U.S. Window Factory

I signed a contract with US window factory on 1/22/11 to have windows replaced. I later realize that the price was ridiculous and I could not get a break down, just a bulk fee.

I notified and faxed all the necessary requirement to cxl, the contract, in a timely fashion, without penalty. It has been 3 weeks and I still cannot get my credit, every time I call it is a different story. I feel like I am getting the run around, and now I am going to get stuck with the interest on that amount.

I have read the above submissions written by others. There were a lot of negative responses. I have nothing but praise for the company and the employees we dealt with. They came and finished the job in one day and cleaned up after themselves. We had an old house and none of the windows were exactly the same size.US Window Factory's employees installed the windows perfectly. We aren't sure in savings because that is so subjective from year to year, but a few things are worth mentioning. One is that we noticed the comfort temperature change immediately. Something we didn't expect was the noise abatement. It made the inside of the house much quieter. 6 years later, the windows are still functioning hassle-free.

There is one story I'd like to mention. I was painting the dining room when I accidently knocked my 8-feet aluminum ladder over. I watched in horror as I watched the ladder go straight down and into my brand new window. It hit right smack into the middle of the bottom glass. I was ticked off, thinking there goes my brand new 300-plus dollar window. Much to my surprise, the window remained intact. What a pleasant surprise! That is a testament to a fine product. It reminded me of when the first salesman slammed shut the window in a demonstration to show its toughness. Well, it held up in the real test of day-to-day wear and tear.

On May 15, 2009, I had met with Paul. He is a sales representative from U.S. Window. The appointment was set for 10 am. At 9 am, Paul called to confirm. Paul was on time, introduced himself, and then measured all 19 windows we had. After that he did a professional presentation of the window. "I loved the window as did my wife" He then calculated the total cost of the job. We then negotiated a fair price for the entire job of $10,785.00 which includes everything, no surprises after completion of the job.

Paul promised the job start in 4 to 5 weeks. They were ready in 3 weeks. A 4-man team was at my home at 8:30 right on time. They proceeded to do a very very professional job working until job was completed at 7 pm. At 7:30, Paul came by to checkout the job and make sure we were satisfied. In conclusion, we are very happy with the excellent work that was done. Paul was a man of his word, he did everything that was promised and I would recommend to all. Thank you U.S. window factory for a job well done. P.S. our heating bill has dropped by 1/3.

In 1999 we replaced twenty windows in our three family houses in Brooklyn NY with Double Hung Vinyl windows manufactured and installed by US Window Factory at a cost of $5500 + interest for a five-year financing period.

Part of the contractual agreement was that they were to put insulation in the window pockets where the weights were for the old windows. Uninsulated window pockets allow for substantial heat loss and significantly lower the effectiveness of any replacement windows. This confirmed our concerns that the cost of heating the house was not as significantly lowered as anticipated by us or claimed by the salesman for US Window Factory.

The house was built in 1901. This condition was placed in writing in the contract. When doing interior renovations during 2009, we found that there was no insulation placed in any of the seventeen windows exposed by the renovation work. Many of the windows were placed in unevenly. Furthermore all of these same seventeen windows have defects of one form or another. The primary complaint is that the window frames warp causing difficulty raising and lowering the windows.

Consequently, several have broken and most have uneven sides and bottoms allowing for significant heat and AC loss. US Window factory insists that we pay for the labor for them to inspect the windows even regarding the uninsulated window pockets that they contracted for. This aspect has nothing to do with the guarantee but is a clear violation of their contractual agreement and is not part of the labor cost associated with service requests. It has been suggested that we take them to small Claims Court in Brooklyn. We will explore this option.

Pictures are available of both interior and exterior complaints. US Window Factory has not returned numerous calls. The company has refused any examination of our contract concerning the pocket insulation and only suggested that any problems with the window are a result of our misuse. There is no possible way any misuse could cause the frames to warp.

I have been with US Window factory for almost ten years now. I am very proud to work for the company. They are fully licensed and insured and have done work over a 100,000 homes in the tri-state area. They manufacture and install their own products. I suggest that anyone that has a problem with any work we have done for them to email me at **. I will personally take care of any issues that you have. Also, take a look at the BBB or consumer affairs and you will see that we have an A+ rating.

My Step-mother used US window factory to replace all the windows in our home in 2002 which cost over 13,000.00. She past away 5 years ago and since then I have been taking care of keeping up the house. Sometime ago last year I realized that the lock on each window after being locked & unlocked a few times no longer worked, there is a tremendous amount of cold air coming in through all areas of the windows causing my house to be very cold in the winter time.

The house was better off when it has the old windows. I'm constantly worried that someone can gain entrance into my house if they tried as the locks are broken. , ...I honestly have to say that this was really a poor job done by the men who came and installed these windows. I have called the company several times and left several messages but have not received a call back. Although the 13,000.00 has been paid off, I feel that we were taken advantage of (robbed) as today I have to purchase other supplies to help keep the house warm. MY con Edison bill during the winter months run me thousands of dollars because of the poor job that this company performed. I don't understand how they are sill in business.

We cannot leave the house since the windows do not lock, its unsafe and could be burglarized. US window factory sent someone to look at it and said that there was a defective part in the windows and they will order new parts and would soon come to fix it. That was more than a month ago on 7-10-09 and they have not taken any action. We have been calling them and they keep telling us someone will take a look in the matter. I am never ever doing business with this company and will hold them responsible if our house gets burglarized or someone gets hurt.

I had my windows installed last summer 2008 by US Window Factory, Inc. I paid $8,000.00 dollars for six windows on the first floor and four very small windows for the basement. From the get go I knew this was way too expensive but my wife insisted on going with them. What a horrible mistake.

Because we have had a relatively cool summer I started opening up the newly installed frequently instead of using the A/C.
Last week one of the pivots bars broke and the whole window fell in my hand.

I contacted US window factory. They promised to return my call and they never did. Finally, after a couple days I got through and was told I had to pay one hundred and fifty dollars.

Of course I protested since this was no fault of my own. Furthermore, you can see where the pivot bar is made out of flimsy material...easily breakable.

When the technician finally came out to replace the pivot bar at cost of a hundred dollars, I pointed out to him pivot bar is made out of shabby material and others will also break.

Indeed a week later another window broke despite my being extra careful.
Of course I called leaving my name and number, but like before, it will take me another couple of days and another hundred dollars.

This is not fair. I was told these windows will last a life time. What a lie.

My windows upstair were installed over twenty years age and are still very functional today.
How could a brand new window break down so quickly with so little use?
Clearly US window fatory is using the cheapest material it can find to maximize it profit.

And not only that, they promised heave and earth when making their sale pitch but trying getting them afterwards is near impossible.

Clearly the service is poor and the worst is the windows material are very poor quality.

Right now I am afraid to open my windows. What a way to live.

This company is the worst. They are a big ripoff.

Thanks for permitting me express my anger.

The second time I had them do the main level of my house and the lower den level of my house. This was a lot of windows. They ran out of screws and started using long, long screws that bypassed the frame. I am not observant and did not notice it for over a year. When I did they sent someone finally after a letter was written and numerous phone calls were made and then he came and changed one screw leaving all the others long. So every time I have guests I point out the shoddy workmanship of US Window Factory. It has cost them a lot of business. I work in a synagogue. People call me all the time for an elec., a reliable plumber, a painter, etc. I never suggest they use the US WIndow Factory when they ask about window replacement.

I read the response form us window factory, and decided to check if they have as they claim an exemplary record with the Better Business Bureau. I went to bbb.org and they have NO record with the Better Business Bureau. Having read the complaints it seems fitting that the responses are filled with lies.

I have made at least 4 calls since December 12th, today being the 27th, and have been promised each time that someone from the service dept would call me back. To date no one has called me back. As expected I received plenty of calls when they were trying to make the sale but now that the job is done, I'm not as important.

I would not recommend this company to anyone and its too bad I already spent such a large amount of money with them. Surely they have done plenty of jobs and have had no complaints but the true measure is when things don't go right, what is the response. Thus far it is horrendous.

My heating bills will undoubtedly be higher since I have to pump the heat up much higher to counteract the drafts. I have also had to purchase an electric heater which will increase my electric bill in addition to the expense associated with the purchase.

This complaint is actually a repeat complaint that was never resolved. When renovating the upstairs space to my house, the contractor noticed a problem with the windows that had been installed. I had not noticed the problem because the upstairs space was unliveable until I decided to renovate. So, I had no reason to go up there. For one, most of the window's glass was cracked, and there was no obvious reason for this problem. Second, the rubber in the windows was coming loose.

After filing my complaint, I was contacted about this by someone who supposedly was the person to handle this issue and decide what could be done under the warranty. (I dont remember the man's name.) The contractor also spoke with this person, explaining the problem he observed. This person never showed up to investigate the problem, and was generally impossible to reach. So, I gave up.

I have noticed recently that most of my windows (I had about 20 installed) are having problems: there is this clear plastic that has come loose and waves between the windows, and the rubber in the windows is also expanding and coming loose. I dont expect US Window Factory to do one thing about this, because they were not responsive before. I would just like consumers to know about the poor quality windows they sold me and poor response to my complaints, even with their so-called warranty.

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The windows were installed and a few weeks later as soon as wee moved in we had some small basic problems like some windows didnt lock and one window was very heavy and hard to open so we called for service and a tech came down and fixed some stuff and we got a bill for $80.00 so we called the office called the sales rep first they tried all sorts of excuses and finally they dismissed the bill, a few weeks later a part from the window track broke so we called our sales rep and told him the window broke its only a few week we dont want to be charged again like last time so he said he will come down and look, he came down and bent it a little and he said the window is holding lets avoid billing problems again so just leave it.

Now is two years later and the safety locks are dying out one by one so we called the office and they said they can send us new locks if they send a tech they charge for labor I called our sales rep to see what to do and he replied I cant help you, you had problems from the beginning I asked if this now what will happen to these window in four years??? He said I cant do anything its part of life, everything you get charged for I told him the only reason I took these windows was because of the life time guarantee, he said too bad so I said I will report your company as scammers and he said go ahead and banged down the phone.

I feel this company is getting away with falls advertising and not keeping the promises of life time guarantee you listen to these guys on WABC radio it really sounds like a legit company.

I'm out close to $1k and I have to wait 30 days! Why? I cancelled my order before the check was presented to my bank! I have bank records to prove it...

The credit card company still has not recieved a cancellation of the 500 dollar charge. The charge has been disputed.

Thank you.

I am now in a position where I am coing to have to hire a carpenter to come in and correct all the misteaks the installer made while installing my windows

I am out 100.00 with no windows or service to see for it.

I had signed a contract to have a custom window to be made and installed. The date was October 21, 2001 and I had left a deposit of $2000.00 (one third of the balance ). The date of was set to measurement for the window was October 26, 2001. I took a day off from work, but the person never showed up to to measure. They called me and rescheduled it for 10/31/2001. The day befor 10/30/2001 the person named Richee calls around 6.30 PM and says can he come in now? I said it was fine so that the work can be started. The guy comes in at around 7.30 and takes the measurement. He then promises that somebody from the company will call in within a week to set up an appointment for installing the windows. To date (11/23/01) nobody has yet called me. I don't know what the status of my work is!

I've called number of times may be atleast 6 to 7 times. Everytime the first thing I am asked is my address and then the lady puts me on hold for next 20-30 minutes. After that they tell me that the windows are not ready yet and someone might call you soon. Initially they said that it usually takes 1-2 weeks after measurement. Now they say about 3-4 weeks.. I am still wondering whether my windows will ever be installed. This is the worst company I have ever dealt with.

I have left a deposit of $2000.00 paid by check on 10/21/01 which they very promptly cashed in. I could be spent this money elsewhere with other stuff which were also a priority for me.