Sears Refrigerators

Recently, I purchased a refrigerator at Sears (an expensive one). Upon delivery, I noticed a "dent" on the side. I called them about it and was told that "those things happen" and was offered a $25 gift certificate. Not being happy with this response to my new refrigerator with a dent (which if I wanted a damaged appliance, I would have shopped at a Scratch and Dent store), I called and told them I want a replacement. Well, yesterday, after waiting 2 weeks, I get a call from Sears that they will be delivering the refrigerator between 8 a.m. and 10 a.m. Well, 2 weeks ago it was set up for the fridge to be delivered anytime after 2:30 because I work.

After talking to several people, being on hold and really getting nowhere, I was told there was nothing they could do about the delivery time. So, I had to come in to work late and wait for them. I received the replacement fridge and noticed a scratch on the front of the door. Now, I am really unhappy. I almost told the delivery guys to take it back and ask for my money back, but I did not want to go through anymore hassles; I am keeping the fridge. But I think Sears should reimburse me in some way (say a $200 gift certificate) for all my headaches, frustrations, disappointments and missing time off of work. Let's see if they come through. At this point, I would not recommend anyone buying an appliance from Sears.

On 2-25-2012, we purchased a Samsung refrigerator, Model # RS263TDBP, from your Roseburg, Oregon store that was eventually closed! At the time of purchase, the refrigerator was w/o any visible damage & a home 'hook -up' would produce the results expected from the refrigerator! The refrigerator was delivered on 3-16-2012, damaged, with "dings", dents & scraped! At the time of purchase, the saleslady filled out the form for the rebate we were to receive from Energy Trust of Oregon! The form that would result in receiving $100 was sent in, & on approximately 4-5-2012, we received a response from Energy Trust that our purchase of this energy efficient refrigerator did not qualify for a rebate because our provider was not Portland General Electric or Pacific Power! At the time of purchase I was assured of the rebate. We were, at the very least, misled & Sears, in our opinion, should make the rebate good! All necessary paper work will be made available upon request!

I purchased a Sears Kenmore Elite fridge side by side with water dispenser. The back side of unit began to sweat and drip water. A rust hole appeared after two years. Back side smells of mold. We paid Sears service person to come to our home. He agreed it was a defect and called in to Sears and told them so. They did not care since we did not have a service agreement. It was and is a manufacturing defect, not a broken type of problem. They would not cover anything and told us tough luck.

3 Sears fridge techs were sent here on 4/18 and 4/19/12. All were unable to perform annual maintenance check because Sears mistakenly installed too-short of a water line on 9/21/10, which I purchased from Sears and was installed by Sears. All Sears techs were unable to move out the fridge far enough to perform maintenance check including check rear connections. This was thoroughly explained to several of your employees, but still not resolved. I was told by a couple of your employees that there would be no charge to supply and install a longer water line. Your techs were unable to do so. I want it "fixed" now!

We own a 3-year old Kenmore side by side. When the ice maker stopped working and frost accumulated inside the freezer, we called in a Sears repairman and were told the entire door must be replaced at a cost of $1,300! The original cost of the appliance: $938.00 (on sale). To make matters worse, our local Sears store is going out of business and a brand new fridge of the same model can be purchased for $500 but Sears still refuses to fix our fridge for less than $1,300. Why would I pay more to repair a fairly new appliance than to buy a new one? They cannot understand why we are angry and expect them to stand by their product since we didn't buy "an extended warranty." We will never buy a Kenmore again! Am I expecting too much to think a large appliance like this should last longer than 3 years?

I purchased a Kenmore bottom freezer on July 23, 2011. I had the first of four techs come out on Oct. 20, 2011. The freezer builds up ice on the back wall and frost develops over all the food and the ice comes out damp and forms into a block in ice tray. I went through all the hoops with the techs and finally got them after six months to give me a replacement fridge. I stayed with the same make and model in the hopes that not all of them were bad. The replacement unit has been doing the same thing.

Finally, I got through to the blue ribbon dept in the executive offices (what a laugh) and all they will do is start the process all over again with techs coming out. I explained that, "If you couldn't fix the first one, what makes you think you can fix the second?" I told her no, I did not want a tech out, I wanted a refund. I was told that Sears doesn't give refunds. Needless to say, I hung up on her and she closed my case file. Now, I don't know what to do. I wanted to work with them and went to look at another unit. All they had was a smaller unit, wrong color, feature I didn't want and oh yeah, more money that I would have to pay. At this point, I'm done working with them. I want a refund on the unit and the extended warranty that cost $280.

Sears is awful! Go somewhere else! My husband and I purchased a refrigerator from Sears and have had nothing but trouble with it. It is a Maytag and it is a piece of crap. The salesman was awful. He was so busy trying to push a "service plan" on us for half the cost of the item. It was difficult to get our questions answered. Because the item was a manager's special, we were treated like we should not care that it does not work properly.

Maytag and Sears have both declined to help us. The deliverymen were horrible and there was a dead cockroach in the bottom of the refrigerator. This has been an awful experience and I will never buy from Sears or Maytag again. I seriously caution anyone who chooses Sears. They sell broken product and will refuse to help you unless you buy a $600 service plan. Scam!

I purchased 3 appliances 3 years ago from Sears--a refrigerator, oven, and microwave. These were gifts for my daughter. The refrigerator had to be replaced the first week, and now, the same problem has happened to the second one. They want over $600 to fix it. The stove had a $400 repair bill today, since the cleaning unit blew out the oven. This is sad to spend all this money for appliances that only lasted 3 years. They offered 10 percent for a new appliance. That is a joke, since anyone can get that. There was nothing else they would do. No wonder, they are in trouble.

Growing up, we were taught buy Sears because they stand behind their products. I bought all new appliances. My Kenmore fridge acted up from the start but I just kept adjusting the temp. Never having an ice maker before, I wasn't sure what was happening. A year later, it went out. I called an independent company because Sears wanted too much for a service call. The guy told me the compressor went out and that it was under warranty for 5 years. It says it on a sticker inside the fridge and it also says made in Mexico. I had Sears come out and the guy said $950 to fix it. He was mean to my 70-year old mother (I was at work). She can't read and he thought she was faking it! He told me that it wasn't high end enough to fix. I recently had to use Sears photo studio as I was walking by the appliance department. I've seen two Kenmore fridge same make and color boxed with the words returned and made in Mexico on the outside box! I work for a big company and deal with the public everyday. I have nothing nice to say about Sears.

Sears delivered the wrong color of refrigerator. I rescheduled delivery several times, but either did not receive call ahead or Sears delivery did not show. Each time I call customer service, someone from India answers. They do not seem to understand how to resolve issues and always transferred 3-5 times before someone is able to promise assistance. On 3/29/12, customer service again transferred me four times, even after the 2nd rep assured me it was the last transfer. I got Julie at customer resolution, who proceeded to berate me as if it was my fault. She was downright mean! She told me I got my original delivery on a Wednesday but it was on a weekend, Sunday. I'm very disappointed. I will not recommend Sears for anything!

I bought a washer 14 years ago and have had a couple of repairs done to it and now that it's broken down on me again, Sears refuses to fix it but instead gave me $100 for the washer. I refuse to accept the $100 due to my continuous perusing of the extended warranty. What are my rights?

I am extremely miffed about how dumb I was to buy four appliances from Sears. As a present to myself for getting my Master's degree (how ironic is that?) I purchased a refrigerator, dishwasher, stove and hood/vent from Sears. I decided that Sears was the best place since the Sears appliances which my parents had purchased were still running after 20 years.

My grandmother bought her house from a Sears Catalog. Almost $5,000 later, my appliances were delivered but not quite installed since they wouldn't install the dishwasher and the stove was broken. They offered to have a technician come and repair the brand new stove but I was smart enough to say that I didn't want a brand new stove to be fixed, I wanted one right out of the box that runs. Since then, the appliances have left a lot to be desired. Mostly, the disappointment comes from the refrigerator.

About 6 months ago, the ice maker stopped working and gradually, the freezer stopped freezing things. Since we have a large freezer in our garage, it was really no problem but I had an inkling that something was not right since the compressor made a horrendous noise every time it kicked on but hubby is out of work and a service call is $129. If I ignore it, it will fix itself, right? Yesterday, the rest of the refrigerator conked out. A representative from Captain Appliance (great guy) came and did an extensive investigation and determined that yes, the compressor is out and gave an estimate for repair of about $650 - part and labor.

He also repaired the dishwasher which had stopped working about 6 weeks before (yes, another appliance courtesy of Sears/Kenmore). Since I couldn't imagine that Sears would really want to force a loyal customer into a costly repair, I phoned them. After punching #1 and #2 and speaking to a few people with very thick accents, I was finally sent to Customer Solutions and spoke to Eugene. I could tell that he was already having a bad day and my day did not get any better. End of the conversation, they could give me 50% off the price of a technician to come and diagnose the problem.

Since I already know what the problem is, I asked Eugene if Sears could do anything to offset the cost of a new compressor. He said no, that if I didn't buy the extended warranty then the company couldn't afford to fix every refrigerator that broke. Unfortunately, the irony is that even if I had purchased the 3-year extended warranty, I would be 2 months out of the warranty period, plus out the $250 cost of the warranty. I deplore Sears and recommend that no one buy an appliance or durable good from them since they are not durable.

The front face of the dividing wall between my side-by-side refrigerator/freezer is extremely hot! It's so hot that you cannot touch it. I called customer service and they said that it will cost me to have a service repair person come out to look at it! I even said that it may present a fire hazard to which the response was sorry and I still will be charged a service charge. I was in the customer service industry and would never respond in this fashion. I will absolutely never deal with Sears again. And rest assured I will pass along this information to everyone I know.

On 2/4, I purchased a Samsung refrigerator from the Sears outlet in Livonia. I was told that the only issues with the fridge was that it has "nicked." Everything worked perfectly and had a 7-point check by a Sears technician. Do not believe the Sears outlet when they say these goods are not damaged.

My service technician appointment was cancelled on 2/18 between 1-5pm. We stayed home from vacation to be home for this call, and Sears cancelled it. I did not receive a call until 1:30pm on 2/18. It was an automated response call that said I needed to reschedule. The next available appointment was available for 2/27! I asked for a supervisor named Charles. He moved me up to 2/21 and said I would be the "first" call on the service tech's route. It is now 10:25am and 3 calls into the customer service department, and they said he will be here before noon.

I will never buy another item from Sears. I purchased many items (dishwasher, stove, patio set, etc.), but I will never trust their customer service department again. Shop somewhere else! It is not worth the hassle.

My 20 year old refrigerator stopped working, and I bought a Kenmore from Sears, and was happy it was installed right away. Three days before the one year warranty expired, I was called and was invited to purchase an extended warranty. I declined. Two days after the warranty expired, the freezer stopped working, and stopped getting cold. The person I talked to said that they were getting a lot of complaints about this fridge. After I complained, they offered to pay for half my service call, and offered 10% off the purchase price of a new unit. After at least two days, the fridge started working again, but I'm afraid to put more food in it, in case it fails again. I'm in a wait-and-see mode. I won't deal with Sears again. They have been fined for ripping off their customers in the past. It seems their strategy is to make their money with extended warranties, and service calls. The conventional wisdom is that extended warranties are a bad deal.

I purchased a Kenmore refrigerator/freezer on 4/2010. This is a second refrigerator barely used kept in the garage. It has not worked properly from day one. It seems like the seals around both doors are defective and do not keep the doors closed consequently we have all sorts of problems with the food spoiling and freezer unfreezing. I tried speaking to Sears but they said they weren't responsible. I scheduled a service call and they did not come out nor called to cancel. I feel I need to throw this away and feel completely cheated.

We purchased Sears stainless refrigerator/freezer on February 2010. It has spots all over the doors and they will not come off. I had a repairman check it out today and he could not help us. He told us that he could replace the doors for approximately $800.00 or we could get a cosmetic warranty policy for approximately $275.00. We feel this defect is in the stainless steel and should be covered and replaced for free. We would greatly appreciate it if you could help us with this problem. We feel the manufacturer and or seller should stand behind this product. Thanks.

In 2008, I purchased a basic Kenmore Refrigerator with a top freezer, Model No. 253-68172800, on sale for approximately $500.00. All of a sudden, the freezer has stopped freezing. Like everyone else, I am quite upset that a costly appliance like this has ceased working after such a short period of time. I called Sears Service to find out how much for an estimate and learned it's $70.00 just for them to make a call to provide an estimate or, if I'd like to purchase a warranty for $251.99. This would cover the cost of any repair up to $500.00.

Unresolved as of yet -- still contemplating what to do. As I appreciate the time everyone else took to write a complaint, I write this complaint just to let other consumers know not to buy a Kenmore refrigerator as you'll be throwing it in the dumpster in a mere 3 years. You know, like flushing your $500 investment down the toilet! What a piece of garbage. And from the sounds of it, I am just getting a headache reading everyone else's complaints, it's not even worth it to have Sears repair this hunk of junk. So, I am seriously considering buying a used appliance as I cannot afford to buy a new one. What a joke. I am so disgusted. My $500.00 investment was no investment at all, just a waste of money. I bought trash & a headache!

I have a Kenmore Refrigerator model 106 58036800. Its ice freezing from start-up. I thought we were doing something wrong. After carefully reviewing (warranty expired), I determined the ice exit door not closing properly. I ordered parts and found a major design change had been made that allowed reasonable closure of door. Someone at Sears/Kenmore had to know they had a defective design. It is the writer's opinion that Sears should have repaired this problem through product recall and not left it for the customer to discover the problem and pay for parts and labor the repair.

I recently had Sears Home Service come out to look at my fridge. The original repair appointment was rescheduled twice. The tech finally came, ordered "emergency" parts and set a return appointment 2 days out. Customer service called that afternoon and changed the appointment to 5 business days out. It didn't matter that it was an emergency order, or that the appointment was made by the tech based on parts arrival date. They moved it, no discussion. Parts arrived next day. I called back and wanted the original appointment rescheduled. They wouldn't do it at all, no discussion. Moved the appointment forward 1 business day. Tech came.

Long story short, fridge can't be repaired. Issues me a receipt showing a refund of the money I had already paid less the service fee. Well, over a month later, I call to check on my refund. Lady says she'll check on it and call me back within 48 hours. No call. I call back a week later. This lady says refund was issued but not for the amount on my receipt. She says the service call was $3 more and so my refund is $3 less. I'm obviously not happy about this, so she offers me a $3 gift card for Sears. As if I will ever set foot in a Sears or use any of there services every again! I told her, "No, thanks!"

I called Sears service for my five year old refrigerator. One and one half weeks after my initial call, the first repairman came out. The main board of my GE refrigerator was on a GE recall, however, Sears would not honor the recall and charged me $200.00 plus labor, and the labor was taxed, a total of $290.00. They knowingly installed the wrong part. The repairman tells me, "it's not the right part, but I'll meander it so that it fits!". He then proceeded to create the largest fire hazard inside my refrigerator. After much complaining, they sent out the second repairman, who showed up with the wrong part, again. A week later, the third repairman shows up with the same wrong part.

I have taken three vacation days from work, lost money! Three repairman, all not worth **, and a month later, my refrigerator is still broken, but I have paid Sears $500.00 for nothing. Now, while I wait for the fourth repairman, they tell me it will be February (today is December 14, 2011) before the correct part arrives. February! I started this process in November! In the meantime, I still have a fire hazard in my refrigerator, with the wrong part installed, cut, spliced and taped back together by the Sears blue ribbon service repairman! A fireman neighbor of mine told me my refrigerator, Jerry-rigged by Sears blue ribbon service, is a fire waiting to happen! Michael **, head guy from what I am told at Sears blue ribbon service, told me Sears is not responsible for my fire hazard, even though Sears repairman created it. $500.00 and I have nothing but a fire hazard in my kitchen and Sears blue ribbon service will do nothing.

Never use Sears appliance blue ribbon service. They will screw you for all of your money and your appliance still will not work. They do not offer refunds, do not honor recalls, they only offer gutter water apologies for the lack of ability to fix your appliance after they have charged you an arm and a leg to create fire hazards in your home. They are worthless and should be shut down! You will waste your money and receive nothing! I have reported Sears blue ribbon service to the consumer protection agency and the Better Business Bureau so that others will know this company should be shut down and taken out of service. Charges should be filed against this company for fraud!

In 2000, we bought a Kenmore side-by-side with ice and water in the door. The compressor went out a week after we bought it. Now it was leaking all over the floor, we thought it was a hole in the line, it wasn't. We took the freezer door apart and the insulation inside of the door was frozen solid so we replaced it. That does not happen normally to any freezer.

We had one for 22 years and it still works today. A friend took it home and still has it. We should have kept it, but no, I wanted the ice and water in the door and the side-by-side. Also, there is no room in the freezer. Anyways, now we will have to buy a new one as soon as we can. We are both on disability and can't afford this. This is definitely a defect that over the years it kept freezing and now just got to the point of where it just leaks with condensation in the freezer. We will not buy another Sears product again unless we could get compensated for this.

They tried to tell the one person that I read that it was the floor, making the seal not work. That's bull. That is why they have levelers under it. Also, I bought my washer and dryer 5 years ago and just had to buy a new dryer already. So guess what's next? The washer is already making weird noises too. I bought my dryer from Lowe's. Now I bought a roper because I remember as a little girl, my mother had one and it lasted forever. I didn't think they still were in business. So to all of the poor people that have dealt with the same or similar things happen to you, hope you have learned your lesson too.

We purchased all (10 in total) of our appliances for our new house in 2010 from Sears believing they were a good company who would stand behind their products. I started to notice tiny rust-colored spots in the stainless steel finish of my Kenmore Elite French Door refrigerator which I finally reported when they reached the really noticeable stage (hundreds, if not thousands, of them) about 16 months after purchase. I also purchased the appliance extended warranty before the first year was up, so I was sure I would be covered if I had any problems for at least 3 years.

Well, Sears considers the problem to be "cosmetic" even though it is clearly a finish defect and will not replace the doors. I owned a competitor's SS fridge for 10 years prior to this purchase and never had a problem. According to Sears, what your appliances look like doesn't matter and/or whatever happens to the outside of your appliance is your fault.

I will never buy from Sears again and I strongly urge others not to buy from Sears. They have no idea what "service" means, preferring to stand behind the "fine print" in the manual. Furthermore, to date, my negative review of the Kenmore stainless steel Elite refrigerators has failed to show up on the Sears website. Really inspires confidence, doesn't it?

In February 2011, I bought a refrigerator from the local Sears store, model 60933900. When the weather turned warmer, the freezer compartment started to accumulate frost and the refrigerator compartment accumulated condensation. The Sears service representative sent a repairman who said the gaskets were leaking because my kitchen floor is not level. He also said he did not shim refrigerators and left. I called again and told Sears what the repairman had said and asked for someone who could level the refrigerator.

The next repairman repeated the comments of the first, but added that the shell of the refrigerator is so flimsy that any floor unevenness makes it difficult for the gaskets to hold the doors properly closed. I called again. I explained in detail what the prior repairmen had said. I was told I should not worry, that the next repairman would be able to shim the refrigerator. The next repairman essentially made the same comments as the other two and made no attempt to level the refrigerator.

I called the service representative and said this situation was ridiculous. I had not only bought the refrigerator but paid to have it delivered and set up in the exact location of my old refrigerator which never had a gasket leakage problem. I asked for my money back. The representative said I could not get a refund because the 90-day trial period had expired.

Many many years ago, I swore off dealing with Sears for a variety of reasons. But in 2005, we bought an french door Elite refrigerator. Six years of use was all it was good for. Blown compressor, half the cost of a new fridge to repair. Sears service was not available for two weeks so we called an independent repair service. The tech was very competent and advised us to avoid Kenmore products for many reasons, all of which made sense.

I will never ever again buy a Kenmore product and will advise my friends and associates of my experiences. Sears=tears in my opinion! We went to Lowes, bought another brand and we'll keep our fingers crossed. Too bad Sears has changed so much from the company it used to be way back when!

I own a Kenmore Elite side by side refrigerator. I have had the ice maker replaced one time already which cost $409.00, followed by numerous visits afterwards for more icemaker repairs. Also, I paid $454.00 at the request of Sears to a plumber to change a valve. Now 22 months later, it is broken again and they want to charge me for a new one. I've had nothing but trouble with an ice-maker that has cost me 1000.00 dollars.

On Tuesday night, 11-22-11, I noticed the freezer section of my 3-door refrigerator was making a loud noise when it ran. When I looked inside, some of the items in the freezer had begun to thaw and then refroze. On Wednesday, 11-23-11 at 7:00 AM, I called for a repairman. The first customer service representative that I spoke to, suggested I try cleaning the coils myself. I asked for a manager, and spoke to Joe **, who said I could be scheduled on Wednesday 11-30-11. With Thanksgiving, and all the extra food in the refrigerator, this was not good news. I knew that since it is a holiday, I would not get immediate service, but I did not think waiting a week was good customer service.

Their answer was take it or leave it. I admit I was angry, but I took it. Later that same afternoon, I was told by Sears customer service that there were no techs available on 11-30-11, so I had to wait two weeks, until 12-8-11, take it or leave it. This was even more unacceptable. What made everything worse was, when I asked to be given to a manager who could assist me, the customer service people, "who dispatch the techs", insisted that they were the only ones to speak to. I was disconnected two more times, before I spoke to a woman named Trish, who was able to schedule me in 10 days, rather than two weeks. Still unacceptable, but because of the "take it or leave it" option, so I took it. I work for an international company that provides service for consumers, and we would never treat our customers this way. If we do not have enough people to do the work, we hire more or pay overtime.

I will not buy from Sears in the future, and if I do, I will not take their extra warranties. I had always been pleased in the past, but this was wrong on too many levels. A refrigerator is not like a TV or an oven. It is way more important. Sears may save money by downsizing their repair service, but they just might be downsizing their customer base along the way.

I have a Sears Kenmore refrigerator that is three years old, which had failed. Sears repair outside service people were honest the refrigerator was a lemon. Last time I purchase anything from Sears if they don't stand behind their products. Compressor was contaminated that cause evaporator not to freeze correctly, thus freezer section temperature went up to 35 degrees and refrigerator section to 40-50 degrees. All our food was lost.

I bought the fridge at the Great Indoors, a division of Sears in Woodbridge, NJ. Well, the refrigerator ice maker has made a disaster of my entire freezer. Everything in it (the walls, door, food) are like sheet of ice. The vegetables bin are blocked with ice and everything is frozen. This has been nothing but a nightmare. Not one Sears contractor knows the correct setting for this unit. What nightmare. The old Sears is gone. There is no customer retention policy. I will never recommend their appliances to anyone. I'm finished with Sears.

We had a serviceman come out on 9-27-11 to look at our refrigerator. He spent 30 minutes and charged us $227.33 for the 30 minutes to put in a part for the condenser overload. The cost of the part was $58.96. The refrigerator cooled for a couple of days and then stopped cooling. He did not check anything else on the appliance when he was here. He was scheduled to make a return trip to check it out again.

I will not be paying the trip charge for this visit, although they wanted to charge me. It was an 11-year-old refrigerator and he should have checked it better or told us to buy a new one. We will see what happens on his next visit on 10-2-11.

My ice maker doesn't work. It freezes up. I have to defrost it every three ( 3 ) days (model # GSS201EMBWW and serial # **). I will never buy another GE product again. My sister liked my fridge and bought one. She had so much trouble and she threw it in the dump. In Tennessee, another state, there were recalls. GE also sold these defected fridges to the mobile home industries, to the very people who have no money to begin with.

I recently bought a refrigerator and had a difficult time getting an earlier delivery date, we had medications needing to be refrigerated. I was told nothing could be done to help me. I called many times. However, I received a set up call from Sears to install the waterline on 9/24/11. I was not living in the apartment yet (no refrigerator) and I was still moving everything in.

On Tuesday, 9/27/11, when I came to move more belongings in, I discovered there was a huge leak coming from under my kitchen sink. It ran down through the floor to the downstairs unit. The connector that was attached by a Sears' contractor put a defective (cracked) piece on the plumbing line and it caused the leak. (Professional plumber noted in report and showed me the defective piece). I oversaw the repairs by the plumbers.

I've spent $305.00, and as of today, still have not received my refrigerator, and no one has called if there was an earlier date. I was told when I reported the leak to Sears' contractors that they could not come out on 9/26/11 for an emergency repair and that I would have to wait until 7am on 9/27/11. I received a call from them and despite the emergency, they stated they could not come until 12 noon to 5 pm. That is the worst customer service I have ever heard of.

I had a major leak, break down. I spent $139.00 on Sears coming out to install the waterline and $165.00 to fix their mistake. $305.00 came out of my pocket and I still don't have a refrigerator. No delivery has taken place. I called and asked for an earlier time due to my roommate has a disability and has to have medications refrigerated, but I got no help. I hope someone will take this matter seriously.

I bought and had delivered a $3,000 refrigerator. The delivery people took some of the packing material off but then had to leave and left me with the rest. I peeled off a small 3 x 2 sticker on the left side that was a warning label for taking off the doors. When the sticker came off, it peeled off some of the paint along with it. Now, since I took it off, I have to pay for the paint. If the delivery guy took it off, you would pay for the paint. Either way, the paint was coming off. The paint should be a baked enamel or something similar so that this does not happen. I have been a Sears customer since 1972. Since Sears can't spring for a $20 bottle of paint because of a defect in the paint they use on their product, I will no longer be a Sears customer. And I will spread the word about my experience with Sears, your warranty, and your products.

I bough a fridge from Sears in April 2001. Near the end of August, the fridge was not maintaining the temperature. The water filter got broken and the leaking water damaged my kitchen wood floor. A week and a half later (9/10), the technician arrived, diagnosed the problem and ordered the two parts--temperature control board and the replacement for the broken water filter.

The second technician arrived on 9/19 and he decided not to use the part which had been ordered on 9/10. He came up with a different conclusion and he ordered four totally different parts. Now, the third technician arrived on 9/24 and he did not use any of the part that had been ordered on 9/19. He used the parts which had been ordered on 9/10. He said that the four parts ordered on 9/19 were totally unnecessary. Apparently, the technician on 9/19 was was not motivated to fix the fridge. He just decided to order the parts which were not needed at all and leave it to the next tech to worry about the problem.

The technician on 9/24 replaced the broken filter and replaced the temperature control board. The water leak had been fixed but the fridge temperature was still high. After one month of struggling and living with broken fridge, I have to wait for another technician to determine the source of the problem. The problem here is that I bought a lemon fridge. I am experiencing bad customer service and I see technicians with totally lack of knowledge and motivation.

I would like to replace the fridge as soon as possible. I also want to investigate how the technicians run their business of repairing and ordering unnecessary parts, aside from wasting my time waiting for a technician more than once.

I purchased numerous appliances for our new home in 2002 (all from Sears). We have had problems with our $2,000.00 side by side Refrigerator. In March of 2011, we had a third compressor put in the unit. Each time we have to wait for weeks. Our down-time, without a refrigerator has been as long as 4 weeks. This does not even count how much food had to been thrown away. What has happened to the service? We had the unit looked at this week (a change of $229.00), and again, it does not work. We are scheduled for a return visit, on September 26, 2011, but still no working unit in the house.

We bought a Sears Elite side by side counter depth fridge in April 2008. We have had it repaired seven times in the last three years. Of course, Sears has not been helpful in trying to resolve the problem. We continually have to purchase their service agreement just to cover the cost of the repair, the circuit board keeps burning out and Sears, supposedly, tells us that they will replace the product after so many repairs, but they don't.

I decided to call another company for repair and was told that there is nothing they can do; it's a bad fridge. So a $2000 fridge only lasted for three years.

What happened to the reputable company that Sears used to be? I will never purchase from them again.

I called to have my refrigerator, which is under warranty, repaired. I had to wait for parts and when one irrelevant part didn't arrive on time, no one showed up or called. I rescheduled for seven days later, which happened to be during a power outage due to Hurricane Irene. I rescheduled again for 14 days later (9/13) and told the rep that I couldn't be home until 2:00 PM. She said that she would "note it," which led me to believe it was okay.

On 9/13, someone arrived at my home around 1:10; I wasn't there so he left. I called at 2:25 and was told that someone would be coming and that I was the next stop. An hour and a half later, no one showed so I called again. I spoke to Leo and he told me that there was no way anyone would be at my home today. I asked for a supervisor so he put me on hold--then, I was disconnected.

I called again and spoke to Shelly, who tried to reschedule for a day this week but could not. I now have an appointment for nine days from now and I was told that the window is 1-5 and that's it. I will not be able to be there by 1:00 PM, so I know that this will happen again and again. I do not understand why it is so hard for them to structure their route so that the repair person could be at my home after 2:00 PM. I just started my job and I do not want to ask for time off so soon.

When my 4-year old refrigerator stopped cooling on 8-24-11, I called Sears. I had purchased it from Sears as well as all of my other major appliances. I was given a fairly quick appointment for the following Monday, 8-29-11. I was informed that my warranty had expired but at that time, I could purchase a Protection Agreement for $251 that would cover the visit and cover me for the next year as well as cover $200 worth of my lost food. It seemed like a good idea, so I went with it.

A couple of days later, due to Hurricane Irene, my area was under a mandatory evacuation and I was ordered to leave my home. I called Sears before I left my house to let them know I needed to reschedule my appointment due to Hurricane Irene and the evacuation in my area. The person on the phone said the next available appointment was September 12th! Although I thought it was ridiculous, I took the appointment and decided to call back after the hurricane because I wasn't sure if I would even have a home to return to.

Upon my return, I called Sears to try to schedule a more reasonable repair date and to better explain my situation if it hadn't been clear, previously. I have a home daycare which requires me to have a working refrigerator to store infant formula. I also have 4 children of my own. It is imperative that I have an earlier repair appointment. I am still told there is nothing available. So I went online and tried to schedule on my own. When it got to the part where it asks "What, if any warranty do I have?", I checked "not sure" because I wasn't sure what I had was called as there were a few options to choose from.

To my surprise, it had an appointment only two days away on 9-1-11! I was quite happy. I called customer service and informed them of this appointment. The lady told me to hold on and let her get it up on her computer. She said, "unfortunately, it was no longer available" that it just hadn't been updated. While she was talking, I went ahead and clicked on the date and it was confirmed. I had to interrupt her and let her know that indeed I got the appointment and was given a confirmation number! She didn't quite know what to say. When she got her words together, she told me to make sure to go to my email and print out my service protection agreement to show the service tech on 9-1-11 because he would not expect this appointment to be covered. I repeated what she had told me back to her and she said yes. I thought all was good.

Wrong. I did remind subsequent customer service reps of the statement "this call was recorded for quality assurance purposes" and that if they wanted, they could go back and verify that their representative instructed me to do this! It is now obvious that people who do not have the warranty get priority appointments over the people that do have the warranty. Each CSR made mention of this visit not being covered by the protection agreement. Sears stands to make more money off of the non-warranty visits. Each customer service rep I spoke with tried to tell me that the visit on the 9-1-11 was not going to be covered under the warranty and I had to repeat myself numerous times that it was as per the phone conversation with rep #1 (I should have gotten her name).

What should it matter if I had the warranty or not, a repair appointment is a repair appointment, is it not? So on to the day of my 9-1-11 appointment. My window of arrival was 8:00am-12:00pm. At 12:12pm, I made my first call to Sears customer service just to touch base. I had not heard anything and thought perhaps, they were lost, running late or whatever. They didn't call me, so I was going to call them. Again, I did not get a name because I have never, ever had such a rotten, horrible experience with any other company before and did not think to do so. This rep told me that she would get a hold of the tech. She put me on hold for a few minutes, came back and told me he would call me momentarily. Okay, so I waited for another half hour. No call. So I called again, this time, I got a name. Maelan and she even gave me her ID #** (if it was real).

Customer representative Maelan put me on hold after I yet again, explained the situation. When she came back on the line, she informed me that the appointment has been canceled. Yes, canceled and I am set up for September 12th! What? She, for some reason, which to me has nothing to do with the issue at hand explained that my appointment was not covered under the warranty. I, again, reminded her to check the recorded phone call in which another rep told me to show my technician my protection agreement. I told her the 12th is not good enough, it was not going to work, that I needed something today (yesterday or tomorrow), I had been waiting long enough and that I had been told several different things.

No one called to inform me of anything. I did not cancel this appointment, who did? I asked if this was their practice to not inform a customer of canceled appointments? Do they commonly let the customer sit at home waiting and waiting for service to never show up? I told her I had heard of problems with Sears in the customer service area but had never experienced it before, and now I know what people meant. I proceeded to tell Maelon that I no longer wished to speak to her, that I wanted to speak to someone above her. She kindly stated that she would put in a "call back" request to her supervisor and that I would be getting a call back within 2 (two) hours. Yes, that is 2 hours. This was at 1:30pm. In the meantime, Maelan did find an appointment for me on 9-6-11.

When it reached 2:30, only an hour later, I decided I am going to keep on top of this. Yes, it had only been one hour later, not two, but I was going to be a thorn in their side. This time, my customer representative was "Mike". Mike was very, very nice, courteous and so sympathetic. Boy, they trained him well. He had me so calm and assured, he deserves a raise Sears! Again, I gave him my case number and explained the situation. He completely saw why I am so upset. He said this is just unacceptable. I told him that I wanted to make sure I was really going to get a call back because at this point, I just wasn't sure. He assured me, "oh, yes. You are at this point, only about 20-25 minutes away from your call back window being up. It should be any time now".

Whoa, was he wrong! Anyway, back to our conversation. Mike told me how he feels this situation is so unacceptable. That his hands are tied, but his supervisors have more power and authority to authorize earlier dates and "emergency" situations. They should be able and willing to do something for me! Oh, I had hope. I was even thinking perhaps Sears just had a few bad apples working for them. No callback, so I called again 4:08pm, 5:19pm just to let them know that after waiting at my home since 8:00am. That I needed to leave for a bit and did not want to miss my "2-hour window" for a call back. This CSR told me, that I had been misinformed! That callbacks are realistically returned within 24 hours. What? Again? Another contradiction? Don't all these reps get the same training?

Around 8:55pm my cell phone rang with a strange number. Seeing it was almost 9:00, I didn't answer it. After listening to the voicemail, it was Sears! Five minutes to 9:00? Really, you can't do any better than that? I was half asleep! Okay, the message was quick, almost spoken so quickly it was hard to understand to the point. Basically, there is nothing else I can do for you. But she did said all we have for you is still 9-6-11. I saved the voicemail. At this point, the 9-6-11 appointment would have worked for me, but I wanted it in stone that they would be here. That this wasn't going to be another no show.

So this morning, 9-2-11, I called to start my "2-hour window". I was told since it was first thing in the morning, I should get a return phone call before 5:00 today. Wow, this time I spoke with Bridget. Bridget informed me that the supervisors have no more power or authority than she does at her level. So basically, going above her will do me no good. So exactly why do they even have supervisors in the first place? I got my call back from supervisor "Will", badge #**, around 2:20pm. Will was no more helpful than the very first person I spoke with. In fact, Will did not have the attitude of a supervisor at all and not concerned with keeping the reputation, quality or integrity of the name that used to be associated with sears.

Will offered to let me buy a mini fridge from Sears to use until mine gets fixed with the promise of Sears reimbursing me for the price of the mini fridge. I refused, stating that I did not "trust" his word or any word from Sears any longer. I asked to speak to someone else above him. Will informed me that there is no one above him that will speak to customers. He was as high as I can get! Wow Sears, really? You have got to do better than that! Will was horrible! He informed me that the only appointment available for me is still 9-12-11. What? I said, "no". I was scheduled for 9-6-11. He said there is nothing available that day and we have nothing here on the computer for you. I said this is a joke. I am completely done with Sears. I asked for a refund on my protection agreement and told "Supervisor Will" to cancel my 9-12-11 appointment. I advised him to get his customer service reps some additional training! I will tell all my friends/family and acquaintances never to buy big ticket items at Sears! Thank goodness for new places like hhgregg.

I have a refrigerator freezer that came with the house that I bought. Although the appliance works, the ice/water dispenser leaks rush water down the door, staining it. From what I can see the ice/water dispenser is corroded and rusty underneath. I looked online to see if there is a part that would repair the problem but I couldn't find my model number on the website. The refrigerator is only twelve years old.

Kenmore evidently stops service on appliances after a few years. Do they have so little faith in their own products?

I can no longer use the ice/water dispenser. Meanwhile, the door is stained and it can't be cleaned.

In the past, we bought appliances at Sears because we could rely on the quality and service we would receive. Nothing could be further from the truth today. Not only are the appliances of inferior quality but the service is worse than ever.

The refrigerator we purchased in 2007 was suddenly not working properly. The food in the freezer would not stay frozen. When we called to schedule a repair, the service representative alerted us to the cost of the service call, the parts and service to replace any parts that might need replacing, so we paid $250.00 for the service agreement. We waited two long weeks during one of the hottest spells of the summer. On August 16th, Raoul, a service technician, arrived. During this visit, he speculated without even looking at the side or back of our refrigerator that our refrigerator needed service and not repair and informed us that the $250 payment we made two weeks prior did not cover the type of service he needed to perform. We were told that we had to pay an additional $202.00 for him to service the refrigerator. When we questioned why the $250 we paid a few weeks earlier could not be used to cover the service, he insisted that it could not and would not call Sears to clarify this. He said that he did not have time and that he had a lot of other calls to make and accused us of not wanting to pay for the service.

We were shocked at his unprofessionalism and called Sears to reschedule an appointment with a service technician who would fix our refrigerator. The earliest schedule appointment would not be for another two weeks. However, I was instructed to call the Blue Ribbon Department and perhaps they could facilitate an earlier appointment. I spoke with Sheleatha ** who gave me a case number and requested service for an earlier date.

In the meantime, we discarded everything in our fully stocked freezer. The date of August 16th arrived. I called Sears service in the morning to verify that the payment of $250.00 we made on July 24th would cover whatever was needed to be done and we were assured that it would. A Service Technician was to arrive between 1 pm and 5 pm. I received a call that he would arrive between 1 pm and 3 pm and then another call came with a recorded message that the technician was running late. After 6 pm, I called Sears service and spoke with a very apologetic representative who said that this was the worst service he had heard of and transferred me to the Blue Ribbon Department. Everyone in that department had gone for the evening and I was told that they were scheduled to call me tomorrow to inquire about the service I received. The best she could do was schedule an appointment for a service technician to come to my home on August 24th. That is five weeks from my initial phone call.

My refrigerator was not cooling properly last month and Sears repair came out to fix it. A few days after, they fixed the broken refrigerator again. They came out a second time and replaced the diffuser.

Two days later, the refrigerator is not working again. I called yesterday and an appointment was made for someone to come out today. I took time off from work to wait for the repair person. The appointment was for sometime between noon and 5 p.m. At 1 p.m., I received a call from Sears notifying me that the repair person had called in sick and that the next available appointment was for 8/26/11.

I couldn't believe they were making me wait 10 days to have my refrigerator repair. My food has spoiled for the third time in the last month. I called customer solutions and they couldn't do anything for me. Bottom line, Sears doesn't care. It is completely unacceptable for them to not address this issue immediately. They have not been able to repair my refrigerator and now they expect me to wait 10 days.

I have been a Sears customer for over 23 years and I have never had any issues with Sears. I have noticed that in the last year, their customer service has completely gone downhill, starting with their telephone answering system and ending with their customer solutions department. I have no idea why they even try to pretend they care about their customers. I have never been so upset with a company as I am with Sears. I will never purchase anything else from Sears.

I have a SEARS Side by Side Refridgerator that I purchased in November of 2008, for over $2000.00 Model #106.57702704. About 6 mos ago it started to make less and less ice to the point where it does nothing now. It is showing the sensors are bad. Called Sears and they agree it should last longer than 2 years, but too bad so sad it will cost you $75 to have it looked at. This is what is wrong with America and the products we are producing, nobody standing behind their products any longer. Fridgerators of the 50s and 60s lasted 20 or 30 years, now they last 2 or 3 and you have to start calling the repair man. So sad, no Pride left in this countries American manufactures, I have lost faith in Sears products.

What good is a Master Protection Agreement when you can't get your refrigerator fixed for 2 months? At the end of June 2011, our refrigerator stopped cooling, and I lost all of the contents due to spoilage. Upon calling the Sears repair hotline, I was promptly scheduled for 2 1/2 weeks away for a technician to even take a look at it. Once again, what is the purpose of the Master Protection Agreement? That technician came out only to say that the reason the refrigerator side didn't cool was because the intake vent in the freezer side was blocked. Our freezer wasn't even half filled and when questioned about it, the technician said, "It will be cool by tomorrow." He also ordered a new icemaker, since ours would continuously make ice to the point that it would fall out onto you when you opened the freezer door. He left and told us to contact them when the ice maker came in and someone would be back to install it and check the temperature in the refrigerator.

We received the part a few days later and called to schedule yet another repair visit. This one was scheduled for July 28, 2011. So now we are 1 month into the situation of having a non-functional refrigerator. Some days the fridge would be cool and some days it would be 60 degrees inside. There was no way you could put anything into it for fear that it would spoil. The technician came out and found the fridge to be non-functional. He determined that it needed a new damper and ordered one. My 21 year old daughter was there to let him in and called me when he left to inform me of the damper. When I asked about him installing the ice maker parts that had arrived, she informed me that he said the ice machine was working fine and he didn't know why the previous guy had even ordered it. She also informed me that he took the parts with him. I immediately hung up the call with my daughter and called the technician back (he had called me to let me know he was on his way). When I told him about the ice maker continuously making ice he said, "Well I didn't know about that, and neither did your daughter because she didn't say anything about it". What kind of morons are they? Don't they keep records of what needs to be done? Or do they expect their consumers to be the expert on the repairs of their appliances? He told me that he had ordered the damper and another ice maker. Once the parts came in, I was to call and schedule another repair appointment.

News flash: The damper has come in, as of July 30, 2011, but the ice maker is nowhere to be seen. I just got off the phone with the repair line, and sensing the urgency with which this matter should be handled, I was promptly scheduled for an appointment on August 28, 2011 a month later! Are you kidding me? That will be 2 months from the time this fiasco started. I have learned my lesson with Sears and will never purchase another appliance from them. Their Master Protection Agreement is garbage and not worth the paper it is printed on. They certainly don't stand behind their products, or service.

We are on our third Sears Elite side-by-side refrigerator and second freezer, after moving into a new home with these appliances built in. We have spent $2000 to replace each unit. When the second refrigerator required a new compressor, evaporator and heat exchange after less than 8 months of use, we asked for a replacement since we had purchased the extended warranty. The repair technician said that since it could be repaired, we would have to wait three weeks for the parts to come in since some were backordered. We would be on vacation then, and simply balked at the idea.

I have a Master Protection Agreement for my refrigerator and called a month ago for an appointment to fix our refrigerator. The appointment was for today from 1-5 pm. I called the phone number to confirm this appointment this morning. No service person ever arrived. I was just told, after the third time I called, that no technician was ever assigned. What type of protection am I paying for? The next appointment is two weeks from now and that is totally unacceptable. I want a refund for my MPA.

On 6/24/11, a Sears technician checked our refrigerator after we reported an unusual loud popping motor noise. The technician informed us that the fridge was okay because it was not making noise at that time. The motor was not visually inspected. On 7/6/11, we discovered that our refrigerator was not cooling properly. The internal temperature was 60 degrees & our milk already smelled sour. We immediately called Sears for service under our Master Protection Agreement. Although we informed the representative (Katie?) that our food was spoiling, we received an appointment for 7/18/11 (12 days away). We were told to take pictures of any spoiled food for reimbursement of up to $250.00 per our service agreement. When we asked to speak to a supervisor, we were told no one was available.

After ending this call, we called back and spoke with someone else (Aaron). We informed this person that in addition to the food, we had concerns about medication which needed to be kept cool. According to this representative, there was nothing he could do. He assured me that he would have someone call me within 24 hours to try to expedite the appointment -- no follow-up call was received. On 7/8/11, we called again and spoke to Nancy. We informed her that the refrigerator was hot (internal temperature in excess of 70 degrees). She informed us that the emergency was noted in the system and that we had 2 choices; either to rent a refrigerator and be reimbursed for the cost after repair completion, or purchase a small refrigerator from Sears or Kmart for $100.00 or less.

We would be reimbursed after our fridge was repaired, plus we would be allowed to keep this small fridge. I received no response when I inquired why I was not given this information on 7/6/11. A review of our contract indicated that we could only rent a fridge after the technician arrived to perform service (still scheduled for 7/18). There was nothing in the contract about purchasing and being reimbursed for a small frig. My feeling based on the service received so far was a thanks, but no thanks! I had already lost trust.

When we inquired of Nancy how to receive reimbursement for our spoiled food, we were told that we could not be reimbursed until the technician confirmed a problem with the fridge (on 7/18). This was contrary to the information we received from Katie on 7/6/11. We have pictures of our spoiled food; however, after the cold, detached service we have received from Sears, we want nothing more to do with this store, its products or services. I will be cancelling the Master Protection Agreement on this fridge for the remainder of the agreement period.

I love Sears but not so much the service people.

I went to buy a refrigerator at Sears in Chambersburg Mall. I found one on sale, which they said was no longer on sale and took the tag off that. Then I needed a specific size, but the sales person tried to sell me a bigger one, which would not have fit in the space. When I finally had to get nasty with him, I gave him the size and he told me it would be there on a specific date (three weeks later). When I got there, they took forever to wait on me only to tell me that it would take about three more weeks. When I finally went to pick it up, they gave me one guy to load a refrigerator on my truck and if that wasn't bad enough, he wanted to lay it down!

Don't you train these people at all?

Three months ago, we bought a refrigerator. The ice machine maker was dysfunctional.

In May, we called the repair services. They never showed up when they were supposed to. One phone call lady said they had no record but another gentleman found the records. Stories are always changing. No one ever showed us the respect of a phone call. We have had to call you several times. Your company's employees never informed us that they were not coming on five different appointments. In short, your company made arrangements to come to our home on five different occasions and failed to show up with no notice, when we stayed home and waited five different days . It is wrong to never give us a notice and that they decided to cancel their appointments with us.

They made new appointments without telling us. Because of this, we have lost around 1000 in pay for taking off work. We stayed home four different days with no repair person coming to our house. We made several phone calls, which promises us false promises. When the man came out, he ordered parts. They have been sitting in our kitchen for over three weeks.

Your company called me on June 29 to cancel the appointment because of an emergency customer appointment, which was more serious than ours. So on the 30th, the man was supposed to come in the morning. I took two days off work to be here for the repairman on 29th and 30th. On June 30, we waited for three hours and we called and your customer services cancelled the appointment again and said, "Oh it's been canceled. It was rescheduled for tomorrow. Oh, we're sorry you never got a phone call." I feel like I work for you more than they do. I am making the phone calls you should be doing.

On June 30, we went to Sears and complained. I am furious with your workers for giving false information. The saleslady at Sears told us we should have just received a new refrigerator. She called customer management. Your employee told us. "Well, we can't help you not with the warranty up."

What kind of brain do your employees have to not understand that you broke your appointments for over a month and a half?

We want a different refrigerator, one that works. If your people has done their job, you wouldn't have this problem. When we called, we were under warranty. Please make this right. We spent a lot of money not to have ice for three months. We bought the refrigerator because of the ice maker only. We do not want this refrigerator that does not work.

You offering a 50 gift card from your company for all these lost is an insult. I get paid that in a little over an hour at my job. I have been more than patient. Do something to justify this problem.

Now, because of your cancellations, our three-month warranty to exchange the refrigerator is up and you can't help us with our problem? What kind of company do you run when you cancel appointments for two months and we have to call you that you did not inform us? Two and a half months and now it's our problem? We want this replaced.

I purchased new appliances in April 2011, which included a refrigerator/freezer. The appliance began making a noise a couple of weeks after we had it. We scheduled an appointment, took the time off of work to be here during the 4-hour window that we were given for the arrival time and no one showed up. After we called, we were told that the repairman had car trouble and wasn't able to make it. A technician came a couple of days later and "fixed" the problem. Now a couple of weeks after the first repair visit, my refrigerator is making yet another constant, loud noise. When I called Sears, they are not able to come repair it until 06/25, 9 days from now. I expect to have problem-free appliances when I purchase them new. I will never purchase anything else from Sears!

Purchased Refrigerator/Freezer Oct. 2005. In approximately 9 months, evaporator motor/fan failed and had to be replaced by Sears under warranty. It took them 4 days to arrive after first calling, additional time to get part. June 2011, both freezer and refrigerator stopped cooling overnight. Technician finally tracked it to freon leak in copper tubing. Tubing used was thin walled and had holes eaten through by condensation. Exceptionally unsatisfactory manufacture and workmanship. Two major failures in less than 6 years for a $1600 appliance is unacceptable but seems to be the norm for Sears products. This was manufactured by either Amana or Whirlpool and they are just as guilty for bilking the public. Last repair cost was over $300.

March 2011, I purchased a Frigidaire Refrigerator from Sears in Wichita Kansas. Sears delivered the appliance and hauled off the old appliance. The problem came about a month later when the appliance started making a lot of noise and I requested Sears Service Department send out a repair person. The Sears repair person was scheduled to arrive at my home on April 27, 2011 between the time of 8am and 5pm. Sears repair never showed up.

On April 27, 2011, at 5:15pm, I contacted the Sears Service Department and I explained to the lady that answered my call, that Sears had not come to my house and I wanted to find out the status of my Service Repair request. The Service Department lady assured me that she would contact the repair technician that had been assigned to come to my house, and that by 6:00pm that night I would get a phone call from the technician and that we would get a new time scheduled.

So,at 9pm that evening, I called back to the Service Department. This time, I told them that I wasn't interested in anything other than setting up a time for them to pick up the refrigerator. They started trying to convince me to let them come repair the one I currently had, and when I told them I had already given them that chance and they had blown that opportunity, then they started trying to convince me to let them bring out a replacement, again I told them "No." I told to tell them numerous times, I was not interested in anything but for them to pick up their refrigerator and to give me my money back!

April 29, 2011 at 9:30am they did come pick up the appliance. Now, the next step will be for me to get my money back. How much you want to bet, this will be a difficult process! I can assure you, I will never do business with sears again, and I am going to be sure to let my family, my friends, my co-workers know how Sears has treated me so that they won't have to go through the same thing. I am totally blown away with the lousy service I have received from Sears.

I believe that I was sold an old refrigerator that was sitting in the warehouse too long.The tested date on the back says 2007. It also has a date of 2008 on the back. I bought it new on 6/28/10. The normal setting does not keep it cold enough. Also i went to Florida for 18 days, came back, opened refrigerator door and it made a strange sound for about a minute.

Six weeks ago, we purchased an appliance package worth $2,400 for a dishwasher and fridge. We received the fridge but not the dishwasher. We have been completely given the run-around by customer service, and continually asked to call back. No refund has been issued though we can prove that we haven't received the item. The result, so far, is that we have taken our money with no goods, or means to return it. We spent countless hours on the telephone, and no end in sight. They have despicable business practices, and are downright fraud.

I, too, have had the lights not turned off in my Kenmore fridge, bought in 2007. It melted the case the first time and I replaced the case myself. It just did the same thing again, and this time, it scorched the shield around the bulbs and melted the fasteners for the case. It also disfigured the ceiling, looks rough and bubbly. I got the same story from Sears, no warranty, no service. This time I am going to replace the bulbs with a lower wattage frosted appliance bulb. I have looked online for compact fluorescent bulbs and found one, but it's expensive to buy and ship. This time I will replace the case and the reflector as well, at my expense, but still cheaper than paying for a service call. I was charged $9.99 for a service manual, which was merely copied and stapled, very shoddy business practices. I have also had the compressor break twice, the first time under warranty and the second time six months later. When they told me it would be full price for replacement of the same part, I declined. I figured out the fan in the freezer was hitting a chunk of ice so I unplugged the fridge and put a hair dryer on it for about 5 minutes. It fixed the problem but I had to do that every few months for about two years. It stopped malfunctioning after that. Also the catches on the tops of the doors broke off, that doesn't seem to affect the lights staying on.

I lost food but not enough to worry about. I try now to keep very perishable goods away from the top part of the fridge. I will never buy a Kenmore or LG product again and hope you won't either!

I have a three door Kenmore Elite refrigerator that I purchased in October of 2006, with the model number 79577573600. Yesterday, I opened the refrigerator and the food was hot on the top shelf. And I could smell an odor that resembled an electrical fire. Apparently, the light was staying on when the refrigerator doors were closed. I made a call to Sears repair department. I was told that they could not get anyone out until the following morning. I set up an appointment. I was told that it would be a $75 service charge and I was responsible for the cost of repairs. I asked what I could do until it was fixed. The representative told me to unplug the appliance. In the meantime, my daughter applied duct tape to the buttons on the top of the door and the lights stayed off and the refrigerator cooled down.

After researching on the internet, I saw that this was a design flaw that many other consumers had complained about. I called Sears this morning and spoke to four different people. Bottom line is that they will not pay for repairs unless it is a recall. The best offer was a one year warranty for $200. I will report this problem to the Consumer Products Safety Commission and the Better Business Bureau, also to Consumer Report which I consulted before buying four Kenmore Elite products at once because they got good reviews. I have already replaced the stove, and have had a technician in for the condenser fan which froze. I would be very interested in being part of a class action suit against Sears and Kenmore.

I purchased a Whirlpool Gold refrigerator on 12/6/10. It was told to me that all the appliances on the sales floor were in working order and was held at the same high standard as in the retail stores. I purchased the refrigerator and when it was delivered on 12/9/10, it did not work. The delivery team from Sears hooked it up around 9:30 am and all the lights and everything was on. I was instructed to let it cool for 4 to 8 hours before putting any food in it.

Around 5 pm that same day, I opened the refrigerator to start putting food in it and to my surprise it wasn't cold at all. I called Sears and told them the situation and they wanted to send a technician out to fix it but I felt I haven't had it 24 hours and it need an technician already, no way. I asked them to refund my money and pick the unit up. I was then told they couldn't pick the unit up until 12/11/10 and I couldn't get a refund until they had their merchandise back.

Mind you, I have been without a refrigerator for a week. On 12/11/10, the delivery team show up to pickup the refrigerator and then tell me that the shut off valve for the water is not working. It worked just fine for the first team who installed the refrigerator. I them became upset and called Sears delivery center. As I'm talking to Sears on the phone, the two guys that was supposed to be picking up the refrigerator jumped in the truck and took off without taking the refrigerator.

I can't get another refrigerator until they pick this one up. Meanwhile my family is without a working refrigerator and nobody at Sears seems to care. They have rescheduled to pick it up on 12/13/10 but I would like to know can they continue to not refund my money and am I still liable for the merchandise when they just left it. I would like for Lowe's to deliver another refrigerator but can't due to the one from Sears sitting in the space. I have nowhere else to put it. I also wanted to know if I can start charging them a storage fee for they left it here.

I care for my three year old grandson and 15 year old son. We are unable to have milk, produce, dairy product or any other refrigerated items due to the negligence of Sears. It is financially draining because I have to purchase things daily and go out to eat because of not having a freezer for meats . It is mentally draining dealing with the incompetence of the service workers at Sears and I'm very frustrated. Please help.

We have a 2004 or 2005 Kenmore side by side model106 fridge. At approximately 2 years old the fridge has begun acting up. I have replaced one relay, 2 circuit boards, 1 ice maker, and 1 ice chute door. The chronic problems continue. We are told unless we call 4 or more time in a 12-month period this will not be replaced in its entirety. As we have had ice melt on to the floor from parts failure, we now are experiencing floor damage. We have lost food due to freezer issues.

I purchased a Kenmore Stainless Steel Top Freezer 10 months ago from Sears. At month 10, the compressor stopped working. Four technicians have been to the site and none have solved the problem. Each indicates, it is a different issue or the right repair parts were not ordered (Compressor, wires, mother board - who knows). Multiple calls to the Sears Phone line have not been helpful and circular.

Sears customer service use their standard lines ("I understand", "I apologize") but nothing helpful or substantive that would reduce frustration, or ease burden of their inability to repair. Notes: (1)Take picture of spoiled food or save for your technician to log in in order to acquire a spoiled food refund. (2) the temporary rental fridge means they reimburse you only $25/day for 4 weeks max. (3) the lemon is only replaced after 4 incidences where they fix appliance and then it is up and running. If you are in limbo - like I am where they can't get their act together and fix the appliance, your hands are tied.

I am concerned about a fire hazard with my Sears Kenmore Elite bottom freezer refrigerator, model no. 795.77309600. I purchased the refrigerator in May of 2007. The refrigerator has developed a problem. The two light bulbs in the ceiling of the refrigerator compartment stay on with the doors closed. The heat from the bulbs has melted the bulb enclosure, heated the interior and caused food to spoil, and the light sockets have dark brown overheating marks on them.

I bought 4 appliances from Sears 2 years and 2 months ago. Last month, my ice maker in the fridge went out. We ordered the part online and fixed it ourselves, could not afford service call. Thanksgiving day, my oven would not work. The service guy came 1 week later and estimated repair of $331.00. I have no choice, I need my oven. While he was here, I had him listen to my microwave which is making a horrible racket. He said it is going out. I did not buy an extended warranty because I think appliances should last longer than a year. I think the only reason my dishwasher has not gone out is because I only use it twice a year. Since I live in a remote area, my stove will not be fixed for another 2 weeks. I think Sears appliances are ** and I will never buy another one as long as I live. What can I do?

We purchased the Kenmore Elite side-by-side in 2004 and have renewed the MPA every year since and it was a good thing that we did. All major appliances here were purchased at Sears-Electrolux stove, Whirlpool washer and dryer, Bosch dishwasher, and I have been a Sears' major appliance customer for 25 years and in 4 states. The Kenmore fridge has been a lemon requiring 1-3 service calls per year, most but not all service issues being for the icemaker. The icemaker continues to malfunction at several points freezing over and then dumping water on the floor which will require the replacement of the hardwood flooring in that part of our kitchen.

On November 26, shortly before Thanksgiving, I reported a new problem. The fan that circulates the air within the refrigerator started emitting a loud buzzing noise, discernible throughout the house. Besides being an annoyance, our concern was that the sound presaged the death of the appliance on Thanksgiving Day. The bright side was that the Sears' customer service representative who took the complaint told me that this was my 4th issue with the unit in 12 months and that I qualified for replacement under Paragraph 8 of the MPA. All it required was confirmation by the service technician. On November 30, Sears' technician, Stefan, arrived for the service call, heard the refrigerator noise before entering the kitchen, and confirmed that there was a problem. I also showed him the malfunctioning icemaker unit which he confirmed as broken and replaced. Stefan also said that as this was my 4th service call in 12 months that I should begin the replacement process immediately by contacting Sears' customer service the next day. So far so good, right?

The replacement icemaker that Stefan installed was defective. The wire overflow indicator that signals a full tray was broken and out of the box. And to add insult to injury, Sears customer service representative Tomika told me in no uncertain terms that I did not qualify for a replacement as I had not had 4 identical, single ticket issues within 12 months. Apparently, repeated trips for the same issue count as one service ticket. This policy was confirmed by Social Media customer service representative Zack. So here are the issues: a Kenmore Elite product with well-documented service problems and 6 years of coverage under MPAs; an assurance of replacement by a Sears' representative confirmed by a Sears' service technician due to 4 service calls within a 12 month period per paragraph 8 in the MPA; a reneging of this promise by Sears' customer service representative installation of a defective part by a Sears' service technician requiring yet another service call; a still-broken Kenmore appliance resting comfortably in front of the floorboards it ruined.

Upon reflection, it makes you wonder why I would want another Kenmore appliance but after paying over $700 over six years for the MPA, I feel that it is incumbent upon Sears to stand by this agreement and their products. To date, that has not happened.

I purchased a Kenmore Refrigerator (model no. 253.69232703) in 2007 and it does not cool the bottom or freezer part. I had to throw a lot of food away. It is only 3 years old. I was unable to reopen the service contact because of financial situation. I called Sears Repair today, 11/24/10, and an appointment was scheduled for a technician for $75 plus parts and labor, which I really cannot afford so I most likely will cancel the appointment. I asked a Sears' representative if there was a recall on the product; he put me on hold to speak to their recall department, but I asked for the number as well 800-659-7026. It is very frustrating.

I tried to call the store to see if they had a filter for my refrigerator. I was transferred to some call center and they could only send me part by mail order. I tried again and again until I got redirected. This phone number is displayed on my receipt. Each of these calls are toll calls from my residence and I still do not know without driving 25 miles to see if they have one. This is a very poor and costly mistake for me and other people beyond local calling for our local store.

In June 2010, I purchased a Samsung Side-By-Side Refrigerator. When the refrigerator was delivered, the deliverymen put a strap around it and put three small dents in the refrigerator door. However, later that afternoon when the evening sun came in through the windows, the dents were minor compared to all the scratches on the refrigerator and freezer doors. The scratches are in a circular motion like there was grit in the polisher when the doors were finished. Four refrigerator doors have been either picked up by me and/or delivered to my house. All damages, dents, creases, wholes, etcetera are not acceptable. Finally, I convinced the customer support to replace the refrigerator with what I requested in the first place.

Guess what, the new refrigerator arrived on November 16, 2010 with the same problem. Finish is all scratched though fresh out of the box. It looked awful. I refused this one. I would like a full refund but don't anticipate receiving one. It has been a headache. I have taken so much time from work that the boss has said that one of these days, I would have to choose between my house and my job. Now, I am awaiting yet another replacement. While I was waiting for doors, the refrigerator was discontinued and I was told by customer support that I would have to pay the difference in cost for a model that is basically with the same features that this model has. Finally, I convinced them to replace it at no additional charge. I would not recommend anything from Samsung to anyone.

We want to hear from you if you are interested in a class action suit, whether you purchased a refrigerator or a dishwasher or washer and dryer. Please let us know. Sears has refused to live up to its customer service obligations and warranty obligations in a timely or competent way to thousands of people. Like many of you, we purchased a Sears Kenmore side by side refrigerator as well as a dishwasher. The company disowned us when we tried to utilize their customer service and warranty. They did not care whether our family starved. That is why we are banding together with others around the country. They will not change their behavior unless you stand up with us.

I have a 3-year old Kenmore refrigerator and instead of ice all the parts fell out on the floor from the icemaker. A refrigerator should last longer than 3 years. They say we will have to buy a whole door as they can't fix an icemaker. We bought the refrigerator address above, but we called their service department to find out about getting it fixed. Before we have a man out, we would like to know what we can do without spending $700.00/$800.00 or more to get it fixed.

I purchased a brand new Maytag MF#12067AEB for $2600. The refrigerator arrived without a box (with scratches). It doesn't work at all. It won't cool at all. I have called Sears and they sent out a service rep for $70 to tell me I bought a lemon and would need to spend $1000 to replace the compressor. And then they wouldn't warranty the repair! Never again!

I am so unhappy with my LG French Door refrigerator I purchased in 2007. It was delivered defective. The refrigerator is freezing everything. Sears sent out a repairperson and the thermostat was not hooked up. Six months ago, it began freezing everything. I tried to reset it and it worked for a while. Now, it's back to freezing everything. I would never buy another LG product again. From what I've read, LG is little or no help at all.

We bought a Kenmore refrigerator from Sears. The fan was out when it arrived. It took 2 weeks to get a technician, 1 week to get the part, and an additional 3 weeks to get the part installed. The new fridge did not function for 5 weeks. Our Kenmore washer quit this evening. We called Sears for a repair man. The best date they could give us was 14 days. Here we go again.

I went online to purchase a refrigerator several weeks ago with Sears. I received an email stating that the item was not available, sorry for the inconvenience (I kept two emails from Sears). The next day I purchased a refrigerator from another store. I received a call from Sears stating that they would be delivering my refrigerator between a certain time the next day. I called and explained the situation. I received a response that the refrigerator I ordered was not in stock. The person stated, "Well, it is on the truck."

I told him I didn't want the item. I was given a telephone number and spoke to Mavel, explained the situation again, she looked up the order and I was advised that she canceled the order.

Seven days later, I received my account information from my bank and noticed that Sears charged me for the refrigerator! I called an 800 number, I was put through to the Visa department with Sears(?). You had to go through prompts; it asked me for the amount of purchase, I stated the amount and was given a reference number 183160. (Everyone I spoke to on the phone didn't know what the reference number was for). I called back and spoke to Christa who was in Mississippi. She put me on hold for 10 minutes, came back and told me she couldn't find any order(?), not even a canceled order! I called back the 800 number spoke to Roland; he was in Texas.

I had to explain the situation again; he said he couldn't help me because the department he works in only took care of customers who purchased in Sears stores. I asked if he could look up my order. He said, "No, two different computer systems!" He transferred me to the Customer Care Department who handles online purchases. I spoke to a Purdey in FL; he put me on hold for 10 minutes, got back on the phone, couldn't find any information, put me on hold again another 10 minutes and a supervisor came on the line. Her name was Abby. She couldn't help me.

Needless to say, I was furious and upset. I called the Sears outlet store in Delaware hoping they could give me another phone number or someone could help me. Security answered the phone, there was no manager on duty. They took my number, no one called me back. I called again, left my number and no one called me. After being on the phone for two days, I went online and got the corporate headquarters phone number 847-286-2500. I called and I was put through to Carol **. Her title is Customer Care, Case Manager. I explained again what happened. She put me on hold, came back and said she found the order, said it was canceled. I explained that I was charged on my credit card seven days after the fact.

She didn't understand that. I was given a case number 3348213, she also gave me her direct line. Carol advised she would get back to me the next day regarding when I would be getting my refund. I spoke to Carol on 10/27. I never received a call the next day 10/28. I left a message on the voice mail again. I called on the 29th, 30th, 31st and November 1 and left messages, and no call back. I left a message this evening 11/2 and stated I would be seeking legal counsel if they didn't call me back by 11/3. I wrote a letter to the CEO of Sears, Bruce Johnson. I was told he wouldn't respond, all the letters go to the Customer Care department.

March, 2010 our refrigerator stopped cooling. Having worked with Sears service department in the past, we called Sears service to come out and have it fixed. The tech arrived at the very end of his appointment window on March 30, 2010. He looked at the fridge and informed me that the compressor needed a new switch installed. He cleaned the coils for me and then went to his truck and pulled out a hard-start compressor switch which he then installed on my fridge. He then told me that since we were good customers, he would not charge me for the part, only the visit and the coil cleaning. I paid via check, elated that I had gotten such a deal, and he went on his way, leaving the fridge cooling again.

October, 2010 this past week, the fridge stopped cooling again. Being loyal customers, we called Sears to come out again. On October 27, a new tech arrived at our home and inspected the fridge to determine the issue. He proceeded to tell my husband that the compressor was completely blown and would need replacement. He then informed my husband that the cause of the damaged compressor was the hard-start switch that was installed.

He said that switch was not an approved part for Sears service to install and it is what caused the compressor to fail. Imagine our shock at this news, knowing that the switch had been installed by a Sears tech in March! When my husband explained that the switch was installed by Sears in March the tech at our house did not believe such a thing would be done. And I have to say, we agree. We asked him what he could do for us and he said it would be $780 for repair and he might be able to give us a 10% discount for our trouble. Unacceptable. I called customer service and was directed to write a letter to express my displeasure. Are you nuts?

My wife and I purchased a Kenmore refrigerator at Sears and warranty coverage from Sears for repair/replacement. For the past 3 months, the refrigerator has stopped working for 4 times and for 4 times, Sears blue team has unsuccessfully attempted to fix the same problem. This morning, again, the refrigerator has stopped working and Sears was contacted at the above phone number. As per Ms. **, the refrigerator will be replaced under warranty. However, according to Ms. **, a Sears' technician is scheduled to make a visit repair 5 days from today in order to determine if the refrigerator is irreparable prior to proceed with the replacement. Ms. ** refused to schedule an earlier appointment and/or to allow me to speak with a supervisor/manager.

We purchased our Kenmore refrigerator model 79577319600 on 8/9/07. Since then we have had three repairs done on it. First the drawer frame was bent, which caused condensation. Then the gasket tore. The last time, we found the control unit hanging and scorched light sockets. The butter has melted .The temperature was 60 degrees until we managed to get the light bulbs out.

Since this happened, the wood floors in the kitchen have buckled. A repairman came and a new fan motor had to be ordered. I paid $300.00 for parts and labor. Five days later, a second repairman came and fixed the ice maker, but a wrong part was ordered for the fan motor. When the repairman plugged in the original fan, it started working.

Then he accidentally broke the fan blade. A new fan blade and motor was ordered. A third repairman came out and installed new fan motor, and fan blade at $200.00 estimated, paid. Within 30 minutes of 3rd repairman leaving, the fan motor quit working. I called the 1-800 repair number 6 times and was told that the repairman was notified and would return after he finished his scheduled runs at around 5 pm. At 5:30, I called the repair number and was told that there are no scheduled repairs after 5 pm. I was transferred to Sears claim office.

Rescheduled visit; a fifth repairman came and had to reorder the fan motor because the previous repairman did not install the fan motor correctly. When assessed, the fan motor that was installed in February also was missing the necessary screw to hold it in place and that it was also not installed properly. A new fan motor was ordered again and an appointment was rescheduled. At this time, I am on my 6th repairman, 3rd fan motor, and $417.00 out of pocket expense for a problem that never should have happened.

At first, I bought a Samsung 26 cubic feet fridge. I took the measurements with me of where it would be installed. They took 7 days to deliver it and guess what, it wouldn't fit. The service man left the fridge sitting almost in the middle of the kitchen floor. I had no problem with this. I was glad to have a working fridge in the house. I then called Sears they told me I would have to get a smaller fridge.

I couldn't go into the showroom until the following Saturday. This was on a Tuesday. I ended up buying a GE Profile. They didn't have one on the Showroom floor so the salesman convinced me to buy it online. They finally delivered on 6/17/10. The date today is 10/24/10 . Today, the GE repairman came and he told me my ice-maker was making all the ice it could. It's suppose to make 100 cubes an hour, well try 75.

Whoever designed this ice-maker should be fired. The ice-maker is at a slant, so much that even at full capacity, it only lasts about 4 hours with 4 people .This is a horrible design flaw. The old fridge that went out was a GE but it could handle 6 people for at least 10 hours and guess what, this fridge was 24 years old.

Who in their right mind would buy a fridge for almost $2,200.00 that doesn't make enough ice for 2 people. Folks, be warned. This fridge is a piece of junk! My advise is to please be smarter than me. Find out all the facts before buying.

Secondly, the light and temperature fixture became so hot that it separated and fell loose and became so hot that everything showed evidence of melting and singed the plastic where the light bulbs were located.

I purchased a Sears Kenmore Trio refrigerator in August 2006. The freezer fan kept freezing and I had to manually defrost the freezer every couple of months. The last straw was last month when the unit stopped cooling completely. Sears service tech came out and said there was a coolant leak inside the case and it would cost over $500 to fix. The cause according to him was the manufacturer (Samsung) using cheap steel coils instead of copper and that Sears knew of the problem. I have written to Sears corporate and received no response. Sears appliances used to last forever; now expect 4 years or less! I will never buy another Sears appliance.

This is about my Maytag dual cool refrigerator (Model: MSD264RHEW). We bought the refrigerator in 2006 and we're having at least two problems a year--problems like ice maker not working, bad odor in the refrigerator section, and refrigerator not cooling. The tech even mentioned that the cooling for the refrigerator is in the bottom, back side of the freezer section and this is a bad design.

Twice, we had the refrigerator section go out, but the freezer works most of the time. We lost over $200 in food both times. The tech had us remove the food so he could melt the coils in the back. The coils will freeze up due to bad design and had to replace a circuit board. For a four-year old refrigerator, this refrigerator is a nightmare appliance! The bottom line is that don't buy a Maytag dual cool or you'll be the "dual fool!" Also, make sure that if you buy the extended warranty or appliance warranty, read the whole thing. Ours will pay $250 of the food lost (you must keep the spoiled food so they have proof--very strange)! However, they will only pay once per 12-month period and not for the lost work days. And it usually takes three to four days before a tech can come out so there's a lot of eating out!

For six weeks, I have been patiently waiting to get my refrigerator fixed. I first reported in back in August 2010. I waited three weeks for a technician to show up and tell me there is nothing wrong with it. This after he made numerous calls to someone asking questions on how to test it. The refrigerator continues to have problems. The compressor cycles when it wants to and the food ends up going through a warming cycle and a freezing cycle ending up spoiled. You can actually see it frozen during certain parts of the day. I have had to throw away close to $200 dollars worth of food. After calling service back and rescheduling a call, they cancelled on me. I wasted two days work which for me is about $500. I had to reschedule for a Saturday now. I'm still waiting to get the refrigerator fixed. Is this how Sears treats its customers now?

One year after purchase, the Kenmore refrigerator had ripped door gaskets. I called Sears Service appointment. Two weeks later, they canceled. I had to wait another week. The repairman said it was "out of warranty" by a couple of weeks. I told him I never had a door gasket rip before, it must be a manufacturer defect. He could not help, told me to call the phone numbers 1-888-536-6673 where I spoke to Blanca. She told me to call 1-800-426-9345 where I spoke with Maria. Both put me off saying they didn't know how to handle my complaint of manufacturer defect.

I purchased a Sears Kenmore Elite bottom freezer refrigerator model 795.7757. On Oct. 2010, I discovered that the interior lights did not go off when the doors were shut. Both door switches were operable. The refrigerator had heated up such that the overhead light assembly had melted such that it hung down. The interior was quite warm, affecting the food and insulin stored inside, and the top of the refrigerator was quite warm. This appears to be a health and safety problem.

I purchased new Sear's Kenmore refrigerator. I had problems with water; it's always leaking into the bottom of fridge. The hose from the ice-maker constantly plugged up. Now, here is another issue regarding Sear's Kenmore refrigerators. My mother has had two of the same as I, and both have and still have the same issues. She has had to call in the repairman three times within the last year to have the ice-maker removed so repair could be done to unplug the water hose for the ice-maker. Now, she has to call them again! Same problem.

This is becoming a major burden for her since she is living on just Social Security. Is there a recall on specific units? I believe Sears should be held responsible for the cost of all the repairs. The service man stated that he has had to do the same repair on many units having the same problems as I and my mother have had. He said that Sears did not make the hoses long enough and, therefore, they plug up easily. Thank you and please help with any advice on how to handle this.

Julie **

On August 17, 2008, I purchased an LG fridge, Kenmore Washer & Dryer for a total value of $4454.47. Upon delivery, the fridge never worked. The serviceman came two days later, writing on the repair "order fridge was junk". Three days later, the dryer was banging. The repairman arrived, loose screw on drum. A week later, the washing machine did not function on two different days. I had to unplug the machine to get it to work. I went to Sears at Burlington Mall seven times and I was told that everything would be taken care of: Spoiled food, etc. I was without a fridge for at least two weeks.

I was not compensated for the food, never received any paperwork for the changes in my order. I never heard a word from the people I spoke to. I was charged an additional $800 for the replacement of the fridge which took at least two weeks to come. This bill was sold to a collection agency rather than anyone from Sears calling me to find out what the problem was. This could have been worked out, I'm sure, if they cared about the customer and not the sale.

Don't buy appliances at Sears—unless you're a total masochist who enjoys losing money. I bought a Kenmore refrigerator less than five years ago which has broken beyond repair. Having already bought two extended warranties, I have dumped too much money into Sears. Although my fridge is still under warranty, I was told that it would take up to two days to get my credit approved for a new fridge, on top of the time I had to wait for an appointment for a rude technician. That's another $200, give or take, that I've lost on spoiled groceries and more if you take into account the fact that we need to eat out every meal. Under Sears warranty! Are you shocked? So am I.

But not as shocked as I was to discover that nobody, not any of the customer service people or the officious supervisor I spoke with, would expedite this 'approval' so we could buy a fridge with the little money we're getting back from Sears. Why, I wonder? Could it be that Sears wants customers to give up in frustration? I'll certainly never buy a Kenmore product again and Sears has some of the worst customer service, if you can even call it that, which I've ever encountered. Buyer, beware. I need to buy a new fridge after less than five years. I bought two extended warranties and lost approximately $250 in food. Oh, and the emotional cost of dealing with Sears: priceless.

I purchased an Amana Bottom Freezer from Sears 5 1/2 years ago (6 months out of factory warranty). Out of the blue it died. I'm one person using the unit, haven't moved it, clean in and around it regularly, and the compressor stopped working. I came home to a defrosted freezer. After speaking with several Sears Customer Care Specialists for nearly 2 hours, all they were willing to do was give me 10% off a new refrigerator. The vision statement on the card the asst. manager gave me reads: "Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships."

We purchased a Kenmore Elite refrigerator from a Sears Outlet. It had a dent in the door so we got it for roughly 1/4 of the price of a new one. It is a side by side and we noticed that the refrigerator side door hung a little lower then the freezer side. The sales rep stated that it was just the feet, that they needed to be adjusted, it was an uneven floor. We waited a week and our fridge was delivered.

After one day's use, I noticed that the door seemed loose and hung even lower. To make things worse, it appeared there was a gap in the seal on the side and I could see light coming from the gap when the door was closed. I removed the plastic kick panel from the front and found that not only were the screws holding the bottom hinge falling out but the frame behind the hinge was crushed in. I called the service department explaining the issue and they agreed that it sounded like the fridge could not be fixed. They then transferred me to a replacement specialist who could barely speak English. After looking up my info, she told me our fridge could not be replaced because it was last year's model.

We would have to go back to the Sears Outlet and pick another fridge. She then transferred me to the Sears Outlet and I spoke to the assistant manager asking questions on what the next steps should be. He informed me that I would have to come into the store, pick out another fridge, pay for it, wait a week to get it delivered, then I wouldn't see my money returned on the first fridge until 10 days later. My fiance and I are getting married in about a month, we just purchased our house and could barely pay for the first fridge as the one that came with the house died and was not covered by our home warranty. We do not want to open a line of credit with Sears to pay for the second fridge and we definitely don't have enough money to cover the second fridge.

A refrigerator (GE Profile) was purchased as anniversary gift in 2005. Before the first year warranty ran out, the problems started with black smudges coming through paint - priming issues were identified and a replacement was granted. Within a year, problems began with the produce bins dropping off runners holding them. The glass shelving on top of produce bins had to be replaced. The magnetic portion on the door broke - whole door on right side was replaced.

I have always received excellent customer service from repair man (same tech calls on us each time). The most recent call was due to freezer temperatures rising and food thawing. Steve came to check; replaced circuit board on 9/21/2010. The problem is still happening. The temperature in freezer is not holding. Today (9/22) he came by again and advised that compressor was burned out and one would be ordered. I cannot believe the issues customers are having with GE products. You can be sure we will never ever purchase anything from GE. The only great thing I can attest to is the purchase of extended warranty.

I have not paid a cent for any repairs. But I have had lots of aggravation and frustrations with this problem. Any time I have to prepare a blackberry cobbler, using six packages of blackberries and I wasn't even in the mood for one, it's disturbing, to say the least. In the meantime, the temperature in refrigerator section is increasing well above 37 degrees. The food in that area will have to be watched closely for spoilage. What an inconvenience!

I purchased a Kenmore two years ago. It died. When I purchased a new one, they assured me it was made by a different and better company. Within 6 months I noticed that the compressor was sounding different. It continued getting worse. In July or early August, I asked for a tech to come out. It of course wasn't making the sound. He told me to record the sound, like I am supposed to go out and purchase something in order to do that. He also told me I needed to read the manual.

Why? He said I had the temperature set a little high. I told him I had to do that because it wasn't cooling adequately at the lower setting. So I took the attitude. I have it documented that I was having problems before it actually died. I asked the tech on the phone whether I should save the freezer or the food. She said they would replace the food, but the decision was for me to make.

My freezer vents are now freezing up and the compressor makes a horrible noise when I open and close the freezer door. I've decided to take all of my food out, save what I can and lose the rest. Hopefully, I can defrost these vents before further damage occurs to the refrigerator. I feel rather foolish having bought another refrigerator from them after my first experience. I thought maybe it was bad luck. Now I know that Kenmore refrigerators are a waste of money.

I purchased a maintenance plan for over $200 in order to protect myself for a few more years. I have had to sit on my prepaid phone while dealing with this. I am still dealing with this problem, so I really don't know how much more it is going to cost me. I have made an appointment for my next day off from work as they will not give me a Saturday appointment because I live 25 minutes from the store.

We have had countless frustrating experiences dealing with Sears. From a faulty lemon of a fridge to lying repairmen. The customer service team are not knowledgeable, the technicians are not capable, and the products are junk. I will never again buy a product from Sears. Missed work, loss of use of appliance for weeks.

Bought a fridge in May. Experience problems w/the ice maker a few weeks later. Called for an appointment in Aug. Took a vacation day and waited all day for the service man who never showed up. During that day, I called several time to confirm that we were still scheduled. Low and behold 5 o'clock rolls around and I called to see if he was still coming. I was told that they don't work past 5 and that I would need to reschedule. I demanded that they put on the list for the next day and they said that wasn't possible.

I called back because I was disconnected and went through the whole speech again. Was disconnected 4 times before I got someone and they rescheduled me for the next day. The tech showed up and said that the problems that I was experiencing was an issue w/this fridge. He would order the parts and set me up again for service the full Thursday. He would call me at work because I only work 5 min and give me a heads up when he would be arriving.

Of course, he didn't call me at work and called and left messages at my home # and then left a note on the door saying I wasn't home. I called again to speak w/the original 'mgr' (Kim) from customer solutions but they said that she was in a meeting. I spoke w/Judson, another manager and went through the process again. He set me up for today 9/13 (1 -5), again, I sit and wait, called a few times to confirm that we're still on, and of course the service man doesn't show up. I called back to talk w/Judson but they said that he wasn't available and that he would not be able to return a call to me.

I tried calling several times around 5 to see what the deal was and the lines were busy and they said that you can't leave a message. Chatted on line w/ customer service - they were zero help. This is crazy. Never, never, never buy a Sears appliance. I've been a homemaker for 25 years and I've never experienced anything like this

I purchased a refrigerator in mid December 2004. I am handicapped and on Social Security. I used all my money for this purchase and could not afford a service contract. Sometime later, I noticed that the rubber around the refrigerator side of the doors was very hot. Everything seemed to work alright so I just kept on. Then water leaked from underneath when I used the water in the door, so I stopped using it. Last month, my ice cream turned to liquid. Now I had to do something.

I called repair. The repairman informed me that the fan was bent as well as its housing, the tubing was scorched and the labels on the back were also discolored. There are smoke marks going up the wall behind the refrigerator also. He felt that the refrigerator had been seriously dropped and that is why these things were damaged. He also felt that it had been trucked from the back rather than the side. It had been made in 2004 and purchased in 2006. I, of course, never moved it after Sears installed the refrigerator. Therefore, all the damage happened before I purchased the unit. So Sears did the damage to this refrigerator. This repair cost me nearly $500. I have pictures of the damage and of the parts that were removed! I also have my receipt. I now want reimbursement for my expensive repair bill. I request your early response.

I purchased a Kenmore Elite side by side refrigerator (model# 253-57103600) in 2008. On Sunday, August 22, 2010 the refrigerator started sparking and filled the kitchen with smoke. We quickly unplugged the appliance and the sparking and smoke stopped. On Monday, I called the repair center and they sent a technician on Wednesday, 8/25/10. The technician said that a wire short circuited and that it was a "freak one in a million chance" that something like that would happened. He replaced the wire and left.

On Thursday, September 9, 2010, I heard a noise that sounded like someone was welding. As I looked to see what the noise was, I realized my whole kitchen was filled with smoke. I ran to the refrigerator, unplugged it, and called the police/fire department. They came and used a heat gun to determine that the back/bottom of the appliance was "hot". There was black soot on the wall and all over the floor in front of the refrigerator (pictures were taken). I called Sears to report the problem and they sent the same repairman.

He again stated that this was a freak incident and that this time it was the compositor and relay that had caught fire and burned. He said that he would replace the parts, but I said that unless he could find the cause of why the refrigerator was catching fire, I did not want to use it. This is a horrible accident waiting to happen. He called someone on the phone and they said that they could either replace the parts or give me a $500 store voucher. I paid over $1,000 for this refrigerator and feel that this Sears appliance is a safety hazard. I have also found online that other Kenmore refrigerator models have been recalled for similar problems. Sears will only reimburse me $200 for food loss even though I lost food on both occasions. In addition, I bought this appliance as "new" in 2008, however, one of the firemen pointed out that the manufacturing date inside says September 2006.

Granted it's been 7 years but I purchased a side by side refrigerator (Whirlpool), an electric stove, and two air conditioners, all at the same time. I was told I would get a rebate on the two large appliances. I sent in proof of purchase (required) with no results. Went back to store, to the person I dealt with, she duplicated receipt and I signed them and she sent them. I called. they say they never received either one.

I lost out on that, now one side of my fridge is warm. Rubber stripping and center panel is hot. Ice maker stopped functioning 2 months ago. I've never used broiler, decided to broil steaks, broiler doesn't work. I'm an older person, and do not use either constantly. I hope nothing happens like some of the other folks (wires burning,fire etc.! ). Unfortunately warranty is over. I will never deal with Sears again!

I bought a refrigerator from sear. It was a bottom freezer type and a Kenmore one. I used it for a year when I found out that it is not an energy star one. They made a fraud statement in making me buy the fridge. When I called the number they say they will fix it to make it energy star compliant and reimburse electrical cost for it. Several weeks later I got a check from them of $34 dollars for the electric cost but they wanted me to sign a waiver to absolve sears of all wrong doing.

I found out the electric cost is way above than what they are reimbursing and it had been 2 years and they never came to fix my refrigerator. I am thinking of 2 things either file a class action suit against them as there are several others who they have duped or file a case of fraud against them in Maryland Attorney general Office. I am thinking of 2 things either file a class action suit against them as there are several others who they have duped or file a case of fraud against them in Maryland Attorney general Office.

I ordered a fridge from Sears. The day it was to be delivered it was severe weather and they never called or showed. I could understand them not wanting to deliver in the weather, but they never called to reschedule. I had to leave town the next day and tried calling them to see when they would reschedule. I never got a hold of an actual person and kept calling. I finally got a hold of someone two days later and they said oh we rescheduled for tomorrow you need to be there or we will have to charge you a restocking fee and another delivery charge if you are not there. I had to come back to town to wait for them.

My house is being remodeled and I told them be careful with the cabinets. They have just been refinished but the counters were going to be replaced. Well lo and behold, they gouged the cabinets in several different places on the fronts where they can not be hidden. Some of the scratches are 8" long and very deep! I went into a local store and the lady was so rude and said, "I can't help you." I had to return that fridge because it didn't work out for us and ordered another one. They were supposed to be picked up and delivered on the same day. Well they came and picked mine up, didn't bring the new one.

In process of removing old fridge, they ripped the metal in my new front door and ripped the arm to hold it open off. When they couldn't fix it they took their hammers and just kept beating the door. I received a call about delivering the other fridge and they said it would be another week! I said that would not do and the lady asked if I had children. I said what does that matter? She said, "If you don't have children then you don't need it." Wow! That was so insulting. What does my family status have to do with my delivery status?

I had filled a repairs claim with Sears and they said the payment for repairs would be here in about 2 weeks. Now four months later where is my repair charges and why is my stuff still destroyed? Never will I walk into a Sears again and let everyone know about what they did. I am not one to wish bad on others but I hope Sears horrible service leads to them crumbling in this economy. They do not care for their customers so why should we care for them?

I purchased a fridge from Sears on the 4th of September. I was told that it would be delivered on the 7th , it was not even tough I had cleaned out my fridge and the food had gone bad waiting for them. I kept calling every day to see what the problem was. Finally, I was told it would be here 09/10.

It arrived her and I stated to the delivery people that it s not going through my front door. Justin the delivery person then said to me, "then I will leave it in your garage." And I said, "excuse me?" I then stated to my daughter to call Dave at the store and tell him what was said . When she was on the phone with him this Justin guy chased her into the garage trying to grab the phone out of her hand while she had her 20 month old son in her arms and her 5 year old son next to her. Needless to say, this traumatized her severely and she was crying so bad we had to have a neighbor watch him while we dealt with this Justin's attitude.

He was on the phone with someone stating that he had to call them before I told them lies. I know this cause a neighbor that was watching this whole ordeal came and told me what he said. She then offered to stay with us because of Justin's attitude!

We are fearful for our safety due to the fact he knows where we live. Sears seem to want to blame us for this! I am shocked and will never shop there again. Not only was that uncalled for, but I also lost food that was in the old fridge because I was told they were to deliver on 09/07 and never showed! Poor service! I will tell everyone I know about this and I also took pictures of this person in case something happens to us!

I purchased a Kenmore refrigerator on 05/02/2002 with Master Agreement plus extended warranty. On March 1,2010, Sears offer the smart agreement and we purchase the agreement. On June 18,2010, we call to service our refrigerator and tech (Juan) recommend the evaporator, compressor and related parts required replacement and the estimate was $1,237.57 and Sears want us to pay $737.57. We did not agree to pay the amount instead, we ask for another Sears tech (Alfredo) to come out to check the refrigerator on June 26 to fix.

It was working until 07/22/2010, the refrigerator went out again and the same tech (Juan) previously again came and did not do any work but recommend to have the evaporator, compressor be replaced. On 07/31/2010, Tech (John) came, he check the refrigerator and recommend replacement. The estimate this time was a little lower. We call Sears again and request to have another tech to check and fix on 08/5/2010 and we agreed to have the refrigerator be fix with our portion to pay $560.89.

The tech (John) who resign from Sears put freon so we can use it. He ordered the parts from Sears as pre-ordered are required before Sears home can repair the refrigerator. On 08/20/2010, service was scheduled for 8-12. Sears on the same day change the schedule to 10-2, then change it again to 1-5 until nobody show up on 08/17/2010. We called again and schedule on 08/21/2010, the tech this time installed just the evaporator and tech claimed we do not need to order the compressor because according to him (Eric) the compressor was in good shape.

The refrigerator was not fixed on 08/24/2010. Another schedule again on 08/28/2010, and same tech (Eric) came and installed the compressor and promise that the refrigerator was all fixed. After 4 hours, the refrigerator show no indication of cooling and not fixed. We call for service. Sears scheduled on 08/30/2010. The tech was not able to do anything and claim that he was not the one who installed the evaporator and compressor. Sears re-schedule again on 09/02/2010 1-5pm but on the evening of 09/01/2010, Leslie ** from Sears Holding Corp cancel the schedule for 09/02/2010.

I believe this refrigerator is qualified under the lemon law due to many time the techs were not able to repair. We loss food expense for many occasion and reimbursement was only one time. We have to buy food and dine outside after we come home, spend cost for the parts that Sears ordered and provided from their own manufacturer. This has caused pain and suffering for the 3-4 months of not having a refrigerator. The effect for us to purchase for similar refrigerator are expensive nowadays, more that $2,500 for similar model.

About 2 years ago, my refrigerator stopped working on one side. There was no cool air. Ice builds up on blow vent into the unit, and then it completely stops cooling. The ice always melts some on a daily basis. This goes on for a day, so food stored in the refrigerator gets spoiled. I called Sears repair and, of course, they cannot get out for a few days.

After a day, it starts to work again. Each and every time I have spoiled food. They cannot reimburse for food until they can diagnose the problem. They have replaced several parts and it still stops working every 3-4 months. I paid the warranty on it, but for what? I cannot get someone out to look at it on the same day. I was told at one point I should get a new replacement by now. Again, I am tired of losing food and nothing is being done. I just want a new replacement!

This fridge was not even one year old when the temperature would not stay cool enough--main section, not freezer. Food had to be thrown out. Sears says they will reimburse for food-waiting. A repairman came and replaced the bi-metal return and supply and part of evaporation. It took days to get cold enough and will it last? Their lemon policy is ridiculous.

Replaced Jenn Air side-by-side, bought in 1998, with Kenmore Side by Side, model 106.59432800 in June 2009, due to repeated repair costs on Jenn Air - refrigerator not cooling, unit frozen up, necessitating storing of food until service could be obtained, and while unit defrosted very messy. When told in June, 2009 that unit would have to thaw for 24 hours before service and another $300 or so thrown at it, opted for new one instead. Well, now it's two months after warranty expired, and guess what, refrigerator is not cooling adequately unless refrigerator temp is turned all the way up, whereas it used to freeze items near freezer side of compartment.

Called Sears & told "not responsible", "out of warranty", "call Whirlpool." My concern is not so much the cost of this repair but that I might have well have kept my old one or spent a few hundred on a used refrigerator. Pointed out that since Kenmore label is on refrigerator, Sears should have some responsibility on providing a product that actually works. I told I was "putting words in her mouth" in saying they were not. Non-affiliated repair person, with "A" rating from Angie's List to come Wednesday, Sept 1st. Will keep you posted.

I purchased a GE Profile counter depth French door fridge last year. The fridge continuously over-cools & freezes my vegetables etc. Another tech just left. He put glue around the new damper, which he replaced last time, along with a new board, that was also replaced. He guaranteed me this will keep the food from over freezing. Last week I had a big ball of ice, in my carton of lemonade. I wish I had saved that to show him. My husband's insulin is stored in this refrigerator. I worry that it will also spoil. They didn't seem to be that concerned about the insulin. I'll wait a few days to see if this new fix will work. I'm very upset after paying $2,500.00 for a fridge that can't work correctly. I had to throw away a lot of food, due to this, and it's causing me a lot of stress over my husband's insulin.

On Tuesday, Aug 3, my husband and I went to our local Sears, to buy a refrigerator. The young salesman, Rob, seemed to be very helpful explaining to us, that by paying to have the refrigerator water line hooked up by Sears, since it is a home Improvement, we did not need to pay for tax or delivery charge. The earliest day would be Tuesday, Aug 17. We agreed. The delivery day came. I took it off from work to be there. The Installer came but no refrigerator. As it turns out, the installer does not bring the refrigerator like we were told, since that is delivered separately.

My delivery time was 11AM to 2 PM. By 2:30PM, I called Sears. They said there was no delivery scheduled. That evening, my husband and I went to Sears, to find out how to get our refrigerator. We were told by a not so nice manager, Mike **, that it would be 2 weeks out, before we could get a refrigerator, even though, ours had been delivered to the store. We argued that it had been 2 weeks. He said maybe he could get it delivered by Monday, so he said, maybe he could try to squeeze it on a truck for Friday delivery. He would call me and let me know for sure.

On Wednesday the 18th, he left a message that he thought it would be on Friday's, truck but would call Thursday to confirm. He never called, on Thursday. After work, I stopped at Sears, and asked for the manager. We argued about the whole situation, and my losing work, and what he could do to compensate us. There was nothing he could do. Because the salesclerk had goofed the whole sale, the store had to eat the cost of the sales tax, and the special delivery cost.

The refrigerator was delivered Friday morning, unfortunately, the water line leaked, so the delivery day, I had placed my first complaint/service call. Finally Saturday, they said someone was going to come out on Monday to fix the leaking water line. Sunday night, we received a phone call that there would be no one coming. It wasn't them that needed to fix it. Monday, I spent a total of over an hour trying to reach someone. I spoke with over 11 people. and had no one to come and fix the problem. Tonight, the installer called and said that, the delivery people were the last ones to touch the line, and that they needed to fix it. My husband and I paid them to Install it so that we didn't have any leaking water issues, and yet no one wants to fix it! It amazes me that this company is still in business.

My wife and I just spent $7000.00 on new appliances from the Great Outdoors on Shady Grove Road in Gaithersburg, MD. The ice maker has never worked. It's been a couple of months, and we cant get someone to look at it. We had 1 appointment, and I waited at the house from 1 till 5pm and went back to work when no one showed up.

He called at 5:20pm. I said too late and I had to get back to work. He reported that I cancelled the appointment. I made another one for Aug 25. They just called and said they had no one in my area and would have to make it Sept 14. Another 3 weeks. No apology, no nothing. I assure you I will call the Better Business Bureau and any other watchdog group. This is my last visit to Sears, and I will attempt to tell others about my experience in hopes they will boycott as well. We a down economy, and they still treat good customers like this.

We purchased a Kenmore side-by-side refrigerator last night. Got it home, did everything correctly, plugged it in and it ran fine. However, at 8am this morning, it wasn't cold. The lights came on, fan ran, all things seemed fine but the refrigerator nor the freezer were cold.

Since we only had it approx. 24 hours, we called the store (this is Sunday) and explained the situation. They wanted to schedule a repair man. I said, "No, we just bought it." I'd like another one." I felt it being this new, if they sent a repairman it would be like purchasing a reconditioned appliance. The person at the store said they couldn't do that. So, I said I didn't want it. Please have someone come pick it up. They said, I'd be charged to have it picked up. My husband is returning it to the store now. I did call an 800 number which transferred me to a repair scheduling technician. I said, "No thanks." She couldn't help me. This has left me with a very bad opinion of Sears.

I'll never deal with them again when it comes to appliances. Ever. I'll spend the extra money and purchase from a small, locally owned appliance store. The might not have the best hours but they do deliver at no charge and if there is a problem, I can speak directly to the person in charge. Some things are just worth spending more money.

My Sears Kenmore Elite Side by Side refrigerator (Model #52292100) Relay/Overload. Start Device shorted out and caught on fire. It is my understanding that this device has been recalled in other Sears/Kenmore models but not for the model above. Sears/Kenmore needs to recall this part/product! Sears/Kenmore could care less! Worst customer service I've ever experienced.

I purchased a freezer and I took it home myself, set it up in my laundry room and plugged it up and set a pan of water in it. Next morning, I checked, yes still a pan of water. I took it back and got a refund.

You don't buy appliances at Sears number one and number two, if trouble you will wait on them. Go to Lowe's for all of your appliances they have all different makes and models. They have people who deliver that have a GPS and don't have any trouble finding your house. They called to tell me they will be there in five minutes and they were there. Far as service when you call you speak to someone from Lowe's, not overseas and when they say they will be there, they are. No run around.

I Initially waited 2 weeks for a repair on my side by side refrigerator. After the repairman left, the refrigerator went dead after he changed a thermostat and timer for almost 1 day. After he left and another $500.00 worth of food and baby milk, I then waited another 2 weeks for another technician to come and find out that the problem was not the timer or thermostat but it was the condenser after I lost over $500.00 worth of food. I had to eat out with three babies each day and night, no where to store their milk or food and they only compensated me with $250.00 for lost food that I lost again plus $500.00 again in meats and food. 2 days after, the first technician left and failed to repair. The only good experience that I had was the last technician was great in servicing the refrigerator and called me to follow up that everything was in working order. Compliments to Nyreaf **** **** for excellent service.

I bought a side-by-side refrigerator/freezer from the Local Sears store. The ice maker is the kind that has the ice container on the door with outside dispenser. I have had a problem with a piece of plastic, that the service man called a stripper, being pushed out of place by the ice. I put it back in place several times, not an easy job, before calling for service to fix the problem.

When the service man came, he told me that there was nothing that he could do to fix it. He said the ice cubes were the correct size. He also told me that it was a common problem with that model ice maker. I have had to put the stripper back in place many times since he came out. Seventeen days after the one-year warranty was out, one of the fingers on the stripper broke off when it came out of place again.

Sears customer relations told me since I did not buy their extended warranty that I would have to pay $129 for the service man to come out to look at and pay extra for any parts he needed to replace. I was told that the number of days out of warranty did not matter. They would not repair it unless I paid their price. I have bought a lot of things from Sears in the almost fifty years that I have been buying from them, but I am now an ex-customer. Loyalty means nothing to them. They would rather lose a customer than to do the right thing for their customer.

Sears is not the company that it used to be. All their customer service will do is apologize for your problems and take your money. I have a broken appliance part and I do not know what it will cost yet.

Kenmore 3 door bottom refrig. Model 795.77302600 purchased in 2007. Today, Refrigerator light had apparent electrical fire. Melted refrigerator light face plate, the socket assembly and the cool sense electronic temperature control system. Online Sears Blue Crew - no mention of any recalls. Said refrigerator was out of warranty. Too bad, can't do nothing for me, except to pay $70.00 to have some one come look and give estimate for repair. If I don't accept the estimate for repair, then I would have to pay $75.00. Option is to pay $298.00 for a service agreement, and have someone give estimate for free. If they couldn't fix, would give $500.00 coupon for new refrigerator. I paid $1800.00 for this one.

I called parts/service. They have had similar complaints but no recall. Will Cost $115.00 for parts. I am not comfortable putting in new parts in an appliance with electrical problems. Apparently Sears is not concerned about safety issues or repeat customers.

I purchased a refrigerator on December 2009 and it has been serviced at least 5 times, of which the last 4 have been replacing pieces and parts of the ice maker. The refrigerator leaks water inside and outside and doesn't make ice.

Sears refrigerator model 795-77563600: light on top does not turn off and had melted plastic housing. This is a fire hazard. Second time Sears has been called to replace. How is this not a product recall? Melted housing, burnt fixtures and melted wiring.

Appointment was made on Tuesday, 20th of July, for a three-week-old Fridge that had stopped working. I was told I could not get a service tech out until July 30th, 10 days. Guess what, we were dropped from their roster on that day for no reason and were not notified until I called, which was after the time window of 1-5 p.m. I then rescheduled for the next day and was told we would be after my request only be the first service call slotted for the 1-ish time frame. Apparently untrue as I have now had to call twice since 1 p.m. to find out we are actually the last call of the day--not the first, as told.

All four representatives had different standards of practice on how Sears handles this but basically you do all the calling to just get a technician out. Odds are that no technician will arrive and on Monday, we will be returning this appliance due to the fact they cannot get a technician out to repair it like agreed and level of service or lack of we received. Sears has just lost another customer.

I bought an Energy Star refrigerator on Memorial Day weekend, during a sales tax holiday. I chose a bottom freezer model with an ice maker. Delivery was made about 10 days later. I had discovered that my kitchen door was too narrow, so they parked it in my living room. They put the water hose on top of it. I looked inside and asked where the ice maker was, and they pointed to some parts that were stored inside the refrigerator section. The refrigerator would need to be lifted over a counter. I rescheduled with a four-man crew, but a supervisor called back and refused to send them. I was going out of the country with my Girl Scout troop, so I left it until after I returned.

I couldn't find anyone to lift it through the door (a moving company I trusted stood me up twice and wouldn't even come to look at it). I ended up having my handyman open up an exterior kitchen door that had been sealed up for 30-40 years. This required moving the dishwasher and a bookshelf, apart from their intense labor with the locks, hinges, and paint seal. They moved the old fridge out after I unloaded it, and moved the new one in, very carefully, through a tight space. They told me they didn't see a place to hook up the ice maker line.

I looked into the fridge, and the "ice maker" that the delivery men had pointed to turned out to be a bin and two ice trays. I called the store and was told that the model that was rung up was the one without an ice maker. I said that the model on the floor that I had looked at, pointed to, and asked for had an ice maker. I said that they had delivered a water hose with it. I said that if I had not paid for an ice maker at that time, I would gladly pay the difference now, if they would come and put one in.

This is where any other company would have done that, to correct the mistake that was made at the register on a busy weekend. But that company wouldn't be Sears, apparently, not any more. The only solution they are offering is to swap out this one with an ice maker model, because (and two people have told me this) they can sell this one at a scratch and dent store, and that would cost them less than to have the service department come out with an ice maker and install it. Apparently the parts and service department charges either me or the store for this, at the retail rate. Because it was a store error, and I guess it's not one company.

If the problem had been discovered at delivery, or during the six weeks that this sat in my living room, their solution would be fine. But now that it is in my very tight kitchen, their solution presents a major hassle to me. Having the doors off again, moving everything, transferring contents again, missing work again. To accommodate their desire to change out the refrigerator rather than upgrade it in place. I'm also told the delivery people would not want to remove the exterior doors--I suppose I would be expected to pay for that again in order for them to correct their mistake in the way they prefer.

I work for a company that has stellar customer service, and the difference is very sad to me. For this great old brand from my childhood to be so fragmented, rude, and dense is a shock to me. They not only abandoned me to find a way to get the refrigerator into my kitchen, they are pushing more stress and expense on me if I want to have what I originally asked for.

A refrigerator door frame was delivered and was damaged for the 3rd time.

I have been stood up three times by the repair technicians from Sears. I have a refrigerator that is broken for 30 days. We have a Master Service Agreement and I can't get a repairman. I have called the 800-4MYHOME and I get no answers, an offer to reschedule. I have received broken boxes with parts falling out the bottom. I called Sears to tell them that I received broken parts and they said they would see me for my scheduled appointment on 7/22, which they never showed up for. When I called at 4:55, our window of repair time was 1 to 5, and told them there hasn't been a tech. They offered to reschedule. I got very upset, explaining that this is the 3rd appointment. To appease me, she said there would be a tech to my house last night. No one called or came.

Our stove has been a nightmare as well. We have LP gas and the stove has been installed for natural gas. The burners are so messed up from different techs coming to "fix" the problem that Sears offered us a replacement stove. The replacement stove came this morning and a plumbing company came to do the install. My husband met them at the house to make sure the conversion would be done. One of the burners on the stove was delivered cracked. I am on hold with the Resolution Department and I hardly think anything will be resolved. My plan today is to go to the store and speak to a person.

I scheduled a repair one month ago and my refrigerator has not been repaired yet. First they came out and said that it needed parts, and that they would come back two weeks later. They did not come on the day they said and did not call. I took off work to be here and they did not even call. After I call the repair service number to complain, I was told that they were sorry but they would have to reschedule for two weeks later. Again they called the day before to inform me of what time they would be here and again I had to arrange to be home. Again they did not show up and got smart with me when I called them.

This has gone on for over a month now. They have not shown up a total of five times now and this is just unacceptable. I have always done business with Sears for over 40 years, but this is the last straw. This will not happen again as my time is important and I have taken off three times and also had someone else come to my house to wait on them twice. I had to clear out my refrigerator five times since this is what they said had to be done before they could work on it. I have had it and I will no longer do business with Sears and neither will anyone else that I know. This has cost me time and money and there are other places that I can spend my money. This service is not free, I paid for insurance and extended warranty with Sears. There is just no excuse for this.

I purchased a Kenmore Elite Tro Model #79577563600 in July of 2007. Two of my neighbors also have the same model and they both have experienced issues with the refrigerator light assembly almost catching fire and scorching the top of the refrigerator. They made me aware of the issue so I could proactively get it repaired. I called several repair numbers including one I was sent to in India and after finally getting what was called the recall repair area. I was told they did not show any service recalls on this refrigerator.

I then drove to the local Sears parts and service store and had them look up the repair recalls on this model and it shows a total of 8 service flashes of which one is the interior light staying on and the crisper freezing food which I am experiencing. The person at the store nor I could get anything done to set up an appointment to get the repair done without me being charged. The person in the recall repair area gave me the LG telephone number to call them because they are the maker of the refrigerator even though it is a Kenmore and purchased from Sears.

I called LG and got sent back to Sears and the lady at the service center set up for them to order some kind of parts that I'm not sure what kind and she said to make sure I wasn't charged, however, everybody else has said that I would have to pay for any repairs. Why is it the recall repair area does not show the same 8 service flash recalls that the Sears Service center pulled up? I have a print out of the 8 service flash with the codes. I am ready to call the television reporters and newspaper to try to get something done about Sears' poor service. I just purchased a new washer and dryer for $1900 from Sears two weeks ago and I will never purchase another appliance from them. I am a long time customer of theirs and I am through with them.

I purchased the refrigerator, and it was delivered in April. It has failed to maintain proper temperature inside, and also the freezer. The thermometer on the refrigerator shows that the temperature inside, is in the safe zone. I had their repair personnel out, and he couldn't find any problems. The air was being circulated properly. I did express my concerns, and still no satisfaction.

This refrigerator cost me $600.00 plus, and a 1 year warranty. I know that this is a defective product, and no satisfaction has been reached. As i stated, every carton of milk was spoiled, fresh meat also got spoiled. Freezer items have partially thawed, ice cream maintains a soft texture, never frozen solid, like when it was still in the store. There has been financial loss for spoiled food, and my constant frustration for handling this issue.

Samsung refrigerator blew the compressor after only 4 months. It was purchased from Sears. It was very difficult to schedule the service. Then, when they came out, no parts were available. Then, they rescheduled to come back and informed me the night before that the parts are being shipped to my house. I should take a day off from work, and if the parts are there, then I'll have to call them and they will try to come out. If not, I'll take another day off and reschedule. This is poor planning and service on Sears' part, not to mention, the fact that they don't stock parts for their servicemen. I lost over $100 in food and so far, a day's wage.

In December 2009 a door latch broke off of one door. Around March 2010, the other latch broke off. In June 2010, I opened the door to have a warped melted piece of plastic fall into my hands. It was the cover for the refrigerator light. When I tried to put it back on, I discovered that the control unit that it should have snapped into was hanging crooked from the top and the connection responsible for holding it there looked ready to break. I contacted Sears through their web site after seeing that the parts would probably be over $700 which is more than half of the cost of the appliance to see if there was a recall as these problems looked like obvious defects to me.

The representatives acknowledge there is a history of issues with this product and told me to call service for repair at 1-800-. The rep at the service dept. number spoke poor English and when I tried to explain why I was calling to her all she could do was schedule a repair call for which she said I would have to pay unless the repairman chose not to charge me. I explained to her that the parts dept. said there were issues with this product and she said she didn't find any history of any problem with this unit. She told me to call 888- and I asked her why. She said it was so that I could talk to LG. I asked her why I was calling them and she said they made the refrigerator.

Before I did that, I checked the internet and find out that there are definitely issues with this product and that even if I pay for the repairs they don't last. This refrigerator cost over $1000 and three years later, it is in worse shape than the 23 year old one it replaced. Until searching the internet, I feared the appliance would stop working and I would lose the food in it. Now I fear for the safety of my household.

In Feb, 2010, Sears replaced a part in the rear of my fridge. The fridge backs up into my living room and a large closet in dining room. I was selling furniture on June 19, 10 from living room when I noticed baseboard was wet. I determined leak coming from repair/part that was installed in Feb. 10. Part was repaired. Sears insurance company (Sedgewick agreed to cover claim) was notified to obtain two estimates and submit. Submitted two claims and they felt it was too high. Bonnie then stated she will be using her own company to get a new estimate.

When she received her estimate it was a approx. $3000 lower than my two estimate. They have now offered me a settlement which is approx. $3000 lower. I explained to her that if her estimator came in with a lower price then I have no issue of using Cunnigham & Lindsay. The only problem is they don't do any work and they work for her. I was told by Bonnie if I get new floors I should be happy. Also I was told that no matter how high up the chain I go, the amount will be the same. This is not acceptable.

All I want is to have the damage repaired and my house back to normal. I have already contained the mildew and now have my kitchen floor and dining room floor with sections removed. My living room rug has a large section removed where mold was growing. My house is a total mess and I feel they should put it back together the way it was. I have all the paper work from both estimates and copies of Sedgwick estimate and settlement papers they have issued if needed. Thank you for your help in this issue.

We purchased a $1,400.00 French door Kenmore refrigerator on Oct.16 2008. On June 3, 2010, it stopped working. We called Sears repair and were given two options -- a $75.00 diagnostic fee, then pay for repairs, or purchase a one-year warranty for $252.00. We opted for the warranty.

The earliest appointment for repair was on June 9. The repairman came and determined that the fuse had blown, and the circuit board needs to be replaced. Repairman was told there was one in his truck, but found none. He told us he would put a rush order for one to be directly delivered to us, at which time he would come and install it. The part did not arrive, and upon calling, we were told that the part was on 'back order'. From June 11 until now, we have called repeatedly and been told repeatedly that it was on 'back order'.

We decided to go back to the store and complain to 'customer service', only to find that Sears has no customer service dept. We complained to the appliance manager, Debbie, and her assistant, Olga. They said there was nothing they could do at that time, but that if the part didn't come in by the end of the week, they would start the process of getting a replacement. When they started that process, we were told that we had to get a 'code' before anything else happened, and that would take 72 business hours.

At this time, one of our daughters could see the stress that this was putting on us, my husband is 83 years old and I am 78, and decided to try and resolve the problem. By making many calls, she discovered that Sears, indeed, has no customer service. She was also told that Debbie and Olga had no authorization to start proceedings to replace the refrigerator. Our daughter was told that the best we could get would be a $500.00 credit towards another refrigerator from Sears. This would actually be a $248.00 credit because we had spend $252.00 for the warranty.

My daughter then proceeded to search around, obtaining the necessary information regarding the part in question, and discovered that Lowe's could provide her with this part. She has ordered it and it is being shipped to our house on Monday. She has paid for this part herself. We will also have to pay an electrician to install this part. This leads me to believe that the part was not as unavailable as we had been told, and that perhaps they would rather sell us another refrigerator at a lower price of $248.00.

I have gone online and read of so many horror stories of Sears service that there is no way that we would purchase another appliance or anything else from Sears. And so it appears that our only option is to go to a reliable, smaller appliance dealer to get a working refrigerator. My daughter also contacted Kmart since Sears is one of their holding companies, but has basically got the same runaround that Sears gives.

I purchased a $1,500.00 refrigerator and service contract last Friday. The sales person told us about the rebate for free delivery prior to the sale and gave us the rebate form to fill out. I filed my rebate online and received this response which was unacceptable. This is fraud in my opinion, as the salesperson used used the rebate as a selling tool.

"Thank you for using the online Sears Rebate Center. Your rebate submission or Instant Rebate Gift Card conversion request was not approved because the product was not purchased at regular retail price. This applies to offer(s): H100053 02/01/10-07/01/10 Free Standard Delivery and Haul Away PLUS 10% off Protection Agreement when purchased with Regular Priced Appliances. Rebate paid via Prepaid MasterCard At any time, you may check the status of your rebate or submit additional rebate claims by visiting sears.com/rebates . Thank you again for shopping at Sears. Sincerely, Your Sears Rebate Center Customer Care Team".

I am out $65.00 that was part of the sales agreement with Sears. The sales people were telling other customers about the rebate as we left the area after our purchase, so this was deliberate fraud on the part of the store.

I called the Sears repair department on 6-24-2010 to report that my refrigerator freezer smelled of an electrical problem and had stopped working. The Tech asked if the light came on. I reported that it did, however, the freezer and refrigerator was not working and everything was melting. I have a maintenance contract and asked her to send someone out. After much discussion and not getting anywhere, I asked to speak with a supervisor. She replied that she was a supervisor/tech/accounting person and could not send anyone out until Tuesday, June 29, 2010, as they do not send anyone out to do repairs except on Tuesday. I said, "even in an emergency?". She replied no and if I had any losses, to take a picture of the content and file a claim. I have a maintenance agreement, but she continued telling me no one could come out until Tuesday anywhere from 10AM to 2PM. What do I pay for maintenance if it is not available in an emergency?

She said she wouldn't argue with me, but firmly stated the date and time they could come out. After much screaming and frustration, I told her to send someone on Tuesday. I finally hung up while she was still talking. Odd how you pay for a service and they want the dollars, but cannot get anyone in an emergency. What good is the contract if they cannot help? She told me to read the contract. I did and nothing is said about not coming out in an emergency! I usually get the person's name but was so frustrated, I failed to get it. However, if this is the type of representation Sears has, then I guess I should go to another company. My maintenance agreement does not have an address on it, only a number to call for assistance. Of course, this will also be reported to the Better Business Bureau. In the meantime, I'll wait.

In March 2010, my mother's fridge quit working after 32+ faithful years. Bravo GE. With the economy the way it is, she could not afford a new one. But I just happened to get my tax return. And knowing that not having a fridge with my diabetic father would probably be an emergency situation, I went and bought her one at said Sears. We were in a hurry and she has cabinets around her fridge, so we measured for over an hour to find one that was a display and discontinued but fit the measurements. And because it was already on floor, it could be delivered in two days. That was awesome until June 4th, 2010.

This fridge quit. Then, the real race was on because her 90 days was up on June 25th for refund or replacement. My mother and I both called them repeatedly, getting totally jerked around. We were told we could return it, and then told we couldn't until the service man looked at it. Then, the service man couldn't come to even look at it until June 22. So, anything that needed to be colder than 40*- 62*f had to be kept only in a cooler and for 24 hours or less for two weeks. Then, my great grandparents came home to visit and were also living like this from June 5-21.

We both tried over and over to try to get anyone to come sooner and what other options we had. Never did we get the same story twice. We would sit on hold for hours at a time listening to a commercial, advertising how their service is the best in the country and they can fix appliance of every name from any store not just Sears. Call the number above, I dare you. You'll hear it too over and over again. But they do not tell you they cannot help Sears' own customers, older customers with multiple health problems, or guests. No way. I even had to have the automotive dept go over there and tell them to pick up the phone, because I didn't know if they were alive over there. Sickening.

Then, the poor repair man came and said it would take another two weeks to a month to repair it, so we should just get it exchanged. But he couldn't even get through to Sears dept, above. I was nearby shopping and got a call to go over to give the salesman a verification number and they had to do it all using my cell phone. And the poor repairman cut his hand all up trying to work on this fridge, so my mom had to clean up blood from the poor guy. Then, the one fridge similar was $200 more than what the broken one was. So, I asked the manager to lower the price for all the ordeal our family has been through and he wouldn't even come down $1. He also wasn't nice about it. He told me too bad, I lost all my groceries, and that I should have bought the extended warranty or some other stupid warranty.

I said, "What about the 90 days being up in two days, says right on the receipt?" He said, "I don't know where you're coming up with 90 days. They will take care of it for one year." Yeah right, how this guy was a total jerk. It says 90 days on slip. He should put it in writing, one year. Oh, and if I return it, I don't get cash paid back. I will get a credit slip. So, no matter how totally disgusted I am, I still have to get another fridge from them. So, I said fine; she needs a fridge as soon as possible, which they say won't be in until June 29 if I order one tonight. I said, "Another whole week huh?" Go to order a new one, the closest to measurements and same features you know. But $200 more and gee, big surprise, their computers and phones are down through the entire store. They could not get me that fridge if I was happy to be getting it. What if there was an emergency?

You should have seen the three salesmen run to find me a working check out, with no success. Then, they told me I could come back in an hour and see if they were working then, or come back the next day. I live an hour away. Do they think no one has a job? Or, maybe I have a personal gas station for my vehicle. Oh, I am just so disgusted. They couldn't even offer a gift card for my mother or my trouble. Ridiculous. Think twice before getting large appliances here. I thought they were great with redoing houses and keeping soldier's jobs for them, but I cannot shop there anymore. I wouldn't recommend to anyone else either.

My mother, father, great grandparents, two nephews, and great grandparents' pets all have had no fridge for 18 days and counting because it has not been fixed. We lost a fridge full of groceries. This caused stress of having to go to the store daily just for what can be eaten in that day. We spent on gas for this grocery trip, because the nearest grocery store is 15 minutes away. We incurred long distance phone charges for several hours being put on hold from 3 phone lines. We lost time in our daily lives while waiting on these ridiculous hold lines. And this caused emotional distress from being treated like ** for 18 days and counting and no help.

I have been stressed thinking we are going to be out of fridge and over $800 in two days from professional liars. And the poor repairman has been injured. I spent on gas from running around while getting the run around. I am upset from them not even helping me out a little lowering the price for replacement. Measurements worked and icemaker in door. This also caused emotional distress from the manager putting me down in front of other employees, like I wasn't smart enough to get all the extra warranties. I figured it was Sears. I wouldn't need them. I guess that's just what I get.

We purchased a refrigerator on May 21, 2009 at the cost of $2399.64. We made a service call to the service department for a leak from a hose on the rear of the refrigerator. The first service call was answered on April 7, 2010. The service man did not have the hose he needed so he cut the damage part off and hoped that would do the job.

On June 5, 2010, we had the same problem with the same hose. I called Sears service department on June 7th and was told that the earliest appointment would be on June 15. I explained that we were having the same problem and that the service person should be sure to bring the correct hose along with him at the time of service. But when he arrived, he did not have the hose. We set up another appointment for June 22, 2010.

The service department called on June 19, 2010 to say that they were not able to get the hose. On June 22, 2010, we called the service department back to inquire as to whether or not they had been able to get the part yet. The answer was "no", but they were still trying. I then asked for a replacement refrigerator as we needed ice and water. We were told that they could not replace the fridge, only the parts were covered. We understood that when we paid for the warranty, it was fully covered. We are good customers of Sears, our bill has always been paid on time or ahead of time. We feel that we have been treated very unfairly.

In December 2004, we purchased a Maytag refrigerator Model # beginning with MFD. The refrigerator in 2009 stopped working, we called Sears and they sent out A&E technician, all was covered under warranty, but they still wanted to charge visit charges and diagnosis fees. They installed the compressor, we told them as soon as he left, it still made noise and requested for someone to come back. No one did and exactly one year later, the compressor died again and the part, though installed 1 year ago, is not under warranty.

As far as Sears is concerned, they warranty back to original purchase date and to have A&E come back and diagnose is roughly $75-$150.00 and then to get compressor and install is roughly $700.00+. We paid almost $2,000.00 for this refrigerator and it has been a complete disappointment. In 6 years, 2 compressors have died and Sears/Maytag is letting us down. Meanwhile, the refrigerator we were replacing with the new Maytag is 20+ years old and is still working. Do we have any recourse? This just seems so odd the part is not under warranty after 1 year of installation and no recalls on this fridge. I see other model #'s recalled with similar problems, including fires. I am fearful that we are a part of this and heads are just turning the other way.

We now have to buy a new fridge as it is no longer working and the repairs outweigh the purchase. We did lose a lot of food, but I am concerned after hearing about other model #'s with frequent dying compressors our is also in this pool and no one is acknowledging.

A week ago, I awaited delivery of a new $1,200 refrigerator. It had taken several hours to transfer frozen foods to my daughters as well as a full refrigerator of food. Also, it included cleaning the entire insides and also removing 1" off the bottom of the above cabinet, no easy task. The delivery team arrived and they unpacked the new item outside. It looked great! Next thing I hear my husband having a very "animated" discussion with one of the delivery people. My husband had already turned off the water at the "Main". It's easier to do that since my husband's stroke. They asked where the turn off valve was and my husband said it was under the sink. Apparently, they asked to see it and then decided it "looked" like it may be a problem. What problem, the water is turned off and we have never had any issues in the past.

Well, they said they wouldn't hook up the new refrigerator until we replace the valve. We asked what it had to do with the hook up, since their work took place in another area where the present refrigerator was attached. Well, they said, if we hook it up, it "may" leak. I said well, it may not and what's it to you anyhow? If there is a problem, it would be ours. It's under the sink, our sink, not on the refrigerator. Besides, we never have had a problem yet, and you won't be touching it. The installation takes place on the other end. They said they could put the refrigerator in our garage until we replace the valve, and then they would return, at no charge, to hook it up.

How gallant, after all, I only took the day off of work, worked my butt off to make preparations for the delivery and now would have to replace everything back in my present refrigerator. I call a plumber, pay for something that "might" happen, and then remove everything all over again and await their return. Wow! Needless to say, we asked them to leave and told them to take the refrigerator with them. If there was concern about the valve, all they had to do was bring it to our attention and sign a disclaimer should anything come of it. Done! As it is, my old refrigerator is working perfectly and looks great now that it is shiny clean. I will probably wait a few months and then buy from another dealer. By the way, the delivery people seemed nice enough, just stupid.

I have a situation that seems to me that Sears repair center or Sear /Burbank, CA cannot resolve. We purchased a Kenmore stainless steel refrigerator from Sears. We paid for the warranty up until recently, due to the fact that we felt cheated. We have had Sears repair staff come out to look at the refrigerator. The freezer side over-freezes and the refrigerator simply doesn't work right. Part of it is hot and the bottom drawer freezes. The repair people would just ask for hot water to unfreeze the drawer and to unfreeze the freezer side. They would say to call as many times as needed after all you have used your warranty.

I have called the repair center many, many times and told time and time again that our refrigerator did not qualify for a new one or that it's just not possible to give us some type of percent off of a new one. In order for us to qualify, we needed to have a technician come out, like 12 times in a year or have a technician write an order for parts, which no technician ever did. But yet, yes we were told that, "Well, it seems you have a defective refrigerator. We have come out for the same problem more then once and call Sears to see what the manager can do for you."

We have dumped hundreds of dollars worth of food. We now have no refrigerator. It's completely broken down. We have to eat out everyday to feed a family of five. It doesn't just cost a few dollars.

I have left many messages for Sears Burbank, CA manager but my calls were not returned. I am reaching out to you to please help us. It's unfair to people to pay for an appliance that does not work. It's rather unfair for us to pay for a warranty that the technician just threw hot water to unfreeze the bottom part of the refrigerator.

I went to Sears Burbank, CA to see if the manager would have time or be willing to talk to me but instead, the sales associate said, "To be honest with you, your wasting your time. You bought the refrigerator and your warranty has expired. No Sears branch will do anything for you. Trust me, I've been with Sears a long time and I know how this all works. If I could, I would replace your unit but I don't have the authority to do so."

The Kenmore refrigerator almost from the beginning, showed signs of defect but yet when I called the repair center, I was told a repair technician will come out and cut me short. When I walked into Sears Burbank, CA, I was told to call the repair center since this type of situations are not handled in the store.

I'm not asking for something that we don't deserve to have. We have many appliances for years at Sears but this refrigerator situation needs immediate attention. We have put hundreds of dollars worth of spoiled food in the trash due to the fact that Sears refuses to make responsibilty for selling a defective appliance.

I purchased a refrigerator at the Sears store in Neptune, NJ approximate three years ago. Not long after the freezer starting forming ice and the refrigerator was not cold. The model# is 59675934402. I did call Sears but opted for a service man from a private business. Due to their fees I felt it was cheaper. Now a year and half later same problem. Called Sears can't come for three weeks plus want you to purchase their contract. I can't believe all the negative comments I have read regarding Sears and nothing has been done. How can they get away with this? I can't afford to keep having service on a new appliance. I hope that you can help co.

We have a family of four to include two infants. One night, the refrigerator began to smoke. It seemed to nearly catch fire so we cut the electricity. Online, we have seen a number of people wait several weeks for Sears to make their assessment on Kenmore fridges, and I, in no way, want this fire risk in my home. So, I am buying a new fridge though the one we have is only seven years old. I purchased in the Fall of 2003. Our Kenmore was this model: 596-73912200. Let me know if there is a lawsuit against Sears and/or on Kenmore refrigerators.

In the past 3 years we have had nothing but problems with Sears's refrigerators. The first one we bought was deemed a lemon after they worked on it countless times. They replaced it with a new one and it has been not working longer than it has been working. After 7 months the compressor goes out and the idiots want $650.00 to replace it. Think again fools! I won't buy another Sears product ever. You have lost a good customer and many others you will continue to lose. Your appliances are junk and your service technicians are idiots! This compressor was the fault of Sears during manufacture. In the refrigerant lines was a blockage which in turn made the compressor work too hard and eventually burn up and quit! How convenient that Sears builds things so they will quit. I have a refrigerator that is 30 years old and it has worked fine from day one. Guess what? It's not a Sears appliance!

I bought in September 2008 refrigerator model 795-7831. Its bottom freezer refrigerator just died. The repairman said it was a circuit board and that it would cost $300 to fix. He said we should have put a surge protector on it. The power went out for a short time. I'm not sure if that is what caused the fridge to stop, but nothing else in the house was affected. But then a friend of mine noticed that the cord in the tech manual appears to have a circuit breaker on it (page 6 of the manual). I checked and the cord on my fridge doesn't have the circuit breaker on it.

The repairman from Sears sent out from A&E appliance said that it says in the manual that we have to get a surge protector, but he couldn't tell us where to find this statement in the manual. The installers didn't mention it at all. I couldn't find it in the manual at all. Also, he said that the cord in the manual just "looked like" it had a circuit breaker on it, but it didn't really. He says that the button on the picture is something else. My friend who is an engineer says it has a button on it and that it is a circuit breaker. So I now have approximately $1400 refrigerator that I've had for only 1-1/2 years and I have to pay another $300 for something that appears to be a manufacturer's error. I really think they put the wrong cord on it. Also the repairman told me it is really an LG fridge with the Sears Kenmore brand slapped over it. What can I do with this horrible mess?

On Monday May 24, 2010, there was smoke coming from my kitchen along with a smell of burnt plastic. I then saw smoke coming from under my refrigerator. My 3 yr old son and I ran outside and called the fire dept. The smoke was indeed coming from my refrigerator. The compressor and wires are burned. This is a refrigerator that I bought in Oct. 2006. When I called Sears, I was transferred to their Customer Solutions Dept where my information was taken and I was told it would be sent to the Product Safety Dept. I was told I would receive a call back within 48 hours. No one called me back. 72 hours later, still no call back.

I called back and I asked to speak to a supervisor. The manager on duty offered to send out a tech but it would cost me $70. I told her this was ridiculous and she then offered to give me a credit of $50 for the service call or 10% towards a new refrigerator. I asked for a number to their Headquarters and she said there was no number but could give me a mailing address.

Let me repeat, my refrigerator almost caught on fire! I am lucky that my house did not catch on fire or no one was injured. When I asked her if there was anything else she could do for me, she said no. I understand I no longer have warranty but this is not a warranty issue. This appliance is defective and there is no recall on it. One thing is your refrigerator not working but it catching fire is a serious issue. I am disgusted at the way they are handling this situation. I will never do business with Sears again.

I had a double door Kenmore fridge for five years and it had been stored for about 3 months at that point in time. I plugged it back in and it would not get cold. I called the number that was inside the fridge on the tag that said "If you need service, call **". The next day, they had someone come out and look at it. The technician said it was leaking from inside the fridge somewhere and could not be fixed. He said he could make it work for a little while for me, but it would need to be replaced. I was thinking "Oh no, I can't afford another fridge right now" when he said "I will have them order you a new one and they will be out to exchange them out for you in a couple of days". Wow, after five years, you are gonna do what? Great. It was about two maybe three days later, the new one showed up. Not only was it brand new, it was upgraded from the one I had because they no longer had the five year old model that I had purchased originally. Awesome is all I can say. I was very happy with Sears and their service.

On a second note, they have been extremely cooperative and understanding when I couldn't make a payment for my credit card at Sears. Overall, I don't think I would ever think of going anywhere but Sears for my appliances.

We built a new home in 2004. We bought all Sears appliances: fridge, washer, dryer, dish washer, microwave and stove. All appliances have problems. We had continued to purchase extended warranties each year from Sears. The fridge is still freezing our produce and food (not in the freezer, etc.) after five years of service repairs. The repairman refuses to put in writing the food loss or that he cannot fix the fridge. Sears has extended the warranty at their cost twice. I refused to accept the "repair" call in March 2010 and now Sears admits they have not documented most of my complaint calls over the last five years. They hang up on me regularly and they purposely make it impossible to get any resolution. The appliances are lemons. Sears has sold its soul and is not the company it was. My family has bought Sears for 100 years. No more, sad. Over $800 in food loss, $400 in lost work time waiting for repairs that do not fix anything for long.

I purchased a Kenmore refrigerator model 59675234403 and serial # 13214755NR in August 2008 and now, less than two years later, Sears technician said that it was unrepairable. Sears does not want to assume any responsibility for a defective item that loses the gas from the radiator little by little. According to the technician, it takes two or more years for the refrigerator to run out of gas and stop freezing or cooling. By that time, the guarantee runs out and consumers can do nothing to make Sears respond. I wish we could make Sears pay for a product that should be recalled. Any ideas? Please write me. Thanks.

My ice maker stopped working. It took three techs and four visits to repair the problem. Each one told us something different. Fridge was approx two years old when problems began. The last tech told us the first tech should not have ever replaced any parts because all the while we needed a new ice maker. He said lightning or something blew out the ice maker. Funny how the fridge still works. We bought a new ice maker. At this point, we are out almost $400 now. The ice maker stopped working again. My husband took it out and noticed a burned area on the new one. Now, I am concerned that it is a fire hazard. Apparently, it is defective if two ice makers have burned up. As much as you pay for a refrigerator, it should not be having this kind of problems. I will never buy from Sears again.

I bought a new Whirlpool Satina 25.1 cuft. It was delivered on April 20, 2010. This unit had a bad compressor. Sears sent out a repairman who informed me that it would be $600+ to fix my day-old refrigerator. I informed him that I needed a new one, which was delivered on April 22. It is now May 14, and all my food in my freezer is thawed and I had water all over my floor from the thawed ice in my ice maker. I am supposed to be getting my third new refrigerator on the 15th.

Is there something drastically wrong with Whirlpool right now? Haven't they always been known to build products that last? I do not have a problem with outsourcing. But if there is not another country that can build to last, maybe things should be made in the USA again!

I bought a French door refrigerator last April 24, 2010. It was supposed to be delivered today, May 4th, 2010, and I was told it will be delivered between 1:45 and 3:45. We waited and waited all day. I called 2 times and was told it's coming, it didn't come. We went to Sears. The salesman called for us and we're told it's coming. Still, we waited until after 10 pm and nothing. I am so mad because the house we bought is practically empty. We were hungry. They wasted our time. We need to do cleaning at my in-laws' house to get it ready to sell this week before we can do a thing at our new home. I am really furious. Sears is supposed to please the customers if they want good business. I paid $1546.86 including $65.00 for delivery. I want my $65.00 back because they did not deliver on the day they were supposed to and wasted our time for nothing.

I purchased a Whirlpool counter depth fridge in March 05. In September 05, the ice maker stopped working. Repairman said supply line was frozen and placed a heater line on supply line. After that it made ice intermittently. Spring of 06 it made no ice and the water tap started to leak. I then called in an independent repair service man who replaced a valve which stopped the leak and replace a broken part on the ice maker at a cost of $232.

When I noticed that our refrigerator was making suspicious sounds, I placed a call on Monday, April 26, to the Sears repair number since we had a service warranty with them on the refrigerator. (It had been previously repaired early in April). The staff person indicated that there were no repair appointments available and that they would have to contact the "router." After waiting some time, the person returned, saying that the "router" was not available; I should call again later. An hour later, I called again with the same information. I called a third time on Monday afternoon; after a longer wait, the staff said that a supervisor would handle the difficulty and call back with an appointment. There was no return call.

Tuesday morning I called again, this time with a staff person who spent more time trying to reach the "router." Finally, another person came on the phone, ostensibly a supervisor, who said that we could expect a call within 24 hours with an appointment (no guarantee when the repair appointment would be.) In the meantime, the refrigerator stopped functioning, both the refrigerator and freezer were at room temperature on Wednesday morning. I called the repair service number again, about 7:30 am, to again make a request for an appointment and was told that I would need to call back in an hour when the department that could resolve the problem would be open. I asked to speak to her supervisor; after listening to elevator music for 10 minutes, there was the sound of ringing. After approximately 20 rings, they hung up and the phone went silent.

I am extremely frustrated. My husband and I recently built a new home and purchased all new appliances from Sears. Fridge, stove, range hood microwave, dishwasher, washer and dryer. We specifically chose Sears because they have a reputation of selling quality product and will stand behind their sale. Not. Fourteen months into the "new" Whirlpool fridge, the crisper has fallen apart, the main support bar (plastic!) has broken and the drawers no longer work. Two months later, our Whirlpool microwave will no longer heat, it comes on, but nothing comes out hot. Frustrated at a second breakdown of what I consider to be still new appliances, I call Sears.

Well, we didn't purchase the extended warranty so no luck. They won't do a thing about it. Extended warranty on our appliances is another $1000++ -- why should that have to be necessary? We spend so much in the first place there ought to be some longevity to the product! I'm told in Britain the manufacturer must warranty the product for at least 7 years! Why not here?

Thought my warranty expired because my frig. is 3 1/2 years old. Had a local repair service come out. Well, I have a freon leak and he says it's a sealed system, so the whole thing would have to be replaced. He did tell me I should have a 5 year warranty on parts. Looks like I do but when I called Sears repair, I have to pay for service call for them to tell me same thing and then pay for all labor which he gets to quote. Other guy said probably around $500 for that. Then I said I wanted to set up appointment to get it looked at and Sears put me on hold and never came back.

We decided to get a new frig. and buy the extra warranty. But not sure who I should buy from. Not Sears. Everyone seems to use this A and E service people. Have had them come out for 2 other appliances under warranty. They are idiots. On both products, they didn't have a clue. Had to replace the dishwasher after 3 trips out and had to replace the guts on my washer and it is now making the noises again. I can't afford this. We have no refrigerator and haven't had for 2 weeks. All food ruined. Still don't know what to do.

I purchased a Kenmore Side by Side Refrigerator in August 2007. Today, two and a half years later, after a seven-day wait for service representative, one finally arrived. I knew the refrigerator had a one year warranty but he informed me the problem could not be solved. It seems there is a coolant leak and it is sealed inside the freezer door and impossible to get to. How can Kenmore get away with selling such a piece of junk?

I purchased a fridge on the 24th and scheduled the delivery for Friday, the 26th of March. The day before, your automated system called to verify delivery time, I tried to work with your automated system but was unsuccessful. I called the 800 # and tried to schedule the delivery time after 4:30 pm that same day but was passed around to several of your customer service reps and finally the fifth person, Josh, replied and I specifically advised him to reschedule the delivery after 4:30 that day.

I left work early to meet the Sears delivery folks but my fridge was not delivered. On Saturday, I called the 800# again, and I was told by your customer rep that the delivery was rescheduled for 4:30, April 30th, 2010. This is not what I requested at all! Once again, I have rescheduled to 3/31/10 after 4:30 pm and I was not guaranteed the delivery in the specific time I requested. I will tell you what I told the customer rep.:

I will cancel this purchase if my fridge is not delivered on Wednesday the 31st. I do not want to do this, I want to take advantage of your 12 mos interest free plan but I will cancel my purchase if the fridge is not delivered."

I am paying $65 for delivery, which by the way your competitor, Best Buy, does not charge, so the very least, my fridge should be delivered as requested since I had the courtesy to advise Sears of the best time you can find someone at home to receive the delivery. Please work with your staff and concentrate on improving their customer service skills. It's completely frustrating dealing with folks that only half listen, make up or do not follow-up correctly and promptly to all requests.

The Sears repairman came today. My Frigidaire gas range/gas oven, started acting up about a week or 2 ago. I was baking cookies, and had the oven on 375 degrees F. I put the first batch in, and after 6 minutes, they were doing great. I glanced at them at 10 minutes, and they had spread out about 1/8 inch thick, and 3 inches wide, which was not good. I looked, and the thermometer said 550 degrees. I had it set on 375, and it was still on that. Needless to say, I jerked them out. They were burned black on the bottom.

I didn't know what happened. So, I fixed 2 more cookie sheets, and decided to watch very carefully. They did just fine until about 7 minutes in. The thermostat or whatever, have kicked on to heat it back up to 375, and in about 2 minutes, the temperature started to rise. At 450, I jerked the cookies out, still a little burnt, but they looked more like cookies. I called for service, and when the man came today, the oven wouldn't do it. He said if it won't do it, he can't check anything. So, I have a new range I got for Christmas, and I have to watch it like a hawk, or it might burn my house down. Has anyone else had this trouble?

I purchased a Kenmore Pro refrigerator from a Sears Grand in California and was delivered in September 2008. In 2009, I began having problems with it, approx. in the month of March. I called for service and the problem was taken care of. The problem was a defrosting issue and a part called a "Bi-metal defroster." Also, other parts were replaced. In June 2009, I began having the same problem and again called for service. I inquired from the Sears representative if this could be a "lemon" product and he stated that if I had the problem 4 times within 1 year, it would be considered a "lemon." A technician responded and again it was the same problem.

In March 2010, I began having the same problem and requested a service technician to come out and service the refrigerator. He advised me that it was the Bi-metal defroster and gave me an estimate to fix the problem. I called Sears Customer Solutions and spoke to several Reps. They all advised me that my warranty had expired and that I would have to pay for the service including the parts that needed to fix the refrigerator. I requested to speak to another Dept. or Manager and they all stated, that I would get the same response. Within a year and a half, the problem was regarding the Bi-metal defroster. I inquired if the refrigerator or parts were on a recall status and they stated that it was not. I have purchased many Kenmore appliances in the past and have been very satisfied with its performance until recently regarding my refrigerator.

I bought a Kenmore refrigerator on 2-8-2008 from a Sears store in Kansas City. It is a newer style, with french doors above and the freezer drawer below. The refrigerator was manufactured by LG for Kenmore. The ice maker/dispenser is in the left hand door. Since a consumer cannot try out the dispensing of ice on the showroom floor, and given that ice makers/dispensers have been pretty common for at least 25 years, those consumers assume that the ice maker/dispenser works like it's supposed to.

After getting the ice maker hooked up, it made ice like it was going out of style. However, the dispenser has never once dispensed a single cube of ice as it was designed to do. Although that is aggravating, I was at least happy that the ice maker was working and working very well. I had to open up the ice maker and grab ice by hand to put it in my glass, which is no big deal. However, soon after my one year warranty expired, a water leak developed inside the ice maker door. Given that I was aware of the unit being out of warranty, and I couldn't afford to have it serviced, I just decided to turn off the water to the unit and buy ice.

Now, I have the funds to get the ice maker and the water leak fixed. I called a certified technician to come to my home yesterday to repair the water leak (at least) but to figure out why the dispenser won't dispense properly. The technician told me that the entire door is a sealed unit and cannot even be opened to fix a simple water leak, which I find ridiculous. I was told by Sears that I would have to contact LG to figure out what to do. I called LG and they told me to call Sears. They both are shrugging the responsibility of this poorly designed, and unserviceable unit onto each other, thus leaving me feeling helpless and without a fix.

There is no way on earth that I should have to buy an entire new door to fix a simple water leak. Wouldn't you agree? I have wasted my valuable time with endless phone calls.

I purchased a refrigerator in 2006 from Sears with a 5 year Warranty on Sealed Refrigerator System. On Feb 4, a tech came out to repair a freon leak (Sealed system issue) and add more freon. I have the same problem again, but they refused to come back out to my house citing "unsanitary work conditions" due to the fact I have pet rats (they are in cages, these are fancy rats, pets). The second time they were supposed to come out, someone noted my account that a tech was at my house and rats were running all around and it was unsanitary. Only problem is, nobody actually came to my house that day.

From then on, I've spoken to Teleservice Customer Solution Dept as well as the International Customer Service Dept. Everytime someone has made me another appointment, the service unit down in Lakewood, NJ cancels it. They don't even call me when they cancel it. So each day customer service is scheduled, I sit and wait at my house (my daughters have missed preschool, dance and gymnastics on these days). They don't even call me to tell me they cancelled! Nobody in customer service will send out a second person to check out my house even to see that the first tech lied. I even had a sales tech at my house today from Sears to discuss installing central air. When I told him about what was going on w/ them refusing to come to my house because of my pets, he couldn't believe it. Nothing about my house is unsanitary/unclean! The rats are our pets!

This is discrimination and I've been without my refrigerator for 3 weeks now and nobody from sears will help me! I've been a loyal customer buying my tractor, hot water heater, water tank, oil furnace, dishwasher, refrigerator, stove, microwave and they put the siding on my house and put in a sliding glass door and this is how they treat a loyal customer? I even spoke to a manager at The Phillipsburg, NJ store, thinking that since this is where a lot of our recent purchases were made, she'd do something to help me. Even if it was driving to my house to see it's not what the technician said it is. She refused and said there's nothing she could do about it.

Apparently there's nothing anyone at Sears can do to help me. This tells me now that I've been blacklisted from service, all of my appliances that came with warranties (oil furnace, hot water heater, etc) or if we have trouble with anything we bought from them they're not going to provide service. This is so unfair and it's discrimination based on the pets I have! And they called my house unsanitary work environment! It's far from that! I have dinner parties at my house, I have play groups here with the moms club where they bring their children here, we have parties here! And they insult me like this. I cannot believe nobody I have spoken to and by now it's been like 30 people can do anything to help me! This has been going on for three weeks now I've been without my refrigerator. The last time I spoke to Teleservice Customer Solution Dept they told me there's nothing more they can do to help me due to my "Rat Infestation."

This is an 8 year old appliance so certainly not under warranty. The compressor relay failed last night. It caused a minor fire inside the enclosure and created a severe enough odor to awaken the household. Figured out the refrigerator was causing the odor and noise, so I cut the circuit until the problem could be examined in the morning. Found the relay component melted with wires burned completely.

I called technician and his statement was that this was a somewhat a common issue on these models of Kenmore and Whirlpool refrigerators. He did state that this was the worst damage he had ever seen from this type of component failure. It was evident that we narrowly avoided a serious house fire last night. This begs to question why no recall or repair notice has ever been issued on these models?

Our 4 year old Kenmore refrigerator broke in January. The warranty states that all parts are covered for 10 years, and all labor for 5 years. However, the parts supplier for our refrigerator went bankrupt and Sears couldn't find replacement parts. The entire process of dealing with Sears got delayed over a 4 week period. The service repairman tried to cut deals under the table. The service representatives avoided our calls.

Sears Canada's final offer was a $300 buyout offer on the purchase of a new Sears refrigerator. Considering the 10 years lifespan, $1050 original price, a 4.25 years of age, the buyout should have been $600. Since we were losing groceries every week because our broken fridge couldn't stay cold enough, we purchased a new fridge. We we coerced into a deal where we still had to pay $600 after the buyout and extra deals. Since we can't afford a refrigerator at the moment, we had to pay a $75 deferment fee as well.

My Samsung French door refrigerator has not been making ice like it should. I purchased it in Dec. 2008. I have to keep re-setting the ice maker. It will make ice for about 3 or 4 days and then it stops again. I called Samsung and was told that I had a one year warranty and that I would have to pay for a service call. I told her for the price I paid for this thing the least they could do was come and repair it for free since it was 1 year and 2 months from my purchase date. I did my homework on this refrigerator and thought I was purchasing a top of the line product. And if I had problems with it the company would be helpful. Buyers beware! The model number is RFG297AARS.

On 1/14/10, I ordered a refrigerator at the North Reading store, store#10 05034 Salescheck #050345011200. It was to be delivered on 2/1/10. On 1/31/10 Sears called and said that it would be delivered the next morning. I took the day off from work to accept delivery when Sears called two hours before the promised delivery time to say not today, maybe tomorrow. Since then I have been given five different dates for delivery. As of today, 2/27/10, it is supposed to be delivered on 3/6/10. If it does actually come on 3/6/10, that will be over seven weeks, Over the years, I have bought most of my large appliances from Sears.

Last year I ordered a Range to be delivered, the night before Sears called to confirm delivery. The day of delivery, I stayed home and dismantled and removed the old Range. When Sears called to say that it would not be coming until the next week, I cancelled it and went to Lowes and ordered it and it was delivered the next day. Now if Sears is unable to obtain the Refrigerator for me, they should have told me so six weeks ago. After all these recent problems, I dont' think that I will ever again deal with Sears for my major appliance purchases.

Too many service calls for the same thing on this fridge: Ice maker, gaskets, etc! Unable to get copies of service calls. They say they are not allowed to send and when I asked the service tech, no receipt! I purchased an extended service agreement. I have my own records but not able to get records from service company that service hires. New gaskets were put on before my service agreement ran out. I noticed the other day that there is a gap between the doors, not to mention that the gasket was bad and torn less than 2 weeks after it was replaced! Please send an email that I can send pictures to for viewing.

The time that I have spent waiting for service techs, the parts and the examining of the same issues that they say are part of a "bad design" so they can't fix but would order new parts, only to have the same problem time and again. If you are able to get the service records from the contractor, you will see the amount of time that they have been to my house. I was told at one point (because they would read each incident to me) that the service tech reported no problem! I am very disappointed in my treatment. You may contact me by phone or preferably email to get some action started. I am waiting to hear back from them as well.

I bought a Sears Kenmore Side by Side 106.56232400. I've lost food several times due to defrost motor, evaporator fan and defrost switch not working. I've at least 8 repairs in four years, 6 within the first two years! The repair bills and loss of food exceeds the original cost of the appliance! When discussing with Sears, "sorry, it's out of warranty". I have a friend that also had issues with their Sears Refrigerator within two years, had it repaired and the same problem happened the following year. I will never buy another Sears product again.

On Jan 31st we went to the Sears outlet store and purchased a 27 cubic ft Kenmore Refrigerator and a GE Dishwasher Model glda690 white with stainless tub and door liner. It was installed and did not drain. Began calling the customer service numbers which went on for about 1.5 hrs. My husband and I took turns.

Frustrated we called the store. I said I'm going to corporate (thinking there is a corp office with every other company including big places like Home Depot) but not Sears obviously. Well the manager got upset that I'd report his store and vowed to help us. He said that he was going to order me a brand new machine in the box and on Monday, 2/8 I can call the store and pick it up.

Well Sunday during Superbowl Sears Delivery calls to set up delivery. I thought 'great' they are delivering I don't have to call or drop it off. I got my daughter to come over and let the delivery people in. She called me and said that they aren't delivering they are picking up. I am beginning to get worried so I called the store and James the manager, who had assured me that he would notify the on duty manager on Monday about the situation and they could help me. In the store they couldn't help me didn't know a thing about any of this. I told her to get him on the phone or I'd report this entire fiasco. He called and told me it would arrive it is late.OS, trusting him again.

I forgot to mention two things; the night he decided to help me he and I spent another few hours on the phone back and forth as it seems in order to replace the dishwasher he had to cancel it and repurchase. Accounting got involved; I had to approve that I actually wanted to do this, I said OK. The second thing I forgot was that he was so nice and helpful I then asked how I could put a good word in for him. He gave me info and his employee number, etc, etc. I wrote a nice report on him... Boy I'd like to take it all back now.

Now we are back to waiting. Wednesday, I was standing in front of my sink next to the empty dishwasher space and the carpet was soaked. The plug keeping water from leaking and the disposal due to missing hoses from the dishwasher popped and flooded under my sink cabinet lifting the laminate in the front of the cabinet. Now it is late so Thursday morning I call James again who perhaps was not having a great day. He told me his list was long and that I was on the bottom of this list!

Well I hung up and called customer solutions or care or one of the customer somethings that do nothing. After telling my entire tale her solution was for me to go the store and get any info I needed myself. I had asked her what the manager in fact ordered, what model, when was it arriving this year?

Now it's Friday and I've spent a good while on the internet trying to get a number for corporate. I can't find anything but the 1-800 numbers my husband and I called numerous times. So here I am, no dishwasher cabinet with lifted laminates and Sears has my money. What do I do? Economic consequences is that Sears has my money. It is on my credit card which I can get back but then if the dishwasher is in fact ordered I won't get it. My base sink cabinet has lifted the laminates. I don't know what the cost to the repairs would be. It is principle at this point and the lack of help given by a supposedly reputable company.

I purchased a 3.9 cubic feet refrigerator online on 01/30/10, order no. ** at $106.49. The order confirmed store pick-up on 02/04/10. I called customer service to confirm order delivery. Wendy stated the order should reach by 02/10/10. At the time, I requested to have the order cancelled due to inconsistency with product delivery. I requested transaction of refund, the timeframe was also provided, an inaccurate 2-3 business days and then 3-5 business days to appear back in my personal banking account. I verified my email address with John, he provided the incorrect information as ** when account set-up was **. The company Sears, Roebuck, Kmart and their affiliates are suppressing today's economy. Poor, poor customer service and business ethics!

We purchased a side-by-side/bottom freezer refrigerator in October 2008. In Oct 2009, it was noticeable that the doors had developed indentations on them. Like the stainless was pulled in from the back side (which you can't see). My daughter-in-law asked me "what happened to your doors?" In Nov 2009, the first Tech came and said, "No" coverage under the super duper warranty we got at time of purchase. This is a 3 year warranty. He accused us of doing it ourselves and asked, "Do you have kids?" No, just 2 cats. The 2nd technician that came in a couple weeks later and stayed 5 seconds said, "okay" and ordered the doors.

The doors arrived, then we scheduled a service call to have the doors installed. The Tech arrived and said you have to pay for the doors before I can install them. What? are you kidding me? We were just told they were covered under warranty. My husband told him to leave and take the doors with him. The Tech told us next time they come out for the same thing we have to pay for a service call.

After many phone calls to try and track down the Unit (truck) and our doors since they were under warranty, no one could find him or the doors to tell him not to return them. I made several calls to Sears National Customer Relations and Customer Solutions Corporate Office to get this issue resolved. Every time I called, I had to repeat my story and they had to read the novel that's in our records.

Once again, the same Tech came out with Customer Service on the phone and he was arguing with them that it's not cosmetic. No one stuck up for us, the consumer. They finally agreed after I was told twice by National Customer Relations and Customer Solutions Corporate that it was covered under cosmetic by the warranty.

Finally, received the doors in January 2010 (now going on 2 months). Same Tech came out to install the doors. He continued to argue with us (even though he had the new doors in hand) that there was nothing wrong with the doors and that it was a reflection. It's like he insisted that he had to be right! He even wasted our time by taking the old door outside and making us go with him to prove that it was just a reflection. It was not. They were still there. At this point, why was he doing this?

He installed the new doors. To note: these doors have the same kind of markings on them. This is 1/28/10 at 5:06 p.m. when he left. Noted for reference. Kenmore needs to do something about this. This a manufacturer defect that no one seems to get. I have pictures. The Tech was rude and "inconvenienced" that he had to come back for the 4th time. Isn't it his job. Word to the wise. Don't purchase extended warranties. If you are offered one, then ask "Why, do you think I will need one?"

The compressor on the refrigerator went and I amunable to get Sears to show up. It is unable to keep food, and I have spoiled food in refrigerator.

Purchased a Kenmore elite three door fridge serial #707mrvb09055, model #50177253. The interior light stayed on melting the light housing and the fridge liner. Sears came out and repaired the electrical board and light housing, but would not repair or fix the melted liner, saying that it is cosmetic and not covered. This melt down was a result of Sears customer neglect. It took six months to get an answer.

This the first letter complaint to Sears in Honolulu, Hawaii. On Jan. 16, 2010, the technician came by to service our Samsung refrigerator. While servicing the refrigerator, he had short circuit something on the it and he had called his main center for assistance. At that point, they had told him there is nothing he could do and to rush order the part and claim that our refrigerator will be repaired on Wednesday, Jan. 20, 2010. The worst thing is that the technician was just planning to leave without any explanation. He also said that he couldn't help us out and that he is just a technician. He had given a number to call for resolution and at this point, we just been referred or transferred to numerous people with no resolution.

As of today, our refrigerator is not working. The technician called saying it should be up and running on Jan. 22, 2010 Friday. This had caused my family so much inconveniences food had been thrown away due to spoilage. This repair is taking too long and would like Sears to replace my refrigerator.

We purchased our Kenmore Refrigerator, model#79577302600 in July 2006.

1st) We started having trouble with the ice maker so we called to have a service man sent out to fix it. He determined that it needed a part and he would have it sent to us to fix. We got it and replaced it like he said but it didn't help. Sears then told us that they couldn't repaired it. This happened in the 1st 6 months of the warranty.

2nd), 1 month after the 1 year warranty was up, the door latch broke off. We went down to the local Sears store where we bought it and the store manager said it we are out of warranty and he didn't want to deal with it.

3rd) We opened the refrigerator and found that the light and control center had melted the light cover and pulled away from the refrigerators top wall.

4th) We opened the door and found that the control center was showing Error and was not cooling the refrigerator. We tried everything the manual said for troubleshooting and nothing would make it work. It also began making loud growling noises. We contacted Sears service center and was told them all of the trouble we had with the unit. All they said was that they couldn't help us cause it was out of warranty, and if we wanted to add a warranty and pay to have it repaired, they would send out a serviceman.

All of this happened with the refrigerator being only 3 years old. What has happened to the service and quality Sears always used to stand for? We have always bought Sears appliances, but now we will never buy a Sears appliance again!

I bought a scratch-and-dent black Samsung side-by-side 26.5-cubic ft. refrigerator on January 13, 2010 (my birthday). It was delivered by Sears on the same day. It didn't work. I called them on the same day and informed them that it wasn't working, and all my food was thawing out. They didn't care and said it would be checked on January 20.

I called again on January 14 and told them all my food was thawed out. Brandi who works at Sears in the appliance department laughed and commented, "We sold you a lemon," which I didn't think was very funny and was in bad taste! I lost hundreds of dollars worth of food which I cant afford to replace! Especially when the refrigerator never worked from day 1 about which Sears was informed the same day it was delivered.

Also, Oscar told me to go buy a new one, and Sears would pay up to $80.00 for it. Please tell me where you're going to buy one for that price, because if you know of one, that is new that I can buy for that price? I will buy it.

All I want is for Sears to fix my refrigerator and replace the lost food, because they sold me a lemon which Brandi confirmed to me that it was a lemon. You would think a brand-new refrigerator would at least work for maybe a minute or so.

Do you have any suggestions, because I'm totally stressed out from trying to deal with Sears. Never again will I buy anything from them, and I will inform everybody I know about how the people treat their customers, after they get their money all nice when they are trying to sell you something but after you buy it and something goes wrong, they treat you like you're a nobody!

Sears customer service does not care after you purchased their product. I received my new Samsung refrigerator valued at $2600 on 12-1-09. It was delivered with three cracked drawers, and the veggie, fruit and pantry drawers had huge cracks throughout the fronts. It was noted on the delivery slip. I called today and was transferred 3 times to different people.

Is there is no one to handle these problems and don't you have a department for damaged merchandise? Each time I had to repeat my information and problem I was told they had to come to my home and look at it so they could confirm the problem, which I thought it was understood and the parts were on order. After talking to 4 different people, I was put on hold by Leona, who was going to get her supervisor. But her supervisor apparently was gone for the day, unless that is what you do for uncategorized problems because she never appeared. Anyway, I needed to rant. I was almost in tears because it should have been a simple fix but it turned into a nightmare.

I purchased Kenmore Elite Trio model #795-77543 two years ago. Last evening (January 11, 2010) I noticed an electrical burning smell near the refrigerator. Upon opening the double doors, the light bulbs were out and the smell was overpowering. When I went to remove the housing over the bulbs, I nearly burned my hands on the cover. After a period of time, the housing cooled and the light bulbs turned back on. I was shaken by this incident as we are planning a trip next week. I went online and researched this problem and came up with hundreds of complaints on the same product with the same exact problem!

We called customer care the next day and spoke with "Cathy". To our disbelief, she said that Sears was not aware of this problem and that the "most she could do was send out a tech at my expense". It is apparent from reading the hundreds of complaints about this very problem that this is clearly a hazard. I currently have both bulbs screwed out of the refrigerator and am afraid to put them back in. I will hold them personally responsible for any damage that may occur to my property or any harm that may come to me or my family. Someone needs to hold these people accountable for a dangerous situation.