Snapper

I purchased an LT2342 Lawn Tractor 23 hp BS 42" in July. After mowing 3-4 times, the belt broke, a little too much for thick grass. Having replaced this, a run-in with a tree root broke the spindle and pulley. Yes, mea culpa for expecting a lawn mower to withstand sticks and grass tufts as in the old days of 1991 when the materials used to make these machines could withstand the wear and tear.

Too bad, so sad. I hope the shareholders are happy with the profit the company makes by cutting corners to turn out a truly useless product. Shame. I've been mowing lawns for 30 years and have never had complete machine breakdown as a result of everyday run-ins like this Snapper. Lovely when the vendors tell you that the problem is owner abuse.

The vendor/repair did not make an effort to honor the warranty. I must pressure vendor to submit request for honor of warranty (long grass/belt break) per Snapper representative I must work with, and pressure vendor to accept return and refund of the machine.

The Snapper 800 number said that in turn, they will work with the vendor to resell the machine so this return will not result in a loss for the vendor.

I would just like to say that after reading these complaints about snapper that it would seem that the issue is not the product but actually the consumer. Here's a concept! Take responsibility for your actions instead of voicing complaints about a product that actually excels. If you run over a root and damage the mower, then warranty wouldn't apply; you caused the damage and now it's a bad product? Please!

I bought a new Snapper Hi-Vac 28". The mower would cut off when engaging the blade; bad buying experience. I took it back the same day (and of course it worked), and they as much as dismissed it. I took it back home and had problems again. I did not want the mower after this bad experience, but Monroe Power would not give me my money back, and Snapper did not stand behind their product either.

I was stuck with getting the unit repaired. The mower was finally fixed after another day. I am stuck with this one until I can sell it, but will probably not do business with Snapper or Monroe Power again.

I purchased a Snapper rear tine tiller in March of 2006 and when the gearbox failed I was told by my dealer they didn't make replacement gears any more. Not believing that I contacted Snapper customer service and guess what. They do not make a replacement gear for my $1100 tiller and haven't since it was less than 1 year old. What a rip-off I now have to junk a very slightly used tiller for want of a $20 gear! No more Snapper.

Bought a Snapper LT14H33 hydro tractor in 1991. Cost $2600. Was contemplating Big Box John Deere 22 HP v twin and snowblower for it until reading this litany of grief. Snapper runs like a watch. About 600-700 hours on it and have yet to add any oil to its Kohler 14HP one lunger between biannual oil and filter changes. Never taken the cap off the hydro to add or change the oil. It's 20 years old now. Bought a new spindle bearing set two years ago and reupholstered the seat. It is on its original tires! Been through two or three blades, one tie rod end and a steering gear. I weigh 300 lbs so no 200 lb p.o. junk Deere need apply. I'm going to scratch up a blower attachment for the snapper and run it another 20 years. Thanks for the warning, guys.

We have spent over $1,100 in the recent months to have our mower repaired. Each time, we waited up to several months for parts to be sent. It is not repaired when we get it back. Please take this product off the market, it is worthless. A couple of goats would be an improvement.

I have a 2009 Snapper LT-125 Tractor and very unhappy with the performance of it. It has the worst deck, belt, pulley design I have ever seen. The belt wears out and burns up too fast. It goes through like 3 a year at 50 bucks a pop, normal lawn mower belt every other year. It also cuts very uneven. Because of the deck design, the blades don't get to spin fast enough evenly to cut properly-- a total piece of junk. I doubt I'll ever buy a Snapper again.

deck to spin on the shaft. this ruined the shaft and pulley now the company will not send the dealer parts or will not honor the warranty!

lawn mower went fier heavy smoke all over house

Purchased zero turn Snapper 450Z in 2006.Nothing but problems with the mower since I purchased it.Motor blew up-dealer repaired it.Blew up again-I had to pay for a complete new mtr.BRIGGS STRATTON declined warranty!Dealer that sold me the mower said there was no negligence on their part or mine where the motors should have blown up.Have been constant other problems besides the engine.Have probably spent as much on repairs as the cost of the mower.Service technician where mower was purchased said mower never sounded exactly right to him from the start.

Other things:alternator has had to be replaced 3 or 4 times,starter switch has had to be replaced 3 times,one of vacuum pumps that controls one of steering arms on the mower had to be replaced, recently the mower is not charging the battery & have replaced wiring harnace,starter switch & put a new battery.Test showed that alternator is still good but the mower constantly runs down the battery and it has to be jumped off.Shop determined regulator not good (after talking to Snapper).

Put new regulator on the mower,motor immediately blew up the new regulator.Still trying to determine what is causing it to do this.This has cost me a lot time lost in lawn mowing jobs (by the way this is a commercial grade mower and I only mow as a part-time job as I have another full time job).This mower is not used nearly as much as many commercial grade mowers that stay together!I have no problem with my dealer...has been helpful in every instance and done everything in his power to get me up & running as quick as possible every time I have a problem.My opinion & dealer's opinion, this mower was a lemon from the start & he and his service technician told me this morning that they feel I've been very patient & they would not have put up with it as long as I have.

They have indicated they would be happy to take the stand to testify in my defense.I feel Snapper owes me full restitution of these expenses or a new mower.Preferably, full restitution of all of my expenses and time lost. I have paid thousands of dollars in repairs...probably as much as I paid for the mower plus miles put on my truck hauling mower to and from job sites...plus down time lost for mowing jobs

I purchased a Snapper Z-Rider Mower from Carpenter Seed Company. Cost $3,000.00. They are one of the largest dealers of Snapper around here. The mower was poorly engineered from the conception. The Briggs and Stratton Engine piston value-lash caused the motor to seize up after 5 hours of operation. The engine was repaired with a new cam shaft and now the motor does not generate enough power to cut the grass without powering out or disengaging the drive to the 33 inch blade. This mower sucks!!! My advice to you is BUYER BEWARE.

I bought a Snapper 150z 21hp mower new a few months ago. Had to return to the shop the first time I tried to use it because the safety switch on the brake was bad. In the first 50 hours I am very disappointed with this mower, it is certainly not the quality product that I was lead to believe that it was.

I have a Snapper, 30" cut, "butterfly" steering wheel type mower that I bought exactly three years ago for just over $1,000, and have had it in the shop seven times, all in the first year. It was hardly used the second year since I was in a rental house and now I am having to take it in again an eighth time as I start mowing my newly established yard. The first year's problems had everything to do with a pull starter that would nearly jerk your arm off if you didn't pull it just the right way. I actually have a scar on my chest where the cord was ripped out of my hand, back into the mower, the handle cutting my chest through my shirt.

The dealer actually thought I was lying to him when I told him of the situation, saying that he had never heard of a cord doing such a thing! A new guy actually fixed the problem in about five minutes that seventh time in when he tried to load it, and nearly had his arm pulled off. The latest problem I have is a severe engine vibration that causes me to feel it in my body well into the next day after mowing. I have fixed vibration problems in the past by replacing unbalanced blades and have just completed replacing the blade, figuring it was the problem. I can keep the blade unengaged and have a deep vibration from the engine area through the seat and steering wheel. The dealer said, "Well... these engines are pretty violent, but bring it on in."

I guess I will again, and sell it if I can. The Snapper dealer's name is THE RENTAL CENTER in Auburn, Alabama. I will never buy another Snapper mower! Just for the record, I had an old 28" Snapper mower that was absolutely ancient, before I bought this new one. Snapper used to make a good product. They need to take care of folks. Until they do, I am telling everyone I know how they have fallen in their quality. Buy something else!!!

Meanwhile, we have no mower and the grass will continue to grow. We were not offered a replacement when I called the manager of Sears. He wasn't even concerned about my son's singed hair. It wasn't bad, but could have been so much worse. The bottom line is, we don't want this mower anymore. We want to drop it off at our local Sears store and head to John Deere or somewhere that fixes mowers that they sell. We do have a 2 year warranty on the Snapper, but what we want is quality and safety, not junk. After reading other reviews, I think we might have just wasted our money. Sears and Snapper...get with it! When we spend quality money, we want a quality product with no inconveniences.

In May of 2007, I purchased a Snapper rear engine rider from Turf and Timber, the local Snapper dealer. I wish to warn everone not to deal with this business. Apparantly they deal with lawn care companies and do not care for home use people. The first problem was getting the first replacement blade after the purchase. My wife went in to get a blade, and they wanted to know the model number, why could they have not looked in their computer and found everything about their sale to me. In this day, they should have the model and serial number on record for a $2000.00 mower. My wife explained to them that she needed a blade for a mower just like the 2 in the showroom.

After much looking in books, the part number was found, and they did not have one in stock, but there were blades in their store in Dothan, AL. My wife then drives 60 miles round trip to get a blade. The problem now is that the clutch safety switch is bad and the mower will not run without this part. I went to the dealer, and they do not have one. They said they could order one, I needed the mower to run that day. I told them that I would wire the mower where it would run without the safety switch.

This mower is under warranty, and is now being operated in an unsafe manner. This dealer does not care, because they could have removed a switch from the mowers on the sales floor and went to my home and replaced the switch. I owned a Snapper mower in the early 80's, back when Snapper was not part of the Briggs and Stratton Group, the dealer was great and the mower was excellent.

The Snapper company 1-800-935-2967 does not back their product -- it does not have a return policy and the dealer isn't willing or in a position to buy it back (as he says).

I bought Snapper ZTR from A&B Lawn in River Oaks TX and it SUCKS! Less than 3 hours on it and it broke down. Service tech asked me why I couldnt fix it myself and Sanpper was no help either. Snapper ZTR=POS! Do Not buy SNAPPER ZTR or you will be sorry. I bought Snapper ZTR from A&B Lawn in River Oaks TX and it [is bad]! Less than 3 hours on it and it broke down. Service tech asked me why I couldnt fix it myself and Sanpper was no help either. Snapper ZTR=POS! Do Not buy SNAPPER ZTR or you will be sorry.

Bought a snapper weed wacker /roto tiller and the gas lines rottesd off and they won't replace them and no one around here works on them or sells them but Wal-Mart. I have writting them but they will not do anything about it. I don't have money to throw away like that. If they are going to make a product then they should stand behind it.

I have a riding Snapper mower with a rear engine 12.5hp. When I was cleaning the under deck, the oil dip-stick was not on properly and all the oil drained out with out noticing due to the water and grass clippings, The problem is when the mower is standing up-right the lube oil dip-stick becomes the LOW POINT and will empty your oil reservoir. If the engine was rotated 160 degrees then lube oil spout would become the high point when the mower is in the up-right position not allowing engine oil to run out and costing mega $$$$ to replace. The engine seized up and had to be replaced.

I have an 18 48 Zero Turn Snapper Mower, and as others have stated - the cost of the machine verses the cost of the continuous repairs is unacceptable. I have had to replace the belts twice a season and the mower deck pulleys once a season. I use my mower to mow my yard and put about 40 hours of use on it per season. Now one of the pulley brackets broke causing damage to the belt and pulleys. What is happening with Snapper products? My mechanic is almost as frustrated as I am and has become so disappointed in Snapper products that he is no longer recommending the purchase of Snappers - even though he once was the leading seller of Snapper products in our area.

I purchased my first snapper z-rider in 1997 it was a 25 hp gas model with a 61 front mount deck. I used this unit for about 220hrs and traded it off 2 years later in 1999 for a 21hp diesel model that had more power and better economy. That is when the trouble started. The first problem started three months later when we recieved the first significant snowfall of that winter and I had my snow blower installed but my snapper would not start unless I heated my garage to 60 degrees. The battery is much to small for a diesel motor and it was nearly immpossible to start. then the PTO clutch failed at less than 100 hrs which was covered under the warranty. then the starter went out on it and was covered under the warranty. since then I have replaced the starter 4 times at an average cost of nearly $400 each time with me installing the starter myself. then the bearing problems came along with deck bearings and the front and rear hanger bearings going out. I keep the unit greased and serviced on a regular basis. the next thing was the drive shaft yoke broke and the replacement cost for that was $239. the latest breakdown was only 4 days ago while mowing my lawn the pivot pin on the rear wheel assembly broke completly off leaving my rear monted engine assembly laying on the ground with the wheel assemply layed next to it. there is another $118 for parts.

I bought a new 30 inch snapper riding mower. When I go to start it it kicks back very hard, it's a 11.5 hp pull start . I had to put it in the shop twice before I got it started. I guess I'm stuck with a new pretty piece of junk .

I paid Cash from a dealer in Gainesville, fl. Equipment direct Inc. I was told it was a commercial unit and I had a 2 year commercial warranty. But when the unit broke down on me, I carried it to a authorized Snapper repair dealer. it caught fire in their repair shop. it was repaired with the beleif that it was under a 2 year warranty. The very next day the unit stopped working on one of its 2 cylinders. The snapper rep. for our area is now informing me it is not a commercial unit and is only warrented for 90 days.

The repair place ( M&M Equipment of Bronson Fl. ) is now tring to pursue me for the parts plus repair cost. The difference between the unit I was sold and the commercial unit of the same size is $100.00 M.S.R.P.

Bought a new 48 Snapper Lawn Cruiser...paid more or less $4,000.00. The Lawn Cruiser has yet to go a mowing season without 100.00 to 200.00 worth of servicing annually. Initially pulleys would wear out after two or three mowings of about two acres. I began to grease the fittings before each use as suggested by the dealer...it helped but I find ridiculous...finally the dealer replaced the pulleys with a new pulley provided by Snapper. Belts wear out about three times per season. The mower doesn't cut hard grass.