Sears Refrigerators

My 20 year old refrigerator stopped working, and I bought a Kenmore from Sears, and was happy it was installed right away. Three days before the one year warranty expired, I was called and was invited to purchase an extended warranty. I declined. Two days after the warranty expired, the freezer stopped working, and stopped getting cold. The person I talked to said that they were getting a lot of complaints about this fridge. After I complained, they offered to pay for half my service call, and offered 10% off the purchase price of a new unit. After at least two days, the fridge started working again, but I'm afraid to put more food in it, in case it fails again. I'm in a wait-and-see mode. I won't deal with Sears again. They have been fined for ripping off their customers in the past. It seems their strategy is to make their money with extended warranties, and service calls. The conventional wisdom is that extended warranties are a bad deal.

I purchased a Kenmore refrigerator/freezer on 4/2010. This is a second refrigerator barely used kept in the garage. It has not worked properly from day one. It seems like the seals around both doors are defective and do not keep the doors closed consequently we have all sorts of problems with the food spoiling and freezer unfreezing. I tried speaking to Sears but they said they weren't responsible. I scheduled a service call and they did not come out nor called to cancel. I feel I need to throw this away and feel completely cheated.

We purchased Sears stainless refrigerator/freezer on February 2010. It has spots all over the doors and they will not come off. I had a repairman check it out today and he could not help us. He told us that he could replace the doors for approximately $800.00 or we could get a cosmetic warranty policy for approximately $275.00. We feel this defect is in the stainless steel and should be covered and replaced for free. We would greatly appreciate it if you could help us with this problem. We feel the manufacturer and or seller should stand behind this product. Thanks.

In 2008, I purchased a basic Kenmore Refrigerator with a top freezer, Model No. 253-68172800, on sale for approximately $500.00. All of a sudden, the freezer has stopped freezing. Like everyone else, I am quite upset that a costly appliance like this has ceased working after such a short period of time. I called Sears Service to find out how much for an estimate and learned it's $70.00 just for them to make a call to provide an estimate or, if I'd like to purchase a warranty for $251.99. This would cover the cost of any repair up to $500.00.

Unresolved as of yet -- still contemplating what to do. As I appreciate the time everyone else took to write a complaint, I write this complaint just to let other consumers know not to buy a Kenmore refrigerator as you'll be throwing it in the dumpster in a mere 3 years. You know, like flushing your $500 investment down the toilet! What a piece of garbage. And from the sounds of it, I am just getting a headache reading everyone else's complaints, it's not even worth it to have Sears repair this hunk of junk. So, I am seriously considering buying a used appliance as I cannot afford to buy a new one. What a joke. I am so disgusted. My $500.00 investment was no investment at all, just a waste of money. I bought trash & a headache!

I have a Kenmore Refrigerator model 106 58036800. Its ice freezing from start-up. I thought we were doing something wrong. After carefully reviewing (warranty expired), I determined the ice exit door not closing properly. I ordered parts and found a major design change had been made that allowed reasonable closure of door. Someone at Sears/Kenmore had to know they had a defective design. It is the writer's opinion that Sears should have repaired this problem through product recall and not left it for the customer to discover the problem and pay for parts and labor the repair.

I recently had Sears Home Service come out to look at my fridge. The original repair appointment was rescheduled twice. The tech finally came, ordered "emergency" parts and set a return appointment 2 days out. Customer service called that afternoon and changed the appointment to 5 business days out. It didn't matter that it was an emergency order, or that the appointment was made by the tech based on parts arrival date. They moved it, no discussion. Parts arrived next day. I called back and wanted the original appointment rescheduled. They wouldn't do it at all, no discussion. Moved the appointment forward 1 business day. Tech came.

Long story short, fridge can't be repaired. Issues me a receipt showing a refund of the money I had already paid less the service fee. Well, over a month later, I call to check on my refund. Lady says she'll check on it and call me back within 48 hours. No call. I call back a week later. This lady says refund was issued but not for the amount on my receipt. She says the service call was $3 more and so my refund is $3 less. I'm obviously not happy about this, so she offers me a $3 gift card for Sears. As if I will ever set foot in a Sears or use any of there services every again! I told her, "No, thanks!"

I called Sears service for my five year old refrigerator. One and one half weeks after my initial call, the first repairman came out. The main board of my GE refrigerator was on a GE recall, however, Sears would not honor the recall and charged me $200.00 plus labor, and the labor was taxed, a total of $290.00. They knowingly installed the wrong part. The repairman tells me, "it's not the right part, but I'll meander it so that it fits!". He then proceeded to create the largest fire hazard inside my refrigerator. After much complaining, they sent out the second repairman, who showed up with the wrong part, again. A week later, the third repairman shows up with the same wrong part.

I have taken three vacation days from work, lost money! Three repairman, all not worth **, and a month later, my refrigerator is still broken, but I have paid Sears $500.00 for nothing. Now, while I wait for the fourth repairman, they tell me it will be February (today is December 14, 2011) before the correct part arrives. February! I started this process in November! In the meantime, I still have a fire hazard in my refrigerator, with the wrong part installed, cut, spliced and taped back together by the Sears blue ribbon service repairman! A fireman neighbor of mine told me my refrigerator, Jerry-rigged by Sears blue ribbon service, is a fire waiting to happen! Michael **, head guy from what I am told at Sears blue ribbon service, told me Sears is not responsible for my fire hazard, even though Sears repairman created it. $500.00 and I have nothing but a fire hazard in my kitchen and Sears blue ribbon service will do nothing.

Never use Sears appliance blue ribbon service. They will screw you for all of your money and your appliance still will not work. They do not offer refunds, do not honor recalls, they only offer gutter water apologies for the lack of ability to fix your appliance after they have charged you an arm and a leg to create fire hazards in your home. They are worthless and should be shut down! You will waste your money and receive nothing! I have reported Sears blue ribbon service to the consumer protection agency and the Better Business Bureau so that others will know this company should be shut down and taken out of service. Charges should be filed against this company for fraud!

In 2000, we bought a Kenmore side-by-side with ice and water in the door. The compressor went out a week after we bought it. Now it was leaking all over the floor, we thought it was a hole in the line, it wasn't. We took the freezer door apart and the insulation inside of the door was frozen solid so we replaced it. That does not happen normally to any freezer.

We had one for 22 years and it still works today. A friend took it home and still has it. We should have kept it, but no, I wanted the ice and water in the door and the side-by-side. Also, there is no room in the freezer. Anyways, now we will have to buy a new one as soon as we can. We are both on disability and can't afford this. This is definitely a defect that over the years it kept freezing and now just got to the point of where it just leaks with condensation in the freezer. We will not buy another Sears product again unless we could get compensated for this.

They tried to tell the one person that I read that it was the floor, making the seal not work. That's bull. That is why they have levelers under it. Also, I bought my washer and dryer 5 years ago and just had to buy a new dryer already. So guess what's next? The washer is already making weird noises too. I bought my dryer from Lowe's. Now I bought a roper because I remember as a little girl, my mother had one and it lasted forever. I didn't think they still were in business. So to all of the poor people that have dealt with the same or similar things happen to you, hope you have learned your lesson too.

We purchased all (10 in total) of our appliances for our new house in 2010 from Sears believing they were a good company who would stand behind their products. I started to notice tiny rust-colored spots in the stainless steel finish of my Kenmore Elite French Door refrigerator which I finally reported when they reached the really noticeable stage (hundreds, if not thousands, of them) about 16 months after purchase. I also purchased the appliance extended warranty before the first year was up, so I was sure I would be covered if I had any problems for at least 3 years.

Well, Sears considers the problem to be "cosmetic" even though it is clearly a finish defect and will not replace the doors. I owned a competitor's SS fridge for 10 years prior to this purchase and never had a problem. According to Sears, what your appliances look like doesn't matter and/or whatever happens to the outside of your appliance is your fault.

I will never buy from Sears again and I strongly urge others not to buy from Sears. They have no idea what "service" means, preferring to stand behind the "fine print" in the manual. Furthermore, to date, my negative review of the Kenmore stainless steel Elite refrigerators has failed to show up on the Sears website. Really inspires confidence, doesn't it?

In February 2011, I bought a refrigerator from the local Sears store, model 60933900. When the weather turned warmer, the freezer compartment started to accumulate frost and the refrigerator compartment accumulated condensation. The Sears service representative sent a repairman who said the gaskets were leaking because my kitchen floor is not level. He also said he did not shim refrigerators and left. I called again and told Sears what the repairman had said and asked for someone who could level the refrigerator.

The next repairman repeated the comments of the first, but added that the shell of the refrigerator is so flimsy that any floor unevenness makes it difficult for the gaskets to hold the doors properly closed. I called again. I explained in detail what the prior repairmen had said. I was told I should not worry, that the next repairman would be able to shim the refrigerator. The next repairman essentially made the same comments as the other two and made no attempt to level the refrigerator.

I called the service representative and said this situation was ridiculous. I had not only bought the refrigerator but paid to have it delivered and set up in the exact location of my old refrigerator which never had a gasket leakage problem. I asked for my money back. The representative said I could not get a refund because the 90-day trial period had expired.

Many many years ago, I swore off dealing with Sears for a variety of reasons. But in 2005, we bought an french door Elite refrigerator. Six years of use was all it was good for. Blown compressor, half the cost of a new fridge to repair. Sears service was not available for two weeks so we called an independent repair service. The tech was very competent and advised us to avoid Kenmore products for many reasons, all of which made sense.

I will never ever again buy a Kenmore product and will advise my friends and associates of my experiences. Sears=tears in my opinion! We went to Lowes, bought another brand and we'll keep our fingers crossed. Too bad Sears has changed so much from the company it used to be way back when!

I own a Kenmore Elite side by side refrigerator. I have had the ice maker replaced one time already which cost $409.00, followed by numerous visits afterwards for more icemaker repairs. Also, I paid $454.00 at the request of Sears to a plumber to change a valve. Now 22 months later, it is broken again and they want to charge me for a new one. I've had nothing but trouble with an ice-maker that has cost me 1000.00 dollars.

On Tuesday night, 11-22-11, I noticed the freezer section of my 3-door refrigerator was making a loud noise when it ran. When I looked inside, some of the items in the freezer had begun to thaw and then refroze. On Wednesday, 11-23-11 at 7:00 AM, I called for a repairman. The first customer service representative that I spoke to, suggested I try cleaning the coils myself. I asked for a manager, and spoke to Joe **, who said I could be scheduled on Wednesday 11-30-11. With Thanksgiving, and all the extra food in the refrigerator, this was not good news. I knew that since it is a holiday, I would not get immediate service, but I did not think waiting a week was good customer service.

Their answer was take it or leave it. I admit I was angry, but I took it. Later that same afternoon, I was told by Sears customer service that there were no techs available on 11-30-11, so I had to wait two weeks, until 12-8-11, take it or leave it. This was even more unacceptable. What made everything worse was, when I asked to be given to a manager who could assist me, the customer service people, "who dispatch the techs", insisted that they were the only ones to speak to. I was disconnected two more times, before I spoke to a woman named Trish, who was able to schedule me in 10 days, rather than two weeks. Still unacceptable, but because of the "take it or leave it" option, so I took it. I work for an international company that provides service for consumers, and we would never treat our customers this way. If we do not have enough people to do the work, we hire more or pay overtime.

I will not buy from Sears in the future, and if I do, I will not take their extra warranties. I had always been pleased in the past, but this was wrong on too many levels. A refrigerator is not like a TV or an oven. It is way more important. Sears may save money by downsizing their repair service, but they just might be downsizing their customer base along the way.

I have a Sears Kenmore refrigerator that is three years old, which had failed. Sears repair outside service people were honest the refrigerator was a lemon. Last time I purchase anything from Sears if they don't stand behind their products. Compressor was contaminated that cause evaporator not to freeze correctly, thus freezer section temperature went up to 35 degrees and refrigerator section to 40-50 degrees. All our food was lost.

I bought the fridge at the Great Indoors, a division of Sears in Woodbridge, NJ. Well, the refrigerator ice maker has made a disaster of my entire freezer. Everything in it (the walls, door, food) are like sheet of ice. The vegetables bin are blocked with ice and everything is frozen. This has been nothing but a nightmare. Not one Sears contractor knows the correct setting for this unit. What nightmare. The old Sears is gone. There is no customer retention policy. I will never recommend their appliances to anyone. I'm finished with Sears.

We had a serviceman come out on 9-27-11 to look at our refrigerator. He spent 30 minutes and charged us $227.33 for the 30 minutes to put in a part for the condenser overload. The cost of the part was $58.96. The refrigerator cooled for a couple of days and then stopped cooling. He did not check anything else on the appliance when he was here. He was scheduled to make a return trip to check it out again.

I will not be paying the trip charge for this visit, although they wanted to charge me. It was an 11-year-old refrigerator and he should have checked it better or told us to buy a new one. We will see what happens on his next visit on 10-2-11.

My ice maker doesn't work. It freezes up. I have to defrost it every three ( 3 ) days (model # GSS201EMBWW and serial # **). I will never buy another GE product again. My sister liked my fridge and bought one. She had so much trouble and she threw it in the dump. In Tennessee, another state, there were recalls. GE also sold these defected fridges to the mobile home industries, to the very people who have no money to begin with.

I recently bought a refrigerator and had a difficult time getting an earlier delivery date, we had medications needing to be refrigerated. I was told nothing could be done to help me. I called many times. However, I received a set up call from Sears to install the waterline on 9/24/11. I was not living in the apartment yet (no refrigerator) and I was still moving everything in.

On Tuesday, 9/27/11, when I came to move more belongings in, I discovered there was a huge leak coming from under my kitchen sink. It ran down through the floor to the downstairs unit. The connector that was attached by a Sears' contractor put a defective (cracked) piece on the plumbing line and it caused the leak. (Professional plumber noted in report and showed me the defective piece). I oversaw the repairs by the plumbers.

I've spent $305.00, and as of today, still have not received my refrigerator, and no one has called if there was an earlier date. I was told when I reported the leak to Sears' contractors that they could not come out on 9/26/11 for an emergency repair and that I would have to wait until 7am on 9/27/11. I received a call from them and despite the emergency, they stated they could not come until 12 noon to 5 pm. That is the worst customer service I have ever heard of.

I had a major leak, break down. I spent $139.00 on Sears coming out to install the waterline and $165.00 to fix their mistake. $305.00 came out of my pocket and I still don't have a refrigerator. No delivery has taken place. I called and asked for an earlier time due to my roommate has a disability and has to have medications refrigerated, but I got no help. I hope someone will take this matter seriously.

I bought and had delivered a $3,000 refrigerator. The delivery people took some of the packing material off but then had to leave and left me with the rest. I peeled off a small 3 x 2 sticker on the left side that was a warning label for taking off the doors. When the sticker came off, it peeled off some of the paint along with it. Now, since I took it off, I have to pay for the paint. If the delivery guy took it off, you would pay for the paint. Either way, the paint was coming off. The paint should be a baked enamel or something similar so that this does not happen. I have been a Sears customer since 1972. Since Sears can't spring for a $20 bottle of paint because of a defect in the paint they use on their product, I will no longer be a Sears customer. And I will spread the word about my experience with Sears, your warranty, and your products.

I bough a fridge from Sears in April 2001. Near the end of August, the fridge was not maintaining the temperature. The water filter got broken and the leaking water damaged my kitchen wood floor. A week and a half later (9/10), the technician arrived, diagnosed the problem and ordered the two parts--temperature control board and the replacement for the broken water filter.

The second technician arrived on 9/19 and he decided not to use the part which had been ordered on 9/10. He came up with a different conclusion and he ordered four totally different parts. Now, the third technician arrived on 9/24 and he did not use any of the part that had been ordered on 9/19. He used the parts which had been ordered on 9/10. He said that the four parts ordered on 9/19 were totally unnecessary. Apparently, the technician on 9/19 was was not motivated to fix the fridge. He just decided to order the parts which were not needed at all and leave it to the next tech to worry about the problem.

The technician on 9/24 replaced the broken filter and replaced the temperature control board. The water leak had been fixed but the fridge temperature was still high. After one month of struggling and living with broken fridge, I have to wait for another technician to determine the source of the problem. The problem here is that I bought a lemon fridge. I am experiencing bad customer service and I see technicians with totally lack of knowledge and motivation.

I would like to replace the fridge as soon as possible. I also want to investigate how the technicians run their business of repairing and ordering unnecessary parts, aside from wasting my time waiting for a technician more than once.

I purchased numerous appliances for our new home in 2002 (all from Sears). We have had problems with our $2,000.00 side by side Refrigerator. In March of 2011, we had a third compressor put in the unit. Each time we have to wait for weeks. Our down-time, without a refrigerator has been as long as 4 weeks. This does not even count how much food had to been thrown away. What has happened to the service? We had the unit looked at this week (a change of $229.00), and again, it does not work. We are scheduled for a return visit, on September 26, 2011, but still no working unit in the house.

We bought a Sears Elite side by side counter depth fridge in April 2008. We have had it repaired seven times in the last three years. Of course, Sears has not been helpful in trying to resolve the problem. We continually have to purchase their service agreement just to cover the cost of the repair, the circuit board keeps burning out and Sears, supposedly, tells us that they will replace the product after so many repairs, but they don't.

I decided to call another company for repair and was told that there is nothing they can do; it's a bad fridge. So a $2000 fridge only lasted for three years.

What happened to the reputable company that Sears used to be? I will never purchase from them again.

I called to have my refrigerator, which is under warranty, repaired. I had to wait for parts and when one irrelevant part didn't arrive on time, no one showed up or called. I rescheduled for seven days later, which happened to be during a power outage due to Hurricane Irene. I rescheduled again for 14 days later (9/13) and told the rep that I couldn't be home until 2:00 PM. She said that she would "note it," which led me to believe it was okay.

On 9/13, someone arrived at my home around 1:10; I wasn't there so he left. I called at 2:25 and was told that someone would be coming and that I was the next stop. An hour and a half later, no one showed so I called again. I spoke to Leo and he told me that there was no way anyone would be at my home today. I asked for a supervisor so he put me on hold--then, I was disconnected.

I called again and spoke to Shelly, who tried to reschedule for a day this week but could not. I now have an appointment for nine days from now and I was told that the window is 1-5 and that's it. I will not be able to be there by 1:00 PM, so I know that this will happen again and again. I do not understand why it is so hard for them to structure their route so that the repair person could be at my home after 2:00 PM. I just started my job and I do not want to ask for time off so soon.

When my 4-year old refrigerator stopped cooling on 8-24-11, I called Sears. I had purchased it from Sears as well as all of my other major appliances. I was given a fairly quick appointment for the following Monday, 8-29-11. I was informed that my warranty had expired but at that time, I could purchase a Protection Agreement for $251 that would cover the visit and cover me for the next year as well as cover $200 worth of my lost food. It seemed like a good idea, so I went with it.

A couple of days later, due to Hurricane Irene, my area was under a mandatory evacuation and I was ordered to leave my home. I called Sears before I left my house to let them know I needed to reschedule my appointment due to Hurricane Irene and the evacuation in my area. The person on the phone said the next available appointment was September 12th! Although I thought it was ridiculous, I took the appointment and decided to call back after the hurricane because I wasn't sure if I would even have a home to return to.

Upon my return, I called Sears to try to schedule a more reasonable repair date and to better explain my situation if it hadn't been clear, previously. I have a home daycare which requires me to have a working refrigerator to store infant formula. I also have 4 children of my own. It is imperative that I have an earlier repair appointment. I am still told there is nothing available. So I went online and tried to schedule on my own. When it got to the part where it asks "What, if any warranty do I have?", I checked "not sure" because I wasn't sure what I had was called as there were a few options to choose from.

To my surprise, it had an appointment only two days away on 9-1-11! I was quite happy. I called customer service and informed them of this appointment. The lady told me to hold on and let her get it up on her computer. She said, "unfortunately, it was no longer available" that it just hadn't been updated. While she was talking, I went ahead and clicked on the date and it was confirmed. I had to interrupt her and let her know that indeed I got the appointment and was given a confirmation number! She didn't quite know what to say. When she got her words together, she told me to make sure to go to my email and print out my service protection agreement to show the service tech on 9-1-11 because he would not expect this appointment to be covered. I repeated what she had told me back to her and she said yes. I thought all was good.

Wrong. I did remind subsequent customer service reps of the statement "this call was recorded for quality assurance purposes" and that if they wanted, they could go back and verify that their representative instructed me to do this! It is now obvious that people who do not have the warranty get priority appointments over the people that do have the warranty. Each CSR made mention of this visit not being covered by the protection agreement. Sears stands to make more money off of the non-warranty visits. Each customer service rep I spoke with tried to tell me that the visit on the 9-1-11 was not going to be covered under the warranty and I had to repeat myself numerous times that it was as per the phone conversation with rep #1 (I should have gotten her name).

What should it matter if I had the warranty or not, a repair appointment is a repair appointment, is it not? So on to the day of my 9-1-11 appointment. My window of arrival was 8:00am-12:00pm. At 12:12pm, I made my first call to Sears customer service just to touch base. I had not heard anything and thought perhaps, they were lost, running late or whatever. They didn't call me, so I was going to call them. Again, I did not get a name because I have never, ever had such a rotten, horrible experience with any other company before and did not think to do so. This rep told me that she would get a hold of the tech. She put me on hold for a few minutes, came back and told me he would call me momentarily. Okay, so I waited for another half hour. No call. So I called again, this time, I got a name. Maelan and she even gave me her ID #** (if it was real).

Customer representative Maelan put me on hold after I yet again, explained the situation. When she came back on the line, she informed me that the appointment has been canceled. Yes, canceled and I am set up for September 12th! What? She, for some reason, which to me has nothing to do with the issue at hand explained that my appointment was not covered under the warranty. I, again, reminded her to check the recorded phone call in which another rep told me to show my technician my protection agreement. I told her the 12th is not good enough, it was not going to work, that I needed something today (yesterday or tomorrow), I had been waiting long enough and that I had been told several different things.

No one called to inform me of anything. I did not cancel this appointment, who did? I asked if this was their practice to not inform a customer of canceled appointments? Do they commonly let the customer sit at home waiting and waiting for service to never show up? I told her I had heard of problems with Sears in the customer service area but had never experienced it before, and now I know what people meant. I proceeded to tell Maelon that I no longer wished to speak to her, that I wanted to speak to someone above her. She kindly stated that she would put in a "call back" request to her supervisor and that I would be getting a call back within 2 (two) hours. Yes, that is 2 hours. This was at 1:30pm. In the meantime, Maelan did find an appointment for me on 9-6-11.

When it reached 2:30, only an hour later, I decided I am going to keep on top of this. Yes, it had only been one hour later, not two, but I was going to be a thorn in their side. This time, my customer representative was "Mike". Mike was very, very nice, courteous and so sympathetic. Boy, they trained him well. He had me so calm and assured, he deserves a raise Sears! Again, I gave him my case number and explained the situation. He completely saw why I am so upset. He said this is just unacceptable. I told him that I wanted to make sure I was really going to get a call back because at this point, I just wasn't sure. He assured me, "oh, yes. You are at this point, only about 20-25 minutes away from your call back window being up. It should be any time now".

Whoa, was he wrong! Anyway, back to our conversation. Mike told me how he feels this situation is so unacceptable. That his hands are tied, but his supervisors have more power and authority to authorize earlier dates and "emergency" situations. They should be able and willing to do something for me! Oh, I had hope. I was even thinking perhaps Sears just had a few bad apples working for them. No callback, so I called again 4:08pm, 5:19pm just to let them know that after waiting at my home since 8:00am. That I needed to leave for a bit and did not want to miss my "2-hour window" for a call back. This CSR told me, that I had been misinformed! That callbacks are realistically returned within 24 hours. What? Again? Another contradiction? Don't all these reps get the same training?

Around 8:55pm my cell phone rang with a strange number. Seeing it was almost 9:00, I didn't answer it. After listening to the voicemail, it was Sears! Five minutes to 9:00? Really, you can't do any better than that? I was half asleep! Okay, the message was quick, almost spoken so quickly it was hard to understand to the point. Basically, there is nothing else I can do for you. But she did said all we have for you is still 9-6-11. I saved the voicemail. At this point, the 9-6-11 appointment would have worked for me, but I wanted it in stone that they would be here. That this wasn't going to be another no show.

So this morning, 9-2-11, I called to start my "2-hour window". I was told since it was first thing in the morning, I should get a return phone call before 5:00 today. Wow, this time I spoke with Bridget. Bridget informed me that the supervisors have no more power or authority than she does at her level. So basically, going above her will do me no good. So exactly why do they even have supervisors in the first place? I got my call back from supervisor "Will", badge #**, around 2:20pm. Will was no more helpful than the very first person I spoke with. In fact, Will did not have the attitude of a supervisor at all and not concerned with keeping the reputation, quality or integrity of the name that used to be associated with sears.

Will offered to let me buy a mini fridge from Sears to use until mine gets fixed with the promise of Sears reimbursing me for the price of the mini fridge. I refused, stating that I did not "trust" his word or any word from Sears any longer. I asked to speak to someone else above him. Will informed me that there is no one above him that will speak to customers. He was as high as I can get! Wow Sears, really? You have got to do better than that! Will was horrible! He informed me that the only appointment available for me is still 9-12-11. What? I said, "no". I was scheduled for 9-6-11. He said there is nothing available that day and we have nothing here on the computer for you. I said this is a joke. I am completely done with Sears. I asked for a refund on my protection agreement and told "Supervisor Will" to cancel my 9-12-11 appointment. I advised him to get his customer service reps some additional training! I will tell all my friends/family and acquaintances never to buy big ticket items at Sears! Thank goodness for new places like hhgregg.

I have a refrigerator freezer that came with the house that I bought. Although the appliance works, the ice/water dispenser leaks rush water down the door, staining it. From what I can see the ice/water dispenser is corroded and rusty underneath. I looked online to see if there is a part that would repair the problem but I couldn't find my model number on the website. The refrigerator is only twelve years old.

Kenmore evidently stops service on appliances after a few years. Do they have so little faith in their own products?

I can no longer use the ice/water dispenser. Meanwhile, the door is stained and it can't be cleaned.

In the past, we bought appliances at Sears because we could rely on the quality and service we would receive. Nothing could be further from the truth today. Not only are the appliances of inferior quality but the service is worse than ever.

The refrigerator we purchased in 2007 was suddenly not working properly. The food in the freezer would not stay frozen. When we called to schedule a repair, the service representative alerted us to the cost of the service call, the parts and service to replace any parts that might need replacing, so we paid $250.00 for the service agreement. We waited two long weeks during one of the hottest spells of the summer. On August 16th, Raoul, a service technician, arrived. During this visit, he speculated without even looking at the side or back of our refrigerator that our refrigerator needed service and not repair and informed us that the $250 payment we made two weeks prior did not cover the type of service he needed to perform. We were told that we had to pay an additional $202.00 for him to service the refrigerator. When we questioned why the $250 we paid a few weeks earlier could not be used to cover the service, he insisted that it could not and would not call Sears to clarify this. He said that he did not have time and that he had a lot of other calls to make and accused us of not wanting to pay for the service.

We were shocked at his unprofessionalism and called Sears to reschedule an appointment with a service technician who would fix our refrigerator. The earliest schedule appointment would not be for another two weeks. However, I was instructed to call the Blue Ribbon Department and perhaps they could facilitate an earlier appointment. I spoke with Sheleatha ** who gave me a case number and requested service for an earlier date.

In the meantime, we discarded everything in our fully stocked freezer. The date of August 16th arrived. I called Sears service in the morning to verify that the payment of $250.00 we made on July 24th would cover whatever was needed to be done and we were assured that it would. A Service Technician was to arrive between 1 pm and 5 pm. I received a call that he would arrive between 1 pm and 3 pm and then another call came with a recorded message that the technician was running late. After 6 pm, I called Sears service and spoke with a very apologetic representative who said that this was the worst service he had heard of and transferred me to the Blue Ribbon Department. Everyone in that department had gone for the evening and I was told that they were scheduled to call me tomorrow to inquire about the service I received. The best she could do was schedule an appointment for a service technician to come to my home on August 24th. That is five weeks from my initial phone call.

My refrigerator was not cooling properly last month and Sears repair came out to fix it. A few days after, they fixed the broken refrigerator again. They came out a second time and replaced the diffuser.

Two days later, the refrigerator is not working again. I called yesterday and an appointment was made for someone to come out today. I took time off from work to wait for the repair person. The appointment was for sometime between noon and 5 p.m. At 1 p.m., I received a call from Sears notifying me that the repair person had called in sick and that the next available appointment was for 8/26/11.

I couldn't believe they were making me wait 10 days to have my refrigerator repair. My food has spoiled for the third time in the last month. I called customer solutions and they couldn't do anything for me. Bottom line, Sears doesn't care. It is completely unacceptable for them to not address this issue immediately. They have not been able to repair my refrigerator and now they expect me to wait 10 days.

I have been a Sears customer for over 23 years and I have never had any issues with Sears. I have noticed that in the last year, their customer service has completely gone downhill, starting with their telephone answering system and ending with their customer solutions department. I have no idea why they even try to pretend they care about their customers. I have never been so upset with a company as I am with Sears. I will never purchase anything else from Sears.

I have a SEARS Side by Side Refridgerator that I purchased in November of 2008, for over $2000.00 Model #106.57702704. About 6 mos ago it started to make less and less ice to the point where it does nothing now. It is showing the sensors are bad. Called Sears and they agree it should last longer than 2 years, but too bad so sad it will cost you $75 to have it looked at. This is what is wrong with America and the products we are producing, nobody standing behind their products any longer. Fridgerators of the 50s and 60s lasted 20 or 30 years, now they last 2 or 3 and you have to start calling the repair man. So sad, no Pride left in this countries American manufactures, I have lost faith in Sears products.

What good is a Master Protection Agreement when you can't get your refrigerator fixed for 2 months? At the end of June 2011, our refrigerator stopped cooling, and I lost all of the contents due to spoilage. Upon calling the Sears repair hotline, I was promptly scheduled for 2 1/2 weeks away for a technician to even take a look at it. Once again, what is the purpose of the Master Protection Agreement? That technician came out only to say that the reason the refrigerator side didn't cool was because the intake vent in the freezer side was blocked. Our freezer wasn't even half filled and when questioned about it, the technician said, "It will be cool by tomorrow." He also ordered a new icemaker, since ours would continuously make ice to the point that it would fall out onto you when you opened the freezer door. He left and told us to contact them when the ice maker came in and someone would be back to install it and check the temperature in the refrigerator.

We received the part a few days later and called to schedule yet another repair visit. This one was scheduled for July 28, 2011. So now we are 1 month into the situation of having a non-functional refrigerator. Some days the fridge would be cool and some days it would be 60 degrees inside. There was no way you could put anything into it for fear that it would spoil. The technician came out and found the fridge to be non-functional. He determined that it needed a new damper and ordered one. My 21 year old daughter was there to let him in and called me when he left to inform me of the damper. When I asked about him installing the ice maker parts that had arrived, she informed me that he said the ice machine was working fine and he didn't know why the previous guy had even ordered it. She also informed me that he took the parts with him. I immediately hung up the call with my daughter and called the technician back (he had called me to let me know he was on his way). When I told him about the ice maker continuously making ice he said, "Well I didn't know about that, and neither did your daughter because she didn't say anything about it". What kind of morons are they? Don't they keep records of what needs to be done? Or do they expect their consumers to be the expert on the repairs of their appliances? He told me that he had ordered the damper and another ice maker. Once the parts came in, I was to call and schedule another repair appointment.

News flash: The damper has come in, as of July 30, 2011, but the ice maker is nowhere to be seen. I just got off the phone with the repair line, and sensing the urgency with which this matter should be handled, I was promptly scheduled for an appointment on August 28, 2011 a month later! Are you kidding me? That will be 2 months from the time this fiasco started. I have learned my lesson with Sears and will never purchase another appliance from them. Their Master Protection Agreement is garbage and not worth the paper it is printed on. They certainly don't stand behind their products, or service.

We are on our third Sears Elite side-by-side refrigerator and second freezer, after moving into a new home with these appliances built in. We have spent $2000 to replace each unit. When the second refrigerator required a new compressor, evaporator and heat exchange after less than 8 months of use, we asked for a replacement since we had purchased the extended warranty. The repair technician said that since it could be repaired, we would have to wait three weeks for the parts to come in since some were backordered. We would be on vacation then, and simply balked at the idea.

I have a Master Protection Agreement for my refrigerator and called a month ago for an appointment to fix our refrigerator. The appointment was for today from 1-5 pm. I called the phone number to confirm this appointment this morning. No service person ever arrived. I was just told, after the third time I called, that no technician was ever assigned. What type of protection am I paying for? The next appointment is two weeks from now and that is totally unacceptable. I want a refund for my MPA.

On 6/24/11, a Sears technician checked our refrigerator after we reported an unusual loud popping motor noise. The technician informed us that the fridge was okay because it was not making noise at that time. The motor was not visually inspected. On 7/6/11, we discovered that our refrigerator was not cooling properly. The internal temperature was 60 degrees & our milk already smelled sour. We immediately called Sears for service under our Master Protection Agreement. Although we informed the representative (Katie?) that our food was spoiling, we received an appointment for 7/18/11 (12 days away). We were told to take pictures of any spoiled food for reimbursement of up to $250.00 per our service agreement. When we asked to speak to a supervisor, we were told no one was available.

After ending this call, we called back and spoke with someone else (Aaron). We informed this person that in addition to the food, we had concerns about medication which needed to be kept cool. According to this representative, there was nothing he could do. He assured me that he would have someone call me within 24 hours to try to expedite the appointment -- no follow-up call was received. On 7/8/11, we called again and spoke to Nancy. We informed her that the refrigerator was hot (internal temperature in excess of 70 degrees). She informed us that the emergency was noted in the system and that we had 2 choices; either to rent a refrigerator and be reimbursed for the cost after repair completion, or purchase a small refrigerator from Sears or Kmart for $100.00 or less.

We would be reimbursed after our fridge was repaired, plus we would be allowed to keep this small fridge. I received no response when I inquired why I was not given this information on 7/6/11. A review of our contract indicated that we could only rent a fridge after the technician arrived to perform service (still scheduled for 7/18). There was nothing in the contract about purchasing and being reimbursed for a small frig. My feeling based on the service received so far was a thanks, but no thanks! I had already lost trust.

When we inquired of Nancy how to receive reimbursement for our spoiled food, we were told that we could not be reimbursed until the technician confirmed a problem with the fridge (on 7/18). This was contrary to the information we received from Katie on 7/6/11. We have pictures of our spoiled food; however, after the cold, detached service we have received from Sears, we want nothing more to do with this store, its products or services. I will be cancelling the Master Protection Agreement on this fridge for the remainder of the agreement period.

I love Sears but not so much the service people.

I went to buy a refrigerator at Sears in Chambersburg Mall. I found one on sale, which they said was no longer on sale and took the tag off that. Then I needed a specific size, but the sales person tried to sell me a bigger one, which would not have fit in the space. When I finally had to get nasty with him, I gave him the size and he told me it would be there on a specific date (three weeks later). When I got there, they took forever to wait on me only to tell me that it would take about three more weeks. When I finally went to pick it up, they gave me one guy to load a refrigerator on my truck and if that wasn't bad enough, he wanted to lay it down!

Don't you train these people at all?

Three months ago, we bought a refrigerator. The ice machine maker was dysfunctional.

In May, we called the repair services. They never showed up when they were supposed to. One phone call lady said they had no record but another gentleman found the records. Stories are always changing. No one ever showed us the respect of a phone call. We have had to call you several times. Your company's employees never informed us that they were not coming on five different appointments. In short, your company made arrangements to come to our home on five different occasions and failed to show up with no notice, when we stayed home and waited five different days . It is wrong to never give us a notice and that they decided to cancel their appointments with us.

They made new appointments without telling us. Because of this, we have lost around 1000 in pay for taking off work. We stayed home four different days with no repair person coming to our house. We made several phone calls, which promises us false promises. When the man came out, he ordered parts. They have been sitting in our kitchen for over three weeks.

Your company called me on June 29 to cancel the appointment because of an emergency customer appointment, which was more serious than ours. So on the 30th, the man was supposed to come in the morning. I took two days off work to be here for the repairman on 29th and 30th. On June 30, we waited for three hours and we called and your customer services cancelled the appointment again and said, "Oh it's been canceled. It was rescheduled for tomorrow. Oh, we're sorry you never got a phone call." I feel like I work for you more than they do. I am making the phone calls you should be doing.

On June 30, we went to Sears and complained. I am furious with your workers for giving false information. The saleslady at Sears told us we should have just received a new refrigerator. She called customer management. Your employee told us. "Well, we can't help you not with the warranty up."

What kind of brain do your employees have to not understand that you broke your appointments for over a month and a half?

We want a different refrigerator, one that works. If your people has done their job, you wouldn't have this problem. When we called, we were under warranty. Please make this right. We spent a lot of money not to have ice for three months. We bought the refrigerator because of the ice maker only. We do not want this refrigerator that does not work.

You offering a 50 gift card from your company for all these lost is an insult. I get paid that in a little over an hour at my job. I have been more than patient. Do something to justify this problem.

Now, because of your cancellations, our three-month warranty to exchange the refrigerator is up and you can't help us with our problem? What kind of company do you run when you cancel appointments for two months and we have to call you that you did not inform us? Two and a half months and now it's our problem? We want this replaced.

I purchased new appliances in April 2011, which included a refrigerator/freezer. The appliance began making a noise a couple of weeks after we had it. We scheduled an appointment, took the time off of work to be here during the 4 hour window that we were given for the arrival time and no one showed up. After we called, we were told that the repairman had car trouble and wasn't able to make it. A technician came a couple of days later and "fixed" the problem. Now a couple of weeks after the first repair visit, my refrigerator is making yet another constant, loud noise. When I called Sears, they are not able to come repair it until 06/25...9 days from now. I expect to have problem-free appliances when I purchase them new. I will NEVER purchase anything else from Sears!!!!

Purchased Refrigerator/Freezer Oct 2005. In approximately 9 months, evaporator motor/fan failed and had to be replaced by Sears under warranty. It took them 4 days to arrive after first calling, additional time to get part. Jun 2011, both freezer and refrigerator stopped cooling overnight. Technician finally tracked it to freon leak in copper tubing.

Tubing used was thin walled and had holes eaten through by condensation. Exceptionally unsatisfactory manufacture and workmanship. Two major failures in less than 6 years for a $1600 appliance is unacceptable, but seems to be the norm for Sears products. This was manufactured by either Amana or Whirlpool and they are just as guilty for bilking the public.

March 2011, I purchased a Frigidaire Refrigerator from Sears in Wichita Kansas. Sears delivered the appliance and hauled off the old appliance. The problem came about a month later when the appliance started making a lot of noise and I requested Sears Service Department send out a repair person. The Sears repair person was scheduled to arrive at my home on April 27, 2011 between the time of 8am and 5pm. Sears repair never showed up.

On April 27, 2011, at 5:15pm, I contacted the Sears Service Department and I explained to the lady that answered my call, that Sears had not come to my house and I wanted to find out the status of my Service Repair request. The Service Department lady assured me that she would contact the repair technician that had been assigned to come to my house, and that by 6:00pm that night I would get a phone call from the technician and that we would get a new time scheduled.

So,at 9pm that evening, I called back to the Service Department. This time, I told them that I wasn't interested in anything other than setting up a time for them to pick up the refrigerator. They started trying to convince me to let them come repair the one I currently had, and when I told them I had already given them that chance and they had blown that opportunity, then they started trying to convince me to let them bring out a replacement, again I told them "No." I told to tell them numerous times, I was not interested in anything but for them to pick up their refrigerator and to give me my money back!

April 29, 2011 at 9:30am they did come pick up the appliance. Now, the next step will be for me to get my money back. How much you want to bet, this will be a difficult process! I can assure you, I will never do business with sears again, and I am going to be sure to let my family, my friends, my co-workers know how Sears has treated me so that they won't have to go through the same thing. I am totally blown away with the lousy service I have received from Sears.

I believe that I was sold an old refrigerator that was sitting in the warehouse too long.The tested date on the back says 2007. It also has a date of 2008 on the back. I bought it new on 6/28/10. The normal setting does not keep it cold enough. Also i went to Florida for 18 days, came back, opened refrigerator door and it made a strange sound for about a minute.

Six weeks ago, we purchased an appliance package worth $2,400 for a dishwasher and fridge. We received the fridge but not the dishwasher. We have been completely given the run-around by customer service, and continually asked to call back. No refund has been issued though we can prove that we haven't received the item. The result, so far, is that we have taken our money with no goods, or means to return it. We spent countless hours on the telephone, and no end in sight. They have despicable business practices, and are downright fraud.

I, too, have had the lights not turned off in my Kenmore fridge, bought in 2007. It melted the case the first time and I replaced the case myself. It just did the same thing again, and this time, it scorched the shield around the bulbs and melted the fasteners for the case. It also disfigured the ceiling, looks rough and bubbly. I got the same story from Sears, no warranty, no service. This time I am going to replace the bulbs with a lower wattage frosted appliance bulb. I have looked online for compact fluorescent bulbs and found one, but it's expensive to buy and ship. This time I will replace the case and the reflector as well, at my expense, but still cheaper than paying for a service call. I was charged $9.99 for a service manual, which was merely copied and stapled, very shoddy business practices. I have also had the compressor break twice, the first time under warranty and the second time six months later. When they told me it would be full price for replacement of the same part, I declined. I figured out the fan in the freezer was hitting a chunk of ice so I unplugged the fridge and put a hair dryer on it for about 5 minutes. It fixed the problem but I had to do that every few months for about two years. It stopped malfunctioning after that. Also the catches on the tops of the doors broke off, that doesn't seem to affect the lights staying on.

I lost food but not enough to worry about. I try now to keep very perishable goods away from the top part of the fridge. I will never buy a Kenmore or LG product again and hope you won't either!

I have a three door Kenmore Elite refrigerator that I purchased in October of 2006, with the model number 79577573600. Yesterday, I opened the refrigerator and the food was hot on the top shelf. And I could smell an odor that resembled an electrical fire. Apparently, the light was staying on when the refrigerator doors were closed. I made a call to Sears repair department. I was told that they could not get anyone out until the following morning. I set up an appointment. I was told that it would be a $75 service charge and I was responsible for the cost of repairs. I asked what I could do until it was fixed. The representative told me to unplug the appliance. In the meantime, my daughter applied duct tape to the buttons on the top of the door and the lights stayed off and the refrigerator cooled down.

After researching on the internet, I saw that this was a design flaw that many other consumers had complained about. I called Sears this morning and spoke to four different people. Bottom line is that they will not pay for repairs unless it is a recall. The best offer was a one year warranty for $200. I will report this problem to the Consumer Products Safety Commission and the Better Business Bureau, also to Consumer Report which I consulted before buying four Kenmore Elite products at once because they got good reviews. I have already replaced the stove, and have had a technician in for the condenser fan which froze. I would be very interested in being part of a class action suit against Sears and Kenmore.

I purchased a Whirlpool Gold refrigerator on 12/6/10. It was told to me that all the appliances on the sales floor were in working order and was held at the same high standard as in the retail stores. I purchased the refrigerator and when it was delivered on 12/9/10, it did not work. The delivery team from Sears hooked it up around 9:30 am and all the lights and everything was on. I was instructed to let it cool for 4 to 8 hours before putting any food in it.

Around 5 pm that same day, I opened the refrigerator to start putting food in it and to my surprise it wasn't cold at all. I called Sears and told them the situation and they wanted to send a technician out to fix it but I felt I haven't had it 24 hours and it need an technician already, no way. I asked them to refund my money and pick the unit up. I was then told they couldn't pick the unit up until 12/11/10 and I couldn't get a refund until they had their merchandise back.

Mind you, I have been without a refrigerator for a week. On 12/11/10, the delivery team show up to pickup the refrigerator and then tell me that the shut off valve for the water is not working. It worked just fine for the first team who installed the refrigerator. I them became upset and called Sears delivery center. As I'm talking to Sears on the phone, the two guys that was supposed to be picking up the refrigerator jumped in the truck and took off without taking the refrigerator.

I can't get another refrigerator until they pick this one up. Meanwhile my family is without a working refrigerator and nobody at Sears seems to care. They have rescheduled to pick it up on 12/13/10 but I would like to know can they continue to not refund my money and am I still liable for the merchandise when they just left it. I would like for Lowe's to deliver another refrigerator but can't due to the one from Sears sitting in the space. I have nowhere else to put it. I also wanted to know if I can start charging them a storage fee for they left it here.

I care for my three year old grandson and 15 year old son. We are unable to have milk, produce, dairy product or any other refrigerated items due to the negligence of Sears. It is financially draining because I have to purchase things daily and go out to eat because of not having a freezer for meats . It is mentally draining dealing with the incompetence of the service workers at Sears and I'm very frustrated. Please help.

We have a 2004 or 2005 Kenmore side by side model106 fridge. At approximately 2 years old the fridge has begun acting up. I have replaced one relay, 2 circuit boards, 1 ice maker, and 1 ice chute door. The chronic problems continue. We are told unless we call 4 or more time in a 12-month period this will not be replaced in its entirety. As we have had ice melt on to the floor from parts failure, we now are experiencing floor damage. We have lost food due to freezer issues.

I purchased a Kenmore Stainless Steel Top Freezer 10 months ago from Sears. At month 10, the compressor stopped working. Four technicians have been to the site and none have solved the problem. Each indicates, it is a different issue or the right repair parts were not ordered (Compressor, wires, mother board - who knows). Multiple calls to the Sears Phone line have not been helpful and circular.

Sears customer service use their standard lines ("I understand", "I apologize") but nothing helpful or substantive that would reduce frustration, or ease burden of their inability to repair. Notes: (1)Take picture of spoiled food or save for your technician to log in in order to acquire a spoiled food refund. (2) the temporary rental fridge means they reimburse you only $25/day for 4 weeks max. (3) the lemon is only replaced after 4 incidences where they fix appliance and then it is up and running. If you are in limbo - like I am where they can't get their act together and fix the appliance, your hands are tied.

I am concerned about a fire hazard with my Sears Kenmore Elite bottom freezer refrigerator, model no. 795.77309600. I purchased the refrigerator in May of 2007. The refrigerator has developed a problem. The two light bulbs in the ceiling of the refrigerator compartment stay on with the doors closed. The heat from the bulbs has melted the bulb enclosure, heated the interior and caused food to spoil, and the light sockets have dark brown overheating marks on them.

I bought 4 appliances from Sears 2 years and 2 months ago. Last month, my ice maker in the fridge went out. We ordered the part online and fixed it ourselves, could not afford service call. Thanksgiving day, my oven would not work. The service guy came 1 week later and estimated repair of $331.00. I have no choice, I need my oven. While he was here, I had him listen to my microwave which is making a horrible racket. He said it is going out. I did not buy an extended warranty because I think appliances should last longer than a year. I think the only reason my dishwasher has not gone out is because I only use it twice a year. Since I live in a remote area, my stove will not be fixed for another 2 weeks. I think Sears appliances are ** and I will never buy another one as long as I live. What can I do?

We purchased the Kenmore Elite side-by-side in 2004 and have renewed the MPA every year since and it was a good thing that we did. All major appliances here were purchased at Sears-Electrolux stove, Whirlpool washer and dryer, Bosch dishwasher, and I have been a Sears' major appliance customer for 25 years and in 4 states. The Kenmore fridge has been a lemon requiring 1-3 service calls per year, most but not all service issues being for the icemaker. The icemaker continues to malfunction at several points freezing over and then dumping water on the floor which will require the replacement of the hardwood flooring in that part of our kitchen.

On November 26, shortly before Thanksgiving, I reported a new problem. The fan that circulates the air within the refrigerator started emitting a loud buzzing noise, discernible throughout the house. Besides being an annoyance, our concern was that the sound presaged the death of the appliance on Thanksgiving Day. The bright side was that the Sears' customer service representative who took the complaint told me that this was my 4th issue with the unit in 12 months and that I qualified for replacement under Paragraph 8 of the MPA. All it required was confirmation by the service technician. On November 30, Sears' technician, Stefan, arrived for the service call, heard the refrigerator noise before entering the kitchen, and confirmed that there was a problem. I also showed him the malfunctioning icemaker unit which he confirmed as broken and replaced. Stefan also said that as this was my 4th service call in 12 months that I should begin the replacement process immediately by contacting Sears' customer service the next day. So far so good, right?

The replacement icemaker that Stefan installed was defective. The wire overflow indicator that signals a full tray was broken and out of the box. And to add insult to injury, Sears customer service representative Tomika told me in no uncertain terms that I did not qualify for a replacement as I had not had 4 identical, single ticket issues within 12 months. Apparently, repeated trips for the same issue count as one service ticket. This policy was confirmed by Social Media customer service representative Zack. So here are the issues: a Kenmore Elite product with well-documented service problems and 6 years of coverage under MPAs; an assurance of replacement by a Sears' representative confirmed by a Sears' service technician due to 4 service calls within a 12 month period per paragraph 8 in the MPA; a reneging of this promise by Sears' customer service representative installation of a defective part by a Sears' service technician requiring yet another service call; a still-broken Kenmore appliance resting comfortably in front of the floorboards it ruined.

Upon reflection, it makes you wonder why I would want another Kenmore appliance but after paying over $700 over six years for the MPA, I feel that it is incumbent upon Sears to stand by this agreement and their products. To date, that has not happened.

I purchased a Kenmore Refrigerator (model no. 253.69232703) in 2007 and it does not cool the bottom or freezer part. I had to throw a lot of food away. It is only 3 years old. I was unable to reopen the service contact because of financial situation. I called Sears Repair today, 11/24/10, and an appointment was scheduled for a technician for $75 plus parts and labor, which I really cannot afford so I most likely will cancel the appointment. I asked a Sears' representative if there was a recall on the product; he put me on hold to speak to their recall department, but I asked for the number as well 800-659-7026. It is very frustrating.

I tried to call the store to see if they had a filter for my refrigerator. I was transferred to some call center and they could only send me part by mail order. I tried again and again until I got redirected. This phone number is displayed on my receipt. Each of these calls are toll calls from my residence and I still do not know without driving 25 miles to see if they have one. This is a very poor and costly mistake for me and other people beyond local calling for our local store.

In June 2010, I purchased a Samsung Side-By-Side Refrigerator. When the refrigerator was delivered, the deliverymen put a strap around it and put three small dents in the refrigerator door. However, later that afternoon when the evening sun came in through the windows, the dents were minor compared to all the scratches on the refrigerator and freezer doors. The scratches are in a circular motion like there was grit in the polisher when the doors were finished. Four refrigerator doors have been either picked up by me and/or delivered to my house. All damages, dents, creases, wholes, etcetera are not acceptable. Finally, I convinced the customer support to replace the refrigerator with what I requested in the first place.

Guess what, the new refrigerator arrived on November 16, 2010 with the same problem. Finish is all scratched though fresh out of the box. It looked awful. I refused this one. I would like a full refund but don't anticipate receiving one. It has been a headache. I have taken so much time from work that the boss has said that one of these days, I would have to choose between my house and my job. Now, I am awaiting yet another replacement. While I was waiting for doors, the refrigerator was discontinued and I was told by customer support that I would have to pay the difference in cost for a model that is basically with the same features that this model has. Finally, I convinced them to replace it at no additional charge. I would not recommend anything from Samsung to anyone.

We want to hear from you if you are interested in a class action suit, whether you purchased a refrigerator or a dishwasher or washer and dryer. Please let us know. Sears has refused to live up to its customer service obligations and warranty obligations in a timely or competent way to thousands of people. Like many of you, we purchased a Sears Kenmore side by side refrigerator as well as a dishwasher. The company disowned us when we tried to utilize their customer service and warranty. They did not care whether our family starved. That is why we are banding together with others around the country. They will not change their behavior unless you stand up with us.

I have a 3-year old Kenmore refrigerator and instead of ice all the parts fell out on the floor from the icemaker. A refrigerator should last longer than 3 years. They say we will have to buy a whole door as they can't fix an icemaker. We bought the refrigerator address above, but we called their service department to find out about getting it fixed. Before we have a man out, we would like to know what we can do without spending $700.00/$800.00 or more to get it fixed.

I purchased a brand new Maytag MF#12067AEB for $2600. The refrigerator arrived without a box (with scratches). It doesn't work at all. It won't cool at all. I have called Sears and they sent out a service rep for $70 to tell me I bought a lemon and would need to spend $1000 to replace the compressor. And then they wouldn't warranty the repair! Never again!

I am so unhappy with my LG French Door refrigerator I purchased in 2007. It was delivered defective. The refrigerator is freezing everything. Sears sent out a repairperson and the thermostat was not hooked up. Six months ago, it began freezing everything. I tried to reset it and it worked for a while. Now, it's back to freezing everything. I would never buy another LG product again. From what I've read, LG is little or no help at all.

We bought a Kenmore refrigerator from Sears. The fan was out when it arrived. It took 2 weeks to get a technician, 1 week to get the part, and an additional 3 weeks to get the part installed. The new fridge did not function for 5 weeks. Our Kenmore washer quit this evening. We called Sears for a repair man. The best date they could give us was 14 days. Here we go again.

I went online to purchase a refrigerator several weeks ago with Sears. I received an email stating that the item was not available, sorry for the inconvenience (I kept two emails from Sears). The next day I purchased a refrigerator from another store. I received a call from Sears stating that they would be delivering my refrigerator between a certain time the next day. I called and explained the situation. I received a response that the refrigerator I ordered was not in stock. The person stated, "Well, it is on the truck."

I told him I didn't want the item. I was given a telephone number and spoke to Mavel, explained the situation again, she looked up the order and I was advised that she canceled the order.

Seven days later, I received my account information from my bank and noticed that Sears charged me for the refrigerator! I called an 800 number, I was put through to the Visa department with Sears(?). You had to go through prompts; it asked me for the amount of purchase, I stated the amount and was given a reference number 183160. (Everyone I spoke to on the phone didn't know what the reference number was for). I called back and spoke to Christa who was in Mississippi. She put me on hold for 10 minutes, came back and told me she couldn't find any order(?), not even a canceled order! I called back the 800 number spoke to Roland; he was in Texas.

I had to explain the situation again; he said he couldn't help me because the department he works in only took care of customers who purchased in Sears stores. I asked if he could look up my order. He said, "No, two different computer systems!" He transferred me to the Customer Care Department who handles online purchases. I spoke to a Purdey in FL; he put me on hold for 10 minutes, got back on the phone, couldn't find any information, put me on hold again another 10 minutes and a supervisor came on the line. Her name was Abby. She couldn't help me.

Needless to say, I was furious and upset. I called the Sears outlet store in Delaware hoping they could give me another phone number or someone could help me. Security answered the phone, there was no manager on duty. They took my number, no one called me back. I called again, left my number and no one called me. After being on the phone for two days, I went online and got the corporate headquarters phone number 847-286-2500. I called and I was put through to Carol **. Her title is Customer Care, Case Manager. I explained again what happened. She put me on hold, came back and said she found the order, said it was canceled. I explained that I was charged on my credit card seven days after the fact.

She didn't understand that. I was given a case number 3348213, she also gave me her direct line. Carol advised she would get back to me the next day regarding when I would be getting my refund. I spoke to Carol on 10/27. I never received a call the next day 10/28. I left a message on the voice mail again. I called on the 29th, 30th, 31st and November 1 and left messages, and no call back. I left a message this evening 11/2 and stated I would be seeking legal counsel if they didn't call me back by 11/3. I wrote a letter to the CEO of Sears, Bruce Johnson. I was told he wouldn't respond, all the letters go to the Customer Care department.

March, 2010 our refrigerator stopped cooling. Having worked with Sears service department in the past, we called Sears service to come out and have it fixed. The tech arrived at the very end of his appointment window on March 30, 2010. He looked at the fridge and informed me that the compressor needed a new switch installed. He cleaned the coils for me and then went to his truck and pulled out a hard-start compressor switch which he then installed on my fridge. He then told me that since we were good customers, he would not charge me for the part, only the visit and the coil cleaning. I paid via check, elated that I had gotten such a deal, and he went on his way, leaving the fridge cooling again.

October, 2010 this past week, the fridge stopped cooling again. Being loyal customers, we called Sears to come out again. On October 27, a new tech arrived at our home and inspected the fridge to determine the issue. He proceeded to tell my husband that the compressor was completely blown and would need replacement. He then informed my husband that the cause of the damaged compressor was the hard-start switch that was installed.

He said that switch was not an approved part for Sears service to install and it is what caused the compressor to fail. Imagine our shock at this news, knowing that the switch had been installed by a Sears tech in March! When my husband explained that the switch was installed by Sears in March the tech at our house did not believe such a thing would be done. And I have to say, we agree. We asked him what he could do for us and he said it would be $780 for repair and he might be able to give us a 10% discount for our trouble. Unacceptable. I called customer service and was directed to write a letter to express my displeasure. Are you nuts?

My wife and I purchased a Kenmore refrigerator at Sears and warranty coverage from Sears for repair/replacement. For the past 3 months, the refrigerator has stopped working for 4 times and for 4 times, Sears blue team has unsuccessfully attempted to fix the same problem. This morning, again, the refrigerator has stopped working and Sears was contacted at the above phone number. As per Ms. **, the refrigerator will be replaced under warranty. However, according to Ms. **, a Sears' technician is scheduled to make a visit repair 5 days from today in order to determine if the refrigerator is irreparable prior to proceed with the replacement. Ms. ** refused to schedule an earlier appointment and/or to allow me to speak with a supervisor/manager.

We purchased our Kenmore refrigerator model 79577319600 on 8/9/07. Since then we have had three repairs done on it. First the drawer frame was bent, which caused condensation. Then the gasket tore. The last time, we found the control unit hanging and scorched light sockets. The butter has melted .The temperature was 60 degrees until we managed to get the light bulbs out.

Since this happened, the wood floors in the kitchen have buckled. A repairman came and a new fan motor had to be ordered. I paid $300.00 for parts and labor. Five days later, a second repairman came and fixed the ice maker, but a wrong part was ordered for the fan motor. When the repairman plugged in the original fan, it started working.

Then he accidentally broke the fan blade. A new fan blade and motor was ordered. A third repairman came out and installed new fan motor, and fan blade at $200.00 estimated, paid. Within 30 minutes of 3rd repairman leaving, the fan motor quit working. I called the 1-800 repair number 6 times and was told that the repairman was notified and would return after he finished his scheduled runs at around 5 pm. At 5:30, I called the repair number and was told that there are no scheduled repairs after 5 pm. I was transferred to Sears claim office.

Rescheduled visit; a fifth repairman came and had to reorder the fan motor because the previous repairman did not install the fan motor correctly. When assessed, the fan motor that was installed in February also was missing the necessary screw to hold it in place and that it was also not installed properly. A new fan motor was ordered again and an appointment was rescheduled. At this time, I am on my 6th repairman, 3rd fan motor, and $417.00 out of pocket expense for a problem that never should have happened.

At first, I bought a Samsung 26 cubic feet fridge. I took the measurements with me of where it would be installed. They took 7 days to deliver it and guess what, it wouldn't fit. The service man left the fridge sitting almost in the middle of the kitchen floor. I had no problem with this. I was glad to have a working fridge in the house. I then called Sears they told me I would have to get a smaller fridge.

I couldn't go into the showroom until the following Saturday. This was on a Tuesday. I ended up buying a GE Profile. They didn't have one on the Showroom floor so the salesman convinced me to buy it online. They finally delivered on 6/17/10. The date today is 10/24/10 . Today, the GE repairman came and he told me my ice-maker was making all the ice it could. It's suppose to make 100 cubes an hour, well try 75.

Whoever designed this ice-maker should be fired. The ice-maker is at a slant, so much that even at full capacity, it only lasts about 4 hours with 4 people .This is a horrible design flaw. The old fridge that went out was a GE but it could handle 6 people for at least 10 hours and guess what, this fridge was 24 years old.

Who in their right mind would buy a fridge for almost $2,200.00 that doesn't make enough ice for 2 people. Folks, be warned. This fridge is a piece of junk! My advise is to please be smarter than me. Find out all the facts before buying.

Secondly, the light and temperature fixture became so hot that it separated and fell loose and became so hot that everything showed evidence of melting and singed the plastic where the light bulbs were located.

I purchased a Sears Kenmore Trio refrigerator in August 2006. The freezer fan kept freezing and I had to manually defrost the freezer every couple of months. The last straw was last month when the unit stopped cooling completely. Sears service tech came out and said there was a coolant leak inside the case and it would cost over $500 to fix. The cause according to him was the manufacturer (Samsung) using cheap steel coils instead of copper and that Sears knew of the problem. I have written to Sears corporate and received no response. Sears appliances used to last forever; now expect 4 years or less! I will never buy another Sears appliance.

This is about my Maytag dual cool refrigerator (Model: MSD264RHEW). We bought the refrigerator in 2006 and we're having at least two problems a year--problems like ice maker not working, bad odor in the refrigerator section, and refrigerator not cooling. The tech even mentioned that the cooling for the refrigerator is in the bottom, back side of the freezer section and this is a bad design.

Twice, we had the refrigerator section go out, but the freezer works most of the time. We lost over $200 in food both times. The tech had us remove the food so he could melt the coils in the back. The coils will freeze up due to bad design and had to replace a circuit board. For a four-year old refrigerator, this refrigerator is a nightmare appliance! The bottom line is that don't buy a Maytag dual cool or you'll be the "dual fool!" Also, make sure that if you buy the extended warranty or appliance warranty, read the whole thing. Ours will pay $250 of the food lost (you must keep the spoiled food so they have proof--very strange)! However, they will only pay once per 12-month period and not for the lost work days. And it usually takes three to four days before a tech can come out so there's a lot of eating out!

For six weeks, I have been patiently waiting to get my refrigerator fixed. I first reported in back in August 2010. I waited three weeks for a technician to show up and tell me there is nothing wrong with it. This after he made numerous calls to someone asking questions on how to test it. The refrigerator continues to have problems. The compressor cycles when it wants to and the food ends up going through a warming cycle and a freezing cycle ending up spoiled. You can actually see it frozen during certain parts of the day. I have had to throw away close to $200 dollars worth of food. After calling service back and rescheduling a call, they cancelled on me. I wasted two days work which for me is about $500. I had to reschedule for a Saturday now. I'm still waiting to get the refrigerator fixed. Is this how Sears treats its customers now?

One year after purchase, the Kenmore refrigerator had ripped door gaskets. I called Sears Service appointment. Two weeks later, they canceled. I had to wait another week. The repairman said it was "out of warranty" by a couple of weeks. I told him I never had a door gasket rip before, it must be a manufacturer defect. He could not help, told me to call the phone numbers 1-888-536-6673 where I spoke to Blanca. She told me to call 1-800-426-9345 where I spoke with Maria. Both put me off saying they didn't know how to handle my complaint of manufacturer defect.

I purchased a Sears Kenmore Elite bottom freezer refrigerator model 795.7757. On Oct. 2010, I discovered that the interior lights did not go off when the doors were shut. Both door switches were operable. The refrigerator had heated up such that the overhead light assembly had melted such that it hung down. The interior was quite warm, affecting the food and insulin stored inside, and the top of the refrigerator was quite warm. This appears to be a health and safety problem.

I purchased new Sear's Kenmore refrigerator. I had problems with water; it's always leaking into the bottom of fridge. The hose from the ice-maker constantly plugged up. Now, here is another issue regarding Sear's Kenmore refrigerators. My mother has had two of the same as I, and both have and still have the same issues. She has had to call in the repairman three times within the last year to have the ice-maker removed so repair could be done to unplug the water hose for the ice-maker. Now, she has to call them again! Same problem.

This is becoming a major burden for her since she is living on just Social Security. Is there a recall on specific units? I believe Sears should be held responsible for the cost of all the repairs. The service man stated that he has had to do the same repair on many units having the same problems as I and my mother have had. He said that Sears did not make the hoses long enough and, therefore, they plug up easily. Thank you and please help with any advice on how to handle this.

Julie **

On August 17, 2008, I purchased an LG fridge, Kenmore Washer & Dryer for a total value of $4454.47. Upon delivery, the fridge never worked. The serviceman came two days later, writing on the repair "order fridge was junk". Three days later, the dryer was banging. The repairman arrived, loose screw on drum. A week later, the washing machine did not function on two different days. I had to unplug the machine to get it to work. I went to Sears at Burlington Mall seven times and I was told that everything would be taken care of: Spoiled food, etc. I was without a fridge for at least two weeks.

I was not compensated for the food, never received any paperwork for the changes in my order. I never heard a word from the people I spoke to. I was charged an additional $800 for the replacement of the fridge which took at least two weeks to come. This bill was sold to a collection agency rather than anyone from Sears calling me to find out what the problem was. This could have been worked out, I'm sure, if they cared about the customer and not the sale.

Don't buy appliances at Searsunless you're a total masochist who enjoys losing money. I bought a Kenmore refrigerator less than five years ago which has broken beyond repair. Having already bought two extended warranties, I have dumped too much money into Sears. Although my fridge is still under warranty, I was told that it would take up to two days to get my credit approved for a new fridge, on top of the time I had to wait for an appointment for a rude technician. That's another $200, give or take, that I've lost on spoiled groceries and more if you take into account the fact that we need to eat out every meal. Under Sears warranty! Are you shocked? So am I.

But not as shocked as I was to discover that nobody, not any of the customer service people or the officious supervisor I spoke with, would expedite this 'approval' so we could buy a fridge with the little money we're getting back from Sears. Why, I wonder? Could it be that Sears wants customers to give up in frustration? I'll certainly never buy a Kenmore product again and Sears has some of the worst customer service, if you can even call it that, which I've ever encountered. Buyer, beware. I need to buy a new fridge after less than five years. I bought two extended warranties and lost approximately $250 in food. Oh, and the emotional cost of dealing with Sears: priceless.

I purchased an Amana Bottom Freezer from Sears 5 1/2 years ago (6 months out of factory warranty). Out of the blue it died. I'm one person using the unit, haven't moved it, clean in and around it regularly, and the compressor stopped working. I came home to a defrosted freezer. After speaking with several Sears Customer Care Specialists for nearly 2 hours, all they were willing to do was give me 10% off a new refrigerator. The vision statement on the card the asst. manager gave me reads: "Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships."

We purchased a Kenmore Elite refrigerator from a Sears Outlet. It had a dent in the door so we got it for roughly 1/4 of the price of a new one. It is a side by side and we noticed that the refrigerator side door hung a little lower then the freezer side. The sales rep stated that it was just the feet, that they needed to be adjusted, it was an uneven floor. We waited a week and our fridge was delivered.

After one day's use, I noticed that the door seemed loose and hung even lower. To make things worse, it appeared there was a gap in the seal on the side and I could see light coming from the gap when the door was closed. I removed the plastic kick panel from the front and found that not only were the screws holding the bottom hinge falling out but the frame behind the hinge was crushed in. I called the service department explaining the issue and they agreed that it sounded like the fridge could not be fixed. They then transferred me to a replacement specialist who could barely speak English. After looking up my info, she told me our fridge could not be replaced because it was last year's model.

We would have to go back to the Sears Outlet and pick another fridge. She then transferred me to the Sears Outlet and I spoke to the assistant manager asking questions on what the next steps should be. He informed me that I would have to come into the store, pick out another fridge, pay for it, wait a week to get it delivered, then I wouldn't see my money returned on the first fridge until 10 days later. My fiance and I are getting married in about a month, we just purchased our house and could barely pay for the first fridge as the one that came with the house died and was not covered by our home warranty. We do not want to open a line of credit with Sears to pay for the second fridge and we definitely don't have enough money to cover the second fridge.

A refrigerator (GE Profile) was purchased as anniversary gift in 2005. Before the first year warranty ran out, the problems started with black smudges coming through paint - priming issues were identified and a replacement was granted. Within a year, problems began with the produce bins dropping off runners holding them. The glass shelving on top of produce bins had to be replaced. The magnetic portion on the door broke - whole door on right side was replaced.

I have always received excellent customer service from repair man (same tech calls on us each time). The most recent call was due to freezer temperatures rising and food thawing. Steve came to check; replaced circuit board on 9/21/2010. The problem is still happening. The temperature in freezer is not holding. Today (9/22) he came by again and advised that compressor was burned out and one would be ordered. I cannot believe the issues customers are having with GE products. You can be sure we will never ever purchase anything from GE. The only great thing I can attest to is the purchase of extended warranty.

I have not paid a cent for any repairs. But I have had lots of aggravation and frustrations with this problem. Any time I have to prepare a blackberry cobbler, using six packages of blackberries and I wasn't even in the mood for one, it's disturbing, to say the least. In the meantime, the temperature in refrigerator section is increasing well above 37 degrees. The food in that area will have to be watched closely for spoilage. What an inconvenience!

I purchased a Kenmore two years ago. It died. When I purchased a new one, they assured me it was made by a different and better company. Within 6 months I noticed that the compressor was sounding different. It continued getting worse. In July or early August, I asked for a tech to come out. It of course wasn't making the sound. He told me to record the sound, like I am supposed to go out and purchase something in order to do that. He also told me I needed to read the manual.

Why? He said I had the temperature set a little high. I told him I had to do that because it wasn't cooling adequately at the lower setting. So I took the attitude. I have it documented that I was having problems before it actually died. I asked the tech on the phone whether I should save the freezer or the food. She said they would replace the food, but the decision was for me to make.

My freezer vents are now freezing up and the compressor makes a horrible noise when I open and close the freezer door. I've decided to take all of my food out, save what I can and lose the rest. Hopefully, I can defrost these vents before further damage occurs to the refrigerator. I feel rather foolish having bought another refrigerator from them after my first experience. I thought maybe it was bad luck. Now I know that Kenmore refrigerators are a waste of money.

I purchased a maintenance plan for over $200 in order to protect myself for a few more years. I have had to sit on my prepaid phone while dealing with this. I am still dealing with this problem, so I really don't know how much more it is going to cost me. I have made an appointment for my next day off from work as they will not give me a Saturday appointment because I live 25 minutes from the store.

We have had countless frustrating experiences dealing with Sears. From a faulty lemon of a fridge to lying repairmen. The customer service team are not knowledgeable, the technicians are not capable, and the products are junk. I will never again buy a product from Sears. Missed work, loss of use of appliance for weeks.

Bought a fridge in May. Experience problems w/the ice maker a few weeks later. Called for an appointment in Aug. Took a vacation day and waited all day for the service man who never showed up. During that day, I called several time to confirm that we were still scheduled. Low and behold 5 o'clock rolls around and I called to see if he was still coming. I was told that they don't work past 5 and that I would need to reschedule. I demanded that they put on the list for the next day and they said that wasn't possible.

I called back because I was disconnected and went through the whole speech again. Was disconnected 4 times before I got someone and they rescheduled me for the next day. The tech showed up and said that the problems that I was experiencing was an issue w/this fridge. He would order the parts and set me up again for service the full Thursday. He would call me at work because I only work 5 min and give me a heads up when he would be arriving.

Of course, he didn't call me at work and called and left messages at my home # and then left a note on the door saying I wasn't home. I called again to speak w/the original 'mgr' (Kim) from customer solutions but they said that she was in a meeting. I spoke w/Judson, another manager and went through the process again. He set me up for today 9/13 (1 -5), again, I sit and wait, called a few times to confirm that we're still on, and of course the service man doesn't show up. I called back to talk w/Judson but they said that he wasn't available and that he would not be able to return a call to me.

I tried calling several times around 5 to see what the deal was and the lines were busy and they said that you can't leave a message. Chatted on line w/ customer service - they were zero help. This is crazy. Never, never, never buy a Sears appliance. I've been a homemaker for 25 years and I've never experienced anything like this

I purchased a refrigerator in mid December 2004. I am handicapped and on Social Security. I used all my money for this purchase and could not afford a service contract. Sometime later, I noticed that the rubber around the refrigerator side of the doors was very hot. Everything seemed to work alright so I just kept on. Then water leaked from underneath when I used the water in the door, so I stopped using it. Last month, my ice cream turned to liquid. Now I had to do something.

I called repair. The repairman informed me that the fan was bent as well as its housing, the tubing was scorched and the labels on the back were also discolored. There are smoke marks going up the wall behind the refrigerator also. He felt that the refrigerator had been seriously dropped and that is why these things were damaged. He also felt that it had been trucked from the back rather than the side. It had been made in 2004 and purchased in 2006. I, of course, never moved it after Sears installed the refrigerator. Therefore, all the damage happened before I purchased the unit. So Sears did the damage to this refrigerator. This repair cost me nearly $500. I have pictures of the damage and of the parts that were removed! I also have my receipt. I now want reimbursement for my expensive repair bill. I request your early response.

I purchased a Kenmore Elite side by side refrigerator (model# 253-57103600) in 2008. On Sunday, August 22, 2010 the refrigerator started sparking and filled the kitchen with smoke. We quickly unplugged the appliance and the sparking and smoke stopped. On Monday, I called the repair center and they sent a technician on Wednesday, 8/25/10. The technician said that a wire short circuited and that it was a "freak one in a million chance" that something like that would happened. He replaced the wire and left.

On Thursday, September 9, 2010, I heard a noise that sounded like someone was welding. As I looked to see what the noise was, I realized my whole kitchen was filled with smoke. I ran to the refrigerator, unplugged it, and called the police/fire department. They came and used a heat gun to determine that the back/bottom of the appliance was "hot". There was black soot on the wall and all over the floor in front of the refrigerator (pictures were taken). I called Sears to report the problem and they sent the same repairman.

He again stated that this was a freak incident and that this time it was the compositor and relay that had caught fire and burned. He said that he would replace the parts, but I said that unless he could find the cause of why the refrigerator was catching fire, I did not want to use it. This is a horrible accident waiting to happen. He called someone on the phone and they said that they could either replace the parts or give me a $500 store voucher. I paid over $1,000 for this refrigerator and feel that this Sears appliance is a safety hazard. I have also found online that other Kenmore refrigerator models have been recalled for similar problems. Sears will only reimburse me $200 for food loss even though I lost food on both occasions. In addition, I bought this appliance as "new" in 2008, however, one of the firemen pointed out that the manufacturing date inside says September 2006.

Granted it's been 7 years but I purchased a side by side refrigerator (Whirlpool), an electric stove, and two air conditioners, all at the same time. I was told I would get a rebate on the two large appliances. I sent in proof of purchase (required) with no results. Went back to store, to the person I dealt with, she duplicated receipt and I signed them and she sent them. I called. they say they never received either one.

I lost out on that, now one side of my fridge is warm. Rubber stripping and center panel is hot. Ice maker stopped functioning 2 months ago. I've never used broiler, decided to broil steaks, broiler doesn't work. I'm an older person, and do not use either constantly. I hope nothing happens like some of the other folks (wires burning,fire etc.! ). Unfortunately warranty is over. I will never deal with Sears again!

I bought a refrigerator from sear. It was a bottom freezer type and a Kenmore one. I used it for a year when I found out that it is not an energy star one. They made a fraud statement in making me buy the fridge. When I called the number they say they will fix it to make it energy star compliant and reimburse electrical cost for it. Several weeks later I got a check from them of $34 dollars for the electric cost but they wanted me to sign a waiver to absolve sears of all wrong doing.

I found out the electric cost is way above than what they are reimbursing and it had been 2 years and they never came to fix my refrigerator. I am thinking of 2 things either file a class action suit against them as there are several others who they have duped or file a case of fraud against them in Maryland Attorney general Office. I am thinking of 2 things either file a class action suit against them as there are several others who they have duped or file a case of fraud against them in Maryland Attorney general Office.

I ordered a fridge from Sears. The day it was to be delivered it was severe weather and they never called or showed. I could understand them not wanting to deliver in the weather, but they never called to reschedule. I had to leave town the next day and tried calling them to see when they would reschedule. I never got a hold of an actual person and kept calling. I finally got a hold of someone two days later and they said oh we rescheduled for tomorrow you need to be there or we will have to charge you a restocking fee and another delivery charge if you are not there. I had to come back to town to wait for them.

My house is being remodeled and I told them be careful with the cabinets. They have just been refinished but the counters were going to be replaced. Well lo and behold, they gouged the cabinets in several different places on the fronts where they can not be hidden. Some of the scratches are 8" long and very deep! I went into a local store and the lady was so rude and said, "I can't help you." I had to return that fridge because it didn't work out for us and ordered another one. They were supposed to be picked up and delivered on the same day. Well they came and picked mine up, didn't bring the new one.

In process of removing old fridge, they ripped the metal in my new front door and ripped the arm to hold it open off. When they couldn't fix it they took their hammers and just kept beating the door. I received a call about delivering the other fridge and they said it would be another week! I said that would not do and the lady asked if I had children. I said what does that matter? She said, "If you don't have children then you don't need it." Wow! That was so insulting. What does my family status have to do with my delivery status?

I had filled a repairs claim with Sears and they said the payment for repairs would be here in about 2 weeks. Now four months later where is my repair charges and why is my stuff still destroyed? Never will I walk into a Sears again and let everyone know about what they did. I am not one to wish bad on others but I hope Sears horrible service leads to them crumbling in this economy. They do not care for their customers so why should we care for them?

I purchased a fridge from Sears on the 4th of September. I was told that it would be delivered on the 7th , it was not even tough I had cleaned out my fridge and the food had gone bad waiting for them. I kept calling every day to see what the problem was. Finally, I was told it would be here 09/10.

It arrived her and I stated to the delivery people that it s not going through my front door. Justin the delivery person then said to me, "then I will leave it in your garage." And I said, "excuse me?" I then stated to my daughter to call Dave at the store and tell him what was said . When she was on the phone with him this Justin guy chased her into the garage trying to grab the phone out of her hand while she had her 20 month old son in her arms and her 5 year old son next to her. Needless to say, this traumatized her severely and she was crying so bad we had to have a neighbor watch him while we dealt with this Justin's attitude.

He was on the phone with someone stating that he had to call them before I told them lies. I know this cause a neighbor that was watching this whole ordeal came and told me what he said. She then offered to stay with us because of Justin's attitude!

We are fearful for our safety due to the fact he knows where we live. Sears seem to want to blame us for this! I am shocked and will never shop there again. Not only was that uncalled for, but I also lost food that was in the old fridge because I was told they were to deliver on 09/07 and never showed! Poor service! I will tell everyone I know about this and I also took pictures of this person in case something happens to us!

I purchased a Kenmore refrigerator on 05/02/2002 with Master Agreement plus extended warranty. On March 1,2010, Sears offer the smart agreement and we purchase the agreement. On June 18,2010, we call to service our refrigerator and tech (Juan) recommend the evaporator, compressor and related parts required replacement and the estimate was $1,237.57 and Sears want us to pay $737.57. We did not agree to pay the amount instead, we ask for another Sears tech (Alfredo) to come out to check the refrigerator on June 26 to fix.

It was working until 07/22/2010, the refrigerator went out again and the same tech (Juan) previously again came and did not do any work but recommend to have the evaporator, compressor be replaced. On 07/31/2010, Tech (John) came, he check the refrigerator and recommend replacement. The estimate this time was a little lower. We call Sears again and request to have another tech to check and fix on 08/5/2010 and we agreed to have the refrigerator be fix with our portion to pay $560.89.

The tech (John) who resign from Sears put freon so we can use it. He ordered the parts from Sears as pre-ordered are required before Sears home can repair the refrigerator. On 08/20/2010, service was scheduled for 8-12. Sears on the same day change the schedule to 10-2, then change it again to 1-5 until nobody show up on 08/17/2010. We called again and schedule on 08/21/2010, the tech this time installed just the evaporator and tech claimed we do not need to order the compressor because according to him (Eric) the compressor was in good shape.

The refrigerator was not fixed on 08/24/2010. Another schedule again on 08/28/2010, and same tech (Eric) came and installed the compressor and promise that the refrigerator was all fixed. After 4 hours, the refrigerator show no indication of cooling and not fixed. We call for service. Sears scheduled on 08/30/2010. The tech was not able to do anything and claim that he was not the one who installed the evaporator and compressor. Sears re-schedule again on 09/02/2010 1-5pm but on the evening of 09/01/2010, Leslie ** from Sears Holding Corp cancel the schedule for 09/02/2010.

I believe this refrigerator is qualified under the lemon law due to many time the techs were not able to repair. We loss food expense for many occasion and reimbursement was only one time. We have to buy food and dine outside after we come home, spend cost for the parts that Sears ordered and provided from their own manufacturer. This has caused pain and suffering for the 3-4 months of not having a refrigerator. The effect for us to purchase for similar refrigerator are expensive nowadays, more that $2,500 for similar model.

About 2 years ago, my refrigerator stopped working on one side. There was no cool air. Ice builds up on blow vent into the unit, and then it completely stops cooling. The ice always melts some on a daily basis. This goes on for a day, so food stored in the refrigerator gets spoiled. I called Sears repair and, of course, they cannot get out for a few days.

After a day, it starts to work again. Each and every time I have spoiled food. They cannot reimburse for food until they can diagnose the problem. They have replaced several parts and it still stops working every 3-4 months. I paid the warranty on it, but for what? I cannot get someone out to look at it on the same day. I was told at one point I should get a new replacement by now. Again, I am tired of losing food and nothing is being done. I just want a new replacement!

This fridge was not even one year old when the temperature would not stay cool enough--main section, not freezer. Food had to be thrown out. Sears says they will reimburse for food-waiting. A repairman came and replaced the bi-metal return and supply and part of evaporation. It took days to get cold enough and will it last? Their lemon policy is ridiculous.

Replaced Jenn Air side-by-side, bought in 1998, with Kenmore Side by Side, model 106.59432800 in June 2009, due to repeated repair costs on Jenn Air - refrigerator not cooling, unit frozen up, necessitating storing of food until service could be obtained, and while unit defrosted very messy. When told in June, 2009 that unit would have to thaw for 24 hours before service and another $300 or so thrown at it, opted for new one instead. Well, now it's two months after warranty expired, and guess what, refrigerator is not cooling adequately unless refrigerator temp is turned all the way up, whereas it used to freeze items near freezer side of compartment.

Called Sears & told "not responsible", "out of warranty", "call Whirlpool." My concern is not so much the cost of this repair but that I might have well have kept my old one or spent a few hundred on a used refrigerator. Pointed out that since Kenmore label is on refrigerator, Sears should have some responsibility on providing a product that actually works. I told I was "putting words in her mouth" in saying they were not. Non-affiliated repair person, with "A" rating from Angie's List to come Wednesday, Sept 1st. Will keep you posted.

I purchased a GE Profile counter depth French door fridge last year. The fridge continuously over-cools & freezes my vegetables etc. Another tech just left. He put glue around the new damper, which he replaced last time, along with a new board, that was also replaced. He guaranteed me this will keep the food from over freezing. Last week I had a big ball of ice, in my carton of lemonade. I wish I had saved that to show him. My husband's insulin is stored in this refrigerator. I worry that it will also spoil. They didn't seem to be that concerned about the insulin. I'll wait a few days to see if this new fix will work. I'm very upset after paying $2,500.00 for a fridge that can't work correctly. I had to throw away a lot of food, due to this, and it's causing me a lot of stress over my husband's insulin.

On Tuesday, Aug 3, my husband and I went to our local Sears, to buy a refrigerator. The young salesman, Rob, seemed to be very helpful explaining to us, that by paying to have the refrigerator water line hooked up by Sears, since it is a home Improvement, we did not need to pay for tax or delivery charge. The earliest day would be Tuesday, Aug 17. We agreed. The delivery day came. I took it off from work to be there. The Installer came but no refrigerator. As it turns out, the installer does not bring the refrigerator like we were told, since that is delivered separately.

My delivery time was 11AM to 2 PM. By 2:30PM, I called Sears. They said there was no delivery scheduled. That evening, my husband and I went to Sears, to find out how to get our refrigerator. We were told by a not so nice manager, Mike **, that it would be 2 weeks out, before we could get a refrigerator, even though, ours had been delivered to the store. We argued that it had been 2 weeks. He said maybe he could get it delivered by Monday, so he said, maybe he could try to squeeze it on a truck for Friday delivery. He would call me and let me know for sure.

On Wednesday the 18th, he left a message that he thought it would be on Friday's, truck but would call Thursday to confirm. He never called, on Thursday. After work, I stopped at Sears, and asked for the manager. We argued about the whole situation, and my losing work, and what he could do to compensate us. There was nothing he could do. Because the salesclerk had goofed the whole sale, the store had to eat the cost of the sales tax, and the special delivery cost.

The refrigerator was delivered Friday morning, unfortunately, the water line leaked, so the delivery day, I had placed my first complaint/service call. Finally Saturday, they said someone was going to come out on Monday to fix the leaking water line. Sunday night, we received a phone call that there would be no one coming. It wasn't them that needed to fix it. Monday, I spent a total of over an hour trying to reach someone. I spoke with over 11 people. and had no one to come and fix the problem. Tonight, the installer called and said that, the delivery people were the last ones to touch the line, and that they needed to fix it. My husband and I paid them to Install it so that we didn't have any leaking water issues, and yet no one wants to fix it! It amazes me that this company is still in business.

My wife and I just spent $7000.00 on new appliances from the Great Outdoors on Shady Grove Road in Gaithersburg, MD. The ice maker has never worked. It's been a couple of months, and we cant get someone to look at it. We had 1 appointment, and I waited at the house from 1 till 5pm and went back to work when no one showed up.

He called at 5:20pm. I said too late and I had to get back to work. He reported that I cancelled the appointment. I made another one for Aug 25. They just called and said they had no one in my area and would have to make it Sept 14. Another 3 weeks. No apology, no nothing. I assure you I will call the Better Business Bureau and any other watchdog group. This is my last visit to Sears, and I will attempt to tell others about my experience in hopes they will boycott as well. We a down economy, and they still treat good customers like this.

We purchased a Kenmore side-by-side refrigerator last night. Got it home, did everything correctly, plugged it in and it ran fine. However, at 8am this morning, it wasn't cold. The lights came on, fan ran, all things seemed fine but the refrigerator nor the freezer were cold.

Since we only had it approx. 24 hours, we called the store (this is Sunday) and explained the situation. They wanted to schedule a repair man. I said, "No, we just bought it." I'd like another one." I felt it being this new, if they sent a repairman it would be like purchasing a reconditioned appliance. The person at the store said they couldn't do that. So, I said I didn't want it. Please have someone come pick it up. They said, I'd be charged to have it picked up. My husband is returning it to the store now. I did call an 800 number which transferred me to a repair scheduling technician. I said, "No thanks." She couldn't help me. This has left me with a very bad opinion of Sears.

I'll never deal with them again when it comes to appliances. Ever. I'll spend the extra money and purchase from a small, locally owned appliance store. The might not have the best hours but they do deliver at no charge and if there is a problem, I can speak directly to the person in charge. Some things are just worth spending more money.

My Sears Kenmore Elite Side by Side refrigerator (Model #52292100) Relay/Overload. Start Device shorted out and caught on fire. It is my understanding that this device has been recalled in other Sears/Kenmore models but not for the model above. Sears/Kenmore needs to recall this part/product! Sears/Kenmore could care less! Worst customer service I've ever experienced.

I purchased a freezer and I took it home myself, set it up in my laundry room and plugged it up and set a pan of water in it. Next morning, I checked, yes still a pan of water. I took it back and got a refund.

You don't buy appliances at Sears number one and number two, if trouble you will wait on them. Go to Lowe's for all of your appliances they have all different makes and models. They have people who deliver that have a GPS and don't have any trouble finding your house. They called to tell me they will be there in five minutes and they were there. Far as service when you call you speak to someone from Lowe's, not overseas and when they say they will be there, they are. No run around.

I Initially waited 2 weeks for a repair on my side by side refrigerator. After the repairman left, the refrigerator went dead after he changed a thermostat and timer for almost 1 day. After he left and another $500.00 worth of food and baby milk, I then waited another 2 weeks for another technician to come and find out that the problem was not the timer or thermostat but it was the condenser after I lost over $500.00 worth of food. I had to eat out with three babies each day and night, no where to store their milk or food and they only compensated me with $250.00 for lost food that I lost again plus $500.00 again in meats and food. 2 days after, the first technician left and failed to repair. The only good experience that I had was the last technician was great in servicing the refrigerator and called me to follow up that everything was in working order. Compliments to Nyreaf **** **** for excellent service.

I bought a side-by-side refrigerator/freezer from the Local Sears store. The ice maker is the kind that has the ice container on the door with outside dispenser. I have had a problem with a piece of plastic, that the service man called a stripper, being pushed out of place by the ice. I put it back in place several times, not an easy job, before calling for service to fix the problem.

When the service man came, he told me that there was nothing that he could do to fix it. He said the ice cubes were the correct size. He also told me that it was a common problem with that model ice maker. I have had to put the stripper back in place many times since he came out. Seventeen days after the one-year warranty was out, one of the fingers on the stripper broke off when it came out of place again.

Sears customer relations told me since I did not buy their extended warranty that I would have to pay $129 for the service man to come out to look at and pay extra for any parts he needed to replace. I was told that the number of days out of warranty did not matter. They would not repair it unless I paid their price. I have bought a lot of things from Sears in the almost fifty years that I have been buying from them, but I am now an ex-customer. Loyalty means nothing to them. They would rather lose a customer than to do the right thing for their customer.

Sears is not the company that it used to be. All their customer service will do is apologize for your problems and take your money. I have a broken appliance part and I do not know what it will cost yet.

Kenmore 3 door bottom refrig. Model 795.77302600 purchased in 2007. Today, Refrigerator light had apparent electrical fire. Melted refrigerator light face plate, the socket assembly and the cool sense electronic temperature control system. Online Sears Blue Crew - no mention of any recalls. Said refrigerator was out of warranty. Too bad, can't do nothing for me, except to pay $70.00 to have some one come look and give estimate for repair. If I don't accept the estimate for repair, then I would have to pay $75.00. Option is to pay $298.00 for a service agreement, and have someone give estimate for free. If they couldn't fix, would give $500.00 coupon for new refrigerator. I paid $1800.00 for this one.

I called parts/service. They have had similar complaints but no recall. Will Cost $115.00 for parts. I am not comfortable putting in new parts in an appliance with electrical problems. Apparently Sears is not concerned about safety issues or repeat customers.

I purchased a refrigerator on December 2009 and it has been serviced at least 5 times, of which the last 4 have been replacing pieces and parts of the ice maker. The refrigerator leaks water inside and outside and doesn't make ice.

Sears refrigerator model 795-77563600: light on top does not turn off and had melted plastic housing. This is a fire hazard. Second time Sears has been called to replace. How is this not a product recall? Melted housing, burnt fixtures and melted wiring.

Appointment was made on Tuesday, 20th of July, for a three-week-old Fridge that had stopped working. I was told I could not get a service tech out until July 30th, 10 days. Guess what, we were dropped from their roster on that day for no reason and were not notified until I called, which was after the time window of 1-5 p.m. I then rescheduled for the next day and was told we would be after my request only be the first service call slotted for the 1-ish time frame. Apparently untrue as I have now had to call twice since 1 p.m. to find out we are actually the last call of the day--not the first, as told.

All four representatives had different standards of practice on how Sears handles this but basically you do all the calling to just get a technician out. Odds are that no technician will arrive and on Monday, we will be returning this appliance due to the fact they cannot get a technician out to repair it like agreed and level of service or lack of we received. Sears has just lost another customer.

I bought an Energy Star refrigerator on Memorial Day weekend, during a sales tax holiday. I chose a bottom freezer model with an ice maker. Delivery was made about 10 days later. I had discovered that my kitchen door was too narrow, so they parked it in my living room. They put the water hose on top of it. I looked inside and asked where the ice maker was, and they pointed to some parts that were stored inside the refrigerator section. The refrigerator would need to be lifted over a counter. I rescheduled with a four-man crew, but a supervisor called back and refused to send them. I was going out of the country with my Girl Scout troop, so I left it until after I returned.

I couldn't find anyone to lift it through the door (a moving company I trusted stood me up twice and wouldn't even come to look at it). I ended up having my handyman open up an exterior kitchen door that had been sealed up for 30-40 years. This required moving the dishwasher and a bookshelf, apart from their intense labor with the locks, hinges, and paint seal. They moved the old fridge out after I unloaded it, and moved the new one in, very carefully, through a tight space. They told me they didn't see a place to hook up the ice maker line.

I looked into the fridge, and the "ice maker" that the delivery men had pointed to turned out to be a bin and two ice trays. I called the store and was told that the model that was rung up was the one without an ice maker. I said that the model on the floor that I had looked at, pointed to, and asked for had an ice maker. I said that they had delivered a water hose with it. I said that if I had not paid for an ice maker at that time, I would gladly pay the difference now, if they would come and put one in.

This is where any other company would have done that, to correct the mistake that was made at the register on a busy weekend. But that company wouldn't be Sears, apparently, not any more. The only solution they are offering is to swap out this one with an ice maker model, because (and two people have told me this) they can sell this one at a scratch and dent store, and that would cost them less than to have the service department come out with an ice maker and install it. Apparently the parts and service department charges either me or the store for this, at the retail rate. Because it was a store error, and I guess it's not one company.

If the problem had been discovered at delivery, or during the six weeks that this sat in my living room, their solution would be fine. But now that it is in my very tight kitchen, their solution presents a major hassle to me. Having the doors off again, moving everything, transferring contents again, missing work again. To accommodate their desire to change out the refrigerator rather than upgrade it in place. I'm also told the delivery people would not want to remove the exterior doors--I suppose I would be expected to pay for that again in order for them to correct their mistake in the way they prefer.

I work for a company that has stellar customer service, and the difference is very sad to me. For this great old brand from my childhood to be so fragmented, rude, and dense is a shock to me. They not only abandoned me to find a way to get the refrigerator into my kitchen, they are pushing more stress and expense on me if I want to have what I originally asked for.

A refrigerator door frame was delivered and was damaged for the 3rd time.

I have been stood up three times by the repair technicians from Sears. I have a refrigerator that is broken for 30 days. We have a Master Service Agreement and I can't get a repairman. I have called the 800-4MYHOME and I get no answers, an offer to reschedule. I have received broken boxes with parts falling out the bottom. I called Sears to tell them that I received broken parts and they said they would see me for my scheduled appointment on 7/22, which they never showed up for. When I called at 4:55, our window of repair time was 1 to 5, and told them there hasn't been a tech. They offered to reschedule. I got very upset, explaining that this is the 3rd appointment. To appease me, she said there would be a tech to my house last night. No one called or came.

Our stove has been a nightmare as well. We have LP gas and the stove has been installed for natural gas. The burners are so messed up from different techs coming to "fix" the problem that Sears offered us a replacement stove. The replacement stove came this morning and a plumbing company came to do the install. My husband met them at the house to make sure the conversion would be done. One of the burners on the stove was delivered cracked. I am on hold with the Resolution Department and I hardly think anything will be resolved. My plan today is to go to the store and speak to a person.

I scheduled a repair one month ago and my refrigerator has not been repaired yet. First they came out and said that it needed parts, and that they would come back two weeks later. They did not come on the day they said and did not call. I took off work to be here and they did not even call. After I call the repair service number to complain, I was told that they were sorry but they would have to reschedule for two weeks later. Again they called the day before to inform me of what time they would be here and again I had to arrange to be home. Again they did not show up and got smart with me when I called them.

This has gone on for over a month now. They have not shown up a total of five times now and this is just unacceptable. I have always done business with Sears for over 40 years, but this is the last straw. This will not happen again as my time is important and I have taken off three times and also had someone else come to my house to wait on them twice. I had to clear out my refrigerator five times since this is what they said had to be done before they could work on it. I have had it and I will no longer do business with Sears and neither will anyone else that I know. This has cost me time and money and there are other places that I can spend my money. This service is not free, I paid for insurance and extended warranty with Sears. There is just no excuse for this.

I purchased a Kenmore Elite Tro Model #79577563600 in July of 2007. Two of my neighbors also have the same model and they both have experienced issues with the refrigerator light assembly almost catching fire and scorching the top of the refrigerator. They made me aware of the issue so I could proactively get it repaired. I called several repair numbers including one I was sent to in India and after finally getting what was called the recall repair area. I was told they did not show any service recalls on this refrigerator.

I then drove to the local Sears parts and service store and had them look up the repair recalls on this model and it shows a total of 8 service flashes of which one is the interior light staying on and the crisper freezing food which I am experiencing. The person at the store nor I could get anything done to set up an appointment to get the repair done without me being charged. The person in the recall repair area gave me the LG telephone number to call them because they are the maker of the refrigerator even though it is a Kenmore and purchased from Sears.

I called LG and got sent back to Sears and the lady at the service center set up for them to order some kind of parts that I'm not sure what kind and she said to make sure I wasn't charged, however, everybody else has said that I would have to pay for any repairs. Why is it the recall repair area does not show the same 8 service flash recalls that the Sears Service center pulled up? I have a print out of the 8 service flash with the codes. I am ready to call the television reporters and newspaper to try to get something done about Sears' poor service. I just purchased a new washer and dryer for $1900 from Sears two weeks ago and I will never purchase another appliance from them. I am a long time customer of theirs and I am through with them.

I purchased the refrigerator, and it was delivered in April. It has failed to maintain proper temperature inside, and also the freezer. The thermometer on the refrigerator shows that the temperature inside, is in the safe zone. I had their repair personnel out, and he couldn't find any problems. The air was being circulated properly. I did express my concerns, and still no satisfaction.

This refrigerator cost me $600.00 plus, and a 1 year warranty. I know that this is a defective product, and no satisfaction has been reached. As i stated, every carton of milk was spoiled, fresh meat also got spoiled. Freezer items have partially thawed, ice cream maintains a soft texture, never frozen solid, like when it was still in the store. There has been financial loss for spoiled food, and my constant frustration for handling this issue.

Samsung refrigerator blew the compressor after only 4 months. It was purchased from Sears. It was very difficult to schedule the service. Then, when they came out, no parts were available. Then, they rescheduled to come back and informed me the night before that the parts are being shipped to my house. I should take a day off from work, and if the parts are there, then I'll have to call them and they will try to come out. If not, I'll take another day off and reschedule. This is poor planning and service on Sears' part, not to mention, the fact that they don't stock parts for their servicemen. I lost over $100 in food and so far, a day's wage.

In December 2009 a door latch broke off of one door. Around March 2010, the other latch broke off. In June 2010, I opened the door to have a warped melted piece of plastic fall into my hands. It was the cover for the refrigerator light. When I tried to put it back on, I discovered that the control unit that it should have snapped into was hanging crooked from the top and the connection responsible for holding it there looked ready to break. I contacted Sears through their web site after seeing that the parts would probably be over $700 which is more than half of the cost of the appliance to see if there was a recall as these problems looked like obvious defects to me.

The representatives acknowledge there is a history of issues with this product and told me to call service for repair at 1-800-. The rep at the service dept. number spoke poor English and when I tried to explain why I was calling to her all she could do was schedule a repair call for which she said I would have to pay unless the repairman chose not to charge me. I explained to her that the parts dept. said there were issues with this product and she said she didn't find any history of any problem with this unit. She told me to call 888- and I asked her why. She said it was so that I could talk to LG. I asked her why I was calling them and she said they made the refrigerator.

Before I did that, I checked the internet and find out that there are definitely issues with this product and that even if I pay for the repairs they don't last. This refrigerator cost over $1000 and three years later, it is in worse shape than the 23 year old one it replaced. Until searching the internet, I feared the appliance would stop working and I would lose the food in it. Now I fear for the safety of my household.

In Feb, 2010, Sears replaced a part in the rear of my fridge. The fridge backs up into my living room and a large closet in dining room. I was selling furniture on June 19, 10 from living room when I noticed baseboard was wet. I determined leak coming from repair/part that was installed in Feb. 10. Part was repaired. Sears insurance company (Sedgewick agreed to cover claim) was notified to obtain two estimates and submit. Submitted two claims and they felt it was too high. Bonnie then stated she will be using her own company to get a new estimate.

When she received her estimate it was a approx. $3000 lower than my two estimate. They have now offered me a settlement which is approx. $3000 lower. I explained to her that if her estimator came in with a lower price then I have no issue of using Cunnigham & Lindsay. The only problem is they don't do any work and they work for her. I was told by Bonnie if I get new floors I should be happy. Also I was told that no matter how high up the chain I go, the amount will be the same. This is not acceptable.

All I want is to have the damage repaired and my house back to normal. I have already contained the mildew and now have my kitchen floor and dining room floor with sections removed. My living room rug has a large section removed where mold was growing. My house is a total mess and I feel they should put it back together the way it was. I have all the paper work from both estimates and copies of Sedgwick estimate and settlement papers they have issued if needed. Thank you for your help in this issue.

Repair man was told there was one in his truck, but found none. He told us he would put a rush order for one to be directly delivered to us, at which time he would come and install it.

When they started that process we were told that we had to get a 'code' before anything else happened, and that would take 72 business hours.

My daughter then proceeded to search around, obtaining the necessary information regarding the part in question, and discovered that Lowes could provide her with this part.

My daughter also contacted KMart since Sears is one of their holding companies, but has basically got the same runaround that Sears gives.

Thank you for using the online Sears Rebate Center.

Your rebate submission or Instant Rebate Gift Card conversion request was not approved because the product was not purchased at regular retail price. This applies to offer(s): H100053 02/01/10-07/01/10 Free Standard Delivery and Haul Away PLUS 10% off Protection Agreement when purchased with Regular Priced Appliances. Rebate paid via Prepaid MasterCard

At any time, you may check the status of your rebate or submit additional rebate claims by visiting sears.com/rebates .

Thank you again for shopping at Sears.

Your Sears Rebate Center Customer Care Team

I am out $65.00 that was part of the sales agreement with Sears. The sales people were telling other customers about the rebate as we left the area after our purchase, so this was deliberate fraud on the part of the store.

I called the Sears repair department 6-24-2010 to report that my refrigerator freezer smelled of an electrical problem and had stopped working. Tech(?) asked if the light came on-I reported that it did however the freezer and refrigerator was not working and everything was melting, I have a maintenance contract and ask her to send some one out--after much discussion and not getting anywhere I asked to speak with a supervisor, she replied that she was a supervisor/tech/accounting person and could not send anyone out until Tuesday June 29, 2010 as they did not send anyone out to do repairs except on Tuesday.. I said even in an emergency-She replied no and if I had any loses to take a picture of the content and file a claim. I have a maintenance agreement, but she continued telling me no one could come out until Tuesday anywhere from 10am to 2pm. What do I pay for maintenance if it is not available in an emergency?

She said she wouldn't argue with me but firmly stated the day and time they could come out-after much screaming and frustration, told her to send someone on Tuesday, i finally hung up while she was still talking. Odd how you pay for a service and they want the Dollars but cannot get anyone in an emergency. What good is the contract if they cannot help. She told me to read the contract--I did and nothing is said about not coming out in an emergency!!!!!

of course this will also be reported to the Better Business Bureau. In the meantime I wait.

in march 2010 my mothers fridge quit working after 32+ faithful years, bravo ge. with the economy the way it is she could not afford a new one but, i just happened to get my tax return. and knowing that not having a fridge with my diabetic father would probably be an emergency situation, i went and bought her one at said sears. we were in a hurry and she has cabinets around her fridge so measured for over an hour to find one that was a display and discontinued but fit the measurements, and because it was already on floor, could be delivered in two days. awesome. until june 4th 2010.

when this fridge quit also. then the real race was on because her 90 days was up on june 25th for refund or replacement. my mother and i both called them repeatedly, getting totally jerked around told we could return it then told we couldnt until the service man looked at it then the service man couldnt come to even look at it until june 22. so anything that needed to be colder than 40*- 62*f had to be kept only in a cooler and for 24hours or less for two weeks. then my great grandparents came home to visit and were also living like this june 5-21. we both tried over and over to try to get anyone to come sooner and what other options we had and never did we get the same story twice. we would sit on hold for hours at a time listening to a commercial advertising how their service is the best in the country and they can fix appliance of every name from any store not just sears. call the number above i dare you. youll hear it to over and over again. but they do not tell you they can not help sears own customers. older customers with multiple health problems. or guests. no way. i even had to have the automotive dept go over there and tell them to pick up the phone because i didnt know if they were alive over there. sickening.

then the poor repair man comes says it will take another two weeks to a month to repair it, so we should just get it exchanged, but he couldnt even get thru to sears dept. above. i was nearby shopping and got a call to go over to give the salesman a verification number and they had to do it all using my cell phone. and the poor repairman cut his hand all up trying to work on this fridge, so my mom had to clean up blood from the poor guy. then the one fridge similar was $200 dollars more than what the broken one was, so i asked the manager to lower the price for all the ordeal our family has been through and he wouldnt even come down $1. he also wasn't nice about it. told me too bad i lost all my groceries i shoulda bought the extended warranty or some other stupid warranty.

i said what about the 90 days being up in two days, says right on the receipt? he said i dont know where your coming up with 90 days, they will take care of it for one year. yeah right, how this guy was a total jerk, it says 90 days on slip, he should put it in writing one year. oh and if i return it i dont get cash paid back i get a credit slip. so no matter how totally disgusted i am i still have to get another fridge from them. so i say fine she needs a fridge as soon as possible which they say wont be until june 29 if i order one tonight. so i say another whole week huh? go to order a new one the closest to measurements and same features you know. but $200 dollars more and gee, big surprise, their computers and phones are down through the entire store. they could not get me that fridge if i was happy to be getting it. what if there was an emergency?

you should have seen the three salesman run to find me a working check out, with no success. then they told me i could come back in an hour and see if they were working then, or come back the next day. i live an hour away. do they think no one has a job? or maybe i have a personal gas station for my vehicle? oh i am just so disgusted. they couldnt even offer a gift for card my mother or my trouble. ridiculous. think twice before getting large appliances here, i thought they were great with redoing houses and keeping soldiers jobs for them but i can not shop there anymore. i wouldnt recommend to anyone else either.

my mother, father, great grandparents two nephews and grt grandparents pets all have had no fridge for 18 days and counting because it has not been fixed. loss of a fridge full of groceries. stress of having to go to store daily just for what can be eaten in that day. gas for this grocery trip because nearest grocery store is 15 min away. long distance phone charges for several hours being put on hold from 3 phone lines. time lost in our daily lives while waiting on these ridiculous hold lines. emotional distress from being treated like *****, for 18 days and counting and no help. stress thinking we are going to be out a fridge and over $800 in two days from professional [liars]. injury to poor repairman. gas gas gas from running around while getting the run around. upset from them not even helping me out a little lowering price for replacement. measurments worked and icemaker in door. emotional distress from manager putting me down in front of other employees, like i wasnt smart enough to get all the extra warranties. i figured it was sears i wouldnt need them. guess thats just what i get.

We purchased a refrigerator on May 21, 2009 at the cost of $2399.64. We made a service call to the service dept. for a leak from a hose on the rear of the refrigerator. The first service call was answered on April 7, 2010. Servcie man did not have the hose he need so he cut the damage part off and hoped that would do the job. On June 5, 2010 we had the same problem with the same hose, called Sears service dept. on June 7th and was told that the earlist appointment would be on June 15. I explained that we were having the same problem and that the service person should be sure to bring the correct hose along with him at the time of sevice, but when he arrive he did not have the hose. We set up another appointment for June 22, 2010.

The sevice dept. called on June 19, 2010 to say that they were not able to get the hose. On June 22, 2010 we called the service dept. back to require as to whether or not they had been able to get the part yet. And the answer was "no" but they were still trying. I then asked for a replacement refrigerator as we needed ice and water. We were told that they could not replace the frig., only the parts were covered. We understood that when we paid for the warantee it was fully covered. We are good customers of Sears, our bill has always been paid on time or ahead of time. We feel that we have been treated very unfairly.

In December 2004 we purchased a Maytag refrigerator- Model # beginning with MFD - The refrigerator in 2009 stopped working- called Sears and they sent out A&E technician, all was covered under warranty, but they still wanted to charge visit charges and diagnosis fees. They installed the compressor, we told them as soon as he left it still made noise and requested for solmeone to come back. No one did and exactly one year later the compressor died again and the part though installed 1 year ago is not under warranty.

As far as Sears is concerned they warranty back to original purchase date and to have A&E come back and dignose is roughly $75-$150.00 and then to get compressor and install is roughly $700.00+. We paid almost $2000.00 for this refrigerator and it has been a complete disappointment. In 6 years 2 compressor have died...and Sears/Maytag is letting us down. meanwhile the refrigerator we were replacing with the new Maytag is 20+ years old still working. Do we have any recourse? This just seems so odd the part is not under warranty after 1 year of install and no recalls on this fridge. I see other model #'s recalled with similar problems..including fires...I am fearful we are part of this and heads are just turning the other way.

A week ago today,I awaited delivery of a new $1200 refrigerator. It had taken several hours to transfer frozen foods to my daughters as well as a full refrigerator of food. Also it included cleaning the entire insides and also removing 1" off the bottom of the above cabinet, no easy task. The delivery team arived, and they unpacked the new item outside. It looked great! Next thing I hear my husband having a very "animated" discussion with one of the delivery people. My husband had already turned off the water at the "Main". It's easier to do that since my husband's stroke. They asked where the turn off valve was and my husband said it was under the sink. Apparently they asked to see it and then decided it "looked" like it may be a problem. What problem...the water is turned off and we have never had any issues in the past.

Well, they said they wouldn't hook up the new refrigerator until we replace the valve. We asked what it had to do with the hook up, since their work took place in another area where the present refrigerator was attached? Well, they said, if we hook it up, it "may" leak. I said well, it may not, and what's it to you anyhow? If there is a problem, it would be ours. Its under the sink, our sink, not on the refrigerator. Besides, we never have had a problem yet, and you won't be touching it. The installation takes place on the other end.They said they could put the refrigerator in our garage until we replace the valve, and then they would return, at no charge, to hook it up.

How gallant...after all, I only took the day off of work, worked my butt off to make preparations for the delivery, and now would have to replace everything back in my present refrigerator, call a plumber, pay for something that "might" happen, and then remove everything all over again and await their return. Wow! Needless to say we asked them to leave and told them to take the refrigerator with them. If there was concern about the valve, all they had to do was bring it to our atttention and sign a disclaimer should anything come of it. Done. As it is, my old refrigerator is working perfectly and looks great now that it is shiny clean. I will probably wait a few months and then buy from another dealer. By the way, the delivery people seemed nice enough, just stupid.

I have a situation that seems to me that sears repair center or Sears/Burbank Ca can not resolve. We purchased a Kenmore stainless steel fridge from Sears, we paid for the warranty up until recently due to the fact that we felt cheated. We have had sears repair staff come out to look at the fridge, the freezer side over freezes and the fridge simple doesn't work right part of the fridge is hot and the bottom drawer freezes. The repair people would ask for hot water to unfreeze the drawer and unfreeze freezer side and would say call as many times as need after all you have warranty use it.

I have called the repair center many many times and told time and time again that our fridge did not qualify for a new fridge or that its just not possible to give us some type of percent off of a new fridge. In order for us to qualify we needed to have a tech come out like 12 times in a year or have a tech write on order for parts which no tech ever did that but yet yes we were told "Well it seems you have a defective fridge we have come out for the same problem more then once call Sears and see what the manager can do for you..

We have dumped hundreds of dollars worth of food, we NOW have NO fridge... its completely broken down. We have to eat out everyday, to feed a family of five its doesn't just cost a few dollars.

I have left many messages for Sears/Burbank CA manager but my calls are not returned. I am reaching out to you, please help us its unfair to people to pay for an appliance that does not work, its rather unfair for us to pay for a warranty that the tech just threw hot water to unfreeze the bottom part of the fridge.

The Kenmore fridge almost from the beginning showed signs of defect but yet when I called the repair center I was told a repair tech will come out and cut me short, when I walked into Sears/Burbank CA I was told to call the repair center since this type of situations are not handled in the store.

I'm not asking for something that we don't deserve to have, we have many appliances for years at Sears, but this fridge situations needs immediate attention.

I purchased a refrigerator at the Sears store in Neptune,NJ appx three years ago. Not long after the freezer starting forming ice and the refrigerator was not cold. The model# is 59675934402. I did call Sears but opted for a service man from a private business. Due to their fees I felt it was cheaper. Now a year and half later same problem. Called Sears can't come for three weeks plus want you to purchase their contract. I can't believe all the negative comments I have read regarding Sears and nothing has been done. How can they get away with this. I can't afford to keep having service on a new appliance. I hope that you can helpco

We have a family of four to include two infants - one night the refrigerator began to smoke. It seemed to nearly catch fire so we cut the electricity. Online we have seen a number of people wait several weeks for Sears to make their assessment on Kenmore fridges, and I, in NO WAY, want this fire risk in my home. So, I am buying a new fridge - though the one we have is only seven years old. Purchased in the Fall of 2003, our Kenmore was this model: 596-73912200. Let me know if there is a law suit against Sears and/or on Kenmore refrigerators....

This compressor was the fault of Sears during manufacture. In the refrigerant lines was a blockage which in turn made the compressor work too hard and eventually burn up and quit! How convenient that Sears builds things so they will quit. I have a refrigerator that is 3o years old and it has worked fine from day one. Guess what? Its NOT a Sears appliance!

I bought a French door refrigerator last April 24, 2010. It was supposed to be delivered today, May 4th, 2010, and I was told it will be delivered between 1:45 and 3:45. We waited and waited all day. I called 2 times and was told it's coming, it didn't come. We went to Sears. The salesman called for us and we're told it's coming. Still, we waited until after 10 pm and nothing. I am so mad because the house we bought is practically empty. We were hungry. They wasted our time. We need to do cleaning at my in-laws' house to get it ready to sell this week before we can do a thing at our new home. I am really furious. Sears is supposed to please the customers if they want good business. I paid $1546.86 including $65.00 for delivery. I want my $65.00 back because they did not deliver on the day they were supposed to and wasted our time for nothing.

I purchased a Whirlpool counter depth fridge in March 05. In September 05, the ice maker stopped working. Repairman said supply line was frozen and placed a heater line on supply line. After that it made ice intermittently. Spring of 06 it made no ice and the water tap started to leak. I then called in an independent repair service man who replaced a valve which stopped the leak and replace a broken part on the ice maker at a cost of $232.

When I noticed that our refrigerator was making suspicious sounds, I placed a call on Monday, April 26, to the Sears repair number since we had a service warranty with them on the refrigerator. (It had been previously repaired early in April). The staff person indicated that there were no repair appointments available and that they would have to contact the "router." After waiting some time, the person returned, saying that the "router" was not available; I should call again later. An hour later, I called again with the same information. I called a third time on Monday afternoon; after a longer wait, the staff said that a supervisor would handle the difficulty and call back with an appointment. There was no return call.

Tuesday morning I called again, this time with a staff person who spent more time trying to reach the "router." Finally, another person came on the phone, ostensibly a supervisor, who said that we could expect a call within 24 hours with an appointment (no guarantee when the repair appointment would be.) In the meantime, the refrigerator stopped functioning, both the refrigerator and freezer were at room temperature on Wednesday morning. I called the repair service number again, about 7:30 am, to again make a request for an appointment and was told that I would need to call back in an hour when the department that could resolve the problem would be open. I asked to speak to her supervisor; after listening to elevator music for 10 minutes, there was the sound of ringing. After approximately 20 rings, they hung up and the phone went silent.

I am extremely frustrated. My husband and I recently built a new home and purchased all new appliances from Sears. Fridge, stove, range hood microwave, dishwasher, washer and dryer. We specifically chose Sears because they have a reputation of selling quality product and will stand behind their sale. Not. Fourteen months into the "new" Whirlpool fridge, the crisper has fallen apart, the main support bar (plastic!) has broken and the drawers no longer work. Two months later, our Whirlpool microwave will no longer heat, it comes on, but nothing comes out hot. Frustrated at a second breakdown of what I consider to be still new appliances, I call Sears.

Well, we didn't purchase the extended warranty so no luck. They won't do a thing about it. Extended warranty on our appliances is another $1000++ -- why should that have to be necessary? We spend so much in the first place there ought to be some longevity to the product! I'm told in Britain the manufacturer must warranty the product for at least 7 years! Why not here?

Thought my warranty expired because my frig. is 3 1/2 years old. Had a local repair service come out. Well, I have a freon leak and he says it's a sealed system, so the whole thing would have to be replaced. He did tell me I should have a 5 year warranty on parts. Looks like I do but when I called Sears repair, I have to pay for service call for them to tell me same thing and then pay for all labor which he gets to quote. Other guy said probably around $500 for that. Then I said I wanted to set up appointment to get it looked at and Sears put me on hold and never came back.

We decided to get a new frig. and buy the extra warranty. But not sure who I should buy from. Not Sears. Everyone seems to use this A and E service people. Have had them come out for 2 other appliances under warranty. They are idiots. On both products, they didn't have a clue. Had to replace the dishwasher after 3 trips out and had to replace the guts on my washer and it is now making the noises again. I can't afford this. We have no refrigerator and haven't had for 2 weeks. All food ruined. Still don't know what to do.

I purchased a Kenmore Side by Side Refrigerator in August 2007. Today, two and a half years later, after a seven-day wait for service representative, one finally arrived. I knew the refrigerator had a one year warranty but he informed me the problem could not be solved. It seems there is a coolant leak and it is sealed inside the freezer door and impossible to get to. How can Kenmore get away with selling such a piece of junk?

I purchased a fridge on the 24th and scheduled the delivery for Friday, the 26th of March. The day before, your automated system called to verify delivery time, I tried to work with your automated system but was unsuccessful. I called the 800 # and tried to schedule the delivery time after 4:30 pm that same day but was passed around to several of your customer service reps and finally the fifth person, Josh, replied and I specifically advised him to reschedule the delivery after 4:30 that day.

I left work early to meet the Sears delivery folks but my fridge was not delivered. On Saturday, I called the 800# again, and I was told by your customer rep that the delivery was rescheduled for 4:30, April 30th, 2010. This is not what I requested at all! Once again, I have rescheduled to 3/31/10 after 4:30 pm and I was not guaranteed the delivery in the specific time I requested. I will tell you what I told the customer rep.:

I will cancel this purchase if my fridge is not delivered on Wednesday the 31st. I do not want to do this, I want to take advantage of your 12 mos interest free plan but I will cancel my purchase if the fridge is not delivered."

I am paying $65 for delivery, which by the way your competitor, Best Buy, does not charge, so the very least, my fridge should be delivered as requested since I had the courtesy to advise Sears of the best time you can find someone at home to receive the delivery. Please work with your staff and concentrate on improving their customer service skills. It's completely frustrating dealing with folks that only half listen, make up or do not follow-up correctly and promptly to all requests.

The Sears repairman came today. My Frigidaire gas range/gas oven, started acting up about a week or 2 ago. I was baking cookies, and had the oven on 375 degrees F. I put the first batch in, and after 6 minutes, they were doing great. I glanced at them at 10 minutes, and they had spread out about 1/8 inch thick, and 3 inches wide, which was not good. I looked, and the thermometer said 550 degrees. I had it set on 375, and it was still on that. Needless to say, I jerked them out. They were burned black on the bottom.

I didn't know what happened. So, I fixed 2 more cookie sheets, and decided to watch very carefully. They did just fine until about 7 minutes in. The thermostat or whatever, have kicked on to heat it back up to 375, and in about 2 minutes, the temperature started to rise. At 450, I jerked the cookies out, still a little burnt, but they looked more like cookies. I called for service, and when the man came today, the oven wouldn't do it. He said if it won't do it, he can't check anything. So, I have a new range I got for Christmas, and I have to watch it like a hawk, or it might burn my house down. Has anyone else had this trouble?

I purchased a Kenmore Pro refrigerator from a Sears Grand in California and was delivered in September 2008. In 2009, I began having problems with it, approx. in the month of March. I called for service and the problem was taken care of. The problem was a defrosting issue and a part called a "Bi-metal defroster." Also, other parts were replaced. In June 2009, I began having the same problem and again called for service. I inquired from the Sears representative if this could be a "lemon" product and he stated that if I had the problem 4 times within 1 year, it would be considered a "lemon." A technician responded and again it was the same problem.

In March 2010, I began having the same problem and requested a service technician to come out and service the refrigerator. He advised me that it was the Bi-metal defroster and gave me an estimate to fix the problem. I called Sears Customer Solutions and spoke to several Reps. They all advised me that my warranty had expired and that I would have to pay for the service including the parts that needed to fix the refrigerator. I requested to speak to another Dept. or Manager and they all stated, that I would get the same response. Within a year and a half, the problem was regarding the Bi-metal defroster. I inquired if the refrigerator or parts were on a recall status and they stated that it was not. I have purchased many Kenmore appliances in the past and have been very satisfied with its performance until recently regarding my refrigerator.

I bought a Kenmore refrigerator on 2-8-2008 from a Sears store in Kansas City. It is a newer style, with french doors above and the freezer drawer below. The refrigerator was manufactured by LG for Kenmore. The ice maker/dispenser is in the left hand door. Since a consumer cannot try out the dispensing of ice on the showroom floor, and given that ice makers/dispensers have been pretty common for at least 25 years, those consumers assume that the ice maker/dispenser works like it's supposed to.

After getting the ice maker hooked up, it made ice like it was going out of style. However, the dispenser has never once dispensed a single cube of ice as it was designed to do. Although that is aggravating, I was at least happy that the ice maker was working and working very well. I had to open up the ice maker and grab ice by hand to put it in my glass, which is no big deal. However, soon after my one year warranty expired, a water leak developed inside the ice maker door. Given that I was aware of the unit being out of warranty, and I couldn't afford to have it serviced, I just decided to turn off the water to the unit and buy ice.

Now, I have the funds to get the ice maker and the water leak fixed. I called a certified technician to come to my home yesterday to repair the water leak (at least) but to figure out why the dispenser won't dispense properly. The technician told me that the entire door is a sealed unit and cannot even be opened to fix a simple water leak, which I find ridiculous. I was told by Sears that I would have to contact LG to figure out what to do. I called LG and they told me to call Sears. They both are shrugging the responsibility of this poorly designed, and unserviceable unit onto each other, thus leaving me feeling helpless and without a fix.

There is no way on earth that I should have to buy an entire new door to fix a simple water leak. Wouldn't you agree? I have wasted my valuable time with endless phone calls.

I purchased a refrigerator in 2006 from Sears with a 5 year Warranty on Sealed Refrigerator System. On Feb 4, a tech came out to repair a freon leak (Sealed system issue) and add more freon. I have the same problem again, but they refused to come back out to my house citing "unsanitary work conditions" due to the fact I have pet rats (they are in cages, these are fancy rats, pets). The second time they were supposed to come out, someone noted my account that a tech was at my house and rats were running all around and it was unsanitary. Only problem is, nobody actually came to my house that day.

From then on, I've spoken to Teleservice Customer Solution Dept as well as the International Customer Service Dept. Everytime someone has made me another appointment, the service unit down in Lakewood, NJ cancels it. They don't even call me when they cancel it. So each day customer service is scheduled, I sit and wait at my house (my daughters have missed preschool, dance and gymnastics on these days). They don't even call me to tell me they cancelled! Nobody in customer service will send out a second person to check out my house even to see that the first tech lied. I even had a sales tech at my house today from Sears to discuss installing central air. When I told him about what was going on w/ them refusing to come to my house because of my pets, he couldn't believe it. Nothing about my house is unsanitary/unclean! The rats are our pets!

This is discrimination and I've been without my refrigerator for 3 weeks now and nobody from sears will help me! I've been a loyal customer buying my tractor, hot water heater, water tank, oil furnace, dishwasher, refrigerator, stove, microwave and they put the siding on my house and put in a sliding glass door and this is how they treat a loyal customer? I even spoke to a manager at The Phillipsburg, NJ store, thinking that since this is where a lot of our recent purchases were made, she'd do something to help me. Even if it was driving to my house to see it's not what the technician said it is. She refused and said there's nothing she could do about it.

Apparently there's nothing anyone at Sears can do to help me. This tells me now that I've been blacklisted from service, all of my appliances that came with warranties (oil furnace, hot water heater, etc) or if we have trouble with anything we bought from them they're not going to provide service. This is so unfair and it's discrimination based on the pets I have! And they called my house unsanitary work environment! It's far from that! I have dinner parties at my house, I have play groups here with the moms club where they bring their children here, we have parties here! And they insult me like this. I cannot believe nobody I have spoken to and by now it's been like 30 people can do anything to help me! This has been going on for three weeks now I've been without my refrigerator. The last time I spoke to Teleservice Customer Solution Dept they told me there's nothing more they can do to help me due to my "Rat Infestation."

This is an 8 year old appliance so certainly not under warranty. The compressor relay failed last night. It caused a minor fire inside the enclosure and created a severe enough odor to awaken the household. Figured out the refrigerator was causing the odor and noise, so I cut the circuit until the problem could be examined in the morning. Found the relay component melted with wires burned completely.

I called technician and his statement was that this was a somewhat a common issue on these models of Kenmore and Whirlpool refrigerators. He did state that this was the worst damage he had ever seen from this type of component failure. It was evident that we narrowly avoided a serious house fire last night. This begs to question why no recall or repair notice has ever been issued on these models?

Our 4 year old Kenmore refrigerator broke in January. The warranty states that all parts are covered for 10 years, and all labor for 5 years. However, the parts supplier for our refrigerator went bankrupt and Sears couldn't find replacement parts. The entire process of dealing with Sears got delayed over a 4 week period. The service repairman tried to cut deals under the table. The service representatives avoided our calls.

Sears Canada's final offer was a $300 buyout offer on the purchase of a new Sears refrigerator. Considering the 10 years lifespan, $1050 original price, a 4.25 years of age, the buyout should have been $600. Since we were losing groceries every week because our broken fridge couldn't stay cold enough, we purchased a new fridge. We we coerced into a deal where we still had to pay $600 after the buyout and extra deals. Since we can't afford a refrigerator at the moment, we had to pay a $75 deferment fee as well.

My Samsung French door refrigerator has not been making ice like it should. I purchased it in Dec. 2008. I have to keep re-setting the ice maker. It will make ice for about 3 or 4 days and then it stops again. I called Samsung and was told that I had a one year warranty and that I would have to pay for a service call. I told her for the price I paid for this thing the least they could do was come and repair it for free since it was 1 year and 2 months from my purchase date. I did my homework on this refrigerator and thought I was purchasing a top of the line product. And if I had problems with it the company would be helpful. Buyers beware! The model number is RFG297AARS.

On 1/14/10, I ordered a refrigerator at the North Reading store, store#10 05034 Salescheck #050345011200. It was to be delivered on 2/1/10. On 1/31/10 Sears called and said that it would be delivered the next morning. I took the day off from work to accept delivery when Sears called two hours before the promised delivery time to say not today, maybe tomorrow. Since then I have been given five different dates for delivery. As of today, 2/27/10, it is supposed to be delivered on 3/6/10. If it does actually come on 3/6/10, that will be over seven weeks, Over the years, I have bought most of my large appliances from Sears.

Last year I ordered a Range to be delivered, the night before Sears called to confirm delivery. The day of delivery, I stayed home and dismantled and removed the old Range. When Sears called to say that it would not be coming until the next week, I cancelled it and went to Lowes and ordered it and it was delivered the next day. Now if Sears is unable to obtain the Refrigerator for me, they should have told me so six weeks ago. After all these recent problems, I dont' think that I will ever again deal with Sears for my major appliance purchases.

Too many service calls for the same thing on this fridge: Ice maker, gaskets, etc! Unable to get copies of service calls. They say they are not allowed to send and when I asked the service tech, no receipt! I purchased an extended service agreement. I have my own records but not able to get records from service company that service hires. New gaskets were put on before my service agreement ran out. I noticed the other day that there is a gap between the doors, not to mention that the gasket was bad and torn less than 2 weeks after it was replaced! Please send an email that I can send pictures to for viewing.

The time that I have spent waiting for service techs, the parts and the examining of the same issues that they say are part of a "bad design" so they can't fix but would order new parts, only to have the same problem time and again. If you are able to get the service records from the contractor, you will see the amount of time that they have been to my house. I was told at one point (because they would read each incident to me) that the service tech reported no problem! I am very disappointed in my treatment. You may contact me by phone or preferably email to get some action started. I am waiting to hear back from them as well.

I bought a Sears Kenmore Side by Side 106.56232400. I've lost food several times due to defrost motor, evaporator fan and defrost switch not working. I've at least 8 repairs in four years, 6 within the first two years! The repair bills and loss of food exceeds the original cost of the appliance! When discussing with Sears, "sorry, it's out of warranty". I have a friend that also had issues with their Sears Refrigerator within two years, had it repaired and the same problem happened the following year. I will never buy another Sears product again.

On Jan 31st we went to the Sears outlet store and purchased a 27 cubic ft Kenmore Refrigerator and a GE Dishwasher Model glda690 white with stainless tub and door liner. It was installed and did not drain. Began calling the customer service numbers which went on for about 1.5 hrs. My husband and I took turns.

Frustrated we called the store. I said I'm going to corporate (thinking there is a corp office with every other company including big places like Home Depot) but not Sears obviously. Well the manager got upset that I'd report his store and vowed to help us. He said that he was going to order me a brand new machine in the box and on Monday, 2/8 I can call the store and pick it up.

Well Sunday during Superbowl Sears Delivery calls to set up delivery. I thought 'great' they are delivering I don't have to call or drop it off. I got my daughter to come over and let the delivery people in. She called me and said that they aren't delivering they are picking up. I am beginning to get worried so I called the store and James the manager, who had assured me that he would notify the on duty manager on Monday about the situation and they could help me. In the store they couldn't help me didn't know a thing about any of this. I told her to get him on the phone or I'd report this entire fiasco. He called and told me it would arrive it is late.OS, trusting him again.

I forgot to mention two things; the night he decided to help me he and I spent another few hours on the phone back and forth as it seems in order to replace the dishwasher he had to cancel it and repurchase. Accounting got involved; I had to approve that I actually wanted to do this, I said OK. The second thing I forgot was that he was so nice and helpful I then asked how I could put a good word in for him. He gave me info and his employee number, etc, etc. I wrote a nice report on him... Boy I'd like to take it all back now.

Now we are back to waiting. Wednesday, I was standing in front of my sink next to the empty dishwasher space and the carpet was soaked. The plug keeping water from leaking and the disposal due to missing hoses from the dishwasher popped and flooded under my sink cabinet lifting the laminate in the front of the cabinet. Now it is late so Thursday morning I call James again who perhaps was not having a great day. He told me his list was long and that I was on the bottom of this list!

Well I hung up and called customer solutions or care or one of the customer somethings that do nothing. After telling my entire tale her solution was for me to go the store and get any info I needed myself. I had asked her what the manager in fact ordered, what model, when was it arriving this year?

Now it's Friday and I've spent a good while on the internet trying to get a number for corporate. I can't find anything but the 1-800 numbers my husband and I called numerous times. So here I am, no dishwasher cabinet with lifted laminates and Sears has my money. What do I do? Economic consequences is that Sears has my money. It is on my credit card which I can get back but then if the dishwasher is in fact ordered I won't get it. My base sink cabinet has lifted the laminates. I don't know what the cost to the repairs would be. It is principle at this point and the lack of help given by a supposedly reputable company.

I purchased a 3.9 cubic feet refrigerator online on 01/30/10, order no. ** at $106.49. The order confirmed store pick-up on 02/04/10. I called customer service to confirm order delivery. Wendy stated the order should reach by 02/10/10. At the time, I requested to have the order cancelled due to inconsistency with product delivery. I requested transaction of refund, the timeframe was also provided, an inaccurate 2-3 business days and then 3-5 business days to appear back in my personal banking account. I verified my email address with John, he provided the incorrect information as ** when account set-up was **. The company Sears, Roebuck, Kmart and their affiliates are suppressing today's economy. Poor, poor customer service and business ethics!

We purchased a side-by-side/bottom freezer refrigerator in October 2008. In Oct 2009, it was noticeable that the doors had developed indentations on them. Like the stainless was pulled in from the back side (which you can't see). My daughter-in-law asked me "what happened to your doors?" In Nov 2009, the first Tech came and said, "No" coverage under the super duper warranty we got at time of purchase. This is a 3 year warranty. He accused us of doing it ourselves and asked, "Do you have kids?" No, just 2 cats. The 2nd technician that came in a couple weeks later and stayed 5 seconds said, "okay" and ordered the doors.

The doors arrived, then we scheduled a service call to have the doors installed. The Tech arrived and said you have to pay for the doors before I can install them. What? are you kidding me? We were just told they were covered under warranty. My husband told him to leave and take the doors with him. The Tech told us next time they come out for the same thing we have to pay for a service call.

After many phone calls to try and track down the Unit (truck) and our doors since they were under warranty, no one could find him or the doors to tell him not to return them. I made several calls to Sears National Customer Relations and Customer Solutions Corporate Office to get this issue resolved. Every time I called, I had to repeat my story and they had to read the novel that's in our records.

Once again, the same Tech came out with Customer Service on the phone and he was arguing with them that it's not cosmetic. No one stuck up for us, the consumer. They finally agreed after I was told twice by National Customer Relations and Customer Solutions Corporate that it was covered under cosmetic by the warranty.

Finally, received the doors in January 2010 (now going on 2 months). Same Tech came out to install the doors. He continued to argue with us (even though he had the new doors in hand) that there was nothing wrong with the doors and that it was a reflection. It's like he insisted that he had to be right! He even wasted our time by taking the old door outside and making us go with him to prove that it was just a reflection. It was not. They were still there. At this point, why was he doing this?

He installed the new doors. To note: these doors have the same kind of markings on them. This is 1/28/10 at 5:06 p.m. when he left. Noted for reference. Kenmore needs to do something about this. This a manufacturer defect that no one seems to get. I have pictures. The Tech was rude and "inconvenienced" that he had to come back for the 4th time. Isn't it his job. Word to the wise. Don't purchase extended warranties. If you are offered one, then ask "Why, do you think I will need one?"

The compressor on the refrigerator went and I amunable to get Sears to show up. It is unable to keep food, and I have spoiled food in refrigerator.

Purchased a Kenmore elite three door fridge serial #707mrvb09055, model #50177253. The interior light stayed on melting the light housing and the fridge liner. Sears came out and repaired the electrical board and light housing, but would not repair or fix the melted liner, saying that it is cosmetic and not covered. This melt down was a result of Sears customer neglect. It took six months to get an answer.

This the first letter complaint to Sears in Honolulu, Hawaii. On Jan. 16, 2010, the technician came by to service our Samsung refrigerator. While servicing the refrigerator, he had short circuit something on the it and he had called his main center for assistance. At that point, they had told him there is nothing he could do and to rush order the part and claim that our refrigerator will be repaired on Wednesday, Jan. 20, 2010. The worst thing is that the technician was just planning to leave without any explanation. He also said that he couldn't help us out and that he is just a technician. He had given a number to call for resolution and at this point, we just been referred or transferred to numerous people with no resolution.

As of today, our refrigerator is not working. The technician called saying it should be up and running on Jan. 22, 2010 Friday. This had caused my family so much inconveniences food had been thrown away due to spoilage. This repair is taking too long and would like Sears to replace my refrigerator.

We purchased our Kenmore Refrigerator, model#79577302600 in July 2006.

1st) We started having trouble with the ice maker so we called to have a service man sent out to fix it. He determined that it needed a part and he would have it sent to us to fix. We got it and replaced it like he said but it didn't help. Sears then told us that they couldn't repaired it. This happened in the 1st 6 months of the warranty.

2nd), 1 month after the 1 year warranty was up, the door latch broke off. We went down to the local Sears store where we bought it and the store manager said it we are out of warranty and he didn't want to deal with it.

3rd) We opened the refrigerator and found that the light and control center had melted the light cover and pulled away from the refrigerators top wall.

4th) We opened the door and found that the control center was showing Error and was not cooling the refrigerator. We tried everything the manual said for troubleshooting and nothing would make it work. It also began making loud growling noises. We contacted Sears service center and was told them all of the trouble we had with the unit. All they said was that they couldn't help us cause it was out of warranty, and if we wanted to add a warranty and pay to have it repaired, they would send out a serviceman.

All of this happened with the refrigerator being only 3 years old. What has happened to the service and quality Sears always used to stand for? We have always bought Sears appliances, but now we will never buy a Sears appliance again!

I bought a scratch-and-dent black Samsung side-by-side 26.5-cubic ft. refrigerator on January 13, 2010 (my birthday). It was delivered by Sears on the same day. It didn't work. I called them on the same day and informed them that it wasn't working, and all my food was thawing out. They didn't care and said it would be checked on January 20.

I called again on January 14 and told them all my food was thawed out. Brandi who works at Sears in the appliance department laughed and commented, "We sold you a lemon," which I didn't think was very funny and was in bad taste! I lost hundreds of dollars worth of food which I cant afford to replace! Especially when the refrigerator never worked from day 1 about which Sears was informed the same day it was delivered.

Also, Oscar told me to go buy a new one, and Sears would pay up to $80.00 for it. Please tell me where you're going to buy one for that price, because if you know of one, that is new that I can buy for that price? I will buy it.

All I want is for Sears to fix my refrigerator and replace the lost food, because they sold me a lemon which Brandi confirmed to me that it was a lemon. You would think a brand-new refrigerator would at least work for maybe a minute or so.

Do you have any suggestions, because I'm totally stressed out from trying to deal with Sears. Never again will I buy anything from them, and I will inform everybody I know about how the people treat their customers, after they get their money all nice when they are trying to sell you something but after you buy it and something goes wrong, they treat you like you're a nobody!

Sears customer service does not care after you purchased their product. I received my new Samsung refrigerator valued at $2600 on 12-1-09. It was delivered with three cracked drawers, and the veggie, fruit and pantry drawers had huge cracks throughout the fronts. It was noted on the delivery slip. I called today and was transferred 3 times to different people.

Is there is no one to handle these problems and don't you have a department for damaged merchandise? Each time I had to repeat my information and problem I was told they had to come to my home and look at it so they could confirm the problem, which I thought it was understood and the parts were on order. After talking to 4 different people, I was put on hold by Leona, who was going to get her supervisor. But her supervisor apparently was gone for the day, unless that is what you do for uncategorized problems because she never appeared. Anyway, I needed to rant. I was almost in tears because it should have been a simple fix but it turned into a nightmare.

I purchased Kenmore Elite Trio model #795-77543 two years ago. Last evening (January 11, 2010) I noticed an electrical burning smell near the refrigerator. Upon opening the double doors, the light bulbs were out and the smell was overpowering. When I went to remove the housing over the bulbs, I nearly burned my hands on the cover. After a period of time, the housing cooled and the light bulbs turned back on. I was shaken by this incident as we are planning a trip next week. I went online and researched this problem and came up with hundreds of complaints on the same product with the same exact problem!

We called customer care the next day and spoke with "Cathy". To our disbelief, she said that Sears was not aware of this problem and that the "most she could do was send out a tech at my expense". It is apparent from reading the hundreds of complaints about this very problem that this is clearly a hazard. I currently have both bulbs screwed out of the refrigerator and am afraid to put them back in. I will hold them personally responsible for any damage that may occur to my property or any harm that may come to me or my family. Someone needs to hold these people accountable for a dangerous situation.

On 11-1-09, I went to Sears to look at stainless steel refrigerators. I was just looking because I was not sure what size I had at home, even though my husband told me to measure before I went. I was already out so thought I would "just look." When I got there, the salesman assured me that all side by side refrigerators are "standard 36 inches across" and that I didn't need to go home and measure. When the fridge arrived 2 days later, that's when I found out that all side by sides aren't standard. The one they removed was 33 inches across, which meant the new fridge wouldn't fit. So they left the new fridge in the middle of my kitchen floor and left.

I called the salesman, who back tracked and said that "most people have 25 cubic side by sides, that only about 1% even have a smaller fridge." He then took me online and gave me a choice of 2 smaller ones that were 21 cubic feet, and the "Kenmore didn't offer anything between the 25 cubic and 21 cubic". The first one was silver mist, which he said looks just like stainless, but is easier to keep clean. It was only $70 more than the first one and they said they wouldn't make me pay that.

When that fridge arrived a week later, it had 2 huge scratches and looked nothing like stainless. So I called back and they agreed to give me the stainless one, like I originally wanted. This one was $300 more than the first one, but they said they wouldn't make me pay that. When that one was to be delivered a week later, one of the delivery guys got injured and the team was 3 hours later than the two hour window provided. When they got there, they really didn't want to have to bring in the fridge because it was the "same model, just different doors." They wanted to bring in and exchange just the doors, assuring me this would not void my warranty.

All was well, until I called Sears and found out that in fact, it did void the warranty. So they agreed to send out a new stainless fridge and offered an extended one year warranty. I told them that if that were the case, I wanted to go online and pick the fridge that I wanted, not choose between the two offered. (Did I mention that the second and third one were 4 inches shorter than my original 23 cubic foot fridge and had freezers so small that you couldn't put a frozen pizza in them)? So they let me pick out a 23 cubic stainless Frigidaire model, and yes I measured this time.

This fridge was actually cheaper than the one that I had the doors of, but more expensive than the one I had the body of. So they assured me that they wouldn't make me pay the $140 difference but fought me on getting the extended warranty, because it was on a different fridge. She said she was already waving $140. So I explained that if she sent the fridge she originally called about, she would be waving $300 and giving me the $300 warranty, and that the warranty was offered because of inconvenience. I had to actually add it all up on the phone to show her that she was saving $160 by giving me what I was asking for. She was finally able to see my point and told me they would call me to set up delivery.

One week later, I had two messages saying they wanted to set up delivery. When I called back, a man told me something was "pending" and that he would have to email the info to his supervisor and someone would call before noon the next day, but no one called. Two days later, I had two messages wanting to set up delivery. I called back and spoke to a woman who said something was pending and she would have to email it to her supervisor. I told her of everything I had gone through just to try and get a stupid fridge and told her just to send my money back. She told me she would take care of it and "walk over and hand-deliver the information," and that someone would call me back in 5 minutes. No one ever called. The next day, I had two messages wanting to set up delivery, and yes when I called back something was pending. This time I insisted on speaking to a supervisor who said she would email it to her supervisor and that someone would call me within 24 hrs. I then asked, "if something is pending why the hell do you keep calling me to set up delivery?" She couldn't explain.

Needless to say, the next day they called the week before Christmas and set up delivery for Dec 28th, so this had been going on for almost two months! On Dec. 28th, I had 5 phone calls; Two to tell me the delivery time window of 10:30-12:30, Two to tell me that the fridge had never come in and wouldn't be delivered that day, and one from the delivery guy asking for directions because he didn't even know that he didn't have the fridge on his truck! I was told they would call to reschedule. On Dec 31st, we went to my dad's house for 2 days. When I got home I had 2 messages, one that was sent on the evening of the 31st to set up delivery on the 2nd and one on the 2nd saying they were in my driveway and no one was answering. So they setup delivery on a holiday weekend without ever speaking to anyone and we weren't even in town!

I called them back and they set up delivery for the 4th. On the 4th at the end of the two hour delivery window, they called to let me know they would be two hours late. When they got here, they had me pull everything out of my fridge and they disconnected the old one. Then they went out to bring in the new one, which they discovered had a factory defect. The handles wouldn't tighten down. So the delivery guy called the delivery line and the guy asked to talk to me. He wanted to take my fridge and leave the new one with no handles. He said a tech would come out in 7-10 days to put handles on. I explained that I have been waiting for two months to get a fridge and didn't trust his "7-10 days." I offered up the bright idea that I keep the one already here and he take the one with the defect and swap it out and send it back out. Is it me or does that make more sense? Then he offered a delivery date on the 10th, a Sunday. And I told him that I wouldn't give anymore weekend time to them for delivery because chances were it wouldn't be the final delivery.

They assured me they would be here on Monday the 11th. Well, I got a call today letting me know that the delivery had been pushed out to the 15th, that the fridge was not in stock and they are waiting for it to come in from the manufacturer. To get my money back means they come and take my fridge and then return the money within 10-14 days, days spent with no fridge. This fridge has been set up for delivery since before Christmas, and they can't get it here within a month! I am so frustrated and really wish I had someone to go to. The people at Sears all "apologize for the inconvenience" each time I speak with them, as they are calling to inconvenience me further. I just bought a stove last night from Home Depot.

Purchased a new Whirlpool refrigerator from Sears store located in Machias, Maine 12/01/07. 12/27/09 it failed to operate. Sears repairman stated that it would cost $501.00 to fix due to leak in sealed system and charged $75.00 for the visit. Food perished and and disrupted holiday season.

On January 3, 2010, I woke up and noticed that something smelled like it was burning in the kitchen. I opened my refrigerator door (Kenmore Elite Trio) and noticed that the plastic casing around the light bulb was melted and sagging. The fridge was warm and the items on the top shelf were also starting to melt. I determined that the light bulbs were not shutting off when the doors were closed. The light bulb casings were brown from the excessive heat. I'm thankful that I was home that day because I truly believe that my fridge and house could have caught fire. I was told that the warranty/service bulletin from the manufacturer regarding the problem expired on December 2009 and was required to pay the $390.00 to repair the problem.

I own a Kenmore Elite Trio refrigerator and have a serious fire hazard problem Sears will not fix anymore The Trio was purchased Jan. 07 and since then the same part has failed. The light stays on and heats up the refrigerated section and melts the plastic light fixture and overheats the food to spoil it. Part of the original fix has an overload portion on the lamp section; once it hits an over heat condition it then resets but once the door is opened, the light stays on and again starts heating the upper portion of the fridge. This was originally on a service flash #SF46-515 for a replacement of parts (only if you knew about it). Now it is not honored. Within 2 months of the first repair it failed again. Now 10 months later, it failed a third time. Sears referred me to LG but they can't do anything since they were the subcontractor. As of this writing, it is still unresolved and I will be going higher in the chain to resolve. Needless to say, this will be the last Sears major appliance I buy since Sears know they have a defective product and will not back it. Sears is wondering why they're losing business.

This is now my second complaint. We have had several issues with the purchase of our new fridge. Now that we finally got the exchange processed, we were told that when the automated system called to confirm delivery that we could speak to a representative and request a time that either myself or my husband would be home. This is what the store manager told us we could do and that all would be good from there--but it was not the case.

The automated system called my husband. I got a representative on the line who said our delivery was scheduled from 9:30-11:30 A.M. This was not a good time because we would both be at work. My husband explained this to the customer service rep and asked to speak to a supervisor. After being put on hold for a half hour, he was hung up on. I called back and got another representative so I had to explain the whole situation again only to be told that there was nothing that could be done for me. I either had to get someone over the age of 18 to be at my house during the scheduled time or wait for another time on another day.

The representative also explained that the associates in the store are not aware of the delivery process. So I have come to the conclusion that the store manager gave my husband a load of ** to pacify him and get him to leave and not make a scene in the store. Since the process began, we have not been able to get a straight answer from anyone and when we did get an answer, we got passed off.

They told us that we were completely wrong and we got given a different story only to be told again that it does not work that way. In the end, we are both highly dissatisfied with the entire process and will be going elsewhere for any other major electronics or appliance purchases for our home. I have been a Sears card member and shopper for ten plus years and have never had such a bad experience. But this has been one bad thing after another and has completely turned me off from wanting to shop at your stores anymore.

Christmas Eve noticed everything in the freezer was thawed. thought in the refrigerator was ok, but got up Christmas morning everything was sort of warm. (I had things defrosting for Christmas Dinner so that would have kept things cooler)I had a 5 year protection plan which was up in 3-2009. I kept telling the technician every time he came that it snapped crackled and popped. He kept saying it was going threw the defrost cycle. How come everybody elses don't snap, crackle and pop. went to the Brunswick, Me store and was no help called 1-800-4 -my -home no help there either would offer me a discount if I bought another one at Sears, It was to late I bought one else where. now I'm writing you. I feel a frigerator should last more than 5 years. I struggle as it is, this unexpected expense I did not need. I lost everything in the refrigerator and freezer plus had to buy another refrigerator on a credit card "OUCH"

I ask the repairman how much it would cost to repair the Refrigerator and he said $900.00. So I was able to find a sutible new unit to replace it for the 900.00. I feel that AHS should have honored the Ins and should have replaced the unit since the price was the same. Since I'm not getting any sleep I had to go ahead and buy the new refigerator. So I'm out $960.00 after being a member of AHS for 4 to 5 years.

November 27, 2009, a refrigerator that was on sale for 1299.00 was ordered on line at the Sears store in Paducah, Ky. A confirmation number was received and a delivery date of December 15th was given to us. We had to raise our kitchen cabinets in order for the refrigerator to fit. December 15th arrives and no refrigerator delivery. We went on line and had a sales representative give us a call. We received a call almost immediately.

He confirmed our confirmation # on our online order. He came back and told us our order had been cancelled but our Credit card was safe. He said they had sold out before our order was received on line. We asked if we could still get the refrigerator at that price since they did not contact us telling us that our order had been cancelled. They had our phone number and e-mail address so there was no reason for them not to contact us. The gentleman said he would check with the Manager to see if we could still get the refrigerator at that price since it was not our fault the order was cancelled. The manager said the refrigerator could not be gotten at that price anymore but it was on sale for $1999.00 and we could get it at that price. My complaint is not being notified of the order cancellation. That is not customer satisfaction guaranteed.

Purchased a Sears Kenmore Elite Trio, model #596.76603600, made by Amana. Paid over $2000 in April 2006. Last week we started hearing a strange noise. Monday morning the appliance was not cooling. Unplugged unit, moved all food to another refrigerator that is over 12 years old and still kicking! After it sat for a while, I plugged the unit back in and it started cooling. Two days later, it started making the same noise, only worse. However, I did NOT call Sears for repair because of all of the negative feedback regarding service, expense, and time and because our refrigerator carried only a one year warranty. Long story short, the compressor is toast. The repairman said they have seen ALLOT of this particular compressor failing. From reading on the internet, I can attest to that as well. I will not give another penny to Sears, will never purchase another Sears appliance again, and will make sure to tell all of my friends and family about my experience.

Thank you for your help.

My 6 month old Kenmore Elite refrigerator stopped working one evening. I noticed a pool of water on my floor, that I later found to be the ice in the door melting and leaking through the ice dispenser on the outside of the freezer door. Since I knew it was ridiculous to try and call Sears to report it at 6:30 pm, I waited until first thing the next morning. So, Wednesday morning I call to report it and they tell me the earliest they can see me will be Friday between 10 am and 2 pm. Ok, so normally I would be ok with that if it was another appliance such as a washer, dryer or dishwasher or something that I can choose to use but MY REFRIGERATOR?

I explained to them (4 different people) that by Friday I will lose ALL of my food in both my freezer and refrigerator. I also tried to explain to them that my husband had very recently been laid off and two weeks before Christmas, I really could NOT afford to re-stock my entire freezer/refrigerator. So, after transferring me to the 5th person, they put me on hold for 20 mins or so only to come back and tell me if it were a "stand a long" freezer, they would reimburse me money for the loss of my food but, because it's a freezer and refrigerator..I get nothing! I'm sorry but I expect if I pay $2000 for an item SIX months ago, that it would work longer than this! Also, this is the 2nd time a technician has had to come to my house and repair something on this refrigerator!

I swear, I will NEVER make another purchase from Sears again! This is it for me. This is the 2nd item I have purchased from them (purchased a washer/dryer and had to have a tech replace a "common" part on both washer and dryer, btw.. it took 2 visits on each item to get it fixed). They do not try and help their customers what so ever. I wasn't looking to make money off this, I just wanted to be compensated for the loss of my food if they could not send someone out within a reasonable time frame to fix the problem! It's not like I had $500 in food but like I said before, my husband is laid off at this time and we already struggle to put food on the table and now this.. now I've lost everything and will have to start all over.. I feel they should make this right!

We purchased a refrigerator. When it was to be delivered they did not call or show up till 2 hours after their 2 hour alotted time. When they arived they took out the old refigerator and put the new one in. The new one had dents on the side and the water line for the ice and water was broken. When my wife went out on the deck to get the foord she noticed we had a big scratch on our trex deck. I called and they said they would bring out another fridge on Monday. Smae thing on the delivery. No call no show till 2 hours after they stated they would be there. Now to get with Sears I am on hold forever and nobody picks up the phone to help get this resolved. I do not plan on shopping at Sears again.

I bought a new refrigerator and had to get it delivered. I had to wait a week and a half before I could get it, and I specifically asked for an AM delivery time as I would not be home in the afternoon that day. The salesman said I could call their delivery number and reserve my "2 hr delivery time" right away. Well, turns out that there was nothing I could do and they would call me the night before to tell me the time for the next day. They did that at 6pm, and of course it was scheduled in the afternoon for the next day. I called the customer service # for deliveries, and they said there was nothing they could do about it since it was after 3pm already. When I tried to schedule the delivery for another time/day, I would've had to wait another week!

We redid our entire kitchen and used Sears for our stove and refrigerator. We had the refrigerator in since fall of 2005. Every few months something broke. The handles even came off . it is double door with freezer on bottom. the repairman told us that these new ones were made of very cheap materials and so they dent if you lean on them. Well on october 28th 2009 I awoke to find 2 inches of water in my kitchen and living room. After having some one come in with a water vacuum and moving all the living room furniture it was determined that the water in the door was leaking behind the refrigerator.

So now they are coming out again 12-9 09. Guess what ? I have been a customer since 1965. But no more. fI am going to drop Allstate and never buy another thing from sears again. And I am a major stockholder in a internet based multi state company in the remodel business. This letter will go on our web site and they will lose business big time. Too bad this refrigerator is a piece of garbage and even the repair service guys tell me that.

The replacement refrigerator turned out to be worse than the first refrigerator. Again, after numerous service calls I was forced to go to the store where I purchased the refrigerator in order to get Sears to honor its warranty and replace the product. All of this has been documented in my Sears case file. (note: I purchased the refrigerator from the Sears store in Westland, Michigan)

The third refrigerator was delivered to me in September of 2007. This refrigerator appeared to work fine however after approximately two years the doors began to sag. Sears sent out numerous service personnel to try and fix the problem, but were unable to do so. They reported that the refrigerator was "non-repairable".

The last two service personnel that looked at the refrigerator told me that the damage to the unit had to have happened in the factory. They mentioned that the screw holes that held the door hinge were stripped and that they couldn't be repaired. They also mentioned that actual frame itself was bent which didn't allow the hinge to be adjusted so that the door would close properly. They had no resolution for me and suggested I talk to Sears Customer Service. When I talked with Sears Customer Service I was told that there was nothing they could do because I did not identify the problem within the warranty period, but they would credit me $100 toward the purchase of a new refrigerator. I did not believe this was an equitable nor an acceptable resolution to the problem.

I next met with the store manager and assistant manager of the Westland store where I purchased the refrigerator. I was told that there was nothing they could do in the store because my warranty had expired, and the best that could be done for me was the credit of $100 toward the purchase of a new refrigerator.

I understand the unit is no longer under warranty, however I believe that should apply to the repairs to fix the unit. I was willing to pair for the repair to the unit, however since the unit has a manufacturers defect that does not allow it to be repaired, I do NOT believe I should be stuck having to pay to replace a defective two year old refrigerator.

The last refrigerator I owned lasted me close to 20 years and I never had to have it serviced. I am extremely disappointed that I have now had three defective refrigerators from Sears. In addition to that, I have been forced to take over two days away from work in order to meet with service personnel that have been unable to resolve the problem. I am even more disappointed that Sears would believe that offering me $100 toward the replacement of the unit is an equitable resolution. I have been a Sears customer for many years.

I bought Sears/Whirlpool side by side refrigerator, Model 10658422700, in August 2007. I have minor problems with the freezer and the refrigerator does not keep the food cold. The tech came out twice and thawed the vents from the ice build up. He told me my swamp cooler was causing the problem. I started thawing out the vents myself to get "some" flow of cold air but I lost lots of food. I finally called Sears repair, again. The Tech told me that a tech bullitin (TB 46141) was distributed over a year ago and the parts should have been installed.

I would like to know why a recall was not performed or contact made with people who bought the refrigerator so that repairs could be made. The new bi-metl- def and evap motor were installed but the refrigerator portion still does not keep the correct temperature. The tech came out for the 5th time. Neither the refrigerator nor the freezer were the correct temperature- too warm. The intake vent near the bottom of the refrigerator was frozen over. The tech defrosted it and now I have to adjust the freezer and refrigerator temps to see if I can get them to stabilize at the right temperature. Right now, the refrigeratoe is making thumping sounds and the dog is barking at it.

In February 2009 I purchased new Kenmore Elite appliances from Sears. The first refrigerator I received was damaged and could not be replaced because it was discontinued so I picked a newer model (paid more) and have had problems with the ice maker since it was delivered. It drops ice out of the ice maker in the tray and onto my floor randomly. I have had Sears warranty techs to my house a dozen times, one of the times they replaced a part and it started to squirt water out too (not just ice. I found this out by coming home one night carrying my daughter who was asleep and I slipped on the floor that was flooded from the water, I wasn't sure where the water came from at first, then I heard a noise from the freezer looked towards it and saw the water shooting out.

I have lost more time at work taking days off to wait for them then I paid for the refrigerator. Sears use to be a good company but they have drastically changed and do not care about the customer at all!

I purchased a Sears refrigerator, model 795.77314600 in August of 2007. Several weeks ago, I noticed that the butter on the top shelf was melted. The housing unit for the light fixture had fallen off, was warped and the light bulbs were very hot. Upon removing the light bulbs using a hot pad (they were to hot to touch) I noticed that the sockets for the light bulbs were brown.

I attempted to contact Sears, but became very upset over their attempts to sell me a "product protection" and offer me various ways to pay. I only wanted my refrigerator fixed at a fair price. I contacted an independent appliance repair contractor. He said that the light switch had failed to turn off when the door was closed and the heat that was generated could have caused a fire.

The housing unit has significant damaged to it. The problem appears to be a relay in the control panel of the refrigerator as the switches do turn off the lights when engaged. But the relay is not allowing the lights to turn off. He states that this is a significant fire hazard when the light bulbs are in the sockets. The control panel needs to be replaced as well as the light housing unit and the cover at a cost of > $400.00.

I searched the model # on the web and have found that this is a problem that has occurred with other refrigerators of this model as well. Please look into this matter; I believe a recall is in order to prevent a potential fire. Thank you.

I have an LG washer and dryer and have had problems with them as well,t he washer doesnt seem to get the clothes clean at all and its horrible to clean itself, I will never buy LG products again!

I purchase a refrigerator less then two years old. compressor gone service was done twice in October , 2009 and the thing is broke again 1st week in November. Sear is giving me a hard time about replacing the item all they want to do is keep coming out to fixing the item.

We purchased a Kenmore fridge in Oct. 2005, and the compressor is already shot. The warranty says the compressor will be replaced/fixed free of charge within 5 years of purchase. I called Sears and they say I need to pay their service tech $75.00 to tell me what I already know. I paid a technician to come and look at it and he confirmed that the compressor was shot and he sees this quite frequently with Kenmore/Amana built fridges. Said they are using cheap Tecumseh compressors. Thanks for standing by your products Sears. I will never purchase an appliance from Sears again.

I purchased a Kenmore refrigerator from Sears on 8-12-2008 at a cost of $1291.99 plus tax. The model number is 79578319801. The unit ran perfectly for 14 months. Than it quit. Nothing on the unit works. It is like it was unplugged. The manual that came with the refrigerator is useless. It does not even tell the customer how to turn off the refrigerator. The only way I know of on how to turn it off is to unplug it. I live long distance from any repair center. I did not go back to Sears. They screwed me once by selling me a refrigerator that only lasted 14 months. I will not use their overpriced repair service and let them screw me again.

I do know that a fuse that is soldered into the control pannel is burned out. I am going to improvise with a fuse of the same amperage rating and try to fix it. I cannot find this part anywhere. If there is something wrong in the unit that is causing the fuse to blow than I will throw the refrigerator out and get a whirlpol which is what I thought this one was. It is sad when the cost per month you get out of a refrigerator until it goes bad is $100.00 per month. It is also sad when a customer has to unplug a refrigerator to shut it off. This is a safety hazard. My refrigerator has to be pulled out from the cabinet before I can unplug it. I could never unplug it in a hurry. I think it is wrong that they can get away without being responsible for producing an inferior product like this.

I am appauled at Sears products. This is the 2nd time within a year I had to have my refrigerator worked on. I just had it replaced from another one that was not working in May 2008, and now it is bot keeping things cold. I had this same problem with the other one I replaced in May 2008. Sear kept coming over to fix the first one and finally they told me to pick out another on. Hoping this would last. Well now I am having the same problem. I need help.

Sear frig had a manufacturing problem. They came out and replaced a part. Ever since then all my veggies freeze. Sears say I have to pay to fix the frig. Stay away from Sears.

Whirlpool refrigerator Model #ER8AHMXRL00. Purchased 3/06. The outside covering (brushed st. steal-looking) on door & freezer door has been getting sucked in over the years and looks like it has been pushed in and dented! I called a Sears repair man last year and said nothing could be done about it. Have there been any other complaints concerning this issue? I would like to know.

I want it replaced but not with a Kenmore, I want a different machine by a different manufacturer. I also purchased a dishwasher that I have had several problems with as well as a washer & dryer. The dryer I have had several problems with and called several times. They are quick to sell you to warranty, but slow to fix and keep the problem from continuing. My husband is name listed as the purchaser.

Trouble is - the numbers "0" and "38" may as well have been painted on the door. They have never changed. I can leave the door open for 15 minutes - still shows the temperatures as above. The display is supposed to show the temperatures of the interior. Instead it only shows the temperatures the fridge was set at.

I wsa told after some research that the fridge does show the temperatures changing - just the set temperatures. When I had a Sears Serviceman come out, I showed him the book which clearly indicated that itrshould show the changing temperatures. Remember - I spent an extra $500 - $600 or more to have this so-called "feature". The service rep was looking into it - but so far - two months later - no report. I remember looking at the manual in August and decided the fridge was for us due to the snazzy disply. But like I said - may as well have been drawn on, painted, stencilled or etched on a $2 piece of plastic. The numbers never change. Sears - if you read these and you probably do - let's talk.

We asked for a refridgerator that had an ice-maker, and was a right hand opening door. One was selected from the floor. We paid the price of $622.77 for the machine and delvery was promised in 3 days. The Contracted Delivery person (Mike)came to our home. But he had the wrong machine. There was no ice-maker and it was a left hand opening unit.Mike said to leave the wrong one at our house. They took our old unit.

The contract drive just left the wrong refrigerator with us. He knew it was not what we ordered. WE WANT A FULL REFUND IMMEDIATELY.

Friday, October 9, 2009
Took the morning off work to be home for technician appointment. Around 11:15 tech called me to tell me he would be a little late. He arrived around 1:00 (1 hour past the 4 hour window). He looked at the fridge and determined that indeed the temperatures were too high but said he did not have the proper tools he needed to do further testing and that he would have to call another tech to come out. He and a second tech came back out a couple hours later (I had to return to work, so my husband had to take off a few hours that afternoon). They determined that it would cost $750 to repair so we had the choice to pay an additional $250 to have it repaired or take a $500 Sears gift card to purchase a new refrigerator. We took the gift card.

From work, I called Sears to find out the information on how to redeem the gift card. I was transferred several times. I was told we would have the information on Monday so I asked to speak with a manager and was asked to be put on hold. After almost 30 minutes, I was disconnected. I called back only to be transferred to several people who told me the same thing as before and then was put on hold again to speak with a manager and after over an HOUR I was disconnected again.

Saturday, October 10, 2009
We went to OSH to look at refrigerators because they were having the Columbus Day Sale (20% off, free delivery and no sales tax). The gentleman there (Chris) spoke with his manager and they said they would honor the sale if we came in Monday when we had the information from Sears we needed (Authorization Code). Chris even called Sears to see if we could get the code early and they said we would have it Monday by 5:00 PM.

Monday, October 12, 2009
I did not hear from Sears so I called them to find out the Authorization code. I was transferred several times before talking to the correct person who said I would not have the code until Wednesday.

Tuesday, October 13, 2009
I called Sears again to speak with a manager because I had now been without a refrigerator for a week. I was trying to get to the department that deals with the actual authorization codes and it took Sears 3 times of transferring me around to different people before I had the correct department. The first 3 people I spoke to said I could not have the code until the following day. Finally, by the 4th person they finally gave me the code.

We went to OSH that evening and ordered a new refrigerator. We were to get the time Wednesday.

I had not heard from Sears by 4:00 so I called them to get the time and was told they would not have that available until after 6:00PM that evening.

Thursday, October 15, 2009
I took off work again to be home by 3:15 p.m. The delivery man called me at 4:50 and said he was running late and would be at our home by 5:30. At 6:15 (an hour later than the scheduled time) I called Sears and was transferred from one department (Jackie) to another department and finally spoke to Andrea who was an account manager. She would not tell me where the delivery person was. She said to call back after receiving the refrigerator and we would get a $50 gift card. The delivery guys came at 6:30 (and hour and 15 minutes late). They delivered and installed the refrigerator.

Friday, October 16, 2009
I called Sears to obtain the information for the $50 gift card and was transferred times. Tammie with customer solutions said that there was nothing in the system (Andrea never put it in) but she agreed to send us the $50 gift card. She said we would have it within 7 days.

Saturday, October 17, 2009
The refrigerator was not cold enough. It was in the mid-forties. We had some food in there that is now spoiled. My husband called Sears and they said they would send someone out on Monday to look at it.

Sunday, October 18, 2009

I called Sears to tell them that I no longer wanted someone to look at it, that I would like a new refrigerator delivered instead. I spoke to April (in scheduling services) who transferred me to the technical specialist Stacy who transferred me to customer solutions Salana. She said I had to go through OSH. She fought me to speak to a manager for several minutes and then put me on hold. I was disconnected before speaking with a manager. I called and spoke to Paul. He said the only thing he can go is give us that $50 gift card. I will have to call back once the new refrigerator is replaced (takes 7 to 10 business days)

I still do not have a fridge that works and Sears has been no help at all what so ever....They did charge my credit card for the fridge though.

Two years ago my refrigerator was replaced by Sears. It was 3 yrs old when stress cracks appeared inside both refrigerator and freezer.Water was leaking from the bottom of the freezer and ruined are wood floor. Sears said don't worry they would replace it.After contacting BBB , main headquaters, attorney general, 7 months of this refrigerator was replaced but not the floor . Said they weren't liable for it call house insurance. State Farm Insurance came out and said this is a pre-existing damage of months and the small print on are policies excludes coverage.

So we out $3000. for a new floor.Well here is this replaced same kind refrigerator 2 years old and a crack is starting in the freezer.The repairman came out told us he drills 2 holes on each end of crack and puts a tape(refered to as a bandaid over it. This was a $1300. appliance and I feel it shouldn't be cracking.What also disturbs me is when I called in for the repair and said I am having the same problem as before the said they had down it was a bad compressor!!!

We noticed the refrigerator was not cooling as it should. Noticed a burning smell. Opened the door to find the control panel melted and hanging by the wires. The sockets for the light bulbs were brown. It could have caused a fire if we had not noticed the burning smell. Also, the freezer constantly needs to be defrosted with a hairdryer. We have actually paid to have the repairman "defrost" it! The refrigerator model 795.773 is only 2 years old. Sears wants us to pay a $75 fee to come out and "look" at it. Never, never again will we buy Kenmore.

I purchased a GE side by side refrigerator on 12/8/08. By July, 09 the ice maker has stopped producing ice. GE has NO RECORD of this purchase and Sears is no help in assisting with repairs because it is now a "service issue".

In 2003 we bought a Kenmore Refridge in less than a year Sear had to replace the compressor, well 1 week ago it went out again, I called Sears to see if we were still covered of course they could not tell me unless a tech came out to check, let me the tech was the nicest person we dealt with. He confirmed it was the compressor, called Sears said it only had a 90 days guaantee on the compressor they replaced, which doesn't make since to us at all, the tech gave us a $100 certificate to purchase a new fridge, Sears will never receive anymore business from us. We did buy a new refridge but not from Sears and if I had known what I do now, I would have not recently purchased a dishwasher from Sears. This was a disaster from the beginning with the first phone call you can never speak with an American, you never got the same story twice from whoever we were working with and from what country they were in.

purchased refrigerator paid cash,they delivered wrong color refrigerator now they want me to wait 7 to 10 days for a refund.

My wife and I are seniors and we purchased a $2668 Sears ELite refirgerator/ freezer on February 6, 2009. We also purchased the Master Protection Plan. When installing our new kitchen cabinets we moved this refrigerator, and saw a large pool of water on our brand new laminate wood floor. We called Sears on August 20, but they said that they could not send service unitl Septemebr 11th.

The repairman hammered gouged the defective funnel out of our appliance and then reinstalled it in with some sealent from a tube, he did use the foam LG had used. He then filled the bottom of the funnel with some sort of air condtioner tar. He irresponsbly removed the stop of of my fresser basket when he could not re-install it insead of calling his supervisor. He did not replace all of the screws in the rear service panel. He was unable to use the gasket that came with the funnel from the parts dept., even after he cut it in an effort to make it fit, He failed to reinstall the clip which holds the drain tube. He left a large glop of tar in the defrost try.

BUT MORE importantly my floor remains warped and destroyed from this defective refrigerator. All that we have received from Sears is tallk and more talk to date. They continue to requests us to call one phone number after another. Each person that we speak to informs us that we are asking the wrong department and tell us that it is not their problem. They then give us another phone number.

We have written 3 letters to Sears CEO (The first letter on Feb. 4, 2009 and we sill have an improperly repaired refrigerator and a damged floor caused by Sears who has blatatnly and shamefully ignored our pleas.

Extensive damage done to our $1100 laminate wooden floor beneath the refrigerator. The physical damae done by the repair man from hammering and chisling the drain funnel from the refrigerator (and his application of the incorrect sealent and the improper removal of the freezer drawer stop leaves us with a refurbished but obviously less than whole new refrigerator!

I purchased a kenmore refriderator at Sears. This refriderator makes loud noises. it sounds like a large rat is trying to get out from inside the fridge. The noise is a loud banging noise. This noise is so loud it wakes me up at night. I had a tech come out after i heard this noise and was told the fridge is working fine, but that this model has a bad reputation for this problem. i was told there was nothing i can do since the fridge is suppposedly working fine.

The tech said it was a good idea that i had an extended warrantly because this fridge would probably need it. That's not good news since i paid $1,000 dollars for it and now i feel like i'm waiting for it to fall apart. i decided just to hope it continued to work, regardless of the loud noises. Now 6 months later, the noises are getting much louder!

i have a tech coming out again in a few days. Is there anything i can do regarding this horrible loud noisy fridge? Are there other complaints on the fridge? The model is 25368253700

Kenmore Frigedaire Item# 04668253

Then I get a bill for 184.0 for a sercive call and repair. I called and go tthe run-a-round and transfurred 4 times and 2 hrs. later got nowhere. i can't believe a big company like this is trying to steel my money. If you can help I thank you. Date of sercive was Sept. 1, 2009. He did not even leave me any paper work because he said no charge.

I bought a refridgerator and was offered no interest for a year, or free delivery. I chose the free delivery. But!,they billed me $75.00 for the delivery and told me I had to send in for a rebate. I still have my receipts. I sent all info online to www.Sears.com/rebate with all the info they had requested. Now I know these rebates take their sweet time, probably hoping that the customer will forget. It's been 3 months & still no rebate check. So I called Sears and was informed I had to go back on line. So I did. I ask when was I going to receive my money. They replied back by email that none of my information matched with their's so my rebate is invalid! I'm so angry with the process of rebates.

I purchased Kenmore Bottom freezer refrigerator in late 2006. The motherboard went bad and it is no longer available anywhere in the US. Sears tells me they won't help, Kenmore hasn't responded yet. The refrigerator stays warm.

days in advance.

History. I purchased an upright freezer in Feb 08 and left in March to return to Africa where my husband works. My neighbors who watch my house checked my freezer since it was now in the laundry room instead of the garage and emailed me that frost was forming at the top of the door at the gasket and it was so much they were afraid it would force the door open so they kept checking it and removing it until I could get home in August 08.

When I arrived home and phoned Sears, they sent a tech several times to assess it, then they ordered parts and I had to wait for them to arrive and then the techs came to repair it several times and the frost continued to form so they offered to replace it and I upgraded to an even larger, more expensive freezer which they delivered after all the repair attempts to put Vaseline and a white cream all around the gasket that hardened but did not work. I dont know what else they did but it was November 08 by the time the repairs obviously were not working and a new freezer was delivered.

Documentation on Sears contact and response:

I am on hold and Sharron beeps in so I switch over to take the call and she says they can send someone today to look at it. I agree. Then I still hold for the other call I am on and someone answers and I fail to get her name but she courteously gives me the contact information for the CEO of Sears in IL.

Called Rich back to give him the contact info for Bruce J and he refused it. At least he was nice and courteous each time I have called him. He said he had to direct people to the 1 800 number. It is now 10:25 a.m. Sears has wasted an hour os my time as I have to journal and write down the information on this to protect myself from them. How sad. Not my beloved America. I expect this in Africa, but not here. I have learned to never buy anything from Sears again. They are not what they used to be. I will go thru a local private dealer from now on. This is my second bad experience with Sears. Before, in 2002 it was the dishwasher that the tray rusted in a brand new dishwasher in the new house in Morgan City, LA.

Natalie answers at 10:47. She tells me that the freezer is stll under warranty but that the warranty will expire November 5, 2009 and I will no longer be protected after November. I will lose my food investment as well as have to pay for a technician and all parts and labor. I can purchase a Master Protection plan for $75/yr and it will cover all parts and $250.

Tech arrived around 4 p.m. and looked at the freezer and ordered 6 parts which he said will arrived by Fed Ex.

Natalie called this morning to follow up on the techs visit and said she would call back on Friday to see if the parts had arrived. She also offered to give me a years warranty past November with a certificate for this Master Protection Plan good until November 2010. I accepted her offer at no cost to me. Told me to call her when the parts arrived and she would expedite the tech getting here asap to repair the freezer.

Two issues surround my refrig. Bought 5/2004. Warranty was not transfered when I moved but put under new onwers of the house I left name. I am writing while I am still on hold after 1 hour and forty minutes. This is after I have already spent over five hours on the phone with your departments and three missed repair appointments.

Our Refrigerator purchased though Sears in CA moved with us to our current house. When I looked into warranty coverage I was told that the refrig. had been transferred to the new owners account and not to ours. I had that taken care of after working with Amy from your warranty department. Please recommend Amy as she was very helpful and competent.

The refrig. broke down on Aug 8th, Appt for the 17th, no show, Repairman shows up the 24th saying he was quiting and relayed that to the dispatch. no show on the 31st. I was told to reschedule on Sept 21st. A full six weeks after the first call to you. I then called your Customer Solutions and was told a repairman would be here today. No show. I am now on the phone trying to get authorization to exchange this fridge.

Total cost for me at this point, Lost Work 4 days. Phone time 6 hours and counting. The repair tech mentioned each time that he had given notice that he was on vacation and quiting. Why is it taking me so long to get this settled? Why is there not one person that can make a decision to replace the refrigerator without me being on the phone for 6 plus hours?

I have just hung-up with the promise that someone is dealing with this issue. It is still not resolved after two more hours on the phone. I have been on hold as your people move up the chain. The warranty is promoted as the easy way to care for my appliances. This has cost me more now in time and income than the refrigerator is worth. I am still waiting for the outcome.

I bought a Side by Side Refrigerator on Nov 27 2008.After A mix up with the shipping and a number of phone calls tosears a refrigerator was eventually shipped to me late April early May. This Fridge was shipped to Barbados where I lived. The Fridge is now giving. trouble the ice maker is not dispensing ice and the fridge section is not getting cold.

I had some one looked at it and the motor to the dispenser is not working after a number of phone calls I was told that the motor will be send. to my brother house in Florida. This Refrigerator should have been 50/60 cycle it is 60 cycle I now have to buy a motor for it.

I am really disappointed in the service and the Product Kenmore Side by Side Model3106.58033800. BEcause I am out of the USA I guess all the repairs fall in my lap but I am letting my compliant be known.

The problem started about 2years ago when our refrigerator stopped freezing and cooling and making ice. We called Sears informed them of the problem. 2 weeks after we call them they send a technician out to take a look at the refigerator. We explained to them that we have an infant with formula in the house but they just didn't care.

For the past 2 years the refrigerator have been working on and off, not making ice, freezing up, fridge not cold. technicians have been coming to our house 3-5 times every year for the past 2 years. From since August 6th the refrigerator is not working they send a technician to fix the refrigerator and it is still not working. Now they call to set up an appointment for Sept 11, 2009. I ask for a replacement until they could fix this one and all they keep saying is they have to come out to see what the problem is before they can give us a loaner. this have been going on for almost one month and still no loaner or reimburstment. We have 3 small children in the house and its summer time and we have no refrigerator. We feel like we are getting nowhere with this company.

I called on 7/30 to schedule a repair for my refrigerator icemaker which is leaking water. I was given today 8/24 for my service date. The repair technician arrived and told us he needed to order the part and gave us a new date of 9/15. I called sears customer service and told them that was unacceptable, I already waited a month for this service call, the tech should have been prepared to replace the part today. They told me that is not how it works, the tech "diagnoses" the problem and then comes back a 2nd time to fix it.

They also wanted to charge me $89 just for today without fixing anything. I refused to pay them and told them I will pay them when they fix my leaking icemaker. Now they have given me a date another 3 weeks out to have this repair done. I will never purchase another Sears product again because of this. I don't know if you can do anything, but any help is appreciated. Thank you.

2 1/2 year old french door sears (LG) refrigerator. Two of three manufacturer defects. One light stays on when door is closed. Melting everything including light fixture. Now leak between refrig and freezer. No ice and door buzzer goes off for no reason especially in the middle of night. Sears is NOT helpful. New part ordered and date set. NO one bothers to call when parts are back ordered and repair cancelled. Deli basket falls off. This is a top of line refrigerator and NO ONE at sears cares.

I purchased a Kenmore Refrigerator from Sear's on July 3, 2007. It was delivered to my home on July 9, 2007, with some scratches and dents for which I was compensated. I have had mechanical problems almost from the beginning.

This year, Sear's has sent approximately ten technichians out to attempt fixing a moisture build-up problem. The problem has become increasingly worse from June until now. After having spoken to several people regarding replacing my defective refrigerator, I was, at last told a case was being opened for me on August 14, 2009. I was given a case number, and told someone would be in touch with me to provide me with an authorization code and the amount I would be allowed to purchase a new refrigerator.

On August 17th I was contacted. I have been allowed $700.00 to purchase a replacement. My main complaint is the stipulations placed on me. I will not be given the Manufacturer's Warranty, I must purchase @ Sear's, and, I have to purchase my own Protection Agreement. I really believe that this is truly unreasonable, given the severity of my situation.

I've had several anxiety attacks, lost a great deal of food, and have had to be at home from 8:00am until 5:00pm, each time a technician was to come. I was paid $200.00 for my food loss, which helps to replace some of my food.

We purchased a refrigerator from Sears in Auburn, NY, model number 253.7787056 in June of 2007 and it is horrible. We tolerated it for too long! The food freezes in the back of the refrigerator no matter what you try to do. If we lower the freezer, then the food is soft in the freezer. There is no happy medium with adjusting the temperature in the refrigerator! HELP

I purchased a refrigerater from Sears on 4/24/06. Since day one the gasket of the freezer was defected. I have tried several times to tell Sears about it they keep sending a new technician and he thinks he can repair it but to no avail it comes back to the same condition. I have had a service man come over for about 7 times in one year.

Purchased Kitchen Aid refrigerator model ksrp22f side by side on 2/5/2005. Since then I have had 3 service calls, twice for the ice maker malfunctions ( broken part & circuit board failure) and most recently for the the refrigerator side not cooling (circuit board that operates defroster failure).Luckily I purchased the initial extended warranty for three years and had since re upped for two more for a total of almost $350. Repairs would have cost well over $800 based Sears service, which is high.

I purchased a Sears refrigerator in 2003 for $1400. We started smelling a electrical burning one evening and couldn't figure out where it was coming from. The next day the food in the freezer started defrosting. Then the refrigerator started getting warm. Called a repairman who said the relay went out which burned the compressor - total cost to fix $600.00. He told me to go to Sears as Maytag had a recall on the same thing. Took two trips to Sears as the salespeople knew nothing about it. The parts department said their was no recall and tough luck. They weren't going to give me anything. I will never buy anything from Sears again. My last Sears refrigerator lasted 20 years and was moved three times. This one didn't last 6 years! All my appliances are Kenmore - after this experience - never again.

a Sears high end refrigerator 3 years ago. It has now failed for englithe third time. No person that speaks english can be reached by phone. All they will do is sell a service agreement for $250 to fix the unit. This will be my second agreement since I purchased the unit for $1700. I now have a $2200 fridge that does not work. Lost $1000 dollars in medication plus $400 to $500 in groceries

Then I asked for a corporate number and he said that they didn't have one. I asked for his id number and he stated that he couldn't give it to me then he put me on hold for a long time so I hung up I don't think he had intentions on coming back to my call. He stated that his name was Rodney but he spelled it rondey. I am very upset and something needs to be done to this representative for his actions.

He was right about his repair it worked for a little more than a week and the same problem occurred. We called for service again. The technician came out and told me I had to buy the part. What about the warrantee? I called the customer solution center and spent well over an hour being put on hold and transferred around to nobody with the authority to make a decision. Need I tell you my mood and state of anger at this point?

I finally got someone to offer for me to but the part myself for $144 and change and then they would reimburse me $100. This was not satisfactory to me. I was told by a Sears employee, the service technician that my warrantee was extended for 90 day and I would be covered. Sears should be responsible for replacing my icemaker at no charge to me.

The second technician agreed with me and thought the icemaker should be replaced by Sears. I know it's not a lot of money but right now in this economy it is to me. Is there anything that can be done to help me out?

Where to begin. Have a Kenmore side by side fridge/freezer purchase in 2001. Also have protection agreement. June 22nd realized my freezer was very warm.Called, had someone come out on June 27..tech said nothing wrong (by then it was working again), cleaned the coils and left. July 10th or so, freezer was 58 degrees...called service, 4 days to come out. Tech came out ordered part. July 15 tech came and installed part.

July 16 called service, again. Freezer 55 degrees. July 17 tech came out, said nothing wrong. July 27 EVERYTHING in freezer melted....too warm again! Tech came out (same on that initially came out in june), replaced defrost timer.. should be fine. Should freezer be going up to 48 degrees? Is my food safe? The warranty only covers $250 claim for food loss per year.....have lost more than that since June with freezer thawing everything. Customer service will NOT let me or my husband talk to supervisors or ANYONE. This is very frustrating! Help?

My 76 year old parents purchases a new Kenmore refrigerator from Sears on June 24, 2009 and scheduled a delivery date of July 23, 2009 for their new apartment. The 7/23/09, 2 hour delivery window was 2:30 to 4:30 p.m. At 4:30 I called for the status of this delivery and was told we were the next stop. I gave the delivery rep. my cell phone number to call when they arrived. At 5:30 I called the delivery department back, inquiring about the driver. I was told they could not find the address and the driver went home.

We reschuled the delivery for Saturday, July 25, moving day for my parents. The refrigerator was delivered at 7:30 a.m. with instructions that it would take 24 hours to cool. As of 4:30 that afternoon the unit was still 82 degrees. I went to the Sears store in Whitehall, PA to talk to the sales rep who said they could not get a technician to look at the unit until Sunday, July 26 between 8 am - 12 pm. When i called the Routing dept i was told that no technicians work on Sundays. I explained my situtation that my parents are 76 yrs. old and have medication that must be kept cold. Erin scheduled a Monday morning (rush repair ) for me.

When I called at 10:00 Monday morning the woman in the Routing dept. informed me that no appointment has been scheduled and she was unable to get a technician to look at the refrigerator. My father and brother went back to the Sears store asking them to remove the refrigerator immediately. It was picked up on Tuesday, July 28th. This refrigerator was a special order due to the color and cannot be replaced until August 10th. This ordeal is the result of gross negligence by Sears by not having an emergency serviceman out to at least try to repair the unit whether it be a weekend or weekday. There was a large amount of frozen and refrigerated food lost ,not to mention the stress and financial burden put upon them and the inconvenience of purchasing meals out.

I called on the 22nd of July to report that my refrigerator had gone out. The refrigerator is less than a year old. My warranty is up on the 24th of August. The representative informed me that the earliest that they would be able to come out would be on Tuesday, but did not specify that the Tuesday that he was referring to was August the 4th, which was two weeks away at the time. I called on Tuesday the 28th of July to check on my appointment time, and this is when I found out that my date was the 4th of August. I called a representative, and he told me the only thing that he could do is put a request in to the routing department, and they that they had 48 hours to contact me.

At this time all my food is spoiled in my refrigerator that is less than 1 year old, and I have a small child who needs milk, but I cannot keep cold milk in my home. I asked the representative if I could speak with a manager, and he stated "NO, because the manager wasn't going to be able to help me in this matter." I asked to speak with the manager once again, and the representative stated that it would be a 20 minute wait. He gave me the option of holding for 20 minutes, or leaving a message for the manager, I chose to wait, and it only took 5 minutes, but it wasn't a manager. The representative that I spoke to tried to contact the routing dept, but no luck; therefore, she emailed them, and they were suppose to call me back on the 28th, but there was no callback.

I am still waiting from the 22nd to get my refrigerator fixed, but no one has contacted me. I had just went grocery shopping the day before, and I have lost all of my groceries. I tried to leave the food in the regrigerator so the Sears Technician could witness it, but the smell of the spoil food was taking over the home. I am very unsatisfied with Sears at this time, and I am asking that my food be replaced, as well as my refrigerator.If I'm not reimbursed for my lost, and my refrigerator isn't replaced promptly, I will be taking the matter to court.

We bought a brand new refrigerator that did not work after delivery and installation. We lost an entire fridge worth of food. Customer service was slow and not helpful. I tried to call and file a complaint and was told some one would call with in 48 hours to speak with me and i was never contacted.

Our refrigerator was making a loud banging noise for about a year. Just recently it began to leak under the bottom so we called Sears to ask for someone to repair it. After being on hold for 10 minutes someone came on the phone to ask me to hold for another 10 minutes. Finally another person came on to tell me to call another line. The customer service needs some work or they need to make their products better without misleading customers.

I purchased a refrigerator from Kmart (they sale Sears appliances)on 3/7/09. I placed the rebate in the mailbox on 3/9/09. I should have received a $75 rebate after 60 days. Whenever I call to check on the status of the rebate I get different time frames on when I should receive the rebate. On 5/17/09 I was told 10 to 14 business days.

On 6/3/09 I was told that it was mailed on 5/5/09 and they would re-issue in 21 business days. On 6/25/09 I was told that I would receive the rebate in 30 days from 6/3/09. On 7/16/09 I still have not received the rebate and I will be calling back today to check on the status. In the month of May,I even chatted on line for a while with a representative and was told eventually that he could not help me.

Buy your appliances at Lowes or Home Depot!! I knew this and actually "inherited" the 2 year old dishwasher and refrigerator. These models aren't the low end either...they are the top of the line as purchased by the former owners of our "new" house. The fridge has the 3 year extended warranty, good for me? NO! Actually, it doesn't make a difference, as the freezer fan went out on Tuesday pm 7-7-09. We had JUST bought $177.00 worth of groceries earlier that day and have 4 small children who love their cold milk. Anyway, I called the Sears repair center early Weds. morning and the operator told me that it would be Saturday before a professional Sears technician could out to our home to fix the problem. She was nice and courteous, even asking how many children we had and explaining that we would be reimbursed up to $250.00/yr. for the loss of food and that we had to keep the spoiled food out for the tech to see.

Well, my husband even told me to explain to her that it was the freezer fan and that the tech would probably need to know that...I told her and she assured me that it would be taken care of. So, Saturday rolls around, (keep in mind that the repair guy could show up anywhere between 8am-5pm...so our whole day was pretty much stuck around the house). The tech calls me around 10:30 am while I am out gathering COLD drinks and ice and tells me that he should arrive within an hour to repair our fridge. I was giddy, so excited that I could go buy milk and have ice for our drinks. My hubby was at home waiting for the repair guy.

I've always known that Sears talks big promises and doesn't deliver. They may have their stuff together on the marketing and advertising end, but when it comes down to the customer, and retail level....the service is MUCH to be desired.