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Thane Vacuum

James of howard beach, NY July 28, 2009

I saw this H2O Turbo Vac on T.V.The comercial said that this Turbo Vac could only be purchased from the T.V. advertisement and not sold in stores.I discovered that this was not true and called to cancel order after 15 minutes I was told order could not be cancelled & I would be charged an addditional 80 for shipping & handeling if I refused to accept the vac.package .

This transpired on a Sunday, on Mon. I again tried to cancell with no sucess. Spoke to a Mr.R on July 26,2009 and again told order once order is placed it can't be cancelled.When I placed order I was told order would be shipped in 4 to 6 weeks unless I paid an additional charge of 10 dollars. I said I did not want to pay any such charge.

Melissa of Cane Ridge, TN May 17, 2009

Ordered the wet/dry vacuum cleaner after seeing the infomercial on TV. The thing is a pile of flimsy plastic not worth two cents. Yes, it will suck up a small liquid spill, but for regular vacuuming, it's useless. Besides that, it takes more time to clean up the vacuum cleaner after sucking up a liquid spill than it would take to just clean up the spill with paper towels!

Lito of San Jose, CA September 29, 2008

Om May 5,2008 early in the morning, I switched the channels & watched this paid advertisement buying the H2O Vacuum cleaner for 5 payments and if you call us in 10 or 15 mins. your payments will reduce to 4 easy payments only instead of 5 for two complete set of H2O vacuum cleaners includes stain remover kit and 2 package of fragrance. Very cheap for two. So I called them right away.

Talked to a lady name Jackie from Florida and explained all the details.gave me the direct office if you order more or other stuffs in future. While talking to that lady name Jackie it was very very clear that the total cost of my ordered with the amount of 200.00 for 2 plus regular shipping and handling of 39.00 for both of the vac. cleaners total of 239.00. I was thinking to pay in full amount but the lady told me she will set up for 4 payments charged to my Chase Visa. I agreed because no other chrges for paying installment except to my visa card. The first bill in a month came up to 62.45. If you devided the 239.00 for 4 payments will be 59.75. I ignored it because its only a

matter of 2.70 difference which is still ok for me. On the 4th month, which i am expecting the final payments, I've noticed the bill came up stating 4 of 5. So I immediately checked all my previous statements and it was started stating this the _of5 was on the 3rd bills. I called the H2O vacuum cleaner direct line to verify and clear their mistake but the two ladies that I talked to said we never had a promo for 4 payments, insisting never. I also kept insisting my side that their program explained that and I will not forget that because I typed down all the information and conversations during that time of watching and after I ordered. The lady replied if you have recorded that promo to show that as a proof, we will return and reduce the payuments.

I replied back, How would I know that this going to happen and I never record because I trusted your store. So it's a big mistake for me. However, I completely gave up arguing with them. I said to the lady, that would be fined. I am planning to order more but I think this will be my last to patronize your product. Now the total payments they already charged from my visa is 312.25 for 5 payments.

I heard from other people when ordering on-line and from as seen on TV that you have to be very careful and watch out with their kind of tricks. Unfortunately happened to me. Dissapointing and frustration to tv and on-line ordering. It's true they can not be trusted. They are very impressive showing their products but there something behind always. Sorry for myself as my consequences.

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