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Whirlpool Ranges & Ovens

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Melaie of Victorville, CA October 24, 2009

We purchased our home in May 2005, it was built in June 2004, all new appliances including our Whirlpool Gold Built-in Electric Convection Oven model# GBS307YGBS307. After baking a Meatloaf one Sunday evening in Sept. 2009 I was unable to turn the oven off. After pushing the off button several times the control panel screen kept flashing different messages. After about 5 min. of this it finally showed an msg. of EO in red, and -F2- in blue and locked itself.

I called Whirlpool customer svc. and was told to shut the oven off at the breaker to reset it. I did so and the oven clock came back as normal, however, after 5 min. the error msg. came back. Ofcourse my oven was no longer covered under warranty, so I was transferred to the svc. repair for a svc. call, I was informed it would cost 129.00 just to come out and look at the oven.

When I got a call from the Tech with A&E Factory Svc. He informed me that he'd seen this error before and that the part needing replacing was the panel board that would cost about 400.00 to replace. He said he didn't want to come out and charge me the service call fee only to tell me I'd be out another 400.00. He also said I could probably find a new oven for the cost it would take to fix this one.

How long are ovens supposed to last? I don't remember my mom ever replacing our oven as a kid growing up. But after reading the complaints on this site, I cannot believe Whirlpool will not admit to a defect in their product. It's October 24, 2009 and there's no room in our family budget for purchasing a new oven. Guess there won't be any Thanksgiving dinner at our home.

andreas of new york, NY October 21, 2009

Our 4.5 year old Jenn-Air range broke down. Nothing special, the display panel seemed to be unable to withstand the high temperatures the oven produced and the glue became unstuck. The range started beeping and we called the service company (A&E Service) subcontracted by Whirlpool to service it.

They were unable to fix it and told us that the part needed to be replaced. It was still covered under warranty, but Whirlpool was unable to supply us with the required part. It took them over 10 days and a few follow up calls by my wife until they did finally admit that they were not able to get the part. I had already been charged for the part 400.27.

So, contractually obligated to fix the broken range but unable to do so my wife began a negotiation process with Whirlpool which resulted in being without a stove for 6 weeks, paying for a new stove and ended in a delayed delivery of a range we did not order.

I have, in my 10 years living in New York City never experienced such rudeness and unprofessional behavior by a delivery service as through your company. They were late, took no care of property and almost toppled over my two year old daughter and on top of it, littered the kitchen with screws and packing material. I am still in the process of trying to get a customer relationship person on the phone, but she has refused to call me back (Nicole @ 1.866.640.7146 xt 3464)

sandra of longmont, CO October 19, 2009

We have a Whirlpool self cleaning stove, the self cleaning as come on automatically twice, the broiler came on while the oven was on but we discovered it right away and turned the oven off and also electricity to it. Every time the oven has been on and suddenly self cleaner kicked in. We got no advice when we called Whirlpool and when we tried to find someone to check the unit we had no luck. Fortunately we were in the kitchen every time this happened.

STEVEN of evansville, IN October 4, 2009

We left home on 8/26/2009 and came home to our home that had a fire while we were gone. The stove Whirlpool® (RF264LXSB) 30" 4.8-Cu. Ft is the culprit as I had just received it 5 days prior and no matter what setting the stove remained on high. There was also a time that it was turned off and came back on. Two days after this fire occured I found out there was a recall of 200,000 whirlpool and kenmore stoves for the exact things this stove did prior to the fire. It stands to reason that there may have been faulty materials or wiring in this model as well. AllState has pulled a lot of stuff on us that is so wrong. And we have no one to help us get to a point of knowing what is going on and how long we have to go through their abuse and deceptive manipulative liars who are adjustors. Who has managed to run up our claim and is going to not pay us for everything we have lost.

The adjustor has had a company come in and remove everything with out completing an actual inventory. The adjustor instructed them not to do an inventory instead they were to group items. The adjustor for temporary accomadations wants us to accept a monthly cash option of 1800.00 to rent a place for 4 adults and a 5 year old as well as to include the rent of furniture and everything we will need. But she was willing to pay 2500.00 a month to rent a house that was furnished. The 1800.00 will not rent anything month to month unless it is a flop house in a bad neighborhood and will not begin to even touch the rental of all the furniture we will need.

I don't know what to do. This is insanity and we are helpless, hopeless, and I am ready to give up. So if anyone can help we greatly need it. We do not know our rights. The adjustor for our contents has put us in a bad predicament because she told the company she forced us to accept to do removal of our propert that not to worry about our not having enough coverage, "THEY HAVE PLENTY OF MONEY DON'T WORRY". I did not think that is right considering it made them take every little item including empty boxes and wrap each thing in 4 - 5 pieces of paper. They milked the packing and removal for 19 - 21 days at the expense of our contents and basically it should have been a total loss.

R of Amherstview, ON September 29, 2009

We ordered this range and were told it would take 6 wks as it had to be built. 3 weeks later the large front rt element stopped working. 3 weeks to get a service rep, and 8 weeks to get the part. The oven just came off warranty in july 09 and the 2nd week of August the touch pad failed rendering the oven useless.I had a service rep check it out and order the part sept 06,09. Whirlpool agreed to cover the repair. I was then informed by the service rep that whirlpool had to backorder the pad as they didn't have any - it would take 4 weeks.

I phoned whirlpool at least 3 times to get them moving and asking when it would be fixed. They agreed to give me a 6 mth extended warranty on this lemon. The service rep came today to install the new pad - guess what? whirlpool sent the wrong pad- apparently they don't make the old one anymore ( I wonder why!) their latest ploy is to blame the service rep, their parts dept and probably anyone else they can think of. It was suggested to me by an earlier Whirlpool representative that I should have bought an extended warranty - excuse me - I thought I was buying a quality north american product not something that had the lifespan of a russian built car.I will never buy anything from whirlpool or any of its other brand names - guess it will be european or asian quality products.

Barbara of Greenfield, IL September 25, 2009

We purchased a Whirpool Accubake double oven Model #RBD306PDB14 in March 2005. In March 2007 the control panel went out requiring replacement costing 371.00. Now This August, 2009 the panel has again failed, this time costing 485.00 to repair. Of course the appliance and 2nd repair are out of warranty, but many people are having the same problems with their Whirlpool ovens and ranges. This must be a defective part to require replacement twice on an appliance 4 1/2 years old.

Robert of Corona, CA September 25, 2009

I was canning tomatoes in glass jars in a large pot on a Whirlpool gas range top and had not even reached 140 degrees fahrenheit when the range base glass exploded throwing glass pieces all over the kitchen. Upon inspection it became obvious that the heat reflected back from the underside of the pot caused the tempered glass plate that houses the burners and control knobs to explode. The house which we just bought 1-1/2 years offered an upgrade to this range top for 665. Looking back on the selection I think this was a dad selection.

Whirlpool knows this is a problem because in reading the instructions there is a statement regarding canning that instructs the user to move the pot to a different burner after each batch. That's obviously to spread the heat around. I never got to the end of the first batch. My guess is I'm going to have to fight this one since the warranty is stated as 1 year limited. We'll see. I could be out close to 1000.00 but the main point is to warn others of the potential for injury.

Kathryn of Franklin, TN September 25, 2009

I have a Whirlpool Gold slide in gas range model #GW395LEPS00. I purchased it in October 2006. In September 2007 the control board and touch pad were replaced. It was about 300 worth of repairs but it covered under warranty. In December 2008, my oven would not work again. It would pre-heat but not stay hot. Then after a few days of not using the stove it began to work again. Then, in July 2009 the same problem began. Periodically, the oven heats up but fails to stay hot. I had a repair man come to fix it but, of course, it worked just fine while he was here and he could not properly diagnose the problem while it was working. He said if does one thing it is the sensor, if it does something else it is control panel. At any rate, I have had to call him again because now it will not stay hot and the broiler fails to light. I am very upset as this was supposed to be a quality product. It has broken twice in three years.

Mary of BENTON, TN September 17, 2009

I have been trying to REASON with the customer service at Whirlpool Cooperation with no results. We have a 2 year old range in a tennants house that caught on fire due to electrical wiring in the console of the range. The fire department was called and we have a detailed report of the fire and what the captain said caused it. When I called Whirlpool for service I was told it ould be days before they could come out. That would have been fine if it were my home but I always try to keep my tennants happy so I asked if it could be sooner.

They agreed and the next day after the tennant waiting all morning the tech from A@E called to say he was coming to check my refrigerator. I exclaimed it was a range that had cought on fire and I just wanted someone to confirm it with Whirlpool. He insiste we would need a "rang tech" to come put and he must call the office to report that.

I believe 2 days passed and the range tech went out to check the damages and called me to say the rnge will not be under warranty because it was a grease fire. My husband and I happened to be next door checking on another property when the fire happened. We were present as well as the fire department and 2 neighbors. One of the neighbrs had in fact threw water on the range to extinguish the fire. (if it had been a grease fire it would have done much more damage)

anyway, when I talded to the supervisor at Whirlpool she told me they would take the word of their tech over what I said. Because I believe Whirlpool should be accountable for the range, I sent pictures and the report from the fire department to M. Teague. That has been over a week and she has not responded to me. The warranty reference is 02-0003080-FD and I have a ticket #8029373418. lost on a 2 year old whirlpool range due to faulty console wiring. I want to be reimbursed.

Leah of north las vegas, NV September 10, 2009

The stove itself gets so hot the buttons almost melt. The whole top of the stove and oven get so hot we have been burned. This cannot be ok... It has been so hot that we actually couldn't turn the burners off because they were stuck and melting. I believe it is model # w10099470. This is the most horrible appliance i have ever purchased!

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