Complain about a product or service

Thermador

Dana of McKinney, TX November 8, 2009

The thermostat on my 8 year old, 8,000 Thermador oven went out twice in the past 18 months. The part is NO LONGER AVAILABLE. So now I have to buy a new 10,000 48" range...and you better believe it won't be a Thermador! I plan to let everyone know too, Consumer Reports, Facebook, Utube...pass on the word...DON'T BUY THERMADOR!

Elena of Raleigh, NC November 7, 2009

We bought a Thermador gas range with electric oven 11 years ago. We had to replace the thermostat once a couple of years ago. The oven is not working again and now it turns out the part is no longer made.

A very expensive but unrealiable appliance, will never buy anything from this brand again.

Marjorie of Cheshire, CT November 6, 2009

I have a double oven with the top being micro, convection and regular oven. Monday morning I was preparing my 2 year old grandchild cereal and all of a sudden it was raining glass all over the kitchen. The oven door exploded and zillions of glass particles went all over. I did get cut trying to get the pieces piled in one place. I was afraid of radiation for the child and for me, a cancer survivor.

When I called, I was treated badly, rudely and most inconsiderate. I am told now the door is no longer available and the safety people at Thermador will look over the situation but in all probability not even pay for the service call. Help!

Helen of St Catharines, ON October 28, 2009

I went to the web just to see if I am the only person having oven problems with a Thermador product. Not even close - 19 pages of adverse comments tells it all. The oven has never worked satisfactorily - cooking hotter on one side than the other, which can be minimized to some degree only by using convection.

The elements have broken down twice in 3 years and had to have parts replaced. I am terrified to use the self-clean feature as the elements seem to be so unreliable. This product is high end only in price. 13K purchase price, which I am considering replacing as it is so expensive to maintain and inconvenient.

vince of san clemente, CA October 26, 2009

i have called numerous times, only to place on hold "due to the numerous calls waiting". once i got thru, the rep. asked me my zip and verified my phone #. my cell unfortunately disconnected...and i Never received a call back from the rep. i have tried numerous times, only to be on hold for over 10 minutes? in the customer srervice business this i would think is unaceptable. i will call again.

Jim of La Crescenta, CA October 17, 2009

We purchased a high-end 7,000 Thermador professional oven/range during a major remodel of our home. From the moment we moved in, the oven did not work. We contacted Thermador and had to wait nearly a month before the part was delivered and repair completed.

An Internet research of the problem revealed that this was a common problem that had persisted for some time. Thermador apparently had no problem selling these incredibly expensive units knowing full well of the flaw. I guess they figured that the public would just have to put up with the inconvenience.

It has been about nine months from the last repair (it took several visits to finally repair the problem the first time) and guess what? The oven is once again, not working. I am flabbergasted that even after spending thousands of dollars on a luxury oven and range that we would have these kinds of problems.

I suppose that Thermador concludes it no skin off their nose that I had a ruined dinner party this evening due to the fact I could not properly prepare the meal. I suppose that they conclude that I will probably only spend 7,000 per life time on their product and that they already have my money but, guess what Thermador? I am going to do everything in my power to ensure that everybody whom I know who is engaged in a kitchen remodel knows exactly what I have experience with your product.

Better wake up and smell the coffee burning; Thermador. The attitude you are showing toward your customers is exactly the same as the American auto manufactures showed the American consumer during their heydays. Looks like you are headed down the very same rode to ruin.

Neil of Long Beach, CA October 16, 2009

Thermador Wall Oven Model SCD272YB, SERIAL# 82090037, Purchased approx 2003.

1) Display unit failed in 2007 and replaced - cost 386. 2) 2008 just after 1 year elapsed same display unit failed again and paid 430. After several calls and complaints Thermador reimbursed 270 for cost of part. 3) Sept 2009 same part failed again. We called in Oct and Thermador agreed to cover cost of part but says we must pay the service call. That is approx 170 if cost is ame as last year?

I complained to Thermador and asked they cover the cost of the service call and they refused and told me my issue should be directed to the installer? The installer simply installs the same faulty display boards made by Thermador? I simply think a 3rd display unit in 3 years is a bit ridiculous? My point is in this case Thermador at a minimum should cover all costs of the parts and service . My preference would be they replace the entire oven.

Vicki of Thomaston, GA September 9, 2009

I purchased this oven/microwave built in unit Model #sm272zs for 2799.00 in 2003. It has never worked properly. I complained to Thermadore and was told I needed to have a service person come out and calibrate the oven. Brand new! It still would not bake a typical item. They said it was fixed. I had three different repairmen attempt the repair. Thermadore added a year to my warranty, but never fixed the oven. Lot of good that was.

I have limped along for years, just using the convection setting, bake doesn't work and cooking things extra long and having it look browned on left but not on right. Finally lightening struck my house and I can finally use the insurance money to purchase a different brand. This company is no longer the original Thermadore. I will never, ever purchase another product from them and advise all my friends and clients to avoid Thermadore at all cost!

RD of Fort Lauderdale, FL September 3, 2009

My Thermador double wall oven has no display at all. I was given the name of ASG or AA Appliance Repair in Pembroke Pines, Florida by Thermador who charged me 600 and still no display. After many calls to them they continue to charge me for more and more repairs. The appliance repair company told me it would be another 500 to replace the display board. When I called Thermador to complain about the company they referred me to they said nothing other then part of this repair would be covered (the appliance repair company never told me that). Thermador told me to send the board back to a company after paying in full and they would reimburse me. Besides referring me to a very dishonest repair company they now have me without an oven for weeks and laying out the cash.

John of Monterey, TN August 29, 2009

I have a Thermador double oven Model SCD272TP. I have owned it for 9 years. After a few years the panel lights went so dim you couldn't read them. I replaced the boards at a cost of 250.00. Now it's done it again and again another 250.00. Taking off the front panel so many times has loosened and broke a very small solder. The repair people say I may have to buy a new front panel also for 225.00.

I called Thermador. They said to have the parts removed and sent to a company they named who would fix the boards and return them to me. I would pay for that up front and they would rein verse me when I send them the bill. I don't know about the front panel yet. So now I have spent over 500.00 and so far it's still broken. Hope you all have better luck then me.

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