Complain about a product or service

Whirlpool Microwave Ovens

Evonne of Post Falls, ID November 11, 2009

The plastic vent (part # 8183852) above the door fell off. Examining it, showed that the plastic had disintegrated around the screws and clips that held it in place. The door has developed 3 cracks around the screws on the right side. These cracks are all the way through the door in places. The whole door (part # 8204880) will have to be replaced. There has been no abuse to the product. It looks like the plastic has lost integrity possibly because of heat, but the appliance is designed to be used over the stove top.

kenneth of shepherdsville, KY November 1, 2009

bought a new over the stove microwave oven through lowes dicount stores. after a few months the front glass needed replacing due to steam from boiling water on stove caused air pockets between the panels.two months after warrenty expired the panel done the same thing maybe three months after installation of new panel. i called the number listed in the manual..same as before but this time they said i was responsible for replacement part plus install labor. what a rip off if they repaced it once it should at least have been covered till that was a year old. with two doors failing in a little more than a year i can't believe others have not failed. never again to buy whirlpool products.

Don of Richmond, TX October 29, 2009

We bought a top of the line KitchenAid microwave. The front panel(Membrane Switch) failed after 4 1/2 years. We paid for the labor and service call to repair it. The front panel failed again after two months. A second failure is unacceptable and your insistance that I pay all labor and service calls a second time is arrogance on top of incompetence. We have a lot of Whirlpool appliances which will now be replaced with a better and more responsible brand.

vajiravelu of bangalore, India October 29, 2009

sir i had taken a whirlpool microven on 26-10-2009, at girias investment pvt ltd, brigade road, bng. bill no BR/17535. till now no one has come to show the DEMO for the product. even though we were calling the customer services center through the phone number. since from 27-10-2009. there say today will send or within in one hour we will send the service engineer but so far that is 29-10-2009 evening 8.00 pm. no one had turned to my house. this information is for customer services center bangalore.

Salvador of San Ramon, Costa Rica September 19, 2009

After 21 years of use with our old microwave, my wife and I decided to buy a new microwave and give our kids a microwave that could make pop corn right. We decided for Whirlpool Gold stainless steel microwave model GT4175SPS0 1.7 cubic feet capacity. The purchase was made on the last week of April 2008. The store gave us 1 year warranty. The price we paid for this microwave was 350.00. On July 2009, after warranty had expired, the motor that rotates the inner glass plate broke. The cost of replacing this motor was estimated by the local Whirlpool repair people at 100.00. Since this amount represented close to a third of the original price paid for the microwave, I decided that life could continue without this motor. Unfortunately, last week, the release lever that is directly behind the release button for the door broke unexpectadly and the cost to replace it is 55.00. So the total cost to repair a 16 month old microwave that originally cost 350.00 has become 155.00 - 44% of its original price.

I did not believe the local repair shop for this prices, so I decided to check the Whirlpool webpage, and to my surprise the prices indicated there were not too far from the local repair shop. I am writing this letter because this was the first time I bought a Whirlpool appliance - and the experience was not a happy one. Since I have been involved in manufacturing of electronics devices and medical devices, after debugging why the pieces failed, it is my conclusion that my appliance was not manufactured or designed to last as long as my previous microwave.

Namit of Bangalore, India August 31, 2009

I have a Whirlpool Magicook 25 lts microwave oven. When it stopped working, I lodged a complain with the Whirlpool call centre on 13th July 2009. Then after 2 days an engineer turns up. He checks and tells me that a part needs to be replaced. The part is not available in stock and tells me that it will arrive in a weeks time and leaves. After that no response from either the engineer or the company to update me about my complaint.

I call them again on 5th of August. They again give me a new complaint number and I am told that I will be contacted by the service engineer. No one calls!! I am now fed up and call again on 26th Aug. They again give me a new complaint number and promises that the engineer will call on the same day. Well, guess what - the engineer calls and asks me if my Washing Machine is still not repaired !!!! Washing Machine - where did the washing machine come in the picture?

I complained about my microwave not working I tell the engineer - please recheck with the call centre if they have forwarded him the right details of the complaint. He says he'll call me back. But, as expected from the pathetic and lousy company Whirlpool, no one cares to call me back to update me on the status of my complain. I am now completely fed up and want to talk to someone more responsible in the company that the stupid call centre associate. They don't give me anyone's number - they say they don't have it!! I ask if there is an email address where I can escalate the matter. They say click on Contact us link on their website.

I do that and guess what - after filling in all the details it won't submit!!! What else did you expect you stupid, I say to myself. I call the customer care once again on 31st August, knowing there is no other way to contact the company. I explain everything to the customer care rep. She says she will make sure that someone will call me. I ask her if I can speak to someone senior - I am transferred to one Shyla S . She too repeats like a parrot - I am really sorry, I understand your problem, I will make sure that service engineer will contact me today, blah, blah, blah....

I now decide to call the company directly at the number listed on their website in the hope that I might speak to someone but, again I kicked myself for my stupid thinking - no one picked up the call. By now, I am convinced that I trusted a company that is not trustworthy at all. I am writing this horrible experience so that people are aware how pathetic this company's after sales service is. Once you have bought the product you are pretty much on your own. Even a local grocery shop provides a 100 times better service than this third class company where you can;t talk to anyone other than the call centre.

Richard of Plymouth, MA August 11, 2009

I am complaining about the Whirlpool corp. that made our microwave. The thing is a lemon. It had to have the magnatron replaced at a year 1/2. It then needed to have all of the internal parts relaced this past winter. It has just failed again, and because it is past the warranty date, neither Kam's nor Whirlpool will do anything about it. The repairman (Tom) was very dedicated to fixing the problems. IT's just that it seems to be a lemon, since it failed again only a few months after being fixed. I would like to have Whirlpool replace it with a new one for all of the money, time and headaches that we have spent/suffered.

Antoinette of Bayside, NY July 15, 2009

I got an electrical shock from a Whirlpool Microwave oven and had been in the process of settlement. I suffered short term memory loss and becasue of that I lost my job. I was unemployed for over 1 year. Whirlpool stated they would pay for medical services becasue I was not covered, they did not. They also said they would replace my microwave oven. Instead they took the eveidence and subsequently lost it. They NEVER replaced my microwave, never paid me for my loss wages and loss of employment not the pain and suffering I encountered becasue of the electrical shock. I have been given the run around for a very long time. I need something to be done Immedately.

Rajiv of Abudhabi, United Arab Erimates June 21, 2009

I've purchased a Microwave oven before 25 days, I've used for a maximum of 2 hours cumulatively, and it got busted when i switch on the power. Given to service centre and they told it is rectified. After that again i used it for 15 mins. again when i open the door it got busted. Now this oven has become a big threathen to my life. please do the needful.

Kenisha of Oxnard, CA June 10, 2009

The microwave installed by the builder of the new home I purchased in October of 2003 is a Whirlpool GT4185SKQ-2 Serial # FGP050292. The manufactures rack the came with my microwave sparked and burned three of the four internal walls of our microwave.

I contacted Whirlpool and explained the defect in the product. I was told that the product was no longer under warranty after five Years. I convinced whirlpool to have one of their authorized service personal come out and asses the damage for themselves.

The Technician came out and stated "it was a manufactor defect, the unit rack arced and made holes in the main cabinet and the door." He concluded the microwave could not be repaired and I was out of warranty. He provided me with a quote to replace the door and paint the inside for 426.19. I made the claim in 2007.

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