The Company's Advice
To all authors regarding Sears repair service,
I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.
Thank you,
David V.
Senior Case Manager
Austin of Pittsburg, CA December 7, 2008
X of Pittsburg CA (12/07/08)
I bought a torque wrench made by craftsman model #44593 from the concord sears. The package said it was a 25-250 FOOT pound torque wrench, when i got it home i found out that is was infact a 25-250 INCH pound wrench. So i went back to the store and told the manager that the package is miss labled and that they need to remove all of them from the sales foor befor another customer bought one under the same assumption i was under and that i also wanted it replaced with a wrench that would actully do 25-250 foot pounds of torque.
the manager said no you work here i cant do that for you because you know how to get around the system and that the one i wanted was 50 more. now if a customer asked to get the wrench replaced for the one i wanted they would of got it. because i was an employee i would not get the same treatment as a customer. sears is lucky that because i am an employee and that i found the problem not a car dealership that would sue them for all they are worth.
the consequences of this miss marked box could kill someone. if someone went to use this item on a car THINKING it can do the 25-250 FOOT POUNDS like the package says and not knowing the difference would work on a car and have someone drive that car and the wheels could fall off and kill someone. in rellity I tryed to make that point across to the manager. Celia of Hialeah, FL December 7, 2008
Celia of Hialeah FL (12/07/08)
On November 30, 2008 I went to Sears Outlet and purchased a full mattress set the original price were 740.00 for the mattress and 730.00 for the box spring. They had many specials because of the Thanksgiving holiday. I end up paying 262.40 for both mattress because it had a stain and it was merchandise on clearance. On tuesday was supposed to be the delivery date I wait at my house all day for a phone call from Sears no one calls. By 8:00 PM I figure something is wrong. I called and they did not have any scheduled delivery for me.
The next day I call they tell me the mattress was lost they had to call the delivery service. No one calls me back with the status. I go to the store in person the mattress is not at the store they still have to call the delivery service. I call the next day they have no clue as to what has happened no one calls me.Thursday, I call the store they tell me the mattress was lost but they just found it and it would be deliverd on saturday. Saturday, I call 3 times the delivery service they tell me the mattress will be delivered between 12:00 PM and 2:30 PM. It was 4:00 PM I called they tell me they are running late. I wait until 8:00 PM I call again they show as if the mattress had been delivered to my address. Another night of sleeping in the sofa.
I had to go to the store & call the police because the store blamed the delivery service, and they blamed the store. Sears acted very unprofessional, no customer service skills, treated me like garbage. All I wanted was for them to replace the lost mattress with anothe one just like the one I had purchased but they were not able to do that. They wanted for me to pay more money in order for me to get the same quality of mattress I had purchased.
Due to the lack of compassion for the consumer because of Sears I had to sleep on the sofa for a week. Stay at home all day on Tuesday and all day on Saturday home bound waiting for a delivery that never took place. Multiple phone calls in which I waisted my time and nothing was resolved. I had to accept a mattress of inferior quality because of their mistake. I had to do the pick up and delivery of the cheaper quality mattress myself in my SUV. Ken of Montpelier, OH December 7, 2008
Ken of Montpelier OH (12/07/08)
Purchased a stand mixer from Sears November 16, 2003 Model #238.69253 0318 we filled out a registration card. This mixer from day one has been so noisey you could not hear the TV in another room. We purchase many product from Sears and have never been disapointed until now. The reason we have not complained is we thought maybe this mixer is just noisey until we heard one run recently our mixer is much noisier therefore we must have purchased a new faulty mixer. I would be very surprised if someone from Sears would take the time and look into this.
My wife has been so disappointed with this mixer to the point I'm considering another one and it will not be a Sears product. I still have the sales slip and a copy of the product registration. I believe this product although brand new was damaged before we purchased it we are very disappointed with our purchase and should have taken it back. I'm assuming we are stuck with it and it will make it's way to the junk pile soon enough. I'm certain due to the date of my complaint there is no recourse with this matter. John of West Middlesex, PA December 6, 2008
John of West Middlesex PA (12/06/08)
Dear John, Thank you for shopping at Sears [online]. Unfortunately, due to the demand for the item(s) that you ordered, we were unable to process your order due to being out of stock. Consequently, we have cancelled your order for the item(s) listed below.
[They] showed it in stock when bought, still have it listed on site for sale, [they] run a pretty poor site. I will never trust [their] site again or buy online from [them] ever.
Mary of Mentone, AL December 5, 2008
Mary of Mentone AL (12/05/08)
I ordered a childs computer several weeks ago from the mail order brochures I received from Sears Shop at Home. I have not heard anything from them. I do not have any way of contacting them to find out the status of the order. Do you have a phone number for this business? I am just wondering if they even received the order since it was never charged to my credit card.
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