Scotts Lawn Care Products

I purchased a Scotts Pro Edgeguard spreader from Steins Garden and Gifts for $105.00. The first time I used it, the handle broke into pieces. The only thing Steins would do is agree that the product was a piece of junk. I don't know if he meant all Scotts products or just this one. For $105.00, I would think it would stand up better than this.

Scotts Lawn Service Carrollton performed an application of Chipco Top Choice containing Fipronil on my yard by mistake instead of my neighbor located at **. The technician, Justin ** - Trk Lic # **, carelessly applied the product to my house without making certain to read the address. James ** from the Arlington office came to my house and discussed the effects of Fipronil with me and my wife. My wife and I have been diligent for two years, since we moved in to the house, to apply only organic products in the lawn and beds. We have been using products such as dry molasses, horticultural corn meal, diatomaceous earth, and organic fertilizers.

Service is the worst. Shouldn't even be a star symbol for this company. Thought they were professionals but it seems they do not care whether they have customers or not. Lots of promises and my lawn has never looked worse. When I complained and asked for someone to look at my lawn, it seemed my hours did not coincide with their hours (I can be home at 4:15 p.m.). Caught service man not applying all chemicals. Manager was not concerned and obviously did not believe me. Manager set appointment (was not happy about it since this would be after 4 p.m.), but never arrived and never called. But, I kept getting phone calls to pay my bill.

When I called office, receptionist said that the service manager had cancelled my appointment but even she agreed that I had not contacted the service manager to do that. Very mysterious. I think service manager checked out back yard (which is entirely weeds now) and saw that this was a lost cause, not worth fixing (or keeping customer) and cancelled the main manager's appointment. No concern for customer. No concern over cancellation of services. Guess they really don't need the business.

They continually call, trying to get you to purchase more product. I asked them to remove my cell number from their records and they kept calling. I tried to get their billing straight and was told I owed nothing. Then a month later, I get a bill and two late fees. You can't call them and speak with a real person unless you do it 8-5 Monday through Friday. Avoid this company at all cost.

Beware! These people will hound you for the rest of your days if you sign up. I told them exactly what I wanted and no more. They did the aeration job on my lawn even though I declined several times. When I called on it, they claimed my wife okayed it. She didn't. They want me to pay half of it. They charged $315 for it. Then, they turn it over to a collection agency and they hound you, too. Stay away!

Last spring I used Scotts turf builder Max on my yard. On the bag it stated, "for any grass,any season." It killed all of my St Augustine. Did not affect what little bermuda in the yard.

I inquired about Scott's lawn service after having treated my lawn for a few years on my own. Scott's continued to harass me on my phone every year for 3 years straight, even though i told them the 1st year i didn't want their services.

I asked them "why do you tell me i need 6 treatments when you sell 4 at the stores?" Whoever it was couldn't provide me with any answer except "i don't know". I ended up going with a company that explained everything to me, why they did each treatment that they did, and that it would take time & patience to see the end result I wanted.

I have Scott's Lawn services for nearly one month. I noticed areas of weeds growing faster than before. The reason we called them in was to take care of this problem. When I called the branch manager and tried to explain the damage, he became very rude and blamed me for the way the lawn is looking. He kept defending himself, cutting me while I was the one who called them several times asking to talk to the manager, who was unprofessional and rude.

When they were trying to earn my business, there was a call on a daily bases but when the issue about the weeds came up no one want it take care of it. Their customer service is the worse and so the management which was extremely unprofessional. Finally, the manager told me that he was coming over to inspect the lawn himself and we agreed to meet at home but he only left me a note knowing that I want it to meet with him and I took the day off just to get the matter solve. When we talked on the phone a few minutes later he told me that he did showed up but there was nobody there. I asked what will he do and his answer was that there was nothing wrong with it and this was my fault for not watering the lawn the correct way. They told me from the beginning what to do and how and now it becomes my mistake but they never will tell you how poor maintenance their tech's do when it becomes to do their job's.

I was at home the last time they were here and I called them right after he left to let them know that he did a poor job spreading the fertilizer. It looked like he was going to spread a couple other homes in the subdivision and did not spread anything at all at home. Their management is very unprofessional and more likely at their Orlando branch. Do not use this company because it is going to be a waste of your money.

We just got someone to get him started to do what they were suppose to do and now we have to pay for starting service because there are too many weeds.

I started using Scotts Lawn Service in the spring of 2010. My lawn looked lovely and I wanted to preserve it, by fertilizing and maintaining weeds. Within a month, my lawn started to look a little compromised. It wasn't as green and weeds were appearing everywhere! I called the company and they said they would address it. After another application, a week later the grass looked horrible.

Meanwhile, my neighbor's lawns were looking lush and healthy. I was told by Scotts that the weather was responsible. Mind you, I have a sprinkling system and just purchased a brand new tractor. They kept blaming the way my grass looked, because of the hot weather. I was paying $52.50 for every application and my grass was sparse, weedy, and dead. I complained, and they did nothing. I called many times, never to have my problem addressed. I withheld the last 2 payments and said I wouldn't pay until they made my grass look better. They sent me to a collection agency, talk about a lot of bad customer service. I tried to pay online and they said they terminated my contract and couldn't pay online. They are impossible to deal with, and never follow up as promised. I paid my bill and said I would never send them any referrals, and make sure my neighbors know about how I was treated.

On 3-8-10, a salesman knocked on my door, offering lawn services. Since during spring, I am really busy in my work and I agreed to accept a service, which included weed treatment for $36.00 per application.

He offered other services, but I mentioned that I had a project building a patio and stone landscape work. I only needed weed treatment for now, but after the patio/landscape is done my next project would be sprinklers installation. They started calling very often, offering more service and I continued declining, repeating time after time the same reason I stated before.

Finally, I decided not answering their unwelcome calls during dinner time. On 6/26/10, I received a $116.00 bill instead of the regular bill, which included $80.00 for GrubEx treatment. When I called why because I did not authorize, Melanie said I did. Of course, I knew I did not then she said Mr. did. I live with my minor children and nobody authorized; therefore, I emphatically dispute those charges. I have been calling multiple times and now they hired a collection agency that is threating me with more action. My peace of mind has been disturbed. My time trying to resolve this issue is valuable for a single mother taking care of her elderly mother and their minor children.

They came to my house without my authorization and aerated and seeded my lawn. Tore up parts of my lawn from the aerator and made a mess of my lawn. To say the least, I am very upset.

Be aware of Scott Lawn Service. Scott people came to my home to offer their services. I thought let me see how they do improvements to my Fescue Grass. I had little bit weed in my grass and thought Scott main service will take care of my grass. They told me they will treat my grass and everything will be good in few weeks. They have treated but it happened other way. They have killed my glass completely. I have no idea what feed to my grass. I called them to take care and they told me someone will come and look. Nobody has been showed up yet.

I do not have any option. Only option I have is write a complaint. It will cost me $2000 to replace my grass. Scott lawn service is scam. They are fooling people. Grass has so much chemical. When I touch that grass started itching my foot and hands. I have no idea what's going on. Please help. What should I do.

I had requested back on June 10, 2010, that Scotts Lawn care stop treating my lawn as it looked worse that it did before they started treating. I spoke to the rep and told them not to come back out to my property. He indicated, I had a $80 balance. I gave him permission to done a one time charge to my account to clear the balance. I have since received at least 5 phone calls from them stating they are coming out to treat my lawn.

Each time, I have indicated I do not want the service. Today August 5, 2010, I get another call from them, say, they are coming out tomorrow again. I contacted them and indicated I had cancelled the service. I was then told I had a $40 balance. I indicated that that was not possible as the service was cancelled in June. They said, they would take care of it.

Low and behold I look at my account on line same day and have processed an unauthorized debit to my account. I contacted them and was left on hold for 18 min. I hung up and called back and spoke to Matthew, who said he was the branch manager. I told him I expected them to credit my account back as soon as possible. He indicated he would look into it. As I explained to him I had canceled back in June and as such did not approve any further treatment to my lawn so there was nothing to look into. They simply needed to reverse the charge.

He got a real attitude, asked who was his manager and he told me he was the only one I would be dealing with and that he did not have a boss. I then asked, if he owned the business, he said, "No" and say that Todd was the owner. I requested that he made Todd call me back and was told there was a very slim chance of that happening. I asked him, was he telling me that as a customer? I was not important enough for Todd to return my call? His comment, "Well, I could lie to you."

They have charged my account for unauthorized services. I cancelled back in June and they are refusing to cancel the service and are continuing to charge my account without authorization.

Scotts left an invoice of $44.85 in middle week of June 2010. I called them and spoke to manager Jim saying that we did not authorized to put fertilizer in our lawn. He said that you did not call to cancel the service so we continue. In response, I said that as a courtesy, someone has to call us and tell us that they are coming to do the service for lawn. After arguing with them, I end-up saying that ok I will pay the bill, but from now on please cancel all the services. He said ok I will put the hold on your account.

On August 5, 2010 they send another bill for Lawn disease control and gurb prevention. I called again and spoke to Jim, this time he rudely spoke to me. He said that I told him that our grass is not good and he wrote a note in computer on June 29, 2010 that we requested a service for lawn disease and gurb control. He was lying. I told him that we want to cancel all the services. This conversation should be on his recording. When I asked that why did you do not call in advance that someone is coming to put chemical in our lawn so he respond that this is customer's responsibility to call them and make sure that the service is performing when and what time. I did not see any company does this. I am not satisfied with Scotts. This is a scam. This means all the time we have to call and ask when are you coming and if you do then when do I have to call to tell you to stop the services. Please be aware and do not contract with Scotts Lawn services. They are running a scam. Specially Wayne, NJ department.

Scott's billing system is a rip off. Make sure at every application you meet with the technician. I was over billed for services and the local office refused to offer any type of resolution. Do not use them!

I tried to apply Scott's Green Max last evening. I followed the instructions and initially had no issues applying the fertilizer using a Scott's drop spreader. Within 5 minutes or less the fertilizer, which poured out easily into the drop spreader, became clumpy.

After another 5 minutes the fertilizer in the drop spreader became almost like the consistency of dough. I scooped up a hand full and was able to form (with light packing) it into a shape of a snow ball which held it shape. I live in the Houston Gulf coast area and we do have high humidity but this is wholly unacceptable.

I was not able to put down a consistent application if any. By the time I got to the back yard, I had to increase the recommended stetting by two times and still wasn't getting much out. I have had good results in the past with Turfbuilder Scott's products but this stuff is just junk. Very disappointed. After reading other people's complaints about Scott's customer service, I am not even going to waste my breath.

I contracted with Scott's last year to treat my lawn. The first problem occurred in July 2009. Scott's called to offer two pest treatments on my yard. I agreed to one and stipulated they call me back before the second one and I would make a decision at that time. They put the first treatment down in June. In July while I was away on vacation they called and my answering machine picked up. When I returned from vacation I had a bill for the second treatment.

I called to complain I had not authorized the treatment. The female rep told me that because somebody answered the phone and it was not cancelled, it was automatically approved. I was shocked and asked her how my answering machine could authorize services at my house. She then stated that they would have never agreed to call before applying the second treatment that if you agreed to one you agreed to both. I then asked why then the need to call and have it authorized. She cut me off and stated I was responsible for the bill. I reluctantly paid it figuring it's cheaper than a legal battle.

Fast forward to June 2010. I installed a paver walkway along the side of my home and re-graded a 20' x 50' area along my house to control water runoff. I re-seeded the area and covered it with straw. After about 2 weeks the new grass was up about 2 inches. Scotts came to treat my yard and the "professional" lawn tech drove the motorized spreaded through the middle of my newly seeded grass leaving ruts in the new top soil I had spread! I called to complain and was asked if I notified them the area was seeded. I told her I thought a lawn professional should be able to recognize an area that size was seeded. No response. I asked for a manager to call me.

After one week with no response I called back, cancelled my account and asked for a general manager to call me. It is now July and I have heard nothing. Don't contract with Scott's Lawn Service. Their techs do a crappy job of spreading their materials and their customer service is the worst I have experienced in any service industry. Go with somebody else. Scott's is a bunch of crooks. $60 plus in unwanted services, ruts in $300 worth of new top soil. Newly emerging grass killed by tech driving over it.

I have Scotts Lawn Services for nearly one year. Last month, I noticed areas of brown patches couple of days after the cinch bugs control was sprayed twice in 8 days. When I called the branch manager and try to explain the damage, he became very rude, blamed me and my yard cutting services for the damage. He kept defending himself, cutting me while I was trying to explain the damage, and extremely unprofessional. Finally, he told me that he was coming over to inspect the lawn himself, but he did not show up. When approached on the phone few days later, he told me that he did not say that he was coming right away and he will come in next few days. He never showed up for inspection and never called me. My lawn has more ant-hills than last year even after the two pest control treatments. I was charged a hefty sum for those treatments.

I think this company has a bunch of unprofessional people specially, their Orlando branch manager. Before you sign up with them, think twice. They are expensive, and you would think, you pay more money and get better service, but all they do is try to get you signed up for more services, tree and shrubs, pest control, aeration. More means to keep you paying them, but no positive results and rude customer service. I have to spend approx $ 1,500 to replace the dead grass and when I asked them to pay, he literally laughed at me.

I want others to know that this soil is not what one would think.

I went out to Wal Mart and bought Scotts Turf Builder Grass Seed - Classic Mix, 20 pounds. The grass where the landscaper seeded came up beautifully. Thea areas that I used the Scotts produced mostly weeds. I called the landscaper and he brought me over some of his seeds and is starting to grow. I contracted with the local Scotts Lawn Service to do my lawn at various times during the year. In fact, when the person who came over to do the lawn, mentioned that he had to avoid the areas that I had seeded and would have to come back later because weeds were starting to grow. I am thoroughly disappointed with Scotts Grass seeds product that I purchased. Looking forward to hearing from you.

I see a lot of inconsistencies in what has been posted on this company thus far. Their prices on a 43000 ft aeration is about a quarter of the $1770 mentioned. I don't believe it. Folks in PA won't have crabgrass in March, period. I bet my life it's poa annua or some other form of bluegrass. As for Scotts being responsible for the lady that applied fertilizer onto her own walkways and drive, how is that their fault? As for their weed control, I know for a fact it works like a charm. I work for Scotts in the western region.

I personally apply all of our professional grade products to my lawn. My lawn is the best lawn for blocks and blocks. I bought this house 12 months ago and the yard was laughable at best. I applied round up two times and slit-seeded (verti-sliced) the lawn with our proprietary thermal blue/tall fescue seed. Nine months later, my lawn looks so great. It has been suggested that we use it in some of our literature as photo evidence of the realistic expectations.

Many of the issues listed in the previous complaints are due to illogical expectations. We aren't a miracle service. If you don't water, the lawn will look poor in the heat. If you water after a liquid weed application, it's not going to work. If you read the invoice and retain the information, our products will deliver superior results. As an employee, I do apologize for any aggravation caused by Scotts, but I feel a lot of the complaints are highly exaggerated. I may be slightly jaded, but I deal with complaints such as these on a daily basis. You quickly see through the smoke and see which are stereotypical problem customers and who really have an issue.

Second Writing: please read original. I was disconnected while on hold the first time I contacted Scotts Company at the number provided above. I called again, this time spoke to a Supervisor, Hillary, after we went through similar conversation as before I requested a case number and was finally given one. We concluded that I was going to contact the company I purchased the pavers from to obtain a quote for cleaning the rust stain and I needed to submit to Scotts Consumer Service the Ref. case number, with original proof of purchase and bark code and three pictures of the stained pavers. We are going to proceed with this and we'll see what happens. We do not have a quote on the pavers cleaning service as yet.

We purchased at Home Depot a Scotts Green Max Southern Lawn Fertilizer that includes Iron for deep Greening on 4/1/10. We followed the instructions in the package. It was spread with a professional spreader as instructed on the same day. The next morning, when I went to retreat the newspaper, I noticed my front pavers, and the side walk were stained, like a rust shower. We tried to clean it with a rust remover liquid with no results. I contacted Scotts Co. at the telephone number provided above and spoke to Angela.

She listened and told me she never received a call like mine. However, she mentioned that Green Max was a "new" product. She put me on hold several times, and finally said her supervisor told her we would be compensated for the cost of the Scott fertilizer package. She truly insulted me with that answer and her supervisor should be fired. When I told her that I needed help to correct the pavers situation and none was given, she put me on hold again and after a long time, Angela said her supervisor told her to inform us to have a paver expert to try to clean the pavers and they would reimburse me. Nothing was provided in writing, nor via e-mail. Can you advise me what to do? Stained pavers front of the house and pavers in the terrace, front sidewalk. No estimates have been requested as yet. Thank you.

Jason was the sales rep. I explained to him that I had a NEW LAWN...NEW meaning new sod that was placed last year. Had the first treatment on 3/29/10. The invoice state the tech placed product on 2.97 sq ft! Now I have crab grass and all sorts of weeds. When I called the local office of course Jason does not start until 11am. Spoke with the person who answered the phone who, by the way she spoke is an expert on lawns although she has never seen my lawn. She told me that I didn't know what crab grass was and what I was seeing in the lawn was not crab grass because the weather was too cool, it was too soon, etc. I told her I knew exactly what crabgrass looked like and it was in my lawn.

The next day, the tech showed up (by the way without any notification which I had requested and was told that this was not a problem) and told me the exact same line that I got from the expert in the office. He also stated that I could not expect for weeds to be prevented as my neighbors were not being treated. WHAT? Does that mean Scotts is taking money and I will still have weeds in my lawn? I called the office and asked to speak to Jason and of course for someone who comes into the office at 11am one should expect him to be at lunch at 215pm! I spoke with the "manager" who, by the way, gave me the same exact excuses that the previous two people had given me. Well your customer service training is successful! They all know the "the customer is wrong, we are right" lesson verbatim. Now my lawn is infested with weeds and I must find another service to do the job right. THANK GOODNESS I DIDN'T PREPAY!

I used Scott fertilizer throughout. I used the winterize and we used the regular bonus in March. We normally do not feed the grass in the winter but we wanted to get a handle on the weeds, we have more weeds than we ever had and my yard is horrible. My St.Augustine grass is not growing and I normally have the prettiest yard. I have lost faith in their products.

Lawn service killed my lawn and I have repeatedly tried to make contact with them since the 2nd of April 2010 with no luck.

I can not get your $5 coupon for Easy Seed to print. I never had this problem with any other print online stuff. What's the problem? I spent more than $5 of my time and just gave up. I will buy a cheaper brand.

I have contracted for lawn fertilization and weed control with this company for at least 3 years. The application date of 6/1/09 for weed control was not effective as the weeds remained. Per their guarantee, I called and they reapplied weed killer and told me to wait at least 10 days. Still there were no results. I called again and spoke with Andy. I told him to just credit this service fee and cancel my service. He refused stating that they would stand behind it and continue to come out until I was satisfied and weeds gone. I told him I was concerned about too much weed killer on the lawn and to just credit the account. I then took pictures before hand picking the weeds out of lawn. The account was subsequently turned over to collections, Andy doesn't return my calls, corporate tells me they cannot do anything and collection agency is nasty and rude.

My sister and I decided to contract Scott's Lawn Service to take care of our fertilization and weed control for the past 3 years. The first 2 years were pretty good. We witnessed a pretty good change in our lawn. We had a good relationship with the branch manager at the time. He was always very nice, informative, and took our concerns very seriously. Last year, we started seeing brown spots so we called and asked for the manager and found that he was no longer with the company but they would send someone out to take a look. When the representative arrived, he was rude, very arrogant, and had no clue of what was going on with our lawn. He actually tried to blame us for the decline. I was ready to cancel but I decided to keep them through the year.

After approximately 2 weeks later, a young man arrived for our next treatment so I decided to walk out and speak to him when he was filling his spreader with fertilizer. I happened to look at the bag he was using and I found that it wasn't even a Scott's product! When I asked why he was not using the Scott's product that I paid for, he replied that they were waiting on a shipment but the stuff he was using was just as good as Scott's! I don't pay for just as good as Scott's, I paid for Scotts! Do not contract NW Indiana Scotts Lawn Service! They ripped me and several of my neighbors off!! If you do use them, make sure you look at what they are applying!

Scotts Lawn Service took care of my neighbor's lawn. According to records, they applied herbicides during a windy period. The wind carried the herbicide into my yard, damaging and/or killing a number of plants, including several large shrubs a tree, and a grapevine. Additionally, my HVAC is on the side that was sprayed and because temps were in the 30-40 degree range at the time (early 2009), the HVAC was on at the time.

Upon noting the damaged plants, I contacted the manager of the office that applied the herbicide and the Tennessee Dept. of Agriculture. The Scotts manager denied that they had caused the damage. The Ag Dept. tested the plants and soil and determined that herbicides were present in the plants and the damage was likely due to herbicides that had drifted during the application.

In Spring 2008, my family lived in a rental property in Mooresville, NC where I first made contact with Scotts Lawn (from a promotional ad by mail). I requested to have someone come out and give us a quote to treat a .43 acre lot (weeding etc0. The quote for the requested treatment went well, however the lawn rep. tried continuously to convince me that the lawn required aeration and lime care. I REFUSED that treatment after receiving a quote of $169.00, but the normal treatments went well.

We later moved to another rental property a few miles away where the property was approximately 1 acre. We received a new quote for weed control etc. and an additional quote for aeration where Joy quoted us at $332. After treating the lawn in September 2009, we received an aeration bill from Scotts Lawn for $1,772 just to aerate. However, the initial aeration quote in August 2009 from "Joy" was $332. We are now receiving harassing phone calls because we are refusing to pay $1,772.00 as that amount was the total amount quoted for all services which included aeration.

There is absolutely no way, we would agree to pay est. $2,000 for aeration (1 acre) on property that we currently rent.

however the lawn rep. tried continuously to convince me that the lawn required aeration and lime care. I REFUSED that treatment after receiving a quote of $169.00, but the normal treatments went well. We later moved to another rental property a few miles away where the property was approximately 1 acre. We received a new qote for weed control etc. and an additonal quote for aeration where Joy quoted us at $332.

After treating the lawn in September 2009, we received an aeration bill from Scotts Lawn for $1,772 just to aerate. However, the initial aeration quote in August 2009 from "Joy" was $332. We are now receiving harrassing phone calls because we are refusing to pay $1,772.00 as that amount was the total amount quoted for all services which included aeration. There is absolutely no way, we would agree to pay est. $2,000 for aeration (1 acre) on property that we currently rent.

We've contacted Scotts Lawn Care and advised them of this error in pricing and they insist that we agreed to this price. We've asked repeatedly for them to send us or play back the initial tapped conversation where we supposedly agreed to this price. When we received the confirmation for service call, we repeated the aeration price at $332 and the representative CONFIRMED.

We have since requested that Scotts, discontinue service until this issue gets resolved. I also personally communicated that I would be sending a letter to their corporate office and filing a formal complaint of this bogus scam attempt. We have not received any calls back from Scotts Lawn Care with respect to resolving the error in pricing, but continue to receive billing and calls from credit collections for this outlandish price. Our worst fear is this issue will go unresolved and this bill will be reported to for credit collection. We are in the process of cleaning credit to purchase our own home and this bill will pose a huge problem if not resolved. Please help!

After two years with another lawn company,I switched to Scott's two years ago. Being reasonable, I allowed Scott's the first year just to bring my lawn up to speed. This second year I was very disappointed, i.e. weeds (more than a few) growning randomly in my front and back yard and bare spots. My "Lawn Care Specialist" explained my lawn was aerated and overseeded incorrectly the year before (by Scott's), consequently they would do it properly for free this year. As aeration time approaches, Scott's quoted me $120.00 and shows no record of my "Lawn Care Specialists" assertion. Given my disappointment with my lawn, I called and Scott's immediately sent out a guy to look over my lawn. He agreed things needed cleaned up and promised to do a good job. Little did I know this "good job" he promised was simply me throwing more money away to fix their negligence. Expecting my lawn to be made right per their "Satisfaction Guranteed Policy", I was surprised to see a bill. I contact Scott's in writing, asked them to stop all work on my lawn until they provided me with a plan showing what is their responsiblity to fix and what is my responsiblity to pay for. They were not to do ANYTHING until I received a detailed plan. Guess what? Yup, I received another $44 treatment. Since then, I've paid both bills...I want nothing for free. But besides my complaint here, I will follow up with the Better Business Bureau.

Please be aware of the Scott's Lawn Care season-to-season contract scam. In fine print on the bottom of the contract, it states (paraphrased) that for the convenience of their constomer the contract will extend from season to season. Now you would think that would mean from spring, to summer to fall. The convenience being the customer would have uninterupted sevvice. This season to season really means year to year and if you do not oontact in writing they will continue to service your lawn if you want them to or not.

After the first application this year I called and left a voice mail message stating I did not want service. When the second application was applied, I called and spoke with the branch manager and he said your contract is renewed every year unless we are notified. I told him that I did call after the first application, and he said he had no record of my voice mail so the second application was applied. I told him that I wanted to discontue the service and he told me to go on the website and provide a written request to discontinue the service, but that I would have to pay for the second application.

After getting a harrassing call from their collection agency (American Profit Recovery) I made the payment.

I called the corporate office and expressed my dissapointment regarding the season to season contract, and the scam to make me pay for the second application as well as the harrassing collection agency. I told her that I would never use Scotts again, and I would inform my neighbors of the lack of professionalism provided by the branch and the collection agency.

The $200 has been paid, and Scott's is out of my world for good

Came across this site in trying to get information - Had to smirk when reading ALL THE COMPLAINTS about Scott's products - but not surprised. I found out a long time ago that Scott's products are worthless and you WILL THROW YOUR MONEY AWAY.

have her hands held". CAN YOU BELEIVE THE COJONES!!! Hence, I've tried writing to the company. Let's see whjat response I get.

This all started when i put Scotts seed in the areas I am now currently having problems with. The Pennington Premium grass seed I planted in other parts of yard 3 years earlier is great and have no problems with it.

I'm convinced these were faulty products wrapped in a nice package. I'll never use Scott products in the future. I'm on a limited income and spending the amount of money on these faulty products has made me frustrated and still have a ugly yard with bare spots and Bermuda and crab grasses along with lot's of other pest weeds.

I did not have any lawn care done, I had an issue with a driver when I followed him he eneded in Southboro, Mass. at Scott's Lawn Care. I callecthe number to tell her I had a complaint with the Southboro office and she refused to put me through and demanding I give her my name and address and raising her voice to me with no respect for me at all. I wanted to speak with a supervisor not a receptionist, she wouldn't have it. I feel you should look into this matter before she treats any potential customers this way.

I bought Scotts Top Soil and it stated that it had no wood in the ingredients. It had about 40% wood in the top soil, very little dirt or peat moss. I will never buy Scott's products again. They misrepresent and are higher than products that do the same thing at a cheaper price.

I had a rep come out for an estimate & I had told the initial contact that I had "baby" zoysia sod (put down mid April this year)& no problem. The sales rep also said no problem & the est. was based upon 8001 sf. Also told him that I wanted to be notified when by the tech, he came & went without notifying me he was here, I watched him from my office window; never saw him in the sod. Claims he put fertilizer on the zoysia, but you only use products for zoysia, if he didn't know I had this type of grass, how do I know he used the right chemicals & dosage?

He left the invoice and where the comments can be written, he wrote, "We can't treat weeds in the dark green rye or it will kill it." That tells me he don't know nothing. We don't have rye in the middle of summer in 100+ temps. Called the rep immediately, which called the tech, who called me. I told them that they were through, if they can't follow simple instructions, then I don't need the headache & PAY for it.

Called yesterday morning, Tues. Aug 11th, spoke to Jessica, relayed my unhappiness & that I wanted to speak to a mgr. by days end. Got a call from the tech at 4:55 pm & he said that they have a few products for zoysia. Told him no & that I wanted to speak to the mgr., he checked & the mgr. was on a call. Told him the same thing, mgr. call by days end or I would call corporate. This afternoon, hadn't received a call so I went online for corp., what a waste of time, when you enter your zip code, it sends you to the local office.

Guess who I spoke to-Jessica again, told her, I want the mgr. on the line. Came on the line (he thought he was being sneaky, he put me on speaker phone-does he really think I'm stupid?), didn't say hello, so I said hello and he answered, but didn't identify himself, so I asked him. Told him of the issues & he wanted to come out & see what the problem is, told him I was through with Scotts, if I have this much trouble in the first visit, Im not wasting my time or money. He's "adjusting" my bill by 1/3. Big deal. But the way I look at it, I will be sure to tell all of my friends & associates of the service that I received.

Last year I paid for Scotts Lawn Service for the season. The applications they applied never improved the lawn, largely because the service was not provided at the time promised. Moreover, Scotts missed two other scheduled service calls. After many calls I was finally reimbursed for the missed service calls but despite my complaints that the lawn deteriorated with broad leaf plants, they did not fulfill their promise to provide additional service. I canceled the service. This year, without any authorization, Scotts came out in Spring and took the liberty of applying fertilizer to the lawn while no one was at home. I called again telling them the service was canceled last season because it was totally unsatisfactory. The fertilizer applied this year only increased the spread of broad leaf plants further deteriorating the lawn. Scotts continues to send be bills for the service that was not authorized. These actions should be a warning to other potential customers that the service is unreliable and ineffective. Their administration of the program inhospitable and at times hostile and I strongly urge potential customers to avoid any contact with this company.

I applied Scott's Weed and Feed to my front and back lawn. I followed the directions exactly and used a spreader. This was on a Saturday. I had put new sod in my yard 4 yrs ago and it was looking good. Besides having a mostly dead yard, 3 days after I applied this to my yard I was in the doctors office with a severe upper respiratory infection. My oxygen level was extremely low, I was given a breathing treatment and xrays on my lungs. He gave me some antibiotics and had to go back a week later for spinometry (sp).

Now, I am somewhat better, but went from a perfectly healthy 55 yr old woman who went to the doctor one time a year for a physical to a woman that has to use 2 inhalers and see the doctor on a regular basis. Interestingly enough one of my dogs developed a tumor and I had to put him to sleep. Can I say that the fertilizer treatment caused all this, not positively as I don't have the bag or otherwise I would have had it tested. Coincidence?

After reading all the complaints about Scotts Lawn Service, I decided to put in my opinion. I used their service for about three years. At the time, I thought they were doing a good job and that any problems I complained to them about were things they couldn't do anything about on a Florida lawn (it's hard to keep a lawn nice in Florida).

In the two years since I quit the service, the only thing I notice that has worsened in my yard is the increase in the amount of fire ants I have to kill (I used Ortho Orthene First Ant powder; stuff works great.).

I work as a security guard in a gated community and have talked to a few of the so-called 'techs' that service peoples yards. They have all told me the same thing: Scotts Lawn Service is only concerned about one thing: MAKING MONEY. The 'techs' told me that they are told to make $1200 a day in business. If that's their incentive, then no wonder the 'techs' fly thru these yards and get them done as quick as possible. You can get $1200 worth of business done by doing a crappy job in 6 hours (or less) or by doing the job right in 8 or 9 hours. Bottom line, from what I've been told, Scotts doesn't care about quality work or retaining customers. All they care about is making a money and paying these so-called 'techs' $12.00 an hour. What kind of people do you expect to hire when you pay them that much?

Scotts Lawn Service is just riding on the name "Scotts" because they think that everyone will assume that their lawn service is the best just like their fertilizer (which I do think is the best out there).

Looking back on the three years I had Scotts Lawn Service I would say that they did a poor to fair job as far as I was concerned. My wife often complained about all the weeds that were showing up. I would call and their 'well-trained' managers would come out and either tell me that the weeds will die shortly after they retreat it or that they were (as they liked to call it) "non-treatable grassy weeds". Watch a bunch of baloney. Bottom line is their 'techs' and 'managers' know very little about the lawn care business. All they know is how to make money and give people broken promises and outright lies.

Last thing. I remember one of their 'techs' was a girl that would "fly" up to the gate I work at and get in and out as fast as possible. You know she was spending only between 5 and 10 minutes on a yards.

My advice. Stay away from any of these big nationwide companies like Scotts or TruGreen Lawn Care and use a local guy that knows his stuff and knows that if he gives you good service and results that you will continue to make money for him. Scotts and TruGreen could learn from that as well.

In 2008 my wife and I decided to use Scotts Lawn Service for our lawn. We agreed on five treatments over the summer and fall of 2007, but during this time Scotts Lawn Service would call with other treatments that we could do for our trees, flowers, possible bugs and what ever else Scotts Lawn Service could think of. Each time my wife or I would state that we were not interested in these extra services. At the end of the year my wife and I decided we would not use Scotts Lawn Service in 2009.

In March of 2009 I came home from work and found an invoice for services from Scotts Lawn Service hanging on our front door. I called Scotts Lawn Service immediately and asked why they serviced our lawn. I was told that Scotts Lawn Service does this as a convenience for their customers with the same price as paid the previous year. Is this for the customer's convenience or guaranteed business for Scotts Lawn Service? I believe the latter is why this is done.

I asked why I was not called or sent a letter letting me know about this. I was told by Scotts Lawn Service's personnel that they are a season to season company and unless I call to let them know I no longer want their services, they just come out the next year. The season to season statement is written on the perforated portion in tiny print on Scotts Lawn Service's invoice.

I believe seasons are winter, spring, summer, or fall not 2008 to 2009. This is a new year not a new season. When I explained this to Scotts Lawn Service's personnel, I was then told that Scotts Lawn Service had my agreement to this and I would have to pay. I asked for a copy of this agreement, but was never given any such documents because I believe it doesn't exist.

Under protest, we paid the bill and after the check was sent, we received an invoice stating that the payment was late and a late fee was due. I cannot believe this company is allowed to do this to a customer. First provide a service that was not asked for and then charge a late fee because you no longer want their services. How can all this be legal or fair to any consumer? Does this mean another company can provide other services not requested and then charge what ever they want?

If Scotts Lawn Service is so dedicated to their customer why don't they make a courtesy call to the customer in the winter asking, if they want to continue the service? Is this not done in hope that the customer will continue service with them and if they call and actually ask the customer, the customer would have the opportunity to say they are not interested in another year of their service? We are registering this complaint as we believe we should not be billed for a service that was not asked for.

As a former employee of Scotts Lawnservice, I can honestly say I will never use Scott's products again and certainly consider any of the other lawn care providers for my service. I have seen from the inside how lawn 'technicians' are pushed to complete as many applications per day as possible. Their production is measured on how many dollars/day they 'bill' so lawns that were mis-measured or underpriced by the sales person are done very quickly as they do not pay the proper amount, and it does not pay for the lawn tech to do a good job. Many times non-Scotts products are used, and temporary help is used to put down product with little or no training.

Innocent enough right? And very thoughtful.

In the course of 3 months, my lush St.Augustine lawn in the front yard was destroyed (I was out of town on an assignment) we called them out, and they said they could fix it, and came out repeated times (at full cost to us), for fertilizing, etc.
They never aerated the yard "before" any of the fertilizing, and treatments, and the yard got worse.

The broadleaf and nutsage (stickers) never went away, and additionally they burned the back yard as well.

We called the Branch Manager-Michael who came out to the house in November '08. I was home now, and was ticked, but controlled. I wanted to see what he would do. He agreed that the lawn was dead, and needed to be re-sod. He was going to turn it into the insurance company (Nov '08). That was 6 months ago. We have also kept all the e-mail correspondence.

He stated that he needed before and after pictures for the insurance company. As I am very proud of my yard, I did have before pictures, and CERTAINLY after pictures, I sent copies to him in e-mails. He lost them 3 times, and I resent them 3 times.

Next he said it was turned into the insurance company, and we needed to deal with them directly. Fine, give us the name and number of the insurance company. To this date he has not given us this information despite repeated calls.

In effect they double charged Jan for services not approved, and she paid each one. They were billing her as much as $200/mo before we put a stop to it. They were applying product to a dead yard.

I asked the manager why they would do this? According to the AD, each one of their technicians was trained to analyze lawns, and what they needed. So the obvious question is this; If they are so knowledgeable, why would they treat a dead lawn? If it was not fixing the nutsage problem (our origonal problem), why did they not fix the problem. Finally, they advertise "SATISFACTION GUARANTEED", I know what that means to me, evidently that does not have the same meaning to them.

We posted a sign in our yard that said "Scott's Lawn Care took care of this lawn" Posted right in the middle of the dead yard. It got lots of attention, and Michael saw it when he came over.

The next day, someone removed it from the yard, and threw it on the side of the house. We put it back up, and it was gone again 2 days later. We called Michael and told him, and he denied any knowledge of it...no surprise. So we informed his that the police were notified, and would be watching the house. Remarkably, the sign was no longer bothered.

To this date, nothing has been done by Scott', a call to the corporate offices to file a complaint was met by a recorded message that they were closed at 5pm, we called at 2pm.

A call today to Michael resulted in the same statement that he made 6 months ago, that it was turned into the insurance company, and they would review it and cut us a check or we could work with Scott's to have new sod installed. Remember this has been into the insurance company for the past 6 months, this issue is over a year old now.

Anyone who has installed a new sod lawn knows you don't do it in the middle of a Texas summer, it is to be done in the spring.

As many have written here before me, IMO Scotts is run by people who are not interested in satisfied customers, pound as many treatments as possible into a billable month, have no knowledge of grasses (yes there are different kinds) and the proper chemicals to put on each one, and do the treatments without our knowledge or approval, show up at 7 in the morning or 6 at night. They are interested in making money first, and customer satisfaction somewhere down in the list. Don't pay? They turn you over to collections, rather than deal with you one on one, to resolve the issue.

IMO they are a company to avoid. I paint this with a broad brush. I am sure there are good franchises, but this is not one of them, and from the letters I have read thus far, many have the same problems, exactly, which makes me tend to think that they have been trained to behave this way.

Scott's? Prove me wrong. BE responsible, fix your problems, and attend to your customer base.

I had paid for the spring aeritation and seeding..the grass started to come in pretty good, then they put down the crabgrass killer which also killed the grass that was coming in. A manager named 'Book' (?) came out and looked at the yard and said something else caused it..it wasn't them! I think he must have been drinking. Mind you the grass was thick and green until about 2 days after they put down the crabgrass killer! What else could it be? Needless to say I canceled my service, and they came out the next week and put down another application...and won't remove the charges.

I bought "Naturscape natural black mulch" claiming it to be all natural and no recycle material. What a load of bull. I found several recycle pieces in there , part of a 3/4 x 1 1/2 manufactured piece of wood and a piece of machined round wood , could be that of a broom stick. The natural black is most likely Carbon black, so there is not much or at all left of the FOREST PRODUCT now is there. never to buy another scotts product.

say Scott's drop spreader settings of 5 & 1/2 on the back

I called the ph. # on the package & they said that they would record the message.
The lady could not ans. the discrepancies & twice had to go to someone else to try to ans. my problem.
But the ans. didn't wash.
She was told the drop ratio should be 2.8 lb. per 1000 sq. ft.
I told her that would not work this yr. only last yr.
I told her that when I use the drop stting last yr. it worked but this yr. it would cover about 14000 sq. ft. as 2.8 or 2 & 4/5 ratio doesn't work this yr.
I should use 2 & 2/3 or 2.67 for 15000 sq.ft & 40 lb. of material.
I should have used a setting of about 5 so the spread would be slower & last the full 15000.
She could not explain the math as I'm a math/science major & have taught for 34 yrs.
She then got a tech guy but his ans. didn't wash either.

I wish there had been a warning on the package as to the different sizes & to lower your drop ratio & lower the spreader's setting to allow the 2+ lb. less this yr. to go the full 15000 sq. ft.

I've been using Scott's for over 10 yrs. & when I have had complaints, I've contacted you but to no avail.
I've had trouble with the Step 2 Weed Control & the old step 3 before it became Summer Guard. They gave poor results for 2 yrs. but last yr. was good.
Step #2 works if you can time for the active weeds & slight wetness in applying it.
But all weeds are not covered as I have to go to other sprays to kill some weeds without harming the lawn.
Step #3 depends on how dry the summer gets. Very dry gives poor results.
Step #1 works the best & 4 works o.k.
I use 6 applications as I included a grub control for the season at the end of Apr. & a plain fertilizer in early Sept.
Each yr. the weather is unpredictable as to it's affect on the product.
I have had refunds before for using all steps or multiple steps & asked for one last yr. but got no response.

This will probably be my last contact as I even participated in a survey today but it left no place for you to contact me back about my responses.

I will try the internet & see if other people have had similar complaints or even know of the change in product sizes & future differences.

I'm sorry your people are not very helpful & I will use the products that I think will work & use my head to figure the ratio & settings & adjust things myself.

If things can't be done satisfactorily I will go to one of 2 service groups whose guarantees AND prices are getting better & now competitive with doing it myself.

Thanks for listening & I hope things will improve with your service, products, & staff.

I've been using Scotts LawnService for about 4 to 5 years. Every year they would do the aeration typically in the fall at the same price of that years program. Apparently due to the weather condition in 2008, the aeration did not get done. In the past if that happened, which it did, Scotts would do it in the spring at the price of the program of the fall schedule.We have elected to hold off this year(2009) because my wife is dealing with a respitory condition.

I called because I would now like to get my lawn aerated from last years program and put the chemical program on hold. I was told no can do on the aeration price from 2008 which was 79.94. I was offered a price of about 250.00 to 300.00 in which I stated that I was to be charged from the 2008 program of 79.94. Salesman said that he would talked his manager which he did and called me back to tell me that the manager would not honor the price of 79.94. A little upset, I told him I would take my business elsewhere. Extremely poor customer service. I have a business myself and if I were to deal with my customer like this, I wouldn't be in business for long.

I contacted Scott's Lawn Service about fertilizing our lawn last year. Things went OK for the first couple of applications. Then, it seemed like all inter-office communication came to a halt. The agreement in the beginning was that they would call us before coming out so we could move a trailer out of the way in order for them to access our back yard. They didn't follow through - they'd show up whenever and then leave notes on our door about the back yard being inaccessible. This happened several times. After some frustration, I called to cancel the final treatment. It got done anyway. Although they did waive the final charge, my husband was livid that they went against our wishes and treated the lawn without our consent. We cancelled the contract at end of 2008.

This spring, I received a call from one of the techs stating that he had been by our house but had been unable to reach us concerning our lawn treatment for 2009. I called them and stated that we didn't want any treatments and that the account should have been closed. He said he'd take care of making sure that was the case. Then, about a week later, I received a voice mail stating that due to the weather, they wouldn't be out to treat my lawn on a particular day and they'd reschedule for the following week. Again, I called the office and told the receptionist that we didn't want their service. She said the account had been closed.

I received a call from our accoutn manager the following day inquiring as to why we wanted to cancel. I explained all the reasons I've listed here and he said he was sorry to lose our business. I thought at that point everything was done. But, my husband got home today to find a stake in our front yard stating that Scott's Lawn Care had been there and had treated our law. It also said we owed them $46.00. He was livid and called the receptionist again and let her have it with both barrels. She said the account was marked closed - he then asked her why they had been out to treat the lawn! She assured us, once again, that the account was closed and waived the $46.00 fee.

I'm sure we haven't heard the last of Scotts. The bad part of them treating the lawn was that my husband had just rented a saw-cutter to remove a bunch of sod from our back yard and now we can't use it. Who wants to be out working in a bunch of granular fertilizer? Bottom line is: their inner communication is horrible or doesn't exist - they guy in the field doesn't talk to the account manager, who doesn't talk to the person answering their calls.

The good thing is they aren't charging us for the last application (supposedly).

We had various quotes from Lawn Service companies and signed on with Scott's. We made all initial payments in good faith and were repeatedly told a beautiful lawn took time. Our lawn looked horrible after one year of service and we cancelled the service and stopped paying. They continued to send people out letting us know they could correct the problem. I let them know I would not pay another bill unless my back lawn looked similiar to my front (Homeowners service). They agreed. I continued to receive bills. I continued to call and try and address issues. They continued to change managers, names, supervisors, etcl. Recently they sent me to collections.

Another ding on our credit history could cause us to lose any remaining credit we have and in the current economic situation we face, we could lose our home. They still do not respond to my original request and a manager has yet to address the problems.

Dec 5 I emailed Scotts to advise them my refund requested about June 27 2008 had not been received. About Dec 5th They emailed me saying the refund was valid and scheduled for processing and I should receive it within a couple weeks. As of Jan 5 refund still hadn't been received so I emailed them again. I received an email saying they had too many emails to answer.

$3.60 refund was promised for purchase of 6 bags of their brand fertilizer.

Awhile back, I received a flyer from Scotts Lawn Service saying they would be in the neighborhood to give a free analysis on peoples lawns. I had one done and was given recomendations on a course of action to take. Their service is around $54 per treatment, and, of course, you need all 12 treatments according to them. I stopped the service after 7 treatments because I never saw ANY improvements to my lawn. I could have went to the local hardware store and purchased a couple of bags a a fertilizer and had the same results or better.

The technician is only there at your property for 5 minutes. He fills out his paperwork before he even gets out of the truck, sprinkles some product on your lawn, drops off the invoice on your door and he's gone. Sometimes he will come twice in one month, so you get billed for two treatments in one month. Save yourself the expense and hassle with these guys. Scotts sell franchises to individuals who will eventually ruin Scotts good name. But then, if the corporate office keeps ignores all the complaints they have been recieving, then shame on them as well.

Not only would I have saved over $350, but i would have a healthy lawn if I had just tended to my lawn myself, instead of hiring Scotts Lawn Services.

i love scotts lawn service. manny of the sad people on here dont know that they are the reason their own lawn looks bad. water to much mow to short. and letting another company mow your lawn brings weed seeds into your lawn. so the next time you want to complain about lawn service your most likely the one to blame. there is alot to lawn control that the normal person dont understand. i dont question my doctor yes i know a little about the human body but not enough to think that im better than him or her. do your home work.

Technician Kyle dragged heavy equipment down capped stairway by pool to lower level, chipping the edge of each stair on the way down. Some have chunks missing. I was not home during the time, but my 18 year old son was and saw him dragging the equipment. We began trying to get it fixed, and one by one, each level of management at Scotts would put me off, tell me he was sending his insurance guy out to file a claim (never showed up), tell me that it had been filed and they were waiting on the claim to be processed, not return calls, not in office, etc. etc. After THREE MONTHS I had enough and sent the company a certified letter, demanding that this be fixed, and they have not picked up the letter.

HIGHLY RECOMMEND that you stay away from this bunch - MOST unprofessional, every ONE of them has lied to me, and the yard sure doesn't look like what the service costs.

I am writing to put anyone on notice of the lack of customer service they may be in for should Scott's damage their lawn or landscape. I had my home professionally landscaped in January 2008. My yard and landscape where beautiful and to help maintain it, we hired Scott's to keep the bugs out and the plants healthy. Instead, the technician came out and splashed something liquid all over the landscaping along the front of my home and burned all of my plants. Beginning in July, my home went from one of most beautifully landscaped homes to the embarrassment of the neighborhood.

While my neighbors could sympathize with my situations, it didn't stop them from commenting on my landscaping. It hurt my heart to look at the front of my home because of all the work that had gone into in earlier in the year. I began contacting Scotts about the problem in July and they sent out a supervisor who made a lot of promises including replacing the damaged plants. He requested a landscaping estimate from our landscaper and stated he would take of the situation. I faxed the estimate to him and we never heard from him again. I called several times and finally got word that he was no longer with the company. Frustration was now building because we were out of luck and the plants along the front of the home were continuing to die. Scott's did call back and gave us another supervisor who, after several phone calls, came out and inspected the landscaping. He looked at my photos and the current state of my landscaping and agreed that something needed to be done and that Scott's would replace the damaged plants.

Since coming to my home in September, Scott's has not completed the repair to my landscaping. They are extremely rude when I call and when I attempted to get some clarification as to when I could expect them to do what was promised from the District Manager, the customer service rep wouldn't let me speak with him. I have never been so disrespected from a customer service representative as I was on that day. I was shaking with anger after speaking with her and yet Scott's advertise that any customer can speak to the District Manager if they request to do so. To top matters, I receive a bill that says I need to pay for all the landscaping work, supervisor visits to oversee the treatments and because I have refused to pay anything, they will send me to a collection agency!!!

Only a week previously, the supervisor came out to replace a few of my plants and decided he didn't need to replace the remainder because the others of that type looked ok and would grow back eventually. What kind of sense does that make? They were healthy plants before Scott's got to them but now I have to wait for them to recover rather than be replaced because Scott's supervisor feels they will rebound eventually????Is that customer service??If it is, I wouldn't want that on anyone. While I can appreciate their attempts to repair, we have been looking at a substandard landscape for almost 6 months and that wasn't what I signed up for when I contracted Scott's to handle my landscaping.

I had Scotts tell me I needed this fertilizer, and I needed this insect spray, I needed this weed killer and after months of seeing NO results, I called a local place, Fayette Lawn care, the guy came out gave me a Estimate and it was way cheaper then scotts, after his second application it starting looking like a new yard, I have been with them now for 2 seasons and now my yard is something to be proud of, and my bank account is reaping the benefits also....... go local and small, there the people who really care.

I called the Elgin, Illinois office to take care of my rear yard which is in fair condition but need reseeding and TLC. The person I spoke with listened and said they could do everything I needed. He said I would be contacted within ten days to start the service. The same day received another call from a Scotts rep. who need all kinds of info that was given to the 1st person I spoke with. He did say they would contact me when the service would start. The next day I received a second call and basically repeated all the questions again. Two days later a truck shows up and this person started the spraying of something on my lawn.

I asked him about the seeding and he new noting of that but would check with the office. 3 days or so later a service showed up as we were not home and irradiated my rear yard and supposedly planted seed. I have pictures to show the poor job. My seed was to be used in addition which was not. Areas that needed attetion were not even touched.

I feel the local Scotts office misled me did not perform the job that they were suppose to and would not give me a satisfactory answer when I called back. I am VERY UNHAPPY the way I received service and more unhappy that the Good Name of Scotts was not what I expected. I since had to hire another firm and correct and do the job right.

For the last 12 years, I've had a difficult time finding a lawn service I can trust to put down chemical applications in a timely matter and ACTUALLY see the difference. The past 2 years I have spent a little bit extra as a last ditch effort to give me a beautiful lawn again. Scotts Lawn Service sent me information and I was at first reluctant to spend a few extra bucks, but with names like Miricle Gro, Turfbuilder, and Ortho Weed B Gone, how could I not.

In the past, my lawn was just good enough to not get laughed at. Since Scotts has taken over, I am complimented on a weekly if not daily basis. The crabgrass problem I had is nowhere to be found. The fungus problems I had are minimal at worst, and I'm now growing grass in the thin areas that I figured was impossible to grow grass in.

Last summer, I had their service manager come out to discuss the disease issues I'd had in the past and were starting again. He was full of information that I thought may have been some hot air. I did exactly what he reccommended, and he was spot on with his analysis. Goodbye ugly brown patches, Hello green lawn! I can now say I have the nicest lawn on the block. I actually don't want my neighbors to know who takes care of it in fear they will take over my title. Thank you Scotts Lawn Service. . . Thank you!

I took out two years of 10 visits a year and paid up front as they promised at the end of two years my lawn would be improved by 95%. The first year went well with a slight improvement. This year they showed up in April and then not again until early August. I made several calls and was told I was on the list for that week. Needless to say I am not very happy and intend to take them to small claims cour for a total refund.

I actually worked for Scotts Lawn Service. Scotts has been around for years and have built their brand name. However, having worked for the company, I've seen the inside scams that Scotts Lawn Service operates on. Scotts Lawn Service is run by individuals. I've witnessed how Scotts Lawn Service hired many off of the street, with no certifications or professional backgrounds, to provide lawn care for hundreds of paying and loyal customers. I also witnessed how some of the technicians would ghost a customers lawn. When I use the term ghost, I am referring to when a technician pretends to provide service on a customers lawn (whether the customer was at home or not) and deceptively leaves them a bill! I found this outrageous, as there were tons of calls from customers wondering why weeds were still growing on their lawns, their lawns were dying and turning brown, or even new problems would surface on their lawns.

Scotts Lawn Service denied many refunds, credits, corrective services, etc, to deserving customers who DID NOT get what they were paying for. The management staff running Scotts Lawn Service knew what was taking place, yet they sat by idlely and watched as customer service battled with upset customers, while throwing the Service Agreement in the customers' faces and quoting things that the customer did not really understand to begin with. All every customer wanted, was a good-looking, green lawn, like Scotts Lawn Service promised in the beginning through deceptive advertising. Overall, many customers who trusted Scotts Lawn Service, where cheated out of their money.

I witnessed, first-hand, how greedy and shady of a company Scotts Lawn Service has become. I sincerely hope that they are put out of business for their lawn care scams. There was even a case that was conducted by the EPA, which identified Scotts Lawn Service as not properly registering some of their lawn care products. The staff at the Scotts Lawn Service branch were told to follow a script to persuade customers that there was no real concern. Consequently, working for the company, I knew that there was something wrong. The actuality of the EPA situation, was that Scotts Lawn Service formulated a harsher chemical to try to deal with some lawn issues, as a result of some ineffective products.

Scotts intentionally did not register the product(s) in an attempt to test their effectiveness on lawns. Scotts was hoping that they would not get caught...but they did. However, they found a legal way to elude the accusation against them. I no longer work for Scotts Lawn Service and I am greatful.

I started with Scotts in Fall 07 for one reason - crabgrass. They made promises their preventative is 99% effective and they would take care of it. In June 08 the crabgrass hit full force. The area between the road and sidewalk is mostly crabgrass, worse than last year. My backyard is much worse this year as well. They then told me I should pay for the overseeding and areation to help fix it, which had never been told to me before so there went another $250 on top of the 600+ I had paid for the year.

Scott's showed up Aug 13 to do my overseeding and areation. I was told this would be done in the Fall when I signed up so I was concerned. I asked how the grass would take in the August heat and with healthy crabgrass thriving everywhere. I was told to water everyday which is impossible for me. I was home at the time but did not watch the application. I went out to look at the bare spots all over my yard a couple of hours later. I could find no seed. I only found a few plugs pulled up here and there, but not many.

I reported the issue to a supervisor and he said he'd refund the crabgrass preventative and redo the overseeding. He came to my property and left notes the areation was not done propertly and he acknowledged my crabgrass issue. He told me their crabgrass preventative is only 70% effective so they don't guarantee anything better than 30% crabgrass in the lawn. Over $600 a year seems a bit steep for that. I told him the person who sold me on their service said it was 99% effective and they need to get their story straight. This was typical throughout the year for Scott's to change the promise as they did not deliver. He also explained that overseeding is recommended anytime between Aug and Nov. I told him I expected the service in the Fall as I was originally told, I don't care that Aug is in the recommended window of time. I

called back today to ask where my refund is. He said he would not refund the crabgrass preventative (which was totally ineffective and I clearly explained I was not satisfied) but would refund $98.80 of my $250 paid for overseeding/areation. He said they normally do overseeding for free for customers with lots of crabgrass (funny no one told me this before and they took my $250). The money is yet to be refunded to me and I don't have high hopes since I've been at this for 2 weeks. I am now pulling masses of crabgrass by hand to try and stave off the spreading. I'm reseeding it with patch master myself, thus not avoiding the problem I clearly explained upfront. I don't trust them to fix the issue and I'm not waiting another year. It's been 2 weeks since they put down the seed and I see nothing coming up and I've watered at least 2 areas of the lawn each day. My own patch master is working great though after just 1 week!

I told him I wanted my service discontinued as soon as my prepaid visits were over. I also told him I wanted all visits to be scheduled with me first. I want to be home to supervise the applications as I do not trust them anymore. They also performed weed control visits early in the year where the weeds were still thriving days after the application. I had to call them back several times to demand another visit to fix the issue. Overall it was a horrible waste of of about $830 this year. If you want something done right, unfortunately you have to do it yourself. Don't be fooled by the prospect of getting out of yard work.

I received advertise about Scott Lawn Service by mail. I want my yards look nice so I want to let Scott Lawn Service take care my yard. The first service I had was on 4/7/08. I paid them at 4/29/08. I called them again for another service. I told them call me in advance before they do second service. On 5/10/08, Lawn Service technician came to my house to do the second service without letting me know.

I called to cancel Scott Lawn service on the same day because it is unreasonable to me to fertilize every month. The service cost me $52.61/application. My front yard and back yard are small. It is about 3500 sqf.

After 2 times services: the condition of my yard doesn't improve. Crabgrass, grassy weeds are still all over my yard. Spiders, snail, slugs, roaches, and ants are still run around the yard. The spiders and roaches even get into my house. The bad grasses and crabgrass were fertilized every month so that they were growing very fast and make my yard look very ugly after 9th day. The Home Owner Association even sent me notice to mow the lawn within 15 days. It was a headache to me.

Scott Lawn Service customer service left many voice mails at my home phone for the unpaid service on May 10, 2008. I contacted them to complain about second service without letting me know, how they did not do good job as they advertise, and the bad condition of my yard after second service. I was unable to reach Houston Southeast Scott Lawn Service Manager. Every time I called Scott Lawn customer service during their business hours to request them let me talk to the manager, customer service person always said the manager already went home. I did not go to work July 23 and 24 because I was sick. On July 23, I requested customer service contact manager for me and call me AT HOME. The manager called me at work and left voice mail at my work phone.

On July 24, I called customer service again about this problem, and told them that the manager did not call me back. She said it is not true, her manager called me. They made me feel like I am a liar. August 13, 2008, Collection Agency sent me the bill to collect $52.61 and $7.50 late fee. If the Scott Lawn Service denied that I ignore their phone calls about the unpaid service, I will print out my cellular bill to prove to them that I contacted them during their business hours.

I called Scott Lawn Service about the bad condition of my yard, and the money they asked me to pay for the service, they did not come back to take care the problem for my yard as they stated in their website. My next door neighbor only spent less than $50 to buy fertilizers/weed control/fire ant control at Home Depot. His yard looks nicer than mine.

Having worked within the Scott's system, I can honestly tell anyone who is considering this service RUN The 'technicians' are not trained well and do not know much about how to take care of a yard. You would be better off to read a book on lawn care and doing it yourself. They are paid by how much 'production' they do in a day. Production being the number of $ they can bill, so a quality job takes a back seat to getting as many yards 'treated' as possible.

We used Scotts Lawn service in all 07 and part of 08. Scotts Lawn Service simply did not do what they were being paid to do. (eliminate weeks and control insects) Their Satisfaction Guarantee states: You take no risk with Scotts LawnService. We want you to be fully satisfied with every visit. If not, simply let us know and we'll immediately make things right. We're never satisfied until you are.

We did contact them on different occasions by phone to report specific issues that we were not happy about. (weeds not dying following the treatments, poor quality of grass, etc.) My lawn got chinch bugs.I called my local office and told them few times about this problem and that I was very worry. They came and kill few of my fruit trees. sad. But the weeds are great.

I told them (to please) that some body called me before the service because my gate was close. They theach came and push my gate and BROKE my gate. I told them about that problem few times. They never did a thing about my gate or my trees. After I told them that, they call me before they came to do service.

I wrote 2 letters to Mr. H and after the fist one , a manager call me and left a message. When I try to call him back...he was out and he never return my calls. I send the final letter to Mr. H and told him that his people here never did a thing for my lawn. And please fix my problem and do the right thing. I only want a nice lawn. I pay for that and they promess me that. The last call I recieved was for one man that ask me about my problem. And when I explain all... he told me ok. I write here poor service and he hung up. No more news from them. Beware of Scotts Lawn Service!!!

I lost a lot of money and my lawn looks so bad. We maybe need to resod our lawn...My mother went out one day and some bugs on the lawn bite her... is sad. We pay so much money for nothing... Help!!! My mother pay for all these services and she is retired, and on a fixed income/budget, these suprise added costs are very hard to take care of. We do feel that we were scammed, and that is how they make added profits.

After 7 years of substandard service, I finally realized that Scotts was the problem and not the solution. 3 times my lawn was decimated by grubs, with this year being the breaking point. To illustrate how bad things were, at one point after calling about grub damage (2005), they came out to reapply and only did my front lawn! I had to run out to Home Depot to buy GrubEx to finish their work. Prior to Scotts I took care of my own lawn and it was lush and green. My lawn is now a disaster, a true testament to the value of their service.

I called to cancel my service on May 13th, 2008 and spoke with "Brian" whom claimed to be the manager of the East Weymouth office. After trying to save the account, he said no problem and a refund would be in the mail within 4 weeks. On 6/11 instead of receiving a check, I received an invoice for 2 more treatments. I immediately called and spoke to another "manager" named Brian (L.), but he swore I never spoke with him before and claimed that they had another manager named Brian. He apologized to me about the mix-up with the other manager and told me I would receive a full refund. I followed up the East Weymouth office on 7/16 and was informed nothing had been done. I called Brian directly and he apologized for the mix-up and told me I should receive the refund soon. I called the East Weymouth on 8/5 and spoke to Michelle. She informed me that my account is cancelled but no refund had been signed off on. Brian is now avoiding taking my calls.

This is by far the worst company I have ever done business with. Not only are they incompetent, they are unethical. I am owed a refund of 6 treatments (will not dispute the original two in the spring)@ $81.37/each for a grand total of $488.22 I urge anyone reading this to AVOID SCOTTS LAWN SERVICE AT ALL COSTS.

Per my telephone conversation today with Mr. Johnson, I have enclosed a check for $36.10 as payment in full on my account. The first week of March we received a call indicating that our first treatment was scheduled; we contacted Scotts to cancel service. Scotts ignored our request and provided a treatment on March 29, 2008. Responding to a past due notice dated 6/26/08, I spoke to Mr. Johnson on July 1 and disputed the fact we were being charged for a service that we previously cancelled. He suggested that we settle our account by sending in a payment for half of the amount due, $36.10.

I requested that he talk to his manager explaining that we were being charged for a service that was previously cancelled and our account should be adjusted to reflect a zero balance. I also explained to Mr. Johnson that we had acquired their service in 2007 to deal with the problems we had with crabgrass. At the end of the 2007 season we were satisfied with the results of our back yard, however, we still had the crabgrass problem in the front lawn.

So after receiving the recommended treatments in 2007, Scotts never got rid of the crabgrass in the front lawn. That was a major factor in our decision to not continue service in 2008. The fact is that Scotts provided their first treatment 3/29/08 and the crabgrass was so prevalent that we had to buy products to kill the crabgrass and re-seed a very large area of our front lawn.

July 7, 2008 I received a collection agency notice dated July 1, 2008. I immediately contacted Mr. Johnson for an explanation. He told me that he had processed my request to dispute the amount on our account; however, it would take time to resolve. I told him that my credit is now being affected and I want to resolve this immediately. He told me that it would not affect our credit as it would take 60 to 90 days from this point for our credit to be affected. I do not believe this statement because Scotts involved a collection agency. To resolve this matter immediately, I took his offer from our conversation on 7/1/08 and told him that I would send in a payment for $36.10 in settlement of our account.

We do not owe Scotts anything since we cancelled our service in March prior to treatment; and because the results Scotts committed to were not realized. We are making this payment in order to put this matter to rest and to insure we never have to deal with Scotts Lawn Service again. Mr. Johnson agreed to this resolution that I would send in a check for $36.10 and he would adjust our account to a zero balance and also contact the collection agency to cancel any further collection attempts. He also indicated that this would not affect our credit.

Continued to invoice for service that was cancelled. When called they said they preformed the service as part of a continuation lawn service. They also dorve past property, put in a marker that said service was preformed and drove off doing nothing!

We used this service in '06 & '07. We had 2 weed & feed applications and an aeration in the Fall of '06. In the Spring of '07 we contracted and pre-paid for the Turf Builder Pro Basic service of 6 applications.

Their Satisfaction Guarantee states: You take no risk with Scotts LawnService. We want you to be fully satisfied with every visit. If not, simply let us know and we'll immediately make things right. We're never satisfied until you are.

We did contact them on different occasions by phone to report specific issues that we were not happy about. (weeds not dying following the treatments, poor quality of grass, etc.) Every time that we called, they wanted us to purchase additional services. When we said that we felt that the guarantee should cover our issues and that they should come out and re-treat certain areas, they declined saying that we needed additional treatments to correct the problems.

We made it quite clear that we were not happy with the results and were not interested in paying more money when we felt that we did not receive the results that they told us that we would have. We were clear that we did not want more service from them. This Spring, they came and applied an application to our yard (after we already did one ourselves since we were not expecting them). We called them immediately and told them that we did not request this service and not to return and not to expect payment for their unsolicited service. We had numerous phone conversations as well as a written letter to them regarding this and they insist that they were never told not to come.

They have sent this dispute of payment for the application in the amount of $82.04 to a collection agency.

Dropped this service this year, along with a bunch of neighbors. Sad, sad, over-rated service (few hundred bucks) last year (2007) that produced neglible real grass growth results this year, but perpetuated the dandelion and clover growth.....but then, there is a very low work ethic in this state. Doing it myself, but stupid, stupid me....I used their PatchMaster product four weeks ago, water it religiously, and all I have is a bunch of patches of packed shredded recyled paper. They sure know how to rip off the consumer.....$45.00 for spreading $2.00 worth of lime over 2000 square feet....huh??

Lousy-looking lawn / grass with weeds and clover, and many empty-packed paper areas

I signed an agreement for Lawn Service in March and they came out and treated the lawn. After about three weeks the weeds had taken over about 50% of my back lawn. I had a new Zoysia lawn put in last year and wanted it properly maintained. I called and they said that they would send someone back out. I waited a week and never saw anyone or any signs placed in my yard to tell me they had been there and the weeds continued to grow. I called again and they said someone had come out and argued that I needed to give it more time. I pointed out that the weeds were still growing and that no one had left a sign out telling me to keep my dog off the lawn.

I waited another two weeks and the weeds continued to take over my lawn. The products that they used on my lawn killed absolutely NO weeds and I'm not exaggerating. I finally called and cancelled the service. They sent me a bill for the first treatment which up until now I've refused to pay, but they are starting to add late fees, so I'm probably going to pay just to avoid credit consequences. The manager that I spoke with at the Suwanne GA office was rude and continued to insist that someone had come out twice and treated the lawn even after I pointed out that signs were not placed in the yard.

So not only did they treat my lawn with an ineffective products, but they put my dog at risk of being poisoned. The treatments and the customer service is the worst I have ever experienced. My lawn was completely overrun with weeds and it will probably take an entire year to recover. They also put my pet at risk by not warning me about the treatment.

Scotts Lawn Service simply did not do what they were being paid to do. (eliminate weeks and control insects)

Between the 2nd & 3rd visit (I'm was a new customer) my lawn got chinch bugs. I called my local office and was told my next visit was in a few days, and the tech would be told of my concerns. The tech called to advise he was coming the next day. He advised he had not been told of the chinch bugs. He advised he would check. On the invoice he left there was no mention of chinch bugs at all.

I called the local ofc and the manager was out no call back. I called the Marysville office. They were very polite, took my complaint and advised 1-3 days for call back. Local manager called in two days and said he would check. I called local office back and canceled my service with Scotts.

I called to cancel my service after one treatment because I told them it was too expensive and they said why don't you just put it on hold. So I said ok, figuring that nothing is going to happen without my approval. Well, they showed up and serviced my lawn without my ok and sent me a bill for the service that I didn't ask for. Calls to the management and the regional office were no help, they told me "that was not how it works when you are put on hold." I said then it should have been explained to me that way then I would have just canceled it outright, but I guess they are so desperate for money they stoop to these practices.

When the salesman came to our house he said they could do much better than our current lawn care service. He promised me the weeds and red ants would be gone. After an application they were not. He wanted to do another application but I couldn't justify spending more money when the first didn't do what he promised.

I feel like I was promised something that I didn't get and don't want to pay the $45.00 service fee.

I would like to send a letter to a main office but when I go to their site I am unable to find an email address for them.

Reading the recall statements they do not provide any solutions for those individuals that had this chemical sprayed directly on their lawn. Our children have been exposed and so has our dog and ourselves. There have been recalls on these products but what can I do as a cunsumer that has already had the chemicals applied not to mention the water supply that could have been tainted? Please inform me of my rights and of what the proper actions should be taken going forward. We have refrained from contacting Scotts pending advice from someone with legal experience in these matters. thank you.

Scott's Lawn Service is supposed to call before they come out so I can put my dog up. More than half the time they would call and I would put the dog up for the day and they would not show. Then they would show up without calling and not treat the yard because the dog was out.

on 07/01/2007 Scotts Lawn Service applied a product to my lawn front and back. In the process contaminated my ingroung pool with thier chemicals causing hundreds of dollars in damage. I called and asked for a manager and had a man come out that in no way was a manager and if so I no now why my grass was horrible looking even after several treatments. He agreed that my Lawn should not look the way that it did and witnessed the damage to my in-ground pool and stated that they would get my lawn back to were it was or better and not charge me for any of the work or chemicals used.

I stated that from now on I did not want anybody treating my property without calling first or nocking at the door to let us know what and were they were treating. I only witnessed Scotts out twice after our meeting with a so called manager and there was no difference in our lawn. On 4/07/2008 unknown to my wife and I we had a slip in our door stating they treated our Lawn. I made several calls to Scotts Lawn Service and they stated they would have a manager out to speek with us.

My entire front lawn is severly damaged we had called again stating that Scotts was not allowed to treat our lawn. There was never a manager to come out and take care of our issues and what ever chemicals they used killed my entire lawn in the front. The customer rep stated that all there chemicals were E.P.A. safe and they could not see a treatment causing that type of problem. we stated that the problem not only stems from last years poor service but they were not to treat my lawn for 2008 and did anyway.

We still have not heard or seen any managers to resolve our current problem and on 5/27/2008 I recieved a letter that stated Scotts Lawn Service treated our Lawn with a Chemical that was not regulated nor approved with the E.P.A and is recalling all of that paticular product. Now I also understand why we can not get a amanager to respond. We have hundreds of dollars of damage to our Lawn and now I have to be concerned with a chemical in my yard that has not been aproved by the E.P.A

The damage that has been caused is my entire lawn has been burned, bleached,killed and now my dirt is contaminated with this chemical that was not approved by the E.P.A I had another Lawn service come out to see if the problem could be fixed. short of removing all of the grass along with placing a charcol to eliminate the chemical and then reseeding the grass there was nothing they could do for us.

I had a service contract with Scotts to spray my lawn for weeds and general upkeep of the lawn and spray the trees and shrubs with pesticide. The lawn currently is full of weeds and after repeated complaints to the technician the problem remains un-resolved.

I had a similar problem early last year and after meeting with a manager the problem was rectified. I had made it clear to the manager that if I did not receive proper service I will not pay for that round of spraying. I received a call from their accounting stating that the bill needed to be paid today. I explained the agreement I had with one of their managers and I was told that that manager had left and that I needed to make the payment.

I went ahead and paid and asked them to cancel my services. I was informed that my services were on hold since March 2008 due to non-payment. On checking the May statement I notice that I have been charged for a service call in April 2008.

The accounting department requested for payment for April 2008 service whilst telling me that no service had been provided after March 2008 Furthermore, they have charged me inferior quality.

Anyway I called them back and left a message on the company voice mail explaining that I was NOT interested, that they'd left several messages and continued to , and to please remove my name and number from their calling list......... I got a phone call back immediately........ yes, a PHONE CALL after I'd just ask them not to call my number again. I told them that I had kindly asked to be removed from the calling list, I as not interested, and the man began to argue with me. Told me that they'd DONE their part ( free lawn analysis ) and was not happy with my requests, apparently. I finally said again, please do not call back. He called me back another FIVE TIMES within 4 minutes.

Our front lawn was looking a little is certain areas & every summer during the peak hot months it would start to dry out no matter how much we watered the lawn. The side & back yards were thick, healthy & green. We decided to call Scott's Lawn to give us an evaluation. They came measured gave us a price & PROMISED to have our front lawn looking thick & healthy within 2 years.

Last summer I noticed that the grass in the side yard pulled out very easily - almost as if it had a very shallow root system, I mentioned this to the technician several times & he said that it was fine, that nothing was wrong with the lawn. Well you should see what we have left of a lawn now. It is HORRIBLE. The once beautiful side & back yards are thin & bald in areas. Our lawn never looked so bad. I too want to cry every time I look at it.

I had the Mgr over in the fall & he said that the landscaper cuts the grass too short & he would evaluate it again in the spring. Well now, there is nothing left to evaluate. And the landscaper cuts everyone elses lawn in the neighborhood & theirs is fine. We now need to renovate our entire lawn.

Had set up an appointment to have a problem with my lawn looked at, Scotts said they were sending out a manager to look at it. Well, If this person is a manager,then I would hate to see how the rest of the company is run! He was there for about 5 to 10 minutes acted like he didn't care, stumbled around then left. I called the next day only to be rudley talked to, said they couldn't find any paperwork on his visit, I told them I even have a copy of the worksheet, the woman said I was mistaken and Have a Nice Day' and hung up on me! I have lodged a complaint with the BBB. I will NEVER do business with Scotts again!The company is poorly managed!

My dog was missing. when they violated my request to not enter the rear yard...Then tried to cover up that they were never there!

I have been with Scotts for a while now, and their service has been outstanding, until recently, I dont know what has happened but their customer service is very poor, from the representitives who answers the phone, to the Manager they sent to my house.There is nothing wrong with my lawn , in fact it looks great! I pay Scotts good money to keep up my lawn looking good, but I will not tolerate the clear abuse I receive when I call there or when they send out that Manager!! I have since cancelled my contract with Scotts!

DO NOT USE Scotts Lawn Service. Their services are completely ineffective. Even after a summer of tree and lawn service, my trees had bugs and my lawn have a disease that gave it brown and dead spots. Repeated calls where made to correct this, however nothing worked.

I cancelled my service in the fall; however, they keep coming and doing more treatments. I had to call and cancel my service twice, and they continued to bill me for a treatment I did not want or have a contract for. When I called to ask what the bill was for, they threatened to send a collection agency after me if I did not pay it. Bottom line is that Scotts is untrustworthy, their customer service is horrible, and their lawn and tree treatment just do not work. Do your self a favor and go somewhere else for your lawn service.

I have never in my life worked for a company as bad as Scotts Lawn Care,Tampa,Fl.Their Customer Service is the worst I have ever seen,They are instructed never let a customer talk to a manager unless is it absolutley necessary , The management could care less,they tell their employees to get in and get out do as little as possible and go! I have since gone to another company that does care for it's employees and customers, Mr. Hagedorn you should be ashamed of your Tampa location, and it seems your other locations around the United States are run the same way!!!

I had Scotts Lawn service in 2007 and paid for in full regular payments. they sent me a letter describing 2008 services and how much it costs me, I never wanted the service again as I was disastisfied with their service in 2007. One fine day in mar 2008, they came in and put a bill on my front ddor saying they applied fertilizer. I immediately called them and said I did not consent to them doing service and they mentioned that it is renewable every year and I need to cancel it. I cancelled the same day and I said I wouldn't pay for the amount as I did not ask for it. She said its fine and I am cancelling your service.

In April same lady calls back asking how was the service in MAr 2008 and I said I cancelled the service and she says oh let em look but you need to pay the amount. When I reminded her about the conversation she hands to her Supervisor and she was very rude and said I need ot pay the amount and she Lied that some body called me before the service to say they are going to do service I never got that call and threatened me that third part collection agents will collect the money from me and banged the phone

I prepaid for 8 visits from Scott's lawn service. My office has a front window and I noticed that the employee only stayed 2 minutes to service my lawn. I called to complain that the lawn looked worse than it did before they started. I asked how many visits I had left, and was told I only had one. I went south for 3 months and when I came back I noticed a sign in my yard from Scotts lawn service, and then received a bill from them for service in Jan. and Feb. They also tacked on a past due fee. I called to complain and the lady yelled at me and said I have a continuous service. I explained to her that when I had called before, the man I talked to thoroughly understood that I was dissatisfied with the service and wanted to cancel.

I am a widow on social security, and cannot afford to pay this bill. I need help from someone to settle this matter.

Wow didn't know this site even exsisted, friend told me about it, and when I saw how many customers were dissatisfied with Scotts Lawn Service, I just had to write. I have used Scotts for a while now,I had a problem with my lawn burning, called Scotts said they were sending out a manager to look at it, The manager if you want to call him that, looked at the lawn for about 3-5 mins said there was nothing wrong, left.I too called and was treated very poorly by the representative that answered the phone and she would not let me talk to anyone. She acted as if she was covering up for the manager. I called another company, and found out that the chemicals Scotts was using on my lawn was wrong. My lawn is now looking better. Beware of Scotts Lawn Service !

Had issues with Scotts last summer as they sprayed weed control when it was too hot and killed half the lawn. They did come out and overseed in the fall at no charge, but came out this year and put down the fertilizer so heavy it killed all of the new grass. A manager came out who I think had been drinking and said he did not see a problem.

Called Scotts Lawn Care to come out and evaluate our lawn but to our dismay no one showed. I called the local branch and said they would send someone out the next day. Scotts arrived very late the following day. Scotts sent a manager out there, and in my opinion did not show that he even cared about what he was doing, he was on his cell phone the whole 10 minutes he was there. He didn't seem to care. The following day I called the local branch to complain, I have NEVER been treated so rudely in my entire life! The representative was very nasty, and would not let me talk to the Branch manager! I have since gone to one of their competitors and I very happy. DO NOT USE SCOTTS LAWN SERVICE!

We contracted 1 year lawn care from Scott LawnService in 2007. We did not want to continue the expensive service next year. As far as we are concerned, we never renew the contract for 2008, neither in writing or verbally. So it was an unpleasant surprise to receive an invoice in March 2008 for a fertilizer application we did not order. Their service promise says I will knock on your door prior to performing any service on your property. They did so in 2007 when we had a contract with them (the staff would knock on the door until we came out or rang the door bell). But when came back in March 2008 without our contract, no one knocked on the door or rang the door bell.

when I called the customer service Kim and complained, she tried to persuade me that somehow I did not hear the knock even though I was working on my computer all day in the kitchen which is right next to the front door. Then she told me that the service is always continuous year to year as explained in the original contract and renewal letter. This was the first time we heard about the continuous service.

Last month we received a brochure in the mail about Scott's lawn care and as we needed someone who really knew how to care for a lawn we contacted them. The service rep came right out, looked at our lawn and told us what needed to be done. He offered two different plans, but suggested that the Complete Care plan would be better given the condition of our lawn. He then filled out the description sheet stating what we would receive for service. Basically it was that we would receive all the service of the first plan PLUS insect control, and weed/crab grass/etc control all for the price of $64.00 per visit.

The first service visit went OK at the agreed upon price of $64.00, but on the second visit the service man did not let us know he was there, and when he finished he left the bill on the door (we pay for each visit). When we looked at the bill it was NOT for the stated $64.00 but for double that amount, $128.00. I called David, the branch manager, and complained about the double charge. I reminded him that the plan work/statement sheet stated that we were to receive the service at the stated rate of $64.00. He said that the added cost was due to putting on a second application, an insect control, which was to be done twice a year and would result in an added cost. Again I pointed out to him that both the plan work sheet AND the service schedule sheet stated that with the Complete Care plan we would receive all the applications including the insect control and grub control at NO ADDITIONAL COST. It did say that if I were to request a RETREATMENT of the lawn then I would have to have two PAID for applications for insects, etc.

He told me I was not reading the work sheet/service schedule correctly, and what I was reading was not what it meant...in other words I could not read and comprehend plain English! I reread the plan work sheet on which the service man wrote down what it was going to cost us. I did not see anywhere on the sheet, nor on the visit schedule, where it said I had to pay extra for the insect, and weed control applications other than if we requested a RETREATMENT of the lawn!

I then called the Corp. Headquarters and was given to a lady in the customer service dept. Basically all that happened there was that she could not find my customer number so she said she could not help me, and that she would transfer my call back to David, the branch manager with whom I was having the problem. I refused that transfer and finally she gave me the number of the Southern Area manager. When I called him he was out of the office for the next three days. The final result of all this is that we have to either change to a lesser plan or stop the service completely. There was no attempt by the staff at the Corp. Hq to rectify the situation or to explain the differences between what we were told and what really was! My recommendation...DON'T USE SCOTTS LAWN CARE/SERVICE...EVER!

As we are retired, and on a fixed income/budget, these suprise added costs are very hard to take care of. No, we will not suffer total financial disaster but we do feel that we were scammed, and that is how they make added profits. It just means that now we will have to adjust our budget to accommodate this service IF we want to keep them.

Scotts came out late last fall to do an aeration seeding. They spent about 10 minutes on my lawn, leaving gaps of about 5 feet between aeration passes. I'd say only 40% of my lawn was aerated properly. Also, most of the grass seed ended up in my flower bed. I decided to give them another chance this spring, and when I saw them pull up for the first application, I went to get my shoes to go out and talk to the 'technician.' He was gone and had left a bill by the time I made it out the door 2 minutes later. I still can't find evidence that anything was done.

I suffered poor service.

Signed a contract in March of '07 for 10 treatments throughout the year. As stated in a previous complaint, I also failed to notice the fine print on the contract that says, Service will be continued from season to season for your convenience. They continued to treat the yard early in '08 (much to my surprise) and then I got the bill. Wow.

I have no choice but to pay the bill or else have my credit torpedoed.

We started using Scott's Lawn Service a few months ago. When they gave me an estimate and explained service to my home they did not tell me that they could not kill ceratin weeds and that I would have to. After several times of calling them out there, they said that they would not be able to kill certain types and that I would have to do it myself, fine but I expected them to treat and tend to the rest of them and my lawn. After more than 4 traetments @ $110.80 per treatment, I still have weeds that they were to control and my lawn is not green as my neighbhors and they do not use anyone.

I called them and expalined that I wanted no one to treat my lawn unless I met them at the house, they did call me and treated the lawn (I assumed) yet the weeds and appearance had no change. I explained this to the service pserson who called me at my home at 8:30 one night and she said she would call teh local folks and address it. I got a call and she proceeded to tell me that I was to pay the bill for the last treatment even though I explained that I thought they did nothing.

When I told her that I would but would be quiting them she agrued with me and ask for another chance to treat the lawn. She was very rude and I even told her that I would call her Co. to let them know. Back to the lady that called me at night, she stated that there were several issues in my area and that she knew that they had replaced someone but would go over this with local folks. I will never recommend or use Scott's products or services again.

Contracted in 2006 for ten lawn services to improve the grass at a cost of $1107.20. No soil test, some kind of applications were done and the yards began looking worse than ever. Two fall aerations/seedings were done and absolutely nothing, except in two areas I didn't want grass.

Being a novice to grass and owning a lawn, I contacted Scott's lawn service. They came out promptly and gave me a fair estimate, with the promise of giving me a lawn without weeds. After 4 treatments, I noticed nothing. So on the 5th service I was home and asked the guy spraying the lawn why I still had so many weeds. To which he replied, you need to resod your lawn if want them gone. He went on to tell me that there was nothing they could have done to salvage my lawn to start with. So when I called to complain, I was told that there was nothing that could be done to rectify the situation and that I was just going to have to live with it.

I contracted with Scott’s Lawn Service last year. First, since the brochure implied that by taking the most expensive service I would receive aeration and seeding, I took that route. Later in the year, I found out that I had to pay $132.00 to receive that part of the service. Instead of weed control, I ended up with crab grass (I never had crabgrass before), some the size of a serving platter. They aerated and seeded in the middle of our August heat and in a drought.

I complained and at some point later in the year, they came and threw grass seed around. I complained to their headquarters twice, the local distributor at least four times. I canceled the service, but early this year, came home to find a notice that my treatments had begun for this year. It took still another call to get rid of them.

I have the worst lawn in 7 years. There are weeds, bare spots, and the only place their seeding took effect was in my flower beds and between my border stones. It will take me years to get the lawn back I had before and I am very angry as well as out several hundred dollars wasted on them and the several hundred dollars and personal time it will take to reclaim my lawn.

Last year I used Scott's Lawn Service. Once you start using them, they assume you are their customer for life. On the last invoice in fine print it states "For your convenience we continue your service season to season". They came out and treated my lawn (mind you I still have snow in spots) and left me a bill. No phone call to let me know, just a treatment over the snow and a bill.

I followed Scott’s annual lawn care program posted in its website. I used winter and spring fertilizer and my lawn was great. My neighbors told me my lawn was the best lawn in the past 10 years. I followed the program and used “Scotts Turf Builder with Plus2 Weed Control”. I followed the instruction on the bag and also from Scott website. It was supposed act as a fertilizer for the lawn and also a weed preventer killing dandelions. Nothing happened to the weeds but it burned my lawn! Anytime that I look my lawn I am about to cry. I watered everyday to avoid burning but it was too late. My lawn getting worse daily and I don’t know what to do except to complain to you to prevent other people making the same mistake.

I have spend a lot of money for lawn care, but mostly what upsets me the emotionally is taking care of the lawn on every weekend during growing season and watch them die because of this stupid product.