Sears Service Center

We are a household of five and have been without our washing machine since February. While this incident begins with a broken down washer, it ends with an unplugged deep freezer. Please see the list of events as they unfold. Your help in resolving this matter is greatly appreciated. We contacted Sears and our first appointment was on March 5, 2012. On February 23, 2012, an appointment was set for March 5th and the part was ordered for the machine. On March 5, 2012, first Sears home repair appointment. The repair representative needed to order another part and would be back on Friday. On March 9, 2012, second appointment as the repair representative needed a different part. This part however was on backorder until March 30th. On April 4, 2012, third appointment as the part was delivered, however, it didn't work. The repairman unknowingly unplugged our deep freezer when he pulled the dryer out to get to the washer. The deep freezer was in the adjoining room.

On April 6, 2012, the last part was ordered. The machine was still not working and a repairman put in a call for a new washer. On April 7, 2012, I noticed the repairman had unknowingly unplugged our deep freezer. All contents in the freezer had to be thrown away. I contacted Sedgwick and have a claim set up regarding the deep freezer, however, I have not received one phone call regarding this claim. The adjuster is Justin **. I have contacted Sedgwick and had Sears contact Sedgwick and still have not received a response. Photos of the damaged food were emailed to Justin on 4/12/2012 and a complete list of food. I have never received a response, email or phone.

I was told, when Sears contacted them, that it was their policy to return all calls by the end of business. I have not once received a call regarding this claim. I have only received a letter that is generated automatically once a claim is entered into the system. I have called on numerous occasions and left countless voicemails, but still no response. I have received second hand information from a woman by the name of Kim, a Sears representative. Victoria called and spoke with her on 5/1/2012 however, still no response. Kim said they have 60 days to resolve this claim.

In the meantime, I am without a washer and a freezer full of food for my family. The washer is ordered and shall be delivered on May 22, 2012. For some reason, every washer I selected had a month and half wait time. I have no idea why. Please help resolve the deep freezer issue. I am appalled by the lack of service and attention I am receiving in this matter. Resolution to this matter is appreciated.

I rent a home that has a stationary gas BBQ (Sears Kenmore). The gas valves are old so I need to replace them. I went to Sears in Pasadena yesterday who told me that I would need to take the valves (had the parts with me) to a Sears Service Center. The closest one is in Covina. I went to the Sears Service Center (754 E. Arrow Hwy #A Covina, CA 91722) today and a young male Hispanic (I didn't get his name) asked if he could help me. I showed him the parts, told him Sears Kenmore and he asked what is the part number? I told him I don't know, these parts are old and I was advised to come here by the Sears store. He said they shouldn't have sent you here without a part number. I asked, couldn't we just look at a catalog or try to help me figure out which valves I need? He said he can't help me without a part number. I was so angry not only because he's not willing to assist me, but also by the sarcasm by the way he said it. Very customer courtesy, very unprofessional! Never will I shop Sears again!

The Sears repair department in Woonsocket sent the table saw motor out for diagnosis for a fee of $54.00 collected in advance. The motor was returned with a note saying that the shop no longer carried the repair parts that were needed. I then took the motor to a local shop. They repaired it by blowing out the sawdust that had accumulated in the motor for a fee of $40.00. Quite frankly, I doubt that your shop even examined the motor, but they assumed it would require parts. I expect the full refund of the fee, since a diagnosis certainly wasn't done. After dealing with Sears for many years and purchasing numerous appliances and tools, I am appalled at the service provided.

I bought a Kenmore hot air popper. It started sounding funny and made sounds of gasping for air. The top had melted and is pitted, the sides had melted inward, this thing was about to start a fire! It was a bad design in the first place, unpopped half the kernels, but this meltdown is scary. It is a hazard and should not be sold to anybody. If it had been sold to a senior, it would have started a fire. You are welcome to see it. It looks melted very scarily.

I made an appointment for service for my dryer. I purchased an extended warranty and got an appointment. The service man didn't fix the problem. We have been without a dryer for a week and now I'm going to have to wait another week for the service man to come back. Service man didn't leave a service tag stating what he did to the dryer. The dryer is shutting off and smells like it's burning, and it's doing the same thing. I called to reschedule, the customer service department hung up on me. I called back; they put me on hold, and left me on hold for an hour before I finally hung up. I have purchased several extended warranties from Sears and never received this type of service. If not fixed I will never purchase from Sears again.

Our LG oven stopped working. Its only 2 years old. I contacted Sears and they had set up an appointment to have a repair man come fix it. The appointment was over a week later and on the day of the appointment, we got a phone call that the tech would not be able to make it. We were given yet another appointment a week later.

The man came and said he needed to order some parts because they did not have any in stock. He said I would get a phone call in a few days to update me because they weren't sure if the parts needed to be ordered from LG or they might be able to locate some in the country. I never got a phone call. It took over a month for my oven to be fixed. I had to call so many times to check on the status. Sears did not have the decency to call me once!

Then a few weeks later the oven stopped working again. Again I called. Someone came out and fixed it.

Then, about a week later, my oven broke again. I called in for a rush service because it was my sons 1st birthday party on Sept 10, 2011. The lady told me that someone would be here on the 10th between 8 and 4 o'clock. I had went ahead and prepared food for the party expecting my oven to be fixed by 4 pm. No one showed up. I got no phone call. I had to throw away the food I had prepared and had to arrange snacks and appetizers for 30 last minute since the party was starting at 6pm. I got no phone call over the next few days and as always, I had to call in. The lady told me someone would come out in a few days. The gentleman came and again couldn't fix it cause he needed parts. He said I would get a phone call on Monday Sept 19, 2011. Today is Sept. 22, 2011 and no phone call.

My oven has been broken three times in the last month and half. I'm so pissed off at the pathetic service Sears is providing. They say one thing do another. How can a big business be so unprofessional? Why am I being jerked around like this? Who's gonna pay for all the food that I had to throw out? Its not fair how these people are taking advantage of their customers. I need answers! I've been jerked around for over a month now and I'm angry!

Sears needs to take accountability for their actions. I shouldn't have to go through all this nonsense when I have already paid for the service! My salesman at Sears told us, when we purchased the appliances, that if they can't fix the problem in three tries they would replace the appliance. SEARS needs to replace my range today!

I took my Nissan Xterra to Sears Auto Center for an oil change. I asked the representative how long it will take. She told me that it will be about an hour because the specialist was working on a car, replacing two tires and doing an oil change. I gave her the keys and went inside the mall. After 30 minutes, I saw my car and the auto specialist with the hood open. I waited patiently for 15 to 20 minutes and then the auto specialist came inside and told me that the latch in the hood was broken and they could not close it. I went outside and inspected my car. I called the attendant inside because the mechanic was yelling at me and told me that they did not break it and that they will not take liability. She called another staff member who also told me that the car had a previous damage prior to coming to the shop and that unfortunately, he had to believe his employees.

My hood wouldn't close, and I didn't want to leave the store without any resolution. I was also scared to drive my car home with an open hood as this was dangerous. I decided to call the local police department because they wouldn't take liability. Several minutes had passed and more staff members came. The general manager and three more members showed up. They all denied any wrong doing and said the car hood was damage due to some kind of a force (it had red paint in the front fender, the same kind of paint on the work area). I told him that one of the mechanics must have bumped into the area causing the vehicle's entire hood to shift and now it wouldn't close.

The police department took a statement from me and the store manager and told me to take it higher up and also suggested not to do any business with them anymore. The store manager and loss prevention had me fill a statement but wouldn't give me any copies and told me that they were going to file this with their insurance company. I completed the questionnaire, and they told me that they will contact me with a claim number. I called my insurance company and filed a claim with them. My insurance company found damages and told me that it was dangerous to drive the car with an open hood. They tied it with some kind of rope. I have no other transportation and had to drive my vehicle like this.

Sears Repair Services, a subsidiary of Sears Holdings, uses pressure tactics on their website to sell appliance warranties and do not provide full disclosure as to what a service call costs and consists of. I initially called to have a Maytag washer repaired and spent an entire morning chatting on Sears's website with two different individuals and getting nowhere as they were more interested in selling 1 year warranties for $214.99 than answering my questions.

With this experience, I researched the internet and saw a myriad of online complaints regarding Sears Repair Services. Horror stories are what they are. After researching Sears repair Services, I decided to have my washer repaired locally even after I researched Sears with the BBB of Chicago. Sears was given a rating of A- and had over 6,000 complaints lodged against them. I wondered how that can be. The ratings are determined not just by the number of complaints a business may have but also by the length of time a company has been in business and the number of retail outlets they have and how many subsidiaries they have.

Well, after researching the history of Sears, they began business in 1887 and of course, have thousands of stores including K Mart stores along with several subsidiaries. So, my point is that for consumers like myself, the BBB rating of a business is useless and does not tell me, the consumer, what I need to know. Just looking at Sears A- score would tell me that they have a good reputation until you do the research and see what other consumers have gone through.

Even though I decided to have my washer repaired by a local firm and not Sears, I filed two complaints against them with the Chicago BBB. Chiefly, my complaint was that Sears Holdings does not abide by the guidelines set by the BBB in their advertising, ethics, or business practices, yet they are a member in good standing with thousands of complaints and a misleading rating of A -. Both of my complaints against Sears were closed arbitrarily by the BBB of Chicago with the reason "invalid". The resolution I asked for was for Sears to stop their deceptive selling and advertising practices.

Now, Ms. Nita **asked me if I wanted to mediate the complaint as there was no resolution initially arrived at. I had reviewed the BBB's Dispute Resolution guidelines and stated yes. Several days later, she told me that the mediation process costs $200.00 and BBB members, like Sears, get 25% discount! Now, I read the Dispute Resolution process before I filed the initial complaint against Sears and there was no mention of a mediation fee of $200.00. I believe that was specifically added as part of the dispute process because of my persistence with my Sears complaint.

1. The BBB is not looking out for consumers as their rating system cannot be relied on as far as a business's reputation in the marketplace. As a consumer, I'm not interested that Sears began business in 1887. What I am interested in are how much they charge, is it reasonable compared to other repair services, are they reliable, can you believe their promises on their website, and what kind of results can I expect? The BBB cannot be relied on to provide a consumer like myself with that kind of information. Relying on a BBB rating of a business is like a crap shot.

2. I believe there is a "chummy" relationship between Sears and the Chicago BBB. Something just isn't right there. They publish guidelines for members to follow and Sears violates most of them and they remain a member in good standing with a rating of A -. There is definitely wrong with that picture. I will never, ever rely on the BBB to give me an accurate description of a business which I may want to do business with. I believe the BBB is a profit organization rather than a non-profit organization. A couple of years ago, Attorney General and now Senator Blumenthal of Connecticut investigated the BBB rating system and found it to be inadequate. The BBB agreed to changes and what they have come up with is very deceiving for me as a consumer.

Very poor workmanship for an auto mechanic. Poor judgment on the mechanic's part. The mechanic knowingly knew the socket he had was the wrong size.

Original complaint is we had water leaking through the floor under the dishwasher. Repairman came in and took off bottom panel and said it was the dishwasher pump. We were upset because dishwasher was less than three years old and we use it twice a week at the most.

He gave a price over $400 for replacement and labor. Or suggested we go and buy new dishwasher and he would give us coupon book. He also suggested that we call to ask for more of a discount seeing as dishwasher was not that old.

We called and could not be convinced to buy another Kenmore product. We went out and purchased another dishwasher. Installer said the leak was caused by the supply line valve and not dishwasher pump. We cancelled the new dishwasher, replaced valve and have not had another leak.

This is a dishwasher service scam from years ago that cost us $129. Disappointed in Sears and will not shop there again.

I went in for a tire rotation and they said a screw was in my tire and was supposed to fix it and I assumed it was plugged and repaired. I noticed it was not driving well and then leaving work last week, the tire was flat. I have the road hazard but they said all they could would be change it and that was fine. But they didn't take the wheel off of tire that was flat and put it on my spare and then left the center in my front seat. I have always bought my tires from Sears but I will not be back. I'm going to Good Year.

I would like to report the poorest excuse for a service, or lack of, I have ever heard of.

We have learned an important lesson and will NEVER purchase another large electronic or appliance from Sears. Approx. 7 months ago, we purchased a Kenmore Elite Washer, Dryer, Dishwasher, and a Samsung refrigerator/freezer. We also purchased extended warranties for all of these items. This was a big purchase for us as we are your average American working people who don't make a big purchase like this until we have saved up and can afford it.

We were very happy with our new appliances, even though we already had the repair person here once to replace a part on drum of the washer. Ten days ago, while doing laundry the new washer broke and started making a very loud noise. It was late; so we waited until the next morning, and called for service. This was a Saturday; we were given an appointment for the following Tuesday, and we were satisfied. My husband took the afternoon off of work to be here between 1:00-5:00, the window of time we were given.

At 4:00 a general maintenance service man called and said he was on his way to do the "maintenance check" on our washer. My husband explained it was not a general maintenance call; it was a broken washer that needed repair. The service man told him he was sorry, but he wasn't the right person to be coming out. He didn't repair washers. He then told my husband he put in a request to have a technician come out, and that appointment was for an entire week later. Now it is ten days since the washer broke. We had no choice, but to take this appointment (We would like to return the washer for a new one, but were told we cannot do this since it is past 90 days since our purchase.).

We called the end of last week to confirm we were on the schedule for today. Then, Sears left us a message last evening confirming we were on the schedule today between 1:00-5:00. So, my husband took another afternoon off of work to be here. No one ever called or showed up!

We called at 5:00 and were told he was just running late and would call soon. At 5:45 pm we still hadn't heard anything; so, we called again. This time we were told he wasn't coming. After a few different excuses, we were told the technician may have called out sick and all of his route was canceled for the day. Then, we were told he got tied up on another job, and he ran out of time so we were canceled.

No one ever called to tell us this, and they have 2 different phone numbers on file to reach us. I won't get in to the conversations we had with 2 customer service "solutions" reps; they were very nice on the phone, but completely useless in getting our problem resolved. When I demanded to speak with someone in management to get a technician out here first thing tomorrow morning, I was told the next open appointment for a technician is August 8th!

That is 2 weeks from now! This is completely unacceptable, and we plan to report this to our local news media, Consumer Affairs and the Better Business Bureau. What a joke a service contract is if you can't even get someone out to do the service! We are now stuck with a broken washer that is only 7 months old, we have to go to a laundry mat to do our laundry, and we have no confidence that even two weeks from now someone will be here.

What are we supposed to do? We feel completely helpless and taken advantage of. We would love to buy another washer. Throw this one out in the street. Call the news media to report our story; but unfortunately we are regular working people who don't have the extra money to buy another washer when we just bought one a few months ago.

Sears has dropped to the bottom of our list, and we have told everyone we know never to buy from there again. Your quality and your service is a complete joke! Someone at the top needs to know about this; so, we will also be contacting Sears' CEO.

I have two separate complaints for you. In December, I called Sears store in Montgomery, Alabama. I spoke with a salesman in the tire department. We talked for at least 45 minutes regarding tires for my son's truck. He finally gave me the tire price and total for having them put on. I had everything written down size, warranty and et cetera. I called my son to go get the tires put on, and told him who he needed to speak with, so there would not be any problems. My son gets to the store. About 30 minutes later, and lord and behold--guess what? They don't have the tires in stock (the one he just told me they had, sold to me and were to put on my son's truck), but they did have another tire that cost a little more. I asked for the manager on the phone, who was also the man I spoke with in the tire department. He hands the phone to another sales representative in the middle of this, and left the store because it's time for him to get off. I was not very happy.

I called Sears and complained. The man I spoke too said it would be reported, he was sorry for the trouble, and they are going to send me a $50 gift card. Well, that was a joke also. I did not get a gift card nor did I get tires. I called another store in Auburn only to be told that the tires were in stock, but discontinued. My son was in need of these tires, and I told the sales representative this. If this is the practice of their store, then thanks, but no thanks. Why are they allowed to sell something, give everything down to the total price, get you in the store and then hit you with the surprise that they will sell you something else that will cost a little more? Nothing came of it. I never heard from them. No card, no sorry and no nothing! I had it with Sears.

I have another complaint. I bought a mattress in April, and in less than three months it started to sag. I paid $1000 for the mattress. I called Sears and they let me know real quick that they were not going to do anything, but they did give me another number to call. I called the number; I was given instructions on what I need to do. I was told they would email to me-- and yes, they did. This is what they sent," Take a string from one side of the bed to the other and clip to the side. Measure the dip with a ruler, and take a picture of it. Back away from the bed and take another picture, so that you can see that all the measurements are the same. Take the mattress off, and take a picture of the box springs. Take the box springs off, and take a picture of the frame. Take a picture off all tags. Do not remove the tags. Email pictures, and if the mattress is truly defective, it will be replaced for $69.00."

Now, they will replace three or four times, but each time you will have to pay $69.00 before they will let you upgrade. I guess that gets them their money for the upgrade. I paid for the mattress once, and did not know that I was going to invest maybe another $400. Not to mention this is a king size bed. My husband does not have the same off days as I do, and is tearing our bedroom apart for their pictures—it is a bit too much. What if you don't have a digital camera or computer? I guess Sears thinks if they make it hard enough, you will say forget it. NO, not this time. I have had it. I work hard for my money, and I want my money back from Sears. I do not want to deal with them again. I believe everyone has a right to know what they are buying. Times are hard, and people don't have money to throw away. If this is how Sears does things to stay in business, then we would all be better without them. I just want my money back; so, if there is anything you can do to help, please let me know. This should all be documented with names and dates on their behalf also.

I contacted Sears for the repair of my Craftsman lawn tractor. The technician with employee ID number 0804476 responded on July 20. The technician stated he repaired the tractor, and he charged $237.32. I attempted to use the tractor on July 22. It was still not operational. I spoke with Lavonda (employee ID number 781765) and still the issue was not resolved. I requested a refund. I was given a case number, and they will make a return call in two business days for the outcome.

I wanted to do something special for my girlfriend. I washed her car and wanted to get her oil change. I went to Sears in Brea. Manny the sales associate, was very friendly and helpful; along with Filinni the technician guy. They both did a good job taking care of me. Filinni the technician checked under the hood; he saw I was low on coolant, and needed an alignment. I didn't want to spend a lot of money, and I really didn't have time. Filinni told me that he would put me in the priority list and get me out soon, so I went for it.

I went looking around waiting for my car. One hour later it was not yet done, but I was told it won't be done yet , OK. Later at 1:20, it was not yet done. I guess Manny and Filinni went home. By 7:00 PM when I checked, again it was yet not done, and I was told they needed 30 minutes more. By that time, I was getting frustrated because of the wait; so, by 7:50 PM I was told my car was ready. I went to pay, but the guy named Ulmesh got a call. I started helping the guy over the phone giving tire prices-- forgetting I'm waiting. I continued waiting because Ulmesh wasn't ready to deal with me. The next person came to help me, but she wanted my signature. I was waiting for them to tell me what else I needed for the car. She gave me no answer/idea. I had to wait for the technician. I went to the garage and found out that I was the last guy. I was upset; no priority, no information about my car and the girl was already giving me and attitude. I told her that I was upset about service, and she gave me the look--like what does it matter. I was really upset. No apology and no trying to fix the problem. So, I left.

Then I called the store and spoke with a manager on duty I told him my story. The next day there was no call back. Then, I called the customer care, and it seemed they don't care either. Now all I want is my money back. What a bad service this company gives. They used to be very good on customer service. I want my name erased off their system, and I would never do business with them.

I received a reminder call re: service scheduled for 5/31/11 between 8-12am. I called Sears Maintenance at 11:00am to check on status of sears tech and was told that she would contact the tech and have him call me re: estimated arrival time. 12:00 noon. no call. I called customer service again and was again told that she would call the tech and that i was receive a call back. at 12:45pm I left the house to return to work having taken 1/2 day off to wait for the tech.

On 12/14/10, I went to the location listed to pick up a snow blower that my husband had dropped off for repair the previous week. When I said I was there to pick up the snow blower to the Sears employee, he made the comment in a derogatory tone, "your husband sent you pick it up". I commented that I took his truck to work and that I work not far from here. I then paid the balance due and proceeded to ask for help loading the snow blower into the back of the pickup truck. This employee and another male employee took the snow blower outside. I opened the tailgate of the truck. The bed of the truck was almost full of snow. As the two men lifted the snow blower into the back of the truck. The male employee that I was dealing with in the store made the comment, "this will be your first **** ***".

The other employee neither looked at me or the man making the comment nor proceeded back into the store. I was shocked by this comment and just thanked them and drove off. I did not speak of this to my husband because I feared there would be a confrontation. I work for a law enforcement agency with mostly men, and asked a couple of them what their thoughts were of this. They said it should be reported and this man knew exactly what he was saying, meaning a sexual comment. I have never had any employee of any business talk to me like this and expect that disciplinary action be taken against this person. I also expect a reply to this email.

I ordered a belt for your lawn mower and it came wrong! I called ordered another belt, at that time the "associate argued the point that I was ordering the wrong belt this time. I told her I didn't think so but if she knew so strongly on which belt to order than please do so for me. That belt also came back wrong! I will also add that it took 3 weeks to go back. I called the 800 # to inform them that the belt was wrong again and that I needed a new one that was correct and if they could please send it to me at no cost do to the prior last two orderings being wrong. I was told that this could not be done for free that there would have to be a charge, I asked if they could send it to the store and I would go there and do my return of the wrong ones and pick up the new one. I was told no again!

I don't understand why this is so hard, why can't I just go to the Tampa Sears service center and do this exchange of the wrong belt for this one ** that I need. So I don't have to wait 3 weeks or more for the correct one, and by the way I still don't have the lawnmower blade that order at the same time with my belt the first time! This is the second mower I have bought from Sears if I don't get good customer service I will never by from sears! This really doesn't have to be that difficult.

All I want is to talk to a real person when I call a store. I get to discussed talking to a non person that shifts me all over the place and I end up with a parts warehouse instead of the store that I called with the actual store phone number. I am sorry but I wont be shopping at any Sears from now on to purchase any new products. I'm sure you don't care anyway, because I am only one person out of thousands.

I called to schedule an appointment and didn't have my CC. The customer representative (586503) explained that I could call back and pay $219.00 for the service which would have provided me with year coverage. When I called back to pay before the scheduled repair day I was told that the appt was schedule and I could pay at the time of service.

When the service man completed his call and I called to relay the information I was told that it was too late to get the warranty. I was told after the appt was scheduled it was too late to pay. Now if I was told to call back in but given an appt while I was on the phone how could I pay when I called back. I would have just delayed the appointment. Then I was charged a $129.00 for the service man not to repair my washing machine and want to charge me $468.00 to repair the washer-more than the value of the washer! I was given incorrect information which has cost me money with no results. Plus I could not get any contact information on who I spoke with.

I was calling about warranty service. My TV was to be fixed on 9/7/10. They do not have the part which was promised 2 weeks ago. I talked to Linn (employee #**). She could not tell me when or if ever the part would be in. I asked for a manger and she disconnected me. Then, I called Julies (employee # **) and they told me the same thing and argued with me about talking to a manager. Then, I finally got Chris (# **) who told me that it was too bad, no one could tell when I will ever get the part. I tried a new number and got Steve. He also refused to give me a number so I could call the parts, despite all of them saying there is no way to contact the parts department. So, I am stuck with a broken large screen TV.

I have never had any luck dealing with the service teams that come to repair or pull maintenance on my lawn tractor. They know in advance the type of tractor, it is down to the model number and they still fail to bring the blades for it, which causes them to come back after they are ordered and install them. Not a very effective use of manpower.

They don't mind because they get paid by the hour. They are all courteous but trapped in a Sears support system that doesn't exist. My latest episode, the link that hold the front part of my undercarriage broke. I called and talked to a tech, familiar with the tractor and the part. He said the tech would be out in 5 days with the part. The tech showed up, no part and I phoned it in. He had the P/N on his order sheet but said, "I don't have that part on my truck". Duh!

So, he contacted his supervisor and claimed. I have a receipt that stated it would be ordered and a 2-day delivery is what I should expect. The part was discussed last Wednesday, July 28 and was finally ordered on Thursday by regular ground UPS. Today is Monday, I called the service center, they apologized (they are good at that) and gave me the tracking number and said I should have the part tomorrow, Tuesday, which is 6 days after it was noted.

It never gets any better, two trucks had that part on it, but no one bothered to organize that truck to come to my house. There is no standard core of supplies that each truck carries, they are all different and they never have the blades for my tractor and you have sold tons of those. I could keep rambling on, but I think you get the point.

I bought Whirlpool water heater from Lowe's in '04. I have had nothing but problems. I called Sears for repair and was charged $128.00 to be told I needed to purchase a new water heater. Of course I went out and purchased a $450.00 Kenmore water heater. The plumber who came to install it today said it was under a Transaction Settlement and I could pay $20.00 for overnight delivery of a thermal couple conversion kit. He was nice enough to go to his shop and install one he had in stock and I could send him the one I am receiving tomorrow. I do have hot water now, but I don't know for how long, according to the complaints I've been reading on this site.

What irritates me is Sears has no records of this Transaction Settlement. So, their technicians tell unsuspecting consumers to buy a new water heater. If not for this wonderful plumber I would've spent $200.00 installation for a water heater I didn't have to buy.

A technician came on 5/22/08 to fix our big screen Sony TV. He arrived at 11 AM, by 1PM he said he gives up, doesn't know what the problem is, an entire new "board" must be ordered. He said it would be 249$ plus labor...a total of 486.87. I said fine, fix it. He said he had to get paid up front first or they would not ship the part. I gave him my credit card and he ordered the part. He said the part would come to my house, then I would call him and arrange for a day for him to come back out to fix the TV.

He then started to put the back of my TV back on and push it to the wall when he noticed a very small part of the carpet. Oh he said, that is it, but look how small it is. I didn't see it. ( His glasses were on my coffee table, he must have been far sighted or really needed magnifiers. He installed the part and the TV worked beautifully. He said I owed him 367$ most of which was labor. ( 11 AM to 2PM. I said fine, subtracted from the 486$ he had already charged me. he owed me a refund of over 118. He said he couldn't do that, I needed to write him a check for 367$ and tomorrow he would cancel the 486 charge.

I asked him to call a supervisor, his supervisor had left for the day. I then called the credit card co. ( Mastercard). He spoke to them on the phone and canceled the 486$. I also spoke to the credit card co. to verify that it had been canceled. He then left, it was 3 PM. The next day, I called the credit card co. just to make sure. they said yes on May 22 at 2:18 it had been canceled, the 486 credited HOWEVER, on May 23, the next day it was charged again. The technician haw written down the nu. while in my house.

I called Sears of cours and after 2 1/2 hours of being passed from person to person and put on hold I gave up. Called the credit card co. told them I had tried to contact the co, they filed as a dispute and are turning the matter over to their security. obviously, awarning to others. DO NOT SHOP at sears, especially for items like biig screen Tv's that may need servicing. Aggrevation, 486$ being charged, technician having credit nu. Sears not taking any responsibility for their employee ( HE even wore a Sears uniform).