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Sears Washers & Dryers

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

mark of dover, NJ November 20, 2009

Brought a washer machine from sears on feb 2 2008. Have had 3 service call to date. In all the outcome has been that the tech say there is a problem in our water that is causing the prooblem. So went to a matag rep and they say check out the balancing ring for if if has any defect as small as a pin hole it can be causing the stains on you clothes. Also we have a protection plan good till feb 2 2013 which we purchased @ the same time as washer from sears. Now sears can't get a tech here till Saturday and if it is the balancing ring they will then order the part and install it but can't give time the job will be completed. So we are now without a washer , so maytag can be here tomorrow and have the washer working by Tuesday . But this will incure a cost. It is hard for us to think that we are the only household in rockaway that own a maytag washer that stains clothes because of our water per sears techs or that after 50yrs of my mother wathing clothes that the tech said not to use bleach on colors . That was nice. Talking to sears has been a terrible experance for getting hung up on not willing to set appointment told that it is a water problem that ther is no problem with washer that. We bleached the colors that there is nothing they can do for fixing this problem

James of Texarkana, TX November 12, 2009

I bought a washer in July 2008 from Sears in Texarkana Tx. This washer has been serviced 3 times and now needs a fouth.I do not feel I should have to pay for this service. The product should perform better than it has.

Jean of Lorain, OH November 12, 2009

I have a Sears Kenmore 80 Series washer purchased new about 3 years ago. I had to immediately replace the drum (basket was pitted). When the product was delivered, the serviceman stated it was good that I did not open the box as he found they are usually damaged from MEXICO, and since the box was intact, they couldn't blame it on the delivery company. It took two (2) deliveries since the basket and drum were dented beyond description. Well, I noticed again there is not only a large pitted opening in the basket which snags the clothes, but the top of the drum itself is warn away causing the clothes to snag upon removing. My daughter stated she noticed the damaged parts months ago, but failed to mention it to me. Since I washed delicate articles the other day, they snagged, and I'm really upset that this "CRAP" is on the market and Sears knows the problems they are having with Mexico's sheet metal. Would like a new drum, which holds the basket delivered at no cost to me. Something has to be done to protect the consumer against inferior products.

Jeffrey of West New York, NJ November 7, 2009

I purchased stackable compact washer & dryer from Sears store, including installation by Sears. Installation occurred. I tested washer and it jerked so violently it broke stacking kit, throwing dryer from top into doorframe onto floor. Washer, dryer and stacking kit were all broken or damaged. Sears sent out a Maytag/Whirlpool repairman who declared the damage was due to poor installation (Sears provided install) by not removing all washing machine tub locks. Repairman said he would have to charge me for this since it was not covered by his Maytag visit. I told him to leave, that this was rediculous since Sears was responsible.

I called to have Sears replace units and kit and was sent on to Sears "Customer Solutions". They took my information and scheduled a Saturday replacement. After calling to confirm three times that stacking kit (not Maytag brand like washers since Maytag does not make this kit) I was assured every time by Customer Solutions that this kit was included in the delivery.

Today, Sat. Nov. 7th, Sears came to pick up damaged washer/dryer & stack unit and to deliver replacements. Stacking kit was not included. And after I had called several times to make sure it was. Delivery team told me I must reschedule a separate delivery and install for this part. After spending so many hours dealing with this problem which was a result of Sears I gave up and told them to cancel my order. I feel another company can serve my needs at this point. Too bad that a company with such good reputation is losing it like so many other companies without customer service skills.

Wayne of Knoxville, TN November 6, 2009

I purchased a top-of-the-line Kenmore HE 3T washer 7 years ago, that had a 10-year major parts warranty. In October 2009, it stopped draining. I had a service technician from Sears look at the machine, and he quoted me a repair price of more than 1,600 (it only cost ~1,000). Basically, the washer was falling apart and needed many parts replaced. And none of them were parts covered under the major parts warranty, according to Sears. I had to pay the repair person 140 to tell me the washer was not fixable.

But what was particularly troubling was when the repairman asked me if I had noticed holes in my clothes. I said that indeed I've had a problem with that for years, thinking I had a moth or some other problem. He said the clothes were apparently getting caught in a hole in the drum seal and ripping. I have lost hundreds of dollars worth of clothes because of the washer. It had also been leaking, potentially causing damage to my floor. Sears Customer Service's stance was "everything eventually tears up." They said I was out of the warranty period and out of luck. Surprisingly, even though major parts needed to be replaced, nothing was covered by the alleged 10-year major parts warranty.

Aandeg of Thunder Bay, ON November 5, 2009

5 years ago I purchased a Kenmore front load washing machine. There are only two adults in the house and I do 2 to 3 small loads once a week. When the web lining in my drum went and I was told it would cost 600 plus to fix I was astounded. In talking with friends it seems to be a common occurance no matter what brand. My girlfriend's is a Maytag and the same thing in the same time period also happened.

I couldn't believe what the repair man was saying, I took the back off my machine and it looked perfect. I believe there should be a recall on the web lining. had to decide where to put good money after bad, or have to pay out for a new one. decided to go for the new one.

Kathy of Verona, VA November 5, 2009

I purchased a washer from Sears a year ago from Sears...it dumps water on my floor...it has done it from the beginning... Repair man came out and replaced the same part three times... Washer was replaced with same model... It dumps water on my floor...it has from the beginning... Repair man has been out...replaced same part...then replaced the board... It dumps water on my floor... Satisfaction guaranteed? I am extremely frustrated...

Bernadette of Boston, MA November 5, 2009

I purchased a replacement belt for my washer with my credit card on 10/21/08. I was told that my order will be delivered on 10/27/09 by UPS. There was no delivery on the 27th so therefore I called Sears on the 28th to see what happened. I was told that I needed to call UPS and expect at least 5 days for delivery. I was not told this when I pruchased the order. I asked for a tracking number and was told they did not have access to one. This I felt was rediculous but as instructed I called UPS, and then to my dismay I was told they could not search for a packet without a tracking number.

I called Saear three times while going through their audex and waitng just to hear another rep tell me that they could not help me. Dismayed and frustrated I had no choice but to wait for UPS. On 10/30 I left my house and sure enough within half an hour UPS came and left me a slip stating that they attempted but needed a signature. Frustrated I called Sears again asking to speak to a supervisor and was told by someone who addressed himself as Andy and was the charge person for the night assured me he would be contacting the part/order dept and will get back to me.

My part should have been redeliverd by UPS on Monday with my signature on their slip. UPS did not show up and therefore I had another day of waiting. I called UPS to see why my order was not deliverd and they could not give me a reason. Sears on the other hand assured me that my order was mailed on the 24th after it was initiated on the 22nd. I placed the order in the am of the 21st. UPS stated that the order was not mailed until the 27th of October. This had been a real frustrating period but the only thing they did on time was withdrew the money from my credit card. They have seen my last day of service with them. I am truly disgusted with these big businesses dragging customers through the mud and claiming great service.

Ann of Union City, CA October 26, 2009

We purchased a Frigidaire front load washer (model ATF8000FS1), from Sears on 10/23/08. 2 month after we had to get a replacement washer as this one was making noticeable holes and snags in all of our clothes. The technician at that time told me to play around with the wash and spin cycles to see if this still happens. On occasion it happens to my husband undershirt but recently, its gotten worst.

On 10/22/09 I again contact Sears who sent out a Technicial and he told me I was overloading the washer and that it was my job to contact Frigidaire as this was a manufacture defect. For a 3.5 cu ft machine, they are telling me that it cannot handle my husband 6 set of white T-Shirts, underwear and socks and nothing else? How about on a separate load - 4 bath towels and 4 face towels? That's overloaded!

I immediately scheduled another appointment with Sears for a senior technician to come out and look at my washer on 10/26/09. I also contacted Frigidaire on 10/23/09 and got an email telling me that I need to contact the Authorized service department - Sears.

On 10/26/09, Sears technician came to look at the washer but he stated that his TA refuse to repair it. The Technician said his TA asked me to use the washer and when it happens again, to call them immediately. Are they stupid that I would use the washer? How much clothes do I need to destroy before Sears/Frigidaire owe up to selling a bad product.

They also stated they have never had any problem like this with Frigidaire. I suggested that they go in the internet at consumeraffairs.com to look at the amount of complaints about Frigidaire products. I've just wasted 930 for a useless washer and the Sears extended warranty. I have some of my husband's T-shirts and a towel that was damaged. I have spent over 40 in new T-shirts and socks but need to purchase new sheets and towels.

Glenn of Prescott, AZ October 22, 2009

At the end of May 2007 we purchased a Kenmore front load washer HE3t and a dryer from Sears. On Sept. 16th the washer flashed an F28 code. We called AHS for repair as the washer was about 3 months out of warranty. Since that time we have had 3 techs. out 4 times. Two are Sears techs. They have ordered parts which were the wrong parts and now after over 6 weeks we are told that Sears cannot find a part for the washing machine that even the manufacturer does not have it.

After filing a complaint again for the 5th time with Sears service and calling AHS again, we received another call that said the part was on back-order until Nov. 3rd. This is the 2nd time we have been told the part is on back-order with the first date being 2 weeks ago.

I do not believe anything that Sears says as it is evident by the number of complaints about the Kenmore front load washing machine that Kenmore has a major defect in this product and should recall all of these machines. As of today, Oct. 22,2009 the machine is still not fixed and I don't believe it ever will be fixed.

I personally will never buy another Sears product again. I even wrote to the CEO of Sears Holding and have not received any communication from their HQ at all. This has required us to use a laundrymat which is expensive, time consuming and inconvenient.

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