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The Company's Advice

To all authors regarding Sears repair service,

I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager

Sunil of Canton, MI November 29, 2008

Sunil of Canton MI (11/29/08)
I purchase battery charger at sears with store pick up as delivery. Once i got the email saying that my order is ready is ready for pick-up. I went to store and waited for abour one hour and they looked for my order. After one hour they said me they dont find my order and give me customer care number for further inquiries. (let me tell u store associates were really nice and they tried everything to help me.) after that i called custome service, there was one crazy guy answered, and he said we dont have that product in stock. without showing any regrets he straight away cancelled my order without taking my consent.

so i called one more time and this time i insisted to speak to supervisor. here comes the real bad thing that supervisor lady was so ridiculous and disrespectful. she was talking me like anything and saying that whatever. even she mentioned that just for ur 19.99 i dont have time. So this concludes me at sears, u have to pay money first, and then wait for 2-3 days for their reply saying that they dont have that product in stock. and again u have to wait for 2-3 days and keep checking your account for u got the money back or not. And meantime if u call customer care, u will learn how to disrespect the customers. Probably i wont buy anything further than this from SEARS.

this exactly 3 hours after i am writing these all comments, and still i havent got my cancellation money or any courtesy email. (if we do puechase they send email within next 10 min) I am waiting for the email and that charge back to my credit card. This whole episode wasted my half day.

Steven of Lexington, NC November 26, 2008

Steven of Lexington NC (11/26/08)
Purchased a screw-Out tool opened up used it found it didn't not work like it was supposed to part of the tip of the one drill bit I used it broken off now. I am told that a restocking fee will be charged. Why when the item is not manufactured good to begin with. i just want the money I paid for the item back without a restocking fee. if i purchase an item and it does not withstand teh reagular use of what was intended than it is faulty.

Mark of Fall City, WA November 25, 2008

Mark of Fall City WA (11/25/08)
I ordered a vaccum part on line. Two hours later I found that the part was not needed. I called to cancel the order but they said that it was their policy not to cancel or change any orders. This policy is not displayed on the on-line ordering site until after your credit card number is given and the order is confirmed. Only then do they have a How do I cancel my order link that takes you somewhere that says that you can't cancel or change the order. The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner. Parts that I don't want quickly!

Cost of shipping the unwanted part to me and then the cost of shipping it back to them. Plus thetime involved

Frances of Hauula, HI November 25, 2008

Frances of Hauula HI (11/25/08)
Sears sends me shop at home items, I ordered the memorex music center with cd recorder and got the order form back saying we could not order it because we live in Hawaii. I see nothing on the form that says that and also since then I have received two more order forms for this item. Why do they send them to me if we cannot order it and because we would like this item is there anyplace we can order it from. Sears does not carry this item in their store here.

Saundra of Neptune, NJ November 20, 2008

A few weeks ago,I had an appt to get my dryer fix.sears rep told me the cost for the dryer and how much it would cost for them to come and fix the problem.plus the cost for parts and labor.total cost was 390.I did not have enough for everything,but did pay for serv and cleaning.the cost for that was about200.could not pay for the cost for the heat coil,which he found out was the problem.then on 11/19/08.I called to get the heat coil fix,which sear knew i need it.came to the house to fix my dryer,tried to charge me 300 again,plus the cost for the serv fee.I was charged the fee weeks ago.WHY AGAIN?

Lorraine of Aitkin, MN November 13, 2008

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