Complain about a product or service

Whirlpool Ranges & Ovens

Whirlpool • Dishwashers • Microwave • Ranges & Ovens • Refrigerators • Washers/dryers • Water heaters --- • Calypso • KitchenAid --- News • California Class Action Throws Cold Water on Whirlpool • Consumers Steamed about Whirlpool Water Heaters • Whirlpool Dusts Hoover • Whirlpool-Maytag Merger Gets Final OK • Whirlpool Wins Maytag Bidding • Class Action Suit Charges Defects in Calypso Units

Tara of Lucedale MS (11/17/08)
In December 2005, we purchased an electric range for 1,200. Around November of 2007(less than 2 years!!) the oven quit working. I called whirlpool and they said it was out of warranty. They offered to give me a 3 month warranty on replacement parts if I had one of their repairmen fix it. I did not have the money, so we went without a stove for a year.

Now I am trying to get it fixed and it is going to cost me 200 for the electronic control panel plus another 200 for a kit that has the touch pad that has also gone out on it. There is no sense in hardworking people to pay 1200 for what we think is a good oven, only to see it fall apart in less than two years. Whirlpool needs to make better products and I feel like I got ripped off and only have juvk to show for it. This really upsets me to read that the same thing has happened to other people with their stoves. It is a shame!

The repairman is still waiting on the part. It looks like I will be paying 400 for parts and I don't know about labor yet.

Rodney of Marietta, GA November 12, 2008

Rodney of Marietta GA (11/12/08)
I purchased a Whirlpool Gold slide in Electric Range with the Accubake system as an upgrade to the standard range that came with my new home purchase in 2004 years. Last August/2007 I had to have a service technician come out to evaluate why the oven would not work and he indicated that the touch screen had gone out and that it was no longer under warranty. I had it replaced at a cost of 350. It worked up until August of this year/2008 only to go out again.

I contacted Whirlpool to complain and wondered if, since they sent this service technician to my home initially if they would at least assist in paying the repairman or either the part replacement since this was the second occurence in less than a year on a super expensive oven of which I had to pay the for the first repairs. I recieved nothing but complete indifference from them.

I just wanted everyone to know the consequences of purchasing an middle-upper scale range from Whirlpool. Never again will they recieve my hard earned cash for any appliance they sell.

I had always gave them high regards to customer satisfaction and reliability ratings. I follow Consumer Reports and thought for sure they would recommend only the better manufacters out there. They seem to have gotten this one wrong.

Debbie of West Point, IL November 10, 2008

Debbie of West Point IL (11/10/08)
I purchased a new set of kitchen appliances. When the stove arrived it was dented on one side and both side front panels were misplaced and crocked. The stove does not work. It starts to head up and then stops showing a warming draw sensor error. The warming draw is not being even turned on but that's what the error says. There is also hot air that is being blown out by the stove causing the room to heat up from the stove. This is the condition the stove arrived at my home as New?????? I have contacted Whirlpool regarding my new stove. I am asking them for a new stove which is what I purchased. I do not believe a stove should be sold as new when it comes dented and damaged and not in working order. Whirlpool (who sells kitchen aide which is what my stove is) wants to repair the stove and fix the side panels. They are offering me 150 in 3 or 4 weeks. I want a new stove. That's what I paid for. Can you help?

I have been without a working stove for 1 1/2 weeks trying to get a new stove. Whirlpool has not returned my phone calls today. Do they have responsiblity other than their warranty service? The stove was never able to warm up to 350? It was to warm to 350 degrees for thirty minutes before I used it for the first time.

Angela of Antelope, CA November 9, 2008

Angela of Antelope CA (11/09/08)
Purchased a Whirlpool Accubake range GW395LEPQ00. When baking oven switches from bake to broil. Had part replaced that gauges temperature twice, replaced touch panel and motherboard. Oven still goes from 325 to 575 degrees setting off my smoke detectors. I have had three repair men out to fix the oven and the last one told me that there is nothing left to replace. I am afraid this range is going to burn down my home. Range makes clicking sound like it is trying to ignite but sometimes you open the door and it's cold inside. I have to use a thermometer just to bake anything in this oven. I shouldn't have to sit and watch through the window just to make sure it doesn't start on fire. I have received not response from Whirlpool.

This range has ruined a wedding cake and other numerous items. Fire hazzard. Numerous complaints regarding same oven.

Valentina of Cherry Hill, NJ November 5, 2008

Valentina of Cherry Hill NJ (11/05/08)
I purchased a glass top stove at Sears in Burlington, NJ. In April of this year I noticed that when the oven was in use, steam or smoke was coming from the vent leaving a big burnt permanent stain on the control panael as well as an oily liquid on the stove stop. ( pictures available) Told Whirlpool that this was a safety Issue because if one of the burners had been on it could of caught fire. There are permanent discolorations on the glass top stove which according to the 2-5 year warranty, should not occur. Whirlpool guarantees no discolorations on the glass top.

Warranty states that it will be repalaced if this happens. Company has refused to honor the warranty. have since found out that there have been problems with this model Whirlpool Microwave also is problematic. After two years the door started to get cracks in it. the door handle broke off due to the cracks in the the door.

A permanent big burnt stain on the control panel of the stove as well as liquid and oil on the glasstop stove when oven is in use. Unable to use oven and stove top at the same time for fear of burner catching fire due to oil coming from the vent.

Anglea of Milton, KY November 5, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.