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Sears Refrigerators

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Marsha of Kapolei, HI October 7, 2009

We noticed the refrigerator was not cooling as it should. Noticed a burning smell. Opened the door to find the control panel melted and hanging by the wires. The sockets for the light bulbs were brown. It could have caused a fire if we had not noticed the burning smell. Also, the freezer constantly needs to be defrosted with a hairdryer. We have actually paid to have the repairman "defrost" it! The refrigerator model 795.773 is only 2 years old. Sears wants us to pay a 75 fee to come out and "look" at it. Never, never again will we buy Kenmore.

Jodi of Clovis, CA October 6, 2009

I purchased a GE side by side refrigerator on 12/8/08. By July, 09 the ice maker has stopped producing ice. GE has NO RECORD of this purchase and Sears is no help in assisting with repairs because it is now a "service issue".

VICKIE of jonesborough, TN September 26, 2009

In 2003 we bought a Kenmore Refridge in less than a year Sear had to replace the compressor, well 1 week ago it went out again, I called Sears to see if we were still covered of course they could not tell me unless a tech came out to check, let me the tech was the nicest person we dealt with. He confirmed it was the compressor, called Sears said it only had a 90 days guaantee on the compressor they replaced, which doesn't make since to us at all, the tech gave us a 100 certificate to purchase a new fridge, Sears will never receive anymore business from us. We did buy a new refridge but not from Sears and if I had known what I do now, I would have not recently purchased a dishwasher from Sears. This was a disaster from the beginning with the first phone call you can never speak with an American, you never got the same story twice from whoever we were working with and from what country they were in.

alan of somerville , OH September 25, 2009

purchased refrigerator paid cash,they delivered wrong color refrigerator now they want me to wait 7 to 10 days for a refund.

Eugene of Olympia Fields, IL September 17, 2009

My wife and I are seniors and we purchased a 2668 Sears ELite refirgerator/ freezer on February 6, 2009. We also purchased the Master Protection Plan. When installing our new kitchen cabinets we moved this refrigerator, and saw a large pool of water on our brand new laminate wood floor. We called Sears on August 20, but they said that they could not send service unitl Septemebr 11th.

The repairman hammered gouged the defective funnel out of our appliance and then reinstalled it in with some sealent from a tube, he did use the foam LG had used. He then filled the bottom of the funnel with some sort of air condtioner tar. He irresponsbly removed the stop of of my fresser basket when he could not re-install it insead of calling his supervisor. He did not replace all of the screws in the rear service panel. He was unable to use the gasket that came with the funnel from the parts dept., even after he cut it in an effort to make it fit, He failed to reinstall the clip which holds the drain tube. He left a large glop of tar in the defrost try.

BUT MORE importantly my floor remains warped and destroyed from this defective refrigerator. All that we have received from Sears is tallk and more talk to date. They continue to requests us to call one phone number after another. Each person that we speak to informs us that we are asking the wrong department and tell us that it is not their problem. They then give us another phone number.

We have written 3 letters to Sears CEO (The first letter on Feb. 4, 2009 and we sill have an improperly repaired refrigerator and a damged floor caused by Sears who has blatatnly and shamefully ignored our pleas.

Extensive damage done to our 1100 laminate wooden floor beneath the refrigerator. The physical damae done by the repair man from hammering and chisling the drain funnel from the refrigerator (and his application of the incorrect sealent and the improper removal of the freezer drawer stop leaves us with a refurbished but obviously less than whole new refrigerator!

Virginia of CHATSWORTH, CA September 16, 2009

I purchased a kenmore refriderator at Sears. This refriderator makes loud noises. it sounds like a large rat is trying to get out from inside the fridge. The noise is a loud banging noise. This noise is so loud it wakes me up at night. I had a tech come out after i heard this noise and was told the fridge is working fine, but that this model has a bad reputation for this problem. i was told there was nothing i can do since the fridge is suppposedly working fine.

The tech said it was a good idea that i had an extended warrantly because this fridge would probably need it. That's not good news since i paid 1,000 dollars for it and now i feel like i'm waiting for it to fall apart. i decided just to hope it continued to work, regardless of the loud noises. Now 6 months later, the noises are getting much louder!

i have a tech coming out again in a few days. Is there anything i can do regarding this horrible loud noisy fridge? Are there other complaints on the fridge? The model is 25368253700 Kenmore Frigedaire Item# 04668253

DIANE of LAKEHURST, NJ September 13, 2009

I called to ask for a sercive on ny frig. A sercive man came and looked at my frg and told me that the rubber on the frig door was loose and that was why I was getting condensation on the outside door fo the frig and reatached the corner piece that was off. He told me no charge. I asked him if he was going to check out the frig to make sure that nothing else was causing the prob. and he said he had been a sercive man for 25 years and could hear there was nothing wrong. I was happy with that and he left.

Then I get a bill for 184.0 for a sercive call and repair. I called and go tthe run-a-round and transfurred 4 times and 2 hrs. later got nowhere. i can't believe a big company like this is trying to steel my money. If you can help I thank you. Date of sercive was Sept. 1, 2009. He did not even leave me any paper work because he said no charge.

Elizabeth of Irvine, CA September 11, 2009

I bought a refridgerator and was offered no interest for a year, or free delivery. I chose the free delivery. But!,they billed me 75.00 for the delivery and told me I had to send in for a rebate. I still have my receipts. I sent all info online to www.Sears.com/rebate with all the info they had requested. Now I know these rebates take their sweet time, probably hoping that the customer will forget. It's been 3 months & still no rebate check. So I called Sears and was informed I had to go back on line. So I did. I ask when was I going to receive my money. They replied back by email that none of my information matched with their's so my rebate is invalid! I'm so angry with the process of rebates.

David of Struthers, OH September 5, 2009

I purchased Kenmore Bottom freezer refrigerator in late 2006. The motherboard went bad and it is no longer available anywhere in the US. Sears tells me they won't help, Kenmore hasn't responded yet. The refrigerator stays warm.

Bill of Canton, TX September 2, 2009

Came out to repair a freezer, and was told it needed cooling coil and they would be installed on rear of freezer. Told installer that was why we b brought the freezer because it was slim and no coils in rear. Now they have sent a compressor, evaporator tub, cooling coil and waiting on condenser another thing is that they come out at their time, I am senior that has a lot of doctors appoints and don't fit into their service schedule. The store where we brought the above items said they would service when we will be home if we let them know several days in advance.

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