Complain about a product or service

Wagner Tools

ALLAN of VICTORIA, BC September 20, 2009

I noticed that while charging my battery for the drill that it overheated and melted its base causing it to be unusable to charge the battery. Could have started a fire in the house.

Ted of Triton, NL July 19, 2009

While charging the battery, it overheated and bulged on one side. This, I assume, resulted in the base being overheated and rendered useless. I contacted Wagner and they were most co-operative in replacing the base. However, the battery is also destroyed and will not be replaced.

Maxine of Surrey, BC April 16, 2009

My husband received a wagner 18 volt cordless drill as a christmas gift, on March 22/09 the battery caught on fire and caused property damage and also personal possession losses of over 6,000.00. we have not contacted the company as yet but plan to. we are in the process of having repairs done and getting a list of losses together for our insurance company.

Carlos of Palm Bay Florida, FL October 25, 2008

I have a drill 14.4Vol From Wagner Spray Teach company and the charger base got melt. all the time that I conected it is smell smoke... I right now I can use my drill because the charger base get overheat and I get electrical problem with it. electrical panel.

Electrical power problem. So, I have this product for 2 years and righ now I am having a problem charging the battery. I fill that I spend a lot of money in this product and I can get parst to repleces it. The problem is the store were a Broght this product was out of bussness.

Buck of Highlands, TX March 6, 2008

I got the replacement for the charger base, and now it will not charge anything. I have purchased two new batteries, and cant get any charge from the new charger base

D. of Cottam, On, OTHER January 3, 2008

I purchased a Wagner cordless drill and the base caught fire nearly burning down my house. I called the company's recall number in June 2007 and was told that a new charger base would be sent right out to me within 6 weeks. I gave them 4 months and nothing received so I called again and was told that my name was not even in the computer and they would send another one out. It is now Jan. 2008 and another phone call was made and no information could be found. And once again they said that it will be sent out. Hopefully before the carpal tunnel sets in from phoning the company. Poor business relations!

Jonathan of Bernardston, MA October 3, 2006

I purchased a Wagner Control Spray in April of 2006. The infomercial on Television said it would "paint your deck in half the time" cut down on your valuable time and use the Wagner Control Spray. I thought "wow, this is great" they offered a 30 day money back guarantee, however, being busy I did not get around to opening the product until August. Guess what, it didn't work, with LATEX paint. However the commercial never said or warned against this. It just said "paint" your dect in half the time. In calling and asking for relief from the company, I was told "funs over, your stuck with it". I called Wagner the Company and they told me they did not sell me the product, that the product was sold through an independant dealer and there was nothing they could do but offer another product to me at a significant savings. I cannot believe that I am the only citizen that assumed it would work with Latex paint, the owners manual even gives instructions on cleaning when Latex paint is used. Something is way off course here and I feel like false adverising or misleading at least was used to sell this product. I want my money back because of the misleading advertising used to falsely push this product. Please help.

Robert of Vancouver, AL September 5, 2006

I am in Vancouver BC Canada. I have a drill, WB144 and I received a new charger base. But it doesn't work. When I try to charge the battery the light comes on a moment and disappear. Please let me know how I can use the drill. I heard about Bettery Plus but it has no store here. thanks.

Rusty of Springfield, OR May 22, 2004

I have a Wagner cordless drill and charger, #WB144. The charging unit melted and ignited some plastic and paper on the table and burned an expensive motorcycle and some tools and miscellaeneous items on the table. No damage to the building or structure and no personal injury.

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