Complain about a product or service

Sears Refrigerators

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Joann of Ames, IA April 6, 2007

Joann of Ames IA (04/06/07)
I purchased a Kenmore washing machine 4/2004. I called a local repair person to look at it as it just wouldn't stop running after being turned on. I called a local repair person because 1. they could come today not next week 2. they could give me an 8:30 am time and mean it rather than an 8-5 time. Now I work from 8-5 and have to take off a whole day for someone to show up. OK back to the point, report today that costed me 60.00 is the motor is shot and the heat element is shot. I am furious. I call Sears and they transfer me to the LEMON LINE now tell me if a company has their own lemon line are we not suspicious.

I am told that since I did not buy an extended warranty that my warranty was up 4-2005. Why on a new machine to I have to think that there will be probs in just three yrs. This machine is used maybe once a week. I doesn't qualify as a lemon as I haven't called and complained about it before.

Oh by the way Sears offerred me a 15% discount on a purchase of a new dishwasher--Now am i really that stupid? No.

Moe of Mesa, AZ March 30, 2007

Moe of Mesa AZ (03/30/07)

We bought a fridge in December of 2005 ,exactly 4 days after the warranty ran out the ice maker broke Sears wanted to charge me 350 to repair it . 

Theresa of Virginia Beach, VA March 16, 2007

Theresa of Virginia Beach VA (03/16/07)

I bought a new refrigerator and dishwasher from Sears. What a mistake. I tried getting my fridge repaired before the warranty ran out, and Sears talked me out of it. Told me to try this and that for 2 weeks. Bingo...warranty ran out. Fridge damaged.

Bought top of the line dishwasher. 2 months after the warranty ran out none of the buttons work any more. Called for service and Sears said it sounds like a control panel, and that can be very costly to fix. Very disappointed in their products. Will never buy there again.

Kathy of Quincy, OH March 10, 2007

Kathy of Quincy OH (03/10/07)

We purchased a Sears Kenmore Trio Elite refrigerator in November of 2004. In February of 2005, the refrigerator quit cooling. We called out a service tech from sears, and he ordered a new control board and a damper. He installed them the next week. Here it is March of 2006 and the refrigerator is doing the same exact thing. Are we to believe that Sears parts are only supposed to last a little over a year?

Kathy of Quincy, OH March 10, 2007

Kathy of Quincy OH (03/10/07)

We purchased a Sears Kenmore Trio Elite refrigerator in November of 2004. In February of 2005, the refrigerator quit cooling. We called out a service tech from sears, and he ordered a new control board and a damper. He installed them the next week. Here it is March of 2006, and the refrigerator is doing the same exact thing. Our we to believe that Sears parts are only suppose to last a little over a year?

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