Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

Wl of Bentonville AR (08/26/08)
In 1998, I walked into the Fayetteville, Arkansas, store to purchase a new Sears riding lawn mower. Only this time, I bought a real LEMON of a lawn mower. I had trouble with that mower from day one. I had to take that Sears lawnmower numerous times over and over into the service department which was location in Springdale, Arkansas then. They never could get it to working correctly. I even asked IF I could possibly get another new Sears lawn mower to replace it. But they said NO! I have had nothing but BAD experiences when buying large products at Sears!

With the NON WORKING order of my new Sears riding lawn mower, I eventually sold it at a garage sale for peanuts!

George of Marinette, WI August 13, 2008

George of Marinette WI (08/13/08)
On June 13 2008 I purchased a new 22 - inch self-propelled lawn mower model #917.376675. I did not use it for three days and the first time I used it the large decal on the front of the mower started flapping in the wind:. It had not been fastened sufficiently. I did not contact the store until 10 days later since it did not affect my mowing. I simply wanted them to order a new decal which is not shown in the parts manual. The value of this part (which isn't even on the parts listing) is probsbly about 1.00

Seven weeks after I first notified the store and many trips to the store with a variety of comments, like it is on order, should be there next week and you name it, I heard it, I am still mowing my lawn with the decal, flapping in the wind. Lousy customer service. There are many ways this could have been handled.

Today seven weeks later I was told that they have had the part since back in July but it is the wrong part so that I am no better off that I was 7 weeks ago. Do you really wonder why people do not shop at Sears any longer? Sears today isn't what it used to be and I have shopped at Sears for over 50 years.

No econmic or physical damage but I have lost all faith in what used to be one of America's greatest corporations. They just don't know how to take care of a customer today.

B of Columbus, GA August 8, 2008

B of Columbus GA (08/08/08)
I purchased a lawn mower new on 5-17-08.less than 3 months later it quits. sent it off for repairs and told by a tech that my warranty was no good because I had stuck something bending the crank shaft. I didn't hit any thing but the grass in my front yard. on my purchase form I have read this statementSATISFACTION GUARANTEED OR YOUR MONEY BACK. A RECEIPT DATED WITHIN 90 DAYS IS REQUIRED FOR A RETURN OR EXCHANGE WHICH WOULd BE 8-15-08'

when presented to mr smith at the Columbus store-he blew me off quickly. this statement seems clear to me. I am NOT satisfied and want my money back!!

Frank of Nashville, TN July 30, 2008

Frank of Nashville TN (07/30/08)
thay do not service what they sell. last year i bought a 399.00 gazebo it is a garden oasis 14.5 ft.the light wind got a hold of the roof and riped it off

it is over 90 days old so they will not replac it. ok so i asked can i buy one no we dont sell parts for them so here i sitwith a [gazebo] i cant use 399.99 THIS IS NOT WRIGHT

I HAVE NO ROOF IT ALL TORN UP MODLE #SS-1-138GB SEARS ITEM # 07180525000

Ricky of Union Grove, AL July 29, 2008

Ricky of Union Grove AL (07/29/08)
Would not stand behind warrenty on lawn mower engine. It was returned to me in worse shape.

I have had to pay someone to mow my grass while they had the mower. I still do not have a working mower.

Valentin of Los Angeles, CA July 25, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.