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Sears Home Central

The Company's Advice

To all authors regarding Sears repair service,

I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager

Otis of Wadley AL (11/11/08)
This is a follow up complaint from my 10-21-08 complaint. The 2nd used part I received , which was supposed to be a new part but was not, evidence due to glue and old rubber on part, has failed to work and been returned to store for a replacement since I can't get a refund.

My money , which is over a hundred dollars has been tied up for months while this company repeatedly sends used parts covered with used glue and old left over rubber under the pretense that these are new replacement parts.

Fred of Ballwin, MO November 11, 2008

Fred of Ballwin MO (11/11/08)
Bought a Power Miser 12 at sears. The unit worked good for two years then the pilot refused to stay lit. I now light the thing at least 2 sometimes 10 times per day. I have read all the complaints they are all over the web. I did not want to pay 65 to 150 for service calls whan every one that gets ssaisfaction (ie Hot water( gets rid of the power miser. I went into the Chesterfield store. The staff said, Gosh they have never heard of a complaint

Kevin of Lowell, MA October 26, 2008

Kevin of Lowell MA (10/26/08)
I purchased a jacket (not an expensive one) about a year ago from sears. I got it home hung it in my closet and forgot about it. I pulled it out of the closet this week and found that the security tag was still attached. After a year I certainly do not have the receipt. They will not remove the tag...they have my money and I do not have a jacket. Please help.

Janine of Washington, DC October 24, 2008

Janine of Washington DC (10/24/08)
I called to get a repair on a kenmore/sears furnace on 10/22. I was originally told no appointments were available until 10/29 After some wrangling I was given an emergency appointment for 10/24 When I called that morning to check the appointment time, I was told that there was no appointment in the system, and no appointment was available until after 11/2...

I lost a day off work, as I'd asked for the day off to let the repair technician in...

Raymond of Taylors, SC October 23, 2008

Raymond of Taylors SC (10/23/08)
Sears runs a sale add and when I went to the mall Sears store they were out, I told them you just put this item ( 3 ton car jack ) on sale amd you're out...I ask can I get a rain check. NO we dont give rain checks. I went to my local K Mart they had the product.. Sorry not on sale, they said if you'll go get the sale add we'll check and we might honor the add.

I'm done with Sears, I ask all my family to give me gift card for birthday and Christmas and father's day, I buy Craftman tool, I wont buy any more products for Sears. This is only one of the bad experiences I've had.

Mariclare of Stuart, FL October 15, 2008

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