Complain about a product or service

SunSetter Awnings

Malden, MA

beverly of south wales, NY October 12, 2009

I bought a manual Sunsetter awning in April 2001 and it is still working fine. I installed it myself with some help from my husband when I needed more than 2 hands. We have had high winds and heavy rain but the rainaway arches kept the awning standing. The only complaint I have is the screen room zippers don't hold up. I am overall very satisfied with this product.

Sue of Jackson, MI September 2, 2009

After reading these stories of disappointment It makes me sad, but there seems to be a common tread, Ether it wasn't installed right or you lost respect for what it is and what it can and can't do. We, husband and I, dreamed about a life on the deck like you see in the commercials. The mounting and the assumed cost was intimidating, to be sure. So we put it off. A friend of ours was moving out of state, and he had one and took it down. Planning to take it with him. His new house had one so he gave us his "old" one. Bought in 1997. We had never seen IT up or open. The way we got it was rolled and covered with a bag of parts and screws, and two long extender arms. Thank you, he included the installation book!

All stowed in the barn and added to the "We'll get to it list." Our deck faces true east. We spent 2 summers with the sun and the heat on our deck unbearable. We are not construction people, but we do know our way around a tool box. What put us off is our house is log. Real logs! What would it look like? No two logs are alike, so finding level and flush was answered with good Header. Husband and friend had it up in one afternoon. That was 4 years ago

We absolutely love it! But you have to understand its limitation. We live in the woods so weather is something we monitor. We have had huge trees fall down with the wind gusting to just 25 mph. Its just fabric and screws. Like a sail sideways. Its not a roof. We close it if we are going away and "cock" it when its going to rain. We collect the rain water but that's another story. We just love it! Pictures on request.

Deborah of Soughton, MA August 15, 2009

I purchased this remote Sunsetter awning the end of Summer 2004, installedit in 2005. The remote eature worked to open and close 4-5 times. When we spoke to Sunsetter or help they said the motor must have been exposed to moisture. well if a product is for outside, isnt it going to be exposed to moisture, I asked. We dont live in the desert!

sunsetterwould not replace the motor. Costco,where we purchased the awning interviened and we got a new motor. it worked for 3-4 times and my husband was so frustrated he threw the remote out! I would not reccomend this product or dealing with this company.

Jimmy of Hewitt, NJ May 28, 2009

I'm no handyman, but I installed my SunSetter awning last weekend with no problems. You must follow the instructions to the letter, particularly in regard to installing the brackets into studs or other support beams. I triple-checked with a stud finder inside and outside the house before drilling. When you drill a 3 1/2 inch hole into a stud, you'll feel substantial resistance on the drill for the entire distance. If you don't, you're not drilling into a stud. And if you don't put the bolts into studs, the awning will definitely fall down. If in doubt, hire a handyman; don't blame SunSetter -- the instructions are very clear. Some of the descriptions I read here sound like incorrect installations, or maybe studs that were compromised due to rotting or termite damage. I feel like a got a great product from a reliable company, and it's been a good experience so far.

Thomas of Port Hueneme, CA May 26, 2009

I received my Sunsetter 900XT awning the second week of May, and I made plans with my son to assist me in installing it after the holiday week-end.

I went to San Francisco for the Memorial Day weekend and upon returning, I found that my son had installed the awning, by himself, while I was gone. I asked my son about his experience and he said that after watching the two DVD videos he had no problems with the installation and it took him about 4 or 5 hours.

D. of Clovis, CA March 26, 2009

D. of Clovis CA (03/26/09)
I called the company prior to purchasing an awning for my patio. They assured me that this was not difficult and I could certainly do it, with minimal assistance.

I worked to install this for 2 years because it was so difficult. I hurt my back trying to extend the arms to hoist the canape. I would never buy this item again and as soon as it wears out I will replace it with something else.

Patrick of Leesburg, FL November 20, 2008

Patrick of Leesburg FL (11/20/08)
Very good experience. Had awning for 3 years. Did not get motor because of possible moisture and rusting but bought a .69 6 long metal hook that fits into the receiving part where the manual pole fits and put the end of the hook into my portable drill. The awning retracts in 3 seconds thru the drill.

No damage even in winds.

Georgann of Medina, OH September 11, 2008

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