Trane

Too many problems with Trane A/C and denial of repair: The new system Trane 3 ton (TRAN XL 13, model (4TWX3036A1000AA 2144TNE2f) was installed on June 18, 2002 by ARS, tel. (800)-324-3903. The ten-year labor and parts warranty (Comfort Care Contract) was purchased with the unit installation with Warranty Contract Agreement # ** on June 18, 2002 and expires June 18, 2012. Insufficient cool on June 9, 2003 was fixed under the first year warranty due to a hole in the cooling pipes due to contacted pipes and vibration. There was insufficient heat on Saturday, January 11, 2004. It was diagnosed on 1-13-04 as an electric board failure. The electric board was replaced on 1-16-04. The problem still exists. On 1-17-04, Chris found a loose electric wire (connected to candle # 2), the connection was tightened.

There was insufficient cool on August 14, 2005. It was checked by ARS. It was found that TXV Valve was bad, indoor unit Model 4TEE3F37A-SF1. The valve was replaced but it was almost burnt up. The A/C was not cooling properly on May 4, 2006. It was checked by ARS on May 6, 2006 and they found the system low on refrigerant. They also saw TXV on the indoor coil burnt up. On 5-15-06, the indoor coil and outdoor filter were replaced. On April 13, 2007, the A/C unit was checked and found that the compressor was not working and was grounded. The compressor was replaced on Friday April 24, 2007. There was a visit from the insurance company representative, a Miss Cathy ** (Scot **, Tel # **) in early November 2007 to investigate the reason for these numerous repairs. No report was submitted to my attention. On December 31, 2007, "Insufficient heat" and on January 11, 2008, the replaced the heat candles.

On Sunday, June 6, 2010, there was "insufficient cool." The service was scheduled for June 14, 2010. The outdoor fan motor seized up. It was kicking out on thermal overload. The motor was replaced on Wednesday, June 23, 2010 and more coolant was added to the unit. On Friday May 4, 2012, there was insufficient cooling. The technician came on May 5 and May 8, 2012. The technician diagnosed it as a big leak on the indoor coil. The ARS requested an indoor coil and TXV valve. The insurance company denied this order based on their policy of replacing these parts once during the insurance life (10 years) and since this part was replaced on May 15, 2006. It was not eligible for another replacement. In short, although I paid for a 10-year agreement for labors and parts, the unit is now broken and both the installer, ARS or the insurance company, Watcher & Norwood, 4640 Wedgewood Blvd, Frederick MD denied their responsibilities to fix it.

I had to have expansion valve replaced. I was told that Trane had used valves that were stamped out instead of being milled and had a history of failing. The serviceman replaced the valve and the part was covered under warranty. The $315 in labor, the $80 drier and the $198 in refrigerant wasn't. I'll never buy another Trane.

My Trane unit is about six years old. I have had my air conditioning coil replaced 3 times. I now have another freon leak and I am waiting for my service contractor to come and find the problem. I feel that they are going to tell me that the coil is leaking again. I had to pay $900 for the last coil and it will be less than 2 years since it was installed and I have no idea what this will cost.This will be the 4th coil in 6 years and I feel this is a defect that Trane should correct and that I should not be charged for the repair. I wouldn't recommend Trane to anyone unless they correct this problem .

We purchased a Trane Unit in 6/2008 and we have had nothing but problems. We had to replace the thermostat. The heat would not work so we had to replace the heater strip. Now, the AC is not working. They say it is the TXV expansion valve. We have only had this unit a little over three years and it has been nothing but extra money paying for labor and diagnoses on a unit that should not have this many problems. I feel it is a lemon, there should be some kind of law that does not allow the companies that work for Trane or Trane to take advantage of people who purchase their products and have faulty parts that they already know are faulty, then charge the customer to have them replaced by paying for labor and diagnoses when they know these parts are faulty. They should send out recalls to the customers and have them replaced at no charge instead of getting rich off of customers who purchase this unit with no knowledge of the problems they're going to have and keep selling this unit to new customers so they can experience the same troubles.

My home was built in 2006 with 2 TraneXR90 units. The upstairs unit has never worked right. In 2009, the compressor was replaced. In 2011, blower motor and capacitor were replaced. In 2012, evaporator coils were replaced. My service company says that Amana coils have a reputation for being faulty. I expect to replace the downstairs coils in the next 4 years. I hope the new coils that were installed are reliable.

I purchased Trane Heat Pump on 7/13/10. We did not use the unit as we do not stay in Florida for the summer. We might have used the air conditioner 8 times since we had it installed. It started leaking water onto the Trane air cleaner. The company Native Heat and Air (Brian Bazemore), who installed, came out and pointed out that the plastic water tray inside the unit was severely cracked. This defect had to have been there when it was installed.

Since it was past the 1 year, he charged $60.00 for the house call and $125.00 for labor. He supposedly asked his rep to cover this and they refused. This is so unfair to us. He stated that he's never seen one of these pans cracked. I have the part to prove it. If I don't get any action, I am making a call to the Attorney General's office.

I purchased a newly constructed home in 10/2009. A/C unit is manufactured by Trane. It had to have coil replaced in 10/2010. Now in 3/2012, that unit has leaks again and needs to be replaced as well as my other unit having leaks and needing replacement. Consequently, the service company wants $1,880.00 to replace coils on both units. Also, my neighbor has a newly constructed home and moved in at same time. He had to have all four of his A/C coils replaced.

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and we've had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost.

The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That's a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.

In January 2012, our Trane electric air filter, which I've seen advertised compellingly on TV, stopped operating. We had purchased it in 2006 for approximately $1,500 (I don't recall the precise cost). I was told the Power Pack needed to be replaced, at our expense of course since it was several months past its 5-year warranty. The cost, a mere $940 plus $37 installation, or about $977, or I could buy a new one for the low, low price of $1,400. That's right, just $1,400 (operators are standing by). A few days later, the dealer called me back and said the part was out of stock at Trane and would have to be shipped from the plant, involving an additional 5-10 days of shipping and an additional cost of $68, or a total of $1,045 for the repair, but that they could sell me a new one for the new low, low price of only $1,250. I was informed that the Trane sales representative had told the dealer he couldn't do anything about this. So I called the Trane customer complaint line at 1-903-581-3200 (that's 1-903-581-3200! Yes, that's 1-903-581-3200!), and they essentially told me to go pound sand. Great customer service, Trane! You know the Trane slogan, "Nothing runs like a Trane"? Well, that's right because it isn't a freaking train, which usually runs pretty reliably over a long period of time. (Just be thankful that you don't commute to work on a Trane!)

Shortly after the 5-year warranty ran out on my Trane heat pump, I had to replace the motor ($600). 1.5 years later, I had to replace the compressor. I will never buy another Trane and will spread the word that this is a terrible product.

This is the worst product on the market. I have 4 Trane units installed new in 2008. Every unit has failed and the largest unit has failed 5 times. The company has not stood behind their product. Avoid buying a Trane if at all possible. I will replace the main unit well over $5K so that I can count on having AC regularly.

We had a Trane XL20i Heat pump installed in 7/11. We've had multiple problems with the unit including "Dirty Sock Syndrome." Been told by Trane that they have ordered a treated coil which should take care of the problem that was 2 months ago. The 1st coil was lost, the 2nd who knows. Am very concerned about this odor, which I understand is from bacteria on the coil during the defrost cycle. What are the long term health effects from breathing this foul smell.

Any chance of a class Action lawsuit against Trane? We're having to hire an attorney because we reversed the charges on our credit card for the cost of the unit. $10.000.00. Trane reps are claiming they are not responsible, go after the contractor.

I had to also replace my compressor because a factory wiring shorted into a line causing the compressor to lock up and short out. I replaced the compressor in June of 2010 and 2 months ago it went bad. It's out of warranty already.

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser unit's coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around.

There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who's to say that I don't have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!

I'm a master HVAC tech. I installed 2 Trane xl16 heat pumps in my in-law's house in 2006. So far both inside coils blew out in the first two years and one of the replacement coils that was suppose to be of better construction just blew out in the same place the last one did. Although I can get the parts under warranty, I'm out $250 worth of 410a Freon, not to mention the time and aggravation. All I can say is what happened to Trane and where did their quality go? Obviously profit outweighs making a good product. It has gone downhill so bad that companies in my area that have sold them for decades quit selling them, including me.

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasn't worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didn't have enough gas and said that he'd be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didn't work again. Every time I turn the unit on, after a couple of months, it doesn't work. It's an $8,700 piece of **.

The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, I'll never do business with Dick's or Trane again. Mike **, the sales guy, lied about the warranty and Dick's tried to scam me on the annual service that was free. Trane doesn't even want to discuss the issues and refers me back to Dick's so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but I'm not like that.

We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told "no supervisor will speak to you". I will be calling again today.

We purchased new Trane HVAC system in 2009 for $6,800. It quit working on June 16, 2011. J&S Air, who sold and installed the unit, sent out a tech who determined there was a freon leak, refilled freon but could not locate leak. System cooled for 48 hours before quitting again on June 19. Service tech determined the condenser needs to be replaced. Part is under warranty but labor will be $500. Trane's only response is that they stand behind their warranty and can't help labor costs.

I purchased a new Trane heating and cooling unit on 6/12/01 for $3,108 from Universal Mechanical, Inc. Heating & Cooling. On 5/07/04, the compressor failed. It was replaced with no charge. Two months later, the compressor failed; no charge. I requested a new unit, but it was denied by Trane. In 2008, the compressor failed. I spoke to someone at Trane (I forgot the name). He agreed to replace the part if I pay the $500.00 service fee. I was so grateful and as a "thank you", I sent the Trane guy flowers. In May 30, 2011, the compressor failed. No more help from Trane. I spoke to Zack on 6/07/11, who stated he would pass my information, giving me ticket #**. The next day, I spoke to Nate, giving him my heat pump's serial # Z2252KE1H and model # WCC030F100BF. Nate was rather rude stating, "The unit was out of warranty for 5 years, Trane can't do anything for you." I'm 63 years old living alone, surviving on a fixed income. This is my second heat pump since living in this house, and I can't afford a third. It's been more than 90 degrees outside for 13 days since my unit failed. I've contacted the mortgage company to do a short sale. I'm tired. Thanks for letting me vent.

In September 2009 we purchased a Trane A/C and furnace system from Hillner Heating and Cooling (601 Center Street, Bellvue, KY 41073) who installed the unit for us the same month, replacing a different brand. The following spring April 2009 when we turned on the A/C for the first time it failed to function properly (the year after installation). We called Hillner who sent out a mechanic to service the unit and upon checking he found that the A/C does not have enough pressure and is unable to produce enough cold air to do its job and cool the house. He determined the reason for the failure was a broken evaporator coil in the indoor unit. A replacement part was ordered and, after another 10 days waiting time, installed. Freon topped off and the unit worked for a while.

Due to another failure of the unit early this year we unsuccessfully called Hillner and then started calling the available Trane dealers for a service call. Two of the 3 companies listed on Trane's page are not even servicing our area! The third one decided to raise their service call charge in between our first and second call which, in my opinion, is not very trustworthy business behavior either if you are given one estimate the first time and a raised estimate a day later.

That is the reason why we went with Reupert Heating and Cooling (5137 Cookshank Rd, Cincinnati, OH 45238) since they were able to come out on a short notice. Upon their first visit (4/22/11) they found the unit low on Freon, refilled Freon, which with the service call cost us $183.80 out of pocket. They recommended a leak search which they performed on a second service call (5/6/11) and ended up using a leak sealant, unable to locate a visible leak in the system which cost us another $423.57 out of pocket. Next time we turned the unit back on it switched off overnight again! On a third service call (visit on 5/13/11) Reupert determined that the evaporator coil is causing the problem due to the fact that only the bottom part of the coil is getting cold.

They ordered the replacement part and gave us an estimate (labor costs of $ 412.50 and Freon recharge costs of $ 484.69) which comes out to a whopping $902.18 for a unit that is not even 4 years in service in our house by now! With the prior costs caused this year alone, the repair is $1509.55 in costs for a unit that was installed in September of 2008, repaired (due to the failure of the same part) in April 2009 and is now having problems again. I do not think that this goes along well with the promise that Trane produces good quality products! Either that or there must have been a problem with the initial installation by the dealer, which by now is closed and has not been available to help out with any of our difficulties and that without any notice as well.

On top of that Reupert now claims they have been sent an incorrect part for the unit by Trane and cannot fix the unit until they receive the correct part. In the meantime, the (just refilled) unit has been drained of the Freon charge (we had paid for not even a month ago) once again and sits useless at our house for almost 3 weeks by now. We are told by Reupert that the delivery of the new correct part will take another 10 days! The A/C's serial number is 73557X04F. The furnace's serial number is 8315NFT5G. When I called Trane residential first (on 5/13) seeking help with our problem, I spoke to Nate and received the following ticket # **. Unfortunately at the time I was unsure what coil in the unit had failed prior to this year and apparently misinform him. In the meantime I was able to locate the proper documentation (by Hillner), which proves that it was the exact same part that failed almost 2 years to the day!

I would think you'd like better consumer relations than what we have been given so far. I won't mention any names yet but my wife was told over the phone that it was a corrosion issue and was treated without respect. The person who replaced the coil (the second time) told us there were no corrosion issues. Same coil different year. I have the paperwork to prove it. I guess I will have to contact an attorney in this matter. 3-year old system failing twice in the same period. If I don't see some form of compensation, I will report to Howard **, John-**. I will also make a YouTube video of "trying to get a Trane started year after year". Sure nothing will stop a Trane but you have to get it started first. A/C is working now after 3 visits from Reupert for a total of $1509.59.

I purchased my home in 2008. The house has a 7-year old Trane system. We replaced the compressor on 4/30/2009. But again, it was replaced with a new compressor and coil on 5/8/2009 and for a thrid time, replaced with a new one on 6/10/2010. On 5/2/2011, I had the system looked at and it needs a new compressor!

I contacted Trane on 5/6/2011 and sent all documents including receipts and dated documentation of all of the work mentioned above. Same say, Sandra ** sent me an email confirming receipt of the documents and sent me an email which stated I would be contacted within 3-5 business days. Ten business days later, I did not hear anything so I tried to reach Sandra again. This time she did not acknowledge my email, voicemail or return either on 5/6, 5/13, 5/16 and 5/20.

I then contacted Nicole ** because I had not heard from anyone. I contacted Nicole ** on 5/20 and she responded that I would be reached shortly. I have left voicemails for Nicole on 5/26 and 6/1 and have not received a returned call or email.

I bought a new home in 2003 and the builder used a Trane unit for the heating/air conditioning in the house. Since then, I have had to replace the compressor three times and have had numerous repairs done to the unit. The company that installed the unit gave the typical excuses like, well things happen, lightning, etc. I can understand that things happen but this is way too many times for things to happen. Trane is trash and that is putting it mildly. Never own a Trane and don't expect any satisfaction from the companies that sell them! !

I bought an extended warranty on new install of heat pump system. The system repeatedly blew compressors due to a reported design defect. The repair company recommended total replacement of the system. Trane would pay for a new unit, but not the complete labor costs. The extended warranty department Claims Manager, Martha **, will not return phone calls and is totally uncooperative.

We will get in touch with Trane and then get back to you! The first two years we received reluctant call backs, now there are none.

I purchased a Trane unit in 2006 and since that time I have had to replace five (5) compressors for the unit, usually within 6-8 months after each installation. I have spent thousands in service calls and each time a Trane rep visits there seems to be another issue related to the unit. The final issue was another replacement of the compressor which at this point I asked if the unit was in fact a manufacture defect which I received no response. I contacted the Trane National Office to voice my complaint on this continuous issue ref#**.

They contacted the regional rep, who sent another contractor out to inspect the unit. The regional rep told me on the phone that Trane would replace the heat pump if I agreed to replace the air handler for $1800.00 since the air handler was not compatible. I questioned why, if the handler was not compatible they sold me the unit knowing it was not compatible and since this was at least the fifth call for the same issue and multiple specialist reviewing the entire system, now they realize the units are not compatible. I accepted the verbal agreement to replace the air handler and the field rep stated that they would send the contract for me to sign.

I received the contract for new air handler & heat pump replacement stating cost would be $1800.00. I returned the contract as requested and a couple of days later received a call stating I misunderstood the conversation and they did not say they would replace the heat pump at no charge. (I still have a copy of the original contract sent to me) Now the charge is $2600.00 for air handler and to replace the compressor and they can't guarantee how long the compressor will last since the unit is over five years old.

Additionally, I was told that this is not in which they are at fault so I should take this deal. I have not received any further response from the main office either since I forwarded all emails related to what I was offered and asked for a project plan to discuss completion and asked for a conference call between regional, national & myself to resolve this issue. This has been a record setting year for high summer temperatures and the amount of time and money spent on this revolving issue has been completely stressful and discomforting.

In May of 2009, we contracted with Air Kool of Congers NY to install a new Trane 16i heat pump system to cool and heat our 1950 square foot home. The representative specified out that the system is for summer and winter use. They installed the pump in May 2009 and the air conditioner worked fine. In October when the weather turned cooler, it became apparent that the heating aspect was not functioning.

Air Kool made 7 on-site visits, each time citing a different cause for the problem and supposedly repairing the unit. The bottom line is that it never worked for more than 4 consecutive days after a repair. In December, when I reported to Air Kool that the air coming out of the unit in my living room was at 44 degrees Fahrenheit while the outside temperature was about 34 degrees, the president of Air Kool said that the Trane heat pump was not designed to work in temperatures below 40 degrees and tried to sell me an auxiliary heating element.

The President also told me that Trane would be contacting me. Trane has never contacted me or returned any of my 4 phone calls (and one letter). I have hired an attorney.

I purchased a Trane Heat Pump in 2004. It was supposed to be a top-of-the-line unit. I paid $6,000 for it. It has been nothing but problems. It continually develops freon leaks. So far I have spent $2,300 for two service calls; one in 2008 and then 2009. Now I had to call Blue Dot out again. It has another leak.

Trane is a joke. They manufacturer some real junk and they don't stand behind their products. So far I have $8,300 wrapped in this pile of junk. I am thinking about replacing it instead of having major repairs done each year. Someone needs to put Trane out of business.

We are senior citizens in Stafford County. In November 5, 2009, we bought a new Trane Heating System XL 201, which was recommended by the Commonwealth of Virginia for the Energy Rebate, for $ 8,000.00 from Stafford Heating and Air. Since the day after it was installed, we started having problems. The computers keep giving error messages and we have had to call Stafford Heating to repair, having to wait two or three days at times to get a service call, at which time we had to run the system on Emergency Heat (increasing our electric bill in January alone over $100.00 from our old system).

They keep telling me they are working on the problem. I have contacted the Trane Company Customer Relations 1st, contacted Sandra, then the next time went to a supervisor, Nichole ***, who promised that a field service representative Ken *** was coming out in the next two days to fix the problem. He has never shown up. At one point we went for two days after the blizzard with no heat at all. They finally came out on 2/9 and got it running but only for a few days. We are looking at the same problems serviced on 2/9 - 2/23 - 3/9 - 3/12 - 3/17 and 3/19 and now again on 3/24 I was without heat, and the house dropped to 55 degrees.

I was finally able to get the emergency heat running. I made calls to both Stafford Heating and to Ken ***, to no avail. I have told them I want this system replaced as I bought a new system (not a defective one) according to my contract. We are desperate and really need your help at this time, as I have no where else to turn. Please help me. Our electric usage has increased and we cannot heat our home.

Our new home was completed in December of 2006. Since that time, we have had the A/C compressor fail which cost us $600. The next year the main fan failed. This has cost us $174. In each case, Trane would not stand behind their products. From what I have heard this is typical of the service in their residential products over the last few years.

I purchased a high-efficiency Trane XL15I 2.5 ton heat pump system in February 2009 to take advantage of the federal tax credit. The local firm is Milt's of Amelia Island. It's the biggest mistake I ever made. When the cooling season arrived in April, the system did not work. It took three service calls before it finally worked.

I'm not sure what exactly they had to do (initially they had to refill it with Freon), but it did finally work through the summer. Now, we are in the heating season, and for the most part, the heat pump has never worked. They have made 5 service calls and still don't know what was wrong. The TXV valve has been replaced twice. The newest one isn't working properly either. Supposedly, the local folks are in contact with Trane on what to do next and something new was tried. But that didn't work either. So he banged on the TXV to get it to start working temporarily (1 hour, 1 day, who knows?), while he consults with Trane again.

I want my old system back! I think these "green" jobs they talk about are to fix all the "green" junk they are making. I'm getting no energy savings, as the heat pump is never working. if anything, it is worse than my old system. Let's not even start talking about the time lost and aggravation.

I had a complete Trane 14i heat pump system with Trane back up gas furnace system installed six years ago. I have had nothing but problems with the system. There has not been a single year since installation that something major did not go wrong. The motor in the heat pump has been replaced at least five or six times.

When I purchased the system, I was told that I had a five year warranty on the entire system. The first time it went bad, I was informed that the "warranty" was only for parts and did not cover service calls or labor. After about two or three problems, the people at R & R said to contact someone else in the future, that they would no longer service my equipment.

Early this week, the heat pump quit working, and the diagnosis by another firm was that the compressor was shot and would need to be replaced, a $2000.00 fix.

I began purchasing a service contract at the end of the five year period after installation, and fortunately, that has been covering my costs. I am afraid that they will refuse to extend the service contract for another year after this compressor problem. I am very frustrated with the system. Thousands of dollars [lost]. It has not performed as advertised, and I would never have anything to do with Trane or R & R Heating of Spokane, WA., again.

Normally this can be easily achieved by having the specs on the units, but there is where my problem came with TRANE. I first requested a simple quote from Trane to replace these coils with DX coils, after sending them the proper information, never got an answer back. They are just ignoring my emails.

When I called to request specs on these units, to have the coils made by some OEM coil maker, in light of the fact that they are not interested in selling me the coils, the answer I get is we do not have spes for those units

I cant believe that a manufacture as big and famous as TRANE do not have a Database with information on old units?

Their customer service has a lot to say about them, especially on these hard economic times.

By the way, this is not the first time I have an issue with them, but this is the drop that filled my cup!

You can bet where my feelings are about Trane.

My family built a new home and moved in February 2008. Two Trane heat pumps costing over $15000.00 were installed in our home. Within months of moving in we started experiencing problems with BOTH units

In March of 2008 a local contracter came to service both units because they werent heating. Once he examined the units, he stated that he observed a problem with that model. He stated he sent that info in his report to Trane. He also expressed that he would never install that model and that it would never work right. Going on to say that anytime the units were changed from heat to cool or vice versa that the units would have to be serviced.

A few weeks later, the contractor who installed the units came out because both units had stopped working again. He found that the compressors in both units needed to be replaced.

In June of 2008 he returned again and found that one unit was frozen and determine that he needed to order another part. Unfortunatley, he assured me that everything was fine and I never recieved a service report. Therefore, I dont know what part was replaced .. just that we had no a/c for a couple of days.

In August of 2009 we noticed the overflow drain was dripping. Again, he came and serviced the unit leaving no paperwork behind.

Within two weeks of that visit, both units stopped cooling again. My contractor and the regional manager came to my home and determined that there may have been an installation error. They worked on both units, while I was gone, and when I came home the units were cooling. Again, no service report.

At this point, I had sent several emails to Trane expressing my concern that these models may be defective. I asked that the warranty on parts and labor be extended to lifetime at no cost to us or to exchange the defective units for completely different models. I recieved no response. I called the regional manager who simply stated that this concern would have to be taken up with the contractor. I have tried to call again, but am sent to voicemail.

Again in Oct 2009. One unit stopped heating. When the contractor came we discussed that there was a problem. He admitted to not understanding what was going on. I asked he bring all service reports to me ... that didnt happen. He replaced a part and left.

That unit stopped heating again in November of 2009. The contractor said he was going to replace the unit. We asked for a different model but he refused. Our builder stated that he would stand behind the unit and said if we had any other problems he would insist that both units be removed from the home and we be refunded. The contractor also said he would extend the warranty an additional year because we had so many problems. So we agreed, verbally, and the new unit was installed.

In May of 2009, both units again stopped cooling. They would make a loud knocking noise .. so loud it would wake the entire family up at night. The units were serviced again ... the contractor saying it was just a setting that needed adjusted.

In June 2009 the replaced unit was frozen because a part had gone bad .. it was ordered and replaced.

We called our builder asking to have the units removed as promised. He stated it was out of his hands and that the contractor was wiping his hands of the whole mess and just waiting for the extended warranty that he verbally promised to come and go.

October 2009 .... we switched from A/C to heat. Neither unit is working. Cool air is blowing from the vents. We have called the contractor, the builder and sent an email to Trane.

I dont even know where to turn. Our "extended warranty" will expire in Feb 2010. We cannot afford to replace these "top of the line" units nor can we afford to service them every time the seasons change.

We did call the company that said the models were defective and would never work correctly only to find that he would never repeat that again. He denies saying that and denies that his report stated that.

Our installing contractor said we could sue Trane but that they have written their warranties in a way that it would be impossible to win.

This past labor day the compressor blew there was smoke and the system had to be shut down obviously and we had no air for 2 days. The tech comes out (3rd visit) it blew again in his presence he told us compressor shot. Now there is a 2 year warranty and a 10 year warranty they are claiming they want me to pay $1738 for labor plus I already paid a service call. I have documented there was something wrong with system and they kept pushing me away and dismissing it. It is clear the unit had a defective compressor and was bound to go. Now the system has been temporarily hooked up to the second compressor (the system comes with 2)and the house is cooler than it ever was the system is working better than it EVER has which proves their was an original problem which they dismissed. The level of humidity now is 42% the system NEVER would go that low. And my FPL bill never lowered which means it wasn't energy efficient as they claimed. How can they expect me to pay another cent when I've already put out $8900.00 for a defective system plus the service charge and now I have to fix? They are claiming I needed an extended warranty the system blew up after 2 years the 2 year expired on 07/09 I assume. This is unfair and I am being taken advantage of. Neither Home Depot or Trane is taking responsibility.

I purchased a new Trane Heat pump about 3 years ago thru Home Depot and have had nothing but problems with it. The service guy is out at least 3 times a year replacing the TXV valve or some related component. The installer (Perry Hall HVAC) has been wonderful and it is under warrenty, BUT...the TRANE rep. was rude and absolutely arrogant and useless. I spent 6k on a new "high efficiency" unit and wish I had my old one back which ran relatively flawlessly for 20 years. This Trane unit is a joke! I can always count on it to fail when I need it most. Total piece of junk!

Selling expansion valves that are known to be faulty.

Purchased top of the line Trane XL16i and an XC95 furnace to take advantage of tax rebate. Within 10 days, unit starts erroring out at the programmable thermostat. Throw the breaker to reset for two days thinking it was a result of the abnormal heavy rain we had been receiving. Call installer, Schultheis Brothers and they take two days to show up after a call. Service person says it will be 3 day turn around for parts. On the following Monday, thinking they would automatticaly come out early in the AM, call at 10:30 to see when they would be there. The rude customer service person says that I'm on the schedule for Tuesday because they are busy. The parts had arrived at 8:30 AM on Monday. Apparently, 9000.00 does not warrant quick service.

I had also called Trane Customer Service to lodge a complaint, no one bothered to call back. The only decent help came from Home Depot who was the seller. They got on the phone to Schultheis and forced them to move the appointment up to a Tuesday AM time. All in all, not impressed with the Trane components and definitely not impressed with Schultheis. I have asked for a return of my old unit (which worked fine but did cost a lot to operate) Schuthies refused. Still waiting to see if they can fix it and am running a window unit to get by.

I bought a TRANE heat pump 3 years ago. The TXV valve has failed. I looked up this problem on line and apparently it is a common failure. This is a relatively new item. The part they are using is defective yet they keep selling it. NOw, i have to get this valve replaced in order to have air conditioning. I tried contacting the national office, regional office and local office and NO HUMAN would answer the phone. Instead, i was disconnected and at one point, when a human answered, given a customer service number that was WRONG! These people dont give a damn about customer service and service. They are using parts they KNOW are faulty and have a history of failure. Some jerk in a regional office told me they fail all the time and "tough luck".

I had a XL15i and inside unit installed six weeks ago. It slowed down then stopped working. Tech examined and said it had a bad expansion valve and it would take five days to get a new one. Now, the temp is in the mid 90's and rising. I spent $6500 thinking I was getting a good system and support.

Installed entire Trane 14i system 5/25/06. A/C failed 5/4/09. Service call revealed three leaking joints where spline coils are connected to input/output manifolds. Paid $179 to have recharged. While coil is covered, company want's $750 more for labor. My complaint to Trane was refered to regional representative. Haven't been contacted yet. I want the eight manifold joints resweated, because Internet searches reveal apparent manufacturing defect. Even if replaced free, I don't want $1,000 repair bill a couple of years down the road, because of another bad coil. It may "take a lot to stop a Trane," but not that much!

this not only depletes the ozone could thay be violating the EPA clean air act, due to known problems with the desigh/defective/workmanship if all these units are repaired under warrenty someone has the total number of freon 22 releases, my unit is awaiting parts seems so many is being replaced no one in our area has any in stock, something needs to be done about all these alleged accidental releases of freon, my a/c still isnt fixed, dont know if thay are going to charge from the warrenty left on the old unit or the new unit, verry costly, time consuming on my part.

I had a Trane heatpump installed about 5 years ago. I cannot get anyone from the company to return my call. It blows cold air. This happened before and they replaced the thermostat.

I had a Trane heatpump installed about 5 years ago. I cannot get anyone from the company to return my call. It blows cold air. This happened before and they replaced the thermostat.

Trane AC Unit went bad just 4 years old. It costs us 952.00 labor to replace and according to our tech company knows the compressors are bad.
We are on fixed income, disabled and did not have $952 when we thought we were buying quality.

My new Trane HVAC unit was leaking freon into my son's room. He developed a chronic caugh and was put on loads of med. After we found out the AC unit was leaking freon into his room and repaired the unit he cough went away. Also, the unit leaked a second time outdoors now and Trane will not replace unit or refund the repair fee's. Both leaks are manufacture defects not a normal repair of sorts.

loss of work, medical bills, repair bills, possible permenent damage to son for breathing freon for a long perior of time while unit leaked. His bedroom is the first vent in the home.

New furnace installed 9/2001. Constant problems, service and repairs yearly, Wrote Trane 11/2007 and got a response 6 weeks later. They asked for repair record information, this was sent to them 1/08. No response. I now must replace this furnace. I feel that I was sold a lemon and this company could have done something to avoid my having to go through the expense of a new furnace when the one I had installed in 2001 should still be working.

The cost of the original furnace was $4,800. Now I am faced with this expense all over again. This is really difficult as I am now retired.

I robert am a service technition for an ac company in palm bch county florida.I have had to change my compressor,reversing valve,evap coil,and now my cond coil.my system is manufactured in 2005. I would like to have my equipment replaced if at all possible. I like trane products. I know there is a lemon law but dont know how it works.

In 5 Years, I have had 2 compressors fail on my Trane Heat Pump,and many service calls and leaks.

As of October 17th, 2007 My Trane Heat Pump with the replacement compressor has again failed (3 years after it was factory installed, and 3 service calls AFTER it was installed.) It will cost at least half of what I paid for it, to have it repaired! I'm forced to use my emergency heat (electric furnace) for the last month. It has caused my power bill to rise DRASTICALLY in the last month. I believe I received a bad Trane heat pump and poor installation. I want it fixed OR REPLACED for FREE!

430.00 and 2000.00 for the imposition

Became very bad this winter, and had Mr Larry McLellan come to my house with test meters. HE DID NOT FIND ANYTHING WRONG !!!!!!

BUT the problem did not start until the new unit was installed and had the old unit for 25 years. Everyone I could check with says the air coming from my duct work is 10 times stronger that theirs and my old unit.
I cut holes in light swithes for test points and no air would come out unless the fan was one and had several friends and family do the same test and agreed.

You can only feel the leak with a wet finger or hand not a test meter

The fan motor in my old unit was a 1/6 horsepower and the new unit is 1/3 horsepower. Have to leave a window open to allow the fan extra air so it will not pull fiber glass from the electric outlets and panaling joints

My wife is not sensitivite to fiber glass and does not notice it but has had sore throat all winter and a bad ear infecting which I say is fiber glass

No tell how many sick people there are because of these stronger fans that WILL pull extra air from anywhere it can and they are not fiber glass sensitivity.

All duct has been checked and no leaks

Have ask Trane to install a slower fan with no response

Would also like to know the consumer affairs office in Mississippi near my town of Southaven and the Evirmental protection agency near my town too

I had to spend $3,500 to have it installed in 1991 and now i have to somehow come up with that again, which i'm not sure how i am going to do. I'm scared to death now that it will cause a fire in my home so i am constantly running downstairs to check how hot it is, i also shut the breaker off when the house is warm enough and wait a couple hours to turn it back on. I have lost alot of sleep fearing i will not be awake should a fire start in the basement. I assume it's not the company that installed it that needs to be addressed but the manufacturer.