I, Nicole of Tri-State Window Factory, dealt with this customer myself. I expedited their order. The problem was on their end with their contractor. Our salesperson did tell the customer that the windows could be made quickly within two weeks, however we were trying to get in contact with their contractor to let us know if the casements opened right or left and if the windows were single or double casements. We are a factory and we manufacture the windows custom per order. The customer did not understand the delay was not with my company but rather on his end with his contractor. Once I was able to contact their contractor I could then put the windows through to manufacturing. Thereafter the windows were made and delivered. The order was completed within 8 weeks, but would have been done earlier without the delay due to the contractor.
Consumer Complaints & Reviews
I Naida ordered 29 windows from tristate window factory on september 9 2009. The sale person i dealth with name is ken. Ken told me on my contract that my windows will be ready on 9/22/09. IT has been almost seven weeks now and i have not receive my windows and Ken have no answer for me.
All my furniture is in my garage the cold weather will destroy everything in my house. My contractor cannot move foward on completing his job because the windows are not ready. I need some help please. I have two little kids 4 and 2 years old. I've been renting an apartment and also paying a mortgage.
