Complain about a product or service

Whirlpool Ranges & Ovens

Whirlpool • Dishwashers • Microwave • Ranges & Ovens • Refrigerators • Washers/dryers • Water heaters --- • Calypso • KitchenAid --- News • California Class Action Throws Cold Water on Whirlpool • Consumers Steamed about Whirlpool Water Heaters • Whirlpool Dusts Hoover • Whirlpool-Maytag Merger Gets Final OK • Whirlpool Wins Maytag Bidding • Class Action Suit Charges Defects in Calypso Units

Patricia of Pebble Beach, CA November 17, 2009

The same part on our Duet washing machine had to be replaced twice, once within the first year and again within the next three months at our expense. We bought a new machine, another brand.

Judy of Collinsville, OK November 16, 2009

I used my self cleaning oven, and it has burnt out some module that they have to fix. They told me, do not use the self cleaning oven mode, because it burns out the oven. Why buy a self cleaning oven, if you can't use it. It has burned out twice, both times after self cleaning. Shouldn't there be a recall on this? The tech that was there and fixed it the first time says the oven gets too hot and burns it out.

Pat of St Louis, MO November 9, 2009

I purchased a new electric range directly through Whirlpool by telephone. It was delivered on October 13 but because I needed an electrician it was not installed until Friday the 16th. I made a pot of soup that afternoon and did not use it again until Sunday afternoon. I turned on the oven for the first time to preheat for pizza rolls and had read in the owners manual to expect a bit of smoke and foul smell. When the beeper sounded for up to temperature I opened the door and a bit of smoke and a funny odor came out but I was not concerned. As the pizza rolls heated the smell was getting quite obnoxious so I opened the oven after they had been in for 9 minutes. Black smoke rolled out and the fumes choked me. I grabbed the pizza rolls and closed the door, then turned it off. As I grabbed the pizza rolls I noticed some type of bubbling liquid on the bottom of the oven. So after the stove began to cool down and I had some of the fumes out by using my attic fan I opened the door and inspected the oven. There was dripping stuff that looked like hot plastic or silicone sealant it was still wet on the oven bottom and beginning to turn white in the areas of the oven it was cooler on. After a complete cool down I could see a cloudy plastic like substance down the back, both side walls and the front door. It was in globs on the oven racks. I called Whirlpool immediately that day (Sunday afternoon) and was told a service man would arrive Tuesday afternoon. I explained that a service man could not fix this that they would have to replace this defective stove. He insisted to let a technician look at it

The service man from whirlpool arrived late Tuesday afternoon and he agreed that the stove should be replaced but he said "we'll see what they say" and got on the phone to a lady in a whirlpool office. He explained to her about the plastic and she put him on hold. The Tech switched to speaker phone while on hold so I heard her when she came back came back to say "tell the customer to run the self clean and burn out the residue" When I heard her I said "I don't want to burn that off in my home I want another stove" The tech relayed what I said, the lady then said we are not send another stove tell her to run the self clean. I again said "No! Just take it back, I want a refund" He took her off speaker phone, told her what I said and after a minute he hung up. He again said what she told him to say, that I should run the self clean, and I again said I did not want to but since I had no choice I would try. I turned it on while the technician watched. He finished his computer "paperwork" He said my oven racks were not usable due to the amount of plastic on them so he ordered two new racks for the oven As the fumes were filling my house he gave men the number he had called and said that if this did not fix it or if there was anything wrong to "keep after them and make them give you another stove" and he left

The smell in my home became unbearable, I had both doors open and attic fan running and it was really bad. I called local fire dept and man said the fumes were highly toxic for my disabled husband and I so I called whirlpool again. This is Tuesday evening, after dark. I spoke with a couple of people, each time explaining what was happening and being put on hold, the whole time I am at my back door with air blowing in because I cant stay in the house. (we are in the Midwest, it was chilly) Finally I get a supervisor who tells me to shut the stove down at the breaker immediately. I did. He then gave me over to someone else in safety dept who was concerned about if we were sick and did we go to hospital either time we smelled the fumes. I kept telling her "no, we had bad headaches and I have another one now, I want a new stove or my money back" but she said she had no control over that, someone will call me tomorrow. Wednesday -- no one called. Thursday I called the number the technician gave me to plead for help. I was transferred and put on hold so many times -- I ended up with the same person (Babs) that the technician had talked with. She said they would not replace the stove. She said the techs report says if I use the self clean that will fix the stove. I tried to explain about what else happened but she kept cutting me off and putting me on hold for long periods of time then come back and state "we are not going to replace the stove" I said but mam please let me finish and she got very snotty and said "what ?" and I tried to explain that a supervisor in her company had told me to shut the stove off and she screamed at me "and our technician told you to run the self clean to fix it"

I tired again "but mam" and she again yelled at me, I said that the super told me to shut it down AFTER the tech was here. She put me on hold again and when she came back she said No again. I tried again pleading with her. I paid cash for this stove, it was the first time it was used, it is obviously a manufacturing defect of some sort and I now have a brand new stove that I was told by your supervisor to shut down sitting in my kitchen that I can not use. What am I supposed to do. She put me on hold Came back again and transferred me to a man named Jim, supervisor in safety dept and I had to explain it all again. This makes the 7 or 8th time and I was told by the person who connected me to Babs that all the information was already in the file but they made me say it all over again and by this time I was shaking and on the verge of tears.

Jim said "the stove works so we are not going to replace it" I again went through the whole talk about how I now have a brand new stove they (whirlpool) has told me to shut down at the power source and not use because of the toxic fumes what am I supposed to do. With a smirk he said I could turn it over to my homeowners insurance! And that was that

Melaie of Victorville, CA October 24, 2009

We purchased our home in May 2005, it was built in June 2004, all new appliances including our Whirlpool Gold Built-in Electric Convection Oven model# GBS307YGBS307. After baking a Meatloaf one Sunday evening in Sept. 2009 I was unable to turn the oven off. After pushing the off button several times the control panel screen kept flashing different messages. After about 5 min. of this it finally showed an msg. of EO in red, and -F2- in blue and locked itself.

I called Whirlpool customer svc. and was told to shut the oven off at the breaker to reset it. I did so and the oven clock came back as normal, however, after 5 min. the error msg. came back. Ofcourse my oven was no longer covered under warranty, so I was transferred to the svc. repair for a svc. call, I was informed it would cost 129.00 just to come out and look at the oven.

When I got a call from the Tech with A&E Factory Svc. He informed me that he'd seen this error before and that the part needing replacing was the panel board that would cost about 400.00 to replace. He said he didn't want to come out and charge me the service call fee only to tell me I'd be out another 400.00. He also said I could probably find a new oven for the cost it would take to fix this one.

How long are ovens supposed to last? I don't remember my mom ever replacing our oven as a kid growing up. But after reading the complaints on this site, I cannot believe Whirlpool will not admit to a defect in their product. It's October 24, 2009 and there's no room in our family budget for purchasing a new oven. Guess there won't be any Thanksgiving dinner at our home.

andreas of new york, NY October 21, 2009

Our 4.5 year old Jenn-Air range broke down. Nothing special, the display panel seemed to be unable to withstand the high temperatures the oven produced and the glue became unstuck. The range started beeping and we called the service company (A&E Service) subcontracted by Whirlpool to service it.

They were unable to fix it and told us that the part needed to be replaced. It was still covered under warranty, but Whirlpool was unable to supply us with the required part. It took them over 10 days and a few follow up calls by my wife until they did finally admit that they were not able to get the part. I had already been charged for the part 400.27.

So, contractually obligated to fix the broken range but unable to do so my wife began a negotiation process with Whirlpool which resulted in being without a stove for 6 weeks, paying for a new stove and ended in a delayed delivery of a range we did not order.

I have, in my 10 years living in New York City never experienced such rudeness and unprofessional behavior by a delivery service as through your company. They were late, took no care of property and almost toppled over my two year old daughter and on top of it, littered the kitchen with screws and packing material. I am still in the process of trying to get a customer relationship person on the phone, but she has refused to call me back (Nicole @ 1.866.640.7146 xt 3464)

sandra of longmont, CO October 19, 2009

We have a Whirlpool self cleaning stove, the self cleaning as come on automatically twice, the broiler came on while the oven was on but we discovered it right away and turned the oven off and also electricity to it. Every time the oven has been on and suddenly self cleaner kicked in. We got no advice when we called Whirlpool and when we tried to find someone to check the unit we had no luck. Fortunately we were in the kitchen every time this happened.

STEVEN of evansville, IN October 4, 2009

We left home on 8/26/2009 and came home to our home that had a fire while we were gone. The stove Whirlpool® (RF264LXSB) 30" 4.8-Cu. Ft is the culprit as I had just received it 5 days prior and no matter what setting the stove remained on high. There was also a time that it was turned off and came back on. Two days after this fire occured I found out there was a recall of 200,000 whirlpool and kenmore stoves for the exact things this stove did prior to the fire. It stands to reason that there may have been faulty materials or wiring in this model as well. AllState has pulled a lot of stuff on us that is so wrong. And we have no one to help us get to a point of knowing what is going on and how long we have to go through their abuse and deceptive manipulative liars who are adjustors. Who has managed to run up our claim and is going to not pay us for everything we have lost.

The adjustor has had a company come in and remove everything with out completing an actual inventory. The adjustor instructed them not to do an inventory instead they were to group items. The adjustor for temporary accomadations wants us to accept a monthly cash option of 1800.00 to rent a place for 4 adults and a 5 year old as well as to include the rent of furniture and everything we will need. But she was willing to pay 2500.00 a month to rent a house that was furnished. The 1800.00 will not rent anything month to month unless it is a flop house in a bad neighborhood and will not begin to even touch the rental of all the furniture we will need.

I don't know what to do. This is insanity and we are helpless, hopeless, and I am ready to give up. So if anyone can help we greatly need it. We do not know our rights. The adjustor for our contents has put us in a bad predicament because she told the company she forced us to accept to do removal of our propert that not to worry about our not having enough coverage, "THEY HAVE PLENTY OF MONEY DON'T WORRY". I did not think that is right considering it made them take every little item including empty boxes and wrap each thing in 4 - 5 pieces of paper. They milked the packing and removal for 19 - 21 days at the expense of our contents and basically it should have been a total loss.

R of Amherstview, ON September 29, 2009

We ordered this range and were told it would take 6 wks as it had to be built. 3 weeks later the large front rt element stopped working. 3 weeks to get a service rep, and 8 weeks to get the part. The oven just came off warranty in july 09 and the 2nd week of August the touch pad failed rendering the oven useless.I had a service rep check it out and order the part sept 06,09. Whirlpool agreed to cover the repair. I was then informed by the service rep that whirlpool had to backorder the pad as they didn't have any - it would take 4 weeks.

I phoned whirlpool at least 3 times to get them moving and asking when it would be fixed. They agreed to give me a 6 mth extended warranty on this lemon. The service rep came today to install the new pad - guess what? whirlpool sent the wrong pad- apparently they don't make the old one anymore ( I wonder why!) their latest ploy is to blame the service rep, their parts dept and probably anyone else they can think of. It was suggested to me by an earlier Whirlpool representative that I should have bought an extended warranty - excuse me - I thought I was buying a quality north american product not something that had the lifespan of a russian built car.I will never buy anything from whirlpool or any of its other brand names - guess it will be european or asian quality products.

Barbara of Greenfield, IL September 25, 2009

We purchased a Whirpool Accubake double oven Model #RBD306PDB14 in March 2005. In March 2007 the control panel went out requiring replacement costing 371.00. Now This August, 2009 the panel has again failed, this time costing 485.00 to repair. Of course the appliance and 2nd repair are out of warranty, but many people are having the same problems with their Whirlpool ovens and ranges. This must be a defective part to require replacement twice on an appliance 4 1/2 years old.

Robert of Corona, CA September 25, 2009

I was canning tomatoes in glass jars in a large pot on a Whirlpool gas range top and had not even reached 140 degrees fahrenheit when the range base glass exploded throwing glass pieces all over the kitchen. Upon inspection it became obvious that the heat reflected back from the underside of the pot caused the tempered glass plate that houses the burners and control knobs to explode. The house which we just bought 1-1/2 years offered an upgrade to this range top for 665. Looking back on the selection I think this was a dad selection.

Whirlpool knows this is a problem because in reading the instructions there is a statement regarding canning that instructs the user to move the pot to a different burner after each batch. That's obviously to spread the heat around. I never got to the end of the first batch. My guess is I'm going to have to fight this one since the warranty is stated as 1 year limited. We'll see. I could be out close to 1000.00 but the main point is to warn others of the potential for injury.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.