Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

Richard of Tampa FL (10/18/08)
I purchased a Craftsman pressure washer about 18 months ago. At about 14 months and being used for personal home use only, a threaded plastic valve cover cap blew out of the side of the pump unit. This cap does not have a part listing and can't be purchased separately. You can't buy the particular valve and cap separately, but must purchase the entire valve package. The other option is to purchase a new pump unit for over 120.00 IMAGINE HAVING TO BUY A NEW ENGINE BECAUSE YOU LOST YOUR OIL CAP.

I now have a useless high dollar item while Sears and their supplier are fixing the price of parts.

John of East Greenbush, NY October 9, 2008

John of East Greenbush NY (10/09/08)
Purchase a Gazebo in 6/13/2006 sold by sears and made by JRA Furniture, need a new top after only 1.5 years of use, called 800 number on flyer that came with it and the phone was out of service call sear said I purchased it their gaveall the info to customer service and they said they went out of businee and could not help, but oh sears made their profit,

Roof fell apart after a year or so use, and frame rusted after i year

Howard of Centre, AL October 7, 2008

Howard of Centre AL (10/07/08)
I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.I eventually got to the point of talking with a supervisor about the problem,but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor.

Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.To make a long story short one day the tractor just blew and would no longer start.When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor.the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

Howard of Centre, AL October 7, 2008

Howard of Centre AL (10/07/08)
I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.

I eventually got to the point of talking with a supervisor about the problem, but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor. Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.

To make a long story short one day the tractor just blew and would no longer start. When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor. the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

Jeff of Ada, MI October 4, 2008

Jeff of Ada MI (10/04/08)
Never agin will I buy Sears Craftsman products. I have purchased 3 cordless drills in 8 years. An 18 volt drill/saw, a 16.8 volt drill and a Lithium drill. The 18v and the 16.8v batteries gave out after just a couple of years. The lithium drill just stopped working after a few months. I brought the lithium srill back and they gave me a new one.

Also, I purchased a Sears DLT2000 riding lawn mower brand new from Sears and it now has less than 550 hours but I have spent in excess of 600 fixing the piece of crap. Front tires fell off, both front rims and axles had to be replaced, carburator had to be rebuilt, the seat split and get this; the seat is discontinued so I have to put up with a split seat for as long as I keep this piece of junk. It was supposed to be a well made machine.

Then to make matters worse, last week (Sept. 2008) I called some Sears 800 number for repair of my lawn tractor and some dude from India answered and told me I had to bring the riding lawn movew to Sears to have it fixed. So I loaded the beast onto a trailer. When I got to Sears they said we don't fix those here, you have to make an appointment to have our repairmen come to you at a minimum cost of 95. So I tried to explain the dude from India was very serious about me dropping it off at Sears even though I told him I thought he was wrong and sure enough, I should not have listened to him. Anyways, Sears said they would give me 10% off any parts I need (big frikkin deal) and free shipping for my hassle. I told them I wanted to trade the piece of crap mower in for something better. But of course that was a big nope. Stay away from Craftsman, they suck big time.

Sherri of Pangburn, AR October 2, 2008

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