Complain about a product or service

Sunbeam

Amy of Syracuse, NY November 21, 2009

I purchased an electric blanket for my son's twin bed in January. In October, we plugged it in as the cold weather had set in. The control just blinked and the blanket never got warm. I looked online and found a reset procedure, as well as a lot of other unhappy customers. The procedure didn't work so I contacted Sunbeam Customer Service.

I received a response that with the same procedure to reset that I'd already tried. I was told that if that didn't work (apparently they know that it doesn't) that I can mail it (at my expense) to the repair facility and they'll fix it, if it's under warranty. If not, it will cost me 55 to repair it, which is more than the blanket cost originally.

They clearly know this is a problem yet they continue to produce these blankets for unsuspecting customers, knowing that they will receive few, if any, back for repair due to the cost they set. Unfortunately, this is exactly what I expected when this became a problem.

R.N. of Clarksville, TN October 31, 2009

While using an electric throw,PN116766-002, the cord from the plug seperated from the controller at point the electric line enters the controller. It appears to have seperated cleanly. The part of the cord from the plug was live and laying there. The control unit style is N85AP E23632.

V. of lake jackson, TX October 19, 2009

I purchased 2 Sunbeam electric blankets from Wal-mart last winter. Even at the highest setting, they barely got warm. I tried contacting the company, only to reach a recording. I will never again purchase anything made by Sunbeam, coffee maker, microwave, heating pads, etc. Never again.

sharon of Bethesda, MD October 7, 2009

I purchased a 130 Sunbeam Mattress Warmer Pad with dual control less then 10 months ago and one of the controls stopped working. The mattress pad came with a year warranty. I notified Sunbeam, a brand of Jarden Consumer Solutions of the defect by email several times and received only excuses and empty promises to help.

Peggy of Port Moody, BC September 11, 2009

I purchased an Oster Coffee maker yesterday at London Drugs in West Vancouver. Some of the instructions are in French and the number I called 1-800- keeps repeating & having you re-enter the phone number ad nauseum but never gets thru to any one.

robert of st.augustine, FL July 27, 2009

Sunbeam apartment stove lasted a year and the thermostat is out and so am I. Petter brand/ MLO are out of business and Sunbeam has nothing to do with backing their name or products. No wonder Sunbeam stock is in the toilet for years. Licensing your name means backing it with a warranty or parts. What happened to Sunbeams licensing fees? In some CEO's Cayman bank account. No spare parts to be found anywhere. The name Jarden Consumer Group comes into this equation also. Another rat in the wood pile.

Tim of Morristown, TN July 19, 2009

I purchased an electric blanket @ 74.99 @ 6 months ago, the item worked well the first week we used it. Then, my wife and I noticed that it was not getting as warm as it used to. The blanket just went downhill. I have owned electric blankets most of my adult life. According to the other negative comments, I probably will never buy another Sunbeam again. I still had my receipt, but I was not in the system. (75.00) This is alot of money to be warm for 1 week. Also, I had never washed it either.

B. of Sumter, SC June 26, 2009

Sunbeam Mr. Coffee Model M75 tea maker leaks hot water all over the counter. Apparently it does the same thing that the Mr. Coffee makers do. The unit was purchased at the Kmart in Sumter, SC.

albert of joplin, MO June 25, 2009

i purchased a sunbeam microwave at target store in joplin,mo.july 21,08.i bought it to use in my camper. probally did not use more than a half dozen times.i went to use it this spring an blew a fuse in it. i contacted the listed repair service in springfield,mo. she was unable to get the right sized fuse for me. i contacted sunbeam directly,they said if i had the reciept for it i could get a refund. i told her all i wanted was a fuse and would even pay for it. i said i could not find my reciept. she said contact target and they would print me a reciept. contacted target and they said the could not because it was out of their system. i show where i wrote the check to them on 7/21/08,for 57.53 and that is all i have.

lenore of au gres, MI June 9, 2009

we have purchased 4 electric blankets in the past several years, none of them work/worked. I contacted the store where purchased & the sunbeam company. Long story short- they refuse to do anything. the warranty is useless and costs the consmer more money to return blanket with no guarantee. In fact, without a receipt, they will do nothing. This is an inferior company with an inferior product.

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