Thermador

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

Thermador Professional 36" Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermador's fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesn't work. Someone should bring a significant lawsuit before this company.

I purchased a Thermador PDR304ZS in 2003. Over the years I had the following replaced: relay circuit board replaced 4 times, catalytic convertor, baking element, broiler element, sensor, convection element, and surface igniters. Just the other day the broiling element has failed yet again. Considering the amount of complaints, how can we not pursue a class action, this is beyond absurd.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldn't find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

I purchased $8000 Thermador oven that is worthless. The broiler function has never worked, and it does not heat evenly. The top igniter unit does not work. I have spent over $1500 in repairmen claiming they fixed the problem when in reality they never fixed anything. With a gas oven, how does one know if it is truly fixed? Do not buy Thermador. The company, the appliance center where we purchased the oven, and the repairmen were all of no help. Now we are stuck with this expensive oven that we can't even use. All items come out burnt on the bottom and completely raw on top.

I bought a $4000 professional 36" oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesn't do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error code E118. Thermador has no one in my area to fix it. They will not give me the information to correctly diagnose the issue. I paid a lot of money for this bucket and the Thermador National Parts Center (877-731-8081) marks up the price of the part to above retail. When confronted the sales person said, "** you," and hung up. I think I'll yank it out and you fill in the blank with your colorful mete-fore. I ordered a cooling fan from Bosh (800-944-2904) for $116.00 and will change it out once. I'm thinking about a class action law suit if nothing is done.

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether.

This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and they'll only fix it. At this point, after reading all of these complaints, I don't think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isn't there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I don't get stuck with the bi-monthly repair bills.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

It's the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

My Thermador 24" coffee maker stopped working after 3 months. It took a month for someone, a reputable local serviceman, to show up. The unit has been at the repair shop for 4 months. Parts, assistance, and diagnostics have been the reported problem. Thermador will not replace it.

I bought a Thermador double convection 6 years ago. In that time, we have had numerous f-24 codes and exploded heating elements (2 fans replaced and 2 complete boards). And now after another $500 in repairs, we have a code 64, and all Thermador has to say is "It's out of warranty." Warning to all: Do not buy anything from Thermador.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

This product should be recalled! How much more negative feedback from consumers does it take before something is done?! My unit needs its 3rd replacement control panel. It won't even turn on (again) and none of the display has worked for months. I can't believe the poor quality of this product. Clearly, Thermador is not the brand I believed it to be. I am overwhelmed at the reviews and feedback consumers have about this product. The same product issues repeated over, and over, and over. Thermador should be ashamed. Whatever you do, do not invest in a Thermador product.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermador's unresponsiveness I would not recommend the Thermador product.

I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. I've replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.

We purchased a Thermador microwave in 2006. 2 years later, the coating under the glass plate inside the microwave started chipping and peeling, then it started to rust. I called Thermador to inquire about the warranty for this matter. They sent me an email with an option to purchase touch up paint for the problem. But they would not replace the microwave. I had a Panasonic microwave that I had for 10 years and it never peeled or rusted. I finally got rid of it when the motor went out on the rotating plate. This is ridiculous that company, as large and respected as this, would not honor its product for customer satisfaction.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesn't work. You can't read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like it's supposed to be, it doesn't work so you have to leave the panel hanging off the wall about 1/4" in order for the buttons to work. The elements have been replaced once, but the bottom oven still won't work. Today, the convection fan and light will come on in both the upper and bottom ovens but it won't heat up. Piece of junk! Don't bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They don't care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, I'll sell it for less than it cost me.

When installed, the brand new wine cooler did not work. A Thermador service technician was called out and informed the owner that the unit had a leak and he was advising that it needed to be replaced. Thermador will now not replace and are asking that we deal with a third party servicer directly. This unit cost over $4,000. This neither pays for machine quality nor customer service!

I guess I'm lucky. I haven't had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a '95 model and I was thrilled to be getting an updated, and convection oven. Now, I'm nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured.

Our oven was very difficult to install. My husband and father were able to cut the holes into the attic and vent it properly, but it has never cooked evenly, even using convection, and it always takes 30-45 minutes longer to cook anything like casseroles or meatloaf, anything denser.

Thermador Dual Supply Range - PD484GGEBS-4 burner

Our Thermador Oven stopped working (oven) due to what they called "a control board" short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.

Now after 5 years after a normal "cleaning mode", the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a "professional" series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

I bought Thermador Single Wall Oven Model C301ZS on 3/30/03, for $2349.00 and have had constant problems. Serviced three times during appliance warranty period, each time waiting 2 weeks to 1 month for a repair person. I then took an extended warranty from GE Service Protection Plus. Three more service calls necessary. GE sent repair people not familiar with Thermador, so each call required 2 or more visits until someone knew how to repair it.

I am the original owner of both a Thermador ExtraLow CGSCV 365 cooktop with matching Cook 'n' Vent draft and double convection oven. Both units have been problems from the beginning. The cooktop was never designed to be serviced and Thermador failed to ever make spare parts for the oven. Thermador is nothing more than slick marketing hype. The products are not meant to be used or maintained. If you want to cook or ever sell your house, find another brand to purchase and install.

Ronnie

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.

Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.

Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. It's all overpriced **!

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

Thermador F24 error code--incessant beeping.

I inherited this thermador wall oven. I should have sued the previous owner for not disclosing the problem. The unit is 9 years old but relay board out in less than 1 year of ownership. Now i am on the 6th relay board, even broke in back to back months, what a piece of junk! Thermador is willing to let me purchase another board for "half price". Lucky me! any lawsuits out there, sign me up!!

While in the self cleaning mode, my three year old Thermador Pro Grande 36 inch all gas range caught fire, causing the wood floor, wall and cabients to go up in flames, causing substantial damge to my entire home. Our insurance fire investigator scheduled an appointment for Thermador to come to the house and see the oven and damage and they did not show up.

The range is now in the investigator's evidence room, along with some of the burnt cabients. My family is now living in our home for over six weeks without a kitchen and without the use of about a third of our home as we wait for Thermador to respond to this incident. This range is a potential fire hazard that has the ability to not only burn the house down, but to cause substantial physical injury and or death to the consumer.

I purchased a Thermador 30" Gas Range for $4,700 in 2005. Since my original purchase, I have had the authorized service provider on site 6 times to address multiple failures under and out of warranty. The latest issue has made the oven and both broilers non-functional. My local authorized service provider estimated the repair to cost $1,000. I contacted Thermador Customer Service and they denied helping. When I asked what the next step would be, they told me to write to the Customer Liaison. I sent the letter to the Liaison and they responded stating that they would not help.

We purchased a Thermador gas oven / 4 burner range in 2003 for $4,000. It has been a virtual nightmare to use. We have poured thousands of dollars into this piece of junk and it still does not work properly. We purchased it from PC Richards in Greenvale, NY and after having to use their service group under their warranty we have been using Square One in Massapequa, NY.

The service people at Square One told us that Thermador is a very strange company and does not discuss product issues with anyone and that problems are intrinsic with their products. We have replaced every part of the internal workings of this stove, incurred over $2,000 in repairs and it still does not work properly. We tried calling Thermador's headquarters and spoke with arrogant, rude people who would hang up the phone on us.

We implore you to file action against this company. Your website is rife with a plethora of complaints about their stoves. Please help us.

I am fed up in Somerset! My professional stove oven is a junk! The burner ignition works when it wants and doesn't shut off when it does. I have replaced all four burner valves at least once. The sheet metal oven box is rusting out and the screws, which hold the parts together, no longer fit their holes. We paid big bucks for this unit five years ago expecting the stove to last. But it needs to be replaced and it won't be with another Thermador.

In 2006 bought a Thermador Double Oven and once in warranty Thermador had to replace the control panel twice. We were without a working oven for over a month. The last time that they replaced the panel was in 2007. Now 3 years later the panel is not working again and the company said that I need to replace it and pay for it because is out of warranty. Is this a typical case of Lemon Law? Also, there is a recall on this unit to fix some insulation problem, oven gets too hot. I wonder if that is what is causing the panel to fail.

Thought I'd add my 2 cents. I gave up on Thermador 15 years ago when we remodeled our kitchen using all Thermador products (with the exception of the Sub-Zero refrigerator).

Thermador Double Oven and microwave: Immediately, the knobs were unscrewing and falling off. Eventually, the oven lock handle hardware fell off and was lost. This is an old style "venting" oven and the self-clean is unreliable. There is a switch that measures the flow of the vent and if it is too low, it will not allow self-clean. You have to take out the oven, clean the switch and adjust the vent tubing about once a year if you want to continue to use the self-cleaning function. After 10 years, the microwave magnetometer broke. This is a 600 watt microwave. Thermador charges over $500 for the replacement part. Needless to say, we just went out and bought a 1000 watt separate microwave on sale for $80 instead of repairing.

Thermador stove top: The electric ignition is horrid. You turn on a burner and it often continues to click, click, click until you turn on all the burners and let them run for a few minutes. You turn the burner to low and it often starts clicking again. After 3 or 4 years, the ceramic coating on the burners was cracked and flaking. We bought replacements and they also cracked and flaked after 3 years and at that point, Thermador had stopped making replacement burners for the stove. Eventually, the burners got so bad they didn't work properly and the stove had to be replaced.

Thermador Dishwasher: After 6 years, the dishwasher racks had rusted through. Thermador did not have any replacement racks as they no longer supported the product. When we got sick of using wire hangers, we broke down and purchased a Bosch replacement.

So on average, our Thermador products were usable for about 6-8 years. We were promised these were top of the line appliances and they would be a longterm investment. I really can't believe they stay in business. I guess if you charge significantly over the market price for your cheap products, people will just believe it must be high quality. Stay away from Thermador. Caveat Emptor!

Don't trust the quality of Thermador products. We purchased a Thermador professional dual fuel 36" range four months ago from Kitchen Design Specialists in Colorado Springs. The first problem we had was the extra low simmer gas burners will not relight. Then the electric oven went completely dead. When the range was pulled out by the repairman to investigate the oven problem, the 3" island hood fell off the back of the range. The hood is apparently not the correct hood because there is no way to fasten this hood to the range. Before buying this Thermador range, we researched online and found Thermador had quality issues but it was reported that the quality of their products was improved.

Don't believe it. With the problems we have had with this range and for what we paid for the range, we should not be having any problems at all. Instead, I am spending an inordinate time on the phone with their customer service, taking time off work to be at the house for multiple visits by the repair people who do not have any spare parts, so it's a minimum of two trips for each issue. And, oh, by the way, the hood that is not connected to the stove. which I believe to be a safety issue, is according to the Thermador representative not Thermador's problem. I am now trying to get the correct hood resolved with Kitchen Design Specialists from whom we bought the stove. It's more phone calls and more time. Beware of this second rate manufacturer.

I have had oven problem with Thermador Gas Range PRG3666EH/07. The top gas burners all work, but the oven does not start. Our range is only 18 months old. I bought it from Abt Chicago in April 2009. Not good for a range that costs $5,000! The Thermador service person (at 1-800) was not helpful, focused on our range being out of warranty, mentioned that the gas pressure may be too low and would not troubleshoot the problem over the phone.

The range worked for 18 months! Give me a break! When turning the main knob (bake/convection bake/off/light/broil) the blue lights (preheating/heating) turn on and off with sometimes a clicking sound, or sometimes everything is silent. Sometimes these blue lights turn on on their own when not using the range. I am not impressed by Thermador. I wish I had bought a Viking.

I bought an MBES/01 Microwave on January 2010 and its memory chip burned when installed. We had to wait almost a month to get it repaired. Now, the latch to the door which is made of plastic broke and it's been three weeks to get it repaired. It seems that the company has dropped the ball on this top of the line products. Parts are not available and not enough technician to service the units. When calling for service, you need to call Thermador to arrange the service and it takes about a week to get service, another few weeks to get the parts and another week for installing the part after that.

This company and others are being manhandle by the foreign makers of such products. Thermador needs better control of their products and quality of their products. We are being bombarded by junk and we are paying a premium for junk. $600 for a built-in non-convection microwave that supposed to be top of the line and it broke down twice in less than a year is not worth buying anymore. Samsung and LG seem to have corner the market with better products, but whatever happened to total quality management that we started in this country and now the littlest countries are using it and producing better products.

Why can't we produce our own top quality product? We have the talent and expertise plus the equipment to make it happen. Why do we have to pay such a high price for junk that the companies themselves don't check. They don't care about the consumers, only about the profits. We used to be a proud nation. Now, we are dependent on other countries to produce for us and their product are not all that great. Whatever happened to our pride in quality? We created it and had the Japanese apply it on their products. Now, they're producing better things than we do. It's a shame and seems that no one cares.

I called Thermador service, now operated by Bosch, on a Monday before Thanksgiving. The technician came on Tuesday morning, as promised. The tech had no idea of the problem, even though it was spelled out with the CRM the day before. The tech had to order parts from CA and said they would be back in 3 weeks to install. With over 20 people from out of state coming over for Thanksgiving, I was freaked out and in shock. No one could care, the tech said this was not his issue and was not in his region anyway. I called CA office 10 times between Tuesday and Wednesday only to find out that the parts would be there (NYC) on Wednesday but there was no one to install them.

I begged and offered money for overtime, but to no avail. When I asked what we should do with our Thanksgiving and our out of state guests, she said "I can't help you" and so on. They made no effort. I would never buy Bosch or Thermador products again. This was not the first incident with them and won't be the last. Very disappointing how little effort they made. They honestly could not care less.

Today is Friday November 26, 2010. My smw272 built-in oven was purchased on August 2003. So far I've had to replace the bake element twice, the convection element twice, and the mother board. Less than a year after the motherboard was replaced, the LED readout went completely black. For the past 6 months and as of Wednesday the 24th, one side was always hotter by 25 degrees and it took 30 to 45 minutes to preheat.

Yesterday, on Thursday November 25, 2010 (Thanksgiving Day), the motherboard went out again and I had no oven at all to cook dinner with. Not only that, but this is the second Thanksgiving that the oven stopped working completely. Is this what's known as Thermador quality?

I have cooked on at least 12-14 different ovens over the last 40 years, some in deplorable condition, but this is the absolute first time I've ever experienced such shoddy workmanship. None of the other ovens had a problem greater than a 5 degree variance or the light bulb burning out. This is the most overpriced piece of pure junk I've ever purchased! Thermador is a rip off to the consumer. If I repair, instead of replace, the oven again, I will have paid in excess of another $1,000.00 towards the equipment. The original price was over $2,000.00 when purchased new.

I own a Professional Series duel fuel six burner, with grill and dual oven. I have had to replace the elements in both oven one, which went out on Thanksgiving Day with the turkey inside. I ordered the part, like they told me I needed, and received the wrong part, sent it back, and paid a restocking fee. Now, two burners will not light. When the burner shut itself off, it has not came back on again. I moved the pan, only to have the second burner do the same thing. I paid over $8,000 for the range. You would think it would last longer than a few years before it would fall apart. It is only about 5-6 years old. This range is draining me.

We have had problems with Thermador Oven, Model # SC301T, since date of purchase. The local repair company would fix it (under warranty) but now that the unit is out of warranty, we are of course being charged for the same problems/repairs that had previously occurred.

The latest episode is concerning the self-cleaning operation. During the self-cleaning mode, the oven starts beeping, gives error messages, etc. and the only way it can be cleared is to turn the breaker to the oven off. This most recent episode caused the oven to lock up and we now cannot open the oven door! The repair company will come out to replace the part for the recall (so it won't start on fire!) but says that they will need to charge us to diagnose why the oven went in lock mode and thus, we can't open the door and or obviously use our oven! Again, this has only occurred when using the self-cleaning option.

We can't use the oven at all - it is locked up! A diagnosis service call from the authorized appliance company is $172.90; not to include the cost of the parts which will be well over $300! Thus, we are paying over $500 for an a service/repair that has occurred over and over again. We would like to have Thermador step up to the plate and either get it fixed for good or provide us with a new unit.

I purchased an entire Thermador kitchen, oven/microwave unit, stove stop with griddle and grill along with a stove top range. These three items were more than $9,000. In less than two years, we started having problems. Two mother boards, the oven was repaired twice, the microwave twice, the range hood three times and the griddle once. The oven has had parts prepaid and ordered for a year in November. Everything I purchased can no longer be fixed. Techs do not even want to work on them. Thermador is a big rip off. I would never purchase from them. I have contacted Brock McVey where I purchased them in Lexington, KY but they could not or would not help me. Beware of these companies!

I bought a six-burner (gas) Thermador stove in 2005, not sure of the model number. About six months ago, I started having problems with the broiler going on then the oven would either not heat up or shut down. Now, the oven does not heat at all and the broiler does not work. Had a service guy out who says it will be a nightmare to fix and does not want to touch it with a 10-foot pole. After reading these postings, not sure if I want to bother throwing good money after bad or just purchase a new stove. Believe me it will not be a Thermador.

The f34 fault has us ready to detonate the thing. It's just out of warranty and infuriating that a $1000+ appliance that does just one thing, heat, is faulty.

I purchased a Thermador Stove pg486glbs in 2007 or '08. The PC board recently went bad. Searching online tells me this is a common problem with Thermador. I contacted Thermador and since it was out of warranty, they did not want to do anything for me. They said they would send a service person to my house. PC board with installation would be around $800. I recently purchased a PC board manufactured by Thermador (Bosch).

They changed the part number from the original. The board is a little different with different wire connections. The board came with no instructions. I called Thermador and they told me it was my right to purchase parts but they sell them without instructions. They told me they do this so you have to have a service technician come to your house. I don't understand how they can sell parts without instructions.

What a nightmare! I too bought my oven in 2005. I have a gas cook top and under-the-counter oven. If I walk within 6 inches of the mother board screen, the over goes on. The screen starts to blink. Needless to say, I have to turn the oven off and reset it each time! The repairman thinks I'm crazy! There have been many repairs due to F3 coming up on the board. It has been corrected. The stove top self ignition has had to be replaced and fixed twice. Should I go on? I'd like to throw both appliances out but I can't afford it right now. It restricts my walking in front of the stove!

For those of you that has a Thermador SMW272, and has a failing microwave, don't let Thermador tell you that you are SOL. In fact MBSE/01 looks the same and will fit the space. Just be sure that you tell the dealer that your unit is a 27 or 30 inch.

My unit is only 5 years old, purchased in 2005, model #SMW272. I had to replace the mother-board twice, and now the microwave is failing. When I called the company, they told me that the microwave is no longer available that would fit into the space on my model. Now my complaint is why would they not continue to make standard microwaves on new units that would also fit their older units? The company told me that I would have to replace the entire wall unit. For what you pay for the top of the line appliances, is not worth it.

My Thermador range model RDDS30VQB has many problems with oven temperature, burners not lighting, internal fuse burning out, oven temperature display dim. Parts are no longer being made for it. It is 13 years old and a built-in unit. Its vent is custom cut into the house, through the floor and out of the building. It is not a small task to replace it. It's time to boycott Bosch. The dish washer has a similar history. Junk, junk, junk. Dollar value lost is $3500.00, not to mention time.

I have the POM30 Professional wall oven/microwave combo, purchased from Allen and Peterson here in Alaska. What a nightmare this unit and dealing with Thermador customer service has been.

Clock doesn't keep up...unit emits 5 loud shrill beeps when started, when you allegedly reach temperature, any time the door is opened...and randomly throughout the cooking cycle.

Thermador's response to the low temp, slow cook time was, "Well, we've found with that unit that AFTER it beeps to tell you it's at temp...you have to give it another 15" to let the corners heat up." Are you kidding me???

Their response to the beeps was to replace the mother board. When that didn't work and I kept calling they then said it's normal. I asked what purpose the random beeps served and they'd say, "Well, we don't know." I asked them to ask their engineers. LOOOONG story short...I finally had to call them again, ask what they'd found. They thought maybe the door wasn't sealing and the oven was beeping b/c it thought the door was open.

This was over the course of a year and numerous phone calls on my part...to the point where they started to become VERY rude on the phone and suggest I was the problem, not the oven. I had people listen to me as I talked with them on the phone...and all agreed I was calm and not abusive in any way b/c after awhile I started to wonder if somehow I was coming across wrong.

They are horrid people to deal with. I thought I was getting a premium, professional product. I cringe every time someone moves towards this oven b/c I know we're in for a few hours of random, shrill beeps. And Thermador won't do anything about it. I'm going to try and sell it on Craig's List...then just dump it on Allen and Peterson's front doorstep if it won't sell.

I have a 4 year old 48" professional series LP range in my kitchen that the ovens have not worked in 7 months. everytime i try to use an oven, it heats up and then shuts down flashing an error code 43. 16 service calls have been made with 2 different companies as well as a thermador field service rep named art. it has never been fixed. it was deemed non-repairable by the second repair company. i am grateful because i did purchase an extended warranty (which i usually do not do).

This is my second pro range from thermador. the first one was hauled out of my kitchen and replaced with the current range after 6 months of a major gas leak that could not be fixed. Their customer service is crappy for such an expensive appliance. i am so disappointed in them because they cannot fix what they build and them do not even acknowledge any responsibility. i am probably going to get a new range out of my extended warranty company based on the contract, but i will probably need an attorney to get it. i hope the word gets out about the terrible customer service this high-end company provides.

The thermostat for dual-fuel range broke. I can't find it anywhere. I loved the range, but can't afford to replace it and don't want to just rip it out. What the hey?

My oven quit working about a year ago after I cleaned it. The repair guy came and replaced the computer unit and then he had to order the sensor on the inside of the range. $451 later, it worked. I keep my oven pretty clean after this happened. Well guess what? I finally decided to clean it, even though it wasn't too bad, and now the oven doesn't work again. The burners and the settings works, but nothing happens in the oven. I will never buy a Thermador product again. We are going tomorrow and buy a new range from Sears. This was an expensive range and to not be able to clean it and then for it to work is ridiculous!

1. Thermador electric wall oven, Model CT 127N3, 1995, temperature setting device failed to operate cleanly: on setting temp, using rotary dial, temp on readout could be reached but not fixed; always sprang back to zero. On calling local repair at "Asiens", in Santa Rosa, they told us unit could only be repaired at $400. plus. I refused. The control box for this unit, the size of a pair of cigarette packs, has rotary units that can be cleaned with a mild degrease. I did, and saved that money. It has just begun to be unfriendly again, some 5 years since cleaning.

2. Thermador Gas Cook Top, GGN 30: we warped the large burner base, needed a replacement. This part still available as of 4/14/10. But we discover that small burner base is "permanently discontinued". If one of these should be damaged, Thermador will not see us buy one of their products. #1 Oven: no use for three days until owner learned how to clean temp control. On next cleaning, 5 hours of my time, or oven replacement at whatever. #2 Burner base: projected loss of otherwise perfectly good, high end cook top as some $1500.

I have a Thermador model # SMW272ZS/02 oven. It is less than 10 years old. The control board has gone out (3) times. I was told Thermador no longer makes the control board from my GE after market warranty company and all they can do is install a refurbished control board. After a few weeks, the refurbished control board would fail.

Either the oven would not heat up or the display would not lit up. At this time, I have been told there's nothing they can do. I should also add that a refurbished control board take two to three weeks to get. So during that time, we have no oven. I would be more than happy to join a lawsuit against Thermador. Maybe that would get them to start making the control boards.

We bought a Thermador Gas Range PG304BLP/02 in 2005. Within the first 3 months we had a problem with the starter for the oven - the oven would start, the gas would start and then it would turn off. They tried to fix the problem three times, with us waiting weeks between them getting us replacement parts - so weeks of no oven. Finally we demanded a new oven and got it.

We had no problem until two months ago when the oven just stopped working including the light. We called Thermador and they had a local guy come and check it out and he played around with it and cleaned the rear filter and thought it might be fixed. Then we had a power outage two weeks ago. When the power came on the oven and the cleaning light were both flashing and lo and behold the oven and light didn't work. We tried the breaker multiple times and each time had a different reaction from the stove, ranging from nothing to it turning itself on full!

We had the repair company come again and they said that the electrical board was blown and that they see this all the time with these stoves. They ordered the part ($800 for everything, which is mostly the part). The repair guys were also able to get the stove working temporarily. One week later the repair guys came back with the part. They opened up the stove and tried to install the part and found that Thermador had sent the wrong one. They told us that they would come back with the new part and it would not cost us any more, which is actually really nice of the repair guys.

But the part was back-ordered for a month! They put everything back together and the lights started blinking again and the oven didn't work again. So now we have no oven for a month and we have to keep the fuse off, which prevents two of the burners from working. We are forced to cook for a month with only two burners. Great quality appliances....not! No damage, except we were just not able to use a $3000 stove for a month because of faulty parts and no stock replacement parts.

I purchased Thermador Masterpiece double wall oven, a Thermador 6 burner + griddle cooktop, vent and blower in November 2008. They sat in the garage during our remodeling until September 2009. During installation, I needed additional wiring for the blower as it is located remotely from the vent. Thermador only gives you a couple of feet of wiring although they do give you the wiring couplings for an extra piece. Then I contacted Thermador, they tried to tell me to use Romex rather than a color coded 6-lead low voltage (control) wire. They were clueless. I hung up. Since the blower is in the garage, I had to use "rated" wire since it went through the garage wall.

Well, guess what? Try to find 6-lead low voltage rated wire. Good freaking luck. After four days of searching, I found a company online that had something. I needed 6ft of wire. Their minimum purchase was a 5,000 ft coil. Fortunately, they found a 35ft piece of scrap they sent to me for $25. That was the easy part. My cooktop griddle is a piece of crap. It's electric but it still take a ridiculously long time to heat up. Even on high (500 degrees) pancakes take about 15 minutes and they don't cook evenly. The "drip pan" coating flaked off after about two weeks. My double oven doesn't work right at all. It seems to be the control board. It takes a long time to heat up. If you open the door, the oven cools down then doesn't reheat. You have to set the temperature to 25 degrees higher than you want. The lower oven doesn't have the fast preheat function.

Now, when you press the oven light button, some other menu comes up and the light doesn't come on. All in all, I'll never buy Thermador again. Too bad too because my old Thermador cooktop was great. By the way, Thermador would not honor the $500 rebate promised by AJ Madison. We haven't seen anything. I think everything we bought from AJ Madison (online retailer) were seconds, refurbished or something. We've had issues with almost everything.

I bought a house in February where they had all new Thermador appliances. 6 months later, they had to change the blower wheel and motor of the downdraft because it was vibrating. Vibration started again a few months later and they changed the same 2 parts again. Then the plastic cover that is below the knobs in the cook top had disappeared.

How did that happen? I have no clue. Since I was not the first owner and 14 months had passed. Thermador didn't want to take care of the charges. Fortunately, it was inexpensive. This is just to say not to buy Thermador. Nothing seems to last! I have a Maytag washer and dryer and I never had any repairs done!

I purchased a Thermador double oven a few years ago. The display stopped working and when I called Thermador they sent me to a local repair company who charged me $600. After the repair, I had the same problem plus the oven would just suddenly shut off and wouldn't heat above 100 degrees. I called Thermador again and was told it was the display board and they would cover it. I wish they would have told me that before the $600 repair. I had it repaired two months ago and I am having the exact same problem.

We have a Thermador double oven that worked fine for a few years and has been a nightmare ever since. I have had repairmen out on multiple occasions. The error codes kept coming. The oven locks came on and the repairman said he'd have to break the lock for me to be able to use it, and so that's what he did. The bottom oven remained locked and unusable.

In order to use the top oven, we had to go out to our electric board in the garage and flip the breaker for it to reset almost every time. Now, it's completely broken. I am writing now because I was just Googling for another company to repair it and came across this site. I don't want to waste more money on repairs, but I have a family to feed! My husband is a luxury home builder and would never put Theramador in any home after our experience.

I purchased Thermador built-in wall oven model#SMW 272YP in August 2002 for kitchen remodel (that means we had custom cabinetry built around it). First breakdown on Thanksgiving, Nov. 02. Problem was relay board and display kit. Covered under warranty. In April 2004, same problem occurred. Thermador covered part only so it cost us $160 for labor. In May 2005, same problem. We were able to convince Thermador to pay for all parts and labor.

In July 2007, same problem. Thermador wouldn't do anything for us and repair cost us $400. In August 2009, same problem (breakdown #5). Finally, I decided to try and repair again last month. Repair tech informs me that part is no longer being made so we have to send out to third party and try to have relay board rebuilt. Thermador's customer service (if you can call it that) stinks! They have almost hostile attitude and are really no help at all. On this last repair, so far $140 spent on service call, repair for board is around $160 + freight both ways + another service call to have part reinstalled. Very unhappy and dissatisfied with product and company and will never purchase or recommend Thermador products again.

July 2009, I purchased Thermador refrigerator (T361T71FNS/01). Fridge was delivered and installed late August 2009. The refrigerator did not cool properly and the freezer not at all. In September the first so-called certified service repair person attempted to repair frig. Unable to make the repair on the first visit, a part had to be ordered. Several weeks later a second unsuccessful attempt was made. A second certified service repair person was then sent out in October, November and December. While he was able to get the refrigerator portion of the unit to chill properly, the freezer portion was still not functioning at all. When I complained to Thermador customer service, I was told that the unit could not be replaced until it was determined "Not repairable."

Four months without a fully functioning refrigerator which their specially trained repair men and I was force to wait as each so-called repair failed and another part had to be ordered. When I asked for a replacement because it was apparent the unit I have is a "lemon," the response was there were no units available. They had not been able to find another unit in the entire USA. The cargo ship had not yet reached our borders and would not until mid February or March or even April. And on January 2010 the third repair was attempted and failed. I've been advised that a store credit is going to be issued. The fact that I was sold a unit that did not work and the major inconvenience it caused me was never a concern with Thermador. Unfortunately I also purchased a stove and hood and dishwasher at the same time, but I will never recommend Thermador to anyone who would listen.

The damage was the level of mental stress. I did a complete renovation of my first floor, which was stressful enough. Having survived that, I was ready to settle into completely new place. You can not appreciate the convenience of a cold refrigerator and freezer until you do not have one. I had planned to have Thanksgiving dinner at my new place. I hoped for Xmas, but no. And through all of this Thermador is telling me it's repairable but not one of the 3 persons sent out could fix it. To say I have been stressed out for the pass 5 months is really an under statement. It disrupted my life for nearly half a year and it is not over yet. Thermador says a store credit was issued; however, the last repair man said he ordered more parts.

PD486GDBS Duel fuel range. Needs regular repairs. Motherboard replaced last year. First, small oven started to spark and start a fire. Now the large oven has done the same. Sparks and fire.

this is ken from vacaville with the thermator prg304 .after not having my oven working for over 2 months and having the so called repair guy from kens appliance telling he could not fix it I had my retired uncle from oakland get on thermator. with him calling them 3 t 6 times a day over a month they finnaly had enough and came and got my broke but new oven and gave me a brand new one. am I happy? yes and no I have a new 5000 dollar wonder that does not cook as well as my old 400 dollor oven and I am waiting for it to break down my friend who has one just like mine has had to fix his 2times in a year and a halve never again will I buy a thermator anything again

What???? this was a brand new unit. After weeks of searching the internet I found a place that had the parts for the change over. I had the parts installed and thought everything was good. For about 30 days the oven worked great, then it seemed like it started not heating properly and then no heat at all. The bottom coil had burnt out. I am not sinking any more into this thing. Yesterday went and bought a new oven not Thermador guess what everything works as it should. As the switch out was made the front glass fell out of the oven glad this didn't happen when it was hot and my kids were near.Spent half the money and got twice the oven. More expensive does not mean better.

MARJORIE: I would call the BBB and file a complaint with them, then I would call one of the CT TV stations that help people with consumer problems. That way they can possibly help you AND it's known out there via tv that this product is CRAP. I bought my electric stove for $2888 in 2001.My blower went about 3 years later (convenient, right after the warranty expired) then the self cleaning stopped working, then a crack appeared across the top, then 2 burns stopped working, THEN the oven stopped coming on altogether. I will N E V E R even consider this piece of crap again.

I moved into a brand new property a month ago where the developer had purchased a very expensive Thermador fridge.It is a built in model with a bottom freezer ( model #361B) Two weeks after we moved in the fridge stopped operating ( not cooling the food )We contacted the dealer Trail Appliances in Vancouver who determined the fridge was leaking refrigerant, probably started when it left the factory. It took a week on a RUSH order to get the parts.

When you call Thermador you can't speak to anyone but get directed to acall center or are on hold for 10- 15 minutes.Yesterday a service technician worked for almost 3 hours but couldn't complete the job. Instead of sending us a technician again today we have to wait 2 days to complete the service.

The customer service from Thermador/Bosch and Trail Appliances has been poor. We also had to throw out $200 worth of food and have been without a functioning fridge for 10 days. We were not supplied with a loaner fridge and are using a cooler off the back porch. I would not recommend buying a Thermador fridge or expecting service.

NEVER EVER BUY A THERMADOR NO MATTER WHAT IT IS A OVERATED PIECE OF JUNK. Thermador hides behind a website and a 1-800 number you can never pass the call center. MONEY LOST $16000.00 ON A REFRIGERATOR AND STOVE

Eventually I got fed up with the unit and contacted ARD distributors in Florida where the unit was bought they advised that due to the many problems with Thermador they no longer sell the unit, they refered me to a service shop who advised they no longer service the product due to the poor quality. this continued with several service shop reporting the same story.

I also bought a Thermador 24" Model PD364GL stove another disaster the grille does not come up to the heat required for grilling, the burners burn black and the automatic cleaning system never worked from the day it was bought and installed. I called a thermador technician who reported that Thermador is still working on the problem. I guess they stll are after 4 years.

I have a Thermador range that's just 7-years-old (model No. PRDS364GL/GD). It needs a new on/off switch (Part No. 415564) and the company has DISCONTINUED THE PART!? I've search and called everywhere and can't find the part anywhere! If I can't find this part I'll need to buy a brand new range! And believe me, it won't be a Thermador.

Bought a Thermador downdraft oven (gas/electric) made funny noises, and burst into flames, while NOT BEING USED. Thermador said the electrician that wired it was at fault. Insane product, dishonest practices...never buy Thermador again, telling everyone.

i live just outside London England. we were replacing our kitchen, and saw a Thermodor prg304 in a nearby kitchen showroom. We purrchased, believing we had got ourselves a piece of American super engineering. From the very first day we had the same problem as many of the other contributors. the oven stopped working within 6 months. As described by others, we were getting a whooshing and popping noise from the oven. When I looked through the gap at the burner, it was half igniting then going off completely, then flaming up then parping and coughing. aLL the time giving off a smell of gas.

We called the supplier who said an engineer would contact us, He duly arrived and replaced the ignitor. The oven worked for about 9 months, just enough to get it out of warrenty!we have had this thing four years. The oven does not now function at all. The appointed agent in the UK wants approximately $1500 to repair it. All the screws internally have seized, I am guessing due to electrolytic reaction, as they are not compatable. If this were an appliance made in the UK I believe it would be deemed not fit for purpose and I would get my money back. Purchase at your peril!

The thermostat on my 8 year old, $8,000 Thermador oven went out twice in the past 18 months. The part is NO LONGER AVAILABLE. So now I have to buy a new $10,000 48" range...and you better believe it won't be a Thermador! I plan to let everyone know too, Consumer Reports, Facebook, Utube...pass on the word...DON'T BUY THERMADOR!

We bought a Thermador gas range with electric oven 11 years ago. We had to replace the thermostat once a couple of years ago. The oven is not working again and now it turns out the part is no longer made.

A very expensive but unrealiable appliance, will never buy anything from this brand again.

When I called, I was treated badly, rudely and most inconsiderate. I am told now the door is no longer available and the safety people at Thermador will look over the situation but in all probability not even pay for the service call. Help!

The elements have broken down twice in 3 years and had to have parts replaced. I am terrified to use the self-clean feature as the elements seem to be so unreliable. This product is high end only in price. $13K purchase price, which I am considering replacing as it is so expensive to maintain and inconvenient.

i have called numerous times, only to place on hold "due to the numerous calls waiting". once i got thru, the rep. asked me my zip and verified my phone #. my cell unfortunately disconnected...and i Never received a call back from the rep. i have tried numerous times, only to be on hold for over 10 minutes? in the customer srervice business this i would think is unaceptable. i will call again.

An Internet research of the problem revealed that this was a common problem that had persisted for some time. Thermador apparently had no problem selling these incredibly expensive units knowing full well of the flaw. I guess they figured that the public would just have to put up with the inconvenience.

It has been about nine months from the last repair (it took several visits to finally repair the problem the first time) and guess what? The oven is once again, not working.

I suppose that Thermador concludes it no skin off their nose that I had a ruined dinner party this evening due to the fact I could not properly prepare the meal. I suppose that they conclude that I will probably only spend $7,000 per life time on their product and that they already have my money but, guess what Thermador? I am going to do everything in my power to ensure that everybody whom I know who is engaged in a kitchen remodel knows exactly what I have experience with your product.

Better wake up and smell the coffee burning; Thermador. The attitude you are showing toward your customers is exactly the same as the American auto manufactures showed the American consumer during their heydays. Looks like you are headed down the very same rode to ruin.

Thermador Wall Oven Model SCD272YB, SERIAL# 82090037, Purchased approx 2003.

1) Display unit failed in 2007 and replaced - cost $386.
2) 2008 just after 1 year elapsed same display unit failed again and paid $430. After several calls and complaints Thermador reimbursed $270 for cost of part.

3) Sept 2009 same part failed again. We called in Oct and Thermador agreed to cover cost of part but says we must pay the service call. That is approx $170 if cost is ame as last year?

I complained to Thermador and asked they cover the cost of the service call and they refused and told me my issue should be directed to the installer? The installer simply installs the same faulty display boards made by Thermador?

I simply think a 3rd display unit in 3 years is a bit ridiculous? My point is in this case Thermador at a minimum should cover all costs of the parts and service . My preference would be they replace the entire oven.

I have limped along for years, just using the convection setting, bake doesn't work and cooking things extra long and having it look browned on left but not on right. Finally lightening struck my house and I can finally use the insurance money to purchase a different brand. This company is no longer the original Thermadore. I will never, ever purchase another product from them and advise all my friends and clients to avoid Thermadore at all cost!

My Thermador double wall oven has no display at all. I was given the name of ASG or AA Appliance Repair in Pembroke Pines, Florida by Thermador who charged me $600 and still no display. After many calls to them they continue to charge me for more and more repairs. The appliance repair company told me it would be another $500 to replace the display board. When I called Thermador to complain about the company they referred me to they said nothing other then part of this repair would be covered (the appliance repair company never told me that). Thermador told me to send the board back to a company after paying in full and they would reimburse me. Besides referring me to a very dishonest repair company they now have me without an oven for weeks and laying out the cash.

I called Thermador. They said to have the parts removed and sent to a company they named who would fix the boards and return them to me. I would pay for that up front and they would rein verse me when I send them the bill. I don't know about the front panel yet. So now I have spent over $500.00 and so far it's still broken. Hope you all have better luck then me.

Part number 14-38-994 superceeded by 492067 is not availlable as a replacment part from the manufacturer. This range is about 4 years old. It is unacceptable that Thermador does not have this part for replacement. They did provide a number to have the part repaired.

Purchased 30" SGS cooktop from Hurst Appliance of St. Clair Shores, MI; repeat Thermador owner; was told new star burner was improved. Don, owner of Hurst, advised for additional $$$ you could get option of front left burner to "simmer" - automatically turns on/off for slow-cooking meals: soup, sauce for pasta, stews, etc. Husband purchased cooktop; two weeks ago it was installed; very next day used cooktop to make a pot of spaghetti sauce - cook sauce 4 to 6 hours. Used simmer option at 2.5 hour interval; the control knob was extremely "hot" to touch.

Husband contacted Thermador and was told "they are aware of problem" and referred us to local service agent. Local agent told us they would not schedule visit since this was a "safety issue". Thermador returned husband's call and said they were aware of concern and we should not use a pot with a diameter greater than 8" as heat permeates from burner to stainless control knob. Advised Thermador rep that front burners w/ simmer feature was an option and we were told it was meant for use with long-cooking meals; such meals, do not use smaller pots and there is no where in the owner's manual that states you must use a pot smaller than 8 inches. Advised Thermador we want a solution as 13 year old cooks a lot and we do not want her safety jeopardized. Thermador rep recently recontacted my husband and said unit is operating as "designed". Original salesman, Don, at Hurst has not returned calls despite 2 calls and one visit to his store Saturday, 8/14.

Over the last six years we have spent in excess of $500 in repairs to keep the oven going. Each time the oven went out it was three weeks or more to get new parts and have the appliance fixed. Now it seems permanently out. Further the oven has so much heat escaping from the front side of the oven, that the white thermafoil covering on the adjacent cupboards has shrunk.

A lesser, but still annoying problem, is the burner grills. The ceramic has chipped away from the grills and in other areas has left crazing. While the stove was under warranty, Thermador replaced the grills but said this will continue to happen and it has. Aside from the inconvenience of not having an oven to use for several weeks, it appears that now we are in the uncomfortable economic position of having to purchase a whole new stove and oven.

My wife has had knee damage and has gone for therapy for over a year. they are refusing to pay for repair on the stove and for my wifes theropy. they have send out a number of people and each one hasa diffrent story with this stove.

On or about June of 2008, both the large and small ovens starting giving off this "whooffing" sound (the sound as though the range was not getting enough gas) - Bob's Appliances has been out to repaired the problem three (3) times - piece-mending both ovens. The problem still exist. I have not been able to use the small oven since March 2009.

I contacted both Feguson and Thermador about the problem and requested a replacement of the range or refund my money - their response has been that "they will repair the range FREE OF CHARGE, but gave no guarantee if the problem continue they would not be responsible". Because they contend that the range was used in a "commerical environment". If cooking for 30-50 people in your "home" is consider "commerical environment" - then I should have kept my $800.00 Kenmore range - I cooked for over 200 people and had no problems with the oven or the burners going out.

Thermador just don't want to take responsibility for their defective products.

Purchased oven Sept 2003: Display Board, part #492067, original replaced 12/21/05, replaced AGAIN 4/26/06, needs to be replaced AGAIN 6/16/09~that's 3~THIS PART IS NO LONGER AVAILABLE.

I have replaced the display unit on model # SC302TW three times and cannot find a source to repair it. The display unit is completely dark.

Service agent has replaced control panel 3 times. Was bought new in November of 2008. I was told they had problem and had new ones however second also did not work was replaced again was told this one is the new one. This was in March Of 2009. May be a month off. Now again I am having problems setting the clock and dates. These items must be all set or the appliance will not function. Very poor design in my opinion.

In jan 2009 I bought a thernador prg304 oven range.a friend had bought one and he said he liked it. within four months the oven went out.after calling the thermador company two times and waiting 5 days they where able to get some one here only to be told by the person they do not keep any repair parts on hand and it would take over a week to get the parts.I have not been happy the way the oven cooks when it was working but it was better than nothing. because of the service I got from the thermador appliance company and how the oven works I will never buy another thermador again.And oh by the way my friends oven has broke on him Too

I told them that I didn't want to do that and they stopped talking to me. They said I would recieve a letter with the offer to replace the oven at that cost. I asked if that was my only optionand again they would only repeat that I could refuse the letter.

I tried to get their mission statment that was in place at the time I purchased the oven. They stalled and later came back to say that I would have to contact their legal department for that information. I asked them why a public company wouldn't disclose that. They went silence. I tried to ask more questions and the lady on the other end wouldn't talk. I asked if she was there and she stated yes. And then repeated "If you want to refuse the offer of the replacement you can." I asked for her superior to call me. She said they were in meetings. So far I have recieved no return phone calls.

I can see that several people have lodged complaints on this site about Thermador reliability and/or customer service. As counterbalance, I would like to relay my own experience. We had a Thermador combination microwave/wall oven for close to 20 years with no problems. Eventually the microwave timer wore out and as you may have surmised, the part could not be replaced. I tried 3rd party companies to rebuild the part. I called Thermador customer service and they did not have a solution.

I can't say that everyone will receive the same level of service but, for my money, Thermador is the kind of company with whom you want to do business. Every electromechanical product will have issues. How they respond when you give them a chance is what makes the difference.

Thermador customer for life!

Thermador double wall oven has failed twice in eight years in that the electronic display has dimmed so much that it cannot be read, so we cannot see the time or the temp and other displays. Thermador replaced the part the first time as a "courtesy", but doesn't want to hear about it this time.

The suggested finding a 3rd party parts distributor/dealer who could do the repair. The part, if available at Thermador (it is not), costs approx. $300.00 not including installation labor, whic is probably several hundred more.

The only reasonably feasible course is to dismantle the top control module yourself and ship it to a company near Chicago who says it can repair the unit at a cost of only $172.00 including shipping and handling. Of course, taking the control module apart and removing the display unit and the two control boards is not easy.

I may have to resort to an repair service so the job gets done right. There's always the possiblity however, that the part will fail again after awhile, rendering the wall oven(s) useless. Thermador's reputation as a quality appliance manufacturer is worthless, in my opinion.

I have a Thermador Double oven model SCD302 that was installed two years ago. The digital display is so dim that it cannot be used. The part has been discontinued with no replacement. I have a two year old $3000 unuseabl, and unservisable piece of junk. They must go out of business or bring back some service.

Thermador Range Model PD486GEBS installed 12/05. Have had main control board replaced 4 times as of 5/09. Thermador states that "due to the age of the unit and the absence of significant repair history" they are unable to offer me any assistance. I guess 4 major repairs in less than 4 years is not significant. Not to mention I've had 2 other smaller repairs (oven sensor and bake element) within the last 18 months). Thermador's customer service is non-existent.

I am now stuck with what is clearly a manufacturer's defect..the motor that was made improperly in the first place. I took out the warranty to be protected. it didn't occur to me that Warrentech would simply have the choice to void the whole deal in the event repair would lose them money. How would someone like to carry life-insurance only to find out that the insurer decided to simply give back the premiums spent and NOT the insured amount when death occured!

Thermador Oven Model #SM272ZS/02

Went on line and it seems they have had a big problem with Control Boards going out. They really know how lose business, great job guys.

Thermador

We have two ovens and a cooktop - we have had nothing but problems. Within 14 months, one of the oven displays went (our 2nd oven - had only been used once) - we had to pay $500 to get it fixed. Then the other display went out. We called and Thermador stopped making the display unit - suggesting we buy another oven. There is no source for the part.

Then I went online and found a repair that required putting higher temperature capacitors on the board. Did it in 20 minutes and fixed it - proving it's a design flaw. Until then, my boys didn't know if the oven was even on or not - a dangerous situation.

Called Thermador again two years later when I had the problem again - they basically said "tough luck".

I would never buy their products again.

We thought purchasing a Thermador duel fuel downdraft range was a good investment. We were so very wrong.

It was evident from the start that the downdraft/gas design was flawed. It was impossible to simmer anything with the downdraft on, even on low. It would extinguish the flame. We called Thermador and they sent a service tech out to investigate. He confirmed our complaint. Thermador replaced the range at their expense. The second range funtioned the same. Rather than cause us more inconvenience and hassle, my wife and I decided to put up with the irritating problem.

In 2004, I was in the kitchen and began to smell smoke. It was coming from the range. THE STOVE TOP NOR THE OVEN WERE ON. I turned off the breaker and called the service company. They disgnosed the problem as a "bad relay". It was replaced along with other damaged parts.

On April 8, 2009, I was standing close to the range when I suddenly began to hear a crackling sound coming from it. I began to smell smoke and bent down to see where it was coming from and fire began to shoot out of an area just above the oven door. I shot it with our fire extinguisher and ran to our garage and turned off the breaker which should have tripped. I called the service company. Again, it was determined, "fire started from relay". THE STOVE TOP NOR THE OVEN WERE ON. The range is now a total loss due to the fact that Thermador stopped making the required parts. It is only 15 years old. My in-laws recently replaced their GE range rather than repair it, it was 60 years old. There were parts available. I contacted Thermador/BSH but they were un-willing to compensate us for anything. The service tech mentioned that it might be a good thing that it can't be repaired, it was a very dangerous appliance. We agree. The fire instantly melted metal and this was next to the gas tubes. The fire would have spread very quickly. Our electrician stated that he would refuse any job that has anything to do with a Thermador product.

The GSCB30 range was a faulty design with faulty dangerous parts. It should have been recalled.

We are very fortuneate that I was present when this occured. It could have caused the loss of our property and our dog. Had it occured in the middle of the night, it could have cost us our lives.

We will never purchase any product made by Thermador or BSH. We urge every consumer to do the same.

I am very unhappy with my Thermadore oven and recommend oven shoppers to go the opposite way when you see a Thermadore appliance. I have an oven that I never know if I set the temperature or timer correctly because you can't see the read out to check yourself. I also can't use the self-timer because I never know if I set it correctly for the same reason. If there is a class action suit please let me know!

Two years or so after purchasing an expensive Thermador SC302 double-oven, the control panel dimmed. The unit was out of warrantee so I quietly accepted the associated aggravation and paid for the cost to replace the necessary parts. A few years later, 2008/2009, the same thing has happened and Thermador expects me to suffer the same aggravation and cost yet again. A quick Google search reveals that many others have the same problem so obviously a design issue that needs to be or may have been corrected. I have other, less problematic concerns with their cook top down-draft system.

As a business owner, I extended the courtesy of writing to Thermador. It has been 3 months without the courtesy of a reply. This non-forward looking company now puts us in a position of seeking a legal remedy. If there is a class action suit pending, please include me as well.

The second invoice relates to the Viking range which despite multiple efforts and replacements still occasionally take time for the ignition sensor to switch off. Again this has not nearly had a normal years use, given our short stays since COO and I feel very disappointed in the manufacturer. I would be grateful for any assistance you can provide in bringing this to their attention and seeking reimbursement.

We purchased our Thermador double ovens in 2004 and they were not installed until 2005 - 1 yr. warranty useless. First service call was to recalibrate (it was almost 50 degrees low). Second service call (also within first year of use) was to replace the heating element for the upper convection unit.

Now, in third year of use, the control panel is too dim to read. On rare occasions you can read it - no explanation as to why. I am afraid to replace it, after reading all of the other horror stories, in fear that worse things could happen with a new panel. Maybe it will stop working altogether or give error codes. I am in the design and engineering field. I am helping clients choose appliances right now. They are the ones who found this website and forwarded it to me. I will NEVER recommend a Thermador appliance to anyone and will tell all my future clients to avoid them completely. Thank you to everyone who has reported.

Service calls over $300 so far, but biggest problem still exists and has not been addressed. Costs TBD

On February 01, 2009 I noticed that my refregrator is not cooling any more, so I contacted thermador, they told me that I have no manufacture warranty so you should go with your extended warranty which was not correct. I did it, but after 2 appointment each one 1 week appart, All Valley Appliances notified me that they can not fix it. I called thermador for my manufacture warranty, and after 30 minutes on the phone, they finally found out that I was right, so Thermador made an appointment with a company called All Kitchen Appliances, when I called to confirm my appointment that company stated that they do not fix refregrator.

I called back Thermador, they gave me information about Pro-Teck Appliance Service, Inc. They looked at my refregrator and ordered parts. It took 2 weeks to get parts, then They came to fix my refregrator on March 11, 2009. 3 days later same problem occured. I called Thermador, they said we can not do anything, you have to call Pro-Teck, so I did. This time to get the parts and to do the repair took over one month. They fixed my refregrator today April 14, 2009.

I did not have refregtator for tow and half months. My food got rotten. I had a big party on March 20, 2009, and most of my food had to thrown to trash can. I spent more than 14 hours back and forth with Thermador, extended warrancy ( which they should not be involved in first place), since my refregrator still was under warranty, and Pro-Teck to beg them to get sooner appointmen.

When we remodeled our kitchen 9 years ago, we selected a Thermador double oven unit (Model SCD 272). Within a year and a half, after several service calls, we had to have the entire unit replaced (the distributor picked up the tab). The newer unit has also had its problems - the front panel went haywire and had to be replaced (parts were under warranty - the labor was not), and the lolwer door has had problems closing well (it stays ajar, heat escapes, the light stays on).

This problem has been fixed twice, and now it has happened a third time. The spring or closing mechanism wears out, and an expensive service call is the result. We also have a Thermador cook top, which has also had a half-dozen service calls in the past 9 years. I am disgusted with this brand name and will never buy Thermador again.

In 2006 I bought a stovetop made by Thermador and had it installed later that year in my remodeled kitchen. Last year 3 burners burner stopped working and the electronic ignitor would not stop clicking. Since then I have had two service people check it out and have found that it is not reasonable to have it repaired since it would cost as much as the appliance cost in the first place.

The problem is that they used incompatible metals in the burners, and what was designed to unscrew has fused, which means the burners (all of them) must be drilled out before a repair can be made. Thermador admits this. They are large brass nuts, therefore, labor intensive to drill out. I emailed Thermador, and after several back and forth emails was told I should have this repaired anyway because appliances break down and after the service person replaces the defective parts they could put in a lubricant to prevent this from happening in the future.

The service person told me to throw the stovetop out and get another new one! This was a manufacturing and design error which I should not have to pay for or eat the cost on replacing or repairing. The cost to replace a similar stove top is minimum of $800, plus installation and possible repair of the countertop.

Our Thermador wall oven was purchased in 2005. We are on our 3rd clock display, each time the display faded until it was unreadable. Lucky for us we purchased an extended warranty...something we don't normally do. The last part only lasted a few months. We also had to have the oven hinges replaced. Our warranty expires this August (2009) so I guess we will get screwed by Thermador next time the $350.00 part breaks. (The part price is extremely inflated - there is no way this should cost that much.) My opinion is that Thermado is low end, poorly made crap with a high end price tag. DON'T BUY THERMADOR.

I spent a lot of money purchasing a KBUT4860A02 refrigerator and a P36 gas stove with a grille and self cleaning feature. well let me begin with the refrigerator from the day it was plugged in I discovered that it took forever to cool and freeze items then one day it just began working properly, the freezer side is now working but the refrigerator side is at 48. From day one the stove had a problem in that the grille was never hot enough it appears that the flames were too low, then after a year we discovered when we ytied cleaning the oven the cycle never worked, the tempreture guage shows that it is very hot but no heat, then when you turn it off it the tempreture falls ever so slow as if it was hot.

I called Thermador but nothing happened my mistake was bying the product and taking it out of the US to my vacation house in Jamaica. I was prepared to fix it in Jamaica but thermador refusd to supply the company with any information on the product, I also had a similar experience with bying this product and putting it on a yacht you could get no information from thermador if your boat was out of the USA so watch out pleasure boat users make sure your yacht builder never supply you with any of these products.

Frankly I am displeased with the product Thermador offers no assistance and you cant pass the call centre, ever notice the service manual you receive with the product no address no telephone number directly to them only website, and 800 numbers. I have had to be spending far more as the equipment purchased cannot perform as they made the product out to be.

Thermador Range installed July, 1998. Store delivery team dropped range when delivered. Only offered to replace broken glass oven door, did so. Range top bubbled after a few months usage: my fault, they asserted, since I probably splashed milk on the cooktop and that could corrode. Oh. After cooktop was replaced (I paid for repair service), the top was loose, not properly seated. Again, repairman out to range: previous repair person should not have reseated it as he did. Two more trips until it was more or less stable.

Now, the control knob has malfunctioned. It will be replaced. More service calls, repair charges. Exorbitant, I think, to charge $77.95 to come and tell me the knob needs replacing. The clock display is extremely dim. Whole clock would need replacing. Oh. Never again would I purchase a Thermodor product. This one: model RES 30 RS Serial # 98060033.

In 2005 I bought a stovetop made by Thermador and had it installed later that year in my remodeled kitchen. Last year a burner stopped working. Since then I have had two service people check it out and have found that it is not reasonable to have it repaired since it would cost as much as the appliance cost in the first place.

The problem is that they used incompatible metals in the burners, and what was designed to unscrew has fused, which means the burners (all of them) must be drilled out before a repair can be made. Thermador admits this. They are large brass nuts, therefore, labor intensive to drill out.

I emailed Thermador, and after several back and forth emails was told I should have this repaired anyway because appliances break down and after the service person replaces the defective parts they could put in a lubricant to prevent this from happening in the future. The service person told me to throw the stovetop out and get another new one! This was a manufacturing and design error which I should not have to pay for or eat the cost on replacing or repairing.

The cost to replace a similar stove top is minimum of $800, plus installation and possible repair of the countertop.

I purchased a 36 duel fuel Thermador Range for a new home I built in 1999. I didn't relize there was a place like this where I could complain until today, as I can't begin to tell you about the hours I've spent on the phone with this company. I have had nothing but trouble with the range since the day it was installed. The ditital front panel went out a few months after it was installed. It took me forever to find an appliance store in my area that would work it, and it was still under warranty at that time.

Right after the repair man put in the new front panel, it went out again. It took months and many phone calls to get the repair company to come and fix it again. Shortly after that was fixed the left side front burner wouldn't lite. The repair company wouldn't come back again so I had to find another local person Cliff Beamon's appliance repair to come and see if he could fix it. He said they were the hardest company he had ever had to work with.

Finally he fixed the front left burner, and within a month the back left burner would not lite. He tried for over a year to get the part, but he said they would not return his calls, and he simply did not have the time to deal with them. He said they are the worst company he has ever dealt with. My back burner has not worked in 3 years, and I can't get a repair company to fix it. What a shame! After all the money I spent on that stove. Also, the burners are so slow to heat it takes forever to boil a pot of water.

I have spent hours on the phone with Thermador, and repair companies. I also drove to Virginia to find a store that sold them, as I had always wanted a heavy duty gas cook top. I've spent $$$$$$ on trying to get it repaired, and my husband will never let me hear the end WHY did you have to buy that piece of junk stove I could have bought a new car for what I've invested in this stove. I would never buy anything from this company again.

In 2000 I purchased a double wall oven C272,cooktop PCS366. Our oven display board has been replaced three times already and relay board twice and one glass panel set to a door that just shattered by itself while not even being used. All htis has happened in 7 years that has cost me close to $900.00 I will never by another Thermador product

Thermador has not paid for any of the repairs and they deny product design failure at our expense.

We purchased a Thermidor double oven, Model SCD 272ZPSS in 2004. In 2006, the control panel and all digital readings stopped functioning. To replace it cost us $241 for the part and $179 for the labor. Now the new part has now gone out! Replacing the control panel every two years is completely unacceptable. I am shocked at what a poor product Thermidor manufactures. I don't know where they got this reputation as a high quality appliance, maybe based on their high price, but please do not fall for it. I have had other ovens in the past, none as expensive, but none that caused me absolutely any problems.

I called their customer service number, where while on hold I was treated to a recording of how Thermidors are luxury high-end appliances. However, Thermidor refused acknowledge that it is unacceptable for a control panel to need replacement every two years. They refused to stand behind their inferior, defective product and will not provide the part so that I will only have to pay labor costs. Oh, and the part now costs $483.33. (Labor is minimum $199 additional.) I would give Thermidor a rating of 0 and strongly recommend that you not waste your money on one.

If I want a functioning control panel I will again have to pay to replace it. It will cost me $483.33 for the part and a minimum of $199.00 for the labor. It will probably just go out again in two years. I would rather buy a new oven than give them one more cent.

When we built our new house in 2004 we were told by our appliance dealer that Thermador was a top of the line brand that was SLIGHTLY less expensive than Viking or Subzero which is what we went there to buy. So we went with all Thermador appliances (double dish drawers, commercial range, side by side refridgerator freezer and high dollar microwave). What a MISTAKE! Every appliance has been down at least once. First one of the dish drawers would not seal and after only 4 years the drawers are loose and you have to lift up on one to close. The range has had a gas regulating problem and sometimes the temp gauge still does not work.

The fridge has completely lost power once, had the ice maker replaced and still has periods where it won't make any ice for days at a time or stops cooling. As for the microwave that's what prompted me to get online today. I was looking for online tech support so I would not have to pay a service man AGAIN. It has just died for the forth time (no power or display). Any money you might save in the beginning is lost on all the repairs. We spent 17k + and would have been better served with so-called cheap brands. Thermador DOES NOT mean quality and I would discourage anyone from buying anything with the Thermador name on it.

We had professional double Thermador ovens less than one year. Last month while doing a first self clean the glass door shattered. The store where we bought the ovens is letting us replace them with either another Thermador or another wall oven.

We purchased a 48 Thermador Range with double oven, griddle and grill through our builder from Fergeson Appliances in Houston, Tx in March of 2007. When our new home was completed and the new $9,499 range was installed, it would not come on. Six service calls and over 20 phone calls / emails later, the range still would not work properly. After multiple phone calls and emails with Fergeson regarding the problems we were having with the range, they still insisted on more service calls. It was not until we notified Fergeson that if they continued to do nothing we would hire an attorney that they decided to replace the original range with a new one.

In mid 2008, our new Thermador Microwave stopped warming up. We spent close to $200 to fix it. Now, we are in February of 2009 and both ovens on the new range have justed failed. I am being told the controller that controls both ovens needs to be replaced. I again called Fergeson and I am being told that this is a highly unusual problem. They are surprised by the performance of our Thermador appliances. I do not believe them for a second. Once again, if necessary, we are considering hiring an attorney if we do not get a proper response from Fergeson. We do not believe in hiring attorneys to solve problems. However, I would recommend it given the poor performance of these appliances and the expectation by both Thermador and the retailors/distributors like Fergeson that consumers should cover the cost of the appliances' failures. If there is a class action lawsuit we would be happy to join it. Unfortunately, it is becoming one of the only ways consumers can protect themselves against manufacturers of lemon products...

So far we have spent about $400.00 on the service calls/repairs for the less than 2 yr old Thermador range and microwave. Aside from the money, the time and effort involved in having to schedule repairs then sit at home and wait for repair people to come is a huge cost and inconvenience. I will also add the inconvenience of having a nearly $10,000 range with two ovens that will not work when your family needs to be fed....NEVER BUY THERMADOR.

We purchased a Thermador Dual Fuel professional range PDR 30 for our new home in 2003.Since then, it has broken down more than a dozen times which has cost us a small fortune.

an unknown breakdown Repair person would not tell us.

original wiring burned out

2 broken mother boards

2 new the burner solinoids

4 repairs to the smart burners

3 repairs of the lighting mechanisms

2 replacements of the heating elements, neither of which worked and now the attempted repair blew up something in the oven and nothing works.

BTW, the two are appliance repair companies who handled Thermador appliances dropped them in complete disgust with their policies.

We gave up talking to Thermador, they are masters of deceit. Pulleeeze add us to a class action suit. Our frustration is compounded by the fact that Thermador has hurt so many people foe 6 years and is still free to continue doing so.

I purchased a Thermador 36 wide, 6-burner professional gas range. within 3 years the oven began to turn itself off. After 3 repairs and replacement of the computer parts and ignition unit it still doesn't stay lit or reach its required temperature. the company, according to the repair service, does not respond. I am willing to join a class action suit against this irresponsible manufaacturer..now, I heard, part of Siemens/Germany.

I have spent over $500. and am at my wits end after over a year of trying to effect rep;airs. I am a state-certified interior designer and have told clients not ever to buy this paperweight. I feel distressed that Design Expo, now a bankrupt part of Home Depot, did not provide more information...I researched the stove back in 2003 and did not at that time come across negative comments, which now abound.

It seems many were duped and then cheated and I feel not only anger and frustration, but p;rofessional ire and want the manufacturer to repair or refund the thousands of dollars I've spent. A gas range is basically a simple cooking appliance. It is sad that in the attempt to computerize appliances, many manufacturers are shortening the useful life span and effectiveness of what they make. And the trusting public is the victim.

At this point, over $500 spent with no positive result. Current repair is given a year's warranty, but this does no good if the parts sent by Thermador do not work.

In 2003 I purchased a Thermador dual fuel PD36 stove. If I only looked at it, I'd be happy. However, I like to cook with it too, and I can't. Two big problems - the oven won't heat up, and the gas griddle won't light if the oven is turned on (even if it won't heat up.) I complained about this to Thermador and they tried unsuccessfully to repair it. After a year, they totally replaced it.

I hoped they had reengineered it and solved these problems. Wrong. Over the last several years the problems persist and Thermador doesn't care. They have sent folks out who don't fix it, and don't even try to fix the gas griddle issue. They deny it's a problem. I am a general contractor specializing in high end construction. I have a lot of influence over what my customers end up with. No way can I recommend Thermador to anyone.

I have a professional series dual fuel large 48 inch oven/stove. This is my second post. The oven had another short. The main oven broiler element started sparking and bending.

Because the oven was not designed to simply unscrew two screws to replace the heating broiler element it cost me $216 to replace that is now close to $500 in repair costs in the last 3 months alone. Total tally is now well over a thousand dollars--what is next?

I purchased a Thermador PGR486GD, all gas, 48-in. wide range with 6 gas cooktop burners, griddle, large self-cleaning gas oven and 1 auxiliary oven in 2004. We refer to it as our 600 lb. garbage can. In 2006 the griddle quit working. Several hundred dollars later it may or may not work. In November, 2008 the ovens quit working. My family had to resort to a restaurant for Thanksgiving dinner and Christmas dinner was held at a relatives house. In the past, we have hosted family Christmas dinner.

My wife, who loves to cook and bake had to be happy with store-bought cookies, pies, etc. Needless to say, she was not a happy camper, nor the rest of the family. In the past 2 1/2 months we have had to eat only meals prepared on the cooktop or the outside barbeque grill. Oh, and we have to keep a lighter next to the stovetop to light the burners which don't always ignite when turned on.

We have spent, so far, over $500.00 in repairs and with no end in sight. I wouldn't mind the cost if my stove worked. I spent approximately $11,000.00 to purchase the stove and exhaust fan. The cost for isntallation was approximately $9,000.00. A total of $20,000.00 expenditure that doesn't even boil water. Isn't that wonderful? I also contacted customer service at Thermador and was informed that our investment was out of warrantry and there was absolutely nothing that they could do.

It seems with all the complaints regarding Thermador, that there should be some type of class action suit. So many complaints on so many web sites. Doesn't Thermador know that they have so many unhappy customers that would never, ever recommend their products? If they don't know, they should. Or maybe they just don't care. They have our hard-earned dollars so I presume they're the happy ones.

We have a dual oven and has had its electronic panel changed twice already. The new panel has again an error code (F7) and keeps beeping. The only way to reset is by turning off the circuit. The problem starts up again after a few mintes. Thermador is obviously aware of the panel problems and I believe that the own should be recalled. The oven has to be reset every time at the circuit panel.

We have had a Thermador professional range since 2003 and have had nothing but problems. While under Warranty the oven broke 2 times. The fans were replaced and the griddle stopped working. Now both ovens won't work, and the griddle is still busted. The main board has been replaced twice and this last time our tech was told that Thermador Techs told him that the board was wired wrong at the factory when it was originally manufactured. Even though Thermador knows about this problem, they still say the stove is out of warranty now and they can do nothing. DON'T EVER BUY FROM THERMADOR. The worst customer service and no support for their shabby products.

We have an $8000 hotplate in our kitchen. No ovens or griddle, $700 down the drain to fix the unfixable.

thermador range I bought is a piece of junk. I have had somany repairs done in the last 5 years the store doesn't charge me service calls any more. Just changed the motor to lock the door for self cleaning. I have had the control box changed three times. I have had a valve thing changed. The store doesn't want to hear from me any more and now the lights are dimming on the controls for the oven I can't tell what temp the oven is. Absolute piece of junk for almost $4000.00 . Warn any one you know of not to buy these appliances.

The digital display failed about 3 years ago, so it is unreadable. It was on my convection oven model SC301TS. After reading how individuals have replaced this part 3 times or more just to have it break again, I haven't replaced it because it costs $300. What are the owners of this over to do?

We purchased a new double wall oven with convection 10 months ago. We have had it serviced 3 times, with the control panel being replaced for the second time. It constantly beeps to be reset, sometimes in the middle of the night. Also the company Rundle appiances in Calgary won't service it because I got into an argument over their booking procedures. Never again would I buy another Thermador product.

I posted a negative report about a Thermador Range, and would like to remove it. The door fell off, but another repair man came, and put retainers on to keep the door on. I guess the oven had initially been improperly installed. If the door falls off your Thermador oven, it might be because the retainers weren't put back on, when the oven was moved, or installed. My apologies, please remove complaint.

I have a Thermador professional series range. I was roasting some vegetables, and when the oven was preheated I opened the door, and it fell off one of it's hinges. Now we can't get it back on. It was extremely dangerous! 500 degree oven, with door, that can't get back on. Fortunately, my 3yro old son wasn't nearby.

I have a Thermador professional series range.

I was roasting some vegetables, and when the oven was preheated I opened the door, and it fell off one of it's hinges. Now we can't get back on.

It was extremely dangerous! 500 degree oven, with door, that can get back on.

Bought large dual fuel thermador professional series range. Had the circuit board go out of it several times within weeks of installation. After working with merchant and then thermador-thermador finally replaced the unit. The new unit has blown circuit board, and all heating units burned out-literally bent--I have never seen anything like it. Now the door will not close properly on small oven.

Have spent enormous amounts of money--$9000 on the initial oven plus install plus over another thousand dollars in repairs-not counting the currently problems. No one should ever buy a thermador-the company should be sued--I do not see how they are allowed to continue to sell products that seem to meet basic standards of merchantability.

Im writing to explain how unhappy we are with our experience purchasing a Thermador Built-In Oven Model #SMW272, over $3,000. We have had nothing but problems with it since day one. We are a family of 5 and we use our appliances almost every day! The installation was so poor after the first service call (less than 6 months after receiving it) the serviceman was unable to reinstall the unit back in it's original place. Again, we arrange to have Sears come back to reinstall the unit, during that time they broke the main support on the cabinet. I have cut pieces of 2x4s and mounted them underneath the front base of the unit to provide some assurance of safety. The oven is still leaning 2 away from the top part of the cabinet. This just the beginning of the bad experience.

So far we have replaced 3 control panels for the oven (are told again we have to replace this one, that will be #4 costing around $800.00), a heating element in the convection unit, hinges on the convection oven, a touch and control board for microwave (which is now out again for second time), microwave door replaced, oven temperature has been off by 20 degrees less than the actual setting specs of the oven, replaced relay board, replaced stall fan and blower parts.

This has been our worst nightmare with regard to an appliance purchase that we have ever experienced during our 20 + years of owning our home. When we purchased the Thermador we were told it is a higher end Oven unit and that why its more expensive. However, with all of the extra cost associated regarding service and parts we could have easily bought another Built-In Oven without all the problems and saved money.

Drawing from this experience over the past 7 years we will never think of another Thermador product of any kind. This coupled with the fact that since the Thermador Built-In Oven has been and still is an eyesore in our Kitchen, nearly hanging out of our cabinet and now supported by the 2x4s I cut to keep from falling out we have had to explain this miserable experience over and over to many friends and family which further reminds us of all the trouble weve experienced with this oven. If you research Thermadors company youll find that their is no way to contact them, they DON'T care about their customers period.

We purchased Thermador double oven with smart cook $5800+. Use the smart cook 3 times. On the third use, I was cooking the Thanksgiving turkey on smart cook. At mid point, I paused as instructed to turn the bird. When I continued the F-34 warning came on and the oven would not continue. We attempted to reset several times. I set on convection and finished cooking the turkey.

Since that time the standard bake function has failed and will not heat oven.

We are in fear that the oven we built our custom kitchen around is junk. This company should not be allowed to sell any products without disclosing their poor design and service history.

We moved into our current house in winter of '04. It had a newly installed Thermador oven. After two years of trouble free usage, we started getting a F34 error. At the time, it wasn't too bad: if we restarted the oven (pushed the bake button and the temp) it would start up. After about a year of this, it started getting worse: even multiple restarts would still lead to the F34 error. In the past two months, it reached a point where the oven would not run: the F34 error became a permanent part of the oven (this was three days before Thanksgiving, nice timing.)

We had a service guy out to look. He wrote down the details, and we never heard from him again. The second service guy did a little better: he reset the control board, and the oven worked. Yes, it worked for about three hours, and then the F34 started up again, as serious as ever. We called this guy back, and he said he would look into it. He called back the next day, and said that he talked to Thermador: they had indicated that the oven was going to be recalled, and that replacing the control board was not necessarily going to address the problem. Whether or not this story is true, I am somewhat uncertain. I think the service technician was just trying to take our 200 and saving himself another visit back out.

At this point, we are out 350 and have nothing to show for it. So, thirty minutes ago, I called Thermador. I got a bunch of detached nothing: the warranty does not transfer, yes, its a known problem (though they blamed it on my pushing too many buttons at once and 'frying' the memory, which I have never done). So, now I have two more technicians that are Thermador trained, and am about to throw more money away on this dog. I think the best course of action is to yank the POS and buy something new, but I simply can't justify the cost. The thought of throwing good money after bad doesn't thrill me either.

I HEARTILY recommend to anyone thinking of buying Thermador: DO NOT. Stay away from these hacks, and get yourself in with a company that will stand behind their products. We are out $350, and that is about to go up when I get done writing this and pick up the phone. My wife and I each have had a day off of work, waiting for service personnel.

We completely rebuilt our kitchen last year, a project which lasted 9 months and cost over 150k. We build our kitchen around Thermador. We have a double, 8 burner professional oven, model#PRG486EDG/08. We paid over 8k for the oven. We also have 2 Thermador Dishwashers, Bosch clones we were told, each cost almost 3k, as well as 2 stand up refrigerators and one stand up freezer with an ice maker, each cost approx 3k.

Our Freezer has had the ice maker replaced twice within the first year and still isn't working correctly. Our oven's warranty just expired last month, and we already had to have one of the many electric boards replaced (Paid over $350 to Repair) and it still isn't working well. Our dishwashers don't work well either, they wash well, but the drying ability is terrible. We spent alot of money on all the Thermador Appliances, approximately 25k, and to say we are upset and disappointed is an understatement.

It was a huge mistake to choose one manufacturer for all the appliances to get the multi appliance discount. Thermador also gave us a very hard time with the rebates, making multiple requests for additional model number and series number and other irrelevant information, before they decided to honor their rebates. It took us 6 months to get the rebate checks issued, approx $2500.

RenWest appliances certainly saved us some money, and at the store, customer service was excellent, but once you wrote your check you were on your own. I wouldn't recommend them for the simple fact that they don't stand by their products and fail to warn consumers of the problems that they know the appliances have. In our previous house, we had kenmore dishwashers, gen air ranges, and GE refrigerators that are a fraction of the cost, and are far less troublesome. In short, I will never, ever, buy another Thermador appliance. Their reputation is a big myth. Shame on them.

In 2002 I purchased Thermador model SMW 272 combo, microwave, warming drawer, and oven. Very expensive unit. Had several service calls during the first few months, Thermador finaly replaced the unit in 2003, no paper work on this, of course not. I have had nothing but costly repairs on this unit. First convection went out, that was under warrenty but cost arm and leg for labor to have it installed. Then display light for oven temp and time went out, several hundred dollars.

Now the light in microwave is out and I am quoted $280. dollars just for labor to replace the light bulb not including the bulb. Sounds like a joke. How much does it cost to replace a light bulb? I wanted to re-model my Kitchen. I gave away a nice 15 year old Kitchen Aid combo, top of the line that never had a service call in the 15 years I owned it. If anyone has a class action suit I would like to be advised and included.

My cabnit gets very hot when I use the self cleaning in the oven. I don't use it. I am afraid of fire.

My double ovens have had problems which started a year after we installed them. The ovens are so loud that you can't stand to be in the kitchen. The circuit board was replaced once because you could not see the lights. The self cleaning ovens only work on the bottom and to top it off the bottom door doesn't shut correctly.

I purchased a Thermador wall oven in 1995. It was reliable until 2006 when a circuit board malfunctioned, causing it to register error codes. This would occur when I put it into heat mode, as well as totally on its own with no provocation. Because of its age, the only option was to remove the board and send it for repair. I did this at a cost of $600 and the oven still was unreliable. It was as if the problem was only partially fixed; error codes continued periodically.

Now, the oven will only go into error codes whenever I try to use it. I am very disappointed with this manufacturer because an appliance of this price should have a much longer life. Never again will I purchase Thermador. The store where I bought this oven no longer carries this brand. Time to buy a new oven, unfortunately.

It started with replacing both oven lights at $200/light. After a year's use, the oven thermostats failed, and replacing them twice, as well as replacing a circuit board, has not fixed the problem. The kitchen island was built around this lemon.

Warning: do not buy a Thermador product of any description.

Purchased new Thermador top of line double oven in 2002. Digital display is dim, can't read temp/clock. 5 years old and will need to spend $500. -$1000. to fix! Kitchen built around this Last oven you will ever need unit. Ha! At this cost, I will try the repair myself.

As far as I am concerned this product is junk and I would never recommend a Thermador product to anyone. Where are the government regulators when you need them - there should be consumer protection laws against this deficient manufacture. For fifteen years I had a Kenmore electric range/oven that worked just fine and it only cost $479 NEW!

I noticed that Thermador is now promoting the new model PODC302 in place of the model I have. Notice how the instrumentation is analog and not digital. Does that tell you something.

I hope they sink!

Repair cost in excess of $1,000 within five years of purchase.

Turned on broiler, in a few minutes overwhelming smell of gas. Looked inside oven, gas pouring from broiler jets, glow ignitor bight red, but gas had not ignited. Serviceman said it happens frquently. After periods of use, in this case 9 months, ignitors fail to reach ignition temperature.

No physical damage, however, had gas fired up while I was looking in oven result could have been catastrophic or deadly.

Economic damage nothing at present. Serviceman said expect to replace ignitor every year in future at cost of $400 per year.

Installed a Thermador Single Oven CM301 in Feb 2005. Has error code F23 and F24 since the first day we used the oven (which is rarely because it never works)Emailed Thermador Support a year later, they said it was an electrical issue in my home. Had an electrican out, no issues with the house electrical system. The oven started beeping the the middle of the night, and when it wasn't being used, same codes. Also the panel didn't pop up for easy reading. Thermador, or BSH Home Appliance came out - AWFUL Customer Service Department, rude and very unhelpful!! I think they are rude because so many complaints are being made. Checked the recall insulation issue - that wasn't it. The tech had "no idea" of the error codes.

Responded like this was the first time he had ever encountered such an issue. Said the control panel needs and door hinges need to be replaced. The pop panel - well I "just have to live with it". After three scheduling attemps, due to part unavailability, they give a 8hr repair call window - unacceptable! This product IS a lemon. BSH manufactures Thermador, Bosch, Siemens,and Gaggenau; the CM301 is faulty and then BSH charges customers for the repeated repair calls. This is consumer fraud. How many customers need to suffer before something is done?

Oven purchased in 2006 failed, has been fixed once, looked at several times and still does not work.

How do we organize a class action lawsuit against this company? Numerous customers have bought their products not knowing what they were really buying. It is obvious Thermador knows about the quality of their products and are avoiding doing the right thing. Surely, if there were enough customers together we could get something resolved. If nothing else, the buying public should be made aware of what they are truly purchasing.

We remodeled our home in 2002 and purchased Thermador C302 Built-In Ovens. I had occasional problems with foods taking too long to cook, but didn't think much of it. But then it started happening more often and I discovered that the ovens--mostly the lower oven--were not maintaining their temperature.

The first service call to Northtown Home Services, in May 2006 was to replace the Relay Board at a cost of $448.00. I then started to call Thermador directly and after they replaced the relay and relay board two more times, replaced the sensors, heating elements and bake elements and too many phone calls to count we were finally told that we would be offered a pro-rated price on a new unit.

So, in November 2007 we bought MED302ES Built-In Ovens and guess what we are now on control board #2 and I suspect that #3 will be installed shortly since just three days ago the oven wouldn't turn on or off despite the display board saying it was on or off.

I even had the electrician come out to check our wiring because I thought it must be a problem with our house since this is the second unit to not work. But, after reading all the complaints others have posted I realize that I am not alone. How could this company knowingly sell me another unit knowing that I would have the EXACT SAME PROBLEMS. I have begged over the phone and in writing for upper management to call me, but of course no one has called me back.

We purchased the original unit for $3789.00 Repairs $600.00 or more. Replacement unit $1815.00

We purchased a new unit that has the same control board problems. How is this company acting in good faith--they are knowingly selling LEMONS.

What a disaster !!! I will never purchase another one.

I purchased a Gas Range with all the accessories in October 2006 for a total of 7,000.00 plus 700.00 installation. I have used the oven gently so there's no wear & tear on it. I opened the oven door the other day and it FELL OFF! I've had several people try to help me reattach it to no avail even following the instructions in the manual.

Since I've had it over a year, they won't come out without a $70.00 service charge (plus parts) I can't see paying for something that

Seems to me to be a defective part.

My 2 year old grandson was standing close by when it happened. Thank goodness he did not open the door himself. The Holidays are just around the corner and it looks like I will not be able to cook for my family, not to mention myself..If a man can get a hefty settlement for a Cleaners giving him the wrong pair of pants...well, hmmm. I'll be in on the class action suit if it happens.

I purchased a Thermador Oven model SEC271BP and cook top in 08/2006 and the oven does not work. It goes on for about a minute or two and then it goes off. The code in the control panel is F34.I called customer service and they gave me a name and number of an authorized tech support to call. The technician said that maybe the problem was the door hinges. He ordered them and came back about 2 weeks later to change it. I paid $300 dollars for the repair, but the oven still do not work. I called again, and the authorized Thermador tech, said that the oven needed a new fan. Another technician came to install it, but told me that the problem was on the control panel, not the fan. He said that I should call Thermador and ask for a new oven, because most of the control panels or motherboards he changes; breaks again, and again. He also told me that, if Thermador insisted in changing the control panel instead; to be carefull, because Thermador would not tell me that the control board has 5 years warranty, but it does.

He was right!!! I called THERMADOR and they told me that I had to pay for it, but I told them that I knew about the 5 year warranty. So they said I would have to pay for the service only. He said that Thermador wants you to pay for as many parts as possible before getting to to control panel if your oven is not under the one year warranty. If your oven is under warranty; the control panel will be changed imediatelly, but that 50% of them will break again. I was also not told nor informed by THERMADOR nor tech support that my oven has been on recall for service for another problem: IT CAN CATCH ON FIRE AND BURN MY HOUSE, because it has a gap in the oven's side panel insulation.

I had to find this out on the internet on my own. How many housewives will log on the internet and search? THERMADOR IS PLAING WITH FIRE!!! My oven has been brooken for 2 1/2 months now, and the authorized tech support store owner insists in changing the fan and charging me again for the repair that will be useless. He claims that hi's technician do not remenber telling me anything about the control panel. Off course: "they must change as many parts as possible before getting to the real problem". I will join any class action law suit against THERMADOR any time.

We bought double door Thermador ovens 10 years but use them only occassionally. The control and display board failed after about 5 years. The display board failed again a few months ago. We bought a new board and paid for installation by an authorized service company. Right after installation, temperature sensors in both ovens failed (F4 signal code).

Right after the second failure the ovens start and stop at 3 second intervals. We had to shut off power at the circuit boards. The response of Thermador--just terrible. They will sell us all the parts and we will need to pay for installation. The failure of both sensors--just a coincidence. Can I speak to customer service Manager-no he is in a mmeting. Does he have an email address-no. Can I speak to your technical staff-no they can only speak to authorized service companies. I am completely frustrated with their lack of assistance. I will join any class action suit anyone cares to start. My advice to a new buyer-DON'T BUY THERMADOR.

I will not know total cost until all parts are replaced.

OUr dual fuel Thermador oven which has never worked properly in 3 years caught on fire on Sunday in our kitchen. After 5 motherboards and NO response from Thermador.

We are out $5000 for an oven that doesn't work. Look at these complaints, we need a class action lawsuit against Thermador.

We also purchased a nightmare Thermador range from American. Initially we spent 5 months waiting for a range on back order thru American that ended up not even being the range we wanted. Then after getting the correct range there were additional cost we had to pay,the difference from the incorrect model. Finally in December of 2002 the range was installed. It worked for 3 months, when I contacted American they would not even talk to me about it and referred me to Thermador for any warranty, The computer board was replaced which had to be ordered from Canada. That took 3 months(June 2003)then in November 2003 the computer board went again(Out of warranty). Two months later after many emails back and forth,alot of mine being ignored,(they claim my file was closed because they thought it had been repaired) our warranty was extended to August 2004 at my request. From other comments, I guess we where lucky there.

They replaced the computer board and we had an oven until February 2005. This time it was a wire harness,supposedly it was replaced with a heavier one that they had figured out these required. They did this at no charge to us also. The whole time,at each repair, I requested a replacement range and they refused me each time. I was convinced we had a lemon. The wire harness has held up so far and the computer board but, last year the griddle quit working and as anyone who has delt with them knows, They are impossible to get anything from so we procrastinated getting it fixed and went without, not to mention the fact that the self cleaning feature that I had to have, I am too scared to use, it may prove fatal to the oven. This March 2008 the top element went out of which we paid for the repair, did not fix griddle at that time because of the cost of the element repair.

Now here we are October 2008 and we just went to battle again because the bottom element went out. $430 for this repair and we still have to deal with the griddle that will be $83 plus labor. Our nearest repairman is a half hour away and this becomes expensive for the evaluation trip and repair trip. Thermador never wants to even talk about replacement or the fact their products are not the quality they promote. Each time they just tried to sell me another at a pro-rated price. This is where it really got fun!!!! The sent me a letter offering me a new model for $2,099.70 plus tax. We actually decided maybe this was the thing we needed to do to once and for all have this over. I called to make sure the model wasn't scratch and dent and was assured it was not and would come with a one year warranty. The lady I spoke with also directed me to their website to see the ProGrand range.

I called my husband and then called them back to go ahead with the order and they immediately back tracked about how the letter was incorrect and they would issue a new one. They would not honor this letter in any way! I received my new letter with a "great" offer of $3,999.00 for the range but it would require the different Island Trim $154.50 and the different PLP kit at $39.50. Plus tax of course! Which I can happily place on my credit card and live happily ever after! I called a lawyer of which many others may have. Can you believe we have no rights once the product is out of warranty unless we are hurt! In case it is not obvious, I will not be taking them up on this fine offer they feel they have given me. The lawyer led me to this website and I got to read all of the stories so similar to mine that it makes me sure that no matter what range they would give me it would not work long. Prior to this I had a small smooth top Kenmore that I bought from a guy that had it sitting outside on his porch in the rain for $100.00 and I was concerned it wouldn't work but at that time couldn't afford any more than that. He told me if it didn't work he would give me my money back! It worked for many years and no problems with it the entire time I had it! Unfortunately I left it at the house we moved from! Thermador should take a lesson from him!

We aso purchased a lemon. 10 service calls in 4 plus years. What happened to the good appliances we used to buy. Our Thermador oven is a lemon like all the other complaints. Some one should step in and correct all these defects.

Lots of time wasted waiting for a service repair person.

Our Thermador triple oven(micro, warming drawer)was delivered 9/07 and installed 12/07 for our kitchen remodel. One year and 8 months later the oven has failed. Thermador tells us they no longer manufacture the relay board that is apparently the problem. We are stuck with an appliance that our kitchen cabinet was fitted for. Did I mention the MSRP of $3999? Thermador will not help us since the product is out of warranty- a whopping one year. Beware of this company. Once they get your $4000 they could care less about you. And, yes, it is a noisy unit with the fan blowing at all times during baking...had to get used to that.

We are going to attempt to send the relay board to a refurbishing company. If that solves the problem we will have spent approximately $4-500. After reading the experiences of others I lack confidence in the oven.

We bought a Thermador 36 range in Feb 07. It was placed in an unoccupied house until May 08 (Note: warranty expired before first use!) Now, after about three months of use, the 2nd of three door glass panels has shattered. That would be the one in the middle, not the outer or inner glass. This happened early one morning (actually woke me up, I thought someone had broken a window) when the range was not in use.

Thermador is no help. They want $721.00 for a new door. Won't sell just the glass. Really disappointed and worried that my $5000 range will be an ongoing disaster.

I had three appliances (approx cost $8,500) delivered either damaged or non operative. The Pro Hood was repaired, but the freezer and refrig Thermador Freedom Columns (two separate units) and the The only support was to refer me to warranty repair. Given that these are built (add'l required special install cost for warranty - $500 not disclosed at time of purchase) in appliances, I was not able to return them to the store. It is now three weeks and the store tells me that warranty repair through a 3rd party is the only solution even though the refrig failed upon start up and the freezer was, per the service tech, built wrong. Parts are on back order with repeated delays. I only get excuses that this problem never happened before. Loss of food $100 +/-, required to dine out every night (family of 4)($30 +/- ea night - 3 weeks so far).

We purchased a thermador gas oven/range that was installed in September 2007. In December 2007, we began having trouble with the oven working properly. Thermador has been useless in getting this repaired.

It is now August 2008 and we are about to have our 8th repairman out to service the faulty mother board or so they think it is a faulty motherboard - hard to say since none of the previous replacement motherboards have fixed the problems. Thermador has been of no use to us. They send out the Thermador repairman twice who spent all of 15 minutes each visit to say that the problem was happening when he was on site so he couldn't fix it. That was it, nothing more.

Finally, after a complaint in writing we received a subcontractor for Thermador. They have been on 5 visits to no avail and seem as frustrated with the product as we are with it. One motherboard replacement left us with a cheat sheet to work the oven - light equals bake, bake equals off - how safe is that?

I have a two oven setup model C302 installed in 2002. I had a computer failure within 3 years where the oven completely shut down. The part was about $400 to repair. Additionally, the oven door hinges were replaced. One year warranty, although standard, is just not enough since hardly anything breaks in a year!

I have spent over $500 in repairs to the ovens within the first three years of ownership.

In '01 we purchased the top of the line Thermador double oven and cook top. Almost immediately the ignitors began giving us problems. Had them replaced, of course, after the warranty. Since then we've replaced, perhaps, four and the service man said These are a joke. They get brittle and break. Thermador changed the design, but that doesn't help you. But the worst is yet to come. The bottom oven began giving a code f64? Some code. We shut it down and try again and it would work. Finally, it would not work at all.

Called the factory service people and they at first thought it was a small switch that had gotten dirty and the debris would not let the fan motor work. He ordered a new switch and in a week installed it. Fired it up and code f64 flashed again. hmmm, he said. He called some people and I think even a Thermador rep and was told it was the main mother board.

To the tune of about $500 we ordered a mother board. In a week it arrived and it was installed. Still the code flashed. That was 11 months ago and we are out nearly $1,000 and my wife still does not have a lower oven. No one seems to be able to figure this out. As others have said, we spent a lot of money on these worthless products. Never again will I ever consider Thermador.

Besides the initial cost of the products, about $7,000, no one can fix them when they break. I feel there should be a class action suit against this company. Even the tech said someone bought Thermador and they hope things improve. That was his thought with the mother board, the new company made this one. Hopefully it will work. Well it didn't. It's been 7 years since we installed these things. I'm sure the statue of limitations has past.

Looks like I have to get in line to complain about my thermador built in oven display failure!! The phone rep first said it was due to a power surge - finally after many questions that it just fialed. And of course was only warrantied for one year. Cost for part $247 + shipping if we do it ourselves or 400+ if we take it to TUCSON repair facility - probably 600 if they come to the house. This is of course our last Thermador

I simply can't/won't afford to replace a dispay kit at $250 - especially when others indicate it probably won't last Seems this part should be recalled given number of failures

we bought a very expensive double oven less than six months ago. Five service visits, two board replacements later we are still having problems. Thermadors responses have been awful. The service reps rude. Never again will we even look at a Thermador product

In 2002 we purchased a Thermador double oven for our vacation home, so we have probably used the oven a total of 100 times maybe as this is not our primary residence. In 06 it started heating very slowly and now the display went dim and finally out. Come on Thermador, 5 years for this electronic control to go out on all of these ovens is obviously a factory defect in design. Now my Bosch dishwasher quit pumping water same vintage and use as the ovens. Bosch better wake up to these quality issues on these high end appliances. I am building a new house and will stay a long ways away from any Bosch / Thermador products.

Thermador Dual fuel Model#PD364GEBS/04 has multiple incidents. Most serious was a shorted wire from the fan from the covection oven position that caught fire and did not trip breakers. Now oven does not come to temperature, runs 125 degrees of or more. Four visits and now we need new control board. This is their Professional series and we paid upwards of $4,000 and don't feel we have received any value for our investment.

Our confidence is shattered and we feel that the quality control of this product is suspect.

Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.

No microwave - $800+ invested to last only 4 years. I have a $55 microwave in my office that I have had and used for more than 10 years.

Top of the line microwave Model MBBS - burned out and melted and shorted the cavity - cannot be repaired. $ years old and out of warranty(how convenient) Repair technician said he has had many of the same problems with the MBBS - in fact, Thermidor had to change features of the model - to replace microwave and trim kit is $1000.00. Contacted Thermidor - no help offered - waiting for a supervisor to call back.

No microwave - $800+ invested to last only 4 years. I have a $55 microwave in my office that I have had and used for more than 10 years.

Built-In Oven Model SMW272 in service about 4 years. Failures include display panel and heating element twice. Seems like obvious design deficiencies. The first failure I talked them into covering a heating element ($40.) but refused to cover the repair expense which was about $400. Subsiquent failures have been my cost totally. Very poor experience with product support and quality of very expensive appliances. Don't make the same mistake I did.

The Thermodor Oven SC301TS was installed in our model home in 2001 but was not used until we moved in in 2004. The display control module failed within a year. Thermodor refused to warrenty it as it was over a year old even though it had in been used in the builders model home until we moved in. They did replace one under warrenty in our immediate neighbors home under similar circumstances. I have just learned that three other neighbors with the same oven , but installed more recently have the same problem.

THis defective part is available only as a kit, which contains two electronic boards. This kit costs $192.72 as the lowest on line price. Apparently the part needed for the display is not available separately. Also, it is apparent from the complaints registered that the repair parts are not any more long lived than the original. The installed price for these parts is upwards of $400. These ovens should last from eight to ten years without major repairs every year or two. Is a class action suit feasible?

After purchasing a Thermadore Freedom Collection freezer column and a regrigerator column I found the appliance specifications to be lacking and inconsistent, their customer service people to be incompetent, the information given to be incorrect and the response I got to my letter of complaint to be totally without comprehension of the problems. But most ourageous was the fact that after purchasing these two units for an amount in excess of $7,000 I was told that only a Thermadore trained technician could install the custom panel doors, even though I ordered plain, stainless steel doors. There is no scuch thing as a plain stainless steel door. Thermadore's reasoning is that this arrangement gives the purchaser maximum flexibility for customization. I didn't want any customization and ultimately found out that these were the only doors available so in addition to purchasing these already expensive units, I also have to pay an additional $400 per unit to have the doors installed.

I wrote the CEO of BSH a letter explaining my frustration and outrage with the problems and hidden charges I had encountered and he handed my letter off to his Executive Assistant, Ms. Kristin Chin, to respond to me. Ms. Chin dutifully responded with a response that clearly indicated that she had not read my letter completely or did not comprehend the specific areas that needed to be addressed. Adding insult to injury she sent another copy of the same spec sheet I had complained about that did not contain the information I was looking for namely, how much distance should be allowed from the nearest wall (next to or along side the unit)so that the door of the unit could be opened 90- 120 degrees without hitting it. None of the information Ms. Chin sent contained that information. She sent her response FedX for some unknow reason. Why waste the money sending out correspondence that said absolutely nothing? I am still fuming about this situation and intend to follow up with Mr. Bosshard as soon as the Thermadore columns are installed because I am thinking that their specifications for installing the units may be incorrect also and right now, Theremadore has zero credibility with me.

I bought two very expensive Freedom Collection refrigeration units from Thermadore without any knowledge that their custom panel doors had to be custom installed at an additional cost to me of $400/unit. I informed my appliance salesperson that I had not ordered a custom panel door, that I had actually ordered a plain stainless steel door that had a different item number than the one shown on my final list of appliances ordered. She told me that the door and its item number was used for marketing purposes only and that the only doors that exist for these units are the custom panel doors. That smacks of false or deceptive advertiing if you ask me.

1000 additional out of pocket expense to repair a 5 year old device touted as the top of the line when I purchased it. No response from Thermador.

I haven't had a working oven for about a month. I've missed work 3 half days waiting for the repairman.

Please add my name to Thermador complaints. We have had display board changed once and it's broken again. We thought we were buying up, what a mistake. Is anyone going to take action about these problems?

All dinners, particularly my Christmas dinner, all thrown off since we cannot read the temp or time on digital display.

Thermador Oven Model#GSC30CV-B, Display Board went out. The service tech guy said, The part is no longer available. So now what?

We called Thermador to start a service repair for our ventilation unit and our double oven. The double oven needed a part replaced to fix the digital display. So a new appointment was made for when the oven could be fixed when the part was in. On the date of the appointment, I had to be at my parents house for an emergency and missed the service technician by 30mins. Surprisingly, they came at the beginning of the time slow and bailed when I wasn't there. So, the appointment was rescheduled again and this was the start of my frustration.

Two to three weeks later, the second appointment comes along and the service guy comes but says that he doesn't have the part. I couldn't believe it. He said there was a confusion as to what actually needed to be fixed so he didn't bring the part. I was ******. He said he'd go check the warehouse and call me to see if they even had the part in. He calls me about an hour later and says the part isn't in and will have to be ordered and they will reschedule the appointment. So that brings us 3 more weeks later to today. I block out my whole afternoon since the time window was 12:00pm to 3:00pm, very anxious that FINALLY my oven would get repaired. They call me at 4:00pm and the new service guy says that he doesn't have the part. I flipped out. I was ******. I wasted my whole afternoon waiting for them and then they call and say they don't have the part again? Excuse my language but I was ******* mad. I told him to forget it and what was the point of him coming by if he couldn't fix the oven.

I called Thermador because at this point I was boiling bad. After being on hold for a while, the rep says they do have the part and the service guy should have it. At this point, it's he said she said. They could reschedule me. Can you fricken believe she said that. I told her forget it. They have wasted my whole day and now want me to do that again. I was so ****** off.

I purchased Thermador double oven in February 2004, installed Sept. 2004. In January of this year, 2008, the easy lift bake element was sparking and it had holes in it everywhere. We had to replace it. The element never did glow red all over, just partially got hot. Then in March 2008, the convection fan exploded and cannot use my oven until the part comes. I am almost afraid to use it after this, because I don't know what will start sparking next!

There has been no physical damage as yet but we have been right there to turn off the oven as these things happened. We have had to pay to repair because the oven is no longer under warranty.

I tried to use my oven and the temperature will not go up. I went to the website and unfortunately came to find out that other customers were having the same issue. I called the manufacture but no one ever picked up the line. I sent an email and a representative just gave me the authorized repair dealer's number. I called them and explained the issue and the lady stated that yes they were in fact getting a lot of calls about the same thing. She stated to call thermador directly. I tried again and no one ever picked up. If this is a regular issue with their products why haven't there been a recall on these products?

We spent about $16,000 on thermador appliances. I just pray that the Dishwasher, Refrigerator do not go out anytime soon.

In September, 2002 we purchased a Thermador Built-In Oven/Microwave combination, Model SM272-ZS. We have had four service calls since then. The display showing the temperature/time went out exactly a year ago. Thermador paid for the part, but we had 2 service calls from the repairman. This week, one year later, the circuit board went out. The customer service line is almost impossible to get through on, so I e-mailed customer service, and Stan told me that since they were so lenient to replace the display unit, they decline any further concessions on this service repair. This was after I told them we had a lemon and would never buy another Thermador product. From reading other complaints, I see that this is a common problem with the circuit boards and the replacement part is about $400. I am not a happy customer! We paid about $2700 for this unit and expected great things from a high end appliance. It's a major disappointment.

Purchased a Thermador Range model #PRG364GDUS from appliance Giant of Clifton Park NY 12065 on March 20,2002 For a price of over $5,000.00. This unit has never operated right since day one and the Appliance Giant service Dept. Of Latham NY (which isn't even a certified Thermador repair outfit) has been to my house numerous times with differrent issues of repair. When I called Thermador to tell them it takes forty five minutes for my oven to reach 350 degrees they told me it is a normal time due to a commercial oven. The list goes on and now we only have two burners workinf for the past five months. Since then we've had The Appliance Man of Colonie(a certified Thermador repair company) out to our house five times finally telling us the unit is unrepairable.What about my $5,000.00 lemon Can you PLEASE advise me and alert other consumers about this inferior product and company now owned by Bosch. I'm totally disgusted with Thermador and how they won't even respond to a phone call,E-Mail or letters.

The broiler on our Thermador oven/range has never worked properly. We have had it repaired four times and now the authorized repair shop has said he cannot fix the problem. The gas explodes when the broiler is turned off.

We have spent over $2700 trying to fix this problem.

My oven as well as several in my neighborhood, all purchased in 2001, have had the display go out. Thermador says it is not a warranty issue, and yet it is a common complaint on this board, and in my neighborhood where the builder installed all Thermador appliances. I might add that the mother board on my Thermador dishwasher has has been replaced twice in 3 years. I will never own another Thermador product.

I will never again purchase a Thermador.

I installed Thermador 30 Dual Fuel Pro Grand (model # PRD304EG). The range top worked, but NONE of the oven functions worked from day one. I called for service, and the technician came out and said that the unit has a faulty mother board. Two weeks later a new mother board has been installed and it is finally working. The technician advised me that I make sure power never goes out to the range, and if I need to turn power off to the house (which happens quite a bit when you are remodeling) that I leave power on to the range, or unplug the range from the wall. Otherwise the motherboard will probably fry again.

He also said that if power goes out or surges in my area, that there is a good chance the mother board will fry; and to avoid this I should consider an APC backup specifically for the range (another $500.00). This is the most insane thing I have heard! Any input on the Thermador issue would be GREATLY appreciated. Any one actually have good luck with the Thermador Dual Fuel models?

The wood panel front gets water damaged.

We purchased two electric and gas combination ranges, we have the elements and the wirring go on these ovens once every month this is due to faulty workmanship, we have had two high end electrical firms out to inspect our electrical service and hook up both agree there is no problem we paid upteen thousands for these two units, the problem is dangerous last month the one stove just shut down, power and all in the middle of cooking dinner, again we called the electrcian and everything is fine breakers are on ect.theses units need to be swithched out before we burn down.

We purchased a double oven, model SC302,from local dealer, Pete Moore Appliances Inc. The purchase date was 01/29/2004. It was stored at the dealers until we completed our residence and installed in late 2005. We did not have use of the unit during Christmas season,for about two weeks, of that year. Since that time we have missed many days of use, Thanksgiving of 2006 being one.

I have called customer service to complain and wrote two emails to customer service and the repair service departments. There have been two service engineers from the dealer who have replaced fans, computor boards (at least three times) and other parts. We have been told not to use the self cleaning feature since it makes it necessary to have a service call to reset the unit. I was told that whatever the problem was the service person must have made a mistake.

We now have both ovens out and Thermador is saying they will only replace a part but no replacement of the unit will be considered. We cannot get anyone above a customer service agent to talk to us or respond in writing.

I am an architect with 40 years experience and have used this companies product many time without problems. I had a client who had many of the same problems with this Thermador unit. The present repairman holds an engineering degree and is more than qualified to do the required work. I feel the oven creates too much heat for the parts to withstand and cannot be permantly repaired.

This is the worse range oven ever. i purchased in 1996 and throughout the 9 years i've had it, it has never worked properly. the grills chipped when hot, the broiler doesn't work, the igniters failed constantly, the steel plating on door comes apart when the oven is on, the stove fails to ignite when baking for over 1 hour, the oven light switch failed twice, after repair of the broiler still does not work. this is by far the worse investment ever. for 3000 dollars, you'd think a quality product should be delivered. customer service puts you on hold for eternity (probably dealing with large complaints like mine).

Our Thermador oven has broken 5 times now, and the company has terrible service. Don't even think about buying a thermador product! The gas valves quit working completely, and have always leaked gas into our house, very unsafe. we have complained numerous times, and it does no good. This was the biggest waste of money in our remodel, they are unsafe and need constant repairs. our bill is over $1000 to keep it running. Every 6 months another valve fails. We will have it removed and sold as junk (not safe to resell)

We have disconected our stove at the advice of the inspector, the gas leak is internal and common to these stoves from we have heard. This product will put your family's health at risk. We wasted thousands on this junk and suggest NOBODY even consider these disaster procucts. Good luck with customer service, they even took their email contacts off the web site. Rated F in all aspects. Terrible, terrible terrible!!!!

I own a thermador oven model number SMW 272YP that had a display burn out. After contacting the company I was told that the display was not under warranty. I proceeded to pay thermador to replace the part and was told by the technician that this is a common part that is burning out. I also went into my local store and was told that the display was burning out on most theramdor units. I then proceeded to recall theramdor and ask why this part was not warrantied and was told that the unit was 5 years old. I asked what percentage of these units had burnt out and was told that is none of my business. My point is that if these displays are burning out that fast there must be some type of defect.

I wish I had read reviews for this range before purchasing. I have had problems with oven since it was installed in April,2005. Oven goes on or not, I never know. it seems after reading reviews I have a motherboard problem. Of course it's not on warrantey now. Expensive investment for unreliable product. I don't know how they stay in business.

We purchased a Thermador 36 range, Model PG364GEBS, serial # 3950500836, for $7,043.87 on 10-10-2005. On 10-13-2005 the oven stopped working and was fixed under warranty. On 01-24-2006 the oven stopped working again and was fixed on warranty. On 10-17-2006 the oven stopped working again. I was told that the warrenty was over and I complained about the two other breakdowns; they fixed it as a courtesy. I was told that there would be no other repairs on warranty.

Three different parts were replaced in the three repairs and the last time it was the mother board. After complaining once I received one return email stating that they have fullfilled their obligation. Thermador has refused to communicate in any manner since then. If it breaks again, I figure in about 2 months, I will have it fixed and sell it. Are there any sites that I can get the information out to the public? I want to let every one know that Thermador does not stand behind their product and that Thermador is owned by Bosch.

I have not been able to use my oven for a total of eight weeks in one year. We are always wondering if the oven will work and have no peace of mind.

We purchased a Thermador Wall Oven for our new house built in 2001. Since then the oven has been down three times. The first time was just before Thanksgiving in 2002. Some part went out in the Mother Board. In 2004 the oven went out again so they came out and replaced the same part as in 2002. Now in 2006, just before Thanksgiving, the oven again broke down and yesterday they reported the Mother Board needs to be replaced and they tell me it will take two to three months to get the new part.

We bought a Thermador Kitchen Range there and was assured that it was covered under Mfg. Warranty. The unit was deemed defective by their Authorized Service and we were told the unit had to be replaced. Fiberglass is blowing into the oven onto any food cooked in it, so we can't use it. Thermador told us that IT'S NOT A HEALTH ISSUE and refused to replace it. What are we to do? Whatever happened to the UNIFORM COMMERCIAL CODE?

When we were using the oven in the beginning my wife opened the door to check the food and fiberglass dust blew into her eyes. Her eyes were irritated for several days. Needless to say we still can't use the oven!

Have had our 30 Thermador gas range for 12 months. Has broken twice- and still is not fixed since the second time it started having problems 3 months ago. Repair people have been out 3 times- to no avail- as they have not been able to fix it. During this time our warranty has run out. Not only will Thermador NOT return our calls, but they will not consent to extending our warranty or taking the oven back.

Expensive stove, unuseable 25% of time we have had it. Initial problem could have blown up our kitchen/burned our house down (and this problem was a defect straight from the factory)we have no idea of what is causing the second problem but are stuck with a lemon! (though after reading some of the complaints about Thermador on the web, it sounds like poor products and customer service is the norm, not the exception...which is unfortunate, as I thought we were getting a quality product with service to back it up).

On or about February 21, 2005, my glass top Thermador cooktop shattered and literally exploded in my wife's face as she was cooking. The opposite side of the cooktop from where she was cooking is the side that exploded. Glass went everywhere; in her face; in her hair, in her mouth, injuring her and causing her severe emotional distress. I contacted Thermador Customer Service, and emailed pictures of the defective product. The customer service rep. later called me back to inform me that Thermador would replace the unit and provided me with a dealer to contact who would order the replacement.

I contacted this dealer, and the replacement was ordered. Then I waited. And waited. And waited. Without a cooktop in my home. I finally called the dealer back around March 10th or so, who casually informed me that the part was backordered, and would not be arriving until the beginning of April. I informed them I was not interested in a replacement glass piece, the unit needed to be replaced, as there obviously was something wrong with the wiring underneath, in order to cause the unit to overheat and explode. They had not been out to assess the damage, they only ordered a replacement part. They advised me that Thermador would only replace the part and labor. I even offered to bring the unit to their shop so they could assess the damage, as I had to remove it from my countertop because the glass continued to spider and break, falling on the kitchen floor where it could be stepped on by bare feet. The repair facility said they did not want it in their shop. So again I waited. And waited. And waited.

Around April 1st I again inquired as to the status of my repair, as I had now gone over a month without a cooktop. (I had been boiling water and cooking on my backyard BBQ!) They now informed me it would not be before the middle of April until they received the part, and once received they could schedule the work out. I again called Thermador back, and informed your customer service supervisor, Gaby, of my displeasure, not only of the length of time it has taken to get a cooktop back into my home, but also at the approach of repairing the defective item without even examining the unit. I informed Gaby that I was not interested in repairing the defective item as it had not even been examined to see if the wiring was the cause. I offered to take any like size, like color replacement cooktop she had, and install it myself, in order to put this behind us. She indicated she would voice my concerns to Senior Management and would call me back within the next day or two. This is now 15 days later and I am still awaiting word from Thermador.

Double Oven - Model No. SC302TW Serial No. 99010124 - Large, sharp splinters are chipping off of the interior oven doors and cavity, heat diffuser has disintgrated, self-cleaning latch is not working propertly.

Cannot use self-cleaning mode because of danger of excessive heat. Splinters are very sharp and could get into food. Heat diffuser parts have fallen into food. Thermador will not do anything to repair or replace. Repairs exceed cost of a new oven.

We purchased a Thermador Professional oven and range one year ago. This appliance has never worked properly and we have had it serviced several times. I contacted Thermador directly because I wanted a representative from their company to come out and see that the product we purchased was not manufactured correctly. The person I spoke with at Thermador would not do this and didn't stand behind the product at all. The only thing they were willing to do was to send out a service company. I felt they should have been willing to come out and see the faulty appliance for themselves and then decide. We spend several thousand dollars for this appliance, and I will never buy any product made by thermador again.

We were unable to use our new oven for at least six months out of this year. We dealt with a service company associated with the company we bought the oven and range from, but they were inadequate and poorly run. No one is willing to assume responsibility for this faulty product.

First Thermador oven lasted 13 yrs and then melted while in self cleaning mode because a fan failed. Second Thermador oven is now 3 yrs. old and has been a problem almost since it was installed 3 yrs ago. It has had 3 computer control brains and it keeps failing. My service people will not install another brain since they feel the oven has some basic flaw and needs to be replaced. The service records are available at Mullets Appliances in Sarasota. I have written to the CEO of Thermador and have been ignored. This oven is in excess of 4000.00.

We have had many breakdowns of this oven since it was installed 3 yrs ago and currently have had no oven for the last 3 mos.