Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

David of Mission TX (11/12/08)
I bought a SNAPPER lawnmower on 7-12-08.After two weeks (two times usage), it was filing to start, and a bolt feel from the self-propelled belt assembly cover. I took it to the SEARS repair center, and explained the problem.They kept it for about 5 weeks and returned unrepaired.(bolt still missing). I talked to the Sears personnel (all the way to store mgr., Joe) during that time.I was told I wold get a new one, once they could inspect the lawnmower. When I finally got to the store, mgr. Joe was very rude to me, and refused to exchange it. I waited about 3 hrs for that. I had to go look for them into the store for help to load it back in the truck. It came back last week, but I was not aware until today, when my son called the Sears werehouse. He was treated very rude by the attendant when he called today. I have only used that machine two weeks in about 3 months!

My lawn grew too much, and I have to look for people to cut the grass all this time. I was frustrated by the way the Sears people treated me and my son. Also, I spent much time waiting on them for nothing.

James of Shelby Twp., MI November 8, 2008

James of Shelby Twp. MI (11/08/08)
Received Sears Craftsman snowblower as gift. Have had it three years. Been used less than twenty hours. Electric start physically fell off. Now have to turn off by disconnecting spark plug. Directional snow unit broke, fell, off. Told by service center this was a recall item. I was never notified. Now have a five horse power snow thrower that looks brand new. No starter or blower direction. Only two year warranty.

SEARS WILL DO NOTHING! Not even sell me new starter unit or parts to repair myself. They tell you that ist 29.95 to send to Kalamazoo, Michigan and 60.00 and hour plus parts to fix. Could be 400.00 or up to fix snowblower that was purchased less than three years ago for 400.00. When I looked at parts and how asssmbled I quickly realized the cheapest assembly and parts were used for a 400.00 snow blower that is now useless. DO NOT BUY CRAFTSMAN FROM SEARS is the lesson learned.

I live in Michigan and now must hand shovel my snow at fifty seven years of age although I have a new Sears Craftsman in my garage!

Ray of Carmicheal, CA October 20, 2008

Ray of Carmicheal CA (10/20/08)
I went to Sears to purchase a lawn mower with Honda engine mode l37704 they refused to sell as it was last one and I would have wait till thy come. I check the Internet to locate and found in catalog that it no longer sold in calif due EPA problem so why is it not being a close out item. It seem to be crazy to leave some thing on the shelf when you have buyer for it, and put some on shelf you can sell. I am told you can sell the last if it can be order.

I find this insane as retailer in the business sell product and to leave something on display that can't be sold.

Richard of Tampa, FL October 18, 2008

Richard of Tampa FL (10/18/08)
I purchased a Craftsman pressure washer about 18 months ago. At about 14 months and being used for personal home use only, a threaded plastic valve cover cap blew out of the side of the pump unit. This cap does not have a part listing and can't be purchased separately. You can't buy the particular valve and cap separately, but must purchase the entire valve package. The other option is to purchase a new pump unit for over 120.00 IMAGINE HAVING TO BUY A NEW ENGINE BECAUSE YOU LOST YOUR OIL CAP.

I now have a useless high dollar item while Sears and their supplier are fixing the price of parts.

John of East Greenbush, NY October 9, 2008

John of East Greenbush NY (10/09/08)
Purchase a Gazebo in 6/13/2006 sold by sears and made by JRA Furniture, need a new top after only 1.5 years of use, called 800 number on flyer that came with it and the phone was out of service call sear said I purchased it their gaveall the info to customer service and they said they went out of businee and could not help, but oh sears made their profit,

Roof fell apart after a year or so use, and frame rusted after i year

Howard of Centre, AL October 7, 2008

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