Complain about a product or service

Sunbeam

Margaret of Portersville, PA February 20, 2009

Margaret of Portersville PA (02/20/09)
I was using the heating pad on my back, sitting on our couch. It started feeling really hot. I stuck my hand behind my back and smoke started coming from the pad. I jumped up, grabbed it, unplugged it and then it started to ignite. I ran to the sink and thru water over it. I then realized my shirt was burned and so was our couch. We only had this heating pad for less than 1 year and probably used it only 3-4 times. I hope that you could help me with this situation.

My shirt was burned, couch is marked.

Kirsten of San Diego, CA February 19, 2009

Kirsten of San Diego CA (02/19/09)
I have purchased several Sun Beam Electric blankets. For the past three years, I have been returning the blankets back to Sunbeam after just a few months, the performance of the blankets has been non-existent. I have had to return now for the fifth time, and six to seven blankets later, I still cannot get a blanket that works for more than three months on a good day. These blankets cost around 90.00 a piece. With the health issues I have been facing, being cold is not in the program, and it has not always been doable that I can return the blankets in a timely matter due to my health issues.

Sunbeam has replaced the blankets, but the problem is that I cannot get them to send me one that works. This is a ongong problem with no resolution in site, and I'm COLD and so is my child! I could not always get to a mailing house, because I have had three surgeries since 95, two were recent. I am under stress with this!

Antonio of Indianapolis, IN January 19, 2009

Antonio of Indianapolis IN (01/19/09)
I bought a Sunbeam countertop microwave on 8/21/08, it came with a 1 year warranty and it has broke. it won't turn on at all I checked my plugs and circuits and they all work so its the microwave. I would appreciate a new one I have the model #SM0701A7E. I also still have my receipt. I took this microwave back to the store but they said to contact the company.

It won't turn on.

Josette of Long Beach, CA January 17, 2009

Josette of Long Beach CA (01/17/09)
I purchased a electric twin size blanket on 12/10/08. and a month later the blanket does not work anymore. This is the second time I have gotten a sunbeam blanket that stopped working after only a few weeks of use.

Jack of Chicago, IL January 2, 2009

Jack of Chicago IL (01/02/09)
We have bought 2 Sunbeam Queensize electric blankets. The first lasted about 1 year. The second lasted 2 months before blinking and not heating. The warranty is useless with the return procedures in place.

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