TruGreen Chemlawn

Tru-Green has taken care of my lawn and trees for at least 2 years. They have fertilized and gotten rid of pests on the trees which had bag worms. Three weeks ago, one of a pair of trees in the middle of my backyard actually broke in half and is hanging there. I looked at it and other pines and can see a fungus or something which is killing them from inside the trunks. All I wanted was for someone to come out and tell me what's wrong. Since then, I have gotten nothing but excuses and unfulfilled appointments. The last one was that the computer showed that I discontinued my service last October. I have 2 accounts with them and have not cancelled either one. They are trying to get rid of me because I have gotten increasingly upset by their non-action. I am ready to go to the Better Business Bureau, the Chicago Tribune, and to tell everyone I know about them.

We cancelled service with TruGreen, but they continued to provide service to us and continued to bill us. We called them numerous times and each time the customer service person would tell us that we did not owe them any money, but the bills kept coming. We have now been referred to a collection agency. As I scan through the complaints in this section, I see that many others have had the exact same problem. It appears that TruGreen has some major problems with its computer system. I would not do business with them. The hassle is not worth it.

TruGreen charged me for a service that they erroneously performed after I had already cancelled my services with them.

I contacted them for this error and told them that I would be disputing this charge with my credit company. They acknowledged their mistake in writing and my credit card company issued me a refund and I thought the matter was closed. To my surprise, TruGreen calls me again and say that I owe them $60.99. I explained them the background and they promised me that they will remove that charge.

Despite their promise, they still keep contacting me through phone and mail. It is very annoying and I really don't know what to do other than to complain at BBB and consumer court.

I have spoken to several individuals about the condition of my lawn, particularly the weeds and crabgreen, along with the dull color. My lawn was watered three times a week with a complete underground irrigation system. I was told each time that someone would come out and inspect the lawn. That did happen, and I was told that they agree with me on the condition of the lawn.

Moreover, I was told that it would be retreated to address the the problem. However, the problem did not go away, and I concluded that the product that TruGreen is using is inferior. Therefore, I called to inform TruGreen that I was dissatisfied and wanted to cancel the service. I also informed them on more than one occasion that I would not pay my bill for such poor service.

After I cancelled TruGreen they still came out to my house to treat my lawn. When I called them to inform that why they sent someone when I cancelled all services a month earlier they apologized and informed me that I would not be charged. A month later I started receiving calls almost everyday harassing me to pay the balance due. After speaking with the rep and them looking through the records they saw where I did cancel and would remove the balance to close my account. 3 weeks later I still receive calls on a daily basis. After speaking with the manager I was told that I will still receive calls until they can "audit the phone calls" to confirm that I actually cancelled which it was unknown how long this will take. I would never recommend TruGreen to anyone!

I have been fertilizing my yard for years the past 6 years. My yard always looks beautiful and very green using Scotts Weed and Feed. Well, the past summer, I decided to take the burden off from myself and allow Tru Green to do the work on a regular basis. I use their sister company, Terminix and was satisfied for the most part. However, with Tru Green, not so much.

I have more weeds, brown patches, and problems with them than I ever did without them. Very disheartening. Of course, mid-ways of my service, I started to hear that they give weeds instead of get rid of them. I cancelled my service and I hope that I have heard the last from them. I do not advise anyone to use them. You would think a big name like Tru Green would do a service, not a disservice to lawn care.

TruGreen treated my trees and shrubs on 11/17/2011 and in the process of treating the shrubs stained the siding on our new home! Several calls were made from TruGreen with promises to attempt to clean the siding; however, no one ever came to complete the task! I have cancelled both of my grass and tree/shrubs accounts with the company.

I had them do some expensive work and they agreed to let me make payments. This was agreed upon by the branch. I made my payments as per agreed for several months and then I go to make my December payment and the website would not let me make a payment. I get a nasty gram saying I owe a large amount of money past due. I ask why wasn't the payments I was making go against the past due amount. I was told that the payments only went against the current charges. I paid them in full and terminated the service.

I love the service but the customer service people are a joke. Do not use these people. I can't imagine how they stay in business if they treat people like this.

They promised me to get rid of the weeds with one or two applications of the chemical spray. Three applications were done but no results. When I called the salesperson, who promised me that weeds will be gone with 2 or 3 applications, I was dealing with, he said that I have to talk to the head office and he cannot do any thing about it. The products they promote are a scam. No one should deal with this company ever.

Trugreen worked with my lawn for about 4 or disputably 5 months. I fought weed all summer long, to the point I had to go to Lowe's and buy my own application. Whatever they allegedly sprayed did nothing. I had thistles growing in my lawn before it was all said and done. I dropped the service prior to year end and asked that they stop billing me for anything further. But now they are hounding me at work for this crummy service and are alleging that I have not paid for two of 5 treatments. Honestly I was not at home whenever the treatments were supposedly provided, so I have no ideal whether the rep treated my lawn or not. I sure had a lot of weeds for a professional treatment to have been done. But besides this my bank shows that the transactions were processed and nothing was returned. I tried to speak with Trugreen about this information; now it has turned into two missing payments out of these 5 alleged treatments.

I offered to fax the bank statements showing what I was looking at to them. The female representative they had argued with me over the phone. I hung up and called the company back; the next person I spoke with decided yelling their position over and over again would work better. I just must not have heard her saying I owe. It was derogatory, not to mention it made the company appear not the least professional nor interested trying to resolve a possible glitch in their system. And of course both these calls happened while I was at work. Totally embarrassing to say the least. When I finally asked to speak with someone higher up or in accounting, I was cut off and told that the female representative I was speaking with was the accountant and she refused to fax me their records on the disputed transaction(s).

She decided to tell me I just needed to go online to their website and just read my account balance posted there. I asked how this information would let me know where their glitch was coming from; the person I spoke with went back to reciting the amount owed according to their records over and over again. They did not care that they might be over collecting or erroneously collecting. I guess her job was just to get it off their books. Forget that perhaps it was an agent data entry error, or perhaps whoever processed the transaction on their part screwed up, or perhaps there is a computer glitch in their system that might be affecting a lot of people. The website will just spit out whatever they put into it or whatever their data drawn from feeds to it.

Their website is not my bank. It's really sad that I will probably have to get an attorney to resolve this matter prior to they send it to collections. But, I will never do business with them, or feel good about their company ever again, over poor service and what amounts to 48 or 96 piddly dollars. Try to get them to stop showing an amount due when it is not. To get them to stop calling me at work. To get them to void the account and not turn their error over to collections. And to cease and desist harassing me over their erroneous billing. And to perhaps be reimbursed for the lawn treatments I had to purchase and apply to the entire lawn.

TruGreen has been providing substandard service for 3 years in my lawn. Each year, they promise to do a better job and pressure me to renew. This summer, they did a real bad job and the lawn was full of crab grass all season. I kept requesting to speak with the manager at the local office and each time, they would promise that he would call back. Not once have I received a call back. Neither have they made any attempt to fix the lawn. I dispute the two bills they sent me for their service that they did not provide. Now, they are harassing me to report to the credit reporting agency for the unpaid bills.

The company headquarters felt my account slipped between the cracks, and assured me Trugreen in Murfreesboro TN, serving my home in Brentwood TN, would be here to complete the needed grass and tree service. The local manager of the branch sat on this information, and after 3 frosts, I have a high risk of damage. Staff members all seem powerless to do what corporate promised they would do. I was doing business with them for 6 years in Atlanta, and 3 years in Tennessee, and never bugged them for free applications. The branch seems overwhelmed and short staffed to do the service they promise. I have more to be concerned about than an $80 application, I have over $10,000 in trees and plants and $15,000 in a sod yard. I wanted a partner who cared about my yard, but got new techs every year, who all said something different.

Getting no response, I finally cancelled all services in December 2011, and am proceeding to just find someone who cares, as well as who can do the job. It's not like this is a unique product exclusive to Trugreen, it's a service issue and they dropped the ball. Servicemaster, their parent, works hard to be convincing that all their divisions listen to a customer, and try to keep satisfied customers. Trugreen, at least for this branch, fouled up and even with polite, documented to my account records, and polite calls, just got the brush off. Guess they didn't need my annual business of $1,800. Wish I'd known then, what I know now. I'm only posting this to advise people to don't take Trugreen's word for anything, and never pay a year in advance. The 5% discount isn't worth them not performing service. I feel like I've got to start over with this yard.

Worst company ever. I used to fertilized and insect control my dad's lawn for years. I sodded it with St. Augustine. For years looked great. I moved. Dad hired Chemjoke Nogreen. Lawn is now a crabgrass farm. They said there is no treatment for crabgrass, they claim to have presented this to my dad. Dad says they never did. I talked to management, they said it has been noted on the tech's invoice. Not. I have every invoice. They told an 80 yr old man everything was fine. I come home and address the problem. Got nothing but a b.s. run around. Tech showed up after I said do not come here ever again. I almost had to get physical with him, very mouthy, and trying to intimidate me. Support local companies, corporations, they are nothing but thieves. Thank you Nogreen for the lovely weed farm. If you love your turf, do not hire these clowns.

I've had TruGreen for many years when it was Chemlawn. I was satisfied but this past year, my back lawn was loaded with weeds. They did come back twice but did not solve the problem. Last year, I had slit seeding done, along with aerating, etc., but the backyard looks terrible, bare in a lot of spots.

TruGreen was to get in touch with me to re-seed and no one contacted me. I tried several phone calls with the same answer that someone will get back to me, which did not happen. Now, I got the two quotes for my lawn and tree and scrub and I'm thinking seriously about getting another company. Mark ** of 5003 Industrial Road, Farmingdale, NJ 07727 is the manager. It would have been the right thing to do to have him contact me rather than salespeople.

I am really thinking of going with another company if I don't hear something or the problem doesn't get solved.

I am totally dissatisfied. I tried it for 2 seasons and my grass, by the end of the second season, was totally burnt and I had to hire a gardener to tear up the lawn and reseed. When I contacted TrueGreen, they told me that it was my fault for not watering. I live in CT and this past spring and summer, we had more rain than in the previous years.

Zero stars. First off, I never actually contracted with Trugreen for service. Trugreen assumed the business of Attwood Lawncare (a company I was very satisfied with). Trugreen's service started out o.k. but it has continued to decline every year. This year was, by far, the worst.

I am on an organic program (slow release granular) with four applications scheduled per year. Applications should begin in late April and continue every other month until fall. I had intended to cancel my service this year but when they failed to show up in April, May, and June, I figured my name had somehow been deleted from their system. No such luck, they decided to show up in July for my first application!! Then to make up for lost time, July was followed in quick succession by August, September, and October.

Having spotted weeds in my lawn, the technician took it upon himself to spray herbicides on his second visit. This was done without consulting me first. Huge areas of my lawn died and it looked terrible. The next time I actually arrived home while they were performing the application, once again spraying with herbicides and dragging the hoses through the corner of one of my perennial beds.

The herbicide got leaked onto some of my plants and they subsequently died. To top it all off, Trugreen informed me they were going to raise my rates! I didn't bother to call and complain because it doesn't do any good so what I decided to do was make them wait for their payment. I did make the first 2 payments on time but have delayed the last 2 until today (2 months late). No point in ruining my good credit rating by going into collections. Of course, they are calling me every day now. I used the letter I found on this website ("What to do") and will be sending it out tomorrow following the instructions. This company's behavior and tactics should be reported to the Attorney General's office.

TruGreen is a scam company that markets good lawn care but actually destroys them and their management system is non-existent. Do not go here! My lawn wasn't bad but after they got done, it was horrible! They killed a large 25 year perennial flower bed that was the best in the neighborhood! No return calls, no service and just plain bad! I filed a complaint with the New York State Attorney General and will likely have to sue Trugreen to recover my losses.

I live in GA next to AL. When I started with TruGreen I was serviced by the Opelika, AL office and the service was very good. First of 2011, I was switched to the Columbus, GA office and the service has been horrible. The first time they did a poor job and I had weeds everywhere. When I called they promised to redo the lawn but they never showed even after giving me a date and time they would be there. Finally, one of the managers came and treated the lawn. In Aug, I got a recorded message that they were coming the next day. They never showed, even after speaking to the manager.

On Sept.23 someone called to set a time to come out and I told him to close my account and that they were very unreliable. Then Oct 4, they showed up and treated the yard. I was not at home to stop them. Again today Nov 1, I received the recorded message again that they were coming tomorrow. Again I called the office and told them that I had fired them and I wasn't going to pay for the service given after I fired them. At first my lawn greatly improved and I was pleased but after the Columbus office took over the service have been nil. Customer service leaves a lot to be desired.

I arranged to have 3 sessions of lawn care and told the salesperson that this was the extent of service I needed. I was told that the service is a roll-over from year to year and that service would automatically continue without need for my consent. Now, I am being billed for the service. The salesperson asked me who have I spoken to, etc. and could not verify my 3-session service deal.

First of all I would like to say that I was satisfied with what they had done with my lawn. But then I received a phone call informing me that an in depth inspection had been performed on my lawn and that all my shrubs/hedges had an infestation of insects, and that they were going to charge me a costly treatment for them.

First I verified if they were talking about my home, and then told them that I had no shrubs or hedges in my yard. I let them know that I felt these types of dishonest sales tactics were unprofessional and that I wouldn't want to do business with them anymore and told them to cancel my account.

No stars is my overall experience. I had two different people to call me about the fall lawn service. I told them that I was intending to sow rye grass at the front and back to prevent erosion. I was then told that they would communicate this to my agents here in Mississippi. But, in actuality, they came out here and fertilized my yard with a pre-emergence weed killer, instead of the lime that they were supposed to spread. I refuse to pay for this service since I did not authorize it. I authorized the lime treatment so that I could sow the rye grass! Now, I can't do anything at all. You ** it up; therefore, you are fired!

Twice in the last four weeks, their application staff have run over and destroyed a bed of mums in a well-established and easily seen flower bed. In addition to fertilization, we also asked for a seeding, which was the most important service they were providing, to which they never provided; apparently the sales person forgot to set it up.

It may be too late to get a seeding done this season, which means another year of bad lawn, and we have to replace again a row of mums which they destroyed in their clumsy attempts to fertilize the lawn.

Your A/R Department is the worst ever. Several payments were made via debit card. I am told by your SA office the bank returned them. The bank says they were never presented to them at all and there was plenty of money in my account. I received letters about the returned items, called the San Antonio office immediately. They insisted the bank was in error in telling me this.

At the office request, I mailed them a check directly to their office on 9/18 for $237.00 representing payments which were never returned in the first place. The check was cleared by the bank on 9/24.

I received a harassing phone call from Kansas City on 10/7 wanting money. Why from Kansas City, I do not know. I called the SA office and was told that the balance was still owed. I told her it was paid and the check cleared. I will get her a cancelled check.

Meanwhile, I asked that no further calls be made as I have no intention of paying. I was told by Jezzea that neither she nor her supervisor nor even the CEO could control these calls. Once this matter is cleared, I will be canceling my account.

Classis bait-and-switch scam. TruGreen sent us a quote of $44 per application and later said there is no way they can do it for that price, after we paid them in advance for the summer season. Each time the guy comes to the house, he says they can only treat our front yard and that he will have to talk to his manager. Last time, they came to the house and my kids were here but they just left.

We were thinking of hiring TruGreen and placed a call to them and we got an estimate over the phone. After thinking about it, we decided to get another estimate. The sales rep called back and was very rude. My husband had spoken to them first and I answered the phone when they called back and "Bruce" would not take my answer that we were going to get another estimate. He spoke very rudely and unprofessionally to me. I put my husband on the phone and "Bruce" told him that he did not realize that I was his wife!

Their accounts receivable department is completely ridiculous. They have taken up to an entire month to process my payments. In the mean time, I received collector calls telling me I'm past due and they can't do my next treatment until payment is received. I've even resent (duplicating payment) and still got calls and no treatment on my yard. When I called to complain, they just made excuses and told me that I could use their online payment or do auto pay. I use my online bank bill to pay all of my bills. Why should I have to go out of my way to make a payment to them! I'm totally disappointed. My last payment was mailed from my bank on 8/19 and they didn't post it until 9/19!

We used to have a local company to take care of our trees and bushes for treatments. They were bought out by TruGreen over year ago. I immediately lost the personal customer care and we had a few trees die from disease that arguably was controllable. They promised to do better this year after threatening to cancel the service. They even offered to take care of the lawn for a discounted price to make good. This is after I took care of the lawn in previous years. After signing up, they were late with most of the applications, my lawn now is covered with crabgrass. But the only calls I got from them was to buy more services for this year.

I complained each time that the ones I already bought were not working. Yesterday, what I thought was a manager called and blamed my problem on the lawn needing aeration and seeding. I said that their chemicals should have prevented this, not aeration. He pressed on saying if it was done in the past few years, I wouldn't have crabgrass problem. I told him that I had very little crabgrass in 2010, which was a very dry summer. And that I had aerated the lawn the year prior. This "manager" didn't like, that I was debating each of his responses and chose to hang up on me. Now, I called this morning to complain about this person and their service and the rep said, there are no records of any calls made to me or from me complaining about service.

I am done. I cancelled and requested some of my money back.

TruGreen is the worst company I have ever dealt with. I contracted for 5 services per year. Since 2009, they have been doing additional services and then bill me for it. After prolonged conversations, they then credited me for the 'mistaken' service. They emailed me my schedule in 2009 and 2010 and in both years they did extra service and tried to get me to pay for it.

They have done it again this year and will not issue a credit to me. I live in NJ so it is not easy to find other service providers for Cape Coral, Florida. I would not recommend this company to anyone. I think they do this on purpose and if the consumer does not pick up on it, they get an extra treatment paid for. Multiply that by a lot of customers and it is a lot of money. Now I get calls every day asking for payment of this past due balance. Service is not that great either. Don't hire them.

Six months ago, I contracted with TruGreen for their lawn services. I told the representative that in addition to the periodic treatments, I wanted my lawn core aerated and power seeded no later than September 1st. The folks from TruGreen never showed up on the 1st and when they were a no show by the 19th of September, I called them.

The gentleman who answered the phone apologized and said that they would get on it right away. When they still hadn't shown up by September 22, I again called and was told that I was scheduled sometime a week later and they couldn't tell me when they would do the work. After they have continuously called me begging to do treatments for everything from grubs to illegal aliens, I have endured them and always have paid my bill on the same day I received it.

I will be cancelling my service with them and forbidding them to ever call or come on to my property.

TruGreen contacted me and asked if I wanted service for my lawn. First I told them yes, but after talking to my roommate I called them right back and told them I didn't need it. On 8/5/2011, I returned home to find a notice on my door that they came out anyway. I immediately contacted them to remind them that I cancelled it before they came. I was told not to worry about the bill. I just received another bill for twice the amount and they are saying they don't have a record of me cancelling the service.

Horrible! Do not hire TruGreen Chemlawn for lawn service. I paid $400 in April for weed control. By July, weeds were worse than ever! I tried to cancel my service, but they were so pushy on the phone to have someone come out and spray again. After this happened, weeds were still terrible. Now, they won't refund me! Caution with TruGreen Chemlawn! Don't hire them. Poor treatment on weeds. Poor customer service.

I have used this company for several years with satisfactory service. However, they have a policy of not getting permission to continue services from year to year. Additionally, it is next to impossible to reach a manager who can rectify a problem. We are going to go with a local company more in tuned to the customer.

TruGreen misapplied chemicals to my lawn, resulting in 80% of my lawn being burned and turning brown. To restore the lawn, it was necessary to water my lawn daily for more than two weeks. This resulted in an increase in my water bill of more than $300. I billed TruGreen Southbend for $100, which they have refused to pay. They admit to the application error, but refuse to take any responsibility for the cost of the necessary corrective action. The manager, Roger **, is a rude and unprincipled man who is just selling a scam service.

Because of my increased work schedule, I decided to let TruGreen handle my lawn after calling them from a flyer received. They talked a good story, talking about all of the treatments they would apply to the lawn and the great results that would follow.

After their first visit, they said I had some issues with my trees/shrubs and that I should treat them for insects, etc. and because they are the 'experts', I agreed to do so. My lawn has always look good and, as the summer went on, the lawn began to deteriorate in several areas. Considering they were so quick to point out my tree/shrub issues when I couldn't see anything, I thought the same would be done with the lawn. But application after application came and went and nothing was said as the lawn continued to deteriorate.

I even have a physical receipt showing one application that shows a total time of 4 minutes and another of only 2 minutes and my lawn is like 15,000 square feet! I called them a few weeks back as my lawn turned into the worst on the street. And when I wanted to cancel, I was put on hold for a minute and another person picked up, who I now know was not in NH but down in TX.

He apologized and said someone would come out. Over a week later when no one showed, I called again and again he apologized and would send someone out and another week passed and no one showed again. I finally cancelled the account yesterday and was supposed to get an email confirmation, which I didn't get. And today I called again to ask for it and I'm still waiting for this confirmation.

We had an above average lawn, until I contracted TruGreen for lawn applications. I never had a problem with crab grass, until that begun treating out lawn. Now, crab grass and bare spots are what we have to show for their service.

I signed up for TruGreen lawn care to put chemicals out and to keep my grass looking good. I kept them for a month or so and called to cancel due to funds. I called the local office in which I signed up for and cancelled. I spoke with a lady and she said that there was no problem and that it would be taken cared of. A few weeks later, I received a call about my final bill. I don't mind paying for a service in which I asked for. I called to clarify that the bill was taken cared of and the lady I spoke with said that it was.

One day, after I got off work, I came home to find their company sign in the yard and a note on the door for what they performed that day. I called the office and told the lady that I had cancelled their service and she apologized and said their mistake and it would be taken care of. Once again, I came home from work to find a sign in the yard. I called once again asking them what the problem was and why they were still coming to my house, after I told them that I no longer wanted their service. I got an apology and said it would be handled.

After this time, I put a padlock on by gate to at least be able to keep them out of my backyard if they decided to return. They came back! The next day, Erin ** called my cell phone saying that he could not access the backyard. I told him that it's because I cancelled all the month prior. He said ok and said that he would speak with his supervisor to ensure this is taken cared of so that they would not be back out and make sure I was not billed since it was their mistake. Of course, I started receiving phone calls about the bill. I literally spoke with six different people on different occasions about this, all in which said it would be handled. I've left two messages for Erin ** to call me back but I haven't heard anything and I'm still being harassed. They are saying that I didn't cancel until August when I actually cancelled back in June of 2011.

I've never dealt with a company that is so unprofessional and ignorant. I don't understand how hard it is to actually get them to cancel service instead of basically trying to rob people of their hard-earned money. Not once did they gave me a confirmation number nor have I thought to ask. These are modern-day crooks and need to be investigated.

I have perfect credit well into the high 750s, but I will not have that threat hung over my head because it is their mistake and ignorance. The local number for TruGreen that covers the Tyler, Tx is 214-388-4771.

I paid for a season of TruGreen for my yard and my girlfriend's house. What a bad call on me. My girlfriend is so mad at me because of what our yards look like. They look like burnt grass, from the best yard to a nightmare - never again.

My overall experience is zero. Everytime they apply somewhat of an application on my lawn I get a invoice or letter stating that they could not debit my account. First off I have ample money in the account. This is very stressful for me and I have to call them every time. I have notified them that I have hired another company for the next year.

I canceled my service in July. They showed up at my house on 8/22, I stopped them and relayed that I canceled my service. On 8/23, the funds were automatically taken from my bank account!

I am very disappointed about the change of not sending out postcards to tell when a lawn treatment will be done! Just one season will do and last week, it took me six phone calls to change a treatment date. I waited one time on the phone for ten minutes, only to be told that I wasn't the next customer.

A few months ago I received a notice from Trugreen stating that payments should not be made from the statement left by the technician. Payments should only be submitted when an invoice is received.

In early July, one treatment was done and a combined treatment was done in late July. The first invoice I received was for the early July treatment, which I received the last week of July. I sent the payment approximately 7 days after receiving the invoice. Three days after the payment was sent, I received a second invoice, it was the first week of August, which had all three treatments listed and it stated that my account was past due. That same evening, I received a call from a Trugreen representative stating my account was past due and I should make a full payment immediately.

I questioned the balance and was told payments must have crossed in the mail and a note would be attached to my account explaining such. Two days later, I received another phone call stating my account was overdue and payment should be made immediately. After explaining the situation again, I was told that the reason for the late notices were due to the fact that I was using Bill Pay and that payments made through Bill Pay take up to 10 days after the payment is received to post on my account. I mentioned the previous call and was told that this call would be noted on my account as well as the previous call. Two days later, I received a third call, during this call I informed the caller that I wanted to cancel my service because of the "payment delays" and the constant phone calls. I was told this would be noted on my account.

I received another call from the customer service representative asking what he could do for me, to not lose me as a customer. I explained the billing issue and his response was, "payments were being issued by a third party and the company did not realize these calls were being made. Also, Trugreen do not consider an account past due until 60 days from the first invoice."

An apology was made and after the rep checked my account, I was assured that my balance was zero. I spoke to that representative on August 15. Today, August 20, I received a letter dated 8/16 stating my account is past due and payment must be received within 7 days.

I was promised on the phone with their sales representative that they can treat insect on our trees and fruit trees. When their technician came, they said they couldn't treat fruit trees by law.

I called their office and they said they can't treat fruit trees when the tree bear fruit. I am very upset because they are not very honest with their service. I should have been told all these information before I can make my decision. First time I tried them for their lawn service. I was not very happy with their service. I thought I will give them a second chance.

I will not recommend them to anyone that I know.

I had TruGreen to service my lawn under their guarantee to make my lawn healthy. After their first weeds control application, in early summer 2011, my lawn was looking terrible like yellowish. I started watering the lawn after the application, thinking that it will get better but my grass never returned back to its green color.

I contacted TruGreen several times. Then they sent out a technician to see the grass and he claimed it was weather stress. I called TruGreen and they said the same thing. It was early June then so there was no hot weather to cause my lawn to turn yellowish so fast. Even I was watering the lawn.

I had to pay my own money to repair the grass and TruGreen dare to ask me to pay for that service of $48.15. I called TruGreen many times and told them that I had to pay to repair my lawn. I cancelled their service. I don't feel that it's fair for me to pay for that weeds control application, but they are still sending me a bill of $48.15.

My yard has never had so many weeds and bare spots. Tru-Green started the applications in March and today I cancelled the service. I have complained about the amount of weeds several times, even left a message for the manager to contact me and he never did.

The tech responsible for this mess called me a little over a week ago and said he would be out in a day or two for a free application. He didn't seem interested in what I had to say and couldn't wait to get off the phone. I nearly told him not to bother but thought I would give this another chance.

Well, he showed up yesterday. The sign that they usually stick in the ground was hardly visible as it was laying flat on the ground among the weeds. He left my gate open at the back, broke the leg of a solar light. Usually, they would leave something on the door indicating what they did but I did not have anything. Aside from how crappy my yard looks, his visit yesterday would warrant not wanting this company to "treat" my yard.

They also like to call and are anxious to take care of my trees and bushes for $100, to which I told them why would I entrust you to do that when I have weeds that are thriving? After I said that, the guy hung up.

Don't waste your money or time with this company. Go with a small local company where you deal with the owner/operator.

In April 2011, my subdivision voted my home, "Yard of the Month". Homes are in the $200,000 to 1 million ranges and are very upscale. I have taken the Harris County Master Gardner's Program. In May, TruGreen came in and sprayed my yard. They burned large patches of it, which caused me much grief and embarrassment. I called the local manager, Kenny, who refused to come out. I told him that I wanted no further service from his company.

The following month the service man came out with a supervisor or something. I ordered them off my property; I called and demanded that they stay away, and that I would never pay for any service again. Their guarantee is not worth squat. The following month I was not home; they came and sprayed again. I called the secretary who said the charge would be removed, and that they would stop coming. They came out again a couple of weeks ago and sprayed again while I was at work. The Internet seems to have a lot of complaints about these people, and I can't get them to go away. Please, help if you can.

Approximately 6 months ago, we had a Double Palm Tree die while under the care of TruGreen. We have had that palm tree since we built our house back in 2005. I contacted TruGreen several times because I wanted cancel my service with them. I never talk to an actual employee at TruGreen when I call, I always get the answering service. I left several messages that I wanted to cancel my service due to them allowing my tree to die. The fact that the tree was dying was never conveyed to me or my husband. We both work very long hours and rely on our paid service to TruGreen to keep us informed of any issues we should have with our lawn and trees. We pay a separate service fee for our shrubs and trees. But then when I tried to get them to cancel our service, they would not contact us back and then show up at our house the next month to treat our lawn and dead tree. Since then I finally had a gentlemen by the name of Jeff **call me, he assured me that he would have someone contact us and try to rectify the situation. I told him they would need to call and set up an appointment because we have dogs and we both work during the day.

Jeff then assured me again that someone would call and make an appointment to look at the trees and discuss with us how to fix the situation. No one ever contacted us and once again they showed up to treat our lawn and trees the next month. Then to make the situation worse, in the interim of trying to get them to contact us to fix the first tree they let die another palm tree is now dying! We have since noticed that they are still treating the dying palm tree because upon examining the sick tree we can see the fertilizer and palm tree food around the base of the tree.

So once again I started trying to contact someone or anyone to tell them without a doubt I wanted my service to be stopped and wanted a refund for my dead trees and for my service for the last 6 months. It took me all day on a Saturday to get in touch with someone that could help me. I was hung up on 4 times while the answering service was trying to transfer my call so I had to resort to calling corporate headquarters and spoke with a gentlemen by the name of Ed **. Once again he assured me someone would be in contact with me and that they would make things right and once again I heard nothing from no one! Ed then followed up about a week later asking me if anyone had contacted me, when I told him no he promised me someone would be calling and once again, nothing!

This is the worse company I have ever tried dealing with. They have made countless promises and never follow thru. I have finally had my service stopped, which was a huge inconvenience because I had to cancel my debit card! I have several friends that I regretfully recommended them to and they have had the same exact problems with TruGreen. I would like a full refund of the services rendered for the past six months of trying to cancel my service and I would like TruGreen to pay for my trees that they let die under their care!

I hired TruGreen under their guarantee to make your lawn healthy. My lawn had terrible crab grass last August 2010. I did what the company recommended in the fall of 2010 and spring of 2011. And now I have no grass.

The lawn is destroyed. Weeds are growing, brown spots are 80% of the lawn and no new grass has grown. I've tried since June to get the manager of the branch out to see the property. I've called the branch several times telling them that I would not pay them until the grass was brought back to something TruGreen considered healthy and I wanted the manager to call me.

It's August, the manager hasn't seen the property and I've called them and gotten an "ok" to my manager request several times. But alas, I'm still fighting with them, still waiting for a manager to see the property and still waiting for a phone call from him. Also, I just received a bill from them.

I have called them out many times to ask them to treat my plants which I was told they would do and tell technician. Sent out several times, and several times was not done. Michael Bianchi the service provider finally got on the phone and said he is the one who has been working on my house who brought my ficus to life and we don't do plants. Then the man hung up the phone on me not once but twice. Then spoke to supervisor when I told him I wanted all services discontinued and that I would be complaining to corporate, he stated it would be him so he will be talking to me soon.

I have been called by the company numerous times to count on them on providing service. Their home service is terrible. They care less about how they place the grass seed in the fall. They shoot seed into the flower beds and are not there to remedy the problem. After instructing them on the problem, they were still very task oriented. They wanted to get the work done as fast as possible and on to the next job without care about quality.

The company's calls are outrageous as they call more than telemarketers. I called the corporate office without any success. They were just as bad as the local general manager in Norfolk. It seems to be a management problem in the company. I would not recommend them to anyone for any reason. They are the worst company that I have ever used.

It was one of the biggest mistakes I ever made. I should have had someone local treat my lawn. After the initial 4 treatments we agreed upon, they would keep calling and saying I needed this or that. Every time it was another $70/$80.

I finally tried to cancel the service. After about a year, I convinced them to stop coming but now a salesman continues to harass me. Don't have TruGreen treat your lawn. Search for a reputable company! I am not impressed with my lawn. After all their supposedly wonderful treatments, my lawn looks yellowish green.

i have been calling the co. since the beginning of the season,because i have tons of weeds. they said they took care of it. i have never had so much weeds in all the years that i lived here which is 40 yrs. the service person hasn`t got a clue what weeds look like. he thinks it`s grass. there are three other lots that are not satisfied either. the thing is because i complained the service man said he was going to cancel me . what a co.!!!!!!!!!!

We have had their service since May and they promise to kill this and that and nothing happens. They are making my lawn look like crap. I asked the guy that comes to get rid of the crab grass like they promised and nothing is done. They take money out of your account and they do nothing to your lawn. I want my money back. They have false advertising.

The technician showed up twice, and I was charge for a whole season. The service was horrible; the technician stated he was overloaded, and could not do anything more until more help was hired.

They refused to do my weed landscaping and still charged me for it. I asked to speak to a manager and they said that it would take 48 hours until someone came over or call (72 hours past and no call or visit)

My yard was spotless because I did it myself and they took over and now totally infested with weeds. I have even gone out and weeded myself so I was not overrunned by them.

TruGreen called during the week of 5-30-2011 to promote their grub control service. I agreed to the grub control service. I also asked them to "spot" treat for weeds, since the weed control they applied during the last service was not effective. I specifically stated that I did not want any more fertilizer because we do not water the lawn, and the lawn was already stressed. As per TruGreen's standard procedure, they followed-up the sales call with a second call to confirm the order. After confirming the grub control application, I again reiterated to the account manager that I did not want any fertilizer applied to the lawn. I just wanted them to spot treat any obvious weeds with a hand sprayer.

On 6-4-2011, a TruGreen technician serviced our property, and left a copy of the work order. The work order indicated that he applied a granular fertilizer, and spot treated weeds he saw. He did not apply any grub control. Basically, the service provided was just about 100 percent in error, and in direct contradiction with my specific request-- not to apply fertilizer since our lawn was stressed.

We promptly called the office to resolve the mistake, and were treated very rudely. We were finally told that the grub control would be applied the following week, and that our account would not reflect the fertilizer application. This did not happen. Again, I spoke with TruGreen on 7-20-2011 (Ryan), and was told that our account has been canceled because we've strayed from "their standard program". I was also rudely told that they have no record to confirm that I did not want the fertilizer application done on 6-4-2011. This was in fact either a lie, or a consequence of their records being altered, since in the past they had been able to confirm the inaccurate application, and had agreed to credit my account.

As of today, we have not received a grub control application. We are still receiving an over-due account statement; showing the outstanding cost for the fertilizer application done in error on 6/4/2011. Our account was also canceled with our knowledge, and without even the courtesy to tell us that they would not be doing the grub control. We have attempted to speak with someone in the corporate office too, but with no success.

I was told that I could place as many service calls as needed so I did. Not only is their product not working, I was told that they would be onsite to do a service call, it had been 5 days since then, but still nobody has been out to spray for weeds. Poor product and poor customer service. This is the third chance I am giving them. Beware if you're thinking of using them!

I am moving to a different home and decided to purchase it. I noticed that the lawn was in need of some weed control so I decided to call TruGreen for their "Free Lawn Analysis".

If you don't want to get into the position I am in, don't ever call them. They will take that as an authorization to start the service. I told them that I don't even own the property yet, but would like to get a quote. Big mistake! They went ahead and treated it and told me to make sure water supply is good.

Now how can I do that if I don't even own the property yet? They gave me a price and I told them I will let them know if and when I am ready to utilize their services. I called to the office and I have to admit they are good at one thing and that is arguing and saying things that are not facts like I authorized the service. Like I said, I don't even own the property yet and still waiting for loan approval.

I know after reading other consumer complaints that if you don't pay for what you didn't authorize, they will just turn the invoice into collections.

For the second time, I was accused of not paying my bill. The first time it was found that they had posted my payment to another account. This time, I told her when the bill was paid (6-06-11) and she said she had no record of it. I was also accused of not paying for a tree spraying that had been done just one (1) day ago. I had not even been sent an invoice for that. And besides that, they left our gate open and our dogs got out. I did not like Jennifer's attitude (very poor customer service). I told her I was going to call and cancel my service and she informed me that she WAS TRUGREEN. I said OK, then cancel my service and find out where my check was posted.

I called TruGreen and cancelled the service last April 20th 2011. They went ahead to do the service on my lawn on June 16th, while I was on vacation in Kentucky; and charge my credit card without my knowledge and authorized transaction. They screw up my checking account and charge a lot of NSF.

True Green cannot seem to either send an itemized bill ahead of time, OR stick to the prices that they quote in the beginning when they do the first analysis offer. I called multiple times, and they always did what ever they chose. They also withdrew funds from our bank account without permission, as the fee that they withdrew was not agreed upon ahead of time. I would not recommend them, or ever use them again.

I have been billed for TruGreen lawn chemical treatment which was never requested or authorized. In 2010, I paid for an annual program in one lump sum over the phone with a credit card. I did not wish to renew the service this year, due to its high cost and limited benefits. I received a bill for a lawn treatment which was completed back in April. I returned the bill, indicating that the service was not renewed and I did not intend on paying it. Now they have threatened to send this small bill ($63.30) over to an outside collection agency. I did not sign a contract, and do not believe that I should be billed for a service that I did not request or authorize.

After speaking with one of the customer service representatives this morning, I was again informed that the service renewed automatically and that I was obligated to pay for the one treatment. I requested to speak to a supervisor, which I was unable to do at that time. I do not have a habit of reporting things like this, but in this particular case, I am very upset and feel that this company has deceptive business practices, trying to bully customers into paying for services that are not requested. Also, assuming that a customer wants to renew the service and simply proceeding with applications then sending a bill is POOR!

I called TruGreen in March 2011 (Hagerstown MD office) to request an organic treatment plan. I am in the Chesapeake Bay drainage zone and it is requested that chemicals not be used on our lawns. I also have children that play outside daily. I paid well over $300 for the program. The first treatment was on March 21st and they put down herbicides(non-organic) that I didn't request. I canceled the treatment that day in fear that they would come out again and put down non-organic chemicals.

Well, despite canceling the program and getting refunded, they came out again on June 6th and put down more non-organic chemicals. I called again but they told me that they couldn't cancel it until the clinician reported what chemicals he used as by law that has to be recorded. I asked that he call me the next day to let me know it was canceled. I took his name and phone number, J. Atwater, just in case.

Well, he never called me so I called the number three days later and it was a discontinued # (go figure). In the meantime, I noticed that parts of my grass are now brown (that were not brown prior to June 6th). When I called the main office in Hagerstown, they told me Joe was on another line. I said I would hold. Then some woman came on. She said the account was canceled but when I explained that I now have dead grass she could offer no explanation but offered to have a clinician come out and look at it- OMG No!

We were told that we would receive prior notice before servicing our house so we could decide if we wanted it for that time and we did not receive that notice. thus our bank account was debited without our permission thus causing an overdraft.

I built a new retirement home four years ago. The home was situated in a new development and my home was the first built. After the initial construction, I hired a professional to prepare the property for the seeding of my lawn area. The seed used was of the best quality (Kentucky bluegrass) and costs over $1000.00 for seed alone. The second year I hired and signed a contract with TruGreen for their lawn service. TruGreen responded well and by the end of that year my lawn looked really good. On the third year I again signed a contract with TruGreen for their services.

By the end of that year my lawn looked really great and was like a plush carpet. It became a model for the neighborhood. By the end of that year, I started to notice a change in the service provided. TruGreen was late for the last two application by as much as four weeks. I complained and was given a number of reason, none of which made much sense. I gave TruGreen the benefit of the doubt and signed for the fourth or current year. That was a big mistake on my part as it's been all downhill since.

They were again late with applications. I called and complained and they assured me all would be well. My early spring application should have been at the beginning of April but was never applied until the end of the first week in May. I wrote to the local TruGreen manager complaining about the service, but never received any response. In the past three weeks I have called three times and requested a review of my lawn by one of their managers. On the third call they did respond but after talking to that person it became rather apparent that he lacked the knowledge necessary to advise or suggest a solution. Basically he just stood, listened to me but did not suggest or offer remedies to my lawn trouble.

That was a week ago and I have yet to hear from TruGeen. My lawn looks really bad and has thinned out considerably. What was once plush and green is now half grass and half mud. It's disgusting and many of my new neighbors have asked what's wrong. Homes built well after mine have lawns to be proud of. I've spent a lot of money to have a good lawn and TruGeen destroyed what was once plush and green. It's also been a source of continued aggravation for me. I'm not sure what to do next to get out of this horrid situation.

There was nothing that they promised that ever materialized. There were no return calls and no returned emails. They did not return my payment and I paid up front in full. I simply will not use it again.

The solicitor came to my door and was very friendly and congenial but when talking numbers, quoted me $130 per application. I need six applications - congenial turned to hard sell. I dismissed him but he came back an hour later and I didn't answer the door. He called just now and I was delighted to tell him to check out consumeraffairs.com and the complaints. I'm so glad I didn't sign up. There's not a single consequence, thanks to this website.

I'm so glad I waited to check it out first - that $800 would've hit my family hard, had I trusted the solicitor that knocked on my door. Today's call knocked the price down to $105/application. Nope, no deal!

I was supposed to get an aeration and an overseeding the first week of May. I have called numerous times and had no response. I can find someone other than TruGreen. I am very unhappy with my service so far. Someone please respond.

They came out for lawn service on 4/20/11. They treated my yard and 5 days later, killed the grass in wide spots in both front and backyard. I called the company and said that the boss would be by to check it out and still, no boss. I called 3 times and the manager will not return my call. I had to re-plant the grass seed in the front yard. They caused more trouble than their worth. I will not do anymore business with this company.

The technician came to my door and asked if he could treat the yard. I said no. I had been out of work and didn't want to spend any money I didn't have. He said he understood and left. The next week, my lawn was treated and my account automatically deducted. I called TruGreen and complained. I was told that it would be taken care of. I got my bank statement and the money has not been returned. I am out $48 for a service I did not want to be performed.

I used the company in 2010, on their first visit they broke my chimney. I called, reported it and was told that they would remove the broken one and replace it. This was never done, so I did not renew my contract for 2011. This April, they just showed up and treated my lawn. I called the company and told them I did not want their service. Approximately 6 weeks later, they showed up and treated my lawn again! When I called their corporate headquarters, they directed me back to the local dealer! They automatically billed my credit card.

This company is terrible! I had their service for several years and never had improvement with my lawn. I cancelled the service originally. But they harassed me by telephone to sign back up until I finally had to threaten to report them to the authorities. A couple of years went by and one of the managers came out and promised me they have new technicians. And he guaranteed I would see a difference in my lawn. My wife and I decided to give them one more chance and paid for 6 months of service. But after about 4 months into the service, I was not seeing any improvement. I disregarded what the manager said and we moved from the home. We figured TruGreen would just fulfill their end of the agreement and finish the 6 months of service we paid.

In January of 2011 (while we were living in another city), they came by after the 6-month period and put some chemicals on the lawn. And they proceeded to bill me $150 without consent. I called and spoke with Patrick at the corporate office and Dolly at the Pensacola, FL office. They both said the charges would be reversed and that they were completely sorry. I also spoke with the billing office at least 20 times. It's because now this has reached to harassment being that I was assured this matter was a mistake and they would take the charge off my account. Buyer, beware. This company is bad news. I got poor results on my lawn and I feel they have fraudulent business practices (being I did not even live at the residence when they sprayed the additional chemicals on my lawn). I believe this company will be in court before too long.

They will go to apply the lawn fertilizer on any customers from the previous year without any approval. She claim the company's policy is to assume the customers in the past will continue yearly services unless you call them to cancel it. This apply to any customers even you move away or sell the house. Unless you contact them to stop the new service, they will assume you will do it and need to pay

Our yard, which is on a steep sandy hill, had patches that were bare, and we had lots of weeds. In the middle of the summer 2010, we hired True Green to help our grass grow and green up. We needed to fill in the bare areas. After 9 months, not only has the grass stayed brown, we now have almost half of our yard bare! We have less grass and our yard looks horrible. We have wasted a year and lots of money.

The service offered by the local company is great. I have been with them for 22 years. Up until recently the bill was dropped at the door when the service was completed. Now I get the same paperwork but without the billing info. Bills come erratically and not always timely. I have outstanding balances because of the crediting lags and then I call and I have credits. I do not have time to create a balance sheet and keep track of each individual charge. It is difficult to decipher what services have been completed.

There is no reference number on the paperwork dropped at the door to cross reference with the invoice that comes at a later date. Now I get phone calls that are recordings regarding my account asking me to hold while they take their time to come to actually state the purpose of the call. I consider it harassment to receive a call, sometimes multiple calls about an invoice I have yet to receive. It has become a full time job to handle my account.

Their solution is to have it automatically billed to my credit card. The system does not inspire confidence. The tracking in my opinion would be equally difficult. Looking at the complaints here, I am not alone. I am in the process of interviewing a replacement company that can provide clear statements and credit payments on a timely basis. Too bad Anaheim office you guys are great. I will miss your first rate service, but I am worn out with a confusing non local billing system. If there is a solution I am willing to listen.

Irritation and time wasted for no reason. I am not looking for legal action just want everyone to know that customer satisfaction from an economic standpoint is not the number one goal of the parent company. I feel bad for your local offices. They are the ones that ultimately are penalized for an inefficient billing system.

When we signed up for their service, I was told the only way we could pay is to either prepay for the year or put a credit card number on file for them to charge each treatment. I was uncomfortable with but I went ahead anyway. The treatments seemed to work well on our lawn. We were satisfied with that, but, we were charged one time for service that we did not receive. Then a couple of months later, we were charged for two treatments, which they claimed one was regular and the other a special one, even though they did not call to notify me about it. I was very unhappy with their lack of communication, and felt like they were just scamming us by doing the automatic payment each time. Do not trust them at all now, and stopped service!

The company I used to fertilize my lawn was bought by TruGreen. I had so many problems with billing. I had paid in full and they still kept sending bills. and once sent me to collections. This spring, I received a postcard telling me that my first application would be applied soon. They never sent me a contract and I would have never signed one with them anyway. I called to tell them they had better not apply any chemicals. I received a call from their corporate office several weeks later. The couldn't understand why I wasn't using their service and kept insisting they would send a representative out to speak with me. No way!

It was very stressful having to call them whenever they sent me a bill. They kept telling me to be patient because they were in the process of transferring all of the former Guardian Lawn and Tree service customers to their database. Why would they ever think I would use them this year?

Unauthorized service on the lawn after the prepaid services. We signed up for one year of prepaid treatment for our lawn last year. Their billing and communication is terrible. We keep receiving a separate bill even though we prepaid for the services, so we didn't worry about it until we got a bill saying that we are late of one payment this year. It turns out that TruGreen decided to continue my services without notifying us. They said they did in one of the bills, which I don't remember of seeing. Now, I get stuck of paying one service charge of around 60 dollars. I complained to them, but all they were interested in is when I will pay the bill. I complained to the local BBB, but the BBB closed the case saying the business did all they could. So now, I don't trust that BBB is protecting the consumer. Also, I asked BBB to ask the company to provide the proof of communication that after the prepaid services, I would like to continue the service.

I had a contractor install Zoysia sod in my yard in July. I spent six weeks watering and nurturing the new sod until it was semi-established and looking really good. I contacted TruGreen in mid August and was advised they were grass experts and would improve the health and overall appearance of my yard. They made the first application of fertilizer at the end of August.

Three weeks after the application, the lawn started turning brown in patches. I suspected it was burning due to the fertilizer application. They added root stimulator and micro-nutrients (whatever that is). The yard did not improve. I have contacted the sales rep, local manager, regional manager and corporate. The lawn has not improved and the last idiot they sent said I might have to resod areas at my expense.

I have cancelled the contact as of early December and would not recommend them to anyone. P.S. Their accounting system is not good and we argued with them for two months about an invoice they should not have sent.

This company totally fails in communication. I would fault the corporate office on down to the local GM in my city. I asked for aeration, seeding, and lime. The company billed me separately for each item when performing one visit. This type of management is archaic and no customer should have to experience such chaotic experience. I have had problem with this company every time I do business with them and nothing has changed. They continue to trip over each other and provide duplicate phone services, ** off the very customer they are trying to serve.

I'm not sure how any corporate organization during these economic times operates to chase customers away. I see from this site that they are one of the most complained about companies. The only way to help correct this type of problem is to contact corporate officers. They are so insulated by corporate customer support that a customer is unable to go any higher to get to the higher-archy, again consistent with TruGreen listed as one of the most complained about companies. No consumer should have to beg for service from any vender. Therefore, I do not recommend this company to anyone.

We were solicited at home to sign up for TruGreen lawn service. Our lawn was evaluated on the spot and we were told we needed aeration and deep seeding to combat invasive grasses and compacted soil. We signed up. A technician showed up on Sept. 10, day number 17 of a regional drought, to aerate and deep seed our lawn. Needless to say, the aerator had no affect on the brick hard ground. No plugs of earth were created, nowhere for the seed to go. TruGreen has a satisfaction guarantee. We called to express our concerns and ended up cancelling our contract out of frustration in trying to deal with the management at the TruGreen office.

We were contacted in writing by the office of Kevin ***, general manager of the DC North branch. TruGreen wants our business again. They want to make things right. I talked to another manager and am told a technician would be sent to aerate the lawn free of charge, if we sign up for their services again. (We have already paid for the previous, ineffective aeration and several other visits by this time).

We said we would give them another chance. A technician arrives several days later but he fertilizes the lawn instead. We called and founnd out the free aeration had never been scheduled but they would put in a request. A technician shows up several days later and drops more seed on the lawn but does not aerate. We called again and are told the technician would be scheduled to aerate. A week goes by, we called to find out when we can expect to see the service and are told that the service order had been cancelled by the technician.

I then scheduled a visit with the technician. He came to my house and said the lawn looks fine, except where it's dead or has been taken over by invasive grasses and he will not aerate because aeration will not work on our soil because it is compacted. The technician said he can leave me more seed however or charge us for another application of fertilizer. Meanwhile, several of our neighbors have rented a machine and have successfully aerated their own lawns at a fraction of what we have spent on TruGreen.

TruGreen does not live up to its promise of customer satisfaction. The attitude from the managers is the epitome of rude and unprofessional. We have spent hundreds of dollars and still have not received a true aeration of our lawn. We are cancelling our service again.

Similar to other reviews, I never saw a change (positive or negative) in my lawn. However, I did receive erroneous bills. They never, even months later have charged me correctly. I have tried to resolve this with customer service reps, managers and finally through the better business bureau. After we requested service be postponed while I attempted to explain to them how much we owed (since they couldn't figure it out), they provided more services, then tried to charge us again.

While working out negotiations through the Better Business Bureau, their main concern was that we kept services so they could mark the BBB claim as resolved. They offered refunds and free services if we'd continue with them. When I was not interested in doing that, they quit working with us. I have no idea what they will ultimately charge us. They have quoted us everything from $90 to a credit of $16.

I received a call on September 25th 2010 stating that TruGreen was coming to my residence for another lawn treatment. I was already dissatisfied with their previous service treatments because after three treatments, my front and side lawn (sod grass) was beginning to have large patches of dead grass. This was a direct result of the pesticides that the company had put down to control the weeds. My lawn which I had paid $6000 for sod on the front and sides was dying. I called TruGreen prior to the last treatment and they said that the lawn needed to be irrigated/thatched. I said that I didn't want the service.

On Monday, September 27th, I called off the service. The Customer Service Representative kept trying to get me to renew. He was very persistent. He offered me a discount and wanted to send somebody out to look at the lawn again to recommend additional treatments. I said no, I don't want your service anymore.

I finally got a confirmation number on September 27th and there was heavy rain all morning and I was home at the time. According to TruGreen, they came out and did a treatment anyway and then tried to tell me that their records showed that I cancelled on September 28th. I said that was a lie and read back the cancellation number given to me on September 27th. The operator told me that they had to refer to their manager.

On October 9th, I received a phone call from TruGreen stating that I owe them $254. I had received a previous invoice number ** stating for the last treatment I cancelled, I owe them $129.27. I then explained to the individual that I cancelled the contract. I owe nothing and up to that point, September 27th, I had no balance. The person named Natalie called me back and said that I cancelled on September 28th. I said I didn't and gave the cancellation number for September 27th. The representative for TruGreen said that I owe this bill and I said that I am not paying for something that I cancelled. She replied that after 90 days, it would be referred to collections. What a nerve! I refused to pay this bill for something I cancelled.

There were large patches of dead grass on the front and sides of my lawn. Currently, I had to place five yards of new topsoil down, reseed and water lawn and now I am hoping that the grass grows back; if not then I will have to replace the sod grass in the areas damaged.

During September, I was on vacation and the company called one time but did not call again to schedule their service. I had complained that they only treated weeds in large areas, and not close to driveways and walks. This week, the rep applied fertilizer and advised I needed a treatment for cinch bugs. I telephoned and they made an appointment for Wednesday to treat for the bugs and to treat for the weeds. They did not show.

I called and they said it was rescheduled for Thursday but I had not been advised. On Thursday they did not show and I called again and was told it was rescheduled for Saturday. Again, no show today. I tried to call but got a message "call during business hours". Meanwhile, the weeds are overtaking my lawn and the cinch bugs are doing more damage daily. I pay $420 a year in advance and have not received the service that I paid for. Also, I live in a gated community and have to be home to let them in the gate, they know this and I have wasted three days waiting for them.

We are under no contract and we had cancelled for fall and winter. My husband called because they showed up and sprayed. He called again to tell them. They sent a bill and my husband paid that one. Then they came again! I called them and they said they had no notation that anyone had called. So I spoke with a supervisor, which was a waste of time, but she said they would get back to us in 24 hours. Wrong. They never got back with us. Now we just keep getting billed and harassing phone calls. We were a good customer. We always paid our bills. We used them for 2 years and we have a tiny yard. Now they lost us forever and we are talking and telling everyone what troubles we had, and the job this last spring was bad. They killed many flowers and it was spotty, ** work! My kids' pumpkins died. My flowers around the side were killed after my husband showed them not to spray there. And my grass still looks like we had nothing done!

Trugreen did nothing for me. All they did is take my money. My grass looks horrible. I will never deal with them again. I spent $600 on grass and looks so bad. They made me so upset, all they know how to do is you and tell you all these expensive treatments but they didn't help at all. They don't understand what "stop calling me" as I have told 3 representatives to stop calling me but all they do is call and call.

The one thing they did say was that I owed them money, when I know that I prepay everything they say I haven't paid. I told them to send me a recording of when I purchased this treatment but they did is send me a recording of something I know I paid for and not what asked for because they didn't have that tape. They are unbelievable.

After a full year of service, I cancelled my contract with TruGreen since they were not able to destroy the weeds in my lawn and the grass on my lawn never thrived under their service. Even after I cancelled my contract, they came and did a lime application.

When they sent me the bill, I called and refused to pay (since I did not ask for a lime service). They waive the fee. I thought it's over. However, it was not. After few weeks, I found a notice on my yard that they did an application. I received a bill for that application too. I called immediately and refused to pay (since I never asked for that service and I cancelled at least two times my contract with them).

The lady at Allison Park office (Erica) said I agreed not to pre-pay for any service. I said I told many, many times that I don't want any more service from TruGreen. She threatened me that I have to pay the bill. Otherwise, they will send the information to a collection agency to collect the payment. Anyone have any similar experience? Can anyone suggest me what to do in this type of situation? Any help will be appreciated. Thanks.

This company does not have good bookkeeping which in my opinion is the most important part of the business. I have been over charged called them up several times a week and they still did not get it right and I still did not get my charge reversed. They call you several time a week to sell you more things that you don't need.

Truegreen should be called "trueincompetant". After a year of service, they have destroyed my lawn. Their response is always that they'll come back and fix it next year. But each time they come they run their machines around for about 7 minutes and leave. The results are always bad. Do not pay them anything in advance. That's when they treat you the worst!

I have perimeter pest control and spring/summer lawn treatments through TruGreen/Leisure Lawn, five treatments of each per year. For the last couple of years they have had the practice of calling and saying, "Hey, you've had your regular treatments and we wondered when we can come out and do that sixth treatment!" I keep telling them no and finally told them to put me on their do not call list. They called again two days later! I'm almost ready to cancel the service entirely.

My wife was approached back in August of 2010 by a field representative and offered lawn care service since other neighbors in the development were also using their service. As an incentive to sign up "now", a fifty dollar off coupon (discount) was offered and an area manager was to contact me by phone to outline the services expected and to schedule the first visit. No one called. However within three weeks from initial contact, we arrive home after work and find that a little warning sign was placed in our yard stating that chemicals had been applied and caution needed to be used. The tag stated that it was for insect control.

Within the week, we received a bill (invoice) for $62 for "Fall lawn service". We called Trugreen immediately and inquired as to why they were applying insect control at the end of the season and why the $50 credit does not show up. She was told that we needed to present the coupon in order to receive the discount. We were never told this tidbit at the time of the sale. Additionally, no one ever contacted us to outline the upcoming service.

At the beginning of October, my wife was again approached by a salesman stating that our lawn need the autumn aeration and seeding but for a separate price of $195 which would need to be billed separately from the lawn care. She agreed to the service and the price but asked if the service could be performed while we were at home. A date of October 09, 2011 was agreed upon by both and we anticipated the service.

On October 8th, we received an invoice for the "fall lawn service" and stating that the service had been performed on October 6th. We called the corporate number to complain that the service was supposedly performed on a date not agreed to, and the service had not been performed as there was no "telltale" evidence that the yard had been aerated (no cylindrical holes in the yard and no evidence of seeding).

On October 11th, Trugreen called my cell phone number inquiring if I was ready to settle the invoice for the fall lawn care. I again mentioned that the service had never been performed and that I needed a manager to contact me to inspect the lack of work that they were billing for. They stated that a Mr. Donald ** would be contacting me within the next 24 to 48 hours.

Mr. ** never contacted me. I have made at least five subsequent calls to the corporate office and each time was assured that the situation would be corrected and that Mr. ** would contact me within 24 to 48 hours.

After two frustrating weeks and more calls to TruGreen, I finally was able to reach a manager. Mr. John ** was contacted at 6:35 pm, October 19, 2010 and after seeing the record of the calls made, agreed to issue a full credit for the work not performed and to issue the $50 discount to the original invoice for the initial service that "supposedly" had been performed. He mentioned that he would have Mr. ** contact me to set up a time to perform the service being billed but was told that I was satisfied with getting the credit and cancelling any service Trugreen would perform. I terminated the service altogether.

I will endeavor to acquire a beautiful lawn in the spring without the help (or no help) of TruGreen. I will never use their service again and if they approach my home with any sales pitches, they will be sent packing directly.

I purchased six-treatment package for my lawn. I was satisfied with their service until Aug when Robertson County had not had measurable rain for 8+ weeks. The company came out and applied fertilizer and weed control to my lawn that was burned-up from heat and lack of rain. I called and complained, asked that no more applications be applied until we had some rain.

The next day, I looked out and there was a TruGreen truck and a man applying fertilizer to my lawn (no grass in yard all burned-up). I told the serviceman about my conversation with an agent the day before and was basically told that this is a corporation out of Memphis and that he had not received any notification. Basically, gotcha! As I only have one application left, I will never, never purchase from TruGreen again.

My complaint is like so many I've already read. In the spring of 2010, Chemlawn called and talked to my husband about service. I ignored their calls. We had used them the previous year, 2009, after an absence for a while. In 2009, we had a spring and fall application. When my husband got off the phone, I questioned him about signing up again but he said he only agreed to one application in the spring. I called them to ask about my putting down grass seed and how would their spray affect the seed. They said it would inhibit sprouting, so I said be sure I'm home when the kid comes so I can direct his area of spray away from the new grass. He came. I was there. He sprayed appropriate areas.

One Sept. day, I returned home to find the sign in my yard indicating they had sprayed a fall application and received a bill. When I called to say this was unauthorized and I wouldn't pay the bill, they said it's like a phone or newspaper bill . The service just keeps going. If that's the case, why did they call that spring and speak with my husband if not to initiate service?

They are adamant about receiving payment and have already called to demand such. Without a written agreement, why am I obligated to pay? I am so frustrated! Has anyone found any avenue of recourse? This seems to be a common (bad) practice of this company. I plan to spread the word to my family and friends of their poor business practices .

Tru Green came out to my house and offered to beat their competitor, Scotts Lawn Service, with a better lawn and better price. Well, I tell you, this has been a complete nightmare! They started in August 2010 (it is now October 2010) and the treatments are supposed to be every two months just like Scotts Lawn Service. Scotts charges were $37 per two months; Tru Green supposedly treated my yard on the beginning of August (this is exactly two months from Scotts Lawn treatment), and I noticed immediately that my beautiful green bermuda grass turned brown and started to die!

They said that my first payment was on them; it was some special promotion they were having. Well, on August 16th 2010, they deducted $37 from my account. I was angered because they completely lied, so I stopped any future deductions from them but then they continued to try and deduct additional payments throughout August and September without treating again and no treatment was due anyways.

Well, near the end of September, they send a technician out to observe the lawn. They leave a note on the door stating that the lawn looks green and lively, but no, it did not. They ruined my lawn! I went back to Scotts who fixed my yard, thank goodness, and I pay my payments to them online. They are so sure of their service and you pay after treatment.

Believe me, once you see your lawn, you will continue service with them. Much unlike Tru Green whose customer service is rude and horrible. They had the audacity to call and yell at me over the phone while I was at work, telling me that I owed them $117? How is that? It's only October 11th 2010, not even two months yet and no treatment was due! The representative said that they tried to authorize three treatment payments in September and they declined. I was floored. No one authorized three treatments of anything.

I will never deal with such an unprofessional company again. I am much happier back with Scotts and their technicians and customer service are very professional and courteous. Tru Green ruined my lawn and they continue to call and harass me after I told them that I do not want their service.

They sprayed my lawn, it started turning brown, then came back about 5 weeks later and sprayed again over the brown dried grass. Prior to that, I had been waiting to see if it was going to come back, but when he sprayed again. I got worried then I started calling to talk to someone, no one will return my calls. My neighbors want to know what did he do to our lawn? I am very upset. They need to replace my front lawn.

Placed many service calls, none of which were addressed. Constantly receiving collection calls when my account never goes beyond 30 days. Most recently a "technician" was sent to my house to try and up-sell a service. When questioned why my lawn was in poor condition, he stated it was due to drought. I then brought his attention to his report that stated watering conditions were very good. He then blamed it on inferior quality grass seed. I told him they seeded the lawn. He told me a "manager" would call me to discuss. That never happened. I am canceling my service. They are Horrific.

I have been using Trugreen for 3 years. During which time, many phone calls of complaint were made always asking for a manager to speak with and to come visit to see the bald spots yellow spots and 75% of the lawn full of weeds. Needless to say, no one would respond. On 2 occasions only, I had a visit from a "supervisor" who claimed he himself would service me but that never happened.

My back lawn is just a land of hay, many bald spots and as I said the weeds have just taken over. I decided this was the last season. They had asked me to be patient and the grass would recover, water properly and everything would be fine, but it never gets corrected. So Trugreen is out of my life and I hope people read the complaints before doing business with them. I just wasted money and plenty of aggravation.

Although I had service with TruGreen in the past, I had decided to give them another chance. After a year of service, I had been satisfied. Once the year was up, TruGreen sent notice that they were improving their product; however, it would increase in price. The result was that whatever was used, burned out my grass and I had more weeds than ever. I repeatedly called for an inspector, supervisor or manager to come out and inspect the lawn. I called again and again without any satisfaction. Jennifer would tell me okay and nothing.

Finally, I called and said, "Do not make any more applications to my lawn until a manager comes to inspect my lawn." Once again, Jennifer made note of that. Three days later, while I was out of town, Cody had made application to my lawn. I called to complain that the application was made after I requested it not to be until I had met with a manager. Jennifer's response was, "Oh, yes. It is written here, but you won't be charged for the application." I told her that I am very concerned about the damage that the chemicals have caused my lawn and I wanted a manager to come out and inspect it.

This is six to seven weeks of complaints without response! She said that she would pass it on. Another week or two later, I just called and cancelled the service with TruGreen. The next day, a man named Charles called, after I repeatedly told him "no, it was too late and that they had more than enough time to fix the problem." He pleaded with me asking to use these last three months, October to December, to fix the problem. He had worn me down and I agreed that if they could fix it, I would give them a chance.

A few moments later, a woman called me renewing my agreement with TruGreen. I explained to her that what I agreed to was that TruGreen could fix the problem and I would consider it after that. She said that Charles said that I was renewing my service beginning in January 2011. I told her, "Never mind. I do not want TruGreen and tell Charles not to call me today." Since September 28, 2010, I have received phone calls from 727-538-1620--over 20 phone calls--without leaving a message.

Sometimes, I get as many as four calls a day from this number and no messages were left. If TruGreen was so interested in keeping me as a satisfied customer, I suggest that they should have taken care of the problem at the onset of my initial complaint and sent an inspector. I want nothing more than for TruGreen to stop calling me. Cease and discontinue contact in any way with me.

For 6 years I had to deal with numerous amounts of Trugreen Chemlawn employee's in my personal custody and visitation cases because the mother (Marianne **) of my children works for Trugreen Chemlawn and she has used all her co employee's against me. Nothing other than to harass me, slander me and embarrass me. She has never used no one outside of this company what so ever. Their names are Steve **, Lisa **, Renee **, Jennifer **, Wade **, Mary **, Brenda **, Carl **, Timothy ** Mary **, Ernest ** (EJ **), and a Tony **.

I had Filed a formal complaint back on 3-10-2008, which was ignored completely. That I just had another Court Hearing on 10-1-2010 in which 7 Trugreen Chemlawn and former employee's show up to. This has been going on for 6 long years. I contacted the Branch Manger Steve ** the day before my trial and told him that I planned on Filing a 1 million dollar law suit against his company for allowing this abusive behavior to take place at his branch and Mr. ** told me to go for it.I was outraged with his response to say, go for it and that he would continue to let all these employees to show up the very next day at my custody and visitation hearing. The case is ** vs. Murray and not Trugreen Chemlawn vs. **. Trugreen Chemlawn has no business being in my personal custody and visitation cases that has been going for 6 years of abuse brought on by Trugreen chemlawn.

Now I ask, please give me one good reason why I and my family should not file a 1 million dollar law suit against Trugreen Chemlawn for standing in the way of me of trying to have a normal relationship with my two children and for allowing Mr. Steve ** (Branch Manger) allowing this kind of abusive behavior to go on for 6 years.

If you can do that Trugreen Chemlawn is better then God himself since I understand that Trugreen Chemlawn is a Christian oriented family which I do not see. I expect for a reply to this serious matter but I am sure I will not get one because I have read the several hundreds of other people's complaints against Trugreen Chemlawn. That I have never seen such a thing to take place by a muti-million dollar company to involve themselves in a personal Custody and Visitation Case

My wife switched over to Tru-Green from another lawn service company because she was able to negotiate with the Tru-Green route driver in the area a lesser price. Tru-Green bills every two months. Half the year went by and the bills were okay. One bill came in for $50.00 but it was explained to me it was a special treatment for Chinch bugs, so I accepted the explanation. Now the regular lawn service is being billed at $50, and Tru-Green is pretending they never agreed to a different price. But they cannot explain away the previous bills for the lesser, negotiated amount. I have the documents to prove this.

I received a visit from sales promising my grass would be beautiful, luscious and green after 7 treatments. By treatment 2, weeds were sprouting up everywhere --faster than the grass grew! I canceled twice, but they said I had not and kept billing and calling. I finally gave in and paid a final $122 just to get rid of them. I will never, ever deal with TruGreen again. They are unethical in that they kept "treating" after I had canceled and they said they had no record of my canceling. They refused to admit my grass had failed to improve and they will drain you dry until you pay them every dime, even after you canceled. Trust me, don't even let them in to do your lawn.

I use them for weed control. I have been a client for several years. They are unable to kill the weeds in my yard due to incomplete and inept service and attention to detail. I know this because prior to this, I knew the technician who serviced my yard and together, we were able to get the weeds under control. When that technician left, then the problems began. I have used small flags to indicate the problem areas, but that did not help. I have spray-painted standing weed patched bright orange so the tech could not miss them but that didn't help either. Today is the 9th day in a row that I have called and asked for a manager to come out and take a look at the mess their company has made of my yard. For 8 days, I have been told that "a manager will call me". What a crock. These folks run a very shoddy business.

I received an invoice for aeration totaling $117.60 and the service date shown is 7/3/2010. I called the Pensacola office and they said they would send someone out to talk with me. A gentleman came out and I explained I did not request this service. He said because this service had been performed in the past, they automatically perform this service without consent. He then apologized and said he would reverse the charge. Because of the very poor service this year, I talked with the Pensacola office and canceled my service. I paid for the services that had been performed with my permission. A month later, I received another invoice for the aeration. I called the Pensacola office and the person I spoke with said they changed their mind and they're not reversing the charge of $117.60 and that is why I am posting the complaint.

It has been a week and a half and no return phone call. Calvin came out and sprayed to kill weeds. He then dropped off 250 lbs of grass seed, rented bobcat and scraped yard waiting on top soil. He has not returned any phone calls made to him this week. He stated he had to meet with his boss. I just want my grass repaired and fixed to its best as when we hired them. This is not the first time we have had a problem and someone else came out. All I get is we can fix it but nothing is happening.

I would like him or someone to call and resolve this matter. We have used you for 3 years and our grass continues to get worse. Why do we keep continuing to pay for something I'm not receiving? Someone please call on this matter as soon as possible.

A representative called at the house and quoted a special season price of $90 for as very small area. I agreed and she said that I would be billed $140, but not to make the first payment, that TruGreen would apply a referral fee of $50. After the initial visit, I was billed $78. I explained that I paid $30 and would pay the next $30 on the second visit and the final $30 on the last visit. They said they would not come back until I paid the $78 in full. They call constantly. For a professional company, they sure are scammers.

I want to thank all of you for posting your results with TruGreen. We just moved into our new house and of course the lawn is brown with weeds. I was happy to see a TruGreen flier on our door today and was going to call for the Fall Restoration Package for $40.00 which includes overseeding! But after reading 44 complaints I feel as though I just escaped a train wreck. Thank you for taking the time to write you story/experiences. You have just saved me from unwanted stress and money!

We have had our lawn by these people for about 3 or 4 years. They come 5 times during the summer for treatment of bugs and make the lawn greener. This year we had a few brown patches all over. We have asked several times what the problem was, they say it's the hot weather. The last treatment we had another guy named Bret with Corwell look at the lawn, he said we had sod worms and it needs to be treated. I thought what they have done in the past should have taken care of this. We have called 4 times and nobody gets back with us on this problem. I think they should fix the problem at no cost to us! We will not have them back next season, we will find someone else.

TruGreen first sprayed the neighbor's scrubs and charged us for this. Although TruGreen admits they made the mistake, they still would not remove these charges. My backyard looks worse than ever. It was in good condition prior to hiring TruGreen. I have moles and grub worms in my side yard and went to Lowe's to buy products to fix this. So why am I paying $43.05 to TruGreen? Also, I am going to have to weed my backyard by hand and resod some areas. I feel TruGreen scammed me. My yard looks worse than ever.

In June 2009, Tim from TruGreen came out and gave us a quote for 1 year's worth of service. This estimate included 1 lime treatment and 7 fertilization. We agreed to pre-pay for the 1 lime and 7 fertilization. In Feb 2010, we received a bill for a lime treatment. I called to ask why I was receiving a bill since I had pre-paid for 1 year. They explained they had put lime on my yard in June and again in Feb. Why? You should only put lime on your yard once per year. They agreed and said they would remove the charge.

I kept receiving bills for the lime treatment. I kept calling back and was continually told that the charge would be removed. I started getting bills from collection agencies for this lime application. Finally, after about 6 bills and 6 calls, the charge was removed. Then, I started receiving a bill for a fertilization. You have to be kidding me! This was in April of 2010. So, again, I called and called and called. I was told that the charge would be removed. This week, I received 2 letters from 2 different collection agencies on the charge for this fertilization. Today, I spoke to 2 different people at TruGreen. It turns out that they put fertilizer on my yard 8 times in 10 months time! That includes the winter! Crazy! And, they want me to pay them for the 8th application.

Have you ever heard of any lawn company applying fertilizer 8 times in 10 months? That is every 6 weeks all winter long. Seriously? So, I am now waiting for a manager to call me back. However, Emanuel, the second employee I spoke with today, can't tell me his manager's name or give me any time frame in which the manager will be calling me back. I am serious. Can you imagine? I asked him 2 or 3 times, "You don't know your manager's name? " Wonderful customer service--insane.

I was billed $50 for a application that I did not request. On contacting them, I was told my "one year" contact was really for only 10 applications. Therefore I had assumed that my "one year contract" had expired. No so they said. I was billed $50 for another application during the 11th month that I did not request. You must give them written notice of cancellation or they keep coming and billing. Do not use TrueGreen.

My lawn was newly seeded and sewn during the spring 2010. TruGreen applied their first application and killed my lawn because it was well rooted and should not have been treated. 1/3 of my yard is dead. I have contacted TruGreen numerous times to which the majority of my calls were not returned. When I finally got to talk with someone, they made a lot of empty promises. I'm purely disgusted with TruGreen. Stay away from them!

I've been in contact with Mr. K. ** who has displayed TruGreen's lack of integrity is more expansive than the Customer Care Department. After placing a call to your corporate office, Mr. K. ** called later than the corporate offices' self-imposed twenty-four hour deadline proving beyond a shadow of a doubt TruGreen's failure to meet their promissory obligations.

I have received a statement from your firm indicating not only a balance due, but to add insult to injury a 30-day Past Due Notice. Sir, I do not pay my bills late. Nichola, an office manager, confirmed a zero balance for my account. If I have a confirmed zero balance, then why sir, is your firm making an attempt to collect money from me, not to mention marring my good name with a Past Due notifications? I find this tactic highly questionable and borderline deceptive. This, with supporting documentation is being mailed to J. P. **, CEO of the ServiceMaster Company (parent company of TruGreen); B. **, TruGreen vice president and S. **, TruGreen president. We will see the response offered. Further actions will include formal complaints with our local Home Owners Associations, The Better Business Bureau, The Chamber of Commerce, Clayton, Dubilier & Rice, The State of Texas Attorney General Greg Abbott and The Federal Trade Commission.

Not to mention expressing not only to the San Antonio area but with the aid of Facebook and Twitter those outside our immediate areas regarding our experiences with TruGreen at the behest of the ServiceMaster Company, urging audiences to cease and desist all business dealings with TruGreen and any subsidiary of The ServiceMaster Company.

I asked for a one-time lawn service in February 2010 for aeration and weed/feed. They didn't show up when supposed to and I had to call a few times. Every time I spoke to them, they wanted me to sign up for maintenance service. I repeatedly said no as I could not afford or need it. They lost the payment and took a lot of calls to get it straightened out.

Last month, TruGreen shows up unannounced and does lawn maintenance which they claim I asked for. Now we will see how long it will take to cancel the bill as I will not pay it. I have a $41 bill that they said they will credit. We shall see. It was very clear to them that they were only needed one time. "Lenny" signed us up for maintenance, claiming we requested it.

This is my second year I got lawn service from TruGreen. Today my lawn is full of weeds and a kind of grass that spreads, leaps, and bounds here and there. My lawn was very nice before I took their service, but I do not know how I am going to fix the weeds now. I assume they spread them. Even last year, it was not as worse as it looks today. They promised me that they would fix it. I paid in full for the whole year service and they made it very, very bad. Just now they called me again and my response was a big no! My response would be no even they offer free service. Trust me! An honest recommendation: You keep them away from your lawn.

Trugreen supposedly treated my yard for grubs. Well my yard is no more. When I called Trugreen, I was passed from person to person or was told no person was available to take my call. Called corporate and left my name, telephone number and message and have not received any response. The backyard is ruined and is starting in the front. Will need treated, reseeded and fertilized.

I had a lawn, tree, and shrub contract with Guardian Lawn Service. I have copies of my bills and payments to Guardian indicating that I have the services noted. Guardian sold out to TruGreen in June of 2010. At the end of June, beginning of July, TruGreen assumed Guardian's responsibilities to my lawn, trees, and shrubs. The payment for services had been made to Guardian.

I called TruGreen in early July because one of my plum trees and several shrubs looked like they were dying. I was told that TruGreen had not yet entered the newly acquired customers into their database and that I would have to wait for service. When I insisted, the agent told me she would send someone to my property. A week later, I received a written response that someone checked the tree and that there was noticeable girdling. TruGreen never addressed the dying bushes nor gave me any remedy for the tree. I e-mailed TruGreen several times and complained about my lawn, which also started to look as though it was diseased but no one addressed the lawn.

I only received a written note, again, about my original complaint regarding the plum tree stating that the tree was falling over. When I inspected the tree, it did not look as if it was falling over. No solutions were provided by TruGreen. When I called TruGreen's main office in Tennessee, I was told that TruGreen was not maintaining my lawn and I only had tree and shrub service. I sent e-mails to TruGreen with photos complaining about their service and they just ignored me.

I have used TruGreen to treat my lawn for 6 years. I had laid new sod and wanted to maintain the great looking grass. I have had to call numerous times over the years and this year was the worst. The lawn is full of weeds, dead in places and they only wanted to give me half off my next treatment. I had initially called to speak with a manager and 3 days later no one called. Then they called constantly wanting me to use the half off service and continue. The techs don't spray enough products from what I could tell watching them and maybe used the wrong things since now my grass looks bad. I want people to shop for lawn care elsewhere. They aren't good enough for what they charge.

They charged me and I didn't pay the bill because they told me they could prove they got authorization. It's impossible to do. At the time of services, I was out of state with the US Air Force. My cell had limited capabilities. True Green never proved their authorization. After 3 years of service, their work was being questioned by me. They finally came out to do another evaluation on the lawn. At that time, I was informed that they needed to change the application. Basically, they were treating my lawn with the wrong application.

They wanted to immediately change the process. Last July, I allowed a one time application of Grub treatment and paid for it. Out of the blue, they show up this year and treat for grubs again. They verified that my service was canceled back in March of this year. After discovering that had been misdiagnosing my lawn, I still get calls from them to schedule an application. It's totally out of control! I have asked repeatedly for the management to call me. To date, I have received not one phone call from them.

Trugreen Service has ruined my lawn. I signed up in August 2009 and was very happy initially and saw some consistent improvement in my lawn until the June 2010 service. A week after that service, I had a very distressed looking lawn and called for a follow-up. I was told it was due to "fungus", but I do not believe that was the case. I then noticed several dead spots which continued to grow and spread. In spite of having patience and calling for additional service, there was no improvement. I now had a 10-foot diameter dead spot in the back and numerous problems elsewhere.

On August 3, I called for a Managers Service Call. No response. Approximately 10 days later, I called again and was told that "Paul" would be contacting me. No response. On the 18th of August (Wednesday), I called again and then received a call back from "Paul". He was very dismissive and told me he had never received a message regarding my case and that he "was out of the office a lot". He said he would come and take a look at my lawn on Friday, August 18, and would call me after he had been here. Again, no response from TruGreen.

On Tuesday, August 24th, after receiving no communication, I called TruGreen to cancel my service and was disconnected after voicing my complaints. I called back to verify that my service had been canceled and it was. The representative encouraged me to call the corporate 800 number to voice my complaints. I did and spoke with Ed and gave him the rundown on what had transpired. He told me that he would contact the local office and that a manager would visit my lawn and contact me within 2 days. I expressed skepticism that they would provide service to someone who was no longer a customer, but he assured me that my (former) account was important to TruGreen. That was weeks ago and it is now a joke--when I come home I ask, "Honey, was the TruGreen manager here today? "

It makes no sense to spend money and time on a "service" that is nonexistent. Now, I have a lawn that has a lot of problems will cost a good deal to correct and I've wasted a year of time dealing with TruGreen. Huge dead spots in my lawn, lots of weeds. I need to replace around $150 worth of sod and get rid of the weeds in parts of the lawn that have recovered from TruGreen's "care".

A worthless company don't give them your business or they'll give you the business. I handed them a years worth of payments and I have a lawn that looks worse than it did before I initiated service with TruGreen.

I received a flyer from Trugreen, with the specific name, Myron, as the contact. I called and spoke with Myron several times, and finally, he provided me a quote that supposedly included cleaning, prepping and install of grass for the whole yard. According to Myron, it would require 5 pallets of grass to complete the work, as we had some grass that was "salvageable." Total cost for this was $1,825.

Upon arrival and "completion" of the work, the 5 pallets were not even enough for the front yard alone, much less the backyard. Needless to say, I have tried Myron's number unsuccessfully and there is no vm any longer. The phone now rings off. Must say that I am very disappointed at the very shoddy service that Trugreen provides and I would never recommend them or any of their products/services to anyone that I know or care about. I work in the private sector, however, we also service the public, and I daresay, that no one at my Institution would be left with a job if we ever provided such dishonest and shoddy service to our clients.

I tried something different this year. Instead of taking care of my lawn myself, I hired TruGreen. I'm sorry to say my lawn is in terrible shape. Hands down it's the worst in the neighborhood. I know it's been a long hot summer but I believe they killed my lawn. My proof is I only had them treat my front lawn. The sides and back are fine. Only the treated area is dead. I won't make the same mistake next year! It looks like I'm going to have to hire a lawn service to till and re-seed my entire lawn.

I started using TruGreen service back in May for weed control service. The weeds were under control after about two months and then my yard was taken over by what they claimed to be a fungus. Depending on the person I spoke with I received a different story as to what type of fungus it was and how to control it. It is now September 2, 2010 and the grass that I had including new sod is now dead and brown. I have cancelled all of my services with them and will not advise anyone to utilize their services as it killed my grass. They only offered me 3 trays of grass plugs to compensate for the loss which isn't enough to cover a corner of my yard.

We started with Lawn Service from Trugreen in 2007. We have a very large yard in the country with fields all around, so there were quite a few weeds. It took two years, but in 2009, we were very happy with our lush, green yard. Not so this year! It started out okay in the spring but as the dry summer wore on, our grass turned brown along with everyone else's. The only problem is it never recovered.

There are very large patches of dead (not just dormant) grass. It looks very much like fertilizer burn. Last application was 07/21. A service manager came out to inspect and told us pretty much what I expected. "Neighbors yards are green because they have weeds. You don't." But we don't have green grass, either! Gave no explanation as to why our grass is dead. Just offered to do some "seeding work" in the fall at no charge. But we are left to water if it doesn't rain and hope it grows and comes up in the spring. I'd just like them to admit they did something wrong to cause the problem and give us our money back. Service has been canceled and I will never use Trugreen again! Large areas of dead grass in our yard. Will most likely have to spend hours replanting and watering in the spring of 2011 as well as paying for seed, topsoil, etc.

I paid for organic treatment to get rid of weeds and improve grass quality and growth. Treatment killed our entire yard except for weeds. I have called several times and waited over a week for a response from Trugreen. We bought this house 9 months ago and it had the best yard in our neighborhood, now it looks like we poured acid over the grass.

I started using TruGreen in January of 2010. They started spraying for the normal weeds--dandelions, crabgrass, nutgrass and other assorted weeds. For some reason, my lawn is divided into 1/2 as Bermuda and the other 1/2 as St. Augustine. TruGreen applied the same spray to both sections. Weeds grew until I had a field of weeds and my St. Augustine started to die, becoming brown spots all over. TruGreen came back multiple times to spray for the weeds. It took them until August of 2010 to eliminate most, but not all weeds.

In July, the field manager came out to look at my lawn. He set up a schedule whereby TruGreen would kill off all of the St. Augustine and then sod with Bermuda. This schedule included discounts on all applications until my yard is repaired. I continue to get billed the full amount and have to call customer service multiple times to get this resolved. I was informed by the field manager that TruGreen would come out to lay sod during the week of Aug 23-27. An exact day was not provided at that time. No one came out. No one called to tell me that plans were changed. This is the most unprofessional business I have ever dealt with.

First of all, when they came out to analyze what my lawn needed, they told me it was a Bermuda lawn. Much to my surprise, because it actually is Tall Fescue. I have never had as many weeds. In fact, it's all weeds now. I called and complained. They came out to treat, and told me the reason for it was, because it had been treated as Bermuda. They treated the weeds, and called for a refund the next day, and told me that in fact, it was treated for Fescue, and that I only had 2 treatments, which is true, but that is because that's how many times they came out. Since it's almost time to plant new seeds, hopefully I will be able to get rid of all the weeds. Thanks to Tru Green. I have cancelled their service, and will probably do better on my own, as in the past.

To start off, not all lawns are to be treated the same! I conveyed to the initial salesperson that I had been working on getting grass in my lawn for 2 years. I finally had a good amount of grass growing in my front yard and around my patio in the back. I put down tons of grass seed and top soil in order for it to grow. When I spoke to the salesperson, I explained all of this, in other words, this was not well established grass but new grass, grass that should not be over fertilized. Assuming he knew what he was talking about, I thought I would give it a shot to maybe really bring my yard around. I was wrong.

The first application was on 3/3-9 followed by 5/1, 6/14 6/28 and 7/31 (last one, I had cancelled the service on 7/30). I had complained early on that the weeds were multiplying vs dying, hence another application. And though there was a crabgrass application put down, it thrived along with every weed. It slowly killed off any grass I had growing and left plenty of room for the weeds to take over, which I might add, was the exact opposite of what they told me was supposed to happen. Currently, I have literally no real grass growing but all weeds even after 5 applications. All the work and effort I had put in to achieve a green lawn is gone. In the spring, I will have to start over which means hundreds of dollars I spent to get the grass to grow, including Trugreens fees, is up in smoke. I truly believe I would have done better on my own. At least, I had grass amongst the weeds. All gone now(!) burnt up from the fertilizer!

Also, after I complained, they sent a tech whom I spoke with. I showed him one of the weeds growing all over the place, and he had no idea what it was. I looked it up and it was a very common weed called nutgrass. I would think the techs would know that. That is another indication that the techs are not really knowledgeable, but do what they are told to do, lay another application. Another complaint is that, by accident, I overpaid by $40. On my second call to the office in trying to stop the service, I relayed it to the person I spoke with and she said that she could see that. So to me, they knew my account was overpaid by 40 but continued to be billed for services. I made the overpayment on May 1st. My concern was that they never intended to give that back!

Then when I called on 8/11 and complained that someone had come out on 7/31 and laid an application after I called and cancelled on 7/30, they said that I cancelled with the sales dept and that had nothing to do with them. I demanded to talk to a manager and they gave me the office supervisor. He in turn asked that I pay for at least half since I would benefit from the application. I thought these people are nuts! They already had an additional $40 from me and then ask for me to pay another $20 for an application I had canceled. I did receive a check for the additional overpayment about a week and a half later. My concern is that if I had not noticed that, I am not sure they would have paid it back?

The bottom line is, never hire a lawn service if they do not listen to what you initially tell them. Again, all lawns are not the same and should not be treated as such. Real experts would know how to handle that. Obviously, Trugreen are not real experts and I would never recommend them. They, like many, many others are just interested in making a buck vs what their service is truly about. My advice, if you are working with a new lawn and new grass, do not ever hire a company such as Trugreen to treat your lawn. Their answer to everything is another application vs getting down to what the real problem is. My lawn should have never been treated with that much fertilizer.

One last comment: my daughter came home from college and looked out into the yard and said "what happened to the grass?" She knew nothing of my complaints about Trugreen. I think that pretty much says it all! I spent hours/days for two years on getting grass to grow around the perimeter of my house and now it is all weeds. I spent a ton of money on seed and top soil which, I might add, that I hauled bag by bag and put around my yard. Again, the grass is gone, weeds are thriving, thanks to Trugreen and their expertise.

I have to say that TruGreen did, in fact, do a great job on our lawn last year! It was horrible beforehand due to the fact that our city tore up the street and the replanting of soil and sod was poor quality (that's being nice about it).

This year, though, has been another story. Weeds kept reappearing. Crabgrass was abundant. I called TruGreen a few times after their field rep sprayed to complain. They did come out again and respray, but the technician (or whatever his position is called) told me that they weren't totally responsible for the crabgrass and weeds since there was an abundance of it from our surrounding neighbors, and that the seeds just blow over and there's nothing that I nor they can do to stop it.

Oay, so if that's the case, why do I need TruGreen at all? Well, because I do take pride in my yard and property, unlike some others om our street. But if their tech is going to tell me that their service can't stop what's happening, then I guess it's someone getting a makeover before going to the gym. What's the point if the treatment is going to be a waste of time?

I probably wouldn't have even bothered writing this today except for the fact that I've been reading complaints online, which made my decision to cancel easier. But among those complaints were so many people saying that they stopped the service, yet continued to get billed and also many customers saying that they wondered if TruGreen ever treated their lawn at all. This caught my attention yesterday because even former employees stated that they said that they cheated customers due to needing to meet productivity levels that were almost unattainable in a 10-hour day.

Anyhow, after canceling yesterday, TruGreen showed up today. I didn't catch the guy in time to tell him not to spray, that we had canceled yesterday, so supposedly our lawn was "treated". I only knew of this because I opened the front door to check our mailbox, but noticed the TruGreen statement attached to the screen door.

Funny, though, it stated that he was there at 1:35pm, yet I looked at the clock and it was 1:30pm. Okay, so maybe his watch is running fast, but then he must've been running fast himself because there was no way he could've even sprayed for ten minutes since I had just gotten home. However, usually after they treat our lawn, there is a distinct chemical odor in the air. I couldn't smell it. I went into our backyard and couldn't smell a thing either. I even got on my knees in order to sniff the grass. Usually there is a glistened look on the grass blades as well from the chemicals, but I didn't see this.

So I think it's safe to come to the conclusion that he didn't bother spraying. I can't prove it since I didn't see him not spray, but the evidence certainly wasn't on our lawn or in the air. Did he actually stop just to write a bill and place that warning stick into our grass? I don't know.

I immediately called their office, telling Emily (their customer service rep) about the time discrepancy on their bill/statement and, more importantly, the fact that we canceled their service yesterday. She told me that I could disregard the bill (of course, I'm going to disregard it. But they better not send me a statement either), but she didn't seem the least bit concerned nor offered to direct me to a manager when I told her about my doubts that their tech even sprayed. I mean, come on, there was no residue at all! However, she really didn't care, as I could tell by the tone of her voice.

I've spent more time in my yard this summer than I wanted to due to the abundance of weeds and crabgrass, figuring that the hiring of TruGreen would alleviate some time and labor. If someone looked at my yard today, it's because of what I did, not TruGreen, because I am willing to bet that I've spent 5-6 hours over the last month hand-pulling weeds and crabgrass. So if they ever came by (not that they would since they really don't care) and said, "Your lawn looks good to me," it would only be because I was on my hands and knees tending to it myself.

So, for anyone coming across complaint sections in forums regarding TruGreen where some former techs have claimed to be "ghosting" (claiming to treat a lawn when they actually didn't) services, I can now say, sadly, firsthand that this actually does occur.

I hope that they don't screw with the billing part. I won't get into that until it happens, but they definitely didn't treat my lawn as they've been saying, which might be why I've pulled so many weeds and crabgrass by hand over the past month.

If my lawn was a glowing green jewel of a lawn, I might forgive the multiple billing issues. Alas, it has deteriorated while under TruGreen's care. First, TruGreen charged my credit card a $45.00 monthly fee five times in one month. Instead of $45.00, my card was charged $225.00.

Then I opted to pay a year in advance, yet I continued to receive bills. Every time I received a bill, I'd call and explain that I'd paid a year in advance. The TruGreen customer service rep would apologize. Finally, today I asked for a supervisor. I spoke to Jody. She explained that their computer system often double charges accounts and every day she goes through the charges and organizes the refunds. So why did I get hit five times? "I was on vacation," Jody explained. "I called everybody when I got back." Oh. That makes it all OK. (Not!)

Why wasn't someone else looking for double charges while supervisor Jody enjoyed her time away? And why am I still getting bills and phone calls about being late with a payment when I've paid in advance? "We accidentally refunded your advance payment," Jody explained. Yup, that whole year's worth of lawn care that I thought was paid in full when I paid my June credit card balance isgone. I have to budget for it all over again. Yes, as Jody not so helpfully pointed out repeatedly on the phone today, TruGreen did give me my money back. But in June my husband and I were preparing to travel in Asia. And with a slew of additional expenses associated with that, the refund went unnoticed.

Apparently, TruGreen doesn't care that their bad billing practices could put someone over the limit, incurring fees and tying up funds that might be needed for other things. I may have been refunded my money, but it feels like I have to spend it twice. And no one can give me back the time I have spent on the phone with TruGreen, sifting through old credit card statements trying to sort this mess out. Stay away from TruGreen unless you like spending your days off on hold while customer service reps prepare to apologize with barely concealed irritation. My lawn has weeds and spots of dead grass. I lost time and I have to budget for lawn care all over again.

Hired TruGreen to save our yard from neighbors on both sides with weeds and wild grasses. Our yard was plush and green, double mowed twice a week. Beautiful. We thought we were taking a preventative measure, but what we got was fertilizer burn in huge 3 foot stripes all across our front yard as well as the backyard. We have called multiple times with little luck getting a return phone call. No reimbursement for such bad services. A month later, our yard was treated again and looks the same with bald, dead spots. Now they say the yard has a fungus! A new tech treated this week and had no clue of previous damage done. We have continuously watered our yard days on endwith a water bill to prove it. We will have to either sod or seed the dead spots in front and back yards.

Customer service is unprofessional and incompetent while the billing practices are underhanded. Specifically, the last name was spelled incorrectly when I opened my account and it took 6 phone calls to get it changed. I was assured the name was changed the whole time. Multiple representatives would interrupt and/or talk over me (Nick in the National Center is the latest). As for the billing issues, sending statements every 2 weeks led me to make duplicate payments in July. It took contact with a supervisor to sort it out. Now I receive a bill while I still have a credit on my account and find out (after speaking to Nick) that my credit is on my "bug" account, not my "lawn" account. I receive a bill from TruGreen not multiple vendors and expect to pay one vendor. If TruGreen can't hire personnel that can change a name on an account or how to group services for a single customer into one bill (and never tell the customer), how can I trust that TruGreen has any idea how to perform the lawn services correctly? Please feel free to contact me.

I responded to a door hanger, Doug ** came to my home and explained the program. He stated it was a $400 a year cost, the first 2 treatments were $25 each, other treatments every 4 to 6 weeks. My first credit card debit was for $75, I questioned the bill through customer service and was told it was for $25 crab grass treatment and $50 regular treatment. After explaining what I was promised, I was given a $25 credit. Eight days later. my yard was treated again for crab grass at another debit of $25.

I again called customer service and was told that is normal procedure. My yard is very small, at the initial visit I explained I need to know in advance to keep my dogs inside so the backyard can be serviced. No notice was given, customer service had no knowledge of my dog situation. The backyard was not treated on this second crab grass treatment. During that call, I canceled the service. Within 8 days they charged my credit card $108. I called after the cancellation and asked if they had a note regarding the $25 credit, they did not. I will pay the $108 and be done with them. I will teach myself to treat my lawn and not be taken to the cleaners by this company.

Now today I got a letter "pretending" a request from a collection agency. They thought by threatening an old man, they would both extort some money from me. They don't know who they are dealing with. I will spend money to expose these "TruCrook' but will not pay a penny! This is mental harassment sending bills and threatening letters.

In the fall of 2009, we started using the services of Trugreen with much excitement. Right before the winter frost they aerated our lawn poorly, we called them, they came back and did it again, no problems. When spring came around, we noticed how lush and green the grass was growing and we got excited about the coming 2010 summer of finally having a healthy lawn. After the first spray for weeds, we noticed a decrease in the green and fullness of the lawn. My husband then asked for them to call before coming out so that we could talk about ways to keep the lawn green and full. They never called before coming out and all of their comments made it our fault the grass wasn't growing green and full.

After the fifth treatment, the technician suggested on his carbon slip he left in the door that we water the grass more. Minnesota has had an unseasonably wet summer, so the suggestion was ludicrous, but we did it anyway. The next slip on the next visit suggested fall aeration, again! That was it. We cancelled our service. We are extremely frustrated and disappointed that we spent $36 a visit to have brown grass and our neighbors who don't take care of their lawn, have lush green grass. It brings me to tears every time I drive up to my house. Our grass looked better last year when we did everything ourselves. Now we have to put extra work into getting it green before the winter, in hopes that it takes so that we can put our house up for sale in the spring. It just frustrates me to no end. Trugreen should pay us for the damage they did to our lawn. Or at least give us our money back!

Our grass is dying. It's brown and the only green are the weeds.

I went to one of True Green's local branches here in Birmingham, AL to keep my lawn green since my husband had passed. They only caused me a problem. My entire lawn started turning brown spots at a time.When I would call them, they would take their own time and make it even worst.

To begin with, we have been a customer of Trugreen since 1978 when we lived in Concord, California. We used them when we were in Antioch, Ca too. When we moved to Sparks Nevada we signed up with their Reno branch right away. We have had good service up until recently. In April of 2010 we canceled our lawn care because our gardener said he would do it. We still have our tree and shrub care. The lawn did not look as good so the first week of August I called Sac. CA to reorder our lawn service. Nothing was done.

I called Iris in Reno to find out what happened. First I was told by a very rude Christina that we had a $41 balance and that they would do nothing until it was paid. This amount was for a lawn service that was charged in April of 2010 and never performed. The account was supposed to be credited and was never done. I called Sac. today 8-20-2010 and was told Iris was going to call me at work. She never did. As far as we are concerned we will drop all services with you and we have found another company to care for our yard and will never refer this company again. You will most likely not do anything about this complaint. With the economy in the shape it is in I would think you would want to keep customers happy.

I have a lawn with lots of weeds and bare spots. I complained to them 3-4 times over the last 6 months. The service technician would come out and tell me its all my fault. My lawn is the worst one in all the properties here.

Spring of 2009 I contacted TruGreen about servicing my new sod. A few months after a service call, sod was all brown, spotty and burnt. I had regional come and look at lawn and it was determined that they in fact had done something to the lawn. There were no bugs or any other reason found to cause such a change in a new sod lawn. After agreeing to give them some time to fix the lawn, it still isn't fixed. I have waited a year now but to no avail, it looks worse than it did before. I had sod laid down. I just got off the phone with TruGreen and have canceled service. I am sick to look at this lawn and embarrassed. They should have new sod put down at no charge to me!

They aerated my yard without my permission/authorization, just because I let them convince me to aerated it last fall, one time only! I had been a customer of their regular program but I cancelled service when they didn't even care to call/email in advance to let me know when they were going to aerate. They say they know what is best for my lawn and treat it accordingly. I say they treat according to what they think is best for their financial bottom line. I'm not paying for the aeration. That was an invasion of private property as far as I'm concerned.

In April of 2008 we moved into our new home that we had built. We had black dirt brought in for our new lawn. Due to us not being able to get sod and seed until the Fall, the rough dirt started to grow weeds like wild fire. I did not want to mow weeds on rough dirt so I called Trugree in Champaign, IL. They came to my home and told me that they could get rid of all the weed by spraying round up and it would be fine to plant in the fall. After about a month the weeds did not die so I called back and they sent someone else out to re-spray. This person told me that the previous sprayer had been fired and may not have done a good job. This time the spray worked and it killed everything. For the rest of the summer we had just black dirt as our yard.

In the Spring of the next year the builder came and laid sod in the front and seeded the back. This was professionally done. We took care of it as directed. The seed germinated and began to grow and the sod seemed to take as well. Witin a week of the seed germination the grass began to die. The entire back yard died and became black dirt again. I also noticed that the front sod was beginning to die in certain areas. My wife and I purchased several bags of seed and planed several more times. Each time it germinated then died. We have spent thousands of dollars renting tillers, slip seeders, having airration done, fertilizing, and seeding to try to get a yard to grow. We could never get the back to grow and the front kept dying off.

I called Trugreen and explained to them that ever since they sprayed my yard nothing would grow. We even lost several plants when we landscaped. The manager, Jason, came out and looked at the yard. He told me that they would take samples and test the soil and that they did not spray anything that would cause this to happen. They told me that the tests came back good and the soil was good to plant in. They did not test for chemicals however due to the cost. Jason told me to rent a tiller and till up the whole back yard and he would spray a charcoal solution that would absorb any chemicals in the yard. This was done in the fall and he said that he would come back in the Spring and re-seed the backyard.

In the Spring, Jason seeded and again we were able to get the back yard to germinate. This time, most of the yard took hold and began to grow. However there were several large spots that died off. We did have 3/4 of the yard full of grass that took. As the summer went on the crabgrass began to take over the yard which at this point we did not care because it was green and we could let the dogs out. The funny thing was that the crab grass did not grown in the areas where it died off. In fact nothing including weeds grew in the yard until after it was sprayed with what they said was a charcoal solution.

This time I called the District Manager, Spencer. I explained the situation and he came to take some of the top soil to grow beans and grass in a bucket in the office. He said that everything was growing for him so he came and re-did the areas that died both in the front and back. He told us to keep the soil moist and watered. We did this religiously and got it to germinate again. We noticed that again it was dying off again despite the watering (which is what we have done every time and can prove it with our huge water bill and neighbors).

I called Spencer back a few weeks later and explained that it germinated then died again and asked him to look at it. This time he was rude and said that he had stopped by on Friday and the soil was dry. (the one day we were out of town and it rained that night) He said that we were not to let it dry out and that it was our fault. He said that the soil that he took from our yard was growing stuff at the office and there was nothing else they would do. I told him that the only thing that has helped was the spraying of the charcoal solution but he refused to do it again. He said that the soil was fine and they did not have anything that they could spray that would cause this to happen especially after nearly 2 years. Spencer could not explain what was going on and refused to help any further.

At this point, I called another local company and explained the entire situation to them. They took soil samples as well and were going to test the PH and other levels to make sure what Trugreen was telling me was true. The new company felt that even if Trugreen did not want to do any more to help me they should have at least helped me figure out what was wrong. All I have wanted was a yard to let the dogs out in. We are stuck not know at this point what is wrong and if there is something deeper in the soil that kills the roots after the germination. The front looks awful and the back is worse. The fact of the matter is that the soil was growing everything under the sun before it was sprayed by Trugreen and now we can not get anything to grow in it, not even weeds.

They give me a run around & excuses, but no productive services. Their delay tactics stretch any service to 14 day applications! This has resulted to poor grass, weeds growth and crabgrass.

I contracted for lawn treatment service in spring of 2010. After first treatment in April, weeds became prolific. No weed control was used. Supposedly to be corrected with weed control treatment in May but did not correct. They failed further scheduled treatment for June. They did not respond to request for treatment, stretched into July. Now my lawn is shameful in my neighborhood of nice homes with neat lawns.

My neighbors chuckle when I tell them I have used Truegreen. Once again were supposed to correct in July. Treatment failed to correct but they billed us anyhow. My lawn now full of broad leaf weeds, crab grass and other foreign growth weeds. Recent attempts to have rep call to examine my lawn are being ignored. I am ready to sue for return of my original payment and cancellation of current bill under their printed satisfaction guarantee or money back printed statement.

I have scheduled several lawn treatments, waited for the technician to come up until 4pm on several occasions, only to come home to find a notice that they were there, shortly after I left. Called the number on the appointment card, with no way to leave a message. When I did finally talk to an individual they reschedule me again. Again I waited, like today, the appointment cards I received both stated 8/14/2010, waited all day. It is 10pm and no technician. No call from Tru Green to inform me that they are running late or have to reschedule. I am so done with them. I am very disappointed with this company. My grass is now infested with weeds, just waiting for the so called lawn service I signed up for. I will never, never recommend them to anyone.

My husband and I signed a prepaid contract with TruGreen in April 2010. The Salesman stated that TruGreen's product was specially made for the Long Island area and that we would see a greener and stronger lawn this year if we signed up. Since signing up, we have had disease and more weeds than we have ever seen on our lawn before. We called TruGreen May 2010 to complain that it was not looking good. Finally on 6/14, Brendan came out and said our lawn was dry and that was why it was brown. We have an in ground sprinkler system that is working perfectly.

We called back on 6/22 and spoke with Jane and Jennifer and they said we would get a visit within 24 to 48 hours from Chris the Regional Field Manager. Chris finally showed on 7/2 and diagnosed that we had Dollar Spot disease on our lawn but that it was at it's end (which means we had it when Brendan was here but he didn't diagnose it). I called customer service on 7/2 and spoke with Sean who said Joe (Branch Manager), would call me back on 7/6. Instead, Sean called my husband on 7/2 and said that he thought it just needed time.

We called back in July again and again management never returned our call. We spoke with Mike on 8/5 and he said Joe would call us on 8/6 which he never did. My husband called on 8/11 and cancelled our contract and they said they could only credit us the portion of contract that was not yet completed. However as far as I am concerned, the contract was not fulfilled even in the beginning because they did not provide the service that was promised. They ignored the disease in the lawn. I am requesting more money back and I have also made a formal complaint with the BBB of NY. TruGreen Corporate should discredit the Yaphank Branch. I am still out over $700 even with the credit they are giving me and I have a brown disease and weed filled lawn to show for it.

I have always had a beautiful lawn and landscaping. This year (2010) I decided I'll try TruGreen. The sales person told me I should expect a greener and healthier lawn.I paid for 6 applications through the season at a cost of $248.00.The first time they came was the middle of April after I called them asking when they were coming. At that time my lawn was a beautiful lush green looking carpet of grass. By the middle of June my grass was looking terrible. I have an automatic sprinkler system and water an inch a week as they instructed me to do.

I have not had any weeds in the past 5 years and now I filled two bags of crab grass and more to go before I'm done. My landscaper has always been the same. The last straw was listening to my neighbor complain to me that I recommended them.

My lawn was the best looking lawn in the neighborhood and now it's below average. It's a waste of money and I will have to tear the whole lawn up to repair the damages.

We had a picture perfect yard than this past spring we hired True Green to care for our yard. Now our yard looks horrible! Crab Grass has taken it over. The True Green consultant tried to tell us this was due to the weather, however many of our neighbors who do not have True Green do not have this problem. We have contacted True Green several times over the past 6 weeks. We even called the national 1-800 number after having no luck with the local office. We were told that a manager would contact us within 48 hours; 6 days later still no contact or help. Our yard is getting worse by the day!

Last summer, I was approached by a TruGreen representative who wanted to take care of my lawn for me. I told him that I did not have much money, and I wasn't interested. But he told me they had a package where they only come 4 times throughout the summer and it was much cheaper. I agreed to this package and paid my bills in full.

Now this year, they decided that I would automatically want this same service again. Without even notifying me, they came and did an application and are now trying to bill me for it. When I called to complain, they said that they always automatically renew their contracts. Now I know that I was not aware of this, and if it was in some small print in an attempt to get me to agree to something, I did not know about it then.

That is just completely unethical. Now the bill is only $30, and I assume this is how they get away with this, because people would rather pay the $30 than deal with them. Now I have a collection agency sending me letters. I have just filed bankruptcy and could easily add this to the stack of bills I have. But this is so ridiculous. I refuse.

TruGreen needs to be put out of business. And after all the people I've talked to and complaints I've read, it's amazing they are still able to do this.

We hired TruGreen to do our lawn. We had some nice patches and not so nice patches. We were told that within a few weeks, our lawn would look the same all over like the nice patches. Well, let's see, the grass is burnt, and some bug infestation. We never had before that curiously our neighbors don't have. We didn't mow for three weeks and the only grass that grew was grab grass. While it has been a hot dry summer, we have automatic sprinklers. The funny part is that a representative from TruGreen came to our house offering their services because our lawn looked so bad. They didn't offer to fix though when we told them we had their services. Imagine that. I plan on canceling at the end of the contract.

After many discussions, we finally had an agreement that TruGreen would come every 6-weeks, call first to let us know they were coming, and do a minimal service for the lawn. We have cancelled our service with them, but have had great difficulty getting out of their loop. They continue to call with dunning phone calls for unauthorized service. We are paying them in an effort to finally get them to quit calling us. Think twice before signing on with this consumer unfriendly company. We are paying $24 for something we never authorized and have had to deal with repeated unwanted phone calls.

Prior to signing up with TruGreen, I was taking care of my own lawn. Per Cary (TruGreen representative), he stated my yard looked good and guaranteed my yard would look better with the service TruGreen provides. I paid $468.00 for my yard service and $168.00 for my shrubs and trees. My yard, shrubs and trees are eaten up with insects. My yard is so terrible it makes me so upset. I have called several times for assistance and never got any responses. I canceled the service and requested my money back. Per TruGreen (Cary), if I was dissatisfied, TruGreen would refund all my money. I am getting the runaround and this should not be allowed to happen to anyone. I will not stop trying to get my money. My yard is full of crabgrass and all types of weeds. I really do not think they sprayed my yard. If they did, their spray was so diluted or old. There is not a way my yard could look this bad if they did what they said they would do on the note they leave behind.

I signed up for five service calls through the summer months. The first treatment was in April. They put down fertilizer and weed killer and I was very pleased with the results. Then they disappeared.They finally came back on the first week of July and only put down fertilizer, despite weeds having taken hold, especially crabgrass. The guy who did the treatment said he noticed clover in his written remarks. Then why didn't he put weed killer down?

Several days later a quality assurance rep inspected the yard and left a note saying that he would schedule someone to come out and spray for weeds since it had not been done. Wow, I was impressed, except they never came. On July 20th, I got a phone call from TruGreen trying to sell me other services, including care for my "pear" tree. I don't have a pear tree, it's an apple tree. I said no thanks. The rep said he saw that a quality assurance rep had noted weeds in the yard and I was again told that someone would be out to deal with them. It's a week later and no one has come out. The crab grass is growing like mad. It's time to cancel the service.

In May, my yard displayed major chinch bug damage. This happened after we received a bill for chinch bug control. Additionally, we were battling (by pulling) weeds of all kinds. I decided to cancel my service and I told the customer service rep why. Since that time, we have been bombarded almost daily with messages on our answering machine from Tru Green. I attempted to call them back. I gave up because I was always put on hold for lengthy periods of time. Even when I received what I thought was a direct line with an extension number, I was put on hold. We have been Tru Green (ChemLawn) customers for more than ten years. Their service has gone down seriously in the past year.

I'm calling Ruth to the rescue as TruGreen has no regard for service or their pricing. The pricing went from $36.00 to $75.00 and my lawn has so much crabgrass, it is embarrassing. I called them and their technician went twice over my grass which is 3/4 acre and they charged me $70.00.

I live on a limited budget and asked them to limit the applications as I could not afford. I'm going on the TV, as my son-in-law works there and let people know what a scam they are. This problem should have been taken care of in the spring, unfortunately, I didn't see the technician put on. I feel that this is a large enough company to deal with clients complaints and they are still sending me bills even after I got a notice that they were sorry that they were not servicing me.

I'm alone and the neighbors grass looks so good. I'm trying, but with this kind of consumer service, what is one to do?

In November 2009, I became a 1st time homeowner in Lake Doe subdivision in Apopka, FL. On May, I put in new grass due to HOA threats to sue me if I didn't replace it immediately (the whole neighborhood had bad grass pretty much.) However, I spent $2,000.00 on new grass and $500 in water bills for the next 2 water bills to keep this new grass maintained.

Well, the end of May, the HOA sent TruGreen around the neighborhood to try to get us to keep the grass maintained through them. I decided that this would be a good idea because I wanted to keep my expensive grass maintained. At this time the grass was beautiful, no problems at all, nice and green with no weeds. Well, on June 1st, TruGreen came and sprayed my new grass with a chemical that had been sitting out over the "Long Memorial Day Weekend" (per TruGreen field supervisor) and within hours of spraying my grass it was burnt in appearance.

I called the TruGreen rep that had hung his sign on my door just days earlier and he gave me the # of the field supervisor, after arguing with me that my grass couldn't have been burnt already. Anyhow, I called the field supervisor and he came out a day later at which time the grass was yellowish/brown in color. He told us to keep watering the grass for 3 weeks and it "should come back. " Well 3 weeks past and the grass was still brown and now weeds were entering our yard from our neighbors yard because the new grass we put down is now weak and a grass "expert" that my fiance talked to said that this will happen when the grass is damaged.

2 weeks ago, the field supervisor finally made it out to my house again and I informed him that I am so unhappy and I want my grass completely replaced. It is just awful, now there are weeds, crabgrass, brown spots, dead spots, yellow spots and our neighbors weeds are greener than any part of my grass is! The field supervisor said he couldn't authorize a new lawn and wanted to plug certain areas, I told him, "No, absolutely not." I want my grass back to the way it was before that TruGreen rep ever stepped foot onto my property. He said he would have a general manager contact me because he couldn't authorize what I want.

On July 8th, I was contacted by the general manager who said he would be in Apopka on Saturday the 10th, however I informed him that I am a RN and I work night shift so he said he would leave a note that he was there and he could contact me on Sunday the 11th when I woke up. I never heard from him and there was never a note on my door.

I have called and left messages with the TruGreen office personnel for the general manager to call me back on the 22nd and 23rd but he hasn't called me back. I feel as if I am being avoided, I even told this to the girl who answered the phone yesterday and I also told her that if the general manager didn't call me back yesterday then I would be contacting a lawyer. He still did not call me back. I am beyond upset and just cannot understand how this company thinks they can get away with this.

I contracted with TruGreen last year for 7 applications with the first and last free. First year was fine no problems so I continued this year. Had my daughter sign up and was promised a referral fee. In July I started to do a reconciliation of all my transaction with TruGreen and noted that I was charged in December 2009. This was the 6th debit from my account. I had no extra work done and the original agreement was for 5 debits.

I was having a problem with wild violets, which they were told last year. They sent a representative out who told me nothing could be done cannot control. Called the company and they sent out a field manager. I gave him all the information about the debit on my account and explained that the violets were worse than last year. Got excuses hard to control and he wished I had been told when they sold me the contract. Explained the neighbor had same problem and was with a different company and their problem now controlled.

He said he would come out and have a couple of applications of weed control to correct the problem. Sprayed 1 time, no charge, however the next time weed control was done I was charged as 1 of my regular applications. TruGreen also came out to do an assessment of my lawn and stated I needed fertilizer and the weeds were under control. After several calls about the charge issue and promises it would be taken care of and someone would call me back, I took all of my documents to the local office on a Monday.

Again promised that I would be credited back to my account within 2 days. Friday drove to local office again and was told my account was already credited. Nothing in my account as yet complained about treatment for weeds and not fertilized. Said would send someone out. Also said never received credit for my daughter's referral. Was told would be taken care of also? In reviewing my applications, it appears that the weed emergent was not put on twice in the spring as it was done the previous year.

Trugreen switched to centralized screening of all existing customers having them call 614-431-0825 which is re-routed to Missouri. The contact at this number will not give out the local offices' (Columbus OH) telephone number as they state it is against company policy.

As a valued prepaying customer ($2000.00 per year) I cannot tolerate the bureaucracy to get local support for my residence in a day or two. After reading all the complaints filed against Trugreen, I believe this is their corporate tactic to insulate themselves from taking any action to any matter, especially as it deals with money issues.

In my most recent case, I had $421.66 charges for pruning my trees and shrubs. I received an explicit estimate in writing, but when the work was done, the servicemen failed (overlooked) to prune a large ash which was itemized at $75.00.

I brought this to the attention of the customer serviceman and reminded him three times over several weeks that I did not receive a credit for the $75.00 work not done. (I excused Trugreen from making a special trip back to finish the work. )

In the meantime, I did manage to obtain the unlisted local phone number for the Columbus office, and again reported the matter as I had not received a credit. The original work was quoted on 5-28-10 and work partially done on 6-4-10. Today is 7-23-10 and I have not received credit.

Class Action Material. The company policy on the website states that if the customer is not satisfied, then Trugreen will reimburse the client for 100% of the treatment. In this case I may be due the entire $424.66 for this job.

My husband contacted TruGreen to inquire about the services they provide and about their free diagnostics. We have never agreed to the services; however, TruGreen came to our house and treated our lawn without our permission nor confirmation twice. One of the treatments included pesticides which we would have never allowed to happen! We are very upset and feel violated about TruGreen entering our property and treating our lawn without our permission. Because we never gave permission to your services, we will not be paying the bill TruGreen sent us on multiple occasions. How can this be legal?

We have hired TruGreen to come and do our residential lawn. They applied 1 application that worked. On the second visit, no one showed up until I called the company and complained about not being called for the no-show. I don't think that they did anything at all because our weeds never died. Now they showed up yesterday for the 3rd treatment and didn't. I have tried all day to get a hold of customer service or a local office. I continue to be hung up on because there is "no one available"! I will not pay another bill until someone does their job!

I was charged $53.00 on my credit card for June lawn service. I have not received service since May. I called the Ocala number to investigate, but that number was disconnected. I then called the number on their official website, and it too has been disconnected.

This company was paid over $400 for lawn services that was not done and had damaged my lawn. No one has tried to do anything about this. I have spoken with the company several times. Beware of TruGreen.

In June they put some weed control down and fertilizer and killed my grass. The grass was only 2 years old, perfect lawn, I have pictures. Now my grass is dead in so many places, I have to replace the lawn. The manager came out, and gave me some story that it'll come back. He gave me a free granular fertilizer which did nothing. He admitted they put too strong an application down, but they do not replace the damage sod. So I, on a fixed income, have to pay more money out to replace the damage they did. It must be nice not to be held responsible for nothing as a lot of companies in Florida do.

We were asked by Alex of TruGreen if we were interested in lawn treatment. The price for the first treatment would be $30.00 and subsequent treatments would be $60.00. We agreed.

The first treatment was done and we received our first invoice for $30.00. A few days later, we received another invoice for $60.00 for treatment the same day. I immediately cancelled our service with the company and gave them a detailed reason. To date I have not been given any explanation for this incorrect billing. I wrote and called and have now been turned over to collections. Their last letter says that I have not responded to their request for payment. I sent my last letter to them the day it was received when I was given 5 days to respond.

I have now written to the collection agency and am hoping that this will be resolved. To make matters worse, a new salesman came to our door last week offering me lawn treatments for $45.00 per month. I told him about my problem with his company but he wasn't interested. I would not recommend this company to anyone, as I feel they are dishonest and do not stand behind what they say.

We were scheduled for a lawn service, and due to high demand, Nate (one of the managers) came out to perform the service. We were not going to be home, so we unlocked the gate to our backyard to allow Nate enter while we were gone. Upon our return later that afternoon, we discovered extensive damage to our wooden gate. The wood holding the hinges was split, causing the gate to drop and not open.

Additionally, the two large bolts holding the latch mechanism were ripped out of the wood. The gate was rigged to look normal, but it wasn't. After several phone calls to customer service, we were told that Nate found the gate that way, and that TruGreen would not repair the gate. His story is ludicrous, and had he truly found the gate in that condition, he should have called us on our cell phones to report the damage and not entered the back yard.

The quality of their service has changed drastically in the past year or so, as in very bad. They play games with your yard, not quite getting all the weeds and spraying only parts of your yard. They talk a good story about "fixing" the problems, but keep stringing you along, like selling you a used car. In talking to the field supervisors, it became obvious that the Ellenwood location, at least, Is running off the white employees and replacing them with blacks, mostly immigrant blacks. We're tired of their games with our yard.

I accepted a pay by application agreement from these clowns at $40 per application front and sides. When I got a call from their billing dept. they tried to collect $300+ for all 8 treatments they said I needed back in May 2010 and it is now the middle of July and I have not seen or heard from them again and I did not pay up front. I told them let's see your guaranteed results that you promise and I'll pay per treatment. How are they going to squeeze in 7 more treatments before fall? Exactly! They're not because I'm cancelling their wonderful no service and see if they come on my property after cancellation. Stay away from this outfit.

They are as shady as hovering storm clouds and obviously just as unreliable. What's funny is they will come all of the time to spray all of my surrounding neighbors' yards but skip right over mine and when I called July 15, 2010 to cancel they all of a sudden had me scheduled for tomorrow! What a load of **! They had the nerve to ask me if I've seen the results that have been promised. Uhh hello I said your company showed up 1 time to kill weeds but they came back because my further apps were ignored which tells me that he was clearly reading from a company script! I'll give my money to the more reliable tried and true lawn care chemical products.

In 2009, my husband had TruGreen apply lawn chemicals to our lawn. The service was in his name. Later in the year, my husband passed away. In 2010, I did not want the lawn service any longer. In the spring, I came home from work and found that a treatment had been applied. I telephoned the company to say that I never contracted for the service and that my husband was not alive to renew the service. I was told it automatically renewed. I told them I would not be paying because I never signed for any service of any type. I have been harassed too much by the company and I have explained too many times that I never signed a contract for service. I am sick and tired of their attitude, snide remarks and billing practices. Now, they are turning it over to a collection agency.

The entire fescue lawn is overrun with crab grass despite monthly treatments by Tru Green. Their customer service and call back regarding the problem was pathetic at best, despite being a customer for more than 10 years.

I am being billed for work that's not done. There's a 40+ year old hedge being destroyed and some growth dead from no spraying for scale. I was not home when they came but the evidence is clear that they did not look at my customer file for directions. They promised to send someone in management to evaluate the loss but sent one of the trucks/drivers instead, ignoring my request for an appointment.

There was no manager who came at the time they scheduled it. The scale is decimating 40 inches or more of the hedge with 4 or 5 plants totally dead. The truck driver said he was sent to treat my pear tree and to ring the doorbell. I have neither a pear tree or a door bell.

He likely would have gone away if I had not been home. He looked at the damage and did spray but very overdue. I told him that I would not pay but now fear they could do damage to my credit rating along with my property. I will call again and ask for a manager but my hope is diminishing.

Any help would be appreciated. I am on a limited budget since my husband died and am 75 years old. At least 4, maybe 5 bushes have died. My payments for the last year have been for nothing. They are not responsive or fulfilling the contract. God bless your work.

I had a representative who could not wait to solicit TruGreen's services. That was in March, and it is now July, and my lawn has chinch bugs for which I paid $45.60 for treatment. Obviously, the technician did not treat it, if at all. At the same time, I received a bill for $45.60. I tried for four days to contact the Jacksonville office. "For an existing customer, press #2." There's no answer.

Of course, when I finally got hold of a call center representative, who was helpful, they told me that they were understaffed in that office. I cancelled the service on 06/23/2010 and spoke to David. I find out today with a card from TruGreen and also a lawn quality inspector that I have a service for tomorrow. What part of "I've cancelled the service." do they not understand?

When I told Tiffany, in Jacksonville office, that my lawn was dying, she said it takes time and that when I signed up, I signed up for nine treatments, including that for chinch bugs. Well, when I signed up, I expected the problem to be taken care of. I would not recommend this lawn service to anyone. And in fact, I was warned by a few people not to go with them in the first place. I just wished I would have listened. My lawn has chinch bugs, and I will probably have to replace certain areas of my lawn.

I have received 4 to 5 treatments, and my lawn is worst. I had accrued an over $500.00 water bill as a result of the TruGreen application. When I called customer service and spoke to a Candice, instead of listening to my complaint, she proceeded to tell me that I owed for one application. I asked to speak to a manager, then another representative came on the phone and repeat the same information. I asked him that I speak to another manager or give me a number, and he stated there was no one else and he would not give me another number; "he is it."

They did not care to hear the condition of my lawn for which I paid to put in over $1200 for a new sod. Now, I must find someone else to try to correct their lack of service. I owed $45 and would pay them if they would just handle the problem. (I have paid them $225 to date!)

I had a lawn service contract with Chemlawn for 2 years. Since I had a full time job and attended school, I felt this would take a load off of maintaining the sod that I had just installed. I talked to the service representative before committing and explained that I had centipede sod in the front yard and fescue grass in the back. He assured me that this would not present a problem. Well, it did and the technician came and applied whatever treatment to both lawns. This killed the centipede lawn, but the fescue thrived.

Again, I called the service representative and after many unanswered calls, he returned my call and came out to see the lawn. My centipede lawn was dead in several spots. He agreed to aerate and reseed the front lawn. Six weeks and I still have mess with several bald spots. He did not use any straw to prevent runoffs on the inclines. I had chosen to install sod because of these elevations and I knew the seeds would not work. Also, I have a tall wild grass growing that does not resemble centipede at all.

My lawn is a disaster. I am the only person on my street with a lawn service and I have the worst yard of all. The money and time I invested in establishing this lawn has all been wasted. I cannot get any one to return my calls and I canceled my service because they would not let me know when they were coming so I could be home to be sure my instructions for treating the lawn were being followed.

We hired trugreen a couple of years ago. Our lawn has gone downhill ever since we have been using them. Last year they called apprx 1/3 of our lawn. Luckily, I had pics on my computer of there being grass all over before we hired them. When I called to complain, first they brought out trays of grass plugs for me to plant myself. I should have never done it but I did in the florida heat! I had been having serious back issue and suffered for weeks due to the bending over to plant the plugs. Those didnt make it so they ended up sodding all the grass they had killed. Spring rolls around, again 1/3 of the lawn is dead. Plus our lawn is full of crabgrass and weeds, which they supposably treated with a pre-emergent so it would not be a problem. They lie and cheat! Of course I called and fired them. I am considering asking for my money back for the last 6mths of service too! Do not hire this company!!

I applied for a position as Telemarketing Solictor with Tru Green on June 11, 2010. I was notified at 5:55PM and scheduled for and had an interview with John on June 17, 2010. At the conclusion of that interview, I was told that I was a favorable candidate to be trained for this position and within the next two days a second interview would be scheduled with John's boss.

On June 18, 2010, I received a telephone call from a man who identified himself as Mel. I was asked if I had interviewed, whom I had interviewed with and he stated that he would be meeting with John. I was never told this was a telephone interview. I was never told exactly who Mel might be. On June 21, 2010, after some substantial searching,I found the phone number for the Lewis Center location. I called and left a message for John to return my call. I called again, 2 hours later. I spoke with John and he led me to believe that Mel had been in meetings all morning, but he would be meeting with him shortly.

My next contact was an email that I received stating that my interest was appreciated, but they would be further looking for someone to fill this position. I have 32 years office experience; more than 1/2 of that time was as a receptionist and talking with customer and vendors. This is a position that this ocmpany does the training. How can you not be qualified? When asked if I would have a problem with a background check going back 10 years, I replied that in my previous employment we were frngerprinted and background checks.

There is a Truegreen truck parked in the culdesac of my home..It is runnig & I assume someone is inside the truck..It has been there for an hour now.I have no idea what that person is doing inside of this truck for so long a period of time with the motor running..

We initially signed up for weed control service with TruGreen and after careful consideration we cancelled NEXT day 6/9/10 and even received a cancellation code. That VERY next day they came ANYWAY and "Treated" our yard. Well, the end result is yellow dead spots throughout our "ENTIRE YARD"!!! Our yard is brand NEW sod- ONLY 30 days old and is now ruined! We had their so called specialist come out today and he said that the only way to rectify this problem would be to take up the sod and replace it?!?!?!?!!!!! He said their guy mixed the chemicals wrong and basically killed our grass.

We just had 26 pallets of beautiful plush Bremuda sod laid which cost us $6000.00 and $400.00 to water it for 30 days! Well, long story short- Kenny, the specialist has not contacted us back and we cannot get hold of him. I've been researching all the reviews online and notice this is their normal behavior with customers who cancel. They WILL come anyway. Just so happens they came and left our yard in dispair. We've contacted the company we had chosen to use "King Green" and they are going to look into this as they were here the day before TruGreen came through and ruined my beautiful lawn. I wish to share with all of you in hopes you'll read this before you even consider a company as TruGreen- their bad reputation is ALL over the internet and please BEWARE!!! I've read some real horror stories and am terrified that our nightmare has only JUST BEGUN!

I requested i must be home when Trugreen came to my house to apply lawn care due to a previous experience 5 years earlier. They come when i am at work and have no idea what the did all i can be sure of is the invoices they left. My lawn is a disgrace there are weed all over and i have brown patches we took pictures on June 22, 2010 i want to cancel this service immedialty and pay the invoices so i can pursue this matter in court and get my money back. i am not satisfied with this company and no longer want any services from them. please confirm this email complaint. This company is a disgrace and i would not recommened them to anyone i know.

They say they will be out Tuesday but do I have to be home in order to check what I'm paying for.

I have complained about the weeds in my back yard 3 times i am still waiting for an e mail back .

We have gotten more excuses than results.

Quote in service summary: There was no communication from the customer to Trugreen that there had been a problem that developed, so that a service call could have been performed to spray the insects. You must realize we send 2 to 3 months each year traveling though out the country and the world as retirees.

My intentions are to replace 10 bushes that are dead or close to it. I am also watching a 25 year old Bougainvillea that has damage to it. You must understand that neither my wife nor my self consider our selves qualified to teach your company or employees how to maintain a yard or how to run your company. We however, do understand if we feel satisfied with a service.

This letter is to confirm that we are discontinuing you service, lawn and shrubbery. We do not wish to have addition contact from your employees to hear them complain about our short comings.

I began using TruGreen when i moved to this house. I hadn't received my current checks, so when the service tech came, I gave him cash. He must have dropped a penny of it, because I have been billed for it since. When I call, I'm told not to worry and they are embarassed for the charge, but it is continuing.

My landlord has been dealing with Trugreen for over 30 years, but 3442/3440,has the worst looking lawn on this street. I would appreciate it if they would do a better job because I moved here in 2008 and the lawn was very green. What is the Problem, also what about the weeds between the bushes? Your response would be appreciated. Thank you in advance.

Kevin signed me up for a 5 application program. He offered a $50.00 referral fee from my neighbor stating the fir 1 and 1/2 apps would be at no cost. First application was 4/17/2010. Call Norma on 5/6/2010 after I received a bill. Took over 1/2 on the phone but she finally found it and told me it would be taken care of. Received another bill called the office 6/11/10 and was told I have to pay for this one and then they will give me the second one free. Called sales and talked to the "manager" and he too stated that I have to pay the first one and they would like to earn my business. I asked him to zero out the bill as promised and he hung up telling me "I'm not seeing the big picture" I canceled my service but will not pay this bill. Sounds like a scam to me.

I prepaid True green on 3/11/2010 for a season of treatment for grub control and flee and tick treatment, plus fertilizations...Their pamphlet states treatments to start ealy spring, spring, and summer..They had no problem cashing my check, but once they had their money, I never seen them..I called several times starting at the end of April, and continued to call each week thru May. 3 times they told me I was scheduled for treatment that day, but guess who never showed.

Now I have called and told them I don't want them to treat my lawn, and that I would like a refund. The girl on the phone was very nice, and said she was very sorry and that I would receive my refund in 7-10 days. that was 17 days ago and still have not gotten my refund.

Don't be a fool like me, If you want true green to come to treat your lawn,(and I would not recommend them to my worst enemy) then pay only as you go and make sure your there when they come by, last year I had to have them come back 3 times because they seem to forget about the back yard. Their excuse for that was it was a new hire not yet familiar with my account and like a dope, I fell for it. I have since done the work myself. If I knew how easy it was, they never would have gotten me in the first place.

I contracted last year with TruGreen for an advertised special of 4 treatments@ appx. $40 each. After the first treatment (and lawn analysis) I agreed to additional treatments for LAST YEAR ONLY. At the end of the year, the Trugreen representative called and asked me to renew for this year. I stated that I am MOVING...I live in a mobile home, on RENTED land, and that once I put this mobile up for sale that I would NOT continue any more than the basic 4 treatments per year..but that I would give them a call when my new home was built and would transfer service there.

At the beginning of THIS year, Trugreen called and AGAIN, I stated that I did NOT want anything more than the 4 treatments per year that I am MOVING soon. Sure enough... last week, the guy shows up, treats the lawn and leaves me with TWO bills...one for the regular treatment ($38.25) and one for a special grub control treatment ($76.50)

When I took the bill off the door knob, I called the company, told them about my conversations with "Lisa" in which I SPECIFICALLY stated at least 3 times that I did NOT want the grub control treatment but they came and did it anyway and left me the bill. She asked if she could call me right back, and I said "NO", I'm getting ready to eat dinner. BUT right in the middle of dinner someone called me back to say they'd look into it.

Meanwhile, they have my debit card number and it will cost me not only the $78.25 they've already stolen from me, but an additional $30 each time I TRY to stop payment on future fraudulent charges...IF I manage to see the charge pending in my online banking statement before it's paid. How can I stop these thieves from continuing to FORCE "services" on me that I have said that I DO NOT WANT?

I told them to CANCEL ALL FUTURE treatments, but they come when I'm not at home to stop them from doing whatever they want to do.

I should have listened! First I read the 45+ pages of complaints and swore off TruGreen but then I got a knock on the door, a sales kid offering the first two months discounted 50% ($20 each for the first two services, then 4 services at $40 with an additional two services of $40 and $60). I thought "what the heck", I will cancel after two services if I don't see results.

Well that's my mistake, the service tech arrived one Saturday and applied one service along with one of the additional services (totaling $60), oh well they got me... I thought I could cancel before the next service in a few weeks - wrong! He showed up exactly two weeks later to deliver the second additional service for $60 - now I owe them $120 after two weeks! They got me good!

tru green has ruined my lawn. i now have brown areas all over my yard. the wild bermuda is taking over. on their first visit i got a paper saying what they did and that my yard looked good. now it looks terrible. you cannot reach anyone locally. they do not return calls. since i asked them to refund my money they apparently feel they do not have to return my yard to the way it was before the ruined it. we always had one of the nicest yards in the subdivision. now people stop and want to know what happened to my yard. i have no idea how much it will cost to re-sod my yard.

They came out after being told I had another service. They then proceeded to withdraw a monthly fee from my checking account without my authorization. My back yard is locked so they could have only done the front if at all. I don't believe they did anything. When I called to cease and desist they became beligerant. I went to my attorney and filed a complaint with the bank. This business is unethical and untruthful. They seem to prey upon the elderly and the Ohio State Attorney General should investigate them.

We first used TruGreen last year, prepaid for the year. They did come faithfully, and we did notice that we had fewer weeds, though the weeds were not completely killed. The lack of weeds left bare spots, so we paid extra for them to aerate and re-seed. We were told to water every day, which we did. The new grass started coming in beautifully, and we were impressed. This year, we have twice as many weeds as last year, the grass has not come in, and we have nothing but dirt throughout most of the yard. We received the bill to prepay our service again this year. I called them to explain that we were not satisfied with our lawn and we would not be paying for this year's service until someone came out to inspect our lawn and discuss why it had not grown. We never got a call back, tried calling several more times, and finally called corporate headquarters. We did then receive a call from Fayetteville, and he promised to come out to inspect our lawn.

It has been three weeks since we spoke to him, we cannot get anyone on the phone in Fayetteville, and today, when we called corporate again, we were transferred to an answering service. The phone call was made at 4:00, their hours are until 5:30, so obviously they are not taking calls. They have sent us a bill for $170 for lime we supposedly received, and I am not paying it because the service was never received. Neither will I renew with them. Of course, I couldn't renew even if I wanted to, because we can't get anyone to call us back! I'm guessing they have cancelled our service because we have received no treatments this year so far, though they have billed us for a lime treatment, as I mentioned before. I would imagine they will begin harassing us for the $170, but I remain firm that I will not pay for a service I have not received.

On 4/29/10, we called Chemlawn and signed up for their service. On 4/30/10, I read multiple complaints about their service and the safety of their products with pets. Feeling uncomfortable, I canceled the service the morning of 4/30/10. Due to this website's complaints, I also asked them to email a confirmation of the cancellation. 9 hours later, I had no email and called back. My account was still active; they had never canceled. This confirms the previous complaints that TruGreen is unwilling to cancel accounts in the hopes to collect one more treatment fee.

I have a backyard vineyard of 110 vines. Last year, I noticed herbicide damage in June. I found out from the City that TruGreen had a contract to spray the Little league ball fields. My property is adjacent to one of these fields. John **, Commercial Services Manager with TruGreen came out and looked at my vines and verified herbicide damage. He did an investigation around the neighborhood and informed me that it looked like a neighbor may have been the guilty party and not TruGreen. This year, in an effort to monitor their activity, I personally went to the ball fields 4 different times on Friday, April 23, 2010. This was the day TruGreen was to make application to the fields.

At no time did I see anyone on the fields. Also, there were no postings anywhere indicating treatment had been made. Mr. ** informed me that the technician was there between the times I visited the fields and said he talked to the technician and the technician told him that posting had been done. This is a lie. Mr ** told me he believed his technician and therefore indicated that I was lying. The ball fields are adjacent to the high school and junior high school. Some states do not permit pesticide applications this close to schools. Unfortunately, Maryland is not one of them. I would never use this company for anything. I had some herbicide damage to grape vines.

After a year of service, I cancelled the the service because we are going to do work on the house and the yard is going to be under construction as well. I told them that we were done and they came two weeks ago and made an application and told me I did not cancel.

I would suggest to anyone using TruGreen to get everything in writing and use a smaller firm who would listen when a customer tells them their wishes.

I called TruGreen to find out when they would put the first application. The girl said he was at my house on March 31 and he left a flag on the grass and his invoice. I told the girl the roads were closed due to the heavy rainy days prior. She said she would have the guy call us which he never did. Three times I called and no one returned our call. I'm afraid we're out $386.60 for the year's service of 2010. I had to go out and buy Scott's grab grass fertilizer and I see I'll have to lay down the weed feed because it is late April and I have weeds and clover all through my lawn.

Last year, I ordered TruGreen to kill off the "winter grass" (a weed that grows in southern lawns when it is cold out). They said that they can kill this "winter grass," and it will not hurt my centipede grass. Well, spring hit and hardly any of my centipede came up. The tech stated that it was a "winter kill" that damaged my lawn, even though my neighbors did not have their lawns die. Now, my oak tree has died, and I cannot help but think it has something to do with the chemicals that they sprayed. Over 75 percent of my lawn died, and now, I will have to pay someone to come and cut down and remove this tree.

I hired TruGreen to treat my lawn for weeds and fertilize it. Instead, they overused herbicide in the spring and killed about one-third of my yard. Now TruGreen will not respond to my complaints. This is the second year I have used TruGreen and had issues with them the whole time. Very unprofessional. TruGreen has destroyed my beautiful lawn. It will take about two seasons, money, and a lot of work to repair this damage.

I have used Trugreen for years, and have always found their services to work very well for my needs. It's now spring, and I haven't seen them around, so I called to find out what was up, and when my service would be started for the season. I was informed that my service had been canceled because I had been 4 months behind in payments, and my account had been turned over to collections, but is current. I was flabbergasted!

I have always paid on a monthly schedule, and once in awhile might allow the payment for the service to go 45 days, and once in a great while to 60 days, but never ever that long. That has just never happened. I told the person on the phone that can't be possible, and I was told that Trugreen is correct, and I am not. I started to get into it with the person on the phone because of her totally rude attitude. She cut me off and told me that she refused to argue with me, and that she was correct. I asked for all the bills over the last year, and told her that I would review them against my own files.

The rep basically told me to do "whatever", but that Trugreen was right. I told her that if I find it isn't right, I may contact an attorney. She said, "whatever" and then asked why I cared because the account was current. I then asked her if the account was current, then why was it cancelled, and she cut me off again. I also told her it's the principle of the matter, and I don't want my credit dinged when there was an obvious billing problem on their part. I asked her to send those past bills and payments to me in email, she said that Trugreen doesn't have email. Really? Does she think people are that stupid?

I asked her to send out the information today, and she said the mailman had already come for the day. I had to ask when would I get that information. She would send it out when she could get to it. I also told her that if I did start my service with them again, I didn't want them calling all hours of the day and night to harass me for payments that I hadn't even received an invoice for yet. She cut me off and said that if I was responsible and paid my bills on time, I wouldn't need to be harassed.

I reiterated that these phone calls were for treatments that I had received just days earlier, and she wouldn't listen, and cut me off saying that obviously I wasn't making my payments on time. I figured I wasn't going to get anywhere, and thought maybe she was having a bad day. But I really got more angry as I thought about it today. I then got a call from the service person this evening to start up my service, and I was told that Trugreen will no longer accept checks for services rendered, and that all customers must give them a credit card which will be charged 1 to 2 days after the service is complete.

It's either that, or pay for the year upfront. After all these years, and after what I've gone through, Trugreen has lost another customer forever. I cannot continue to work with a company that obviously doesn't have customer service as a high priority, and seems to take their long-time customers completely for granted. So, I started doing some checking online, and it seems I'm not the only one to have billing issues, and harassing phone calls for payments not even due yet. And now I have to check my credit to see if I've been dinged because of an error. If so, they will be hearing from an attorney.

I called on April 5, 2010 to check on first treatment. I was told that the first treatment was accomplished on April 3rd. I told the lady that it was impossible. I had a house full of people for Easter weekend, nobody had seen anyone on property. Also, no placard was left on the lawn and no paperwork was left at my door. The lady stated that she would check on it. I called back on April 9th, again complained that nothing has been taken care of since April 5th. That lady stated that she would put in a service call.

I waited for 48 hours. Still, nothing was accomplished. No phone calls, no treatment, no visits from anyone. I called again on April 13th, explained again how I felt a treatment was never accomplished back on April 3rd. I was told again that a service call would be placed again but nothing happened. I called again on April 16th, and told the lady to cancel my service. I explained how I felt that I was ripped off and added that their customer service was very poor. She asked me to wait until she made a phone call down to the manager at the local office. Twelve minutes later, she called back and stated that the manager would have someone out on Saturday, April 17th. I asked her, "This is for a treatment, correct?" She stated yes and I said okay.

Guess what? Nobody showed up on April 17th. It is now April 19th. I will be calling again today. Let's see what happens. I prepaid for all six treatments back in December 2009. How hard will it be to get a refund? I'm sure I will not get the money for my first treatment that they said I got and I say I did not. Wish me luck. But in the meantime, please check around for a local company instead of Trugreen to do your lawn treatments. A horrible company with little to no care for customer satisfaction! I guess it will always be about the money and not customer satisfaction.

I heard a truck outside my house around 9:30 this rainy, cold Saturday morning. When I looked out my window I saw a TruGreen truck. I figured it was for the house next door since this neighborhood seems obsessed with having their lawns serviced by this company. I noticed the worker putting the little yellow poison sign on my lawn, but since it was between the houses I thought it was OK. That's when I saw him turn on the hose and head for my backyard. I had to go running downstairs and outside in the rain in my pajamas to stop him.

When I told him he had the wrong house he doubted me. He would not tell me the address he was supposed to actually be at and asked if my husband was home. How condescending is that? I have told the salesman that go door to door numerous times to stop littering my front porch with their info. I've called them numerous times asking to be taken off their mailing list. They don't listen. From reading some of the other complaints on this board I'm not surprised. Even if I had ordered their service I would have stopped him since it was raining at the time. Why would I want to pay for something that's just going to get washed away in to the storm drain that runs to the city's drinking water?

I have been a customer of this company for at least 15 years with adequate service until this year. My contract with them is for two spring fertilization and two in fall. They have not done my first application, which means the crab grass prevention window has been missed. I have called three times and was given different dates that they would come (no one did come when promised). I asked to talk to a manager and was told he couldn't be reached. I told them to cancel my service.

Beware of doing business with this company. Do not trust them.

I signed up with TruGreen on 8/18/09 and have had nothing but problems. On 9/11 they came and aerated and seeded my lawn. I was present for this and when they were done I was given three invoices. When I sat down and read them, one was for 18 lbs of fertilizer, cost $57.78 (this was never applied). When I called they said it was a mistake and that I will receive my next treatment for free. I also said that I would not be paying the invoice for fertilizer.

The next time my lawn was treated, 10/23, the new service tech put down weed control and fertilizer and told me that I should have the lawn aerated and seeded. They did this six weeks ago. I called and they came out and aerated and seeded again. In December after I received a letter from my credit card company stating that TruGreen told them the $57.78 disputed charge had been worked out and that I would pay it, I have had enough.

I paid the bill and canceled TruGreen just to be rid of them. Stupidly I was talked back into doing business by Rick **. I was promised the following: the first two treatments for free, aeration and seeding in the fall for free, and after the first two applications Rick would come back and see if I was satisfied. On 3/25/10, the first application for 20 lbs of fertilizer was applied and I received an invoice for no charge. So far so good. On 4/6 (12 days later), I received another invoice stating that another 20 lbs of fertilizer was applied at no charge.

When I called Rick and asked what was going on, he told me that additional fertilizer had not been put down and that this new invoice was actually for the 3/26 application. I told him that this did not make any sense and he told me this was not brain surgery. At this point I told him to cancel my service. I would rather give up the additional free application, aeration and seeding, than put up with this company.

I decided this year to go with a lawn care service. Every afternoon I had another card in my yard from TruGreen. I called and spoke with Mike **. We negotiated a price, and I agreed to pay up front to save 10%. I was contacted by the person who took down all of my payment information. All of that occurred on March 16th.

On March 22nd I called and left a message to ask when they would be servicing my lawn. BTW, you have to leave a message because you can never get anyone on the phone. The message states what their hours of operations are, and whether you're calling within those hours or not, you are prompted to call back during those hours. ** and amateurish. On 23 March Mike left a message on my answering machine to state that my yard would be serviced on the 24th. The 24th was a dry, sunny day. No service. I gave them a few days, and called back on the 2nd of April.

I received a call back from Mike stating no explanation for the lack of service, but promising if I gave him one more chance he promised the yard would get treated on the 5th or, at the latest, the 6th. No service again. I called and left Mike a message on the 9th to tell Mike I wanted to cancel the service. He called the 10th and tried once again to promise that my yard would be serviced on Monday.

Finally I got him to acknowledge that he understood my message and my intent to cancel my service. I can't comment on their ability to kill weeds and green up a lawn, they would've had to show up first. I am now faced with getting a refund, and finding another service or doing it myself, and now my yard is nothing but a mass of weeds.

Have subscribed to their lawn and shrub care treatments for just over one year. Lawn condition appeared to improve at first, with diminished infestation of weeds. I continued to receive these treatments all through the Winter months to prevent re-infestation of weeds. But with the advent of Spring, all the beds beneath the shrubs and back lawn are totally weed infested, and there is some evidence of return of weeds out front.

On top of this, I have been continually harassed by agents calling to tell me charges for current treatments are in arrears when I haven't even received a bill in the mail. I have not paid individual front door invoices because I have continually asked them to bill me for both programs at once, not separately, by mail. Apparently, this is too complex a request for them fulfill. Called two days ago for someone to come out and look at the weeds. Never received a callback.

On top of this, I received another harassing call demanding payment of charges for last treatment (prior to receiving bill in the mail, once again). That was the last straw! Today, I called their "800" number and terminated the contract effective immediately. At least when I told the agent on the other end of the line. I never want them to set foot on my property again, she immediately gave me a confirmation number of the cancellation.

Well, I've spent a sizeable amount of money to improve condition of my shrubs and remove the weeds from my lawn. All through the summer last year, I experienced severe die-back of many of my shrubs. The yard man informed me the root systems were infested with mealy worms. How should that happen when I have paid them for a year to spray chemicals on them to stimulate growth and prevent parasites?

Each time, they would leave a note after shrub treatment, the service employee left comment: "Your shrubs look great." I think they are half dead and look terrible. No one should employ this company. Today, I visited your website and saw all the other consumer complaints similar to mine, two of which were registered in my immediate area. Buyer beware!

They came out without my permission or speaking to me first and treated my lawn with weed killer and I have 3 small dogs -- it's the principal of it- first not calling and just thinking. We'll go out there anyway and bill them and do the service -wrong! Then you can't get in touch with anyone at the company. There are no local numbers - why is this? This is weird. No damage as of yet to the dogs but I'm watering now trying to get the stuff off my lawn.

I have been a customer of TruGreen for many years and have several different accounts with them. In years past, they provided a good service, however, since their merger with Service Magic, the level of quality service has been in a steady decline. I canceled all of our services with them in October 2009 as we have no need for their winter service. In February 2010, they claim they provided a lawn treatment but there was no evidence of this, as they generally place signs as treatment takes place. But of most importance, is the fact that the property was sold in November 09 and there was no authorization for the service in the first place.

Since February 2010, they have been calling me constantly day and night in relation to a $30.00 charge, for the service they claim to have provided and without authorization. I have spoken to them on the phone a minimum of 11 times. I disputed the claim and they have said they would clear the matter. I have also spoken with their accounts receivable manager on two different occasions with a verbal apology and stating that he would clear the matter immediately, it has not been cleared. As they record your conversation, I felt it to be in my best interest to also record our conversation, but they hung up stating that they could not have their message recorded.

Another issue comes to surface, I have always had my AmEx charge card debited, fortunately for me, the card they had on file expired in December 2009, and that is the reason they are now billing me. I fully intend to cancel all services with TruGreen and Service Magic. Problems like this can be avoided with much smaller local businesses. Only mental anguish from the constant calls. I want the account cleared right away.

Summer of 2009, we were not satisfied with the results of the lawn treatment, etc. and cancelled future services. We still had weeds growing after treatment and problems with Japanese beetle. We continue to receive calls at various times of the day and night. When I have explained they need to talk to my husband, they ask questions pertaining to where he is, what he is doing.

Now, the calls are turning into an attempt to trick me into agreeing they will start spring services so they can come out and start treatments to the yard. I've stated that to my knowledge, we haven't contracted services with them and that they will need to talk to my husband, but due to the number of calls we continue to receive, I'm concerned they may attempt to treat the lawn and make claims we have instructed them to do so when that is not the case.

The last call received was after 6PM today and when I explained my husband wasn't here and they would have to call back next week, they again began the we're starting our Spring services and can come out next week routine. When I explained my husband was in North Carolina on business, the gentleman smartly answered they do business in North Carolina also.

I have used TruGreen for 5 years and had no complaints until now. I always prepaid for the whole year as I would get 5% off the total bill. I would have until 3/31 to pay in full. This year for some reason, I started getting late payment notices for the treatments I had already received even though I did not have to pay until 3/31. I called and asked why and was told that it was a computer thing. I was also told they would contact the local office via email, as this was Friday evening and that would take care of it. He also was surprised that I had not received any phone calls before the letters started.

Well, the problem was not solved. I continued to receive late payment notices and then a collection letter. I called the person who had signed the letter, asked why there was a problem as I had called earlier and explained I was doing what I did every year; payment in full by 3/31. First she denied sending me the letter, became argumentative about the letter and said she hadn't received any email from customer service. I finally got fed up and told them to cancel the service and to send me a refund. Yes, unfortunately my payment, in full, had gone out electronically the day before. My complaint comes from the fact that at no point was there any apology for their errors and they didn't care that I got fed up and cancelled. The fact that over the next 25 years, my business was worth over $20,000 and they had just lost it didn't seem to concern them at the local and the national office. I'm glad that somebody in this economy can afford to disregard their customers.

I have been billed for Lawn Round 8 and paid twice for it. When I called, the representative, Shawna, declared that I was owing $30. I replied that I believed that they owed me for over payment. She put me on hold 2 times and was going to put me on hold the 3rd time when I asked for the business address here in Dallas where I could meet and discuss my bill. She then looked at my bill and said they owed me $50 for over payment. I asked how that could be when she had just told me that I owed them $30? She wanted to put me on hold again. Then she said that they had done another treatment and they were crediting my account with the overpayment of $50. I feel there is a problem with this company and their billing.

On March 10, 2010, I called and talked with Lindsey, regarding having grubs in my backyard again. They are in the same area as last year. Last year on March 31, 2009, TruGreen came and treated my yard for grubs. I believe they did a spot treatment only. This was told to me by the TruGreen tech, Eric, who came by and inspected my lawn on Thursday, March 11, 2010. After showing Eric the grubs, and the damaged areas I had dug up, Eric did not treat my yard. Instead he said he would need to verify with the office, and his supervisor, and call me later that evening, which he did.

Eric called me that evening, about 6:15PM, and told me he would be up to treat my yard on Thursday, March 18, 2010, at 4:50 PM. On March 18, 2010, Eric called me, and told me he was too busy, and had too many calls, and would not get to my yard on the 18th, because it was almost 5:00 Pm. I said that would be fine, and asked when he will be here to treat the yard. Eric told me he would come treat my yard on Friday morning, March 19, 2010. As of 3:30 PM, Eric has not shown up.

At 3:00 PM, I called again, and talked with a man by the name of Tracy. Once again, I had to explain every last detail of my trying to get a treatment, because they said it was not the time of year for grubs. I do not believe the grubs operate by the calendar. Tracy told me I was scheduled for March 24th. It sounds to me like someone with the TruGreen people needs to coordinate better. I am truly frustrated with TruGreen and their performance. I was told I would be taken care of, and this is not the case. TruGreen needs to do a better job of taking care of their customers, and being more responsible in their work ethics. I am concerned about my yard, and having to spend a lot of money to replace the grass.

About 2-3yrs ago, I signed up for a treatment for our front lawn for "early weed control pre-emergent." That had changed to the company treating our front lawn regularly for weed control, etc. I extended the contract to include our backyard. I questioned them heavily about the safety of their products around children and dogs. They have a dog logo on their vehicles. They assured me it was safe but to be sure, to maintain the kids and the animals off the yard for several hours if I had concerns.

They were to notify me when they were going to be out to treat the lawns so that I could make sure our three labs could be safe inside. They never notified me of the treatment times. On one occasion several months ago, a technician came into our gated backyard and surprised the dogs who of course were upset because of the demeanor of this man. So before my eyes, he sprayed my labs in the face in an effort to make them retreat.

Any lab owner out there can agree they were protecting the kids and all they did was bark. They would have done nothing else. I ran outside and yelled and took my dogs inside to wash their eyes and faces. I yelled at the guy who then yelled back at me. I called the local TruGreen and had her read to me what the instructions for my account were. She stated that "I was to be notified to backyard treatment to secure animals and children."

I explained to her what happened and she was surprised! I canceled any further treatment to the backyard, left explicit instructions to "treat the front and sides only!" Today, while picking up my downstairs, my labs were going crazy. I had just let them out to the backyard. There in my backyard was a TruGreen technician spraying the backyard with the dogs right there!

I yelled at him to get out. He apologized repeatedly. However, I called the local branch back and asked them to read the instructions on my account and it states to treat "front and sides only." The technician stated they didn't tell him that they just give him square footage. I canceled all the service and requested a letter stating such ASAP. I would never trust them again. I guess if my four year old daughter was outside and started to cry. Maybe he would have sprayed her too. ***!

I do not know what damage this could have caused to be sprayed in the face with these chemicals, the long term affects, as far as safety. This kids and the dogs are quite clever. Although I am outside when my kids are out, when they have not latched the gate to the fence, dogs and kids have gotten out! Street is right there.

TruGreen did try their typical trick of doing service you never asked for and billing you for them. They are threatening me with legal and credit action. Even after multiple attempts of calling the company and explaining we never ordered the services they claim, and even telling them " you record your calls, find the recording with me agreeing to the service", I will pay for it. They never produced anything. Yet, they send 2 or 3 bills a week and calling multiple times. They tried this ** a few years ago when we were at another address and they finally dropped it. I have to imagine this unfair and deceptive tactic is ripping many people off. They claim you had this service the year before so we assumed you wanted again, and they say you ordered earlier in the year. Both, in my case, were outright lies.

There are two problems. The first is, after receiving lawn treatment, my lawn turned brown in a number of spots. The second problem is, I attempted to pay for service on company website. The day after doing so, I received email that the payment could not be processed. I then paid by check through the mail. Afterwards, I received a bill for returned check charge for $25. I did not bounce the check. The problem was not my fault. I have written to the office as well as called but yet I have received a number of phone calls and bills requesting payment. The matter has been sent to a collection agency.

After reading through many pages of complaints here about Truebrown, it strikes me as odd that an employee would post here sticking up for the company. At one time I worked for this company and did not read a single complaint that I had not heard before a dozen times over. Do the math, a $1200 dollar a day quota with most applications in the 35 +- range. How much time does that leave the employee at each customer to do the job?

We were told "canned" responses to most customer complaint i.e. you didn't water enough, you watered too much, you mowed too soon, you mowed too late, you have the wrong type of grass for location, you watered too soon after application, you didn't water soon enough after application, on and on. I remember a field manager telling me once that "we are the Walmart of lawn care, you pay a little bit of money and get a little bit of service". I commented about the number of customer complaint calls I had to deal with that day and a manager told me "well you know a lot more people probably should call and complain but they don't".

Problems I witnessed often by employees eager to make their quotas include many of the practices listed in the complaints here. Hanging invoices on doorknobs with no service done is actually common enough. They have a term for it, "ghosting" invoices is what that is called. Ineffective materials used. Spraying the same property three times in one month and no weeds die. Was the product in my tanks just water? Was it so diluted as not to work? I never knew. If I tried to add product to the mix so that it would actually work, I ran the risk of getting fired on the spot. I could write a book about my nightmare experience working for Truebrown. My conscience finally got the better of me and I had to leave. I just couldn't stomach making a living by lying to customers and providing sub par service that I knew to be contradictory to what the customer really needed.

Trugreen came last summer, did a crummy quick walk and sprayed on everything. They killed everything, newly planted ones, trees and all, and I still had very spotty grass. We called them, then they sent some kid out,who said that we should bring the plants back to where we bought them and get our money back. What a way to run a business! Just wanted to post this so no one else uses their service anymore.

We cancelled the service after repeatedly catching the service guy just whisking his sprayer once or twice over the lawn and driving off. Yes, we reported it. Now despite repeated cancellations and talking to a so-called manager, these fools continue to show up to service us. It's ridiculous. Not professional. I will never recommend them to anyone. Disgusted!

I've used Chemlawn at my previous address. They did not kill my weeds but they did manage to spray some of my bushes and kill them. Recently they have started sending door to door salesman to solicit business. The last guy, Tom in Suwanee actually opened our door and dropped off his literature. Needless to say, I called the police. I spoke with his manager who shrugged it off and said they are trying to make a living. Based on my experience and all the complaints on the web, I would recommend steering clear of TruGreen in Suwanee GA.

They provided unauthorized services without my written or verbal consent. When I called to adjust the bill, they refused. I have canceled their service now but they are still billing me for the services I did not authorize.

We have been using Trugreen Chemlawn for almost 20 years since 1991. In general, they did a good job with the "lawn" service. They started offering shrub service several years back, which we subscribed to. They did reasonable jobs for a few years, but in the 2008 winter, they had done a very poor job which resulted in significant burn damages to the shrubs. We have complained numerous times in Spring 2009. While the phone reps said they would notify the manager, nothing happened. When we try to bring this up again recently, the rep, Rose, was insisting they did the application and that's what matters, not the result. This type of response really frustrated me, the customer. This is poor shrub work and customer service.

We have been TrueGreen customers for 15 years plus. We have had several instances during these years when we complained about the condition of our lawn and it has always been difficult to get any answers or actions on our complaints, but we have been very busy with our own business and lives that we tend to let it go. Beginning October 2009, I called the TrueGreen office that services our area, and left a message complaining about the really bad condition of our lawn, but no one either called me back or came to see the problem. Only when I called the corporation and spoke to someone there did I get a person to come see the lawn. He indicated they needed to do some treatments and since that date we have been invoiced for several visits and treatments but the lawn has gotten even worse.

I have called the local office several times in the past 4 weeks and left messages with the receptionist since no one else is said to be available. And to this date, 1-16-10, no one has called or come to see the disaster. On my last call to the local place on 1-13-10, I told the receptionist not to provide us any further treatments or services before someone called me and came to see the problem. Still no calls yet, so I have decided not to pay any of their pending two invoices and to make sure they never again do anything for us. I strongly suggest to others not to ever work with TruGreen. This is a company that does not do a good job and is not responsive at all to their customers.

In December of 2009 I signed up for a yearly treatment. The company would come out once per month for twelve months. The initial application was a at a special price of $29.95. On December 9th, the company came out and for service and left the receipt on the door for $29.95 which was an auto-pay. Less than two weeks later, the company arrived again for another application for the regular price of $46.

When I contacted the company to ask them why, the representative on the phone could not get his story straight. He asked whom I spoke with to confirm the application for the day in question. I was never called. And, what does that matter! He began to split hairs on what an application was and that I actually needed two for December. I asked why they could not do them at the same time, they stated that was not possible. I agreed to a once-a-month service and that's what I should have received!

So in one month's time, I had two applications for over $70. IT's almost as if the initial $29 application is an enticement and they will do the second application within the same month to meet the margin - no ,matter what month you start the service. I immediately cancelled the service!

I received an unauthorized sevice and TruGreen is trying to charge me for the service. I stopped them once and I received a call from a salesperson and was talked into not stopping the service and to give them another chance. I did and now I am soory I did because I cannot get the issue resolved. I have even spoken to a company rep from Dallas. I did not authorized a Lime service for my lawn. They did a lime service and now are trying to charge me for it. One big problem is they have a high rate of turn over on their salespersons and when you want to complain they tell that person does not work there anymore.

On November 28th a TruGreen service person entered my gated backyard and began applying a chemical treatment to my lawn. This service was not authorized. We follow an organic lawncare routine and did not request any treatment whatsoever from TruGreen. We have never done business with them and did not give permission to have our lawn chemically treated. I am pregnant and have a 2 year old child. I have made a specific consious effort to avoid potentially dangerous chemicals such as those used by TruGreen and was furious to see the lawn where my child plays being doused in chemicals. My family also eats organically and had planned a small backyard garden for the spring where we could grow our own organic produce. That is not possible now that my yard has been chemically treated.

I noticed the TruGreen service person in my yard and rushed outside im my pajamas to stop the application. I received no apology or explanation. I called the TruGreen Corporate Office to file a complaint and was told a representative would return my call within 24 hours. That has not happened. The person I spoke with did apologize, but had a rather nonchalent attitude and attributed the application to mistaken address. I undertand that not all addresses are clearly marked, but that is certainly not the case with my home. It is disturbing to say the least that the service person who is responsible for handling and applying dangerous chemicals can't even be bothered to double check an address and that such irrisponsibility and neglegence is apparently acceptable. I understand that mistakes happen, but for someone who has invested the time, effort, and expense into organic lawn care this mistake is devestating. Unfortunatley once applied the chemical damage has been done and this mistake cannot be fixed. TruGreen needs to understand how serious this mistake is and ensure that employees are better trained.

I contacted TruGreen to come look at my lawn since I was frankly getting tired of dealing with chemicals myself. I signed up with TruGreen and expected weed control, fertilizer and pest control.

After a couple of applications I noticed that my lawn was yellow. I asked that the professional come to review the situation. They said I needed another application.

They put down the application and still yellow. They then put down weed control. Many weeds. They reapplied. Still more weeds.

I canceled. They came out two more times. I called to tell them that I canceled earlier. They said there was no record.

Now - I am in collections - My lawn is yellow and I have weeds.

TruGreen is a bad company with rude service and no manners.

TruGreen is to be avoided.

weeks ago So tonight TruGreen called our house to try to schedule a treatment in December plus the agreed treatment to winterize our lawn

It,s not a matter of just telling the caller no but I'm asked what they can do " To Work With Me Because I,m a
Valued Customer "
Hanging up on the caller only leads to more calls from them

Does the Home Office encourage this ?

My cancellation letter of May 15, 2009, received no response from TruGreen. However, no service call was made to my home at any time in May which led me to believe that my service had indeed been cancelled.

Besides the letter of May 15, I also sent a letter of complaint to my credit-card company and a copy of that letter to TruGreen on June 25, 2009. Again, I received no response from TruGreen, yet, over the past few weeks, I have been called with increasing frequency by their outbound sales personnel, attempting to lure me back into a service plan with the company. These calls culminated with SEVEN calls to my cell phone on Wednesday, September 23. Apparently, TruGreen has the time, personnel, and resources for their outbound sales-solicitation effort, just no time, personnel, or resources for any customer-service calls to notify clients in advance of upcoming lawn-application visits. I sent a third letter of complaint to the Region Vice President by certified mail on September 25; the letter was accepted and receipt was confirmed by signature on Monday, September 28, 2009, however, I have NEVER received the courtesy of a reply or a formal response to my three major points of contention from anyone at TruGreen. Their Colorado Springs office manager has never addressed my complaints, even though the Better Business Bureau of Southern Colorado has been handling my complaint and had escalated the case to the level of mediation--where it remains in limbo.

I purchased service in november 2008 from a fellow that rang the door bell. I was given the sales pitch and reviewed my lawn with this rep. He gave me all the things True Green did to grow a strong root system and develope an excellant lawn. He also made a pitch for tree and schrub service which i also purchased. My lawn service included all on the list that he recommended.

I returned to florida on october 11th, after being away since may 10th to find that 3 sections I replaced with new sod in october of 2008 were severely damaged. Also other parts of my lawn contained weeds with the general condition of my lawn un-acceptable to damaged requiring new sod replacement. True Green agreed to replace 1 section, which has been done, but was unwilling to rsod the other 2 that i had done in oct 2008. Instead True Green wanted to use plugs and they have yet to return to put the plugs in.. as of today I called the corp. office and cancelled my service. At this point i am not expecting them to do anything, i just want others to know how dis-satisfied i am after a full year of True Green lawn service.

Trugreen started service in late spring and was only going to charge me for the remaining 4 applications for the season. Instead, they were out once a month spraying my lawn and charging me extra to make up for the late start. When I also agreed to their aeration and overseeding, they charged me triple the price I was quoted for that service. Also, I had as bad of a weed problem at the end of the season as I did at the beginning of the season. Their chemicals aren't worth the money that was paid for them. I would not recommend Trugreen to anyone looking for lawn service and weed control.

Even after admitting their error, they seem to have consistently tried, over the last four months, to delay the process of getting this issue resolved. They first tried to pass us around to different people in their organization. This took a month.

We are now dealing with their insurance company who claims to need another month to understand the situation. So we are looking at additional time before we might move forward with our devastating loss.

Alan G. showed up at my door shortly after I purchased my home, on June 6, 2009. Because my new yard was so big and I didn't want the weed problem to get away from me, I signed up for 5 sprays remaining for the year 2009. I paid, in advance, a sum of $175. After 2 sprays my weeds were flourishing. I called to complain and they gave me a free spray which pretty much killed everything including the grass. The application was sloppy and half-assed, missing large sections of lawn.

I received 1 more spray in August then nothing. I called several times and they said I had no more sprays remaining. I sent in a complaint to the regional office in Memphis via their website with no response. I asked for my money to be refunded for the 2 additional sprays which I never got.

My yard went from being the best looking one on the block to one of the worst under TruGreen's care. The lawn looks like a weed patch and they ripped me off for 2 sprays. Bad news and clearly a rip off. I intend to contact the better business bureau and the State's Attorney's office.

Our lawn is infested with chinchbugs and weeds and this company's utter incompetence needs to be exposed. Our otherwise beautiful home has been devalued significantly by the lack of competence exhibited by Tru-Green and the only remedy at this point seems to be resod approx 2 acres of St. Augustine.

Got a flyer advertising aeration and overseeding for $49.00 - when I call and he finds out I am only interested in this service and not their on going services - the price suddenly jumps to $180 and he will not honor the ad - the ad did not contain any restrictions. true Bait and Switch tactic for sure. After reading everyone elses experiences - they are not a company that cares about their customers...

I guess you could say I am very disappointed in this company since they have changed numerous hands and leadership. They use to be a company that a customer could be happy to have servicing their property but all there customer service being out sourced to a call center in Dallas which I know for a fact are clues to my needs and since I have no direct contact with the local office any more I have decided to cancel all my services with this company. The funny thing is all those individuals will lose their jobs for what so corporate america can make an other dollar. Great job Servicemaster you truly do not care about your customers but just the bottom dollar. To the individuals I speak to every other day my thoughts are with you. You were always there for me. Thank you

In early August of 2009 I recieved a bill for a yard application for a July 15 2009 application. Funny I never approved this treatment. Earlier in the year I cancelled the service when my late husband retired from his job. This was something I was thinking of for the last two years because I was not happy with how my yard was looking and all the phone calls attempting to sell other product to me. They also claimed they were in the area which was a big lie. After I ended the service which was in my name only some how they got a hold of my husband and he was able to agree to only two application at half price. He told me we only needed two of them and he would do the rest if they were needed. At first I was mad because I wanted nothing to do with Tru green any more but I agreed. Funny how you do not sign any paper with them and they just come as they please and if you do not see them you do not know if they are there!!! That is my entire point for July 15. I did not recieved an invoice on my door!! there was no yard post with a sign and I have a 8 lb dog so the sign is very important to us. There was no smell and I did not see any wettnes on the driveway or solids. What I saying I have no physical proof that they were at my house!!! Would you pay the bill?? Then I did authorize the service!!!! I felted it was cancelled!!! I called many times and I felt my voice was finally heard. They said they were standing my there man and I was wrong. In addition I told them my yard looked terrible and I would not to tell people that Tru Green was doing it because it looked so bad. I beleive they made a mistake and when I called in August one of the girls on the phone did not know why you had to have the yard post warnings. She felt it was no big deal if it was missing. On 0ct 7 2009 when I asked for a manager I was hung up by two differnet people. This is no way to treat a customer.

Contacted by there salesmen "Steve" for an extra service. I told him NO that I was unhappy with what they had done so far. He stated they would come out and redue what they had already done without charge. The next day I got a bill for the extra spaying I had told him NO to. Still trying to get it off my bill. These people are con men plan and simple.

I cancelled my TruGreen service about two weeks ago. I was up-sold to their shrub service but no one ever came to take care of my shrubs. I kept calling because my shrubs did not look so good over the summer. I finally cancelled the service due to lack of service. I received a call from their customer retention department, Craig H., on 9/29/2009. I decided to give them one more try after a long discussion. I explained to him that no one at TruGreen seemed to listen to me and that was my greatest complaint.

On 9/30/09, TruGreen called my wife 14 times (when the baby was trying to sleep). On the first call in the early morning, she asked them to call after 7:00PM. Let me demonstrate how incompetent that TruGreen is at listening and at customer service. They called at 11:07AM, 12:33PM, 4:23, 4:26, 4:42, 5:55, 6:13, 6:57, 7:13, 7:19, 7:27, 7:48, twice on my cell and my office at work. At 7:27PM. Craig H. called me back. I gave him an earful and told them never to call me again.

TruGreen called again at 7:48PM. At that time, I gave Nicki H. an earful and I have to say she handled it quite well. I apologized for all of the yelling and swearing. Through the power of the internet, I was able to get the home phone number, addresses, resumes, etc... of the entire TruGreen executive team, as well as ServiceMaster (the parent company).

I was so irate that I called the TruGreen President Rick A. at home. His wife answered and I gave her an earful. He was on a business trip so I asked for a return call. Then, I called another TruGreen President, Steven D. at home and left a message. Finally, I got through to the ServiceMaster CEO, Patrick S. After listening to me (seemingly), he apologized and told me the he is in the process of re-vamping many things there.

It felt good to be listened to by the CEO. I'm not sure what good will come of my phone calls but it certainly made me feel good. I really hope they don't call me again. Is there any way to get them to stop harassing me? Just harassment, time, aggravation, stress. Oh, it cost me $30 to get the home addresses and phone numbers of their executive team.

I feel this is very intrusive, that he would of jumped the gate in the first place, 2nd they were there on the wrong day, and if he did apply the poison as he said he did, he did it even though he saw the dogs there. When I mentioned this to Trugreen and told them they are no longer welcome on my property, I was just told they'd take care of it. I assume that means they won't be at my house again which I hope is true.

We have moved out of state and received a collection notice to our Virginia address stating we owe TruGreen $58. I called Trugreen to dispute the claim. I had a one time spray done on our sick tree in 2008, but was not told at that time I would automatically get the service the next year. I did not sign anything saying it was ok to do so. On our conversation over a year ago, it was meant to be a ONE TIME spray that I had ordered for a sick tree. Sick trees are not sick consecutive years! Trugreen said that they will not reverse the charge because I did not call in to cancel after I received my one time spray in 2008. So - they came without our permission to our house in Colorado and sprayed. We did not receive a phone call to schedule an appointment, or even alert us that they would be spraying hazardous chemicals that day. When spraying these type of chemicals you need to alert an owner so they can keep kids/pets off and your windows closed. There is no paperwork showing that we signed up for automatic treatment every year.

I worked at there Corporate call center where we covered the calls from half of the United States. I was told it was an easy job that customers call us. I made many more outbound calls then I did recieve them. I felt like a telemarketer. I would never taken the job if I knew that. I do not like telemarketing. While I was there I had so many people say that we were the highest piced company out there. We had customers say that they are paying for service and there neighbors aren't and the neighbors have a nicer lawn doing it theirself.

I basically had to harass cutomers everyday. The managers did not want us to put them on te Do Not Call list usless the asked for it specifically, because then we could not call them again. We had some managers in some areas even tell us to call the ones that did not want to be called. I know that can be agravating for a customer and I appoligize for myself for doing that to the ones I called. Granted we had many customers very happy with the service but it is still not right to constantly call 60-70 times a year to add other services.

I left there because of the working conditions. I probably would have been fired anyway for not making enough sales or doing something else right. They lied to get me to fill a seat when it got busy and then threatened me when it got slow so I would leave and then they would not have to fire me. If you are reading this and thinking about going with Trugreen expect to be harassed for as long as you have lawn care with them.

They want you to buy everything no matter if you need it or not. Tell them up front to put you on the Do not Call list and if you do and the call then that is a $12000 fine for them. There is to many quotas everyone has to get that works there that the service is going to be cut somewhere in order for all the jobs to get done and the employee's money is not cut.

As I watched through several windows, Jim took a spreader from the truck, poured some material in it and proceeded to spread the material on the front lawn.

Slightly more than five minutes later, He put the spreader back in the truck and went to the cab to fill out an unvoice claiming to have spread 13 pounds of lime on 6500 square feet of my front, back and side lawn. Doing the arithmetic will show this to be an application rate of 0.002 pounds per square foot, or about three one hundredths of an ounce per square foot.

On close inspection of the back yard and it's wet grass and a few bare spots, there was no evidence of spreader wheel tracks in the wet grass nor of any material having been placed on the bare spots.

On a second call later the same morning, I advised Billie that I did not expect them to charge my account for this so-called service. She assured me there would be no charge for this date and that she had posted the account showing there was to be no more service.

I have not had Chemlawn treat my yard for about 4 years. I fired them because they killed a row of lilac trees and several perennials (and still had weeds) - I had had enough after that. But now my neigbor uses them and with the last two applications to her yard, I have a decades-old Rose of Sharon tree dying and also an equally old hybiscus which is also dying. They are close to the property line and I noticed the last time they sprayed my neighbor's yard on a windy day. I had the Rose of Sharon moved three years ago to make room for a barn and have nursed it like a child to ensure it's survival. This year it is/was loaded with flowers, but now it is curling up like a hand crippled with arthritis. I am just sick about this and have been awake since 4 a.m. this morning worrying about it. I will be contacting Chemlawn when I get home from work today, though I do not expect them to be sympathetic since I'm not a paying customer...just a disgruntaled former customer they will never get another time from - I would rather weeds take over first.

TurGreen treated my yard more than 3 times and it has not improved. The second time it was supposedly sprayed one day and two days later aeorated. This was a waste of my money. My yard look worse that it did before Steve, the technician began treating. I am in the house and no one rings the bell nor knock on the door. I am not aware of what is being done. Each time I call someone is coming and taking care of something that I cannot see. This is a rip off and I feel that my lawyer should be advised to see what can be done. The weeds are growing beautiful and they are ones that should have been dead by now.

On July 10th or so, Matt N came to me home to offer the lawncare service. He had a good talk about the company and what they can do for my yard. That day I decided to take the service. On the 15th they sent a guy to my home to spray a weed killer, fertilizer and pest control. One to two days after he sprayed my entire front lawn turned brown. I called the company that Monday to let them know what happened to my lawn. They said that they are sending a tech back out to look at the lawn for a service call.

The man did not come until that wednesday excatly one week from the date of application. It was the same tech that sprayed the lawn the first time and I showed him what he did to the lawn. He told me that he probably put down too much weed killer or something. He went and put down a fertilizer again on top of the other fertilizer he had put down the first time. He said that he would be back in 2 weeks to do another service call. Well after two days only weeds were growing, I called the quality control guy (Matt) the one who sold me the contract. Well he did not pick up his phone or called me back after I left at least two messages for him. I called the office again and asked to speak to a sup.

One came to the home the next day and said that the grass would grow back and he would inform the area manager and quality control man about the issue. Well to make a long story short the area manager came to my home and said that they did not do that to my yard and why am I waiting almost one month to call them about the problem. He said they will not replace almost 2000 SF of yard, all they are willing to do is keep comming back out and putting fertilizer. He told me if it comes back then so be it if not then that is not their problem.

Had their services in 2oo8. Not that satisfied. Declined their auto renewal for 2009. Since then, Receive weekly calls to renew service which I have repeatedly expressed my intent to not do so. On at least 6 different times told asked them to not call again. Spoke with purported Mgrs who assured me no more calls. THEY KEEP CALLING. What can I do to stop them? It's more than annoying...........

On the recommendation of a neighbor with a low maintenance lawn I hired Trugreen to do four weed control/fertilizer treatments and one grub control treatment. I prepaid for the service because it seemed easier and cheaper. I hired Trugreen on the sole condition that I be notified of the date of each treatment beforehand so that I could unlock the gate to the back yard (I have a 6 foot fence surrounding a large grassy dog run). Trugreen sent me a postcard with all the dates confirmed except the first treatment. I called to get the first treatment date confirmed, July 23rd, and that day came and went with no one showing up to do the work.

I called Trugreen to notify them of the missed appointment and they said they were surprised and that the technician would be sure to reschedule and call me the day before. I came home from work July 31st to find a warning marker on my front lawn. Trugreen had done a treatment (well, not really, but wait for it...) without notifying me. OK, but what about the back yard? Fence locked, toys strewn in the yard and a warning marker just tossed over the side. Did he or didn't he? Well, I have a neighbor who tried to break into my house so I have surveillance cameras in my windows. Unfortunately, only the front one was on and it shows the tech spray my lawn, but only partially, go around back, come to the front and knock on my door. When he realized I wasn't home he went to the truck and wrote out charges for weed control and grub control (spray) AND fertilizer, which was supposed to be a dry application and which he DID NOT DO when he realized I wasn't home. Got it on camera.

I suppose I could have them come back and redo the service but I have no confidence in the competence of this moron tech. What troubles me most about this experience is that he entered (or so he states on the invoice) a LOCKED yard with toys thrown all over. So, if he did hop the fence, why not move the toys? Or did he spray them? Or around them? Or did he just neglect the back yard like he neglected to do the fertilizer treatment? This idiot had absolutely no way of knowing for sure that the toys were dog toys, they could have belonged to a toddler. And even so, my dog doesn't deserve to be poisoned by an idiot.

They started doing services for people that they didn't request and CHARGING them! $82.95 bill that wasn't a service I requested!

this is the second, AND FINAL, time we have used TruGreen. The first time was a long-term treatment plan of about 12 months. For the most part, it kept the esisting grass very green (no dispute there). However, it never managed to rid our lawn of the moss...but it sure was green! We had field supervisors and technicians back several times and always got a "yep, still havent been able to get rid of moss"...how bout another $100 for this or continue your $60 monthly treatment for that.

This most recent occassion was a matter of convenience when I left for Iraq. In an effort to help my wife with the yard, she ordered it again. Well, again she is not satisfied and cancelled after 5 treatments. Well the customer service person was very emphatic that she wanted to help resolve the issue, but that was limited to words, NOT ACTION. Here's a clue TrueGreen, customers vote with their feet and wallets. In these economic times, customers need to feel they are receiving a good value; a decent product at a fair price. As a matter of convenience, I was more than willing to pay $50+ per month for a postage stamp sized yard to help out my wife, but NEVER again will you have my business. I will tell as many friends and family as I can what an over-priced sham your service appears to be from my perspective.

My lawn, it turns out, is infested with chinch bugs, sod web worms, and has a variety of weeds including yellow and purple nutsage, pursley, spurge, etc. I will need to sod half my lawn since the damage is so extensive. I am going to court for damages as well as calling the local TV channel action reporter. Promises to respray and resod have not materialized.

if i get one more phone call after 9pm i am going to get a lawyer and file a complaint to the fcc

This is not a complaint against your employee.... He is very nice & understands that we need some help with garden weeds as well. I have talked with Dave telling him I am upset about all of the extra treatments that your company has put us on.

We started out years ago, with (3) treatments a year for the grass and weeds.(I guess WEEDS) mean only the ones in grass. I think that we would like the change our treatment from weeds in the grass to weeds along bushs, (front & back) and in the flower beds for awhile. As your employee can tell you I have had 4 major surgeries in the 2 years and I can not go out to spray the weeds that are 2 feet tall in the back garden, which was at one time a couple of years ago = Lawn. I think by doing this and killing the weeds around the house, we would not have so many growing on the edges of the lawn.

Then 3 yrs. ago,the village said that we had to buy 3 trees/baby bushes, so the bugs at certain times need bug spray (2), plus a shot(1) of fertilizer. Those should be the only treatments for trees & bushes.

So I think that we have to rethink our strategy on our lawn/garden care, so we can feel that we have what we need & receive a fair treatment.

I have been with Barefoot Grass before you merged and became TruGreen, so I had to have started in about 1987 at my address. I was always happy with the # of lawn nourishment treatments and costs, but there are just too many and too costly now.

The grass looks good, but those weeds are bad.

We cancelled the service, we were told it was cancelled, he came anyway. He was only able to do the front yard, we are on a budget plan, 1 time in the spring - He did 2 -? They charged us 136.00, we called and agreed to 48.00 total for both applications to be fair to them. I noted last and final payment on my check - they cashed it - now they want more money! They are constantly calling us at home and on our cell phones. Laura lies when talking to us seperately about what the other has said to get us to agree to pay more - for something we didn't want, cancelled and it was their mistake.

Imagine our surprise when in the middle of the summer, without notification, our lawn gets extensive "lime treatment and fertilizer" -- and an Invoice for services for payment. I called the customer service department, to complain and have them stop -- and frankly, got a rather terse "who did you speak to 10 months ago to cancel? what was your cancel order number", which is a way to challenge the customer rather than showing real concern of a very inappropriate business operation. Eventually, without a real apology -- the charge was obviously cancelled. The evidence of the poor performance of TruGreen's work, and that so many people write of their trouble and wish to stop their service, should be known to to to unsuspecting lawn-owners and others

TruGreen - second year with them and my lawn has not improved. Crab grass and bare spots exist as they did 3 years ago.

The Funny thing about TruGreen is that most customers dont have a full understanding of the service. I've been working for Trugreen for 2 years. I see alot of complaints on here . I dont think that customers understand that different weeds come up with each season changes, i no its differnt for people in other areas but i work right outside of philadelphia.

when i first started with the service at the end of the season we got alot of calls about lawns being thin and not looking to good but think about it if you start in march and after about 4 apps you see some thin and bare spots where the weeds used to be, well new grass cant grow where there is no seed, so you may have to seed. also the reasons some lawns turn brown is b/c you have to water the lawn, just like the bags say at home depot you have to water the product in for the best results. and there are proper ways to water a lawn! You should always water in the morning bc the sun will soak up teh extra water c watering at night when the extra cant be soaked up can cause fungus.

there is also a proper way to cut the grass, on the highest setting with a sharp blade, if you cut it to short it exposes teh base of the plant and on a hot enough day it will burn out the base which causes it to be brown. I saw a complaint about the grub serivce, yes it is expensive but the grubs eat the product instead of the roots of teh grass and it suffocates them. i also saw a something about zoysia grass, did you no that in order for zoysia to be green the soil needs to maintain 65 degrees or warmer. also when it gets to hot for any type of grass the lawn goes dormant to protect itself.

I feel bad for the customers who have gotten bad service or have been mislead by sales reps, but i work as a sales auditor with the company, im that annoying confirmation call that our customers have to do. I no with in my branch i personally try to work and answers questions the best i can, i no you are all thinking that im just defending the company bc i work there but belive me i dont agree with everything that my company does but thats why i switched my job so that i can be sure all the customers i talk with understand, we are your partner in lawncare.

and i no that we do have some rude people that work for us but hopefully they will all be fired. seriously folks, call your local branch and dont be afraid to ask questions, we are there to help, not everyone in the company is a horrid slimy person, some of us do care!

On 7/1/2008 we were billed for service that we never recieved. After complaining that the service person did not leave anything (flags or invoice) so we would know he was there, the service person apologized for billing us for service he didn't perform. We are not interested in dealing with a company that bills us for service we don't recieve so we were going to cancel service at this time, but the person we spoke with talked us into completing the rest of the summer applications by giving us a free application. It was our understanding that the service would be cancelled at the end of the contracted summer applications.

In addition, in the fall of 2008, we received a call asking if we wanted additional fall service. My wife told them we were not interested and we wanted to cancel the service.

On 4/14/2009, we were surprised to find that the lawn had been aerated and we were being billed for $83.00. Trugreen says they have no record of us cancelling the service and will not acknowledge it. We have paid the $83.00 to avoid having it go to a collection agency, but we do not believe we should be responsible for this.

Come to find out they over did it a burnt my grass. Will never do buisness with them again. Do not recommend..,..,

If these people come to your door, shut the door! High pressure sales people and customer service people make promises that they do not keep. My lawn is pale and weeds are popping up. I call to ask when they are coming out and the lady says that I'm on the schedule in two days, (sure I was!). Two days later, they're a no show and they don't call to let you know that they won't make their visit. Once they get your money, they got what they came for.

Contacted by Sales Rep. Josh (his last name is not legible on sales form)on Tuesday, June 23. Actually, he did give part of his sales speil the previous day, the 22nd, and I asked him to call back after my wife and I discussed the situation. On the 23rd he visted with me and gave me all of the details, plus cost of four different applications; the first two being half price at $28.00 each. Said time-date of application would be confirmed by telephone later that day. I warned Josh that I wanted to be notified in advance of any workman arriving here as I wanted to be present. He stated that they would call and he gave me his cell phone number so that he could resolve any problem that could arise. During the phone call by a female rep. later that day, I was informed that the work would probably start the week of the 22nd. She was told that would be fine except that from the 3rd of July I would not be home and didn't want anyone here then. Told that would be fine.

Thursday morning the 25th I took my Jack Russel dog out for relivement and wondered why the dew was so heavy that my feet got wet. She was saturated. About 15 mins. later I let her out onto my closed-in deck and she joined in with my neighbor's dog in furious barking at someone in the front yard. Turns out that it was an applicator from Tru Green, and my response was "what the hell do you think you are doing?" Hearing where he was from, I further stated that he was only to be working in my presence and during the following week..Realizing then that said dog and I were wet with chemicals and not dew, I bathed her and then washed my feet off. By then workman was gone, but I called my neighbor and told her to wash off her animal, too.

Called the company and was told that the manager would buzz me later. His statement was the worst that could be expected would be small blisters on the feet. Small blisters be damned, we encountered poision. Anyway, he got an ear full about not following my directions and said things would be better in the future. Thursday evening, the night of the application, I was tying-up my tomato plants when I noticed two plants closest to the yard were wilting and mistakenly though it was from lack of moisture and watered them.

The next morning, Friday the 26th, I noticed dying weeds in the yard and finally realized that the tomatoes had been sprayed by chemicals as they were drooping more. Tried to contact Josh on his cell phone twice, once last week and yesterday the 29th---only an answering machine with no response from him. Climbing on my lawn tractor to cut grass, it became readily evident as I mowed how much lawn had never been touched by chemicals. Clover in an area that ran for 12 feet to 25 feet wide by 100 plus feet long was blooming in all of its glory, plus any and all weeds were very green. Checking more, the area in and along the side of my large deck also had not been touched.

who refused to give his last name and stated same at least three times. He heard very long and loud about his company and that I was pursuing the matter with the Better Business Bureau and the local Chamber of Commerce. And he was warned that if this was the way his company rectifed and solved problems reported by a customer, that he or his employees were never to set foot on my property again. Wonderful company and customer service. And that is stated factitiously. Thanks for hearing me out, and I hope that this report of mine gets around.

After cancelling our service, they continue to send workers to our home to spray the lawn and leave a bill. We caught them a couple of times and turned them away, but they finally showed up when we were not home. We called and advised we wouldn't be paying the bill. They finally stopped showing up, but are now sending us to collection for $56.99

Salesperson came to door with lawn service deal. Told him that I normally did it myself but this is going to be a busy summer and I told him I would sign up for 4 treatments + core aeriation. I also told him that I'm not easy to work with and have high expectations. Of course, he said they offer great service. After 5 weeks, no service, no aeriation, nothing. Called the office and told them I wanted my money back. The lady on the phone indicated that I was never scheduled for any service. She talked me into keeping the contract - after haggling, she said they would do the aeriation and lawn application at no charge. I relunctantly agreed. They came out. Aeriation was okay - looked like there were plugs. After two weeks, my lawn still is dried out. I increased my sprinkler time. We've also had lots of rain and little hot weather. I usually buy a bag or two of fertilizer from Home Depot and my lawn looks great. Pretty hideous. I had trouble getting through their phone lines - left a msg. to cancel and to not call me back. If you want the job done right, do it yourself.

I fell for the $49 a month we'll make your lawn offer. My lawn remained brown after many bills. When we called to cancel the service they kept sending someone and leaving a bill. However my lawn never looked GREEN. Finally they stopped coming but continued to bill me.

TruGreen called me and asked me who had my lawn service. I sad that I did it myself. They sad that they could do it for me for $48.00 dollars per application and it would be four applications a year. So I said OK. They sad someone would call be back in five to ten minutes to go over the offer. They called me back and I sad OK. They said someone would be out in five to ten days to do the first application for 29.95 . Someone came and said that it would be $210.00 dollars per application. Bottom line is that if there are calling people over the phone and making offers they need to know the size of the property. I talked for someone there and called if they used in internet to get the size of the property before they called to make an offer. There said yes but the girl was new and give me the price for a townhouse and the best they could do for me is $165.00 per application and I said that I would agree to $105.00 per application that it would be half of what they said it would really cost. They would ont agree with that. I would like to know how many people they do this to. They even send me the agreement in writing,offing a discount if you prepay for an annual total of $165.25

I contracted with Tru Green for several years and was fairly satisfied. Then my son bought a home and his yard was a mess. I called and added him to my contract. Without even looking at the lawn Tru Green told me over the phone that what the yard needed was aieration and re-seeding. I questioned this and was told yes with the description I gave of the lawn that was what was needed. I agreed without an analysis and they said they performed the service. After I paid over $100 we saw no change in the lawn. I phoned them and was told they would perform the service again at no charge. Supposedly this was done again, and again we noticed no difference. Then without my authorization they performed a weed control and billed me for it. I told them I would not pay it and they threatened to turn me over to collection. I terminated all agreements with them and paid them just to get them off my back. They continued to harass me and "want me back". They did nothing to appease me regarding the unauthorized charge and never did tell me exactly what the yard needed.

TruGreen sprayed my lawn through an account our previous homeowner had. When I told them I didn't know who they were, that we had just purchased our home and that since I didn't ask them to come and it was not my account that I would not be paying for their service and to immediately cease any additional applications.

This was in March '09, it is now May and despite numerous conversations with my local branch managers and corporate customer service, I still receive calls weekly attempting to collect the fee for that initial service, including now written threats of damaging my credit with a collection agency and legal action. They are RELENTLESS and one of the least professional organizations I've ever known - Anyone who would consciously choose to do business with this incompetency really needs to rethink their decision.

I currently work for Trugreen Lawncare in Marietta Ga. and am proud to say I truly enjoy my job and really do feel that the service we provide really improves customers lawns. I have seen results with alot of the lawns we treat that have been on the service within the first year and seen the improvement. I agree that sometimes customers are misinformed but that does not make us a bad company. I care about the quality of my work and I think it shows in appearance. I recommend anyone to use Trugreen because they truly do care about their customers(and no I'm not saying this to make us look better because of the complaints on this site). We are more than happy to help the homeowners with any concerns or questions they may have. Give us a try. We'll love you as a customer!

After reading some of the consumer complaints with this company, I realized that the same thing has happened to several consumers. Tru green makes a half hearted attempt to correct the situation knowing all along it will be a long expensive process to do so. Only the weeds were suppose to be destroyed not the grass. I believe this is a scam to get more services from the consumer. I would like our grass to look beautiful like our neighbors, however, tru green has ruin that for the time being. I want this company to replace the burned areas of my lawn with new sod. They caused the problem, they are responsible for fixing it immediately. I do want to speak with an attorney if I have a case. The homeowners association will be addressing the burned spots on our lawn and we could quite possibly be fined.

I have been attempting to sever relations with this company since 2006. They attempted to just go ahead and spray when they didn't think I was there. Luckily I caught them and prevented it, telling them I would contact the police and charge them with tresspassing if they came onto my property again. This was 2006, my last contract with them was for 2005.

Since then they call on a monthly basis to harass me to purchase their services. I have just filed a complaint with the FTC on the Do Not Call Registry as it has been over 18 months since I had any relationship with them. It seems to me from the other complaints on this website they would be easy pickings for a competent attorney to file a class action suit as their tactics are consistent across the country. They killed my perennials along the grass line. Mostly I just want them to leave me alone. This sort of bullying should not be allowed.

We had Trugreen in 2007. We were satisfied with their services becouse we still had weeds, crabgrass and the bugs were eating our bushes. The start of 2008 they called to continue our service and we declined. They kept harrassing us. My husband talked to the tech and had reached an agreement. They would apply lawn application in the spring and fall.

After the fall application we were still not happy, we had crabgrass and weeds. The bushes still looked like they were bug infested. When they called to see if we needed grug control I informed them that their services are no longer required!!We moved in February 2009 from Ohio to Kentucky. We received a bill statment 60 days late at our new address that stated that thet treated our lawn and bushes on 3/12/09 and again on 3/26/09. We never requested their service.

When I called the billing office in Elyria, OH the woman told me they are sorry, but the new owner got the bill they hung on the door and it took us that long to find you. HELLO, we do not live or own that that property. She asked if we ever canceled our service?? Both my husband and I had cancelled numerous times. How can TruGreen bill someone who does not live or own the property they serviced???We do not nor have we ever signed a contract with them.She said they will just send it to collections. So I guess any company can just enter your property or someone elses for that matter, perform a service and bill you for it????? TruGreen billed us $175.32 for services to someone elses property and if we do not pay they will send us to collections.

What makes this really interesting, is that this was the second time I had to call them within a matter of a couple of months. The previous time I had complained that it if they were spraying my yard at all, then they must have been using plain water. They retreated after my complaint and all the weeds began dying very quickly. I had wondered if they even treated at all until I complained about the weeds; now, with this second issue, I think I know the answer.

I made a double payment; my error. I was then subsequently manuevered by obvious professionals of deceit. Service has been cancelled but Tru Green still has money owed to us. This was confirmed by a manager, Ben Saur, now with the Dayton, OH office. After more than a score of phone conversation, where promises were made and never kept, we still are owed this money from a situation that occurred in October of 2008. Personnel has been rude; just tonight (larry) hung up on me.

its 2 years later and the weeds are twice as bad as when they started. they stopped coming and I moved out of state but now I am trying to sell the house the weeds are a real problem

In the Spring of 2008, I decided to hire TruGreen ChemLawn to take care of our lawn maintenance. Even though our lawn was fairly new, it was in really good shape, and I wanted TruGreen to make it look even better.

After a year of "treatments" the lawn is a complete disaster. I paid an average of $150 per application, and this year I have a massive grub problem. I suspect that TruGreen actually brought the grubs over and deposited them on my lawn so that I would have to pay for their grub control. I've lived in the NE for 20 years, and have NEVER had any grub issues on previous lawns.

Unfortunately, I don't have any proof that TruGreen deposited the grubs, all I know is that after TruGreen treated my lawn, it is in worse shape than it was before they started. I now have massive repair work to do to fix the grub damage.

In my opinion, stay away from TruGreen, and hire a local professional.

In a previous experience with another lawn care provider, what started out as $200 worth of lawn care ended up at $450. So I decided to try TruGreen's pay up front deal for $200. No complaints about service (neither good or bad), but got so many calls trying to upsell me and could not get straight answers to the question "Is this part of my pre-paid service" that I was not going to do it this year.

They showed up anyway, without another pre-paid contract, and then billed me for the service. I called to tell them I did not have a contract, and they said "No problem, they will take that off the bill, and cancel service" But the bills keep coming. I called again and this time they show that I cancelled service (which I never signed up for) but the bill is still due, and offered to split the difference.

I have to wonder if there is a legal mis-representation. if I signed up for a pre-paid contract then how can it renew. The intention of the Contract was for a fixed amount of service, and that's it. If they would like to sell me another pre-paid contract, then they are welcome to do so. $51.00.

We used TruGreen for a couple of years with good results. Last year we called and canceled our contract. TruGreen kept calling, even when I bluntly told them to never call again. Finally, as a joke, my husband tried to low ball them into a deal for one year and they said okay. He was specific about the contract ending after one year. This January they called three times, leaving messages, which we ignored. I came home in Feburary to see their sign on our lawn stating they did a treatment!

I called and was told smugly that since they couldn't reach us, that the contract was still in effect. I told them I would pay, but to NEVER call us again. Last week a salesperson showed up at our door trying to sell TruGreen. Apparently the company didn't pass on our messages. Last night I got a call from Barry asking if we wanted to continue services. Again, I went into our issues with the company and he said if they didn't hear from us, that was their cue to continue the contract. I have tried to be blunt, but nice but am getting frustrated.

They don't seem to care nor are they logging our conversations. I will never refer anyone to TruGreen. I told Barry I considered his call as harrassment and he said he would pass on my complaint. Oh yes, a week after the lawn service, I received an online survey about the last service. Because I rated them as the worst, I was sent a message saying a supervisor would contact us. No call yet.

I was quoted a price of $29.95 for a one time treatment. It was an advertised special. Similar to others, they wouldn't stop treating the lawn although I told them to stop. They woudl come when I was at work and slipped the invoice on my door. I had only agreed to the one treatment and they knew it. The customer service area kept saying they would tell the guy to stop coming but the salesperson also needed to get involved. I told them I would not pay for unauthorized services. They sent it to a collection agency that called every day. I took it to the Texas Attorney General's Office and the President of the company. The company made the mistake of thinking they could ignore the Attorney General's office and me. Things got heated for TruGreen Chemlawn after that. The Texas Attorney General's Office is not to be trifled with. Soon, I got a written apology, apparently the salesperson was fired and the charge was removed from the collection agency. They acknowledged that I was correct in saying I had only agree to one application. I encourage others to push through with your complaint. Because the pattern is so similar, I think they train their people to be relentless and shade the facts.

When I inquired about the bill I was told that there was a note on my account saying that the customer does not want the service performed. The note was dated prior to the service.

When I inquired about the bill I was told that there was a note on my account saying that the customer does not want the service performed. The note was dated prior to the service.

Last summer, the TruGreen salesman had been around the neighborhood several times, so I figured, "what the heck, I'll give it a try". I agreed to ONE treatment for fertilization, and ONE treatment for pest control. Big mistake - they started calling day and night several times a week. I told them not to call anymore, I was not interested, etc. It got so bad that we actually had to block their calls to our phone number.

Then, (and I find this unbelievable) they had the gall to show up at my address last week, treat my lawn, and leave an invoice! I was livid - I immediately called TruGreen to lodge a complaint. I told the rep that I was not paying for the service and to speak with my attorney if he had a problem with that. He responded that he would send the invoice to a collection agency. Apparently, by agreeing to a SINGLE treatment, I had agreed to the annual service! I had not agreed to any recurring service from them. I am considering filing a lawsuit.

I got busy last summer and couldn't followup with them again and come October I contacted them again and starting this time they made several appointments and never made it. This is APril 2009 and it is almost 6 months and I still don't have any response ffrom these immoral people at trugreen- monmouth, nj. I would never use or recommend trugreen for anybody.

I paid around 2,500 for the service and my lawn is worse than it was before tru-green service. I am trying to repair it but I am not sure if I can. Apart from monetary loss, they wasted a lot of my time with missed appointments.

Trugreen has perfomed my lawn service for roughly 1 year. Last Fall I asked for aeration and overseeding to be completed on my yard. When the service was initially started and this service was requested, I specifically asked for fescue Marathon grass to be planted. They came to perform the service......While service was being performed they used a different style grass.

When I first complained about the grass, According to a service specialist, was an unknown form of grass. I was then instructed to remove the grass or wait till summer it will die. I am paying for the Specialists to perform this work why should I have to remove the grass? Next, I made several complaints. Some of the service guys seemed to care but when I finally got to the Branch Management as well as the office manager is where it all fell apart.

I requested to be re-imbursed for the bothched service during the aeration. They offered a free aeration and overseeding service. I was then informed by mail that my account was cancelled??? I then spoke to Jackie (Office Manager) after numerous calls who instructed me a manager would come out to asses the situation. Three weeks have passed and no one has contacted nor called me for anything. My account remains cancelled...Without my request...No service what-so-ever and no refund nor planned service.

The physical damage that resulted was to my lawn. I have 2 types of grass that couldn't be more different. I have dead or dying areas and I still have weeds. I would expect a full refund of the services which were rendered and payed in a timely manner.

I canceled service with trugreen over a year ago. last week they charged, through my bank,for services. They did agree to refund the money, but it came directly out of the bank and now I have to wait for a refund from them.

As a result I have bills that will be paid late, resulting in late fees. I don't need this added stress, or the hit on my credit report.

Over the pass three years I have been paying $214.20 per month for their lawn care service with sub par results.Last month [ 03/09] they apparently put on too much fertilizer and ruined my lawn.After several calls, they will not send out a supervisor or respond with a phone call. Trugreen has cost me $7711.20 and all I have to show for it is a burned up lawn.They are a rip off and I would advise anybody to stay away from them.

This company has been harassing us since we cancelled service in August 2008. We have paid our bills in full, cancelled our service, and do not want any phone calls or junk mail from your company. A service technician came to our door today on April 10, 2009 to ask for our signature. We refused to sign and refused service.

I inquired about having my lawn serviced by Tru Green as I am a past employee. I put my information on their site and I was contacted that day about my lawn. I proceeded to tell him the size of my property he asked for the lot size, I told him a little under 3/4's of an acre but the grass does not cover the entire lot. I was quoted by Jason that the price would be $120. I told him no and to come and measure my yard. He proceeded to get kind of hostile when I told him no to the price and to measure my lawn. He said he would be at my house by the next day between 2-4 o'clock. He never arrived. I received a call later that night saying he would be here around 12-1 the next afternoon.

The next day 1:30 comes rolling around no one shows up I call the office in Austell and was told he was on the way. He arrived 20 minutes later and done a general overview of my lawn. He said he can treat my lawn for $40 and aerate it for $80. Told him fine, I was furious already for wasting a day waiting on him before and he took off not taking no more than five minutes looking at the lawn. I get a call around 4:30 from his secretary saying that I agreed $45 and $90 I said and asked for him to be put on the phone. He started arguing with me calling me a liar that he never quoted that price. I told him fine you wanted to bait and switch me I will find someone else. He then hung up. I have not heard back from anyone saying sorry or anything oh well. You try to give some one business and they try to ***** ***.

I had a one year contract with TruGreen. At the end of the one year contract I cancelled their service. Since cancelling service (6 Months ago) with TruGreen. I am now recieving weekly phone calls from them saying We drove by your house and we see you have weeds in your yard I have repeated my same message to them each time they call. I no longer require your service, please stop calling me. And yet, the very next week I am again receiving the same phone call.

How many times must a person be forced to say NO And STOP CALLING ME Before TruGreen gets the message. It is to the point now, I classify their interruption in my life as Harassment. I am also on the Do Not Call List And I have also filed a complaint there against TruGreen. I just want it to stop!

I am a senior citizen. I was contacted and proposed services. I specified I would like the services but on a month to month basis with my approval each time as my budget varies and may not be able to afford the service each time. On 4/4/09 I received a letter from a collection agency that they were attempting to collect unpaid amount of $48.71 on behalf of Trugreen. I called Trugreen and asked the service date as I had not authorized service for quite some time. They told me October 13, 2008. That was about 1 month after Hurrican Ike destroyed the entire neighborhood, the contents of everyones homes were deposited on our lawns along with all the debris and aftermath of Ike!

There was no way service could have been given at this time, authorized or not! The company immeadiately said they would 'remove the charges' leading me to believe they knew better. My concern is how many other hurrican victims (as well as elderly folks) are being scammed by this company.

On my budget, $48 dollars some months is 'food off my table'. I will be checking to ensure this charge has been removed from collection. I have good credit and won't stand for anyone's oversight or greed damaging it.

My wife was contacted by a TruGreen sales person and was told that their lawn service would kill the weeds, thicken the existing grass and make our lawn greener. A service technician came to our home on 2/21/09 and examined our lawn and said that the chemicals he uses would kill only the weeds and make the lawn greener and thicker. It is now over a month later and our lawn is filled with blocks and strips of dead areas previously covered with thick st. augustine grass. Also, damaged was done to flower and rose beds after being told that they wouldn't be harmed by the weed treatment. My wife called to complain about the apparent damage to the flowers and was treated very rudely by the office person at TruGreen.

I cancelled this service via several letters starting in June 2008. The company continued to treat my property without my permission. A tech called prior to one visit and I informed him that I cancelled the service. He came anyway and left a bill on my door for payment. I sent a second letter to the company and informed them that further unauthorized services on my property would result in non-payment for their services. The company called me to inquire about payment and I informed them of the cancellation letter. The conversation resulted in a dispute saying I authorized the service by phone. Not true. They continue to send advance notice of the next unauthorized treatment which they expect to be paid. I will send a final letter with certified receipt returned that they will receive on 3/30/09.

The company continues to bill me. The next scheduled unauthorized service is 3/30/09. I am prepared to obtain legal assistance if this has any effect on my credit. If necessary, I will also obtain a restraining order to keep them off of my property if this behavior continues. Please advise.

It is illegal for anyone to apply a pesticide to a lawn or other property that is not under their control without that property owner's permission. This is true for nearly every state. If you have truly ended a contract and do not want a pesticide applied to your property then no party can apply pesticides there. Doing so will violate state and possibly federal regulations regarding pesticides. You can contact your states Dept. of Agriculture or Department of Natural Resources if this happens. They should be more than interested in dealing with the company.

I purchased and paid in full lawn service in 2008. I arrived home yesterday to find they sprayed my lawn so I called to find out why since I did not authorize another year of service. I was told that their service is like the utility company and will be year to year unless cancelled. I advised they were not like the utility companies since the utility companies are a necessity and I did NOT authorize another year of service. The company was very argumentative claiming they sent out prepaid information at the end of last year. None of this information was returned to them! They also claim it is on their invoice and with invoice in hand, there is nothing on there that states this information either. They are scam artists trying to rake consumers over the coals!

Economic hardship! Can't keep food on the table but they want payment for services that were not authorized!

Harrassing phone calls about late payment - despite the fact that payments were made (bad accounting); treated lawn during bad weather despite my request that the do not treat during rain; agreed to retreat but did not come despite numerous phone calls; treatment not good, continued to see weeds; cancelled further treatments this season (2009)

Waste of money and annoyance

Yes.., I have switch lawn services from Truegreen to ?????, for a better rate for the same service, Truegreen could not match the price, now Truegreen will not stop calling, they call just about every day, sometimes twice a day, I have asked Truegreen to stop calling several times because I no longer do bussiness with them but they keep calling, I'm on the do not call list, so please stop calling before I file a complaint againts Truegreen, thank you.

ENOUGH IS ENOUGH, I tried to be nice about it, GETTING ON OUR NERVES having to explaining why I switch, I have asked Truegreen to stop calling a dozen of time, hope this will take care of it....

I canceled service back in October and I am still getting repetitive calls dailey after I complained about the calls. They even put treatment on my lawn I refused to pay for since I canceled 4 months ago!I want them to absolutely leave me alone.

They placed chemicals I did not ask for also have put me through the stress of calling and answering phone calls I did not need to answer. I am even more angry that I lot about $10,000 worth of landscaping I have to replace under their care which is why I canceled.

I cancelled my lawn service with Trugreen in the fall of 2008. After canceling I received multiple phone calls from Trugreen asking why I quite their service and what the can do to get me back. I politely said no each time. After the 3rd call I asked them to not call me again. Since my request to no longer be contacted I have been called 4 times. Each time I request they do not call me again and that my name be taken off their call list. Each time the phone rep says no problem, but yet the calls do not stop. The last call I received, the phone rep briefly listened to my discontent of being bothered with yet another call, then proceeded to laugh at me as he hung up the phone.

I feel like I am being harassed and that Trugreen has no intention to stop calling me despite my repeated requests.

After cancelling our service and requesting that we be removed from the calling list, we continue to receive telemarketing calls trying to get us back. I just want to alert everyone who's considering hiring this company to not do it unless they want harassed long after cancelling.

Well it's bad enough you get calls every year even after you say don't call, but now you get flyers in the mail, and if that isn't bad enough now every year they come out leave flyers and then last knock on your door. Can't they get the hint leave me alone, why can't we stop door to door high pressured sales people.

I had beautiful Saint Augustine grass in my yard and this company killed my grass. The chemicals they used for on by lawn killed my grass. The service person was B. Gibbs and the service manager is J. Wittenauer and his assistant is name Leo. Leo and J. both came to my home to evaluate the situation and said that he grass is dead and will need to be replaced, but J. only agreed to replace the grass near my front door.

My lot is 1.5 acre, one acre was covered with Saint Augustine grass. J. credited my account $270.62 for the last two treatments that continued to kill my grass, but he claims that the grass will grow back some day, but he did not know when.

My home was built in 2005 and the grass was installed at that time at a cost of $10,000. I have gotten two estimates and it will cost at least $6,000 to replace my grass. My back yard is completely dead.

This company was inaccurate in the service they promised, then in the way they provided it. I was content with paying for the wrong service, requesting they remove me from their database and moving on. They then repeated the service a couple of months later to which a phone call relieved me of payment, but I was expectedly unhappy when they treated my lawn without authorization and requesting payment after I told them to cancel my from their business.

They have called my approximately 10 times in the year and a half since that initial treatment in an effort to get my business. A company representative has also been to my house no less than two times in that time. I have respectfully requested they not call me anymore, but the calls will not stop. I feel as though this constitutes harrassment and a violation of my rights.

I want this company to be investigated for criminal activity. No other company has ever demonstrated such behavior to me in any way close to this. They will not stop harrassing me with phone calls and to a lesser extent, in-person visits and propaganda through the mail.

Had a truck out to spray for broad leaf weeds in my yard. It was a very windy day and I did not think it was a good idea. The operator was Hispanic and did not speak any English except for Ok. The spray drifted into a beautiful line a lilacs and roses that my mother had planted when she was still alive. Needless to say, everything died. Tru green would not accept any fault or even credit me for the application! I decided to keep the service to investigate further. I told tru green to let me know the date of the next application, which was fertilizer this time.

I call the state duty officer with my suspicions and had him come out for the next application. The operator was not licensed in the state of mn as an applicator and the duty office said this is an ongoing problem. In Minnesota all applicators need to be licensed. Check the person for their card which is REQUIRED to be carried by ANY applicator. Beware if they say only the supervisor needs a license THIS IS NOT THE CASE. I got back with bullish tactics just as Tru Green has done to so many others. I contacted the state Attorny general with my experience and filed a suit in conciliation court in which I won and the lawyer for tru green got a talking to by the judge for trying to twist the law regarding licensing and stating that the operator knew what he was doing.

I had the shrubs tested by the university AG dept. to confirm my claim. Do your home work and get back. Much of their collection tactics and scams are illegal. The poor results are enough to sue them alone. If you have a problem take ACTION. You will be satisfied with the results, IF, you deal with the proper officials who WILL take control. Dealing with their customer service is a HUGE waste of time.

If you don't see results from customer service TAKE ACTION before they create a bigger headache with negative credit reports calls ect. It's easy to sue them in conciliation court. Go down, fill out the paper work and wait for your court date. You don't need a lawyer. Just the proper documentation to make your case. I now use a mom and pop lawn service and deal with real people and am very happy. They have an ugly truck, but do beautiful work.

Won in my case damages and refunded the entire contract amount.

Service was terminated 1 year ago and we are still getting regular calls about starting the service again.

It is costing me minutes on my cell phone each time they call.

They keep calling my elderly mother, who has told them that she no longer wants to use their service. This was both last year and this week, the first week of February 2009. They won't take no for an answer. They keep calling back, stopping by as they did last year, and they have called three times this week. I told them no the other day when I also said I was busy cooking supper (several times).

They didn't respect me telling them multiple times that I was busy cooking, and saying, no and I hung up on them. This morning, my mother told them no. So, we finishing up after dinner, and they call back a second time today. I said no. He kept trying different angles. I said that I was ready to write them a letter and to the Better Business Bureau. He said why do you have to take it that far, and then kept trying different angles to argue to keep us on the hook with them. I hung up.

Last year, they continued to provide service and bill for service after they had been told no. This yeaer, they are just beginning to harass us with phone calls, and it is the first week of February. As of today, there have been three calls this week, two after I told them no, that we were not interested.

Two years ago a TruGreen guy came to my door and offered me discounted treatment if I get seven for the season. I accepted and had them add airation as well. They said their treatment would enhance the luster of my lawn and kill the weeds. The only thing it did over the course of the first five treatments was to get rid of the handfull of dandylions I had and make my yard look sickly. I called and had the service cancelled because broadleaf became rampant in my yard and they said it would take at least another season of treatments to take care of all the weeds.

As my service was cancelled, I have been contacted 12 times over the last two years by their telemarketers, two of which claimed to be regional managers. I told the first five to make a note in their system to stop calling, take me off their call list, and why. They are still calling, each claiming that there are no such notes and have no idea why I don't want their service. With each phone call, they get more pushy and rude, which in turn causes me to be rude and crass at times. I would stay away from the Davenport, Ia branch.

We are totally dissatisfied with your service. We have paid for 2 services. The 1st service weed treatment had no effect on killing our weeds and was redone with again no results. The second service we were talked into and that service was lawn aeration. They only aerated 40%. This was not even half of our lawn. We were promised it would be redone but we have never been contacted about this and it has not been accomplished.

During all these problems we received several calls to sell us more services and each time we expressed our dissatisfaction and said we would consider more services only after we had received the services we agreed upon and solve some positive results. We actually have more weeds now then before your lawn treatments were done. It seems to us that we have been hustled. We find it hard to believe that a corporation as large as TruGreen would have such poor customer relations. We expect to hear back from corporate and not another person trying to sell us more services.

A year ago, I signed up for the North Andover based, TruGreen Chemlawn lawn service for the upcoming Spring. They never showed up for their scheduled appointments. I made multiple calls to their service department but I was unsuccessful in getting the technician to my property. I ended up cancelling their so called service in the early spring.

Since cancelling, I have received multiple telemarketing calls form this franchise, which at times became 'pressure sales'. I asked repeatedly not to be contacted yet I still receive sales calls. I would not recommend this specific franchise of Chemlawn. It is poorely run, and the sales staff are rude. You are better off doing it yourself.

I have paid Trugreen $1400 the past two years of service. They promised that my yard would look perfect and that I could never get it as good as them on my own. It has been two years and 16 treatments and two airiation and overseeding and my lawn looks worse noew than when they started. I had to pay more money out of pocket to get a third of my yard sodded.

I have never heard from anyone asking how my yard looks, just a call every other day when my payment is late because I am dissatisfied with my service. They seed my yard so late in November that the seed doesn't have a chance to take root, and there is not a chance to get them to come back and reseed. When this happens, the yard turns to mud in the winter. Now they have sent my $49 bill to collections instead of calling me and asking why I have not paid. I would use Scott's or just get the stuff at home depot and do it yourself.

I canceled my service in both Gerogia and Florida I Georgia they never did control the weed problem after many calls with the branch office! Very poor service!! In Florida I canceled and they keep sending me a bill on service that I never approved of! I will never again use TruGreen or any other LAWN Service!!!!!!!

i worked for trugreen for over three years.i never laid out from work ,worked hard when on the job and were always good to my customers . i had the worse route and the less customers out of all the techs.we had one white tech which started about two years after i did and bill gave him the good route and that,s how i ended up the route i had.this tech really should have had the route i had but when he started bill all of a sudden wanted to change routes around giving him the good route with high revenue and good building power.

on december 5 i worked all day and completed my route,filled the truck back up and done my paper work. after finishing my paper work bill called me i the office and begin to tell he couldn,t afford to keep a person only bringing him a 155,000.00 a year for revenue.bill isn,t the person he try to make the customers see him as .bill treat his customer according to color just like he do the techs.what i mean by that is when it a lower class or middle class customer in the mostly black neighbor he tell the techs no to waste chemicals and use your own judgement but when in the high class where the well wealthy at to take extra measures and take care of every thing.

bill will black guys come in and put in applications the same day a white guy will and he will tell the black guy he will give him a call and hire the white guy right on spot the same day.the whole time bill have been over trugreen [over two years]he never hired any blacks in his office or sell positions but hired one black tech because the white tech he hired did,nt show up the first day.he gave all the whites keys to his company but never trusted a black with a key to have that same privilege.bill told us he had trust issues but only to find out it was against blacks.i feel like someone like him should,nt be running a business.

i were fired by bill because he said he coundn,t afford to keep me because i only made him a 155,000,.00 for the year. i refused to talk to bill regarding this matter and he told me i were going to talk to him or he wasn,t going to give me my check.this ended with an altercation

I worked for this for over three years and wasn't treated fairly. bill treated his white tech better than he did blacks.bill never hired blacks in his office or for sales.he told us he had a trust issue from his previous work places.but later to found out that it was against blacks because all the office staff and the one white tech had keys to the office and the chemical shed .all the black tech had to wait for bill to come out the office every day and let us in.bill would tell us when we are in the killarn area to make sure we take care of every thing but when we are the lower and middle class areas to make our own judgement and don't extra if the yard is junky [with mostly crab grass,weeds,and and other un wanted grasses.

I had a every 6 wk service agreement and they came twice within a week's span. I told them due to finances,and I am a do-it-yourselfer, please every 6 weeks, not earlier. I saw a sign on the second week of Decemeber 2008, then the following week, I found another sign in my yard stating that the lawn had been sprayed again. What part of every 6 weeks, does this company understand? As far as I know, the sign was in the same exact place as the previous week, are you kidding me? They also said, that they (TruGreen) would reapply if the yard was not free of debris. Hello, my yard was riddled with pine straw and limbs from trees from the previous storm from a couple of days before the last service from TruGreen. I will accept the service, but I refuse to pay for a service I do not agree with and the frequency of which services were agreed upon.

I have never spoke to anyone in a customer care service so rude and unwilling to listen to the customer only that she was right and that my problem was we just didn't like what she was telling us. We authorized basic treatment services late summer-early fall. After a call concerning the appearance of our lawn and assured it was improving, it was suggested we needed over seeding, we advised we could not afford such a treatment at this time and were advised its no problem we can make payment arrangements so we accepted.What a mistake!

Work was done on 10/1,10/2 and returned on 10/16 to correct work done on 10/2. We started to pay $100 monthly, we received a call and we advised we would be paying $100 monthly since the sales rep advised payment arrangements could be made and no further discussion pursued. However 12/1 we receive a call from Kathy who says the balance is due now, and she had no authorization to accept any thing less. We ask for a manager to call us back so the matter could be corrected. We get the most rude individual calling us back on 12/2 the Office Manager Stacy who is unwilling to listen to us because she was right and our problem was we did not like what she had to say.

Not that perhaps there is a complete lack of communication between the sales rep that promises anything for a sale and the billing office that doesn't give a hoot other than pay the bill. I also worked in customer service if we had ever spoke to a customer in the manner we were treated, we would have been suspended at the very least. To date 12/2 two $100 payment have been made on services done in October. I have never spoken to anyone that was just so totally unwilling to listen to her customer and continually talk right over the top of us since she felt her words were more important than anything we could possibly have to say.

True Green called me to ask if I wanted lime application. I told them no. They were very rude to me and argued with me over how they could do the service cheaper than I could. i have had their service for 2 years and have been happy with the outcome, but not the constant phone calls soliciting more business!

Anyway, they came an applied the lime anyway on top of millions of wet fall leaves. Now they are saying I have to pay because it was part of my service last year. They say the call was not asking about lime, but potassium. I have placed numerous calls to the local company and now canceled my service. Then I have called the national headquarters twice and they still are saying I have to pay for the service. I told them to come and get the lime from the woods where it sits after we moved it off the wet leaves. They said I shouldn't have moved it and that was my fault! Amazing.

This is the worst customer service I've ever encountered! Know one cared about the numerous phone calls soliciting business! The fact that even if I wanted the lime it was place on top of layers of wet leaves! I will not be paying them! Let them take me to court over the lousy $52.

I feel like some kind of thief. I didn't price it...I called, they brought my house up on some kind of satellite, measured the area, and gave me a quote. I agreed to the contract even though it was nearly twice as much as I had paid to another company. I left the other company because their product required watering in to be effective against fire ants (my biggest problem) and I just don't have an adequate watering system. Why on earth would these techs say such things. If they feel I have not been adequately charged they should terminate my contract or tell me they have to raise my price. My neighbor has the same service and just about the same area. She pays less than $80.00 per month but she has been with them for a long time. I'm going to cancel my service after this year because I don't like the aura of dishonesty that's surrounding this contract. I feel I've been led into some kind of scam and I don't want any part of it. In addition, I don't feel I can trust the company to spray my lawn as agreed to if they think they're being short changed.

I hired TRUGREEN to take care of the lawn and prepaid for the year. They looked at the lawn & said they would be able to take care of the weed problem that was just beginning on one side near the neighbors' property. They sprayed a couple of times but I noticed that as they sprayed in a sweeping zigzag fashion they walked quite briskly and did not get full coverage. The weeds continued to expand. I called them in the spring when they didn't come & asked if they were going to spray pre-emergent weed control. They told me they don't use that because they only spray if they see a problem. They left me notes to water more often, water less often, mow more often, mow less often!

They called to offer a special fertilizer & bug protection spray on ALL my trees and shrubs for $40. Since I have a lot of trees, I thought it was a good deal & agreed. When they came, they said they don't spray palm trees (that's a different spray-I have 35 palms)nor would they spray any fruit trees (different spray-I have 15 fruit trees)but only regular trees. So they sprayed the 3 pin oak and the one small magnolia! I continued to complain about the growing weed problem. They wrote on my ticket that I had wild grasses. They sprayed the lawn very sparsely without fully covering it.

My neighbors who used to stop by & ask what I used on my thick green healthy lawn were asking "What happened to your lawn?" They began to relate to me horror stories about others that had handed over their lawns to TruGreen, too. My dark green, agressive-growing Floratam lawn began to die as crabgrass, carpet grass & spurge took over.This was a brand new $6,000 lawn that for a year & a half had looked spectacular...until TruGreen took over. I continued to care for my lawn as I had always done with proper watering, mowing and using by Cyclone-Rake to vacuum pin oak leaves off it. Whenever I talked to the service reps about the poor condition of the lawn & it growing progressively worse they said it was probably from neighboring lawns: weed seeds, or the drought (I watered throughout the drought) or too much rain (sandy soil with no standing water problems). They sure had every alternative answer in the book other than it was their fault!

this would be acceptable, if not for the fact that this happened ten plus times a week.

-the company was NOT honest at all about the chemicals that they use. When I was in training, I was told not to tell people that our chemicals were "safe", but rather that they posed a "negligible risk" to customers and their pets.

While I was employed there, I recieved around 3-4 different complaints that their pets had either developed an allergic reaction or died from the products we applied to their lawns we applied in the past.(pleae note these were not fro treatments that I applied, they were testimonies from customers that I worked with) When I complained to the management about this, I was essentially scoffed at and told that these testimonies didn;t mean anything without proof. They didn't even bother to contact the customers and find out what happened. I was just fed some statistical spiels on how people that work for trugreen are healthier and how in the past they contacted vets and it was found that the chemicals we use are "too diluted" to effect pets.

when I wanted to go to the doctor to get it checked out, I recieved a lot of attitude from the safety manager, John. When my doctors explained the cause of my burns, John also gave them attitude as well.

-during my employment there, my girlfriend developed an eating disorder, and as such, was admitted to the hospital. She was to have a court hearing to determine her financial aid. I didn't find out about this until the day before since I had to work long hours and didn;t get to talk to her hardly at all. Rob again raised a fit about how I don't respect him, and that I should find a different job. It was at this point that I decided, I would. And I quit.

this was the 29th. I did no recieve the letter till the 1st, and it was postmarked the 31st. He did not send it out until two days AFTER I had complained.

-I am currently attempting to recieve unemployment benefits from my company. Not only is trugreen trying to deny me my benefits, they lied to me about my position while at the company. During the interview with the workforce development and a representative from trugreen corporate, it was stated I was a Temporary employee. When I was hired on I was told I would be full time salary after 90 days. I was also told this by kevin after about 60 days. I was employed at trugreen for around 100 days.

ive worked for trugreen for 6yrs 3 now in myrtle beach it bothers me to read such horrible stories.this branch is not like that at all we have 5lawn techs &1 tree & shrub tech dont beleive everything you read if you live in horry or georgetown county give us a try myrtlebeach branch is all about the customers if you dont beleive me call i will personaly take you on my customers lawns and that way you can get it first hand try us don

First off all you customers dont know jack about lawn care that is why you call for service. I'm so sick and tired of customers knowing all. My lawn never looked so good. For the past 16 years it has looked greener and greener. They give good advice and great recommendations. Maybe if you listen and dont be ignorant your lawn and trees, shrubs would be in their best condition. I always get the best comments from my niehbors and it's worth spending 1000.00 every year on my 25,000 square fott lawn with no inground sprinkler system.

I have used this service for two years and stayed current on payments. Last year, I paid upfront for the full service, but this year I decided to call for service as needed and pay on the phone. I had 3 applications and a grub treatment during the early spring and summer. A salesman Tom came to my door, in Septemer and offered me a free treatment. Construction was underway on my driveway and patio at the time, and new sod was installed along the driveway and patio. I told him sure if there was no charge, he can get rid of the weeds that were on the existing lawn. Within a couple of days a treatment on my lawn was done. I get a bill for $45.

I call and explain that there must be a mistake. The person that answered the phone was unwilling to listen to me and rude. A copy of the forms Tom had given to me, stating this was a free application to be done in the next few days, were sent to the office along with a letter. In the note we asked not to be contacted any more and explained that we no longer would like any services from them. Tom the sales man comes to my home and leaves a note on my door. He states that round 1, 2, 3 and 5 were done. Round 4 was moved and will be free. I never asked for any round or authorized one. I only agreed to the free treatment. During this time I had installed 3 truck loads of top soil and grass seed across my front lawn. His note says that they will be back in a week or so.

I call the office that day. Any treatment would kill the new seed and I have already asked them to stop contacting me. The office was apoligetic and said that they had already recieved my note and had me in the system. I was told that my account was clear. Within 2 days I start getting calls from TruGreen. Each time I tell them that they have the paperwork to clear this up. Three people continue to call about every other day. I was awaken on Saturday at 8AM by one of these collection calls.

Today, 11-5 they called twice. At 6:30, I finially gave up and after explaining my free service to the 4th person, told them that I would file a complaint. Out of fear for my near perfect credit being disturbed, I gave them my credit card number. I have all the paperwork and feel like I was taken advantage of. They came to my house after being told not to, preformed an unauthorized 5th round, and did not honor their free treatment.

$45 for a free service and no less than 10 phone calls

2007 Fall Horticultural application distressed 5 shrubs. Issue raised to the attention of the compnay. A field manager came to my residence to discuss and a verbal understanding was agreed upon that if the shrubs did not bounce back in the spring of 2008, the shrubs would be replaced. In good faith, payment was made for the 2007 fall application.

In the Spring of 2008, I advised Tru Green that the 5 plants had indeed died. An appointment was made for the Spring applications and a visit by the branch manager. The did not come to my house on the agreed date, but did visited the house while I was on vacation and provided a memo explaining why he felt the schrubs died. This was not the same manager who inspected the shrubs in the fall of 2007.

Several calls occured to try and resolve the shrub issue and to advise of uneven application results. A service call occured and a soil sample was taken. Tru Green did not advise of results. In Oct '08 I receive notification from a Tru Green accounts receivable clerk that the outstanding balance from the Sring applications has been turned over to a collection agency and that the plants died because they were planted too deep. Tru Green was not going to replace my shrubs and was looking for payment.

Outstanding balance of $326 turned over to TSI for collection.

DO NOT USE TRUGREEN NORTH!!! (Northern Columbus, OH) Where do I start? Over two years of service, they continued to make me pay for trying to let them redeem themselves. Here is my basic list of issues. - Uneven applications on the property line. - Last summer, I just had my driveway resealed. They spread lime all the way across it when the did the application? I had white spots on my driveway for 2 months. They refused to even discuss the issue.

- On one of the applications, they put down too much fertilizer in areas and I had big dead spots in my lawn. I watered the fertilizer in, but there was just too much. It killed large areas of my yard.

- Toward the end of the second year, I called to cancel the last application of the year, three days later, they applied the last application. They have no record of me calling to cancel my service, and they refuse to remove the charge from my bill. So I will pay it, but never again will I use them. They were very polite to work with, and the always insist that their work is guaranteed, but they never once acted on making any of these actions right. I cannot stress enough how dissatisfied I am with the services they have provided!

$44.30 for an application that I canceled. Other than that, nothing other than massive annoyance after annoyance. Shame on me.

I signed up with them for a whole year...they kept promising that my lawn will get better. I even put topsoil and new sprinkler system and watered as they always advised...the seeding they did was a horrific job despite being place on new topsoil...very little change for a lot of money...I should've done it myself, i'm sure i would have done a much better job !!

more than 1000 dollars in one year and minimal to no change at all !! it's as close to a scam as it can get !

I used them for 1 treatment w/out a contract almost 8 months ago and they won't stop calling to solicit more business. I've begged all of them to take me off of their calling list. They call like 4-5 times a week. calling. Thats alot of soliciting. They just won't give up. I have small children and you have no idea how annnoying these calls are as they are when we are sitting down to dinner or when I'm just plain busy with my kids.

PLEASE MAKE THE CALLS STOP. I feel like at this point it is down right harrassment. I've said as much to each salesman that calls and they say they will take me off the list but don't.

They are driving me nuts. I'd hate to have to change my phone number over Chemlawn.

On 8/20/08 a technician said he came to our home to spray a regular application. I did not receive any paperwork, nor was there any sign that this happened. I noticed several large brown spots around 9/1/08. By 9/8/08 the spots were getting larger. I called on 9/8/08 to ask for someone to come out and inspect and spray. That is when I was told the lawn had been sprayed on 8/20/08. I asked that someone come out anyway to see why the lawn was dying. I was told someone would be there on 9/10/08. No one showed up.

I called back on 9/15/08 to complain about the spots that were growing progressively worse. I was told that someone would 'try' to come out that week. No one came until 9/24/08. The tech left a note that he applied the regular fertilizer scheduled for September. He did not address the issue of the brown spots. I went out on 9/27/08 and lifted back the totally dead lawn and discovered grubs/worms all over. Not just a few but about 20 in a 4"x4" spot. I called again to complain on 9/29/08. I was told that the tech had looked and didn't see anything wrong with the lawn. By this time 2/3rds of my lawn was totally dead. A manager finally came out on 10/02/08 and said he sprayed for the grubs/worms and the note he said that yes, the lawn was dead and would need to be re-seeded or sod put in next spring.

We moved into our house in April 2007. The lawn was in bad shape when we moved in and I started using Trugreen over 1 year ago to help improve the way our lawn looked. Since then things have gotten worse. We have given them a lot of money over the past year. I have called them many times to confront them about the problems we've had with weeds, fungus, and the patchiness of our lawn. All they have done is asked for more money and not helped any of the problems.

I spoke to Adam who is a Manager and he was supposed to get involved and fix our problems free of charge. I asked that we not receive anymore routine services until we uncover the problem, because paying $33.00 for each treatment isn't helping our lawn. This was over two months ago and I have heard nothing except from someone named Marshall, who has called three times asking to come out and aerate and seed our lawn. I explained to him each time that I am working with Adam and that nothing is to be done to the lawn until he takes a soil sample and uncovers the problem.

It has been a waste of money and my lawn looks worse than ever. I have taken pictures of it and have copies of all the bills. $165.oo paid to them just in the last four months. They also tried to come out and give Lawn Application 7 on 10/1, but I had to call and complain to get the charge removed. It seems they have no actual lawn experts, just people that come out to given the monthly or quarterly applications and get paid.

One of the reports done on 8/26 (by Marshall) said Lawn Condition Very Good and Weeds under Control This is a very inaccurate assessment of our lawn. I definitely feel like we have been ripped off. I this point, I want them to fix the problem before I pay someone else more money.

This company is the worst. I have used Scott's for years and decided I would try something differnt. TruGreen was horrible. First of all watch out there services are continued yr after yr unless you call to cancel. And even then I would request something in writing. They say that basic services are the ones that carry over but even the extras.

I got caught with the aeration. Cost me $126. Oh yeah and corporate was no help. My grass has never looked this bad. They say they mailed you something but have no proof. WHAT A SCAM!

6 x $42 = 224 $126 $350!

I selected my lawn care service based on the quality of service provided my parents. Big mistak, my service came from a different area, Ellenwood, GA. At the time of selection I explained what I wanted, no side yards or back yard treated as they were a work in progress. I did want a strip 20x60 feet treated, I made extra for that. Guess what is not being treated, the strip. The weeds are as healthy as they were a year ago.

I have talked to the technician, a sales rep and the crack office staff. I have even marked off the area, using TruGreen signs nothing. They insist on treating the side yards and have managed to kill some of the grass that was starting to fill in. Their defense,we normally treat the side yards. If they could not deviate from their norm then they should not have accepted my business.

The last time I called the office they told me that I needed to talk to a manager and they would have one call me,a month later and I am still waiting. A quick way to get me off the phone. I know from experienc that all TruGreen offices are not the same, but if you have to deal with the Ellenwood, Georgia office fold your tent and run they will take your money and you can forget quality of service because they don't care.

I am single and a teacher so the economic impact was the outlay of $155.00 for which I received little or no benefit. Now to accomplish what I wanted done it will cost additional money. Also, I will have to treat the burned areas on my side yards, more money.

This year I noticed bagworms on my trees, so I call Trugreen to come out and analyze and start treating my trees and shrubs. I also had installed new evergreens and trees on the property. On september 29 the tech came out and sprayed liquid fertilizer on everything on the property except 6 arborvites he said were new. He said you don't treat them the first year. Nobody told me this. So that means he sprayed all my other 6 new trees and 12 evergreens. The next week my new evergreens showed signs of being chemically burnt.

After spending 10,000 on new beautiful trees, Chemlawn has destroyed them. I called and a Rep came out. He tried to blame it on every thing you could think of but them. He said they were planted wrong, it's a three year needle drop. I told him I watch the technician take the hose and place it in the center of the tree then walk away to the next one and do the same thing. He admitted that the liquid fertilizer should have been placed in the ground. This was the second treatment that they had treated my new trees with. This company should not have treated them if they were new. You could see they were just planted.

The rep walked away with no apology or suggestion as to what they can do to fix this problem. I am posting this on October 16th 2008. If those new threes and evergreens die I will take further action. It was totally neglect on the part of Trugreen Chemlawn. All I wanted was to protect my investment in those new trees, and have a company like Chemlawn take care of them.

$10,000 invested in new trees and evergreens after treating them. The needles turned brown in the section that I watched him treat on each evergreen.

Purchased a package form Malcolm, he had to use my cell phone to call it in. should've been my first clue. He pressed for me to purchase the aeration. I told him I would but i wouldn't be able to afford it until oct. I was told -Guaranteed that it would be done in Oct. 9-11 It was completed. They debited my credit card, fraudulently. I would strongly advise against ever using this service if thats what you want to call it.

I would strongly advise against ever using this service if thats what you want to call it.

TruGreen gave us an estimate without visiting our property. They told us they would do two weed treatments for which I pre-payed and then seed the yard. Then they came and seeded our front yard only. I called and told them we needed weed treatment for the entire yard first . I was told that they would drop the charge for the seeding, since the weed treatment should have been done first, and come out and do two treatments before the seeding. I was also told it was a mistake that the entire yard was not treated.

They never came out and did the treatments. When I called back two weeks later, they said they had underestimated the size of our yard so they changed our status to cancelled. We were not notified of the cancellation, so now it is too late to treat the creeping charlie for this year. TruGreen promised to make it right, but instead billed me for the remainder I owed for the wrong job half done.

I spent 100 dollars plus for an unnecesary service and wasted a lot of time getting the run around from Tru Green.

To Management: I have service at my residence with company for several years. The person working on my lawn has done an excellent job. My problem lies with your collection department which will call my residence after 9:00PM and harass and calls my cell phone numerous times day and night. I depend on the stick in the lawn or the bag on the door after a treatment has been provided. Sometimes I have wrong, but I pay what I owe and will not pay what I don't. I run 4 corporations and own 2 more, which keeps me extremely overwhelmed. When I receive the number of calls, some interupting me in business meetings, that I have it becomes harassment.

The latest has been over $56 which I don't think I owe, but am going to pay anyway. For two months I asked for a running invoice to the first of the year, and just yesterday received it with an employee named Jennifer of the Montgomery office demanding a payment today. She was probably the most friednly of all of the callers, but somehow your employees thing that life centers around TruGreen. Because of this harassment I am discontinuing use of your company. I believe the problem may be with Jennifers boss or either her bosses boss. Owning over 450 apartment units, my tenants are not treated in this manner. P. S.: if I receive one more call after dark, I will file charges of harassment.

I sent in my credit card payment for service and they overcharged me and when I called to complain they said they would credit the difference and instead they CHARGED me again for the difference. When I called to complain about that they refused to let me tt a supervisor and then when I finally was able to tt someone they said it would take 10-12 days to straighen this all out and she also refused to give me her entire name or a direct contact number to reach her. By the way her name was Candance (very rude and abrupt in conversion as if to say OH WELL TOO BAD FOR YOU!)

My company that manages a client's property was notified by a phone call that a $40.00 refund was due to my client (property owner) on July 31, 2008. The service with the company ended in 2007. The representative assured that the check will be processed and sent out within 4-6 weeks since that date. It is now over 2 months and when I contacted the company, they had the wrong date and incomplete information about the refund check. The owner of the company, Eric, should train his staff and do his best to serve his clients the most ethical way. As a brokerage and property manager, I cannot recommend this company to my clients.

My client has not received his $40.00 refund he is due since 2007.

I put a request in through Service Magic for contractors who can give me an estimate on lawn maintenance and repair. Several of the companies made an appointment with me, came out, inspected my property and made recommendations for this year and next year. All professional in uniform, vehicle, speaking and product knowledge.

Joe, on the other hand called me on my cell, says his company has worked on the property several years ago, he says he know the property size, what fertilizers and supplements he was going to apply and so on. He never attempted to make an appointment, see the property in its worse state ever, and tell me over the telephone this is what he should do. How can I put faith in a company where I never meet the person I'm talking to, trust his word over the phone what applications will be necessary now, next spring and so on, and make a verbal contract over the phone. This may be the way Joe conducts his business, even with his follow ups today, but I don't.

I will hire a more reputable firms through my own screening.

While out of state on business for six months, I received invoices every six weeks for a service that should have been 4-5 times per year. When I returned home after the house sold, my lawn was a complete mess! There were weeds everywhere. I took photos, called the local office and no one ever bothered to call me back. I have now contacted their headquarters. I would never, ever recommend this company to treat your lawn!

I'm out over $150 for treatments they did not make.

It is hard to believe that after leaving 10 messages for someone over the course of 4 weeks, they would not call back. I am referring to branch manager of the Hilton Head/ Bluffton SC TruGreen franchise. NO CALL BACK after leaving 10 messages over a month to dispute the services and charges on my bill.

Terrible, erratic scheduling, quick and cursory service, and then, the worst customer service I have dealt with in this area. I have called corporate now, and have issued complaints, and hopefully will get my bill resolved this way. We'll see.....

I went online to the website to sign up for a consult of them to come out and look at my lawn and according to the website if you signed up online that the initial treatment was to only cost 29.99. I did this and someone contacted me. The man on the phone said that someone would be out to see me. While on the phone the man asked me about how much lawn I had I told him aproximately what that was as far as how big my lot was but there is a house in the middle of it. After talking to him about the services I was under the assumption that the person would come out and measure my lawn and then give me an estamate and something in writing telling me what was going on with my lawn and that if anything was done that it would only cost me 29.99 as it says on the website.

Now a man came out and looked at my lawn and NEVER told me what was wrong with it and he said that he was going to do an application to the lawn. I initially agreed as I was still under the assumption that at somepoint I would get a complete write up as to what was needed for my lawn and what to do as far as watering the lawn. I went inside and after a few miniutes the man was gone and on my door handle was a plastic bag with a bill for over 100.58 for the stuff he put on my lawn. Now the man never came back to me and spoke to me and never did i see him measure the lawn as I have seen others do. I only got in the mail a bill again and a paper telling me of the services they offer. OK where is my free inspection and what happened to the 29.99 first application.

Now I have been receiving bills from them as well as phone calls telling me that they never heard of a 29.99 first application and they told me that they did 2 applications that day. I never authorized them do do 2 applications. AND I ONLY SEEN THE MAN GO OVER MY LAWN 1 TIME. They told me on the phone that the chemicals were together in the machine when they applied it. Well i dont care what was in there because on THEIR website is states still to this day that the 29.99 first application is if I signed up online and had them contact me. THATS WHAT I DID.

They still continue to harrass me by phone calls telling me that I have to provide the proof of the 29.99 fee online and that still the second stuff they put on I will still have to pay the full price. This is a ripoff and I feel that they are misleeding people into having them come out and then hitting them with all these fees that they are not expecting.

After they came out and did the application to my lawn, half of my back yard grass DIED and will not grow. And part of my front lawn has also some brown spots. I spoke to a man at the Home Depot and he said that they burned my lawn with the chemicals. They are still calling my home harrassing me for the payment in full. Even though I have put do not call me in writing and sent it to them they still continue to call me.

I was a MASTER GREEN/TRUGREEN customer till the end of 2007. Every year at the beginning of spring, I used to call MASTER GREEN/TRUGREEN to signup for a new service for the current year or MASTER GREEN/TRUGREEN used to call me to sign up for new service. Each year I order a different number of applications per year and for different amounts of money per application.

At the beginning of 2007, when TRUGREEN called me, I told them that I would not sign up for the service in 2007, because my lawn condition was not good even after three years of service by them. At the request of their service personnel, I signed up for 8 more applications and asked them to cancel my account at the end of the year. I had explicitly mentioned to TRUGREEN that the order to service my lawn is only for one year (2007). They agreed to it and started new service in 2007. My order was very explicit and only for eight applications, nothing more and nothing less. My account was canceled with TRUGREEN at the end of last year (2007).

This year I did not receive any telephonic call or information from TRUGREEN, informing me, that TRUGREEN is providing me of any service, nor I called TRUGREEN to order any service from TRUGREEN. I was/am NOT a customer of TRUGREEN this year. TRUGREEN had put fertilizer in my lawn without my permission in the spring of 2008. This lawn was treated with fertilizer by me just two days before TRUGREEN had applied fertilizer in my lawn. TRUGREEN had burnt my lawn and this was informed to TRUGREEN. TRUGREEN did not pay for the damages that they caused to my lawn and I had to spend lot of money to revive my lawn. I request TRUGREEN to compensate for the damages that they did to my lawn.

Now, I received an invoice multiple times from TRUGREEN for $40.00 for the application they put and that I did not order. I do not owe any money to TRUGREEN. All this information is provided to TRUGREEN multiple times by me and still they called me regarding this invoice multiple times even during odd times of the day. TRUGREEN tried to harass my family by calling at odd hours.

Now TRUGREEN has sent this alleged debt to the collection agency to tarnish my credit rating. They are using scare tactics to collect money for a service that I did not request. TSI (collection agency) has sent a letter to me asking to pay this bill which I do not owe.

I signed up with TruGreen for monthly lawn care with an understanding that the charge per application was $50. After the first application the lawn looked terrible. They came out and applied chemicals again with the net effect of killing my entire front lawn. They charged me an additional $30 for the reapplication despite the salespersons insistence that the repplications would be free.

My front lawn is dead, and I have absolutely no intention of paying these crooks anything. To add insult to injury, thanks to Tropical Storm Fay, my entire lawn is now underwater, and it will all be dead.

After relentless marketing calls from Tru-Green I gave in and order the season package of 5 lawn treatments. I understand the spring in Northern Illinois was a bit dicey, and realize the first application was late-no prblem. Not once this season has our yard looked green or been weed free. In June we called to suggest that the next application be applied because we had weeds and the lawn looked anemic. We did get a visit, but the only action was to say give it time and that we should consider more services.

A call in July revealed that we had opted out of the fifth treament (funny they hadn't opted out of cashing the check that included all five treatments). We water every morning for 15 minutes as suggested- when will the lawn green? To say the least we will NEVER use Tru Green again. This was our second go around in the past six years. There has been no change with Tru Green, but over the years we have done our homework on lawn care-we're going it alone in 09.

Don't waste the $250

I have been using the TruGreen lawn service for two years now. When I hired them in the spring of 2007, my lawn, which is 40,000 square feet, was as lush and perfect as a PGA course. Also, I have a sprinkler system which fully waters the lawn should drought conditions occur, and with the nice rain throughout this past summer, that has not been an issue.

Right now, my lawn looks like an amature has taken care of it. Overrun with weeds and brown spot ( cinch bugs and multiple weeds ). The weeds, when I complained was told nothing can be done in the middle of summer and will be addressed NEXT year, before they become active. The bugs they say happens. I have read many of the others posts and agree with virtually everyone. The way they make their cash is simple....apply about 1/10th of what they really should be applying and thus, starving our lawns for what they need. Good bye TruGreen, gone for good.

I have a contract with the above for Lawn service. I have been a customer for a few years. I was advised to have my lawn aerated and over seeded. I agreed to this, the technician came 9/4/8 at 9am and was gone by 9.18am. In this time he supposedly aerated 2000 sq ft of lawn and over seeded. The bill was $200.00 with a $75.00 charge for the seed. The invoice claimed that 4 lbs was used.

I called three times to get information on this and on the third attempt was told Stewart would call back. He did and was quite rude and totally indifferent to my questions. I believe this company requires some investigation into their business practices and the quality of their employees. Perhaps you can direct my question/complaint to the correct person as I am unable to reach anyone with any interest in the customer. Thank you in advance. I feel they are taking advantage of senior citizens.

Well a little time has passed -- to be precise since May (now Sep 08) not one weed has died. They are overtaking my lawn and quite frankly my lawn looks atrocious. Every time I get a different story but there never is any admittance of their wrong-doing. I have been told that they sprayed the neighbor's lawn by accident, that I need to wait, that I water too much, that I water too little, that it is the flower beds fault, that the technician broke his arm, had to go to the doctor, has personal problems. What do I care? I would like them to take responsibility and give me the services I paid for. That's all!

I hired trugreen to fertalize my lawn and also hired their tree and shrub service. I had a perfect lawn before trugreen now I have dead spots all over. In july when the tech came out to look at it, he said it was dollar spot and they would treat it. Now its August and its worse and the same tech is now saying it lawn mower wheel marks. Does he think Im a moron? I had another service take a look at it and they said it was dollar spot plus another fungus.

They came out to aerate to try and fix the problem (for $300) They charged me $135 for seed! they used about $10 worth of seed and did not even aerate the entire yard. I hired the tree service because of a small bagworm problem, Now I have a huge bagworm problem. Trugreen are liars, cheats and thieves. Do not use them!

Trugreen came to my home well over a year ago and promised to get rid of all the weeds and make my lawn look great. (It already looked good.) I decided to change services and go with them. Then in April of this year I noticed a small brown spot in the front of my yard and in the back. I thought I just needed to water more. In May I notice two more spots. The first week of June I left for a trip and did not return until the last day of July. When I saw my yard I couldn't believe it. Huge brown patches. My neighbor came over and told me it was bug damage and that he noticed it in early June.

I called TRUGREEN and cancel my service and refused to pay the last statement. A man who owns a sod company came out to look at the damage and said he couldn't believe that I had a company taking care of my lawn. That they should have to pay for the damage to my lawn. He said it was full of weeds and overrun by bugs. I called TRUGREEN and the representive told me it was my fault that the yard looked like it did because I wasn't calling them every two weeks to let them know there was a problem. The manager Wayne called and left a message that they are not responsible for bug damage and they were not a replacement company and would not be paying to repair my lawn.

If they are not responsible for bug damage then what was I paying them for. I thought I was paying them to take care of my lawn and watch for problem and treat those problems as needed. If I knew about lawns and how to treat and take care of them I would do it myself. I am getting complaints from my neighborhood and have 30 days to repair the appearance of my lawn before I am fined from the Home Owners Assoc. TRUGREEN should change their name to TRUBROWN.

$1200.00 to repair the damage to my yard that happened when TRUGREEN was suppose to be taking care of it.

I took the deal they had and signed up for the year. They came and went sevrel times and left signs on my front lawn. they said they knocked on my door but that was a lie. I had spread 1500 yards of grass seed before starting the service. Now my front lawn is even more bare than before. Now mmy front lawn is green in the bear spots i called a friend who been in the business for 23 years he drove long distance to check my lawn. He told me the reason my flowers are dying was cause they sprayed they. then they charged me for something i didn't order and said my wife did. I canceled the service and now they keep calling me using unlisted numbers.

Bare spots, Ground is green dead plants i have to wait till i can get this stuff out of my ground before i can reseed...

We received a bill from TruGreen in the amount of $235.00 for services provided. We called the number located on the invoice and pay the bill over the phone. The next day we get a call saying...we haven't received payment for your invoice. We explain that we paid it yesterday but they do not see any information detailing this. So we assume the Customer Service Representative didn't take our information down correctly the day before. So we again gave our information.

The following day I see two charges on my account, both in the amount of $235.00. Well even though this mistake was on them, it will take them 6-8 weeks to refund MY money. After several attempts to straighten this out with customer service it was escalated to corporate. (The local customer service department is extremely rude and insensitive) The corporate office tells me, no problem, you should see you refund in 5 days.

After 5 days I still did not see my refund so I call back. The woman now says, well we have a check we will be sending to you. Well today is August 8th and I still am out the $235.00, I am starting to believe I will never get this money back.

Although $235.00 may not seem like a lot to most people, it is to my family. We recently purchased a home, have a baby, and are living paycheck to paycheck to pay our bills. Our accoount would have been overdrawn if I hadn't transferred from our savings to cover it. I have spent many lunch hours trying to get my money and I am lost as to what to do next.

I was approached by a representative of Trugreen Lawn Care Services as my husband and I were planting hedges in our yard. The Sales Rep was very friendly and professional. He made the offer seem to good to be true. He was so good that I agreed to have the services performed. He told me an agent from the company would call to confirm shortly. About five minutes later the agent called and by that time I realized that I made the decision to quick. I relaid this to the agent and he said he would have the rep come back to my home and speak to me. He was right down the street when his company called so he came back shortly and knocked on the door. He asked what happened and I told him that I made the decision without thinking.

I told him it was too soon to have the work done as we were going to have the some roots uprooted from the lawn and I wanted to do that procedure first for financial reasons as well as practical reasons. He agreed and propositioned me to have a rep call within two weeks to see if I was ready if, they would call back at an extended date when I was ready. He told me that I could extend the dates as long as it took for me to be ready to start the services. I agreed to this and the company rep called me again to confirm. I told him the rep said someone would contact me within 2 weeks to see if I was ready and I would let them know at that time. Well on the first call my bank information was given before I decided not to have the services performed. I did not think about this when the rep called the second time to confirm that someone would call me within 2 weeks. Well, exactly 2 days after our conversation Trugreen came to my home and applied the first treatment without my knowledge.

When my husband and I got home their sign was on the lawn and an invoice was attatched to the doorknob. I was furious! They did not even wait one week, not to mention the two weeks that we discussed! Also someone was to ask me if I was ready to start services not just start on their own terms. The very next day I emailed the company to complain and asked that no further services be done to my lawn. About one week later another sign was on my lawn with another invoice for $40.00 attached to the door. This time I phoned the company and asked why and how could this happen after the terms that I discussed with their representative and after the email sent to them. I was told that they would have to pull the phone conversation and get back to me.

Two days passed and nothing! I called again madder than ever. I was told the same thing but was promised that she would call me back. She called back and verfied the two conversations that I had with their rep but told me that at the end of the second conversation that the rep stated that services would start in 2 weeks. Even if he did say this, I expressed to him that someone is supposed to call me in two weeks to see if I am ready to start services and If I was not, I could extend the dates until I was ready. No one ever called me to ask anything!! This company is making a killing misleading and twisting the words of potential customers.

About week later my bank account was debited $40.00 for services that I never agreed to or asked for. Something has to be done to stop the practices that this company uses to trap people into to phony services that were not asked for or agreed to. WHAT TRICKERY! I WILL NOT EVER HAVE THIS COMPANY DO ANYTHING FOR ME. I DO NOT WANT TO DO BUSINESS WITH ANYONE THAT USES THESE IMMORAL PRACTICES TO RECEIVE BUSINESS. I was treated [bad] by the representatives when I called to complain and they insisted they would only refund the first amount but, not the second because after I told their rep someone is supposed to contact me first in two weeks, he stated that services will start within 2 weeks. How Bogus can one get?

This company should be forced to shut down! I was inconvenienced by the company debiting $40.00 so far, from my bank accout. In addition, I went into overdraft because I was not expecting this to happen. I believe they plan on making another deduction for the second treatment that took place without my permission

The TruGreen lawn care is a rip off company. The bill me $101.00 for 44lb of grub control and $69.00 for 44lb of fertilizer. I was watching him to the application and he walked through my lawn with hand held spreader which doesnt hold more that 5lb wait and he was done in 3 minutes. He didnt know I was watching him the whole time from inside of the house.

When I asked him about what he put down? He said 44lb of grub control and 44lb fertilizer. Then I told him I was watching him from inside the house and you went around once and it took you 3 minutes, how could have put 88lb of grub control and fertilizer, hes response was, oh, grub control and fertilizer was mixed. Then I said even what you say is true, your hand held spreader doesnt even hold more that 5lb wait and he was adamant that he did put down 44lb.

They just ripping off customers. I like to see this company to be fully investigated and pay for their fraudulent business practice. So as of 07/25/08 I canceled my lawn care with them.

I signed up with TruGreen for lawn & shrubbery treatment with the understanding - in writing - that the service could be canceled at anytime. I subsequently canceled the service before any treatment or service was performed. Their operator showed up twice to treat my lawn after the cancelation and each time I sent him away. I spoke with Wendy & Ms. Hughes no less than three times and sent emails as well, but they were very insistent that I not cancel (not that I couldn't, just that they did not want me to).

A few weeks later I received an invoice for approximately $160.00 for services rendered which was false. I again spoke with Ms. Hughes and she agreed to issue a credit for the full amount. Then, today 7/23/08 I received a phone call from TruGreen stating that I owe them the $160.00. At this point they are harassing me for something that I don't owe and I invited them to take me court, or I would take them to court, since I now believe that they are perpetrating a scam.

Mental stress only - I would not dare allow them to access my lawn or property now!

We have used TruGreen for about 2 years. Everything looked okay until this summer when I arrived home and it looked like someone had painted my yard blue. I noticed their sign in the yard and their bill in my mailbox. The tech said my yard was looking great. He said he treated the yard with a GRANULAR fertilizer, which was not the case. I called two days later because my grass was turning yellow and brittle. I was told this was suppost to happen and my grass would recover.

A manager came by and left a note saying that this was a side affect of weed control.Two days later, another treatment was applied to spots they missed the first time. Since we are in a drought, I can't water my yard. It has been 3 weeks and my yard looks terrible. It was a very healthy green and lush lawn. Now I can't even enjoy sitting on my front porch. I will cancel any further treatments as I have never signed a contract or anything. I am extremely disappointed and would not recommend this company to anyone.

I had used TruGreen for the past couple of years with unsatisfactory service, as many time they said they had done the work, and had not. I cancelled their service. But this year after receiving numerous calls and them agreeing to reduce the cost of the first serivce I agreed to try their service, only paying after the job had been done satisfactorly. On June 23, 2008 their service man (Jason Coubett) rang the doorbell, giving me the invoice, saying that he had gone to meet another technician and had forgotten to give me the invoice. I don't know how he could have forgotten, as he was not here before.

After 2 weeks waiting to see if anything was going to happen (which I knew it couldn't) I called the local office to state what had happened. The office said they would send the service tech out to do another application and he would be out Monday July 14th. After thinking about it, I called the office on July 9th to tell them to cancel the service call, as I was going to cancel their service that I wasn't going to have to play their games. The girl I talked with said that I may receive a call from a supervisor the next day, which I didn't.

On July 14th, their was a knock on the door. Jason was here to find out what the problem was. I told him, and also told him that I had cancelled the service and not to do anything. He tried to say that he had serviced the lawn on June 23rd and had just forgotten to give me the invoice. I told him I had watched the lawn and NOTHING had died, and there was alot of weeds in my lawn. He left without doing anything. Then today July 16th, I received a bill from the local office.

"Neighbors on both sides have beautiful lawns. There is no reason ours is the only one suffering, except that ours is the only one receiving treatment and "care" from TruGreen. Friends and neighbors can attest to the former beauty of this lawn. Unless you immediately re-sod the permanently damaged areas at your expense and you have an viable plan to enable this lawn to thrive and flourish in the future, we will have no recourse than to cancel your service, notify Consumer Affairs, and file for damages. Your prompt response will be appreciated."

July 16, 2008: Mr. R. came out today to look at the lawn; he refused to read our copy of the letter (he had not received his)and he contended that the only problem was the drought; that there were no cinch bugs or any other bugs or pests or weeds; that our sprinklers were 'probably' not working; he said there was nothing TruGreen could or would do. That does not explain why yards on each side of us do not have this problem and they are in "drought" too. He said he would refund our last treatment cost and cancel the contract. He was very rude, made no effort to try to work out a solution to the problem; TruGreen had no problem, it was our problem, not theirs. The large places where the sod is gone is now filling in with weeds.

Loss of large portions of the front and side yards. We are on a corner and have a large yard. Insulting behavior from the TruGreen "dedicated route manager" Mike R. We wish we had seen your website before we signed up with them. We plan to engage another company and when we decide, we will certainly check for complaints first. Thank you.

We used Tru Green in 2006 and 2007 to get rid of minor weeds like Dandelion, Crabgrass, etc. It did pretty much work well. They kept on pressuring us to use them again this year 2008 call after call. We decided not to use this year and our yard looks the worse it ever has with 5 different noxious weeds like Thistle, etc. Weeds that we never had in our yard. Plus we did not get the usual dandelions. All over spread out in different areas. It is like almost someone had come on purpose and spread these noxious weed seeds in our yard on purpose. Just crying my eyes out now over the mess in the yard and don't know what to do but it will not to call them

In September of 07 after the last lawn treatment I canceled my lawn service as I was moving to a new home. Months after moving I received a call at 5:00 P.M. from a rep. looking to sign me up for service on my lawn. I was in my new home and was shocked when over the phone he quoted me a price without even seeing my yard. I questioned this and the fact that the quote was 40 dollars more than what I had payed for my former residence of twice as much square footage... he nocked off this increase letting me set the rate based on my former contract.

I was satisfied and when they called back to O.K. the service for my new home I agreed...I never received any paperwork or contract/correspondence.

In the spring of 08 they never treated my lawn and the window for first application was running out. I happened to drive by my old residence and saw that it had ben treated. When I called to discuss the problem the rep told me that the contract I agreed to was for my former address... this to me was ridiculous considering 1. I did not live there and 2. was standing in my new home when the rep called to sell me lawn service, and I had discussed the differences between the two yards with him.... I think this gimmick is so preposterous... the scam is typical truegreen business behavior.

They called to get me back on a plan with old information and they called at dinner time, when like most families I am trying to get dinner and kids ready for another day. They are aware of the nickel and dime strategy... I never returned mailers... why call? It is harassment. I had used truegreen for years, became familiar with there tactics for further treatments... my favorite is the opener... did you see the news that lime disease is going to be on the rise in your area we can protect you and your kids against ticks with a treatment of $125... PLEASE how many moms fell for that one. This business plan of treating and billing later is not right.

I had TruGreen for 6 months and had ZERO results. I talked with the store manager and was told that because we were in a drought that there was little we could do and that I need to give them more time. I told him that I wanted to cancel my service.

A few months went by and a service rep rang the door bell and started in with his pitch. I told him of our past experience. He told me that if I gave them another shoot they could fix my yard in a year. I agreed and started back with them. I had the regular 8 application that everyone is suppose to get.

TruGreen product is so bad that, I had to call them out at least two times between my regular applications to kill the weeds in my yard. They came to my home at least 16 times in 6 months just to kill weeds. I contacted the store manger again and told him my store. I explained to him that I had 5 months left before my year was up. He asked me to work with him and gave me his cell phone number. Several service calls later and more and more phone calls to the store manager, still zero results.

Two weeks before my year was up the store manager and another guy showed up to reseed my yard (at TruGreen expense.) I told them if I saw some improvement in the yard that I would continue to use TruGreen. Zero results. I call the store manager and asked for his boss, the manger told me to call cooperate. I final tracked down his boss and explained the whole thing to him and sent him pictures of what had happened over the year. He sent a guy down from Atlanta to see my yard and talk to me.

The bottom line from the new guy was we didnt kill your lawn, but I dont know what did.? So the south East manger call me and told me my good news, they would not re-sod my yard; they didnt know how to help me. He did offer me my money back and told me that they did not want to do business with me anymore. After some arguing back and forth I was told that the branch manger would contact me and bring me a check.

Two weeks later and several phones to the branch manger I get a voice mail that says it will take 3 to 4 weeks, and be mailed to me. Do not use this company; you are better off doing it yourself. Find a good looking lawn in around you and make friends with them.