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Sears Home Central

The Company's Advice

To all authors regarding Sears repair service,

I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager

Ashley of Kingston OK (09/22/08)
i was walking down the street eith my niece in the stroller that you can put a carseat into, and the clips on the back to keep it on the back, gave out and mty niece hit her head on the plastic on the side of the stroller. the seat wont sit up anymore.

she has a bump on the side of her head.

Bernard of Alexandria, VA September 13, 2008

Bernard of Alexandria VA (09/13/08)
Purchased full kitchen's worth of appliances (laundry center, fridge, stove, microwave, dishwasher, disposal) with salesman's assurance that I was paying for installation as well as the applicances. Found out that was either dishonest or ignorant: installation of the microwave and dishwasher were not included, according to Sears. Estimate for one of their contractors to install was 160 for the microwave and 200 for the dishwasher and disposal. Microwave installation accomplished for that amount, but plumbing work estimate is currently being reworked and will probably be at least 1000. UNSAT.

Tim of Zanesville, OH September 13, 2008

Tim of Zanesville OH (09/13/08)
I purchased a set of drills for 100 dollars and they were worthless. I own a body shop and have purchased 20,000 thosand dollars worth of tools from sears with the understanding that if I was not satisfied i could bring them back. The drills were worthless and I took them back. They would not give me a refund so i threw the drills on thel counter and told them to do whatever they wanted with them. Do you think I will ever buy another tool from sears. Absolutely not because they did not stand behind what I thought was a lifetime guarantee behind there craftsman tools. Since then i have purchased other tools from companies that told me that no matter what they would replace. I am done with sears unless they replace my drills with something of equal value.

Barbara of Miami Springs, FL September 8, 2008

Barbara of Miami Springs FL (09/08/08)
I bought an air conditioner from Sears on 3/3/08 and it quit working on 9/7/08. I phoned for them to come to repair it, but they tell me that someone will call within 24 hours to set up an appointment. This is Florida in the summer, it is 90+ degrees, I work at home and am sweating bullets, yet they won't even call to set up an appointment earlier than 24 hours. Heavens knows when they will be able to send someone to fix it. When I asked for the address of their consumer service, I was cut off. This is the last time I purchase any Sears appliances.

Grace of Detroit, MI September 6, 2008

Grace of Detroit MI (09/06/08)
I went into the Warren Store today and made a purchase of 79.05. I did not have my Sears Charge Card but I did have a photo ID. I gave it to the cashier and was told that only my husband was allowed to charge on this account. She made no other attempts to verify the fact that I am a card holder as well. It was very humilating because others customers were looking a me as though I was trying to get away with something. This has never happened to me before as long as we have had an account with Sears and that has been for many years.

The funny thing is that my husband never uses this account. The only person who charges is me. I am not even sure where my charge plate is. I never worry about it because whenever I want to charge I just show my drivers license. Until today that is. Therefore I am considering closing our account with Sears because if I can't use the account, why should we have it.

Tamara of Coral Gables, FL September 6, 2008

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