Whirlpool Microwave Ovens

I have a home that was new five years ago and my microwave/oven Whirlpool Gold was built in March 2005. The light bulb went out in the microwave three days ago. The user's guide that comes with the unit says for this call assistance, I called the local appliance and cost to replace the bulb is $10 for parts, $65 service call $25 labor that's $100 plus tax for a $.10 bulb!

I called Whirlpool, what a joke the biggest bunch of puppets paid by a Michigan based company who never heard of what happened in Detroit! They were no help and they understood my frustration but flat did not give a shit! For a $.10 part Whirlpool is willing to get bad press worth whatever I can amass!

This microwave has crack everywhere and it's barely 3 months old. When I want to use it, it makes this weird noise and then it stops. I have not talked to Whirlpool yet, but I'll see what they'll say. My recommendation right now for all those individuals trying to purchase a microwave, don't even look at Whirlpool brand, they just ***.

About 29 Nov 2011, I bought a Whirlpool microwave, which model no. is magic cook 206 (mech). Sr No. CNF103400315, when we bought this item, we asked for the start up kit, but at that time they said that in grill microwave we don't provide start up kit but after a month when I again raise for start up kit, that time they give but in start up kit some item is missing and the sealed is open. So I kindly request you to take some action to the shop.

I purchased Whirlpool Microwave/Convection Oven a little over a year ago. It needed repair four times and the latest repair debacle appears that it will take ~5-6 weeks to get it repaired if the part that comes in works. The microwave model number is GMH6185XVS1.

The extended warranty company (although very nice), weren't much help and will continue to attempt repairs until the price of the repair(s) exceeds the value of the microwave no matter how it inconveniences my household.

I purchased a Whirlpool Microwave on 9/21/10 from Hamilton-Bryan in Wichita Falls, Texas. I had a small fire in my microwave on 9/19/11, due to a faulty mica board. This was replaced by Mr. Bob's in Wichita Falls, TX, under the warranty. Then on 1/9/12, the microwave would not warm anything. I called Mr. Bob's again, and they said the transformer was out. I called Whirlpool, and was told by Yvonne that Whirlpool would replace the part only, with no labor, but Mr. Bob's was closed, and to call back in the morning, so this authorization could be set up with Mr. Bob's.

I called back and there was no record of my call with Yvonne. I talked to a supervisor Rachel in Tennessee. She put me on hold for a while and finally said she found Yvonne's note to authorize the part. I explained to each person I talked to that I was dissatisfied with Whirlpool. I believe I have a defective microwave. I would like my money back, or a new microwave. I believe the defective mica board is related to the defective transformer. I am a very dissatisfied customer. I have used Whirlpool most of my adult life. I have used them since the 1970's. I currently have a Whirlpool refrigerator, washer, and dryer. A similar situation like this occurred when I bought a Samsung washer. I was dissatisfied, and Samsung refunded my money, and I bought a Whirlpool washer to replace Samsung. I will not be satisfied with this situation, until the microwave is replaced. Thank you for your concern and attention to this matter.

Whirlpool Gold Microwave Hood Combo GH5184XPS4 purchased new on 12/2009. The plastic vent cracked where clip attached by factory installed screw. The vent fell off microwave on 10/2011. I spoke with Whirlpool customer service. It is out of warranty and recommended to buy new vent part ($40.00). The new vent broke once again on 12/2011, clip attachment location. Now, the plastic door handle is cracking. The customer service is sorry and recommends to buy replacement parts as long as they remain available. There are many reports of similar instances noted online. I live in a newly constructed condominium where multiple owners have had the same problems with their Whirlpool Gold Microwave Hood Combo GH5184XPS4.

I am having the same issues as all these others with this Whirlpool Microwave. The handle cracked, I had to glue the panel in place and now, the left bulb keeps blowing out. I cannot find anything on the web to reason why.

In April of 2009, I bought a Whirlpool over the range microwave, model # MH2175XSB-5. In September 2011, a small piece of the door fell off at the hinge. Pieces have continuously fallen off and now the door is splitting, rendering the item useless. It was purchased at Lowes and I had them installed the item. Two years of service plus installation come to big bucks for a piece of trash.

Cheap, cheap, cheap handle. I have never had a handle fall apart like this on anything I have ever owned. Each day, another chunk of the handle comes off. Today, the handle just broke apart and came off completely. I looked up for replacement and can't believe how expensive their cheap plastic handle is to replace! $40-55 for a handle that will probably last a year!

We purchased an over-the-range microwave in 2005 Model No. MH1141XMQ-1 Serial No. TRS1112979. It has worked fine however, within a year, the grill cracked. It was not covered so we paid for a new one. A few months ago, I noticed a crack near the top of the door by the handle and then a couple of weeks ago, a huge chunk broke off the bottom of the door.

I purchased 3 appliances (microwave, stove, and dishwasher) on 10/22/10 when they were on sale at Sears for my soon to be remodeled kitchen. I did not have them delivered until 11/15/10 until contractor was getting ready for them. They still were not installed immediately. On 11/17/11, in the evening, the microwave stopped working. I called Whirlpool on 11/18/11 for service. Whirlpool will not honor the 1-year warranty since technically I bought them in October 2010 but did not even have them installed in my home for use until the end of November or beginning of December 2010. Common sense tells me the company should honor the warranty. Are products being made today to last less than a year before they go bad? To pay for a service call and parts, I can buy a new microwave (but you can bet it won't be Whirlpool).

I lodged a complaint of Microwave problem on 05/11/2011, and up to this date (18/11/2011), I am still waiting for the problem to be solved. I have a 1 year old baby. We cook food for him in it. Due to the microwave not working, he is suffering.

The door handle is cracking on my Whirlpool microwave. This is a poor experience with Sears. My original door was smoked up from a kitchen fire. I replaced the door and handle in June. My boyfriend does all the cooking, so I did not notice the handle until November. It is cracking on the side. We contacted Sears, and they said it was past the warranty. This problem is due to a defective product. I have seen several similar complaints online.

I was preparing dinner. The stoves were off although the burners were warm. The fan microwave/vent combination was on low. I started to open the microwave to cook vegetables and the top vent part of the stove fell off. It apparently cracked. I am glad no one was injured but I cannot use the microwave until repaired. The Service Division is not open for calls until Monday. In addition, the ceramic top on the stove is now scratched. These appliances are under a year and I can honestly say that if the appliances were not part of the new home package, I'd throw all Whirlpool appliances out. They are poorly made and any service is abysmal. I had a reason to call when the house was brand new. I would never recommend a side-by-side refrigerator and the stove is garbage.

I am not satisfied with your customer service, as my microwave is not working from last 4 or 5 months but no one cares for it. I did complain again and again but your engineers do not have the skill to solve customer's problem, then why you say that you are a number 1 company in the world. From my point of view if someone will ask me for you to provide service, I will never recommend you.

Our over the range microwave needs a magnetron replacement just after one year and three months of normal use. We do not abuse our microwave oven in anyway. I have never experienced a microwave oven failing to heat, much less one that fails just after one year. To replace the magnetron costs $140, labor costs $120 and the total cost of replacement for a $550 microwave is $260.

Whirlpool customer service is non-existent. I have a Whirlpool microwave that burned up after two months of use, and they sent over a technician twice, in the past three weeks and it is still not working. Now, I am being told that it will take another two weeks before the correct part is found, and the technician is sent here again to fix the problem.

I have no microwave now, for what is going to be about 5 weeks, and that is only if they get it right this time. Whirlpool wouldn't approve for me to have it traded a trade for a new one at HH Gregg where I purchased it in Aug of 2011. HH Gregg only has a 30-day return policy, and it went bad after 60 days.

I have a microwave (Model: MH1150XMQ-0) in my summer home. The microwave gets little usage but the door has cracks in all the corners. I have two other friends with the same problem. This appears to be a design flaw and should be corrected. The microwave is still useable but I do not know how safe it is.

I am also disappointed with this manufacturer. I recently purchased an over-the-range microwave oven model KHMS2056S. Within 45 days of use, it quit heating. I initially established a service call through Kitchenaid's web site, with the first available weekend appointment approximately 2 weeks away. When the contracted service represented arrived (A&E), he asked me for a cup of water and placed it in the microwave, along with a temperature meter. After running the microwave for 45 seconds, he informed me that microwave was not heating. This was the extent of his troubleshooting, only to confirm what I had already reported in my initial service appointment description. The next step was to order parts and wait another 10-20 days for a new service appointment. When I challenged the technician on this, he stated that they were required to verify the problem and check the model/serial number of the appliance. But these were also provided through the automated service appointment system. Thanks to Lowe's who allowed me to return the item, even though the purchase date was outside the 30-day window. It seemed obvious to me this warranty contractor was simply creating multiple service calls to inflate the repair costs. And ultimately the consumer pays this.

Four microwave ovens to finally get one that works. Four months after purchase, the French door fridge accumulated ice, 3/4" thick, in the bottom of the freezer compartment. I had no knowledge of this until the drawer became difficult to open and close. Lowe's is replacing the unit.

I was harassed and tortured. I got an extended warranty on Whirlpool microwave oven but from the last six months, I was not able to use it. The original part worked for four years but from the last four months, engineers have tried to change the part and it was a duplicate one every time. It did not last for 15 minutes in front of the engineer. To date, the engineers are still not able to fix my oven so I haven't been able to use it for the last four months. Does it mean that Whirlpool make duplicate parts too and just ditch the customer? Is this also included under Whirlpool's "code of ethics?"

I had purchased a microwave oven on 18 April 11 and they delivered it to me without accessories. As I was a first time user, I didn't have any idea that the accessories are available with the oven. However, when I came to know after 5 months, I asked them about it and they did not respond to me properly. Even when a Whirlpool engineer visited my residence, he did not ask for the accessories for the demo purpose.The warranty paper has not been filled out by the dealer or the engineer; it is still blank. I tried to put a complaint through the customer care number but they did not respond to me properly.

I purchased a Whirlpool microwave oven on April 2010 and it was installed on May 2010. Last week, I noticed that the handle is cracking on both sides. I'm the only one using the product so it has had limited use. I spoke to the store where it was purchased. They said it is a "flawed" product and urged me to contact Whirlpool customer service. The customer service person who answered the phone and who was also the supervisor said that it is past warranty so they can't help me. I asked if they stand by their product. The supervisor said, "We stand by our warranty." Does that mean that we need to purchase warranties to protect against product flaws?

The one star is just for the oven, which is still working. I have a microwave and oven combo and the microwave is used occasionally for popcorn or to reheat the food. Soon, it stopped warming up. I called the service, which is one of the worse experiences I ever had, and was fixed.

Soon after, the same part got broken. But I ran out of the warranty. I bought the extended warranty and all the problems started. I was told by one of the Whirlpool representatives that before my warranty will become effective, I have to fix my microwave on my own expense. But in the Whirlpool terms and conditions, it stated clearly that they do not cover if the repairs are made by anyone other than a participating service provider or those recommended.

I decided to cancel the warranty after paying the first rate but before it become effective. I fixed the microwave on my own expense with a different repair service, since the one that was recommended by Whirlpool charged almost a half of the amount as I paid for the whole unit.

Within the month, the some part got broken again. I called Whirlpool to find out if this is a manufacture problem and is listed as recall. However, Whirlpool did not respond.

HORRIBLE! I purchased a Convection Oven Microwave in Oct. 2010 and 3 months later, the microwave stopped heating! I called customer service and they replaced the magnetron and two other parts. Two months later, the appliance broke again with the same problem. They serviced it again. Today, it was broken again and the service technician stated that it's the magnetron again. I called to get it replaced and they said Whirlpool doesn't replace appliances, they just keep servicing it. **! How can they get away with this!

Our new house came equipped with a Whirlpool microwave, model number MH1170XSS-1 and with serial number TRU2448152. After two 1/2 years of light use, the power transformer started burning. Luckily, I was standing right beside the unit, and unplugged it quickly. I called in the repair service, and I was told that I could buy a new unit for the cost of repair.

WHIRLPOOL MICROWAVE HAS HAD MAGNETRON GO BAD 3 TIMES IN 1-1/2 YRS! I bought a Whirlpool Microwave Hood Combo Oct 2009. July 2010 the magnetron went in it! December 2010 the magnetron went in it AGAIN! This time we had to pay the labor to have it repaired because it was 2 months outside the warranty period. We did not want to pay because we knew having the same part go twice in one year that something is wrong with it. Whirlpool told us that if it happened a 3rd time that they would most likely replace the appliance for us. Well....July 2011 the magnetron went AGAIN for the 3rd time! Whirlpool told us to take it to a licensed shop to have it diagnosed to prove that it was the same part as the previous two times, fax paperwork from the prior two times, and have the shop call in the diagnosis of the 3rd time. We did all that, and they told us they wouldn't do ANYTHING for us because it was outside of the warranty period! Well they knew that when they told us we had an opportunity to get it replaced!

THE SAME PART WENT BAD 3 TIMES IN A 1-1/2 YR PERIOD OF TIME. We trusted that the Whirlpool representatives were being honest with us during those phone conversations. Whirlpool can not explain why representatives would give us hope of a replacement (although each conversation is documented by their login and employee ID number). So not only did I buy a brand new MSRP $619 microwave, I paid to have it repaired the 2nd time, and to have it diagnosed the 3rd time, uninstalled and reinstalled the microwave each time, the inconvenience of not having use of the appliance during each occurance, and the unbearable suffering of calling in to customer service and repeating the story over and over to each representative.

My house is brand new (we moved in to it November 2009); we bought ALL our appliances from Whirlpool. All I get for an answer now is "sorry". That doesn't help me any financially having to repair and now replace an appliance that has been in use for only 1-1/2 yrs! I have seen $39 microwaves from WalMart last several years, so what is wrong with Whirlpool's manufacturing?! Customer Service is unreliable, untrustworthy, non-sympathetic, and insanely frustrating! My question for Whirlpool is...why can't you make a product that lasts better (better quality=longer life=healthier environment and happier customers)? Why can't you stand behind your products better? Don't you care about the impact you're making on us emotionally, financially, and environmentally? The model # is GMH6185XVS0 Serial # is TRY3111264.

my Whirlpool microwave door has a little piece that broke off. I called 800 4 my home and they would not or could not transfer me to a technical person. I wanted to ask if it was safe to use.

This is just shameful- this is not customer service. Especially when my microwave might leak. The woman just kept pushing me to make an appointment for a service call.

After purchasing all brand new Whirlpool appliances, in April 2010 when we have only had them for 9 months, the microwave quit heating up The tech came and replaced part in Jan, by April it was doing the same thing and not working! I called Whirlpool phone number and talked to ?? He said I should have bought extended warranty. It ** that all my old appliances that were purchased in 1992 were still working.

I am very disappointed in your Whirlpool appliance. With no help from your company, I will never purchase another Whirlpool product. As a company, you sure do have a lot of complaints on the internet. I would be very ashamed. I will be purchasing a brand that I am sure is not made by your company!

I purchased a Whirlpool Gold over-the-range microwave, model # GMH6185XVQ-1 on 4/14/10. We've been using it for the last year with no complaint. However, on 5/3/11, I put a ceramic bowl with a couple of cubes of frozen baby food into the microwave to thaw it for my baby, set the microwave for 20 seconds, hit the start button and heard a "pop". After the 20 seconds, I checked the bowl and the cubes were still solid, so I tried another 20 seconds, followed by 30 seconds. The results were the same. I then read the owner's manual that told me to put a glass of water in for 2 minutes to test it, which I did with the same results; the microwave was not working. I tried the convection oven feature, which is still working. Looking into the microwave, I do see a pin that has popped out of the top of the machine near the left-hand side which I don't recall being there before.

I called Whirlpool's warranty people, who told me that they were sorry. But the machine (which cost me several hundreds of dollars) was out of warranty by 21 days, so there was nothing they could do for me. I am stuck paying $65 for a service call, plus $60 per hour for the service, plus the price of any parts, most likely the magnitron, which I have no idea how much that will cost me.

I used to sell appliances and always recommended Whirlpool and their sister brands, Kenmore and Kitchen Aid, but if a top-of-the-line microwave stops working conveniently 3 weeks after the warranty expires and their customer service can't help, I will never purchase another of their products again or recommend them to anyone else.

Let all buyers beware of purchasing anything made by Whirlpool or trying to get satisfactory customer service from Lowe's.

I purchased a Whirlpool microwave late 2008, and in early 2010, the unit began arcing into the door, burning a hole in the door and the unit. Whirlpool was recalling other models of their microwaves at the time for fire hazard, which obviously frightened me. After fighting with Whirlpool customer service for a couple of weeks, they finally agreed to replace the microwave, which took some more weeks in March 2010.

Around January 24th, this "new" microwave literally just stopped working. A code displayed on the unit, telling me to call for service, which I did. Whirlpool arranged for a "higher level" technician to come out as we already have had problems with Whirlpool, and although WP did not follow through on sending me email confirmation and gave the technical company my old phone number, they came out on January 28th. The technician was here no more than 10 minutes total and ordered an inverter and a magtube, saying that it was usually either of these two out of three possible parts. He told me the parts could take 5-10 business days to come, but they were going to "ask Whirlpool to put a rush on it" seeing as this is the second WP microwave problem we have had. He also told me this was a tricky job, which caused me concern that the microwave only had 2 months left on the warranty.

So, I contacted WP customer service to relay my concern that what if 3 months go by and I experience more issues, but then the unit is out of warranty? The representative offered to extend the warranty by 6 months - better but I still foresee a problem. As I had not heard anything from anyone by February 16th, I contacted WP executive office and spoke to Yvette ** who was very apologetic and took my details promising to look into what was going on and call me back.

Today is February 23rd and guess what? There is still nothing from WP, Yvette, or the technical company. Yet again, I have been without a microwave for a month and actually had to ask a friend to bring one with them for a party that I had previously arranged! This is absolutely unacceptable, and I think at this point, I would like WP to refund the value of a new microwave so that I may purchase a different brand.

I am writing this letter to express not only my frustration, but my concern for Whirlpool consumers. We built a new home in May 2007. When shopping for appliances, we were told by several employees at various retail stores that Whirlpool Gold appliances were excellent, nearly top of the line. Naturally, this valuable information that my husband and I obtained, narrowed our appliance search down to price.

Once we found the best price in our area, we purchased our double oven, microwave, refrigerator, and dishwasher from Best Buy, all Whirlpool Gold brand name. Unfortunately, we are now extremely dissatisfied with our choice! Since our move, we have had to call on local companies, to fix all of the things that have gone wrong. Last year, our ice maker stopped dispensing ice through the door, and our microwave sparked fire several times. I am sure I can locate the receipts for exact totals of these work orders, but these cost us approximately $500.

Now, we are currently trying to operate a family home with no oven. At the end of October, I was using the oven and the lights which show the time, temperature, etc would fade out, while things were cooking, and miraculously return later on. This happened for about a week and finally the lights never appeared again. In the first week of November, my husband called a local company, that services appliances, to fix our oven. They came out and of course charged us a $60 service call to evaluate the problem.

They recommended that we contact Whirlpool for the replacement parts, since the oven was only 3 years old, and a very expensive appliance. We were told we needed a transformer and a control panel, and once we received the parts, they would return to replace them. I called Whirlpool who directed me to a distributor Marcone. I ordered the parts as instructed, which were $174.98, in addition to the service call we were responsible for. The transformer was delivered within a week, however, the control panel didn't arrive. I contacted Marcone who told me that it was on back order until the Monday after Thanksgiving. I waited on the part once again, and when I still didn't receive the control panel, I contacted Marcone again. They then told me that the part was on back order until December 18. Not only am I frustrated with having no oven, but I feel as if Marcone should be communicating with their customers when a back order date has changed via email, phone, US mail, etc.

I received an email that the order had shipped, but nothing about the control panel being on back order. I have contacted Marcone, and they say complain to Whirlpool. When I contacted Whirlpool, they offered me a 25% refund for the control panel I purchased through Marcone, if I faxed a receipt. Unfortunately, refunding me $31 doesn't fix my problem. Yesterday, I contacted Marcone to see if they could track my control panel, since I am having Christmas at my house and they said that the item now has an expected ship date of January 7, 2011.

Needless to say, frustrated is an understatement! After my conversation with Marcone yesterday, it was brought to my attention that over 1,000 people are waiting on this part, just from Marcone alone. How many people are waiting on this part nationally from all distributors? This should be a recalled. Whirlpool products and the consumers awaiting this part should be compensated. I have been waiting on my part for almost 2 months, and I can imagine how long others have been waiting. The Whirpool mission statement reads as follows:

Whirlpool, the flagship brand of the company, is dedicated to making a difference in people's lives every day. Whether it's making laundry a little less of a chore, doing our part to help you save water and energy, or donating ranges and refrigerators to Habitat for Humanity partner families, Whirlpool brand is focused on what's important in life.

They have definitely made a difference in my everyday life and I have to disagree that they are focused on what's important. If this many parts are in need, Whirlpool should be on the assembly line around the clock until all orders are satisfied! I am asking for your assistance in helping rectify this problem.

I was reading all of the complaints about Whirlpool appliances. Bottom line is that they used to be a good brand, but in recent years, they have not only degraded their quality but also their customer service. A common theme in the Whirlpool complaints is a fairly new appliance stops working (new up to three years old). They must pay for the labor and expensive parts only to have it break again in the same way or a different way. Whirlpool, as a company, does not take any ownership in this and therefore the consumer is not only out a lot of money, but also the hassle (from months without the appliance as repairs are attempted to not having a home as it burned down because of the appliance).

I feel fortunate in comparison, but I have had my own challenges with Whirlpool. In Nov. 2008, I purchased an oven/microwave (built-in) combo. It ruined my Thanksgiving dinner (hosting it for a large group of people). It was only a month old. So they came out to repair it. After months of aggravation and missed work days for various repairs, I'd finally hit the magic number where it is considered a lemon and Whirlpool replaces it with a similar model.

They didn't just do this. I had to end up writing the president of Whirlpool! Anyway, eight months later, we finally got the problem solved with another model being installed. Within a year, it was having problems. They replaced every part on it and one technician finally threw up his hands and said it was unrepairable. Another repairman finally got the worst problem fixed so I am barely able to use my microwave and oven. However, it's only a matter of time. These things are junk. I'm going to need to shell out another $1600 for a new unit soon and you can bet your life it won't be a Whirlpool. I will never buy Whirlpool again.

Maytag Under the Counter Microwave - Model #MMV5207BAB installed on Sep. 24, 2009. In Nov 2010, 14 months after purchase, the microwave began to cycle through the fan, running fan on, power level, fan off, continuously. After about 4 cycles, it would shut down with an error code of 5E. I called Maytag Customer Service to report my problem. They informed me the warranty was 1 year! This is ridiculous, 1 year warranty on a $500.00 appliance? She gave me the local repair office. I called them to schedule an appointment and was given an estimate of $300.00 to repair. They scheduled the repair service call for Monday. I was told from 3-5PM.

At 4:30PM on Monday, I called the repair shop and was informed one of their employees called off. So they would not be coming on Monday. No courtesy call to reschedule or anything, just wait till they show up. I immediately canceled the repair service and decided to buy a new non-Maytag Microwave! During this waiting period, I emailed Whirlpool/Maytag to ask what part needed to be replaced for Error Code 5E. That I had my repair scheduled, but I would like confirmation what part should be ordered because the cost of the repair was so expensive. Their stated turn around time for email responses is 3 business days. I received one email back from Whirlpool/Maytag stating my problem had already been addressed.

What has happened to the quality of Maytag? My family always purchased Maytag appliances with no problems. Could it possibly be the merger with Whirlpool? I would not recommend Maytag microwaves to anyone after reading all these posts and my personal experience.

My home was replaced after a house fire, 11-17-07, with a new Liberty Manufactured Home. I choose to upgrade the appliances. Whirlpool was the only choice. In hindsight, I would have now gone and bought my own appliances and they would not be Whirlpool or any Sears brand!

The appliances were installed in the home 1-08 but I did not move in until 2-08. The microwave (model # MH117OXSQ2, serial # TR U4159481) worked for one month and it stopped completely. Then the calls started to Liberty, Whirlpool, A&E. I wanted the unit to be replaced. I was told the warranty did not work that way. I was told by Liberty that in a new house there are always some bugs to be worked out and that I needed to call Whirlpool.

I just paid $94,000 for this home and they would not replace the broken microwave. This made me mad. I called Whirlpool after wasting 2 weeks with Liberty Homes. After several phone calls and leaving messages, someone called me back to tell me I needed to call A&E; they were their service people. More time wasted. I called A&E and set up a time for the technician to come. He only is in this area on a certain day. Another week, the guy came. He examined the microwave and thought he could fix it. After around 2 hours, he came to the conclusion the front control panel went out and it would have to be ordered. Takes up to a month for the part.

A couple weeks later, I got a call from the repair company. A serviceman was coming out. I thought, "Oh good. He has my part and will get it fixed." Wrong. When the guy came in the door, I told him I needed to be somewhere that afternoon. Do you have the part? What part? I think I can fix it. So all afternoon I waited for him to admit it was the control panel. I said why did you waste my time then? That is what the other repairman found out!

They told me the part would come to the house. It never came. I started calling A&E and Whirlpool and found out I could have driven an hour east of here to pick up the part I needed! Finally after 3 months or so, the part arrived. I had to wait until the repairman could come again of course. So I got the stupid thing fixed, after going without a new microwave in a new home for around six months.

The next thing the plastic piece above the microwave cracked. I had to get that ordered. My son replaced the part because the warranty had expired. Today, 11-3-2010, after only about 1 1/2 years of usage, I went to melt butter and I was standing in front of the darn thing and I heard and saw it spark inside! I immediately shut it off. I am so glad I was there when it did this. I just lost a house to a fire. It scared me! There is a small nick in the door exposing metal. You can see the black on the door and on the unit. With the butter in there, I could have really had a fire. I unplugged the darn thing. Useless piece of Whirlpool **!

I do not have money to buy a new microwave. I have been unemployed since April. The dryer I bought at Sears did not have a lint screen when delivered. It would not heat. I had to call the wonderful A&E people again. The serviceman had to order a part and told me not to use the dryer because it could cause a fire and it was not installed right. This took about a month to get fixed.

There is a class action law suit on the Sears lawnmower I bought new in 2006. It has lower HP than was advertised. The lawnmower rested for a whole year. My neighbor mowed my yard. Again, it never wanted to start. I spent a $100 to get it fixed. I only used it two times last spring and the tension release cable shredded! I have mowed lawn since I was a kid and I have been around lawn mowers never to see that cable break! Yes, the pull rope breaks. I put not the tension cable, not unless it is a Sears' model. My son had to order the part online because he could not find it anywhere locally. He has replaced it, but guess what? It will not start again! So it sits in his garage.

I survived my house fire, but having to cope with everything afterward has been the absolute worst. It would take me all day to write what else went wrong with just trying to move back home. I will never buy Sears or Whirlpool ever again! Add Maytag to that list now, too.

The microwave could have started another fire. I was in front of the darn thing when it sparked and crackled today, 11-03-10, so I shut it off and unplugged it. It is not safe to use. I have only used this appliance around a year and a half. It was supposed to be new. The dryer could have started a fire had I not had the common sense something was majorly wrong with it. The waiting for the parts and the rudeness of their customer service department makes the situation much worse. The repairman never showed up or they stay longer so they get more money, but it's you the consumer who lose money because you can not go to work and you have to take days off because the repairman was supposed to come! They also want to charge you for this and that and have things so twisted so they can weasel out of standing behind their own products.

Some of these stories are scary and I guess, I should be grateful instead of livid at my treatment. I entitled this experience, "How many morons and/or technicians should it take to change a light bulb?" Or "Minor feature is major flaw."

We purchased a Whirlpool over the stove type microwave Model # WMA1162XVQ2 from Best Buy and installed it in May 2010, although they have the date registered as 2009. I have my receipt. Our pre installed light bulb failed off and on after a few months and today I attempted to replace it. I opened the cover and the light bulb literally fell out hanging by a filament. The base is still in the socket. I unplugged the unit and immediately called Whirlpool. The base is still in the socket. The short of several long and confusing calls is this:

Whirlpool expects you to call a Whirlpool authorized technician at about 85.00 a trip to come out to your house to replace a blown light bulb, only my warranty, if they had it recorded right, was voided when I opened the light cover. It still probably would not have covered the visit. Do you really want to buy a product that requires you 85 bucks or so to replace a bulb whenever it blows? I don't know how I was supposed to know all this and I really wish I had known before I bought the product. Best Buy doesn't seem to care either. I think this needs to be posted on the product, so it is very visible at the time of purchase and after purchase considering the original owner may not be the only person using the product.

I believe the salespersons at the store may also be required to know and tell the customer about this feature. I have never had a microwave before that. I had to call in a tech to change a light bulb.The light bulb is behind a screw in plate at the very back of the base of the unit. It is difficult to reach and unscrew and the bulb faces the wall, so it would be awkward to unscrew and replace, but not impossible. If the bulb had not been damaged either in the shipping of the unit or the installation process. I don't know how long it would have lasted. I was told it was designed this way because of liability issues, so shouldn't the consumer be informed of this ahead of time?

I have been cleaning out my father's house that we sold after his death. The house and the appliances inside were purchased new in 2004, including an over-the-range microwave model MH1150XMT-0, serial number TR R11 19198, manufactured March 2004. We close escrow September 30, 2010. As I was removing the wire grease filters found right next to the light to wash in soapy water, a flash and poof occurred.

On 11/08/2009, I purchased an X2-20ES Whirlpool microwave from Joyce Mayne Electrics. The microwave worked fine until today being the 22/09/2010, just after the 12 months of warranty had run out. While using the microwave between the door the unit it started to spark and smoke causing the smoke alarms to activate in the house. I turned off the microwave and noticed the door started to melt due to the heat which was being generated. I called Whirlpool to inform them that their product may be faulty, and I was concern that other persons who have this product may be at risk of property damage, injury or even death. All I got from their customer service was: "Oh, well, I haven't got that date in front off me. I can't help you. You will just have to write a letter." Buyers: beware of this product. Our microwave was used daily and is always clean and the unit was always used as per their (Whirlpool) instructions. I only lost the price of the microwave ($95).

I bought a new home in June of 2008. I had brand new Whirlpool appliances delivered in August 2008. The refrigerator after one year and no extended warranty started leaking, the food is always lukewarm. My milk goes bad after 2 days, the ice maker never worked properly, and it doesn't work at all now. I have a build up of ice which I have to chop away every couple of days from the freezer. After 18 months, the Whirlpool microwave just stopped working. I will never ever purchase another Whirlpool appliance.

I bought a brand new home. The microwave broke. They sent a warranty company to fix it. They said it's not fixable and let Whirlpool know. A month later, I checked in and the representative told me it slipped through the cracks and I told him I need this resolved ASAP. He assured someone would call in the next day or two. Now, day three, I call in their notes for me to call a lady named Danielle. Why do I need to call? So, I do because my current microwave is sitting in the kitchen on the floor. Leaving a message for Danielle to call nothing, left a message at the end of her day, telling her I need a call ASAP. No microwave in a brand new home. I will never personally go in a store and buy their products. This is the worst customer service I've ever experienced.

My Whirlpool Microwave Oven's plastic triangle (with 3 small wheels) broke in the very first month of use. I have taken pictures to explain, but there is no provision to attach them here. Please advise your email ID so that I may send pictures. This is Whirlpool two oven combination unit installed by the builder. I'd like to request for replacement of the part.

I woke at 4 a.m. this morning to the sound of my 3-year-old over-the-range Kitchenaid KHMS155LSS-2 microwave running. It had turned itself on, the unit was extremely hot. The keypad was showing an F2 error and "pan mode" alternately. Only opening the door would turn it off. I eventually unplugged it after the cancel button was ineffective. I called Whirlpool Canada (Kitchenaid is their product), the representative on the phone said there are no quality control reports or recalls on this product and they are "unaware" of any problems with the unit. That's astounding, given the results on Google from hundreds of people who've experienced this problem. I guess I'm going to be charged for a tech visit.

I just moved into an apartement. The Stove and refridgerator were replaced with new.. I have noticed the microwave doesnt preform like I think it should. I checked the inside of the door. It is a Whirlpool Model MH660YM dated June 1986. iam concerned of its safey in emitting toxic waves. Please advise as to when OLD is too OLD. I have had no consequences at this time, but am really concerned for my safety and anyone exposed to any toxic radiation.

We bought a Whirlpool microwave in April 2009. They gave a 1 year guarantee plus free service. We faced 2 problems: 1) They asked to keep a plastic cap/ cover when we fry chicken or fish and the plastic cover melted the first time we used it. They have not yet given any replacement and say that it melts, so we do not need to keep it. 2) Our microwave suddenly stopped working. We registered our complaint in the service centre. They told that within 3 hours, the person will call us and reach us. Till 15 days, I was calling them. Nobody gave me a call or came to check the problem with the microwave.

This is really disgusting. I have never seen any company's so low quality service. This is very poor service and above all, they have a satisfaction code to - for what I don't know. Not only that, after 15 days they came and told it's the problem with the motherboard. They knowingly changed our motherboard with other model's motherboard and our defrost and some operation stopped working. It started showing error as err7. Again, I called them to rectify it. They were asking me to again call a customer service centre and again take a new complaint number, so that they can again take this long period to finish the problem and the guarantee period will also get over till then. Really I'm fed up of calling these people. If anyone can provide me with the right person's number to contact with, I would really be grateful.

After some weeks, we found the oven would not reach its set temperature and so a beef joint would not cook on time. This happened several times. We complained to our supplier who arranged for a WP service engineer to visit. He had never worked on this model before, and found nothing wrong, only onsite testing for 20 min.

This problem and others continued. The JT 359 was replaced; the problems still continued, and then the oven preheat would not work properly & the oven function would not reach & maintain the set temp. We are now on our 5th oven. They just delivered a new model JT 369. This will not reach the set oven temperature, but we will keep on for a week or 2 to see if all functions are usable.

I feel very sorry for users in USA and some other countries where consumer law is not laid down in a fair and honest way and companies like "WP" do not treat their customers in a dignified way, apparently using every loophole to ignore their responsibility. Whirlpool have only themselves to blame for having products made from substandard components in "China". They expected to be able to make more profit from the lower prices they paid, still charging their customers the premium price. If I had known the product was made in China, I would not have bought it in the first place.

The company that we bought from is a local company of high reputation, Premier Electrics Southampton. I feel very sorry for them as this transaction must by now have cost them money. Thank you, "Nick &Tom" for all your help & understanding.

We placed a service call to Whirlpool for service under an extended service contract for a microwave error "FEMA". The microwave is about two years old and cost us about $1,000 for a convection microwave, model GH7208XRS1. The service ticket no. is **. We were scheduled for service between 8 am 12 pm on January 15th, 2010. I received a call from A&E about 11 am that day to say they were arranging a second technician and would be here shortly. 12 pm came with no technician. I placed three calls to service, only to be disconnected during transfers. The A&E technicians arrived about 3pm to repair our microwave after having two boxes of parts sent to our home.

Upon inspection, they decided the parts were incorrect, without even opening the microwave. We were told they would reorder the parts. The technician went to his truck to order the parts but returned 45 minutes later to say Whirlpool had decided to replace the unit. We received a phone call the next day to be informed that our microwave was not going to be replaced, but had been deemed "un-repairable" and that we will now be required to pay for a new unit (est. $620), plus shipping (est. $75) from their website, plus installation (est. $100). Further, that we would need to accept this offer before we would be allowed access their "discount" website to order at the 75% price, and we would be reimbursed for only 75% of the $620 only, for our out of pocket expense to replace a Whirlpool unit of two years old and under an active Whirlpool service plan. I asked for a manager to contact us.

Note: Internet shows this unit in the $638 + $59 shipping range from other than Whirlpool retailers. So, where is the discount from Whirlpool for a loyal consumer? We received a phone-mail message on January 18th from the call center with the same response. No manager and no concern for the customer. We have faithfully purchased Whirlpool products an extended service agreement on our appliances just for this type of occurrence. I cannot remember when I was treated as rudely and with such lack of compassion or concern for the customer. I have yet to speak with a Whirlpool employee that seemed to care about losing another customer.

I bought a Microwave "Magicook 25C" on the 5th of July 2009 from Bigbazer, Highland Park, Kolkata. Unfortunately in the month of November 2009, the front door upper lock broke during the use. It is a plastic component. I registered to repair the same issue on the 1st of December 2009. One person came to see on the same day but till now (14/1/10) it is unserviceable.

I made several requests, at least 4-5 times to repair the same, but I only got assurance. I mentioned to them that, this is the high time and festive season to use this product but of no impact. May I know, is there any hope to repair it or I have to throw it out? Is this the way of service by the Whirpool given to their customer? If so, I am a foolish one to buy their product and will share my experience with all as I could. I hope the authority will take the appropriate measure to repair the same within a week and oblige.

I purchased a Whirlpool microwave oven on sale at Lowe's. I stored the unit while remodeling kitchen. When we finally started using it, it stalls when you start it and then when it does start, we noticed that when you open the door, the unit continues to run. I called Whirlpool and they told me this was very dangerous and hazardous to our health and to stop using it. But if I wanted it repaired, I would have to pay for it. I did not start using this unit within the first year so it's not covered under warranty but is still a new unit that has put our health in jeopardy. Good company that Whirlpool.

i am taking it back to lowes and leaving it at their front door. it was three months after the five year warranty ran out. great engineering whirlpool SOBs. just now i noticed a burning wire smoke smell coming from the dishwasher. it did not want to spray water out the first five times i turned the dail to 'on' i fear it will expire within a week. the range is still working, amazingly enough. i urge any and everybody to NOT BUY WHIRLPOOL

Purchased a Whirlpool Microwave/Convection Model GH7208XRB1 on 9-07 from Sears costing $700 during a promotional sale. Kitchen was under construction and not ready for appliances to be delivered, but was told that the 1 yr warranty would start when we took possession of the appliances. However, according to Whirlpool,their warranty starts the date of purchase. Microwave got delivered and installed approx 3-08, but rest of house was still under construction and not completed until 11-08 timeframe.

Microwave stopped working and was serviced on 9-14-09 by a authorized Whirlpool dealer(Diehl Appliance, Inc. 610-820-7632). I paid $62.45 for 10 minutes service call. Technician said that the magnetron, thermal fuse, and cracked doorframe needed to be replaced. Whirlpool agreed to pay for the parts, but not the labor. Labor was estimated to be about $97.59(1 hour to fix). Technician informed us that we had to remove the unit from the wall ourselves in order for them to repair it. We had to pay our cabinet installer to remove it.

Approx 2 wks later we rec'd phone call from Diehl (Whirlpool's dealer) that the unit cannot be repaired and that the whole inside is defective. They said that a Whirlpool representative would be calling us in regards to a replacement. Diehl also wanted to charge us $75 for labor for a unit that could not be repaired. I never rec'd a call from Whirlpool so I called them myself. I spoke to Sara from the Consumer Affairs Board,who informed me that there will be a small participation fee to replace the unit and that someone from the Product Exchange Dept would be calling us back. She also agreed to pay Diehl for their labor charge. We then rec'd a follow up call from Nicole who informed us that a replacement Microwave would cost us $396.32.

We were quite upset since we were told that it would be a small participation fee. She informed us that the $396.32 was pro-rated on their retail amt of $969(even though we paid approx $700 at Sears) at 14% a year plus $125 for a participation fee(delivery charges). They calculated a 28% usage factor of $969 which equals $271.32 plus the $125 participation fee for delivery and installation, a total of $396.32. I argued that their authorized technician(Diehl) could not remove the defective microwave so they probably are not capable of installing the new one either. I explained that I had to pay my cabinet installer to remove the defective one and install the new one. So Nicole agreed to deduct $50 from my bill, which costed me $346.32. I explained that I was very displeased with the outcome and the amt that I had to pay out of my pocket.

I told her that Whirlpool originally agreed to pay for the parts when the initial service call was done. The parts alone would of costed over $300 for the repairs. I explained that I didn't understand why they are charging me $346.32 for a replacement when the microwave could not even be repaired and they initially agreed to pay for the parts. I would of only been approx $97.50 out of pocket for labor costs if it could of been repaired. I also told Whirlpool that I believe the entire microwave was defective from the start.

I called back and spoke to a supervisor (Sara), who agreed to reimburse me the $125 participation fee and my initial labor cost of $62.45 that Diehl charged me, and provide me an extra 1 year warranty on the replacement microwave. However, when she found out that I was getting a $50 discount on the prorated amt of $396.32 from Nicole, she wanted to reduce my $125 to $75, claiming that the $125 was for an installation charge. I cannot believe how this company is allowed to nickel and dime consumers to death.

When I spoke to Sara and asked to speak to her supervisor or someone higher in the company about this, she refused to allow me to speak to anyone. She then agreed to sending me a check for the $125, but kept sarcastically saying that I changed the agreement by talking to Nicole. I don't feel that I should being paying anything out of my pocket. The microwave was unrepairable and defective and they should replace it at no cost to me. I can't believe they are allowed to rip off consumers like this and manufacture junk.

Their customer service stinks. I must have spoken to 15 different reps everytime I called and had to explain my complaint to every one of them because they had nothing documented in my file. I'm beginning to think that they only manufacture junk so you would buy their extended warranties to make them richer. I even explained to them that I am laid off for 6 months and didn't need to incorporate this added expense, but they could care less.

Microwave was defected. Door frame was cracked and the internal parts were all defective. Technician reported that the magnetron, thermal fuse, and door frame needed to be replaced. However, technician replaced new magnetron and said it was arching badly and determined that it was UNREPAIRABLE. This could of been a fire hazard. Would appreciate it if you could provide me their Corporate Address and a VP contact, so I can follow up with a complaint letter. Thank you

The plastic vent (part # 8183852) above the door fell off. Examining it, showed that the plastic had disintegrated around the screws and clips that held it in place. The door has developed 3 cracks around the screws on the right side. These cracks are all the way through the door in places. The whole door (part # 8204880) will have to be replaced. There has been no abuse to the product. It looks like the plastic has lost integrity possibly because of heat, but the appliance is designed to be used over the stove top.

bought a new over the stove microwave oven through lowes dicount stores. after a few months the front glass needed replacing due to steam from boiling water on stove caused air pockets between the panels.two months after warrenty expired the panel done the same thing maybe three months after installation of new panel. i called the number listed in the manual..same as before but this time they said i was responsible for replacement part plus install labor. what a rip off if they repaced it once it should at least have been covered till that was a year old. with two doors failing in a little more than a year i can't believe others have not failed. never again to buy whirlpool products.

We bought a top of the line KitchenAid microwave. The front panel(Membrane Switch) failed after 4 1/2 years. We paid for the labor and service call to repair it. The front panel failed again after two months. A second failure is unacceptable and your insistance that I pay all labor and service calls a second time is arrogance on top of incompetence. We have a lot of Whirlpool appliances which will now be replaced with a better and more responsible brand.

sir i had taken a whirlpool microven on 26-10-2009, at girias investment pvt ltd, brigade road, bng. bill no BR/17535. till now no one has come to show the DEMO for the product. even though we were calling the customer services center through the phone number. since from 27-10-2009. there say today will send or within in one hour we will send the service engineer but so far that is 29-10-2009 evening 8.00 pm. no one had turned to my house. this information is for customer services center bangalore.

Unfortunately, last week, the release lever that is directly behind the release button for the door broke unexpectadly and the cost to replace it is $55.00. So the total cost to repair a 16 month old microwave that originally cost $350.00 has become $155.00 - 44% of its original price.

I did not believe the local repair shop for this prices, so I decided to check the Whirlpool webpage, and to my surprise the prices indicated there were not too far from the local repair shop.

I am writing this letter because this was the first time I bought a Whirlpool appliance - and the experience was not a happy one. Since I have been involved in manufacturing of electronics devices and medical devices, after debugging why the pieces failed, it is my conclusion that my appliance was not manufactured or designed to last as long as my previous microwave.

I have a Whirlpool Magicook 25 lts microwave oven. When it stopped working, I lodged a complain with the Whirlpool call centre on 13th July 2009. Then after 2 days an engineer turns up. He checks and tells me that a part needs to be replaced. The part is not available in stock and tells me that it will arrive in a weeks time and leaves. After that no response from either the engineer or the company to update me about my complaint.

I call them again on 5th of August. They again give me a new complaint number and I am told that I will be contacted by the service engineer. No one calls!! I am now fed up and call again on 26th Aug. They again give me a new complaint number and promises that the engineer will call on the same day. Well, guess what - the engineer calls and asks me if my Washing Machine is still not repaired !!!! Washing Machine - where did the washing machine come in the picture?

I complained about my microwave not working I tell the engineer - please recheck with the call centre if they have forwarded him the right details of the complaint. He says he'll call me back. But, as expected from the pathetic and lousy company Whirlpool, no one cares to call me back to update me on the status of my complain. I am now completely fed up and want to talk to someone more responsible in the company that the stupid call centre associate. They don't give me anyone's number - they say they don't have it!! I ask if there is an email address where I can escalate the matter. They say click on Contact us link on their website.

I now decide to call the company directly at the number listed on their website in the hope that I might speak to someone but, again I kicked myself for my stupid thinking - no one picked up the call. By now, I am convinced that I trusted a company that is not trustworthy at all. I am writing this horrible experience so that people are aware how pathetic this company's after sales service is. Once you have bought the product you are pretty much on your own. Even a local grocery shop provides a 100 times better service than this third class company where you can;t talk to anyone other than the call centre.

I am complaining about the Whirlpool corp. that made our microwave. The thing is a lemon. It had to have the magnatron replaced at a year 1/2. It then needed to have all of the internal parts relaced this past winter. It has just failed again, and because it is past the warranty date, neither Kam's nor Whirlpool will do anything about it. The repairman (Tom) was very dedicated to fixing the problems. IT's just that it seems to be a lemon, since it failed again only a few months after being fixed. I would like to have Whirlpool replace it with a new one for all of the money, time and headaches that we have spent/suffered.

I got an electrical shock from a Whirlpool Microwave oven and had been in the process of settlement. I suffered short term memory loss and becasue of that I lost my job. I was unemployed for over 1 year. Whirlpool stated they would pay for medical services becasue I was not covered, they did not. They also said they would replace my microwave oven. Instead they took the eveidence and subsequently lost it. They NEVER replaced my microwave, never paid me for my loss wages and loss of employment not the pain and suffering I encountered becasue of the electrical shock. I have been given the run around for a very long time. I need something to be done Immedately.

I've purchased a Microwave oven before 25 days, I've used for a maximum of 2 hours cumulatively, and it got busted when i switch on the power. Given to service centre and they told it is rectified. After that again i used it for 15 mins. again when i open the door it got busted. Now this oven has become a big threathen to my life. please do the needful.

The microwave installed by the builder of the new home I purchased in October of 2003 is a Whirlpool GT4185SKQ-2 Serial # FGP050292. The manufactures rack the came with my microwave sparked and burned three of the four internal walls of our microwave.

I contacted Whirlpool and explained the defect in the product. I was told that the product was no longer under warranty after five Years. I convinced whirlpool to have one of their authorized service personal come out and asses the damage for themselves.

The Technician came out and stated "it was a manufactor defect, the unit rack arced and made holes in the main cabinet and the door." He concluded the microwave could not be repaired and I was out of warranty. He provided me with a quote to replace the door and paint the inside for $426.19. I made the claim in 2007.

We bought a Kenmore (made by Whirlpool) over-the-range microwave oven in March 2002. Sears model #666.51652, serial #TRL5210099. This was a fairly nice model, cost was over $400.

Within a VERY short time we began to have problems (popcorn would burn and not pop completely, relatively minor issues such as this).

Within a year a large crack appeared at the lower left side where the bottom hinge is located. Then the interior seal piece on the door began to disintegrate: the little nubs holding the door in place started to break off - from all appearances the plastic was breaking down due to the heat from the range. This piece eventually was just flopping and not sealed at all, which couldn't be safe.

Then over time -- a very short amount of time -- (as another person described above) the door wouldn't stay shut, meaning the light was on and the microwave wouldn't operate. And just like the person above, if we bumped the handle the light went off and the microwave worked. As time went on cracks began to appear in numerous areas on the door, both inside and out, mainly at stress points such as hinges, door handle, the interior door frame/seal previously mentioned, even around the keypad (!), and other places.

In November 2003 (by which time the warranty had expired)we had to have a repairman out for intermittent problems with the microwave not working at all. We paid $70 for this -- and the comment on the Service Receipt says "Normal operation at this time." Nothing was done for our $70.

Several calls to Sears resulted in one option: Purchase an entire replacement door at a cost of $180 plus shipping. After using a tiny countertop microwave while the Kenmore over-the-range unit sat unusable, we bought ($44) a new interior door piece and installed it, thinking maybe it was causing the door to stay open. Didn't make any difference.

So at this point, 6 years later, we continue to use that tiny little countertop microwave (cost for it was $30) and it has performed FAR better than the Kenmore (over 13 times the price of the cheapie model) while the Kenmore over-the-range microwave is still there simply as a vent hood.

We'll NEVER buy a Kenmore/Whirlpool microwave again. Next one we purchase will be all stainless steel!

Bought a Whirlpool over the range microwave new on the advice of a relative that works at a company that sells appliance warranties and she said that whirlpool was the best on consumer reports for over the range microwaves. Within the first month we had to have them come out and fix it. The door was not shutting properly and therefore making the light inside the micro stay on and the fan to run, bumping the door with our hand would make it stop. Then about a year later same thing except this time we just keep bumping it with our hand until one day it blew a fuse - made the whole micro die. Took it in and had it fixed - new fuse. Six months later did it again! New fuse - again! Then it did it again just last week - took it in and they put another new fuse in it.

Repair person said the door on this micro is [bad]! It is held on by a pin and clip and in time this loosens up and the door starts to sag which makes it not line up on the sensors properly when you shut the door causing the micro light to stay on and the fan run. In time it causes a short that makes the fuse blow! according to repair person - said he's never seen such a [bad] door on a micro in his life and he is at a "mature" age if you will and repairing appliances for a long time. Said he would contact Whirlpool and complain about the quality of the micro!

Obviously this is not happening to just our model micro when researching this issue on the internet!

We bought a new Whirlpool microwave from Lowes less than a year ago and its falling apart already The plastic door is cracking and falling apart little pieces at a time. Lowes referred me to a service company which would do nothing. The service man referred me to a Whirlpool complaint line that is machine respondent. No person came on the line Whirlpool refuses to do anything about the poor quality of the materials they use to make the micorwave.

Range light on microwave/vent hood failed

We replaced the original 1993 microwave in the house when built with a Whirlpool microwave. 2 years later the unit failed when the range light bulb burned out and when plugged in after changing unit blew up. Note this was loud pop with the entire control panel appearing to short out. Replaced unit again with another Whirlpool unit (dumb mistake). Now 2 years later the same events are traspiring. Units range light was flickering. This happens when door was opened and closed. Now bulb burned out due to constant flickering and I refuse to replace as it can be expected to short out again.

We regretably purchased all new Whirlpool appliances for our home when it was built. The quality of all have have been not very high. The Microwave has rust growing in the see-thru part of the glass door. They have some webbing between the exterior glass and the inside is basically a sheet of sticky plastic. Approximately the time the warranty was expiring we starting see the rusty look, but didn't know what it was or how it could be in the glass. We finally realized what is was doing just after the warranty expired.

You can not buy a new door and this issue has existed before it was even a year old. I've called customer service who offered no help...since it's out of warranty. I've emailed Whirlpool and never received a response. My new house has had a piece-of-crap microwave in it for 6 years now. It shines as an example to everyone to stay away from Whirlpool appliances. Today, I called customer service again and they asked me, did the door rust, before or after the big fire in the microwave?. There was never a fire in my microwave, the metal shelf got out of whack when popcorn was popping & it placed a mark on the back wall. When they show up for that repair, they just took white touch up paint and cover it up. When I told customer service today, there was no fire and they just touched it up with paint, she indicated, if we had only know you only needed paint, we could have just mailed some to you. So bascially now, they are saying they could have actually offered me less service than they did on the previous incident.

We purchased our home that has Whirlpool appliances installed by the homebuilder. I understand that our warranty expired November of last year, but this microwave model #MH1170X55-1 (maybe that 55? is SS? Serial #TRU1124936 (manufactured in March 2007) made popping noises when I tried to warm my rice 2 days ago. The repairman checked the microwave and the wiring behind the cooking panel which produced the sparks and he said that the transformer is the problem and to repair it would cost more than the cost of the microwave itself. He added that they do not make them like they used to anymore, no quality control.

Theres just two of us living in our place and I use this microwave only for re-heating meals and heating a frozen food dinner once or twice a week. Thats 7 minutes, twice a week at most. We expected a good quality microwave since it is carrying the Whirlpool brand name. Its as if company programmed this microwave to malfunction after a year of use and expiration of the warranty. We avoid buying non-branded products expecting that the products may not last long. Were very disappointed and surprised by the poor quality of this microwave because this is not like those no brand name, cheap ones. I do hope that this is not an indication of the quality we can expect from company in the future as we also own a Whirlpool refrigerator, stove top, dishwasher, washer and dryer.

The microwave stop working and we paid the repairman $75.00. Today 04/01/2009, a Whirlpool executive assistant contacted me with an attitude and said that she was representing Mr. Fettig the CEO.

on 3-18-2009 I attempted to heat soup in a perfectly clean whirlpool microwave model gh8155xjq. it was purchased with the house in 2003. I haerd a loud pop and saw a flash with smoke coming from the microwave. Opening it up i saw that the rack on the right front was burning where it was held onto the wall. The smoke was bad. I immediately undid the unit. After reading about other whirlpool microwave fires i felt it important to report this matter. I am a retired police Lt, and not one that complains easily,.

I recently used the self-cleaning feature on my Whirlpool Electric Built-in Combination Microwave/Single Oven unit (GMC275PD) and received a P error message during the cycle. The unit stopped working and the door is locked shut. After numerous calls to Whirlpool, the latch part is still on back order. I have been waiting 4 weeks to get this part so that I can get my oven opened and operating.

Whirlpool has not been any help at all. They offered me 20% discount on a new item. Why would I buy a new oven from them. Obviously, this has been a problem and they are not willing to make things right. I have been without an oven for 4 weeks. We have had to eat out numerous times and order take-out food just to get a hot meal. This is both expensive and time consuming.

We built our new home in Dec. of 05. It is now just 2 months over 3 years of that date and I have had to PAY to repair three different Whirlpool Appliances. The latest is the microwave. The part will cost more than the value of the microwave! Whirlpool doesn't care nor do they stand by their products. They warranty things for 365 days and then you have to PAY if you want more coverage. I will never buy (or be forced to buy from a builder) anything from Whirlpool!

The economic impact is I have to buy another microwave which is just wrong. I have had appliances for 10 years and not had a problem with them.

We have Whirlpool above the range microwave (GH5184XPSO. This is a stainless (?) microwave with a plastic handle and plastic around the door that peels. The handle has been replaced twice and we just have to live with a peeling door. Whirlpool did not seem to care since they replaced the handle once the first year (within weeks) and shortly after the year warranty was up, that handle also peeled. It was not a cheap microwave. It only looks cheap! My suggestion is to go with a brand that cares enough to actually use stainless in the door and handle.

I have an above range Whirlpool microwave model number MH1170XSS-0. It came installed as part of an appliance package with our new house. The microwave stopped working just before the 1st year warranty expired. Whirlpool fixed it at no charge. Not trusting the microwave I bought extended coverage and I'm sure glad I did since over the last two years it stopped working 4 more times and had it repaired each time at no charge.

So, over the last 3 years since it was installed it has failed a total of 5 times. It just failed again (6th time now in less than 3 years) and according to my extended warranty contract I am entitled to a comparable replacement unit after it fails the 4th time. This time I am having them replace the unit with another comparable model. Hopefully, this will resolve the issue.

Whirlpool generously supplied a replacement door to a microwave that cracked at the handle that was barely used & just a month or so out of warranty. The appliance company that fixed the door made two trips, first supposedly to check the color (how many colors are there - white, bisque, black or stainless - whirlpool took care of that I believe with the model & serial number)! They then told my husband it would be $90 dollars to replace, as Whirlpool would not let us replace it ourselves. Had I been home I would have said to forget it.

Anyway the repairman returned two weeks later and I timed him from in to out the door. He was here exactly 13 minutes. It took him almost half of that time to take the door out of the box! There were a total of maybe 4 screws involved, but I only was aware of 2 or three. I'm not the smartest person on the planet, but I think I could have easly done the job myself! Again, gas is down now, and I feel $90 is highway robbery!

$90 for less that 12 minutes labor

Bet it was made offshore with a non-humidity controlled room!

Whirlpool Microwave 1.5 over/oven/hood combo shoots fire from metal rack tabs. I also had the cracked handle that many Whirlpool users mentioned BUT the fact that many people have had fires from the rack brackets is very alarming and the manufacturer is calling this operating error is down right disgusting! Model MH1150XMB-1

My microwaves were recalled due to fires. I contacted Whirlpool regarding this and they sent out a technican to fix them. They were able to fix one but the one that was on fire they are now saying it is the control panel and did not fix it. I want this replaced and well as reimbursed due to the microwave I had to buy because I was having Thanksgiving and needed a microwave.

When I built my home I had a Whirlpool mocrowave installed. I have had nothing but problems with it. First there was a recall on the microwave (Model MH7140XFZ-1) due to it being a fire hazard. Then I had to have the door replaced due to cracking at the bottom left hand corner. 3 years later the new door is cracking and now the door and glass fell out onto our stove. Whirlpool microwaves are dangerous and should not be allowed on the market.

The door of my Whirlpool Microwave hood Combination has a crack from the bottom of door to the top of the handle. Also, where the hood is attached to the top of the microwave it has cracked and is now loose. I checked to see if this one touch 2005 microwave hood combination has been recalled and it has not. I feel that Whirlpool should take responsibility for all of their defective products. The Model Number is: MH1150XMQ-3.

I was unaware of any recall and our Whirlpool microwave/hood caught on fire. The fire was contained to the cooking chamber. I realized it had done so due to the strange sound it was making. After opening it up I saw flames. I pulled it plug which was located above in the cabinet above where the wall unit was mounted. I the n put a wet cloth to it. After it was extinquished we removed it to ensure the fire did not break through the cabinet.

Currently do not have a microwave.

Had a new microwave which stopped working within six months of use. Called the Warranty service, somebody came out 5 times and still could not fix it. Called Whirlpool and the manager offered no relief and said we will try to repair and will not offer replacement.

Had to take off work everytime somebody came to look (funny to say your manager your microwave issue)
Bought a standby microwave for 1 month (maybe this will become permanent)
Frustrating calls to both whirlpool and servicing company

All the mess everytime somebody comes to fix

About 3 yrs ago I completely remodeled my kitchen. I purchased a new Whirlpool slide in range and over the range microwave hood/vent combination. About 2 months ago the microwave went out. I pulled it down and took it to an authorized Whirlpool repair center and was told the repair would cost $300. A new one like the one I had cost $359, so I told them to scrap it and purchased a new one (not whirlpool).

About a week later I was telling a co-worker of my experience and he said that it had blown a fuse and only cost about $20-$30 for a new one and he new how to repair it!! I called the repair center and of course they no longer had it. Too add insult to injury, yesterday my whirlpool Accubake range and oven combo quit working. I am no appliance repair man, but I had a family member who is an electrician come over and the only thing we can determine wrong with it is the same complaint ever other poster has commented on and that is the electronic control panel!

I haven't priced the control panel yet, but an seriously considering scraping this piece of junk and getting a new stove - not whirlpool or any other brand sold under the whirlpool name!

Whirlpool is not interested.

The black plastic is cracked in about 3 places. The door handle broke at the bottom.

While heating up a small amount of food for a snack in my microwave hood combination, flames started shooting out from the back cooking rack support. Luckily I was watching the food since I was only heating it for 45 - 60 seconds, so I stopped the microwave immediately. I called Whirlpool to let them know what happened so that they could notify other people of the safety issue or perhaps issue a recall.

I was informed that it was user error since I must not have had enough food in the microwave for the waves to be attracted solely to the food; since the cooking rack was in the oven, there must have been grease that splattered onto the support (even though I clean my microwave after every use if I do not cover the food), which then must have caused the fire. They sent a tech out to inspect the damage and determine the cause of the problem. He was not able to determine the cause of the problem due to the damage. He did try heating up a cup of water, and immediately flames started shooting out of the damaged rack support. He said that even if there had been grease on the support, it would have burnt off by then and would not be what was causing the fire when he attempted to heat the water.

The technician told me I would have to replace the entire microwave, which runs about $500, since the damage was severe. Only the inside of the microwave was damaged since I saw when the fire first broke out and stopped the microwave within seconds of it starting.

The interior light on my over-range microwave went out a few days ago. I looked inside the cabinet to find no access panel or light lens I could remove to install a new bulb. I went on line to find instructions, none seem to be available for microwaves due to stored energy possibly causing electrocution to the unsavvy diy'er. I did call Whirlpool Corp. and spoke to 4 persons, explaining to each my situation and each refered me to the next person. The last person I spoke with was Brenda. She told me this unit would need to be serviced by an appliance repair technician, it is not serviceable by the customer.

I called a service company to find out the charge for replacing a light bulb would be $95.00 per hour (not sure how long it may take) plus the service call plus parts. It seems the design and engineering are faulty to require this kind of excess. If I were to follow the same logic, why is it possible for me to remove/install the light lens on the underside in order to replace dead bulbs as I have done in the past? There are wires and sharp edges that can surely cut your fingers, why allow this? I haven't spoken or written to any others about this situation yet. I will try to give Whirlpool Corp. an opportunity to consider my dismay. If it comes down to replacing the microwave for such a minor issue,

I may replace the dishwasher (Whirlpool) with a brand other than any of Whirlpools products and it's many brand names. Amana, Bosch, Estate, Jenn-Air, Kenmore (Sears), Magic Chef, Maytag and Roper.

My model is Mh7130XEQ-2, serial FGJ4038639, mfg. Oct-1999

I purchased top of the line built in microwave oven from sears. they wanted to charge me a ridiculous amount of money for an extended warrantee which would have made the already overpriced item a complete rip off of the customer. I investigated about extended warrantees and it was decided not purchase. I also assumed that my product would work for several years and by the time I would need repairs the warrantee would have ended anyways as always has been the case with all of my purchases and many other people that I know.

I needed to replace a light bulb and unplugged the unit, changed the light bulb and then turned it on when the whole system failed. My electrician came and could not find anything wrong that he could do. I called Sears and they were not very helpful because the warrantee had just expired and referred me to Whirlpool directly. I called Whirlpool and they were so not consumer friendly or helpful.

I feel ripped off and taken advantage of as a consumer. There is no reason why a product from which I thought was a reputable company should fail so soon after purchase. They do not stand behind their products and as a customer, they really do not care about me either. I am outraged that now I will have to spend an additional several hundred dollars to fix something that I am now terrified will happen again and again.

We purchased a mircrowave over in 2004 and it 2006 it caught on fire. There is a rack that fits into the microwave and the part that it hooks to caught on fire one day when I turned on the microwave. We bought another just like it for our other kitchen in 2005 and now I am afraid to run it.