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Whirlpool Microwave Ovens

Sandy of Carroll, IA April 26, 2009

Bought a Whirlpool over the range microwave new on the advice of a relative that works at a company that sells appliance warranties and she said that whirlpool was the best on consumer reports for over the range microwaves. Within the first month we had to have them come out and fix it. The door was not shutting properly and therefore making the light inside the micro stay on and the fan to run, bumping the door with our hand would make it stop. Then about a year later same thing except this time we just keep bumping it with our hand until one day it blew a fuse - made the whole micro die. Took it in and had it fixed - new fuse. Six months later did it again! New fuse - again! Then it did it again just last week - took it in and they put another new fuse in it.

Repair person said the door on this micro is [bad]! It is held on by a pin and clip and in time this loosens up and the door starts to sag which makes it not line up on the sensors properly when you shut the door causing the micro light to stay on and the fan run. In time it causes a short that makes the fuse blow! according to repair person - said he's never seen such a [bad] door on a micro in his life and he is at a "mature" age if you will and repairing appliances for a long time. Said he would contact Whirlpool and complain about the quality of the micro!

Obviously this is not happening to just our model micro when researching this issue on the internet!

Bob of Oceanside, CA April 6, 2009

Bob of Oceanside CA (04/06/09)
We bought a new Whirlpool microwave from Lowes less than a year ago and its falling apart already The plastic door is cracking and falling apart little pieces at a time.  Lowes referred me to a service company which would do nothing. The service man referred me to a Whirlpool complaint line that is machine respondent. No person came on the line Whirlpool refuses to do anything about the poor quality of the materials they use to make the micorwave.

William of South Bend, IN April 3, 2009

William of South Bend IN (04/03/09)
Range light on microwave/vent hood failed

We replaced the original 1993 microwave in the house when built with a Whirlpool microwave. 2 years later the unit failed when the range light bulb burned out and when plugged in after changing unit blew up. Note this was loud pop with the entire control panel appearing to short out. Replaced unit again with another Whirlpool unit (dumb mistake). Now 2 years later the same events are traspiring. Units range light was flickering. This happens when door was opened and closed. Now bulb burned out due to constant flickering and I refuse to replace as it can be expected to short out again.

Kim of North Richland Hills, TX April 2, 2009

Kim of North Richland Hills TX (04/02/09)
We regretably purchased all new Whirlpool appliances for our home when it was built. The quality of all have have been not very high. The Microwave has rust growing in the see-thru part of the glass door. They have some webbing between the exterior glass and the inside is basically a sheet of sticky plastic. Approximately the time the warranty was expiring we starting see the rusty look, but didn't know what it was or how it could be in the glass. We finally realized what is was doing just after the warranty expired.

You can not buy a new door and this issue has existed before it was even a year old. I've called customer service who offered no help...since it's out of warranty. I've emailed Whirlpool and never received a response. My new house has had a piece-of-crap microwave in it for 6 years now. It shines as an example to everyone to stay away from Whirlpool appliances. Today, I called customer service again and they asked me, did the door rust, before or after the big fire in the microwave?. There was never a fire in my microwave, the metal shelf got out of whack when popcorn was popping & it placed a mark on the back wall. When they show up for that repair, they just took white touch up paint and cover it up. When I told customer service today, there was no fire and they just touched it up with paint, she indicated, if we had only know you only needed paint, we could have just mailed some to you. So bascially now, they are saying they could have actually offered me less service than they did on the previous incident.

Janeth of Boynton Beach, FL April 2, 2009

Janeth of Boynton Beach FL (04/02/09)
We purchased our home that has Whirlpool appliances installed by the homebuilder. I understand that our warranty expired November of last year, but this microwave model #MH1170X55-1 (maybe that 55? is SS? Serial #TRU1124936 (manufactured in March 2007) made popping noises when I tried to warm my rice 2 days ago. The repairman checked the microwave and the wiring behind the cooking panel which produced the sparks and he said that the transformer is the problem and to repair it would cost more than the cost of the microwave itself. He added that they do not make them like they used to anymore, no quality control.

Theres just two of us living in our place and I use this microwave only for re-heating meals and heating a frozen food dinner once or twice a week. Thats 7 minutes, twice a week at most. We expected a good quality microwave since it is carrying the Whirlpool brand name. Its as if company programmed this microwave to malfunction after a year of use and expiration of the warranty. We avoid buying non-branded products expecting that the products may not last long. Were very disappointed and surprised by the poor quality of this microwave because this is not like those no brand name, cheap ones. I do hope that this is not an indication of the quality we can expect from company in the future as we also own a Whirlpool refrigerator, stove top, dishwasher, washer and dryer.

The microwave stop working and we paid the repairman 75.00. Today 04/01/2009, a Whirlpool executive assistant contacted me with an attitude and said that she was representing Mr. Fettig the CEO.

Wayne of Nags Head, NC March 23, 2009

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