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Whirlpool Ranges & Ovens

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Michael of Kansasville WI (12/04/08)
I have the Whirlpool Accubake gas oven piece of @%. I'm trying right at this moment to finish a meatloaf that I started cooking about 2 hr's ago. I swear it knows when I leave the kitchen because the oven shuts off completely as soon as I leave. I don't know what to do. After reading all the problems I guess I'll cut my losses and frustrations and buy something else.

Robin of Arcata, CA December 3, 2008

Robin of Arcata CA (12/03/08)
We bought a Whirlpool Gold, slide-in range, model #GW395LEPS00, The oven has off and on failed, which meant we could never depend on whether it would work or not. Now it has failed hard and the repair man says that Whirlpool has no parts to repair it with and won't until the beginning of 2009, if then. This means the entire holiday season we will be without a useable range. This is utterly unacceptable. This range was barely used and has been unreliable from the beginning. Whirlpool should be handed a class action suit for selling such shoddy products and then not even having the decency to provide us the parts to repair this junk.

This has completely ruined our Thanksgiving and Christmas holidays. Not to mention the expense of having to repair an appliance that is already known to be unreliable and the repaired part will probably be just as shoddy.

Steve of Stockton, CA November 27, 2008

Steve of Stockton CA (11/27/08)
I bought over two years a black 30 gas stove and oven with the two large grills on top. The oven, when new, worked willy-nilly at best, but over the past six months, doesn't work period. Before, the lousy touch screen would not turn on when I'd go to bake. I'd have to unplug it and get the PF (power failure) code and would hit the start and hold to no avail. This Whirlpool Gold Accubake is a piece of crap and it wasn't cheap either. Any help from anyone would be appreciated.

No damage, one just cannot use the oven, that's all.

Benjy of Vancouver, BC November 24, 2008

Benjy of Vancouver BC (11/24/08)
Purchased a brand new Kitchenaid / Whirlpool gas range in 2004. Needed a replacement part (#9751887) and was told that it is no longer being made...and that my 4 year old range must be replaced. Not sure if this is legal but I would expect my 1000+ range to have better support in terms of part replacements

1000 - 1500 for new range.

Don of Bethany, ON November 24, 2008

Don of Bethany ON (11/24/08)
This is a copy of a letter I sent to their Canadian and American operations with no response. I recently purchased one of your top of the line stoves from Peterborough Appliances. Still under warranty! Model# Jer8885qcb. It quit on me Thanksgiving and I have been with out a stove (most of the functions) since. I have a family of 8!

I placed the call to the dealer I purchased the stove from on October 14. It took them 2 weeks to come to my house as they were waiting for a part. The tech guy was upset when he got here to find the part was not correct. The part needed was the key pad control back, (a clock assembly was sent.) I waited patiently for 2 more weeks only to find out the dealer could not find a part #. They gave me the phone # for Whirlpool so I could follow up myself.

I called several times (f4 times) and sure enough NO part # available. One rep (who was quite friendly) kept me on hold on and off for about 20 min, did come up with a part # that but it was not correct. (it was the clock assembly again) Two other times..I was told by your parts dept. that they would investigate with your engineers and get back to me and they didn't. (Once was Nov 7th from a rep named Ha, and again on Nov 13 from a rep named Bill) NO FOLLOW-UP.

I called again today and spoke to Estelle and did get a part # only to find out it will be 3-4 weeks for delivery!! I passed on this info to the dealer who tells me that it will be a month before I will be back in operation. And that's if everything goes as planned. This is totally not acceptable and I would like to know what can be done about this now!! In m opinion, my stove should be replaced. Please reply at you earliest convenience.

Caterina of Los Lunas, NM November 22, 2008

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