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Juan of Salt Lake City, UT October 18, 2008
Juan of Salt Lake City UT (10/18/08)
I have purchased a fridge, washer and dryer, dish washer, and microwave and they didn't last a year! Don't buy from Sears! Their products are not only expensive but they don't work! Their customer service is pathetic and i wouldn't recommened them to anyone!
Jessica of San Diego, CA October 16, 2008
Jessica of San Diego CA (10/16/08)
Right off the get go my refigerator had defects, damages, on the inside and outside. So bad the I had to have it replaced and once again the same problem occored now I was on the 3rd refigerator and it had a slight defect on the inside panel. I kept the thing. Al though it makes wierd sounds that worry me. I am fed up with dealing with the repair service people. My dishwasher is black and has a fade mark as if it was steamed. I had the repair service look at it so I could be repaired. I was told that it was cosmatic. I said from day one. Not a brand new item. Nothing was ever done to repair it.
So I have to look at my new dishwasher with a fade mark on it. My micro wave door face and the panel display if made of like a black plastic sheet that is so scratched up it looks awfull. My stove top range is another diaster. I purchased extra covers that go over the burner and lay on the stove to protect the under neath part. These trays are so faded that they look gray instead of shiny black. Like the rest of the stove. The oven door is I have no other words to use but a mess. I don't even know how to describe it. The glass part is dirty but you can't get to it to clean it. It looks like it is inside the glass. The over door is not hung right. There is a gap between the broiler top and the oven top. and on the inside of the oven the bottom tray does not lay right.
The tech today me that it is suppose to look like that. I said I don't think so. I told him that I went to Sears to the exact model that I purchased look inside to see if I looked my stove. What do you know That trayed layed perfect and not like mine. He said well no one will see it. My front load washer. What a joke. I wish I would have never bought it. In fact I go to the laundry mat. Though at home sits a new washer and dryer. I have had the techs out countless times. My dryer takes for ever to dry the clothes. I was told my ducts must be clogged. I had them cleaned. I replaced the dryer vent. The washer does not get my laundry clean. The door always smells. The wahers leaks at the bottom. The techs told me I put to much clothes in. According to them you can only fill the tub less then 1/2 of the inside. Though the manuel says that the washer is heavy duty can even wash comforters. Large loads. So the manuel lies.
One last item durning one of my service calls on of the techs chip my floor tile while repairing my dryer. My washer and dryer are inside my house in a laundry closet. I would like to say that I am 53 years old and have been on taking care of my family by myself for 17 yrs. It was a very big step for me to take when I decided on buying myself new appliances. Needless to say Sears has let me down. very disappointed. Barbara of New Port Richey, FL October 15, 2008
Barbara of New Port Richey FL (10/15/08)
We had a Refrigerator delivered by Sears. The men scratched the doors and the door handle falls off. He said he would call it in and a rep would contact us within 1 hour..which.never happened. I finally got through to someone named Jack who instead of telling me a new refrigerator would be delivered ...promptly, offered me a bottle of touch up paint and a gift certificate for 50. After I became incensed, he made an appointment to replace the refrigerator. What in God's name happened to the Sears we used to know. This is not good.
delivery was made this afternoon....refrigerator which was scratched in few places bottom door is not secured on properly Peter of San Diego, CA October 10, 2008
Peter of San Diego CA (10/10/08)
As a maintenance supervisor in a senior apartment building I have been purchasing Kenmore refrigerators from Sears. In the past month I have purchased seven Mdl 564.62042100 four of which have had to either be repaired or, in one case, returned. After numerous phone calls to Sears together with experiencing tremendous amount of inconvenience, especially to our elderly residents, I have found out that a great many of these refrigerators have been manufactured with a badly designed fan motor. Sears are not willing to admit this and refuse to exchange the affected units.
I would like to advise the public not to buy this refrigerator. (I believe a Sanyo mdl SR1030 also uses the same fan motor). I would appreciate your assistance in getting this information out to the public Thank you,
Extreme inconvenience, food loss, frustration when dealing with Sears Service Dept Tabitha of Graham, NC September 24, 2008
Tabitha of Graham NC (09/24/08)
I purchased a new refrigerator from sears four months ago. Two days ago it went out completely. they were not even going to send a tech out until a week from yesterday. After many calls and much complaining I was finally able to get my local store manager to have someone come out today. Only to find out it would be a week before it could be repaired. I have tried and tried to get a return authorization. I have heard everything from we could issue an authorization under extreme circumstances but not to me. Never mind I have two small children to feed and no food now.
One associate at the warranty center told me that every one there was a manger when I asked to speak to her manager. Another told me I was covered for the food loss only to find out that after calling the number shge gave me I am not covered. I was finally offered a dorm size fridge as a loaner but it was on the third day after everything was ruined. Another associate at the warranty center had the nerve to tell me that if it had happened only a month before that I could have exchanged it with no issue. During the first call I was told it would be one week before anyone would even come and look at it, so I called back and told them this would not work I have to feed my children. He out me on hold and after 5 minutes got back on and told me someone would be out that day between 1-5 after waiting until 5 and not hearing anything I calle dback and was told that there is not record of anyone telling me this.
When I called back to complain about the associate giving me false info about food reimbursement I was told there was no record of that. I bought a new refigerator had I known it was defective I would not have bought it, had I knownw I was going to have so much issue if something went wrong I would not have purchased form Sears and had I been told in the begingin that if something happened and my food was lost i would not have been compensated i would have bought the extended sevice plan.
I am stuck with no food or milk in my home for my two children a four year old and 11 month old. I have a pounding headache and have become physically sick to my stomach over the whole situation.
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