Weber Grills

Gas leaking from grill danger - I purchased a Genesis 330. The knobs are very loose and turn without resistance. I put on the Weber cover; I go out and gas smell everywhere. The knobs are so sensitive that when the cover goes on, it can turn the knob and gas comes out. It's an accident waiting to happen. I was not happy with customer service who told me how to put the cover on correctly. Really? Please consider this before making a purchase as in my opinion, this is very dangerous.

The motor in your rotisserie only lasts a few seasons. This is our second and final purchase. What a shame!

I have a Weber grill which I have been using for over 20 years. The welds on the handle have broken, so I bought a new Weber 22.5" One Touch Silver charcoal grill which looks identical to my old grill. The new grill has a plastic handle which gets dangerously hot unlike my old grill that has wooden handles. I called Weber to complain and their response was to wear an oven mitt. I tried to order a set of wooden handles and was told that they are no longer available. I believe that this handle gets so hot as to represent a danger to anyone who touches it. I think that the name "one touch" must mean that you touch it once and you'll never touch it again. I would strongly recommend against buying this model. I plan on returning it to the store where it was purchased. The consequence: burned hand.

I had my Webber grill for 5 months. I had the simple dome type with a thermometer in the top and you could raise and lower the coal base. I heated it as normal and placed the steaks on the grill. I covered it and put a tin with water and woodchips in the side area. I came back to see normal smoke and a stream coming from the vent. The grill never past the medium to hot point. When I raised the grill lid to turn the steaks, I saw black pieces on the meat. I looked at the lid and the paint was peeling off and falling on the meat. The grill never got too hot and there were cracks all in the paint.

I have a Genesis S310 and it wouldn't get hotter than 250 degrees.

I purchased a Weber grill at a Home Depot in Monroe, NY. I was putting the charcoal grill together. The legs went in two holes, and when I was putting them in, the legs popped out of the holes and hit me in the eye area and split my head open. As a result, I have a permanent scar. This should not have happened in my opinion. Anyone purchasing this grill should know about this. I'm angry because of the scar it left on my head. When you purchase something like this, you shouldn't have to worry about getting injured.

We purchased the Weber Q320 from a dealer who is friends with our neighbor.. If necessary I can track down his name and info. But I think this is a manufacturing problem. We had the grill since May 2008 and never experienced problems until today. We lite the grill on medium and five minutes later flames shot out of the base of the grill onto the plastic shelving unit... the shelf was in flames, which dropped onto our wooden deck. I'm afraid to ever use this grill again. Has this ever happened before?

The shelving unit is completely melted. Thank god we averted any damage to our deck -- much less our home. I refuse to ever turn the grill on again... so I am out a grill.

Bought a Weber Grill 200 in 2006 These griils have a low flame problem, won't get hot. Flame height on grill burner is only about 1/8 of an inch high. maybe you could warm up a hot dog, but it will take an hour to cook a hamburger. Called Weber customer service the day we got it, they send you through a long drawn out valve opening procedure,over & over, to try to get some flame out of it. They had me buy another propane tank,still no flame height, they send you through there valve opening procedure all day long, whlie family awaits for dinner. Then they sent me parts to install, two times, still no flame. System appears to be to sensitive to tnak pressure & shuts down gas flow nearly always.

Final straw. Grill caught FIRE last week & nearly burned the house down! Reason it caught fire? Because low flame cooking was causing excessive grease build up. Then on a warm spring eve it was on for it's normal 30 minute warm up & wham! we had a fully engulfed grill . It nearly melted to the ground in a huge ball of flames. After a year of replacing parts & playing valve opening games on the phone with customer service people, I asked for a refund.

I called for two weeks to customer service,always was told a supervisor only clould give a refund & they were always out to lunch, even at 2:30 PM I had to raise the roof to get a manager on the line. The rude manager could give a darned of my years trouble with the grill. He offered me aother grill, the same one a Weber 200. I said no way, I don't want one of these,they have problems & you know it! He said thats all I can do is give you another WEBER GRILL. NO REFUND! Therefore, I will never buy another Weber grill. That was my third & last. As a thrity year technician, it is my opinion that these Weber Grills are Dangerous & unsafe to be in use, they should be recalled, or at least investigated by a Consumer Agencie. If you Have a Weber 200 grill, be careful! Thanks

Grilled a steak on a Q300 which was a few years old. Turned it off went in the house and within an hour I heard a crash...barbecue was in flames on the ground...had melted the frame and was lying on the porch. Perhaps the accumulated waste/grease from previous use should have been cleaned up so as not to ignite and burn the BBQ? Should have extinguished itself as the lid was closed.

Burned patio paint and railing and BBQ totally destroyed.

I have purchased stailess steel cooking grill and heat deflectors at a cost of about $250.00, but I still have the problem with hood