Complain about a product or service

Sunbeam

James of Baltimore, MD June 8, 2009

We purchased a Sunbeam microwave mode number SM0701A7E in October/2008. It stopped working in late March. We contacted Sunbeam Customer Support and did everything they asked us to do. They received the purchase receipt and the parts they wanted returned several months ago at a cost of nearly 10 to us since it was going to Canada. We have been in touch with them several times. They said they received everything on May27th which was nearly a month later which I don't understand why it took over a month for them to receive it.

Now we are being told that everything was approved but now we have to wait an undisclosed amount of time for them to procure the funds to send the refund. We purchased this microwave in good faith and we feel as though the company taking advantage of the consumer. We deserve better service from the company when we buy their product. If a company to has to go thru such lengths when they have the proof of purchase and warranty and has to procure and amount as small as 60 then they have no business being in business in the first place and we hope they know that this red tape they are putting us thru will ensure that we never buy another Sunbeam or Oster product.

Kent of North Platte, NE May 18, 2009

I've purchased 3 Sunbeam electric blankets in the past 2 years and all have quit working in the first 3-5 months. All were purchased from Walmart, but I won't buy another. Sure took me a long time to learn my lesson, bad company and a bad product.

Carolyn of Adams, MN March 26, 2009

Carolyn of Adams MN (03/26/09)
I purchased a Sunbeam Mixmaster Heritage series Stand mixer model number 2346 in March of 07. It quit working in June of 08 and the company replaced it.Now 9 months later the second one has stopped working. I called the company and they did send me a replacement but I afraid to use it because I don't think it well work for long. We tore the last one apart and it has plastic gears in it and they just can not stand up to the use that they need to take.

I always thought the Sunbeam had really good products now I would really have to think about it before I purchased anything else of theirs. I don't feel safe about using this mixer and will have to go purchase someother brand. When trying to find any info on this mixer the model number would always bring up the next number the 2347 and not the 2346 that I have.

Vera of Brookhaven, NY March 23, 2009

Vera of Brookhaven NY (03/23/09)
I paid 100.00 king size and now It is reading ff and it stop working.Any sugestions? vm

I'am out of a 100.00 and no blanket my husband just had knee replacement and is cold and no blanket Iam using a 10.00 heating pad,not happy.

Charmaine of Belcourt, ND March 14, 2009

Charmaine of Belcourt ND (03/14/09)
On February 15,2009 I prepared a cup of broth for my husband using the hot water from my hot water dispenser. Just as I was handing him the cup it shattered in my hand and burned his torso horribly. He had 2nd degree burns and spent a week in the hospital. I didn't realize that the water was that hot.

It was a nightmare. He was in horrendous pain that the doctor had a difficult time managing. He was heavily medicated and still had a lot of breakthrough pain. He was unable to work for 2 weeks and still is very uncomfortable. He is a musician and has to hold a guitar against his body.

Madelyn of East Kingston, NH February 28, 2009

Madelyn of East Kingston NH (02/28/09)
I have purchased 3 electric blankets in the past 4 years and the dual controls never last. This is the last time I will ever buy a Sunbeam blanket .

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