In May of 2002, we purchased all new Whirlpool Gold appliances for the new home we had just built. As of today, we have had eight service calls on the dishwasher, replaced the micro wave with another brand and put a new compressor in the fridge. Every time we called the company, we would totally get the run around.
I know they were just hoping we would go away but we kept calling and calling customer service. If we didn't get satisfaction we asked to talk to the supervisor until we got to the top of the chain. We finally got a lady who sympathized with us and got something done. As of today, eight service calls and probably $1100 or more later, they agreed to replace our LEMON dishwasher. The supervisor said it should have been replaced a couple years ago. Just what we were trying to get through to them!
They have replaced two heating coils that burnt and snapped apart(very dangerous scenario), replaced a thermostat, replaced two control boards, replaced the detergent and rinseaid dispensers, replaced the pump, had us increase the hot water temp, run faucets to heat the water (is this very energy efficient? I think not.) and had us try other little things.
We have no children left at home, we travel a lot and don't use the dishwasher that much but it was always broke down. Usually we had to wait 2 to 6 weeks for parts! I thought dishwashers were made to be used. We thought by buying a more top of the line product, we wouldn't have all these problems. When our company would come to our house, they were always having to wash dishes by hand.
We don't blame the service people who came to repair Whirlpool's problem, they were great in trying to help us. Their hands were often tied. Luckily, we kept buying the service contract. I guess because we knew we would need it again. So if you do have problems, keep calling the company and if you don't get satisfaction with one person, ask for their supervisor until you get to someone who will do something.
Karen of Colbert,. WA (06/15/08) Our dishwasher in our new house@2yrs old started leaking on the floor..I bought a Sears whirlpool,1st one would not run at all, 2nd one installed ran a little then quit. Salesman upgraded us to a better bigger kenmore brand which is still doing good. no xtra chg.NOW our Whirpool-over the top Microwave,door cracked.
these appliances were installed in a new house , we moved in 11/2004..
Pat of Moreno Valley CA (06/09/08) i had a dishwasher for 14 years, a jenn aire and only replaced it as i remodeled my kitchen. it had nothing wrong with it. i bought a whirlpool and within 3 years it stopped working right. takes up to 2 hours to clean dishes, that dont get cleaned. i am so sorry i bought this dishwasher. everything is made to be thrown out. i am shocked that a whirlpool cant last at least 10 years. what is happening in this world today? junk, junk , junk everywhere !!!
Nandini of Helotes TX (04/22/08) We recently purchased a new home built by Whitestone Custom builder (August 2007). The builder had a base model Whirlpool dishwasher installed in the home. It did not clean dishes, left grease marks on glassware from drinking water or milk, left tea stains, coffee stains and any stains for that matter.
After a number of visits from A&E Repair place and some other repair place, the bottom line was (as are the cases with all the other complains I read in this site) the water is not hot enough or the water is too hard. Well we have just moved to this house from our prior residence, which is only a mile or 2 away, in the same city. In my prior residence I had a Maytag and we did not even had a water softener (which is present in the current home of ours), and the dishes came out spotless.
However, after seeing my grief my builder, Mr. Tim Rice, was very gracious and exchanged my dishwasher with a supposedly upgraded one (DU1055XTSS) just weeks ago. But this one, though had a bigger tub and a few extra buttons, is no better than the earlier one. I seriously think Whirlpool needs to stop selling the dishwashers to rip off the consumers. They should also ask the repair men to come out with a new believable line other than water is not too hot or the water is very hard. I feel so sorry for the consumers like us who are stuck with these dishwashers and the A&E repair services.
Now that I learnt that recent models of Maytags are made by Whirlpool, I am debating whether to buy Maytag dishwasher or not. I am going to replace this dishwasher by a working one that is going to work as a dishwasher and not a stainkeeper. I was also told to increase the water temperature in the water heaters themselves, run hot water till I feel the water is very hot and then turn the dishwasher on. So why do they advertise with their 2-4-6 hour delay wash function keys. Are they asking the consumer to use the delay wash and then just before the dishwasher starts to wash, to come to the kitchen and make sure the water is hot!!!
Running hot water for 5 minutes before the dishwasher starts is definitely increasing the energy bill for the household. Looking at the stained and clouded dishes, food soiled silverwares and food remaining on the dishes after a full wash is not only frustrating for ones mental health but definitely a clinical health hazard.
Bonnie of Dallas TX (01/20/08) Our dishwasher model GU1200XTLB1 has always taken a long long time to wash the dishes and did a poor job. We contacted the 800 number and told them that it takes about 3 hours on the short wash and over 5 hours on the regular wash; and they told us it was our water, so we turned up the water heater to the highest level and allowed it to run to get hot before turning on the washer. It still took over 5 hours for a normal wash and 3 hours for the short wash.
Thinking that I could improve the performance, I filled the rinse aid with Jet dry (had been using the basket type attached to the rack). On the first load after that, the washer started to smoke and smell really badly. We turned it off; when we tried to run it again it would not fill with water or pump water out. Any suggestions? My mother has been washing the dishes by hand now and then putting them in the dishwasher for a final rinse. Now it won't even rinse. I know this washer is no longer under warranty, but I am wondering if there ever was a recall on this washer?
Chris of Naples FL (01/02/08) I currently have a Whirlpool dishwasher, model GU2500XYPQ1. It's one of their top of the line models and is less than two years old. It began to have smoke pour from it with the stench of melting plastic on Christmas day. Thank goodness it wasn't running at night while my family was asleep. I had to run out to the garage to the circuit breaker and trip it myself. Who knows what would have happened if I had not been there to prevent this electrical malfunction from spreading? The A&E technician arrived and took apart the door assembly and showed me the damage. The electrical board, the wire harness, and the wiring were black and disfigured. The plastic safety coating on the wiring had completely melted off in the area.
I immediately called Whirlpool to have the technician explain these scary results so that I would be able to get a voucher to replace this defective unit. To my surprise, Whirlpool would only give authorization to replace the damaged components despite not knowing the cause of the electrical meltdown. I have been shuffled from one person and department to the next and cannot get them to replace the product that nearly caused my house to catch fire. When I asked one of the representatives (Hamda, extension 6424) if she could assure me that replacing the damaged parts would prevent this situation from occurring again, she replied that we would have to wait and see if it did! I would think that Whirlpool would want to collect the unit to test it rather than have my family become guinea pigs. This unit already had a fire-related recall service performed on its heating element. While performing an internet research on my model to find out if anyone else experienced a similar electrical meltdown to mine, I discovered another yet-to-be-completed (or even the courtesy of Whirlpool notifying me) fire-related recall on this model in relation to its motor wiring. Jim Kuhn (extension 6485) assures me that Whirlpools failsafe standards make it impossible for my dishwasher's electrical meltdown to have resulted in any damage other than to the dishwasher itself. My family is more important to me to take another chance on taking Jim at his word. I would sooner place trust in the honesty of a guy selling refurbished appliances out of the back of his truck at a flea-market before placing my trust in another Whirlpool product.
I'll never run an appliance while asleep. I no longer have the trust. I'm out several hundred dollars since I will have to replace my Top-of-the-line (moneywise) Whirlpool dishwasher. It's less than two years old, nearly caught my house on fire, and could have hurt or even caused death to my family.
Nicole of Warwick MD (12/12/07) My whirlpool dishwasher motor broke after less than 3 years of light use. I called the company hoping that they would stand behind their product. Of course, the motor is out of warranty and I am out of luck.
It seems that there is a frustrating trend to sell throw away products, charge exorbitant amounts of money for them, and then offer an extended warranty for even more money. It is becoming almost necessary to purchase these extended warranties because no one is manufacturing products to last within the normal warranty time period. It seems to me an appliance that costs $600-$700 ought to last more than three years.
Tom of Hermitage PA (12/09/07) I purchased a Whirlpool Dishwasher model GU2400XTPT7 in January, 2006, and it has only lasted 23 months. The motor and pump assembly have both failed. I spent $499 on this dishwasher, and it certainly should be expected to last longer than this. Whirlpool has said that they are sorry for my problem and would be glad to send A&E appliance repair to diagnose my problem for $60. I advised them that I have already had the problem diagnosed by a reputable appliance repair man and that I don't feel A&E is a very reputable organization. Whirlpool would only offer to schedule an appointment with A&E.
I would not advise anyone to buy a Whirlpool product or any product sold under another name that Whirlpool manufactures. It should have lasted longer than 23 months, and now have to spend hundreds of dollars to replace it.
Judith of Lyons MI (12/02/07) I purchased a NEW Style CABRIO WASHER and DRYER set July 11,2007. I began to have issues within the first use, but assumed it was lack of my education on the washer. After re-reading the instruction manual and calls to both the seller and Whirlpool the problem still continued. The washer tears permanent press clothes, pulls the threads in towels, damages quilts and blankets. It so tangles and wrinkles clothes that I end up ironing most everything, and these are items that never had to be ironed before. Then the dryer catches these STRINGS the washer created and further causes damage. The dryer takes forever to dry and when using the sensor option, the dryer stops while clothes are still damp, further wrinkling them.
After many calls to Whirlpool they gave me a repair number in Grand Rapids. The man came out saw what the machines were doing, and said that is the way they should work. Calls again to Whirlpool and another repair repair man who was not used to this new machine, so he called Whirlpool for suggestions. Ordered a new plate and circuit pack; he came back in 2 weeks and replaced both items, and also the sensor in the dryer. Now the washer doesn't tear clothes but stills tangles and damages them, and the dryer still catches the damaged clothes and does not dry fully. Called Whirlpool and was told that's all they will do, this is the way these appliances were supposed to work and the trouble I claim to be having was a matter of opinion.
I'm stuck with $2000 appliances: CABRIO WTW6600 and WGD6400. I threw out some of the damaged clothes and other items. I mostly now wash my clothes at my sister's. I just turned 64 and thought this would be the last washer and dryer I'd need to buy. HA!
Gary of Marietta GA (11/25/07) I purchased a Whirlpool dishwasher (M# GU2400XTPS7)on July 9, '06 for $568.00. I did not purchase an extended service contract for two reasons; 1)Consumer Reports found this specific model to have an outstanding review, 2) It's a Whirlpool. Initially, this appliance performed above our expectations. However, that changed approximately two weeks ago. We've had problems with soap not dispensing, dishes not cleaned, decal on control panel peeling, and motor noises.
I called Whirlpool and a repairman was sent. He suggested remove and replace: pump and motor, sub-valve and sub-panel. Total estimate parts and labor, $727.06. I paid the $65.00 diagnostic fee and declined the repair. I plan to purchase a new dishwasher of similar quality. Once installed the cost of both dishwashers including related expenses will be approximately $1600.00. My house has had only two dishwashers prior to this one. Both were the cheapest models available at the time, yet lasted a combined total of thirty three years. My Whirlpool lasted only sixteen months. I have written a letter to Whirlpool expressing my dismay at buying this appliance.
Robin of Chesterfield VA (11/02/07) I purchased a Whirlpool Calypso prior to the class action law suit. It had problems with poor wash quality, noise, water splashing out and rusting of the lid. After a great deal of run around the unit was replaced. The new unit worked for 6 months and then had the same types of problems. A leveling plate (the item the recall was for) was replaced. Now 6 months later I am faced with the same problems. I believe this is a poor quality product. Whirlpool will only send someone out to fix the problem. I feel that they should replace the unit with a different type, especially since I have had so many problems (with two different units).
My clothes do not come clean and many have been ruined due to staining, fading and other issues. I am going to have to get a new washer.
Mary Kay of Old Forge PA (10/13/07) I purchased a Whirlpool dishwasher for my tenants' apartment 2 yrs ago.They have taken perfect care of it. They noticed a smell in their house and some gnats. After a lot of reserch we found the diswasher had drained through the sub floor under it. When the repair man came we found the tub of the 2-yr-old dishwasher was cracked. Whirlpool sent out their repair man to the tune of $53.00 who told us the tub was cracked. I wasn't shocked by this since I already knew it. So now I have a wet, moldy floor that needs replacement, a dishwasher that needs major work for which I will have to pay an additional $150.00 plus have unhappy tenents who must wait a few wks for the part to come in.
Jessica of Woodland Hills CA (03/31/07)
The book says it should take 86 minutes to clean the dishes. It takes 3 hours. Whirlpool sent 4 different technicians to fix it. It didn't help. Each one told me I should run the water until it got hot. Which doesn't sound energy efficient to me. And it still took 3 hours. I called other appliance repair places and none of them agreed with Whirlpool appliance repair people.
Kathryn of East Islip NY (5/23/04): I purchased a new dishwasher, Model #GU1100XTLS1. After using it for approx 1 month, I noticed the interior tub turned pink. I washed another load of dishes, hoping that it would go away but it didn't. I called the 800 number as listed in my booklet, and I was told that it discolored due to washing dishes that contained tomato sauce, and I had to WASH the dishwasher with a product called Glisten.
In my opinion, I should not have to wash the dishwasher after a load of dishes. This is its job. It is supposed to save me work, not create more. I think that the plastic used in the tub is inferior. This should not be this porous new. I could understand it in an older appliance, but not at this stage. My previous machine was 16 years old, and was as white when I discarded it as the day I bought it.
For as machine that displays its energy efficiency so proudly, how effecient is it if it needs to be run again, with no dishes, to clean it? This takes up time, water, and electricity to heat that water.
Mary of Pasadena CA (12/23/03): We have a Whirlpool dishwasher model GU1500XT that we purchased just 2 years ago. We had major problems with it right away. It made horrific noises at various times of the wash cycle and we really got the runaround from repair people. (It is supposed to be the "Quiet Partner"!)
I begged Howard's Appliance to take the machine back as well as Whirlpool but they did everything short of re-building the thing to avoid this measure. Many misdiagnoses and many hours of waiting for repair people later, the pump and motor assembly, drain pump and other parts were replaced. Now...just 2 years old and this machine is taking upwards of 3 1/2 hours to run! When it is finally complete, the dishes are wet and barely warm.
After 3 missed appts. by A & E, we finally got someone to come out. He suggested my problem was the temp. of the water going into the machine. I told him I ALWAYS call up the hot water until it is intolerably hot before I push start. He then suggested we increase our water heater from our present 40 gal. tank to a 50 gal. tank and that would mitigate the problem. I am NOT replacing a water heater sufficient for our 1500 sq. ft. home for a dishwasher. Yikes.
Shirley of Carmichael CA (5/15/03): We bought this dishwasher on 3/13/02 from Best Buy. The dishwasher never gets the dishes cleaned. There is food on dishes when completed. We have tried different dish soap, water tempature changes and the way we place the dish ware inside the washer. We believe we have a lemon. We cannot remove food stains from the top edge of the dishwasher. Clorox won't even remove the stain.
The dishwasher we had before lasted 12 years and then died. We have only had this one little over a year. I am sorry that that we didn't go somewhere where sales persons know the products and the best models. They have teenagers working in there with no knowledge of the appliances. If someone tried to sell us a different model than this one that would have been better, we certainly would have purchased.
Scott of Woodbridge VA (4/18/03): We bought a top-of-the-line Whirlpool dishwasher (model GU1500) in December 2001. It required repair in February 2002 and again in April/May 2002. Both times, Whirlpool was going to take 10 days to send the parts, until we complained and they sent them by overnight. The dishwasher broke again in April 2003 (four months after end of warranty), and the company refused to pay for repairs.
John of Tampa FL (1/19/03): Wires inside metal junction box inside right bottom of dishwasher started burning and shorted out. Unit only one and one half years old. These are the power wires from the wall. Thank God we were home at the time. Had to cut burnt wires and resplice them. Can't remove metal junction box unless washer is laid on its side. Very bad engineering.
Steve of Overland Park, KS, writes: My firm represents the family whose daughter died in a fire which, according the the state fire marshall, was caused by a Whirpool dishwasher purchased at Sears. The daughter died a horrible death. The mother tried to convince her daughter to jump out the window, but the daughter ran down the hallway, where she died. The mother and daughter's last words to each other were through a bedroom window as the house was burning.
Monika of Sacramento, CA, writes: On Thursday, Nov. 30, 2000 my husband and I left his 80-year-old grandmother at home to tend our 16-month-old sleeping daughter, while we did some Christmas shopping. We started the dishwasher before we departed.
Later we found out that the element in the bottom of the dishwasher had come loose and in contact with the inner-door (plastic), charring a hole in it. Grandma had to ask our neighbors for help in finding (and stopping) the terrible odor. Thankfully nothing more happened.
In the meantime, the Whirlpool service/safety dept. cancelled my Dec. 8 service call, that same morning stating that they would send a "special tech." to research the incident. When I asked when they would be here, he (Mark) replied he didn't know. Since then I have phoned Whirlpool 3 times, and still the dishwasher isn't working.
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