I just purchased $25000 in Viking appliances one month ago. I have used the dishwasher twice and it does not dry the dishes. It stays wet inside and smells up the whole kitchen within hours of running the dishwasher. The bottom indicator light is also missing. We just figured that out. I will be trying to return this dishwasher on Monday. I will let you know if I am successful in returning it.
Consumer Complaints & Reviews
The dishwasher had problems working within the first few months. We thought we just did not know how to use it. We have a three year warranty. Two and a half years later, we finally called for a warranty service call. We were told that Viking has a recall on all their dishwashers. We have had three service calls to date, it's still not working. The service person has replaced almost every circuit board, wiring loom, motor, pump etc. Now we need a fourth service call to replace another circuit board. I am now asking Pacific Sales to replace my dishwasher. I was told no by one of their employee's. I'm now waiting for a manager to call me back. I am insisting Pacific Sales replace the defective dishwasher they sold me.
This is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other product from this company.
In May of 2007, we purchased the Viking Professional Series for our kitchen. We bought the Fred ** company attitude that these appliances are "built to last" that's why "high-end home owners demand more." Like many other people complaining about Viking on this site, we learned that Viking is built to fall apart and with great expense to repair them.
Our dishwasher, which is less than 4 years old, has been diagnosed by two different techs in Phoenix for $170.00. One tech for Desert Tech Appliance is a qualified Viking warranty service provider. The first tech found a faulty circulation pump. He immediately told us the cost to repair and said that it would not be worth it--several hundred plus labor.
The second authorized Viking tech came out on 08 Sept 11. He found a faulty diverter flow valve and showed me how this valve burnt out the computer board. The cost to repair all items was nearly $1,200 with labor. The circulation pump was still under warranty; however, I would have still been out the labor cost to install. This would have saved me a few hundreds off the total bill--still outrageous for machines built to last.
I felt that Viking should cover the cost of the computer board because the tech said that the diverter valve fried it--a manufacturer defect. After several calls to Viking, they refused stating that we could not prove that the computer went bad because of the valve--even after I told them that it was diagnosed by an authorized Viking technician.
We purchased all Viking appliances for our kitchen, back in July 2009. They haven't been in our new house more than 8 months, and my dishwasher has given us problems from day 1. We used it one time, and then it stopped working. We waited for a part, I believe it was the control board for 6 months. I've never waited for anything for 6 months! Instead of offering to give me a new dishwasher, or offer me a rebate, a Viking manager said that the parts were on back order, and that they could not offer me a new dishwasher, because they deserve the right to fix the appliance, as many times as needed.
She did offer me extended warranty, but what good would that do me, when I purchased 4 extra years from the company I bought the appliances from. She didn't even offer to refund me the amount I paid for extra warranty. Well, 4 new parts later, and over 7 months, the machine now needs a new pump, because I believe there's a recall on them. I paid over $1,000 for this machine, and it has been completely taken apart, and replaced with all new parts. I have cheaper appliances that have never broken down. My refrigerator makes a knocking noise every time the motor goes on, and when the service people arrived, it didn't do it ,so they believe it's the fan, opening and closing itself, and getting jammed. I am so displeased with this company. I would never recommend them to anyone. I wasn't able to use my machine for over 6 months. I have called the corporate offices tens of times, as well as my local dealer. Never have I received a call, with any updates on my part.
I purchased all Viking kitchen appliances in 2004. They have all had to be extensively repaired but the worst offender to date is the dishwasher. I had the repair men out no less than 7 times. Finally, I thought it was fixed about 6 months ago when the latching mechanism was replaced. They had already replaced seals.
It began leaking again yesterday and is pouring out during certain parts of the cycle. When I was having problems with the refrigerator, I contacted Brian *** at Viking who was extremely helpful and very courteous. He was great. He made me believe much better things about Viking. Since my extended warranty is no longer valid (as of August), I am assuming that I will not be able to get anything covered.
I bought a full kitchen of Viking Appliances: dishwasher, refrigerator, double oven, cook top, cook top vent. I have had nothing but trouble with all but the cook top. I've been waiting for my dishwasher to be repaired for almost 2 months. The parts are on back order. Ms. ** agreed to extend my warranty, but could do nothing about the problem with the parts. The computer system in both the dishwasher and the refrigerator have many glitches. Viking doesn't seem to care about the customer, consumer, etc. What has happened to this company?
