Complain about a product or service

Sears Refrigerators

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

NARIA of BRONX, NY August 9, 2009

I purchased a refrigerater from Sears on 4/24/06. Since day one the gasket of the freezer was defected. I have tried several times to tell Sears about it they keep sending a new technician and he thinks he can repair it but to no avail it comes back to the same condition. I have had a service man come over for about 7 times in one year.

Phil Kozlak of Torrington, CT August 7, 2009

Purchased Kitchen Aid refrigerator model ksrp22f side by side on 2/5/2005. Since then I have had 3 service calls, twice for the ice maker malfunctions ( broken part & circuit board failure) and most recently for the the refrigerator side not cooling (circuit board that operates defroster failure).Luckily I purchased the initial extended warranty for three years and had since re upped for two more for a total of almost 350. Repairs would have cost well over 800 based Sears service, which is high.

Diana of Elk Grove, CA August 6, 2009

I purchased a Sears refrigerator in 2003 for 1400. We started smelling a electrical burning one evening and couldn't figure out where it was coming from. The next day the food in the freezer started defrosting. Then the refrigerator started getting warm. Called a repairman who said the relay went out which burned the compressor - total cost to fix 600.00. He told me to go to Sears as Maytag had a recall on the same thing. Took two trips to Sears as the salespeople knew nothing about it. The parts department said their was no recall and tough luck. They weren't going to give me anything. I will never buy anything from Sears again. My last Sears refrigerator lasted 20 years and was moved three times. This one didn't last 6 years! All my appliances are Kenmore - after this experience - never again.

Ke of Douglasville, GA August 5, 2009

a Sears high end refrigerator 3 years ago. It has now failed for englithe third time. No person that speaks english can be reached by phone. All they will do is sell a service agreement for 250 to fix the unit. This will be my second agreement since I purchased the unit for 1700. I now have a 2200 fridge that does not work. Lost 1000 dollars in medication plus 400 to 500 in groceries

Jaqutia of Opelousas, LA August 5, 2009

I called to informed the representative that my part was in for my refrigerator and he gave me a date that I didn't agree with. I didn't agree with it cause I've already waited for two weeks with no food in my fridge. I lost all my food and the fridge isn't even a year old. I asked to speak to a supervisor and he asked me why I needed to speak to a supervisor over and over again.

Then I asked for a corporate number and he said that they didn't have one. I asked for his id number and he stated that he couldn't give it to me then he put me on hold for a long time so I hung up I don't think he had intentions on coming back to my call. He stated that his name was Rodney but he spelled it rondey. I am very upset and something needs to be done to this representative for his actions.

Stephen of Arlington, MA August 4, 2009

We purchased a LG refrigerator with an automatic ice maker from Sears in the Burlington Mall, Burlington MA in July of 2008. There was a problem with the ice maker within the warrantee period. A sears service technician came to the house to try to fix it. He told me the fix may or may not work and if it didn't that they would have to replace the ice maker. He said not to worry that the warrantee would be extended for this problem for 90 days from the repair.

He was right about his repair it worked for a little more than a week and the same problem occurred. We called for service again. The technician came out and told me I had to buy the part. What about the warrantee? I called the customer solution center and spent well over an hour being put on hold and transferred around to nobody with the authority to make a decision. Need I tell you my mood and state of anger at this point?

I finally got someone to offer for me to but the part myself for 144 and change and then they would reimburse me 100. This was not satisfactory to me. I was told by a Sears employee, the service technician that my warrantee was extended for 90 day and I would be covered. Sears should be responsible for replacing my icemaker at no charge to me.

The second technician agreed with me and thought the icemaker should be replaced by Sears. I know it's not a lot of money but right now in this economy it is to me. Is there anything that can be done to help me out?

Jodi of Schaumburg, IL August 2, 2009

Where to begin. Have a Kenmore side by side fridge/freezer purchase in 2001. Also have protection agreement. June 22nd realized my freezer was very warm.Called, had someone come out on June 27..tech said nothing wrong (by then it was working again), cleaned the coils and left. July 10th or so, freezer was 58 degrees...called service, 4 days to come out. Tech came out ordered part. July 15 tech came and installed part.

July 16 called service, again. Freezer 55 degrees. July 17 tech came out, said nothing wrong. July 27 EVERYTHING in freezer melted....too warm again! Tech came out (same on that initially came out in june), replaced defrost timer.. should be fine. Should freezer be going up to 48 degrees? Is my food safe? The warranty only covers 250 claim for food loss per year.....have lost more than that since June with freezer thawing everything. Customer service will NOT let me or my husband talk to supervisors or ANYONE. This is very frustrating! Help?

Jennifer of Allentown, PA July 31, 2009

My 76 year old parents purchases a new Kenmore refrigerator from Sears on June 24, 2009 and scheduled a delivery date of July 23, 2009 for their new apartment. The 7/23/09, 2 hour delivery window was 2:30 to 4:30 p.m. At 4:30 I called for the status of this delivery and was told we were the next stop. I gave the delivery rep. my cell phone number to call when they arrived. At 5:30 I called the delivery department back, inquiring about the driver. I was told they could not find the address and the driver went home.

We reschuled the delivery for Saturday, July 25, moving day for my parents. The refrigerator was delivered at 7:30 a.m. with instructions that it would take 24 hours to cool. As of 4:30 that afternoon the unit was still 82 degrees. I went to the Sears store in Whitehall, PA to talk to the sales rep who said they could not get a technician to look at the unit until Sunday, July 26 between 8 am - 12 pm. When i called the Routing dept i was told that no technicians work on Sundays. I explained my situtation that my parents are 76 yrs. old and have medication that must be kept cold. Erin scheduled a Monday morning (rush repair ) for me.

When I called at 10:00 Monday morning the woman in the Routing dept. informed me that no appointment has been scheduled and she was unable to get a technician to look at the refrigerator. My father and brother went back to the Sears store asking them to remove the refrigerator immediately. It was picked up on Tuesday, July 28th. This refrigerator was a special order due to the color and cannot be replaced until August 10th. This ordeal is the result of gross negligence by Sears by not having an emergency serviceman out to at least try to repair the unit whether it be a weekend or weekday. There was a large amount of frozen and refrigerated food lost ,not to mention the stress and financial burden put upon them and the inconvenience of purchasing meals out.

Jaqutia of opelousas, LA July 29, 2009

I called on the 22nd of July to report that my refrigerator had gone out. The refrigerator is less than a year old. My warranty is up on the 24th of August. The representative informed me that the earliest that they would be able to come out would be on Tuesday, but did not specify that the Tuesday that he was referring to was August the 4th, which was two weeks away at the time. I called on Tuesday the 28th of July to check on my appointment time, and this is when I found out that my date was the 4th of August. I called a representative, and he told me the only thing that he could do is put a request in to the routing department, and they that they had 48 hours to contact me.

At this time all my food is spoiled in my refrigerator that is less than 1 year old, and I have a small child who needs milk, but I cannot keep cold milk in my home. I asked the representative if I could speak with a manager, and he stated "NO, because the manager wasn't going to be able to help me in this matter." I asked to speak with the manager once again, and the representative stated that it would be a 20 minute wait. He gave me the option of holding for 20 minutes, or leaving a message for the manager, I chose to wait, and it only took 5 minutes, but it wasn't a manager. The representative that I spoke to tried to contact the routing dept, but no luck; therefore, she emailed them, and they were suppose to call me back on the 28th, but there was no callback.

I am still waiting from the 22nd to get my refrigerator fixed, but no one has contacted me. I had just went grocery shopping the day before, and I have lost all of my groceries. I tried to leave the food in the regrigerator so the Sears Technician could witness it, but the smell of the spoil food was taking over the home. I am very unsatisfied with Sears at this time, and I am asking that my food be replaced, as well as my refrigerator.If I'm not reimbursed for my lost, and my refrigerator isn't replaced promptly, I will be taking the matter to court.

Jessica of DAllas, TX July 18, 2009

We bought a brand new refrigerator that did not work after delivery and installation. We lost an entire fridge worth of food. Customer service was slow and not helpful. I tried to call and file a complaint and was told some one would call with in 48 hours to speak with me and i was never contacted.

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