Thermador

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customer's problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.

I purchased a glass ceramic stove top that stopped working after three weeks. They claimed it had been repaired; however, they kept the stove top for about six months. I have used this stove top for only two years. The entire stove top stopped working, and Thermador told me it was my problem and I would need to have the stove top repaired. Thermador products are expensive, but they are very poor products with no quality added.

I purchased a 30" Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part.

I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty.

I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this company's products. I am a contractor by trade and like some of BSH's products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and that's about the only nice thing I can say.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element "explosion". Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional manager's name and address on the Thermador website an hour earlier.

These Thermador dishwashers (Model No. DWHD630IFM) work great - very quiet and do the job to perfection.

We're on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isn't working either. The oven won't turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking "speedometer" thermometer, but you shouldn't be. These stoves suck, steer clear!

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40" double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date.

I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.

The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the "brain" died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this one's still working. 1 out of 3, after a > $10K outlay. Never again.

No replacement part available for a $1300.00 Thermador oven - The part of the thermostat on our oven that controls the self-cleaning mechanism is broken. There are no replacement parts available and was told there never would be. The stove is 10 years old. I cannot even get the company to tell me how to hand clean the oven so that I do not do damage to it. Customer service is non-existent at Thermador. We are stuck with an expensive 48" oven and hood that our kitchen was built around. I am sickened by Thermador's lack of customer service. I am desperate to find this part or have one made. Thermador would not help me with advice and will not return calls.

Soon, after I purchased my Thermador, the light stopped working in the over head hood. The fan worked, but not the lights. I tried local repair persons, local master electricians, all who do not want to help me, because of the piss-poor customer service through Thermador. We have been sent the wrong parts. We have been so misinformed by a company on this issue, it is ridiculous, over a light problem. This is has been going on now for over a year, and the problem is still not solved. I would like some recourse on this matter. They can not get away without backing their product.

I've had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesn't light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesn't dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

The oven self-clean never worked. I am going on my 4th ERC mother board. I've replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, it's not working again and they want me to pay to have it repaired again. I'm so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

Thermador Professional 36" Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermador's fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesn't work. Someone should bring a significant lawsuit before this company.

I purchased a Thermador PDR304ZS in 2003. Over the years I had the following replaced: relay circuit board replaced 4 times, catalytic convertor, baking element, broiler element, sensor, convection element, and surface igniters. Just the other day the broiling element has failed yet again. Considering the amount of complaints, how can we not pursue a class action, this is beyond absurd.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldn't find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

I purchased $8000 Thermador oven that is worthless. The broiler function has never worked, and it does not heat evenly. The top igniter unit does not work. I have spent over $1500 in repairmen claiming they fixed the problem when in reality they never fixed anything. With a gas oven, how does one know if it is truly fixed? Do not buy Thermador. The company, the appliance center where we purchased the oven, and the repairmen were all of no help. Now we are stuck with this expensive oven that we can't even use. All items come out burnt on the bottom and completely raw on top.

I bought a $4000 professional 36" oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesn't do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error code E118. Thermador has no one in my area to fix it. They will not give me the information to correctly diagnose the issue. I paid a lot of money for this bucket and the Thermador National Parts Center (877-731-8081) marks up the price of the part to above retail. When confronted the sales person said, "** you," and hung up. I think I'll yank it out and you fill in the blank with your colorful mete-fore. I ordered a cooling fan from Bosh (800-944-2904) for $116.00 and will change it out once. I'm thinking about a class action law suit if nothing is done.

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether.

This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and they'll only fix it. At this point, after reading all of these complaints, I don't think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isn't there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I don't get stuck with the bi-monthly repair bills.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

It's the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

My Thermador 24" coffee maker stopped working after 3 months. It took a month for someone, a reputable local serviceman, to show up. The unit has been at the repair shop for 4 months. Parts, assistance, and diagnostics have been the reported problem. Thermador will not replace it.

I bought a Thermador double convection 6 years ago. In that time, we have had numerous f-24 codes and exploded heating elements (2 fans replaced and 2 complete boards). And now after another $500 in repairs, we have a code 64, and all Thermador has to say is "It's out of warranty." Warning to all: Do not buy anything from Thermador.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

This product should be recalled! How much more negative feedback from consumers does it take before something is done?! My unit needs its 3rd replacement control panel. It won't even turn on (again) and none of the display has worked for months. I can't believe the poor quality of this product. Clearly, Thermador is not the brand I believed it to be. I am overwhelmed at the reviews and feedback consumers have about this product. The same product issues repeated over, and over, and over. Thermador should be ashamed. Whatever you do, do not invest in a Thermador product.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermador's unresponsiveness I would not recommend the Thermador product.

I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. I've replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.

We purchased a Thermador microwave in 2006. 2 years later, the coating under the glass plate inside the microwave started chipping and peeling, then it started to rust. I called Thermador to inquire about the warranty for this matter. They sent me an email with an option to purchase touch up paint for the problem. But they would not replace the microwave. I had a Panasonic microwave that I had for 10 years and it never peeled or rusted. I finally got rid of it when the motor went out on the rotating plate. This is ridiculous that company, as large and respected as this, would not honor its product for customer satisfaction.