Sears Windows

We bought our house in 2007, and had Sears salesmen out in 2008, to discuss about all new windows in our house (10 windows). Everything sounded great, and we proceeded with the installation. The guy who was installing the windows brought 2 teenage boys to help. They had no clue what they were doing! Within 3 days, we contacted them because they installed a wrong window into our room upstairs. We were supposed to get a slider, and that's not what we got, and Sears wouldn't replace it! Then, we noticed 2 of our dining room windows were very crooked, so we called them, and they sent out the same guy who messed it up in the first place to fix it? He got nothing done!

The following winter, we contacted them again, because most of our windows leaked air, and the window in our bathroom leaked water, and it's a picture window. It doesn't even open! So they sent out 2 other guys, and they said our windows were not installed well. They came out and changed a panel upstairs, and said they would contact us, and we have never heard from them again! The last time we contacted them in 2010, they pretty much said "take them to court". We're out about $10,000, and still need good windows! Don't ever do business with Sears, ever! Their salesmen are nothing but liars, and Sears hires inexperienced people to do their work, and will not even back it up! I am still hoping for them to do the right thing, and install good windows that we paid for, 4 years later! I wish I would have done more research on them, before hiring them, but just thought Sears was a respected company. Boy, were we wrong.

I received a mailer that said "Custom Replacement Windows $269 Each Installed". There is a phone number to call for an in-home consultation 1-877-587-2146. I called the number and the sales rep said that the statement mean that there was a discount off of the price of 5 windows of $269. There were no supervisors available. I think the ad is misleading and generates interest under false pretense.

I ordered new windows for our home. At the time I explained to Mr. T. that I would prefer to not have the installation done till mid-March. Since then I have been inundated with calls to try to get the installation date moved to an earlier date. The real kicker is I have received a bill from Sears for part of the work. If Sears is hurting that bad for the money, maybe I should close out all my Sears accounts and cancel this order. Emotional stress on both my wife and myself, plus fear of a money-grubbing company that can damage my good credit rating!

In 2005, I called Sears for an estimate on replacement windows. The sales guy came and sold me with the warranty saying that if anything at all happened to the window, Sears would replace it - end of story. The windows get installed by a guy that not only is not qualified to do the job, but also tries to tell us that if anything comes up and we need the windows fixed, to call him directly - not Sears. At least I did not fall for that one. So then it starts raining inside the bay window into the kitchen sink.

So we call Sears and the same incompetent guy comes back out to fix it. A few weeks later, the caulking starts coming off the windows, so we called Sears. They called the guy. The guy calls us and tells us to just get a tube of caulking and go around and caulk them ourselves. So we called Sears back and even though we demanded they NOT send the guy back to our house, there he is with another older more competent man to babysit. So they recaulk. The back of the house looks like a kid did it with caulking everywhere. I did not call Sears about that because I just wanted the whole thing over.

So fast forward to 2/1/09. Ice begins to appear inside the big bay window over the kitchen sink. Ok, I call Sears AGAIN. They will pay for the glass to be replaced, but I have to pay for the labor. Get estimates. I call to get estimates. The window company that comes says no wonder the seal failed, they did not build a roof over your bay window. A roof? Why yes, in fact all bay windows need to have some kind of roof over them. Who knew.

Now, months later and after several conversations with Sears that ended in me crying, I have given up and accepted the fact that I will have to pay for the labor and the roof over my bay window. I have another company come out to estimate both the middle and side window now because by now the side window in the bay is failing too. He says, your missing roof isn't your only problem.

The window is pulling away from the house because the cables were not installed. Cables? Yes, cables. Apparently big bay windows are installed with cables attaching them to the house so they don't fall out. Well, not my big bay window, but normally, they are. So now I call the attorney general and better business and neither can help me because the labor was only waranteed for one year. I hate Sears so much that I even stopped watching extreme makeover.

Dryers. But this one was brought brand new Sept 2008. It now Broken, it will not turn on. My mom is 76 years of age,it is under the one year manufactors warranty, last week they were to come and fix it ( they made a point to say if you broke it you will pay to fix it. After the service person put the appointment off till the end of the day on a Friday. He came in asking for a Credit card or no work would be done. Again this is a 76year old woman. My husband heard what was doing on. And ask the man to leave till we called Sears to ask what is going on why did he asked for a credit card before anything was done, he had not even looked a the dryer.

Well we got the run around the Sears Customer Serive said no you should not have to pay anything because it was under a Warranty. Then the Service dept or the company that works for Sears ( we dont believe they are part of Sears) Because they have a different truck). Anyway the Service dept says she has to pay $ 79.95 for the techinan to come out and look at it, and if we did something to it we have to pay for the parts. I told this person this is wrong, and as you can see they keep wanting to blame customer for a dryer that does turn on.

Anyway they are coming tomorrow there is power going to the wall switch and the switch on the dryer and the fuses are all good. ( eletrican look at the power for us). This is the worst company to deal with. My mom has to pay for someone to come look and fix a dryer only 8 mos old. What are they doing selling bad stuff to make more money. Before this my mom had another dryer from them that did not heat up they talked her into getting a extended warranty and they keep changing the motor so much that they started chargeing her instead of $65.00 a year to $165.00 a year, till I found out this out. So as todate it has been 2 weeks to hopefully as promise get here to fix the thing. But the story continues

I had 13 windows installed by Sears 2.5 years ago. We paid $15 000.00. From the moment our windows were installed, we could here them popping. Sears did come out to investigate but advised that there was nothing wrong with the windows. In November 2007 (one year after installation) I had decorated the home for my daughter's birthday party & noticed that the streamers I put up in front of a window were moving (no it wasn't my heater). Sears did finally come to investigate & it was noted that most of the stops on the inside of the windows were loose, allowing air in.

We agreed for Sears to just replace some stops on one window to see if this would fix the problem. The problem wasn't fixed. We live in a cold climate. This past month it has been minus 20 - 35 degrees celcius. Sears agreed to replace 2 windows to see if this would help & I wanted to know who was going to pay my escalating heating bills. Sears sent out a company to assess the air leakage from our windows. Sears advised that after window installation they would repeat the test to see if there were anymore problems.

It is now 2.5 years later & I still don't even have one window changed out. The company that checked our windows for air leakage founds faults in a number of windows, but one window in particular, was very drafty due to poor installation. When I called Sears to see if they could replace this window as well, due to the faulty installation, Sears advised that not only would they not replace this window, they have decided they will now only replace one window. I have asked who can I speak to so that I could complain, & Lana (the lady that I have been dealing with) advised there was just her.

I asked if I could speak with someone in head office & she refused to give me any telephone numbers. She said that she would call the vice president to see how he would like to be contacted. My response was I beg your pardon, give this person my telephone number & have them call me. My phone isn't ringing. It is the Christmas season, so I have decided to wait to continue my plight in another week. We have been more then enough patient. Yes, I have gotten angry & shouted, but I'm out $15 000.00! DON'T EVER DEAL WITH SEARS. WE WILL NEVER DEAL WITH THEM AGAIN. I ONLY HOPE THAT I DON'T HAVE TO GO TO COURT TO FIX THIS. I STILL HAVE A GLIMMER OF HOPE THAT THEY WILL DO THE RIGHT THING.

Sears Estimate Paul

Measure windows

Tentative date for windows to be put in ???

August 25, 2008; Monday
Sears to start job of windows and siding. Pulled in with wrong width on insulation. thinner than agreed upon.
Also discovered two living room (after they installed them) windows were not made as agreed upon in our signed contract.

Accepted them as is with Sears gift card after calling Jason. told they couldnt be designed with top opening and top portion being the only portion of the window screened on (oreo) windows.

August 31, 2008; Sunday

Sears finished job of windows and siding

Vinyl fascia on back side came off2 pieces plus tore kitchen window screen in the fall

Suppose to replace fallen fascia??

October 10, 2008; Friday

Joe comes to finally replace fallen fascia. He comes while we are working. We were assured by Joe he would check other fascia to prevent possible future problems. He stated in an earlier phone conversation his workers had done the fascia on back side of house and he would check it out to assure no future problems.

Tuesday we begin to notice things like our dog had been kicked or hit??took to vet with ribs badly bruised. There was a swollen area somewhat larger than fist size. Vet stuck it with a needle to remove some fluid to acknowledge it was a bad bruise and not something else. It took three weeks for her to heal.

Oct. 20, 2008; Monday
Discovered missing items from garage/pole barn and reported to the police. Over $2,000 of items gone. .10 gallon gas can with gas; electric generator; power saw and large nail gun

Truck parked in pole barn had been gone through apparently looking for key to move it to get air compressor cord and hose free to steal it, but couldnt move the truck so left compressor.

December 13, 2008; Saturday
Called Sears after coming home to many pieces of fascia flapping in the breeze and some had fallen off.
Emailed Paul (Original sales person) pics of some of the house, after calling Sears service number.

Monday husband called Sears.

December 23, 2008; Tuesday
Timothy called in the morning to send out another Sears installer (REALLY GOOD) to put all fascia up again PROPERLY. I stated we would be at work and had reservations about this given our past experience, but gave in just to get our house looking decent.

It is winter and cold due to be wintery Wednesday so not sure how this will affect installers trying to work.

I purchased replacement windows for my house 6/26/03. I was assured that they were guaranteed for life. Recently, I noticed that mold was growing between the panes of glass and I called, gave the computer generated number on the sash for a replacement. I was told that if a tech came out and installed it the cost would be $100. If I chose to install it myself the cost would be $50. That was satisfactory.

I received a call from Sears Home Improvement in Birmingham from the project manager named John. He said that I could pick up the sash in Birmingham for no cost. Since Birmingham is 130 miles away I asked if it could be sent to the Montgomery Sears store which is only 25 miles away. The answer was no! I then asked if it could be mailed and was quoted a price of $197 for mailing. I asked how much if a tech installed it and the quote was $197.

THIS MAKES NO SENSE! In the first place, UPS shipment costs would not be anywhere that much even with packing. Secondly, that the cost of shipping and tech installation are the same also MAKES NO SENSE! I feel that I am being held hostage here! Either I drive 260 miles round trip to pick up the sash or I pay through the nose to have it shipped! Self-installation of a sash is no problem!

I'm a good customer of Sears and don't think this is right when the window was obviously defective! It certainly gives me pause in considering any other home improvement services. Please advise!

The problem is that I was supposed to get opaque windows for the two bathrooms and did not. Also, the sales pitch indicated that the windows would open so easily that you could use one finger, they don't. Finally, the warranty document that came in the mail says 'limited warranty' to manufacturer defects. I have contacted several people, several times, within customer service. I was given the run around for a couple of weeks, and now found out that although the opaque windows were ordered and are in at Sears, they will not install them unless we pay extra for them. The reason is that the salesman did not put the opaque windows on the contract because the person who suggested and ordered them for us was the final measurement guy.

I hires Sears to replace 6 of my old windows with new windows. This was in June 2005.T

hese windows are suppose to be heat resistant (even with the sun shinning through them), but they do just the opposite.Fast forward to winter 2006 - the windows are suppose to keep the cold out but they don't. Cold air comes through the sides of the windows so I have had to turn my heat up.

I have called them twice to come and correct this situation. My son cannot sleep in his room because of this problem and has missed school because of drafty windows. I am very upset that I am having to pay for windows $7200.00 that are not acceptable.