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Debra of Lexington, TX September 17, 2008
Debra of Lexington TX (09/17/08)
I purchased a Amana side by side refrigerator with freezer on bottom 5/23/06 with a maintence agreement. It was right before Thanksgiving of last year and the top was getting hot. So I called but they couln't get to my house until after Thanksgiving which was two weeks so she told me to defrost it and plug it back in. It started working and when the tech finally made it to my house he couldn't find anything wrong with it, I told I had lost about 50.00 worth of food in the top part of my refrigerator and he told me that I needed to keep the food for him to see but for 2 weeks. That claim was denied because he couldn't find anything wrong with it but in about a month it went out again and then he replaced the board in it.
And again it went out 7/20/08 they made it here by 7/24/08 this time it was the fan. And this time I left everything in the refrigerator for the tech to see except for the milk and biscuits they was stinking and the biscuits blew up but I showed him everything like they said to do and now 2 months later the tech didn't submit a claim for me for food loss and they said I needed to make a copy of the food I lost, that was nearly 3 months ago. I told them to get ahold of the tech and they said they couldn't do that. I'm tired of getting the run-around I can tell you one thing it will be my last appliance I buy from Sears and believe me I have bought alot from them.
I'm out of about 150.00 of food loss Toni of Champaign, IL September 14, 2008
Toni of Champaign IL (09/14/08)
We are a family of 4 that has spent over 10,000 at Sears in the past 6 years. However, at this point, [Sears] may have lost us as a customer for life. Recently, we have had 2 refrigerators mechanically fail on us in 8 years (one died after 6 the other after 2 years). I called to explain the situation and it was difficult to even get to an actual person who could help me out. Once I did get to an individual who could help me, I explained the situation and was granted a case number and the resolution that they would send a service individual out to the house to take care of the repair swiftly.
The repair person arrived and told me that the part could be on back order for up to 6 weeks, but he had no way of knowing. I denied repairs because my daughter has dietary restrictions and we would need a working refrigerator sonner than that. He seemed like he wanted to get in and out of the house as quickly as possible (He arrived at 7:45am and was gone by 8am. My actual arrival time was scheduled for 8am). I called follow up on case # on 9/14/08. However, when I asked, where do we go from here I was transfered 7+ times, disconnected 4 times and every person I talked to gave me a slightly different answer.
One individual stated that my refrigerator was going to be picked up the next morning and my Sears card was going to be reimbursed the full cost of the refrigerator after pick up occurs. Another individual stated that I would be compensated in full for repairs, but only repairs. And, lastly one individual stated that they would only take care of repairs up to 250.00. I spent over 2 hours on the phone being ping-ponged from one individal to another. The last individual I spoke with stated that if the repair person had taken 10 extra minutes, he could have checked to see the exact date of delivery and I could have made sure my daughter was taken care of.
At this point, I feel devalued as a customer and person. 4 hours on the phone using cell phone. 1500+ in refrigerators that have died early that cannot be recovered Aloha of Benton Harbor, MI September 13, 2008
Aloha of Benton Harbor MI (09/13/08)
I would like to know why I have condensation on the out side of my new LG Refr..I had sears repair out and they said because it was not showing condensation right then He could not help me. I have never had a refg.that would have any condensation on the out side, no matter what the weather was out side. Thank you in advance.
I feel that a seal must be defected for this to happen Vernon of Clinton, MD September 11, 2008
Vernon of Clinton MD (09/11/08)
purchased fridge and stove from Sears only to have it damaged on delivery date of 7/23/08. requested new undamaged fridge only to have sears back slide on delivery, have taken days off from work and lost family time to three no shows from Sears with no relief in sight please help
Monica of Sacramento, CA September 11, 2008
Monica of Sacramento CA (09/11/08)
I purchased a Sears Bottom-freezer refrigerator in 7/02. I did not purchase the extended warranty since I had purchased 2 previous refrigerators that lasted over 20 years. Recently, the refrigerator began making a noise like the ice-maker was adding water. This sound became more and more frequent. The freezer was not keeping things as cold, either. Before I could get a service technician to come out, the breaker tripped on the switch to the refrigerator. When I went to flip the switch back on, sparks started coming off the plug, which caught fire and again blew out the breaker.
When the service technician came out to inspect, he found that the compressor quite working on the unit. I contacted Sears, but because I had not purchased the extended warranty and the manufacturer's warranty had run out last year, they would not do anything about the refrigerator. I cannot believe that a refrigerator over 1,000 did not last beyond 6 years. Further, I cannot believe that Sears would not back up the merchandise that they were selling, regardless of warranties.
The consequence is the 200 bill for a service technician to come out, plus the projected 1,200 I will have to spend to purchase a comparable size unit that will replace the unit, which should have lasted for at least another 5 to 10 years, or beyond.
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