Singer

I am a new user and completely unfamiliar with terminology pertaining to sewing and sewing machines. I bought a Singer "Pixie" machine, thinking it was small enough and simple enough to learn to sew with and able to do small jobs without breaking down. I learned that I was horribly wrong. It is intended to be used for "crafts" only. The machine broke after only one use! The job I used it for was to sew a hole in my nylon slacks! The fabric is so thin you can practically see through it!

Nowhere on the original box does it say that the machine is "not for use" as a "regular" sewing machine. This completely baffles me, as I still do not know what it means by "crafts machine". I would understand the term "crafts" to mean that it would be capable of doing more than "regular" sewing! I repeat, nowhere does it say that it is not a real sewing machine on the box or warn consumers otherwise!

This is an obvious marketing scam to lure inexperienced consumers into buying a machine that is completely inadequate in all senses. Better Business Bureau closed the case after Singer offered to replace the machine if I would ship the old one back at my expense. Yeah, I really want another machine that I can't use! So, I'm out $40 and Singer walks away rubbing their hands and snickering with the Better Business Bureau's support! Shame on both!

I am disabled and was going to use the machine to winterize my mobile home by sewing thin fabric curtains. I am on a small fixed income. I cannot afford to ship at my expense or buy a better machine, so I just sit here feeling raped and cold with a draft in my nylon slacks.

I bought a small craft sewing machine made by Singer (model: Pixie). It was only 25 dollars, but I thought with a name like Singer, it should be pretty good. It came with a 90-day warranty, which I immediately made use of. It's because when I got it home, I realized it had a defective bobbin case. When I called the customer service line, they said to send it back and they would replace it. The replacement came with another defect: this time the tension disk was defective. I called the customer service line again, and was told that it was a "one-time" return only and I was stuck with the machine. How frustrating! I'd love to participate in a class action suit against them! I'm sure they know very well that no one is going to waste their time filing a small claims lawsuit over 25 dollars. But I abhor not being able to take action for the principle of the matter!

I saw an infomercial on TV and thought that was a good deal, buy one get one free. This was my first purchase from an infomercial. So, I ordered it. It took a while for the box to arrive. When it did, the box was huge. It contained 4 vacuums. I checked my account and saw they charged me ($371.67) for 4 vacuums. I did speak to a lady (I did not get her name) the first time I called and cancelled a steamer that was supposed to come with it and she said that someone would contact me for pick-up. (She said I could also send them back at my own expense of $20.00) I waited a month and did not hear from anyone.

At that time I did email customer service and no response from them. After a while I chalked it up as a loss (at my own expense) then I was watching the news (local in GA) and saw a woman interviewed about the same thing had happened to her.

I was shocked that a company with the name Singer on their product would do something like this. I did use one vacuum for about 3 weeks and it broke. Then I thought they really got us all on that one. I still have 3 vacuums (unopened) stored in my attic. I have no use for them. I would appreciate any help you can provide. Please contact me if you need any more information. I hope this is not too late. Thank you for your time.

It's been in the shop 3-4 times. I moved to FL, within 1 week same problem happened. I contacted Singer and told them once again I'm having problem, they of course try to blame all the problems on us. I've called a few sewing machine repair shops here in FL--they don't want to work on them-one even suggested I use it for a boat anchor!--and after researching on the web--it seems that Singer knows about the problem with this machine. Singer has always been such a good name, they;ve always had very dependable products-for instance I bought the model 9940, to this day not one problem. I can pull out my grandmothers machine sitting here, over 60 years old, and no problems. But to get a machine from Singer, and at this point-4 years later, it's worthless. it will not sew 1 stitch. I have contacted Singer so many times, they love to throw the" we gave you an extended warranty and fixed it" sorry-there' nothing else we can do. Please Help!

The product was a Singer Vacuum cleaner. I was interested in purchasing this product until the telemarketer kept trying to pursude me to buy other products as well. I told her to cancel my order, I had changed my mind and was not interested in purchasing the vacuum any longer. I never received the vacuum, but I was charged for it. On my credit card statement it states that I have been charged $490.70 by Singer. I want my money refunded!

I have tried to contact them, but the phone number does not work. I have tried the BBB, but they say they don't deal with this type of problem, and I have tried to get my refund through the credit card company and they say they can't help me either. I am at my wits end! I hope you can help me, because no one else seems to be willing to do so.