Whirlpool Dishwashers

The dishwasher chopper blade broke, and the check valve is gone. My over-the-stove microwave handle came off in my hand, and the top cover for the fan fell off in a pan of hot grease and almost burned me. What the hell is wrong with this picture? I paid a lot of money for inferior products, and I can't find replacement parts anywhere. And they are expensive when you can find them.

I have tried to get this resolved before I talked to a rep, and your computers were down. I will never buy another Whirlpool again, and I am spreading the word. Don't buy Whirlpool. I am thinking of posting this on Facebook.

Whirlpool under-counter dishwasher (model DU1345XTVB0) was purchased 14 months ago. Upper rack plastic adjustable wheel rack is broken. Will not replace. Dishwasher has probable design flaw with wheel positions causing overhanging load to put extreme stress on outer two wheels. The design was done to save money instead of having telescoping rails as most dishwashers do. Explained this. They will not even send a part. Many other Whirlpool dishwashers use these parts. Probable class action suit material.

About 4 years ago we replaced all our appliances to Whirlpool-- what a mistake! The product is not what it used to be. It is cheaply made. It breaks down in 2 years, makes noises. And on top of that to replace some cheap plastic part costs a fortune!

I bought a Whirlpool dishwasher. It has a plastic removable cap to pour in the liquid for their "Rinse Aid" drying. It is something like a bottle cap, a 25 cent part. I lost it. I called up, they wanted 12 dollars for the part and 9 dollars for shipping. They refused to just put it in an envelope and put a 30 cent stamp on it.

On October 21st 2011, Michael sent their technician, Steve, to my residence to check my washing machine. I was in the house the whole duration of his visit. After testing he concluded that the control board of my machine is faulty. Although he brought with him his own control board but he never showed me my machine working when he installed his control board, even though I was in the house at the time. With my lack of knowledge at the time, I missed requesting that he show me the machine working with his control board. But he should have involved me in the diagnosis since I was just home and should have been his initiative. Anyway, Steve then said that the total cost of the control board plus service is $194.03 on top of the diagnosis fee of $81.19.

I was taken aback with the cost since working used washing machine on Craigslist just cost $150. So I said I can only pay him for his diagnosis of $81.19 by personal check. He issued me an invoice with account number **. I also thought that I also could get a cheaper control board online which I did. Also, I know I have the right not to purchase control board from them as long as the diagnosis was accurate since I paid for it. So I ordered a control board from ApplianceZone.com and also chatted with a technician named Kelly.

Based on the symptoms I related to her, Kelly confidently said that the issue is not with the control board but the Control panel is the one that is faulty. Kelly's diagnosis was different from Steve's but since Steve has personally checked my machine, I decided to purchase a control board. When the board arrived on Octpber 25th, I immediately installed it as its easy to install since I followed simple instructions how to install it myself. But when I installed the new control board it manifested the same issue as the original part.. So I called Steve over the phone and he said the new control board.

I purchased also faulty and that I have to replace it which I did. Then the second new control board arrived on November 8th and when I installed it, exactly same issue again manifested. That was then I suspected probably Steve misdiagnosed my Washing Machine. So I tried calling Depew the same day but wasnt able to reach Steve. Instead another guy named Kenneth answered the phone. He said that Steve has the right diagnosis but I insisted that I recalled Steve never showed me the washing machine working with his control board installed so I'm doubting he got the correct diagnosis.

Since it wasn't helping me at all, I decided to visit personally their store on November 8,th 2011 at 5933 Burnet Rd Austin TX, to request an audience with their manager. Then I met the manager named Michael ** who I believe is also the owner of the company. After introducing myself and explained the issue and told him that I wasnt satisfied with the service rendered by Steve because with two new control boards why is my machine still not working so I believe Steve got an incorrect diagnosis. I was a dissatisfied customer and I was hoping they would find a way to help me since I already paid them $81.19 but to my surprise, this Michael ** was so rude, his response was "We have done our job, you are on your own now.

We don't need your business. Good Bye" I said "Is this how you treat your customers? " he answered me "This is how I treat you".. I felt discriminated and insulted by his unprofessionalism. I couldn't imagine an owner of a business treating a customer like that. Before I left, I told him that I will report him to Whirlpool since they referred Depew to me and I would also report to the Texas Attorney General. He just said "Go ahead and do what you want to do. We have nothing to do with you; I couldn't believe we have a business owner like this here in Austin TX.

I really appreciate you helping me with this issue with Depew Appliance especially with this issue with their manager Michael Depew. I also demand refund of $81.19 for the diagnosis as they don't deserve to be paid and also they should pay me the cost of the control board $85.13. Lastly, I like to request that whatever license this company is holding must be reviewed as his dealing with me as customer is nothing short of discriminatory.

If you are thinking of buying any Whirlpool products, please think twice. We had a dishwasher, lasted 2 years; range with cook-top, within 2 years computer had to be replaced and again in another 2 years. Needless to say we did not replace either one with a Whirlpool. Over the range Microwave Oven Magnetron blows in 5 years. 3 months over the warranty. In a call to Whirlpool we were told "we are sorry you have had all this trouble, we will send a repair man out and he can replace the parts needed." Thanks, but no thanks and went out and purchased a Samsung model, probably cheaper than the repairs would have cost us. There are so many good appliances to choose from. Please stay away from any Whirlpool products, no need for additional aggravation.

Whirlpool dishwasher failed after 16 months. It leaks continuously. they sent a service provider 5 days later out to fix it, then said there would be a $129 fee for coming (this was never mentioned at time of appointment), and the total repair cost would be $208. I wasted a day waiting for repair person to come, I declined the repair due to the cost. I called customer service later, during office hours, and I received the poorest level of customer service I have ever experienced.

Whirlpool will no longer receive support from the our family. This machine cost over $500, and a ruined rug. Whirlpool wasted our time, and a day from work. We will never purchase Whirlpool appliances moving forward, due to this product and customer service experience.

Certain brands of dishwashers made by Whirlpool, including Whirlpool, Kitchenaid and Kenmore, are a fire hazard. Most appeared to be made in the mid-00's. My Kenmore Elite, model# 665.16293400, bought in March 2006, started emitting a burning plastic smell. I removed the door panel and found where the control board wires have been overheating and melting the plastic liner inside the door.

Further investigation led me to kitchenaidfire.com, which details the models involved and includes hundreds of reports of fires from these models. I also searched saferproducts.gov and also found over 100 reports of fires from these models. The report logs are growing rapidly as it appears most of the control boards start to malfunction about five years in.

I called Sears and they said that Whirlpool needs to do a recall. I called Whirlpool and I was told that they do not make Kenmore dishwashers, only some parts. This is completely false. I couldn't believe the representative was told to tell me that besides the part that is failing is stamped Whirlpool. These Whirpool-made dishwashers are a documented fire hazard and need to be recalled. I do not know what it takes, hundreds of fire reports have been logged and they are rapidly growing, but I hope that it doesn't take someone to be killed before they are recalled.

I bought a Whirlpool dishwasher in 2008 from Best Buy and purchased the extended warranty through Best Buy. First of all, my complaint is not with Best Buy (model # DU1145XTPBA). I have had nothing but trouble with the unit not filling with water, being noisy, and other problems. And then, my intelligence is insulted by these independent contractors, who are supposed to be appliance repair specialists. I found that far from the truth in most cases. They have a list of patented things that the consumer is doing wrong: not having a hot water heater next to the unit, using too much detergent, not loading it properly, and on and on. They must think we are idiots. I always would run the water from the sink till it got hot before filling. And I am a miser so I use less detergent than what the manufacturer or the detergent package says.

Anyway to make a long tale short, it started leaking last week, so I assumed the door seal or some other such thing. But lo and behold, the door is rotted out at the bottom. The black finish has bubbled up and the metal is actually rotting away. I am from up north and it looks like my old Chevy 2 Nova rotted out. I called Whirlpool and spoke with several people and supposedly someone in management. They were, of course, sympathetic but offered no assistance or explanation. They offered to send a factory authorized repairman to replace the door at more than the cost of a new dishwasher. Are we that stupid? They never offered me a voucher for a discount on a new unit, which I am going to have to buy. I would not have accepted it anyway, as my last few experiences with Whirlpool have been dreadful.

I will never buy another Whirlpool anything. The name used to stand for a quality product that you could depend on. But now it is like most things are offered to the consumer in this throw away society. And as long as we keep buying inferior products and only expecting them to last a few years, I am afraid that is what we will continue to get. Be vocal and let them know how you feel, even though they are probably yawning on the other side of the phone. They are without compassion and could not care any less. They are just looking for a paycheck and have probably heard a hundred complaints like mine, so it's water off the proverbial duck's back. But when it's their own job in jeopardy, perhaps they will start passing on these complaints to someone who will be willing to listen. It's a very bad experience and I will never buy Whirlpool again.

I bought a new house in Hattiesburg with a Whirlpool dishwasher that is loud. It runs normally but when you open it the dishes are just as dirty as when you put them in if not worse since it will spray any residue from the bottom to the top shelf. I have taken it out and inspected all lines and such but can find nothing wrong to the naked eye. Thus I've got dirty dishes that must soak since the drying cycle retakes grime back on and then be rewashed.

It was horrible! I paid $568 for a Whirlpool dishwasher from Lowe's in 3/09. The Clean light flashed, then stopped and flashed again. I didn't buy an extended warranty, because I felt Whirlpool was a great company. I had A&E Factory Service come for a service call, paying $70 later w/ tax, only to find out that the heater is no longer working. It would cost $216 to fix it, and we had to remove the dishwasher. Why bother for the total of Today's service call and the repair, when I could buy a new dishwasher? It cost $568, and it lasted a little over 2 years! It was horrible. There's no warranty and no help from Whirlpool, because I didn't buy a warranty. Guess, my dishes will air dry, and I might as well do them myself!

Rust stains started appearing under the protective coating on the stainless panel after 10 months. The service person said that it was a defect in the metal but when he called it in, they said it wasn't covered because it was after the 30-day limit. I tried several times to get someone to listen but always the same answer, "after 30 days".

If I could give half a star, I would. I purchased a Whirlpool dishwasher. Once installed, it leaked immediately. Thinking it is best to call Whirlpool for repairs under warranty, they decided to send out a technician from A&E Factory Repair. This is where the service sucks.

A&E needed me to wait about 2 weeks for the first available appointment for service. When the technician arrived and pulled out the dishwasher, he told me that he would not repair it because he didn't like where the hose was installed through the cabinet. He insisted that only after the hose was moved, they would return to fix the leak if it was still an issue.

Of course, the hose was then moved and the machine still leaks. So, I called A&E back to schedule another service call. I was again told that the next available service call was 2 weeks out.

Now, the day before the service call, I receive a phone call from A&E, telling me that they have to reschedule the service call that is supposed to be for tomorrow. Once again, the earliest next available appointment is another week out.

If it was now not past the original 30 days to be able to return the item to Lowe's, I would have already done that. By the time the first A&E service call happened, it was already past the 30 days in which I could have returned it to Lowe's.

I will never purchase Whirlpool again simply because they use A&E service center.

I purchased Whirlpool dishwasher in March of 2011. In July of 2011, the stainless steel front started getting rust spots. Called Whirlpool and they sent a local repairman out. After 3 weeks, I called Whirlpool again and was told that the rust is cosmetic. I insisted that I have other appliances with stainless steel and they do not rust. Either they used a inferior grade of steel, or it's not steel at all. They repeated it was cosmetic and they are unwilling to do anything about it.

I bought Whirlpool Quiet Partner II from Lowe's. Four years after purchase, the key pad starts blinking and the machine won't start. I called Whirlpool and they sent a repairman out who tells me that it will cost more than $300 to have it fixed because a part has failed. Whirlpool offered me no help. What a terrible customer service from Whirlpool. Pathetic product. Don't buy Whirlpool. It is not worth paying $300 to fix it when it might have another problem.

I called to find out if they could assist me with my dishwasher. It is 1 year and 3 weeks old. The start button will not switch on the machine. The only way they would assist me is if I would pay the full cost of repair because it is 3 weeks out of warranty! There are no other suggestions. I would have met them half way with paying half the bill but I got nothing but 'I'm sorry and we can't help". They don't stand behind their product.

I bought a Whirlpool Dishwasher, Model No. GU3600XTVY in July 2010 for $844.30. In August 2011, it failed to clean dishes. The repairman said it needed a new heating element and computer board which costs $319.92. Today, he installed the new parts and it still won't heat the water! Now he wants to take it in to the shop to check the wiring.

My previous Dishwasher was a low quality builder-installed GE that lasted 16 years without repair. If we Americans accept that 1 year is an acceptable life span for consumer products, we will continue to have this type of trash sold to us. Made in America is now the product you don't want to buy.

In 2099, I purchased a Whirlpool Gold from Lowes. It has never cleaned my dishes, especially the pots and pans. My dishes also have a powder coating on them after various cleaning cycles that I have tried. I have tried every detergent available.

The repairman suggested a detergent, which I already tried. He told me that the dishwasher uses only 1.9 gallons of water in total. That confirmed what I thought the problem was, not enough water! It is a design problem that cannot be fixed. I have bought Whirlpool for years but not in the future.

I've got a brand new house, with brand new appliances by Whirlpool. Within less than 6 months, my dishwasher, Model no. DU1015XTXB0 Serial no. F00702058, had its electronic board gone bad. Instead of replacing the dishwasher, Whirlpool replaced the part. Not even one year later the same part went bad. Now, the dishwasher is not even 18 months old and it will cost $255.00 to repair. It is just the two of us in our home and I bought Cascade packets 20ct x 5 at Sam's. I'm not even done with the packets, so I know 100% that we have run the dishwasher just 70 cycles in 18 months.

I bought a Whirlpool dishwasher from Lowe's and it has never worked properly ever since. It has been a little over a year now and it will not drain, will not wash dishes, and it stinks so bad that you can't drink out of the glasses. It's a total piece of junk. I called the manager at Lowe's and explained all the problems. He said that he would see what he could do. I left three phone numbers but he never even bothered to call back. I will never buy anything from Lowe's again.

I purchased dishwasher model #GU2800XTVT0 in May of 2009. Today, it leaked water all over and damaged my floor. My husband pulled the dishwasher out of the cabinet and found that the motor had fallen off. It did not have a bracket to hold it in place and worked loose, which then disconnected a hose. I called the customer service but they won't do anything because it is beyond the 12 month warranty. It only lasted slightly more than two years.

This is obviously a manufacturing defect and we were just unlucky enough that it failed after the warranty had expired. The most ironic thing is that my husband worked for Whirlpool for 20 years. There is no loyalty here.

I bought dishwasher three years ago and the machine was less than 1 year under warranty. They switched it out with a refurbished machine. That machine broke within 1 year. The warranty had expired. They sent a technician and I paid him $75.00. He said that it could be fixed for $149.00 because the panel board was not working. He replaced the panel board it worked about six months. Now, it has broken again. I called to send another technician out and we paid him $75.00. He then said that it would be $375.00 to fix he problem. We told him no. He left the dishwasher with water in the bottom. Now, I have to get someone to take the machine out and to purchase another machine.

On March 3, I purchased a dishwasher (Model: KUDE70FXSS1 Serial No.: F10202361) on Whirlpool's VIP link, which will more likely be my last Whirlpool purchase based on the slightly damaged product and incredibly poor customer service I've received. Upon delivery of the dishwasher on March 9, I noticed that the left rear wheel was damaged and slightly bent. I also noticed that the unit was a little off balance. But the delivery person explained to me that everything was okay and that the front legs just needed to be adjusted. I believed him and signed the delivery receipts with the additional note about the left rear wheel being damaged.

At the time of delivery, the driver also happened to mention that J.B. Hunt did offer installation services for dishwashers. I then called Whirlpool customer service, which pretty much gave me the cold shoulder, and said that it wasn't in their policy. I had to request the installation service at the time of purchase and Whirlpool would not send someone back out. This made me upset because I initially wanted to have the dishwasher installed but your VIP link didn't show an option for installation. I'm not sure how I'm supposed to request the installation services when they're not being offered. But the genius customer service representative thought that I should intuitively call Whirlpool when the link isn't on the website. This is the first demonstration of Whirlpool's poor customer service, in my opinion.

After a couple of days of driving around to get a hose and a cord to perform the installation, I finally installed the dishwasher on March 12. Once installed, I noticed that the hinge on the left side was rubbing against the tub of the dishwasher. The door hinge was bent and the main tub was slightly damaged. Again, I contacted Whirlpool's customer service department who sent out a repairman who confirmed that the dishwasher needed new tub and hinges which were covered under warranty. Unfortunately, he told me that I would not receive a new dishwasher since I installed it myself. He would order a new tub and hinges and transfer all the equipment and wiring from my original dishwasher to the new tub. Essentially, I would have a refurbished dishwasher at a new price, which I do not want.

I initially wanted to have the dishwasher installed but your VIP link didn't show an option for installation. If Whirlpool's website worked the way it should have and offered an installation service, I wouldn't be in this situation. I would have paid for the installation and the people installing the new dishwasher would have realized that it was damaged prior to them leaving and ordering a new dishwasher. I am a customer and not a dishwasher repairman. No normal person would have been able to catch the damage that is on my machine. Second, I find it hard to believe that Whirlpool's policy states to have all the equipment from my original dishwasher installed on a new tub. So, I paid $989 for a new dishwasher that's really a refurbished dishwasher because of the damage. I wish I would have visited this site prior to purchasing. I will never deal with Whirlpool again.

I called for a fourth replacement of continuing cracked panel on a dishwasher. When they found out there's no extended warranty, they charged it to me. So you must pay extra for a manufacturing problem. Their products are bad!

I purchased a Whirlpool dishwasher. It does not work and Whirlpool has not honored their warranty.

My Whirlpool dishwasher model DU930PWSTO that I purchased June 16,2011 died on June 21,2011.

I called local repair company, they said the electrical control panel is short and needs replacing. The approximate repair cost is $370.00, it was $297.00 brand new. Dishwasher is 33 months old used and only every other day for a small family. Whirlpool will do nothing, and company that sold it to me, PC Richards, will also do nothing.

I try to buy American products and every time I do, the same thing happens, it breaks down and no one takes responsibility. It is time to change my buying habits.

The dishwasher caught on fire. When I called to report, Whirlpool said it wasn't on the list that catches fire. I had some minor smoke damage. To add, It made a popping noise, otherwise it would have not been noticed.

I purchased a Whirlpool dishwasher model GU2275XTVB1, which was installed on Dec 15, 2009. This was considered near the top of the line and not inexpensive. Some time in Dec of 2010 I was having spotting and film on the glasses and plastic. I tried changing detergents but it did not make a difference. Finally I called Whirlpool in January 2011 thinking that the rinse cycle my not be working properly. I was told that the dishwasher was over the one year warranty and I would have to pay a repairman to assess the problem.

After spending $129, I was told that since the company was using inferior plastic on the tub I would have to put in an expensive water softener or use a product called Dishwasher Magic. I have been using this Magic and the problem seems to be worse. I am taking out silver, plastic, pots and pans and having to rewash them. I am very disappointed with this Whirlpool product since I thought that Whirlpool made great products. I am ready to replace the dishwasher with something that cleans dishes.

The washer is not even 2 years old--bearing needs replacing which cost over $400 in repair bills. All Whirlpool could say is that the 1-year warranty was out and they were no longer responsible.

I have had the product serviced over three times since 5/2009, and I missed work to meet the repair guys and used laundry service until fixed several times. And now, I am still without a washer, because I trusted the company to give a product that is worth the money or either stand behind their products to make consumers want to purchase their products. But to take the consumers' money and not care is not right.

The Whirlpool dishwasher control panel caught on fire. Model# GU1200XTKS0. Serial# **. I was able to cut power to the house and save my family's lives. We are usually in the bed when the dishwasher runs. Seeing as how I was able to stop the fire before anything was severely damaged, I have the control panel that failed. The steam from the wash cycles is designed to escape in the same location where electrical connections within the control panel are made. The moisture build-up over the years caused an electrical shortage. This would have ended the lives of my family and can for many others.

I consider this a product that is designed to fail within a certain amount of time. The problem is, if your home circuit breaker does not trip, then you are done for. The design could easily be made into two completely separate sections. Instead, the manufacturer counts on a simple rubber seal between the two sections.

I contacted Whirlpool and was quickly connected to the Whirlpool safety department. I was informed that since my appliance was nine years old, they would not be able to help me. The dishwasher is discontinued and unrepairable. The best they could do was offer me a 15% refund on the new model of my choice. After much debate, I accepted the 15% refund. This was due to the fact that the installation dimensions of another brand would force me to have the cabinet re-modeled. I have reported the problem to Consumer Product Safety Commission and my local Attorney General's Office.

Make no mistake. I am very thankful for my family's safety. It was fortunate I was able to save my home as well.

Our dishwasher has never worked correctly since we have bought it a year and a half ago. We have had 4 service calls on it over the year and half we have owned it. It is a dual drawer KitchenAid made by Whirlpool. It just does not clean the dishes. Our dishes are nothing special and not oversized. But because of the design the top drawer does not close properly on our standard size dinner plates. This in turn creates a leakage problem (first noticed by one of the service techs).

However, even if the load of dishes have no dinner plates in it, it still does not clean properly. We have had to re-wash or hand wash dishes after unloading them from the dishwasher. The pump on the upper drawer of the dishwasher was replaced during the first service call. It was explained to use on the fourth service call that because of the design of the dishwasher the pump is actually undersized for the task of actually cleaning the dishes.

Given the design issues that seem to be inherent with the dual drawer dishwashers, (The too small drawers, the inadequate pump size and the dishwashers overall inability to actually clean dishes), we would like it replaced with a single drawer dishwasher. Whirlpool, however, refuses to back their product claiming that it works correctly. We have spoken with Whirlpool corporate and that seems to be their line. They did send the fourth tech. who essentially did nothing but agree with us that it is a design issue and cannot be fixed.

There seems to be a design flaw in the upper rack of this dishwasher, which was purchased new in the summer of 2010. Six inch bowls which are supposed to be placed in the center of the upper rack are unable to remain upright, they tip into and bump into each other. These have the same problem on the lower rack except they will stack correctly in the two slots reserved for larger serving bowls. Also, some of the openings in the rear of the upper rack are large enough for small juice glasses, 2.5 inches in diameter and 3 inches high to tip through and fall onto the lower rack.

If ever I purchase again a Whirlpool dishwasher, it will not be purchased without first taking a sampling of dishes to the seller to see if said dishes stack correctly in the dishwasher. Extra care must be exercised when placing small juice glasses and six-inch bowels into the top rack of this dishwasher. The design flaw of the top rack compromises the rack's ability to safely accommodate small juice glasses at the rear of the rack without the risk of them falling (and perhaps breaking) onto the lower rack. The design flaw of the top rack also makes it impossible to clearly separate/accommodate more than about four six-inch bowls at a time in the center row without the danger of the bowls being chipped or not being cleaned at the points of contact with other bowls.

I have been in contact with the escalation dept. of Whirlpool Corp. since 7/1/2010 in regards to the Maytag dishwasher recall. I reside in American Samoa, U.S. Territory. Unfortunately for me, Whirlpool does not have a Maytag repairman in this area. Therefore I have agreed with Whirlpool to sign a waiver for the repair of the dishwasher. In return, Whirlpool will send me the repair kit necessary for the repair as well as the waiver. This was five months ago.

Nothing has been delivered to me. I have persistently called the escalation department but it appears that they have a problem with the mailing, a problem with processing the order, or they do not know whats going on with my account.

Friday, 2/18/2011 I again called to inquire about the part. Susan (no last name) said, "I'm sending this to my supervisor because of your special circumstance and I will call you tomorrow about the status of your repair kit". There was no call. I am at my wits end. Whirlpool, with an annual sales of approximately 17 billion in 2009, can not seem to hire someone to accurately take care of a problem they caused and which is causing many of their customers' pain and anguish. If there is something I can do or perhaps advice that you may be able to offer I would greatly appreciate it.

I purchased a new Whirlpool Gold Dishwasher Model GU2700XT550 on Dec. 2007. In Dec 2010, the computer board has died, and it will cost $700.00 minimum to repair it. This is the third Whirlpool Gold product I have purchased in the last 4 years that has had the computer board die! These boards are $500 to replace plus labor! A dishwasher is cheaper than having it repaired. Do not purchase Whirlpool appliances if you want them to work more than 3 years.

My name is Joel **, I am Taraneh's fiance', and the one who troubleshoot her dishwasher problem. She has basically warehoused this Whirlpool Dishwasher (model # GU1200XTLS3, serial #FP4602325) since she bought it 'new', having to hand wash, while the washer lived the good life of retirement! I've searched Whirlpool's database of recalls, and have found none describing their re-engineering of the 'chopper' mechanism. When I looked at the online chopper, it's evident the replacement unit has been re-tooled to correct a poorly engineered design. The self-cleaning screen of the chopper is so deeply embedded in the motor unit, that Whirlpool Management expected no one to diagnose the root cause of it's failure.

This dishwasher was highly promoted at the retail outlet, and it's Manufacturer's Recommended Price reflected this "top-of-the line" quality. Taraneh was 'taught' to believe, this was the quality of all dishwashers, since she is from another country, and lacked a 'standard' by which to compare. After we purchased another comparable unit from a competitor's line-up, and was so thoroughly satisfied, was when the 'Whirlpool Con' realized.

I work on appliances and I have run across a problem with one of your dishwasher designs. Model du018dw1b1 and other models with the same motor pump. The motor is fine but the shaft is pressed on to a plastic slinger that goes into the pump ass and drives the impeller. The plastic slinger melts and breaks above the fan which causes the motor shaft to spin freely without turning the plastic drive shaft. The only fix is to buy a new motor which is stupid when all you need is a $10 dollar part that is not sold by itself! I have run in to this problem many times and I am afraid I will find many more like this. This is really my only complaint with this design. If possible please find me a way to find this part to ease my customer's checkbook.

We purchased a Whirlpool dishwasher in 2004. Now we are selling our house in Manhattan, KS. The Whirlpool dishwasher leaks and ruins the wood floors, etc. We have already moved to Colorado. Now, we have to go back to repair all the mess. The things never did run well. It will take us longer to sell our house with this mess.

I owned a whirlpool dishwasher model number: GU2500XTPS6 (stainless stain) that came with the new home back in 2006. Most recently (10/2010), I noticed water sipping through the bottom of the dishwasher. As a mechanical engineer, I took the unit out and inspected the unit thoroughly. I noticed a white residue on the lower pump motor assembly. I removed and disassembled the pump motor and determined the root cause to be a defective motor shaft which lead to water leaking into the back compartment of the motor assembly where there shouldn't be any water (no rubber gasket). I called Whirlpool and the warranty has expired and that they cannot provide the part to me free of charge even though I told them that I could take the part to their service provider for examination. Even if their service provider was to conclude the motor assembly is the root cause, I will still need to pay for the motor assembly.

We have a $450.00 4 year old Whirlpool "Gold" Dishwasher with upper and lower level rusting racks. this is clearly a case of manufacturing defect due to the fact that the exterior surface of the racks have not been compromised or damaged. The rust is growing from the inside and causing the rubber coating to burst, spilling rust particles throughout the dishwasher tub. Whirlpool refuses to do anything about it other than offer to sell me $285.00 (plus tax, shipping and handling) and have me replace the clearly mis-manufactured/defective part.

After a series of complaints, they generously offered me a 50% discount on the parts. What a joke! they seem more concerned about their bottom line than taking care of a good and loyal customer! Dishwasher does not function properly. Spewes rust throughout the tub while in use.

I purchased a new Whirlpool Dishwasher Model #DU945PWST1 in January of this year. No more than three months later, I noticed a crack in the control panel. It was a very small crack so I keep watching it. Another month went by and the crack was increasingly bigger. I called the company and they replaced the panel.

Here, approximately three months out, I noticed that this control panel has began to crack as well. I called the company and they have agreed to replace the panel, once again. I believe the material of this panel is defective, however the company is not admitting to this defect.

Whirlpool dishwashers now require a special water connecter that is not supplied with machine and it takes 1 week minimum to have Whirlpool send you one. Nobody in town has special Whirlpool connection and dishwasher is just sitting there waiting for parts to hookup.

The Whirlpool Quiet Partner dishwasher MOD DU1145XTPQ3 that was 4 years old and put in our new construction home caused our kitchen and dining room to fill with electrical smelling smoke. A repair person was sent; he replaced a burnt part and the control panel. A few weeks later, the dishwasher stopped working again and a burnt fuse was replaced that the repair man said should have been replaced in the prior service call. Six weeks after that, the dishwasher just stopped working again and Whirlpool refused to fix it.

We were offered 15% off a new Whirlpool or a prorated amount of $122.57. I refused both. Whirlpool should stand behind this product, It's dangerous. I am now stuck with replacing a $429.00 dishwasher plus tax. I do not know of anyone who has bought a worse dishwasher that needed replaced after just 4 years, let alone smoked so terribly.This dishwasher has a defect and Whirlpool should be held accountable.

My Maytag dishwasher was recalled as it could reportedly catch fire. The rebate the company was giving on certain models were not readily available. They would be considered a special order and have 4/6 week turn around. Maytag allowed me to select a dishwasher from their parent company, Whirlpool.

From the day it was installed, it did not perform well. I gave it a two week trial and when I knew that it was not something on my end that was the problem, I had the installer come out again to take a look. Everything was installed correctly and operating as it should. The problem is that the model just does not clean well. Also, it is not well designed. There are always food particles in various areas and it never completely dries. Glassware is usually dull. I'm one of those people who just can't place things in the d/w without rinsing, so it's not as if I'm expecting miracles. I use the recommended rinse agent and have even varied my detergents.

I contacted Whirlpool and have never received as much as a reply. To say I'm unhappy would be an understatement. I think I'd rather take my chances my original Maytag catching fire than deal with its replacement.

After one more year or 25 months of usage, the motor has completely corroded and stopped working. The only thing Whirlpool would do for me on the motor was offer it at 25% off. That puts it at the same price you can buy it at a parts store. I'll never buy another Whirlpool product.

We are very upset and unhappy the way we are getting support in a product purchased in February 2006. We had purchased the dishwasher model KUDD01DPPA1 with the serial number FPS4715013 from ABT in Chicago. We took out an extended warranty for the product. During the time of the extended warranty about May 2009, the upper drawer malfunctioned and flooded and therefore the entire dishwasher was not working anymore. We had ABT in several times working on the dishwasher but they never solved the problem.

To cure the problem we had to let the dishwasher dry-out and then, for a short term only, the dishwasher worked and until the same problem came back. During this process, the extended warranty expired and we were out of luck with ABT.

We engaged a repair company Marshall Repair 848-829-4201 who then determined that we needed a new motherboard. Marshall ordered the component on May 24, 2010 and was told that the motherboard was on back order and should come in about a month. A potential delivery date was postponed several times until we were told that it should ship by August 23, 2010.

August came and went and after a new inquiry. We were told the part may now come at the end of November (hopefully this year). My wife then wrote a complaint to your costumer service department and got a noncommittal answer back with an apology and "if you have other questions you can call 1-800-442-9991"! When we bough this product four years ago, we were told that it was a top line product. It failed and what we see is a miserable treatment of a customer without getting a solution. I expect to get a solution to the problem either technical or monetary. I am very disappointed and hope to hear from you very soon.

We purchased a Whirlpool Quiet Partner Dishwasher in June 2010. It leaked and flooded our kitchen. A repairman came out and claimed to fix it. Our kitchen has been remodeled because of the damage. When the dishwasher was hooked up again by a professional plumber and started, it leaked again! Whirlpool wants to send out another repairman but I don't trust this product at all and I certainly don't feel safe running it in my new kitchen. Whirlpool should take responsibility and take back it's defective dishwasher.

I have a two-week old Whirlpool Gold Dishwasher (purchased 9/5/2010 at Lowe's) and it has already stopped working after two loads. The "clean" button keeps flashing. The owner's manual said in these scenarios we had to call for service. A repairman will be here Thursday. It cost me over $200 to get this installed by a plumber. I had replaced a working 17-year old solid state Whirlpool dishwasher, which is not retrievable.

The electronic touch pad started getting temperamental a while ago. We found that we couldn't get it to work on the normal cycle so we'd start it on another cycle and then change it. That worked for a while but then it became more temperamental so we had a repair service come out. They did something to it and now it doesn't work at all! They had us re-booting it a number of times, which involved hitting the cancel button twice and then unplugging it and waiting 10 minutes, then starting over. That worked for a week or two and now, although the display lights up with a couple of bars, nothing happens. I have disliked the performance of this dishwasher since we got it. It was highly recommended but has never performed well. The home warranty people don't even want to bother with it any more and are offering some money to replace it, although it's not nearly enough to buy a new, similarly equipped one.

This is about my complaint number 7062 dated 14/08/2010. The problem is with the PCB which is in the warranty. So far, my machine has not been rectified in spite of so many complaints. It is more than 1 month and no proper response from the service center. Please kindly look into the matter and solve my problem.

I purchased a Whirlpool dishwasher quiet partner. This machine never worked right and was loud. After two years of light use, the motor went off course. There's no warranty anymore. $300 to fix! In what universe is it ok to sell a product this bad for a large price then not care that it only ran for 24 months?

Complaint regards 2 appliances. Dishwasher 3 years old, each cycle takes over 2 hours. It rims very hot, excessive noise and the board has to be reset after each cycle. Service was performed after initial complaint. 2nd appliance is a wash machine. The 1st machine had to go back because the actuator didn't work, the replacement (current model) sounds like a jet engine, has a terrible water hammer associated with temp control, and the fasteners that secure the entire top to the rest of the machine came off, allowing the top to float and move freely from the whole unit.

I purchased a Whirlpool Dishwasher roughly 4 years ago. At no time did I ever receive a recall notice or anything of that nature. Just noticed the other day that I have a pin size hole in my dishwasher that has been leaking for who knows how long. After researching further, I found that there is a faulty heating element in my dishwasher that is (over time) causing this hole. The hole that I have know matches (exactly) the pictures shown on the internet of the outcome of this faulty heating element. Needless to say, my insurance is not going to cover this leaking in my home and Whirlpool claims that it is not there problem. Wow!

In April we purchased a Whirlpool dishwasher that was stored until our kitchen Reno was completed. The day after we installed the dishwasher, we called Whirlpool because the door was leaking on July 26. Since that time the technician has come on 4 occasions to replace the arm and the pump but the door is still leaking. We are now August 18 and I called Whirlpool to demand a new machine and was told that my extended warranty only covers repairs so they would like to send a new technician over to start the process all over again.

This is absolutely unacceptable, we are effectively being held hostage because I either have to go along with this until every part has been changed on the machine or never use the machine. When I asked Darlene what company policy was, she refused to answer me. My exact question was If my warrantee is for 2 years (repairs only) Whirlpool can effectively come into my home every week and change a new piece and I can possibly end up at the end of those 2 years with a machine I have never used. Darlene said she doesn't deal in 'what ifs'.

I bought a new Whirlpool dishwasher approximately 5 years ago. Since day one it has never cleaned properly. We have to rinse/wash dishes before we put them in the dishwasher. When we take them out, some dishes/glasses must be rewashed. I called and had a tech come out and he said my dishwasher was working 'fine'. I guess Whirlpool and I have different ideas of what a dishwasher is supposed to do. I will be getting a new dishwasher within the next 6 months as I can't take this anymore. I e-mailed Whirlpool, just to give them some product feedback. I should've written it in chalk on the sidewalk for all the response I got. Basically it was "thanks for writing". I think I'll stick with GE. The GE dishwasher prior to this Whirlpool was approximately 10 years old and worked beautifully. I redid my kitchen, hence I purchased the more expensive Whirlpool. Never again!

KitchenAid dishwasher's (model number: KUDP01FLBL5, serial number: FR3201949) product design/defect causes predictable opportunity for control circuit board failure leading to fire. There are fire incident reports I have collected in the past year. Smoke and then flames came out of the side of the control panel. Power stayed to the dishwasher but the control panel is fried.

I loaded the dishwasher before going to bed, as usual. I left the kitchen and went upstairs to bed. The dogs started acting strangely and started barking. I ran downstairs. I followed them and saw the dishwasher belching black smoke, popping noises, blue sparks, and buzzing sounds. I ran down to the basement to trip the breaker, since the dishwasher did not trip the breaker when the fire started. Five days later, the smell is still in the house (electrical fire). I called Whirlpool. They said that the dishwasher was at the end of its life expectancy.

They only expect the appliance to last 9 years. I know that I purchased this less than 9 years ago! Evidently, it is not part of the recall, even though all of these models are wired the same with the same defective motors from China! I am so glad the dogs were alert. Otherwise, the house could have burned down around us! A dishwasher is something you turn on and go to bed or leave the house while it's running! I suppose a certain number of people have to die before the government intercedes about these sub-standard appliances these companies are allowed to sell to an unsuspecting public.

Flames shot out of top front of our Superba dishwasher 5 to 10 minutes into normal wash cycle on 3/22/09 (fire did not trip the circuit breaker). The dishwasher has its own breaker. The breaker box was inspected approximately 5 years ago during subpanel upgrade. And it was inspected again after the fire. It checked out fine with no problems with the breaker. Our insurance company, State Farm, picked up our dishwasher and took it back to their lab for analysis. The product details are as follows: model number: KUDS01DJSS0 and serial number: FL0618828.

We have been in our house since 2006. We have had problems with our Whirlpool Quite Partner III since it was new (2006). We have had repairs 3 different times for it stopping mid-cycle with a blown thermal fuse. The first repair found a burn spot on the circuit board and that was replaced and the dishwasher worked for 5-6 months. The same thing occurred- stopped mid-cycle with blown thermal fuse. The repair man said he had to order a wiring kit that was the problem (per whirlpool). He replaced it $129.

6 months later (now), it has done it again. When this began, I found numerous people online with the same problem. Whirlpools answer is we will give you 1/2 off of parts. Are you kidding me? You want me to spend more money on a widely chronic problem that has cost me almost $300 already? Now I'm stuck with trying to find a quality non-whirlpool dishwasher. Whirlpool really needs to stand by their products better, especially when 3 attempts to fix the same problem have not been successful..

Purchased a Whirlpool Gold Dishwasher (GU2700XTSQ1) 2.5 years ago and the motor and pump need replacing. It is criminal that a $650 appliance needs $300 worth of parts/service in such a short time. Never again Whirlpool will you see my pennies.

When we called customer service, we were told that warantees were only for a stainless steel tub and the cost of a replacement plastic tub would amount to $267.16. with installation expences it will most likely be the same price as a new machine (if not more). We are stuck with a completely working machine that is leaking (and therefore not usable) and damaged hardwood floors. Some floor boards are cracked and there is a black stain from the water damage.

I bought a dishwasher madel #DU1055XTSS2 in the summer of 08. After install, first time it ran, leaked all over the floor. It wasn't a bad gasket, they had neglected to put a gasket in at all. That should have been my first clue. Repair man came out, it took 3 times to get the right part and replace it. Then it would run and not run, turn off full of water, not drain. Repair man came back, replaced motor, control panel, and a few other things.

It took over 6 months of trips from the warranty repair team, they didn't have the right part, they ordered the wrong part, they delivered the wrong part. And of course this meant every Tuesday I had to spend the whole day at home waiting, and this was over several months. Finally it ran, and cleaned and drained. But it was VERY noisy, wasn't like that before. And of course by now, it is out of warranty. My dishwasher has NEVER worked correctly, I got tired of waiting for the repair man to come and not be able to fix it.

I am terribly disappointed with this product and the companys handling of the problem. 2 years later and I still have a dishwasher the doesn't work. I wouldn't have written, but I see where others have had these same problems,and yet whirlpool says they are rare. I don't think so, I think people are just sick of getting ripped off., so they don't say anything. Thank you for letting me vent.

My Whirlpool dishwasher caught fire last night. Upon a little research, I found that Whirlpool recalled a number of diswashers due to fire hazard. My unit is not on their recall list and I have never been notified by Whirlpool as to the potential for fire.

Model number GU1200XTKT0

I was told by your Service Department that they would fix my Dishwasher all cost and service. When the technician called they tried to charge me again, I called Whirpool and they said I would have to pay the charge. They indeed lied to me. I paid 466.76 for this Dishwasher 2-08-2008. This Dishwasher has leaked since day 1 and I had technician to come out and he fixed the gasquet when it was under warranty. This fixed it temporarily and it started leaking again( of course my warranty is out now. Thanks...I called a tech he charged 138 dollars to tell me it was leaking ( duh) thanks for that! Then he said I needed a new tub which was 777.00 R u kidding me?

I complained and Customer service called and said they would fix my unit, pay for the repairs and I even had the technician on the line...everything was great! Until the serviceman called and said he was going to charge me again to come out! Ha! no way ,thats not what they told me. I called customer service and they said yes that i would have to pay 1/2 thats not what the agreement was.Honor what you say to customers on the phone.. well I feel that since it is recorded that the diswasher has leaked from day 1 that you do indeed owe me to fix it...I am out 466.76 for the Leaky Dishwasher, 138 for the advise it was leaking (again thanks) the time I took off work to be here...and am upset at your service department for lying to me...Please Fix my unit like you promised to do. Also I wonder why the first technician who looked at my unit under warranty did not catch that my Tub was warped.( ummm Cover up)...I feel violated and lied to and I will never buy your Products again.

I purchased a dishwasher DU1100XTPQ7 on 8/06 then it started getting louder and louder. I called repairman, said motor was out. I removed the dishwasher, removed the main pump and motor. The motor is an LG 8534941. The front bearing seal was out and let water in the bearing. Poor design. No more LG (or whirlpool) for me.

Our dishwasher racks are rusting. The machine is seven years old. Whirlpool offered me the choice of buying new racks or a repair kit and apply a coating. They wanted to charge me for the kit, but finally sent it free of charge. When the kit came, I would have to scrape the rust off and apply a toxic smelling chemical to the rack. I did not attempt that and feel that this shouldn't happen (rust in any appliance).

I also have the problem with my self-cleaning oven door. Same age. A small edging on the bottom of the door has been slowly corroding. I was told I live in Florida and it's very humid. I do not live outdoors. So I have no satisfaction from them. I have had appliances many more years and parts never rusted. I hope you can be of some help in this matter.

I purchased a brand new mobile home in Oct. 2008 with all new appliances. The other night, I had a flood in my kitchen. It took 3 of us to keep up with the water. My brother came over and turned off the water. I had someone come out and fix the problem. They said the hose had a hole in it. Everyone I told about it said the same thing, that the hose should not have gotten a hole in it in only 1-1/2 yrs. I had it repaired. It cost $90 but after reading some of the complaints I am scared that it will happen again and I won't be at home when it does.Why would a hose get a hole in it in such a short time? It sounds like a defect and in that case I should not have been held responsible for the repair.

In the beginning, I was not at all happy with my electrical stove, a very large one I might add. The burners have not held up and the top of the entire stove gets extremely hot, so caution must be used when sitting anything on the stove. But, trusting the name Whirlpool, I purchased a dishwasher four (4) years ago. I was extremely happy with it. It cleaned as it said it would and the inside (such as the plastic) really held up well until the dishwasher quit...just quit. I have had dishwashers last 15 years or more but never four. It may just need some small thing for it to work. I don't care, I don't care about repairing it.

So my complaint is not with the store that sold it nor the service (since I have had none), I am just not happy with Whirlpool anymore. In this day and age, I just accept the fact that I got screwed and go on and forget about it. Usually, I don't complain or go to the trouble of writing. For some reason, I felt obligated to write you about my disappointment in both your products. Probably, just to see my venting on paper. However, I will not recommend Whirlpool to anyone and will never buy anything made by Whirlpool again. I just don't trust your products, sorry.

There is no damage except to countless bowls, etc. the stove melted. No damage made by the dishwasher except to your reputation. By the way, I could care less about your attorneys unless they are interested in buying a used stove and a non-working dishwasher.

It's the Model DU920PKWBO. It never cleans dishes well. The soap dispenser spring broke and never has worked. Even after replacing it, it broke again. The dish tray spokes constantly break off. I've lost nearly 10 of them already. Dishwasher is about 7 years old. It's ridiculous. I, too, would never buy another Whirlpool dishwasher again.

My Whirlpool dishwasher just went out this morning. It's a Model# DU1055XTSS purchased on 6/30/2008. The dishwasher for the past couple of weeks has been getting noisier, not cleaning few good. I just called Whirlpool customer service. They are willing to pick-up the cost of the part, but not the labor. As an ex-Store Manager, Service manager and ex-senior sale for a local appliance chain. this is no good. Whirlpool is claiming that they have not had very few service problems with this unit.

We had a two and a half years old Whirlpool dishwasher model DU1145XTPQ6. The "clean" light kept flashing and the washer would not restart or recycle. Looking at the troubleshooting section of the owners manual, it states, "The dishwasher has malfunctioned. Call for service to check the heater circuit." We called Whirlpool service and they scheduled a service call for us as the indicated defective parts could still be under warranty. The service tech arrived and after a few moments, told us the machine needs a new motor, an item not covered by the warranty. To have him not do anything would still be a $129.00 charge. This to tell us it isn't what the manual said the problem was.

He also mentioned that his company replaces an average of two motors a week on these units as the company is aware of the problem and has changed suppliers. The cost of the motor is $201.94. I saw two choices at the time. Either I spend $129 for him to tell us we need to buy another $400 dishwasher or spend a total of $343.06 to replace the motor. We replaced the motor. I called Whirlpool customer service to see if they would honor any portion of the cost and was told I should have called customer service to see if they could have troubleshooted the problem over the phone.

No way would they reimburse any of the costs, not even the price of the service call. Because the problem was diagnosed according to their recommendations and using their service provider because it was supposed to be a warranted repair. I had no choice but to spend at least $129.00.

I purchased a Whirlpool dishwasher model number DU1055XTSQ2 in the fall of 2007. In the fall of 2009, the dishwasher started to get a little loud and quit working. An appliance repairman looked at the unit and informed me that the motor was burnt out. I felt this could not be possible as this machine was only used at a maximum of twice a week, as there are only two persons living in this household. The cost of repair would be in the vicinity of $450.

Considering that the cost of the dishwasher is not much more than the repair, I thought I would contact Whirlpool's customer services via email to see if they would go good for the repair or part of it. They basically brushed me off, telling me they would do nothing, as there is only a 1-year warranty on their goods.

I purchased a brand-new Quiet Partner Whirlpool dishwasher in 2009. It never did clean the dishes properly. After 14 months, water started leaking out from under the countertops and dishwasher. The technician came and said it was the clamp to the pump. He replaced the clamp. After two washings, I had another flood. Same problem. One tech told me it was leaking around the motor, second tech replaced the clamp, and third tech wanted to replace the pump and clamp.

My kitchen cabinets now need to be replaced from extensive water damage. My new Pergo floor has to be replaced in the living room and hallway, because of all the water that went under the sub-flooring due to the dishwasher clamp and pump coming loose.

I have a claim with State Farm, and they only paid me $2,000 to replace my floor. I filed a second claim for the number two flood episode to cover the cost of my cabinets. I have had Servpro out to dry out my sheet rock in the living room and the way that butts up against the kitchen. I have three large blowers and a huge dehumidifier running to clear the moisture build up. I do not know if I now have a mold problem. I have around $30,000 worth of damage to my house, all because of this dishwasher.

I will never buy another Whirlpool product! Whirlpool said to buy another dishwasher and they will reimburse me but not reimburse for the damages caused to my home. Buyer, beware!

For the 4th time in a year, I have had a service call for a Whirlpool dishwasher purchased and manufactured in 2008 (Model DU1055XTSQ3). The first time, the circuit board for the control panels was identified as the culprit. This occurred under warranty in early 2009. I had to back-order the part, then it was deemed not to work.

After another delay for back-ordering, the second panel arrived. It worked, but the power supply panel was identified as flawed. The service technician on the third visit (roughly one month after initial contact with Whirlpool) noted a flawed power supply board: "found wiring at unit junction block burnt, bought wire nuts, repaired, tested...and washes and drains fine." (Source: Sears Home Services Receipt, March 4, 2009, Service Order Number **, repair valued at $299.89)

My dissatisfaction with the prior service calls and delays led a Whirlpool representative to provide an extended service contract to me. Now the same issues are coming up (Jan. 2010)--no power identifiable on the buttons of the front of the machine. I have contacted Whirlpool again, gotten a service call (after a 4-day wait), and the service technician has indicated that the thermostat has been identified as faulty. I will need to wait for a replacement part order and then have a customer service guy try that.

I have a whirlpool Quite partner II dishwasher and it has broken down 2 times the first time i had to pay for a service tech to check it out and it was under warrenty for the part but not labor i had to pay that the console keypad quit it had no power and this dishwasher model has had many people lost and with broken one not working . the second time it broke down i figured it out the same problem happenned and it was a thermal fues that sullpied power to machine. but yet whirlpool has not made a recall on this one for some reason they are getting away with making faulty appliances. i called whirlpool and they told me that they only cover new parts 30 to 90 days and thats it. so what you think.

I purchased a Whirlpool dishwasher (one of the ones listed in their recall) about five years ago. After less then two years the tub failed. Whirlpool replaced it free of charge because of the recall. The new dishwasher (Model# GU2455XTSB3) is just a few years old and is now making horrible noises from the pump motor. Investigation reveals multiple consumer com-plaints of exactly this nature and shows this to be an on-going problem with whirlpool dishwashers. There appears to provisiojhn for keeping foreign material out of the pump, thus causing failure anytime something gets in there (broken glass, etc). I will never purchase another Whirlpool product.

Recently ordered a dishwasher from Whirlpool (GU2275XTVQ). Looks like it will be great expect for one thing - can't install it. Whirlpool's switched to a new hose fitting type that nobody sells (I live in Boston, can't find anyone who has it). So now I have to wait a week to install (its on backorder). Why would they not ship a non-standard part you HAVE TO HAVE with the product? Be warned, its their new 'standard' hose fitting!

I bought a new house and the builder purchased the appliances for the house we had no say and no opportunity to upgrade. For 3 months I have had 3 service calls 1 a 2nd opinion and all they are willing to do is offer me 15% off a new product of theirs of course - why would I want to purchase their product again after the crap I have been going through. The diswasher isn't worth 200.00, they lie about what the tech told them - he called and I was right here when he did and when I call them they say something completely different that the tech said - Don't buy whirpool or Maytag or Kitchenaid they make all of those Save yourself time and hassle don't buy any of these products made by Whirpool - they are horrible. they have now told me also that they will not allow another service call - warranty for a year is warranty for a year can't change that

We purchased a Whirlpool quiet partner 2 dishwasher in December 2008 from Lowes and it has not worked properly from day 1. It does not drain the water from the basin after washing and basically steam baths the dishes in a mist of soapy water. We have had two different service call on this problem. It was determined that the pump was not working properly. The service man ordered a brand new replacement pump from Whirlpool and installed it. Still would not drain the water.

Second service call was to replace the drain hose with a new one from Whirlpool. Did not fix the problem. Whirlpool will not replace the dishwasher. They keep coming up with excuses not to do so. They want to send more service people to our home to investigate the problem. We have three small children and my wife is worried about the soap film on the dishes being harmful so we have to wash the dishes by hand.

My advise to you is to stay far away from Whirlpool. There are plenty of other companies out there who would have taken care of this by now. Don't put yourself through this. Lowes has not been much help in this either. I'm off to Home Depot to purchase another dishwasher. One that actually works! Stay away from Whirlpool.

I posted on 9/29 about my DU1055XTSS2 motor/seal failure. After talking to several people at whirlpool the offer was finally made to give me the parts free if I paid a tech(more than the parts would cost). Or ship me the needed parts directly at a 75% discount. All though I don't think I should have to tackle this problem after 15 months, I do think that with enough prodding Whirlpool has made some effort to rectify the problem.

DU1055XTSS2 Dishwasher. Front motor bearing failed after 15 months. Failure due to faulty seal on impeller. As the unit is out of warranty no assistance was offered from Whirlpool. Looks like this is a common problem; also looks like the last whirlpool product I will ever buy. Buyer beware.

Purchased Whirlpool Model DU1050XTPbo dishwasher. After 4 1/2 years the tub is leaking. Whirlpool told me tub is covered 100 percent parts and labor, and as long as the tech agrees the leak is in the tub it is covered. My point is in 4.5 years the dishwasher should not have broke down. Purchased on March 23, 2005. Will have to lose a days pay so I can stay home when the tech comes

not quiet like advertised. And now I have to purchase a new dishwasher and all new cooking appliances. Whirlpool sells junk

Bought a Whirlpool Gold Dishwasher (GU2700XTSQ1) and after 14 months the pump has gone out!

He told me that I should'nt be washing anything with tomato sauce on it, I explained that the only thing I would have washed would have been a spoon since the pots & pans I use are not dishwasher safe. I told the manager that I thought that was the reason I bought the dishwasher, so that it could wash my dishes! Apparently that's not what a dishwasher is for!

Whirlpool would not stand behind it since past one year but gave us a 15% rebate to buy another one of their products. No Way! Finally, the motor died in July of 2009 and we had to buy another dishwasher. We had to purchase a new replacement dishwasher after 2 years and 7 months.

I bought Whirlpool Gold Dishwasher Stainless Steel in Feb 07. Model GU2700XTSS0. We usually buy the average dishwasher, but this time I talked my husband to go higher and get the extra's. The top rack goes down to make room for wine glasses, and there are all kinds of holders to put random things. There is also jets in the back of the dishwasher for subbon stains.

Now it is May 09 and the motor is shot. I had a service man come out and he told me that I needed a whole new motor and it would cost me $400.00. I was shocked. I thought dishwashers, expecially whirlpool a repitable name would certainly last longer then 2 years.

I contacted Whirlpool technicians directly and they told me to suck it up. I am very dissappointed in this product and I want other people to be aware of Whirlpool products. I will not buy another product made by Whirlpool.

I am having terrible difficulty contacting Whirlpool, the manufacturer. We are in Malta, EU and are entirely dissatisfied with the repair under warranty of our dishwasher. We want to complain to the actual manufacturer. Both about the appliance and about the incompetence of their authorized repair service here. Can you help me to find contact details please?

I purchased all new kitechen appliances by Jenn Aire. The dishwasher shed black rubber on the floor and smells of burning rubber during use. They have sent out 3 repair men.None have fixed. One ripped out the extra insulation I had paid extra for. Whirlpool states it does not effect the operation of the dishwasher. They had told me one more repairman, which I allowed and they would replace if they could not fix.

However now they say one more repair. I finally agreed after giving up 3 full days, each time the repairman called to say the part was broken, or not there, the day to be repaired. I phoned Whirlpool again, they are sorry this has been an inconvience but will not replace this dishwasher that no one can fix. They state this is their best repair service. The double convection oven has already had the main board go out. I would not recommend their products,but mostly because of their poor customer service.

Total of 6 days of waiting for repairmen who have not fixed it yet. And still a dishwasher that does not work correctly

I have a Whirlpool Gold GU2700XTSQ1 dishwasher, which I purchased because it was highly rated in Consumer Reports. After 20 months of average use, the motor is making a loud whining noise and I have been advised that the motor assembly needs to be replaced. I am appalled at the number of similar complaints posted on this website--there must be something seriously flawed with this make of dishwasher. I would never buy another Whirlpool product as I have also had a problem with my Whirlpool oven and the company has been totally unwilling to assist in solving the problem.

If I do the repair myself, the cost will be about $150--if I have a repair person, the cost will be about $350.

Our original whirlpool dishwasher worked very well until two problems commonly arised: 1) the detergent cup would not open, 2) the dishwasher would not fill with water. Maintenance would not fix the cup saying it could be solved by manually filling it with detergent. Eventually, the dishwasher melted some of our plastic dishes and started smoking while I was deployed. My wife freaked out on the phone with me.

Maintenance said they could do nothing because it would not reproduce the problem while they were there. We were told to call them the next time it happened. When I called them I asked if I should call the fire department first...they still would not cover it. Finally, about two weeks after I got back from my deployment, the dishwasher caught some dishes on fire and burnt everything up. We got a new dishwasher. This one will not dry so it should not catch fire.

Loss of dishes and the dishwasher.

I purchased a whirlpool quiet partner I about 18 months ago, and my motor went as well. I should have known from day one when it was not washing dishes. I was told this was from over filling the dishwasher with dishes. After reading all of these complaints I am going to cancel the repairman coming out tomorrow and buy a new dishwasher if and when I can afford it.

I purchased a whirlpool dishwasher quiet partner I in September 2007. I have used this appliance 3 times a week for 16 months. It is 4 months out of warranty and the motor/bearing went out.

Will cost 300.00 to fix! I am cutting my loses, junking it, and buying another name brand appliance. I will put the word out every chance I get regarding Whirlpools quality issues. They will lose much more in business than it will cost me to replace.

I bought a Whirlpool dishwasher a year and 5 months ago. I spent a little extra and got a good one...or so I thought. During it's initial warranty, they had to replace the motor twice! Approaching the end of it's warranty, they offered me an extended warranty. I bought it. Well, all of the little buttons are starting to fall off of the touch panel that controls all of the functions. It looks as though the stamping process used in manufacture was a little too hard. Even the buttons we never use are becoming detached.

A call to the extended warranty company, TWG Innovative Solutions, and they inform me that since the control panel still works, no repair will be made. They suggested I call Whirlpool. A call to Whirpool followed. They would be pleased to sell me a control panel for $216.41. I'll bet they would!!! I informed the young man that the dishwasher will go into the garbage along with the contract and that I'll never buy another Whirlpool again. I guess I'll buy a foriegn brand (LG, Electrolux, etc.) next time.

I want to buy a part for my Matag dishwasher They will not sell me the part I have been told I have to buy it through a repairer I am not prepared to go throught the local repairer bad dealings in the past The other repairer ia 50 minutes away I want to buy it through whirlpool direct I cat't see any reason why inot able to do so Regards, Kevin

I am in Australia New South Wales

We bought a whirlpool dishwasher through Sears in 2004. 2 years later it started leaking and we called and they said there was a recall and would replace the whole appliance. That was 2006, a week ago Jan 2009, this one started leaking. Of course the warranty with Sears just ran out in December. Isn't that how it is...Whirlpool said they won't do anything. Whirlpool use to be the BEST, but only 2 years before they break. This is the LAST WHIRLPOOL I WILL EVER BUY...they are a piece of JUNK.

My THREE year old KitchenAid Dishwasher and Built-in Refrigerator have had problems and service! Defective parts are the problem. It seems one MUST purchase the extended warranties on these products to cover inferior design and durability. Every service person I've spoken to has said problems are due to cheap parts. Why don't they just include the price of extended warranty and save us all a huge hassle. I'm faced with replacing my top of the line dishwasher due to faulty parts and repairmen. Whirlpool Corp. has offered to pay for parts, every time a factory service person (A & E Factory Service) works on this appliance, something else goes wrong. It is no longer a reliable product.

What will results in inferior quality and durability, (most servicemen have said products life time is sometimes 3 - 5 years on some models), will more waste in energy resources, landfill space, and an economic disaster. American craftmanship has plummeted in my opinion.

Our Whirlpool dishwasher (SAR=FU1109489; MOD=DU1055XTSS2) does not wash the dished anymore and I have a extended warranty on the item (bought on Apr 2007). I cannot settle a service appointment with Whirlpool because they do not have an after 4PM program and when we called they gave us a 8 hour frame. This means that we need to take a day off just to wait for Whirlpool? We just not afford to do this. This is just innacceptable!

Dishwasher does not wash the dishes anymore!

On Thanksgiving night 2008, I discovered our kitchen floor was wet and that water was coming in from under the counters next to my kitchen sink. Further investigation found that our dishwasher was the culprit. Inside the dishwasher were two holes in the plastic tub at the bottom of the washer. These holes appeared to be from burns which most likely came from the heating element. I cannot determine the exact mechanism which created these holes but they were the cause of the water.

As we looked further, we found that the water had been leaking out for some time as we had been infested with Mold. As a result, we had to have our kitchen remediated by mold remediation experts. Our home insurance company State Farm will not cover the remediation or rebuilding of our kitchen. They will cover the water damage and not the mold. Our kitchen had beautiful granite counter tops which had to be removed because of the remediation work. We estimate that the cost of rebuilding our kitchen will be in excess of $20,000.00.

I have contacted Whirlpool Legal department in hopes of filing a damages claim, but have not heard back from them as of today. This seems to be a great product liability case which extends into the rebuilding of the kitchen. Out of pocket for meals $2,000. Remediation of Mold $3,500.00 Rebuilding of Kitchen & Dinning room $20,000.+

We purchased what we thought was the top-of-the-line Whirlpool dishwasher (Quiet Partner) in March of 2008. What an amazing machine ... dishes clean, very quiet operation ... perfect (so we thought). In September of 2008 we noted that the soap dish was not opening and we had to open the door and pop the dish open manually. Called A&E (Lowe's contracted repair people) and scheduled a repairman to come out. He did an inspection and ordered a new part. When the part arrived (a week or so later) we called and scheduled for a repairman to come install it.

A few weeks after the new soap dish was installed it became almost impossible to get the dishwasher to run. Another scheduled visit from A&E .. another replacement part ordered. Another installation scheduled for the new replacement part. A few weeks later .. another problem. Another scheduled visit .. another part ordered. The part is here and we will see the by now very familiar A&E panel truck pull into our driveway next week. In the interim, however, not only does the soap dish once again not open .. we cannot start the dishwasher regardless of the order in which we push the buttons.

The A&E repairman has already informed us that Whirlpool will NOT replace the entire dishwasher .. they just don't do that. So here we are with a beautiful dishwasher that doesn't work and we are resigned to handwashing dishes and wondering why there are no longer American made products available. We will NEVER purchase another Whirlpool product!

This has been the most frustrating, exhausting experience and because wires have melted and shorted out some parts of the dishwasher I feel that I should stand by while (when) it runs, fire extinquisher in hand, just in case.

i bought a whirlpool dishwasher quiet partner 1 DU1048XTPS in 2005. Service had to be called before the 1 yr warranty ran out. The washer errored out and the clean light was blinking. Service told me to to hit the high temp wash and heated dry buttons in that order twice to reset due to water not being hot enough.

Washer continued to do this and finally just won't reset anymore and is not under warranty anymore. I am not even going to bother to call service but am going to replace with a non whirlpool washer

I have a Whirlpool Quiet Partner IV dishwasher that is about 18 months old. It is not drying my dishes well and they need to be hand dried AFTER the heat dry cycle. If you don't hand dry them, the dishes grow mold when put into the cabinet. After spending $700 on a dishwasher I should not have to hand dry the dishes. Whirlpool said that since my warrenty is over I need to call Best Buy because that is where I have my extended warrenty. The Geek Squad said there is nothing they can do and that they said that they contacted whirlpool and I will have to hand dry dishes before putting them away. That is absurd! Who should have to do that. That defeats 1/2 the purpose of haveing a dishwasher. The other 1/2 is the washing. Who spends $700 to have to hand dry their dishes????

My dishes/bowls have grown mold at least 3 times and I have had to replace them. Plus, the health hazard that is created from the mold growth....

I have owned my Calypso whirlpool washing machine for about 5 years and have had problems with brown streaks on my clothes and a high mold build up in my machine. Because of this problem I looked up online to see if others had it too and noticed a class action against whirlpool. Just wanted to know if anything has been done on this matter

I bought a GU2451XTSQ0 dishwasher from Whirlpool. Whithin less than 14 months the motor failed. Whirlpool was kind enough to provide a new part although the mashine was slightly out of warranty. Within 6 months the second motor failed. Whirlpool customer service informed me that while regrettable, the life of the part was acceptable to Whirlpool and they could not send another part. In addition they will not guarantee a new part which I purchase for more than 6 months.

I have now spent over $500 for the dishwasher, over $150 for repairs, I am told I need to spend $450 for a new motor. In the final analysis I will have spent $1000, for a dishwasher that has had 3 motors in less than 2 years. It sounds ridiculous, but it's true...this is really what Whirlpool suggests. Their offer of a 15% rebate on a new machine seems silly.

He said the water isn't hot enough to wash the dishes.

The 5 year old dishwasher which was used before I gutted the kitchen-worked fine! But it was almond.....

This is a new Energy Star appliance.

The technician from A&E appliance services said I needed to do something to get the water temperature up and suggested a point of use water heater. They defeat the purpose of purchasing an Energy Star appliance. That type of equipment costs more to run every month than the dishwasher!!!!!

no resolution from Sears yet even though I have called and complained to the local store twice.

This is a complaint regarding Whirlpool model KUDP02SRSS3 dishwasher, door latch failure. I have had this dishwasher for slightly over a year. The latch started popping open intermittently a few months ago. When we called the warranty service company to look at it, they told me there is a re-designed strike and door latch available. Obviously the original latch has been recognized by Whirlpool as being inadequate.

In an instance like this, if a company values its reputation, I would expect them to stand behind their product and install the replacement latch at no cost to the customer. Kitchenaid refused to take any responsiblity for the defective latch design. Based on this level of service, I will never buy another Whirlpool or KitchenAid appliance.

My cost to replace defective door latch with the new model was $206.71.

In March 2006, we purchased a Whirlpool Dishwasher, Model GU24000XTPS7, but did not get the extended warranty based on the good reviews for this model and its cost, thinking that as a top of the line dishwasher it would be dependable. Well, less than 2 1/2 years later, it became very noisy when washing. The authorized Maytag repair service agent said the bearings on the motor were shot and it would cost over $300 parts and labor to repair, with a 90-day warranty only on the new motor.

We're better off buying a new dishwasher and purchasing an extended warranty. We don't feel comfortable buying another Whirlpool/Amana/Maytag product after this experience. Never again will we spend a lot of money for an appliance. It seems they're only made to last as long as the original warranty, and all manufacturers are offering only a one-year warranty on their products now. What happened to the days when appliances lasted 20 - 30 years and the Maytag name meant a quality product?

In 2005 I purchased a Whirlpool dishwasher model # DU1148XTPB0. Has had 3 circuit boards go out within several months.

The circuit boards are costing me about $100 a piece every time I have to buy a new one when it goes out. Even though Im a licensed AC & appliance contractor, Whirlpool wants to send out there authorized dealers to diagnose a problem that my company and another local company already diagnosed. This machine is a lemon and Whirlpool should replace the dishawasher machine, where for this machine has a bad design. Replacing the circuit board every 2 months is gona waste my timeand money for the next several years til the whole machine goes out. This is rediculous. I need to get a different model dishwasher in exchange.

In May of 2002, we purchased all new Whirlpool Gold appliances for the new home we had just built. As of today, we have had eight service calls on the dishwasher, replaced the micro wave with another brand and put a new compressor in the fridge. Every time we called the company, we would totally get the run around.

I know they were just hoping we would go away but we kept calling and calling customer service. If we didn't get satisfaction we asked to talk to the supervisor until we got to the top of the chain. We finally got a lady who sympathized with us and got something done. As of today, eight service calls and probably $1100 or more later, they agreed to replace our LEMON dishwasher. The supervisor said it should have been replaced a couple years ago. Just what we were trying to get through to them!

They have replaced two heating coils that burnt and snapped apart(very dangerous scenario), replaced a thermostat, replaced two control boards, replaced the detergent and rinseaid dispensers, replaced the pump, had us increase the hot water temp, run faucets to heat the water (is this very energy efficient? I think not.) and had us try other little things.

We have no children left at home, we travel a lot and don't use the dishwasher that much but it was always broke down. Usually we had to wait 2 to 6 weeks for parts! I thought dishwashers were made to be used. We thought by buying a more top of the line product, we wouldn't have all these problems. When our company would come to our house, they were always having to wash dishes by hand.

We don't blame the service people who came to repair Whirlpool's problem, they were great in trying to help us. Their hands were often tied. Luckily, we kept buying the service contract. I guess because we knew we would need it again. So if you do have problems, keep calling the company and if you don't get satisfaction with one person, ask for their supervisor until you get to someone who will do something.

Purchased a Whirlpool 18 Dishwasher on Feb 27, 2006, 28 months ago. It did not receive heavy use. It quit working so we called a certified repair man. It needs a new motor. The repair would be approx. $300 We paid $400 for it. Purchasing or repair is not possible. We are very dissatisfied!

Can not afford to repair or replace at this time!

increased in sound until we could not talk in the same room while it was was running. I had a Whirlpool authorized serviceman check the dishwasher. He found the wash motor bearing was burned out. His fee was $63.00.

We would are awaiting a rapid reply to this complaint.

Our dishwasher in our new house@2yrs old started leaking on the floor..I bought a Sears whirlpool,1st one would not run at all, 2nd one installed ran a little then quit. Salesman upgraded us to a better bigger kenmore brand which is still doing good. no xtra chg.NOW our Whirpool-over the top Microwave,door cracked.

these appliances were installed in a new house , we moved in 11/2004..

i had a dishwasher for 14 years, a jenn aire and only replaced it as i remodeled my kitchen. it had nothing wrong with it. i bought a whirlpool and within 3 years it stopped working right. takes up to 2 hours to clean dishes, that dont get cleaned. i am so sorry i bought this dishwasher. everything is made to be thrown out. i am shocked that a whirlpool cant last at least 10 years. what is happening in this world today? junk, junk , junk everywhere !!!

We recently purchased a new home built by Whitestone Custom builder (August 2007). The builder had a base model Whirlpool dishwasher installed in the home. It did not clean dishes, left grease marks on glassware from drinking water or milk, left tea stains, coffee stains and any stains for that matter.

After a number of visits from A&E Repair place and some other repair place, the bottom line was (as are the cases with all the other complains I read in this site) the water is not hot enough or the water is too hard. Well we have just moved to this house from our prior residence, which is only a mile or 2 away, in the same city. In my prior residence I had a Maytag and we did not even had a water softener (which is present in the current home of ours), and the dishes came out spotless.

However, after seeing my grief my builder, Mr. Tim Rice, was very gracious and exchanged my dishwasher with a supposedly upgraded one (DU1055XTSS) just weeks ago. But this one, though had a bigger tub and a few extra buttons, is no better than the earlier one. I seriously think Whirlpool needs to stop selling the dishwashers to rip off the consumers. They should also ask the repair men to come out with a new believable line other than water is not too hot or the water is very hard. I feel so sorry for the consumers like us who are stuck with these dishwashers and the A&E repair services.

Now that I learnt that recent models of Maytags are made by Whirlpool, I am debating whether to buy Maytag dishwasher or not. I am going to replace this dishwasher by a working one that is going to work as a dishwasher and not a stainkeeper. I was also told to increase the water temperature in the water heaters themselves, run hot water till I feel the water is very hot and then turn the dishwasher on. So why do they advertise with their 2-4-6 hour delay wash function keys. Are they asking the consumer to use the delay wash and then just before the dishwasher starts to wash, to come to the kitchen and make sure the water is hot!!!

Running hot water for 5 minutes before the dishwasher starts is definitely increasing the energy bill for the household. Looking at the stained and clouded dishes, food soiled silverwares and food remaining on the dishes after a full wash is not only frustrating for ones mental health but definitely a clinical health hazard.

Our dishwasher model GU1200XTLB1 has always taken a long long time to wash the dishes and did a poor job. We contacted the 800 number and told them that it takes about 3 hours on the short wash and over 5 hours on the regular wash; and they told us it was our water, so we turned up the water heater to the highest level and allowed it to run to get hot before turning on the washer. It still took over 5 hours for a normal wash and 3 hours for the short wash.

Thinking that I could improve the performance, I filled the rinse aid with Jet dry (had been using the basket type attached to the rack). On the first load after that, the washer started to smoke and smell really badly. We turned it off; when we tried to run it again it would not fill with water or pump water out. Any suggestions? My mother has been washing the dishes by hand now and then putting them in the dishwasher for a final rinse. Now it won't even rinse. I know this washer is no longer under warranty, but I am wondering if there ever was a recall on this washer?

I currently have a Whirlpool dishwasher, model GU2500XYPQ1. It's one of their top of the line models and is less than two years old. It began to have smoke pour from it with the stench of melting plastic on Christmas day. Thank goodness it wasn't running at night while my family was asleep. I had to run out to the garage to the circuit breaker and trip it myself. Who knows what would have happened if I had not been there to prevent this electrical malfunction from spreading? The A&E technician arrived and took apart the door assembly and showed me the damage. The electrical board, the wire harness, and the wiring were black and disfigured. The plastic safety coating on the wiring had completely melted off in the area.

I immediately called Whirlpool to have the technician explain these scary results so that I would be able to get a voucher to replace this defective unit. To my surprise, Whirlpool would only give authorization to replace the damaged components despite not knowing the cause of the electrical meltdown. I have been shuffled from one person and department to the next and cannot get them to replace the product that nearly caused my house to catch fire. When I asked one of the representatives (Hamda, extension 6424) if she could assure me that replacing the damaged parts would prevent this situation from occurring again, she replied that we would have to wait and see if it did! I would think that Whirlpool would want to collect the unit to test it rather than have my family become guinea pigs. This unit already had a fire-related recall service performed on its heating element. While performing an internet research on my model to find out if anyone else experienced a similar electrical meltdown to mine, I discovered another yet-to-be-completed (or even the courtesy of Whirlpool notifying me) fire-related recall on this model in relation to its motor wiring. Jim Kuhn (extension 6485) assures me that Whirlpools failsafe standards make it impossible for my dishwasher's electrical meltdown to have resulted in any damage other than to the dishwasher itself. My family is more important to me to take another chance on taking Jim at his word. I would sooner place trust in the honesty of a guy selling refurbished appliances out of the back of his truck at a flea-market before placing my trust in another Whirlpool product.

I'll never run an appliance while asleep. I no longer have the trust. I'm out several hundred dollars since I will have to replace my Top-of-the-line (moneywise) Whirlpool dishwasher. It's less than two years old, nearly caught my house on fire, and could have hurt or even caused death to my family.

My whirlpool dishwasher motor broke after less than 3 years of light use. I called the company hoping that they would stand behind their product. Of course, the motor is out of warranty and I am out of luck.

It seems that there is a frustrating trend to sell throw away products, charge exorbitant amounts of money for them, and then offer an extended warranty for even more money. It is becoming almost necessary to purchase these extended warranties because no one is manufacturing products to last within the normal warranty time period. It seems to me an appliance that costs $600-$700 ought to last more than three years.

I purchased a Whirlpool Dishwasher model GU2400XTPT7 in January, 2006, and it has only lasted 23 months. The motor and pump assembly have both failed. I spent $499 on this dishwasher, and it certainly should be expected to last longer than this. Whirlpool has said that they are sorry for my problem and would be glad to send A&E appliance repair to diagnose my problem for $60. I advised them that I have already had the problem diagnosed by a reputable appliance repair man and that I don't feel A&E is a very reputable organization. Whirlpool would only offer to schedule an appointment with A&E.

I would not advise anyone to buy a Whirlpool product or any product sold under another name that Whirlpool manufactures. It should have lasted longer than 23 months, and now have to spend hundreds of dollars to replace it.

I purchased a NEW Style CABRIO WASHER and DRYER set July 11,2007. I began to have issues within the first use, but assumed it was lack of my education on the washer. After re-reading the instruction manual and calls to both the seller and Whirlpool the problem still continued. The washer tears permanent press clothes, pulls the threads in towels, damages quilts and blankets. It so tangles and wrinkles clothes that I end up ironing most everything, and these are items that never had to be ironed before. Then the dryer catches these STRINGS the washer created and further causes damage. The dryer takes forever to dry and when using the sensor option, the dryer stops while clothes are still damp, further wrinkling them.

After many calls to Whirlpool they gave me a repair number in Grand Rapids. The man came out saw what the machines were doing, and said that is the way they should work. Calls again to Whirlpool and another repair repair man who was not used to this new machine, so he called Whirlpool for suggestions. Ordered a new plate and circuit pack; he came back in 2 weeks and replaced both items, and also the sensor in the dryer. Now the washer doesn't tear clothes but stills tangles and damages them, and the dryer still catches the damaged clothes and does not dry fully. Called Whirlpool and was told that's all they will do, this is the way these appliances were supposed to work and the trouble I claim to be having was a matter of opinion.

I'm stuck with $2000 appliances: CABRIO WTW6600 and WGD6400. I threw out some of the damaged clothes and other items. I mostly now wash my clothes at my sister's. I just turned 64 and thought this would be the last washer and dryer I'd need to buy. HA!

I purchased a Whirlpool dishwasher (M# GU2400XTPS7)on July 9, '06 for $568.00. I did not purchase an extended service contract for two reasons; 1)Consumer Reports found this specific model to have an outstanding review, 2) It's a Whirlpool. Initially, this appliance performed above our expectations. However, that changed approximately two weeks ago. We've had problems with soap not dispensing, dishes not cleaned, decal on control panel peeling, and motor noises.

I called Whirlpool and a repairman was sent. He suggested remove and replace: pump and motor, sub-valve and sub-panel. Total estimate parts and labor, $727.06. I paid the $65.00 diagnostic fee and declined the repair. I plan to purchase a new dishwasher of similar quality. Once installed the cost of both dishwashers including related expenses will be approximately $1600.00. My house has had only two dishwashers prior to this one. Both were the cheapest models available at the time, yet lasted a combined total of thirty three years. My Whirlpool lasted only sixteen months. I have written a letter to Whirlpool expressing my dismay at buying this appliance.

I purchased a Whirlpool Calypso prior to the class action law suit. It had problems with poor wash quality, noise, water splashing out and rusting of the lid. After a great deal of run around the unit was replaced. The new unit worked for 6 months and then had the same types of problems. A leveling plate (the item the recall was for) was replaced. Now 6 months later I am faced with the same problems. I believe this is a poor quality product. Whirlpool will only send someone out to fix the problem. I feel that they should replace the unit with a different type, especially since I have had so many problems (with two different units).

My clothes do not come clean and many have been ruined due to staining, fading and other issues. I am going to have to get a new washer.

I purchased a Whirlpool dishwasher for my tenants' apartment 2 yrs ago.They have taken perfect care of it. They noticed a smell in their house and some gnats. After a lot of reserch we found the diswasher had drained through the sub floor under it. When the repair man came we found the tub of the 2-yr-old dishwasher was cracked. Whirlpool sent out their repair man to the tune of $53.00 who told us the tub was cracked. I wasn't shocked by this since I already knew it. So now I have a wet, moldy floor that needs replacement, a dishwasher that needs major work for which I will have to pay an additional $150.00 plus have unhappy tenents who must wait a few wks for the part to come in.

The book says it should take 86 minutes to clean the dishes. It takes 3 hours. Whirlpool sent 4 different technicians to fix it. It didn't help. Each one told me I should run the water until it got hot. Which doesn't sound energy efficient to me. And it still took 3 hours. I called other appliance repair places and none of them agreed with Whirlpool appliance repair people.

H