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Terminix

Terminix • Complaints --- • Terminix Pleads Guilty To Assault In New Jersey Case • Terminix Settles with New Jersey • $759,000 NY Penalty

Robert of Paradise CA (07/16/08)
I had a one year contract with Terminix after they treated my house for termites. A few weeks ago, Terminix made an inspection of the home and gave us a clean bill of health. This weekend, I found evidence that termites were still present in the same area that was treated previously.

Terminix inpector Dave came out and verified that termites had indeed re-infected the same area. However, he insisted that these were a different speces of termites than the original infestation and therefore not covered by the warantee. It will cost an additional 2,500 to treat.

Beverly of Chimayo, NM April 27, 2008

Beverly of Chimayo NM (04/27/08)
We live in an older adobe home. Three years ago we discovered termite damage to a window frame. I had thought adobe homes were safe from termites--not so. Adobe bricks are made of earth and termites can tunnel through it as easily as through any other earth.

We called several pest control companies. The Terminix rep told us their system, in-ground baits coupled with a biological toxin, would not just kill on-site termites but destroy the termite nest because the worker termites would carry toxic food back with them to feed the other termites. And all this without poisoning our soil, endangering our pets, etc., etc., blah, blah, blah. In short, the only system of termite control any sane person would even consider.

I've lived in New Mexico for nearly 40 years. When I moved here, termites really were not an issue. Now they are, perhaps as a result of climate change, but my prior experience with them was nil and I bit.

We paid them about 400 per year for three years. Our contract called for someone to come and check the baits once a month. Their service was intermittent, and we seldom saw the same technician twice.

March marked the anniversary date for our contract. In seeking a renewal of the contract, they told us they were no longer using the bait system and they would be coming out to remove the traps and do an inspection.

During this time, we had additional termite damage to the same window frame. On the day of the inspection, the technician found no termites in the house, but some under the cement tiles in front of the porch.

The technician had begun pulling up the baits before my husband realized he was on the premises. My husband said, wait a minute, I didn't tell you to take those up. After some discussion, the technician called his supervisor and my husband overheard him say, Yeah, this guy wants to keep them. He thinks they'll protect him from termites.

My husband now tells me they don't offer anything but inspections and what amounts to termite insurance.

Well, we still have termites on the premises and, as far as I'm concerned, three years and 1200 later, we are exactly at square one.

Donna of Staten Island, NY March 13, 2008

Donna of Staten Island NY (03/13/08)
Had ants. Called Terminix. Had to sign a one year contract. The problem got worse. They baited, sprayed, gelled. The problem got worse. They keep calling for me to renew - yeah right. It's March after two seans of treatment by them am seeing ants.

Linda of Vancouver, WA February 29, 2008

Linda of Vancouver WA (02/29/08)
In April 2007 we contacted Terminix regarding an ant problem at one of our rental properties. Three months later we received another invoice for a second treatment. This was a surprise to us - but according to Terminix we had an annual agreement. And so I began a frustrating run around with Teminix customer service. It was soon evident that we had three properties with contracts. But these contracts were bogus - one being unsigned, another signed by a tenant (not us). None were legitimate.

Amazingly, this did not stop Terminix from continuing to enforce sales agreements. We actually paid on many invoices thinking Terminix, a nationally recognised company, must have legitimate reason to bill us. And maintaining excellent credit is our business' highest priority - we don't typically dispute 95 charges. It's now getting into March, 2008 - and we still have not received anything in writing from Terminix confirming that our accounts are cancelled (after multiple requests). 

We have paid out approximately 500 to Terminix for services we did not request nor need. I have also had to spend considerable time trying to manage this problem, costing my company several hundred dollars more in terms of lost productivity.

Shawn of New Hope, AL February 18, 2008

Shawn of New Hope AL (02/18/08)
I worked for Terminix and I know without a doubt they have service managers that could care less if your service is done right or not. I still communicate with my friends that work there and one said that he had to get out of there because termite techs were going through the trouble of trenching the whole house and drilling but to cut corners and get done early they would not put out any liquid barrier.  I also know for a fact that they will come out and treat your house no matter what size for 500-700 dollars just to get your business. So I'm sorry to inform you that if you paid 1500-2000 dollars you could have saved a lot of money.

I have been with the termite manager and we went on a claim and he said we can't cover this, it is carpenter ant damage and I have been in this field for 6 years and I knew it was termite damage, but he was trying to save the company money for HIS BONUS so the customer got the raw end of the deal. Just as a warning, always get a second opinion if you think you have damage and are told you don't. When this certain mgr got the job he told the techs that you guys know more than I do about termites. What kind of leader is that, if he can't even identify termite damage and has been in the business for 10 years?

Customers did not get what they paid for and are being lied to every day. They have a really poor service dept that would rather be at home every day at 2:00 then take care of a 4:30 appointment.

Rose of Frederica, DE February 5, 2008

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