Viking Ranges

There appears to be a design flaw with the oven Ignitor to the burner assembly of the 30" Viking oven stove. I have had now 4 service calls in 7 months. I purchased from ABT with poor response.

The Viking cook top range looks great but it sure has issues when it comes to working. Our model vgrt360-4gss has had the regular and frequent issues with all the ignitors but now after 10 years, one of the valves froze up. Now I don't mind replacing the valve but for some reason they do not have it available - it will never be available again! To make matters worse, they cannot tell us if it is repairable or if a substitute part exists. The folk at Viking are pleasant but it all comes down to - they don't care!

I've spent almost $1500 repairing a $2300 Viking oven, and it's broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. I've tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks' downtime. Nothing was ever covered by warranty and there's zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there's the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range.

I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

I spent $20,000 on Viking appliances. In two and a half years, I have had 9 service calls for various repairs. Many of the repairs took place before the appliances were even used. My microwave is now not working. Viking customer service quotes me the warranty and tells me basically too bad. I have never received a call from anyone at Viking offering me an apology. I have sent many letters and tweets. I am beyond fed up with Viking.

A four week old $1000.00 dishwasher that failed, leaving a client with a mountain of dirty dishes in a household of six people. Customer service Bonnie actually had the nerve to mock my calling this situation an emergency. Two weeks for parts on a brand new dishwasher, my clients have four kids - one toddler and a seven month old with a genetic disorder and the parents are out of their minds with doctor's visits. The last thing they needed was to wait two weeks for repair. This company will not stand behind their shamelessly badged garbage and will give you the old runaround, transferring you to one rep after another until you hang up in utter frustration. Warning: Do not waste your time on this overpriced brand. Viking is just a fancy word for drek. Caveat emptor!

We have had the thing since 1999 and it has never lived up to what it was cracked up to be. It does no good to call Viking. When they first answer the phone, you will think you are on a straight track to be taken care of, but once you get to the source, all you will get is the runaround. The oven has had trouble a number of times, it is always the igniters that are bad. As for the broiler, we just learned to live without one, it will not last long when they change the igniter for some reason.

What I don't understand is how this company is still in business? There needs to be someone to start a class action suit against this company. The burners work, but there is no such thing as low. If you turn something to low, it will still burn whatever you are trying to cook. All the heat is on the outside edge of the burner. Our Viking range model number is VGIS360BDSS, serial number R06289813435. I would not advise anyone to buy such a piece of high price junk.

Every Viking appliance we own has had some issue that always cost a few hundred dollars. First, it was the dishwasher that had to end up being replaced. We have experienced the igniter issue on the stove so now we just keep a lighter nearby. Today, the oven just stopped working. The quality and customer service from Viking is the poorest I have ever dealt with. How are they still in business? I am totally dissatisfied and always tell everyone I know to absolutely stay away from Viking unless you like headaches, frustration, poor customer service, horrible parts, availability, and etc. With all the money you will spend on service calls, you are better off replacing the appliance to cut your losses.

I purchased 27" Viking "professional" double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I don't use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken.

I called Viking and I was told the ovens were out of warranty. I called for service and was advised to turn off the circuit breaker which may reset the controls. That didn't work. I called back and the operator was very surprised that Viking didn't "step up" and pay for the repair (they quoted $200 or so to send someone out). I called Viking back to ask again but couldn't reach anyone so I left a message. Then I emailed their customer support. I received a response that they would fix the controls for FREE. But after numerous emails and calls to Karen ** (senior customer support representative: **), I am still waiting.

I will never purchase another Viking product! I love my Wolf exhaust fan and my Miele dishwasher and my very old Chambers gas cook top (I will never replace it).

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48" range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didn't work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it.

Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I can't believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which don't hold the door tight to the frame because the springs can't support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall oven's thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.

First, the part was back ordered for three weeks. Once installed, it did not work. After three subsequent visits from the appliance repair company, during which, technicians at Viking insisted via phone that nothing was wrong. That repair company found it necessary to hand it on to the distributor, as they had no confidence that Viking could even provide a thermostat that would work. They agreed that the thermostats were broken, but wanted to charge labor, even though we were within the labor warranty guarantee. I wrote the owner of company with a complaint but there was no response.

Now, the distributor is refusing to come out again saying that they were doing us a favor by coming out the first time. They did us a favor? Horrible, horrible product and horrible, horrible customer service.

My Viking stove was purchased in 2001. We have had issues with it ever since. My stove has a double oven, both of which have required several repairs. The self cleaning on each oven has broken twice, and the heating elements constantly burn out. Both heating elements are now burned out, and I have been without a working oven for four weeks. Of course the heating elements have been on back order all this time, and nobody, including Viking, has a clue as to when these heating elements will be back in stock. It's probably fair to assume that if these items are currently on back order, then many Viking customers are having the same issue with their stove as I am. Each time I call for repair, it's a minimum of $350. What a waste of money, this purchase has been for me. The Viking Corporation is an absolute mess, and I continue to tell anyone who is willing to listen, my sad, but very true story. Never again, will I purchase a Viking.

We recently built a new house and purchased a Viking range, refrigerator, dishwasher, microwave and wine refrigerator. In a short amount of time, we have had the refrigerator repaired four times - all involving issues with the ice maker and water dispenser. The dishwasher still works but the button that lights up when you push start does not. Apparently, that costs a couple of hundred dollars to repair. The wine refrigerator needed a new thermostat - that was a $400 repair. So far, we have not had any issues with the range or microwave. A Viking representative came out and repaired the refrigerator free of charge, but the other items were out of warranty (only 15 months old!). I have emailed customer support several times, but to no avail. I am a very, very unhappy and dissatisfied customer.

Where to start? Purchased in 2003. First time it was used temp went from 0 to 600 degrees. Damaged racks which they replaced. Nothing but problems. They kept sending Frick and Frack out to repair and they did more damage. I complained to Viking. I have all documentation. Last straw was when I did the self-cleaning on Super Bowl Sunday. It blew the circuit breakers and damaged the main control panel which we had to replace and we were without electricity for 14 hours. We have contacted Viking and they were going to review our case and get back to us--so far we haven't heard from them. My husband faxed a long letter listing all the problems plus all the work orders. We want this oven out of our home. My husband said it is too dangerous to have in the house. I wish I had read reviews before purchasing our Viking Appliances. Do not buy Viking. Once they have your money--good bye.

I'm patient (since 1994) but I'm also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it's hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

Purchased a 4 burner gas Viking stove VGSC 305-4BD with convection oven and infrared broiler. The stove top required me to purchase parts from Carl ** over the years and repeated replace ignition switches, ignition controllers, etc, and the oven kept me busy replacing ignitors, glow plug thingies, etc. Also rust has been a continual problem inside the oven and outside the stove. I sand and spray paint the outside white enamel at least 3 times but the rust comes back like on an old car.

My wife is very, very unhappy with the uneven heat for baking with or without the convection over. On the other hand, the hot burners on the stove top and the wonderful infrared broiler are a dream, although I did repair the broiler once or twice in all these years. Overall, I guess we got our $3000 worth although I am now looking for a replacement and will try to find other top end performing stoves that do not have so many maintenance problems. I was lucky to be able to fix the stove myself all these years or I would be furious with all the bills.

When the ignitor failed on my Viking gas cook top, I also discovered that the downdraft vent was not working. I rarely use, so it could have been broken for 2 or 3 months. These products were purchased in August 2009 and failed in December 2011. Viking would take no responsibility for any of this. The ignitor was $165 plus installation. I replaced that, but the downdraft remains broken because the control module is $465 plus a very hefty installation charge. I used it about 15 times and to me, this indicates it was defective, but Viking will not take my word for its limited use and refuses to do anything. A word to the potential buyer - stay away from this product!

We purchased our Viking DF Range in August of 2003. Our first problem surfaced during installation by Sun appliance in St Joseph, MI. The installer noticed that the surface grill grates were not manufactured level and would not set lever over the burners. They had to be reordered three times before we received one that lay flush. My thought was that a range costing almost $7,000.00 had such poor quality control that it left the factory with parts that were poorly manufactured.

After several months of use, we noticed that the little rubber feet that fit on the bottom of the burner grates were falling out. I attempted to glue them but with no long term success. Out of frustration, I called Viking and was told I had to purchase a brand new grate at a cost of $35.00 plus shipping because they could not sell me this little piece of rubber worth no more than a $1.00. I finally found some on the internet in a Viking parts bag for $14.95 for 16 pieces. My opinion of Viking and my $7,000 range began to slip.

A few years later the broiler element, PJ010002, went out at a cost of $299.00, including labor. Now, I am really getting upset. I had my choice of several other brands but chose Viking because of its perceived quality. The next surprise was in June of 2011 when the oven relay, part no. PM010129 burnt up filling the kitchen with a stinky smell. We had that part replace at a cost of $126.10. Now it's only six months later and the same part burnt up again. I again called the Viking repair people at All Pro Appliance Service and was told the $35.00 part was covered under warranty but I would have to pay an $89.00 service call to have it repaired. I am very concerned now because I have a feeling it's not a defective part but a problem with the stove. In searching this site and others, I have found several other Viking owners who have had the same oven relay problem.

In summary, this is the worst appliance I have ever owned and would not recommend it to anyone. Shame on you Viking for such poor customer service and quality control!

An open letter to Viking Range regarding the Viking built in refrigerator. I recommend everyone that is fed up with Vikings horrible quality and lack of customer service email the CEO, COO and head of sales. I am writing to you in order to share my deep disappointment with my Viking 36" built in refrigerator. I purchased my refrigerator way back in 2005, when we were remodeling our kitchen. We looked at both Sub-Zero and Viking, and in the end, chose your product because we perceived it to be of higher quality, and were impressed with the fact that it was built right here in the U.S.

Over the course of the years, the defrost function stopped working, the ice maker water valve failed, and the door hinge has been serviced 5 times! We received a call informing us that the hinge would need to be replaced once again, but we had the option to spend $4,000 to receive a replacement unit. As a customer who spent nearly $8,000 on a unit that we expected to outlast the remodel, we are shocked to be faced with the choice of either experimenting with yet another hinge, or spending $4,000.

We have a 7 year old daughter, and in my mind, having this unit in our home any longer is out of the question, knowing that the hinge issue is still unresolved. We have lost faith in the safety of this refrigerator. I have attempted to work with your customer service team on a resolution, but the only response we receive is that, as long as the unit isn't "irreparable" they won't replace it. In my mind, this unit is beyond repair, given the countless issues described above, and the safety issues with a minor child in the home.

I think it is important as the CEO of Viking that you hear the direct "voice of the customer". It is very unsettling that Viking has put us in this position, and has far from lived up to its promise of superior quality.

I have had problems with my viking range, refrigerator and dishwasher. I have not been able to use my dishwasher for more than a month, over the holidays no less! The way Viking has their parts and service agreements set up is not customer friendly at all. I paid the licensed service provider (Quality Appliance out of Clearwater) to come out and tell me that my drain was clogged. They didn't fix it. They told me to boil the parts, which melted.

When I tried to order a new part, I discovered there is only one authorized parts dealer (Hadco out of Suwanee Georgia) in each region and even though other companies had the part, they were not allowed to sell it to me. A month later, I received the wrong "back ordered" part. I had to pay again for a the correct part and when I asked how to return the wrong part and get a refund. I was put on hold for fifteen minutes.

I am stuck, hoping they send me the right part. It is not so much the cost of the parts as the huge waste of time. I have spent hours of my time waiting for a service tech to come, trying to fix it myself as they suggested, two hours on the phone trying to locate the part before Christmas. Now, more time. Nobody cares. The attitude is you need us, we don't need you because we have a contract with Viking. I called Viking and they were equally as unhelpful.

It's a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

I purchased my 36" dual fuel oven the summer of 2005 and had installed by mid-fall. It hasn't worked properly since the day I bought it. I threatened legal action after the first oven was installed as the the burners would not ignite and the oven would not maintain a consistent temperature. After several months of frustration and battles, they replaced the unit with a brand new one which has not worked properly since the day it was installed. For the second Christmas in a row, I have not had an oven. I have manually lit the burners for 2 years now after spending a small fortune on replacing ignition units.

There has not been a six month period since the unit was installed without one or several repair calls. Viking has no interest in standing behind their products. I know several people personally that have purchased Viking products and got to the point of legal action because of their appliances not working. One in particular installed a wall oven only to have the glass melt off and fall onto her brand new kitchen floor the first time she used (thank God someone wasn't standing in front of it).

We bought a Viking range in September 2010, and it has failed four times, since it was installed in December 2010. We really like the grill top of the range. The oven has failed when baking/cooking for long periods of times. Viking has a policy that they won't replace, until the unit fails 3 times, and required repairs 3 times. I am dumbfounded by this company's lack of service, and lack of quality products. It was a very disappointing experience. I don't recommend Viking products. Viking, thus far, has not exhibit customer service to resolve the issue. I am not sure what they will do next.

We built our house two years ago and put in over $60,000 in Viking appliances double over, two dishwashers, stove top, microwave, outdoor grill, fridge, and under counter fridge. I have problems with my dishwashers since day one. They have been serviced 5 times in 2 years. Last week when my one year old daughter opened the door of my under counter fridge, the whole door fell off and landed on her leg, trapping her under the 70 lb door. When I called Viking range to let them know and ask them to recall the fridge and replace mine they did nothing about it. I have had problems with my other Viking products. Do not buy Viking appliances. They are defective and Viking will not stand by their products. I have contacted a lawyer and am going forward with legal action.

We saved up and purchased our Viking Duel Fuel Professional 36" range in 2005. Within the first year, the igniters failed to light the burners. We were told by the local repair that it would cost $600-$800 to replace parts. We chose to manually light the burners which we have now been doing for six years. Another part that failed within the first couple of years of owning the range was the 'relay switch'. We smelled an electrical fire smell and discovered the switch that had fired and replaced it ourselves.

The switch failed again last summer and a Viking Pro Service replaced it at the cost of $169.00. Now, two weeks before Christmas with all the holiday baking looming, my Viking Professional Range is failing again. Two more relay switches have repeatedly burned leaving the conclusion that there is something wrong in the wiring or electrical. I can't believe the troubles and cost that this expensive range has caused.

We just moved our belongings over to Bangkok, including a brand new Viking range which can handle gas canisters. The oven safety switch keeps switching off the oven, just like other have problems with, and the stove top click, click, clicks constantly. I thought this was a quality product. Now I have to find a Viking dealer in Thailand. The professionals that handle commercial stoves came over to our home and they also can't figure it out. How can such a good looking product be so absolutely unreliable? More to come.

I have a Viking Dual Fuel range for 6 years and have had innumerable repairs. Recently, I spent $450 for a new igniter and saw how much different it was than the old one - the service man offered that the originals were no good. I have also needed parts in recent years and you are sent off to their distributor (Carl **) who never answers the phone. Do not buy Viking appliances!

In 1.5 years, I am on my second Viking Professional Induction cooktop. This evening, the two left burners developed a "filter board" problem, the same burners and problem that caused us to replace the original cooktop. (The house is 1.5 years old. ) I am running Miele, Wolff, Gaggenau and Viking and I would absolutely not purchase another Viking. Even the local distributor has trouble with the Viking service department. I regret purchasing Viking, although I'd love to purchase all-American products. This product is a piece of garbage. I'm only giving it one star because I can't give it zero stars.

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

Viking Range Corporation should have a class action lawsuit. Their ranges have the worst performance in the appliance field. $780 was the last bill to get it up and running. Igniters, warped heat shield, non-working broiler, junk falling off, doesn't come to temperature for 39 minutes. We keep paying to get it maintained. Viking does not return call. Law suit, I say.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking "updated" the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this "design flaw", she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

Almost a duplicate problem of the previous poster. My six-year-old 36" six-burner gas stove is being fixed for the second time in two years. I had one oven ignitor gone out in November 2009 and two years later, the same thing again. In addition to the ignitor, there is now a large hole in each burner pipe thingy. The oven hinges do not work properly and heat is escaping from my oven. At this rate, I will have to pay for my stove all over again in a few years. What a terrible investment!

Viking Designer Series Electric Oven Panel Decals / Labels are completely faded. We clean this oven as directed by Viking. After time, the decals completely vanish leaving no indicators whatsoever. Viking acknowledges this problem but they will not do anything. In my point of view, this should be something to be recalled whereas the manufacturer has encountered issues with the quality that should be resolved.

My 36" gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, "Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call". Thank you, Viking!

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

I have a 6 burner gas Viking Stove. It's a piece of junk. I have replaced all 3 sets of ignitions, and then replaced 1 of the 3 that I replaced. One is not working presently. I replaced the oven burner and the broiler element. Now, I tried using my broiler and again it is not working. I tried to contact customer service to no avail, even went into the Viking store in Dallas and they said "so sorry, can't do anything". I have never owned any appliance, car or anything that has worked so poorly.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didn't contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

I'm writing this letter in hopes that you can help me with a continuous issue I have had with your 36 Viking Stove. My wife and I purchased a new home in 2008, at which point we decided to renovate our kitchen. When we purchased our appliances, there was no doubt in our minds we wanted a Viking Professional range and oven. We were excited and happy with our appliance for a short time until we began to use it. Over the course of 3 years, we have had nothing but constant troubles with the oven. First the igniter went twice, then the thermostat, then a defect with the range top. We have had several Viking repair visits, each costing $300 or higher.

When we made the decision to buy Viking, it was with the thought in mind that paying a little more meant getting better quality, craftsmanship and dependability. Unfortunately, this has been far from the reality we have experienced. Most recently we replaced the thermostat for the baking function and the oven doesn't heat up.

Needless to say, three weeks before Thanksgiving, we find ourselves with yet another service call and I'm sure more costly repairs. I have done extensive research on the Internet and various consumer affairs sites and found that there has been a groundswell of complaints with your ovens. Frequent mention of inconsistent bake temperature, issues with your igniter system and thermostats lead me to believe there is a known set of defects with your product and this particular model.

To that end I am asking that you stand by your product and replace the oven. An investment of $6000 should not require a constant stream of maintenance for a product that should bring with it quality and dependability. Rather than spend time posting disparaging complaints on various consumer products sites. I am asking that you address the issue I have had with your oven so I can get the quality and craftsmanship I expect.

I am reaching out for your help after multiple calls to your call center and ask for someone to contact me immediately. I will pursue this issue further and if necessary rally the countless people I have seen voice concern with the range product you offer and have sold. The information for my range is Model: VGSC3676BSS, Serial #: 081108C00053266

Besides finding out that their side-by-side refrigerator is the biggest disappointment in home appliances, I found out that their customer service is the same! I had some warranty repairs done by Viking's preferred service provider and during the work, they installed an upgrade kit for the refrigerator. Months went by and we would occasionally see water under the unit. Our warranty was up so we had a different service provider come over to estimate what was wrong, a service provider we found out later that Viking had put on their list of preferred repairers. The service person found that while the unit was under warranty and the upgrade was installed, the wiring was preformed incorrectly causing the refrigerator to leak water underneath, damaging the wood flooring in the house. I called Viking on the subject and they first told me that they would not cover the faulty workmanship so I complained that it was their provider that I had used. They gave me a case number and told me that they had 24 hours to research the case and they would call me back. They did not call back and the case was left unsolved. The Viking company does one thing very well, disappoint their customers! This is not the first time that I have had the experience of poor service from Viking. Buyer beware.

The first problem I had with my range is the oven taking forever to preheat. Then an incessant clicking began on the burners. I was lucky enough to purchase a repair contract for $65.00 for a year. They fixed the oven preheating problem and also fixed the clicking problem, but now it has began again. It is so annoying. My burners do work, but I want to scream sometimes when I am trying to use all of the burners.

From the day my refrigerator was installed, it didn't work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldn't fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.

I bought another brand. I am so disappointed because I live near their home office and like to buy local.

We purchased a Viking range in 1996 for $4,000. We began having problems with the oven igniters not working, therefore could not use the oven. We had them replaced the first time, at the cost of $217.89 on 12-23-98. This problem has recurred on a regular basis.

We have replaced the igniters repeatedly on: 8-12-02 for $271.25, 7-13-06 for $310.00, 2-17-10 for $245.05, 1-21-10 for $265.26, and 8-09-11 that cost $402.95. Two days after the last repair, on 8-11-11, the igniters again would not work.

As I write this today, I am without the use of my range again and find myself waiting for repairs to the same one later this week. This has become a nightmare! We have spent nearly $2,000 in repairing the same defective part over and over again.

We are retired and cannot afford to keep replacing the igniters that are defective. The range is totally unreliable. I never know if it is going to light when I turn it on. We have used only repair services that are officially recommended by Viking. Our calls and concerns to Viking go nowhere.

Upon investigating further, I have found that the igniters have been a constant problem in these Viking ranges and they were forced to redesign the igniter/burners system in the newer ranges. Where does that leave those of us who own these lemons? I would like to consider taking action against Viking.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36" 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part.

I "tricked" the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. We'll see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!

I HATE this stove.

Purchased Viking electric cook-top in 2004. Silk Screening came off about 6 months later. Viking replaced part and labor at no charge; identical thing happened two more times; part and labor at no charge. When I called Viking this time about the silk screening, they informed me that they are now using a new system of "etching" to indicate the temperature by the knobs.

They are now willing to replace the "part" for free but not the labor. Labor $379.00 from Northtown Home Services; I talked to Northtown and they are willing to waive the initial $119.00 to "see the what problem" is since they've been here so many times before. That leaves $260.00 for me to pick up. They were selling a defective product for years and darn well knew it. Why would a company replace something 3 times at no charge if they thought the customer was abusing the silk screening with harsh cleansers. I want Viking to absorb the $260.00 labor. What a joke.

After having years of servicing for ignitors clicking and spending hundreds of dollars, I called Viking in regard to a 36" four burner with grill and they refused to offer any type of assistance or discount any repair costs. I feel I bought an expensive piece of junk that looks like quality on the outside and is sold as such. The unit has poor engineering design including the knobs becoming loose. My most recent was having problems with bake-broil.

I spend $300 in labor, $340 in parts in 8/09. Range was purchased in 8/04. The range continues to have clicking ignitors and was told by service rep that this was the normal life time of that part in oven. Ignitors have been change repeatedly, yearly at a cost of approximately $300, excluding the $640 previously mentioned. It is just frustrating to have spend so much money and have this ongoing annoying and unacceptable issue. Shame on you Viking with all the money you pocketed in engineering you should compensate your consumers. Not to mention the viking hood which rattle and make terrible noise while on and the kitchen becomes smokey and alarms go off.

I have never in my entire life encountered anything like the shabby quality and non-existent support that I have experienced with Viking Ranges and Ovens over the past four years. We built a new home in 2006 (our sixth house, so we have some experience in this) and regrettably chose Viking for the cooking appliances. What a mistake.We have a dual oven and electric cook top from their so-called professional series.

For the first year, the upper oven would not work reliably, the broiler would unpredictably turn on, regularly burning food. After 10 months and numerous service calls, they determined the wiring in the electric oven had not been installed correctly! Meanwhile, the "professional" microwave kept malfunctioning. Not less that four service calls to replace broken micro switches, and I had to pay for every call after the first. Then the electric cook top started acting up, burning food because the controls were malfunctioning and a simmer setting would suddenly turn the burner on high continuously.

This is a six burner unit, and three of the burners can't be used while I remain in conflict with Viking over their engineering incompetence and refusal to accept responsibility for the junk they sold us. Here is an amazing story: recently we have started receiving emails from from Viking advising us that many of the controls and ignitors should be replaced every three years as part of "normal maintenance. " Every three years! I think their lawyers are trying to fend off major class action against the firm. Stay away from this company's products! You have been warned.

Six years ago, we built a new home and purchased a 36" Viking professional, self-cleaning range with a griddle. Things were bad from day one. Approximately every six months, there were repairs to be made on this lemon: 2 bad thermostats, door hinges that literally fell apart, bad ignitors, bad burners, bad bake element, temperature can't be maintained, self cleaning feature doesn't work and the list goes on and on. Our repair bills total over $1,200 and each time Viking refuses to take any responsibility.

They couldn't care less about customer satisfaction. Most recently, I pre-heated the oven to make a roast, opened the door and received a blast of steam that gave me second-degree burns on my leg (the pictures are gruesome!) As I instinctively bent down to grab my leg, the glass in the oven door exploded in my face. No glass hit me but I burned my eye and face. After another call to the repairman, we found out that our oven had "runaway temperature" and the oven door should have locked as a safety precaution with the oven that hot.

We were able to measure the temp at 600 degrees but it was probably higher -- 600 is as high as our thermometer would go. So again, we called Viking and asked that they simply reimburse us for this newest repair (approximately $300). Again, they refused. So, the repairman came to replace the thermostat again and broken glass. He tested the oven after the repairs and discovered that now the oven will only heat to 250 degrees. He also pointed out that the hinges are broken and need to be replaced! We just replaced them in July!

I'm sure that Viking will wish they had just paid my $300 repair bill for this hunk of junk because my plan now is to sue them not only for the cost of the oven and repairs ($8,200 all together) but for the burn to my leg. In addition to the pain from the burn (I was on pain killers for 3 days), I am left with a permanent scar. I have never sued anyone in my life but someone needs to make an example of Viking. They should be ashamed of themselves! We are less than two weeks away from Thanksgiving. I have 25 people coming for dinner and no oven.

In 2005, we purchased a Viking 48-inch 6 burner and griddle range. When you light one of the burners, others keep clicking and the oven lights when it wants. We also have a terrible gas leak somewhere. Our house smells terrible and God help Viking if anything serious happens because of the gas leak! Unfortunately, we also have a 48-inch Viking fridge purchased in 2001. Talk about double trouble! The ice maker, when it refuses to make ice, leaks all over the floor and that's most of the time. I have called George ** (area rep) a number of times, no response. I called and talked to customer service and they said we will get back with you, no response. I emailed customer service, no response! The service techs are not well-trained! I am shocked that Viking is still in business. They certainly do not care about their following customers. I am keeping a log so look out Viking, you have not heard the last of me!

I bought a six-burner, two oven Viking range in April 2004. Since then, I have had three incidents where repairs have been over $300. This appliance is the biggest hunk of junk I've ever bought. The people at Viking told me basically to take a hike. They have my money and I have an expensive turkey. Viking makes junk and they will not back in up!

We have a Viking range model VDSC3074BSS which has had to have service 3 times in the last 5 years. We just discovered the range to be running 25 degrees hot again. In my life, I have never owned an appliance that has needed so much service. One of the hinges broke on the door, apiece of the metal just fell apart, and was replaced with a new design. The repair man told me this was common. Twice I have had to have the thermocouples replaced in the oven because it runs 25 degrees hot both times.

Viking customer service in Greenwood, MI is equally poor. They simply do not stand behind the quality of their products. My advice to anyone considering a range is not to purchase a Viking product.

My wife had to have a Viking Stove/oven and hood. We have had this for a little over 8 yrs. The hood did not work properly from the day 1. The wiring for the fan was run in series through the light so the fan would pulse if the light was not turned on full. I had it fixed under warranty. About 6 years of light use left, the oven has been taking an hour to heat up. The igniters were working on both of the flame sources, but only one would come on with a weak flame. It was determined that it was the valve to the oven that was not working correctly. Price for this part was over $400! This did not include labor.

I cannot recommend to others what I did, but I am a little more than just a handy man. I took apart the valve (says do not field service). It was made with a di-metallic spring with a heat coil around it. When the heat is applied, the different metals expand at a different rate causing the spring to bend. That is what opens up the valve. I bent the springs very slightly as they were not opening up. I reassembled the valve with heat resistant sealant and installed back in. Problem solved.

The rip off is the amount that they want for a cheap &a poorly made valve to begin with, not to mention that they used a cheap and poorly made valve to begin with.

I don't feel so badly after reading several pages of complaints about the Viking range. We purchased our 30" Viking in a white finish back in 1991 as part of a kitchen re-do of our 1917 home. We were so excited about this purchase, for it was to be the centerpiece of our new kitchen. I love to cook, and the classic looks of the commercial range fit our historic home. We were a young couple and knew that we would be in the home a very long time, so we fell for the Viking advertising line: "The last range you will ever buy."

This was quite a splurge for us, and we cut corners elsewhere in the project to afford this very special purchase. Like many reviewers, we replaced the electronic igniter at least every 18 months to two years. However, our biggest complaint since day one is the finish. The four cast iron grates sit directly on the white painted stove top and the paint simply cannot take the heat. It melts, corrodes, rusts and whatever else it does to make the cook top look like no one ever cleans it. We've replaced them several times and in a few months, the process begins over again. Food spills wipe up beautifully from the center strip, which is still the original one, while the two on the left and right, which lay under the burners are a complete wreck. It is not spills, but actual changes to the paint which cause the ugliness.

We spent over $20, 000 on Viking Professional appliances for our dream kitchen in 2005. We are having one problem after another ever since they were delivered & installed. The repairs under warranty were performed but did not last long before something else goes wrong.

Once the warranty expired, we could not afford the repair costs. Currently, our refrigerator water dispenser would not dispensed water through the spout, instead it leaks all over the floor under neath the fridge. The build in convection oven's lights won't turn on for the past 4 years and it is not because the bulbs burnt out, the microwave digital panel when blank after a year and a half and is not readable, the dishwasher would fill and drain the water but the arms won't spin or spray so it not usable for the past month.

Thank God, the stove is still working even though when one burner is on the other five keep on ticking. We refuse to invest anymore money to repair them, we just waiting to them to die so we can replace them with the less expensive but last longer brand. Never again, we would buy Viking products nor recommend anyone to even look at them. The company customer service is less than satisfactory, they won't offer to replacement or refund even though there were long list of problems with every piece of appliances. To be fair, I must said they all looking very good and that is all they are worth but totally lack of performance and durability. The company should stop making such worthless products.

This is a follow-up to my previous complaint on Sunday, 11 April 2009, about the Viking microwave. I need to tell readers that this complaint was in fact, resolved in my favor by Viking. The range was replaced at no charge to me. They fulfilled all warranty promises and had an appliance service deliver a brand new microwave to me, installed it in my kitchen to make sure everything was okay. I regret that there were communication problems associated with my warranty claim, but I must say again that Viking did everything necessary to cause my satisfaction. Thank you Viking.

I have a Viking cook top, two radiant and two induction elements. I have been having trouble with it. But, I have been treated very reasonably by the maintenance company and fairly responsive by Viking to solve my problem. I had the unit less than a year and the induction element failed. After three visits and attempts to repair, Viking replaced the first system after three months. The new system they send was installed and after nine months an induction element failed again. After waiting for replacement parts, I have been informed that it is no long parts fixable because the unit has been discontinued. I have been offered another all induction cook top with all radiant elements at no cost. I am being treated very reasonably, but wish the units would stop failing.

I paid $1505.00 for this electric cook top in May 2007. Almost immediately the temperature control labels started coming off. They are painted on or a decal. I called customer service who informed me that they were all well aware of the problem, considered it a "cosmetic issue" and would not do anything to rectify the problem. They do not make this panel like this anymore; it is now etched into the panel. Quoted me over $600.00 to buy the part, and then I would have to pay someone hundreds more to put it in. This is going to cause a fire or serious injury to someone as anyone with this product does not know what temperature they are cooking at, instead of turning up, turning down. Viking will not stand behind their products, will not cover defective parts or even offer a discount on defective part.

I bought a Viking wall oven in 2002 for my dream kitchen remodel. This kitchen was to last for a long time so I intended on buying top-of-the-line appliances. Well, I can't tell you what a scam Viking is. We paid a lot of money for a very poor product and the customer service of this company is unbelievable! They used paint on my $3000 oven instead of black metal. The paint is burning off and my expensive appliance looks like a piece of junk. My $50 toaster oven looks better and the black trim does not peel/burn off!

I've had the door lock after self-cleaning which does not do a very good job anyway. I've had to have a new thermostat put in, the letters and numbers have burned off and I received chipped drip pans on my range top. When I told them within a month of purchase, they told me I didn't check it soon enough. Customer service is rude and accusatory. I've had the trim on my oven replaced 3 times and have given up. Now the inside oven trim is peeling/ burning off. This is an oven. I would expect that this manufacturer would use materials that are required for a high temperature appliance. They told me not to use the convection setting! I've used stoves that were 30 years old that looked and worked great, real pieces of equipment, not made with inappropriate materials for cooking tools. What a scam!

Moved into a new house in September 2009. Excited about dream house with all new Viking "Professional" appliances. What a huge joke. We have had 3 service calls on the side by side refrigerator with the 4th being tomorrow. We have had three service calls on the range with the 4th being tomorrow. The dishwasher required a service call. We have still been unable to successfully cook anything in the range. Not even slice and bake cookies!

I remember a product from my childhood called the Easy Bake Oven that could bake a cookie without it being an adventure. I also recall that the Easy Bake used a light bulb to generate heat and it controlled that heat better than this Viking "Professional". The not so cute part of this joke is the outrageous cost of these useless space takers. It is shocking and despicable that they sell these as high end appliances. Anyone aware of class action activity? I can't believe there is not a lawyer out there that hasn't made the mistake of buying one of these ridiculous appliances. It will require at least $20,000 to replace these products. I do not want Viking replacements as they appear to be generally useless unless you just like to look at them.

I have been a caterer and cookbook author for over two decades so I know kitchen equipment. To come home to Maine, I bought a small cottage and put most money in the kitchen. Size considerations forced me to buy the 30" Viking dual fuel stove and it has been a shameless disaster. I have not yet once in six years been able to use the ovens as they start charring food almost immediately and burn themselves out in minutes. The local dealer doesn't get it that the product is defective and keeps telling me it's just a faulty thermostat they can replace.

Sadly, it takes them a month to do this even for summer people who may only be in residence three or four weeks. Viking has been useless. Also the igniters didn't work from day one and had to be replaced twice at my expense. Viking is a company of no integrity. I am going on a book tour soon and will tell everyone not to buy any product with their label on it. Sadly too, the local service people don't want to know they sell defective merchandise because Viking won't back them either.

We own a Viking 48", 6 burner + grill, w/dual ovens. It is 7 yrs old this month. Both ovens have not worked in three months. I have had this range serviced yearly for small problems. I didn't object to these repairs, which did cost per average visit $250.00 - $300.00. The range now has several things wrong with it. The heating elements are no longer good, both relays are no good. I have replaced them several times. The convection fan is no longer good. I've used that maybe 12 times in 7 yrs. It was noisy from day one and only got louder, so it was never really useable. It sounded like it was going to take off like an airplane would. The computer board inside is no longer good. The self cleaning function, never worked in the large oven.

Feeling frustrated, I decided to contact Viking themselves. I kindly told them the history of my range and expressed I was looking for some help to correct all these problems. The customer service response was so negative, uncaring, and basically made me feel stupid for even calling. There was no loyalty. I even had my husband call later that week, hoping maybe he would have a better experience. His experience was just as bad and they made it clear that their decision was final and they weren't there to help us out. The consumer of their products. I would normally not write to complain about a company, but it was truly the worst customer service experience we have had. I would never recommend Viking products, solely because the customer service dept was so horrible to speak with. I was taken back by the unprofessionalism of their customer service.

We have an upscale real estate business in Beverly Hills, CA. Many of our clients have asked for advice on what's believed to best the best appliances to install when remodeling. A little over 4 years ago, we remodeled our kitchen using Viking appliances; the hood, oven, dishwasher and refrigerator. Thousands of dollars spent on this remodel. In business the number one rule is customer satisfaction.

After our Viking Freezer died which may be the result of a design flaw (drainage tube clogging), we were charged 79.95 for a diagnosis that indicated the repair would cost close to 900.00! Our previous refrigerator freezer, Maytag, worked for over 20 years with no problem. After contacting Viking locally we were contacted by the corporate office and told they'd investigate. This process began 07/30/10 and ended 08/10/10 after the freezer stopped working completely and ruining everything therein. We had another company repair the freezer. How a company like this that does not stand behind its product is beyond comprehension. We asked for help paying for the defective parts Viking's response. No We have friends who have Viking horror stories as well.

We will never recommend Viking Products again. Also, the technician who repaired our unit told us of a recall on the door hinges on our unit. Viking never notified us of that. A very dissatisfied customer.

I bought Viking DECU1054BSB 30" ceramic radiant cooktop (4 burners). The ceramic top now has separated from the stainless steel frame and curves upwards, leaving a gap in the front. Water can get into the electric parts of the cooktop. No alternation has been make, just bad design of rubber edge that fits between ceramic top and stainless steel frame. This has become a concern as we may get electrocuted. I call Viking but they said out of warranty, but this is a workmanship and design fault, and is totally dangerous to any one using it. Also, the markings on the control knobs came off. Those should be engraved. I called Viking, but they don't have any print screen available, and told us to change the whole stainless steel frame.

I purchased refrigerator, double wall oven, dishwasher, microwave, and 6 burner range from Viking totaling $33,000.00. I have had them for two years and they have all malfunctioned and required service based on the design multiple times. When I requested that a rep please come to my home to review the work history that has been a major inconvenience the company declined. Not having a functioning dishwasher for 3 weeks an oven for 11 weeks and a refrigerator that would not close for 2 weeks and so on has made living and functioning with a family of five a nightmare.

I wish to inform you that the reps at Viking basically told me that they make them and sell them and whether they work or not are not important to them. This company should be banned from selling their product unless the design is going to function properly. I have spent almost 1700.00 on fast food and paper goods when these inconveniences occurred and I feel that the company should reimburse me for that. I would also like a rep to visit my home and review the work history based on the poor design of these products.

Spending thousands of dollars on these appliances and for them to not work? What fools we are. It seems that with all of us, can't we file something?

I am writing after reading all of the recent complaints about Viking stove/range products. We purchased our Viking 6 burner range 19 years ago. We were only able to use the broiler about 4 times as the element kept burning out. Technician told us that when pasta water or something like that boils over on the middle burners, it gets into the broiler and causes problems.

After 3 visits from technicians and at least $1,400 to replace broiler parts we gave up trying to use it as it was extremely sensitive and never worked consistently despite everything we tried. After having technicians out to the house to replace the oven igniter within 1 year of purchase and having to continue to replace igniters as a rate of about once every 6-8 months, my husband figured out how to replace them. I purchase them two at a time and we move on. I owned a bakery/cafe at the time of purchase and still do a lot of cooking.

I would never purchase a Viking product again after this experience, especially when I read that instead of fixing the problems I had many years ago, the problems only appear to have become more severe. I have spent about 2K over the years on a range that originally cost only $3,500. I still do not have a broiler that I can use and have to continually replace the igniters for the oven.

Viking Corporation Ten years ago I built a home and used all Viking appliances. Gas stove, electric stove, 3 drawer warmers, build in BBQ, Outdoor hood, BBQ island side burner and gas double oven. Within a year I started having problems oven digital display going wacky, BBQ burners burning up the adjustment knobs, gas stove vent that moves up and down not working, etc. Since I ask for service just after the one year warranty was up I was told I would have to pay for everything. Well that didn't sit well with me since I thought I was buying appliances that would last 20 years not fall apart after one year. I'm a builder and since then I have two more homes and I never use Viking. I have made it a pledge to tell everyone I know not to use Viking. Just yesterday I was successful in dissuading another person not to use Viking and they were spending more than $30K in appliances.

Customer service and care has consequences. In this very challenging economy customer service is key to continued success. I know you can't warranty appliances for ever but you can look at the situation and see that a customer that has perchance 9 items for one house and has trouble with 30% of them might need some special care. Now I know your big on marketing and that keeps the buyers coming, but all that means is if you don't take care of them you will just have more folks passing the negative word around. In my business if I get negative press I'm done. Now I haven't heard from you in 10 years and I don't expect to, but just file this with all the other complaints I see on line and one day you'll pay attention when you see sails drop and wonder how to get them back in this tough economy. Answer: customer satisfaction.

My parents purchased a high end Viking Professional range (4 burner w/griddle) several years ago and have nothing but trouble with it. All igniters have burned out multiple times - usually every year, but the last set only lasted 8 months. The oven door hinge doesn't work properly and the door falls open while the oven is in use. The outside of the unit gets so hot you will get burned if you touch it.

As far as I am concerned, it is a high dollar, dangerous piece of junk. The unit was also so heavy they had to put in extra supports under the house to keep it from collapsing the floor. Trash, trash, trash! Multiple complaints to the company has gotten them nowhere. It is very costly to replace the igniters so frequently. Unless replaced by an authorized repair service, the parts are not warranted at all. Even when using an authorized repair service, the parts last less than a year.

My complaint regarding a Viking microwave/convection oven has been fully resolved due to action taken by Viking. They have done everything necessary to satisfy me in solving the problem.

I purchased a Viking "Professional" combination microwave/convection oven less than one year ago. It is still under warranty, but Viking will do absolutely nothing to rectify the problem. I purchased the oven primarily because of what I thought was Viking's impeccable reputation for quality. I have been greatly surprised and totally disappointed to learn that Viking looks for every reason to avoid making good on a warranty claim.

I did a great deal of investigation about US made microwave/convection ovens before purchase and discovered this product is the only microwave made in the United States. Moreover, I felt good to purchase this item because I am from Mississippi, and had a wonderful feeling knowing I was purchasing a appliance made in Mississippi. This particular oven has a rotating tray made of porcelain on steel. It is the only microwave I have ever seen with a steel tray.

When I discovered a discolored area at the rear of the oven, I just thought it was where burned on cook oil was which I theorized was baked on during the convection mode. Then, later upon careful examination during operation I learned it was where the tray was arcing during microwave operation. Upon talking to a gentleman at Viking's corporate office in Greenwood, Mississippi named Brian S, I learned from him immediately that he was already aware of this kind of problem, but he said he would arrange for an appliance repairman to examine the problem to see exactly what was wrong before repair or replacement could be considered.

An appliance repairman came to my home, examined the problem and said he could report only "what I saw" when arriving. He reported to the Viking distributor HADCO that the tray was not properly placed in the oven, and when operated in the microwave mode was contacting the back of the stainless steel interior causing the arcing. The appliance repairman also stated that if Viking had made the rotating tray of a non conductive material like every other manufacturer he knew of microwave/convection ovens, the damage to the oven would have never happened in the first place.

Had the tray itself been properly and completely coated with porcelain as it should have been, this would have in fact rendered all contact surfaces to be non-conductive and no damage would have occurred to the oven even though the tray contacted the stainless interior surface. This tray is somewhat rough around its edges and does not have a complete coating of the non-conductive porcelain which makes the tray defective in its manufacture.

When I initially contacted Viking and spoke with Mr. S I mistaken, thought he was a warranty claims specialist. Now I have learned that he is in fact Viking's "Risk Manager". His title infers his position is more about limiting liability for Viking than it does about keeping established Viking customers satisfied about the products they have purchased from Viking. Mr. S's verbatim e-mail response dated 09 April 2010 follows:

"In regards to the microwave oven/convection oven, the service technician reported that when he arrived at the home he found the turntable to be out of the correct operating position. He placed it back in the proper position and operated the microwave with no issue and the turntable remained in the correct position. He found no defect with the turntable and noted that the incorrect positioning of the turntable by the user created the burn marks in the back of the microwave. He tested the operation and the turntable operated as designed. He commented that the burn mark in the back of the oven is consistent with that of when the microwave is operated with the turntable in the incorrect position. He also stated that it is a burn mark and not a hole therefore the burn mark will not affect the performance of the product.

With the above described information from the service technician I must respectfully decline your request for a replacement microwave oven. It is clear there was no manufacturing defect with the product but instead the burn mark was caused by a user error in the product. Proper placement of the turntable will ensure that no further damage is done to the product."

Upon receiving this disappointing news from Viking, I phoned Mr. S and explained that his failure to repair or replace the oven was very disappointing. I further stated that it was apparent to me that Viking couldn't care less about whether I was satisfied as a customer and whether or not I purchased any more Viking products. He said he wanted me as a satisfied customer but could not repair or replace an oven that was damaged because of improper use.

I explained that the oven was damaged, as the appliance repairman pointed out because the tray was of a non-conductive material which is what cause the damage to the oven. I asked Mr. Street whether or not Viking had a tray made entirely of a non-conductive material available for this oven, and he said he did not know. I also asked how many times this issue had arisen with this oven. He also said "I don't know". Moreover, porcelain is a non-conductive material and if the originally supplied porcelain on steel tray had not been defective in the first place, being rough around its edges with no porcelain coating, it would not have caused the arcing when contacting the rear of the oven.

Anyone who has ever operated a microwave oven knows through common and regular usage that it is quite a possibility that the rotating tray may during usage contact the interior of the oven. This is why trays are supplied that are made from completely non-conductive material such as glass, or thoroughly and well coated with a non-conductive material such as porcelain. When Viking supplied a porcelain on steel tray that was defective in manufacture because it was not thoroughly coated at its edges as it should have been with the non-conductive porcelain, it supplied a defective product. Had the tray been properly manufactured with a good thorough coating of porcelain the damage to my oven would not have occurred. They have failed to repair and/or replace the defective tray and oven damaged by the defective tray, choosing instead to blame myself and my family.

Sunday, 11 April 2010, I purchased a Viking "Professional" combination microwave/convection oven less than one year ago. It is still under warranty, but Viking will do absolutely nothing to rectify the problem. I purchased the oven primarily because of what I thought was Viking's impeccable reputation for quality. I have been greatly surprised and totally disappointed to learn that Viking looks for every reason to avoid making good on a warranty claim. I did a great deal of investigation about US made microwave/convection ovens before purchase and discovered this product is the only microwave made in the United States. Moreover, I felt good to purchase this item because I am from Mississippi, and had a wonderful feeling knowing I was purchasing an appliance made in Mississippi. This particular oven has a rotating tray made of porcelain on steel. It is the only microwave I have ever seen with a steel tray.

When I discovered a discolored area at the rear of the oven, I just thought it was where burned on cook oil was which I theorized was baked on during the convection mode. Then, later upon careful examination during operation I learned it was where the tray was arcing during microwave operation.

Upon talking to a gentleman at Viking's corporate office in Greenwood, Mississippi named Brian S, I learned from him immediately that he was already aware of this kind of problem, but he said he would arrange for an appliance repairman to examine the problem to see exactly what was wrong before repair or replacement could be considered.

An appliance repairman came to my home, examined the problem and said he could report only "what I saw" when arriving. He reported to the Viking distributor HADCO that the tray was not properly placed in the oven, and when operated in the microwave mode was contacting the back of the stainless steel interior causing the arcing. The appliance repairman also stated that if Viking had made the rotating tray of a non conductive material like every other manufacturer he knew of microwave/convection ovens, the damage to the oven would have never happened in the first place.

When I initially contacted Viking and spoke with Mr. S, I mistaken, thought he was a warranty claims specialist. Now I have learned that he is in fact Viking's "Risk Manager". His title infers his position is more about limiting liability for Viking than it does about keeping established Viking customers satisfied about the products they have purchased from Viking. Mr. S's verbatim e-mail response dated 09 April 2010 follows:

"In regards to the microwave oven/convection oven, the service technician reported that when he arrived at the home he found the turntable to be out of the correct operating position. He placed it back in the proper position and operated the microwave with no issue and the turntable remained in the correct position. He found no defect with the turntable and noted that the incorrect positioning of the turntable by the user created the burn marks in the back of the microwave. He tested the operation and the turntable operated as designed. He commented that the burn mark in the back of the oven is consistent with that of when the microwave is operated with the turntable in the incorrect position. He also stated that it is a burn mark and not a hole therefore the burn mark will not affect the performance of the product.

With the above described information from the service technician I must respectfully decline your request for a replacement microwave oven. It is clear there was no manufacturing defect with the product but instead the burn mark was caused by a user error in the product. Proper placement of the turntable will ensure that no further damage is done to the product."

Upon receiving this disappointing news from Viking, I phoned Mr. S and explained that his failure to repair or replace the oven was very disappointing. I further stated that it was apparent to me that Viking couldn't care less about whether I was satisfied as a customer and whether or not I purchased any more Viking products. He said he wanted me as a satisfied customer but could not repair or replace an oven that was damaged because of improper use.

I explained that the oven was damaged, as the appliance repairman pointed out because the tray was of a non-conductive material which is what cause the damage to the oven. I asked Mr. S whether or not Viking had a tray made entirely of a non-conductive material available for this oven, and he said he did not know. I also asked how many times this issue had arisen with this oven. He also said "I don't know".

Moreover, porcelain is a non-conductive material and if the originally supplied porcelain on steel tray had not been defective in the first place, being rough around its edges with no porcelain coating, it would not have caused the arcing when contacting the rear of the oven. Anyone who has ever operated a microwave oven knows through common and regular usage that it is quite a possibility that the rotating tray may during usage contact the interior of the oven. This is why trays are supplied that are made from completely non-conductive material such as glass, or thoroughly and well coated with a non-conductive material such as porcelain.

When Viking supplied a porcelain on steel tray that was defective in manufacture because it was not thoroughly coated as its edges as it should have been with the non-conductive porcelain, it supplied a defective product. Had the tray been properly manufactured with a good thorough coating of porcelain the damage to my oven would not have occurred. They have failed to repair and/or replace the defective tray and oven damaged by the defective tray, choosing instead to blame myself and my family.

We built our dream house 4.5 years ago, featuring a gourmet kitchen with a $7,500 Viking 36" self-cleaning range. The first time I used the self-cleaning feature (a month after warranty expired); the oven door continued to stay in locked position (thus unusable) until service person could unlock it (which took two visits). The second time I used the self-cleaning feature, the same thing happened (thus oven is again unusable). The third time I used the self-cleaning feature, the oven would not lock at all, and thus the self-cleaning cycle would not engage. Having already spent $800 for the first two repairs, we aren't planning to fix the self-cleaning feature again.

Additional problems: one of the main burners needed to be replaced in the second year ($300 for service). The final straw happened this week. I preheated the oven to 325 degrees and had been cooking something in the oven for 15 minutes when I heard a loud "pffff!" Then I watched in horror as the oven door blasted open about 15 inches, with the oven lining and door frame singed/burned. I am now researching Kenmore, Maytag, etc. to replace this dog. All of this has fallen on deaf ears at Viking. Save yourself frustration, money and disappointment. Consider yourself forewarned: Don't be smitten by the name Viking. You will regret it.

I purchased a 48" Viking 6 burner, double oven range with top griddle approximately 8 years ago. Like everyone else voicing their complaints, I too have had problems from day 1. The range arrived with the wrong trim package which took over 18 months to correct. In the meantime while dealing with that the range began to act up and breakdown. Igniters work when they feel like it, depends on the humidity, of which I informed the technician and he said "hmmm". When I informed the Viking representative (one of few times someone actually answered the phone in support) that if it's really humid out the igniters don't work he said that doesn't make sense. It's not likely but he would get back to me. Never did!

The ovens are rusting out. They buckled and the paint cracked on the first couple of uses. The service company you have to use through Viking is horrendous. They never did anything they promised. They were supposed to get new oven panels but came out with the wrong ones 3 times and then never showed up again. Over this period (it was a couple of years) the warranty ran out. Surprise!

Since then, this $6500.00 oven has rusted out everywhere. The outside painted surfaces are rusting everywhere. The oven doors are rusted around the entire perimeter. The gold plating on the trim has disappeared and I clean it the way they recommend. It's embarrassing to have in my "Dream Kitchen". I have replaced igniters on both ovens and can't use the center griddle because it leaks grease and I'm afraid it might catch fire.

In the meantime, Viking has never responded to my numerous phone calls and emails. They know my name though because I still receive all of their fliers advertising their "quality products". Can't we as a group get anywhere with these people or are they untouchable? They sure act like it. On that note, I am going to go cook dinner. Oh wait, it's too humid today. The igniters won't work.

I did not have enough space in my previous complaint so here is the continuation!

All ignitors have been replaced on my Viking range over a three-year period. Now the oven is not working. The ignitor is glowing but there is no gas flow into the oven. However, the stove top works. (FYI: the ignitors are still clicking when you turn on one burner. If I get lucky it stops clicking after a minute or so.) I called Viking again, trying to get an answer or at least an idea what it could be! But again, Viking does not provide technical answers. When I asked what I could do to get an answer, talk to a supervisor or technician about it, I was refused. I was told in the exact words: "Sir, this will not escalate from here on!" The words of the costumer service person on the phone. I asked her who to call or talk to for a complaint. I was told that I was put in the "system". When I asked what that means, she said the same thing as before! I asked point blank: "Is anybody ever going to call me from Viking and listen to me?" The answer was: "No, sir! Nobody will call you back, and this will not further escalate from here!"

Thank you Viking! You really do not care at all about your customer, which spends thousands of dollars for your substandard performing equipment. I am surprised that you are still in business, when I look at all the complaints about you on the Internet. But if there is some justice in this system, you will suffer the consequences of all this at some point! So, consumers out there, stick with GE or other companies. Way better customer service and satisfaction.

I renovated my kitchen in 2005 and since I am a chef, I built my dream kitchen --or so I thought. I purchased a 6-burner Viking range with convection oven for $4800, plus a Viking hood for $1800. What a big mistake! Just about 18 months later, my stove ignitors were acting up. First one, then another and another. To make it short, I called Viking and asked them what is going on. Well, you can't get any info regarding technical problems from Viking. They just sell (for way too much money) and that is it for them. You are on your own. After numerous calls to Viking, I brought in a service company to check it out. Sure enough, 5 out of 6 burners were broken. So they replaced them all.

Surprisingly, Viking honored the warranty though it is only one year. By the time it was fixed, it was February 2007. It took me 3 months of fighting with Viking and the support of the local service company that they exchanged all the stove ignitors. Trust me, it was extremely upsetting every time I had to call them. If I read all those problems on the internet about Viking products, I can see I am not alone! But hold on, this one lucky incident is not the end of it! I wouldn't write this if it would be the end of that. In March 2008, my oven took forever to heat up and even though we set it on 500F, it reached a max of maybe 325F. We put it off until my wife had to cook the Thanksgiving turkey. 16 pounds, 8 hours later, it was barely done. Again, calling Viking for a complaint and writing them a letter about my situation. I was tired talking to them and getting nowhere. So I called the service company. Problem: The oven ignitors. Both replaced $372.36 later.

We spent thousands of dollars on a 36" Viking Convection Range with 6 burner cooktop in 2004. What a waste of money. In that time we have replaced both oven burners, both oven igniters, two cooktop ignition modules and the oven door hinges have never worked properly. The oven heats extremely slowly and does not maintain temperature. Parts alone cost a fortune! The local company we purchased from has stopped selling Viking and told us they were "always working on them". I would never buy another Viking appliance! The parts and service costs are so high that we hesitate to put money into repairs, but the original investment was so much that we can't justify replacing the range. It's hard to believe a kitchen appliance can cause so much frustration!

My 9 year old Viking stove has not been right since new. Over the years, at least 4 spark modules and 3 thermostats and one oven burner have been replaced with no resulting improvement. GE Service said nothing more can be done. I ordered the bake ignition electrode from Viking for $13, installed it in less than 10 minutes, and now the oven works perfectly on the first spark! There is no more click, click, click, failed cakes and roasts or flames shooting out the bottom of the stove! Save $13. Lift out the oven floor and tighten the mounting screw for the oven ignition electrode to create the proper ground. The oven bottom slides to the rear and then lifts out from the front.

We purchased a Viking dishwasher, 48" range and vent hood in 1996 for a new kitchen. We had problems with the burners, the built-in griddle and the ovens from the beginning. The starters on the burners have to be frequently replaced. The griddle itself leaked from poor welds and was replaced 5 times, the first 3 by Viking, the last 2 we paid for. In addition, we have had to replace the oven burners on 3 occasions and finally, Viking rebuilt the entire ovens from the walls out.

Basically, the problem with Viking ovens is that they cannot hold a constant temperature, which makes it impossible to bake a cake. A cake must be baked at around 350 degrees and within 30 minutes. In addition, the temperature must not vary more than a few degrees from the 350. When we paid $7500 for the range, one of the things we thought we were getting was a strong temperature control. I cannot recommend Viking to anyone. The product is great looking, but performance is lacking and there is no interest at Viking in servicing products. The dishwasher was a piece of junk and after numerous repairs, replacements of pumps, heaters and other parts, I had it removed and smiled as I watched it get thrown in a dumpster. I now have a Bosch and it works perfectly every time. We are now building a new house and I am proud to say that it will be Viking free. The question now is what to use?

I purchased a Viking Range at a cost of over $3,000 and it has been a huge headache ever since. At this moment, I have no oven and only 3 of the 4 burners light. The other one will not ignite even though the electric igniter keeps clicking and clicking. Also, it keeps clicking even after the other burners have already lit. I don't need this head-ache. How does this company get by with selling an inferior product at a gigantic price? I do not know of any person who hasn't had a problem with their Viking range, my daughter-in-law, my daughter, my friends. Help. Is anyone interested in going through a class action suit against this company?

I built my dream kitchen! It cost over $45,000 bucks. I had to have me a Viking hood and Viking gas range to set it off. I got the range installed and then the next day, I smelled gas. I called my gas contractor and they told me it's not in the lines. I called the appliance store and informed them and they sent out a technician. He found leaks in the back of the stove on the gas valves and tightened all of the fittings. Christmas day, I had my turkey in the oven and after an hour, I checked on it and the oven was off, the red light was on but no heat, fire was out! I tried to start the oven many times with no luck. Now, I have 20 people coming for Christmas dinner and my oven is out. What am I going to do? I also have green bean casserole, sweet potato casserole, stuffing, corn casserole and squash casserole and no way to cook them.

Viking will be the story of this dinner party! Thank God for my grill and my neighbors. I called the appliance store on the 28th to tell them what was going on with the stove and they sent a technician out that day. He found that the igniter for the stove and broiler are not working. He called his suppliers and no one had the part. He also called Viking and they informed him that the part was on backorder and it would be three weeks to get it in. Yes, three weeks! My New Year's dinner is not looking good. The part came in and the technician installed the parts, but the stove is still not working properly. He called Viking and he had to order more parts.

First week of February, the tech came and installed the parts. Feb. 6th, I have Boston butts ready to go in the oven. I turned it on and it warmed up to 325 degrees. I put the butts in and just 10 minutes later, the oven stopped. All I heard was tick-tick-tick and the oven will not light. I shut it down and took my butts to the grill. Feb. 11th, the oven is still not working. PS: I have already posted this and Viking removed it from their Facebook page. Here it is again and someone needs to contact me as soon as possible.

The comment from Catherine of Sandy Utah could have been written by me. I bought probably the same model Viking ten years ago and have the same problem. My Viking remains the most expensive impressive looking piece of junk I have. It's wrong the way Viking is non responsive and the dealer that sold it the same.

30 inch induction cooktop, purchased in September 2008. One burner stopped operating. Home Insurance sent three repair visits. Home Insurance has declared the unit has failed and not repairable. They told me I have to buy a new unit, of different make and model. They will give me a discount and make me pay for the difference including installation.

We purchased a 48" Viking range with 6 burners and griddle 10 years ago. We have had nothing but problems with the igniters, oven door hinges, oven floor in the large oven, and the griddle. The igniters have been repaired/replaced a number of times and they still continue to be a problem. If they ignite, they won't turn off, or the igniters on other burners turn on even when I haven't tried to turn on that particular burner. The griddle is a joke. You can't clean the oil out from the frame. And when you try to heat it up, it leaks old grimy oil onto the griddle. As the griddle heats, it warps.

The oven hinges will not work half the time. Good luck opening the door. I hold my breath every time I use it, hoping it will open up. We have had the igniter replaced in the large oven a couple of times. And every time we heat the large oven, the floor warps. The enameling on the bottom is now cracked and coming off. We bought the range from a kitchen design company that is now out of business, and can no longer recommend repairmen. It is getting harder and harder to find someone who wants to work on it because of Viking's reputation. If it's not one thing, it's another with the range. Too bad, it was my gourmet dream. I'm seriously considering rounding up my old 1947 range from the garage and putting it back in the kitchen and junking the Viking. Viking is a joke. Customer service doesn't exist, and they don't seem to be able to make a decent range.

I have only had my Viking range for one year. I, too, thought I was finally getting my dream range. I purchased a 48 inch, 4 burner range with a grill and a griddle and two ovens for more than $8000. Today, 1/20/10, marked the 8th service call I've had and when the tech returns to replace all the damaged and broken parts, it will be number 9. So that will also make 9 days of work missed.

However, the most recent course of events is totally unacceptable. I no longer want this appliance in my home. On Tuesday, 1/12/10, I cooked a roast in the oven and turned the oven off when dinner was ready. Approximately 1 hour later, our smoke alarm went off. Upon walking into the kitchen, I felt intense heat. I opened the oven door and the oven was raging and it was shut off.

The only way I could get it to turn off was by disconnecting the gas line. Even after doing this, the igniter kept ticking as if it was still trying to light. The oven got so hot that it warped the face plate, the bottom of the stove and ruined the gasket. It needs these parts plus two thermostats and a new valve. Even if this stove gets fixed again, I will be forever afraid that it will re-light itself and burn my house down. What if no one was home when this happened?

Viking does not return calls or emails. They don't even answer the phone half the time. I wish I had known about their reputation and bad business ethics a year ago. I would have purchased a different brand. After all the aggravation, inconvenience and mental anguish, I would like to inquire about suing this company.

As a military dependent for 30 years, I always had a low end, cooktop, wall over, or range--never needed repairs. After purchasing our forever home, I purchased my "dream" range. My "dream" ranged turned into a "nightmare" range and continues to be a nightmare after nine years. The original range required so many repairs. An authorized repairman said, "Paint it yellow, put it on the street, and buy a Sears." It was replaced on 08/04/05 by Kimball Distributors, but it is still a nightmare. I was treated as though I did not know how to cook! I have cooked for 40 years. Currently, convection heats 100-150 degrees higher than set. The technical department says, "Impossible." Viking charges a premium for their pieces of junk. It is in my opinion that a class action suit be filed.

I have had a 36" Viking dual range with a griddle in the middle for about five years. The griddle leaked oil around the edges immediately. The replacement griddle did the same. The replacement of the replacement griddle did the same. Now the griddle won't even heat up properly. We don't use the griddle now, so oil doesn't leak out any longer. I've replaced the hinges on the oven twice. Earlier the oven wouldn't work, requiring replacement of the control box. Now the oven doesn't work again. I suspect it's going to be another ridiculously expensive service call. What a piece of very expensive junk. I am considering junking the Viking range because service costs are so frequent and so costly it would be better to replace it with another brand.

I own a Viking 30" gas/convection oven and I have had nothing but problems since day one. The baffles needed to be replaced after the first year. I have had to have it calibrated countless times within the first year. I have replaced the oven igniters three times already and I have to have them replaced again. The oven door hinges had to be replaced, since I couldn't open the oven. I had contacted Viking and was told to call a Viking repair service. I even emailed Viking directly and they told me they couldn't do anything about it. After reading many complaints on the net, I decided to voice my own complaint. I wouldn't mind, but the oven cost over $2400 and I have put over $1000 into it to get it repaired and again it isn't working. Hep!

After twenty-five years in the restaurant business, I thought I knew enough to chose a quality range for my home. Wrong! Viking only looks commercial quality. The igniters for the oven burned out repeatedly and I had to replace one five times at a cost of over $120 each. I estimate they cost less than $10 to make. I stopped buying Viking igniters and used copy replacements I found on the internet. Problem finally solved.

The griddle can only get to a few degrees above room temperature because Viking put the temperature sensor right in the flame path. I wonder what they did with the money they saved by not hiring an engineer. The housing for the oven became so warped that it is almost impossible to move the shelves. I have never run the oven hot enough to clean, so this happened with normal use.

Now the broiler flames out and pops to life reputedly so I can't use that any more. I never used the oven much because it was so unreliable and now I cook in a Cuisinart taster-oven. On the positive side, the Viking stove top burners are great and at 15,000 but bring food to cooking temperature quickly. They are hard to clean and I noticed that Viking has since changed the design.

I plan to replace the Viking with a quality stove soon. I just can't see putting up with such problems from something that was sold as a High end appliance but all that was high end was the price. I would never let a friend buy a Viking. I have spent over $1,000 and countless hours repairing the range over the ten years I have owned it. That is more than I have spent repairing all other appliances I have ever owned, combined.

We put high end kitchen appliances in our newly renovated home. We bought a $8300 Viking Range 36" with Gridell in March 2009. Well, we haven't been able to use that from the start. I went to make my kids a grilled cheese, turned on the gridell and when it started to heat up on low/med heat it sounded like someone was firing a pellet gun at us inside my kitchen scared the heck out me. all the tack welds burst apart, also with the gridell the top metal part, you cook your food on is all uneven cut and oil seeps down in the gaps. I tried to turn it on and it was just smoking oil. Service rep has tried to replace it but still the same problems with the replacement.

Now during the Christmas holidays, we were getting ready to go out for my birthday dinner. I wasn't even cooking. I heard an electrical pop noise then an hour later I heard it again. I then unplugged every household appliance in the house because I knew the noise came from the kitchen but couldn't tell where the sound came from but I did smell a burn smell around the stove area, but I knew I hadn't cooked a thing. Then next morning, went to use the burners and they wouldn't ignite, but oven still turned on. I was told to use a BBQ lighter until they could come out in Jan 5/10 to see what was wrong.

Well, on Jan 3 while cooking dinner, I tried to push in one of the knobs that always jammed on me. I heard the pop noise again. A sparks flew out the range by the knobs. They landed on a tea cloth that I have on the handle of the range and smoldered in a spot! Now the oven won't ignite. I contacted customer service and when I asked for the supervisor, they became rude. I already am upset because of this lemon of a range. Customer service sucks too. I asked to have this replaced. They said I would have to contact the distributor and see what they can do.

The write up on a website about the owner of this product stated the he started building the Viking Ranges back in the day because he was tried of poorly made commercial ovens. Well Mr. Fred C. Jr., now I have to worry about my house going up in flames and the safety of my 3 little ones. Because this happened even when I wasn't using the stupid range. If they fix the problem, I still will not feel safe with this Viking Range in my house worrying if the range will spark in the night or when we are out. Thanks a lot for nothing.

Recommend not to buy a Viking Range if you don't want to have to worry about the safety of your family.

I bought a 36" dual-fuel range from Viking six years ago when my husband and I moved into our new home. It was my "dream" to own such a piece of equipment. Within the first four years I had three major problems. I used the self-cleaning feature once, and then it would not work again. The light would come on, but the door would not lock and the heat would not turn on. I used my convection oven for about two years before it stopped working. I didn't realize it, but the bottom element in the oven was not attached to the floor of the oven. The element was askew and touched the inside of the oven door causing the enamel to burn off. It wasn't until the spot on my oven door began to rust, that I realized the problem.

My husband contacted Viking. They told us the problems were not under warranty. I checked the warranty and saw that the oven door should have been covered. Unfortunately, we live in a somewhat remote area and having any service work done is a challenge. (I originally purchased Viking because of our remote location, and thought I was purchasing a quality product.) We cannot get the service people to even return our phone calls, let alone schedule a visit. I love to gather and cook with family and friends. I have a beautiful gourmet kitchen with a view of a harbor. Everything I so carefully planned and purchased for this kitchen has been wonderful except for the most expensive piece, my Viking range. My "dream" has become a "nightmare".

I have replaced virtually every part on my Viking range. I am now in the process of replacing the door hinges ($300) for the second time in four years. After calling Viking, I was told "sorry we can't help you". Viking should put more money into quality and less into advertising. Save your hard earned money and buy a Kenmore it better quality. Out over $1000 in repairs in the last 5 years!

Do not buy a Viking Stove. Your life will become a nightmare of fighting a stove.

I purchased Viking double oven about 10 yrs ago. I've used the self-cleaning twice and haven't been able to use this feature since. The sliding tab lock doesn't go all the way on either oven. The indicator lights are on but the oven doesn't heat up. Warranty of course doesn't apply after a limited period.

The sliding vent for counter top stopped working after 7-8 yrs...will have to dismantle everything to fix it which is a big headache.

WARNING- NO NOT BUY VIKING COOKING PRODUCTS!! This is a piece of crap range that I bought 4 years ago. First the ignitors would not work after 1 month. Right off the bat, the oven bottom would buckle from heat and make a banging noise. Finally got that corrected with a new bottom, but I am now on the third call out for the ignitors. I might claim this under the lemon law. Ignitors either don't spark, don't light without blowing on them, or continue to spark even after they are lit. It is not worth double the price for this crap! Better to get a low end and just replace it out 3 times for the price of these units. Their warranty and they product they don't stand behind.

We bought a new house with a Viking stove. Within a few months the oven stopped working. The cleaning light would come on, but the oven would not get hot. A servicer managed to get the oven to come on, but this cause the transformer and circuit board to melt and released toxic fumes into my house while my kids were home. Viking's warranty customer service reps said they would ask the distributor if they could replace the oven at my request. This went nowhere. Now weeks later with the holidays, we have no oven and the customer service rep Karen McKay at Viking will not even answer the phone. Every call we make goes to voice mail and her supervisor is on vacation.

I agree with everyone else: Viking is overpriced and has terrible quality control. If I could do it over, I would insist that the builder of my home replace the Viking appliances so that I wouldn't have to deal with them. This company makes Chrysler and GM look good.

I do not recommend this appliance to anyone.

This expensive appliance is useless. Due to the poor performance of the gas range I would like to have a full refund of my purchase. I have written a few "certified" letters to Pacific Sales which they totally ignored--not even a courtesy call. With all the complaints against Pacific Sales for non performance of the appliances they sell,I would think a "Class Action" lawsuit would be in order. I'm out $7300 and my wife has no Gas Range to use for all her family visiting during the Holidays.

I have a 32" viking gas range. Only 5 years old and I replaced the thermostat in 12/06 and replacing again 12/09. Didn't see in the manual where this has to be done every two years at owners expense. I've owned Wolf and should go back.

I have a 5 year old duel viking range, thermostats have gone out 2 years in a row. Customer Service will not talk to me because of stove being out of warranty.

My 36" viking range is garbage. Within a year the broiler went out. The burner ignitors spark after the burners light. I had a tech out under warranty and he adjusted a few things and sanded the spark units. That fixed it for about a week. I have replaced numerous parts and now need two new spark ignition units. Buy anything other than a Viking!

I purchased a Viking stove and hood and mistakenly recommended the same products to my sister. A year after purchase the igniters went out and the broiler stopped functioning. Since then I found out that my sister has had exactly the same problems. This company does NOT deserve to be in business, DO NOT BUY ANY OF THEIR PRODUCTS. I have owned a $400 range that has performed more reliably in 15 years than this Viking garbage has in 1 year. I am amazed upon doing researched how many people have the same issues.

Would never recommend a Viking product again.

I bought a new hope in great part because of the kitchen. Unfortunately I was unaware at the time that Viking appliances had a very high defect rate. My refigerator doors are not flush, I have had to replace the motor and it is still loud, my oven has had the thermostat replaced twice and now my dishwasher is broken. Buyer beware.

DO NOT BUY VIKING PRODUCTS! NOT WORTH THE MONEY! I put an outdoor covered kitchen in my yard. I purchased a 41 e-series grill, warming drawer, access door, 24" refrig with ice maker for $10,897.84!!! The refrigerator ice door would not close and the seal is so bad that it constantly has condinsation on it that eventually turns to mold. The outside door had cheap plastic inserts and everytime I opened the door, anything stored on the door would force the cheap plastic out of the inserts and everything would fall all over, including glass bottles that broke all over my patio. The sales person at the Viking Store in Cleveland ordered the wrong type of gas. It came with propane and I was using natural gas, so that had to be converted. Then I had water coming in from the back,in my warming drawer and storage drawer. Vikings service tech from Distinctive told me to just drill holes in the drawer to solve the problem!!! I b**ched up a storm and someone finally fixed the water problem, but now it was winter and had not used the grill once!

The following summer the grill shorted my whole outdoor kitchen and I spent $300 to track the problem to the gas grill. Now everyone is pointing fingers as to who is going to fix that. My general contractor went out of business, Viking doesn't have a service tech anymore and they can't find any of my paper work that proves I had an extended 2 year warranty. Also, the finish on all the handles is getting corroded like it is made with cheap aluminum and not stainless steel. I've been using my portable grill from Lowes for $300.00 and like it much better.

Viking could care less about quality and customer service.

Unfortunately they did not cover the labor. Now, 2009 the decals are peeling away again, this time Viking will not honor their parts. Buyer Beware! I have these high priced appliances without any lettering or gauge to know what temp or setting the appliances are at and their customer service is poor at best.

I thought it serious enough to have VIKING do the recall my refridgerator, MODEL number VCSB481. The first company came out and replaced the hinges. The work was done incorrectly and the doors were misaligned. I had gaps between the doors and on top. The appliance looked liked garbage. VIKING hired another company who came out today to do the work again. NOW, my fridge is still not alligned properly and has an AWEFUL sound when opening and closing. DO NOT DO THE RECALL ....it is engineered incorrectly.I am so distraught and do not know where to turn next.

First problem was November 2007, with the door not closing and the hinge had to be adjusted and covered under warranty. We now have a problem with the right side ignitor module has failed on two burners and grill that a popping noise and flickering light when turned on. I am not pleased because the right side burners are not used as often. The serviceman did not have an answer for me. I plan to contact Viking to make a compliant as well.

I have 3 Viking appliances in my kitchen. All lemons since day one. Ask Taylor Appliance repair if you can find them. Five minutes on hold to get a Viking rep to tel me Taylor is the only repair in Ventura County. That was her only line --oh but she'll try to call him. Wow--that's helpful. She'll get "Voicemail full" too. That's absurd. Horrible service on sub-par--not sub zero--appliances. Words cannot describe my frustration and disappointment. Please advise--I'm ready to explore legal options.

Purchased a viking designer hood 48inch in January, received in March and installed in April. Immediatle after instalation the overheating safety feature began to malfuntion. 6 service calls later, it was determined that the heat sensor was being activated by the lights in the hood. After speaking with Michelle Staples at Viking, she said that my local distributor was aware and would be calling to remey problem. After no call back, I called distributor and they did'nt know what I was talking about. I have tried repeatedly to speak with Michelle Staples at Viking and am only given voice mail. No one else at viking is willing to help. I am left with a hood that is inoperable and viking has their money. I feel extremely frustrated, ignored and taken advantage of.

I would recommend that consumers avoid Viking Products as there reliability and durability based on my experience is unacceptable. I installed all Viking kitchen appliances and within the 1st years had warranty service on the Oven, Dishwasher and Cooktop. At that time their customer service was very non-customer oriented and took much effort. In less than two years the dishwasher needed service again. Currently after 41/2 years both the dishwasher and microwave need repairs again.

I am disappointed that these appliances reputed to be of superior quality, and certainly costing superior amounts of money, are so poorly backed by service.

My dream one day was to have a complete Viking kitchen, but after dealing with this oven, I wouldn't own another Viking appliance if it was given to me because they too expensive to repair and should not have to be repaired so often! Consumer bewarde!

Micheal Lacombe 1-603-938-6436

Bought all brand new Vikking Appliances a year and half ago right after installation I started having problems called Amiel Services they connected me to their warrenty people Houle's Appliances they started working on my units then more problems started its been a year and a half and I have yet to be able to use my stove my freezer quit on me 3 times were I lost everything in it, at this time it still does not work. During all this my dish washer which was bought after from a different warehouse quit on me when I called to get it repaired they told me that they no longer will use Houle's appliances and they would get back to me. No one even returns phone calls at either company worse yet Superior propane came for their inspection and completely shut the propane off to my stove saying that it is unsafe, prior to that I was using the burners its the oven and griddle that don't work. I have never had such horrible service in my life and have no idea how to fix these problems you would think if you spent over 20,000 dollars on appliances that they would work!

I had the doors repaired by a viking authorized service company (Schaedel). They said all was ok. The leaks continued. I asked a different repair company to try to repair the unit. They said the problem is the hinges and mentioned that the hinge design was changed because it was defective. I contacted viking customer service which suggested i contact the recall unit because most of these units were recalled for exactly my issues. I just found out that mine is not covered. I do not know why. Viking customer service wants to have Schaedel come again to repair the problem. As background, my unit is a replacement for a prior unit that was defective. It took more than six months for me to get viking to replace it. During that time the unit leaked on my floor for months forcing me to replace kitchen tiles, at my cost. I do not want to engage in another six month dialogue w Viking.

Purchased a renovated home with new appliances installed. The Viking professional gas stove top automatic ignition attempts to light burner or grill at any time (knob in on or off position). Is this a hazard? The same concern noted by Frank from NY in June 2009?

In May of 2007, I purchased a Viking built-in convection microwave (#vmoc205). After 18 months, the unit started to fail and not turn. I called Viking who told me that the unit only has a one-year warranty and they can do nothing about it. The cost to repair the unit is almost 50% of the cost. All Viking appliances that I bought at the same time are defective. Viking takes your money over and over again.

On May 7, 2007, I purchased a Viking 36" Professional built-in refrigerator that has been nothing but problems. In the past two years, the lines have frozen and caused the unit to shut down. On the last occasion, water leaked from the unit causing over $1,000 in damage to my new hardwood floors. Because of all these problems, Viking reimbursed me the cost and extended my warranty for another two years. Great! My fridge still shuts down and leaks water. All the plastic parts have cracked and Viking won't cover the drawers or other parts not associated with the cooling problems.

When we built the kitchen of our dreams in 2001, we wanted the best appliances available. We had always thought that Viking made quality appliances, especially stoves and ovens. We were soon to learn this was false. We spent over $20,000 on a Viking six-burner cooktop, double oven, trash compactor, warming oven, and two garbage disposals. The garbage disposals were the first to go. Then the trash compactor handle broke. The upper oven thermostat quit working and two of the igniters on the stove quit. In addition, the print on the front of the oven just wiped off. We contacted Viking and, after many requests, were able to get the disposal and the front plate of the oven replaced, but we had to pay for the repair of the oven and cooktop.

Now, the heating element in the upper oven has quit. The trash compactor is still not fixed. Viking claims to be commercial grade appliances for the home, but they are not as good as the run-of-the-mill apartment appliances. In addition, the ovens take forever to pre-heat and do not hold a consistent temperature. As my husband says, the worst thing a company can do is successfully market a bad product and that is what Viking has done.

I purchased 12,000 dollars worth of Viking products for my outdoor kitchen. What a mistake! The refrigerator and ice maker quit working in less than 18 months. The warranty is only one year. I thought, "no problem. I'm an air conditioning contractor. I'll fix it myself." I contacted Viking to talk to the technical rep and they said, "No, you can't talk to him because you are a consumer." I did more research and found that these products are made by Marvel Industries. Viking just puts their nameplate on them. Don't waste your money on this overpriced crap!

My Viking fridge has leaked 4 times and we took the ceiling and floor out three times. Also every clear plastic part on the interior is cracked. It is now out of warranty and Viking refuses to acknowledge these issues. I have called many times and am told they will forward my issues to Corporate and I will hear from them. I have never heard from them. Today I received a recall notice that the hinge is defective and the door could fall off.

After deciding to buy our dream stove for our kitchen after remodeling, we purchased a Viking 36 inch 4-burner plus griddle range five years ago. We now call it the $7000 piece of **. The oven igniters have been replaced 4 times, the first time after 6 months of use. The second time occurred 2 weeks out of the one-year warranty. Good luck getting any kind of satisfaction out of Viking once the warranty period is up. When we complained that the same thing had happened 6 months prior in warranty, and now it happened again, only it was two weeks out of warranty, Viking said to take it up with the distributor. The distributor said take it up with Viking. The electrically operated valve that supplies the gas to the oven burners has had to be replaced. Now the automatic ignition for the stove top burners keeps sparking even after the flame is lit.

I purchased a Viking microwave oven (model # VMOC205SS), which has been repaired 2 times already with the same problem: no power. Before I had the same microwave oven that had the same problem and so the manufacturer replaced for me under warranty after it had broken 3 times with the same problem (no power). Please review Viking microwave oven model # VMOC205SS; it is supposed to be on recall or misassembled. Even Viking did not try to help me. What do I do? Please contact me as soon as possible.

We purchased a new home in Nov 2005 with all Viking Appliances (designer series). All have failed numerous times! The refrigerator model DDBB363RSS has been recalled for a safety issue we asked them about when the door was rubbing. They lied and told us it was just our unit and they'd never heard of that. On a another occasion, the freezer broke down and leaked water onto our hardwood floor (warped wood). $5,000.00 hardwood floor ruined.

Thanks to everyone for taking the time to report the problems experienced with Viking. Luckily, I had not yet purchased the range and due to the enormous number of complaints, I decided Viking is not the company I want to do business with. This chef stands in protest of Viking and in solidarity with the people who spent their hard earned money on a non-functioning pile of junk. Thanks to the complaints of so many Viking owners, I saved myself a lot of time, money and aggravation. About $10,000 worth!

I purchased a Viking VFSC 306-4BSS 30 inch slide in electric range in August of 2006. This unit has been plagued with repairs including the locking device for the self cleaning cycle and the infinite burner switch for the left rear dual burner switch. As of today, I need another infinite switch for the double burner again at a cost of $350 and two new oven door hinges. This unit is a piece of junk and a tribute to why the American car manufacturers went belly up. They produced garbage.

We purchased several Viking Appliances for our kitchen when building our home. The double wall oven model VEDO was defective when we initially used it. The top convection fan had the incorrect motor and sounded like an airplane and the bottom convection fan did not turn. I requested a new oven since this oven arrived defective but Viking would only repair the fans. Subsequently, I spent the entire year waiting for service techs to come to my house as every other part of the oven broke including the print on the control panel flaking off. When the second parts had to be repaired, I hired an attorney. It took over a year but Viking finally replaced the oven. That "new" oven is already broken. Neither of the convection fans turn and the door hinges are shot. I'm a person that hardly even uses the ovens so this is pretty bad. One thing I noticed is that after using the self-cleaning feature of the oven, the fans stopped working the temperature is inconsistant.

I called Viking customer service today and spoke to Michele who stated the appliance has a one year warrantee and that has passed. I asked if there has been any problems with the ovens after using the self-cleaning feature. Michele stated, "no". After our conversation I read all of the consumer affair complaints about problems after using the self-cleaning and was furious. I called Michele back and confronted her. Michele denied any knowledge of such complaints. How could that be?

That is why this company is trash! They put out horrible but very expensive appliances then could care less about what happens once they leave the warehouse. We have a huge Viking rotisserie outdoor grill that is defective and burned so hot (on low)it melted the front panel,our Viking warming drawer constantly falls off the tracts and the knob is broken, our Viking dishwasher rack has fallen apart and certain burners on the stove don't ignit.

Viking has offer nothing the resolve any of these matters.

It's not worth fighting them for repair or replacement because we know from experience that the appliances will just break again. Besides, none of them ever performed well anyway. Meanwhile, our 20 year old golden GE oven at the shore still works like a charm and never needs service.

We plan to tear every Viking appliance out of our kitchen and replace them with a reputable company's appliances.

We purchased a four burner viking range for our newly remodeled kitchen. It was the most expensive appliance in the kitchen. Being a cook I thought WOW, a new Viking range. The Best!! Was I wrong! We have had to replace the oven ignitors twice. Each time is aprox. $350.00. And, after calling Viking customer service I got nowhere. No help at all. Now I have to replace the ignitors for the third time.Never again will I purchase anything made by Viking.

we will have spent almost $1,100.00 to date on an oven that costs aprox. $2,500.00

I bought a 30 inch, 4 burner stove three years ago. As a chef, I bought this instead of a new car. I should have bought the car. I've replaced the auto-igniter twice and it just went out again. The Viking exhaust fan has had the squirrel cage motor unit replaced once. The service calls consist of the first visit to confirm that my call is actually correct, they never have the part, and then it takes at least a month to get a new part.

So far, I've spend over $660 to replace the auto ignition units and won't pay to do it again. Viking customer service and production quality suck.

Purchased the stove from a reputed (advertised) Viking dealer in Feb. 2006. First major issue regarding propane leaks and faulty parts was in November 2006 with major work on the stove. In Oct. 2008 the stove quit working altogether with more gas in the home and $400 in repairs. Now it is March 2009 with another serious gas leak and $300 in repairs. Appliance repair folks advised me to contact Viking as they think this is serious.

Viking says I should contact a reliable appliance repair company to ascertain the safety of the stove.... When I informed them that is what I had done and that is why I was calling, they simply repeated that I should contact a reliable appliance repair company... Three separate times in three years this stove has malfunctioned and leaked propane into my home.

Now it turns out that Viking knew that Cocca's Appliance (where I purchased the stove) was not an authorized dealer and to date Viking has not done anything about it. When I inquired as to how this company obtained the stove they sold to me.. Viking says they have no idea. That statement is hard to understand as every stove has a serial number and should be easy to track.

$700 out-of-pocket repairs over 3 years. Over 2 months without a stove in the house while waiting for service. Three occasions where the malfunctioning stove has leaked propane into my home.

This Viking stove has been horrible since the day we got it. We've had two burner units replaced twice. The first time the stove was under warranty, but the repairman(from the store where we bought it)said there was nothing wrong with it! The second time, when it was repaired, it cost over $250.

The same thing happened two years later. The oven door doesn't shut properly, the back top of the stove gets so hot it could burn someone and now the oven isn't working properly again. Calling Viking got me nowhere, they have the worst customer service in the world. If anyone initiates a class-action lawsuit, please count me in.

If I replace the stove hinges I will have spent over $1,000. on the oven of my 36 Viking stove over the past 10 years. Here is what I just wrote Viking service online: I've replaced My stove's glo igniters (twice), both gas burners (rusting between holes), both tubes leading from shut off regulator (rusted hole), Spot welds holding the heat shield against oven floor failed, dropping shield onto burners (now held on with wire), Cracked interior door glass (not broken through contact! not replaced)and now being told that the door hinges need replacing because the oven door does not fully close, heating the bottom of the stove's knobs and causing burns. Are there any springs that I can buy to correct this problem? If not, will the same problem re occur with new hinges?

I do offer Viking a big quality compliment on the construction quality of the oven shelving racks , however. They have remained perfectly flat and the chrome plating is as good as when I purchased the stove. As you can see, I'm not a satisfied customer... and for good reason!

I find it shocking that a company does not upgrade design when they start having problems with their product.

Update: The pizza is out of the oven. My $2000.00 oven was opened with a metal coat hanger. A coat hanger!!!!!! If all you had to do was fish around for a half an hour with a coat hanger - I could have done it in 5 minutes. From reading the other entries here, it seems the door latch is a big problem - once its locked its locked. So another repair call and time off from work. Now I cannot use the oven at all until they can figure out where my long lost part is. Again - DO NOT BUY VIKING

Last night I was baking a pizza - the latch on the door locked and will not open. Now I have to have someone come out to get it out. When I spoke to the repair company - they were not even sure how to do it. If anyone told me that happened I would probably laugh - my pizza is locked in the oven!! I am so angry right now because I cannot get any help. Not from Viking - it is out of warrenty - nothing they can do. My emails were not answered. And the repair company I am using is the only one in the area that repairs Viking. I found this out after several phone calls and about 2 hours on the phone. DO NOT BUY VIKING!!!!!!!!

over $800.00 in repairs and counting, time off from work to wait for repair men. INCONVENIENCE!!!!!

I bought a Viking handhelf blender from Culinary Institute of America. When I opened the box I found that the which attachment was broken. Several telephone calls and emails have not resulted in any communcation with Viking at all. CIA refuses to get involved since the Viking documentation clearly states not to return a defective product to the place of purchase.

No damage, just frustration that Viking is such a lousy company. Their reputation is really sad.

Viking customer service stinks! When you buy a Viking you expect a certain level of customer service. Not only did they leave me on hold for 30 minutes, I then had to call 3 additional locations to schedule service for my range.

We purchased a 30 Ultraline Viking Gas range and have nothing but issues with this appliance. First, the ignitor system has never worked properly. When you turn on the front two burners, the two back burners try to light and the clicking sound will not stop. Second, the oven does not maintain the temperature for more than a minute before it fires up again, causing a build up of gas to happen. Every time I use the oven, I have to open all the doors in our home to get rid of the gas smell! This appliance is a piece of junk!!! We will never buy a Viking product ever again.

We have only had this range for two years and must now turn around and buy another stove. Very upset with the service response from this company!

2008 and 2009 complaint notices I have sent: We purchased our Viking microwave/vent (model #DMOR205SS- Serial # 111422) in 2006. December of 2007 it went out. We contacted Viking and they put us in contact with Airflow Viking repair co. They came out and said our control pannel is out. They ordered a new part from Viking Co. It took 3 months for it to come in. It was installed on March 22, 2008.

Less than a year, this same problem occured (control pannel)and we contacted Viking and explained the problem. They said to contact the repair co. about the warranty, which I did. They said since Viking had paid for the warranty service and repair the first time, we were not eligible for the warranty, even though it hasn't been a full year since the part was installed.

We contacted Viking again with this information via email and phone and we received a response from Bonnie Benge from Viking Customer Service asking us to fax our information along with our repair bill. This information was faxed on February 28, 2009. On March 2, 2009 we received an email from Bonnie Benge from Viking saying that it has been determined that after review of this information that warranty assistance for this repair will not be offered.

We feel the part should still be under warranty as it has not been a full year since being installed and we understand that we would have to pay the service repair call. We also asked them if this has been a re-called item or part, as we don't want to continue replacing it yearly and their answer was no.

We have decided to purchase another brand microwave, as we do not want to continue relacing this part and having to pay for a repair service yearly.

We wish we had read all the reviews and complaints before purchasing our appliances through Viking. We were shocked to read about all the unhappy customers. It's pretty sad when you have to start using your 10 year old counter microwave that cost $80.00, while our three year new $1,000+ dollar microwave is non operable. You sure don't get what you pay for and we thought it would add value to our kitchen with 'high end' appliances! We are keeping our fingers crossed with our oven/range.

In 1995 my wife and I purchased a 30 four burner viking range from Orville's in Buffalo, NY. It was a disaster from the beginning. The oven door was warped and didn't fit. Two of the burner pans were chipped as was one of the three top panels. The porcelain grates would chip while in use, and pieces would fly into the air. To Viking's credit, I must say they sent us lots of replacement parts.

But there were ongoing problems. The replacement oven door never did close properly with a good seal, and although the Orville repairman made several attempts to fix the thing, the door wouldn't seal properly. Turned out it was a design defect in that the door was pivoting on two of the bolts that secured the hinges. It would just rock in and out at the top letting heat out which charred the burner controls and prevented proper oven temperature. I finally fixed the problem by bolting on two cupboard door catches to hold the darn thing shut.

Burner igniters needed frequent, and expensive, replacement. The front right burner never did light from the igniter, so we had to use a butane lighter if we wanted to use it. The repairman couldn't fix it.

Sometimes, when lighting the oven, the room would fill with a smell like incomplete combustion. This week the gas utility discovered excess carbon monoxide from it.

We have just purchased a new range from Sears, and I cannot express how happy my

wife is that this piece of crap will finally be put to rest in a landfill.

Spent over $5,000 on an oven range and have nothing but problems. Repair costs and service costs should not be tolerated on a 2 year old hardly used oven and stove.

I was reading all the complaints on your Consumer Affairs Site and there are so many complaints on the same problem on Viking that I believe a class action lawsuit should be filed on behalf of all the people who, like me, have paid a great amount of money only to be sold inferior products that do not live up to what the manufacturer claims. Viking is making too much money and continually keep selling the same product with the same problems. They don't even seem to be trying to fix the problems.

Something needs to be done and I would welcome anything you think the 'victims' of Viking could do about this. They are scamming the public with their claims of high-quality products when, in fact, their products barely make it past their limited warranty period before requiring high-cost and contant service and repairs. Please take time to review all the complaints on Viking on your site and hopefully you will agree. Thank you.

First time I used the self cleaning function on my 36'' Viking range the oven malfunctioned. I made a loaf of bread. I noticed that it appeared the bread was burning on the top and when I opened the oven the backdraft of extreme heat felt like it singed my eyebrows. Three service calls later the thermostat was fixed. First service call to diagnose the problem - 2nd service call to install the part which was incorrect and third service call to install the correct part. Was without an oven for a month.

Unable to use oven for one month. No longer will use the self cleaning function for fear the oven will break again, especially after reading online how many times that has happened to other people. Viking was completely unsumpathetic and told me I should have purchased the extended warranty!

1st the hood exhust didn't shut off 2nd the door fell apart 3rd the burners would not stop clicking 4th the oven willnot heat

I have paid over $800.00 in service calls because I waited too long and was out of warrenty

We have a Viking refrigerator and double oven. Thankfully we originally purchased the 5 year extended warranty because both have broken many times. Now the extended warranty period is up and that compay won't give me a renewal - they no doubt lose money on Viking products. Yesterday the refrigerator is having problems again. These are terrible products.

In July of 2007 I purchased a Viking double wall oven Model VIK DEDO 527TSS. I have had problems with the door hinges and they have been replaced twice. They have gone again and they said they would replace them again free of charge even though the warranty is only for one year. I called Viking to complain the second time around and the person I spoke with said that they are having a hinge problem.

I paid a lot of money for these wall ovens and according to the rapair man that came this morning, the hinges being replaced are the same as the originals, so they have not tried to fix the problem. I feel that they should take the oven back and return my money so I can buy a different brand. It looks like it's going to be a battle but I hope to win. I will hire an attorney if I have to.

The ovens do not cook well because the doors do not seal.

Ignition circuits are highly erratic. Once the oven door was blown open by a late ignition. I always have a long nose lighter for when the top burners don't light, which is about half the time.

House could blow up.

My Viking Range which I paid $6,000 for 1 1/2 years ago is a piece of Junk. The ignitors or ignition system has already failed and VIKING will do NOTHING about their junk except refer us to a service company who wants $650 to repair it! I have now been reading scores of complaints that almost all sound the same...the ignition systems on Viking Ranges is simply faulty. They know it and so do their service companies.

This is obviously a situation ripe for a major class action suit against this company and their faulty overpriced product. Shame on you VIKING for your self promoting ads, web site and promises and claims of a Superior product that we the consumers across America are paying dearly for in repeated replacement and repairs of your burner ignition assemblies for many many years now. Any class action law firm out their that wants me to serve as lead plaintiff???...Just contact me.

My Viking Range which I paid $6,000 for 1 1/2 years ago is a piece of Junk. The ignitors or ignition system has already failed and VIKING will do NOTHING about their junk except refer us to a service company who wants $650 to repair it!

This is obviously a situation ripe for a major class action suit against this company and their faulty overpriced product.

Shame on you VIKING for your self promoting ads, web site and promises and claims of a Superior product that we the consumers across America are paying dearly for in repeated replacement and repairs of your burner ignition assemblies for many many years now.

Any class action law firm out their that wants me to serve as lead plaintiff???...Just contact me.

My complaint is that my igniters on my Viking range stopped working after a year. They must be lit with a lighter for each use. The broiler works sporadically, and the temperature is inconsistant. Also, my 3 year old Viking dishwasher hasn't cleaned properly since the beginning. We have spent $300 on repairs for it(labor to install a motor), and now the computer board is bad -- $345 just for the part, no estimate given for the labor.

We have decided to give up after reading this web site, and purchase a new, non-Viking dishwasher. I had a builder-grade GE dishwasher for 15 years, and never had one problem -- Viking should be prohibited from selling defective products! Numerous repair calls, at $90 each, parts in excess of $300, and the dishwasher still doesn't work. Won't bother about the stove until it no longer works at all.

We echo what we've read about Viking: Our Viking Professional range (36 inches) has been a lemon for the 10 years we've owned it. The ignitors alone have been replaced at least 4 times; we've had numerous other expensive house-calls and repairs. Viking corp. is unreponsive and uncaring. Stay far away. It may look sturdy, but it's not a competent appliance.

I am a gourmet cook and so when my Jennair oven of 20 years could not be repaired I searched for a replacement that could keep up with all the baking and cooking that I do. In 2004 I purchased your double convection wall oven believing that your product was at a professional level as your company claims. From appearance, it seemed extremely sturdy and well constructed. In reality, however, I have found your ovens to be so disappointing and problematic.

I have found that the self cleaning cycle does not work as well as GE, Thermador and Jennair ovens that I have used. I have had to call for various repairs as follows: 1. 5 months after installation the thermostats needed to be adjusted since the ovens were way out of range and burning my baked goods. 2. 18 months after purchase the control panel was replaced due to all lettering and numbers flaking off despite only using your recommended cleaning products 3. 36 months after purchase the second control panel was replaced for the same reason despite having changed all cleaning products as per the instructions of the serviceman.

This year, I self cleaned both ovens prior to doing my holiday baking. After doing so, the thermostatic control went out of control. I set the oven to 325 to bake bread and cookies and ended up with a burned batch before the timer went off. I placed a thermometer in the oven and discovered that the actual temperature went up to 450. All my baking and entertaining over Christmas was impacted by this problem. Once again I have call for service.

Today, the authorized service man came and verified that the thermostat on my upper oven is malfunctioning, causing my oven to heat to 440 when I set it to 350. He informed me that there is no way to recalibrate this thermostat, but that the newer models have a thermostat that can be recalibrated. It cost me a $131.61 service call to confirm what I already knew. Now, if I choose to replace the thermostat the estimate is $275 for part and labor. It requires completely de-installing the oven to rewire it. Todays service call is not applicable to those charges.

Incidently, this serviceman is the only authorized Viking serviceman for my area. I have not found him to be very consumer oriented. He very reluctantly explained what he was doing and how he was assessing my problem. I have extensive experience with all types of temperature control equipment as my profession involves the manufacturing of pharmaceuticals.

I am not ignorant of what are acceptable limits and ranges of properly engineered equipment. Pharmaceutical equipment is very similar to food processing equipment. The technician that worked on my oven could not even tell me what your specifications are for normal temperature tolerances are when setting a temperatures on the oven. His suggestion was to set the oven to 300 if I did not want to replace the thermostat. I had already tried this last week, but I found that setting it to 300 kept it at 300. Any baker knows you cannot bake bread and cakes properly like this.

Today, I went on the internet to read some reviews of your ovens. Apparently many customers of yours have experienced the same problems replacing control panels and thermostats after using the self cleaning cycle. Has your engineering department addressed these issues? Do your newer models have different engineering? Even if I go though with the expense of changing the thermostat, I fear a recurrence after another cleaning cycle. I had hoped that these ovens, which cost over $4,000 ( double most competitors), would last me at least the 20 years that my Jennair did. As a responsible company, I would expect you to stand behind your products. However, I was told that this problem is not covered by my warrantee.

my viking oven has been broken since the second week of december. at the time it stopped working, i spelled gas and fire. I contacted viking to have service. they needed the serial number, which i had to get from a previous servicer (i had service on this oven last year for the same problem). that took two weeks, because the number was incorrect. i finally got the correct number on dec. 22 and wanda told me that she would contact a servicer, who would then contact me. a week later i never heard back.

i called wanda back and she changed her story that i was supposed to call them. when i asked to speak to a supervisor she told me they were all on the phone!! i was so angry and frustrated, i hung up called back and asked to speak with a supervisor. i told her that i am a customer and her rep was rude to me. i have a $3000 oven that has not been working in three weeks...i went through the holidays without it and they had the nerve to tell me that they were being inconvenience b/c this oven was out of warrenty. meanwhile, i have had issues with the stove since i bought it two years ago. needless to say, when i spoke with the supervisor this past monday (12/27) she said she would contacct the servicer and get back to me tuesday morning. she never did. i am so fed up and frustrated and i really do not know what to do or who can help me. thank you.

i have a $3000 oven that i have not been able to use in three weeks. due to this, i had to cater my holiday dinners...

I've purchased 3 Viking gas ranges for rental units.Big mistake! I was attracted to how solid and substantial they looked. My mother owned a Viking sewing machine back in the late sixties and I was under the impression that the Viking name stood for top quality workmanship.

I need to replace the igniters every 2 years or so for each range at $400. to $600. each.
The expense has become absurd.
I've owned the ranges for 10 years now and the maintenance to keep them functioning infuriates me.

I've bought $500. gas ranges from Sears that have NEVER given me ANY trouble!!!

We purhcased a Viking Range in 2002 for over $5,000. Last week we had to replace the thermastat, the oven door hinges, all the burner assemblies (6) and two oven ignitors. We still need to replace the oven floor.

We cost of the work we have had done is $960.50 and we still need to replace the oven floor which I'm told is $244.

The rep is willing to give us $72 for the oven hinges and to send us an oven floor but we will have to find someone to install it.

Upper oven of the double built in oven doesn't work. Oven light flashes and turns off. Called for warranty service and was told that the product is not under warranty even though it carries a full one year warranty and a limited five and ten year warranty.

As a result, I am unable to use oven for a company dinner function and have to try and find a reputable service company fo an estimate to repair appliance.

before you buy a viking appliance please talk to people who have thier service stinks. these over priced appliances fall apart. the first viking appliance we bought a refridgerator went through 3 compressors and finally had to be replaced this took many many phone calls and threats to call our attourney. we made the mistake again when we bought a 48 side by side refridgerator freezer...the door actually fell right off the unit (this door weighs about 80 pounds) then it took 3 weeks to fix...now our viking doubble oven does not work either one one them these are junk appliances BEWARE

It is obvious to me after many years of owning a Viking Refrigerator and dealing with the unresponsive Viking Customer service department that something should be done about this company. Please, if you know a law firm that will mount a class action suit against this company, have them contact me.

We have many issues with this appliance and I see all the comments on your web site from customers that paid a lot of money for garbage have similar problems.

Purchased a Viking trash compactor because our Kitchenaid one shut down after 15 years. Within 2 years the Viking had to be virtually rebuilt. Took 4 months. It has since broken down again after 3 service calls at which time it was ruled good to go. The comments re: Viking customer service ring true. The service of the dealer matches that of Viking. It has now been 7 months and the compactor is still not fixed. I have since replaced a refrigerator, dishwasher, range, microwave, and a stove top. Not a single one is a Viking product. Viking Range Corporation is a real piece of work.

The first repair was around $1000, and no price has been given for the forthcoming repair

We bought 6 high end Viking appliances from Expo for a home we were plannin to downsize to, so the appliances were not used for at least a year. The salesman was asked to write service contracts on every appliance. Needless to say there was a lot of paperwork. In the end we had problems with the refrigerator right away and when we called for service we found that this was the only appliance that was not covered. Additionally, we had problems with the dishwasher and oven.

We had to have a motor replaced in the ice maker on the refrigerator in June 2008 and again the icemaker is still not working properly.

It is our opinion that when you pay $6,628.00 before taxes and delivery for a refrigerator you should not have problems with that refrigerator, and if you do the company who sold it to you or the manufacturer VIKING should be willing to replace it, fix it, whatever it takes at no cost to you. These appliances were purchased in 2004, but not used until late 2005 and here we are again with issues. The dual range oven cost $9,248.00 before taxes and delivery and to date is does not work properly. I am at this moment waiting for a repair tech to look at both of these appliances.

Needless to say we are extremely disappointed with Home Depot, Expo, and Viking. I wrote a long letter to Viking almost 2 years ago and never even received a response, what a lack of concern for a customer. That lack of response assured me that I would never purchase anything with the Viking name, as it represents BAD PRODUCT TO ME.

We have made many purchases from Home Depot and Expo (prior to their closing) and now we are left with a very bad taste in our mouths. This is not the way to treat a customer at any level, but at this level it is unthinkable to me.

We have had to pay for each repair service on the refrigerator, which have been about 2 to 3 calls and I am about to have another service call today. On top of all of that the installers put this massive dual fuel oven on casters (not for home use), which makes the over much higher than a normal oven, not at counter height. This entire experience has been a bad one for us and frankly quite painful since we will have these appliances for many years, or less time because they completely fail.

Why don't we deserve some respect by receiving a phone call or some recourse for all that has gone wrong. We kept our end of the bargain and paid for these high end appliances, to our detriment.

My Viking dual-fuel stainless steel 6-burner range is beautiful to behold. It belongs in a museum more than in a functioning kitchen. I have had to replace the following in the 9 years I own it: oven gasket (at least twice); bake element (at least 3 times); broil element (at least 2 times); and now the repair people believe that there is an expensive computerized gizmo that will need replacement.

The oven breaks virtually every time I finish the self-cleaning operation, which I usually do just before I'm planning to do a lot of cooking. This year, on Thanksgiving, I had the oven on at 450 for several hours, which the Viking should certainly be able to handle with ease. I heard an odd whooshing sound, opened the oven door, only to find that the lower element was on fire.

Many times I have had to endure a holiday without the use of an oven, because it seems to break down when I make demands that it cook a lot.

No, I would definitely not buy a Viking product again, and I would definitely advise against it.

Economic damage: Lots of money.

Emotional damage: I need an oven therapist.

I purchased a Viking 30 range in early 2000. The oven has always been slow to heat up and the hinges on the oven door have never worked properly. In the winter of 2005 my oven stopped working. Upon observation, I noticed that something was hanging down into the burners. It was the heat exchanger dangling in the burners and this shorted out the burners. The spot weld that attached the heat exchanger to the bottom of the oven did not hold. Immediately I found my warranty book and found that any porcelain piece (the bottom of the oven was porcelain coated) was guaranteed for a length of time and felt fairly confident when I called that Viking would stand by their warranty.

Never assume anything is exactly what I learned. I was told that the range was out of
warranty - and that the heat exchanger that I was holding was not porcelain coated (the bottom of the oven it was spot welded to is porcelain coated). I got no where with the very rude customer service manager. I talked to our regional rep and he got nowhere. So, after two weeks with no oven in the middle of February I called the appliance store where I bought it. I told them exactly what the problem was and it took them two weeks to come out and take a look, another two weeks to get the part and and another two weeks to come replace the burners, and replace the bottom of my oven.

I am so glad to see there is a place where consumers can learn about buyer beware. I have told every person I know not to buy Viking. Viking has only been around a little more than 20 years and at this rate they are not going to be around for another 20.

We were out approximately $600 for repairs. Shameful!

I've owned a 36 Dual Fuel Viking range for about 8 years. I've had the oven door hinges replaced numerous times and recently ordered an extra set to have as a spare. My wife and I treat the oven gingerly, so it is not a user abuse issue. The repair people tell me that it's a very common problem, as the hinges are not robust enough to handle the weight of the very heavy door. Viking is totally unsympathetic!

Parts are difficult to get in NJ. Just this week the self-cleaning feature is now not working. I have to look into this costly repair.

If you're doing a new kitchen, stay away from Viking...as they are clearly unreliable and not worth the premium price.

I purchased a 30 Viking 4 burner range, model number VGSC3074BSS approximately 4 years ago. Since then, I have had consistent failure of the top burner ignitors. The spark module was replaced under warranty and the problem diminished but never went away. Then last year, the problem worsened, so I purchased another spark module from my local appliance dealer, installed that and the problem diminished again, but never ceased. In the process of replacement (by myself) I observed that the spark module was placed between the oven and the top burners, a place of extreme heat for an electronic device. So I insulated it as best I could and reinstalled it. This is a basic design flaw, with poor attention to quality of manufacture.

Customer service at Viking is still rude and non existent. I just got a a letter from Joe, President and CEO of Viking. The letter is a solicitation for Viking products for the holiday season. He is apparently unawares that I wouldn't be interested in his stuff if he were to give it to me, free. Never again will I purchase or accept gifted Viking Products. Any gifts will be returned to the giver with a request that they buy another brand.

So far, The cost has been minimal. The spark module cost about $80 and I installed it myself. Since I live in a remote area, service men refuse to travel to where I live. I guess it takes too much time. So I must fix this myself. There is a potential for disaster here. For example, if the burner flame gets blown out, and the ingnitor fails to turn on, then unburned gas will flow into the kitchen. Future economic loss may include simply biting the bullet and writing off the range as a total loss, then buying another range.

A few days before Thanksgiving we discovered (gas smell while oven was lighting) a similar problem to the person who had igniters that were lighting but only one burner tube working. What we were told by the appliance technician who came out to inspect the range was that the igniters burned a hole in the side of the burner tube on one side which caused the gas/air mixture to not flow properly. The solution was to replace the igniters and burn tubes at a cost of roughly $300.

In addition, we were told that this situation creates the potential for unburned gas to build up in the oven which could cause an explosion that might blow the oven door off, or worse! Nice...that would make for an interesting Thanksgiving experience!! We were also told that there is no real fix for this design flaw so even after replacing the igniters/burner tubes the problem would probabaly recur.

It's a good thing Viking appreciates the opportunity to assist their customers...you'll probably need assistance with those 3rd degree burns and broken legs. We got rid of the unit immediately and would never have another one in our home again.

I purchased a 2007 side by side refriderator/freezer. Several compartments have since broken, drawers have snapped and broke. The final straw is the ice maker now stopped making ice. We trouble-shot down our list and it just is poor workmanship. We have a gourmet kitchen-the works and I take great care in the maintainence of all my appliances. Any repairman could walk into my home and see that. I feel the Viking Corporation has a Federal obligation ( a law to provide consumers with sound appliances). The price tag is what any consumer would assume is a gauge that your buying quality products.

I thought it was a fluke that when my Viking Range had to have ALL the ignitions replaced when it was only three years old was par for the course, $1100.00 later and I read how others have had the same problem. I let the latter slide because I cook alot. When we replaced our other refrid/freezer I questioned using Viking again. I wanted a sub-zero. I feel like the company could care less about the situation. I will contact them again but I wanted to see if their are any class action suits I should attach my name to.

After only one year both door shelves compartment lids snapped off like a cheap carnival toy you win for your kids. I am serious. Then, one by one, drawers came half off. The beginning was a sign when they had to come back a few times to keep the actual door from breaking off the hindge ( again). Now, the freezers icemaker. This is not a consumer problem. This is a Viking Corp. problem and they put out a bad product we should not have to be paying to fix.

As stated above, when a drawer dropped out it spilled contents, and gee, may have broken a finger nail. I have never had thought I would have problems with large appliances considering how I grew up with the same ones my intire childhood with nothing like this happening. It piles up to the point where you have to instruct any person opening or using it to 'beware' or 'don't pull that' or 'close carefully'. This is not a newborn baby! I am so tired of these companies demanding high gourmet price tags and it is still'Crap, junk,poorly made' and we are not protected unless we do a class action suit? I think you can help me understan exactly what I am by law expected to expect. Viking can expect a class action suit coming if this is not handled by them.

We have a full Viking kitchen, which is about 7 years old. We have had problems for 7 years. The $1,400 dishwasher is completely broken. The wheels constantly fall off and the edges are so sharp I have sliced open my legs. The $8,700 fridge is a disaster and has been serviced so many times, we have lost count. The fridge does not keep a cold temp, spoling food many times. The hi temp alarm goes off all the time. The ice maker does not work today and has been fixed since day one. Today it does not woek and sprays water all over our floor.

The draws and shelves have been replaced numerous times. They obviously have a poor mounting system. The door hinges keep falling apart. The entire fridge makes a whinning noise. The $8,500 double oven has constant problems with the igniters. The oven shoots flames when it's on broil, the hinges are out of line and don't work properly, the convection oven has broken. The tray to catch the grease does not fit properly under the burners. The decals fall off when you clean the oven so you have no idea what the knob control.

The doors hit the frame of the oven, the temps are all over the place and cook unevenly. Recently the ignitors on the oven went (again) filling my entire kitchen up with propane fumes! The hood has already had the motor replaced and has parts that are so sharp you slice your hands open when you clean it.

These appliances have cost my thousands of $'s in repairs. And countless time and energy waiting for repair men. They are sub par and down right dangerous. I have complained to the point of yelling. Viking does not care and has told me that since my appliances are out of warranty, my call is not deemed important enough to escalate to a manager. The they hang up. I have been calling every year for 7 years.

The refrigerator is the miserable thorn that is about to send me to court with Viking. Aside from paying thousands for horrible appliances that do not work, now we have faced a serious health threat. We are using a spare refrigerator that we have in our lower level kitchen to store our more delicate items, because we do not trust our Viking. After calling Hadco service countless times and many repairs being performed ... my family recently all got sick from ground turkey that was being stored in this unit. The food is not kept at food safe temperatures. Currently, even with a thermometer showing the service rep 42 degrees on the coldest setting ... Viking has refused to replace my refrigerator!!! Even though they are aware that my family was seriously ill from the food stored in this unit! And this is not even mentioning the ice maker that clogs completely and even when you spend thirty minutes unclogging the ice ... it spills ice in the floor for you to clean up or slip and fall on. There is a real problem when you contract to buy an appliance that does not even meet the basic function that it is intended to do ... this company should really be held accountable. Whatever you do, do not buy Viking! And tell your friends ...

Will have to replace units. Total loss of installation and appliances ... could not sell these to my worst enemy. Especially after my family got sick from the food that was not cooled properly. Could not express my loss for that!!!

30 4 burner gas cooktop which is ~ 5 yrs old,($1100.new) spark ignightor went bad for all burners, 220.00 part to replace plus labor; BUT RINGS TO REMOVE BURNERS TO ACCESS IGNITORS ARE FROZEN (from the heat).

Serviceman tried for 2 hours to remove, only solution is to CUT the burner rings then replace the burner elements too. WHAT KIND OF ENGINEERING MORON WOULD DESIGN SOMETHING THAT WA. A 4.00 Scripto lighter works fine; but I'll never buy another VIKING product; or recomend one.

I have had my Viking Gas stove for about five years now. Nothing but problems. (AFTER THE WARRANTY EXPIRED OF COURSE). Same problem different day. Spark Igniters keep failing and I am not calling service again for 200.00. I just light it with a match for now so I can still cook.I WAS proud to own what I thought was a wonderful product. The company does not seem to see that there is a problem with these igniters. First one failed then two now all four. Totally frustrating I would never buy or recommend another product from viking.I had a thermador stove for 4 years in my old house never a problem. Viking will never be in one of my remodels again. So for now its a set of matches just like the old days.

Expensive stove cannot use in the proper way. A campfire would be easier.

I purchased a floor range and 27 wall oven in 2007 with the impression and understanding based on literature these are for professional applications. However after designing my new ktiche around these appliances, I find design flaws in the racks as especially with the 36 floor range, the rack jams side to side and souffles fall upon attempting to taken them out of the ovens regardless that Viking states in writing their ovens are for delicate baking using the example of a souffle. The two ovens cost over $11,000 new.

The new model in the wall oven only has a rack on bearings. This rack is not offered in the floor range. Liquid items also spill over due to over movement. All they have done is send me in circles for months. Here this company earns billions in sales. Thousands of people work there and they can't figure this out? They have my money, I'm taking them to small claims.

I won against Whirlpool and collected $6,000.00. Take'em to court everyone! Don't let the appliance manufacturers take our money and misrepresent, poorly design, sell us falsely and fail to repair as promised. HOLD THEM TO IT! We all give up too easy and they know this. The only way I got Whirlpool to send parts after 6 months and under warranty was after they received service. DON'T LET THEM SCAM US! Enough small claims filings eventually affect their profits.

I own nine Viking appliances. Because none of them other then the disposer have worked correctly I will just list the many things that have gone wrong. Every day I wonder with fear just how bad the next problem will be.

Side/Side Defrost heaters aren't hooked up at the factory because the product will fail energy standard requirements. Viking ship them unhooked and after the customer get a flood or damaged floor claim the technician from the distributor connects them. The ice maker will flood your kitchen if the defrost heater doesn't. Mine has been replaced twice. More ice cubes drop into the refrigerator then in the ice bucket. Don't use panel weighing more then 60 pounds or the door most likely will seperate from it's hinges. This is even though the average panels weigh 60-80 pounds. Food spoils due to wide fluctuations in temperatures. No fix for this. Before this year the evaporator pan would overflow if you lived in humid climate.

Wall Oven Glass broke on the door for no reason. New glass installed and protective goggles used while cooking Oven continue to runs for up to 2.5 hours after the oven is shut off. The fan never seems to cool the oven to the point it will shut off. No Fix Screws that hold the door together stick out enough that they chip the chrome on the oven frame. No fix, this is considered normal wear. ok Oven racks have bowed upward so the oven racks no longer slide easy. Food and stains go in between the glass even though it is supposed to be sealed.

Cooktop Igniter replaced More ingniters replaced Trim rings replaced to help the igniters. More trim rings replaced for staining. Grated replaced for chips and warping. More grates replaced burner caps replaced. It seems the porcelain is nothing more then a thin paint coat. Grates scrap stainless steel surface making it unrepairable

Bar Refrig and Outdoor Refrig Doesn't cool. Both repaired. The factory has an issue with drunken employees working on Monday's. It seems they don't know when the weekend has ended. No gas was put in these units. Viking Outdoor Grill Burners replaced Igniter replaced Rotiss element just doesn't work. Cook at very low temperature. If you happen to put the burners on high there is a good chance you will lite something in the area on fire also. I probably have forgot a few but I am sure you get the message.