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Sears Refrigerators

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Steven of Mobile, AL November 20, 2009

I bought this "state of art friege" because it was suppose to be top of the line. The icemaker constantly overflows and we have had multiple problems, it fills to the top with ice and the arm gets stuck and then it will start making a horrible noise. I have to empty the enitr ice bin which takes longer than you would expect.

I have an LG washer and dryer and have had problems with them as well,t he washer doesnt seem to get the clothes clean at all and its horrible to clean itself, I will never buy LG products again!

Barbara of Boston, MA November 12, 2009

I purchase a refrigerator less then two years old. compressor gone service was done twice in October , 2009 and the thing is broke again 1st week in November. Sear is giving me a hard time about replacing the item all they want to do is keep coming out to fixing the item.

Todd of Centennial, CO November 6, 2009

We purchased a Kenmore fridge in Oct. 2005, and the compressor is already shot. The warranty says the compressor will be replaced/fixed free of charge within 5 years of purchase. I called Sears and they say I need to pay their service tech 75.00 to tell me what I already know. I paid a technician to come and look at it and he confirmed that the compressor was shot and he sees this quite frequently with Kenmore/Amana built fridges. Said they are using cheap Tecumseh compressors. Thanks for standing by your products Sears. I will never purchase an appliance from Sears again.

Kennie of Model, CO November 6, 2009

I purchased a Kenmore refrigerator from Sears on 8-12-2008 at a cost of 1291.99 plus tax. The model number is 79578319801. The unit ran perfectly for 14 months. Than it quit. Nothing on the unit works. It is like it was unplugged. The manual that came with the refrigerator is useless. It does not even tell the customer how to turn off the refrigerator. The only way I know of on how to turn it off is to unplug it. I live long distance from any repair center. I did not go back to Sears. They screwed me once by selling me a refrigerator that only lasted 14 months. I will not use their overpriced repair service and let them screw me again.

Some repair services I have contacted tell me they think this refrigerator was made by LG. I cannot find any parts diagrams or parts for it on the internet. I have tried by using the model number.

I do know that a fuse that is soldered into the control pannel is burned out. I am going to improvise with a fuse of the same amperage rating and try to fix it. I cannot find this part anywhere. If there is something wrong in the unit that is causing the fuse to blow than I will throw the refrigerator out and get a whirlpol which is what I thought this one was. It is sad when the cost per month you get out of a refrigerator until it goes bad is 100.00 per month. It is also sad when a customer has to unplug a refrigerator to shut it off. This is a safety hazard. My refrigerator has to be pulled out from the cabinet before I can unplug it. I could never unplug it in a hurry. I think it is wrong that they can get away without being responsible for producing an inferior product like this.

marilynn of spring hill, FL November 5, 2009

I am appauled at Sears products. This is the 2nd time within a year I had to have my refrigerator worked on. I just had it replaced from another one that was not working in May 2008, and now it is bot keeping things cold. I had this same problem with the other one I replaced in May 2008. Sear kept coming over to fix the first one and finally they told me to pick out another on. Hoping this would last. Well now I am having the same problem. I need help.

RON of POWELL, OH October 25, 2009

Sear frig had a manufacturing problem. They came out and replaced a part. Ever since then all my veggies freeze. Sears say I have to pay to fix the frig. Stay away from Sears.

Carol of Malvern, PA October 24, 2009

Whirlpool refrigerator Model #ER8AHMXRL00. Purchased 3/06. The outside covering (brushed st. steal-looking) on door & freezer door has been getting sucked in over the years and looks like it has been pushed in and dented! I called a Sears repair man last year and said nothing could be done about it. Have there been any other complaints concerning this issue? I would like to know.

laurie of Lake Zurich, IL October 23, 2009

I purchased a side by side Kenmore elite refrigerator/freezer the appliance has broken down over 5 times and now is broken again. I have called the company several times and now again am being to there is a 75 feel for the service person will give me an estimate on what it will cost to repair this , this machine is only 2 -2 1/2 years old. If you can look at the history you will see I called on this machine 3 times in the 1st year. Refrigerator broken for 5-6 time, not cooling, ice maker again not working.

I want it replaced but not with a Kenmore, I want a different machine by a different manufacturer. I also purchased a dishwasher that I have had several problems with as well as a washer & dryer. The dryer I have had several problems with and called several times. They are quick to sell you to warranty, but slow to fix and keep the problem from continuing. My husband is name listed as the purchaser.

Ian of Pictou, NS October 20, 2009

We purchased a fancy new fridge in August with the digital temperature display that most guys love to have. What's the freezer temperature now? What's th refrigerator temp? Could have bought a cheaper fridge - but n- had to pay more because the digital display was a "necessity". Trouble is - the numbers "0" and "38" may as well have been painted on the door. They have never changed. I can leave the door open for 15 minutes - still shows the temperatures as above. The display is supposed to show the temperatures of the interior. Instead it only shows the temperatures the fridge was set at.

I wsa told after some research that the fridge does show the temperatures changing - just the set temperatures. When I had a Sears Serviceman come out, I showed him the book which clearly indicated that itrshould show the changing temperatures. Remember - I spent an extra 500 - 600 or more to have this so-called "feature". The service rep was looking into it - but so far - two months later - no report. I remember looking at the manual in August and decided the fridge was for us due to the snazzy disply. But like I said - may as well have been drawn on, painted, stencilled or etched on a 2 piece of plastic. The numbers never change. Sears - if you read these and you probably do - let's talk.

Vicki of Universal City, TX October 19, 2009

We asked for a refridgerator that had an ice-maker, and was a right hand opening door. One was selected from the floor. We paid the price of 622.77 for the machine and delvery was promised in 3 days. The Contracted Delivery person (Mike)came to our home. But he had the wrong machine. There was no ice-maker and it was a left hand opening unit.Mike said to leave the wrong one at our house. They took our old unit.

After supposedly reordering a unit, we were informed the unit came from Dallas in damaged condition.Another order was placed. After waiting 3-4 days,we check on the status of our refrigerator delivery.We were told "Sears no longer carries that model". So we asked for a full refund. The gentleman at the store said it would take 7-10 days.It is now over 2 weeks and when we call and check with the store, they said it was the delivery departments duty to issue a refund. We again call the delivery dept. and they said "we don't handle that". You have to call the store for a refund. WE HAVE CALLED NUMEROUS TIMES! What is the hold up on our refund? Sears hit our account for 622.77 probably before we even left the store. The contract drive just left the wrong refrigerator with us. He knew it was not what we ordered. WE WANT A FULL REFUND IMMEDIATELY.

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