Complain about a product or service

Sears Refrigerators

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Joseph of Mays Landing, NJ November 18, 2008

We purchased a refrigerator frezzer side-by-side for 1200 and less than a year we awoke to a mess with everything melting. This was a fir morning. We were told when we purchased it that we had 24 7 service. We had just fully stocked the frezzer! They told us they would be the Sat, Sat turned to Monday and we lost all of our frozen meats. They did nothing to help us and in fact we found out later that the part that caused the problem was a known defect.

Willie of Kansas City, KS November 18, 2008

my refrigerator leaking water on the floor every day i wacum up waterbottomo

Chris of Syracuse, UT November 14, 2008

Chris of Syracuse UT (11/14/08)
We purchased a mini refrigerator in December 2008. We purchased an extended warranty on the appliance. The appliance broke only 1 week after purchase. Almost a year later and the refrigerator is still broken, parts on back order, and we can't return the item. We resorted to purchasing another appliance in the meantime. I recieved a call tonight 13 Nov 08, that the part was still on back order. The past 2 weeks we have had a scheduled day of the 15th of Nov for a technician to come and finally repair the item. Now he/ she may not show or have the parts necessary. Can I get this fixed or have my 80.00 back??! I just want this to be over! I am very disappointed in the quality and customer service I thought I was getting and paying for from Sears. Thanks

- had to purchase another appliance - waiting a year for repair, replacement or refund. - countless hours on the phone with people who act like I'm putting them out or am not being resonable after a year of waiting.

Marc of Oakdale,Ca, CA November 13, 2008

Marc of Oakdale,Ca CA (11/13/08)
bought a lg refridgerator and only last 3 1/2 months and ui feel that sears should replace it and and i read the reviews about model number lsc27910sw and they all had the same problems read them at sears review,they wont replace it either.

wasted almost 200.00 worth of food,brand new machine shouldnt break after 3 months and they have issue with brand of fridge lg

William of Yuma, AZ October 29, 2008

William of Yuma AZ (10/29/08)
On 10/15/08 I called Sears in Yuma for repair of my 3 year old Kenmore Refrigerator because water in the door went out. The repair man called, but our caller ID showed he had a San Diego Ca. phone #. He came to the house said the solenoid was bad. The solenoid would cost 84.99 and Labor would be 208.00. He had the part out of the refrigerator, which took maybe 10 min. I figure to replace it would take about 20 min. So I figure he makes between 400-500 a hour. I wish I could make that much. I still cost me 69 for basically nothing. I would love to e-mail Sears direct, but they don't have the guts to list their e-mail address. My parents have had Kenmore products that lasted 20 years, ours lasted 3. I figure the once proud name Kenmore is now nothing but junk. No wonder Sears is losing business.

Corinth of Bronx, NY October 25, 2008

Corinth of Bronx NY (10/25/08)
I Went to sears located in Yonkers to purchase a stove and a Frig on August 17, 2008.There were 2 sales people that helped me out one name Sasha whom worked in the Stove area and another youn lady whom I cant remember her name, she hepled me out in the Frig area Meanwhile after being in the sore for over a 12 hrs the two young ladies tells me that we have the do the transaction over meaning that we will have to charge your credit card again. So the young lady call her manager out and asks for help.

After thinking everything was ok, I get a call on the delivery day but early in the morning around 6am the man tells me the time that I should expect delivery and also what I was getting. He said that I was getting 2 Stoves and 2 Frigs! I said are you crazy I only orderd 1 Stove and 1 Frig. Soon after I called the store a expain the situation to the store Manager, the Store manager tells me that I would have to come to the store, I explain to him that I live at least 45 min away which he did not care.

So I went into the store later on that day and spoke to the manager of that department, I then expain to the female what had happend. There also was a 20%off sale that day if you purchase over 599.99 using your sears card which I did and the two young ladies did not honor that discount. Well to top off this matter I've been a good customer since 2001 and I can't believe that a large company like sears are not solving my problem that I've had since August. I've called Sears Customer Service over 20 item and still no result.

Sears has no finance charge for 1 year with the purchase over 599.99 I have been receiving statements with late charges.

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