Complain about a product or service

Samsung Refrigerator

Sasha of belleville, MI February 15, 2010

I purchased my Samsung RS2534qv fridge in 2004 and my freezer started to unthaw. A tech came out and said it needed a part but never returned. Then it continue to mess up and not freeze on the freezer side. Now in Jan 2010 my fridge side is not staying cool and is not cooling my food.

Ronald of Anderson, SC February 12, 2010

Purchased a new 'French Door" refrig, top of Samsung line. Has a ice maker and water in door. Unit continues to drip water from Ice maker. Had 4 different service men already, only to be told. "Thats the way it is, it's just ice melting in the door" as if this is my first refrigerator with a ice maker in the door. Technicians have admitted Samsung has told them to explain this as "Natural", with NO RECOURSE! Please spare yourself and do not purchase this model, unless you are ready to continually wipe water up both inside and outside your refrigerator,

Klarque of Decatur, GA February 12, 2010

Purchased a Samsung Refrigerator MODEL: RB195BSBB in Feb 2007. In or about July 2008, the unit began to 'over' Freeze and had to be defrosted [repeatedly] throughout the summer. This happened sporadically over a period of 1.5 yrs. In January 2010, the refrigerator stopped cooling altogether. After contacting Best Buy and the Geek Squad we were told that it was the Compressor and it had to be replaced. After scheduling an appointment and upon the arrival of the repairman, the unit began cooling again. At which time the repairman stated that he then thought it may be the interactive digital display panel that is on the door.

It worked perfectly for about two weeks, then we were back to the routine of filling the cooler with all of our goods and placing them outside to keep cool. Which is where we are today....Friday February 12, 2010. What Gives????

Jeanne of Lake Dallas, TX February 10, 2010

I have a refrigerator I purchased in Sept. 2007. In February 2009, the control panel went out, which meant it didn't work however, Samsung refused to cover it b/c it wasn't part of the "sealed system"- it's the electronics, so OK, I can sort of understand that. January 2010, every time the compressor turns on it makes a loud buzzing noise, got louder and louder, was told by Samsung it was the compressor which would be covered under their "sealed system" warranty. The repairman said no, it's the fan and that isn't part of the "sealed system" and I have to pay to replace. After many calls to the "executive customer relations", they basically said too bad, you're too far out of warranty and should have bought an extended. Excuse me but this is a refrigerator- they are supposed to last for decades. The fan only runs when the compressor is running, how is that not "sealed"? They refuse to do anything.

Julie of Brownsburg, IN February 10, 2010

Well, I am now on day 41 with no fridge. Samsung could care less. They have the worst customer service that I have ever had the displeasure of dealing with ! I was also very shocked when I went to Lowes to buy a fridge thermometer and the Samsung refigerators had award signs on them from JD Power ! What is a consumer to do ? I should think that the faulty thermostat readings on the outside would warrant some kind of negligence claim. Someone could die from this. I actually had a repairman tell me that the thermometer was supposed to read what you set it at, not the actual temp. I looked in my manuel and of course he was wrong. Please, everyone needs to stay on this and force a recall !!!! Also.....email JD Power and complain too.

Christina of Mason, OH February 5, 2010

I too have been the victim of Samsung and their crappy refridgerators. My model number is RS263BBWP. A year after I bought the refridgerator the tempature started to fluctuate from 38 to 60 degrees on the fridge side. It also made this annoying sound. I have had the repair man out here 3 times now and it is still not right. I want to call our news station and let them know they should check on it. Everyone should do the same as it is something that Dateline should be investigating. This is rediculous reading all the similar complaints about Samsung. There customer service sucks and they seem unwilling to do anything about it. They can go screw themselves because I am not going to go away.

b.t. of murfreesboro, TN January 31, 2010

ref.freezes up about every 10 days.condensing coil has to be thawed out.have replaced all sensors in ref.replaced main board.replaced water heater coil.now i cannot get any one to work on it,because it cannot be repaired,so repair men say.best option,get a new one.

alton of ashford, AL January 29, 2010

purchased new samsung modek rf 26xaers ref on 11-05-09,could not get water through door,called samsung,sent repairman.bad water valve,ice maker does not work properly,called samsung comsumer dept, no effort to help,rep. has no idea when parts will be available,if ever, completely uncaring

wallace of lake worth, FL January 29, 2010

called and advised that my new samsung refrigerator indicated proper temperatures, -4 in freezer and 38 in frigerator, but the real temperature was like 50 and the food was ruined. They stated they would have a service tech scheduled and they should called me in about 2 days!! From doing research on the web it appears samsung has a good looking product, but when it fails they could care less about addressing the situation. The problem noted here appears to be common on all samsung refrigeraors and they know about it and are not making it right to the consumers. My recommendation to everyone, don't buy samsung, they suck!!

Julie of Brownsburg, IN January 27, 2010

I have read all of the complaints abount SAMSUNG refrigerators with defrost issues. Different model numbers, but the same story. I too have this problem.

I encourage each and every one of you to go to "Youtube", searh for SAMSUNG and watch the "watch dog" video from the UK. This is not just a problem in the USA, it is worldwide !!!!!!

Our problem, as you can see for yourself in the video is a "design defect". If you go on the Samsung UK website and look under "support" and then "news and alerts" you will see that they have admitted the problem and are giving those consumers free repairs and extended warranties. Don't we all deserve they same ?

My advise to you is to bombard SAMSUNG with phone calls and emails. I do this everyday. Call or email every news station you can think of. We have to find someone in power to let everyone know what SAMSUNG is doing.

It is bad enough that SAMSUNG knows about the problem and refuses to do anything about it, but they also continue to make a profit from this product defect by charging us for parts and service calls. Do you think for one minute that an authorized SAMSUNG technician is going to tell you truth ? I am telling you, they all know about it, but as long as they keep making a dollar from it they will continue to take advantage of us as long as we keep letting them !

Also, has anyone ever told you that anything was wrong with the outside temp gage ? No one has told me that. Mine reads 34 but is more like 64 on the inside. This is a SAFETY issue. Is it going to take someone dying from eatting bad food to get some action ?

We should all be outraged and they should be ashamed !!!! Please don't let this issue go unresolved. Do everything in your power to stop them from taking advantage of us. Demand refunds for every cent you have spent on repairs and for all of the food you have lost as a result of their defective product. Good luck to us all !!!!!!

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