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Suela of Broooklyn NY (07/21/08)
The alarm was installed about 2 years ago , I just bought the house in April and requested Slomin's to send in someone to inspect and see what I needed in order to activate the account. They told me that no inspection was needed since the system was installed by them I should be ok with just opening an accounts.
I opened 2 accounts one for the first floor and one for the basement apartment It took 3 weeks to get a date for the installation of the first floor as of now no date for the basement yet.... They installed the system and that night the alarm went off in the middle of the night without me activating it to begin with. It took them 10 minutes to pick up the phone and after 30 minutes on hold they told me to pull out the wires. I did that after 40 minutes being up in the middle of the night and having the baby up now and needless to say I couldn't go back to sleep as the baby wouldn't stop crying after that scare....
the next day they sent someone to fix it he said that the wires were contected wrong. He fixed it 4 hours later (this time thank God in the afternoon) the alarm went off again....same deal pull off the wires. They sent this time a supervisor to visit us 2 days after and he told me that in order for the alarm to work i need to di-activate the feature that is conected to the phone. I asked the first question that would come up to a worried mother. What if someone then cuts off my phone line in the middle of the night and then makes his way into my house, I wouldn't know ??? And the answer was very dry and sharp -No. So I ask again surprised there's no alternative way to have the alarm work with the phone conected, the answer was only if you change your phone company.
I called then to ask for a manager to give me some sort of solution or options and I was told there were none. Then i asked to close the account as I don't need an alarm that not only doesn't work but is traumatizing my child every night and me as well, and I was told I would have to pay a penalty. I then asked to speak to his manager and very rudely he told me to write to the president of the company if I wanted to. I emphasize very very rudely and with a sarcastic coment at the end wishing me luck. '
Emotional damage, slepless nights, a screaming child who know has been waking in the middle of the night scared for 3 nights in a row. Wasted time on the phone almost every day while trying to get a job done as I would have to call them from my work in order to get a manager 9-5. And economic damage the penalty and the fee for the set up of both accounts.
Joan of Rockville Centre NY (04/14/08)
I had an alarm service activated by slomins. The equipment was already there, purchased from another company. The equipment NEVER worked properly. It went off twice and the police arrived. We were not home. Nothing was wrong. Slomin's was called each time. They said they repaired it and it continued to work incorrectly.
I wrote them letters. Each time they came, they charged for maintenance and never repaired it. Now they are suing me for breach of contract because I said I refused to pay the monthly service any longer because it never worked properly. For the past 2 years, it beeps incessantly--not predictable--goes off in the middle of the night--during the day-not predictable. They now are saying it is the cablevision problem. Cablevision said they are not responsible and Slomin's is incorrect.I would NEVER deal with them again!!!
Wayne of New Castle DE (07/06/06)
I disconnected my landline phone in May 2005. We were not aware that this would stop the signal from going to the monitoring center. In November 2005, the alarm went off twice due to a bad wind storm. We were then informed that the system was searching for a landline. So we thought our home was being monitored but it was not. Slomin's never contacted us to tell us there was a problem and that they were not receiving a signal from our home.
So I called Verizon and installed a new landline phone service. Slomin's then told me that the system was still not working and that I needed to pay for a service call of $79.00 per hour to have the service fixed. I then asked to be disconnected from the security system and they told me to do it in writing. Which I did in December 2005. Then they sent me a bill for $1257.25 for a disconnection fee. I told them they could come get the equipment from my home but they never came to get it. So now they are suing me for the money which I feel they are the ones that broke the contract first by not contacting me when they were not receiving a signal.
Slomin is suing me and I can't afford to pay for something especially when I am receiving nothing in return.
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