The day lilies I bought last year did not make it through the winter. Will you replace them? My account number is **. I hope this helps because I am not sure where the receipt is at this time.
Consumer Complaints & Reviews
When the two hydrangeas arrived, one was about 12 inches tall and still alive, the other one was about 4 inches tall. I planted them both but the smaller one lost its leaves and then dried up. On another order, the blueberry bush didn't come back this spring. Another order, five of the six ferns died. Another order, only three of the columbine lived.
I planted the Josee Reblooming Lilac plant as soon as I received it. It died no matter how hard I tried to save it. This plant is important to me because it bears my name. The Astilbe Blend are doing well. Please replace another Josee Reblooming Lilac for me for free.
I planted two bushes of Josee lilac at $19.99 plus advanced formula food. This spring, only one has come back. The other is dead. I would like a replacement.
I ordered a mimosa tree and it was a bare root twig with no branches. I put it in water and it died. $59.00
I found Spring Hill Nursery listed under Google Search, advertising $25 off $50 or more purchase. Limited one per family per order. I ordered 60 Lily of the Valley at discounted price plus at check out they deducted the $25.00 but before paying with credit card asked for a code for the discount. The discounted price already appeared in red. I looked every where and called their customer service as to where to find the code number. I spoke first with a young male. I do not remember his name who put me on hold several times during our question/answer. When I asked where do I find the code, he replied on the web, this is an old ad, could be over a year old and they could not honor the price I was looking at on the check out screen.
I asked if there was an expiration date located on the ad or when they where planning on pulling it off the web. I asked to speak to his supervisor. Hold again and came back and said she was busy and they could not honor the pricing. I asked again to speak to the supervisor who came on and identified herself as Debrah **. She confirmed they could not honor the price on the web. That is, when I said you have a problem cause I am going to notify Consumer Affairs and low and behold she just realized she had a paper on her desk that said they were having problems with pricing on the web and she was going to let all customer service reps know to honor the web pricing and give each individual person who called a code for the $25 discount, plus discounted price they were seeing at checkout.
I did get my Lily of the Valley for the price indicated on the web. However, I gave birth faster and only when Consumer Affairs was mentioned, Debrah changed her tune...thank you very much! I am concerned for other consumers cause when I looked for their address it said Spring Hill had restricted, which does not give me a warm fuzzy feeling, for future customers with the run around I received. Maybe in a week or two, you may want to order $50 worth of summer bulbs with a one per family $25 off web offer and see what you get... Thanks for listening! You expect to be able to purchase what is advertised to you on the web without a hassle. Good thing I don't drink!
I have ordered from Michigan Bulb Co., Breck's and Springhill Nurseries (all are owned by Michigan Bulb), and none of them can do business in an acceptable manner. Plants arrive dead or half dead, are often shipped at the wrong time of year for planting, and many don't survive after they are planted because of poor shipping procedures. They just throw the pot w/plant in a paper bag, staple the top and dump it in the mail. Plants arrive with no soil around the roots; it all shook out into the bag.
They have billed me for orders I never received and then threatened me with legal action if I didn't pay. If dazzled by the gorgeous photographs in their catalogs, my advice would be DON'T YIELD TO TEMPTATION! Shake the stars out of your eyes, and throw the catalogs in the trash. Instead, buy from (and support) your local nursery. You'll be much better off in the long run and have far more to show for your efforts in the end.
