Complain about a product or service

Securfree Monitoring

Betty of Westover AL (08/23/06)
I went with this company to monitor my alarm system when my contract was finished with ADT. My complaint towards this company is, I feel they are taking advantage of older females that have lost there spouses. They had me sign papers that they did not explain to me at the time of signing and ending up having to pay them for 5 years. They never gave me a copy of the contract that I signed.

After paying for these 5 years, I wrote on my last statement that I wanted to cancel them as my monitoring service and wrote cancel on my last statement and mailed it in to them, only to have it returned to me. They said because I did not supply them with a thirty day notice that I was automaticlly renewed for another year. The statememt I mailed in with cancel on it was returned to me unopen. So I mailed another one regeisterd returned reciept. This one they accepted. However it was past the 30 day deadline to cancel. So now they tell me I am obgliated to pay them for aonther year. I called the company and spoke to Brian and he said since I did not cancel within the 30 days, I would have to pay for the next year.

Long story short, he had me so upset that I called my daughter. She then called him and he just laughed at her and said that her mom would have to pay because she signed a contract. However this contract did not materialize until after I threatened to retain a lawyer. He just laughed about the lawyer and said good luck. I am writing this to you, because I am not the only widowed lady in my neighborhood that they have done this too. I tried to cancel the contract in a timely manner only for them to return my cancellation to me unopened. The second cancellation I sent in was too late for me to get out of the contract for the next year so they say. Anything that you can do to help me out in this matter would be appreciated.

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