Complain about a product or service

Singer

lisa of avon park, FL June 26, 2009

Good morning, I hope you can help me with this problem. I bought a ce-200 in 2006, Not knowing at the time their was a recall on the bobbin case holder.,I started having problems with the bobbin coming out during the sewing process. I called the repair center-they were nice enough to "extend" the warranty and fix it for free The problem kept happening after I brought it home, it would work for a week one time 1 month another, but it all goes back to the problem with the bobbin case.

It's been in the shop 3-4 times. I moved to FL, within 1 week same problem happened. I contacted Singer and told them once again I'm having problem, they of course try to blame all the problems on us. I've called a few sewing machine repair shops here in FL--they don't want to work on them-one even suggested I use it for a boat anchor!--and after researching on the web--it seems that Singer knows about the problem with this machine. Singer has always been such a good name, they;ve always had very dependable products-for instance I bought the model 9940, to this day not one problem. I can pull out my grandmothers machine sitting here, over 60 years old, and no problems. But to get a machine from Singer, and at this point-4 years later, it's worthless. it will not sew 1 stitch. I have contacted Singer so many times, they love to throw the" we gave you an extended warranty and fixed it" sorry-there' nothing else we can do. Please Help!

Yolanda of Hanwell, NB March 17, 2009

The product was a Singer Vacuum cleaner. I was interested in purchasing this product until the telemarketer kept trying to pursude me to buy other products as well. I told her to cancel my order, I had changed my mind and was not interested in purchasing the vacuum any longer. I never received the vacuum, but I was charged for it. On my credit card statement it states that I have been charged 490.70 by Singer. I want my money refunded!

I have tried to contact them, but the phone number does not work. I have tried the BBB, but they say they don't deal with this type of problem, and I have tried to get my refund through the credit card company and they say they can't help me either. I am at my wits end! I hope you can help me, because no one else seems to be willing to do so.

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