Security Networks

Misleading me into a Contract - We previously had a contract with another security company that had recently gone out of business. One night about 7:30pm, this guy, Dan, came walking up to more door and informed my husband that Security Networks, had "taken over" the other security company's customers. Dan said that as a courtesy, they were upgrading all of the systems and that the price would still be the same every month. As we got deeper into conversation, he told me that I needed to send a letter to the other company requesting to stop my service immediately. He even gave me a stamp to send the letter. I said that I thought that was kind of strange because why would I need to cancel if they were "taking over." He told me it was just procedure.

He had me sign a document for set up. I was never told by him or on the phone with his "corporate office" that I would be in a 60-month contract. But I did it anyway. I know it should have been a red flag, but I didn't think it was legal to do something like that. Now, I am paying $49.99 to the old company and $49.99 a month to Security Networks. I was never told I was signing a contract for either one. Something has to be done about this.

On 3/26/2012, a field agent claiming to be ADT, which is who I have my alarm system with at the Hickory House (I don't live there, my brother does), claims he was going to all the ADT customers updating the system because they were old. I was at work. Jordan called me to let me know what they were doing. I never signed a contract and they have been debiting my account, plus my account is still active with ADT. I tried to call to straighten out on 4/23/2012 and get my money back. Security Networks is stating that I have to pay a penalty due to the contract but I did not sign any contract. I have tried to contact the field agent but his number is changed. I do not want to do business with liars and I want my money back with no penalties.

I paid my $43/month for my Security Networks system for over 5 years and called to cancel the monitoring. And believe it or not, I had entered into another five-year contract at my first five-year anniversary. The sales rep explained that I could discontinue monitoring anytime after the first five years because by that time, all the equipment was paid for. I didn't realize (my fault) that I would enter into another 60-month contract! Maybe one year or even month-to-month like a good lease, but not five more years. When I asked to speak to a supervisor at 3:55 pm, Kadeedra told me I could call back tomorrow. Right. I opted to file a complaint instead. I am vexed about an automatic renewal term that is prohibitively long.

Deceptive Advertising/Sales Tactics: I have never been one to complain, but I felt compelled to let other consumers know of this company's practices. One day, I arrived home to find a delivery post-it on my door saying GE tried to contact me for delivery and this was a final notification (I had never gotten any prior notifications). Thinking it was for a package delivery, I called and was connected to this company trying to sell me their security system with free installation and set up. They said I had been selected for a free $2,000 system and free installation, and the only thing I would have to pay is $39.99 per month. It felt like a good idea so I agreed to have the system installed.

The next day, an installer came and installed the system. At the end, after he had drilled into my wall and installed the system, he tried to have me sign a lengthy 5+ page contract. It should be noted that I'm an attorney and, after review, this was one of the most one-sided and unfair contract I had ever seen. The contract had provisions for a 5-year binding agreement, automatic renewal, penalty clauses, clauses allowing them to listen in to the home any time they wished, and clauses allowing the company to avoid any legal liability even if they didn't perform their services correctly. Needless to say, after he told me about the 5-year agreement, which I would have to pay off if I canceled earlier, I refused to sign the contract. The installer left and stated his boss would call me to work things out.

The next day or so, I was contacted by a company representative saying he was sorry he forgot to tell me about the 5-year term of the contract and that it was standard throughout the alarm industry. He ultimately said he could do a three-year contract and I told him I would think about it. Thereafter, I finally did my homework on the company and found several hundred complaints with the Better Business Bureau. I also looked up the exact alarm system in the house and discovered I could buy it brand new for less than $300 total. Needless to say, I was not getting anywhere near a 2,000 alarm system as they advertised.

Bottom line, I was lied to and important information was conveniently withheld. I would never feel safe doing business with this company knowing they lied to me so I will have them take their system out of my house. Hopefully, they will repair the holes in the walls. Follow the old adage, "buyers beware".

I hate to say this is the crying page. You are in a contract! I have done this type of work for over 12 years. You can't return your car or house if you don't like it or use it without any penalties. How do you think the technicians and sale reps get paid? Do you Santa Clause pay for that 800-dollar security system? Do you think that their employers can go back and get there money back from there employees? I love my job and protect people from bad things happening to them, and when someone tries to cause y'all harm, who's going to look stupid then? As for the sale reps lying, that's not on the company but on the individual.

A salesperson arrived at my elderly mother's door, telling her that her security system had bad batteries, and is not compliant with 2012 laws. My mother allowed them to change out her equipment, and signed the paperwork they provided. The paperwork turned out to be a contract with Security Network AKA Vision Security for a 5 year contract. While the salesperson was in my mother's home, I happened to call, and was able to speak with the salesperson. I was led to believe the person was with our current security company ,and asked if I could also have my system upgraded to be in compliance with the new laws. He told me he would call me back. When he called, his voicemail indicated he was with GE (not my security company), and was returning my call. Something did not sound right to me.

When I arrived at my mother's home, I realized they switched out her security system from ADT, to Security Network. I called the salesperson, and demanded they remove their equipment, and put back the ADT system. After several calls to the salesperson, demanding the equipment be removed, someone showed up to remove the equipment. When he left, he left a note on my car, calling me a very nasty name. In my opinion, they were not honest with me or my mother. My mother felt like she had been ripped off. I immediately had the contract cancellation clause signed, and faxed to the company. I also filed a police report because I believe they entered my mother's home under false pretenses.

Doesn't even rate one star. The salesmen that came to our house glossed over the contract, and failed to mention the 3-day cancellation. We're truck drivers and we were out for more than the next 3 days, and when we got back we were told we couldn't cancel but had to buy out. I finally had a chance to read the entire contract, and it is all a scam. In the fine print Security Networks 508 W 800 N Orem, UT 84057 says they are not liable for anything that goes wrong with their service or equipment and I as customer have no rights legally to contest that. If you read the entire contract, we are paying dearly for absolutely nothing. I'm filing a complaint with the District Attorney here in Riverside, CA. These crooks need to be stopped. We're paying $49.99 per month and we have absolutely no service and no protection against these frauds.

This company is the biggest rip off I have ever seen. The alarm system was installed wrong from the beginning. They say it is the cable company and the cable says it is the alarm company. They promised me $100 gift card in the beginning. It took 6 months and continuous phone calls to get that straightened out. You know when they say "something is to good to be true"? Well, guess what. I am supposed to pay $42.75 a month. I now owe for 34 months and am continuously getting phone calls all hours of day and evening. I told them 4 months ago that I wanted out and to come get their equipment. I just keep getting the bills and the phone calls. I decided to check out their complaint board and was amazed how many people are going through the same thing as I am.

They did not provide any service when I needed it and would not let me terminate the contract without paying them for three more years. Has anyone had success getting rid of this company without paying a ransom?

I keep getting unsoliciated phone calls from them on my cell phone. My cell phone is registered on the Do Not Call List. How in the heck do I get these pests to stop calling me? What is the point of registering on the DNC list if the calls keep coming through?

I continue to receive unsolicited phone calls from this company. I have asked repeatedly to have my phone number removed from their computer list. When I spoke to a supervisor to register my complaint, the supervisor hung up on me. Very poor business attitude. Pure aggravation, repeatedly.

I bought an alarm system from APEX monitored by Security Networks. During the first months of the year, I switched from a land line phone to Vonage that is incompatible with their monitoring system. In their contract, they require you to inform them of such a change when it does happen. After talking to their tech line and being informed that the two systems were not compatible, I asked customer service to cancel the service. Security Networks insisted that I would have to buy the rest of the contract and they have nothing to do with that if I chose a telephone service that is incompatible to their system.

Consequently, I had to pay for the rest of the contract. To make matter worse, Security Networks renewed automatically the contract when the monitoring system is not working properly. On different occasions, the alarm went off and there was no phone call from the station. There was a fire alarm that went off and there was no phone call from the monitoring station.

I sent the last payment with a letter to the president of the company requiring his assistance to put an end to the situation where I am paying for a service that I am not receiving, to no avail. The only answer that I received was another statement for a service that is not being rendered. Please assist me with this issue.

Ralph came to my home trying to sell me alarm service. Our house was pre-wired. They put the key pad in our laundry room. We tried to cancel service after 3 months because it was not beneficial to us. Ralph begged us not to cancel. He said it was "bad for business". We told him we wanted the key pad moved to our front door. He said that they could not move it, but he would add another keypad, free of charge. He sent one of his employees over to do this. This guy was approx 6' 2" and at least 250 lbs. He said that there was no way to wire a keypad by the front door. A friend of mine said that he could do it. Ralph said that if he could, he would give me the keypad, and he would pay my friend $1000.00 to do the wiring. Unfortunately, my friend has not had the time to try.

So, that brings us to today. My husband asked me to call and cancel the service. He said that we are not using it, and we have no proof that it even works. We have never heard it. I called today (which, in all fairness, is about 6 months later) to cancel the service again. I explained that we just cannot use the alarm the way it is, and it is a waste of money. The CSR, Sherrell, said that we signed a 36-month contract, and there is no way out of it, except to pay the remainder of the contract. I told her that was not acceptable being that we didn't use the service. She got Ralph on the line. He informed me that this is a "legally binding contract" and that he could "put a lein on our home" for failure to pay. He was very pushy about this. He told me that our call was recorded, and that he had done "everything in his power" to make me happy.

Bottom line, we are stuck with them tearing up my house, charging us $40.00 a month, and being stuck in a 36-month contract. These guys are jerks! Do not sign a contract with them!

I signed a monitoring contract with Security Networks. About a year later, I sold the house and moved out of the state. The buyer of the house was not interested in taking over the contract. I fully understood that I was still obligated to pay monthly for monitoring. And I pay every month. My bank sends payment automatically on the 15th of every month. There are records.

Then the monthly bills started saying that I was missing payments. Then the daily phone calls started asking for payment. But I was paying, and the checks were clearing! But the phone calls keep coming asking me to pay! Bank of America has been excellent in tracking down this scam, providing proof of payment, and helping get this company off my back. I would stay away from home monitoring in the future, but if you must have it, use a different company!

Daily phone calls. Threats of collection agencies and credit rating. Hours of my time providing proof of payment!

On 4-8-2010 at 2:06pm, a salesman named Randy (from Security Network) called our current Security Company claiming he was my husband and was just laid off from his job and was unable to pay for our security service. He asked how much it would cost to buy out the contract. He was told $57.00. He then called my husband offering him service at a discounted rate compared to our current service and he said there he would pay a fee of $ 57.00 that my current service co. required to cancel the service in order to switch companies. He also offered to upgrade the equipment.

He had called my husband on his business cell phone, that telephone number is listed to the Company he works for. He had all our personal information including our password for security system. He also asked for our banking information routing number and account number. When I got home from work, I received a call from Randy, he tried to get information from me but I told him I would not give anyone information over the phone. He then told me a sales rep would come on Friday night that rep never showed up.

I am a subscriber to a free credit report that has informed me that there was a hard inquiry from this company on my credit report that I never authorized. I would never do business with this Company. If there sales reps are deceiving what is the rest of this company like. Credit score has changed and sales representative has all my personal information. I am afraid this person might use my information.

I called Security Networks Alarm Systems to cancel the alarm monitoring service due to a pending sale of my home. I was informed by a CSR that the service was up for automatic renewal. I told her I didn't know anything about an automatic renewal and I never signed a contract with them. She said they automatically do that with all of their customers. She advised me to write a letter of cancellation and send it certified mail to avoid the automatic renewal. I was told that once the letter is received, it would take about three to four weeks to process. She also mentioned that I would be obligated to pay for two additional months.

I wasn't happy about that but I went ahead and paid the two additional months and sent the letter via certified mail right away. After paying them month after month for a service I wanted cancelled, they continued to bill me for several months after. I got fed up and called them again to ask why the service was not cancelled. I was told the contract wasn't cancelled and it was automatically renewed! The cancellation letter was in the system and that I was obligated to pay for their service until 2012! They claimed they sent me a letter to buy out my contract ($1,200) which I never received.

I never signed a contract with this company and they told me they had my original contract that I had with TriState dated back to 1999 and I was obligated to them. I told them they were out of their mind and I was not going to pay them another dime! They continued to call me almost every day and are making threats to send my account to collections. I would never recommend this company to anyone.

I signed a contract with Security Networks in Feb 2007. I was very unhappy with the service. In 2009 I called to cancel the service, but was told I was still under contract until February 2010 but that I could buy that contract out. I told the company representative "no" and that I would call and cancel when my contract was up. She said "OK". I called March 9, 2010 to cancel. It took the company 2 weeks to call me back to tell me my contract had automatically renewed because I didn't give 30 days written notice. Apparently this is in the contract somewhere, but no one ever mentioned this to me when I purchased the alarm system nor when I called to complain. I was under the impression I could cancel anytime after 3 years. The customer service reps were rude to me and stated that they will be upholding the contract. This company is heartless! It is obvious I was trying to hold my end of the deal up by paying for the 3 years but now I'm obligated to another 3 years without my knowledge. I would never recommend this company.

When being sold the product I was told I was contracted for 3 years. I have paid beyond 3 years and called to cancel service at which time I was told that I was now under an automatic contract renewal phase and the only way to cancel is to pay the remainder of the term with or without the service. Or they could reduce me to $30 a month instead of $40 if I renewed for another 3 years. Ridiculous! I can no longer afford this service and don't feel I should be obligated to pay for a period of time that I never agreed to. The fact that it's in microscopic fine print on the back proves that they are trying to get over; otherwise, the salesman would have just mentioned it.

My mother and father are elderly and on a fixed income. Elderly people are very vulnerable to companies that try to strong arm them. Have them send a representative to our house then and see if you can strong arm me. I guarantee they will not get a penny. Maybe a black eye and a mouth full of dirt. You just don't treat the elderly that way. Would they treat their own elderly parents that way? You also don't trick people into signing a contract that you know will fool people. Bad business. That, I guarantee, will come back to haunt them. In the name of Jesus I speak destruction to those who try to harm God's children, widows, the infirm, and the elderly! I speak peace to those who try to help them. They use these tactics over the phone because they know that they don't have to see you face to face. They are rude and persistant in trying to get money that they will never see.

Recently my mother and I attempted to have our service at Security Networks terminated. We set up a new contract with someone else who was more attentive to our needs. When we called to tell them we were terminating our service their customer service people began informing my mother that she was contractually obligated until 2012 had to continue to pay for this service.

Not until I got involved did we find out that there was an automatic renewal clause that is not included on the front of the contract but on the back in the very fine print, but that the individual that sold the service never went over this point. There are other points that were never gone over either, however now we are being told that, even though she paid on time for 6-years, she has to pay out her contract to 2012.

When Security took over the company we were with which was Liberty, there was never any additional notification about contract renewals, or stipulations which would have been good customer service, in addition they were rude and nasty to my mother who is an 83 year old senior citizen on a fixed income. She was told she would be sent to collections and for someone of her generation, that is unheard of. She is very upset and distressed about this and so am I.

They have not started harassing me as yet but I'm sure it will come. She does not have almost $1,000.00 which they are telling her it cost to pay out her contract nor do I. I am in the process of sending a certified letter canceling the service, which I just found out was also a requirement and take it step by step from there.

I asked them to reconsider their actions but David keeps telling me that it's in the contract and even when I told him they needed to send updates, have a grace period, not try to worry about what other company she went to and stop trying to sell services we should have gotten for free, he insists that it's going to collections and that is that. I do not know who is over David or what his title is but I will continue to try and find out.

It has caused me and my mother distress. She is being called constantly by Security Network even though I told them not to call her and she cannot afford this. I told her not to pay them. We can not afford it.

I have had the same exact experience/problem, they want me to get a lan line but I dodnt have one when they sold me the thing so no. as far as I am concerned it is a failure to render services and grounds for contract termination. They have horrible customer service over the phone, they never return calls or emails. waste of time and money

In this economy i think that it is absolutely so unfair for security networks after buying APX to automatically renew a contract. I gave them 3 yrs of service (never late on a bill) and now i have chosen a company that will charge me less, they say that i have been automatically renewed. GREED

It over draw my account and cost me $35 plus they were taking money for 6 mo. without my knowledge. We are already experiencing economy problems.

They keep trying to charge me twice per month for security monitoring. I pay $48.70 per month for home security monitoring. Some months they charge me twice. I am still working with them to try and get them to stop double charging me.

First of all...i would like to mention that the person who posted "GROW UP PEOPLE,READ THE FINE PRINT" works for security network.

We obtained home security from security network and have not recieved any service since October of last year. We still continue to pay them their monthlt fee even without any service whatsoever. We were told that we would have to get a landline in October of last year but did not have the money to take on that expence. Security networks continues to except our payments monthly knowing that we have no service whatsoever. our contract was up in July of this year and we thought the nightmare was over...however Security networks has this nifty little auto re-new policy that locks you in. So we have just been informed that not only is our home security not being monitored we are still obligated to pay monthly through July of next year. Crime in our neihborhood is up and i have adopted a dog and am considering a fire-arm because we know that our security system does not function. We were told by Security network that we could pay the balance of our contract through july 2010 but would still not recieve service or monotoring.

Here is my thing we are all adults here..Who cares what they tell you READ THE FINE PRINT!!! If you don't read what you are signing before signing who's fault is it?? Then later you want to blame someone for your not taking the responsibility to read what you are signing. The contracts from Security Networks clearly states that your contract will automatically renew unless you request in writing to cancel within 30-60 days before your end of contract date. I read my contract and the cancellation went fine.So people grow up..AND START READING WHAT YOU ARE SIGNING REGARDLESS IF THEY ARE PROMISING THE STARS!!!

In July of '08, I paid $230.00 for my nephew Alex to obtain a guard card through this agency. Along with the card, employment was spoken about and all but guaranteed in writing. Until this day, neither part of this agreement has been met. Alex has yet to receive a guard card. He has been told that the security depart of consumer affairs has yet to receive the needed paperwork from Mr. J. Woods of the Security Network. Alex completed his portion of the agreement, which included a live scan.

Alex and I both have phoned Mr. Wood several times with negative results. Previously we were able to leave a message on his answering machine, however recently the line just rings. We are looking for either the issusance of the guard card as paid for and promised or a total refund of the $230.00 paid. We would prefer the refund, which will give us an opportunity to take our business elsewhere. In today's economy $230.00 is not easy to come by.

A lost of $230.00, time, gas and hope of employment through a agency that advertised guaranteed employment.

In the beginning this company was APXLARM SECURITY the system went dead 7 months after I had it. When they came in to replace the battery, I noticed they changed the signs outside my house to Security Networks. In February 2008 Security Networks came in to switch/upgrade to digital and when they didn't get a signal the technician told me to get a Land Line.

4/28/08 I had a Technician come to my house because my Alarm is a Analog Cellular Communicator System. My Alarm Pad was flashing FC. I called Security Networks and they told me it was because my alarm wasn't getting a signal. They scheduled a Technician to come to my house April 28, 2008. When I signed up with Security Networks I signed because I wanted the Cellular Communicator System, since I didn't have a Land Line.

I used to have ADT for about 5 years. The contract expired at 3 years, but I continued with the service. It wasn't until I got DSL that I noticed my Alarm wasn't working anymore. I called ADT and they told me it was because I switched to DSL instead of Land Line connection. And they were sorry to hear I could no longer use the service that they could no longer provide. I had no problems whatsoever with ADT Service. They were prompted when called for any problems-- which were rare within the 5 years I had the service

I have gone in circles with Security Networks. They are trying to get me to incur more expenses to keep my alarm system working. I called verizon to ask about getting a Land Line they told me it would cost me around $25.00 a monthly to provide the service. I already pay $45.00. That will be too costly just to keep the alarm system working. I called earthlink today who I have the DSL with, and they told me they could not energize the jack because it wasn't part of my service. I as the customer should not have to pay so much to keep the alarm service that can no longer be provided.

When I tell them the contract is not being met, they keep telling me they can find ways to make it work and so far nothing has worked. Security Networks said they would lower my price if I get a Land Line even if they lower it to $35.00 a month with the Land Line I will be paying $65.00 for the alarm system. At of April 20, 2008 the alarm system is a dumbie system. I don't want anyone to rob my house, but me having to pay $45.00 for a system that doesn't work I FEEL I AM ALREADY BEING ROBBED.

A Technician came to my house today (4/28/0-8) and ripped out the small signal box. He said he couldnt get a signal yet he took the signal box off my wall, and didn't have us sign any papers. I WANT SECURITY NETWORKS TO DISCONTINUE THE CONTRACT BECAUSE THEY CAN NO LONGER PROVIDE THE SERVICE

I signed a 3-year contract with Tri-State Alarm back in March of 2001. I have kept this service all these years, even though their customer service reps were very rude. The company was taken over by Security Networks sometime in 2005 (never received a letter letting us know of the changes). I called them to cancel my service, and they wouldn't let me. They told me I'm locked in until March of 2010! Apparently the contract I signed does state that if I do not cancel within a 60-day period after my initial 3 years, then the contract automatically renews for another 3 year term, and that keeps going. So I basically have a 60-day period every 3 years to cancel my contract or I'm doomed!

The customer service department really stinks! I've talked to them on various occasions for different things, and they expect me to service my own control panel, rather than send someone out to help me. I would love to cancel my service with this company. Can they really rip me off in this way? Are they so hard-up that they can't let a customer go when they're not happy? What's the deal with that?

We have 2 alarm monitoring contracts (2 different locations) with Security Networks. Our original contracts were signed with Tr-State alarm co (Broomall, PA) but Security Networks recently purchased Tri-State Alarm. The contract in dispute involves our first location which we've purchased a system and monitoring approx 59 months ago. Tri-State didn't advise us that our contract would automatically renew for another 3 years after the original 3 year period. The sales person told us it would convert to a month-to-month basis after the first 3 years.

We just had the system removed from the original location because we moved our home. We were told that although we didn't want a new system in our new home, that we were still locked in for another 13 months of monitoring. I told them that we fulfilled our original 3 year agreeement on that contract and that we owe them nothing else. They then said that Tri-state had locked us into auto-renewal for another 3 years and that we are obligated to pay for the next 13 months. This is deceptive and I would like to know what my rights are. we have had other alarm companies in the past and the standard practice is to continue month-to-month monitoring after the initial 3 years.