Slomins Alarm Systems

I had an alarm system installed on a five year contract on 10/9/05 and completed making payments through 10/9/10 to satisfy contract. After 10/10, after requested to stop service several times as I became unemployed, Slomins continued billing and suing me for $1,000.00. When I contact them today, a CSR indicated "it is really not a 5 year contract," even though it is stated in bold letters on top. Even the sales rep initially represented this as a 5 year contract in 10/09. Buyer beware of purposely misleading and very tiny print. I am pursuing.

I contacted Slomins months ago to test our system. I was told by a Slomins representative that they were not receiving any signal from our system and, apparently, had not been receiving a signal for "sometime". As such, we no longer want or need Slomin's services, when in fact, we were making quarterly payments for nothing.

Do not forward any future correspondence.

I have been in a contract with Slomin's Alarm for the past 2 1/2 years. When I signed up, they told me it was a 5-year contract. I told them I would be selling my home in 2 years and would be canceling at that point. I asked about cancellation fees and they told me selling the house is the only excuse they accept for getting out of contract. I have now called them and told them I sold house and they are saying that I have to pay the rest of the contract (30 months). That is ridiculous!

I called in to ask a question nicely and before completing my question, the male employee just answered "no" with an attitude. He continued to argue and was not listening to my question and then he refuse to give his last name.

I called back again to see if I can talk with any employee. This time it's a female employee and after answering my question with an attitude, she hangs up. I have never seen a company with such bad customer service.

I had a security system installed with my builder. Upon contacting the security system provider referred by the builder, I realized they were too costly. After researching between ADT and Slomin's Shield, I decided to use Slomin's.

Years ago, I had another home with ADT, sold the home, and didn't have an issue. My current home is being sold, I'm moving out on 08/03/2011 and Slomin's said that I have the balance due of a five-year contract. However, I was never told that I had a five-year contract, ever! My wife contacted Slomin's yesterday and was told that equipment was installed and that's why we owe a $1300 balance.

I have proof that the equipment was installed by the builder, so I called them today and I was told that I don't have a choice but to pay the balance. I expressed that I sold the house, and that I was never told that I would be stuck with a five-year contract, especially since we had another security company (ADT) on a previous home and never had to deal with a contract. He responded saying that if the new owner signs with them, then we'll be off the hook. He also said why would you sign a contract without reading it!?

This makes no sense. I cancelled my cable provider with which I had a two-year contract with and that was it.

I feel that we were deliberately misled into signing a five-year agreement. It was never disclosed. I haven't been given any option and it's frustrating. Afterwards, I reviewed consumer complaints online and found numerous people with the same exact issue. This is unfair business practice and I shouldn't be penalized for having to sell my house and being stuck with a useless bill for a security system.

On Dec 12, 2010 my 1st fl. tenant of my house at 115 Maple Blvd., Long Beach, NY informed she had no heat. I do not live there, I called Slomin's to send in a serviceman as I have boiler contracts with them. Three different ones came, none was able to fix boiler but the 2nd one told tenant that boiler cannot be repaired and needs to be replaced. I called Slomin's but was not able to speak to anyone aware of this problem. After calling them a couple of times, finally on 12/15/2010 they called me with an outrageous price. I could not afford it. This caused inconvenience and expenses to my tenant who has a handicapped son. Some expenses were deducted from rent. On 12/16 boiler was replaced by John McDonald & son, Lido Beach at an affordable price. Slomin's charging $360.00 as they say they vacuumed the boiler that they left I pieces beyond repair and had to be replaced.

Also they claim that there was carbon monoxide and that it was dangerous. My tenants told me that the Long Beach Fire Dept. and the Police Dept. came to the house and inspected both apartments in which there are children. I was never notified by neither the Long Beach Police nor the Fire Dept. If there had really been a problem, I would have been more than notified.

In the past Slomin's always called me to check if I agree to pay for some service not covered under contract. This time their bill took me by surprise as they did not call me before such vacuum. Now, Slomin's has cancelled the two contracts on two boilers on this house without refunding any of the money that I already paid them to cover period from Oct. 11, 2010 to Oct. 10, 2011 at $180.21 for each breaking contract agreement. I don't understand what does one thing have to do with the other specially for the boiler on the 2nd floor that has not been serviced not even once during the present contract year.

In any case I should be suing them for causing me so much expenses, braking my boiler beyond repair, almost losing my tenant and causing me to give her part of the money as she had to go to a hotel for a couple of nights.

I purchased home security service and monitoring from Slomins. The security system does not transmit as signal unless it's been going off for two minutes or more. They are continuing to bill me although I have told them many times and they have confirmed that the system is not working properly. They have sent out technician after technician and none of them have been able to correct the issue.

The agency was made aware that my system has been malfunctioning and has been going off for no apparent reason. They responded by telling me that the only thing they can do is send a technician out to my house and charge me $79 for the service, as if I am not already paying them for bad service now. The system has had 14 malfunction charges for the past two years since I have had the service. Nothing can be done unless I pay through the nose for their malfunctioning equipment.

After complaints by letters and telephone no resolution satisfaction has been made. I am continuing to be billed for security and an oil service contract which I never received any service on. They were very contrite with our original complaint. Have written to cancel all acounts and was told that have to pay for quarter ending in July for security. Matter of principle. Very shoddy business practices! poor workmanship in our home and credit-issues

We called Slomin's Home Security to come in and give us an estimate. A friendly consultant came to our home and walked around and told me what the costs would be. I was a stay home mom, had a 4 year old, a 1 year old, and 2 Lab puppies. My husband at the time worked in the city, so I was home alone, trying to go over the contract. The salesman said if we were to have any issues to let them know. I would have never signed an agreement going into it knowing that it was for 5 years. The contracts should have to discussed and not hidden. I do not know how Slomins is still in business. After a year of living in our home, my husband and I decided to split up and go separate ways. I have not lived in the house since November of 2007 and was still paying on it. I tried calling to cancel it numerous times but the cost to cancel it was not helpful by any means. They still charge you the full amount of years. I was renting in an apartment and did not want to transfer the service and being a single mom did not have the money to continue to pay the extra amount quarterly. I feel like Slomins was dishonest and not helpful.

Last time I called Slomins and told voiced my opinion again and told them I was calling the Better Business on them the customer service representative put me on hold and said that her manager would allow me to cancel the contract for $450.00. I put it my invoice in a pile of paperwork and kind of forgot about it. I was going through paperwork and came across an old invoice and called today to pay it and I was told my account has been put into collections. I have a very good credit score, so now I am even more annoyed that Slomins didn't send me a final bill, a friendly reminder etc. to pay this $450.00. I asked them to transfer me to collections, it was a few minutes before 6.

The agent came back on and said they must be on the phone with someone and that she would have someone call me back. I asked her if I could hold. She said that she would try one more time to reach them. Unsuccessful. I have not received one phone call, letter, anything from Slomins. Then I called Slomins back to get their address for this website and a different customer service representative who by the way was very nice. Said that collections was not there that they go home around 5. Then I said oh, because when I called before the representative said they leave at 6. The current representative says, it all depends who is in the office at that time. Nice! I am and have been very unhappy with Slomins!

I purchased a home security system in August of 1998 and went into a five-year agreement. At the time, my wife and I were considering selling our house in the future and did not think that there would be a problem transferring our services. Well, on March 15th of this year, we will be going into settlement and called Slomin's to have our services transferred but were informed that there would be a $340.00 fee if the new owner does not want to keep the service. We were told that the fee was to off set their cost.

Our position is that we feel that we are being penalized for moving even though we want to keep the contract. This seems to be an unreasonable charge for someone who wants to continue the service. We were also informed that if the new buyer wants to keep the service we still would have to enter into another five-year deal regardless and if the buyer does not want the service, we would have to pay an earlier termination fee of $1300. They will not move from this position. If these things had been stated in the contract, we most definitely would have not signed.

This is a financial hardship with all the other cost we will have in moving and especially since we wanted to keep the service.

I purchased a system in 2008. I made all payments on time. In the summer 2009, I was laid off for three months. My husband became ill. I called Slomins on numerous occasions to let them know what was going on. I started receiving these threatening letters. Already stressed out and encountering financial hardship, I told them to cut it off or come and get it. As soon as I was back to work, I was started making payments for what was owed. Well needless to say, they are trying to take me to court for the full balance. Their attorney, Weinstock Freidman & Freidman, who uses tactics to intimidate you are now taking me to court. I made arrangements to pay off what was owed which was $287.30. I was notified through some sort of agencies that help with this situation, that they are taking me to court for the full amount and the system has been off since June 2009.

I value my credit and know they are trying to damage it with a judgment. I even called Slomins, they refused to take any payments. I am very stressed and can't sleep, which is not good because I drive for a living. My skin has broken out again severely. I do not have any medical insurance to be covered for the medication I need. I'm scared to answer the door. I have never been through so much emotional stress.

In July 2009, I accepted a new job and had to move. I called Slomin's to tell them that I would be moving and I need to cancel the service. The rep informed me that I would have to pay >$1100.00 which included a cancellation fee plus the remaining months left on the contract. I was shocked. I explained the situation about my move and new job. The rep had a nerve to tell me that one option was to ask my new job for a bonus to pay the cancellation fee. She spoke very nasty to me.

I really thought that cancelling the alarm system would be like cancelling anything else. If you cancell your cellphone bill, you just pay a cancellation fee, not the remaining months left on the contract. I do not recommend Slomin's to anyone and will never use them again. I'm going to pay the money so that this does not ruin my credit.

My mother purchased an alarm system from Slomin's. 2 years into her 5 year contract she was forced to move into an assisted living home because she became disabled. She was unable to fullfill the remaining 3 years and Slomin's sued her. They actually want her to pay for 3 years of service she can never use...ever.

They were aware that she was forced to move for health reasons but they thought it was btter to sue an elderly, disabled, bed ridden woman in a home that has no income but ss disability. Shame on them! They ruined my mothers credit by receiving a judgement against her.

We had their saleman come to our home and discuss their service. We would have to sign a five year contract, but we knew we would not be living here for 5 years and the saleman said it was not a problem. If we move the alarm/service will follow us to the new residence. We asked if there was any fee, and he said no. Their contract does not state that if we move there is a fee or anything to do with moving, or transfering thier service to another residence.

We will be moving soon and we contacted slomins and were told by thier customer service rep and by a supervisor. That if we move we have to pay a $245.00 early termination fee to close our present account and to open a new one. If we did not open a new account after doing this that we would be charged over a 1,000 for the broken contract. It does not state anywhere in their contract about moving the service. It only says if you default payment, or terminate the contract early. It says nothing about if you move to a new residence that there will be a fee, and does not explain anything about that by doing this will cause you to defualt and terminate your current account and have to open a new open, and that there will be a fee involved.

I believe we are into the contract now for 2 years. We were told that if we move we have to pay the fee plus this would result in us signing a new 5 year contract. This is also not stated in their contract. We cannot renew a 5 year contract because we will be renting a home and are not sure if we will be their for 5 years. So that would mean if me move again i would have to forced into another 5 year contract + a fee for everytime we move. Now of this is in their contract.We would not mind to continue the service but feel we were lied to, and not fully explained the contract. We would like to continue the service but not pay a fee and nor sign another 5 year contract.

I was told by the Slomin's rep who visited us in my home, that at the end of my 5yr contract, I could renue their service if I should so choose. I chose not to and had already made my last payment.

Now I'm being harrassed by them for what they say is contuned service, service I didn't aurthorise after my 5yr contract had ended. I'm unemployed and have been since January of this year. I don't need their service nor do I want it, I only got it in the first place as fire protection. I have 3 dogs who are my alarm system, and since my husband works at night and I used to work during the day before I lost my job (Now I'm home all the time), there was no need to renue a contract with them.

I'm wondering if anyone else has been through this with them. I have informed them I'm looking into legal advise/help on this matter as I don't feel I'm responsible to pay for a service I didn't request or aurthorise.

By time I called the fire dept and they showed up the whole house was damaged. Come to find out that I was under insured. At this point slomins has taken me to court due to non payment on security system and has a judgment against me for 1485.03. I should have read there contract very carefully before signing.

On April 4th I received an email and phone message stating as per your request we have cancelled your contract. Since I did not ask that my contract be cancelled I requested a copy. The only thing I received was a bill for $299. for early cancellation. When I originally signed the contract I asked if I had to purchase a certain number of gallons of oil. The person I was dealing with said No. There is nothing in the contract that states I must purchase a certain amount of oil either.

I am a senior citizen living on Social Security. I heat only three rooms in my house and keep the temperature very low because at $3.849 per gallon I cannot afford to live confortably. My charges for oil is charged directly to my credit card so it has nothing to do with non-payment. I should have know not to get involved with this company because in August when I signed the contract via email, the cancellation fee was $299, however, in September I received a contract in the mail stating the cancellation fee was $499. I called them immediately and it was corrected. I think they have a different price for oil and contracts for different people.

They must make an awful lot of extra money from canceling peoples contracts. Their service man has left my furnace not in the condition it was before he came. There was a gasket on the door area to the fire chamber. Now they have it all smeared with some sort of sealer because they would not order the gasket they took off.

I will have to pay $299. to Slomins for their cancellation of my contract. This is robbery as far as I am concerned. Also the furnace should have had a gasket put on it. That would be the way job should have been done.

to arrange the date and time to make his first visit before any oil delivery.

July 22, 2008, a Slomins technician named Joe came and checked the boiler and he refused to perform any type of job on my boiler because he said that the boiler was leaking. The next day I called Slomins and they told me that the boiler was leaking and that I had to fix the boiler. I called a different company to fix my boiler and they said that there was nothing wrong and that nothing was leaking. But they recommended to get a new boiler because the boiler is old and that probably I can have problems during the winter time. I called Slomins and they sent back the technician again on July 29, 2008 and he refused to do any type of work again because he said the boiler was unsafe because it was too old.

I called Slomins back and they told me to call Mr. G. He told that he cant accept the agreement because the boiler is not in good condition to work properly and he said an order to keep the agreement, I have to buy a new boiler. He came with a few boiler catalogs and different plans to pay which was too much money for me to afford. After a few days I tried to negotiate with any good results, I tried to look around for other brands. At the end I decided to buy a boiler from National Grid because they gave me a reasonable discount to change my old boiler to gas boiler. At the beginning of February of 2009 after 6 months I talked to Slomins they called me to ask me if I bought the new boiler and I told them yes that I bought one from National Grid and they told me that I closed the agreement with them and I said that the agreement was never activated because we never concluded the final steps, they never approved my boiler even though they said they would, they never made any maintenance service on my boiler, they never delivered any oil and they just tried to sell me a new boiler.

On 7/17/08, Mr. S. Goodman, Slomins Represent and [I] signed an agreement for Free of Charge maintenance service on my boiler with the condition to purchase at least 650 gallons of heating oil for 12 months, and the boiler maintenance will include change of filters, instrument tune up, whenever required to provide optimum efficiency and 24/7 emergency call service. Before we signed the agreement, Mr. Goodman inspected the boiler and he took some notes, I guess he wanted to select what kind of maintenance my boiler required. When he left he told me I had three days to cancel the agreement if I changed my mind. He also told me that the technician will contact me later on to arrange the date and time to make his first visit before any oil delivery.

July 22, 2008, a Slomins technician named Joe came and checked the boiler and he refused to perform any type of job on my boiler because he said that the boiler was leaking. The next day I called Slomins and they told me that the boiler was leaking and that I had to fix the boiler. I called a different company to fix my boiler and they said that there was nothing wrong and that nothing was leaking. But they recommended to get a new boiler because the boiler is old and that probably I can have problems during the winter time. I called Slomins and they sent back the technician again on July 29, 2008 and he refused to do any type of work again because he said the boiler was unsafe because it was too old.

I called Slomins back and they told me to call Mr. Goodman. He told that he cant accept the agreement because the boiler is not in good condition to work properly and he said an order to keep the agreement, I have to buy a new boiler. He came with a few boiler catalogs and different plans to pay which was too much money for me to afford. After a few days I tried to negotiate with any good results, I tried to look around for other brands. At the end I decided to buy a boiler from National Grid because they gave me a reasonable discount to change my old boiler to gas boiler.

At the beginning of February of 2009 after 6 months I talked to Slomins they called me to ask me if I bought the new boiler and I told them yes that I bought one from National Grid and they told me that I closed the agreement with them and I said that the agreement was never activated because we never concluded the final steps, they never approved my boiler even though they said they would, they never made any maintenance service on my boiler, they never delivered any oil and they just tried to sell me a new boiler.

Right now Im receiving bills from Slomins charging $299.00 fee for not buying oil from them plus interest. I tried to talk to them to clarify that I dont have any responsibility with them and that it was them that broke any agreement if was on that not approved my boiler. I have all good intention to work with them. If that wasnt the reason then I wouldnt be calling them but they dont want to listen or talk to me. They put me on hold, they dont answer my e-mails and this situation is affecting me psychology because they told that they would damage my good credit. For me this is a type of harassment and I need the help of Consumer Affair to stop them from bothering me.

I think I am getting bad oil delivered, I had no hot water 3/14/09, they chngd filter saying it was filthy, just had a tune up apx 9/08, then 3/31 again no hot water saying the line was clogged with sludge, if it were good oil this shouldnt be happening. The gut was here on 4/1 apx 1/2 hrs. The oil burner is apx 5yrs old. Please respond ASAP, thank you

i previously had an account when I lived in Brooklyn. I moved and I settled with them and I paid a termination fee to them. The problem Im having is that someone else has the same name as me with property in Brentwood, NY They have oil deliveries there and Slomins constantly sends these bills to me. I do not have any property there. I constantly call and write to them adivising them of this problem. they say they will correct it and they still send me bills with finance charges.

I do not want to be responsible for this and I dont want to have any collection agency asking me for money when this is not my account. Slomins must have some very stupid people working there if they cannot straighten out their records. I had trouble with them when I cancelled my account in Brooklyn because the salesman put me down as a homewoner with a 3 year contract and Slomins said I was liable for 5 years when I terminated the contract. They must be desperate for money.

im being harrassed by this company with them constantly sending me bills that are not mine.

I have been a customer of Solimins for 10 years, in July 24-2008 when oil was $4.99 I called Solmins for a delivery. I was told I'm setup for automatic Delivery and my next Del. would be 10-09. I said I wanted a Del. asap due to the rapid increases of oil prices. this is where it gets CRAZY. the Rep told me she could guarantee the 4.99 price for my next delivery, if I agree to a new contract. I said no I don't want a contract. she insisted that I take the contract since mine will expire in August 2008. I again said NO. with that she offered me a six month contract for $109.00 and lock me to $4.99per gallon price. My mistake was I told her to mail me the contract I will look it over and call them back.

When I got the contract on 7-11-08 it was for one YEAR not six months. I called them and told them I would not be needing their services anymore . I also mailed in writing notfing them that I was dicontinuing their service. On October 12-2009 I got an invoice for $118.05 and 2.58 late charge total 120.63 I had no ties with Slomins after Aug. 2008 and had notified them I forgot about them one day in OcterI got a call from a very Rude repon my cell phone on my wat to work demanding I pay. I explaind to him That I had to call back his response was you talk to me now or we will [expletive] your credit. I said Good By.

Now it January 2009 I get a letter from a collection company stating I owe Slomins $401.00 for a delivery they made I proof to them I did not owe them this money by showing cancel checks, Now the same collection states That the made a mistake it was for brich of contract and that Slomins will take 50% of the total to or $200.00 and it will go away, Im Sorry in these hard time I will not give my money for nothing. Is a verbal conversation a contract commitment. Not in these United States of America.

I am now being threaten with negative and incorrect reporting to the credit agency I have worked very hard to keep a good credit score records. How can this be justified.

I got an oil contract with Slomin's on 9/21/2008 via email. They were delivering oil to me and I was paying the bills on time. I received a phone call from them saying they are closing my account to the fact the I was not using enough oil and now wants me to pay a penalty of $499. They can't tell me how much oil I should be using, they don't know the situation I am in, because times are so hard right now we are forced to cut back on everything, I work part time and simply cannot afford to just hand them over $500. This is outrageous. I never wanted my account closed in their contract it doesn't state how much oil I should get from them. There must be something that can be done to companies like this that just tries to rip off poor hard working people like myself.

Got another bill from them today and now they said if payment is not received in full they will start taking finance charge against the account. I am frustrated and feel harased by their behavior.

Doing business with Slomin's once they have you they take everything, bully you and give you absolutely NOTHING in return. My contract is in it's last year. I have not been able to use the alarm since the 2nd month after I got it because it keeps going off, the installation was terrible and the pieces are falling off the windows and doors, they are definitely not monitoring it and want to charge me $200 per hour for service.

The salesman lied to me about everything and they had a lawyer try to take take me to court when I withheld payment for breach of contract. DO NOT DO BUSINESS WITH SLOMIN. We need a class action against this company and if anyone is willing to take them on, I'm in.

Doing business with Slomin's is like dealing with the Mafia. once they have you they take everything, bully you and give you absolutely NOTHING in return. My contract is in it's last year. I have not been able to use the alarm since the 2nd month after I got it because it keeps going off, the installation was terrible and the pieces are falling off the windows and doors, they are definitely not monitoring it and want to charge me $200 per hour for service. The salesman lied to me about everything and they had a lawyer try to take take me to court when I withheld payment for breach of contract. DO NOT DO BUSINESS WITH SLOMIN. We need a class action against this company and if anyone is willing to take them on, I'm in.

I have a service contract with Slomins Inc for my oil deliveries and oil burner equipment. I piad $178.53 for my service contract. I made a call for service when I was not getting heat and hot water. I was informed by Slomins that the Hot water storage tank thermastat was defective. After waiting 1 week they returned with the wrong part and said that the unit was not repaiable and must be replaced at a cost of $2500. The hot water storage tank company was no longer in business and that parts are no longer available.

I thought something was not right. I called another Oil Co. Romanelli & Son. that day (1/29/09) and they came over, and said they could fix it. That the company , AMtrol is in business and that parts are available. They are correct, I check on line and also called. The next day 1/30/09 (Today) they came over 1:30PM and was finished in less than 2 hrs and repaired the unit. Slomins tried to bait me into purchasing a new unit that was not needed to make more profits. That is a very unethical business practice. Since I had a service contract i should have to call another company for service.

Slomin's service department said that my Hot water storage tank company in not in business anymore. I looked up the company, Amtrol located in Rhode Island and found out they are still in business. Slomnins wanted me to spend $2500 to replace this unit which has a list price of $1215.00

They are charging me $2.89/9 per gal for home heating oil. All other companies in area are charging $2.49/9 per gal. I have a service contract that I pay for that is useless. In addition they want to charge me $2100.00 to replace hot water storage tank because the say the 22 year old unit is no longer available.

You would think after all the promises made by this company, they would want to keep me as a long time customer. They have the worst customer service dept I have ever dealt with. They blame almost all there excuses on communication errors. The only error is that I believed them, but not any more. Please if you use slomins, do yourself a favor and find another company. Call General Utilities or Romanelli bros. you will be glad you did.

Slomins took apart my hot water storage tank thermostat and now inform me that I need to replace the entire unit at a cost of $2100.00 Why did I pay for a service contract if to only pay premium oil prices for oil and service.

I called for a service call (No Heat) on Thur 1/22/09 They were able to repair the boiler filter (Sludge) and get heat back on. That evening we noticed we had no Hot Water. They returned Friday evening and said the Thermastat was defective and that they would order replacement part to be delivered and installed Tuesday 1/27.

After some time waiting home all day we called and they said that we were schedule ffor Wed. 1/28 Waited home again,no one called or showed up. I called and was told that we are scheduled for Thur 1/29 before 1pm. At 1:30PM i again called and now was informed that the part was not in. and that they "ARE SORRY". I pay $289.9/gal for heating oil along with a contract for service at an additional charge. I also carry Slomins security. However, if this is the type of customer service one can expect, I will dropping Slomins oil co like a hot potatoe.

Slomins has lied 3 days in a row and expect customers to sit back and take it. What a rip off, I know people paying $1.99.9/gal with no headaches. You would think that paying a premium you would get better service. I could have saved $250.00 on my last oil bill by buying direct.

In addition I could be saving an additional $300 for the service contract. When you add it up I could save over $1000.00 year just by saying goodbye to Slomins. I guess Im saying goodbye now! Slomins charges almost $1.00 per gal. over the price of other oil companies for a poor service. If I purchased spot oil, I could save over $1000./year

On Dec. 16 2008 Slomin's came and gave me an oil delivery. Five days later on Dec 21 I had no heat or hot water. I have a 2 yr old and a 5 yr old in the house and it has been snowing and freezing. Slomins comes to my house and their service tech says to my husband "Here is your problem the cap to the oil tank was not put back on properly." Obviously when slomins came to give me the oil delivery, their delivery man did not put the cap on correctly. Therefore water got in my oil tank causing the problem. The service man drained out the water and got my heat working, then left.

Two days later I get a letter from Slomins stating I have a severe sludge condition and they recommend a new tank. I called them up and spoke to Eileen. I told her I should not be responsible for replacing the oil tank due to the fact that their own tech told me it was their fault for not putting the cap back on. She said someone would call me back. No one did, so I called them a few days later. I spoke to James. He told me that he would speak to his manager about getting my oil tank pumped and see if I really have a sludge condition before I replace the tank. He said it would be of no charge to me.

A few days later I get a call from a woman, I dont remember her name, and she said I received that letter in error, that I do have a sludge condition but nothing to be concerned about. When the tech was here on Dec 21 he fixed the problem and that slomins does not need to come and pump my tank. I said fine and that was the end of it. That was until Jan 19 2009 I had no heat and hot water again. I called for a service call and I was told I had to pay $800 to get my tank pumped because water got in there. This is the same pumping I was told less than a month before would have been done for free because they did not put the cap back on. It was midnight and I was arguing with a lady name Pular who was telling me to forget the past, worry about the future and unless I pay, there is nothing she can do.

She would not even give us a temporary tank to get us through the night. Mind you, I have two small kids, two dogs and it was 20 dgrees outside. So we all slept in one bed and called them at 8am Tues Jan 20. We agreed that if we need a new tank we would pay for it,, even though we felt this whole problem started with their error. All we asked for was a reasonable price because of their error. We were told they would not consider any discount by Erik S. Still not heat or hot water and its 3 PM Jan 20th. After numerous phone calls Ed the tech comes out at 430pm and sees we are freezing and calls Steve and requests a temp. 5 gal. tank for us to get us through the night if we get a new oil tank from them for $3500, plus our 25% off because we had the contract on our old one, so a total of $2800. We shopped around and got a better price for the same tank from A-Diversified.

So we told Slomins we wanted the temp. tank but we were not gonna get the new oil tank from them. They only offered us the temp tank if we got the new tank from them. This is the same temp. tank they denied us the night before. At this point it had been over 24 hrs with no heat or hot water. Two kids, two dogs, 15 degrees and pipes are gonna freeze. Is that even legal to leave us like that. Telling us we HAVE to get their tank to get a temp or freeze? Anyway, I called again 7pm and spoke to James. He said we could get the temp tank now for $200. I am was not gonna spend $200 for one night when they let my family freeze the night before, I just went out and bought some electric heaters and ran my water so the pipes hopefully would not freeze. I knew I was having A-Diversified come in the morning.

Wed Jan 21 10 am still no heat or hot water Peter from Slomins calls us. NOW he tries to negiotate price on an oil tank. After we tried to do that all day yesterday. Also, no one ever called us, we had to keep calling and leaving messages before we got a phone call back. We left a message for Eric S. the oil tank manager and he never even called back after he had told us he would not consider a discount. So Jan 21 A - Diversified is here for 4 hrs, they legally dispose of my underground tank according to all county codes, they hook up my new tank, fill it with the oil they took out of my old one and they cant get it running because my boiler is smoking and shooting out soot. I call Slomins because I have a contract on my boiler with them. They now tell me I have to pay for the service call.

After arguing with them a little they said if the boilers problem is due to the new company installing the tank I have to pay. Well if they would have worked with us over the last two days, they would have installed it. So 7 pm Jan 21 still not heat or hot water. They do not care. I am waiting for the Slomins tech to come and "assess the problem." I do not think they are going to be honest in the determination of the boiler problem because of all the problems we have had with them over the past few days. I am so agravated at this point. My two year old has a runny nose and is sneezing, my 5 yr old is now coughing, and I feel a cold coming on. I would like to sue them over the cost of my new oil tank, whatever the increase in my usual electric bill is due to the electric heaters having to run all day and night, and for my time and aggravation. The cost of my new tank was $2450. LIPA is to be announced, and I have to see what the doctor bills are going to be for my kids before I add that to the total, considering I do not have health insurance.

i have home heating oil with slomins shield, i recieved there last bill and they were still charging me 3.299 a gallon, i was under the impression that when i locked it last year it would never go higher but i would get the lower rate if it dropped. That wasnt the case and im paying $450 a month for oil where oil has gone to $1.99-$2.08 which i had found w/dyno fuel. Slomins had told me there were coming on 1/27 for my next delivery and i told them not to, they decided to come on the 14th instead so i dont get from anywhere else.How do they charge me $3.299 for oil where its about $2.00 and coming when told not too, ive been out of work for 3 months and cant afford $450 a month for heat, please help me, what should i do?

I purchased home and homeowner asked me to assume the remainder of contract which was another 3 years, my wife and I declined. Slomins charged previous owner full price for remainder of contract. Slomins sent a lock out sign al thru the phone line which set off alarm and prohibits me from using system for which was paid in full by previous owner.

Need to hire contractor to install new alarm system and obtain service

Had Slomins contract for over 11 years. one day when my son was 3 months young the alarm went off and was broken. SLomins came to home to fix alarm. I was nursing my son. My 2 year old daughter finished dinner. Slomins rep asked me to sign that alarm was repaired. i signed. we sold our home few months later. OUr five year part of our contract was well over as we were customers for over 11 years, yet they said i signed for renewal of another 5 years.

i would not have signed knowing full well we were moving...yet tomorrow Slomins is having my family appear in court to pay them hundreds of dollars for a contract i did not agree to. I feel betrayed by a company that was supposed to protect my family. praying for a judge to see through Slomins injustice in time for me to pick up my son from preschool. I never dealt with such a deceptive and angry company before. From the looks of complaints, there are other families suffering Slomin's Shady contracts too. thanks for this website. it's good to know we're not alone!

hundreds of dollars are on the line for our family.

I purchased a new oil burner from Slomin's along with a service contract. I've been trying to schedule a service call for the annual cleaning. After being placed on hold for 30 minutes, a service representative told me that the service department would send me a postcard with the date and time of the cleaning. I said that wouldn't work, that I would have to arrange a date and time for the appointment when someone could be home. The service rep's response was that someone from scheduling would call me back within the next three days to schedule an appointment. I said that wouldn't work because I wasn't going to be home for three days to wait for the call. I asked to speak to someone in scheduling. The answer was, "Scheduling never takes calls from customers. They are busy and will call you when they can."

OK, and I will look for a heating oil company that understands the importance of customer service.

Since we have had the Slomin's alarm (about 3 years) it has sounded due to false alarms 3 or 4 times. Slomin's never called us to check on security because they claim the activation was due to Comcast working on the phone line and disrupting service. Comcast, who comes to the home every time for a nominal fee or no fee, upgrades our equipment, as appropriate. Comcast states the equipment of today does not interrupt phone service. Slomin's charges $75.00 per hour to come to a home to check their equipment and/or installation.

I (on 11/22/08) tried to have the Comcast representative discuss technical matters with the Slomin's representative in my presence at home, but Slomin's representative (Steve) stated company policy prohibits them from interacting with a third party. Slomin's representatives are polite and professional; my complaint is with Slomin's policy and their equipment and/or installation. Comcast has the stronger case: If it was the case that security alarms would be activated due to phone line interruption each time Comcast was upgrading their lines, thousands of customers would have the false alarm problem, and such is not the case.

So with Comcast pointing a finger at Slomin's and Slomin's pointing a finger at Comcast, we pay our bill and have unsatisfactory service. The Division of Consumer Affairs should be informed of this unsatisfactory service. Thank you for any proposed action on Slomin's customer's behalf.

I called Slomin's today to have my system transferred to my new address because I am moving to a new home. I was informed by Chris S, manager of customer service that they do not transfer alarm systems. That I would have to cancel my current alarm system contract pay the penalty because my contract is only 2 years old and then I would have to sign a new 5 year contract for my new house. I asked why did I have to cancel my contract when I want to continue my service at a new address he said I needed to pay for the keypad, and alarm panel box because when I received my system it was with free equipment.

I asked if he could remove the equipment to the new home. Chris S replied no. I asked why and he said because they do not remove equipment. I then asked for him to forward that information to me in writing. Well he then informed me that there is not a written policy stating that they do not remove their own equipment but they have never removed equipment in the 20+ years they have been in business. So now I have to either cancel out the contract with a penalty or pay the remaining 3 years on the contract and meanwhile my equipment is at my old house and I do not have an alarm system at my new house. He stated if I still was not happy with the customer service that he provided that I could write the owner of the company Jason S. Some good that would do if someone decides to break into my house.

My 5 year contract with Slomin's expired. Prior to the expiration I called Slomin's to verify that I no longer was required to pay the monthly fee. The customer service reporesentative confirmed that the 5 year contract was paid off. When I received my next bill I ignored it. Two weeks later I received another invoice with a service charge fee. I telephoned Slomin's and they told me that I need to formally cancel. I told them to cancel the service. Then they telephoned me and offered me a free annual service contract if I would continue paying the monthly service fee. I told them I would consider the offer and to call me back the following day. They never called.

The following week I received a third bill adding another finance charge. I called again and they told me that until I faxed them their cancellation letter that the service was ongoing and that a verbal cancellation was not acceptable. After they faxed me the cancellation letter, I tried 6 times to fax back the letter, but the fax number never picked up. Finally I sent the letter by certified mail

Slomin's is expecting me to pay for service since mid-July although I had cancelled service prior to that time.

I just read your complaint page on Slomins and have similar issues. I took over a Slomins contract when I moved to this house and deeply regret this. Anyone thinking of taking out a 5 year contract with them better read the fine print carefully (which, of course, I didn't). Firstly I think a 5 year contract is excessive and I wish this industry was better regulated. Secondly, if you read the contract you learn that God is on their side! Their control panel has blown out twice in one year from thunder.

I understand being charged for something I did to harm the equipment, but this 'act of god' is MY fault. They charge to replace the panel and-- because they can do it, they charge anything they want-- they charge excessive and arbitrarily. So I have to pay whatever they say to replace the panel (I know their charge is excessive) and will have to each time we have a strong thunder storm and the panel blows.

Meanwhile, as others have mentioned, if you have a cable phone their phone monitoring system won't work, you have to turn it off or pay to get another land line, but they don't tell you that nor do they explain equipment cost (above) when they tell you that they will take care of security problems during contract signing. I've not dealt with other security companies but I'm amazed at what they can get away with and their total disregard for customer relations. There should be a way of canceling a contract without having to pay thousands of dollars for no service rendered.

All she could do is change it to 6 MONTHS because it was to their benefit but nothing else can be done for the error. i told her that if i had not called in for the error then they would have charged me that price for 365 days and she said thats why they have recorded conversation but when would they have realized it of their error? Slomin's has no Customer Service at all and they are always right its always the customer who is wrong! this has happened before and i end up paying higher price for the oil for whole year even though the agreement was for only 6 months.

The alarm was installed about 2 years ago , I just bought the house in April and requested Slomin's to send in someone to inspect and see what I needed in order to activate the account. They told me that no inspection was needed since the system was installed by them I should be ok with just opening an accounts.

I opened 2 accounts one for the first floor and one for the basement apartment It took 3 weeks to get a date for the installation of the first floor as of now no date for the basement yet.... They installed the system and that night the alarm went off in the middle of the night without me activating it to begin with. It took them 10 minutes to pick up the phone and after 30 minutes on hold they told me to pull out the wires. I did that after 40 minutes being up in the middle of the night and having the baby up now and needless to say I couldn't go back to sleep as the baby wouldn't stop crying after that scare....

the next day they sent someone to fix it he said that the wires were contected wrong. He fixed it 4 hours later (this time thank God in the afternoon) the alarm went off again....same deal pull off the wires. They sent this time a supervisor to visit us 2 days after and he told me that in order for the alarm to work i need to di-activate the feature that is conected to the phone. I asked the first question that would come up to a worried mother. What if someone then cuts off my phone line in the middle of the night and then makes his way into my house, I wouldn't know ??? And the answer was very dry and sharp -No. So I ask again surprised there's no alternative way to have the alarm work with the phone conected, the answer was only if you change your phone company.

I called then to ask for a manager to give me some sort of solution or options and I was told there were none. Then i asked to close the account as I don't need an alarm that not only doesn't work but is traumatizing my child every night and me as well, and I was told I would have to pay a penalty. I then asked to speak to his manager and very rudely he told me to write to the president of the company if I wanted to. I emphasize very very rudely and with a sarcastic coment at the end wishing me luck. '

Emotional damage, slepless nights, a screaming child who know has been waking in the middle of the night scared for 3 nights in a row. Wasted time on the phone almost every day while trying to get a job done as I would have to call them from my work in order to get a manager 9-5. And economic damage the penalty and the fee for the set up of both accounts.

On 10/22/07 I entered into a contract to have heating oil delivered to my home for one year at a fixed price of $2.549 per gallon.I also use Slomins to service my heating system and use their Security/Alarm system for over 10 years. I called today to inquire about a delivery before my contract runs out and was told that they would not deliver any oil until 11/13/08, because they feel I do not need any until then.Of course this is 3 weeks after the contract expires and I will probably pay over $5.00 per gallon.

Obviously I will change both my heating supplier and alarm company before I give them any more business, so much for contracts. I guess the $200.00 extra they were hoping to make

was more important than a decade long customer who never complains and always pays their bills.

I had an alarm service activated by slomins. The equipment was already there, purchased from another company. The equipment NEVER worked properly. It went off twice and the police arrived. We were not home. Nothing was wrong. Slomin's was called each time. They said they repaired it and it continued to work incorrectly.

I wrote them letters. Each time they came, they charged for maintenance and never repaired it. Now they are suing me for breach of contract because I said I refused to pay the monthly service any longer because it never worked properly. For the past 2 years, it beeps incessantly--not predictable--goes off in the middle of the night--during the day-not predictable. They now are saying it is the cablevision problem. Cablevision said they are not responsible and Slomin's is incorrect.I would NEVER deal with them again!!!

I disconnected my landline phone in May 2005. We were not aware that this would stop the signal from going to the monitoring center. In November 2005, the alarm went off twice due to a bad wind storm. We were then informed that the system was searching for a landline. So we thought our home was being monitored but it was not. Slomin's never contacted us to tell us there was a problem and that they were not receiving a signal from our home.

So I called Verizon and installed a new landline phone service. Slomin's then told me that the system was still not working and that I needed to pay for a service call of $79.00 per hour to have the service fixed. I then asked to be disconnected from the security system and they told me to do it in writing. Which I did in December 2005. Then they sent me a bill for $1257.25 for a disconnection fee. I told them they could come get the equipment from my home but they never came to get it. So now they are suing me for the money which I feel they are the ones that broke the contract first by not contacting me when they were not receiving a signal.

Slomin is suing me and I can't afford to pay for something especially when I am receiving nothing in return.