Sears Washers & Dryers

I have been dissatisfied with my Samsung washer and dryer since I bought it. I have had service people out many times without satisfaction. I have purchased extended warranties, special soaps from Sears and the washer continues to smell and the dryer bundles the load and doesn't dry. Since you won't replace these lemons, I am forced to new appliances and you can rest assured I will not buy them at Sears. Furthermore, I will let my friends know of my dissatisfaction with your store and service department policies.

Excellent customer service following a washer problem - We had a complaint that was filed a few days ago, but since dealing with Jim ** at the executive offices and "Blue Ribbon" case manager, the matter of our defective washer was very satisfactorily resolved. We will get a replacement and he handled it professorially and swiftly.

We will be submitting a letter as well, and sending a return receipt to the Sears Customer relations Hoffman Estates office. But, the basic issue is that we have spent hours on the phone and are on our 4th round of repairs for the same problem for a washer purchased from Sears less than 8 months ago. The last time in fact the part broke within minutes of the technician having replaced it. This is clearly unacceptable. In fact, the technician called to advocate for a new washer given to us is clearly defective. Please contact us to resolve the matter which would clearly warrant a replacement washer. Please contact us for details to resolve the matter.

I bought a washing machine from Sears just over a month ago and it is already broken. I called to have it repaired and they told me they cannot come for a week and I have to be at my house between 8am and 5pm (missing a day of work). I had never purchased a Sears appliance before and I will never buy another one again. What am I supposed to do for the next week? Are they going to reimburse me for the laundromat? Of course, not. When I told the representative, "Are you kidding?" referring to having to wait a week, he said, "Well, the only other appointment I have is on the 17th," which would then make it over a week and a half. He then tells me they are only in my area two days a week. They really need more service technicians. I will be calling the store as soon as they open.

I bought this washing machine in 2008 with the 3 yr warranty. Overall, this washing machine has been a big disappointment due to very long running times. Even on the express setting that is supposedly 28 minutes, this machine runs for an hour. Yesterday, it completely stopped working. Can power on but won't cycle. We contacted Sears repair center and they could not just set up a simple repair appt without attempting to sell me more product! It's very irritating. I shudder to think how much it is going to cost to fix this 4yr old machine!

I purchased a washer and dryer in March 14, 2009. Also, I purchased an additional 3-year warranty/service agreement. I called and received the annual service call in both 2010 and 2011. We called today, March 29, 2012, for our third and final inspection under the 3-year service agreement. Sears refused saying our agreement became void on March 14, 2012. I paid for and expected 3 visits. I asked for the last visit in March 2012. I did not expect the response because of being 15 days past the 14th of the month. Well, guess what? I will never step into a Sears again and I will make sure that we tell everyone about this. What happened to customer service? Ask the men in blue!

Front door of my LG washer needed to be replaced. The technician who did the replacement also did some damage to my machine that was in perfect working order before he came. Before he left my street, I had him come back in because my machine would not work. He took off the front, played with some wires, made the wash cycle work, but the machine would not pause and other buttons would not operate. He then said he was going to order me a new control panel that would take up to 10 days to come in. He let the machine finish its washing cycle.

I went to wash more clothes and the washer would not operate. I called service again. They all gave me the runaround, at least 6 different people. They said I had to wait a week for another technician to come to my house. I am not waiting a week for something that was not damaged before he came and replaced the door. It is a disgrace for a big company like yours how it operates. I am a very dissatisfied customer. My service was performed on March 27, 2012 between 8 am and 12 pm. I would like a response back to my note. I went from having a fully functioning machine to a machine that didn't work.

I have used Kenmore appliances for many years. So when my old top-loading washer (model 2130) wore out after many years, I returned to the Sears store to replace it. This is the most disgusting washer I have used in over 50 years. The "energy-efficient" thing does not put in enough water to wash the clothes, plus if you turn the dial to "hot," guess what? No hot water!

Also, it switches the hot water to cold, so when it is ready to wash, it is barely lukewarm. This is not what I wanted, but I had gone over the 90-day satisfaction guarantee, so they tell me that it's my tough luck. I don't have the money to replace it. What I will do is never set foot in any Sears store and inform all my friends not to buy their appliances there.

Since this new concept of "low water" washing, we haven't had a clean-smelling laundry since! My old Kenmore would always put out a fluffy, clean-smelling load. But since I spent all my hard-earned money on this supposed wonderful machine, clean laundry is a thing of the past. I have had to buy all these "special" cleaners to run through the machine, only to have them not work.

Also, I can't help but notice that since these washer types have come out, the shelves are suddenly bombarded with everything from liquids to pellets to add for odors. What the hell? Washers are for making dirty clothes clean. Not any more. You will not receive any good recommendations from here ever! The ball is in your court now, and you need to make this right. You have all your consumers to account for, too. I will consult an attorney, if I don't get satisfactory results from you. You can sign me. I'm furious!

I set up a service call to have my Kenmore washing machine repaired and the service technician was to arrive sometime between the hours of 12:00 - 5:00 pm on March 6th, 2012. Around 2:30, I received an automated call that said the service person was running late. I called 1-800-469-4663 to check the status and the person informed me that the driver had tried calling me twice at 5:30 pm. I stated that my phone had been sitting next to me the entire day and no one had called me.

I was basically told that I was lying and to call back the next morning to reschedule another time. When I asked to speak with a supervisor, I was told that he was in charge and nothing would be different. I again asked to speak with someone (the name I got was Richard **) and when the person "transferred" me, I was really hung up on.

The washer will not get your clothes clean. I followed instructions to the letter; still dirty clothes go in and come out the same way. There is not enough water to get clothes clean. I talked with the owner manager at Sears where I bought this washer and dryer. No help there. I was told it was doing what it was design to do. Every load has to be washed 98 minutes. I can't use bleach because it will leak out later on colored things and since there is so little water in this machine to dilute it, well I lost a $100.00 bedspread.

How can you get clothes clean without water? I paid $1,300.00 for my washer and dryer. I am so tired of big companies getting away with treating their customers anyway they want. I didn't ask for my money back. Just take this washer and dryer and I would get something else and would spend more money than the $1,300.00 but still, the manger would not agree.

I have always believed in Sears and Kenmore products, not anymore. I just recently purchased stainless steel side by side fridge, self-cleaning stove and microwave plus this washer and dryer. I'm angry and very dissatisfied. I feel like I'm wearing dirty clothes all the time. How can you wash clothes without water? I have been doing the laundry a long time and water is the key component in any wash and rinse.

I purchased a washer from Sears Outlet Center Tuesday, 2/28/12. It was installed properly. 3 days later, on 3/1/12, the washer stopped working. I called for service. The 1st rep told me to call back the next day and hung up. I called back and the second rep stated for me to not talk to him using foul language when I referred to the rep that hung up on as his compadre. I told him the word means partner and he took my info and stated he was sending me to a supervisor. After 20 minutes, no one picked up and I was disconnected. I called a 3rd time and was told I was under warranty and to call back the next day. The first two reps were extremely rude and the way I was talked to was totally uncalled for.

This horrible washer is damaging my clothes every time I wash. It started a few weeks ago when my Vera Wang pillowcase was torn into pieces. I'm so angry. It is only now that I realize that the reason why my clothes had hole in it after washing was not due to material defect but it is from Kenmore's manufacturing defect. I tried to email Sears for help but there was no response. I don't know what to do. Can someone please help me?

We purchased a washer and dryer from Sears in June 2011 and the washer broker January 1, 2012. It was a holiday, so we called on January 2, 2012 to set up a repair date, which we did for January 11, 2012. They didn't realize the part was on back order and had to cancel our appointment and set up a new one for January 23, 2012. The part arrived at my house on January 12, 2012.

They never called to confirm or tell us anything that was going on with the repair. I Facebook my dis-satisfaction with the company and they emailed me quickly to tell me that it was going to taken care of and gave me a case manager. She assured me that she was going to make sure that this was going to be fixed. Well, it's now 8:31 on January 23, 2012, and you guessed it, nobody showed up to fix my washer! They hang up on my husband 3 times. We don't curse and we are always respectful but very, very angry. They are now saying the repair can't be made until February 1st! I don't know what to do! Help!

New side by side fridge leaked from icemaker on floor from day one. Sears sent out the service company they use and he said they all are like that. He greased the door and said that's all that can be done. Came out again, same thing. It's obviously his job not to find a problem. Sears will not refund or exchange my appliance until the service repair technician reports that it's faulty. This is obviously a rigged system to eliminate having to repair, replace or refund.

All I want is for the icemaker to work and not clog and drip all over my floor. It's melting ice in the path and in now way blocking the little door. It's not the door. The ice that gets stuck in the path before the door sits and it's not cold enough to keep it from melting. Had same fridge and icemaker prior and previous house and it had no problem. Something is not right with this new fridge and Sears warranty service sucks. All I can do now is buy a new one and spend another $2,000 plus. Very angry!

My washer and dryer has been destroying several pieces of clothing with bleach stains and soap residue on dark clothing. A repair man came and announced that this is a design flaw he sees very often on this particular style of washer dryer. Nothing is wrong with the machine, but the design that keeps bleach stored in tubes that then releases itself into the next wash, which may be darks. It's the roll of the dice.

He advised that adding a large glass of water into the bleach dispenser every time you do laundry should help. So when I spoke to Debbie at Sears customer service, she said, "So there you go, just add water to every load. Problem solved; he gave you a solution." Since when did I want to have a washer that needed me to do this every time I did laundry?!

She then said, "You should have read reviews on this washer prior to purchasing." Gee, thanks. I find this to be an unacceptable way to do laundry, especially when they know there is a design flaw and continue to produce a less-than-acceptable product. Beware! if you are purchasing Kenmore washer dryers, this is not a product I would recommend. Look but don't touch!

In December 2010 we bought a Kenmore Elite topload washer from Sears. In December 2011, before the warranty expired, our washer broke. We called Sears and a repair was scheduled since we were still under warranty. The first time they came was in December, to look at it and ordered the part. Once those parts came in, we were told that the first guy had ordered the wrong part. So the new tech ordered the correct one.

At this point we were running our clothes to the homes of family members and friends to wash them for two weeks. We are only three adults in the house, so the washing isn't excessive. Once the parts came in and the guy "fixed" the washer it started displaying the uE error code as soon as he left. Since then we have had two other repairs scheduled to look at the uE error and none of these guys know what to do. They told me, "I don't know what to do anymore." We even had the tech talk to customer service and customer service has the nerve to tell the tech that there is nothing wrong with the washer, even as the tech explained to them that the error does not go away.

On the 28th, another tech was coming to take a look at the washer. According to Sears, we don't qualify for a replacement washer despite it breaking during the warranty because our current repairs are still for the first complaint/issue and we need at least four different issues before we can get a replacement. Also, since now we are out of the warranty, Sears has taken the stance of saying, "there's nothing we can do for you." One of the customer service reps even had the nerve to tell me to start taking my clothes to a laundromat.

I called again and this time spoke to another rep, her name was Danielle, and she told me there was nothing that they could do. We even spoke to a manager and he said, there is nothing that they can do. They provided us with a phone number for help with our Kenmore washer. It is (800) 793-8896 to complain to Kenmore. We dialed the number and it turns out it's an LG Mobile Help line. Thanks Sears. You took our $800 and ran with it. We are never buying from Sears again.

My complaint is not with Orchard Supply Hardware or the person who sold us the appliances. They were quite nice.

I bought a washer/dryer on 2/10/11. Sometime in May, 2011, the rotating drum began banging inside the drier. On June 15, it was repaired. The repairman told me the belt was inferior and he installed a heavier belt. At that time I paid $80 for an extended warranty (until 2014). On January 8, 2012, the start button would not work, and the heating element overheated to the point the back was glowing red. I am now scheduled for a repair on January 10th.

My question is: Why is Sears involved in even making any appliances if they are made to fall apart in the first year? This is not good business.

We ordered a washing machine through Sears that was delivered and set up. The next day, we began to receive phone calls from Sears telling us that our delivery would be delayed and we need to contact them. The calls persist everyday at 8 am and sometimes several times a day. I have tried to correct the problem through Sears customer service with no results. The customer service has told me three times that the problem was fixed and with the last conversation, I informed them that the item would be returned if I kept receiving calls. The calls continue to this day.

We bought a washer and dryer pair from Sears in Lawnside, NJ in December 2010. It broke on 12-22-11. It can't be repaired for over 10 days. When we bought there, we were told repair was within 24 hours as they advertise on TV. All they say is sorry.

Sub standard. The first call I made to just schedule the appointment was horrible. I had to go through so much when I already knew we had a leak. It seems they want to do stuff over the phone now as though this is a computer repair. The appointment was finally set. The guy calls 1.5 hours before the appointment time is over (between 3-7 pm) and says he has to go home for dinner and can't make it. I am furious as I have set aside my day and come for him during the holidays no less. He claims to have come over (I was here and no one came or called). I made several attempts to get someone over and each phone call the person on the phone lied more and more.

The second appointment took nearly two more weeks (leaking washer, bad situation). It's now 10 minutes before the 4-hour window is over. I called to ask where the person is. He will be here (but not within the timeframe). They were not planning to call either. They get a zero and I will not buy another machine from them either. I used to like the company, their products and service. Whoever they have contracted with and whatever is going on with their equipment is really unsatisfactory. I am very displeased. Any alternative right now is a good one.

My two-year old Sears Oasis dryer was leaking gas and carbon monoxide. I have to pay close to $300 to have it fixed by Sears. The repairman did not seem to think it was unreasonable for the gas valve to last only 2 years. He suggests that I purchase an extended warranty. Should the dryer have any other problems, I am dumping it and buying a Maytag from another store, not Sears. My mother's Maytag was purchased in 1984 and is still going strong!

My experience with Sears customer service was horrible. We will never purchase anything from this store again. We purchased our washer late in August 2010.

In June 2011, our washer just stopped at mid-cycle, full of water and did not work. The service tech was scheduled to come out and the repairs were complete. Our washer is now doing the same thing. I called Sears customer service to be told my warranty is expired so there is nothing they can do about it. I explained to the representative that I would have no problem paying for a technician to come out if my washer was experiencing other issues. I advised the representative that if the washer had in fact been fixed previously, I would not be having the same issue, obviously the previous problem was not fixed.

I asked to speak to a supervisor to only be hung up on. I called Sears customer service back and had to explain everything all over again. I was then provided another phone number to call which was the customer resolution department, which was a joke. Not only was the representative extremely rude, but basically told me that I was not going to get any further than the customer resolution department that they were the highest I could go.

I have told everyone I know about my experience and have found many, many others that have also had appliance issues when they were purchased from Sears. It is sad to know that there are so many complaints and issues against Sears and this company is still in business.

For our new home we were so excited to purchase all our appliances from Sears. Boy are we ever sorry!

6. HE washer- error signal F-06- electrical board messed up not allowing the cycles to finish.

Everything we bought from Sears has broken and has needed repair. We were one year into our new home when we started experiencing problems.. We had heard horror stories about Sears' customer service so we have had a pay an outside electrician to come out to repair. I will never buy anything from Sears!

The machine is 1-year and 1-month-old. It keeps getting error code F35. A quick search on the web shows that the problem is widespread and caused by a $95 part called a water level switch (aka pressure switch). Sears says there is nothing they can do, that I should have purchased their service agreement.

We purchased the most expensive washer and dryer that Sears offered, within one year we had error codes. Then one year later, it stopped working, now within 2 years we have a non working unit after paying $3600 for what we thought would be a good product.

We have always purchased all of our appliances from Sears, but never again. We just purchased a new warranty in February and spent over $800.

Why do i need to wait from 11/15 til 12/1 to get my dryer looked at when the repair guy is already coming on 11/19 to look at the ice maker? This is not the first problem we have had.

We will never purchase again and will let everyone know the kind of customer service you have. They are the most rude people we have ever dealt with. When we called back for another closer date, the women just kept repeating, "12/1, 12/1, 12/1." This is unacceptable with the money you charge. If this is not resolved, will take one step further. Money is too hard to come by to waste. I expect a phone call with results.

Our washer isn't working at all. We have been trying to fix it for the last two months now. It is showing washer code f70 and f71.

My 7-year old Kenmore front loader has a drum that has rotted out. I called for repairs over a month ago and have been given nothing but a run around. The technician came to my house and told me he would need to order new parts. He would be back the following weeks.

The parts, as it turns out, were on back order. After 3 weeks they have finally arrived. My service appointment was cancelled on me for no apparent reason and rescheduled. I was given appointment times that when I called to confirm were not in their system.

I am now over a month without a washer. I have spent countless hours on the phone with Sears representatives trying to speak to someone of importance that can get me some answers as to when my washer will be repaired.

I was told that I "am" entitled to "laundry reimbursement" and then told I wasn't. I was told I would be given a $75 gift card and then told I denied it. I am now being told I will receive a $50 gift card in the mail for all of the problems I have encountered.

I am beyond frustrated and annoyed with Sears.

I purchased a new LG front load washer and dryer in April 2011. From day one, water leaked from the door. I was told it was defective. I received second washer. It leaked also. I changed to a top model LG with an upgrade. It leaked also. I went to a Whirlpool. More money to change. So far, over $300 in difference. Loved the washer dryer—it made a banging noise. I was told the cabinet was too small for the drum. Defective. Got second one and it did the same thing. Must be a bad design and they couldn't replace it because it was not being made anymore. Gee, what a surprise. I went to a Sears brand made by Electrolux and another $350 difference. Now, it is November and the dryer is broke. I can't wait to see what they tell me.

I purchased a Sears washer and dryer one year ago. The washer had a UL code and would not spin, irregardless if laundry was in the machine or not. I called on September 26 and was told to do a hard reset, basically unplug the washer. I did so and it worked for about 3 days. Then, it could not spin and alternated between a UL and LE code. I called Sears and they set up service about 10 days later (after ordering 2 parts based on the codes). The service person arrived and stated it was the wrong part and the drum was damaged. It would be another two weeks for the part to arrive. I waited the 2 weeks.

The day before the service was scheduled, I received an automated voice mail asking me to call to reschedule the service. I did so and what a nightmare! The first person attempted to schedule based upon the receipt of the 2 incorrect parts. When I asked to talk to a supervisor, I was hung up on. I called back 8 times that evening. I was hung up on in transfers twice. I was transferred to a rude person in parts that kept asking why I was calling him. I was transferred to the customer care unit that rang and rang. I called back and was told that the unit was closed. I called back and was transferred to that unit (not closed). Finally, I was so frustrated that I requested they provide a new washer. This washer is less than a year old. I was told that they would not do so under warranty until they completed 3 repair orders. They have yet to complete one. The washer may be out of warranty before they complete one repair!

I purchased a power washer in Nov. of 2010 along with many more items. I did not use the power washer until a couple of weeks ago. However, after trying to start it a few times without any success, I returned it to Sears Repair Service to have them get it in running order. I have been informed by a Sears Tech that the fuel filter was full of oil and has to be replaced, and that the fuel shut-off valve was broken. A fee of $98.72 would be charged to me to repair the unit. Seeing that I could never even start the said unit, I don't feel that this expense should be mine. If I had used the unit a few times, I could see where it may be a cost to me. As a very devoted customer of Sears for many years, I don't feel that I am being treated fairly in this matter. Respectfully, Fred **.

Our Samsung front load washer, that is a little over 2 years old, keeps giving the error code nd. We purchased these from Sears. After they went out of warranty, Sears told us that if we purchased a plan for $300.00, they would come do the repairs for free. So, like a fool, we purchased the plan. Sears has been out twice in the last 30 days and can't seem to fix the problem. We called Sears back again. They have offered us a $500.00 credit toward the purchase of a new one. Do the math. We paid $300.00 for repairs that they cannot perform. Samsung has faulty products. Sears Corporation are a bunch of crooks!

I purchased a Kenmore HE2 dryer approximately two years ago. The circuit board has failed along with some sensors. Only two people are using this dryer once or twice weekly. I feel this unit should last much longer.

I bought a brand new Fisher & Paykel Dryer and a new Samsung Washer with a 5-year extended warranty on each one. In 8 months, 5/12/11, both of our washer and dryer broke down. I called them and they would only come out for one even though they were both an inch away from each other. The washer had a quarter stuck. Two more weeks until the dryer was to be looked at. It is now 10/9/11. I have not had a dryer since. 7 visited and 4 different work orders. No rental, only 1 gift card for $75.00 and I just received a check for $100.00. My husband, who has a one truck trucking company, has to leave home with his wet clothes laying all over his sleeper to dry them. There are no launder mats from where we live.

On top of all this, he bought about the largest air compressor that Sears makes plus thousands of dollars of craftsmen tools. The electric motor on the compressor went out. He called and ordered a new one. They said that they had it in stock. That was on 8/20/11. It is now 10/9/11. No motor, but we have the bill for it. He can't work on his truck without the compressor. We have tried talking to everyone. In writing this, I was able to get a case number to replace the dryer, however, we have to get it and replace it. I think this is so wrong. We paid good money for the washer, dryer, compressor, and those 5-year warranties which were a joke. Don't ever buy from Sears.

On 9/27/11, I ordered a new washer and dryer apartment size. The unit came two days later in not working order (missing washer lid switch). I called the store about the problem 20 minutes later, after they deliver it. I was told that it would be at least seven days before the repairman can look into it. I told them to come back and remove the unit. I was told that it would take two to three days for this to happen.

In the mean time, the washer had a full tub of water that I could not get out. I had to get a friend to remove the water with a pump. Sears did not care about the fact the the unit did not work and the phone numbers that I was given did nothing to clear up the problem. I had to go down to the store where I bought it and talk with a boss man about it. I was told that I could not stop the payment on the credit card due to the fact that I signed a spot that said "a repairman has to say that the unit cannot be fixed."

Mind you, this is a brand new unit, not more than 20 minutes in my home, and it is not working. To top it all off, I also paid to have it delivered and installed, which did not happen as all they did was brought the unit up, put it in place and left with no hose hookup or anything. They just removed the old unit and left. Then, I decided to get in touch with Sears Corporation and talked with a person who seemed to care and tried to help but to no avail.

In the end, I am waiting for another 5-6 days to see if another unit will come in. If this does not help, the unit will be removed as soon as possible and the payment will stop. Sears company needs to look closely at their sales people, especially with what they say in the business world. It would be a different story if the unit was used for some time but this was new and only 20 minutes in my home. I think that all people should look real hard before buying at Sears. I, myself, will never buy electric stuff at Sears and I will tell everyone about them. People, beware.

If there was a negative five stars, that would not be low enough. Never ever have I had a worse customer service experience than with Sears Home Appliances. I will never purchase an appliance again from Sears as long as I live because of the pain, suffering, waiting, cancelled and miss appointments, and poor customer service that I have experienced.

The argument I have is two-fold: the first problem is that they outsource their service contract and these people do not care at the end of the day if your appliance is fixed or not. The second problem is with the entire methodology that Sears Customer Service department employs, which seems to intentionally outsource you from one department to another and tries to get you lost in the middle of their disastrous system.

I purchased a washer/dryer, fairly high-end about 4.5 years ago from them, both units together were about $2k. Last summer in 2010, my washer was down and was not working for five weeks. Four parts and seven service calls later, it was fixed. But that was not the worst part. The service techs consistently didn't know what they were walking into and ordered the wrong parts. Then, when they couldn't fix it, they would say "sorry" and keep you waiting another week while they ordered yet another part that they weren't sure was going to work anyway. No accountability.

When you would call the customer solutions center, you would get a different answer depending on what day it was and who you spoke to. They flat out lie to you just to get you off the phone. I spent countless hours on the phone with them trying to find out what I was entitled to as they continued to ** me over every minute.

This time, it is my dryer. I am on day 16 of a terrible Sears experience again--first, the service call, then, they had to order a part. When the part came in, we tried to move up the appointment. They said, "No, we had a Saturday appointment. Saturday came and the part was wrong. Another part was ordered and they scheduled an appointment for the following Thursday--today. The part came in on Tuesday and we called to tell them that it arrived and if we could get an appointment on Wednesday--of course, "no." Thursday came and went but they did not show up. When we called, they said that we never called to let them know that the part was in so we would have to wait until Saturday.

They have spent more money on attempting to fix my washer/dryer in the last 18 months. The billing from their service provider for just the washer last year was over $1,800. I cannot believe that a company like this can have such an archaic and downright poor customer service process. Unless you are into pain and suffering, have a lot of time on your hands for waiting, being no-showed and being blown off and lied to, please do not purchase any appliances from Sears. I am old enough to remember when these units lasted 15-20 years, gone are those days. By the way, these units were Kenmore. Do you remember how reliable these units and this brand used to be? Not anymore.

I needed a simple felt insulation piece replaced in the front of my GE Dryer and I called Sears Appliance Repair. However, the broken piece did not prevent me from using the dryer. A tech came out 4 days later, and even though I had told the Sears CS what part was needed the tech did not have the part. He had to order it and I had to wait another week for the tech to come back to fix the dryer. He began work on the dryer and stupidly did not unplug it. Then for no known reason, he removed the control enclosure which did not have to be removed to replace the felt piece in the front of the dryer and the circuit board shorted out. Now, I am without the use of my dryer for an estimated 2 weeks according to the technician's order receipt.

The 800 Series top-loading washer, with automatic load sensing did not work and continued to fill. I did not know this and walked down my steps. When I hit the floor, need I say more? I injured my wrist, back and left hip. The entire ceramic tile floor had 3 inches of soapy water. I was lucky that I caught myself and did not hit my head on the concrete steps. My hip, wrist and elbow have yet to heal. The washer is in use and has not overfilled again at this time, but I feel like it is a ticking time bomb. This has to be a defect. I called Sears Solutions and they said, "Sorry, you just came out of warranty in July, 2011. There is nothing we can do for you." It is September 26, 2011.

On September 17, 2011, I contacted Sears Appliance Repair in order to discuss service options to repair my LG Dryer. The customer service rep offered me a great deal, that for $210 I can now purchase a service agreement that will cover repairs and all parts plus a one-year warranty for this dryer. It will be effective immediately and I can schedule my service call on the upcoming Monday September 19, 2011 and everything will be covered for this $210.00. We went ahead and provided Customer Service Department with our bank and check information for a check by phone charge. The rep said he would process everything but since they were having issues with their system, he would have us on hold for a while. So he reassured us that everything will be processed and if they would have any problems I would get a call back. On Monday, September 19, 2011, the Technician arrived at the home and inspected the dryer and diagnosed the problem. He finished the work and repaired the dryer as promised. And at this time he notified us of the charges . We were surprised because we were told that there would be no charges for this repair because of the Service Agreement that we purchased on Saturday. The technician had no record of this and said that he needed to charge us for the repair.

I proceeded to contact Sears Appliance Repair to find out what had happened. They told me on the phone that they were having problems with the system on Saturday and that my payment had not been able to processed. I said okay, and process it now because I still want to purchase this agreement for $210 to cover today's repair and get my one-year warranty. They told me no because the repair has already been made I need to pay for the repair now and get no warranty on the repair . So something that would have cost me only $ 210 is now costing me $500.00 because their rep did not do this properly and because their computer system was not functioning correctly.

I went and purchased a washer and dryer and was told by associate that they had to get the pedestals ordered and they would be delivered when the appliances were. I'm very unhappy that they did not deliver on the promised date after contacting me the night before and at 7:30 am on the morning of delivery, only to be told an hour later that the delivery would not happen because they didn't have the merchandise that I ordered in stock. Someone dropped the ball on this one. I don't know who because I was told by the clerk who sold me the appliances that she was out of town the day before business.

I was misled about the pedestal price. I was told that the most would be $169.99 each. They ended up being $259.99 each. At that price, it was going to cost more for 2 pedestals than I paid for for one machine. I was misled that the delivery date was guaranteed and not met, and after telling her and the supervisor that I didn't want the merchandise and that I wanted a credit made back to my card, she arranged to have it delivered the next day and I didn't authorize it. While trying to handle the matter, I had an important call in which I felt I needed to take. I told her that I would call her back. Before I could, she was calling in reference that shipment would happen the next day. I told her to cancel it.

I have bought large appliances and other things and never had the poor service or run around I have gotten with this attempted purchase. I am taking my business elsewhere. Also, the huge markup of prices is an outrage when u look at the prices that they should be in range of in the consumers reports guide. The delivery fee is non-refundable and being as it was not delivered on time, I do expect a full refund. I also am not happy that I have been transferred from one person to another in the store and how they claim that they are going to refund my account and mail a receipt when I didn't use a Sears card, and this was explained to 4 different people this morning. My entire morning has been wasted, trying to get a refund over the phone only to find out from the corporate that they are not supposed to do so.

They again transferred me and say it will be handled over the phone by supervisor. Previously, I was hung up on by a supervisor who didn't get the information in order to do the refund. I am calling my card company and doing a dispute of the charges because I am so upset that I don't ever want to go in that store again. I was dealing with a sick husband who just got out of the hospital and dealing with what should have been an easy task that has turned into a nightmare. The most that the supervisor offered to do yesterday was give me 10% off of the cost of the pedestals. That is when I said, "No, cancel the order and I want a refund." Having to pick my husband up at the hospital and waiting for him to get out, it was too late for me to handle this yesterday. That is why it is two days after promised delivery and one day after telling them to cancel the order that we were disturbed by them trying to deliver a day late.

What made them think that I would have accepted delivery that was a day late, after telling them, "No, cancel it." I have no use for a washer and dryer without the pedestals because I have had neck and back surgery. This was explained to the sales clerk at purchase when she was having difficulty locating them. I told her that if it was a problem, I would just purchase another set. She assured me that there was no problem in getting them and they would be delivered at the same time.

I have since spoken to others who have had the same problem with the pedestal issues. I just want your company to know it's not right to make promises you can't keep. I understand that some things are beyond our control at times; however, this situation got out of control because I was promised that there was not a problem. To me, this has been on big migraine.

We bought our washer from Sears last November 19, 2010. It broke down after using it for 9 months. Since it's still within warranty, we called Sears on August 2, Tuesday, hoping that we can get somebody in our home to take a look at it either the following day or within the week.

We were told to wait for the next week because no technician will be available to come to our home. August 12 came and the technician arrived. He confirmed that the circuit board is burnt out and he went and ordered the needed part. On his way out, he said that we should have scheduled it sooner. I said that the only available time the customer service guy gave was that day. He also said that the said washer is pretty new and not a lot of service requests have been made on it.

Towards the end of one week (August 20), we got a phone call from Sears saying that the part was in back order and that it won't come until September 2. We're now one month without a washer. So September 2 came and the part was delivered. We're scheduled to have the said part put in the washer between 1:00 to 5:00 PM today, September 7, 2011.

I took a half day off to wait for the technician to arrive. When it's almost 4:00 PM, I called the customer solutions department to verify whether the guy will still come or not. I was told that the technician is running late and that he'll come around 5:15 to 5:30 PM. Now where is justice here?

I bought a washer/dryer set from Sears on the 7th of July 2011. It was delivered through a shipping company across the street. I got it on my doorstep on the 24th of August 2011. Following the instructions, I proceeded to try to clean it using special soap provided. I got an error message E02F3. I called a toll free number provided on instructions. I was told they would call back within 24-48 hours. It never happened. So, I finally called them. And I called again today. I was told I'd have to pay for parts and labor upfront, and Sears would reimburse me. I told them I'm not doing any such thing as I bought it new and should not have to incur extra cost. They told me to contact an appliance repair tech and have them repair it, and have them send the bill to Sears. It was then they told me that my purchase does not appear anywhere in their system. They said I would have to fax my receipt to them. The fax number provided is 613 391 3147.

I bought a WTW5600XW top load washer on Jan. 2011. On Feb. 11, I had to call for repair; the needed new drum took 6 weeks to arrive. Now, barely agitating, clothes were still on the same position as put in machine before spinning. It was hard to tell as lid locked, so you can't see what was happening when door is locked. All Sears want me to do is buy an extended warranty. WHY when it is already under warranty and should be working? Full load fills up with only 2 inches of water. How can that clean your clothes? I had to call Sears again to come out ordering more parts and it has been 3 weeks now. I'm totally disappointed with the performance of this machine. Whirlpool, you should be ashamed with all these complaints. I will never buy or recommend this brand to anyone.

A washer was delivered when they said it would. The sears cusomer rights brochure said would be installed and tested. It wasn't installed, I had to make 2 trips to home depot to get the correct inlow hoses. The service man had cut the outflow hose so I had to buy clamps and couplings to lengthen it. The connection had a small leak.

I ended up with a mold problem and it took 10 calls to sears to finally get someone back out to fix the leak. I was told to call their ins. co. to pay for cleanup and the damages but they were rude and would not let me tell them what happened. They told be to call delivery or my homewoner policy. The executive office at sears is currently working on the problem. Go to a small company that actually cares about service and keeping customers.

washer tears up all the time, sears has come to repair it about 4 times, this time it has been down about 6 weeks, every time we call sears all we get is the run-a-round even though we have a maintense agreement with sears. I am sick of this machine. I won,t buy from sears again.

What didn't happen? HE (high efficiency) washers are crap; the clothes don't come clean, I have to buy special expensive soap and stain remover. Where is the savings? I still have to take my sleeping bags to the laundry mat, and I have to shake my clothes out before putting them into the dryer. No saving time there. I will be returning this washer as soon as possible.

I purchased a new, top-of-the-line, washer and dryer on August 2009, and have had technicians, over 4-5 times, to repair the washer. I have not use the washer for over three weeks now, and they should have supposedly "fixed it" while I was out-of-town. I spoke to Jonathan and told him I wouldn't be back until July 12. I would check it out and call him. I spoke with Jonathan in the Corporate Office Customer Service department. Jonathan was understanding but did not return calls "within 24 hours" after leaving a message, as what was stated on the voice mail on 2-3 occasions. Finally, yesterday, Jonathan told me "You have a choice. I will send a technician or I will give you a discount on a new washer". I told him that was unacceptable, and that I've been a Sears customer for 40 years. We finally agreed that he would send a technician between 1-5 pm today (July 15), and he would call me on Monday regarding what transpired.

At 4:10 pm, I called the service department and was told by Ken or Kenny that the repair technician would be there at 4:58, at which I chuckled. His reply was, "Well, we told you between 1-5 pm". At 4:56 pm, Fernando (technician) called me and told me he would be there in 20 minutes. I told him I was waiting and expected him before 5. A few minutes later, he called me and said that Sears took him off of the call list, and he didn't know why. I asked him if he was the technician who came prior, and he said, "yes". He proceeded to tell me that it was not Sears fault and that I needed to use very little detergent. I told him that I was and that I've used washers before. I asked him if he was a senior technician, and he said, "No". I stated that Jonathan told me he would send a senior technician. Since Fernando had an opportunity to fix the problem, not even two weeks ago, I told him that I was a customer and didn't appreciate waiting all afternoon, again for the 4-5 time since I purchased the washer. I immediately called and discovered, via voice mail, that Jonathan was gone at 12:30, and I was given another number which I called. I spoke with an Ashley who was very sympathetic and told me she would see if Jonathan was in.

While holding, I went to this site to discover that many complaints had been filed. One Arizona customer stated that in June, she would have to wait until the middle of July for the part. The technician stated that they were having lots of problems with this machine and couldn't get the parts fast enough. She experienced the same thing, the words "suds" and then the code F-35 which, according to Sears, means that there is too much soap. I again told Ashley that I only used half of the detergent cup and knew how to wash. Again, she was sympathetic and told me she tried to get a technician out tomorrow but doubted it. She would email and share the information with Jonathan, who would call me Monday. I told Ashley that I expected a capable senior technician on Tuesday, July 19, and she said she would put it in the records. Now, I am again, for the third week, without a washer.

When I spoke to another Sears representative, I asked what was I to do. His answer was, "Go to a laundromat!". I told Ashley that I had enough, and that I give customer service seminars around the country, and Sears was being fraudulent in selling defective washers and they knew of the problem. I further stated that I would not accept a "discount on a new one". I paid about $3600 for the washer and dryer and now, I am demanding a replacement. If it doesn't go with the dryer, then I want a new washer or dryer. I told her that I would contact the news media and consumer reporters from the area and would begin a campaign against Sears.

Their customer service is absolutely deplorable and until I got Jonathan, nothing was happening. At least, he seems to be trying. If I have to hire an attorney and use social media, then the negative publicity I can generate would further destroy sales of Sears. May I remind the President of Sears and the Board of Directors, if it wasn't for loyal customers, there would be no Sears. It is an absolute disgrace to be going through this with what I thought was a reputable company. Let's see what they intend to do. I know what I am going to do after Tuesday. If there are many others having the same experience, perhaps, a class action suit is what's needed to correct this fraudulent way of doing business. If Sears is going to continue to sell their products, I would expect them to stand behind them and satisfy the most important entity in their existence, the customer, otherwise, I predict Sears will no longer be in the service within five years. Sears, you still have some time to turn yourself around, and that starts with satisfied customers. According to my research, you have 237 pages worth, which totals up to over 1000 complaints. Caveat Emptor - Let the buyer beware!

I purchased a new washer and dryer on June 7, 2011. I was told they would be delivered June 21, 2011. When they brought in the dryer it had a dent on it so I sent it back. I was told that day that my dryer would be delivered June 23, 2011. Today is July 9, 2011 and I still don't have my dryer. I told customer serivce on the phone Thursday July the 7th if my dryer was NOT delivered by Saturday July 9, 2011 they could just come and get the washer too! I have never had a problem with Sears and I am very disappointed and ANGRY. I now have dirty stacked to the ceiling. Any suggestions?

We will be out of town Monday July 11th because I have an appointment with my ENT Oncologist at UNM Hospital in Albuquerque. It is about a two hour drive from our home to Albuquerque. I told everyone I have talked to at Sears this week that we would NOT be home Monday. On the 4th of July weekend we where out-of-town and there was four messages on our phone saying they would deliver the dryer July 5th. I called them before I left town and told them I was not sure what time on the 5th we would be home so to "CALL ME ON MY CELL" they did not. I have run out of patience!!

So, I just purchased a washer from Sears. They installed it and one month later, it started leaking. I called to schedule an appointment. After being transferred numerous times and being on hold for 30 minutes, I finally did the live chat online. I then found out it would take two weeks to get an appointment.

I asked to speak with a supervisor and after waiting 20 minutes online, was finally told there was no supervisor. I was then even more annoyed and questioned the lack of a supervisor. I was then told 10 minutes later that the supervisor, Donald **, was in a meeting and wouldn't be available and that I should call to speak with someone or try chatting again in an hour or so. This took about 50 minutes.

I then called, and was then told that there were four other callers waiting to speak with a supervisor. While waiting, the regular agent then told me that I would have to pay $75 to schedule the appointment that is two weeks out. I just bought the thing, Sears installed it, why do I have to pay? This is ridiculous! It has now been 35 more minutes on hold and I am still waiting for the supervisor.

So I got the supervisor, who, of course, tells me the same script as everyone else. She stated her name was "George" (even though she could barely speak English and did not sound at all like a George) and that she can't give me a last name. She also told me that she had no supervisor. If that is the case, I can see why Sears has so many problems. After dealing with "George," of course, nothing changed. I am stuck with an appointment two weeks out. And, she didn't understand why waiting for two weeks for an appointment is an issue. I did find out that I am not responsible for the $75 fee unless it is a part not covered by the warranty. However, she couldn't tell me what parts are not covered by a warranty. She then referred me to call back the next day to get that information.

After spending two hours of my time just trying to schedule an appointment, I am totally fed up and in desperate need of a beer!

Sears sucks! I am never purchasing an appliance from them again!

I bought a front load washer from Sears 6 years ago. The spider arm has a crack and the pary is not sold separately. Total cost of part is $197. New machine $499 at Best Buy. Why should I replace it. No need to give Sears a reason to sell me a piece of crap. Why is the part paired with the drum in America but in Europe you can buy it separately.

The same manufacturer make these things for every machine on the market. I wrote to Sears and explained that I was upset and there was no point fixing the machine. I also explained the poor design with aluminum and stainless in contact with each other with bleach and detergent mixed with water contacting the aluminum spider arm. So they sent me a repair request. Ignorant. Very heavy vibration with no load (clothes) at high rpm's, spin cycle.

My washer (He5t steam) is 2 years old and I am getting the code SUD, followed by F35. I have had a service man out and he told me it would be the middle part of July before the part would be available as this part is popular and everyone is going out on these machines. If they are going to make these machines, they need to have the parts readily available. This is an ongoing problem with this part--maybe it is time for a recall.

On June 1, 2011, a repair technician diagnosed a problem with my washer. This repair involved ordering parts and a 2nd visit which was scheduled for June 15 from 8am-12nn. On June 14, we received a call to confirm the appointment, and to check to see if all the parts were received. I could confirm 4 of the 6 parts but wasn't sure about the other 2 parts.

According to the records they were shipped. On June 15, I took off from work to wait for the repair technicians. I was told 2 people who need to work on this job. I waited from 8-12nn. I called about 11:30ish to confirm that someone was coming, and was told that the technician would call me. I received no call.

At 1:30 pm, I called again and was informed that the appointment had been rescheduled to June 27. I was going to be notified that evening through the automated service. I don't understand why a technician couldn't have called and let us know. When I talked with Linda in Customer Solutions, she said that the technician had been pulled off the job. This is totally unacceptable.

The 11 month and 364 day old Kenmore front load washer stops in the middle of cycle. Sometimes every 6-8 loads, sometimes 3 loads in a row for the past 3-4 months. I actually saw the problem. The machine was 16 minutes from ending, lights blinked, came back on, blinked off and then came back on, like it was ready to start a new load. There are no error codes and, of course, it won't fail in front of the technician but even if it did, the "stack" center won't allow them to replace anything. The drum was full of water.

First technician was an idiot (the engine isn't running so he kicked the tires and he smelled really, really bad). His note says, "No problem found". The second technician was very knowledgeable and had gone to many calls for this very same problem. He admitted that even if he replaced every part in the machine, it would continue to do this intermittently due to bad/faulty design. Of course, he did not want to put this in writing. His note says, "Tested ok, customer unhappy with machine".

3rd call, 1st technician was called out and he lied and said we refused to allow him to check machine. He never called nor did he show up, complete liar. 4th call set up, senior technician requested, now it remains to be seen if he will put it in writing so we can get it replaced under the Lemon Law. It sounds like Sears and their repair center are going to give us a lot of grief. Of course, initial manufacturing warranty ends tomorrow, are you kidding me?

My LG washer purchased as reconditioned by Sears with an extended warranty flooded my house October 2010. It's now June and Sedgewick, their underwriter, has still not released funds to repair the extensive damage. This flooded 2 bathrooms, laundry room, office, kitchen and dining rooms, and caused black mold under cabinets, in walls, etc. I have lost use of most of my house for months, really more like 50,000 damages, not counting time loss, inconvenience and health issues (asthmatic and mold).

We purchased an HE2 dyer in 2006 from Sears. Recently it stopped functioning and we had an independent repair technician come out to diagnose it. They said it was installed incorrectly and caused lint to build up on the inside and basically short circuited the machine. We called Sears and they reluctantly agreed to send a technician to check it out. They failed to show up for the appointment after I took the day off from work. Then they set another appointment and checked it out and the Sears tech said it was improperly installed.

The corporate person said he would give us a minor discount on a new machine. We found this unacceptable and he "closed the case". The Sears tech said Sears should replace the machine as they were responsible for the installation. We would also like to be reimbursed for the repair visit and my lost work time for the missed appointment. Mainly they should replace the dryer for the improper installation.

I bought a washing machine a little over 5 years ago, and it doesn't work now. When I bought it 2 days later, I had a technician come out to find out why it was making a noise. He told me it needed to be on a leveled floor, but my husband didn't know how to do that. So he cut the carpet out from under the machine, and it still makes the noise. I had to put little loads in, so it wouldn't make that noise. I didn't want a technician come out every time and tell me to put it on a leveled floor. This year, 5 years later, on Mothers' Day, it stopped working completely.

We bought a dryer from Sears a little over five years ago. In April of 2010, we had a problem where the dryer would not shut off. We purchased a repair contract for a year. Within the last 13 months, we've had them come to repair the same problem eight or nine times. We had to buy another repair contract just to cover the same problem. This time, the technician came and he actually made the problem worse because now, the machine doesn't run at all. I have called and emailed corporate headquarters and I have been told twice by different people there that the technician should declare the machine defective.

We would then receive a $500 credit towards a new machine. Twice, the technician came in and said that it was not what they want him to do--but to try and repair it. This is the same problem and how many chances do they get to fix the problem? We spend day's waiting in the house and spend extra money on contracts just to have the same thing happen every two months.

Five years ago I bought a washing machine for $800. It has now cost me over $1,100 in repairs and more headaches and waste of my time than I can count for a machine that doesn't work and requires another $400-$500 to repair it. I have had to determine problems myself, find repair parts myself and have even had to assist the technicians when they need an extra set of hands. I've had to wait 6 hours and return twice for mistakes made when I recently purchased a new set of tires for my Jeep ($900). First they put the wrong tires on so I had to go back the next day, they didn't wash off the blue dye on the raised white lettering and then "forgot" to tell me they were finished after I had been waiting another 2 hours.

I've gotten little to no assistance from Sears when I needed it and no offers for recompense or reduced price replacement. Sears was once a very reliable company, but no longer. Their repair service is terrible, employees are incompetent, can't think for themselves and have no problem solving abilities. I've been a Sears's customer for over 30 years, but I will not make any large purchase from them again. I will not call them for any service to appliances I previously purchased and I certainly will not recommend them to anyone else ever.

The washing machine ruined 250 dollars of my clothes. It put holes in my clothes, ripped the seams of some of my clothes and the bottom of my jeans are ruined.

I have a top loading washing machine 2011 that was purchased on 2-4-11, model 2130210; model 110 S10230090. When washing sheets, the sheet will bridge the whole interior of the machine. You can lift the whole load out in one lift of the laundry. I really cannot understand how the load can be rinsed properly with the sheet being a barrier all the way across the interior. I very carefully placed the sheet along the outside of the interior, not going all the way around with one sheet. Then, I put the second sheet on the other side of the interior.

I do not have a large load. We are two people in the house. The rest of the clothes are light weight. One time, the bridge was about 12" from the bottom and the other time it was 2/3 of the way up. I find using one rinse does not even get all the clothes wet. I am unhappy with this machine. I feel very frustrated and feel that none of my clothes are really getting clean. I have always purchased Kenmore, and the last set was 22 years old.

My LG washer started acting up after only 1-1/2 years, but I had purchased a Sears Protection Agreement. A technician came in and diagnosed that the board was bad and ordered the parts. We had to wait 10 days for the next appointment, only to be told when the technician came in that the motor apparently was bad, too, and new parts had to be ordered. This time the earliest date they had was 2 weeks later. With a protection plan, I expect a certain level of competence and more importantly expect fast repairs, not two-week wait times each time a technician comes in!

We have two young kids at home. One month without a washer is a major problem for us. We will have to make arrangements with friends to do our laundry and this will cost us an entire day on the next two weekends.

I purchased a Kenmore Washer Model 417 in October 2004. The plastic shocks failed in 2007. I replaced them with the newer set Sears offered on their parts site. Last month December 2010, the aluminum spider arm, which is part of the stainless steel tube assembly, broke. The part has a limited lifetime warranty which means I would have to pay Sears for a service call and if they determined another non-warranted part needed to be replaced, I would have to pay parts and labor for those too. I disassembled myself and found the bearings were beginning to go. One of the shocks I had replaced in 2007 is failing as well. This washer was about $650 as I recall. I purchased it because I wanted a high efficiency washer that would last a while. Instead, what I got was an efficient washer that didn't last very long at all. I'm very disappointed in Sears for not fairly dealing with this problem. I've read numerous complaints online for the very same failure. We need a class-action suit to get this fairly resolved.

My girlfriend bought a Kenmore washer from Sears (model number: 110.29422801). A week after the one year warranty on the unit ended she had an issue with the washer not moving from rinse to the spin cycle. When she called Sears, they refused to fix her problem for free given that her warranty had expired only a week prior to the purchase date. Now here we are less than six months after having the same issue again. I understand that things break, but a washing machine that had the same issue twice in less than two years sounds like a lemon to me. I have called Sears, and so far they have refused to stand behind their product. They have asked that I call another department in the morning. I will update this post as we progress to let you know how Sears does.

On October 18, 2010, my Sears front loader washer was making a strange sound. I called and had a repairman (under my service contract) some out and check it. On October 21,2010, the repair came to the house and stated that I needed two parts and ordered them. He stated that there were none locally and the parts would be shipped within a week. I called to verify when the parts would be coming on November 5, 2010. I was then advised that the parts were backordered until November 19th. I called on November 26 and was advised that the parts were again backordered and would not be in until December 5th. I explained to the service person that I had been waiting over four weeks and that under my extended warranty I could get a new washer. She checked and stated that she would give me the information for the new washer.

On November 26, I went to the local Sears appliance store and ordered my new washer. It was delivered on Nov 29 and the old washer was removed. You would think that after talking to parts and service several times that the backorder would have been cancelled when the new replacement washer was bought. No, this didn't happen. On December 28th (a full 10 weeks after the service man ordered the parts and 4 weeks after the last delivery date), I recieved two large 3'x3'x3' boxes from UPS. These were the backordered parts to the washer that I no longer own. I tried to get UPS to take the boxes back but was told they couldn't. I immediately called Sears to see when they could pick up the large boxes that they hadn't cancelled the order on. I was transferred to seven different service areas, disconnected once and had been on the phone for 47 minutes trying to get an answer. The last person I talked to stated that the boxes couldn't be picked up until Jan 4, 2011.

This was eight days of storing the boxes in my home while family and friends were to arrive at our home for New Year's Eve. They stated that they had no way to do it sooner and did not give me a reason why the order was not cancelled. The last women I talked to I could hardly hear even after I turned the volume up full on my phone. She stated that it would be between 8am and 1pm on January 4 that was the earliest time for pick up. When I asked about compensation for storing the order at my house, she stated that there was nothing she could do and she inferred that it was my problem that the order was not cancelled. I asked why the Sears delivery people couldn't pick up the parts. She stated that wasn't their job to pick up shipped parts. (Sears delivery trucks are in my area Monday through Friday). Parts had to pick them up and that would be Jan 4, 2011.

After advising her that I was going to complain to Sears, BBB and other parties, she stated that she could do nothing about the situation. I advised here that I bought all my appliances from Sears and was planning on purchasing replacement appliances in the next few weeks from Sears due to past quality and service, but now I will be looking at other stores with better sales prices and not just because I liked Sears brands.I was disconnected again.

Hi. I have a four year old Kenmore washing machine that rusted out on the inside. It rusted so bad the springs holding the tub balance broke throw the bracket. I have a five year extended warranty. I phoned Sears and have been fighting with Sears for over a month and a half. They keep telling me they do not cover rust. Then they told me my machine would be covered if the washing machine was faulty. I had a service guy out and he told use the water come over the top of the tub and that is why there is rust and they use cheap metal. He couldn't find any problem with the washing machine.

I called Sears the other day and talked to a Milisa girl and she told me my machine was covered and Sears was going to get back to me. The next day, Sears called me and told me that I was not covered again and they want me to pay $400 to fix the machine. I am still fighting with Sears. I told Sears to pull the phone call I had with Milisa and they still have not got back to me. I am at the point that I do not know what to do next.

I purchased the Sears Kenmore washing machine and dryer. The support for the washing drum is made of aluminum and completely corroded to the point of failure. I have found several references to exactly the same complaint. This part is designed to fail, and the repair is more than the cost of a new machine. So far I cannot even find the replacement part.

On 10/28/2010, my wife and I went to our local Sears store (we are 4 hours north of Los Angeles and 4 hours south of Reno, Nevada) so basically we are in the middle of nowhere. We specifically ordered the Kenmore top of the line matching washer and dryer set in the color Ginger. The local store told us they only had white in stock. We would have to wait 3-4 weeks. We ordered the gingers and waited the 3-4 weeks. Imagine our surprise when white showed up. We spent well over $4,000 and we didn't get our washer or dryer in the color we wanted and paid for. The delivery guys told us about the good deal we got on the dented gas range/stove combo.

There was no dent when we paid cash for it. The delivery guys sounded shocked we didn't know the range had a dent. When in the store, we were told it was marked down $200 because it was last year's floor model. We reluctantly settled for the white washer and dryer that was delivered. They were placed in the same spot and were using the same outlet that the old washer and dryer used with no problems. The new dryer doesn't work. The delivery guys tried to blame our electricity for the dryer being broken.

Sears sent their own electrician and we had an electrician that we had check our electricity and both said that the electrical socket was fine. Our dryer still doesn't work not even the power button, although the dryer light came on when you open the door. My wife and I have spend a total of 4+ hours on the phone talking to Sears trying to get someone to help us.

I purchased a Sears Kenmore HE washing machine/dryer combination in March 2009 and installed it in August 2009. I had been very pleased with both until about 6 months after using them. The washing machine (without the agitator) is literally eating my clothes up. When I get items out of the washer to put in the dryer, I have found several $7 wash cloths torn to shreds, as well as several of my nursing uniforms and husband's shirts. And the items that are not torn in shreds have to be literally pulled apart from being so wrapped up and severely twisted inside each other after the cycle is finished. This has been happening since I first purchased the machine and started using it.

I have an appointment set up with Sears service repair to come to my house. I also know that there is literally nothing at all they can do as it is the way the washers are made to wash the clothes but with my paid maintenance agreement, if I call Sears at least 4 times within a 6 month period to come to my house and nothing can be done, they have no choice other than to replace the machine which I paid over $1,200.00 for. So, beware, people, about these new HE washers that have no agitator! Trouble is in the making as we speak.

I purchased a washer and dryer on November 6, 2010. I was iffy about buying the two items and asked the sales representative (Jesus **) to inform me about the return policy. Jesus ** said that we could return it within 90 days if we wished to get a different one or decided we did not like the product. We took it home and right away, we started noticing some bad things about the washer and dryer. The dryer leaves all of my clothes very wrinkled even when it is taken out immediately after the cycle ends. The washer trembles too much and makes a lot of noise. I decided to return the washer and dryer because of those reasons. I called the sales rep Jesus and he said that if we wanted to return, then I would have to pay the restocking fee of 15%. I asked him what was the reason he did not inform me of this and he said that he was sorry, but that there is a 15% restocking fee.

What I feel is unfair, the sale representative never informed me of the restocking fee at the point of sale. I feel it was irresponsible of the Sears salesman not to tell us because I even brought up the concern about returning the items because this would be an expensive major appliance purchase that came to be over $2,000.00 total and the 15% is something I cannot afford especially with the holidays right around the corner. If the salesperson did not tell me right before I decided to buy the washer and dryer, there was no other way I could have known about the stocking fee! It is unfair for me to pay for something that could have been prevented if only the salesperson would have done his job. Please help!

On 9/4/10, I bought a washer and paid for it to be delivered and the broken one to be hauled away on 9/9. No show. They said I was picking it myself! The delivery rescheduled. On Nov. 1st, the washer flooded my downstairs. I called Sears and they said someone will be there in 3 days time to assess the damages. No one showed up until 11/9. The adjuster determined flooding caused by improperly installed drainage hose from the washer. Between 11/1 to 11/5, I was told they couldn't find records of delivery. Then I was told to call Sears' broker who told me to call Sedgewick, who told me to call Larkom, who told me to call Sedgewick, etc. They're broker to contractor to subcontractor to insurance, etc.

Finally, on Nov. 5th, I told Sears I am not dealing with anyone except them! On Wednesday 11/10, I called and talked to Rosie **, unit #82013 to have the washer reinstalled. Rosie set up an appointment for Tuesday, 11/16 with the window of 1-5PM. On Tuesday, 11/16, no show again. I called and was told by Terry ** unit #82013 that there was no work order issued! I asked to speak to a manager and was given ** where I was instructed to leave a message for a department that I am not sure if it is the correct one! I called back ** and talked with Ebony at Unit #82013 and repeated the whole spiel to her plus phone number, address, sales check number, etc. She couldn't trace my purchase from my telephone even though it was blatantly printed twice on the receipt.

After putting me on hold for 10 minutes I finally talked to Benni, who said she is the manager in unit #82013. I gave her my phone number again, zip code, name and sales check number. Then we got disconnected. I tried calling back on ** and talked to Richard, Chantal, Rachel and Priscilla. Each time, I told them that Benni was in the middle of helping me when we got cut off. I asked to be reconnected to Benni. No one was able to connect me to Benni. That is why I am on the internet now, fuming! I was on the phone from 3:30PM to 5PM trying to just talk to a manager! I am waiting for someone to call me back. You have my information, my sales check #** and phone number included. One thing for sure, after being a customer of Sears since 1978, I am cutting up my Sears credit card and taking my business elsewhere!

Watch out for the continuation of my saga with Sears!

I bought an extended warranty for a washing machine that I bought at Lowe's. The repair man came and repaired the machine, it was a simple fix, he just cleaned out a bit of lint and metal pieces that were clogging/blocking a small drain. Two days later, the machine just stopped working altogether. I called Sears, a tech was sent out a week later, and the machine worked until he left. I called him but he would not return. So, I made another appointment, this time no one showed up!

I took a half day from work. I was promised that he was just down the road and would be there in 30 minutes or less.Never showed. Bunch of liars. Now, I have to wait for another appointment time to be scheduled. I was told I could not get anything scheduled for at least a week. OK what is wrong here? You don't show up, so then I have to wait for a week. Sears you suck! I will never buy anything from your company and I will do everything I can to tell everyone about this ordeal. Spent over $200 on a useless service contract. I should have use that money to just buy another washer.

We bought a matching set of black front loading washer and dryer. We have had problems with it from the beginning. The baffles in the tub fell off. The washer would stop. We would unplug it, and it would start again. This would happen often. About 2 months ago, it quit completely. I call the Sears repair service to come and fix it.

At that time, it needed a new water leveler or something like that, a new hose, new clamps, and new baffles. She left and 20 minutes later it quit. I called back to the repair department, and was told that it would be another week before they could come out. The next Tuesday she came back. We had moved the washer to the dining area and had rented a washer locally, and had it in the utility room. The repair lady worked with it briefly, and said nothing was wrong. She moved it back to the utility room and left. It didn't even last one load and quit. I called her cellphone to tell her, and was told that she thought the motor sounded bad, so she would order a new motor. We thought she had made an appointment for the next Tuesday to put the motor in, but she didn't.

I complained to Sears, and they sent a gentleman out to put it in. It washed one load of clothes and quit. We had to wait until it was our turn on a Tuesday. She came back today. She found that it needed an electrical connector in the front of the washer. She said she would order it. I told her that I had spoken to several people at the main office and was told that if it required anything else, they would replace the machine. I told them that there had been 4 visits in 5 weeks, but because the repair woman couldn't, or was unable to find the problem, she left without ordering a part, or fixing the machine. I was told that was fine, and all there had to be was one more part ordered, and that was today.

When the repair woman was here, I asked her what I needed to do, or what she needed to do, so I could get a replacement machine. She said she knew nothing about anything like that, and I would just have to talk to some one at Sears. She sat in our driveway for 30 minutes, talking to the Sears offices, I guess. I called Sears shortly after she left, to see what I needed to do. We are paying rent on a washer, so I wanted to get a washer of ours back in the house. Sears did give us a laundry allowance of $25 a week for one month.

On the phone, I spoke to someone I had a hard time understanding. She asked me for a code, and my cell number. I didn't have any idea what code she was talking about, and was concerned as to why she needed my cell and not our home number. She did tell me to call the Sears store in Bartlesville, and have them tell me what machines were available. I told her that I had to see what I was getting, not just be told. So my husband and I drove into town (we live in the country), to see what Sears had to offer.

We were met by a very nice young man. When we told him what we needed, he called the warranty department. They told him that we didn't qualify for a new washer, because they had not come 4 times, and ordered a part each time. That was a question I had made sure to ask on the phone several times. We did not get a replacement at the store. I came home, and again called Sears, and was again told we did not qualify for a new machine until the repair woman came back out to repair it again, and it still didn't work, then we would qualify. How much is enough?

We have no consequences, other than my husband having to help lift and push the large black washer, when he is disabled and in continual pain, and the frustration of having to reschedule everything, so Sears can keep coming and not repairing the machine.

I called for a washer repair. For the longest time, they could not find me in their system, saying that the washer they showed was from 2001. My current washer is from 2005. The CSR tells me that the charge will be $** and they can be out the next day. When I informed them that I have the maintenance plan, I was told that they have to transfer me to a different department which conveniently was not open. When I called again, they gave me the exact same song and dance.

Once again, because I have a maintenance agreement, they have to switch me to a different department. The CSR tells me how much the service charge is and someone will be out the next day. Again, I informed them of the maintenance agreement. Now, the date is two weeks later. That's the earliest someone can come out. So, you get treated differently when you have already paid in advance for your service. What about the water heater, freezer, refrigerator? Do you have to wait weeks to get service? Due to this experience, not only will I never purchase from Sears ever again, I am also telling everyone I possibly come into contact with to do the same. I hate Sears.

Three and a half years ago we bought a top of the line "Kenmore Oasis Elite" thinking since we were in our mid seventies and eighties, this would be the last set of appliances we would have to buy!! Wrong. The washer has gone haywire and the appliance men tell us it will take close to $400 to repair! We are not, and I repeat not, happy campers. Especially since I was not completely happy with the washer to begin with. I tried loading it every which way and the clothes came out a twisted mess and definitely no wrinkle free!

Now, I find that it will cost half the price of the washer to get it going again. This is not good references for your product. I have learned just to deal with the twisted mess, but now this other. I have owned many Kenmore appliances in the past, but this product is certainly not up to your previous standards. The economic damage is hard on us as we have a limited income and cannot afford just to say "Oh, well" and run out and buy another, especially when we tried to buy the top of the line so we would not have to buy another due to our ages (now 87 & 76). I am not out to sue anyone, but would like some help in getting it repaired, I mean like getting the part replaced and we have already paid a $75 service call, which he said would take care of the service call to install the new part.

A service technician has attempted to repair our washer, that we purchased an extended warranty for, two different times. The technician said that the problem was solved on both occasions without doing anything except cleaning the washer. But still, every time towels are washed, we have to wring out the towels before they can be dried. This problem has been ongoing for a month. We go out of our way to make someone available to be here for them to come to repair the washer. I think that they should care more about the customer than to send contractors that are qualified to do the job that they are paid to do. I have asked to speak to a supervisor when calling for service but am denied. Could you help me with a phone number, name, Web site, or any means of contacting someone that will help us resolve this problem?

I have a Kenmore front load washer and I just paid out $560 to have it repaired. We have had Kenmore before and they never needed any repair. The machine is only 2 years old. We are on a fixed income and I find the cost of repair for a 2-year old machine should never have happened. We would like a consideration in reducing the cost of this repair.

Immediately, when knew, our Kenmore front loading washer had a door leak. After three visits, the repairman tugged up on the door and "fixed" it. The seal is always full of water after washing and needs drying or the standing water starts smelling of mildew.

Both the washer/dryer had hairline cracks in the left corners, which chipped to dime-size holes. After hours, which lead to months of begging and phoning, they fixed it, claiming it was then out of warranty; but I didn't pay as it started cracking within 6 months. It took them six months to come out. Now a few years later, the same corner is cracking again and also the white plastic is discoloring.

Also, my side-by-side fridge motor lasted 2 years. My oven also is running 20-30 degrees too warm. All appliances are 5 years. Two friends and a sister-in-law have also had similar problems the past few years. It's amazing how arrogant Sears is. They do not listen to their customers. Absolutely amazing. They are ripping off the American people. I will never ever purchase another Sears product of any kind after the way they have handled this problem.

New Maytag washing machine delivered on April 26, 2010. It's impossible to get hot water on the normal cycle. For large load, first cold, then hot up to 24 times each; ends up with cool water. It is hotter on warm than on hot. Get the hottest water on pre-wash cycle, but then have to stop it before it empties and turn into normal to finish washing and rinsing. It tangles the clothes, they get caught under agitator. A nightmare to use when a person has to be right there to control it. More water added stops the tangling, but what a waste of water as it fills up completely.

Wash days are a total nightmare and very frustrating. I have to constantly turn from one cycle to another to get the temperature needed for the right length of time. In small loads, clothes are tangled into a rope. They tell me this is how the machines are made. Nowhere in the instructions does it say a person can't get hot water on normal, but on all other cycles. Expect it to be cooled a little, but not equal amounts of each hot and cold.

In the last 3 years, I have purchased a washer, dishwasher, refrigerator and cook stove. Recently my washer that I purchased on 4-26-2008, was not spinning, I can pick up on the drum and wiggle it and then it will spin but not without a very loud noise. I went to the store in Cody, Wy and they referred me to a repair man. "Ma'am I do not know how much they will charge to come out to look at it. "

I think your product should last longer then 2 years. I purchased these appliances from Sears believing that they should last more than 2 years. If nothing happens on your part, I will never purchase anything from your company again and I will tell others that you do not back your product. I know that I could have purchased (purchased is the key word) extended warranty but I did not think that my washer would die in 2 years. I just think that as long as you have been in business you should back your product better than what has been shown to me.

September, week of 20-24, I requested service for a washer/dryer. The Appointment given was for 2 weeks later. The technician arrives October 8, checks washer /dryer. Dryer was okay. Washer does not spin dry clothes. Technician determines washer needs tensions to balance washer.

He indicated he will place order for parts to be delivered to my address and instructed me to notify Sears upon receipt of parts. Two more weeks go by, no parts received, no calls. Week of 18 of October, I called to ask when the service will be completed. No reply. October 20th, Sears called to ask if I received the parts and I replied no. The service person said she will verify where the parts were. She informed me that the parts are at their warehouse in Guaynabo and that the technician will pick up the parts, and on Friday, October 22, he will be installing the parts to the washer. On that same day (October 22), the technician called to verify if I had received the parts to which I replied no. He said they do not pick up parts at the warehouse and unfortunately they will have to make another appointment.

The service center called again saying that they are making a new appointment for service of the washer on November 5, but I still haven't received the parts. I have been without a washer for over 5 weeks because of bad communication between the service center, FedEx and the technician. I have had to find alternatives with family and friends using their washers (we do not have laundry service in my residential area). And also have had to use Dry cleaning service. I have been stressed for the past weeks making continuous call and no one has been able to give me a valid explanation or confirmation when my washer will be fixed.

I wonder if the maintenance agreement I paid was worth it. I worked for Sears many years ago, but frankly, the service now is just outrageous. I am at the point where I am about to report this to the Better Business Department in PR if I don't have a solution by Wednesday. I think I have been pretty tolerant. An equipment that cost over $1,500.00 paid for and service contract paid for in advance is just not fair to the consumer.

Kenmore Elite HE2 front load washer died after 3.7 years. It is a very expensive washer and a complete waste of money. The cost of the washer is $975 and the cost to fix $1,183. Apparently, a very common problem. The spider arms corroded off the stainless steel drum. Sears charged me a service fee of $129 to make a house call and tell me the good news. Sears must make a fortune just on house calls to tell folks the washer is beyond repair.

I was a loyal Kenmore (Sears) customer but no more and I am taking my extended family of appliance purchasers elsewhere as well. Sears is definitely aware and has no problem continuing to sell these defective front load washers. There should be a recall or a class action lawsuit.

My Kenmore washer is 1 year and 5 months old and I had to have 1 new timer and 1 sensor repaired/replaced at the cost of $265 with tax. I emailed the company and they sent me a new phone number to call to "further discuss the problem". When I called, the lady told me that it was a cash call and that meant because I did not buy the warranty, there was nothing that they could do. I asked to speak with her supervisor and she replied that this was the end of the line, there was no supervisor!

The Sears Kenmore Washer 400 Series to 800 Series obviously has a design defect in the Micro Chip in the switch. This chip is defective and when "Warm" function will not work. The only way to get "Warm" water is to stand there and manually switch the knobs from "Cold" to "Hot" to get warm water. Sears is aware of this design flaw, but they will tell you that it is Ralph **'s fault or the Government's fault by mandating energy saving methods.

Even though the Sales Personnel as well as the Repair Technicians are aware of this design defect, they quote the "party line" by telling everyone that the unit works as it is supposed to work in accordance with what the Government has mandated. They will not admit to the obvious design defect in the switch that very soon will no longer work. Our switch has been replaced 2 times already, and even the replacement switches have not ever let the "Warm" water come back on and work as it is advertised to do. We have called the Customer Complaint Department and are still getting the same old message that the unit is working like it is supposed to under the Government's guideline, which is an outright lie since there is a design defect in the microchip in the switch that Sears will not acknowledge!

I don't have a complaint against Sears. I have a complaint against the autofill feature. The water doesn't come up high enough, and the clothes are wrinkled. Wrinkles don't come out in dryer. I have to stand by and lift the lid for the filling to continue to the level I want. Also, it's very difficult to figure out how much soap to put in unless I know the level. And, of course, if I open the lid to look at the level, more water comes in.

Our washing machine broke on September 20th. I have the Sears 5-year warranty (what a joke). First appointment available was October 2nd! Tech called on October 2nd to tell us he did not have the parts—they had to be ordered! Sears did nothing for 12 days between being notified of the problem and the first appointment; they were given the error code on September 20. I had to wait for back ordered parts with next appointment on October 14.

They missed the October 14 appointment too! Warranty is a joke. An expensive joke with no service behind it! I'm without my washer for 24 days and no one at Sears cares! Sears customer service is so insulated. There is no one to talk to who can rectify an issue—no manager, no supervisor, no executive, no one! You have to write a letter to Sears corporate. Good luck with that. They are the same people who insulated themselves from the issues their customers are having!

I spent hours waiting away from my job for missed appointments! For an active family, four weeks without washer is torture! Spent hours at laundromats, which are not cheap at $4.50 per load!

I have an extended warranty on my washer and dryer from Sears. On two separate occasions I have had to call for repairs. They tell you that they can be at your home between 1 and 5. I asked that they come after 3:30 because I teach in another county and my husband works outside the home.

The lady calls me 1/2 an hour before she is to be at my home. I am in the middle of teaching and it is only 12:55. I explain to her that I cannot leave and she says that she cannot stick around for two and 1/2 hours. I told her that the appointment was supposed to be later and she said she lives too far away to wait for me. They are only available to do repairs in my area on Wednesdays. She suggested that I take a 1/2 day off of work. This is the second time that we have been without our washing machine for two weeks because they are not available during the times that they say they are. I do not understand why they give you a time-frame and then wait until the day of the appointment and expect you to be available.

My washing machine is sitting with rotting water that will not drain and we are unable to scoop any more out. It smells disgusting and I am sure it has to be doing some kind of harm to the machine. We have two weeks of driving 20 miles to the laundry mat, spending $30 to wash clothes that have compiled over the week. If the repairer has her way, I will have to take 1/2 day off of work.

I bought the LG frontloader washer and dryer.The Le light keeps coming on and I've paid service men to fix. They gave me the bill to repair and left me with still just a broken washer. I see everyone has the very same problem.

I purchased a Kenmore Elite Oasis washing machine less than 2 years ago and now it appears the control board went out. This appears to be an issue with this particular model from what I've read, but because it is out of warranty, the repair responsibility is on me.

This is my 2nd Sear's front load Kenmore washer. This one is less than 1 1/2 years old. I purchased it after my 2 year old Sear's front load washer stopped working, I did not have an extended warranty and the cost to repair the 1st washer was going to be almost the same price as a new washer. Now my 1 1/2 year old replacement Kenmore front load washer, which I purchased with an extended warranty, will not spin and I have been trying to get it fixed for over 3 weeks. I went to the Sears repair website and it says "same day or next day service" and asks for the zip code. It comes back with "service is not available, call the 800 #. District 0008147, Tech # 0652396, SO # 40070203".

I call the 800#, but cannot get a repair person out for 1 1/2 weeks (only one repair person assigned to my area and they only come out 2 days a week and all appointments filled for the next 2 days they are in my area). Appointment was between 8-12, the repair person shows up at 1:30 pm and does not know anything about front load washing machines. He had to sit on the phone as someone walks them through diagnostics, which takes over an hour. I was told it is the control board and that I must order a new on, schedule a new appointment for them to come back and install the board. First appointment available is another 1 1/2 weeks away.

Finally, 3 weeks later, repair person returns and says Sears sent the wrong repair board and need to have them send the correct one. They cannot tell me when this will happen or when they will be back. I call Sears repair to find out what the repair person could not tell me. I was passed to a "supervisor" who passes me to someone in customer ordered parts. The person in customer ordered parts says it is a warranty part so they cannot help me and tells me to call Sears back. I call Sears repair back and again passed to a "supervisor", who passes me to another "supervisor". This person says they cannot tell me anything because their computer only updates at midnight, so they cannot see what the repair person entered or ordered and when they are coming back.

They tell me to call back tomorrow. I am still without a washing machine and still not closer to having it repaired. Why buy a Sears product and/or pay for an extended warranty if you cannot get the product repaired? I run a small lodging business and my washer is critical to running my business. I purchased a Kenmore product because I thought I would have quality and quick customer service with as little down time as possible. It has been broken for over 3 weeks and I have no idea when it will be fixed.

In February 2010, my wife and I purchased a Kenmore front load washer and a 3-year full service agreement for 181 dollars. The washer worked fine until a few weeks ago when the drum started making a thumping noise from time to time until finally the washer just quit on us. We called sears and they sent out a repairman on Friday to take a look at the washer. It took him just 10 minutes to figure out that the washer has a manufacture defect and he couldn't fix it til the next Friday and he'd have the parts shipped to our home.

We have 3 small children and that didn't sit well with me so I went to the Sears store and spoke to one of the salesmen. He was understanding and he tried to speak to the 800 service to see if he could help me in anyway, but he was stonewalled at every turn he tried to get me a loaner, if not a replacement washer. All he could get me was a promise of a $25 reimbursement check for having to use laundrymats while the washer is down. I don't think I want to buy another appliance from Sears ever again.

We purchased an LG WM2455HW front loader washing machine in March 2009 with Sears' 5-year maintenance agreement. After about 1 year, we noticed the musty odor in our clothing, that seems to be common in front loader washing machines. We went through Sears for guidance on this issue. We were told to do various things to improve the "smell" that results from using this washing machine. We followed their advice, as well as have Sears send 3 technicians to our home, to repair the problem.

We were given the same advice, that had been prescribed by the Sears customer service. We asked Sears to fix the problem, and we were told that there is not a problem that they can fix. Under the Sears Maintenance agreement, they are to "maintain the proper operating condition of the product". So, now I have to fight with them, to honor their maintenance agreement. I was sold a washing machine that has not maintained the proper operating conditions, unless one considers adding a moldy odor to one's clothes, "proper operating conditions".

Economically, I have given Sears my money for a defective product, that is covered by their maintenance agreement, which has cost me time, money, and suffering, because they are violating their own maintenance agreement.

I purchased a Kenmore Elite Oasis washer from Sears in 2007. The past couple of months my washer has been throwing a code F1 error. I've looked on the web site on how to fix it and found all of these other complaints about the same washer and then recalls about them. I called Sears and they are telling me that my washer doesn't qualify for the recall even though it is doing the same thing as all of the other ones that I have read about. They are telling me that I have to pay for a control panel. I think that this is a bunch of bull and I think that they should stand behind the product that they sell, especially if all of the same washers are doing the same thing.

My washer is located in the basement, so we have to either stay in the basement until it decided it wants to work. Then when it is on the rinse it does the same thing, so we have to run back downstairs and hit the stop and then the start button to get it to work. This is very time consuming and inconvenient for all of us. Please help.

I have purchased a Washer, Dryer, Refrigerator, Vacuum and Lawn mower from Sears within this last year and it has been a nightmare. Current problem is the Dryer, poor service repairman and Store manager with attitude. I've called for service 2 times to get the problem resolved with no results. The same repair man came out on both occasions. First time, he replaced a thermostat, 2nd time he informed us that since we had a Bravo Washer and a Kenmore dryer they didn't match thus the dryer over dried the clothes. What?! Uh, what's the moisture sensor for? And wouldn't one think that maybe it's the sensor that is fouled? Considering drying on Delicate overheats the dryer making my clothes smell burnt! Ridiculous!

A friend of mine from Western Kansas, who happens to be an appliance repair technician was here a couple of weeks ago. I was doing laundry and he smelled the dryer! He instantly knew it was wrong, told me the part was little over a hundred dollars. He can service Whirlpool but not Sears Brand appliances, thus told me to have technician come out again and tell him what was wrong.

Well I'm not mechanical savvy thus, couldn't remember the terminology, but of course know if the sensor isn't sensing correctly, duh! I contacted the store and asked to speak with the Manager several times, and he was always out of town or told I'd get a return call and of course never got any calls returned. Finally, Wednesday of this week, I got a hold of the manager, Shane. I told him the problem, he said he would get with the Technician. Not a call back.

I called him this a.m. and he informed me that the tech says nothing wrong with the dryer nothing they could do. I invited the Manager to come over and smell the dryer, see my clothes that are getting wrinkled beyond belief after 5 min in dryer and the stench they hold. He declined my offer, saying all he could do was send a tech out again, of course, the same tech for he is the only one in our region.

I am appalled! I went through this with my Mower I purchased this spring, ended up putting out more money and buying a different one because the problem could not be resolved! I had to call for service on my new refrigerator for it hums and "clunks" very loud. Of course, Tech said nothing wrong, new units just do that. My vacuum is always losing the belt.

What is wrong with Sears Appliances? My family has always purchased from Sears, but now the quality of the appliances are not as good and the service in the store and from the Technicians is far below any acceptable standard. In the last 5 years, I've purchased 2 sets of Washer/Dryers, 2 Refrigerators, 3 Mowers and a vacuum. A substantial investment with losses. I would really appreciate a resolution in this matter.

I purchased the Kenmore Elite washer and dryer set (over two thousand dollars). What a mistake. First, the handle broke off the dryer within a week. I was sent a new one; it's a big dealt to try and replace that. The washer is a fiasco. The water smells like rotten eggs with the first load each day, which means I have to run the washer empty first then use it to wash clothes. Even the clothes don't come out looking clean or smelling fresh. I have had to purchase special tablets to "wash the washer" each week.

Even that doesn't help. Where do I save on detergent and water with all this going on? Now here's another problem. Even when the washer is shut off and the door is left open to air out the washer, the tub fills with water within an hour. Explain that one. The dryer only truly dries clothes on "heavy duty"; otherwise, they aren't fully dry unless they are truly lightweight clothes. I absolutely loathe this washer and dryer. I have gone into the store with questions and complaints and told to get it fixed by their experts. Why is this my problem to pay for? And extended warranties, come on now, why should something so ** expensive break down in such a short time?

Piece of junk, that's why. Yes, I have written complaints, and was told to schedule a repairman at my cost. Big help. So there it sits, used daily and stinking up our clothes and house. It uses excessive water and detergent. It caused smelly clothes, dingy clothes, and at times, the bleach dispenser doesn't empty fully until the next load goes in and spots the dark clothes with bleached out dots. I bought it in 2006.

I purchased a Maytag Neptune Washer & Dryer and was never notified of a class action suit which qualified the model purchased. Who was suppose to advise me of the suit? The people who were notified received up to $1000. Can you help me?

I bought a Sears Kenmore Elite HE3t washing machine 17 months ago. I did not buy a warranty because I couldn't afford the extra money and I think of their pressuring you to buy one doesn't say much about their confidence in their product. Today my machine totally died. It is the control boards which are very pricey.

When I called their customer service to ask a question, they told me they could not answer any questions unless I had bought the policy. I was seeing red at this point. I actually went into one of their store and told them I thought their machines were **. No machine should have broken down after such a short time. I left there telling the saleslady that I am going to make sure I smear their name.

I had bought mine at their outlet and it was a $1,000 machine. And now it doesn't work. To say I'm angry is a very big understatement. I plan to contact their corporate offices. Frankly the whole idea of these warranty protection plans is not much better than old style extortion.

We purchased a new front load Kenmore HE 2 Plus washing machine on 06/12/2008. It is now September of 2010 and we had to have it fixed by Sears once in the first year. A couple of days ago, it was spinning and made a terrible noise. We stopped it and unplugged it. We have found out the motor fell off and put a whole in the drum. We called Sears and since we trusted the name, we did not purchase the extended warranty. We will have to pay more to fix than what the machine is worth. We have always been loyal to Sears but not anymore. Their stuff has turned into junk. You should get more than two years from an expensive machine like that. We will have to buy a new washing machine. For now, we are doing our laundry at the laundry mat.

My wife and I purchased a stack-able washer and dryer from Sears in Auburn, NY on 9/7/10. They were to be delivered on 9/16/10, and much to our dismay, when called to check on the delivery status, the whole order had been cancelled! We reordered and rescheduled and they were to be delivered on 9/18/10. When they arrived they had the the improper hookups with them. They had portable hookups instead of stack-able.

We have made several phone calls trying to rectify this matter to no avail. We told the gentleman in the service department at Sears we no longer wanted them, and that we wanted our money back. We were told we could not have our money back, only store credit. We have paid for these appliances with cash. It states on our receipt that our satisfaction is guaranteed or our money back. We are not satisfied. It also states that the items must be returned within 90 days with the receipt to get a full refund. It has been 11 days. We have not been treated respectfully or been dealt with in an honest manner. Thank you.

When my new washer was delivered last Friday, 9-10, they knocked the vent hose off the dryer by mistake. They tried to fix it but needed a longer piece of hose. I cannot move the washer to fix it and have been trying to get them to come back and fix it. So far they put me on hold and then tell me they left someone a message and I will get a call. I have not received any calls yet and we still cannot use the dryer.

In March of 2005, I purchased a Kenmore washer and dryer from Sears at the Arden Mall. I did not bother with an extended warranty as I trusted the name and spent a great deal of money. A few weeks ago, I was pulling my laundry out of the washer and noticed blackish brown streaks all over my clothing and sheets! I couldn't believe my eyes. After I googled the model # and discovered that there were approximately 60 very dismal reviews on this particular machine. I realize that I have no recourse and after 5 1/2 years of very light use, I am disgusted. I will never purchase another thing from this store. I wrote a letter to the corporate headquarters but doubt if anything will come of it.

We purchased a Kenmore Elite energy/water saving washing machine. The first year, I had Sears servicemen out 3-4 times because it wasn't getting my clothes clean. The repairmen ran it through the cycle and tell me that there was nothing wrong with it. I made the mistake of not contacting Corporate Office or a lawyer that first year instead of just living with the washer. I didn't get dirty clothes out every time I washed, just at times. I was given lame reasons like "Don't use gentle cycle."

I told them of a dress that came out with the dirt still on it, to which I asked, "Why did I purchase a machine with gentle/handwash setting if I can't use it?" and received no reply. I washed a coat on normal cycle, again I called Sears and heard from the repairmen, "Use the highest dirt level setting" or "You are using too much soap." What was the purpose of "energy-efficient" if I was to use the longest setting to wash a coat that wasn't ground in dirt but sand off the back of my car I had brushed against after a rain? I had repairmen out again before the warranty went out on the washer; they replaced a couple of things but it fixed nothing.

I did send a letter of complaint to Corporate Office and they offered to extend my warranty or 15% off a new washer of my choice. I asked them why I would want extended warranty on a product that their repairmen can find nothing wrong with, replace two things on and my clothes will still come out dirty. 15% off a new one - the one I purchased they could never make work right, it should have lasted me 10-15 years. 3-4 years I have to go buy a new one? I asked them, "How is it energy-efficient when I have to wash my clothes twice?" I sent Corporate Office a picture of a sweatshirt that had just been washed and dried, so they could see that I was not lying to them. I felt as if the repairmen didn't believe me, that I was crazy or maybe they just didn't want to deal with corporate.

I tried to tell them that it doesn't do this all the time but it's very aggravating when it does and there is something that has been wrong with it since the first year when I tried to get something done by having repairmen come out. It was nearly $1,000.00 for this washer. Sears has lost my business and my respect after this past year due to the washing machine incident and recent purchases that I won't get into. There is nothing worse than having to wash one load of clothes twice and that is happening more and more frequently now.

I realize now that I should have contacted BBB or a lawyer the very first year. We learned from experience and I hope that my speaking out will give wisdom to others. Buy from a local small town dealer who is going to listen to you, be concerned about your complaint, and not just tell you that there is nothing wrong with it and who have their trained repairmen in that brand of appliance that are there with them in the store. Anyone can change oil in a car, but I would not trust my transmission work to someone who knew oil but not transmissions.

It was an expensive lesson to learn! Sears lost my business and respect when they offered extended warranty on a machine that there was never nothing wrong with (apparently clothes aren't to come out clean) or 15% off a new purchase to replace a machine that never worked properly.

I am washing my clothes twice, using more water to do so and getting lots of frustration. I am looking for a used one to replace this because we can't afford another 8-9 hundred for a new washer again right now.

We purchased a washer and dryer from Sears in February 2007, a Kenmore HE2 plus set. After owning the washer for four months it broke, they said it was the main board. I went six weeks without a washer from the time I called until they actually fixed it. After calling and freaking out, they finally sent me a fifty-dollar gift card, not like I wanted to purchase anything else from them. Next thing you know, it was broke again.

After that fix, it worked loudly until once again breaking down in 2010. I stayed home from work only to have the guy not show up and not call. I called and they said they were sorry. He went home ill. Now that my warranty is no longer good, it's broke again, imagine that. When I called for all my paperwork, they told me I have only had my washer fixed one time. After refusing to agree with them and knowing better since it is broken more than fixed, they found my paperwork, it is put under my dryer! They still have not sent my paperwork I requested either.

I will never buy from Sears again, all my appliances in my house will be replaced by Lowe's or elsewhere.

Service is TERRIBLE. I waited all day for the service only to find out at the last minute that the service person called in sick. Service on my Oasis washer (3rd time in 3 years to have major parts replaced.) The service person tried a number of replacement parts with no success. The instrument panel is being replaced for the 3rd time, but still not sure if the instrument panel is the problem. I am frustrated with Sears service people and Sears products period. I will never, ever buy another Sears appliance in my lifetime.

I purchased a Kenmore washing machine at Sears no more than eight years ago. It appears to have a design flaw. Three loads of laundry have now been ruined by the machine. The first two times, I thought my child had left art supplies in her pockets or something. The washing machine leaks its own mechanical grease into the machine during the wash cycle such that three loads of laundry are now permanently ruined and beyond use. I can see paying $129 for a washer repair, but now I'm out three loads of laundry as well.

I cancelled an order for $342 for home service to work on my washer machine. My account was deducted after I had cancelled. I would like for my account to be credited for the money that was taken out .

Your service is terrible! Last year we bought about $18,000.00 worth of new appliances and services from your Colorado Springs store. The last 2 items were a new GE Profile front load washer and dryer - high end, plus we also bought the maintenance agreement for them. Our brand spanking new high end washer died on us at the end of July. Here it is almost September and it is still busted, shot and dead in the water. What a huge waste of money. No part available, and no service available.

Lots and lots of "I'm sorry," but no resolution. This whole experience has been very enlightening about doing business with Sears. We purchased all these items in good faith that we were making a good business decision. It appears that this is no longer the case with doing business with your company. Based on my confidence level right now with Sears, I'm sure this email will fall on deaf ears.

My Kenmore washer needed a new control panel. I called customer service and was told the cost of a control panel was $98.45. So I scheduled a visit by Sears repair service. That cost me $137.39. But the repair person said the cost of the control panel was about $270. If I had known this, I would not have requested a service call. I feel I should be refunded the cost of the service call, $270, plus $137 did not make sense since I could buy a new unit for a little more money!

The washer stopped at mid cycle, with wet clothes and water in tub flashing FL. I cancelled it and unplugged it but nothing helped. It will not run at all. Online repair said to tell the model and they would service in 24 hours. I got an appointment for late afternoon. Sears called running late after 5 pm. They said they were mistaken and my service would not be done until 6 days later. I asked, "How can this be?" You had a man today but not for 6 more days. I called the store, Sears parts online chat, and customer solutions department.

They all are content that 6 days is an appointment. They also stated that they give personalized customer service as their statement online. I find this is nothing at all from what I received. My part is under litigation and may not be solved for years, so I am expected to understand Sears attitude. I will pay anyone before I have them repair it. I will never purchase and advise everyone to forget buying from Sears, as they do not give service and do not care if you are unhappy.

Got a new washer 4 1/2 yrs ago brought a master protection agreement. 4 1/2 yrs later and $1.517.99 in covered repairs now I am once again waiting for a part for 2 weeks. The washer coast $460 new. Not good for reputation and not a good way to run a business. My warranty runs out in 2 months. Guess I am stuck with a lemon even through I don't meet the lemon guidelines. With the lawnmower problem last year and now this, I think it's time to shop somewhere else. Two more weeks without washer warranty runs out in two months. Most likely, I will have to replace washer in near future.

I purchased a Maytag MHWE 300VW12, front loader in April, 2010 from Outlet Store. Also, I purchased the Master Protection Agreement for 5 years. The machine washed once on quick cycle and later it began immediately giving F25 codes or would stop on its own. I had to drain and spin unwashed clothes. I had 3 separate service calls which resulted in 3 separate reasons why it was not working. It appears to be working on their computer system when they perform a quick cycle without clothes. It would wash a few times and then stop again. I requested an exchange prior to the 90 day period but was told no go due to they had to replace a part 4 times (read the fine print) before they would consider an exchange. No parts were replaced just serviced an appliance that won't work.

Washer finally stopped on yesterday. It did not restart at all and called for service (4). I am also sending a letter to Sears Corp in Hoffman Estates. I am sure I will not get any satisfaction. Bought from Sears over 40 years, not what it use to be. I will no longer buy Maytag products from them or anyone else again.

I bought a Kenmore refrigerator from Sears for delivery on 7/27/2009. It was delivered to my summer house on Nantucket with a damaged stainless steel door. I called Sears on many occasions. Sears insisted to have a repair person to look at the refrigerator door first before they would order a door. This could only be done on a Tuesday they said. Unfortunately, I am only there on weekends and occasionally during weekdays. I even offered to install the door myself.

Last fall, I called Sears and asked to re-open this matter next year as the house would be closed for he winter. As I was not able to use the house this year, it was not until this August that I contacted Sears again. Now they say that the warranty expired. As the claim was opened within days after delivery (8/72009), I see the warranty expiration as irrelevant.

June of 2009 Sears replaced our front load washer that ripped holes in clothes, was moldy smelling, and timer was off. One year later we have been watching two weeks for parts to come in. They are replacing the tub, bearings, timer. The washer didn't make it one year! My dish washer went out after a year. Paid $$1700. Dryer makes so much noise downstairs and clunks away. I was first told it was from cold weather, now it is just getting old. Had a maintenance agreement I year of our maintenance agreement is waiting for parts to come in, waiting for a service appointment and waiting all day for a service appointment. Does Sears use lower quality of product parts for there appliances? Seems strange that everything I buy from them needs repair. Appliances should last at least five years without breaking down.

I purchased a front load washer 4 years ago, a Kenmore model # 11047089600. It brought me nothing but problems since day one. After the warranty, I didn't bother getting the extended warranty. Well according to the Sears tech I need a new motor and new boot, all about $700.00. So am I happy with their top of the line washer? No.

I bought a Bosch front loading washer and dryer. No one could tell me how to use it. I thought, no big deal I'll read the book, but I thought wrong. First, the washer molds in the door opening and smells like old mold. How was I to know how to set RPM's, I don't even know what they are? The washer on wash and wear leaves the clothes wet and then when you put them in the dryer on permanent press but they won't dry and come out looking like you slept in them. I called and Sears said I must pay $60.00 to have someone come out and explain the thing to me as there was not one person in the store that knew anything about them.

I called Bosch 2 times and they suggested that I change the RPM to a lower spin like silk. They came out wet, but I did it, and put them in the dryer 3 pieces on permanent press, of course they didn't dry, they were too wet so I continued the cycle and what a wrinkled mess they were. I was told to shake each piece that I put in, I did that but it didn't help. I hate this outfit and the service people don't know what to tell you. I am sure they have never used the product in their lives.

My front load washer is one year old, I purchased it in March 2009. It stopped working. I called Sears and they sent out a tech. He said it was an electronic board problem, and I was to receive by mail this part, which I did.

I had to take another day off of work for this man to install. The part was a used part and the wrong one. So another appointment with another part coming through the mail. The part was correct this time but, it was not the problem. After the tech left, I did two loads and the washer stopped working again. No one at Sears customer service could get another tech out the following day, it is always a week out.

Well I was very upset but Sears was not concerned with me. Long story short, I am supposed to have my 6th appointment today and I have no faith. I can not believe Sears is permitted to treat people like this. I have a lemon of a product and this is not fair. I paid a lot of money for my washer I am a widow and live on my money alone. I must work and can not afford to take days off, let alone taking my clothes to a laundromat. I was going to contact Sears Corporate office, but after reading these complaints, I can see nothing is ever done. It is just not fair.

I purchased a Maytag Neptune washer and dryer in 2006 October. I have had several complaints from mold jeans wrinkling terribly, an electron panel went out (all this in washer) and no one ever told me there was a class action or any problems. In fact,Mr. ** told me his sister had this same set and she did not have any problems and loved it. I knew nothing of the lawsuit until I had a repairman at my house this week for another Sears problem, a freezer that is 3 months old, is leaking and the light doesn't work. I asked him about this washer. He told me about all the problems and the lawsuit. Since I was not told of anything about this, is there anything I can do now?

I purchased a front load washer from Sears approximately 5 years ago. I called Sears repair department on 6-28-10 for repairs. I talked to a foreign person that could barely speak English. She kept telling me she had no record of my purchase. She finally found it under an old phone number I had at the time of purchase. She scheduled an appointment for me that Saturday between 1-5 pm. She continued to cross sell me other home improvement items Sears offered. I explained to her I was not interested and I just needed my washer fixed ASAP. I told her to make sure she changed my phone number since we no longer had the number she had on file. Saturday came around and I called that morning to verify my appointment, as I didn't feel the person I talked to early in the week seemed to know what she was doing. I again got a foreign person to help me. She verified the appointment but stated the phone number was never changed, just as I had expected.

She informed me someone would call between 1:00 pm-5:00 pm for my appointment. 5:00 pm came and no one ever showed. I was furious. I called Sears back and got a foreign person again. She stated my appointment was rescheduled for the day before, and they tried to reach me but of course I had the wrong number. I asked to speak to an American who spoke English. Another representative got on the phone and was rude from the start. I explained everything that happened and she acted like it was my fault they had the wrong number. She said they rescheduled for July 13. I told her to forget it, that I would never do business with Sears again. So guess what? They showed up anyway on July 13. I went ahead and let them look at washer an hour later. The tech told me it would cost over $400 to fix and he recommended I just buy a new one. He stated that brand is not a good one! Bottom line, I would not buy from Sears!

I have a service contract that I purchased on my washer/dryer. My dryer broke on June 26th. I was told someone could not get to my house to fix it until July 9th. Two weeks later, I called on July 8th to check to see if they were still coming and was told at 10pm that no one would be here to fix it because "the technician had been removed from this route." The next appointment is July 28th, over one month from the time the dryer broke. That is the best that they can do.

I have a front load washing machine purchase 2005. Have had numerous problems. With spin-out cycle, several repair calls two years. I also purchased a maintenance agreement. Due to the track record of repairs, computer driven. I scheduled a repair for my machine. Called 06/21 first available date. 06/25 Friday, 8-12. Received call 06/24, animated due to over booking. Unable to make appointment. Next available will be 06/28 Monday. Upset but had Monday off so would accept. Received a call 06/28 at 9:00 expecting it to be Sears. Tech en route. Customer service says, "Very sorry due to family emergency. Tech unable to come." Okay, now when? 07/06, where is the customer service?

I ask several times to be transferred to supervisor to expedite ref to customer solution. After several phone calls to 800? Don't know where I was pointed. I was never offered anything sooner or given a supervisor to expedite. Sol, okay, after being a customer for 30 years. Yes, 30 years. Of credit card pay etc. I'm no longer a customer. Still out of service with my washing machine. And not a call back from anyone. Expressing, "How sorry or what can I do to keep you as a customer." Customer retention must not be a priority. So I am filing a complaint. And hopefully this will alert someone who cares about customer service. I have been going to the laundry mat for over three weeks. Now due to cancellation of appointments. Approx $60 so far have not been offered any restitution.

I bought a washing machine from Sears and had it installed by them about a month ago in our laundry room in the basement. Over the last 2 weeks, I began to get a strong sewage smell in the basement. Since our neighbors had faced a sewage backup a few months ago, I feared that the same may be happening to us. Hence, I contacted our condo association and got their plumber to come in and take a look. After inspection, the plumber said it was not a sewage back-up but improperly installed drainage pipe in the washing machine that was letting in sewage gases into the house.

I called up Sears to inform them about this and asked them to reimburse me for the plumber's charges since it was directly caused by their poor installation. The customer service agent, Joanna, was most unhelpful. She kept insisting that since I had not called Sears about the complaint in advance, they were not liable to pay. I explained to her that I had no idea that there was a problem with the washing machine installation and that I had thought it was sewage backup and hence, there was no point in calling Sears for that! She then kept saying that since the plumber had handled the piping of the washing machine, their installation warranty was void!

I found her entire attitude to be unreasonable, uncooperative, and very rude. When I asked to speak to supervisor she said that her supervisor do not speak to customers. This entire episode illustrates Sears's very poor attitude to customer service and a complete dereliction of their duty.

Firstly, they installed the washer wrong. Then instead of apologizing and trying to make up for the trouble they gave me, they have this ludicrous demand that I should have called them for what I thought was an unrelated problem. Then the agent actually had the gall to tell me that when the plumber found that the problem was because of their installation, I should have asked the plumber to go and continue to suffer the noxious fumes in the house and call up Sears to come and fix it. And pay for the plumber's visit myself.

We suffered through a noxious smell in the house, especially with an 8-month-old infant. I spent money on the plumber and so much time and effort in trying to get this fixed by Sears.

I bought washer and dryer with delivery to be on Thursday. I had not called the night before. I called them on Thursday and learned I had a 2:00 pm to 4:00 pm slot. I waited until 5:00 pm when it was finally delivered. It was dented on back and new dry vent hose, which was purchased with dryer, was not installed. I went to their store and spent 1 hour with manager Jan **. They could not find delivery information and she said she would call. She did not call me back!

I went to their store the next morning and spent another hour with Al and Sunshine, also the manager, who attempted to fix issue. 800 number contacted and I spoke at length with Hajime who I could barely understand. She said her system was down and she could not access any information, so she would have to call me back.

I spent several hours trying to get what I had ordered and paid for -- a new, undamaged dryer and a new dryer kit. They now expect me to again take off from work in order to meet their delivery man, whenever they can again access information and get scheduled

I purchased a GE front load washer just over a year ago long enough for the warranty to run out. From day one, the soap dispenser always leaked out and ran down the front of the washer. Sears sent their repairman out twice to assess the problem. They had no answers as to why it was leaking out. They ordered me a new dispenser and it would still leak out and run down the front. I am so unhappy and dissatisfied with this washer.

Today, I had to have my washer repaired because the pump went out and this washer is just over a year old. I was also told that probably what happen was the dispenser tank was cracked upon delivery and because you have to take the whole washer apart to repair it, they didn't want to bother with it. So now I have to add the detergent to the wash and I can't even use the beach at all because it doesn't work right and I have to use the bounce sheets for the dryer since I can't put in the conditioner with it being a front load. I feel like I got a lemon from day one and I feel like I am owed either a replacement washer that works or have send someone come out and replace it at [their] cost since this has been a problem from the very beginning.

I would appreciate someone getting in touch with me regarding this matter. I look forward to hearing from them soon. Not being able to use my soap dispenser since that is the purpose of having a soap dispenser is for it to gradually release it into water when needed and my pump went out leaving me without a washer to do my clothes.

We bought a washer (Kenmore600 made by Whirlpool) 3 years ago because our Kenmore washer of 12yrs didn't work. Now, our new one is acting up. When it starts to wring the water out of our clothes, it shakes so badly, that we have to lean on it to settle it down. It's not a matter of not placing clothes in wrong, it does it with every wash. I'm tired of leaning on it all the time. We don't have much wash. We are retired and only have 2 people in the house. I have called the place where we bought it at and all they said was "It can't be fixed". (My husband called) Sears has gone downhill as far as I'm concerned. I'd like to know where I can go, to get something done about this.

I bought a new washer and dryer set in 2007, and I am having major problems with it. Evidently, there were problems with this model in 2007, and they continued selling it to people. I purchased an extended warranty, but they kept telling me they couldn't find my information. I finally got the information, and they are telling me that the extended warranty doesn't cover the parts that went out, event though I was told it covered unlimited parts and labor for 3 years, after the original warranty. I have already paid someone $250 to fix the washer, and it is out again. They are telling me that I will have to pay at least another $200 to fix another part that has gone out.

I purchased a high efficiency Maytag front load washer from Sears on 1-12-08. The warranty is up. The problem is the water stays in the boot wash after wash. This causes mold and a very, very bad smell and eventuality water bugs. Maytag sent a repair man on 6-1-10 and he put in a new boot. This is 6-2-10 and after two loads of wash the new boot is full of water. The washer needs to be replaced. I am 76 years old. I have a serious heart condition (triple bypass) cancer and breathing problems among other problems. My doctors have warned me about this mold.

In the past year I bought an air conditioning unit, a washing machine, and a freezer from Sears. The service has been incredibly poor. The air conditioner was installed in a rush, so the installers had to come back to correctly finish the job. The freezer broke (all food perished), and the service people did not show up twice for their appointment, so I was waiting at home twice for half a day. Scheduling an appointment is difficult - I just was again 55 minutes on hold until I could schedule a warranty repair. So if you value your time, or are a busy professional, stay away from Sears. It's not worth it.

I purchased a Sears front loader washing machine model # 970-C42062-00 about 6 years ago and I have found this "heavy duty" washer totally unsatisfied. After all the hype of front loader, I bought 3 of them (2 for the kids), and just after 6 years there was a thump in the machine and what I found on the rear bracket that holds the drum broke off . And this drum scrapped the bottom and now I would have to replace the housing that holds the drum. In all my years as a repairman I have never seen something built so cheap. Beside the smell from the machine and the clothes not getting as clean as our old top loading, this took the straw when I found that it would cost me $500.00 just for the parts. Then put the machine together. My old machine was 15 years old and thought it was time to change. What a mistake. I feel sorry for the rest of the people that have a front loader. Please stick to top loading machines and the heck with savings for you end up spending it later.

I have a Sears Oasis washing machine purchased in 2007. I have replaced the circuit board, now I was told by a Sears technician that I will need a new tub which costs $590.

I brought a new Samsung washer on 05/09/10 and they delivered on 05/11/10 and I didn't told them to take my old washer out from my garage they took it without my permission and I called the delivery department as soon as the delivery people left from my house they didn't give any answer yet I am still calling daily they don't have any answer for that yet and also whatever they delivered it's not working either.

I've bought Sears appliances for years and have for the most part been very satisfied. But this last Whirlpool front loader washing machine needs better designing. In the front of the door, it fills up with water down in the rubber part. I have to sop it up after every load and it's all mildewed there. That is my complaint.

In 2004, I purchased the Kenmore calypso washer and dryer. I had the pump replaced on the washer with in 2 years. The dryer was never right from the get go, usually needing to run two times for every load to dry, now the washer finally went for good this weekend dumping 30 gallons of water on my floor, which took three hours of clean up, and taking the load of soaking wet clothes to the laundry. 6 yrs? That's all you get for $700. From now on, I'll buy from some other over priced store that might actually want to stand behind their product.

Physical Damage? How about 30 gallons of freekin water on the floor soaking into my freaking carpets, or the fact that I lost 4 hours start to finish cleaning up the mess, instead of spending it with my daughter who was home for the weekend.

I have always believed in Sears and thought is to be reputable and reliable retailer. My mother, following her mother, always went to Sears for her appliances, clothes, and gifts. My father, like his father, loves the tools. It was only natural that when I made my first large purchase that I trusted Sears. I did a lot of research. In the end, I decided to purchase my washer and dry at Sears because of its positive history. I was very happy until, the unit completely stopped running. I was shocked that it broke, considering how new it was and that I do not use it often. It is not in operation nearly as often as normal unit because I live alone. I thought surely this is an easy fix.

I called Sears to have it repaired. I have had to wait three weeks for the assessment, parts to be ordered, and installation. Today, I was told that another parts is broken and that all together is will be about $500. To order the new part and for the installation, it will take another week. Therefore, I will have been without a washer for 1 month. That is extremely inconvenient. I have had to go to the laundry mate and I deplore them. I have a skin condition and have to be extremely careful with how my clothes are washed. Due to this situation, I had no choice but to use the laundry mate and have had adverse reactions. I have had to spend time and money washing and waiting for my clothes to get cleaned. Then, I had to go to the dermatologist and get a heavy dose of steroids to control the reaction.

I have had to make arrangement to have someone stay in my home and wait for the technician. This next time will make a total of three times. I am new to this state and do not have friends or family that live here. I have had to pay someone to stay at my house and wait. The first time the technician came to my home, he was late. My appointment was from 8-12 and he came around 2 p.m., only after I called and called for information. To repair this two year old machine, I have had to spend relatively the same amount as the original cost. All of which is very disappointing and unsatisfactory. In addition to this, Sears will only guaranty the new parts for 90 days. I have no security that the new parts were made with quality. If I want any warranty, I will have to purchase them at an outlandish amount.

I called customer service to request compensation. Given my situation, I would like to have a warranty provided to me. I think this is the least Sears should do, considering the circumstance. However, I was told that it was my fault for not purchasing an extended warranty and that Sears could do nothing. I was and am very disappointed. I know that appliances can be bad, but this machine is 2 years old and barely used. It should not have broken. I should not be forced to go to a laundry mate. I should not have had to expense my skin to risk. I should not have had to go to the doctors and buy more medication. I should not have to pay double the price for a working washer and now I should have to pay more to guaranty that the parts work.

I am not asking to be refunded or given any discounts. I am asking for the parts I paid to be guaranteed and that Sears stand behind their merchandise. I was sold a lemon and I paid for the repairs. I am asking now for Sears to be honorable. I would like to be able to tell my friends and family that Sears did do the right thing in the end.

I bought a washer from the outlet store and was told that it would come with drain hose at the time of purchase. I paid extra for next day (Saturday) delivery and installation. Caesar the delivery guy, and the assistant were great. They were very professional and advised me that the drain hose was not there. The salesperson had insisted this would be included. They called their boss who said that I had two choices, wait a week for the part to be sent or go back to the store to negotiate with them. He said the device was purchased from an outlet like I was buying from a second-class flea market. This is totally unacceptable since the store is 2 miles away from me.

I have a Sears Oasis HE washing machine that has a defective board. The machine will stop and give me an F1 reading. I have to hit stop and cut off the power several times for the machine to work. When I called Sears about the recall on the part, my serial number was not on the list. If I am one of the ones who have a defective machine, why can't I get a brand-new board for my machine like so many others?

I am having to pay $129.00 in labor plus the cost of the part. This is an unfair practice, and from doing an Internet search, I am not the only one unhappy about Sears. I am having to pay $129.00 plus whatever the cost of the part is when there was a recall about this problem. I should be getting this fixed for free.

We have a Kenmore Stacker Washer/Dryer. We chose to unstack these so we ordered a new top/panel for the washer and feet for the dryer. They products were sent tom the wrong address. The top was damaged and we only received one foot. Your employee told us we did not order enough feet. I then proceeded to explain that we needed four feet.

Replace the top and it appeared that they did not send brackets and screws. We went through the parts list to order what we needed. I then asked this employee how much. I was quite shocked at the prices but continued. I asked to review the list to make sure we were ordering the right parts. She told me that she had already ordered these parts. I asked her why she would order parts prior to confirmation and payment. I told her after almost having to argue to cancel the entire order and I would go somewhere else. She told me that I could not cancel or change this order.

I bought a Maytag washer on 12/22/09 for $527.93 and it was delivered on 12/23/09. I found that the delicate cycle on my new washer did not work correctly. I spoke to a sales person at Sears and the individual wanted me to pay an extra $200.00 for pick-up and another selection of another washer. I was within my 90 day period and I feel I should not pay the $200.00. I am very upset and not happy with your product Maytag Centennial Washer and just wish for another one. I am also upset with Sears for not providing the customer service that they are known for.

I bought a washer back in March 14, 2009 and ever since that was delivered, it was defected and ripped all my clothes. Sears is a joke. They need to be put out of business and learn to treat customers in a better way and A&E Factory Service is a joke as well. They cancelled me more than once. I got the tech and my clothes are still ripping and the washer walks on the floor and makes a loud noise. The tech said it's normal to rip up clothes and to walk on the floor. They need a better method to get out to your house and stop wasting people's time. Fix the machine right the first time.

Purchased a Sears Elite front loader washer and dryer in 2008. Of course, we purchased the 5 year warranty to go with it. The first day we used it, I couldn't believe the noise it made, I thought it was a jet engine ready to takeoff. We called the service department on two separate occasions to have someone check it out. They assured us that the noise was normal. Really.

So for two years I hated to be in my kitchen when the washer was on in the next room, hated it! Well, I recently found myself back at Sears to purchase an apartment washer/dryer for an in-law unit, when I asked the appliance manager about our elite washer dryer. He told us there is definitely something wrong and call the service provider and insist the send someone. We did and sure enough, as soon as he heard the noise he said it was broken. Of course my wife had to wait from 8:00am until he showed up at 5:30pm that day.

So fine, he orders the parts for repair. Schedules our repair in a week, parts show up at our house two days later, with 5 days before the repair is scheduled. Today my wife is waiting for an 8:00am to 12:00pm arrival, he doesn't show until 2:30pm. They open the washer and discover the motor is faulty, the parts that were shipped had nothing to do with the necessary repair.

While they were clearing the room they handed my wife a heavy pot that was on the washer she turned to set it down but the repair guy left his tool bag on the floor, she tripped and fell down the pot landed on our kitchen table with a 1/2 inch glass top. Fortunately, she wasn't injured but the glass top shattered all over the kitchen. Now the washer sounds fine. After this experience I will never ever do business with Sears again and I will discourage anyone I know from doing business with them as well.

Sears is no longer a store that can be trusted to provide customer service. We purchased a Kenmore Washer and gas dryer three years ago. The dryer stopped working almost four weeks ago and we have been trying to get it fixed without results. Now Sears service states they back ordered a wiring harness and it will be here April 30th. That will make it 8 weeks for a repair on a machine that is 3 years old. We have asked that Sears exchange the machine for another dryer and we question why Sears does not stock parts for their appliances. The customer service reps repeat the same line over and over and over, "We understand but.." At one time Sears provided outstanding customer service but those days are over.

Not quite 3 years ago, I purchased a stackable washer and dryer for about $900 for my daughter in Illinois. It stopped working approximately 3 months ago, but this weekend was the first chance I had to visit her since then. We called a service company to look at the units and they informed us that the timer in the washer was bad, the felt sleeve around the dryer drum was bad and some other miscellaneous components would have to be replaced. Even so, they stated that the unit would not be completely reliable as it appears that various other components had overheated and could possibly catch fire or fail at any time.

I am writing to you to voice my disappointment at the quality of the appliance that I assumed would last quite a bit longer than 3 years. By the way, the parts to get this thing up and running would be somewhere in the neighborhood of $600 but still wouldn't guarantee that the machines would keep working for any given amount of time! I have been a loyal Sears customer for many years and am very disappointed in regards to my purchase as I was led to believe that these machines would perform exactly as new.

My research has shown me that I didn't really save that much on the price in the first place and the length of time and amount of use we experienced have been anything but a bargain. I realize that the 3 years my daughter had this, doesn't entitle me to any warranty consideration from Sears but I felt that I must inform you of my disappointing experience and tell you that I probably won't consider Sears for any future appliance purchases. If you check my card history you will see that I have purchased many large and small appliances over the years from Sears but I cannot justify any future purchases as my faith in the quality of your products has been clearly diminished. and yes, the machines in question are Kenmore brand.

Ordered a washer and dryer. They got lost and I had a guy from Arizona called and asked me why I didn't answer the door because they are at my house. I told the guy from Arizona that they are not here and they said they were. I told them no, I have to get on the computer and tell them how to get here to my house. I didn't realize I was going have to be a dispatcher for Sears. Then after installation, they asked me to reply on the survey to say that they were on time and they weren't, they protected the house and they didn't, they installed every thing up to par. I thought they did that but they didn't after I had to balance the washer. I realized that they didn't install the dryer correctly.

I called to find out how to get them back out to my house and correct the issue. I spent an hour the first day to get customer service to give me a time in which they could get out to me house before the weekend. I could not understand 6 out of the 8 people I talked to. I had to wait till 6pm to 9pm to hear what time I could have them come back out and do it right. Which was hard to re plan the next day when every thing is closed. So no phone call from a computer telling me what time they were to come out and do their job again. I called at 11 am to see where they were at and if they were going to install the elbow on the dryer vent.

The Customer Solution call center for the second time didn't do a damn thing. They again transferred me to delivery talking broken English on how they were going to call me today at 6 to 9pm and do their job right on the weekend. I called the store where I got the washer and dryer and she said that it was going to get fix today. So don't get delivery because if that doesn't work then you will have to deal with the customer service department that will do nothing for you except learn a new language and a lot of passions. And left to do it yourself or wait till it works for them.

My five-year-old portable washer stopped working, so I called Sears and was told it would cost $140.00 for someone to come out and look at it, then the fee for fixing the problem and it would benefit me to buy a service plan which would only cost an additional $235.00. If I agreed to this, they would send someone out in two weeks. After searching for and finding a more reasonable repairman, I found out the computer panel went haywire and will cost $400.00 to fix or buy a new one. Sears sure isn't what it used to be.

The Neptune Washer/Dryer was delivered 12/1/06. There were extra charges for setting up both machines. Almost immediately we had vibration problems with the washer, including loud rattling that sounded like the machine was breaking apart; and, the end result was that the machine always moved off balance across the floor. The first, of at least 4 service calls, was handled by a Sears "trained" technician. What a waste. All he did was move the washer back in place and tell us that we weren't loading the washer the right way. Wow! After doing laundry 50 years, some kid tells us we aren't doing it right? Our last service call for the "vibration and dancing across the floor" problem was last week. We were told that Maytag had a part available to correct the problem. The cost is in excess of $200, plus labor (about $500 total). Shouldn't Maytag be held to the same standard as, let's see now, oh yes, Toyota? Our government has made a media circus out of this recall. Why not Maytag? If there is any relief from Maytag available for this problem, please tell me. Thank you.

I bought a washer and dryer at Sears. Both were Frigidaire products. I sent in the rebate form as instructed by Sears. It was denied. I was informed by Frigidaire rebate people that it was done through "paytoupgrade." I went to this site and could not connect. All the serial numbers and receipts are with Frigidaire rebate people.

Prior to this situation, I had to have Sears return two extra times to have the products installed correctly. I lost two half-days work and the first installer took my Philips screw driver by mistake. I also had to buy a new vent hose since the first one was crushed. Now, its not Frigidaire's fault. Its Sears fault but it means they sell the product and then do not install it correctly. To that end, I have given up on any rebate and also given up on purchasing any name brand from Sears. I'm just out a rebate and a Philips screw driver. [Their] product is working perfectly and installed correctly after three visits and my technical assistance being an engineer.

I purchased a brand new washer and matching dryer from Sears, which had two pumps, and three control panels replaced on the washer within the first year. No one wanted to declare the unit a lemon or replace it no matter how many times I asked. I took it to the corporate level (what a joke), sent a three page letter of all the problems over the course of the year with the washer. Even then, the case manager was skirting the issue that this is a washer that, in my opinion and observations over the course of a year, was not only a lemon, but a badly designed unit. I decided to go higher up and email all my correspondence with the case manager and the letter to some executives (another wasted effort).

The final resolution, in all their wisdom, was to give me an allowance for the washer, but for the dryer. There was no way in heck I was going to go with the same washer again, so I ended up feeling like I was getting ** by having to settle for a mismatched set or spend more money to get a dryer that matched. I did not buy a mismatched set of appliances. These units were only slightly over a year old. How is that right? Sears does not value its customers. I say go anywhere but Sears for your appliance needs. I had to spend over $900 for a dryer to match the washer.

My wife and I paid good money for you to make sure that our washing machine works properly. We noticed a noise and called for an appointment on the 17th of February. The appointment was set for the 20th of February. The technician came out and had to order some parts. It took two weeks for the parts to arrive. The technician arrived on the 6th of March. He then came to the conclusion that he needed another technician to help. On March 13th, the technicians arrived to put in the new parts. That is when the real problems started.

Repairs were done while I was taking a nap. My wife signed their paperwork at about 10:30 and left the house to do some errands. I came out at 11:25 to find water all over my service porch, leaking into my garage out the driveway and into the street. My original call was at 11:30 to report the problem. I was told that the technicians were called and would be calling me for a return time to Diedra. I then turned off the water to our house. At 1:19, Henry and I was told the same thing except that I was informed that it was being escalated to the next level. (Whatever that means)

At 1: 45, my wife called to report that we had had to turn off the water and could not flush our toilets, prepare food, shower, brush teeth, or any other things that everyone needs to survive. She also put in a damage claim. She was also told that it had been escalated to the next level. (You must tell your people to use that word to placate your customers.) At 7:37 pm, I called again and was told that all I could do is call back on Monday. The exception in this case is that the technicians had the prerogative of not finishing their route. He also told me that it had been escalated to the next level. (I got warm and fuzzy over that one.)

So here I am on a Saturday night with no water and a huge resentment with the Sears repair department. You can expect that they will take your money and do the work on their time, rather than at the convenience of the customers. At 11:30 pm, our son came over to turn off the valve behind the washing machine, since I am a 60 year old disabled veteran.

I bought a new Kenmore washer and dryer on Feb 28, 2009. We went to Sears to see if the warranty was still good. I was told that it ran out 11 days ago; the lady told me that there was nothing that Sears could do. That's okay. I will stop buying from Sears; your washer lasts one year. Shame on you.

We have bought a whirlpool washer. The tub has broken 3x flooding my basement and office the 3rd time. We are asking from answer from Whirlpool of how they are going to compensate me for all this aggravation.

My nightmare started less than a year ago. My husband purchased a red Samsung front loader washer/dryer from Sears. When the washer/dryer were delivered, I received a red dryer with the pedestal and a white washer without the pedestal and the delivery man was surprised that I was upset. After two weeks, I finally received the correct washer and pedestal. On Feb 12,2010, my dryer stopped working so I contacted the 18004myhome. They knew exactly what was wrong with the dryer by what I told them the heating element needed to be replaced. They scheduled to have my dryer repaired on Feb 25, 2012.

To my surprise, the technician showed up to fix the dryer with no parts. They had already told me over the phone that it was the heating unit so common sense would be to bring a heating unit, at least I thought! The technician stated that the heating unit had to be ordered and it would take at least an additional 10 days to repair the dryer. I then called 18004myhome again and this is when the runaround began. I spoke to two different customer service reps and they did nothing but apologize as if that helped any. I don't want to hear apology after apology I want answers! I was placed on hold while the representative called the parts department. After a 10 minute wait, I was told that the parts department was closed and I would have to call back the next day. I demanded to speak to a supervisor and the representative was very hesitant to connect me to a supervisor.

After 38 minutes, the customer service rep hanged up on me. So I called back and had to explain my whole story all over again only to hear "We do apologize you are going through this, ma'am." I swear they must read it from a script! A supervisor finally gets on the phone and again I get an apology but there is nothing they can do because my parts were ordered as "emergency" and I just have to wait. Since I was not satisfied, I asked to speak to the supervisor's manager. The supervisor claimed there was no one higher and she was it! She did not appreciate it when I explained the chain of command to her and informed her that unless she owned Sears she indeed had a boss! After an hour of getting nowhere, I hung up.

I called back about two hours later and retold my story another 2-3 times before I spoke to someone with "supervisory" rights whatever that meant. This "supervisor" was at least a little more helpful and actually offered two options: 1.) I could either rent a dryer from a local appliance rental store or 2.) be reimbursed $25 a week for laundry services not to exceed $100. Now, my new date for repair has moved to 8 March 2010. I received a call from Sears informing me that I was scheduled for repairs even though the parts had not arrived (go figure). I was guaranteed that my dryer would be repaired by the 8th of March.

To top it off, I was told that my dryer parts were placed as an emergency order. I don't see how ordering parts on the 25th of February and having them scheduled for delivery on the 8th of March is an emergency but I guess it's just me. It just so happened that the parts finally arrived but no technician! Once again, I called 18004myhome and I was told that the next available appointment was March 16th. (Are you freaking kidding me?)

I demanded an earlier date so again I was briefly placed on hold and then told, "Well, we can have someone over at your house tomorrow morning (9 March 2010) between 8am and 12pm." I agreed and requested for the technician to please call my cell phone when they were on their way so that I could ensure I would be at the house. The morning of 9 March 2010, I called 4-5 times between 7-11 am to ensure the technician had my number and that they would call me.

Each time I called, I was reassured that the technician did indeed have my number and everything was locked on. To my surprise, 12 pm came and went and I did not get a phone call. So I called back only to hear, "We're sorry ma'am but the technician went to the house at 10:45 am and no one was there so they left." I was told I would have to reschedule and that unfortunately the earliest available date was now 25 March 2010. Needless to say I lost it! To make things worse, Mary from customer solutions was about as helpful as a migraine!

She seemed upset at the fact that I wasn't overwhelmed with gratitude. She stated that she could "squeeze me in" for March 11, 2010 from 8 am to 12pm as though she was doing me a favor. I asked for someone to come back today and her answer was, "You can either reschedule for March 11th or March 25th and that I had no other options."

At this point, I had no choice but to pick the 11th and she claimed I was now scheduled for the morning of 11th. I called back 30 minutes later to confirm and I was not surprise to hear that I was not scheduled for the 11th of March but scheduled for the 25th of March instead. I called customer solutions and spoke to another supervisor who scheduled me for March 11 2010 from 8-12. At this point, I would not be surprised if no one shows up on Thursday morning (March 11, 2010) or I get a phone call asking to reschedule. Needless to say, I am extremely displeased with Sears! I do not understand why it takes a company as large as Sears over one month to fix a simple dryer! This is totally unsatisfactory.

Let me begin that I have always been a loyal Sears and Kenmore customer. I have always had their washer and dryers and have never had any service complaints until now. On February 28th, the internal rubber ring on my Kenmore front load washer that prevents leaking was damaged. I called the Sears service enter right away. I told them what was damaged and asked them to make sure the part was in the truck. I was told I could not get an appointment until March 3rd between 8 and 12.

The serviceman arrived looked at my problem and said he had to order the part and that it would not arrive until Tuesday the following week, so I made an appointment for March 10th. Well, it is March 9th and the part is not here. I have just received a call from Sears informing me that the part was just shipped yesterday and that it takes five business days to arrive and that I need to change my service appointment. I cannot get another appointment until Wednesday March 17th! This is a huge inconvenience as I have two active children and loads of dirty clothes that cannot be washed. At the initial service appointment, Sears had me pay for the part (that has not arrived) and for the service (that had not been performed yet), so I am stuck waiting. I will know better next time and take my business elsewhere!

The day after Thanksgiving 2008, I purchased a front loading washer and dryer. Because they had so many orders for this set of washer and dryer, I did not get them until March 13, 2009. Here it is March 2010 and the washer needs repair. I thought no problem, it is still under warranty. How wrong I was. After calling 2 times on 2 days, I was told twice that my warranty started the day I purchased the washer. I said, "you are telling me that the warranty started on the washer before it even existed?". They just repeated what they had already said and asked if I wanted to schedule an appointment. They informed me that there would be a $70 fee and then whatever the cost of parts and labor. I told them no and that I would not be buying anything else from Sears again.

I bought a Sears washer & dryer in Aug. 09. Because I am elderly, I did not feel that I could deal with Sears, and that I was/am not happy with the way the washer performs. My daughter came to visit me recently, and said she would negotiate with Sears. It has turned into a nightmare. They put her on hold, disconnected her, refused to let her speak with a manager for 2 whole days, only to make a service appointment for today, between 8 AM-noon.

When no one showed up by noon, she phoned them, only to be put on hold for two hours, hung up on, again refused to be connected with a supervisor, etc. The tech finally came here, 5.5 hours late (with no phone call telling us that they changed the appointment time), only to be told that "that's the way it runs, there is nothing wrong with it", and left, without giving us any satisfaction. My problem with this washer is that there is actually no "delicate" cycle. It washes and spins just as hard on "regular" as on "delicate", and it's tearing up my clothes! It runs ways too rough and hard. It seems out of control.

It has caused mental anguish, frustration, and wasted 2 entire days of my daughter's life! No results were made. They did nothing to help us, telling us "that's just the way it works". I spend many hundreds of dollars on a washer that I hate! Will Sears exchange it, or refund my money? I am doubtful. When my daughter got really upset on the phone today, after being on hold, hung up on many times, refused to be connected to a manager, then being told by management that "he was not here to be compassionate", then put on hold again, disconnected again (3rd time today!), and she called back and was very upset (naturally), they accused her of being "verbally abusive", and said that "they cannot send out anyone to our home, because they would be endangered by my daughter", thus, totally copping out on their responsibility in any of what has occurred between us and them, especially that we have been waiting for their tech since 7 AM today, and they changed our appointment time without our knowledge or permission! We had no idea where or when their tech would come, after making an appointment for 8AM-noon 4 days ago! Sears is a horrible, awful, and abusive!

Is Sear just lousy concerning customer service or they just don't care? It has three weeks and my washer has still not been repaired. At first, I talked with someone who obviously works out of her home to schedule an appointment and we scheduled it for the next day at 2, which was a Saturday. No one came and by 4:30.

I called and she told me that she did not have me scheduled for that day. Huh? I told her that I just talked to her the day before. She was going to try to get someone and since I was taking groceries out of my car, I asked her to call me on my home phone and she repeated the number. What does she do? She called me on my cell phone! When I tried to call her back, she didn't pick up. When we finally got another day scheduled (and my husband took off work), the technician stated that the part was bad and the machine is now in worse shape than before. That was over a week ago and no one has gotten back to us yet. Is it just me or is Sears mainly interested in selling than service?

About two weeks ago, I contacted Sears' service department because my Kenmore washer was not working properly. The earliest appointment they could make was in two weeks. I was given a window of 8 am to 5 pm which meant I had to be home all day. The technician arrived at 4:30 pm. It was apparent he was inexperienced because he was on the phone getting guidance from a superior. He diagnosed the problem. I had to pay him not only for his service call but up front for the part and for the service call to install it. The total bill was $339.81. I saved over $150 by purchasing a rebuilt part. The earliest follow up appointment was in two weeks.

On February 22nd, a different technician came out and installed the part. He said the washer was working fine although he did not actually run it. The following day, I went to wash a load of clothes and the washer wouldn't start. I called the repair station to set up another appointment. Unfortunately, I have to wait a week. I am partly to blame for this situation. About three years ago, I bought a Kenmore Calyso washer. It was a pile of junk. But because I had faith in Sears a year later, I bought a HE2t. Since the beginning, the washer leaked. And now this! I have paid in repair bills about half of what I paid for the washer new. This is the last Sears product I am buying. I will spread the word to all my neighbors and friends.

Our 4-year old Kenmore Elite frontload HE3t dryer stopped working Wednesday morning after the first load was dry. My mother called and set up the service call for this past Saturday. They called her twice before Saturday insisting on getting authorization for either of two service calls: one for $130.00 (+/-) which the parts and labor would be tacked on top of, or the $198.00 deal which would cover all and give us a one-year warranty. My mother said she could not give authorization, that they needed to get that from me, and gave my phone number.

They never called but did show up at 5:45 p.m. on Saturday. I then tried to contact the service department to get the $198.00 service, but they denied it and said that because it was not done before the serviceman came out, it could not be done. I then called the customer service care department and got the same declination. We still had to pay $134 (lower plan which they automatically decided without our authorization) and did not have the part that was needed and said he would have to come back. My husband watched him as he got the dryer to work without the part--showed my husband where it went, and told him it would be another $45.00 when he came out with the part. My husband got the part number and said that he would do it himself. The cost for the part was $35.00 and would take a week.

So we paid $134.00 for nothing except a diagnostic and a lot of frustration. My husband tried to engage the dryer as the technician did and it did not work, so we are not sure the diagnosis was correct either. Sears customer service care is a joke. They have lost us as 40-year customers and I will never set foot in another Sears store as long as I live.

In March 2009, we purchased the following machines from Sears in Fort McMurray, Alberta, Canada: Kenmore Elite HE5t Steam Front Loading Automatic Washer with model number ****, serial number ****, type ****. We also purchased the matching dryer, pedestals, and a dishwasher at the same time. In early May 2009, we began to notice that the fabric softener and bleach dispensers were not dispensing the liquid. I performed all of the required cleaning and checks in the manual with no success. And finally, we called Sears' Service with several months, phone calls and visits to Sears, later a technician from Fusion Electric came by to look at it. In the meantime, we started getting an F-20 error code during operation. I made sure that there was ample hot and cold water to the machine and that inlet screens were clean.

So far, the technician has come by about 6-7 times and replaced several parts with no success. They have records of all parts replaced. We are unable to run a cool or cold-water wash since the machine was new, F-20 code and we also have to purchase special detergent with fabric softener. The last time they came, at approximately 6 weeks ago, they diagnosed it as a cold-water inlet valve problem and we had to order more parts. Sears called me and told me that parts would be rushed out and that our service call was being treated as a top priority.

To date, this machine is still faulty and we are leaving for vacation on Friday, February 26 for two weeks. When we return, technically, the warranty will be expired. This is a new and top-of-the-line machine that does not work properly. We are unable to use cool or cold-water wash. We also need to buy special detergent with a combined fabric softener. This is the poorest service I've ever experienced.

On Wednesday, Feb.3 2010 I purchased a washer and dryer from the Fairmont Store which I chose to get delivered. I was told that it would take 2 days and I was to receive my purchase on Saturday. On Saturday there was a snow storm, I understood why they couldn't come on that day. With a 2-day delivery guarantee in mind, I would think they would deliver it the next day which was a Monday. Well the next day was on Wednesday the 10th. Then on Wednesday the company called to cancel again! This was very upsetting! So the next day was today February 11, 2010, the time window was 2:45PM to 4:45PM. At 4:27PM, I got a call from the driver, he said that he would have to change the delivery date to another time because he couldn't find my house. I asked him where he was and he said he was on 857 in PA, 40miles away from my house.

Now this really got me going! I gave good directions when I purchased my washer and dryer and this is not how you treat a costumer! You changed the delivery date twice! I would make sure that this person is taken cared of if they are unhappy! They would not turn around and bring my items! Now I was told that I have to wait until Saturday the 13th and they would try to get my items to me by then. I don't know when the 2-day delivery became a 10-day maybe! I have had to go wash clothes twice and send a lot of money which I shouldn't have . I should have been washing them at home! I can't tell you how upsetting this was to me! Here I am Just waiting on what I purchased last February 3rd!

I called and talked to many different people and none could care less for how upset I was! And now I have to wait. I thought Sears were known to take care of their costumer's. I guess not! This has been a total and complete mess! Since phone calls do not work for me, I thought an email would maybe help? Something should be done about this! If I do not get my items on Saturday, I want my money back and I will go to Lowe's to purchase a washer and dryer this weekend! I really need these items badly and Sears does not care! I have never experienced anything like this ever before! Hopefully someone can help me!

Purchased a Kenmore Elite Front Loader washing machine 4 years ago. From the get go, I had to service the machine. Now the door is wrapped and cannot close and the rubber inside does not drain the water out, so the water sits there and makes the wash room stink. I called Sears and of course had to wait 3 weeks for a repair technician. Finally it came out at a cost of $136.00 to tell me that it would be $600.00 to repair the washer.

Sears bears no responsibility except to take my $136.00 and tell me tough luck. I will never buy another Sears brand product again. It really is a shame what they get away with, treating the public the way they do.

I have been having a problem with a front loading washer purchased in September 2008. The company has replaced the washer once and now, I am having the same computer problem with this washer. The parts were ordered on January 5th 2010 and I have not received them as of this date. I have been told that they are on back order and will now not be shipped until February 26th.

I feel that this problem should have been solved in a more timely matter. I asked if they could replace the part with one from their stock models and I was told that it could not happen.

I have been a Sears customer since 1961 and I feel a loyalty to them but it seems that does not mean anything to the Service Department. I hope this can be resolved soon, as I have had to go to the laundromats several times a week.

I ordered a Magtag washer/dryer online on 1-26-10 and was told repeatedly by the very nice saleslady based in Tempe, Arizona, when we were discussing various prices that I would get a rebate for the delivery charge ($65) and pickup charge ($10) on my old washer/dryer. The noise from her coworkers (loud talk, loud laughter) in that room while I was ordering was deafening. Very totally unprofessional. I should have gotten a clue then.

After completing my order online, I then filled out the rebate online to their minute specifications. Took me over an hour to do so to satisfy this faceless entity that kept refusing my information. Even went through the procedure of how to get the rebate. $75 credit card or a $75 gift card. The website accepted my rebate form (finally) And, I received an email saying that it would be x amount of days before I got the rebate because of the 90-day return policy. No problems with communication or account number at that time.

Today I received an email that the sales info that I gave them does not match theirs, and that I need to log on to the link provided to correct the info. Guess what? Can't. There is no such order number, customer number, or password in their system for my email address. I've been trying all morning. 1 hour by now to get a new password. Guess what? I'm still waiting for a new password after an hour. I've asked twice. Tried to create a new account so that I could complain. Can't because I guess they have my IP address and keep filling in the wrong password for me despite my erasing it over and over. Tried to check "my orders" thinking I could go in by the backdoor to see what is going on...can't because I have to log on to do so, using my email address, which immediately comes up with the old info that doesn't work. According to their records, I've never done business with them, apparently.

And, guess what? The password that doesn't work is the one they supplied me during the delivery process. After the password that I used to create my "account" to get my rebate didn't work. Did I say that my customer # doesn't exist, either? I'm totally blocked out of Sears now over $75. I've turned Sears in to the local BBB. The delivery process was another horrible experience, the same as I've read above with the same heavily-accented Indian reps. They even told the local delivery that I'd "rescheduled" for a second time when I was pulling my hair out about the already "rescheduled" delivery date which was a day late.

Among many calls to the customer service department and referrals to as many different numbers as I "hadn't reached the correct number," I was referred to the employee accident number. I'll not do business again with Sears. Ever. They are crooked as the day is long. I've not received the rebate promised over and over by the saleswoman, who probably doesn't even know how this crooked company works.

I called for service January 10th on my front loader washer, approximately 4-5 yrs. old. I have the extended warranty. The repairman came and indicated he would have to order parts and this was a two- man job. The parts were delivered to my house a week and one half later, when service came to install, the shell of the machine was busted. He indicated this happens all the time with this particular part which costs $200. He removed the huge box which contained the broken part. This scenario has been repeated 3 times!

Three shells have been delivered, all three are broken. I am so frustrated by this because I have been without my washer for over 4 weeks now and lugging clothes to the laundry mat is exhausting. Friday, Feb 5th the part was delivered, I immediately opened the box and of course, the shell was busted up. I immediately called Sears and their answer was they are ordering the same part for the 4th time and really sorry about this.

I have tried repeatedly to get to a supervisor but they don't seem to have any on staff. This part costs $200 now times that by 4, $800 - $600 in broken parts, not including the other parts that are in my basement and the stainless steel tub. I just think this is unacceptable way to do business. I have been purchasing Sears appliances my entire life, but after this nightmare, I will not purchase any again. I am wondering why someone would continue to send the same part 4 times with this kind of history. I will let you know what happens this week! I am so frustrated, angry and just plain so upset to have an expensive and such a very necessary appliance broken for so long. I just can't tell you how stressful this is. I am 59 years old, work 50 hours a week. Just so frustrating. Please let me know if you can help me.

Would I ever buy a Sears washing machine again? If you want to build up the muscles in your arms, it is good for that because the clothes come out soapy wet after spin drying. When you finish hand wringing them, they are still pretty wet because my hands are arthritic and not strong. Left in the washer tub are between 3/4 cup to 1 cup of water. My clothes used to get dry in 30 minutes in the dryer, unless I was washing a heavy bedspread, draperies or such. Now just for dresses and underwear, it takes over an hour to get them "damp". Afterward, I must spread them out on tables, bed, over shower rod, etc to finish drying before I can put them away.

When filling, I have to stand right there to mix the water. It has settings that says "hot," "warm" and "cold". Warm and cold are both cold. Hot is hot and alternates with cold. It works independently of my wishes so I have to wait until it finishes filling to introduce my clothes because I have to manually alternate between hot and cold to get warm. Sears says this is Ralph ***'s idea. Well, I am certainly wasting more energy from my dryer. Would I buy another Sears washing machine? It does teach you patience and self control. I have no confidence in its dependability.

My wife went to price and pick out a dryer at Sears on Friday Jan. 29, 2010. She spoke to Carol, a saleswoman in the washer/dryer appliance department. Carol informed her when of the sale price, when the unit could be delivered and advised we had to purchase a replacement tube kit. On Sunday, Jan. 31st, I went to Sears, spoke with Carol and made the purchase of a Whirlpool dryer ($424). At no time did Carol mention there could be a problem installing the dryer if the gas shut off was not located directly behind the dryer and scheduled the delivery date for Monday, Feb. 1, 2010.

My wife took the day off from work to await the delivery but when the dryer came, the driver informed her that he could not install the unit because there was no gas shut off behind the dryer. The driver also informed my wife that he was not permitted to shut the gas off in the basement and complete the installation - he left with our dryer. Now I must take the day off tomorrow, Tues. Feb. 2, 2010, to install the shut off valve and ensure the driver installs the unit properly. All of this could have been avoided if Carol had simply told me about the valve placement - this delivery has disrupted our schedule and my wife and I both needlessly have to each take a day off from work. Compensation should be offered and it was not. I would like to know what Sears is going to do to compensate my wife and me for this inconvenience.

I purchased a front load washer on 12/29/09 from this Sears and paid almost $400.00 for it. I picked it up myself, no delivery. On 1/30/2010, this washer locked up on me.The drum would not turn at all. I tried to get in touch with someone to find out what to do and I could not get anyone. I understand that it's under warranty and so I pulled the back panel off to see if the belt broke (easy fix). Well that was not it, the aluminum wheel was worn out. I proceeded to the Sears store where I purchased the machine to see if they have the part (after all, they are a parts store). Oh no, they do not have the part. I would have to purchase the wheel $55.00 plus shipping and handling. Then I would have to wait one week for it then they would submit it to the warranty department and maybe they would reimburse me.

I was already upset about all of this because I have two children and a very hardworking husband to be. I am also a heart patient and I have a lot of stress on me at this point. As I return home, I am crying and very upset at this because I have been through this just 4 weeks before this. So my husband to be calmed me down and brought me to purchase a new washer that after all of this ended up, costing us $1087.00 and a weekend of stress and a lot of unwanted things to do and I ended up ruining my weekend with my children and soon to be husband. I will be bringing Sears their washer back and getting my money back.

A Kenmore clothes dryer 2 years old, quit heating, needing repair, parts and labor would cost more than the machine cost new. A 2 year old machine? A Sears Kenmore dryer is a disposable dryer, did you know? Out of warranty, so sorry, nothing they can do. Wish I had read this site before shopping at Sears. Lousy customer service. And can you believe it? 55 pages of complaints? Will never shop there again. They don't care. Why are they still in business?

In June 2008, a newly purchased (Feb 08) washing machine began failing to shut off water it demands for filling itself. This flooded the laundry room, hallway, bathroom, bedroom and several closets before being discovered. Sears has since replaced the machine after several attempts at repair. They also use outside representatives to handle the case. An adjuster was sent to our home a month or so later. No estimate was produced until last month, 18 months after the fact. I have been in contact with three companies representatives and only the part manufacturers representative has made a low offer of $5500. My average estimate (I had 3 done) was $10,000 and the highest at $14,500. I do not believe I can repair the damage for $5500.

I understand that in terms of product liability, I have only two years time and that leaves me with less than five months to go. I also understand this may not be cost effective for a full time attorney, which I believe the companies are counting on. Is there some consumer laws like a lemon law, etc. that might make these companies pay for the legal costs involved? Or some other avenue to pursue?

Finally, I have a recent offer (the first!) from ESIS' Kathleen P. M (Unisys Controls linked I believe) who sent a letter dated October 6 '09 but postdated Dec 4 '09 giving us 30 days to respond! She is a Sr. Claims Representative who offered about $5500 last month. A previous phone only offer was to pay 1/3 of the $14500 estimate I had sent to them. I may respond to them soon but am not sure what to say. I am considering filing suit myself in Superior Court for the $14500 high estimate for making us wait for so long.

It's odd they deny their part failed but to make an offer anyway. By the way, the machine has no back up mechanism to shut off water when full which means that if the part Sears expert repairman found to be the problem is not at fault (Unisys claim), then there is no way for the machine to stop filling at all! Obviously they are being disingenuous.

I bought a set of the LG washer and dryers from Sears with the promise of how great they were. I spent more on just washer than I had ever spent on a set but they were so great, less water, washer leaves clothes with very little water left, so dryer runs less, etc. Sounded great. My washer sounds like a jet landing in my house when it spins and it walks out to the middle of the hall, about six inches from where it was. Sears has worked on it three times. We have heard it was because it was sitting on carpet. We removed the carpet, no better. Then I had too much laundry in it, a set of king sheets. Please! Okay.

Then I didn't have enough laundry in it then, huh? The last repairman did something to the washer so now it will only spin on low. If it tries to spin any faster, it cuts back to low and the laundry is still really wet at the end of the washing. So the great thing with the set was that the washer left the clothes with so little water that the dryer didn't run so long, money saver there. Not now. It takes longer than my last cheap set. LG washer in my case are a piece of junk and I'm still having to pay off the huge price of them. Very unhappy with LG and Sears.

The machine is making holes on all edges of our clothing, pockets, collars, sleeves, pants, socks,etc. It looks like they are being cut up. This has been going on for a while but I did not know why this was happening and until I started noticing that all our clothes were being damaged, did I start to investigate the problem.

We have to replace my dress shirts, shorts, socks, and other clothes. It is causing a lot of money to replace these clothes when the clothes are not worn out except on the edges.

I purchase a washer and dryer set on Dec 9th, 2008. On or about Dec 15th, 2009, the washer literally destroyed itself. It sounded like a helicopter when in the spin mode. I called an appliance repairman, 30+ years experience and past Sears tech, to get estimate of repair. He said it is a factory defect, left off a part that holds the baskets in place, and the whole washer should be replaced by Sears through the factory, because this isn't a warranty per part issue, it is a factory defect. The machine does not get used a lot as my wife and I, are the only people in the house hold, have very small loads, only about every two weeks.

We get nothing from Sears, Sears solutions, Kenmore solutions, or from Whirlpool customer service except that it is out of warranty and nothing can be done. The washer (model 110.29622800 - serial # CW4830764) was supposed to be a top of the line product and is completely in operable in one year and 10 days. So much for Sears Customer Satisfaction. I add that I have made three trips to the store to speak to the appliance manager, only one of those times was I able to speak to him, I was told that he is in meeting for the rest of the day.

I have made several calls to the solution centers. They say he will take care of the problem. Good luck. Have you ever waited for a representative on one of those lines? I have been on hold for over 30 minutes at times and still get nowhere when talking to them. The last time I spoke with Sears solutions, they made an appointment to be at our home between 8 am and noon Jan 15th. When no one showed up or called, I started calling again. Guess what, they conveniently have no record of an appointment or a phone call on Jan 11. More run a round and Sears lack of Customer Satisfaction. Sears or Whirlpool needs to step up and fix this problem. My wife and I are in our late 60's and now have to take our washing to a laundry mat and bring it back here for drying. We live in a condo on the second floor. No, only is it an extra expense, but is very inconvenient lugging it down the stairs and back up again.

I have a Sears Kenmore washing machine which is under an extended warranty. I called in a service call due to the machine leaking water all over the floor. I was given a window of 9 hours to remain at home and wait. The repairman arrived at the 7th hour and spent about 30 minutes on the machine. He advised me that there was a clamp issue and he had corrected it and it works fine. I used the washer the following morning and the machine again leaked a large amount of water on the floor.

I contacted Sears again and their only solution was to have the repair man come out on Thursday, Jan. 14 or Jan. 19. I chose 14th, today since I am going to be out of town on the 19th. I was given the 9 hour window once again. Around 10:00 this morning, I had not received the usual call about service coming out so I called the number. It informed me that it was scheduled for the 19th of January and not today. I went through three people and explained I have children and I need to use my machine. I would not be in town on the 19th and that is why I requested it today. They could do nothing for me and I will not have to wait an additional week to have someone look at it. If parts are needed, I will have to wait more time and be without this machine for weeks.

I requested through Sears customer service. They ensured someone will repair this today or tomorrow. If not, I have requested a new machine. This will be the 4th repair of this machine. I would estimate we have been without use of it over a month total, not counting this time. This will likely put us in the six to seven week range. Our floor soaked and items had to be thrown out due to water damage. And it caused time off from work to meet these 9 hour windows.

My washer had troubles the first day I got it home. It would shake so bad that it would push my dryer over and pin everything against the wall, then the things on the shelf, soap, and what not would vibrate off. And after repeated calls to get it fixed, it has finally blown up. It dumped oil all over the floor and is squealing like a pig.

The problem was never fixed, just put off with some of the most lame stories. One tech told me I didn't know how to balance my load. The load didn't seem to matter as it did it with a lot or a little or nothing.

The next guy said my floor was weak, whatever. But I and two of my buddies bought some 4x4s and made a big support under the washer; same thing. And on and on, I have to take a day off work every time. And I spent $65 on wood and material to fix things. I bought a new washer from Best Buy and put it in the same place as the Kenmore. And guess what, no problems. I still have the offending washer and will not let this pass. Thanks for listening.