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Whirlpool Ranges & Ovens

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Andrea of Bradenton, FL February 8, 2010

In November I purchased a Whirpool flattop electric range.The service tech just left again. The oven was running about 20 degrees too hot. Everything burns on the bottom, Turkey dried out. The flattop burners run either hotter than heck or they shut off as the tech says they are supposed to...How are you supposed to "simmer" anything if the burner is either hot or cool? there is no adjustments that can be made I was told. Guess noone at whirlpool uses the ranges to cook much or tests their products.

My "stainless" steel front has rust on it already, luckily that can be replaced and does not interfere with cooking. I replaced our older whirlpool flattop range for this one because I wanted stainless, that one worked perfect. i called the place I bought it and whirlpool both were NO help at all. I cant cook or bake on my new range, what good is it to me? Maybe companies should stand by their products. Im getting tired of throwing away burned food.

Michele of Slinger, WI February 6, 2010

We installed all Whirlpool appliances in our new home 4 years ago. The day after we moved in the circuitboard had to be replaced in our brand new gas range. It's a Whirlpool Gold Accubake. Last July (2009) the same circuitboard failed and we replaced it. Today the same thing appears to have happened for a third time! This is unbelievable! We will NEVER buy another whirlpool gas range!

Darla of Exton, PA February 6, 2010

Whirlpool Gold Electric Free Standing Range purchased 4/1/2008 quit working and 2/2/2010 after weeks of tripping the circuit breaker when used. Repair required replacement of defective terminal block. Reply from customer service at Whirlpool was that the repair is not covered because the stove is out of warranty.

Dr. of Powder Springs, GA February 6, 2010

In December of 2009, I noticed a strong odor coming from my Whirlpool Gas Range when I used the oven. Some times the odor appeared to be stronger than others. I thought maybe the odor would go away, so I continued to use the range. On January 3, 2010 I started feeling as if I was coming down with the flu. I had shortness of breath, extreme fatigue, and chest pains. I remained home from work trying to recuperate thinking I had the flu. I didn't go out of the house, thinking that staying home, cooking my own food (baking), and resting would help me feel better. I did not feel better, I felt worse, but I did NOT have a cold or the flu.

On January 5, 2010 I went to the hospital ER with complaints of shortness of breath, chest pain and body aches. After numerous tests,the ER doctor felt that maybe I was developing some strand of the flu. Even though I literally begged for more tests, I was released with discharge paperwork indicating a possible 'cardiac' problem or possible 'blood cot' either in the lungs or near the heart. I was put on bed rest. I remained out of work until Jan. 11, 2010. I saw the Cardiologist, but no tests were conducted because my blood pressure had elevated to high levels. It was feared that I would have a stroke on the stress machine, so the cardiologist put me on high blood pressure meds and sent me home.

I returned home, only to go straight to work each day and come straight home. It took everything in me to make it to work each day. After taking the 5 days off from work without pay (Jan. 4-8), I couldn't afford to take more time off. I was completely exhausted each day, coming home to 'bake' dinner in my Whirlpool Oven. After seeing the cardiologist on Jan. 7th, on or about Jan. 10-11 I developed a dry, chronic cough, which occurred throughout the day and most of the night. I still had extreme fatigue and shortness of breath, and headache. However, I still did not have the flu or a cold.

It was around the Jan. 15, that I stopped cooking as I was too fatigued to do so because I stayed up most nights coughing so much. I thought that maybe the High Blood pressure medication (Lisinopril) was making me cough, so I went back to the Cardiologist on or about Jan. 26. The cardiologist changed my HB meds from Lisinopril to Benicar, however, I didn't take Benicar that night because I was instructed to start it the next day. On the night of Jan. 26th, I noticed my face starting to swell.

On Jan. 27th, my face was swollen even more and even though I was no longer taking Lisinopril, I was still coughing. Immediately after getting off work on Jan. 27th I went to the walk in clinic, Take Care Clinic at Walgreens. I was diagnosed with Upper Respiratory Infection and Allergic Rhinitis. I was placed on steroids, Prednisone and a prescription cough medicine.

On Sat. Jan. 30, I started feeling better and decided to cook myself dinner, in my Whirlpool Gas Oven. I immediately noticed the odor coming from the oven. I decided to try the oven once more on Monday, Feb. 1 to see if I smelled the odor. I did. So I called my Gas Company, Austell Natural Gas and asked for someone to come check the oven because I 'thought' I had a possible gas leak. When the technician checked the oven, the buzzer from his machine went off immediately. He told me (and left documentation stating) that there was NOT a gas leak but rather a high level of Carbon Monoxide coming from my oven when it was in use. He recommended that I not turn the oven back on and to call the manufactured, Whirlpool for resolution. I did just that.

On Tuesday, Feb. 2, I contacted Whirpool. I was connected with Monica A. in the 'safety' department of Whirpool. I explaine (in detail) what Austell Gas had detected with the Gas Range. I provided all information, model number, serial number, etc. Monica stated that they would have to send out a technician from a subcontractor company to 'check' the gas range and assess whether the range could be repaired. If it could not be repaired, Monica A. stated that it would be replaced. She stated that given the nature of the problem, I would not be charged for anything. I explained to the Whirpool Representative, Monica Alridge, that I had been back and forward to the ER, the Cardiologist, clinic etc. and that I had lost alot of time off from work (without pay).

I asked her if there was a way for Whirlpool to simply replace the range, as it would give me peace of mind and as well could give Whirpool peace of mind knowing that the defective or faulty range had been replaced. She declined to offer me this. I was told that I would be contacted by the subcontractor, A& E appliances to set up an appointment for them to come to my home to access the problem. Monica recommended that I contact my Primary Care Physician and ask to be tested for Carbon Monoxide Poisoning/Exposure. I did just that.

I contacted my Primary Care Physician and was tested for CO Poisoning at the hospital. I had a blood gas test with carboxyhemoglobin conducted on Feb. 4 and 5. The test results appeared to be within normal range. I am thankful that the tests came back normal, however, I wish I had this test done on Jan. 5, when I went to the ER. Had I known that I was exposed to Carbon Monoxide, I would have been able to tell the doctors and ER nurses, and they would have been able to give me the blood gas test with carboxyhemoglobin test then.

On Feb. 5, the technician from A & E factory services was sent out by Whirpool. The technician tested my gas range and stated that he did find a carbon monoxide leak coming from the oven. He stated that he opened the vent to allow more air to pass through for more ventillation on the oven. He did not test the oven while it was preheating but rather after it had been on for quite some time. He told me that the oven was completely fixed and safe to use. I told the technician that I still smelled the same strong odor coming from the oven. The technician stated that due to his 'allergies' he couldn't smell anything.

Because I was still concerned, particularly because I could still smell the strong odor, I called back to Whirlpool and spoke again with Monica A. I told her that I appreciated them sending someone out to repair the range, but could still smell the strong odor coming from the oven when I turned it on. I advised Ms. Monica A. that I noticed where Dave from A & E had billed Whirlpool for the work he conducted at a rate of 163.00 - I asked her from a consumer safety perspective, and from better business practices, would it not have been more conducive to simply 'replace' the oven, rather than paying for costly repairs? I did not mean to offend her, but she immediately became defensive and rude with me. I told her that because I could still smell the strong odor coming from the oven, I would need to follow up and have the oven checked once more to give me peace of mind. I advised her that I thought with all of the problems, doctor's visits, ER visits, days off from work (without pay), numerous calls to her office, it was an inconvenience to me as a customer to have to follow up once again to have the oven checked.

Monica A. was non responsive and did not ever offer to simply replace the oven. I ended my call with Ms. A./Whirpool and immediately called Austell Gas Company and requested that they please come back out to recheck the oven. I explained that since I had first called them on Monday, Feb. 1, I had contacted Whirpool and they had sent out A & E appliances to repair the carbon monoxide leak. The technician from Austell Gas Company checked my Whirpool Oven and found that it STILL HAS EXTREMELY HIGH LEVELS OF CARBON MONOXIDE. He recommended that I not use the oven, but if I insisted on using it, he recommended that the doors and the windows in my home be open. He stated that at such high levels, if anyone were to stand next to the oven, they would surely be affected. While he was testing the oven, he literally had to move away from the kitchen as he stated it was burning his nose.

He wrote up his findings and left paperwork indicating that during the preheating of the oven, that is when the CO levels are extremely high. So high it set off his alarm, which continued to alarm. At this point, I have an beautiful Whirlpool Gas Range, that I am literally afraid to use. Although my health issues appear to be much better than earlier in the month of January, I have not had any cardiac or heart related issues prior to all of this happening. I've never had a blood clot, I don't smoke, and have not been on high blood pressure medications.

I am thankful that I found the Carbon Monoxide leak, however, I feel that Whirlpool has taken minimal action to resolve this issue. I understand that 'repairing' products is the norm, however, when you are speaking of Carbon Monoxide leaks, which could ultimately cause DEATH or SEVER INJURY or BRAIN DAMAGE from long term effects, I do not feel that simply attempting to repair of fix a CO leak is not feasible. Paying 163.00 for a repair that obviously did not fix the problem, is not conducive to me as a consumer, as my health and my life still remains at risk. Nor is a 163.00 repair that did not fix the problem, a good business move for Whirpool.

I am very dissatisfied at how Whirlpool has handled this entire ordeal. I am dissapointed in the way in which they treated me as a customer. ALL of my appliances are Whirlpool appliances and have been for years. This is a very poor way to treat customers, as my life is literally at stake here. I was treated as if I was just another number. I do not believe the understand or even care about the severity of the problem. My health, my life and well-being are at stake and Ms. Monica A./Whirlpool simply could care less. They attempted to quickly 'fix' a problem, that has NOT been fixed.

They were willing to risk the possibility of wasting 163.00 on a repair (that didn't fix the problem), than simply replacing the defaulty Gas Range/Oven to ensure my safety and well-being. I wish I had known that the oven was leaking Carbon Monoxide when I went to the Emergency Room on Jan. 5th and even when I went to the Walk-In Clinic and the Cardiologist. I am confident that Carbon Monoxide would have been detected in my system. I have never felt such disorientation, discomfort, fatigue, chest pain and shortness of breath before (in my entire LIFE).

It scares me to think that I still have this defective range even in my home. I feel unsafe and I am concerned about how many other consumers out there may be going through the same thing, but are unaware to even mention or ask their doctors to be tested for Carbon Monoxide Poisoning. This is a very serious matter, that Whirlpool doesn't seem to care much about. Perhaps, had I died in my home, they may have taken this matter a little more seriously. I am very dissapointed.

debra of summerville, GA January 31, 2010

for the second time in less than 5years the coumpter board on by whirlpool gold slid in range has went outf anyone else with this problem

Myra of Hamilton, OH January 26, 2010

I have a defective stove. After many many attempts I finally got a replacement. I called and called. Once I was told that the corporate office did not5 have telephones. I contacted a local newsman for advice. I sent a registered letter. That go the attention. I got a replacement stove. The replacement soon went bad and my food does not cook evenly, even with the convection oven on. The burners stay on high even when it is turned down on low. The front burners keep shutting off, so it takes forever to heat up the food. Cleaning the stovetop is a nightmare. It is one of the flat tops with the burners built in.

Becky of Buckeye, AZ January 24, 2010

We are renting a home and they put in a whirlpool Super Capacity 465 model RF303PXKQ 1, Serial #RS0343545 and when we have the stove on you can not stand next to it because it is so hot we have burnt our leg on it. We did a tempature test on the out side of the oven door at 450 for 45 minutes and it shot up to 201 degrees just on the outside. We are concerned for our grandbaby of touching or falling next to it.

I have called and talked with the property manager with my concern on this and he did not care, he said that the appliance guy said the oven was workable, but when they came out to test it, they said yes it does get hot but it seems to be working ok. I have gone round and around with Jomba at this company.

I ended up taking that stove out storing it in the garage and replace it with another stove that is safer. In the tenant right act book, it says that the landlord needs to provide safe appliances and that is not happening in our case.

louis of skippack, PA January 19, 2010

put broiler on my whirlpool range on, top element caught fire, very dangerous, tried to put out by smothering it,whole element went up, just closed door and watched it burn up inside of oven. child might well have suffered serious burns.

Duane of Charlottetown, PE December 25, 2009

We've had our Whirlpool model for over 5 years, and we are having problems with condensation shutting down the oven while cooking. It eventually come backs on, but it is getting really annoying. We've had a repairman put more insulation, but we still have the problem. It is a WLP83800 model. Digital timer and glass top

Twila of Lebanon, MO December 21, 2009

For the last 5 years I have had to deal with my whirlpool oven. My oven has burnt up a part EVERY time I have used the self cleaning oven part. I am sick of having to spend money on the SAME part when I want to clean my oven.

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