Complain about a product or service

Thermador

Don of plantation, FL November 23, 2009

Just read a number of complaint about THERMADOR after seeing the same complaint let me also add that my PD364GL stove has the same problem of the igniter on the burners keeps clicking I cant use two of the burners as I fear it may explode. Three of the burners on top are are shaking. As for the refrigerator forgrt it they never cools repair bills have exceeded the cost of the unit, had to by a new ice maker before the refrigerator was a year old it is now not cooling after no less than 10 visits by a technician.

NEVER EVER BUY A THERMADOR NO MATTER WHAT IT IS A OVERATED PIECE OF JUNK. Thermador hides behind a website and a 1-800 number you can never pass the call center. MONEY LOST 16000.00 ON A REFRIGERATOR AND STOVE

Don of plantation, FL November 23, 2009

edI bought a Thermador refrigerator model KBUIT4860A-KBUDT 4860A serial Number FD841214442 about four years ago. From the day it was plugged in I noticed it was not cooling sufficiently I called Thermador who asked me to watch it for a few more days this continued with the frige working perfectly sometimes but at times it would revert to not cooling several repairs was done to the unit but the problem continued.

Eventually I got fed up with the unit and contacted ARD distributors in Florida where the unit was bought they advised that due to the many problems with Thermador they no longer sell the unit, they refered me to a service shop who advised they no longer service the product due to the poor quality. this continued with several service shop reporting the same story.

I then tried contacting Thermador directly but all I got was music on their number after waiting for nearly 15 minutes, I then sent them an e-mail and got a automated response that the person was travelling and was away from office, I emailed another contact as stated on their website but got the same automated answer out of office. In frustration I called independent technician who reported 8 tiny holes in the evaporator coil and many more in the tuble leading up to the condensing unit no parts are available in Florida. This unit cost over 7000.00 and never did I expect this to happen I have now discovered that many persons have dumped this equipment for other products which I am about to do. I must advise that this is a very overated piece of equipment and not worth the money.

I also bought a Thermador 24" Model PD364GL stove another disaster the grille does not come up to the heat required for grilling, the burners burn black and the automatic cleaning system never worked from the day it was bought and installed. I called a thermador technician who reported that Thermador is still working on the problem. I guess they stll are after 4 years.

Joanne of Morgan Hill, CA November 20, 2009

I have a Thermador range that's just 7-years-old (model No. PRDS364GL/GD). It needs a new on/off switch (Part No. 415564) and the company has DISCONTINUED THE PART!? I've search and called everywhere and can't find the part anywhere! If I can't find this part I'll need to buy a brand new range! And believe me, it won't be a Thermador.

bob of st louis, MO November 15, 2009

Bought a Thermador downdraft oven (gas/electric) made funny noises, and burst into flames, while NOT BEING USED. Thermador said the electrician that wired it was at fault. Insane product, dishonest practices...never buy Thermador again, telling everyone.

patrick of rickmansworth, United Kingdom November 14, 2009

i live just outside London England. we were replacing our kitchen, and saw a Thermodor prg304 in a nearby kitchen showroom. We purrchased, believing we had got ourselves a piece of American super engineering. From the very first day we had the same problem as many of the other contributors. the oven stopped working within 6 months. As described by others, we were getting a whooshing and popping noise from the oven. When I looked through the gap at the burner, it was half igniting then going off completely, then flaming up then parping and coughing. aLL the time giving off a smell of gas.

We called the supplier who said an engineer would contact us, He duly arrived and replaced the ignitor. The oven worked for about 9 months, just enough to get it out of warrenty!we have had this thing four years. The oven does not now function at all. The appointed agent in the UK wants approximately 1500 to repair it. All the screws internally have seized, I am guessing due to electrolytic reaction, as they are not compatable. If this were an appliance made in the UK I believe it would be deemed not fit for purpose and I would get my money back. Purchase at your peril!

Dana of McKinney, TX November 8, 2009

The thermostat on my 8 year old, 8,000 Thermador oven went out twice in the past 18 months. The part is NO LONGER AVAILABLE. So now I have to buy a new 10,000 48" range...and you better believe it won't be a Thermador! I plan to let everyone know too, Consumer Reports, Facebook, Utube...pass on the word...DON'T BUY THERMADOR!

Elena of Raleigh, NC November 7, 2009

We bought a Thermador gas range with electric oven 11 years ago. We had to replace the thermostat once a couple of years ago. The oven is not working again and now it turns out the part is no longer made.

A very expensive but unrealiable appliance, will never buy anything from this brand again.

Marjorie of Cheshire, CT November 6, 2009

I have a double oven with the top being micro, convection and regular oven. Monday morning I was preparing my 2 year old grandchild cereal and all of a sudden it was raining glass all over the kitchen. The oven door exploded and zillions of glass particles went all over. I did get cut trying to get the pieces piled in one place. I was afraid of radiation for the child and for me, a cancer survivor.

When I called, I was treated badly, rudely and most inconsiderate. I am told now the door is no longer available and the safety people at Thermador will look over the situation but in all probability not even pay for the service call. Help!

Helen of St Catharines, ON October 28, 2009

I went to the web just to see if I am the only person having oven problems with a Thermador product. Not even close - 19 pages of adverse comments tells it all. The oven has never worked satisfactorily - cooking hotter on one side than the other, which can be minimized to some degree only by using convection.

The elements have broken down twice in 3 years and had to have parts replaced. I am terrified to use the self-clean feature as the elements seem to be so unreliable. This product is high end only in price. 13K purchase price, which I am considering replacing as it is so expensive to maintain and inconvenient.

vince of san clemente, CA October 26, 2009

i have called numerous times, only to place on hold "due to the numerous calls waiting". once i got thru, the rep. asked me my zip and verified my phone #. my cell unfortunately disconnected...and i Never received a call back from the rep. i have tried numerous times, only to be on hold for over 10 minutes? in the customer srervice business this i would think is unaceptable. i will call again.

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