Complain about a product or service

Tractor Supply Co.

Linda of Angola, IN June 24, 2005

We bought a Huskee 2l horse riding mower on 7/03/02 and for the past 2 years have had to replace the drive belts and other belts. Every time or allmost every time when you shift into high gear for mowing the belt goes. We must have spent at least 200 or more on replacement belts. I'm really disgusted with this product and will not recommend it to any one nor will I ever own another Tractor Supply riding mower. You'd think spending 1500 would get you a good mower.

Paul of Aurora, NY April 29, 2005

I purchased a Huskee Supreme Tractor with a 54-inch deck. Since the purchase it has been nothing but trouble. The blade pullies continually fail and have to be relaced. They are made of a poor alloy and fracture and strip. when they fail the blade goes flying, somtimes bouncing around under the deack and other times flying out from under the deck. In the last 2-years we have replaced 5 and I have been retreading the shafts and just lock-nutting the blades on in an attemp to get a bit more time out of the pully systems. If I had to replace them each time they failed I have need to buy about 12-15 of them at 70.00 a pop.

Pam of Science Hill, KY September 7, 2004

We purchased a Huskee Lawn Tractor from TSC in late March 2004 - sales price was 1800. In late July, the left front tire literally fell off while my husband was mowing our yard - on level ground. The hubcap blew off and we discovered that either the hubcap was the only thing holding the tire on or the cotter pin broke and fell off (we never did find a pin or any part of one) - we also discovered that same tire was missing the bushing with the grease fitting.

We have been trying since July to get that part - but every time the local shop that services the TSC mowers gets the parts in - they are wrong. TSC just flat out refuses to have any involvement since it is a "service" issue. WE WILL NEVER BUY ANYTHING FROM TSC AGAIN.

Crystal of Mt Orab, OH July 28, 2004

Three and half years ago I went to Tracotr supply to Purchase a lawn mower, I bought a Huskee mower with a 21hp with a 48 inch cut blade, it also had the cruise control on it which no one really needs when they are mowing a yard. I took the mower home, used it for two months and the rear end went out of it. The rear end was gear driven. I took it back to tractor supply they told me they would replace it with a new one just like it. Athough they no longer had any more of them. So they offered me another one which was cheaper although the only difference was it was not loaded with extras like the other one. It had the same cut and same hp. so i accepted there offer.

They loaded it up for me and I took this mower home. Then a year and a half later The rear end went out of it also, after the facotry warranty was expired. So i took it and had the mower fixed in the rear end. This costed me 100.00,parts were not included which was another 85.00. Now a year later the same thing is going wrong with it again. This mower has not been abused. All of the blets have been change but one. Now I am forced to make a decision again. "Buy a new one or have it repaired again?"

Why is a huge company like this one does not iclude other types of guarntee to help the working people who work hard for there money instead of telling you just fix it.This costs more money. Working families are not always capable of haveing everything fixed when it needs to be fixed. And further more this makes people not want to purchase there produsts when you can't even get a good 5 to 6 years out of something when you have to make this terrble decision to purchase another or have the one you have fixed.When you take them back to Tractor Supply they tell you where to take them and get the mower fixed.If it has no warranty on Major Parts you are out alot of money That I could be spending on something more enjoyable.

What is the answer to this situation, to make sure your customers keep buying these products ? Well I feel someone has to be responsible for these kind of situations, maybe a longer warranty on major parts like motor and the rear ends or maybe make a better product that will last longer. I am tired of spending time keeping a mower running when the paint isn't even chipped off of it yet. It is ovious I am not the only customer who has complained about there mowers. I read the complaint stories, there were alot of complaints pertaining to my issue also. Now doesn't that tell you people something!!

Why do we have to go to such extreme measures just to get a message out to the people!!!!! This makes me not willing to ever buy another Huskee product ever again They are not worth no 1600.00. This is what I paid for this mower. I could have bought me something else that would have lasted alot longer. Thank you very much. Crystal Hampton

Tommy of Charlotte, TN June 28, 2004

we bought a 26HP Lawn tractor 52 inch cut. used it one time and the wheels fell off, we waited over 6 weeks for replacement parts, when they were shipped in they were the wrong parts, waited another 5 weeks to get parts. then the belt broke and we had to wait for a replacement for that because they did not have it in stock.

then it was the wrong belt so we had to go to another dealer to get a belt, then the middle blade spun the spindle and they sent the mower to the local service place ( Grays small engine repair) distributor said they would not warrenty the part so we had to pay to have the part replaced, Grays engine repair stated the blade had a bow in it that caused the malfunction and the blade was cast like that from manufactur , tts did repay our money for this part. now the tractor will not go into high range, we have made several attempts to get this mower going and keep going, with no luck, this tractor is a lemon and we want some resulation to this matter, this mower is now a year old and does not have 30 hours on it.

Mark of Monroe, MI May 4, 2004

We purchased a Huskee garden tractor 24HP on 5-15-2002 for 2799.99 with a 3 year service plan for 199.99. It needed to be picked up & repaired the first month we owned it. I've fixed a few minor problems last year (03) and now on 4-17-04 it broke down again with a gear problem. I immediately called the 24 hr toll free number listed above. No one came to pick the tractor until 4-22-04 because my request got lost on a clip board at their repair shop Doug's Repair in Temperance MI 734-847-7474.

I called Doug's Repair today 5-4-04 and they haven't even looked at it. TSC was no help. I have over an acre of grass to mow and with the spring rains it will soon have to be bailed. What if it needs parts ordered? A 3,000 garden tractor should last longer than this. A loaner would be nice. Quick service woul be nicer. Will never buy another Huskee.

Chris of Urbana, OH April 12, 2004

I bought a Huskee lawn tractor from them about 2 1/2 to 3 years ago. After 6 to 8 weeks of having to mower I had to replace the first of three cilonids and the only thing they would give me the part. To make a long stroy short. They would only give me parts they wouldn't replace them for me I had to.

Then after the warenty ranout every year I have to replace something on the mower, and I take very good care of my stuff . The starter, pullies, another cillonid, and the mower deck shifted. This thing cost 950.00 to buy. I have had to spend 400.00 more just to keep it running. When I try to talk to someone about this they say WE JUST PUT THE STEERING WEEL ON.

Shelley of Red Oak, TX March 30, 2004

Purchased a huskee 42 in Riding mower. Started using it late summer of 2001. Had it serviced several times and blades changed, oil changed. Also had it repaired for Miscellaneous reasons. Currently had it serviced 3/30/04 and used it 2 times. The second time motor seemed to get a louder vibration . We shut motor down and called repair man. After he inspected it he decided it was a blown head gasgit

Patty of Old Town, FL March 30, 2004

We bought a Lawn Tractor (Huskie SUPREME) 23hp on March 13, 2004...Didn't use it until March 27th for about an hour, parked the mower behind our shed under the awning and went in the house, came back outside 15 or 20 minutes later and smoke was coming from behind the shed, I ran back there to see what it was and fire was blazing from the motor of the mower, it burnt down our shed and all was lost before the fire department got there, we lost a motorcylce, a hugh air-compressor, christmas stuff, snap on tools and craftsman tools, lots of them, and weed eaters, brand new leaf blower, drills, sanders. a whole lot of stuff,

I went to Tractor Supply today to see what was going to be done and they said they will contact MTD. But I have a feeling nothing will be done, this happen to another man in our area and they wouldn't help him. It's a sad thing to spend 1,600.00 for something and it get burned up along with all our other stuff and nobody seems to care. Our shed and the contents was not covered by Insurance. The man I spoke with asked me would you like me to contact MTD, I said whoever is going to replace this mower or give me back my money. The mower was only 13 days old when this happen. this should have never happen. We had a old rider mower that also got burnt in the fire, but when we use to use it, it dripped gas all over and never caught fire. Now this brand new one must have had a electrical problem to start that fire.

All I want is a new one (better One) or my money back, I could push to have them cover all our loses if they don't want to try to help me.

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