Whirlpool Ranges & Ovens

Two years ago, I bought your new stove. It was under warranty. The computer is messed up. They came and they did not fix it. Warranty is off. It hasn't worked right since I got this stove. Who is going to make it right? It's only two years old. Fr2 v comes on when turn on. Oven have to turn power off to get it to work. This stove sucks.

I am so frustrated with my Whirlpool Gold Wall oven with Accubake system. It has been on for 12 hours in clean mode. The door is locked. My home is full of smoke and even though I turned off the breaker so no power would go to it, it is still locked and hot two hours later. This is the second time this has happened. Not only is it a fire hazard, my walls are hot to the touch. It is frustrating. There is no override of the clean mode. BTW, I was baking when the inside light switched on and off and the door locked down. I was nowhere near it and it was the second batch I was baking so I did not touch the clean button. It did it itself.

We bought a new Whirlpool gold gas stove. We had just finished redoing our complete kitchen, and thought it would be nice to replace appliances. I thought Whirlpool had a reputable name and good service record, but clearly, I should have checked. Three months after installing the stove, the handle pulled right off the door. We called the service tech who came in, took the door apart, and replaced the handle, but for some reason, installed different and incorrect screws for the door. Over the next 7 or 8 months, the handle pulled off twice more, and we repeated the cycle.

At this point in time, we had been experiencing a situation where the stove would shut itself off. Bear in mind, it is less than 18 months old. Even now, the oven heats, and mid way through cooking anything, it decides to shut itself off. Clearly, there are issues with Whirlpool products, and when I called them, they want to do nothing about it. They jockey me around, from one service person to the next, frustrating me as I have to retell the issues to each new individual, and then they only tell me a replaced board, which would cost more than $600, is the way to go. I've had this stove for 2 years, and it is seriously the biggest piece of garbage anyone ever put out on the market.

Apparently there are no recalls on it, and so apparently, Whirlpool is more interested in ripping off their customers, than standing behind their product. I am currently seeking permission in a local paper to write a public service piece. I hope people will read it, and avoid this company at all costs. I hope whirlpool enjoys it. I don't know how they have turned a blind eye to all these complaints. As far as what I have read, with regards to other whirlpool problems, exploding glass, dangerous fumes, etc. They should be investigated, because what they are pulling off is criminal. If I want someone to steal from me, I'll leave my doors open, and let them come take me for what I have. I don't need to support a company that is stealing from me, while they wear smile on their face.

I cleaned my Whirlpool oven model RBS275PB6. The next time I tried to use it, the oven did not heat. The fan turned on and the display showed that it is pre-heating, but the oven did not get hot. This same exact thing happened to me in March 2010. The thermal cut-out (TCO) was replaced, and Sears charged me $200. There seems to be a problem with this, because I have seen many posts for the same issue.

Whirlpool built-in electric oven self-cleaning (model # GBS307PRS01) has a problem with self-cleaning. Every time you use the self-cleaning feature, the thermal fuse switch and thermostat burn up. This has happened on the two occasions when the self cleaning feature was used. The only thing that Whirlpool will tell you is that there is no recall on that model.

I would not give this any stars! I purchased a Whirlpool gas range (model #WFG371LVB1) just 2 years ago at Lowe's. The oven heats up to 475 no matter what temperature it is set at. The Whirlpool authorized service agent said it needed a control board which would cost $650 to install. The repair company found one for less--only $300. After reading all of the other complaints about these ranges, we've decided not to repair it and will probably have to replace it soon. We have been Whirlpool customers for years and will not purchase another Whirlpool product. There should be a recall on any of their products that have these continual problems. The oven cannot be safely used for normal baking.

I have a Whirlpool stove. There's nothing but problems with the oven sensor. This is the 3rd time we have to replace it. It had problems ever since I bought and that's been 11 years ago. My Magic Chef lasted 13 years with no problems. I have a Whirlpool microwave that had a recall on it. Never buy Whirlpool!

I got an E1-F5 code so I called Whirlpool and even though this is the first time we have ever tried to use the self clean mode, the lock doesn't work. We bought our house new and it came with these appliances already installed. I've seen where others have had the same issues as I have, but Whirlpool claims they don't have any claims on file with this issue being a problem. Really?

I purchased the GBS309PVS single oven in Dec. '09 along with a Whirlpool Gold microwave, dishwasher, and stove top. The oven was dented and scratched, so another one was delivered on 1/10/10. I finally decided to use the cleaning cycle in Oct. 10. It burned out the circuit board and something else. It was under warranty and repaired. I was afraid to use it again, but tried it yesterday, 12/27/2011. It smelled horrible, knocked the power out of the oven, and the door will not unlock. Customer service was not very kind and said that I had to purchase a $269 warranty and they would send someone out. I did, unwillingly. We'll see what happens on Friday. If this is not resolved, I will go further. This is a faulty part of the manufacturing and should be handled as so.

Whirlpool built in Electric oven Self Cleaning Model # GBS307. Don't Clean your oven! Everytime you clean the oven, the thermal fuse switch will burn up on you and will cost approximately $150.00 to fix. Don't use the self cleaning on this oven!

I purchased Whirlpool gas range. After approximately 1 year, it has repeated problems with oven failing to maintain temperature. The unit would remain on, with the bake on still showing. But the temperature would decrease to the point of not cooking the food. If you turned the oven off and then back on, it would preheat again and resume baking, only to kick back off again later (again, with the bake still on).

In Nov 2004, I purchased whirlpool oven GW395LPQ-00 from Sears. Let me preface this by saying I "rarely" use the oven usually just the stove top. In July 2007 after baking in the oven for a couple of hours and cooking on the stove top the oven went out of control. The temperature rose and burned the food in the oven. Whirlpool dispatched a technician and said nothing was wrong. Dec 2007 during a dinner party the oven again went out of control, raised the temperature on it's own and burned the dinner. By this time I have used the oven maybe 25 times. Jan 2008 Whirlpool sent a technician to replace the circuit board. Dec 2011 Stove was on for 3 hrs at 375 - a batch of cookies in the oven for 6 minutes torched on fire, smoked up the house. I have had it with this stove!

The oven displays error codes every time and the only way to shut it down was to throw the circuit breaker. I checked the internet to see if there was a recall on this stove - none. I can't believe it. I contacted Whirlpools Safety Department and once again got the run around that they want to send a technician to inspect the oven. I just want the oven out of my house and for Whirlpool to take responsibility to recall this oven & to protect their consumer. There are endless complaints from customers on the internet regarding this make and model. Consistently, Whirlpool takes no responsibility for their faulty products.

If you have the double oven below with bad board, start shopping for a new oven, but the part is no longer made. How can you end of the life a product after only 6 years? This is about the RBD305PDS12 double oven! I have wasted 3.5 days with Whirlpool/Maytag. It's very Frustrating how each department passes you along and makes promises about what the other department can do, resulting in zero satisfaction. None of them are well informed to say the least.

I have a 6-year-old double oven that has a bad board and after 3 days, I find out it is no longer made. I paid $1500.00 six plus years ago and now I get to spend $2000 plus to get a new one. Again, how can you end of life a product after only 6 years?

Are there negative numbers for ratings? Horrible, to say the least. Whirlpool is the parent name for KitchenAid ovens. I have an electric oven and the glass on the front door exploded! What's worse is that I have been given the complete run-around! I have called, wrote, waited, and tried ordering through other companies--still no luck! How does Whirlpool get away with this? It seems that Whirlpool no longer makes the part!! Do they really expect consumers just to replace an oven every few years? Poorest customer satisfaction I have ever experienced! This should be a consumer fraud grand suit, as there are numerous complaints about the same issue with Whirlpool appliances! Stay away from this company by all means!

KitchenAid double oven glass exploded during the self-clean cycle. The oven was purchased on 9-20-11 and the glass exploded on 11-30-11 during the first-use of the self-cleaning cycle. The cavity was damaged with dents and shards of glass from the explosion. Unfortunately, the warranty for KitchenAid is replacement of parts and repair only. Nicole, supervisor at Whirlpool, offered to extend the warranty 6 months. Then I was somehow disconnected from the call.

The knobs on the Whirlpool gas stove model Super Capacity 465 AccuBake system are easily confusing and dangerous. If the knob is turned in the wrong direction when intending to turn the burner off, it turns to a very low setting which is although nice for simmering, it is very easy for it to be mistaken as the off position and leaves only the gas leaking if the smell is not noticed in time.

6 years ago, we bought the refrigerator, the oven and the dishwasher. They're all Whirlpool appliances. With that, we took the 5 years guarantee extension for all those appliances. After 6 months, the electronic front panel of the oven jammed. The repairman knew what was the problem and had to change this panel. Then a month before the expiration of the guarantee extension, the refrigerator never stop running. I have to call them 3 times before they place a service call at the right place, very strange. Now, the auto-clean on the oven doesn't work. The very known E1-F5 error on the display and no solutions that work. Whirlpool, never again and I will make the real publicity for this brand without a shame.

I have had my whirlpool oven for approximately 6 years. This will be the 3rd time I have had to replace the thermal fuse. For the last three times I have used the auto clean, it blows out the fuse. It has cost me $110.00 each time I called my appliance tech to replace the fuse.

While my oven was running the 3 hour self clean cycle, the glass on the inside of the door cracked. It was in the middle of the cycle so I tried to call whirlpool to see if I should hit cancel or if it would cool too quickly and make it worse or what to do. First person was young and stumbled with English in the service department. He couldn't answer my question, just schedule for me to pay for service to come out.

After I got upset and said there must be someone to talk to, he sent me to parts who said she can only order me parts. All I wanted to know was was if flames were going to shoot from the oven or what! I told her that I needed to talk to someone who knew something about ovens and she asked if I was calling her stupid and hung up on me!

I purchased my Whirlpool gas range about 5 yrs ago as brand new. Two and a half years after purchase, I started getting the F2 error and always had to pull the breaker to stop the oven. Whirlpool would not do a thing, they wouldn't even listen to me. So I bought a new control panel. Now once again here it is the holidays and I've started getting the F2 error when I try to use the oven. So needless to say this is my last Whirlpool appliance. And the Service Officer won't even listen to me when I say I have to buy a new oven.

I purchased our brand new double ovens on 9/27/11. I was happy until 11/3/11 when the inside glass exploded, shooting shards of it all over our kitchen during the self-cleaning cycle. I immediately called Kitchen Aide's corporate office in Michigan. She said that she could send a technician out to access the damages but didn't see that this was a product issue. Like I don't know how to properly push buttons to self clean!

The technician came out the next day and said that he was only authorized to replace the glass, nothing else. He couldn't tell me why it shattered, he thought perhaps there was a bubble in the glass during manufacturing. I said I think it needs a whole new door at the very least, but more likely a new unit. I just paid $3000 for what will be a refurbished oven after one month of use.

Today, I called once again to tell them that I am not satisfied with new glass, not to mention my oven is unusable in its current state and still has glass sipping out. I spoke to a woman in their "safety committee" department, who told me that Whirlpool's warranty is replacement of broken parts, nothing more, and since only one pane of glass broke and not the door physically, they couldn't authorize a new door or new oven. Mind you, that we still don't know why it broke, was it just faulty glass or could it be a heating problem? She didn't care, only that they could only repair the glass. I asked if the glass could be overnighted since I have been without an oven for four days now. She said that she had no way of doing that, so I asked if I could speak to the parts department and she said I could not, that only techs could contact them. I asked if she could do anything for me? Could she assure me that it would be fixed within the week? No. Could she assure me that it would be fixed by Thanksgiving? No.

Whirlpool's policy clearly is that once you purchase their products, they have no intentions of listening to their customer's complaints or concerns only to do the very minimum required.

Purchased a Jenn-Air single wall oven model JJW2427WS after seeing it displayed in an appliance store. Oven was installed as directed. Upon viewing the panel, I discovered that it does not light up. You cannot read the function or numbers, never mind start and cancel without a flashlight. I have been a Jenn-Air customer for over 20 years. This is the first time I have been disappointed. Also, has this model been discontinued or recalled?

I wrote to the CEO of Whirlpool and explained my problem. I was told that this is not a functional problem, but perhaps a "design dissatisfaction." I cannot believe that there are other consumers who are not having difficulty using their appliance without additional lighting in their kitchens.

I bought an Accubake gas range. I had Whirlpool replace the top sheet metal as it was bowed, cheap & thin. A few days later, they replaced all the brass burner orifices and it all froze and would not turn off. I had to pull the range away from the wall and turn the gas off. The bottom door to the broiler is wide open and it will not close. The stop button for the oven also does not work. This company has been selling these lousy products based on their previous good reputation.

I used their website to schedule an appointment for an estimate for a repair on my oven. I was never told they were sending an independent contractor to do the repair nor that there would be a charge for the estimate. I contacted Whirlpool and was told there is nothing on their website and I should have asked the service technician before he was at my door if there would be a charge. Therefore, it was my fault and I indeed had to pay the charge when I declined to have my oven repaired. I paid an independent contractor hired by Whirlpool for $129 to give me an estimate on the repair to my oven despite never being told of such a charge prior to the appointment.

I purchased a total of four Whirlpool appliances in June of 2008. Almost thirteen months after the installation of all four appliances, I experienced a problem with the control panel on the Gas Range GW397LXUB, and a sensor control problem with the Microwave GH5184XPB5. Fortunately, Whirlpool agreed to repair the appliances at no charge because it was so close to the end of the warranty. The microwave was an easy fix and simply had to be unplugged, reset and plugged back in. However, the entire electronic control panel had to be replaced on the gas range. Several of the buttons simply stopped working and I was only able to bake at 350 degrees.

Again, almost thirteen months after the installation of the new control panel, it happened again. Same buttons stopped working. When I contacted Whirlpool, they refused to replace the part because I was no longer under warranty. Whirlpool refused to admit that there was a problem with the control panel, so I guess it was a crazy coincidence that I experienced the exact same problem on both. I filed an official complaint with Whirlpool in hopes that if enough people do so, they will issue a recall. I am now experiencing a problem with my refrigerator ED5FHAXSB03. The fan vibrates so loudly that you can hear it throughout the entire house.

I purchased a GW399LXUS Whirlpool Gas Range. This is the slide in kind. I paid 1658.00 dollars for this stove, because it was a gas convection oven. We purchased it on 7/21/09. Just yesterday, the keypad numbers stopped working. I cannot even set a temperature for the oven. So now, I can only use the burners. I called Whirlpool today. They told me that my stove does not have any recalls so there is nothing they can do about it. I spoke with Jessica in Michigan. I told her how dissatisfied I was that the stove is only 2 years old and the most important part (the buttons) stopped working and they only cover this for one year. She told me that I have to remember that man made things are made to stop working at some time. I told her they should work for longer than 2 years. I remember way back when my parents bought a stove or fridge and they lasted for 15 to 20 years before breaking or stopping to work.

I am a long time Whirlpool customer and always had good luck with their products. But I really feel that they should fix this problem. I could understand if the stove was 8 or 10 years old and something broke after using it, but not after 2 years. I will definitely tell everyone I know to not buy Whirlpool or Maytag since they are one in the same. I probably will not buy Whirlpool again and will have to buy something from Japan since it will last longer. So much for buying American made junk!

I bought a glass top stove model number W10221843A. My son dropped a plastic cup on the top of the stove. It put a hole and shattered it. Now remind you, it was plastic. I barely use this side of the stove, so not like it was weak. I paid a lot of money for this product just for a plastic cup to destroy it. Is there any recall on this stove? Any help will be appreciated. Thank you.

My Whirlpool Flat Top AccuBake Stove is a year old. I am down to one burner. Three of the four went out with minimal use.

I have Whirlpool gas range, model # WFG361LVS1. The igniter went out after only one and a half years of light use (4-5 times a week). I did not buy the extended warranty, so part is not covered. I only asked that they send me the part for free. I talked to a supervisor at Whirlpool (Dave). He said I should have bought the extended warranty. He said he could not help me. He was also very rude. I will never purchase another Whirlpool product.

I have a Whirlpool AccuBake gas range. I started by contacting my local repairman because my stove was out of warranty. The first company came out 3 times and replaced three parts, which didn't work. The cost was $297.00. I originally paid $598.00 for the stove. After they deemed it non-repairable, I contacted Whirlpool. They basically said it was my fault for not buying the warranty. I then contacted the BBB. Anne ** from Whirlpool contacted me and had another Whirlpool service tech come out at no charge to me. But guess what, they deemed it non-repairable too. It's a shame that companies no longer stand behind their product. It's very apparent that this is a manufacturer's defect. They should replace the stove.

I purchased my brand new gas stove at Lowe's in 29 Jun 10. Within the first month, my oven was giving me the error F-2. They came out and replaced the ERG board. Now, just after the warranty had expired, the same problem is happening. When I called them, they told me that I should have purchased the extended warranty. I can't use the oven because I have to unplug the stove every time to get it to stop beeping.

I purchased a gas range with JDR8895 last 09/06/2007 at Home Depot in Metro Denver for approximately $1700.00. I will make my final payment on my Home Depot account next month. I was preparing dinner last September 10, 2011. I had the pans on the cooktop, one on the right rear and one on the left front burners. This was the set up because the right front burner has stopped working some time ago. Both burners were on a low setting as I was simmering pasta sauce and just warming water as I was later going to boil it for the noodles. I was in my living room when I started to smell something odd. When I approached my kitchen, there was a fire coming from the rear of the cooktop and beneath the three burner knobs. It smelled like an electrical fire. I immediately turned off the burners with my hand wrapped in a towel and started putting out the fire by hitting it with the towel and blowing. The towel caught on fire. I grabbed my fire extinguisher and was ready to spray when finally, it looked like it burned out.

The smell in my home is terrible, when I tried to test the lower burner it looked like it was catching on fire underneath the knob as well, so i immediately turned it off and batted it with a towel. I'm not sure what happened here. I will make my final payment on this range next month and had the previous range in here since 1977 and that still worked fine. I spent a small fortune on this Jenn-Air, only to have it catch on fire that could have potentially burned my house down.

On various web sites including consumer affairs, JDR8895 has many reports of fires. If this is a known problem, why has it not been addressed as a recall? My 9-year old was making soup the day before while I was in the living room. This could of easily happened to her! It is a very dangerous situation to put your consumers in!

Whirlpool Corporation contacted the appliance repair company, Columbine Appliances, to inform them that they would only be covering the cost of their visit and not the cost of the parts to be replaced in the range (the ones that caught on fire). Through Columbine Appliance, Whirlpool wanted to inform me that "this is not a safety hazard and that it was my fault as I got water in the control knobs". This is not true. If I did, I was not aware and was unable to find any literature about that being a safety hazard or that it could cause a fire.

I have found and have forwarded to the CPSC many instances of this exact problem, often when the range was not even in use and are happening to other consumers. I am working on combining the data, contacting the other consumers and have since refused service on the range by Columbine Appliances. Whirlpool only tried to contact me after I left them a message regarding the status of the range and that I had no interest in paying for what I viewed as a defect in their range and a "safety hazard". I found a news story of this range going up in flames.

It's unbelievable that this company continues to stand behind this product and blame these fires on the consumers' actions. I am disabled and have an oxygen machine in my home. I have no desire to have this unit catch on fire again and potentially die, especially since water does, on occasion, end up on cooktops. Thank you for your time and attention to this matter.

Our range emits smoke and a toxic odor spontaneously when not in use. We feel it could be a potential fire hazard. We have had repair people and fire department out. We have contacted the manufacturer numerous times and they do not return our calls.

We purchased a Whirlpool (gas) range with double oven, in April of this year. We found that the upper oven over heats, on the right side, and therefore burns or bakes unevenly.

The repair company will be out for the fourth time tomorrow. They have been very nice to deal with, but really have not been able to repair or come up with any definitive plan of repair action.

I have an oven that is just under two years old - a Whirlpool. After less than a year, the sensor went out and had to be replaced. After less than one more year, the same thing has happened. They covered the first one, but won't help with labor or parts on this one. There is no user error. It's just a cheaply constructed oven.

I purchased a Whirlpool classic range model number rf263LXTS0 on January 2010. We had some hang-ups on the kitchen renovation and were not able to install the appliances until May of 2011.

I used the cooktop that evening and was very pleased. I then went to use the oven 2 weeks later and it did not heat up. I asked the contractor to check things out (maybe it was something minor that he could fix). He checked the things that he installed and everything on his end was working fine, so he told me to call Whirlpool.

A service technician came out and, within 10 minutes, said that the oven controls were defective.

I paid $450.00 for the oven originally. The service technician charged me $136.74 for 10 minutes to tell me that the oven control needed to be replaced (that is the major part of the oven) and that it would cost me $318.41 to replace the part.

I called Whirlpool and explained my circumstance and Paula, the supervisor from Tennessee, said that there was nothing she could do. I told her that even if I installed the oven back in January of 2010, the major part of the oven should last more than 1 and 1/2 years.

What terrible craftsmanship and crappy customer service. It is sad that customer service can't stand by their product and Whirlpool has to rely on making their money on repairing defectives products. I now have to go out and buy a new oven. I also buy a lot of appliances in my business and I will never buy a Whirlpool again.

I purchased an electric double oven range on 11/20/11, model # GGE388XS00 and serial # D02584385. Something is getting in between the glass on the bottom oven door and there's no way for me to clean it out. I feel it is an issue with the seals they have around the glass oven doors.

Whirlpool says it's common for that to happen. They say it's condensation. But it doesn't look like condensation to me. Whirlpool says there's nothing they can do about it.

I had this same issue with a Whirlpool microwave oven I had. I finally ditched the microwave and bought a new one, because after a while, it starts looking really nasty. I never complained about the microwave, but after buying a new oven and it starting to do the same thing, I thought I'd better complain and see what they would do about it. They're not doing anything about it.

I wish to file a complaint regarding a Whirlpool flattop electric range that we purchased approximately eight years ago.

After the first year, a residue began to build up behind the glass on the front of the oven door. Finally, about 18 months ago, I decided to try to unscrew the back of the door in order to clean this since it got increasingly worse year by year. When I unscrewed the door, the side metal bars broke off and the range is to say the least, looked very unappealing .

When the oven self cleans it makes the outside of the oven brown and very unappealing.

This is a Whirlpool Gold, Super Capacity 465 range. We have been dissatisfied from the beginning. This complaint is not about the retailer, it is about the Whirlpool product. Please help as I am quite dissatisfied with this Whirlpool product at this time.

Bought Whirlpool electric range in Dec. 2005..expensive..so the warranty expired a few months ago. The electronic keypad that controls the oven and lights doesn't work. The repairs will be $408 plus tax which is obscene, and are guaranteed only for 90 days.This after only 5 years of minimal use...just me using it.

I will never buy whirlpool again.

We own this range and in 6 years its 4 main boards and 3 touch pads were replaced. The electronics suck big time. We have nothing but trouble with this range from day one and out-of-pocket cost for service calls that were recommended by whirlpool. They were absolutely no help. Expensive piece of crap!

I will recommend NOT TO BUY ANY WHIRLPOOL PRODUCTS. The electronics suck big time! I kicked the Jenn Air out the door and to the land fill.

I bought a new range, but not whirlpool product, with dials only, no electronics!

In the future I may not go back to whirlpool products. So, in this attempt to let you know my problem, please write back and tell me what I can do to fix the problem.

I purchased a brand-new, $4600 36" gas range online. They finally installed all appliances by 10:30 pm last Friday, July 8, 2011. On Saturday, July 9, 2011, I woke at 2 am to weird smell (gas). I opened all the windows and went back to bed not sure since we never had gas before. Gas company came out that day and determined that the burners were bypassing gas. Jenn-Air said it was normal for some gas to come out and that they have sent the repair technician out three times to not find any leaks. The gas company red-tagged the stove saying it was hazardous. Jenn-Air has terrible customer service. I was on the phone Monday to Friday this week, every day talking with safety managers to supervisors with no results. This will be the LAST Jenn-Air purchase EVER!

Two defective gas ranges stoves

The Whirlpool Range I purchased from Sears on 6/22/2010 was delivered on 7/3/2010. The last week of June 2011 I called because the timer on the range let go. The second batch of cookies I set the timer to 9 minutes noticed it jumped to 59:58 (59 hours and 58 minutes). It still is happening.

Upon discussion with the repair man, and the Whirlpool representative, Whirlpool only guarantees an item from the date of purchase. Not the date of delivery. tough cookies for me. Sleezy warranty.

We purchased our Whirlpool ceramic top convection range about six years ago. I love it and it has been great but yesterday, my husband was watching TV and he noticed a sound coming from the stove that sounded like bacon frying.

We had not used the oven or the stove for the past three days and the controls were all in the off position but we noticed a burn mark appeared at the top of the oven door and began to spread. I opened the door and looked at the underside of the top edge of the stove and noticed it was glowing as if a fire was inside. We quickly moved it out and unplugged it. The burn mark is about the size of a dime and right down to the metal.

The Whirlpool built-in single oven model RBS305PDSB12 is a fire hazard! I was baking a pizza, at 425 degrees, for my grandkids and went to check its status with four minutes remaining. I realized the door was locked and the upper element was on, like it had gone into a self clean mode. The cancel control would not work. I had to turn circuit breaker off to prevent a fire. Pizza burned and smoke filled the house. I sent kids and dogs outside till danger passed. I stood with fire extinguisher for sometime.

I have baked pizzas before in this oven. The next day, I turned circuit breaker on and the top element started heating up again. It sounds like the control panel needs to be replaced but that is not a safe option. I have not contacted Whirlpool as per listed comments (they sound unresponsive) and the warranty period has expired.

I will replace my oven due to safety concerns, but not purchase a Whirlpool product. I would like to buy American but need a safe product. All my other kitchen appliances are Whirlpool. Total fear gripped me. I live in the country and we are in a drought. I was fearful that the house, forest, and distant neighbors' homes would burn before a potential fire could be controlled. Thankfully, I thought to turn off the circuit breaker.

This past Thanksgiving I was cooking dinner. I pulled out the oven rack to check the Sweet potato casserole I was baking. The rack slipped off from one corner. The casserole splattered all over my right foot burning it severely. Unfortunately I have no insurance and I had to suffer through this trying to doctor it myself. I still have deep purple scars from this. Still,every time I pull anything out I am horrified that something will slip off again. It looks like it is a defect and the racks are not wide enough.

I purchased a Whirlpool stove from this store in December 2009. Within one year of having the stove, I have had five repairs starting with the burners burning off and the oven not heating. I have called the company several times to replace the stove but they are saying that I have only had three repairs. Now, currently this year, I have had three repairs on the same issue and the company is still failing to replace my stove. When cooking on the stove, you can smell the wires burning. I am afraid that soon, my home will burn down due to this stove.

I own a Whirlpool model RF263LXTS Bisque Electric Range. I find that it is hazardous to use the stove top because there are no indicator lights on each individual burner knob to show which burner is on. As a result, I have experienced some accidents that could have been prevented if there were lights to show which burner was on.

First, a dish shattered when it was placed on a front burner that was unknowingly turned on. The cook thought she had turned on the back burner, but there was no light to indicate that. Small pieces of glass from the dish flew several feet when placed on the front burner that was hot. The second incident was similar, but the hot shattered glass burned and shards of glass were embedded in the carpet. The entire kitchen carpet had to be replaced. It was fortunate that no one was standing near it at the time, as this may have caused severe physical harm. The third incident was caused when a front burner was unknowingly turned on when it should have been the back burner. Again, glass from the platter shattered and flew onto the new carpet, leaving burn marks.

We would like to see a recall for this product because of the potential safety hazards that exist.

I bought a new Whirlpool Super Capacity 465 range about eight years ago. It's a piece of **. The top was bowed so they had to replace it. The burners would not turn off and there's the faulty lubricant which froze when hot--they were both replaced. The bottom broiler door won't close, creating a big gap. The fire ignition failed and they had it replaced. Now, the range will not turn off when you press the digital button. I am starting to get a little pissed. This has been stressful for me because our food are getting burned.

I purchased 4 new appliances for our kitchen 28 months ago. In that time, the stove has stopped working twice requiring service and the fridge stopped working, again needing service. Now, the stove top and oven are not working again. I have had to pay for a service call and for parts on the fridge. Now, it looks like I have to pay again for the stove repair. This is their top of the line electric range, model GR773LXSS.

I have a Whirlpool electric range that when the burners are turned on, they snap, crackle and sound like they are getting on fire. They continue to change the switches but after a while, they do the same thing! My stove has been replaced once, after having the switches changed 3 times. It was replaced in March 2010. It is now having the switches replaced for the same reason. Is anyone else experiencing this same issue? Please email me if you are!

Whirlpool range is less than 3 years old. First time I used the self-clean option, I received an error message and the oven would not unlock. I had a service man come to repair and stated that the latch is faulty. The cost to replace is $225. I am a single mother out of work and do not have the money to pay for this. The oven will not work without the repair.

I have bought in July 2009 a Whirlpool slide-in gas range. In less than 1 year of seldom use, the nice satin finish grate has peeled and is rusty. I called Whirlpool Canada and their answer was that it's a cosmetic issue and is not covered under any warranty. The range wasn't cheap and the grates shouldn't have been of such a poor quality. After one year, the grates look way worse than the grates of my 5 years old barbecue.

I purchased an electric range in January, 2006. It has a double glass door. Grease gets in between the double glass and can not be cleaned by the automatic oven cleaner. I called the company to ask how to clean. I was referred to the seller who will charge $75 per visit plus extra for time spent cleaning the inside of the glass. When I mentioned this sounded like a manufacturing defect, I was told there is nothing Whirlpool will do about this. I asked to speak to a higher up at Whirlpool and was refused. This is a defect in the design. She informed me if I open the door to clean it, my warranty will be voided.

I purchased a Whirlpool Propane Gas Range 06/11/1999. The past two years the range will turn itself on after a power failure, the burners will not light, and after the next power failure, it "rights" itself until the next time. I have had the Whirlpool authorized repair center out to "fix the problem." The power outage had fried the electronic ignition on the oven and the burners would not light. I was told I could keep "throwing my money away" but he has the same problem with his range. On Oct. 21, 2010, I left my home at 12:00 pm and returned at 2:30 pm to smoke detectors going off, the house filled with smoke and smoke pouring out of the vents on top of the stove. I had an oven fire. My home could have burnt down. There are many complaints to Whirlpool regarding this issue with no resolution to the consumer. I live in a rural area and small power surges ( power out for a minute or two) are common. I am afraid to use my oven, and fear a fire in my home.

I have a Whirlpool electric range (model # RF367LXSB0) which I bought with my house in 2006. The house and stove were brand new. Today October 13, 2010, I used the broiler for the first time. The broiler element started sparking and looked like the stove was going to catch fire. I turned off the stove. The element is burned up.

I am afraid if somebody had used that broiler when I wasn't home the house would have caught fire. It was scary. I am in the military and the stove has probably only been used about 100 times (if that much) since I bought the house. I called Whirlpool and have to pay for a new element. I am furious. I want other people to know what kind of product Whirlpool builds.

Three years ago, we purchased the Whirlpool kitchen package (microwave, fridge, oven/stove from Lowes. Six months ago my whirlpool oven broke. I had a repairman out who quoted $500 to replace the igniters. This oven was probably used once a month if that and now won't work. Whirlpool advised they will not cover repairs on it. Don't buy whirlpool gas stove/ovens!

The gas range never worked right. When we preheated it, we would smell gas. I wanted to write a letter to Whirlpool expressing my displeasure but see by all the other complaints that Whirlpool doesn't give a rats **.

After purchasing, we ran through the operating instructions about burning of the oven and broiler. We noticed that the sides of the oven got very hot. We called the place we bought it, and since we didn't have them deliver, they would not help us. So we called the manufacturer. They sent out a service rep two days later. After checking the stove for proper insulation, he called someone about the stove. It was at this time we were told UL allows manufacturers to assemble the stove with the outside temperature reaching 160 degrees. I find this unacceptable. A child could and probably will get burned not to mention the possibility of a house fire. We are in the process of finding another stove that does not get this hot and you can bet it probably won't be a whirlpool.

Electric range broiler element came on while baking and cannot be turned off with the off button on the oven. Can only be tuned off when power is turned off to the unit. Unit cannot be turned off by normal method. Hazard of overheating or fire.

A year and half ago, I purchased 5 appliances for my new house and apartment. I purchased some "lower end" models for the apartment that I was putting in, but I got "the best" for my own house. I purchased a Whirlpool range and fridge - costing me over $3000.00. I even got extended warranty. About 4 months into my purchase, I went back to the store to complain about my stove top. It was turned and all the finish was turned. It looked like it was 10 years old. They gave me a number to call.

I eventually called the number. I was put onto 8 different numbers. I had to attempt this 3 different times as I was not able to stay on the phone for the 2 hours that it was amounting to. Most individuals from Whirlpool could not even find me in their system. Then finally, I was told that I was not covered to get this fixed. To top it all off, this weekend my fridge gave out. Now I have to call a repairman. I have not got much faith in the Whirlpool brand, its warranty or the company that may sell them. I can't believe that I have such major problems with two big items just 1 1/2 years into the purchase. If I can't get any satisfaction with this, I will never buy this product again. I paid just $800.00 for the two items for my apartment and have not had a problem. I would like to get all resolved and to restore my faith in the Whirlpool name. $3000.00 was wasted! I lost all of the items in my fridge and time trying to get someone to listen regarding my stove.

We have a Whirlpool Accubake, sometimes as we lean over the stove, we brush the control knobs and the stove will turn on (light). This has happened four times before. The last time this happened, there was a plastic bag near the burner and it caught fire.

Whirlpool (model # RF368LXMS) is 6 years old. $1200.00 to replace stove with gas stove.

We purchased a Whirlpool gas range (WFG114SVQ) on 7/3/10 at Lowe's. They delivered it the next day. We had the gas company come down and connect the gas line during the following week, but we weren't here at the time. We were on vacation. The following week when I finally started to use it, I thought the range top got really hot. But I didn't question it, until just last week when I had to bake some pies. Whenever I went to take the pies out, I couldn't believe how hot the front of the oven got. I couldn't even open the oven without an oven mitt. I couldn't touch the handle at all, the same with the sides and the top of the range. Good thing our young grandchildren were not here that day because surely they could have gotten burnt. Even when I'm only using the range top, the whole appliance gets dangerously hot.

I called Lowe's and told them the problem. He said "that range" is known for that, because it is not well insulated and not well vented. And the seal around the oven door is cheap and doesn't hold in the heat very well! So, why are they still selling this model or any other model that has the same problem? Are they waiting for lawsuit? I just want others to be aware. P.S. I've replaced it with a Whirlpool Electric range to be delivered on 8/16/10. I'll keep you updated.

I bought this electric stove model RF111PXSQ2 Ser. RWO611784. It has only been about four years and the switch part #9762215 controls the oven. It is a ridiculous price item of $150.00 for a stove I paid for 250 dollars new. I recommend that people watch out for cheap stoves made with thermostat control like this. Buy with simple control only.

My Accubake range keeps turning on the broiler while in bake mode. It burns everything up. I had the electronic oven control panel replaced under warranty 7 months ago. It is doing it again. I called Whirlpool and they said it wouldn't be covered even though it has had this problem previously. I am having to turn the breaker off. I will never buy anything Whirlpool again.

Our Whirlpool oven model GBS307PDQ11 automatically changed from bake mode to self-cleaning mode, locked the oven door and burnt the item being backed. We were able to stop the oven, cool it down and recover from further damage.

Assuming We had made the error when selecting the controls, we tried it a second time (after the oven had cooled), this time using convection mode. The oven malfunctioned in exactly the same manner, switching over to self-cleaning mode, locking the door, burning the item and putting us at risk for a fire.

The oven was only 6 years old. This major malfunction followed a malfunction with our Whirlpool microwave (also 6 years old) where the microwave ceased working entirely. This home will never have another Whirlpool or Maytag appliance.

I contacted them about my electric stove. It is warpped and the pans will not sit on the burners without slidding to the middle of the stove. They told me I would have to call a repair man to see if it could be fixed at my expence. This stove is only two years old and we don't feel it should be our respnceablitiy to fix this problem. Obvisouly it is a defect in the workmanship and materials it is made of. The top is very thin and we feel like the heat form the self cleaning of the oven has warped it. Can't cook on it's top even without holding the pans.

We purchased a Whirlpool Gas Range, WFG361LVQ. The eyes or spiders that fit over the burners are a gray, very slippery material. The design is terrible. I cannot place a 10" or 12" iron slillet on the burners evenly. I have to physically hold on to the handle of any pot,pan or skillet when stirring to prevent the vessel from flying off the range altogether. This is a dangerous situation. I am not happy at all with this product. I have waited a long time to be able to purchase a new range and this is very disappointing. Do you have any alternative eyes to offer for this range. Cast iron, plain black, would be preferable to these. Please contact me as soon as possible regarding this matter.

Recently while chicken was in the oven on bake, I could not open the oven door. No matter what I did the door would not open. It was a weekend and I found a site online where I could e-mail a question to a tech. His answer was to cancel the bake cycle, put the oven on the clean cycle, let it run a few minutes and cancel it and the door would open.

When I got the door open the chick was practically burned to a crisp. This has happened 4 other times, the last time was the broiler. It seems that the oven or broiler goes into the clean mode on it's own. I feel this is a fire hazzard. I am going to replace the stove but feel Whirlpool should look into the matter and possibly compensate me some toward a new stove. Thank you for your assistance.

I was cooking with two burners on. I heard an electrical pop, with the stove circuit breaking off. My husband took the top off, to discover under the control panel, by the left burner, the manufacturer had taped the positive and negative wires together. The red and black wires were taped separately then taped together.

It looks as though over time, since they get hot, the taped melded together, causing the electrical short. I will bet all stoves of this model were taped together the same way. We do not use our stove on a regular basis, or it probably would have happened sooner. The stove is about 5 years old. We thought at first it was the left front burner, since that is where the sparks and smoke came out.

My husband took off the entire surface to discover what the wiring problem was. He is an electrician, so he was able to fix it. He also said that if I had been touching any metal on the stove, I may have been electrocuted, from the 240 amp. Other consumer may not be so lucky!

On April 10, 2010, I used my range to cook noodles. I used the power burner that is located on the front left side on the range. I turned off the noodles and moved the pan to the back burner. I then picked up my 18-month-old baby and reached up, accidentally touching the calf of his leg to the front of the stove between the control knobs. The front part of the stove was so hot that it gave my son second-degree burns on his calf. The burn goes from below the knee to the top of the ankle. He has been in terrible pain.

I have had the stove for a few months and did not know that the front of the stove get so hot. I understand the top being hot due to the fire, but the front of stove being hot was not brought to my attention until this incident. I think there should be a warning and the power burner should be located at the back of the stove. I am very concerned that this may happen to someone else.

We bought a Whirlpool Gold (Accubake System) Gas Range 4 years ago. The oven has worked well over the past 4 years but this past Christmas (2009), I decided to use the self-cleaning on the oven. The unit ran through most the cycle and hasn't worked since! Has anyone else had any problems with the self-cleaning cycle on this particular unit?

I purchased a Whirlpool, stainless steel package for my kitchen. The range has not worked since we receive it. Everything in the oven burns. Two different service companies replaced everything in the oven that can be replaced.

The service tech was told by one of the Whirlpool service technical reps to go to the store and buy a cake mix and bake it to see what the oven is doing. I called them after service representative's visit number 6. I was told that I would receive a call in 24-48 hours to make arrangements... to puck-up the stove. Needless to say, I have not heard from anyone. I guess I will call them again and again.

I purchased a KitchenAid Gas Range from the Coop store in Fredericton in late 2006. The oven did not work properly from day 1. I phoned the Coop store and they told me to phone someone who only did commercial work. When I phoned the Coop back, they told me to call Whirlpool. When I called Whirlpool, it turned out that although they sell the ranges in Fredericton, they have no one to service them. They did not offer any alternative. Finally, after writing letters to their senior officials, they suggested I get somebody to come in and they would reimburse me. I did this and they partially fixed the problem.

I submitted the receipt but never heard back from Whirlpool. After years of the oven partially working (it did work reasonably well, just occasionally not starting), it gave up the ghost on Christmas Day 2009. I contacted Whirlpool again and they told me to phone one dealer who did not service Gas ranges, and another who did not service our area, finally admitting they had no one to service this area so go find someone myself. I did this and a technician came in and thought he knew what was wrong. He called Whirlpool to order the part but they wouldn't let him talk to their technical support as he wasn't an authorized dealer. He said I would have to order the part myself and told me to ask for a Solenoid Gas Valve. I did this and they sent out a part.

I called the technician again and he couldn't get back for a month. When he did come back, he told me they had sent the wrong part. I phoned again and this time, the parts guy brought up a parts schematic and I was able to identify the right part to him. They sent that out and he installed it and it seems to be working. They wouldn't let me send back the previous part because it was over 30 days. All told the oven has been out of service for 4 months since I bought it and I have spent in excess of 900 dollars on service and parts for something that should have been fixed on day 1. I don't feel they should be selling items in areas where they don't service them, and if they do, they should make the buyer aware that they don't offer service in the area.

In November I purchased a Whirlpool flattop electric range.The service tech just left again. The oven was running about 20 degrees too hot. Everything burns on the bottom, and the turkey dried out. The flattop burners run either hotter or they shut off as, the tech says, they are supposed to. How are you supposed to simmer anything if the burner is either hot or cool? There is no adjustment that can be made, I was told. I guess no one at Whirlpool uses the ranges to cook much or tests their products.

My stainless steel front has rust on it already. Luckily, that can be replaced and does not interfere with cooking. I replaced our older Whirlpool flattop range for this one because I wanted it stainless, but that one worked perfect. I called the place where I bought it from and Whirlpool, but both were no help at all. I cant cook or bake on my new range, what good is it to me? Maybe companies should stand by their products. I'm getting tired of throwing away burnt food.

We installed all Whirlpool appliances in our new home 4 years ago. The day after we moved in, the circuit board had to be replaced in our brand new gas range. It's a Whirlpool Gold Accubake. Last July (2009), the same circuit board failed and we replaced it. Today, the same thing appears to have happened for a third time! This is unbelievable! We will never buy another Whirlpool gas range!

Whirlpool Gold Electric Free Standing Range purchased on 4/1/2008 quit working on 2/2/2010, after weeks of tripping the circuit breaker when used. Repair required replacement of defective terminal block. Reply from customer service at Whirlpool was that the repair is not covered because the stove is out of warranty.

In December of 2009, I noticed a strong odor coming from my Whirlpool Gas Range when I used the oven. Sometimes the odor appeared to be stronger than others. I thought maybe the odor would go away, so I continued to use the range. On January 3, 2010, I started feeling as if I was coming down with the flu. I had shortness of breath, extreme fatigue, and chest pains. I remained home from work trying to recuperate thinking I had the flu. I didn't go out of the house, thinking that staying home, cooking my own food (baking), and resting would help me feel better. I did not feel better, I felt worse, but I did not have a cold or the flu.

On January 5, 2010, I went to the hospital ER with complaints of shortness of breath, chest pain and body aches. After numerous tests, the ER doctor felt that maybe I was developing some strain of the flu. Even though I literally begged for more tests, I was released with discharge paperwork indicating a possible 'cardiac' problem or possible 'blood clot' either in the lungs or near the heart. I was put on bed rest. I remained out of work until Jan. 11, 2010. I saw the Cardiologist, but no tests were conducted because my blood pressure had elevated to high levels. It was feared that I would have a stroke on the stress machine, so the cardiologist put me on high blood pressure meds and sent me home.

I returned home, only to go straight to work each day and come straight home. It took everything in me to make it to work each day. After taking the 5 days off from work without pay (Jan. 4-8), I couldn't afford to take more time off. I was completely exhausted each day, coming home to 'bake' dinner in my Whirlpool Oven. After seeing the cardiologist on Jan. 7th, on or about Jan. 10-11 I developed a dry, chronic cough, which occurred throughout the day and most of the night. I still had extreme fatigue and shortness of breath, and headache. However, I still did not have the flu or a cold.

It was around the Jan. 15, that I stopped cooking as I was too fatigued to do so because I stayed up most nights coughing so much. I thought that maybe the High Blood pressure medication (Lisinopril) was making me cough, so I went back to the Cardiologist on or about Jan. 26. The cardiologist changed my HB meds from Lisinopril to Benicar. However, I didn't take Benicar that night because I was instructed to start it the next day. On the night of Jan. 26th, I noticed my face starting to swell.

On Jan. 27th, my face was swollen even more and even though I was no longer taking Lisinopril, I was still coughing. Immediately after getting off work on Jan. 27th, I went to the walk-in clinic, Take Care Clinic at Walgreens. I was diagnosed with Upper Respiratory Infection and Allergic Rhinitis. I was placed on steroids, Prednisone and a prescription cough medicine.

On Sat. Jan. 30, I started feeling better and decided to cook myself dinner, in my Whirlpool Gas Oven. I immediately noticed the odor coming from the oven. I decided to try the oven once more on Monday, Feb. 1 to see if I smelled the odor. I did. So I called my Gas Company, Austell Natural Gas and asked for someone to come check the oven because I 'thought' I had a possible gas leak. When the technician checked the oven, the buzzer from his machine went off immediately. He told me (and left documentation stating) that there was not a gas leak but rather a high level of Carbon Monoxide coming from my oven when it was in use. He recommended that I not turn the oven back on and to call the manufacturer, Whirlpool for resolution. I did just that.

On Tuesday, Feb. 2, I contacted Whirpool. I was connected with Monica ** in the 'safety' department of Whirpool. I explained (in detail) what Austell Gas had detected with the Gas Range. I provided all information, model number, serial number, etc. Monica stated that they would have to send out a technician from a subcontractor company to 'check' the gas range and assess whether the range could be repaired. If it could not be repaired, Monica ** stated that it would be replaced. She stated that given the nature of the problem, I would not be charged for anything. I explained to the Whirpool Representative, Monica Alridge, that I had been back and forward to the ER, the Cardiologist, clinic etc. and that I had lost a lot of time off from work (without pay).

I asked her if there was a way for Whirlpool to simply replace the range, as it would give me peace of mind and as well could give Whirpool peace of mind knowing that the defective or faulty range had been replaced. She declined to offer me this. I was told that I would be contacted by the subcontractor, A&E Appliances to set up an appointment for them to come to my home to access the problem. Monica recommended that I contact my Primary Care Physician and ask to be tested for Carbon Monoxide Poisoning/Exposure. I did just that.

I contacted my Primary Care Physician and was tested for CO Poisoning at the hospital. I had a blood gas test with carboxyhemoglobin conducted on Feb. 4 and 5. The test results appeared to be within normal range. I am thankful that the tests came back normal. However, I wish I had this test done on Jan. 5, when I went to the ER. Had I known that I was exposed to Carbon Monoxide, I would have been able to tell the doctors and ER nurses, and they would have been able to give me the blood gas test with carboxyhemoglobin test then.

Because I was still concerned, particularly because I could still smell the strong odor, I called back to Whirlpool and spoke again with Monica**.

I told her that I appreciated them sending someone out to repair the range, but could still smell the strong odor coming from the oven when I turned it on. I advised Ms. Monica ** that I noticed where Dave from A & E had billed Whirlpool for the work he conducted at a rate of $163.00. I asked her from a consumer safety perspective, and from better business practices, would it not have been more conducive to simply 'replace' the oven, rather than paying for costly repairs? I did not mean to offend her, but she immediately became defensive and rude with me.

I told her that because I could still smell the strong odor coming from the oven, I would need to follow up and have the oven checked once more to give me peace of mind. I advised her that I thought with all of the problems, doctor's visits, ER visits, days off from work (without pay), numerous calls to her office, it was an inconvenience to me as a customer to have to follow up once again to have the oven checked.

Monica ** was non-responsive and did not ever offer to simply replace the oven. I ended my call with Ms. **/Whirpool and immediately called Austell Gas Company and requested that they please come back out to recheck the oven. I explained that since I had first called them on Monday, Feb. 1, I had contacted Whirpool and they had sent out A & E Appliances to repair the carbon monoxide leak. The technician from Austell Gas Company checked my Whirlpool Oven and found that it still has extremely high levels of carbon monoxide. He recommended that I not use the oven, but if I insisted on using it, he recommended that the doors and the windows in my home be open. He stated that at such high levels, if anyone were to stand next to the oven, they would surely be affected. While he was testing the oven, he literally had to move away from the kitchen as he stated it was burning his nose.

He wrote up his findings and left paperwork indicating that during the preheating of the oven, that is when the CO levels are extremely high, so high it set off his alarm, which continued to alarm. At this point, I have an beautiful Whirlpool Gas Range, that I am literally afraid to use. Although my health issues appear to be much better than earlier in the month of January, I have not had any cardiac or heart related issues prior to all of this happening. I've never had a blood clot, I don't smoke, and have not been on high blood pressure medications.

I am thankful that I found the Carbon Monoxide leak. However, I feel that Whirlpool has taken minimal action to resolve this issue. I understand that 'repairing' products is the norm. However, when you are speaking of Carbon Monoxide leaks, which could ultimately cause death or severe injury or brain damage from long term effects, I do not feel that simply attempting to repair or fix a CO leak is feasible. Paying $163 for a repair that obviously did not fix the problem, is not conducive to me as a consumer, as my health and my life still remains at risk. Nor is a $163 repair that did not fix the problem, a good business move for Whirlpool.

I am very dissatisfied at how Whirlpool has handled this entire ordeal. I am disappointed in the way in which they treated me as a customer. All of my appliances are Whirlpool appliances and have been for years. This is a very poor way to treat customers, as my life is literally at stake here. I was treated as if I was just another number. I do not believe they understand or even care about the severity of the problem. My health, my life and well-being are at stake and Ms. Monica **/Whirlpool simply could care less. They attempted to quickly 'fix' a problem that has not been fixed.

They were willing to risk the possibility of wasting $163 on a repair (that didn't fix the problem), than simply replacing the faulty Gas Range/Oven to ensure my safety and well-being. I wish I had known that the oven was leaking Carbon Monoxide when I went to the Emergency Room on Jan. 5th and even when I went to the Walk-In Clinic and the Cardiologist. I am confident that Carbon Monoxide would have been detected in my system. I have never felt such disorientation, discomfort, fatigue, chest pain and shortness of breath before (in my entire life).

It scares me to think that I still have this defective range even in my home. I feel unsafe and I am concerned about how many other consumers out there may be going through the same thing, but are unaware to even mention or ask their doctors to be tested for Carbon Monoxide Poisoning. This is a very serious matter, that Whirlpool doesn't seem to care much about. Perhaps, had I died in my home, they may have taken this matter a little more seriously. I am very disappointed.

For the second time in less than 5years the computer board on the Whirlpool gold slide in range has gone out. Is there anyone else with this problem?

I have a defective stove. After many, many attempts, I finally got a replacement. I called and called. Once, I was told that the corporate office did not have telephones. I contacted a local newsman for advice. I sent a registered letter that go the attention. I got a replacement stove. The replacement soon went bad and my food does not cook evenly, even with the convection oven on. The burners stay on high even when it is turned down on low. The front burners keep shutting off, so it takes forever to heat up the food. Cleaning the stove-top is a nightmare. It is one of the flat tops with the burners built in.

We are renting a home and they put in a Whirlpool Super Capacity 465 model RF303PXKQ1, Serial #RS0343545. When we have the stove on, you cannot stand next to it because it is so hot. We have burnt our leg on it. We did a temperature test on the out side of the oven door at 450 for 45 minutes and it shot up to 201 degrees just on the outside. We are concerned for our grand-baby of touching or falling next to it.

I have called and talked with the property manager with my concern on this and he did not care. He said that the appliance guy said the oven was workable, but when they came out to test it, they said yes it does get hot but it seems to be working okay. I have gone round and around with Jomba at this company. I ended up taking that stove out, storing it in the garage and replace it with another stove that is safer. In the tenant right act book, it says that the landlord needs to provide safe appliances and that is not happening in our case.

I put the broiler on my Whirlpool range on. The top element caught fire. It's very dangerous. I tried to put it out by smothering it, and the whole element went up. I just closed door and watched it burn up inside the oven. A child might well have suffered serious burns. But the Whirlpool rep was not concerned. I asked them to recall the product, and they were very smug. I called my attorney, and he said it would have to be a class action suit to make sense.

We've had our Whirlpool model for over 5 years, and we are having problems with condensation shutting down the oven while cooking. It eventually come backs on, but it is getting really annoying. We've had a repairman put more insulation, but we still have the problem. It is a WLP83800 model. Digital timer and glass top

For the last 5 years I have had to deal with my whirlpool oven. My oven has burnt up a part EVERY time I have used the self cleaning oven part. I am sick of having to spend money on the SAME part when I want to clean my oven.

A fews days later we were visiting some friends that just built a new home and used the top line gas cooktop by Whirlpool. Guess what, the grates were not level and had the same problem as mine. Whirlpool is not interested in hearing anymore about it. Just wanted to let people know if you are thinking about buying a Whirlpool gas cooktop take your pots and pans to the store with you to make sure they set level and flat on the one you are buying.

Our Whirlpool gas range keeps turning itself on without a person realizing that it has happened. The knobs are on the front of the unit and if your body passes it by it can turn on the gas without knowing. We came home form being out the other day and smelt gas in the house. It was caused from the Whirlpool Gold Gas Range leaking gas after one of the knobs had been accidently brushed passed it.

Knobs should either be put on top of the range or a safety device designed to prevent this accident from happening. Luckily we got the gas turned off intime to avoid a disaster

My problem is that everytime that I used my stove the knobs in front of the stove move when I'm not even aware. When I start to smell gas is when I noticed that I must have got too close to the knobs and turn them on with my body. If I were to ever design a stove I would put the knobs right on top of the stove itself and nobody can get hurt this way. Even a child is able to turn on the stove. This is very dangerous. I am sure you had other customers complaining about this. If not, then I think it's a good idea to have a different design in the future for the safety of your customers. It is very annoying every time this happens to me or someone else in my family.

Finally after many phone calls and complaints to Whirlpool, they finally came and fixed it again about 6 months ago. All was OK until tonite when I was trying to bake Christmas cookies-the oven wouldn't go on-again! Apparently the part they replaced has bit the dust.

Whirlpool has all my complaints and service calls-I dislike their customer service so much, I don' even want to call them again. I made a long story short-but I believe I got a "lemon" stove and it should have been replaced. I see others have had no better luck with their appliances.

With such an unreliable stove, I will probably go out and buy another brand and hope this one goes in the junk heap where it belongs. My dishwasher is just OK-had to have that repaired once also. 3 year old appliances should not be this troublesome unless they are so poorly made. Will have to replace this stove to the tune of about $1,000.

My Whirlpool range is defective. The oven rack bows right in the middle, causing it also to fall forward when there is a pot on it. I can also pull the rack down with my hand, very dangerous. They had better beef them up. Who designed these flimsy racks, anyway? This range was bought in Fev 2009

My wife and I had a new home built back in Dec of 2009. During the build we installed Whirlpool products throughout the house. We have loved our appliances until a couple days ago. We have an electric range, model; WFE381LVS which has a Schott Ceramic Cooktop. While cooking on the range we placed the lid of a pan which was cooking some chili beans on the top of the range. Upon the lids contact to the range it created such a vacuum, we could not lift it off. The vacuum the hot lid created was so intense it broke the ceramic top. We then found out that this is not covered under warranty. A replacement top ranges from $500.00 - $700.00 depending on who you call. We have opted to just replace the range since a replacement is almost as much as the top. This type of Failure to the range tops should be common knowledge to your Consumers. We are thinking of seeking legal guidance for this situation. I have video of what happens to the top in this case.

No one I have spoken to has ever heard of this problem, and is telling me to contact Whirlpool about it. It could be very dangerous and cause major bodily injury if not death by electrocution. This type of hazard is not noted in the owner's manual. A warning of Vacuum related damage should be mentioned and noted. (Some people like me and my wife do not think of vacuum breaking the glass). No Warning about lids causing such a vacuum that it literally pops and breaks the Ceramic tops is mentioned. Now that we have experienced this situation first hand. We will not repeat it. Whirlpool could have some kind of lawsuit on thier hands. We are lucky to just be out $900.00 after delivery and tax. We could have lost one or both of our eyes from shattering glass or even a life due to electrocution.

I bought brand new free standing whirlpool range in early 2008. I had purchased a town home and was worried about the old range in the home, so I replaced with a whirlpool I bought through the lowe's store here in town. I don't use the oven a whole lot seldom use the broiler, never use the self clean function because I here it's hard on the elements. I heated my oven 2 weeks ago and was standing in my kitchen on the phone when a piece of the element shot fire out from it and blew a hole in the element. I bought a new element and had a friend install it, when we turned it on to check it the element wouldn't heat past 40 volts. Broiler worked oven not, contacted a service guy because I didn't purchase the extended warranty.

The service call and the element cost around $130.00, can't get refund on the element or service call. In short the guy told me it blew the control panel and would be cheaper to replace the range. I know have spent over $1000 on 2 ranges in less than 2.5 years, and out $130.00 on non refundable service and parts. I hand to go back to lowe's and they were great they knocked $100 off the price since I had purchased the items there almost 2 years ago. It's ashame we can't depend on an appliance to last longer than 2 years and are forced to buy warranties just in case it blows a panel. The digital age has it's draw backs. The Whirlpool webstie stated they were sorry about the problem I had with the stove and I was a valued customer. Wow, that's standing behind your product, huh!

I just bought a Whirlpool stove in July of this year. When making Thanksgiving dinner I put a 20 pound turkey in the oven . This amount of weight was to much for the oven rack and the rack bowed causing the turkey and rack to fall to bottom of oven. I tried to grab the turkey and boiling liguid splashed out of the pan and onto my arm . I have been making turkeys of this size for years and never has an oven rack not supported it or pulled out of the side tracks like that . I believe you should look into the quality of racks in your new stoves. I have a burn on my arm that could have resulted in something much worst had the whole pan turned over .

I called Whirlpool to ask about an issue with my gas range. When I called, I explained that I put my over on self clean and part way through the self clean cycle, the front panel on the unit went dead and the door was locked, and could not be unlocked. I asked if they had any clue what was wrong and they advised that they would have to send someone out to take a look at it. They advised that someone would be out to take a look in 5 days (don't have exact dates written down). That morning I called the company that they said would be coming out to see if they could advise of a time in which they would be coming. The company informed me that they had no techs available and had sent the ticket back to Whirlpool because of this.

So I called Whirlpool, they said oh yeah, they did send the ticket back to us, we will need to rebook. I had taken a DAY OFF and was sitting at home for no reason, as the repair time that I was quoted was cancelled, with no call back from Whirlpool. The soonest appointment they could get me was over a week away. So now I am 2 weeks without my oven and a day off work for no reason. So I take another day off work for the new appointment, the tech comes, takes his shoes off, walks over the range, tries to open the door, looks at the panel and says "oh yeah, I know exactly what is wrong" walks back to the door advises that he needs to order a part and will re-book an appointment when it arrives. So he was in my house, for maybe 3 minutes total, good thing I took the whole day off. I wait a week, no call (now 3 week without my oven and 2 days off work) and finally I call Whirlpool back and they advise that the tech will call me when the part arrives. I asked if I could have his number so that I could call him myself and they will not give me his number, nor will they call him to get a status. At this point I am very frustrated and angry, talk to a manager and nothing they can do -- wow, so shocking that a manager can't do anything.

So I called a local appliance place, explained the problem to them, they advise me "oh yeah, this is a very common issue for all Kitchen Aid ranges, we have at least 6 parts on stock at all times" . Now I am really angry, if the local appliance dealer knows this is a common problem, how can Whirlpool not??? So I decided to look online and found this website!

45 pages, not 45 complaints, but 45 PAGES of complaints about this issue, how can the repair center NOT know what is going on, and how can they as a company not fix this? They are gouging clients and need to be stopped!

I was sent a bill for almost $90 for a 3 minute repair visit that didn't even fix my problem.

DO NOT call their repair centre...call your local appliance place and talk to the parts department, I guarantee they know what the issue is...and can fix it WAY cheaper and quicker. I got mine fixed for $60.

Please tell everyone you know about this issue so that they are forced to fix it, or people will simply stop buying these products!

After reading about others experiences I don't think it will do much good to call a repairman and I am now afraid to cook unless I am right by the stove . Always though Whirlpool products were the best. Will look somewhere else for a replacement. $20 worth of chicken burned to a crisp and maybe the pan is beyond repair too.

The same part on our Duet washing machine had to be replaced twice, once within the first year and again within the next three months at our expense. We bought a new machine, another brand.

I used my self cleaning oven, and it has burnt out some module that they have to fix. They told me, do not use the self cleaning oven mode, because it burns out the oven. Why buy a self cleaning oven, if you can't use it. It has burned out twice, both times after self cleaning. Shouldn't there be a recall on this? The tech that was there and fixed it the first time says the oven gets too hot and burns it out.

When the beeper sounded for up to temperature I opened the door and a bit of smoke and a funny odor came out but I was not concerned. As the pizza rolls heated the smell was getting quite obnoxious so I opened the oven after they had been in for 9 minutes. Black smoke rolled out and the fumes choked me. I grabbed the pizza rolls and closed the door, then turned it off. As I grabbed the pizza rolls I noticed some type of bubbling liquid on the bottom of the oven. So after the stove began to cool down and I had some of the fumes out by using my attic fan I opened the door and inspected the oven. There was dripping stuff that looked like hot plastic or silicone sealant it was still wet on the oven bottom and beginning to turn white in the areas of the oven it was cooler on. After a complete cool down I could see a cloudy plastic like substance down the back, both side walls and the front door. It was in globs on the oven racks. I called Whirlpool immediately that day (Sunday afternoon) and was told a service man would arrive Tuesday afternoon. I explained that a service man could not fix this that they would have to replace this defective stove. He insisted to let a technician look at it

The service man from whirlpool arrived late Tuesday afternoon and he agreed that the stove should be replaced but he said "we'll see what they say" and got on the phone to a lady in a whirlpool office. He explained to her about the plastic and she put him on hold. The Tech switched to speaker phone while on hold so I heard her when she came back came back to say "tell the customer to run the self clean and burn out the residue" When I heard her I said "I don't want to burn that off in my home I want another stove" The tech relayed what I said, the lady then said we are not send another stove tell her to run the self clean. I again said "No! Just take it back, I want a refund"
He took her off speaker phone, told her what I said and after a minute he hung up. He again said what she told him to say, that I should run the self clean, and I again said I did not want to but since I had no choice I would try. I turned it on while the technician watched. He finished his computer "paperwork" He said my oven racks were not usable due to the amount of plastic on them so he ordered two new racks for the oven

As the fumes were filling my house he gave men the number he had called and said that if this did not fix it or if there was anything wrong to "keep after them and make them give you another stove" and he left

The smell in my home became unbearable, I had both doors open and attic fan running and it was really bad. I called local fire dept and man said the fumes were highly toxic for my disabled husband and I so I called whirlpool again. This is Tuesday evening, after dark. I spoke with a couple of people, each time explaining what was happening and being put on hold, the whole time I am at my back door with air blowing in because I cant stay in the house. (we are in the Midwest, it was chilly)
Finally I get a supervisor who tells me to shut the stove down at the breaker immediately. I did. He then gave me over to someone else in safety dept who was concerned about if we were sick and did we go to hospital either time we smelled the fumes. I kept telling her "no, we had bad headaches and I have another one now, I want a new stove or my money back" but she said she had no control over that, someone will call me tomorrow.
Wednesday -- no one called.
Thursday I called the number the technician gave me to plead for help. I was transferred and put on hold so many times -- I ended up with the same person (Babs) that the technician had talked with. She said they would not replace the stove. She said the techs report says if I use the self clean that will fix the stove. I tried to explain about what else happened but she kept cutting me off and putting me on hold for long periods of time then come back and state "we are not going to replace the stove"

I said but mam please let me finish and she got very snotty and said "what ?" and I tried to explain that a supervisor in her company had told me to shut the stove off and she screamed at me "and our technician told you to run the self clean to fix it"

I tired again "but mam" and she again yelled at me, I said that the super told me to shut it down AFTER the tech was here. She put me on hold again and when she came back she said No again.
I tried again pleading with her. I paid cash for this stove, it was the first time it was used, it is obviously a manufacturing defect of some sort and I now have a brand new stove that I was told by your supervisor to shut down sitting in my kitchen that I can not use. What am I supposed to do.
She put me on hold

Came back again and transferred me to a man named Jim, supervisor in safety dept and I had to explain it all again. This makes the 7 or 8th time and I was told by the person who connected me to Babs that all the information was already in the file but they made me say it all over again and by this time I was shaking and on the verge of tears.

Jim said "the stove works so we are not going to replace it"
I again went through the whole talk about how I now have a brand new stove they (whirlpool) has told me to shut down at the power source and not use because of the toxic fumes what am I supposed to do. With a smirk he said I could turn it over to my homeowners insurance!

And that was that

We purchased our home in May 2005, it was built in June 2004, all new appliances including our Whirlpool Gold Built-in Electric Convection Oven model# GBS307YGBS307. After baking a Meatloaf one Sunday evening in Sept. 2009 I was unable to turn the oven off. After pushing the off button several times the control panel screen kept flashing different messages. After about 5 min. of this it finally showed an msg. of EO in red, and -F2- in blue and locked itself.

I called Whirlpool customer svc. and was told to shut the oven off at the breaker to reset it. I did so and the oven clock came back as normal, however, after 5 min. the error msg. came back. Ofcourse my oven was no longer covered under warranty, so I was transferred to the svc. repair for a svc. call, I was informed it would cost $129.00 just to come out and look at the oven.

When I got a call from the Tech with A&E Factory Svc. He informed me that he'd seen this error before and that the part needing replacing was the panel board that would cost about 400.00 to replace. He said he didn't want to come out and charge me the service call fee only to tell me I'd be out another 400.00. He also said I could probably find a new oven for the cost it would take to fix this one.

How long are ovens supposed to last? I don't remember my mom ever replacing our oven as a kid growing up. But after reading the complaints on this site, I cannot believe Whirlpool will not admit to a defect in their product. It's October 24, 2009 and there's no room in our family budget for purchasing a new oven. Guess there won't be any Thanksgiving dinner at our home.

Our 4.5 year old Jenn-Air range broke down. Nothing special, the display panel seemed to be unable to withstand the high temperatures the oven produced and the glue became unstuck. The range started beeping and we called the service company (A&E Service) subcontracted by Whirlpool to service it.

They were unable to fix it and told us that the part needed to be replaced. It was still covered under warranty, but Whirlpool was unable to supply us with the required part. It took them over 10 days and a few follow up calls by my wife until they did finally admit that they were not able to get the part. I had already been charged for the part $400.27.

So, contractually obligated to fix the broken range but unable to do so my wife began a negotiation process with Whirlpool which resulted in being without a stove for 6 weeks, paying for a new stove and ended in a delayed delivery of a range we did not order.

I have, in my 10 years living in New York City never experienced such rudeness and unprofessional behavior by a delivery service as through your company. They were late, took no care of property and almost toppled over my two year old daughter and on top of it, littered the kitchen with screws and packing material. I am still in the process of trying to get a customer relationship person on the phone, but she has refused to call me back (Nicole @ 1.866.640.7146 xt 3464)

We have a Whirlpool self cleaning stove, the self cleaning as come on automatically twice, the broiler came on while the oven was on but we discovered it right away and turned the oven off and also electricity to it. Every time the oven has been on and suddenly self cleaner kicked in. We got no advice when we called Whirlpool and when we tried to find someone to check the unit we had no luck. Fortunately we were in the kitchen every time this happened.

We left home on 8/26/2009 and came home to our home that had a fire while we were gone. The stove Whirlpool (RF264LXSB) 30" 4.8-Cu. Ft is the culprit as I had just received it 5 days prior and no matter what setting the stove remained on high. There was also a time that it was turned off and came back on. Two days after this fire occured I found out there was a recall of 200,000 whirlpool and kenmore stoves for the exact things this stove did prior to the fire. It stands to reason that there may have been faulty materials or wiring in this model as well. AllState has pulled a lot of stuff on us that is so wrong. And we have no one to help us get to a point of knowing what is going on and how long we have to go through their abuse and deceptive manipulative liars who are adjustors. Who has managed to run up our claim and is going to not pay us for everything we have lost.

The adjustor has had a company come in and remove everything with out completing an actual inventory. The adjustor instructed them not to do an inventory instead they were to group items. The adjustor for temporary accomadations wants us to accept a monthly cash option of $1800.00 to rent a place for 4 adults and a 5 year old as well as to include the rent of furniture and everything we will need. But she was willing to pay $2500.00 a month to rent a house that was furnished. The $1800.00 will not rent anything month to month unless it is a flop house in a bad neighborhood and will not begin to even touch the rental of all the furniture we will need.

I don't know what to do. This is insanity and we are helpless, hopeless, and I am ready to give up. So if anyone can help we greatly need it. We do not know our rights. The adjustor for our contents has put us in a bad predicament because she told the company she forced us to accept to do removal of our propert that not to worry about our not having enough coverage, "THEY HAVE PLENTY OF MONEY DON'T WORRY". I did not think that is right considering it made them take every little item including empty boxes and wrap each thing in 4 - 5 pieces of paper. They milked the packing and removal for 19 - 21 days at the expense of our contents and basically it should have been a total loss.

We ordered this range and were told it would take 6 wks as it had to be built. 3 weeks later the large front rt element stopped working. 3 weeks to get a service rep, and 8 weeks to get the part. The oven just came off warranty in july 09 and the 2nd week of August the touch pad failed rendering the oven useless.I had a service rep check it out and order the part sept 06,09. Whirlpool agreed to cover the repair. I was then informed by the service rep that whirlpool had to backorder the pad as they didn't have any - it would take 4 weeks.

I phoned whirlpool at least 3 times to get them moving and asking when it would be fixed. They agreed to give me a 6 mth extended warranty on this lemon. The service rep came today to install the new pad - guess what? whirlpool sent the wrong pad- apparently they don't make the old one anymore ( I wonder why!) their latest ploy is to blame the service rep, their parts dept and probably anyone else they can think of. It was suggested to me by an earlier Whirlpool representative that I should have bought an extended warranty - excuse me - I thought I was buying a quality north american product not something that had the lifespan of a russian built car.I will never buy anything from whirlpool or any of its other brand names - guess it will be european or asian quality products.

We purchased a Whirpool Accubake double oven Model #RBD306PDB14 in March 2005. In March 2007 the control panel went out requiring replacement costing $371.00. Now This August, 2009 the panel has again failed, this time costing $485.00 to repair. Of course the appliance and 2nd repair are out of warranty, but many people are having the same problems with their Whirlpool ovens and ranges. This must be a defective part to require replacement twice on an appliance 4 1/2 years old.

Whirlpool knows this is a problem because in reading the instructions there is a statement regarding canning that instructs the user to move the pot to a different burner after each batch. That's obviously to spread the heat around. I never got to the end of the first batch.
My guess is I'm going to have to fight this one since the warranty is stated as 1 year limited.

We'll see. I could be out close to $1000.00 but the main point is to warn others of the potential for injury.

I have a Whirlpool Gold slide in gas range model #GW395LEPS00. I purchased it in October 2006. In September 2007 the control board and touch pad were replaced. It was about $300 worth of repairs but it covered under warranty. In December 2008, my oven would not work again. It would pre-heat but not stay hot. Then after a few days of not using the stove it began to work again. Then, in July 2009 the same problem began. Periodically, the oven heats up but fails to stay hot. I had a repair man come to fix it but, of course, it worked just fine while he was here and he could not properly diagnose the problem while it was working. He said if does one thing it is the sensor, if it does something else it is control panel. At any rate, I have had to call him again because now it will not stay hot and the broiler fails to light. I am very upset as this was supposed to be a quality product. It has broken twice in three years.

They agreed and the next day after the tennant waiting all morning the tech from A@E called to say he was coming to check my refrigerator. I exclaimed it was a range that had cought on fire and I just wanted someone to confirm it with Whirlpool. He insiste we would need a "rang tech" to come put and he must call the office to report that.

I believe 2 days passed and the range tech went out to check the damages and called me to say the rnge will not be under warranty because it was a grease fire. My husband and I happened to be next door checking on another property when the fire happened. We were present as well as the fire department and 2 neighbors. One of the neighbrs had in fact threw water on the range to extinguish the fire. (if it had been a grease fire it would have done much more damage)

anyway, when I talded to the supervisor at Whirlpool she told me they would take the word of their tech over what I said. Because I believe Whirlpool should be accountable for the range, I sent pictures and the report from the fire department to M. Teague. That has been over a week and she has not responded to me. The warranty reference is 02-0003080-FD and I have a ticket #8029373418. $$$ lost on a 2 year old whirlpool range due to faulty console wiring. I want to be reimbursed.

The stove itself gets so hot the buttons almost melt. The whole top of the stove and oven get so hot we have been burned. This cannot be ok... It has been so hot that we actually couldn't turn the burners off because they were stuck and melting. I believe it is model # w10099470. This is the most horrible appliance i have ever purchased!

I purchased a Whirlpool Accubake (Model RBS275PDB6) wall oven in July 0f 1999. To date, I have replaced the thermocouple/sensor 5 times. The first time the store where the oven was purchased came and added some insulation to the wall oven and replaced the fan, but the problem peresisted. The culprit seems to be the self clean cycle. Each failure has occurred after using the self cleaning cycle. The next time you attempt to use the oven, the elements (baking or broiling) refuse to heat. I will NEVER buy another Whirlpool product, or any product of a Whirlpool subsidiary again.

Electronic oven control became erratic after 6 months' use, now (after less than 1 year's use) not working at all. I see this is a FREQUENT problem on Whirlpool ovens. Product number GW395LEPS00. Fancy schmancy looking thing - all style, no substance, alas. . .

Double wall oven Model RBD245PDS12 digital control board went out. Was told to turn off the power so that I would not have a fire. Many conplaints on line about the same problem. Was told that there was not a recall. No ovens for 4 weeks. Will cost aprox $800 to repair.

I purchased this house after my husband died October 2004. The house was new and on the market since 2003. Last month the lower part of the built-in Whirpool Gold double oven no longer heated up. So I used just the top part of the oven until yesterday, when the top control panel issued error codes E6 (red LED) and F2 (blue LED). I checked the fuse in the master fuse box and the oven fuse is not thrown and the lights in the oven still work.

I've been on the phone from 9:00 am to 10:15 this morning (mainly on hold) trying to report the problem to Whirlpool. The answering service was located in Texas and the woman was truly trying her best. I received the name of a "local" service, which is not local to me for I'm 18 miles from town in Tomales, CA. The earliest time for an appointment is next Wednesday. I'm retired from the computer industry and using my background in computer circuitry I'm of the opinion that the control panel was designed to fail when the guarantee period expired (within a month of expiration.) It's easy to insert a clock on a motherboard.

Whirpool Gas Range control panel/computer is junk !!! The problem is that if you use the self cleaning buton the oven then throws a fit. The control panel will stop working and you will have to go and order another one from the company at over $ 200.00. There should be a major recall on this oven as many people have had this problem as well. The only thing I can say is that I will not fix this. There will be another oven here for less money and I know that it will not be built by Whirlpool.

A year later the same error message indicated the timer had once again failed. On each of the failure occasions I contacted Whirlpool to ask them if this was a recurring problem with this stove model and they denied there was.

At this point I am fairly certain that there is a problem in the wiring with this stove that is causing the timer to fail but do not have the resources or the ability to find that problem. Once again when I contacted Whirlpool they stated there was nothing they could do. At this point I feel I must cut my losses and purchase a new stove of a different manufacturer. I would like to advise anyone else considering a Whirlpool product to avoid at the very least Whirlpool Ranges.

Our Whirlpool gas range (model number SF114PXSQ0) began beeping and displaying an "F5" error code for no apparent reason. When the panel is reset, the error code returns within 5 minutes. This range is only 2, or 3 years old and it has been used less than 20 times. Behind the control panel, on the back side of the printed circuit board, I noticed that the connecting pins of the processor are covered with corrosion.

It seems to me that the corrosion on the board is the result of a manufacturing defect. - Circuit board corrosion is caused by a combination of ionic contamination and moisture in the presence of an applied voltage. Under these conditions, an electrochemical process forms dendrites, which then short circuit components on the board. Although the presence of moisture and voltage is unavoidable in this application, ionic contamination of circuit boards is typically the result of improper cleaning and/or handling by its manufacturer.

The cost of a new control board is $177.85. However, I am very hesitant about buying (another) one of these boards for several reasons: 1)Appliance repair web sites as well as consumeraffairs.com are flooded with complaints involving faulty control boards in Whirlpool appliances. (according to Whirlpool these are only "occasionally failures") 2)Many of the complaints state that they have had to replace their faulty control boards two or more times before eventually giving up and buying a new appliance. 3)Whirlpool denies that there are any problems with their products.

We purchased a Whirlpool oven in 2006. This year, the gas valve went out, making the oven useless. We had if fixed to the tune of about $190, however, a 3 year old product should not go bad!

I purchased a Maytag gas range approx 6 years ago. A few months ago I began smelling gas as the high output burner was lit. I smelt it a few times and I stopped using that burner. I used the other 3 burners. So after a few months not using that burner, I decided to try in. I lit it and put some water to boil, I went to the bathroom and back in about 5 minutes, my house was smelt of natural gas. I immediately turned off the stove and opened all the windows for the house to air out of the gas smelt. I tried another I saw flames coming from under the seal of one of the burners. I immediately turned that one off.

I phoned the gas company to check out the unit. They came and determined the unit is not safe to use.

I contact Sears; they said the unit is not under any warranty. I contact the Customer service for Maytag, which is Whirlpool. I contacted Eva 866-. She arranged for WinServ tech to check out the Range. The Tech came and inspected the unit. He determined three of the burners were burnt out and corroded. There were corroded holes in the burners which were allowing gas to escape. Which I think this is clearly an inferior product which was used in producing such a product with could be catastrophic.

Eva has agreed to repair the product, however, after I waited two weeks, which is the timeframe I was told by WinServ - it would take to get the part. I phone WinServ around the 10th day to check on the schedule for the service - I was informed that Whirlpool is not going to pay for the repair. I was very upset by such news to hear that a large company who made a defective product cannot repair the unit.

I had to spend $1500 for a new range. I could not cook for three weeks. I waited for two weeks before I was told Whirlpool will not repair the unit. I waited another week to resarch another and ordered a new unit.

I bought my range 01/21/08, so I've only had it for 14 months... The back digital panel has exploded...The Large front eye quit working...Then the stove stopped working...So if your gonna buy from Whril Pool make sure you purchase the EXTENDED WARRANTY PLAN... because you're gonna need it. So now my stove works when it wsnts to... And when it does work i'm scared to death to use it...But they can't replace my stove for these reasons... I payed 578.00... They keep paying someone to come fix it... Wheres the Logic.

I bought my range 01/21/08, so I've only had it for 14 months... The back digital panel has exploded...The Large front eye quit working...Then the stove stopped working...So if your gonna buy from Whril Pool make sure you purchase the EXTENDED WARRANTY PLAN... because you're gonna need it. So now my stove works when it wsnts to... And when it does work i'm scared to death to use it...But they can't replace my stove for these reasons... I payed 578.00... They keep paying someone to come fix it... Wheres the Logic.

When we built our new home we purchased a new Whirlpool convection double oven RBS307PD this was 1998. In Dec 1999 the oven went into self cleaning mode while we were made Holiday treats. The only way to stop it was to turn off the breakers. After some trying Whirlpool finally did the repairs and all I paid was for a service call. Then in Dec 2008 the oven shows a code of E2 F2 E2. I have gone to an appliance parts business only to find out the control boards are no longer available and there are no substitutes. After only ten years my expensive ovens must be replaced and there is no way to repair them. I'll never my Whirlpool again.

I am so upset that there is that big of a gap, a 1" gap to be exact. which is way to much even for people who don not have children. I knew it was there when we bought the stove but never would have guessed it could or would get that hot!! In my opinion the insulation through out the entire stove is very inadequate, the entire stove gets way hotter than any stove I have ever been around. A recall should be in order!

My Son was badly burnt on his hand I have pics of his hand and would be more than happy to email them to anyone.

We bought a whirlpool gas range 3 years ago. Now the oven will not light. The rep at whirlpool was of no use. My email to the company came back with a 50% discount on the part after I pay a service call. The I still have to pay for labor. I am ready to contact my attorney general about the company

We purchased a Whirlpool Gold electric range Model GFE461LVQ0, Serial RW4210943 In Dec. 2008. It is certainly a poor design with 2 large front burners and small ones that are difficult to reach when having big kettles on to cook. We started with having problems with the way it baked and the fact you couldn't push in the timer to get more than seconds at a time.The first repairman broke the timer loose and said I should expect a longer heating time and to allow about 10 minutes after the temperature showed the temp to be where I had set it.

Then, the first time I ran the oven cleaner it leaked smoke out the vent and turned to top oven plate a burned brown which I could not remove and the oven glass door leaked smoke between the layers made brown stripes on the glass and turned the glass a greenish color. The repairman relaced the door gasket, replaced the glass in the oven door and replaced the door trim. The fan hits something and makes a terrible noise and now the repairman is ordering a new fan housing. All this happening before even one year. WHAT A PIECE OF JUNK

Fortunately, we have a service contract with Home Tech and they are the store where we purchased it.

Oven door locked with food cooking inside, had to shut off breaker to get it to go off or would have burnt down our house. Whirlpool sent local repairman (Deegans Appliance) to repair twice now to no effect. Stated parts to repair were backordered for two months now.

Danger of oven fire burning house down. No oven for Thanksgiving, Christmas or Easter.

Purchaced whirlpool smooth top range. After set up we went out of town for a week. Upon returning we ate out a couple days than we cooked on range. When cleaning the surface we found a deep scratch on the cook top. We called Lowe's about the scratch and were told to contact whirlpool, which we did. Waited two weeks for them to make service call. Service person than were told us to contact Lowe's about the problem. Area manager than told us if we would have brought it back the first day they would have replaced it. Please note we followed everything they told us to do and now after seven weeks refuse to repair or replace

deep scratch on cooking surface. It had to come out of the box like that, but we did not look to see at that time.

I filed a complaint about my gas range leaking carbon monoxide into my house.after it was repaired(we will not go into that experience) it still leaked carbon monoxide. I contacted whirlpool and they immediatly decided to just replace the entire stove due to safety issues.I feel better knowing I will have a safe working stove. I hope.

We purchased brand new Whirlpool appliances in June of 2006 to be delivered in July as we were purchasing a home. (refrigerator, microwave, dishwasher, and range) I think we spent in the range of $5,000.00 for all of them. The range/oven is a 30 in slide in gas range model #GW395LEPS02and had a one year manufacturer's warranty. The oven overheated burning the food that was cooking in the oven and causing the house to be filled with smoke. I had a repairman come out to correct the problem. The oven worked again for a little over a year after that and now (out of warranty) the oven will not light. I had a repairman come out to tell me that the module sensor needed to be replaced. This did not correct the problem and the oven will still not light.

I have contacted Whirlpool on two seperate occasions to discuss this issue with them with little assistance. As a matter of fact the second time I spoke with their customer service rep. she just sat silent on the phone after I finished speaking. I would have to say hello several times to make sure she was still there since she made no comment after speaking myself. The only thing she did say was that she was sorry and that she understood. She offered me a 10% family discount to purchase another oven.

I asked to speak with her manager and she said that she was sorry as well and that the oven shouldn't have broke after only 2 1/2 years two different times but that there wasn't anything they could do and that just happens sometimes and she is sorry She offered me the 10% discount as well to purchase another stove and said that Whirlpool stands behind their products. I asked her if I corrected the problem with the oven that I have now and it broke again in a short amount of time were they going to stand behind their product and she said that she couldn't guarantee anything?

Not really sure what to do but don't think I will be purchasing another Whirlpool appliance again. It is very unfortunate that consumers are having this much trouble with the same parts for this oven and Whirlpool isn't willing to recall the item.

Hsve had a Whirlpool Accubake supercapacity 465 gas range since 2002. Came with the house we bought and lost power 2 years ago and we fixed it now it needs a new control panel. I was reading this website and was amazed at how many people are having the same problem.

Will have to buy a new stove or get the contol panael replaced.

Our 4 month old gas range leaked carbon monoxide poisoning into our house.Fire dept said it could have killed our entire family if we did not have detectors throughout our house. Whirlpool fixing it for free because its still under manufaturer warrenty.They THINK its the heating element and a valve Have had the parts delivered and was told that they could not accomidate us and help get service sooner to accomadate our scheldue so we have to wait 12 days to have it repaired due to our work scheldues and hope this doesnt happen again. The entire stove shouldve been replaced or us given a refund so we could buy a stove that wouldnt possibly kill us.

poisonous carbon monoxide gas

Whirpool called us today and as a Good Will gesture they will send us the parts to fix our oven. Since the parts retail for just under $200, it will probably be a $75 write-off for them. (Will the parts they send me be defective also?) Anyway, we would have to pay the service call/repair charges which are estimated to be about $200. So, now I would have about $750 in a stove that should have had a recall on the defective parts in the beginning.

When my husband said we have finally ordered a new stove since we did not hear from them and asked if they would just send us a check for the parts so we could apply that money to the new stove (I know that was ridiculous but what did we have to lose at this point?!), he was told if we had purchased a Whirlpool or Maytag that they might have been able to do something for us. Let me see.....problems with the brand so we buy another one of the same brand????? Anyway, I said I would update if I heard from them so this is the update.

I guess I should feel fortunate with my Whirlpool Accubake System double oven. I have had it for over 9 years, and only this week have I had the 1st problem - but it is the same problem that everyone else seems to be experiencing, i.e. after cleaning the top portion, the oven has lost all its power and I cannot unlock the door. I'm waiting for the repairman now - we shall see!

I haven't been able to cook dinner for my family for a week. The problem is definitely putting us out.

I bought my Whirlpool Electric Range W10162204A from Lowes in Lewes DE. When I received the range I have to have the top replaced because it was spotted and then I had to have the bottom door repaired because it was crooked. I call the repair man because the Oven Vent was discoloring the top of the stove, he said Oh, just clean it with a little soft scrub. It work once and now my Warranty is up as of 1/17/09 and the discoloration does not come off any longer I called the repair man again and he said there was nothing he could do about it. I'm so unhappy. I don't even want to use my broiler or oven any longer. Help me`

Well, this would have been the last stove I would have ever had to purchase. My husband and I are retired and needless to say we will never afford another. So the damage is done, the stove is ugly and getting uglier

My oven was just outside of warranty and the control panel stopped working. I paid $983 for a stove that was considered top of the line and not even 2 years go by and a vital piece of the range stopped working. It is now going to cost me almost $700 to get the oven working properly again. When I spoke to Whirlpool they insisted that there was nothing they could do even though I was just outside warranty. When I noticed that there were many other people experiencing similar problems with Whirlpool appliances I decided to contact your organization for assistance. Please if there is anything you can do for me it would be greatly appreciated.

700$ in repairs for an oven that cost $983 initially....not even 2 years later. No oven for two weeks when you have two kids can prove to be challenging and expensive.

I bought a whirlpool double oven,model#RBD245PDT14,and the control panel went out rendering my oven useless. After inquiring what the code(E6-F2)that flashed up meant,I ordered a part that the supplier recommended but it did not solve the problem(part in excess of $200.00) now they recommend another part that costs about the same but it is factory backordered ,which leads me to believe it is a common default in the design itself.Went on the internet and found that countless people are experiecing the same problem nationwide.If they manufactured a faulty appliance and sold it to the consumer,Whirlpool should recall or pay to have it fixed.

Recommended part cost over $200.00,(didn't solve the problem)next part cost almost that much!

The house we bought had the Whirlpool Accubake self-cleaning oven. The home was expensive and the appliances appeared to be good quality. The first time I used the self cleaning feature, the entire oven's electrical ability had died. We called a reapirman and he said that this happens sometimes, but he put in new whirlpool parts and the oven worked again. The next time I used the selfcleaning oven, last night, the same thing happened. I am very disappointed that this situation occurred again. At $150.00 a pop, I might be better off buying a new appliance. I believed Whirlpool made quality appliances, but if this is symptomatic of other peoples issues, I wont be buying another one!

I have another repairman coming out tomorrow to fix the oven, again.

We purchased a Whirlpool Double Oven model GBD307PDS09 for our new home in 2004. After using the self cleaning feature one time, the control panel went on the fritz, sometimes working sometimes not. Called Whirlpool, Yep out of warranty... Sorry to hear about that but it happens. UGH! There are several older model ovens (different manufacturer) in my family that have been dependable and are still working to this day, well over 20 years later! The idea that these ovens need maintenance parts on a regular basis is absolutely stupid! This new oven has an obvious defect in design and WHIRLPOOL could care less. On top of that they seem to hope the problem will go away if they deny it exists and they hope we will believe it too! Looking at all the complaints all with the same exact problem tells me otherwise. The integrity (or lack of) in this company makes me sick!

Besides me being out about $400 to fix the problem every 5 years, the true consequence is that I will NEVER buy ANY Whirlpool product again and I will do my best to warn everyone I know about this particular issue and how Whirlpool has no warranty, no customer service and absolutely no integrity.

In 2005 I built my home and bought a Whirlpool gas stove from Lowes. Last year the touch pad stopped working. I called Whirlpool and the told me who to call to get it fixed. The company sent a repairman out and charged me $65 to tell me the keypad was stuck and would have the order another. It is now 9 months later and if I hadn't call them I wouldn't have heard a word and was only told that the part was backordered. Where do you go from here, to use my oven I have to cut the breaker off to get the oven to go out.

I have, well had, a whirlpool oven with a thirty inch glass cook top. (MODEL #: RF364PXKQ1 Serial#:RP1523865) When I was cooking the scrambled eggs on February 28, 2009, I placed the lid of my pan on the glass cook top. When it was over the cook top, suddenly the cook top shattered and was totally destroyed. Shards of glass were everywhere. The cook top had no caution sign, saying, Do not to place any lid hot or cold, to alert the costumer. It is a safety issue that needs attention before somebody gets injured.

Fortunately when that happened, nobody was near enough to be harmed by the cook top. The safety team sent us a professional technician to check the stove, but he could not help at all. The amount it would have cost to have it replaced is more than it is to buy a whole new stove! The problem was not solved, and I now have to buy a new one. We own a whirlpool refrigerator and dishwasher, but now since this happened to my cook top; I am afraid to trust anymore of whirlpool's appliances.

Purchased a large upright double oven 9yrs ago. For the last 5 yrs we have delt with the latches that close the doors failing. These latches have now been replaced 5 times per oven. The local dealer FRANKS APPLIANCE has been great and has done everything they can to rectify this situation. Whirlpool customer service has been worse than worthless, they have been rude. They have determined that the problem is the back of the door bracket. They have promised for months to send the correct part and continually send the wrong part. Now after months they say they are not sure that is the problem. This according to the repair dept is a recurrent problem, probably should have been recalled and has been redesigned in the models produced after mine.

doors constantly hang open and opens require duct tape to funtion properly or replacement of the hinges at least yearly

I bought my home in 2006. In July 2007 I bought a Whirlpool gas range GW395LEP503. I have continuously have issues with it. Now I have been without a working oven for 3 1/2 wks. the repairmen said there are no longer parts available for said stove. Now after several calls they are finally agreeing to replace it. The oven turns on when it wants to, and now not at all. They state that the oven panel is not repairable.

I originally purchased a whirlpool gas range from a local retailer, in September of 2005. following this summer(2008), the oven failed completely, and it was diagnosed as a membrane switch, which was necessary to order..I was informed that this part was backordered, with no known date of delivery. after 3 weeks, i was informed that it would be mid February, before it would be available. I contacted Whirlpool as advised by the local service company, and was informed that this part was not in North America. They then informed me that Sears Canada, had the last remaining stock of this part. I placed a call with Sears, and was told they were sold out, with an expected refill date of March, but that was uncertain, as an order had not been placed.

I called back to Whirpool, and was told that since the part was on backorder, and since the part was not in North America, there was nothing anyone could do.(at this point, we had been without an oven for 3 months). I asked that Whirlpool take steps to replace my range, with a new one. they finally agreed, and a prorated version was ordered. At this point in the process, I had not rec'd a call from them, to verify that payment information was in place, so I took the initiative and was told during my call, that they were not authorized to provide a confirmation number. When i called back during normal business hours, it was finally revealed that they still required payment information, so I kindly provided it(5 months).

at the beginning of February, more calls were placed, and the order was eventually finalized, and was told an expected date of delivery would be 7-10 business days.(I informed the lady on the phone, that we had been without an oven since late Aug/ early Sept. at which point she informed me that she would do what she could to expidite this order). I thought that we would see the range soon...todays date is February 24th, and I still have not seen my range. I have paid for it, but it seems Whirpool, does not have all the necessary information to track my stove (multi national company, and they can't track an order?).

yes, it is still within the 7-10 business days since order was confirmed, but I am expected to jump through hoops, to get the range i have ALREADY PAID in full for. BAsed on the situation, I would expect Whirlpool to take any necessary steps, to 1), ensure they were aware at all times of the status of my order..2)the simple fact that one of their customers had no oven, should have encouraged them to take steps, without my prodding, to make sure I rec'd my range in a timely fashion, and i was kept in the loop regarding delivery status...they completely failed in this regard

we have been without a range, with a working oven for over 6 months, and unable to cook proper meals. I want some compensation from Whirlpool for this. why? they are a multinational, multi million dollar company, that failed in customer service,in regards to making appliance parts available to their customers. if parts were backordered, then they surely were aware of an upcoming issue with this range, and took no steps to ensure that customers could continue to have quality service.

I built a new house in 1999, upgraded my appliances 2 upgrades ( only offered Whirlpool), my double oven stopped working after everytime I used the self cleaning function. 3 times in the first year. Repairmen sent out, the replaced the computer module. It took a week to get repairman out another 2 to 5 weeks to get the parts and then it would go out again as soon as you tried to self-clean. After the repairmen said it was a lemon and the problem was never solved, when the warranty was up, they refused to repair or replace.

My dishwasher's heating element quit working shortly after the one year warranty ran out again, no help in getting it fixed. The whirlpool microwave oven's seal on the door broke and again they would not replace. Whirlpools appliances are crap and the warranty's are basically useless. My previous appliances in my old home lasted over 15 years each with no problems. Obviously, Whirlpool is now making substandard products but charging the same amount. I will never buy another Whirlpool, Maytag or anything associated with this company's product lines.

WARNING. I never would have purchased a Whirlpool Glass Cooktop if I had known this. Our Whirlpool glass cook top exploded sending shards of glass across our kitchen nearly hitting our children. I called Whirlpool and they sent a technician to view the damage and the technician agreed that the glass terribly fragmented. What concerns me with Whirlpool is the lack of acknowledgement and the nonchalance attitude of the severe safety issue.

In addition, I am dismayed at their lack of responsibility for the catastrophic failure of this piece of equipment. Their reply was, Well glass will explode if it has a fissure and becomes heated. There was no warning anywhere in the instruction manual regarding this possibility! They said they considered it an assumed risk and that I should have realized this could be an issue. (I must have missed that class in physics.) If I had even the remotest idea that this could have occurred in my home I never would have purchased the product! Warning to those that follow!

The cooktop was totally destoyed and we had to purchase a new cooktop.

The doors to my stove and the drawer below have rusted on the metal at the bottom. I have a whirlpool super capacity 465 stove. Also the control panel is cracking.

Purchased a Whirlpool range with a black ceramic top. The black ceramic top is fading. Servicemen agreed and replaced, and identical problem occurred. A call was put through to Corporated Headquarters. Reply was as follows; It is cosmetic and let us to believe that we have to live with it and offered us 100$. This is not acceptable. We wish to get another model range or a complete refund.We hope that you can help us with this problem. Thank You!

We have an electric stove purchased from Martin & Harris Appliance in San Rafael in 2006. Model#RBS275PRT00 We called within 6 months for a faulty oven. It became faulty after using the self cleaning function.They replaced a thermostat We have had to call them back three times to replace these thermostats each time after using this function. Each time we have to call them out

On Christmas day while I was putting dinner in the oven, I placed two casserol dishes on the top shelf of the oven and the shelf fell, because the shelf slats were too small, and could not support the casserol's. When the shelf fell, I called one of my dinner guests to help me, and while he was trying to lift up the shelf, he burned his elbow on the oven door. Food was laying on the bottom of the oven, and we had to let the oven cool to clean it, (all of this while my guests had to wait for dinner.)

I called the store manager and he said to come in and pick out another range. When I got there, the manager was very nice, and, very helpful. I showed him the range that I purchased, and when he pushed the rack at the corner, it fell. He was amazed, and said that it is unsafe, and needs to be reported. He checked the other same models and the rack fell on them also. I am not sure of the Model #, but the only number on my receipt is SO244JF2 1054627.

I told the manager that I wanted to order another range, but NOT a WHIRLPOOL. And I hope that Whirlpool fixes the problem, before someone gets seriously injured. My dinner guest still has a scab on his elbow, and I feel terrible about it. And I am sorry that I am the person that had to deal with the problem. I have purchased a Whirlpool washer and drier (Cabrio he) a year ago, and I love them, and have had no problems with them. So when I needed a new range, I chose to purchase a Whirlpool, and I was very unhappy with with my choice.

Purchased a new home with Whirlpool Appliances: Whirlpool Accubake Oven has broken down 3 times---temperature gauge replaced, needs to be replaced again and now the bake, broil, and cleaning buttons do not work. This oven is awful. It should not be broken like this. Please if any of you all have problems contact Whirlpool and issue a formal complaint. They just informed me that once enough have accumulated that they will take action. I am just wondering what will happen when one of the ovens causes a fire. They instantly go to 500 degrees with no notice. I have to constantly monitor and pray that it will not increase in temperature.

Burnt up several pans--I refuse to pay for it to be fixed. I just press the up and down temperature button---using it that way. Until I can purchase a decent oven. It will not be a Whirlpool.

Whirlpool finally replaced the electric control panel on my oven at NO CHARGE! When I was last on this website on 12/16/08 their customer department had repeatedly denied that there was a problem with this part (#8302967) even though this part was failing faster than they could build them (there were over 1,000 on back order at that time). Perhaps they finally decided to treat their customers better or perhaps a class action attorney looked at a $400 repair bill times a 1,000 defective parts and decided it could be worth his time. Another possibility is that if you call Whirlpools number enough times and demand to talk to management you finally get to. Thats what worked for me.

We have a 1.5 year old whirlpool gold 30 slide in range model # GY398LXPQ01. The control panel has been on the fritz for most of the time we have owned the oven and it has gone completely unresponsive now. The only suggestions from Whirlpool were to unplug the oven for a few minutes, then plug it back in and see if it works. Well, that didn't work.

Beyond that, all they tell you is to call a local repairsman to fix it because it is past the one year warranty. This seems to be a tremendous problem with this company. I won't recommend their kitchen appliances (specifically those with a control panel touch pad) to anyone. I have to purchase a new stove after only 1.5 years of use with the Whirlpool Gold.

Bought an electric convection oven/range in 2007 when building our house. Moved in the house in August 2008. The oven quit working - showed an error code and lost commnication. Called Whirlpool and was told a panel on the back needed to be replaced. When the local repairman replaced the panel, the oven still did not work and showed the same error code and lost communication. The repairman called Whirlpool and was told to try replacing the display panel and if that didn't correct it, try replacing the touchpad panel.

The first try to fix part was $140 + $65 service. The next try part is going to be $170 + $65 service and that might not be the problem. I don't know how much the third part might cost. When I called Whirlpool to see why an oven that has been used for less than 2 years is going to cost at least $430 to fix they said they were sorry but that was just too bad since the one year warranty was up.

Whirlpool glass top stove purchased 7/23/04 has been repaired eight times. three times the control panel has gone outso the stove does not work. Four times the glass top has severly burnt due to excess heat in the coils. It is obviously a lemon. Whirlpool says get it fixed or buy a new one.We have been retired for six years and do not cook that often

I purchased a Whirlpool Slide In electric range in Oct. of 2005.(Model#GY398LXPB00) It cost $1268. Jan. 4, 2007 the oven would not work. Of course the range was out of warranty so I contacted a repair service. It cost $250 to replace the touch pad. On Dec.31, 2008 the touch pad once again is not working and needs to be replaced. After reading other people's problems with the faulty touch pad I guess I consider myself lucky that my touch pad lasted almost a year. Repeated attempts to try and get Whirlpool to admit a design flaw and cover the cost of the repair failed. They take no reponsibility for the problem with the range. I too will never again purchase a Whirlpool appliance and will caution my friends and family not to purchase a Whirlpool appliance.

Whirlpool gas range 30in WFG114SVB I have had problems with this stove day one. Broiler handler just falls off does not stay on. Rubber on inside of broiler will not stay on. burners and grates all rusted will not stay clean. Stove lights then just shuts off on it's own. Now I have a gas leak inside of the oven. Nipsco red tag this stove. Can't use Called on 12/23/2008 at 1:30PM. No one available til Friday 12/26/2008. I have a lemon and this stove needs to be replaced. Per extended warranty 3 times same problem Maruszczak needs to submit form to them to request replacement.

Our Whirlpool double oven has experienced the same issues as many others. The control panel failed after the cleaning process. Repairman ordered the part but was told it was out of stock. I called Whirlpool and they told me there were 1147 on back order and the first would start to come in on January 5. If there has been that many that failed it would sure seem that something was defective from the start. In the meantime we will be without an oven for months and then face a repair cost of nearly $700. this is my last Whirlpool appliance.

My gas range that I purchased 4 years ago has never worked properly it does not heat up to proper temp. or just shuts down by itself it is a accubake range. I have had it repaired 4 times the last time the tech. said that it was all brand new except for the housing he said that they should of just gave me a new one this was last year (2007) know I have the same problem (2008) started on Thanksgiving took all day to make a 12LB. turkey tried to cook pork chops for dinner took over 4 hours had to buy fast food for a family of 4 can not afford this. Called company stated that they would only pay for part after I had one of their service companies come to check it out I would have to pay for service call($69.98) and labor($18.25 for every quarter of an hour).

I asked if they could buy it back or help purchase another one since I had repeated problems w/ this all of the same thing they only offered me 20% back on one of their models. I feel that my unit should be replaced at no charge or at least buy back at value. They are no help what so ever it seems like alot of people w/ the accubake system has had the same problem I feel these should be recalled and the consumer should be refunded!!

I have had to buy food from restaurants that I can not afford my husband was out of work for 7 months and had to take a pay cut of $15,000 annually. I can not afford to buy another unit and I can not afford to spend money for fast food!!!

In 2005, I purchased a Whirlpool double oven from Sears. Model #GBD307PDB09, Serial #XR2101045. I remember months ago using the self-cleaning feature and the oven just stopped working. Ever since then, I would get PF and error codes. I would simply restart and it would work. Eventually, the clock began to dim and show error codes, the doors would lock and it would act bizarre and beep. I would cut the power from the fuse box and it would start to work after a day or so.

Now, the oven just does not work. I called Whirlpool and told them I was not happy and that a simple google would show lots of other people have this problem. They stated they were unaware of such a problem, but that if I wanted to buy another Whirlpool product they would give me a 15 percent discount. I was furious. They obviously know about this problem and refuse to do something about it.

This has been frustrating. This oven cost a lot of money as well. I thought I was getting a brand and company that I could trust. This oven has been a disaster.

Whirlpool has 1,037 electric control panels on back order as of today, with 68 on back order at just one parts supplier in Atlanta. Mine has been on back order since before Thanksgiving. They hope their customers will have this repair part for their double ovens early next year Their control panels (part # 8302967) are failing faster than they can make replacements but their Customer NO-SERVICE department says there is no defect or problem! I will never again buy anything made by whirlpool.

I am one of many waiting for a control panel for my Wirlpool Gold double oven. When I called to find out about availability, I was told December 31st is the projected date. I want to know how many parts they expect to receive! The list seems long and Whirlpool can't tell me anything! How about their customer NO service?!

I have the Whirlpool Accubake gas oven piece of @$$%. I'm trying right at this moment to finish a meatloaf that I started cooking about 2 hr's ago. I swear it knows when I leave the kitchen because the oven shuts off completely as soon as I leave. I don't know what to do. After reading all the problems I guess I'll cut my losses and frustrations and buy something else.

We bought a Whirlpool Gold, slide-in range, model #GW395LEPS00, The oven has off and on failed, which meant we could never depend on whether it would work or not. Now it has failed hard and the repair man says that Whirlpool has no parts to repair it with and won't until the beginning of 2009, if then. This means the entire holiday season we will be without a useable range. This is utterly unacceptable. This range was barely used and has been unreliable from the beginning. Whirlpool should be handed a class action suit for selling such shoddy products and then not even having the decency to provide us the parts to repair this junk.

This has completely ruined our Thanksgiving and Christmas holidays. Not to mention the expense of having to repair an appliance that is already known to be unreliable and the repaired part will probably be just as shoddy.

I bought over two years a black 30 gas stove and oven with the two large grills on top. The oven, when new, worked willy-nilly at best, but over the past six months, doesn't work period. Before, the lousy touch screen would not turn on when I'd go to bake. I'd have to unplug it and get the PF (power failure) code and would hit the start and hold to no avail. This Whirlpool Gold Accubake is a piece of crap and it wasn't cheap either. Any help from anyone would be appreciated.

No damage, one just cannot use the oven, that's all.

Purchased a brand new Kitchenaid / Whirlpool gas range in 2004. Needed a replacement part (#9751887) and was told that it is no longer being made...and that my 4 year old range must be replaced. Not sure if this is legal but I would expect my $1000+ range to have better support in terms of part replacements

$1000 - $1500 for new range.

This is a copy of a letter I sent to their Canadian and American operations with no response. I recently purchased one of your top of the line stoves from Peterborough Appliances. Still under warranty! Model# Jer8885qcb. It quit on me Thanksgiving and I have been with out a stove (most of the functions) since. I have a family of 8!

I placed the call to the dealer I purchased the stove from on October 14. It took them 2 weeks to come to my house as they were waiting for a part. The tech guy was upset when he got here to find the part was not correct. The part needed was the key pad control back, (a clock assembly was sent.) I waited patiently for 2 more weeks only to find out the dealer could not find a part #. They gave me the phone # for Whirlpool so I could follow up myself.

I called several times (f4 times) and sure enough NO part # available. One rep (who was quite friendly) kept me on hold on and off for about 20 min, did come up with a part # that but it was not correct. (it was the clock assembly again) Two other times..I was told by your parts dept. that they would investigate with your engineers and get back to me and they didn't. (Once was Nov 7th from a rep named Ha, and again on Nov 13 from a rep named Bill) NO FOLLOW-UP.

I called again today and spoke to Estelle and did get a part # only to find out it will be 3-4 weeks for delivery!! I passed on this info to the dealer who tells me that it will be a month before I will be back in operation. And that's if everything goes as planned. This is totally not acceptable and I would like to know what can be done about this now!! In m opinion, my stove should be replaced. Please reply at you earliest convenience.

I cancelled that order and started calling around. Whirlpool, Sears, and 2 other nationwide parts supply warehouses all told me the same thing and all commented on how there were 'many of them on backorder'. This tells me that there's a number of people experiencing the same part failure.

I call Whirlpool back and inquire if there's been a recall. No. No intentions of a recall, the agent claimed only the government issued recalls. This is simply not true. A manufacturer can voluntarily recall an item if the part or product proves defective. After much discussion, the young man at Whirlpool basically stonewalled and would not give me any further numbers.

I began googling, and found a variety of complaints with about the same issue - control panel. One person even had a Whirlpool rep slip up and tell them that (in September of this year) there was a major problem with the control panel parts and they weren't going to rebuild them until the problem had been addressed. That poor soul has been w/o an oven since September!! After reading all the other problems with the control panels and such from this site, I'm becoming convinced that Whirlpool and other manufacturers are 1) having serious quality issues with the reported single parts manufacturer that supplies all of them. 2) won't stand behind their product.

I am out my oven for Thanksgiving, Daughter's wedding rehersal dinner at my home, have to bake my daughter's wedding cake, and Christmas baking/dinner. This oven is $2700 new.

I purchased a number of appliances for a new home in December of 2007. Most of these were Whirlpool including a built in convection oven. I cook a lot so the oven is an important and well used appliance in my household. The first time I cleaned it it quit. I had it repaired. This has happened four times. Each time I have been without an oven for sometimes as much as three weeks. No one seems to care at Whirlpool The place I bought it from can't seem to get a response.

Once again I am without an oven during the beginning of the holiday season and the birthday dinner tomorrow night will be without an oven. It is one of the most frustrating experiences of my consumer life. I have a lemon of an oven and no extra money to buy a new one. They need to replace this oven. I want to cry at the frustration. My friends are going to buy a range in the next few days. I have told them not to purchase Whirlpool and I will make sure everyone in my circle knows how little the company cares about how their products are perceived by the consumer.

I actually use my appliances to cook. There apparentl is no expectation that the appliances will actually work.

In December 2005, we purchased an electric range for $1,200. Around November of 2007(less than 2 years!!) the oven quit working. I called whirlpool and they said it was out of warranty. They offered to give me a 3 month warranty on replacement parts if I had one of their repairmen fix it. I did not have the money, so we went without a stove for a year.

Now I am trying to get it fixed and it is going to cost me $200 for the electronic control panel plus another $200 for a kit that has the touch pad that has also gone out on it. There is no sense in hardworking people to pay $1200 for what we think is a good oven, only to see it fall apart in less than two years. Whirlpool needs to make better products and I feel like I got ripped off and only have juvk to show for it. This really upsets me to read that the same thing has happened to other people with their stoves. It is a shame!

The repairman is still waiting on the part. It looks like I will be paying $400 for parts and I don't know about labor yet.

I purchased a Whirlpool Gold slide in Electric Range with the Accubake system as an upgrade to the standard range that came with my new home purchase in 2004 years. Last August/2007 I had to have a service technician come out to evaluate why the oven would not work and he indicated that the touch screen had gone out and that it was no longer under warranty. I had it replaced at a cost of $350. It worked up until August of this year/2008 only to go out again.

I contacted Whirlpool to complain and wondered if, since they sent this service technician to my home initially if they would at least assist in paying the repairman or either the part replacement since this was the second occurence in less than a year on a super expensive oven of which I had to pay the for the first repairs. I recieved nothing but complete indifference from them.

I just wanted everyone to know the consequences of purchasing an middle-upper scale range from Whirlpool. Never again will they recieve my hard earned cash for any appliance they sell.

I had always gave them high regards to customer satisfaction and reliability ratings. I follow Consumer Reports and thought for sure they would recommend only the better manufacters out there. They seem to have gotten this one wrong.

I purchased a new set of kitchen appliances. When the stove arrived it was dented on one side and both side front panels were misplaced and crocked. The stove does not work. It starts to head up and then stops showing a warming draw sensor error. The warming draw is not being even turned on but that's what the error says. There is also hot air that is being blown out by the stove causing the room to heat up from the stove. This is the condition the stove arrived at my home as New?????? I have contacted Whirlpool regarding my new stove. I am asking them for a new stove which is what I purchased. I do not believe a stove should be sold as new when it comes dented and damaged and not in working order. Whirlpool (who sells kitchen aide which is what my stove is) wants to repair the stove and fix the side panels. They are offering me $150 in 3 or 4 weeks. I want a new stove. That's what I paid for. Can you help?

I have been without a working stove for 1 1/2 weeks trying to get a new stove. Whirlpool has not returned my phone calls today. Do they have responsiblity other than their warranty service? The stove was never able to warm up to 350? It was to warm to 350 degrees for thirty minutes before I used it for the first time.

Purchased a Whirlpool Accubake range GW395LEPQ00. When baking oven switches from bake to broil. Had part replaced that gauges temperature twice, replaced touch panel and motherboard. Oven still goes from 325 to 575 degrees setting off my smoke detectors. I have had three repair men out to fix the oven and the last one told me that there is nothing left to replace. I am afraid this range is going to burn down my home. Range makes clicking sound like it is trying to ignite but sometimes you open the door and it's cold inside. I have to use a thermometer just to bake anything in this oven. I shouldn't have to sit and watch through the window just to make sure it doesn't start on fire. I have received not response from Whirlpool.

This range has ruined a wedding cake and other numerous items. Fire hazzard. Numerous complaints regarding same oven.

I purchased a glass top stove at Sears in Burlington, NJ. In April of this year I noticed that when the oven was in use, steam or smoke was coming from the vent leaving a big burnt permanent stain on the control panael as well as an oily liquid on the stove stop. ( pictures available) Told Whirlpool that this was a safety Issue because if one of the burners had been on it could of caught fire. There are permanent discolorations on the glass top stove which according to the 2-5 year warranty, should not occur. Whirlpool guarantees no discolorations on the glass top.

Warranty states that it will be repalaced if this happens. Company has refused to honor the warranty. have since found out that there have been problems with this model Whirlpool Microwave also is problematic. After two years the door started to get cracks in it. the door handle broke off due to the cracks in the the door.

A permanent big burnt stain on the control panel of the stove as well as liquid and oil on the glasstop stove when oven is in use. Unable to use oven and stove top at the same time for fear of burner catching fire due to oil coming from the vent.

Saturady 11-01-08 my mother put on chicken broth to fix dinner and her stove, Whirlpool Model # RF365PXMW---1, Serial # RS3737115, literally melted the bottom of the pan, totally soldering it to the burner. When the fire was put out, luckily no one was seriously hurt, we lifted the pan and there was no bottom at all. The stove is less than or right at 3 years old.

We assumed, as these are major items, that they are built to last, however, we were told there is no warranty so we are left with a mess, no stove and damages to the home and the cost to fix and replace it all. It makes me sick, considering the way the economy is. There is just not enough attention to quality for these companies. Just a profit margin. And they to add insult to injury, they are not held accountable for faulty products.

It is just sad, as an individual, we would certianly be held responsible if it had been us to cause such havoc to another person.

There was the stove of course, the hood, the cabinets above, the sink where the pan was put to try to get it out of the way. Smoke and fire damage, minor, to the ceiling. My mother and brother went to the hosp. for smoke inhalation. Re: ambulance, fire comapny, 1st responders all came. the clean up, which was through out the house from the fire extingisher.

I bought a Whirlpool gas oven/range (2004) model SF369 & had tech here 3 times for different iginiting problems. Main problem is intermittent igniting; Gas just pours out & no flame. I've called Whirlpool at least 6 times. It is so discouraging preparing family dinners & the oven won't light! Another problem I had is the oven would just turn off in the middle of baking something. The newest issue is the oven won't relight after it is warm.

The tech was just here in October 08. The tech contacted Whirlpool & they can't guarantee what is wrong but want me to buy replacement parts that cost $300 plus the cost of labor. Parts include Igniter, DSI Board & Clock assembly due to flickering. The oven is still fairly new. One would expect it to last at least 5 years. I've already spent over $200 in service calls on a new oven. There has been ongoing problems since I bought it. Whirlpool CS only offered 20% off a new oven or 50% off parts- non refundable even though they can't guarantee the problem. I recently sent a letter to the CEO requesting replacement oven or replacemnt parts free of charge & labor. I am scared to use the oven, gas fumes pour out!

Built-in Whirlpool oven, Model #RBS275, Installed 11-7-03 Cost $859.72 inc. tax. Basic oven, self-cleaning feature. Self-cleaned approx 4x in first year and a half. Self-cleaning is automatically set at 3 hrs. 30 min., but can be lowered to 2 hrs. 30 min. or raised to 4 hrs. 30 min. Oven was self-cleaned 12-20-04--set time 3 hrs. 30 min. Wouldn't heat Xmas Eve 12-24-04. Called electrician and wiring was fine. Appliance repairman came, diagnosis: it had overheated during cleaning and needed new magnetron (thermofuse). New one found in back of oven, it was repaired 1-2-05 so only labor and service charge, $79.

1-7-06 cleaned oven again, set time 2 hrs. 30 min.; that evening oven wouldn't heat again. New magnetron ordered and installed 2-23-06. Oven worked but new blower was needed. It came 3-7-08 but was wrong size. New blower ordered, installed 3-29 and also installed new control panel which workmen had damaged accidentally when they'd removed oven 3-7-06. Charge: $172.35. No charge for control panel.
Wrote Whirlpool re this, received phone call saying nothing could be done as warranty had expired. All satisfactory for two years.

1-5-08 cleaned oven again. Set time 3 hrs., 30 min. Again oven went out. Also control panel. All replaced 1-22-08. Cost $355.04 Again I wrote Whirlpool and again same response: no warranty. 9-23-08, cleaned oven. Set time 2 hrs. 30 min. Tried to heat oven two days later, again no heat. FOUR times since purchase we've had this same problem in oven less than 5 years old. Total we've spent: $666.39. Phoned Whirlpool last week and Supervisor I'd asked for in Customer Service Dept. finally offered me 30% credit toward new Whirlpool oven. This oven we have now is a lemon and 30% is not acceptable, in our opinion.

Hours and days of being inconvenienced by not having an oven. We don't use oven a lot, we're each now 84 yrs. old. Oven doesn't get very dirty. I have documentations and bills re the above. Thank you.

Purchased a Whirlpool Gold Accubake gas range. After a few weeks the oven would not light. Repair replaced control panel. Then the oven began to overheat and would not shut off. I had to pull unit out to reach gas valve. I called Whirlpool and complained this was a fire hazard and they agreed to replace the range with a new one.

New one came and guess what? After a few weeks it too began to overheat. Control panel was replaced but oven continues to act eratically and never keeps correct temperature. Whirlpool offered to repair but I requested a refund because I do not trust this unit in my home. They refused. I also filed a complaint with the U.S. Product Safety Commission with no result.

I had purchased a Whirlpool Oven and Microwave/Hood combo when I purchased our home. The original cooking equipment was bad, and we purchased this equipment as soon as we moved in. This was in 2005, February. Since then the oven control had broke twice. Once the company had covered the parts and labor, but with in 10 months it failed. Then the part was not covered under warranty. I had to pay $150 with shipping and tax to fix it.

Soon after that the microwave went dead. I have not fixed this yet, but now both items are useless. We paid over 1200 dollars for new cooking appliances, close to 200 dollars in repairs, and they are not even three yrs old and now I am looking to replace them again. The Model #'s are:
Oven GY398LXPT00 Serial XS1110404

Microwave MH3185XPT Serial TR R4412075

Now I am looking to replace these appliances. We cannot cook food for ourselves or the children. This is a cost burden that should not happen. We purchased these pieces for a high cost, now have to shell out money we can not afford.

I baught a Whirlpool gas range model no.GS563LXSB in August of 2006. After about four months of use the range started locking out for no reason even when it was not being used. I finally got Whirlpool to replace the main control board as the warranty was still in effect. It worked fine for about 6 months and then it started locking out again. When you bake something the oven shuts down without notice and if you're not watching it you don't know how long it's been off.

We have had the new control board less than 1 year and now it looks like I neen a new one again. This is unacceptable.

We purchased our cook top stove in Feb 2005 and have had nothing but problems with it since we purchased it. The very first time I ran my self cleaning oven, the ceramic cook top cracked, [they] replaced it, I didn't use my self cleaning oven again for 2 years because I was afraid it would crack again, but I had no choice when my daughter spilled something in the bottom of the oven, but it didn't crack I was so happy, but 2 days later when I used my oven to bake a pie crusts, I check on the crust by opening the door and when I closed it lightly, there was pop and the top had cracked again.

When my husband called because the first time it cracked the lady at the customer service said it has a 5 year warranty on it not to worry if it cracks it will be repaired at no charge, but when he called and mentioned the 5 year warranty, he was told no its only for the parts, not the service call or labor. WE would have to pay for that which would be about $75 or more. My husband told her we don't have $75 to get it repaired she said sorry nothing can be done. My husband is a disabled vet who works full time to support a family of 5 on. I can not believe a company with a reputation like doesn't stand behind what your products or warranty.

This is the second time we have ran our self clean oven and both times, the cook top cracked. So now our stove has gone from a simple hair line crack down the middle to 5 pieces where we have had to cook on it in order to feed our children. There is obviously a flaw in this stove if every time I use the self clean function on the stove it cracks the cook top. [They] should recall these stoves before some one or a child gets seriously injured or killed. Thank you

WE paid almost $400.00 for this stove and they expect us to pay for the labor and repair for a flaw in their range.

I bought Whirlpool gas range model #SF262LXSW in early Nov. of 2006. Since then, it has needed 3 repairs. I never needed one repair on my old 25 year old range.

While under warranty, the oven wouldn't heat up and needed a new gas valve. The repair man told me that very seldom happened and the part would have to be sent for. Because of the wait,I was upset with the company that I bought the range from and they extended my warranty for one year beyond the manufacturer's warranty. Good thing! I had to have the timer fixed because it stopped working correctly and the broiler would light for a minute and shut off for a minute and continued doing this for about 6-8 minutes before it would stay lit. Both repairs were covered under the extended warranty. Now I worry about what's going to go wrong after the warranty is expired in 2 months. While living on a fixed income as a senior, that's a real concern for me.

There were no physical or economic damage, only the future worry.

I purchased all new whirlpool appliances through Lowes, for a kitchen remodel. I had the appliances delivered approx. 1 month after purchase, as I felt this is when we would be ready for install. It actually took 2 months for install. When we put the appliances into place we noticed the front of the stove had a metal strip at the bottom that was made wrong, and protruded. We took pictures and showed Lowes, who gave us the phone # for whirlpool to call.

We call and have never been treated so poorly. We were told that because we purchased the appliances more than 30 days ago we were stuck with them. The rep. said as long as the door opened it was not their problem. If we wanted them to come out and correct the problem we would have to pay. What really made me mad is that we would have to pay for the parts that whirlpool screwed up!

After 15 mins. of heated conversation with the rep. I asked for a number or place to write a complaint. She said there was no one higher up that her. Her word was final. You would think for good will, after I made this major purchase, they would fix what they should have made correct the first time. By doing this they could fix the problem with quality control. When I cut my hand on the corner of the stove, I should have returned it then. Footnote: Lowes has been great in helping to secure a door that is not made so poorly for us.

I have a Whirpool smooth cooktop and oven. One day as it was preheating the oven door self-locked. Nothing would make it open. Repairman cost and replacement part almost $400 for what is a barely used appliance.... but older than the one year warranty - the company expected length of appliance life apparently.

Cost of repair about $400. Plus loss of use of stove as part is not readily available.

I bought a Combination Microwave/Hood Model MH3184XPS-3 in April of 2006. Since then, the grill has popped off twice. The plastic has broken around the screw that is used to attach the grill to the top of the Microwave. The first it was under warranty - no problem. They shipped the part directly to me and gave me the option of installing it myself or having a service technician come out. I opted for the service tech, and watched him install it, very simple.

It now has popped off again, after warranty, and while they will provide me with a part, they won't ship it directly to me and insist that I pay a technician to install it. I suspect the cost of the part will be hidden in the tech's fees. Their customer service is horrible. I will never buy from Whirlpool again, even though they also offered me a 15% discount on future purchases. What is the point if the product keeps falling apart?

Expecting to pay $100 more in service technician fees and lose a day from work. Already spent 1 1/2 hours on the phone with Whirlpool customer service.

We purchased a new house in July of 2005 the appliances were all Kitchen Aid Architect series,including a 30 wall oven. We did not move into the house until December of '05, in December of '06, my wife used the Self Cleaning feature after a busy holiday (this is not the first electric self-cleaning oven we have owned) this was only the second or third cleaning. We went to use the oven and it would not heat (just as I have read about in your column).

We called the store that supplied the appliances sorry, out of warranty the repairman came out, diagnosed the problem bad T.O.D. About 200.00 later, oven was fixed he said the oven got too hot, but the cleaning cycle time and temp. is pre-set so... we have been very hesitant to use the self-clean function. Well...after cleaning the oven only two times since Dec.'06, it did it again.

I called the store again, and asked if they have had any other calls about problems "why no, we have never heard of that'. The repairman came out, we showed him the old repair order and defective part.He checked the part. This is a 130 Degree(C) switch, they (Kitchen Aid) have had so many problems that they are now making the ovens with a 30 degree (C) higher tempurature T.O.D.switch.

We have ordered a bunch of the new switches, but they have been back-ordered for 3 months, I called Wirlpool/Kitchen-Aid,Costumer Service and they assured me that they have no record of any problems what-so-ever. I decided to search the internet for problems... didn't take long. I just got a call, the new part should be in this week.

I purchased a whirlpool stainless steel microwave hood combination from Lowes in 2007 and it has broken for the 3rd time - won't heat up. Whirlpool and Lowes will not replace it - even they know it is a lemon. They just keep sending out a repair person (the repair calls and waiting on parts take close to 1 month) - so I do not have a microwave for 1 month again waiting on the repair person. I do not recommend Whirlpool microwaves because of their lack of quaility and company service.

I called again on 6/26/08 to file complaint regarding my Whirlpool defective microwave door and was told that I would be responsible to pay for the service to have a Whirlpool tech come out and check. The microwave is only three years old and it sould not matter that the defect didn't appear within the warranty period. The plastic is cracking at two different places on the door and not because of misues on my part. I am the only one that uses it. The plastic is defective from type of plastic used or from how the door was assembled. Whirlpool needs to investigate this defect.

I am not using any longer because there was evidence of leakage coming from these cracks. I called and spoke to a rep months ago and mentioned my concern with microwave rays seeping and expected Whirlpool to investigate. She said, there are not harmful microwave rays coming from the cracks and was told that I needed to call for service. I refuse to pay for repair or replacement when this is clearly Whirlpools responsibility.

We purchased a Whirtlpool electric range, model #RF272LXTD3 and when I went to use the self-cleaning oven, it became ingulfed in flames within 15 minutes. Smoke was pouring out of the stove and set all the smoke alarms off in the house, I hit the cancel button twice and the lock released so I could put the fire out.

I recieved a seious burn to my arm while trying to put the flames out and was told by whirlpool that my oven is suppose to catch fire and that in hind sight I will know better next time not to open the oven door. First of all, I should have been able to open the door while it was ingulfed in flames and second of all it should have never caught fire. I realize that there will be some flames during the self-cleaning process, but a fully ingulfed oven and smoke pouring out is not normal and should have never happened.

We now have a oven that we can not use and will have to purchase another one. I will have to see a plastic surgeon about the burn I recieved on my arm.

On Mother's Day, 2008, my son gave me a new Accubake Whirlpool Electric Self Cleaning Range Model RF362LXTT3. Right away, I noticed that the dual burners were much slower than my old 20 year old stove. I timed the speed of the burners using exact parameters for each test. Boiling two quarters of water on the left burner took 27 minutes and boiling two quarts of water on the right burner took 16 minutes. I called Whirlpool and they sent out a repairman. The repairman replaced the elements, and much to my chagrin, the right burner now took 30 minutes to boil 2 quarts of water, but the left burner was improved to 19 minutes.

I called the service rep and he came out again and replaced the right burner again. Still couldn't get it back to the original 16 minutes, but did improve it to 21 minutes. Not really acceptable, but I am getting tired of service calls, so I have settled for the time. Then when I attempted to use the self clean feature on very mild soil the oven did not heat hot enough to burn the soil to a white ash. It just simply baked the soil onto the interior of the oven and no amount of additional cleaning will get the soil off. Whirlpool said i should have personally cleaned the oven before I used the self cleaning feature. In all the years of having self cleaning ovens, I have never had to manually clean an oven before I used the self cleaning feature.

Then this past week end I attempted to bake cupcakes for a birthday party. I used two identical pans, filled with the same batter, and baked on the same oven rack. The cupcakes on the left of the rack did not rise. The cupcakes on the right of the rack rose beautifully. Called Whirlpool again. By now I am very agitated and want my range replaced. Of course, Whirlpool does not replace ovens, they only repair. So they send the service rep out again. He does a test on the temperature of the oven and finds that it continually shuts on and off It was set at 350, turned off at 358, turned on at 310, turned off at 390 turned on at 331, turned off at 399 turned on at 342. The rep asked me what I wanted to do. I said I wanted a new range, so he called Whirlpool and recommended that they replace the range. They told him to have me call Customer Service. When I did, I was again told that they do not replace ranges.

So tomorrow, the service rep comes again. I have now had a total of seven service calls, and tomorrow will make number 8. Each service call requires me to take off work, and wait four hours for the rep to arrive and then whatever time it takes for him to diagnose and/or attempt to fix the problem. I agree with everyone else on this site that I will never purchase anything Whirlpool, Maytag or Kenmore (since they are all part of the same company) again.

The service that Whirlpool offers after the sale is lacking and it cannot be economically feasible for Whirlpool to continue to send out reps to repair defective products so many times. My $800 range has surely by this time cost them more in service calls and parts than the original purchase price. I simply want a new range. Is there a lemon law on appliances? If not, there really should be.

After using the self cleaning function in my oven Model # RBS275pdq6, for the very first time,it no longer worked. No heat, the display is fine. Talked to Whirpool, the warranty has expired but they recommended a service company. They came over yesterday, it will cost about $300.00 to fix, the good news is that I should not use the self cleaning function, use easy off instead, is the recommendation of the guy that was here.

I'm in my 60's the idea of having a self cleaning oven is that i don't have to get on my bad knees to do it. I don't use the oven that much, but since I paid for it, it is only fair that I expect it to work for all functions not just some of them. In the very least since this appears to be a old problem, I should have been warned about the potential problem. I sent e-mail to Home Depot Expo about it. If they know of this problem, and said nothing they are at fault as well.

My husband and I are senior citizens. We are not in a position to come up with money to pay large repair bills. The oven has not been pulled out of the wall yet, so I have no way of knowing if there is other damage, for all I know the thermostat stopped working and burned everything back there.

We bought a whirlpool gold slide in gas range in august of 2005. Right after we hooked it up we smelled a strong gas odor- a warranty service call revealed it was a faulty connection piece on the range.

A few months later the door would not open after I performed a self cleaning function, a warranty service call revealed it was a faulty thermostat on the range. Again while under warranty, the electronic touch pad control quit functioning. Again a warranty repair call indicated it was a faulty part and it was replaced.

Currently the range is not longer working (06/12/08) because my repairman states the control panel is not functioning again. The repairman also states that the warranty repairman was rough and broke one end piece re-installing the panel and did not apply adhesive correctly to the back of the laminated touch pad. The current repair will cost $369. for a new panel and plastic end piece and a 90 day warranty. I called customer service at whirlpool and they stated the electronic part is warranted for only 30 days. The customer service rep. was completely indifferent to my grief.

The consequences are that I will NEVER, NEVER, have anything to do with Whirlpool/Maytag EVER, EVER again!

After a couple of months after purchasing, the Whirlpool Gold gas range (gs563lxs) stovetop began cracking and the enamel peeled off. And the stovetop vibrates badly whenever the oven is on. I called customer service at Maytag, and they agreed to fix it since it was under warranty and the problems were significant. The service man came out and replaced several parts. Within a few weeks of that, the same problems returned.

I called customer service again, and they refused to fix it. They said they don't cover cosmetic issues. The customer supervisor was rude, evasive and uneducated about the product. I explained the severity of the problem and she said they would never help repair it. I further explained that it was a safety issue, and she said it didnt matter. The experience has left a bad taste in my mouth. I feel quite confident in saying that I will never buy a Maytag / Whirlpool product again.

The parts (that they did replace the first time) cost ~$300. Plus labor.

Background: I have a whirlpool oven range model number: GY398LXPQ00 and it lasted less than 2 years. The switch membrane went bad. Poor quality part if you ask me.

Situation: I orderd the the switch membrane with fast shipping to fix my oven on 27 May 2008. A week went by and no part. I called back whirlpool direct to find the status of above part on 2 June 2008. Customer service looked into it after over 30 min on the phone waiting. Come to find out they didn't have my model number and serial number on file in order to complete the transaction. Okay, little mistake on their part. There should have been a flag that went off to kick back the order immediately so customer service can get the required information needed to complete the order.

During the same call I gave the information whirlpool requested, and come to find out that the part I ordered could not be ordered by itself. I had to order the next higher assembly which was over $100 more. No big deal. I still need the replacement part. Whirlpool ordered it. And yes, you guessed it another week went by and no part.

It has been two weeks without an oven. This is not good business. I called back again on 9 June 2008 to find out that the next higher assembly was still not ordered and that the orignal part I ordered was still in the system, but has not been shipped. The same supervisor that supposedly fixed the issue is working to resolve the issue again. This time he personally did it himself. He should have did it last week. Whirlpool changed the origanal part to the next higher assembly after over 50 minutes.

Supposedly it is done and the part should be shipped today 9 June 2008. Needless to say I will call again tomorrow to determine the truth and I will never buy a Whirlpool or Maytag again. Note: Supervisor did not offer any compensation for the trouble that was caused.

Still NO Working oven and I may be left having to pay someone to install part because the government is moving me (military) and my family will be left without a working oven.

We bought a new Whirlpool combination wall oven and microwave unit with our new home in 2005. The door switch on the microwave failed a last week and the unit will not operate since it thinks the door is still open. The unit is so poorly designed that the only way to replace this small door switch part is to pull the whole unit out of the wall cabinet and disassemble the side to get at the switch. Its a two man job, and the cost for parts and labor is $528 !

The repair company says good makes like GE have a panel that unscrews from the front and it would have cost 120 or so. Whirlpool design and quality is obviously terrible, probably negligently so, for a simple product like a microwave which one can buy for a hundred bucks new.

Our Whirlpool Range Model# GS563LXSB, Teh oven now turns on and runs about 10% of the time. ASI laims to have replaced most every part on it and it still does not funtion properly.

Over 1000.00

Last Friday while cooking a pizza the oven swiched to self clean.Our whole house was engulfed in smoke. We could not get the oven to shut off and the oven door was locked.Finally we used the circuit breaker.After cooling we tried the breaker and the door locks released. The pizza was charcoal.

By now it was late and we went to bed,but it started up again and we had left the pizza in the oven intending to despose of it in the AM. After smoking the house up once again.Only this time we were wiser and left the circuit breaker off.

A call to Whirlpool resulted in a repairman coming to our home 3 days later. He told me a relay had gone bad and that Whirlpool had put in a double relay to prevent this from happening on later models. The repair man called Whirlpool and talked to Monca. She inquired of him the cost of the replacement control panel ($400.00) and service charge ($140.00) She said Whirlpool would pay for the part but we would shoulder the cost of the labor. She also said Whirlpool would give a 15% discount on another Whirlpool range. I got no assurances the replacing the faulty part would prevent this from happening again.

We purchased the Whirlpool Gold Accubake oven as an upgraded item when we bought our house in 2001. Honestly, we have not had any problems with the oven until 4/18/08. That is when the oven decided to have a mind of it's own.

While I was baking 350 degrees for about an hour, the oven broiler came on. I could not turn it off. I turned the oven off for about 2 minutes. This did not work. The broiler remained on and continued to get hotter. I tried 3 times to turn off the oven. Nothing worked. I then went downstairs to turn the breaker off, thinking that stopping the power source would reset the system. The PF display was showing so I know that the power source was shut off for about 3 minutes. I opened the door to the oven and the broiler not only was on but the heating element was now beginning to smoke. The display showed that the oven was off and a power failure had occurred. I had to pull the oven out and unplug the oven. This could have resulted in loss of property and possibly the loss of life.

I have a Whirlpool freestanding range - model# 3196685. Yesterday I was cooking corned beef on the stovetop. I set the pot down on the stovetop & turned on the burner. I remember hearing a sound a little while later, but then it stopped, so I went about other house chores. Today I was wiping down the stovetop and notice that the glass top on the range has a crack that runs from the front burner I had cooked the roast on, clear to the back burner and off to the side.

I cannot afford to purchase a new top. The cost is nearly as much as it would be for a new range! The range is only 2 years old.

We had our home built in September 2007. We had a brand new over the range microwave put in. In Feb 2008 it stopped heating. I have an 11 month old baby that I rely on that microwave for. It took the repair company that Whirlpool sent out 7 weeks to fix. They came out 3 times, with one repairman refusing to work on it. A week after it was fixed it broke again. They claim that their warranty only covers repairs not new ones. I am disgusted I deserve a new microwave.

I am a stay at home mom so having a working microwave is our lifeline for bottles and lunches. I work at the local gym for 2 hours a night and had to take off work one night because the repairman was late, by 2 hours! I have a brand new microwave that I can use.

We purchased a Whirlpool Gold Oven/combo 6/7/2007. The control board went out 9/1/2007; the thermal limit went out 12/21/2007, now the oven won't heat again 02/27/2008 - I've had it.

I thought I'd come to a complaint site on Whirlpool to see if anyone else has had problems like mine. I wanted to be fully armed consumer before I make the call for the 3rd time on a broken oven. A technician told me a 3rd safety device needs to be put in today's ovens. Something to do with electrical current and the new way ovens are made.

Also appliance manufacturers used to make their own parts. Now, the parts for many different companies are made by ONE manufacture.

We bought a Whirlpool Accubake self-cleaning oven in September 2003. It looks good but the Accubake is an oxymoron. Shortly after our oven was installed we were cooking Christmas dinner and the oven just quit. Once it cooled down we were able to re-start it. Then, quit. The repairman replaced the sensor.

Roughly 12 months later we found the oven temp was far from Accubake accurate. It was not heating to temp indicated on control panel, and when it finally reached the correct temp it then exceeded it. Surprise - need a new control panel! We were just outside the warranty period and the Whirlpool Customer Service rep was very pleasant, but no financial remedy was offered.

We have chosen to use an oven temp thermostat for the last 4 years and now the broiler doesn't work. I don't think it is too much to ask for a product to work for a reasonable amount of time (the operative word being reasonable).

We had our Whirlpool Gold oven control panel replaced within the one year warranty period. It took a total two ridiculous weeks to get a hold of Whirlpool and get the panel installed. Six months later, the exact same problem has occurred and we cannot use the oven. Whirhpool has said there is only a 90 day guarantee on parts and labor even though the industry standard is one year on the replaced part. Since talking to a repair man we have learned this is a common problem and many people have to replace the control panel multiple times!

We can't afford to spend upwards of $300 every six months on a control panel for this oven. We also didn't plan on working meal plans around a broken oven. They should honor their products, and fix the problem!

I can't believe that our 2 years old whirpool electric range is slowly fall apart. First the oven door was broken, I tried to repaired but the small pieces of the door never fit in their place again. Then when I baked a pizza, a very strong smoke with burn smell appears by the front buttons., This is a piece of junk. We will never buy another product from this brand

I purchased an over the range microwave made by Whirlpool in July of 2007 which acted up a bit when it was first installed (the touch screen wouldn't respond when I touched it) but after about 24-48 hours it worked. Since then the screen worked on-again off-again until October (nearly 4 months ago) when I called for a repair. Since then, whirlpool has sent out two different repair companies. I have stayed home from work, and therefore lost money, 9 or 10 times for repair men to come to my house. Whirlpool refuses to replace my microwave and insists that I keep allowing the repair companies to attempt to repair my appliance until they can confirm that it is not repairable.

The problem here is that Whirlpool keeps shipping the repair companies broken parts, and the repair companies don't check their parts (even though I have requested them to) until they arrive at my house and dismantle my microwave. I am stuck in a catch 22. If the repair company fixes my microwave then that's fine, but I cannot get a new microwave unless they say that mine is unrepairable. The repair company cannot say that my microwave is not repairable until they replace the part that they think is broken. They cannot replace the broken part unless whirlpool sends it to them in one piece.

The first repair company I dealt with had poor customer service on the telephone, and instead of contacting whirlpool to request proper packaging on their parts, they made me do it. When I contacted Whirlpool, they told me that they don't ship parts to repair companies, and recommended a different company as the solution. I have since learned that Whirlpool does ship parts for repairs, as the supervisor at whirlpool today offered to do exactly what I requested two months ago: make sure the parts are packaged properly so that they arrive safely. If they had done that at the time I requested, I would have been able to go to work 5 more days, and would possibly have had a functioning microwave before Thanksgiving. They will not tell me how many times they will ship a broken part or how long I have to wait before they put customer service first and give me an operating appliance. They have offered to extend the warranty for 6 more months, which seems only fair sine the microwave had been out of service for 4 months and I do not see a light at the end of the tunnel yet.

I have lost at least $1500 that I would have earned had I been able to work the 9 days that I missed.

I purchased a Whirlpool Double Oven Model #RBD275PRT00 and had it installed in November 2007. I immediately noticed that the lower oven door exterior got very hot when in use. I had a service company test the surface tempature of the door and exterior cabinet. The door got up to 185 degrees and the cabinet got up to 160 degrees. I contacted Whirlpool, who sent this problem to their engineering department. I never received an answer from engineering regarding what was causing this problem. We then attempted another service call to try to remedy this problem. Upon checking if the repair had solved my problem, which it didn't, my daughter was accidently burned on this door. I immediately called Whirlpool and talked with their safety department. A new unit was sent to me. It, however, has the same exact problem. The lower oven door still gets hot enough to burn someone. When I called Whirlpool to report a continued problem, they basically told me too bad, as far as they were concerned it was fixed. This, even though the new unit had the same problem as the first. They will not refund my $1200.00. I am so afraid someone is going to be seriously burned.

I am now out $1200.00 for the cost of the oven, plus any money that I will spend on a replacement. Not to mention the danger to my famiy. This is a serious hazard.

Broiler element comes on by itself, even with oven off. THIS IS A MAJOR PROBLEM.

We purchased a SF368LEPQO Whirlpool range 3 years ago for our new home. It always had to try to light more then once when we would use the oven. After Thanksgiving, we could not get the oven to come on at all. We had a service company come out and we were told we would need a relight kit. He also said Whirlpool had a problem with the burner lighting and not staying lit. So they have this kit to make it keep trying until it stays on. After a week or two the service man returned and installed it. It does work, BUT now it tries between 4 to 8 times before starting to heat. I feel very uncomfortable and it's a bit scary that you keep hearing the oven trying to light over and over again. After all this is gas were talking about

We installed a WHIRLPOOL GOLD gas slide in range in our BRAND NEW kitchen in Sept of 2006 and began using the product in October 2006. By march of 2007 (5 months) I noticed the enamel was peeling off the cook top. We had Sears come out and replace it and then again in July the same thing happened and in the same spot. They replaced cooktop number 2 in late August and within 90 days cooktop number 3 is doing the same thing. I have contacted WHIRLPOOL and they said they will give me 15 percent off on the parts. Why would I want another part when the same thing will most likely happen again? Four cooktops in 15 months is unacceptable. Whirlpool has said that is their BEST offer.

Every time we replace the cooktop my husband has had to pull this bad range out of the space in the counter. This results in damage to our new countertops and possible damage to our new flooring as well. I have spent HOURS on the phone with whirlpool. I have faxed them photos and letters and they don't even take the time to return a call.

I purchased a Kitchenaid (Whirlpool) gas slide-in convection range and within the first 6 months, the door locked when I was cleaning the control panel and required replacing. This was under warranty. Now it is 3 years later and it has done it again. The door has locked accidently and won't release. I also happened to buy a front load washer (whirlpool) in Nov 06 and Dec 07 the washer quit mid cycle with the door locked. The door lock needed to be replaced, a $200 repair, but after much persistence, Sears paid the bill. I believe there is a defect in the door locking mechanisms of these appliances. When I questioned the Sears sales people, they denied hearing of any problems in spite of the fact I happen to have 2 appliances with the same problem. The only thing they want to know is if you bought the extended warranty, which I don't think one should have to buy to have a reliable product.

The interior light on my over-range microwave went out a few days ago. I looked inside the cabinet to find no access panel or light lens I could remove to install a new bulb. I went online to find instructions, none seem to be available for microwaves due to stored energy possibly causing electrocution to the unsavvy DIYer. I did call Whirlpool Corp. and spoke to 4 persons, explaining to each my situation and each referred me to the next person. The last person I spoke with was Brenda. She told me this unit would need to be serviced by an appliance repair technician, it is not serviceable by the customer. I called a service company to find out the charge for replacing a light bulb would be $95.00 per hour (not sure how long it may take) plus the service call plus parts. It seems the design and engineering are faulty to require this kind of excess. If I were to follow the same logic, why is it possible for me to remove/install the light lens on the underside in order to replace dead bulbs as I have done in the past? There are wires and sharp edges that can surely cut your fingers, why allow this? I haven't spoken or written to any others about this situation yet. I will try to give Whirlpool Corp. an opportunity to consider my dismay. If it comes down to replacing the microwave for such a minor issue, I may replace the dishwasher (Whirlpool) with a brand other than any of Whirlpools products and it's many brand names.

I bought a Whirlpool gas Range in November 2003 for our Kitchen re-model. We purchased the range at Lowes in Ranch Santa Margarita, Ca. The re-model took about 60 days. So really I used the range or oven for the first time that Easter. We are not a family that cooks at home so most of our cooking is on the stove top or microwave oven. In June of 2006 I needed to have the control panel replaced. Code E2-F1. This drove me crazy. It controls the oven temperture. You never know if your food is cooking or not.

Last August, 2007, I discoved a wonderful place called Super suppers. This allowed me to make and cook at home. So I have been using the oven around twice a week and cooking for my family. This Christmas time my control panel when out again. Same code E2-F1. I called the company and they said that since I didn't pay for the extended warrenty that I would have to pay for another service call and replacement part. My neighbors know how much I cook and they can't believe that my oven is broken again. I had to cook my Christmas dinner for my family and extended family at my next door neighbor's house. The Model # SF379LEKS Seriel # RP2718496. I can't believe that Whirlpool would not stand behind their product. I thought that we were buying a respectable brand. Times have changed. It's hard to find an appliance that will last more than 5 years I guess. Thank you for your help.

I bought a Whirlpool gold accubake range 2 1/2 yrs ago for $1200.00. 6 months after we bought it it wouldn't light. We had service come out and replace the igniter. It still did it and also shut off by itself. Everything that could be replaced was. The last straw was on Christmas when the temp went up to almost 500 while on 350. This is the 2nd time. I spoke to Whirlpool twice and all they told me was they were sorry I was unhappy with their product. This is a fire hazard. I now have to spend more money to purchase a new stove and as I stated everything is new, the comp board, ignitor, sensor, etc. I feel I should be compensated in some way

It is a financial hardship as within 2 1/2 years it has cost me $1200.00 plus the cost of a new range ($900.00) plus the mental anguish of dealing with these people.

Don't buy a Whirlpool Gas Range. Our model SF379LEKT0 has defective materials as far as the control panel goes. Oven wouldn't start, thus creating a gas smell. Husband replaced control panel ($151.00). Easy to install and the repair services want $750.00 or more. As of today, 12/22/07, again oven won't start, and I hardly use the oven. The control panel controls everything, we were told. Another thing I hate about the stove is: the front gas controls can easily be turned on just by leaning against them. We commenced to smell gas and find them slightly turned on. This has happened more than once. We are very conscious about turning them off, too. We are dumping the Whirlpool and getting a different range tomorrow.

I purchased a g2Microven (Model #GH6178XPS-0) in late 2005 as part of my kitchen remodel. It is a combination microwave/grill oven. While the inside works just fine, the outside is so cheesy that I decided to replace it next year with anything else. Here is a list of my complaints:

1. Plastic cracking/splitting at various spots for no reason

2. Stainless paint rubbed off during normal cleaning, revealing white plastic beneath

3. Handle broke off when opening earlier this year. It costs $69 to replace (part only). The new one just broke off again. I hope Gorilla Glue works.

4. Lightbulbs go out regularly and are difficult to replace.

Here is my issue: I'm a 55-year-old woman who lives alone. My grandchildren live in California, and therefore, cannot cause damage to my stuff. This microwave has been falling apart on its own with less than normal use. Why is this $700 appliance cracking when it's barely being used? I contacted Whirlpool several months ago and never heard a thing from them. I just tried emailing them when the handle broke off again, we'll see what happens.

If the Gorilla Glue doesn't work, I will have to shell out about $150.00 to have another handle replaced. Although I was able to schmooze my way into having my extended warranty pay for it the first time, I was told that was a fluke and it wouldn't happen again. In order to have a dependable, functioning microwave, I will have to purchase another one because I'm quite loath to spend any more money on something that is crumbling every time it's touched!

I contacted Whirlpool 11/30/2007 in reference to Side by side Refrigerator Model# GD5SHALQ02 not working. Whirlpool scheduled an appointment with Appliance Care Inc. because they do their warranty work. The Repair Tech came 4 Dec 2007 and stated to my wife that this is an easy fix. My wife ask the Repair person if they could wait for me that I was on the way home and would be their in about 10 minutes. I had the proper tool to clean up the burned pin on the compressor. Because the compressor was still under warranty I did not want to attempt to repair it (Void Warranty). The repair tech looked at the fridge, went to his truck and got some tools, and cut off the burned pin coming out of the compressor.The pin was 3/8 of an inch long. When he cut the pin off there was less than 3/16 of an inch left. He replaced the start relay with the old capacitor that was burned on one side. The fridge started working. He told the wife it would cool down in 24 hours. She once again asked if he would wait until I spoke with him; once again he declined. I arrived home in time to see his truck leaving.

When I went into the house you could smell the relay burning, and the fridge was cutting on and off. When I looked at the compressor you could see the arcing between the start relay and compressor. After removing the start relay which already showed signs of burning, I saw that he had cut the pin off. He never put the ground back on the compressor or the clip that holds the start relay to the compressor. By cutting off the pin so short he created a high resistance connection that could have caused a fire.

Around 11 a.m. I called Appliance Care, Inc. and requested to speak to the owner. I informed them what the repair person had done. They told me the owner wound call me right back. About 5PM I called back and was told the same thing. Finally the wife of the owner called and wanted to know if the fridge was working. Once again I informed her to what the repair person had done. She said they would order a new compressor. I am still waiting for them to call about the compressor. I believe the compressor could have been repaired if a competent repair person had been sent. The action he took damaged the compressor beyond repair. If I don`t hear from Appliance Care by Friday (12/21/07) (16 days), I will call Whirpool to report this damage caused by their Tech.

I have not had a fridge since 4 Dec 2007. I don`t know the dollar figure for lost food. I would have been happy if the fridge had been fixed. I feel this company provides very unprofessional repair service. Look Out.

I own 4 major appliances manufactured by Whirlpool in 1999 - 2000. Three suffered defects after the warranty expired when the appliances were less than 5 years old. Two had paint problems. The oven control panel failed - $200. Paint is peeling from the refrigerator and the cooktop. I have discussed this with paint experts and the top coat is separating from the primer. This is a (hidden) factory defect due to errors made while painting during the manufacturing process. The plastic cover for the crushed/cubed selector switch has also failed. Whirlpool refuses to help.

The oven failure cost $200. My wife is insisting that the refrigerator be painted for $300 or replaced $1500. I believe there was a general lack of quality and Whirlpool should stand behind their products.

Our Whirlpool Gold Accubake Range model GY396LX was in need of cleaning, so we pushed the self-clean button. We went to cook dinner, and the touchpad would not operate. This is the second time that a two-year-old oven has failed. The first time was at 10 monthsand still under warranty, the touchpad was replaced, parts & labor. The new touchpad has functioned well for over a year. The official Whirlpool repairman, who says this is a common problem, states that the high heat from the self cleaning operation fried the touchpad. It costs several hundred dollars to fix.

I contacted Whirlpool thinking that if this was a common problem, they might pay for the touchpad. I am willing to pay for the service call and the labor. They are sorry, but they can do nothing. This is not acceptable I tell them, what about honoring the Whirlpool Gold name? We are sorry, we can do nothing about it. Even their own representative tells me, When you fix this, never use the self cleaning operation. Remove the door and manually clean everything. So, this is how an $1,100 oven is to operate? The touchpad goes out once every year, and Whirlpool will do nothing. So, bottom line, avoid this model!

We purchase all our appliances at Sears for our kitchen remodel. Spending over $1100 on a range was a first for us, but the Whirlpool Gold range model GW395LEPB02 fit my needs exactly and I figured that Whirlpool is a quality brand. They really pushed us to get us to buy an extended warrantee but I've never had a problem with a stove, and at this price, it should last forever right?

Before the year was up, I started getting mail nearly daily offering me extended warrantees on the range, and the Maytag dishwasher and the Jenn-Aire fridge. After about 13 months of use, and having used the oven perhaps 10 to 12 times at the most, the electronic touch pad became inoperable. I called Whirlpool and their tech support seemed very familiar with this problem, and gave me an appt for service. I called A&E myself just to be certain that they knew the details of the problem, and when the service man came, he touched one of the 'buttons' on the touch pad and informed us that it needed to be replaced. $65 for a service call, and over $200 for the new touch pad.

It's been a week, the part hasn't come yet although payment in full is collected at the service call. After researching this problem online, I find numerous complaints about the touch pads going bad in as little as 3 months, and some people had to have it replaced several times.

My wife and I purchased an upgrade Whirlpool Range from Sears in Jan. 2003. The 'New' range has a defect on the range's glass door on the outside. The part is called trim but in reality it is a bracket supporting the 29 X 20 glass front on the door. This 29 bracket has totally rusted so badly that the paint chipped off revealing the strip of rust. This doesn't look nice nor is it right. In all my years as an appliance purchaser (60+) never had a stove that had rust.

We built a new home w/ ALL new appliance from Whirlpool in Dec 2005. Six mos after living here our range a Whirlpool Gold began giving us problems. Model GW395LEPS03. It raised the temp on its own burning a roast in less than 30 min. Repairs took about 2wks. Then in Oct 2006 the oven would not heat, repair took 2wks again and malfunctioned the following wk. Repaired again and caught on fire the day before Thanksgiving 2006. This range was still under warranty.

During this time, I became extremely frustrated and demanded a new oven. Only after it caught fire did they agree to replace it. Then it took 4wks to get a new one. All total for 2006 I was without an oven for 2.5-3mos. Fast forward to now May 2007. The new range is malfunctioning.

On April 3, 2007 I was heating soup on top of the stove and spilled a tablespoon of liquid and it dripped on the front of the stove down onto the keypad. This caused the oven not to work. None of the buttons work. I called whirlpool due to the range still being under warranty and a repairman was sent out to diagnose the problem. He discovered that the keypad would need replacing, which as of now is on back order. I contacted Whirlpool customer service today, May 4, 2007 and was told this part is back ordered and they do not know when it will be available and there is nothing that can be done.

When I called whirlpool, they agreed to pay the labor charges but not the parts charge. The oven is out of warranty. That seems to me to be on admission of taking partial responsibilty...just not the most expensive part. They instructed me not to turn the oven back on. That was a week ago. The authorized service rep is having difficulty getting the part from Whirlpool. This same model number RBD was recalled by the company but, since my serial number was not in the same range of recalled numbers, I'm out of luck.

Oven doors locks and goes into self-cleaning mode while baking and cannot be shut off at the console.

Food burns and now we have no oven to cook with.

We purchased an electric Whirlpool built-in oven in 2001. Five years later, it periodically will switch to clean, locking and burning whatever is in the oven!

We have not discovered a way to shut it off other than turning off the circuit breaker. Normally, products are designed to fail in a safe mode. I do not consider an oven turning itself on to the highest temperature possible for a couple hours before it turns itself off as failing safe.

We have a friend that has had the same problem. After four visits by a repairman with a different part replaced each time, they are still having the same problem.

I bought a double oven for the price of $1700.The first time i turned it on it blew up and nearly burned my house down. I had to pay an electrician (to make sure nothing was wrong with the wires or fuse box) and have been without a stove for four weeks.They refused to refund my money or replace the stove.

Oven model RF368LXPQ1 The oven will not indicate when the temp.I have set is ready. No matter what temp I set it at the buzzer goes off at 250 degrees. They said I should wait 10 minutes for it to heat to temp I want. No buzzer and you still do not know if it is at that temp. I am a grandmother and my kids like to cook brownies etc. Well they never know when to put in. I have had 2 repair men in and numerous phone calls to Whirlpool--they think I have it turned to celsius. I said the oven clearly says F

when I started my calls etc. The oven was still under warranty. Now it is not. It is 14 months old. My damage is to myself--that every time I bake I get so aggravated. I bought an oven temp thing to go in oven and they said that is not good because oven heats differently in different areas.

We purchsed a new Whirlpool range. The unit is still under warranty but the oven's control board has failed 2 times, and we have had 98 days with no use of the oven. We asked for a replacemnt range due to the unit failing 2 times under warranty. We want another model with no control board. Whirlpool said, "no way, wait for repairs".

Whirlpool customer service advised us to buy a small counter oven to use as we wait for our repairs!? Hopefully they taped that comment for review.

A Whirlpool gas range model number SF377PEGb5 was purchased with our new home on 2/17/2000. We begin to have intermitant problems with the oven heating about 6 months after we moved in. We would let it cool down & the oven would heat again. In April of 2004 the oven wouldn't come on or heat and the tech was called. On 4/9/04 the tech came & said the control had to be order and do not use the oven. on 5/6/04 the part was installed and burner was replaced due to a recall. In September the oven would not come on to heat and service was called again. We noticed that if we used the left rear burner the over wouldn't come on. On 9/29/04 the tech said the Sparks module would have to be replaced. I sent a letter to Whirlpool Corporation on September 29, 2004 asking that they provide the part as we feel it has been defective from 6 months of purchase. They declined.

Bought a gas stove in May 2004. In October 2005 the oven started working intermittantly. So far we are out $400 as we have replaced the controller, temperature

They still don't have a clue what the problem is and still don't care. How's that for customer service?

We have a 2 year old Whirlpool slip-in range. The door will not stay shut tight enough to seal and the light in the oven stays on most of the time.

I can easily push it shut but usually opens back up enough to turn the light back on.

The tempered glass on the front of the oven door to my Whirlpool Inglis oven blew up in my face on Saturday morning. The stove is ten years old, was not on at the time, and I was washing the glass down. There was a bang and then glass everywhere.

All that came out of it was small cuts on my face and neck as I had reading glasses on at the time.

I do not expect warranty but wanted them to know of the incident, in case there was ever a time that this should happen to someone else that wouldn't of been so lucky to have a pair of glasses on. I have reordered another glass replacement which is not a problem, but they wanted me to pay for a technician to come and take a look at what went wrong.

I will not pay the $69.99 for a technician to come over and inspect a bunch of broken glass. They appear unconcerned in looking into this with the possibility that it could save them a law suit in the future. There was no manager of the company that I could take this up with, they said that they would make a file and keep it in case it should ever happen with anyone else.

On 12-14-2005 the Fire Dept was called to my house on a Carbon Monoxide call.They determined the cause was coming from my oven.After speaking with the safety dept at whirlpool.They treated me very poorly and told me a running refrigerator was more important. Well the serviced it on 1-03-06 I asked the service man if I should be concerned about the CO. I have little children. He told me no it wasn't even carbon monxide to begin with it was natural gas.

Today is 1-05-06 we cooked dinner using our oven guess what? Our CO detector went off again. How long do we wait now with headaches, and once again without an oven? The stove is only 3 years old.

I purchased a Whirlpool gas range (model SF387LEKB) in June of 2002 from Sears. In March of 2003 I had a problem with the regulator. A repair technician from Sears came out, diagnosed the problem, and replaced the regulator. No problems until November of 2005. There appeared to be no gas flowing to the oven, and therefore it would not ignite. The top burners worked fine.

Again, a repair technician from Sears came out but could not pinpoint the problem, and so he suggested the control panel needed to be replaced, since it controlled the flow of gas to the oven. He said the cost of a new control panel would be $750, which is close to the cost of the range itself. Neither Sears nor Whirlpool would take any responsibility, since they said the range is out of its 12 month warranty period.

The control panel in the whirlpool has gone out twice now and acts crazy. I turned on the oven and the self cleaning came on and locked my potatoes in the oven. I turned off the circuit breaker but Whirlpool must be the worst brand of oven I could have purchased. This is the second computer panel that has gone out. My mothers oven still works after 50 years with just an on/off switch.

I bought a Whirlpool self cleaning electric range model # RF364PXK about 5 years ago from Rent a Center in East Greenbush New York..Today, I slammed my hand down on the stovetop and it shattered! I am a small woman, so the force was not that powerful.. The only thing I can think of is after using the stove top for awhile the tempered glass weakened and this is a defective stove top.

I wanted to complain about this because if I had not had a cloth cover over the stove at the time, I would have gotten badly cut by this supposedly 'UNBREAKABLE" glass stovetop..Since my 12 year old grandaughter uses this same stove, it could have just as well happened to her by putting a full pan of water on the burner part... Then I would have her in the hospital getting stitches.

I called Whirlpool at 1-800-253-1301 and I was told that it was not a warranty issue as I hit the stove which is not considered normal use.. I told the woman that IT WAS A SAFETY ISSUE, that tempered glass that is said to be unbreakable, should not have been able to be broken like this by my hand.. What if a gallon pan of water was accidentally dropped by a slip of the hand??? Either way, the glass should not break!!! ANYONE USING THE STOVE AFTER A PERIOD OF TIME WHEN THE SURFACE IS BEING REPEATEDLY HEATED AND COOLED FOR YEARS COULD GET BADLY INJURED!!!

My husband and I moved into a new home last April. All the appliances were new, but we did not choose them--they were already installed. Exactly one year and one week to the day of moving in, my Whirlpool oven's control board malfunctioned. I contacted them and, as everyone else has mentioned, because I was outside of the one year warranty (one week, mind you), I was completely out of luck, end of story.

I explained to them that I was 8 months pregnant when we moved in and we did not get our air conditioner installed until that fall, so the oven/stove went completely unused for more than 3 months. Basically, the thing broke after 8 months of use. Whirlpool couldn't care less.

Control panel caught fire on my Estate range. Four months out of warranty. THis happened in the middle of the night . The fire blackened the corian full high back splash behind the range. Thank God that it was there.

Range is useless. My concern is for others who may next if this is not a isolted problem. They want me to pay for the labor to fix the range. I don't want it in my home.