Complain about a product or service

Tractor Supply Co.

Duane of Citra, FL July 20, 2008

Duane of Citra FL (07/20/08)
I have a Huskee Supreme 46 cut ridding mower. In my eyes it make a ugly yard decoration! I bought this new 2000 from Tractor Supply Co. I used it twice and the cheap parts for the front wheel snapped (plastic sleeves). The tire fell off and the tiny pin and washer were lost in the yard. I went to TSC and told them about this tire and they responded by telling me that they could not do a thing because it is wearable parts. So I asked them to replace the parts and they had no clue on how to do that!

The sales associate went to a bin with washers and pins and asked if this washer looked to about right. Out of discust I took the parts and took them home. Not to my surprise, they did not fit. I had to file the washer to make it fit the shaft that the tire goes on. Well that worked for 1/2 a acre. Now every time I try to use it I have to have spare washes and cotter pins. I will never get this problem fixed because it is cheap sleeves and a 10 cent pin holding the tire on.

2000 out of pocket due to cheap parts that snap during use.

Philip of Conover, OH June 10, 2008

In May of 2005, my wife and I purchased a 1500 series Cub Cadet lawnmower. At the time of purchase we also purchased a 4 year service agreement. While cutting my 3 1/2 acre lawn, the mower came unattached to the tractor. As this was something which should not have occurred, I called the service company for tsc to have thematter remedied, along with other minor problems that I have witht he tractor, ie, the welds holding the bumper on the tractor have split with the bumper falling off., one of the head lights has never operated correctly-at all, the hood latch has not worked properly with the hood at times being unable to be opened and at other times unable to stay closed. Tractor SupplyI was told that an area repair facility would pick the tractor up the next morning. They failed to call or come pick up the tractor. I called the repair facility and was told that they would not be able to pick upthe tractor until a week from tomorrow. I called the service agency again and was told that was just the way it was. I will be lucky if I am able to get a mower to cut the area normally cut about every 5 days. I am angry and was some sort of justice done.

Ralph of Mexico, NY May 20, 2008

Ralph of Mexico NY (05/20/08)
I wanted tocommend an employee at their Oswego,N.Y. store for the assistance he recently gave me.For the last two days I have tried to get on their web site to no avail.Must be nobody notices the site is down or they do not care enough to post it .Too bad for the employee.He will never know about the praise he should have got.

Richmond of Cambridge, OH May 4, 2008

Richmond of Cambridge OH (05/04/08)
i bought a 42 in cut 18 horse huskey paid for it cash,when i got it delivered it was the same color that i bought,so that seemed ok i cut the grass 2 times not noticeing it was not my tractor aftersecond it broke one those cast irbolts holds the drive pulleys and a belt. ok the manager gave me a belt ordered bolt,next couple grass cutting that bolt broke, manager said have to get it repaired it was 2months old then,,

i called his truck driving friend, that was suppose to be a repairman,when he gets home after alod on the rd, so he advised me that he would charge me 60 dollars to pick it up,,mind u i bought it june2007 this 2008 i have bought 6 belts 4 tension springs 3 pulley bolts, well i wrote junk on it and i live in a well traveled road i sit it out there got laughs but no help from mtd that made the huskey,or anyone, this year 2008 still had broken belt, my brotherinlaw took it fixed it mowed 2 acres 4 times no broken belts no broken bolts,other wise i would have bought 1 belt by now, thanks to junky mtb,and rip off tractor supply,

ohhhhhhh forgot i noticed after first belt broke it was a 19 horse husky 46 in cut,, called them they said oh we will check on it so they as u know said keep it not ur fault,, hell yes wasnt worth a push mower,thanks to all people written here

i have bad bp problem keep it jumping up every time i had prob

Misty of London, KY April 13, 2008

Misty of London KY (04/13/08)
We bought a huskee supreme in april of 2007, in less then 2 months we had to buy 2 belts, as of april 2008 this month we have bought 4 belts total, pulley system, barrings, and right now its broke down and will not run,and we think it needs another pulley system, we have contacted tractor supply since the first day we had trouble,asking for help and they didnt help and could not tell us what to do,the lawn mower has been broke down way more then we have used it and we have way more money in it then what its been worth,we also bought a trailer to haul it on also at tractor supply, we have about 2,400 with the trailer and the lawnmower(huskee supreme 46'cut.

Fred of Burnet, TX April 5, 2008

Fred of Burnet TX (04/05/08)
The lower section of the cutting blades (three blades, 46 )are a piece of S---. I purchased the mower in 1992-1993. The lower belt drive number is incorrect on this model. The belts stretch way to fast I have had to replace three nuts on the blades. ( just the right side. ) WHY We are not talking about ten foot high grass. I have five acres. The engine is fine. I have replaced two of the bell housing.

Charles of Caldwell, TX March 30, 2008

Charles of Caldwell TX (03/30/08)
We bought a Huskee riding mower from TSC here in Caldwell just up the road the 4th of September, 2007. Used it about three times to mow until the grass died up for the year. Got it out to check the oil and see that everything was okay a couple of weeks ago. Mowed for 20 minutes and it locked up. TSC is less than a mile from me and I called for service. They said they do not give service. Refused to even have someone come look at it. Only advice given was to call a lawn mower repair place in Brenham, TX over 35 miles away.

I would have to take it there myself and pay it. I am 84 years old, on a limited income and could not afford that. Had read on the Internet that Western Auto is authorized to do the repair work. TSC denied this although there is a Western Auto right near them. We ended up having to get Western Auto to come get it for repairs.

Fly wheel was ruined and a part had to be back ordered. We are stuck with a large repair bill and still have a worthless piece of equipment to continue paying for. We live in a small community and have passed the word around about how we are being treated. In the meantime we are having to hire our 1/2 acre yard mowed by a lawn company.

We will never buy another thing from TSC. They have offered no help or advice. I have written to the head office and if nothing happens I will go to every publication I can to get the word out including the Chamber of Commerce, Better Business Bureau and help for Senior Citizens who are being cheated. We wanted to buy from a local merchant so had chosen TSC instead of Sears this time.

We did not know Huskee had bad reviews or we would not have bought it. We could not afford their extra warranty policy but did not expect the mower to fall apart the fourth time it was used. Since it is six months old it should be replaced or fixed at their expense.

My wife is 79 years old and so stressed out she is not able to sleep. She is so frustrated that we can not get any help

Mike of Byron, GA March 22, 2008

Mike of Byron GA (03/22/08)
I bought a 46 Huskie mower about a year ago and it is a piece of junk. I have to put a new belt on (20.00) everytime I mow. Tractor Supply and Huskie are no help. I am off to buy a John Deere and I am telling everyone I know NOT to buy anything from Tractor Supply.

I have more in belts and labor than I have in the damn mower!!!

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