Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

June of Winchendon MA (12/16/07)
Two of the fuel lines came off for some reason. I am willing to put them back on, but the manual doesn't provide any information on them. This doesn't make sense to me!

Heather of Castle Rock, CO December 16, 2007

Heather of Castle Rock CO (12/16/07)
I purchased a 2000 riding mower and less than a year later the transmission is shot. Nice, huh? Sears offered to give me discount on another one. Dumb once- not twice!

I have a brand new machine with a bad trans. It is over 1000 to fix.

Stephanie of West Roxbury, MA December 16, 2007

Stephanie of West Roxbury MA (12/16/07)
I placed an order online for a table saw with Sears.com and it advised pickup in 3-5days. On the 6th day I received an e-mail saying goods were ready for pick up from the Dedham store. I went to the store and they said they didn't have it. The Sears.com rep, Holly, advised me that the e-mail for pick up is generated when the store scans the goods received and that the goods should have been at the store. After an hour of waiting, the supervisor called around all other local Sears stores to find the item, to no avail. The stores would say they had it showing on the computer but on inspection of the physical stock they could not find it. There is something fatally flawed in their stock control program. I was given a 25 gift card for all the hassle they caused me and was advised to order it online for home delivery (rather than store pick up) and that they would reimburse me the delivery charge. I went online to order the product again and completed my transaction successfully on 12/15/07. Later that same day I got an e-mail from Sears.com saying they had cancelled my order because the item was not available for delivery. I am very aggravated by this whole process and can say that I will not be ordering anything online at Sears.com again.

The item was to be a Xmas present for my husband. I ordered it well in advance of Xmas, 12/9/07, and expected my order to be honored by the store.

Mike of Kennedy, NY December 14, 2007

Mike of Kennedy NY (12/14/07)
In spring 2005, I bought a brand new GT5000 garden tractor for mowing and plowing snow. Since I bought it I have had the following headaches: a tech to my house to replace belts and parts on the mower deck., difficulty starting, will not start in temps below freezing,  put in a new battery, no change in starting performance, and the front tire does not hold air. Currently the mower deck needs to be fixed AGAIN. Now the tractor will not go in reverse. Calling Sears IS A JOKE. Numerous hours on the phone, pass the buck, run around, we can't help you , not under warranty, etc. I spent thousands of dollars on this tractor and after 3 years it is JUNK. Sears does not stand behind its products. I should not need to get an extended warranty to get support for a 3 YEAR OLD TRACTOR. Sears will NEVER see a cent of my money EVER AGAIN.

Roger of Rockport, MA December 13, 2007

Roger of Rockport MA (12/13/07)

I purchased a set of deck furniture from Sears and after assembly and the first rain storm, it started rusting. I called Sears and after 3 or 4 tries they finally agreed to pick it up and credit my account. It was picked up in October 07 and my account was never credited. I called and got a guy named Rob and he said he needed more info and told me I was all set. I just got my December 07 statement and it is still not credited.

Hartwell of Kingstree, SC November 19, 2007

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