Samsung Refrigerator

It appears as though the rear of the freezer is freezing up as the fan is now making a noise. The noise comes and goes as the fan blade chips away at the ice buildup. I called Samsung and they suggested lowering the freezer temp to the lowest setting. After doing some research, it certainly appears that the coils are freezing up and the fan is hitting the ice. I also assume at some point the fan will fail leaving my refrigerator useless like it has for so many other consumers.

Apparently there is not a fix for this? Many people have spent hundreds of dollars replacing coils then the problem comes back. I also see that a class action suit has been filed because of this problem. Samsung needs to address this issue that they apparently were aware of when selling the refrigerators.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it's neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddah's main dealer, but he told me, "If anything goes wrong with your appliances, it is just your bad luck and we can't help you." So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.

Everyone knows how hot the weather is in Saudi Arabia and the pain I suffered because this "world class" brand is really awful. I would not recommend anyone to go for this ** brand Samsung ever owing to their awful reliability and customer service track.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didn't have it a full year when he had to call for a repair service man to come out because the unit wasn't cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasn't cooling and the freezer wasn't freezing. So I called service department again on January 3rd.

After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a "Christmas Story") till it was all said and done I ended up paying almost $400 at the restaurant.

I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasn't coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can't keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer.

I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldn't tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered.

That coupled with having to make another appointment once the part gets here means I won't have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he can't solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there's no information, nothing. I think this is such a renowned company showing their negligence.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn't solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn't pay attention to sound. It's two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued.

My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

I bought Samsung side by side refrigerator for 4 years, model # RS2530BSH. Freezer broke down about 2 weeks ago. It can't keep temperature low enough. I called Samsung 1-800 but they can't do anything. They recommend contacting one of Samsung stores for fix. I don't know if I still trust Samsung anymore. I spend too much for a nice looking refrigerator and it lasts for 4 years.

My 4 year old side by side Samsung fridge has been making noise for 2 years now. Yesterday, the freezer failed, after the fridge was repaired supposedly a month ago. I expect that the entire fridge will fail, based on other comments

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isn't working properly and the fridge isn't cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. I've purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess).

After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say it's a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18.

To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

I purchased a French Door Frig. from my local Lowe's (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didn't purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food I've lost to get a second opinion from their tech. Their customer service and their product stink. I wouldn't ever tell anyone to buy Samsung and they are not customer service oriented.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

We purchased a refrigerator, flat top stove and microwave in 1/2009. The refrigerator has had an ongoing problem with a loud buzzing sound when the unit comes on. I have called Lowes and Samsung (2.5 hours this morning with Samsung) and I have been told that because my warranty has expired they (Samsung executive customer service) told that there was not anything they could do to offset the repair costs if it is repairable. My first call this morning to Samsung resulted in having an incident number assigned to the call and they gave me a local repair service to call.

I made the call and the person who I talked to (repair) informed me that it could be a number of different problems and that it could cost me up to $300.00 to possibly fix (no guarantee). Service said, sorry, we can't help you. I will never buy any Samsung product again. I replaced a refrigerator that was working fine and this one is a piece of trash. The stoves LED readout is going out but that can be a simple fix. But this refrigerator is unacceptable.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasn't provided one.

On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

I bought my refrigerator about three years ago from Lowe's and they installed it. The next day, the ice maker quit working. They came back out and two days later, they replaced the ice maker. Two months later, the ice maker quit working again and they came back out and replaced that one. Ten months later, they had to replace it again and now it's not working again.

How long are these supposed to last? The model number is RF26VABBP; the BOM number RF26VABBP/XXA. Can you advise and tell where I can buy another one, as I know this is out of warranty now.

I bought model RS267 LBSH side by side in May 08 from Lowe's. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting.

We threw stuff in the chest freezer, and put fridge stuff outside since it's in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, I'm trying to decide whether to trash our good looking but problem prone fridge and buy another. I'm not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. It's the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So I'm now researching for more reliable fridge brands.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. That's when the problems started.

Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears' Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.

Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I don't know, we'll see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the children's hospital to reattach his finger tip.

Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its' the day before Thanksgiving and I have no refrigerator. This is depressing.

You have obviously never owned a Samsung Fridge! I do and have experienced all of the problems listed below. Inferior product and even worse, a fraudulent company.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying "no way you could get so many defective fridges." Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn't fix anything, they just say: "Defective, can't be fixed." And of course that's only if they actually show up for the scheduled service call.

Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won't the gov't step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung's are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

We had been very pleased with our Samsung 29+ cf refrigerator until a few days ago. We purchased it in August, 2011. It was great until it stopped making ice in both, top and bottom ice makers. All the lights worked on the front and inside, so it was not a power issue. I pulled the fridge away from the wall to ensure that the water line was not kinked. It wasn't. I then realized that the compressor was not running.

I pulled the power cord and re-inserted it. Compressor comes on. When I open the freezer (bottom) drawer, the compressor stops. The temp there is supposed to be -6, but is now registering 27. The top part is supposed to be 36, but is registering 52. Service coming tomorrow. Hopefully I can keep the compressor working, long enough to keep our Thanksgiving food from spoiling! I am afraid that there is a risk of potential loss of food due to spoilage.

I would only like to say that all the above complaints might be right or wrong. So, don't take any matter seriously because this might be fake information just to break-down the business or a conspiracy from the competitor. Anything could happen in this competitive world.

Holy **! You spend nearly $3,000 on a refrigerator, and 2 months outside of the standard 12-month warranty, the display goes out. 2 months? Really. The fact that they don't have enough faith in their own products to warranty a $2,800 unit for 24 months is ludicrous. I wish I would have read these comments beforehand. For those of you looking at the stainless steel 4 door fridge, model RF4287HARS, don't waste the money. I'd love to see a class action on this.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.

We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

Before purchasing any Samsung product, please e-mail ** first for 1st hand advice. And be happy with your purchase before you make your decision!

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conn's in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside.

As everyone online said, I can forget Samsung or Conn's help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and I've on coc sec. income and now I have no refrigerator, Samsung and Conn's could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowe's. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing.

I tried for weeks to find someone to come out, with no luck. I finally called Lowe's and they sent someone from A&E who told me that my fridge was not properly leveled and water that is suppose to drain down is leaking forward. It popped me $216 to level my fridge. I was burned but thought it was better than $2000 for a new fridge.

I checked it today (3 days have passed) and guess what? A huge puddle of water under the deli drawer! I called A&E and they said that they will come out, and "waive" the service fee but I will be responsible to order new parts. Are you kidding me? I just gave you $216! Never again will I buy Samsung. I wish I knew about this site before dropping big bucks on a big piece of **!

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and can't afford to make a big purchase.

But now I have to make a loan to buy a new one. When we open the refrigerator and freezer, we get so disgusted. It cost me so much money that it makes me sick to my stomach that this expensive refrigerator is a piece of crap! I will not buy anything Samsung. I'm going to look for Maytag, Whirlpool, or Frigidaire. I don't trust these new companies! I hope Samsung will do something about my problem. I can send them pictures of the shelves.

To begin with, Conn's store in Baton Rouge, LA delivered the wrong refrigerator. I had picked out and paid for a white one in the store and they delivered me a black one. I kept saying this to their delivery people and nothing was done. I then complain because the fridge froze everything in the freezer too hard, no matter how low I set it. The service people made at least six trips and fridge kept over freezing and making a noise.I kept asking for a new one. I complained to Conn's over and over and to Samsung to please just bring me a new one and in white as I had ordered,to begin with! Neither one ever returned my calls again and I finally gave up, as I was ill and could follow up legally.

Now after two and a half years, the fridge was making a very loud noise which stopped a few days ago but the ice won't dispense and the front panel strip between the fridge and freezer is so hot I am afraid it might catch on fire as I sleep! I have read so many complaints about the same fridge. Samsung and Conn's have been extremely negligent in addressing the problem. There should be someone to help us consumers and put a stop to companies doing this to us! This is no less than stealing from someone. I live on a fixed income and cannot replace this lemon, so therefore, the company should have to make this up to us the consumer or be put out of business with as many complains that have been written!

You were a big help. I opened the back panel and started pushing connectors. I didn't find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I don't know how long this will last but it did get the fridge running again.

Hey, Samsung refer owners most of your issues revolve around 2 things. The motherboard which is mounted on the back is prone to have its component connectors vibrate off during transit or moving into place and the other is that the wires slip out of the connectors when they are plugged in during assembly. Unacceptable for a large company like Samsung, but easy to fix and if they spent $50 more dollars on better connectors, vibrate test the unit and train the service reps including sending out a service alert, this website would not exist. So unplug the refer, uncover the component cover and check each connection when you here a click you fix it. If you are uncomfortable with electricity have a repair person check for you.

We purchased a Samsung, RF4287HA, refrigerator on June 10th 2010 from Best Buy. On October 30th 2011, the appliance stopped working. The repairman said that it was one of two faulty panels and that he could not tell which it was.

Given the sheer number of complaints I read on this one site alone, there seems fertile ground for a class action lawsuit. Samsung has no interest in protecting consumers from their faulty appliances and apparently no other consumer protection agency has interest either. Anyone in a position of power listening?

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won't be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

I bought our Samsung Refrigerator in 2008. After replacing the water filter for the second time, it started making a loud noise. I called Samsung and they said they have not had any problems like this and told me I only had a year warranty because I did not purchase an extended warranty. I told them I've learned in the past that if you buy a good product, you don't need to waste money on extended warranty. I was given the name of a repair service company that can repair Samsung. He came out and said it had to be one of two parts. He ordered both parts, came back in 10 days to replace one or the other and we told him go ahead and replace both so we don't have to play a guessing game which one it was. Well, a week later, it started back up again. This time, louder and harder. I just called the repair company and left a message for them on their recorder with the fridge making the noise for them to hear. I took out the water filter so we can get some sleep. We have well water so we really need the filter.

They don't deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didn't. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. It's been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I don't have money to blow on a new fridge.

I purchased Samsung's "top-of-the-line" French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowe's in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door won't seal very well so items don't stay cold.

After several frustrating calls to Lowe's for service, I finally got a call from their authorized repair person who told me it's not under warranty any more. We argued and I had to call Lowe's again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them it's not under warranty. And again, another call to Lowe's where I am told it's under warranty. The next day, I got a call from Lowe's telling me that it was never registered as sold with Samsung so they're using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowe's hadn't bothered to inform Samsung.

A day or so later I got another call saying Samsung has now been informed of the sale date and that it's under warranty. Now I can't get anybody to work on Samsung. Even their authorized repair centers say they won't work on Samsung appliances anymore because Samsung won't reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like I'm going to have to sue Samsung.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. "Best fridge out there" for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they don't know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.

I ended up with Sears Home Appliance Repair. They are the only ones willing to work on this product. Three weeks later and $500.00 worth of meat spoiled, I get the guy to my house only to find out that my condenser and compressor are broken and heating up. Did I mention that I was also getting water in the fridge part under the cold cut drawer, which apparently was caused by a clogged drain line? Really. How does all this happen to a brand new fridge? It takes two weeks to get my parts only to find out that they were already broken when I received them.

Another two weeks later, my fridge parts come in. Get this. The freezer section caught on fire as soon as the parts were put in by their "certified" technician. He soldered through my firewall and burnt out the whole bottom of my freezer. I am told that Samsung and/or Sears will replace the unit for free and that the fridge section is okay to use since the repairman took out all the bad parts.

Two days later, the fridge caught on fire again. Luckily, I was home to throw it out my front door at 8 o'clock on a Sunday night. My house smells like smoke, all my food is destroyed, and the service woman on the phone had the ** to tell me that I should be grateful that I was offered $500.00 in a voucher to Sears towards a new appliance since their service man did not want to do the job anyway. It took me six days of nonstop phone calls to customer service to get my money back--a full refund.

If I did not take three hours a day out of my life to hound every person, I would still be waiting for those people to review my case. All I expect is a product that works longer than one year, is that so bad? And if, for some reason, beyond my control, that appliance stops working, is it wrong to ask for a fair treatment and a full refund to replace it? I had to work hard to get these "Customer Service" people to treat me like I was a customer. My advice is do not give up. Make them see that they can't keep doing this and get away with it.

I am done with any Samsung appliance and I am done with shopping at Sears. They are unfair, rude and thieves. I am happy to get my money back so I can go buy a Frigidaire. They cost a little more but they work. I was fooled by the fancy lights and options. Now, I am going back to simple clean and reliable. Don't buy Samsung. If I wasn't home, what would have happened to my house when the fridge caught on fire? Buyers, beware! They don't care about you; they care about your money!

After reading all the other issues regarding Samsung RB195BSBB, mine is just the same. This is a bad product and no good customer service. Don't buy Samsung Refrigerators!

I purchased a refrigerator cooling fan on Lowe's Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.

We purchased our Samsung refrigerator model # RFG297AAPN, the really large, 2 door bottom freezer.

We had ice maker problems right away. The ice comes out and sprays as the shoot is very large and the ice seems to build up somewhere and when you ask for ice you get quite a bit of water. Samsung sent out a repair tech who replaced the ice maker. It still does the same thing. We have had water build up and freeze under the bins. We have a home warranty that covers the refrigerator but not the ice maker. They fixed the leak but the ice maker still gives water with ice. It is a large refrigerator which is great but customer service at Samsung is hard to deal with.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isn't even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldn't recommend it.

My fridge works fine so far, but I'm getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowe's don't work in our fridge and can't get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowe's. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, we'll see. They just don't seem to care, either Lowe's or Samsung.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowe's and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because it's poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I can't even get it taken care of under the first year so I don't know how that's all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadn't received them, so I called them again. I was told that the order hadn't been placed so I ordered them again. I still hadn't received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didn't know where they were? She placed the order again.

Another month passed and I hadn't received them yet, so I called and asked to speak to their customer service department. The gentleman assured me that they were backordered (never heard that before) and that they were now in stock and he would ship them immediately. I called the following week to make sure that they had been sent. Some lady assured me that they were shipped on the 15th of September. That was September 15, 2011, today is 9/29/11. I haven't received them yet so I called and asked for customer service again.

This time, I got their "executive" customer service rep. I was told that their records showed I had received some bins in early July of 2011. No record of my corrected order. I explained to her that those were the wrong bins and that I had made several calls after that, reordering the correct bins. She just didn't know what happened but assured me that she was looking in to it. I had explained everything to her and then she asked me for my email address and said she would send me one regarding the circumstances. I asked her for a direct call instead and she said she could not make out going calls?

That was this morning. Still no email. I called Sears, explained to them what had been going on. They said they had my warranty info and would send them out immediately. He repeated the description to me 3 times so there are no mistakes. He gave me his full name and direct number too. We always buy Sears products and I don't know why we bought the Samsung. I'll never do it again. They don't support their product in anyway. The only reason I gave it one star is because of the size. That's it.

I purchased a french door refrigerator from Lowe's two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. It's not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty.

When I queried Samsung about why their fridge died only after 2 years, instead of apologizing, the Samsung person retorted, "we don't know the lifetime of our fridges". They should know. It's their product. They should have some sort of indication that this is a faulty fridge and they are doing what they can to rectify it. Saying they don't know simply takes them away from being accountable to make good products. Samsung is a horrible horrible brand, with absolutely, incredibly lousy customer service. Avoid all Samsung products at all cost, please!

The cooling fans broke. It's making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said he's not sure what's wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didn't fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didn't fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what I've suffered in food loss. I'm also told there is a class action lawsuit over this issue that I'm having. But I can't find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

The Gas choke burnt and was not cooling. The problem is already rectified once, but I am again facing the same problem.

The Samsung refrigerator stopped cooling and the unit is barely five years old. After reading the reviews on this site and after being told that the replacement part was going to be $300-$500 (and may not fix the problem), I will be buying a new unit! Luckily, mine came with the house I bought and not out of my own pocket.

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010.

This month, the refrigerator stopped cooling resulting in untimely milk and produce spoiling. When we turned the refrigerator up to 3 notches, all produce, eggs and pickles froze and had to be thrown out. We turned the unit down to 2 notches and now we have had two packages of meat spoil that was just purchased last week with expiration date of 27 Sept 11 (meat to sausage in casing and ground sausage). We have a Best Buy serviceman coming today. Our service warranty expires in 19 Jan 2013 and we plan to buy another refrigerator (not Samsung)!

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty.

The only positive thing I can say is that the set up manual tells you what to do so you can throw it away. I am going to cut my losses and buy a new one. Does Samsung made it or has anything to do with it? I have had my last Samsung product in my house.

Caution to all purchaser: Never buy a Samsung product. It will only give problems/ headache. Their support team only knows one thing as they have sent this for two times. And I am waiting for the 3rd time. My refrigerator was repaired two times in just one month. This product was purchased in June 2009. Now again, it is not working and I am waiting for the 3rd time. It has caused me inconvenience.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with "Power Freeze" (as recommended in the owner's manual).

I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.

Furthermore, the OM says to flush the new filter with at least six gallons of water without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner's manual. What's more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now I'm trying to get Samsung to warranty the unit since this is clearly a major malfunction.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didn't work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

I purchased a Samsung fridge/freezer from currys store wednesbury, Birmingham on the 2/7/2011, it was delivered on the 9/7/2011 the freezer door has a hole in it there is a crack in the door and the plastic is bubbled I have phone the customer services three times regarding this matter the 3rd person i spoke to Richard Coyne stated that there was no record of my telephone calls on the 23/7/2011 or the 24/7/2011, he claimed that someone will contact me within 24hrs that was on the 25/7/2011 and i am still waiting the service is appauling, as within my rights i want a replacement or a full refund asap

I have a three door Samsung stainless fridge, purchased in September 2010.

On the bottom freezer door, there are three long streaks that will not come off. We are seniors, away for the winter, so has used the fridge about six months. Our house is immaculate, and so is everything in it. We are not careless people. We presently have other stainless products; that have been in our home for years that are in excellent condition.

Our daughter (with two small children) has a stainless fridge (not Samsung) that she has had for years, which looks like new.

I wish I could say the same for the Samsung product.

It appears the only way this can be replaced (at no cost to the customer), is that a serviceman has to prove the stainless on the front is faulty. I am not sure how they can do that. Though the fridge is new, you pay for the service call; unless the service person says it is faulty. I am very doubtful that the service people would put that in writing; it could cost them their job.

To make more money on the product, could Samsung be using a lower grade of stainless steel?

This will be our last Samsung product.

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn't get anyone out until after New Year's Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didn't make much ice.

Then the warranty was over. Back in June, the power went out and it quit cooling again. I had one light flashing on the front. I found Jonathan ** of ARC who said he could work on Samsung appliances, and could come the same day--unlike the people Samsung wanted me to use. However, a few hours later the refrigerator just started working, so I told Jonathan I would get him to fix the icemaker in a few weeks. The power went out again last Wednesday; it stopped cooling, and I got the same flashing light. I tried to research the problem online. I found out that either the unit could be reset (didn't work), or it could resolve itself (didn't happen the first day like last time). Also, it could either need a control board (found for $60-$70 dollars), or depending on which light was flashing it could indicate a faulty sensor. Since I didn't know which, I had to call Jonathan. I told him I needed to know what part to replace. He came in asking questions like he hadn't spoken to me like, "So what is this flashing light for?", "It just isn't freezing?", "Looks like it's working...the lights come on when I opened it." and "Let me check the compressor."

After digging in it for a little longer, he asked me about the flashing light AGAIN, and said it was the control board. He could fix it for $450.20! He said the spare part was $260 and that he could get it in about three days. He would apply the $89 he was charging for the service call to the bill, or that he could get me the same refrigerator new for about $2000 or used for $1000. Really? I paid less than $900 when I bought it new. I decided to take a loss on the $89, and get the control board since he gave me the part number. Guess what? It wasn't the control board. I replaced it; I tried all the resetting and still had the same problem. I left it in a few hours to see if it would start working. Nope. I took it back out hoping the parts store would take it back. They wouldn't. I stopped payment on Jonathan's $89 check, since I was now out of $72 more because of his wrong information, and the food decaying in my refrigerator and freezer. He not only tried to overcharge me for 5 minutes of work, he also misdiagnosed the problem and knew less about it than I did.

I decided to just get a used refrigerator over the weekend, but late Friday it just randomly started working again. Okay. I bought new food and cleaned it out. We had a thunderstorm today and lost power. You know the rest; flashing light, not cooling and no one can fix it unless it fixes itself. Samsung shouldn't make refrigerators as I see this or similar problems all over. Jonathan ** of ARC is not qualified to diagnose or make repairs, and will rip you off.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO.

that the digital display should be replaced. (The digital display is fine, except on the zero degree "0" there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.

I sent an e-mail to Samsung but I am still waiting to hear from them again...

I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

Samsung fridge fan ices up. fridge will not cool then, I have paid $440.00 in two h ouse calls and no one can fix it bought in 2005. Model #RS267LASH

My Samsung refrigerator is less than two years old and the ice maker doesn't work. I have tried replacing the valve and it still is not working. I called Samsung and they forwarded me to their replacement part source who refuses to give out part numbers (against company policy), making it next to impossible in finding the correct part from a better or cheaper source. What a scam. I purchased all of my kitchen appliances from Lowe's and all four are Samsung. I will NEVER buy Samsung again. Terrible quality, terrible customer service, terrible experience. Shame on Samsung!

We purchased Samsung RS264LARS side by side on July 1, 2006 from Lowe's. At the same time we purchased an extended warranty. The fridge side has gone out 2 times in warranty, and now again without warranty coverage. I spent 2 hours on the phone arguing with Samsung (Lowe's wouldn't help), and there was finally, at the top of that customer service organization (5 levels up) someone who listened and maybe extended the warranty (not sure I believe it yet).

I own a Samsung Side by Side Refrigerator Model number RS277ACPN that is 2 years old. We are 2 older adults in this household and do not put a lot of wear and tear on our appliances. Today, upon cleaning the refrigerator, I removed all of the shelving. On the third shelve down level, the back wall of the refrigerator has developed two hair line cracks on either side of the light. This is not an area that items in the refrigerator would have access to, so it is doubtful that these cracks developed because of any wear and tear by a consumer.

I called Samsung customer service and had a conversation with one of their representatives, my report number with them is ** I described the issue, and after speaking with someone else, the representative returned to me stating that this was simply a damage issue, blaming the consumer, rather than a design or engineering issue, as I believe it to be. I asked them to report the issue to their engineering department so that this fault can be corrected but no farther support was given by Samsung.

I believe that as more and more people take the time to empty their refrigerators to do a very complete cleaning, there will be others finding this defect. Or, it may be that others have already found this flaw. I want my name and information added to the list of people experiencing this flaw in the Samsung product. Thank you

My husband has unplugged and plugged it back in according to the owners manual and still doesn't work. Repairman coming out again. Thank goodness we have a stand alone freezer and our old refridgerator!

The fridgerator/freezer is expensive but based on the issues others are having we will probably have to buy another one. Need to send this one to Samsungs doorstep! Based on the number of issues with this refridgerator and the cost of the refridgerator something needs to be done! Loss of food, over $350.00 in repairs and still counting since it isn't fixed yet. Loss of time waiting for the repairman to show up.

I bought a $1700.00 Samsung French door refrigerator (model # RF26588BP) with an extended warranty from Lowe's. It did not last one year. My food froze in the refrigerator and my freezer door could not be shut because of the ice build-up. I had to make multiple calls to the company. I was told to fax my receipt before they could initiate a repair. Two faxes and several emails later we had an appointment. The repair service never showed up or called. We set another appointment. They couldn't find the problem. After multiple visits and no results, we demanded a new refrigerator. When Lowe's delivered the refrigerator I asked the delivery person what happened to the returned units. He told me Lowe's throws them away. I was stunned. I asked if they even tried to repair them or get credit from Samsung and he told me no.

They go directly to the dump. I had new, replacement refrigerator, model RF265ABBP, less than a year when the ice maker broke. The repair man came out and replaced a plastic part. When I inquired about the reason it broke, he told me it had freezer burn and the plastic disintegrated. Samsung put a part in a freezer that was not designed to stand up to freezing temperatures. The repairman said the company was aware of it but had not issued a recall. Now several months later, the freezer needs repair again. I will never buy a Samsung product again. We lost a lot of food due to malfunctioning unit.

I purchased four brand new appliances manufactured in Oct. 2010. All of them were Samsung made. Out of these, refrigerator had dents on two drawers. I informed the dealer immediately. The dealer told me that they have informed Samsung and I will be getting phone call from them. After many days since, there was no phone call. I tired to contact Samsung Canada. There is no positive response from Samsung Canada to date.

I called Samsung regarding the 4 year-old fridge (RS2530RWB). Both freezer/fridge side warm; then next day it's cold/frozen. It's been happening for 2 weeks; food spoiled, etc. They tell me I have a 5-year extended warranty with Best Buy. I call Best Buy, but guess what they have no record of extended warranty. They do make the service call for me. Service people call me and guess what: they are not a Samsung authorized repair center. So back on phone with Samsung, "Oh, it's only the sealed system warranty...." Oh of course they could have told me I was ** the first time I called. So they give me the number to authorized repair center.

Service guy comes out and it's not the sealed system, it's the relay and capacitor that are bad. $70 later I still have no working refrigerator. Service guy can't get the part numbers, so they are on research whatever that means. In the meantime I find the parts myself. A whopping $25 in parts and the repair people want an additional $216 to put these 5 minutes of labor parts in. Still don't know parts cost from the repair people but sure it will way exceed $25. So I am going to buy the parts myself and install them and hope for the best. Oh and the fan in the back of the fridge at the bottom makes a squealing noise every so often and we have to WD40 it to shut it up. I will never buy a Samsung product again or recommend them.

We have the Samsung 2 door, 2 drawer refrigerator/freezer. The freezer door is rusted just under the water dispenser. It looks like a cancer! Every week water leaks from under the freezer because there is water leaking from inside and collects under the freezer basket. It somehow thaws and there is a puddle of water near the appliance and in my pantry.

We purchased the extended warranty from Lowe's. Repairman comes out, says Samsung will not repair the door and that we should remove the basket in the freezer to chip and remove the ice before it defrosts. About the door, the solution is to purchase a new one for $600!!!!!!! Never will we purchase a Samsung product again, and that goes for the television as well. Have already had it repaired twice in its short two-year life.

I bought a Samsung fridge/freezer less than 4 years ago, model Rb193kabb.Everything was fine for about 3 years. A few months ago, I opened the fridge and every single thing was frozen solid. Over the next few months, about once a week or so, the fridge would either be way too hot or the freezer would have thawed, or both. Unplugging it for a few hours seemed to help. This week, unplugging it stopped working. I called the 1-800 Samsung number. They took all my information for half hour conversation, and then say "I am going to give you another 1-800 number to call and they will set you up a service appointment".

I called the new number and go through the entire conversation again, same details repeated. After all that he says, "A colleague will call you and set up and appointment for service and take your credit card information". "Huh?" I told him that seemed pretty fishy and I had never heard of a service center taking credit cards over the phone. Nonetheless, I waited for this call and it did not come. Finally, I just called a local service center. It cost me $125 to be told my less than 4 year old fridge is garbage! It could be repaired, but will cost more than a new fridge (3 days later, I have still not received the call from Samsung to arrange the appliance which I don't need now).

I called Samsung again to ask what they will do for me, and if they believe 4 years is acceptable life span of a $1,000 refrigerator. I talked to a rep for a while, than asked for a manager, all to be told they could (or would) do nothing. Sorry about my luck. I should have bought the extended warranty. So the one promise I made to the gentleman that repeatedly apologized for my "inconvenience", was that I would make sure myself and nobody I know would ever be suckered in to wasting their money on a Samsung appliance ever again.

Our ice maker makes so much noise when dumping the ice. I called Samsung and was told that they know of this problem but nothing can be done. Can someone explain to me why? With the great technology that we have today, can't someone within Samsung figure this out? If they were willing to pay me, I have the solution and made a rig to make the noise quiet. Whirlpool does not have the noise. GE does not have the noise. What is wrong with these people at Samsung who do not care about service after the sale? All I am asking for is a quiet icemaker dump. I should not have to fix it myself.

I purchased refrigerator in July 2009.The ice maker is broken. As per service tech, it needs circuit board, water fill valve and ice maker cost $500. I can't get local repair. I think they have quality control problems.

I have a refrigerator I purchased on 4/19/2010 that needs 2 new circuit boards. Doesn't Samsung stand behind their product? A refrigerator that doesn't make ice and lights and front panel doesn't work. The fridge wasn't set-up till May 1st. I paid $907.16 for the fridge at Sears. The parts are over $100.00 each. Please help.

I bought a Samsung refrigerator Model RF267AARS on 11.09.7 at Best Buy. Fortunately, I did take the extended warranty. The repairman just left after installing another new ice maker. This makes about the fifth or sixth ice maker that has been replaced because it will just suddenly stop working. I would never recommend this refrigerator to anyone. I have no idea what's the cost of replacing the ice maker, but I suppose I'll learn very soon. The warranty expires on when I first reported this problem to Best Buy. After having the refrigerator for a few months and two ice makers later, I was basically told to live with it. I would recommend people who purchase items such as this to do so from an appliance dealer and definitely not from Best Buy. They are no better than the Samsung refrigerator.

The same thing has happened--about which many have complained with this product. There are plastic pieces in the ice from the ice maker. It's been repaired once, and it is still occurring.

I purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs. A crack appeared inside the freezer door which is not due to normal wear and tear. Lowe's sent a repair person and he told us it is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens a lot in Samsung ref. and we should contact them. I contacted Samsung and they told us this is due to normal wear and tear and we can send a repair person but we will charge you and we can then decide if it is wear and tear; however we are responsible for the repair man visit fee. They refused to accept the responsibility of Samsung to fix the problem even though the refrigerator is only 3 and 1/2 years old. The inside has a big crack and we have paid almost $1,700 for the refrigerator.

On 9/27/10, we purchased a Samsung side-by-side fridge (model #RS261MDWP) according to the receipt I'm looking at from Best Buy. We had a guy come out as soon as possible after we got it home because the filter area in the bottom right corner leaked. Under warranty, so it was free to fix. No problem. So now, a few months later, the ice maker has quit. I contacted customer service via online chat and he sent me to a link online to fix the problem. Once I read the page, I discovered that the fridge ice maker reset button looks nothing like the one I own. Plus, they have some other gel button listed to push that is non-existent in my model.

Still, I tried to go along with it and did the reset thing with the one reset button. The guy online said it would take 8 hours for the reset to take effect. Needless to say, 8 hours later, the ice maker didn't work. So that was when I decided to look online for help. Boy, did the complaints come up! I've never seen so many complaints about one particular product (this one) ever. It seems that I am at the beginning of the journey. It all starts with the ice maker! Let me tell you, this is where I get off. I am going to buy a fridge and freezer thermometer and the minute it starts to fluctuate, I'm done. No more calling a repairman. Thanks to you guys, I know to chalk this up to a loss! You've saved me a bunch of headaches and heartaches. I'm so glad for the internet. I pray they never cut us off from it!

I bought a refrigerator RF267ABRS in June of 2009. The fridge now makes a noise so bad that you can hardly take it. No one from Samsung will help. I think it is the same problem everyone else has as now it appears to be not cooling as well in the fridge. I'm worried about the food going bad and we spent a lot of money on what I feel is a piece of junk. Samsung should refund our money and/or recall this product

I bought a Samsung Fridge 3 years ago. One year ago, it started having temperature problems so I asked the service technician to fix it. Four months later, it had the same problem and had the service technician fix it again. Another 4 months later, I encountered the same problem. I contacted Samsung in writing. They covered a one time only out of warranty service order. However, 4 months after, I had the same problem. So I contacted Samsung again in writing. I was told the Fridge is broken. $1200 for fridge, $200 in repairs, 3 years...hmmm...I think Samsung **!

I have a Samsung refrigerator model number RS2545SH that has problems with the refrigerator side defrost not working. After having a Samsung tech come out and look at the fridge, it is determined that the defrost, which is part of the "sealed unit" in poorly designed and is a known problem, is not working. When I contacted Samsung they said that this was not a known issue and they would do nothing about it. Has this been previously reported and what has Samsung offered to do? The refrigerator is basically not functional. I will say that it is 5 years and 5 or 6 months old. Warranty is 5 years on the sealed unit. I could accept this if it was not known that the defrost was not up to the necessary size needed.

Bought new Samsung Ref. at local Lowe's on Oct.28,09. Was delivered to our new home, which we closed on 11/16/09. Icemaker broke. I contacted Samsung on 10/26/10. They asked if I had receipt of purchase (I mailed warranty info to them after delivery in '09). I couldn't find my receipt but did go to bank and got copy from them were it was paid for with visa card but this didn't have model number on it, still wouldn't honor warranty. Went to Lowe's and was told they would get me copy of purchase, delivery info from their main office and would contact me in a few days.

I made four trips to Lowe's in over a month, finally got delivery info and about same time, found original receipt in my truck. Faxed all this info to Samsung as requested and was told someone would call me within 48 hours. After a week, I called them, also was in chat room two different times. Was directed to call local appliance repair that they had contacted. I did. They knew nothing about it. Put off again. I then sent an e-mail to them. Told them I was going to contact local TV station, consumer affairs dept and see if they could help me resolve my problem.

I was then in chat room with one of their people. I was told to call Samsung again, which I did the following day. I called Samsung again. I talked to a lady named Holly. She called repair company while I was on hold for 10 minutes and I was assured that I would be contacted, which I was, a few hours later. Finally, a Samsung repairman came and installed new icemaker under warranty. This company has the worst customer service of any company that I've had dealings with. Someone in the Federal or a State government agency should investigate a company that does business with the American consumer, that treats customers the way Samsung does! I will never, never buy a product with their name on it or one that they make and put another name on it.

We have been in continual contact with Samsung (Executive Customer Relations Dept.) since September 2010, Ticket #4007505285, regarding a new filter that will fit our 1 year old refrigerator for the water and ice function.

They told us at the beginning that the filter was discontinued and sent us out a new one, which still didn't work, then they told us that there is an adapter #DA97-0637A that needs to go with the filter and they will order it and have shipped to us. I checked on the status today and they told me that there is not such a part. I asked to speak to someone higher up and they told me that I was at the top.

My Samsung refrigerator, Model #RF265ABPN, went out within the year. A rep fixed it but the problem came back several months later under extended warranty. The computer replacement was on back order because Samsung couldn't get the part to fix. It makes terrible noise like a jet, very loud.

I began calling Samsung on October 28, 2010. We were without a refrigerator for a month through Thanksgiving. I was promised a refund since November 12. Today is December 13 and received an e-mail, saying the refund was just now processed. I sent necessary items back to Samsung on November 12 by priority mail. They would have received it by November 15. They promised 10-15 business days to receive the refund. They kept giving us the runaround. I finally had to go out and buy another refrigerator. I need the refund to cover bills. I don't trust them for when the refund is coming through. I would not recommend this product to anyone.

Fredrica, today, said they have a backlog on refunds. That lets me know their products are not good. We dealt with Samsung as Lowe's would not handle this. I have no address of Samsung except for where I sent the cord, decal, and receipt. None of the above people called me back when I left messages or when they promised to call back. I initiated every call. I talked to people in the local Lowe's customer department and they promised to call Samsung and help us. Not sure that did any good.

We purchased a Samsung Refrigerator in 2008. One year and six months later, the circulating fan went out. We called Samsung and got the royal runaround! They asked the same questions 10 times (literally) and nothing was ever done about this $2,400.00 refrigerator! They as much as laughed at us for even calling them and told us that any man-made product can break down. Do not buy anything Samsung! There is no such thing as customer service!

We built a new house, my husband loved the Samsung fridge, we got it, we had a couple of service calls, they were out twice for the same thing. Fridge/ice maker freezing up, pushing the refrigerator doors out to where we couldn't shut fridge, fixed couple times, he fixed couple times by heating unit, but it was leaking and not making ice, had to have trays to feed our "ice maker". Ready to put bullets into the fridge which we will do as we will buy a Whirlpool. This thing is awful and would never recommend this brand. Matter of fact, never spoke kindly of it!

I bought a Samsung French door refrigerator Model RF265AA about 2 years ago. It did not cool suddenly. Temperature of fridge and freezer never goes down below 61 degrees. It spoiled all my food and never made any ice for 2 weeks. I called Samsung and they sent a service man the next day. He thought the dryer device was bad, so he replaced the part in his 2nd visit which was 3 days after. It did not fix the problem. He diagnosed the problem wrong. So I called Samsung again and complained their service.

Another service man was sent out the next day. Samsung said if the fridge was not fixed in the 3rd visit, they will send me a new one. Well, this service man said the problem is the PC board. He replaced the board the next day. However, after he left, the digital display inside the fridge showed "PC Error." I called Samsung again, but they said I need to contact the service man directly. They promised me to replace with a new one if more than 3 visits. It is going to be the 5th visit. Samsung doesn't stand behind their products and definitely not stand behind their promise. It was frustrating!

My Samsung french door refrigerator, model # rf266aepn, completely died five weeks after owning the brand-new item! Samsung insisted that a serviceman come out - this is five days after it died. The serviceman was told via phone that it is a leak in the refrigerant line. He is attempting to do something now.

This is not acceptable! We bought a brand new expensive refrigerator that completely stopped working after five weeks. We do not want a repaired appliance when we bought a new one. Samsung needs to replace this immediately. Needless to say, all food has spoiled and it is extremely difficult to work around!

I was first told by phone that the freezer compartment of my new fridge, making everything rock hard, is normal and that no service would be done. A reply to my e-mail stated that it would be serviced if I shipped at my expense (at least $200).

I have had my Samsung refrigerator for about 2 1/2 years. All of a sudden, the ice maker stopped making ice. Since I got an extended warranty when we purchased this box, I contacted the warranty people. They contacted the local service company they use, and they sent a serviceman over. He pulled out the ice maker, thawed it out, replaced it, and instructed to wait for 24 hours. If no ice was made, we should call them back.It did not make ice, so I called. They scheduled someone to make the house call, but it would take longer, because they decided to order a new ice maker. About 2 weeks later, they showed up and installed the ice maker. The technician checked the water valve to make sure it was properly functioning. He told me everything was in order, all we had to do is wait for ice. Guess what, no ice.

I contacted the warranty company again. They were supposed to send them out. 2 weeks later, no phone call, no visit, no nothing. I called the warranty company again. They told me the repair company could not work on Samsung. I was left high and dry. The warranty company told me they would be in touch. 2 weeks later, no call, no nothing. I called them again. They told me that they were refunding me the money I paid for the refrigerator.

About 2 months later, I received a Lowe's cash card for $2,000.00. Yeah, I was one of the lucky ones, but that still does not erase the fact that Samsung makes inferior products, and when such products go bad, no one knows how to repair them, furthermore, the parts are very difficult to come by. It has been a headache for me, but the insurance company told me that I could keep the refrigerator, or throw it out. My choice!

I go to the convenience store once a week, get a 10 lb bag of ice for $0.53, and I have ice. The refrigerator cools, the freezer freezes. I stuck it to the man, I guess! For those of you who feel hopeless, here is a suggestion. Open up a Facebook account, go to the Samsung Facebook page, and hit the "I like" button. Once you have done this, then comment away. If you are not familiar with Facebook, let me tell you that millions of people are on Facebook daily, and read it religiously.

When people read your comments, or when they read all the comments regarding Samsung refrigerators, guess what? Those refrigerators will be off the market, or improved. I have gotten things fixed that go bad 2 and 3 years out, for free. The deal is that many people read Facebook, and one maybe 2 people read an email. By posting on Facebook, the ball is in their court. Who knows, they may just send you a new fridge.

Only an idiot doesn't listen to his instincts. I'm a cancer patient, and wanted to replace a 17-year-old fridge before the snow hits and I start radiation. Buying new was not an option, so I shopped Craigslist. I did some research on this Samsung when I found it, and I saw what I thought was just as much positive as negative about their fridges.

My advice after purchasing a used one run, don't walk from this brand. We left it running for one week prior to moving it into the kitchen. The freezer functioned fine, correct temperature was displayed on the door. The fridge fluctuated widely, we use a stand-alone fridge thermometer, but the fridge side still stayed in the "safe zone". We moved it into the kitchen on Saturday and by Tuesday night, the temperature in the fridge began to creep up.

This is a 4-year-old side-by-side, and no matter how many times I hit the power cool button, it hoovered between 45-50 degrees. We put it on a local protection plan through our utilities, but we have to wait almost 3 more weeks for us to be able to call them for repair. I'm sure the previous owner knew of this problem, but lied to us about it, we just have no way to prove it.

Three different repairmen this week have told me Samsung parts are impossible to find, and many of the manufacturers' of these parts constantly discontinue them, making the fridges obsolete if the break down and you needed a discontinued part. Really Samsung? On a unit that starts at $2,000? If anyone hears of a class action lawsuit against Samsung, please post it on this site.

I have had several problems with my refrigerator. I have never dealt with an appliance company that would not stand behind its product even when the product is outside its stated warranty period until I dealt with Samsung. I have had my refrigerator 2 years. All of the door bins have broken and now the ice maker is malfunctioning. They will do nothing to stand behind their product even though a 10-15 year product is having multiple issues after 2 years. Repairs will cost me over $300 on n appliance that cost $1800 to purchase just 2 years before. My request to all who read this and have had the same experience with Samsung is to call the Store you bought it from and request that they no longer carry the product for sale. Outside of a class action lawsuit this is the only thing that will effect change with this company.

Our new Samsung refrigerator leaked water, ruining the kitchen floor. The repairman discovered an improperly connected line. He stated it appeared that during assembly someone on the line failed to properly connect this water line.Submitted a claim with Samsung which was passed to their insurance company, Chubb. The estimate to repair the floor was $2820.51. Chubb took the position they would pay only $2247.74 of the estimate. In that I had no responsibility for the damage I took exception to that amount.

Have spoken several times to Samsung and Chubb to no avail.This is a double headed problem. First, am frustrated the insurance company saw fit to only pay a portion of the damage estimate. Second, am disappointed with the do nothing attitude of Samsung. When I talk to them, my impression is they feel Samsung cannot override Chubb even though Chubb works for Samsung.

We have had the refrigerator, Samsung RF266 French door with lower freezer for nine months. It stopped cooling suddenly.

We contacted Sears first; their repairman wouldn't come for five days. He said he needed a new circuit board, an additional six days. I contacted Samsung, and they were of no help. I got rid of my old fridge because I had to call a repairman out thrice in five years. This is turning out to be worse. Consumer reports rates this model high that's why we bought it. I wish we didn't. Bad customer service makes a bad problem worse.

Bought a Samsung refrigerator 3 years ago. Evaporator assembly went out from refrigerator side, one week before Memorial Day. Refrigerator temp fluctuated between 50 and 30 (took until fourth of July to fix with 3 different companies and repairmen. Great for a refrigerator at a cottage. Took over 2 months to have it replaced for refrigerator. Now, (10/1/10), have same problem with freezer, temp fluctuates between 20 and 15 - anticipate at least the same time frame to fix, if lucky, perhaps Christmas will bring a new refrigerator! Don't recommend Samsung.

Just under 2 years ago, I bought a $2000 Samsung fridge from Lowes. Just after the first year, it stopped cooling. No servicemen want to touch a Samsung. After dismantling it myself, it turns out the defroster simply doesn't work, maybe never did and ice formed around all the coils stopping any and all airflow. Ironic when your fridge won't cool or freeze because somewhere inside is a block of ice. I attained a service manual and put it into forced defrost mode and nothing. Thawed everything myself but now it freezes back up within 2 weeks. Would almost seem the cooling unit is too powerful for the fridge. After extensive research, it seems anyone else that has had this specific issue with their Samsung has had to have the entire motherboard replaced costing $400+ labor.

If I could find someone that would service it, I'd consider spending the 500 but at that cost I'm better off just realizing Samsung has no idea how to build a fridge from the ridiculous amounts of different problems I've seen others have and never buy Samsung again. $500 to maybe have it work/die again or 1500-2000 to wash my hands of it? Bye-bye Samsung. Your horrible customer service alone is reason enough to never buy even a paper bag from you. Tons of ruined food, hours of manually defrosting it myself repeatedly.

I purchased a top-of-the-line Samsung refrigerator from Lowe's. Due to a backlog, delivery would take a week.A day before delivery, we were told that a part had been recalled, and that we would need to wait two weeks for new units to be delivered. It finally was delivered. 16 months later, that unit stops working. After two visits from the authorized Samsung repairman, he declared it dead, requiring the entire unit to be replaced. It took several more days for Samsung to issue a replacement authorization to Lowe's.

However, Samsung also told me I was responsible for the sales tax and delivery charges of the new unit. I would have preferred a refund so that I could buy anything other than Samsung. My experience is that the quality of the product, people and policies is inferior. In spite of Samsung's shoddy treatment, Lowe's has tried to be helpful. I lost all the refrigerator and freezer contents. I've been without a refrigerator, waiting on Samsung, for 3 weeks the first time and at least two weeks the second time.

I bought a French door/bottom freezer refrigerator in April 2010. Less than 6 months later (Sept 2010), it began making loud noise consistently. I called customer service, who sent Samsung rep through a local repair company. He "fixed" it by removing ice that had built up in the back panel. Two days later, the fridge completely stopped cooling and the freezer defrosted. I called customer service, who sent a second repairman out, only to find out the parts (computer board) needed to be ordered and would not be available except by UPS ground. They quoted a repair time of 5-10 business days.

Two years after purchase, our Samsung refrigerator started making a popping noises. This continued for about two weeks. Then the ice maker and freezer, stopped working. We did not purchase a warranty, so I set about calling to get a repair. 80% of the independent repair people will not work on a Samsung because the parts are "too" difficult to get. We had a similar situation when our Samsung washer stopped working. I am very disappointed with Samsung products.

My 2-year old Samsung refrigerator bottom freezer ice maker won't stop and the freezer decided to heat up on it's own to 47 degrees overnight, resulting in a flooded kitchen and living room carpet. This is the second Samsung product I've purchased that failed too soon, the first was a microwave that would turn itself on and run menu cycles in the middle of the night. Good luck trying to contact Samsung customer service, it took weeks to get a totally useless reply the first time. Because of this, I have a damaged kitchen floor, damaged carpet, and water under the house.

I paid over $3000.00 for this frig and after the warranty expired (2 years), the ice maker stopped working and I have a constant leak under the deli drawer that ices up and has leaked onto my wood floor. I have had two repairmen look at it. I have called Samsung twice for help, but cannot get any assistance due to the fact that my warranty has expired. Nice customer service. I will never buy another Samsung product. Out of pocket expenses to have repairmen figure out the problem: $458.00. I'm ust waiting for my wood floor to be ruined and I have to replace it.

I purchased a Samsung refrigerator French door design with bottom freezer and all of a sudden, 2 years into ownership, it stops making ice. It cools fine, no problem there. Since I bought an extended warranty, they sent a local repair person over 5 times. He could never figure out what was wrong with it. They changed out the ice maker, checked the lines and the valve. Finally, the extended warranty company sent me a gift card for $2000.00 and I got to keep my refrigerator that doesn't make ice, but at 49 cents a bag, I buy it once a week and dispense the ice as needed.

I will never buy another Samsung product again and I suggest to stay clear from Samsung products. The parts take forever to arrive and their tech support are malignant dumb.

I purchased a refrigerator that was Samsung model RS2530BBP from Best Buy in June of 2009. On Saturday, August 28, 2010, my family noticed a hot iron smell in our kitchen.We pulled out the unit and discovered the smell was coming from the venting at the bottom of the fridge and it was very hot to the touch.We opened the fridge and it appeared it was still cooling on the fridge side and freezing on freezer side.When feeling the side by side door to close it, we also noticed extreme heat on the seal. We immediately ran our hands across the front of unit and the divider panel that separates the freezer from fridge was so hot to touch that it could burn you.

We immediately unplugged the fridge and thanked God this happened in the daytime instead of night when this could've caught on fire. The unit overheated so quickly that I was in shock.Of course, there is only a one-year warranty and a 5-year on compressors. I had not bought an extended warranty. That was $300 more on a $1000 fridge.We were informed by the salesperson that Samsung is JD Power and Associates #1 refrigerator for five years running (website also states this). I didn't dream the unit would not even last a year and a half. My frustration comes in with when contacting the service people that Samsung referred us to, the repairman told me that he knew this wouldn't be covered because he's been replacing several of these and he has already looked up the warranty and if it's the fan, it's not covered. I told him we were not sure what was wrong yet, so i understood all that.

Well, he was two hours and twenty minutes late. He showed up in a car, not a service vehicle. He walked in my house with a pre-printed invoice with the fan priced on it. He walked in my house with this invoice in his briefcase and this one part, the fan. He was here a total of 10 minutes start to finish. When I questioned him about what he had stated on the phone about having already replaced several of these fans, he said he had already said too much. When I asked him for a number of how many fans he had replaced for Samsung in the last month, he said he would have to say no comment, couldn't say anything further on that, and chuckled as he stated that I really should contact Samsung.

Today they were contacted. They decline responsibility and say sometimes you buy a bad unit. Warranty had expired. They would not give me a # of units that had this problem, that was another department. She was named Rosa and was with the ECR-Executive Customer Relations. I informed her that this was a serious issue in nature because of the short time in which the unit heated to that extent. I was concerned that they should be checking this unit for recall and that I expected reimbursement if they have been aware that the fan is faulty and are not doing anything about it. That I don't care if it's her department or not, a customer is making her aware of a very serious issue with a repairman who has acted like this is happening frequently.T hat I pray this issue doesn't burn someone else's house down with them in it. Rosa stated that you cant expect the unit to last forever. I told her that I would hope that you could expect it to last for more than 14 months. Five years running, best fridge on market.

I find hard to believe when it won't last until rating the second year. I was charged $148.50 for a $28.50 part. I somehow feel duped yet blessed at same time. This unit could've easily burned taking no telling what with it. The best case scenario was that I caught the problem in time before the unit was damaged further. I'm out $150 bucks instead of the whole grand I paid for the thing( after rebates). Please, I urge the public to keep a good working smoke detector in your kitchen, especially if you own this fridge. This unit overheated so quickly, I can't state enough that I was blessed!

I have a French Door 29 cubic feet model no. RFG295AABP. Starting at 18 months of ownership, one of the doors on this piano gloss black fridge started to chip and rust. I reported this to customer care several times and also to Lowe's where it was purchased. I was told at Lowe's to use appliance paint touch-up. Neither Samsung or Lowe's (4-year additional service contract with them) would cover a thing. We finally had to purchase another door from Lowe's (our expense at $256.00) due to continual rusting.

I purchased a Samsung French door refrigerator for close to $3,000 about a year and 1/2 ago. The fridge leaked on my floor, water freezes under the Cool Select pantry and I have to break the ice and clean it out every week. The drawers freeze shut. The temperature does not stay constant and it not what the display says it is. We have spoiled food and cannot trust anything is safe.

I bought an expensive refrigerator that has design flaws and it's a piece of junk. Samsung stole my money.

I contacted Samsung on 6/30/10 that my refrigerator was not generating cold air. They said I was out of warranty. There was discussion that it may be a faulty compressor. They had a service man contact me. He was having a tough time figuring out the problem and contacted Samsung's technical support. He was told by Samsung technical support that the problem was with a "board" in the unit. It was ordered and installed. I paid the service man #1, and he left. It became obvious that the problem was not fixed. The service man #1 came out again and then thought it was the compressor.

The service man #1 was not equipped to install a compressor. (I do not know why Samsung even referred him to me.) Samsung contacted another service technician who immediately diagnosed the problem as a bad compressor. Another compressor was ordered and installed. This compressor turned out to be defective, too. The second new compressor will be installed shortly. I have contacted Samsung at least five times to request a refund for the money I had to pay because their tech support's advice to my service man #1 was incorrect. Each time I call, I am told that they will contact the regional service manager and get back to me. There has never been a return call to me.

Eighteen months ago, we purchased a Samsung Refrigerator from Lowe's. On July 3rd,2010, it stopped working. We had service (repairman recommended by Samsung) at our home 4 different times for the month of July and part of August. I was finally told that it could not be repaired and to junk it. It cost $2400 +. That's expensive junk. We were without a fridge for over a month during the hottest time of the year.

My Samsung side by side leaks water under the crisper drawer, too. I took the drawer out and each day I change, it's diaper! I fold up a small towel and place it in the area vacated by the bottom drawer that has been removed. How nice, a couple of thousand dollars shelled out only to have a refrigerator that isn't potty trained. None of my friends will ever buy one of these. What a shame, a very nice looking product with a horrific habit.

I purchased my Samsung refrigerator a little over two years ago. To my dismay, I started having problems with it staying cool and producing ice. I did purchase the warranty at the store, but just before that warranty expired ( few weeks) I started having the issues. I contacted Samsung and automatically they tried to sell me another warranty. They ended up sending someone out and they just took apart the inside back of freezer side and said to turn off fridge and unthaw and it will be fine. Weeks later, the same problem arose and now my warranty has expired. My problem is within 1 year, I started having issues. This fridge is a rip off. I have lost a lot of food, spoiled milk, eggs ruined, no ice, veggies and fruits going bad.

I bought a new refrigerator and dishwasher on September 2009. I have had the service people out here 3 times working on the refrigerators ice-maker, the first time being on Dec 2009. The problem is either it doesn't make ice or the cubes come out along with crushed, throwing the crushed ice everywhere.

I have bought more ice in the last year than I have bought in the last 40 years. The technician that comes out doesn't really know what's wrong. They keep replacing parts, even replaced the ice-maker once. The ice-maker, being part of the refrigerator, complicates things. So now I'm waiting on a service man again.

The dishwasher, although it is still running, doesn't clean the dishes. It doesn't make any difference that I rinse everything first or sparsely load it. So I don't use it.

I will never buy another Samsung product ever. I don't care what it is. Being on a fixed income, if we can't get Samsung to replace these products, we'll have to live with it because the warranty runs out on September 2010. An extended warranty has a price tag of $400 and some odd dollars.

July 11, 2010 bought Samsung Fridge and was delivered and broke on July 12,201. The sent out a repair man on July 12 and switched out computers on it. There was a part needing to be ordered and he would call me to install. I have called July 14th and July 15th to find out when he was coming back out. No return calls. I called back on July 16th and he had told me he needed to talk to owner.

I then went down to shop on July 17th to speak to Oswaldo, the owner's son and he said he call me back within 1hr and let me know about the part. No Call was received so I called on Monday July 19th and was still getting the run around from owners son. I then waited a week. Called on Aug 21st and told them the fridge now crashed lost all food once again. He then offered to refund or exchange. They had no replacement or anything I wanted. Then Sunday the 22nd of August, I talked with the owner and he told me they would pick up 23rd and do a full refund.

As of August 23rd 530pm, we have yet to hear from them nor a call to confirm pickup. I have now stayed home awaiting for him to show up since 1pm when the owner told me they be out to pickup. I went back to location were I purchased this and Oswaldo, the son said everybody has gone home and he had no one to call.

I have many products made by Samsung, but I would never recommend a fridge. It doesn't make enough ice and I have had to have it serviced four times within two years. Of course the warranty is up so it's now on me.

Power 'flicker' occurred between 2-3 am on 29 July. At approximately 11:00 am, it noted RF266 display showing 88 88. Samsung sent local service who pushed two buttons and returned display to correct numbers. Some days later, it noted water from dispenser less cold. Another 3 - 4 days, noted reefer contents not at 'cold' level. I employed thermometer and on 9 August found interior temp to be 62 degrees. The bottom freezer was okay.

Samsung sent a different service tech who found large ice accumulation behind rear panels and need to replace evaporator motor and evaporator? Thermizer? One part in and waiting for thermizer. Date now is 16 August.

Samsung will not confirm that problems are the result of the power 'flicker' of 29 July. I am told to have service tech provide the evaluation. Every agent is pleasant but ultimately not helpful. The refrigerator was purchased in April 2008.

I purchased a Samsung side by side in '06 and just a few months after the warranty expired from the manufacture, it took a dump. Okay, it happens right? Well, we get it fixed, not more than a few months it starts to make some awful noise. And soon after it's dead once again, we tried complaining, calling, stomping our feet like children. Nothing from BestBuy or Samsung, so we fix it one more time.

The last time we hope. Oh, no! Again! That makes three times now. Okay, this last time, we found the part on our own and had a friend who new something about repairing fridges and he put it in for us for no charge. That was a year ago and just a few weeks ago guess what? Yep, godzilla is living in my fridge again. It sounds like it's going to die.

All I'm going to do is let everyone know my story and trash Samsung as much as possible, and never purchase another Samsung product again. Never! I'm upset!

In March 2008, we foolishly bought a Samsung range and microwave from Lowe's and a Samsung refrigerator from Sears. We had heard nothing but good reviews about Samsung products. We did not buy warranties as everything we've read regarding warranties indicates they are not worth the money. In June of this year, a burner had to be replaced on the range. Samsung approved repair service, replaced the burner and switch after two visits and $350.00. This month (August) the freezer section of the refrigerator stopped working and we lost about $200 worth of food. We first called Sears since that's where we bought it. After giving them all the required information we were transferred and promptly cut off.

On the second call, I repeated the required information and they could not find our account even though we've had an account for 48 years. I had trouble understanding the representative and asked where she was located. She wouldn't be specific but did not say she was in the U.S. The soonest they could come out was in four days. I stated I wanted her to put in her notes that I will never again buy a Samsung product and will never again buy anything from Sears. This is really too bad and we have bought most of our appliances over the past 48 years from Sears. They used to provide good service. We then called Samsung and a service representative came out the next morning and fixed it for $250.00 although he said if this doesn't work, another part will have to be replaced for an additional $200.

At this point, my experience with Samsung products has convinced me they are nothing but junk. Like an idiot, I just purchased a Samsung 46" flat screen TV, two months ago. I'm now waiting for it to fall apart. Why can't appliance manufacturers make products that last? Why should two products that combined cost over $2500 require $550 worth of repairs within the first 2 1/2 years?

We purchased the Samsung model #RSG2257AA from Lowe's for our new house. The cost was approximately $2500 which was a lot more than I had previously spent on refrigerators but, it's a new house and I wanted to have (what I thought was)an upscale model. The Lowe's salesman, Weny, through the sales pitch of how highly rated the Samsung refrigerators were and we bit. After the Lowe's delivery crew managed to scratch up the new hardwood floors, they finally got the refrigerator in the space provided. Since then, it has been an endless string of sound effects.

The popping and cracking are almost continuous. The ice maker either works or it doesn't. Now is on the not working cycle. When it does work, it's a guess if your going to get cubed or crushed ice. My advise, ignore the Lowe's sales people when they start talking about the high marks for Samsung, turn around and run. You'd be better off with an ice chest in the garage.

I purchased a Samsung RS253BASB/XAA side-by-side refrigerator in July of 2006. As of July 2010, I have had a consistent cooling problem. The cooling side started off, moving from 38 to 59 within a week of defrosting and now does the same thing within two days. The evaporator completely freezes over as a solid block of ice. I have had the thermostat and heater on it replaced and the problem persists. I had Samsung come out and inspect it and they say they (Canyon State Electric) are going to replace it. However, they say they are going to charge me a flat 50.00 fee for recharging my system.

Really? That's what a "parts and labor" warranty has come to these days. I stated and even gave them a copy of my warranty. They don't care, they said if Samsung doesn't pay them for the coolant, they are not putting it in my refrigerator. So I call Samsung, get to a District Service Center or something and they know hardly anything about this warranty. I offered to fax them a copy but they said there was no need.

They call Canyon State Electric and instead of telling them to not charge me, they listen to the repair company. The Samsung lady tells me that they won't cover the coolant. I am in shock, I state to her that Samsung is the ultimate authority on this and it should be covered. So she says she is going to leave it up to the District Service Center manager in my area and see what he says. This is just ridiculous!!! Everyone just wants to pass the buck to the next person. So long story longer, don't buy from Samsung especially not a refrigerator.

They suck, I spent 1,400.00 on this thing and it's broken after 4 years. I employ anyone who is experiencing bad customer service with Samsung to write to this address and complain. This cannot go on, someone has to hold them responsible. I am going to post this story on every blog, forum, and review board I can then maybe Samsung will eventually get the message. Because of this, we have had repeatedly spoiled food, out of pocket costs on two occasions, and I have been laid off from my job, so money is extremely tight.

We purchased a Samsung refrigerator/freezer Model number RFG297AAWP on March 7, 2010. The freezer display was reading -8 but the actual temperature was 50. Now the refrigerator display is 34, but the actual temperature is 50. We have had the technician from Sears out here twice and it still is not working. No one seems to have an answer and I'm still without a refrigerator/freezer. The worst is the previous refrigerator/freezer was still working, but old. We decided to replace it to avoid this sort of problem. Best advice to people is don't buy from Sears and don't buy Samsung. The food in the freezer was thrown out and the same will probably happen to the refrigerator food.

Samsung refrigerator RS2556SH purchased October 2005.

I have had trouble with this unit since I bought it new. Everything from inaccurate temperature displays to the compressor not functioning correctly. Samsung has ignored my letters (all documented) and stonewalled my phone calls. I have not had this kind of trouble with a new appliance before. This refrigerator is a lemon and I plan on suing the manufacturer unless I get satisfaction. Current Problem: Refrigerated side not cooling adequately. I removed the vent cover to expose evaporator coil and discovered a few 1/2" tears in tubing, which appear to be blown from inside out. Could this be the cause of a defective compressor in that it exerted too much pressure? The compressor is still under warranty. The unit is not over 5 years old and I paid $1000 for it.

We have had many problems with the compressor fan motor on our Samsung fridge also. We've had trouble before with it and now we're having the same problem again. All kinds of squealing noise and the fan not starting back up when it should.

I'm disabled and having to pull it out from its spot to check the fan. It hurt me for three days, at least, each time. Sometimes, it's having to spin the fan to get it going. Other times, it's trying to get it to stop squealing.

I purchased this fridge less than 3 years ago. Its compressor cooling fan motor is making an awful noise, having trouble locating replacement motor. This was a highly rated fridge when I bought it, but I am warning anyone listening to avoid this product. From looking online, I'm not the only one having problems. Bought new at Lowe's store.

I bought a Samsung french door refrigerator and in less than 4 months, it stopped cooling. The strange thing is the door is supposed to have a display to show the temperature of the refrigerator. It looks like the sensor can't tell what the temperature inside the refrigerator is. It will say "38 degrees", I put 2 different thermometers, it will say 45 degrees. And then after a few days, the freezer goes crazy to negative 16 degrees, while the door says negative 2 degrees. The ice maker stopped working either. Lowe's sent in a rude, small appliance service company in my area to service it. At first, they said it is OK. I insisted something was wrong so they change the sensor and we'll see what happens.

We purchased a brand new refrigerator from Samsung in November 2009. It is a French door with bottom freezer and ice and water dispenser in front. Approximately 2 months ago, the front digital panel where the fridge controls and water/ice dispenser are, displayed 88 88. None of the controls work. We cannot adjust the refrigerator temperature and our electric bill has increased because we cannot get the unit into energy save mode. We purchased our unit from Best Buy who of course required us to contact Samsung for the repairs.

So far a repair guy has come out 3 times and each time the part ordered was replaced. The only problem is that the fridge still has the same problem. The repair company has supposedly contacted Samsung for the past 3 days and says they have received no response from Samsung. Meanwhile, our new refrigerator remains less than perfect and now suddenly has an obnoxious fan sound coming from the back. The fan sound stops momentarily once the fridge door is opened. According to Samsung, they will only send a repair company out and no replacements will be made. The customer service people are so rude and condescending that you wish you could jump through the phone to choke them. I asked for a supervisor who told me the same exact pitch his employee had just told me, that is, "well, we can either call another repair company to take a look at it which will take twice as long or you can stick this current company out."

I will never buy another Samsung product for as long as I live. It is shameful that such a large entity will not stick by their products. Clearly, this is a lemon and from what I have read on this site, that seems to have major quality control issues. I have an infant that requires cold, not spoiled milk and I fear that we may come home sooner than later to a broken refrigerator and no funds left to replace it. We are getting close to our November warranty being up and cannot risk the possibility of the warranty lapsing. We struggle to make ends meet and I fear losing all of the groceries that we so carefully budget for ourselves. We purchased a water dispenser unit so we had filtered water for ourselves and our child, yet we have not been able to use it ever.

I purchased a Samsung Refrigerator, Model# RS2530BWP, French Door. I purchased it for $1300 cash at Best Buy in 2007. The refrigerator side stopped cooling. Unfortunately, it is in our rental condo in WA State and the tenant has lost her grocery twice, totaling $500.00.

The property management contacted me in Arizona and they sent their handyman to fix it, which he did, but 2 weeks later, it went out again. I then contacted Samsung, because it has a 5-year warranty on major parts. They where very rude and also stated to me that they do not have a technician in WA State and for me to contact Best Buy. Best Buy gave me the runaround and stated they cannot do anything after 1 year. The handyman just called and informed me that he figured out the problem. and the part will cost $200.00.

So after reimbursing my tenant and repair bill, I am out of $700 so far. The bad part is we moved to Arizona 3 months ago and bought another Samsung refrigerator from Sears and reading through complaints, we have a problem as same as a consumer complaint stated. I have been feeling an extreme heat on the rubber seals on the freezer side, as well as refrigerator side, and really hot in back of refrigerator itself.

Since we have only had it 3 months, I will be contacting Sears and will try to exchange it. After all day with Samsung's rude customer service over the last 2 days and seeing all these consumer complaints, I will not purchase another Samsung Product.

I purchased a Samsung refrigerator RF263263AEBP 4/5/10 from Lowe's. On 7/22/10, it quits cooling. On 7/23/10, I called Lowe's but it had been past 30 days so I had to call Samsung. I called Samsung, they had me call an appliance repair firm in my city. They have tried to repair it 3 times in 1 week. I have called Samsung & documented each call. Each call, I was told they would only repair not replace the fridge. Today 7/28/10 was the 3rd service call this week, yesterday's fix did not work and another part/call was planned for tomorrow.

These parts are overnighted, but it took Friday - Mon afternoon & Tues for the parts to come in. On 7/28/10, I went back to Lowe's where it was purchased, spoke with a zone manager, and showed him my documentation/receipts. He was very accommodating and they replaced the fridge. As said, I have documentation of unbelievable customer service response regarding this 3 month old refrigerator. Samsung rep said there was no one to speak to beyond the Executive Customer Relations Dept. I was not unreasonable and only asking for what I paid for - a refrigerator that worked.

I bought a Samsung French door with ice and water dispenser refrigerator in November 2009 at Lowe's. The ice maker does not work properly, it dispenses water, crushed ice and ice cube not matter, which button you push. In the middle of June, I contacted Lowe's and through their phone number, was directed to Samsung. I was then told they would ship me a replacement ice bucket which has the mechanism in it within 3 weeks. After 4-1/2 weeks, I contacted them again with no satisfactory results. No one can tell me when the product will be shipped.

I then insisted to speak to a supervisor and was referred to the "Executive Complaint" Department. What a joke, after repeated promises to call and email me, I never received anything. All I want to know is if I would ever get the ice bucket because the present bucket is useless. I have contacted them at least 10 times with no results. I cannot use the ice maker and have to buy an ice tray to use in the freezer. I paid much more money for this ice maker function.

I purchase a new Samsung 28.5CF refrigerator on May 5th which was delivered on June 28th. The compressor was broken and never cooled either the refrigerator or freezer. After working with Samsung for two weeks with no way to keep my food cold I finally called Sears to exchange it. They exchanged it with a new Samsung refrigerator but this one only had rear wheels, no front wheels. Not wanting to scratch the Hardwood floors I rejected it. Today I took delivery of the third Samsung refrigerator and the freezer cools but the refrigerator is still at 80 deg-F. It seems to me that Samsung has some serious QA issues they need to deal with. Hope the next one has all features that work.

I paid with a check to Lowe's department store for a refrigerator. This appliance is supposed to have a 12-month warranty. The ice maker went down in the 10th month. I contacted Samsung with this problem and they told me the cancel check to Lowe's wasn't good enough, that I would have to go back to Lowe's for a record of the register. Lowe's only keeps cash records for a two-month period.

I then returned the phone call to Samsung and informed them of this problem. Their answer was that this was my problem and that I would have to buy the ice maker unit if it was fixed. They could come to my home and see that this is their product with no problem. I feel that I was done wrong and requesting assistance of retrieving the $105 I was out on the new unit when it was still under warranty. I still have the canceled check if you need the proof.

On May 2, 2009, I purchased a Samsung product - French door refrigerator model # RF265ABPN. I am very sorry I did. I have had nothing but problems since. There were constant crackling noises, like something is breaking. It can be heard from a far distance. I contacted Samsung. They said this is common. Then, in mid May 2010, I started having large amounts of water leakage under the deli tray, causing it to leak out onto the floor. The water also freezes into a sheet of ice, causing a knife to be used to remove ice, since I am not able to open the deli tray. I went on Samsung's support website. I put in the problem. I was advised that the water underneath drawers could be the cause of condensation. I was advised to clean up, wait 24 hours, and not to open doors more than necessary. Then if needed, I need to contact for service. Extended warranty was purchased.

I sent request to Samsung via email. This is their response as to the water leakage and the noises: "With reference to my email, we (Samsung) understand that you are unable to find the reason as to why there's water leakage underneath the deli drawer. Also, the refrigerator makes loud noises." Then, they apologized for the inconvenience. They suggested I follow through with the steps on another web link. Once I went onto that website, they asked for date of purchase. I was advised I am not covered. This explains why Samsung does not reply back to my emails after they asked me the date of purchase. After these attempts, I went to Lowe's Department Store where the refrigerator was purchased. They advised that I needed to contact their 800 #, since they cover repairs for length of extended warranty (I have been putting towels in area to catch water).

The best date when service could come out was today, July 17, 2010 (since I work weekdays). Upon this visit, I was asked by the repairman what made me purchase a Samsung refrigerator. I advised that the refrigerator had a sticker on it from JD Powers giving very high ratings, and the salesman said they are good. I guess that means nothing. Personally, that sticker means nothing. When the repairman had to call Samsung service center, they advised the repairman that the water is freezing behind the back panel, and if he was to just put a piece of tape on the back holes, this would fix the problem. My repairman said he would not, and he wanted to fix it correctly. He now has to come out again, because when he tried to call them back after he hung up, they were gone for the day (1 pm).

I will now wait for a call back from this service company to see when they will come out again, and hopefully they will be able to fix this mess. I was told that Samsung is manufactured in good ole' China. I was advised I need to buy American. But how are we the consumer to know which products are completely made in America, and which are not? I know nothing is built like it was years ago. I said I was a Whirlpool buyer, but then I was advised they are also in China as well.

My Samsung refrigerator model# RF267AARS started making loud noises a few weeks ago then suddenly stopped working on 7/13/10. The $120 groceries I had purchased the day before had to be thrown out due to spoilage. I called Samsung and spoke to several different employees during the course of the day who stated they have faxed over my repair ticket.

One repair company was no longer taking orders; another never received the ticket in the first place. Needless to say, it is now 7/15/10 and I am still trying to find a repair company to fix my refrigerator. I finally spoke with Jennifer at Samsung who was able to make progress. What an angel! She placed a call to the repair company and set up an appointment for us ASAP. She even explained that Samsung will replace all the food that I had to throw out due to spoilage up to $250. Persistence does pay off!

We have four children. My husband and I did major food shopping (over $400) so that the kids could have snacks, juice and essentials during the hot summer days. All perishable foods had to be thrown out. We must pay the repair technicians $89.95 to come out and repair our appliance. I had to take off work in the afternoon to figure out the issue in the first place.

My husband purchased me a Samsung 4 door Stainless Steel Samsung refrigerator/freezer, in May of 2009, just a few weeks before he died. Before his funeral. a handle had broken off. At this point, all 4 handles have been replaced at least once, two of them have been replaced twice, and as I type this, I am awaiting the repairman to come and replace two more. The plastic material used to connect the handles to the unit just kept cracking, obviously defective. I have advised my repairman to simply order extra parts, to keep on hand, as it looks like he will need to come out every month or so. I have this huge beautiful stainless steel machine in my kitchen with no handles. I will never purchase another Samsung product.

Besides the disappointment, everytime he comes out I have to take a half day off from work. Very expensive. Because I have to pry the door open with my fingers, there are always fingerprints. So far the warranty has covered the cost, but it is now a year old and I did not purchase an extended warranty. So I am sure, it will begin costing me.

I have am American style fridge freezer model no. RS21JLBG, which has never ever performed, as it was supposed to. The cooling problems are now admitted by Samsung customer services as "an inherent problem." It is now three years old (and many call-outs), and recently, Samsung telephoned to inform me that the product had been recalled. Their idea of recall, was to send an engineer out, whom they said was a Samsung specialist engineer, who turned out to be a contractor, who took one look at the size of the fridge freezer, and promptly walked out the door.

This was the last straw, and now I have instigated legal proceedings. Samsung have filed a defense, which I have yet to see, but I will post updates. The fridge always stops working, therefore destroying and spoiling the food inside. Also, the fridge caused physical damage to the floor.

I used to trust all Samsung brand product. Most of my appliances in my house is Samsung as well as my cell phone. I bought a double door fridge Oct 2009 which cracked after 2 months. I reported it in Dec and after 4 months I got a replacement fridge. In the 4 month period of getting a replacement fridge, I had to phone the company to get feedback and info, they never returned any of my calls. The store even wanted me to pay in for a new fridge because the price went up.

I eventually got a new fridge in April 2010. I realized in June the new fridge is also busy cracking. I've been dealing with the customer care for the last month to get this sorted again, again me phoning then, never giving feedback or phoning me when they promised. After a couple request I eventually was aloud to speak to the supervisor which also did returned call when she promised to give feedback. I am really upset with the way I've been treated and I know I'm just one small client, but I paid alot of money for the fridge and expected better treatment and service from a big company like Samsung.

Just bought a Samsung french door refrigerator and it has not worked properly since the first day we got it (July 2,2010). Have been in contact with the company five times trying to get someone to come and service the darn thing but they keep listing us with a Connecticut service center and we are in New Jersey. Refrigerator doesn't give ice on the door and the digital temperature doesn't light up neither do many of the other icons. Samsung promises to call back but they never do. I would have never bought a Samsung had I read any of these reviews. I can promise I will never, ever buy another one of their products and I will do everything in my power to discourage unsuspecting consumers from buying one. If my problem gets rectified to my satisfaction, I will be happy to write another review. Wish me luck!

I bought a brand new Samsung model RF266AEWP white french door refrigerator and an entire kitchen full of brand new Samsung appliances from Best Buy. In early June, the refrigerator ice maker stopped working, followed by the freezer a few days later. I called Best Buy and they sent out a technician. He ordered a supposedly new ice maker and main computer board for the unit and installed them a week later. He told me to wait a few hours for the freezer to get back up to temperature and for the ice maker to start producing ice. It never happened.

I contacted David, the Store Manager at the Best Buy in Rosenberg, Texas. I spent over $4,000 in his store when I bought all the new Samsung appliances from. I was sure that he would remember me and he did. I told him that I wanted Best Buy to come and take the refrigerator back and that I had been without a freezer and ice maker in the Houston heat for nearly a month. He listened and then was very rude when I told him that the product was defective and I expected him to stand behind the product.

I contacted Samsung America and told them that I had bought an entire Samsung products set of kitchen appliances. I said that the refrigerator was defective and I wanted them to take it back. After arguing with me, they finally agreed to take the refrigerator back. The sales representative from Samsung said that she could not credit back the over $100 I had spent in tax for some incomprehensible reason. I told the lady that I would never buy another Samsung product because of the way they had treated me when offering to buy this refrigerator back from me.

I haven't had a freezer or ice maker in the 100 plus degree Houston, Texas heat in over a month and neither Samsung nor Best Buy have a plan to take back my almost brand new refrigerator.

I bought a Samsung 2 doors fridge. It is a mess as well as Costm Serv. They sent the Tech Service. Brook a piece, told me that they will exchange since been under guarantee, and have been waiting for 3 weeks.

Now they said they will credit the store where I bought (not me) and had to buy another one on regular price. Do not buy Samsung products, even 90% sale. It is going to be a nightmare. I have a broken fridge, damage by the defrost piece, which fails in these fridges, a broken cover by tech. service. I don't have anything to cool food in South California.

I have a Samsung Refrigerator Model RS2630SH. The door is extremely hot as it is the back of the fridge. The fan had stopped working and there is a very loud sound also coming from the back of the unit. It no longer makes ice and the fridge will not cool below 50 degrees.

I purchased a Samsung side by side for my new house. I have had nothing but trouble in the past 8 months. I called a technician to come by my house 3 times already with the same problem. I have to tear it apart every two weeks to defrost it. The circulating fan would quit working first, later the person who came from Best Buy to install never took off the film on the vent, and now the part that keeps unfrozen the freezer is broke. I would tear it apart, thaw it out, and it would be good for about two weeks. After two weeks, my ice machine would stop working again and the next thing that is going to happen is watering the ice and not keeping the food frozen.

Now it ices up in the bottom of the fridge so bad it pushes the drawers out and I can't close the door until I defrost. The water quit working and the ice quit working. I'm so tired of this, but I cannot afford to buy another refrigerator at this time, so I will continue to go through this routine until I can afford a new one, which may be quite some time. This product in my opinion is almost criminal! I have lost hundreds of dollars in food that went bad. It takes many hours to defrost so every time I lose more food.

Where is the consumer protection? Why is not a recall from Samsung like Toyota? Every technician that came to my house talked about what piece of junk Samsung refrigerators are. Never ever in my life, and I tell every person that I know, to not buy Samsung! I already paid $250 just for the technician to come to my house. I replaced the fan and it cost me $250, plus I have to waste my food, I can say around $150 in food at this time.

My Samsung refrigerator does not go on when the power goes off. I have talked to Samsung rep at their 800 number and was told that not any Samsung Refrigerators go on by themselves. I have been away from home and come back to find the food in the freezer and the refrigerator spoiled.

My Samsung French Door Refrigerator is 16-months-old and the refrigerator only cools to 50 degrees. The freezer works fine. The problem is it is now day 10 and still waiting for service. No one locally knows how to service this machine and Samsung basically told me too bad, and Lowes appliance manager said I should have bought the extended warranty, even though it only takes their service agent (A&E) over a week to get an appointment. It looks like we may have to buy another box soon if we can't get this one repaired. That's $1500.00 down the drain. I think it is the heating coil that's freezing up, and it sounds like it can be a recurring problem, so buying another unit may be our only recourse. We lost all the food in the fridge, $1500 for the fridge, $35 for ice, and constant water leaks on floor.

fridge side went out on 3year old rs2530 over $300 for new board went out again in a week...

After research, Whirlpool guarntee parts for 10 years and to many people have problems any of Samsung refrig. There company has a repair dealer, but the cost to just come and see the problem is 65 to 135 and that does not come off if repaired. The part I'm talking about is 350 to 580 dollars. Why would someone pay that price after paying so much for the refrig in the first place. Any help of response? Please and thank you. Lost of food not much. But now it would be nice to be able to have a refrig because I work 12 or 16 hour days. Can not have anything cold to drink, eat everything from a mircowave. Really bad.

Buyer Beware! I vow not to buy another Samsung product again. My expensive Samsung side by side has now broken down 3 times in less than 2 years. The expense, not to mention loss of groceries, is just too much to deal with. Problems with the cooling system and defroster. Samsung should be more accountable.

Purchased a Samsung RS2630SH from Best Buy in August, 2006. Several months after purchasing, the fridge would make a loud noise that would come on intermittently. Since the freezer and fridge compartments both worked, I decided to live with it. The noise continued for a couple years and then stopped. About that time, we noticed the outside of the appliance near the freezer was scorching hot. Again, the freezer was working and there were no other problems, so I decided I could live with it. Recently, however, the ice maker quit working and the freezer did not seem as cold. Yesterday, the fridge died.

We called in an independent repairman who at first told us it was the computer panel, which would be $450 to replace. I nixed that idea because that was just about half of what this 3 1/2 year old piece of junk cost. Repairman then came back with answer of no panel, but fan, which would be $280 to fix. Well, that sounded ok to me, so I agreed to the fix. Everything turned out ok, right? WRONG! No, as soon as the fan was in, the man stated the compressor was out and that the part would be $580 to replace. Good night! I have never had so much trouble with such a relatively new appliance. As I read the other stories on this site and another I found, I realize that my experience is not unique and that really gripes the heck out of me. Moral of the story: I will never buy another Samsung product again. Pieces of junk!

We needed to buy a refrigerator so went to Best Buy and purchased a Samsung RS2530BBP. and within 3 months we had a problem with it. Icemaker stopped working and the freezer began to get warm and defrost. Called Samsung and they sent out a repairman who said ice built up on the fan, and said he fixed the prob and left. Worked about another 6 months and the same problem occured. Repair worker came out and this time said it was a fan/compressor issue, still under warrienty, said he fixed it but again within 6 months another problem occuring. Now it has been only 2 years and more problems.

I even asked Samsung if they would prorate how much money they would give me for them to take this horrible product back and of course no response. I wish I would have just went to Sears and purchased the Kenmore. Never a real problem with their products. Oh and my Samsung T.V is also a problem. Only had it a year and 2 times they have come to repair it. If I was rich I would buy another brand as well. They can do away with this product. Never again will I buy it and I suggest that you never purchase it either.

This time, the tech ordered a temp defrost sensor after consulting w/ Samsung. Installed Temp sensor in 5/10 and ordered a bi-metal which is supposed to work in conjunction w/ the temp sensor. Sure enough after 1 week, stopped working. At this point I called Samsung, they asked me to send over the work orders to see if they could do anything. Because it was out of warranty, nothing could be done. I now switched over to Sears Repair whose tech said that it was not the sensor but ordered an evaporator coil, which unfortunately is on back order. There have been a total of 5 service calls within the past 2 years.

When I called Samsung Plaza, where I had purchased the said item, they told me that the staff had changed and that I had bought the refrigerator a year or more ago. The guarantee states a period of two years for refrigerators. I had asked for the refrigerator to be replaced, which was flatly refused. Just to let you know how useless your representatives here in Kathmandu, Nepal are. The personnel from the company had opened the panel for the first time after I had bought the refrigerator. P.S.: my invoice no. is HEPL/DM/65-66/1148 dated March 4, 2009

My refrigerators internal colling system went out and I notified Samsung on May 10th. This is covered under warranty. They sent their technician from USA appliance on 05/13 to repair the unit they was unable to at that visit they had to order additional parts on May 25th I was still waiting I called samsung again and spoke to the ECR department they said they terminated the contract with USA appliance and was sending Universal who came on 05/27 and deemed that they needed evaporators on 06/09 they was suppose to repair the unit when they came they deemed that the internal cooling system could not be restored and it was non repairable. They notified Samsung and the ECR department was really nice they said that they would do an exchange I could go to the original store and there would be an in store credit for me to get the exchange. They advised me it would take 48 hours today is 06/16 and I am still waiting this is day #36 that I have not had a refrigerator and samsung ECR department keeps giving me the run around telling me just a few more days when it was only to take 48 hrs

Each time, Samsung cust. serive and technical departments do not talk with each other. #2, Tech dept, said to return unit, not fixable. Upon no call on when to pickup, called Cust. Serv, and they did not know about this and (GET THIS) they do not have contact and can not see the technical serv. dept. database. AVOID Samsung.

Samsung refrigerator/freezer RSG257AARS/XAA problems with extremely loud noise coming from freezer. Tech comes out to repair, says it needs new icemaker. Brings out new icemaker and takes old part out and tries to install and it is wrong part. Puts old part back in and no ice at all. Tech comes back and works on old part and it makes ice. Friday night I am drinking ice tea out of a plastic cup and when I am finishing I have something hard in my mouth and it was a round glass marble that came out of the icemaker. I am still traumatized. I have to check each ice cube before I put it in my mouth.

I purchased the Samsung RF26VABBP refrigerator on 11/28/08 and the ice maker stopped working in March '10. The ice maker initally made less and less ice but then stopped making any ice at all. I contacted customer service with the inital issue and they said that it was just a low ice producing device. Then when I contacted them again to explain that the ice maker wasn't producing any ice, they said that it was out of warranty and I would need a service repair call.

The more and more I researched the issue I found that this was a common problem with this particular model. Apparently Samsung is aware of the issue as they have changed the ice maker model, but they don't care to warranty the ice maker even with the known issues. The least Samsung could have done was extend the ice maker warranty to a full 2 years, as most of the entries I've read from consumers have their ice maker going out around 14-18 months. Or maybe there should be a recall on the ice maker. Samsung needs to make this right for their consumers - period.

your representatives in Iran don't do their duties as it is required for such a business. I have wasted a lot of time, leaving my work and waiting lots of hours for samsung serviceman to come and do his work (without getting any result up to now).

I bought a samsung rs2555sw side by side about 6 years ago, and last week my samsumg fridge was just not working anymore. The freezer side is always 64 degree and the the fridge side is 66. I wanted to fix it, but after I went online to check out before I call; I read all complains about Samsung refrigerators, I see that I'm not the only one who has the same problem. I still have Kenmore fridge in my garage for over 10 years, and it still works fine. I just decide to go to buy another Kenmore refrigerator from Sears for good. No more headache. Good bye Samsung from now on.

Back in August 2009 we contacted Samsung to have our fridge looked at. It had defrosted everything while we were out of town and we lost almost all our food. The fridge went out in May 2009, but we weren't able to get home until August 2009. Samsung had one authorized repair company here in town, Mr. Appliance. When the repair tech showed up (who was also the owner), he didn't even look at the fridge, but said that it was the sensors that needed to be replaced and that since they weren't under warranty, we'd have to pay $300 for the sensors and to install them. So we did. 2 weeks later they finally came in and the guy installed 1 set of sensors in the freezer. THEN he said that our evaporator unit was broken and needed replaced. And that would cost us more money.

The evaporator unit was under warranty. Since the owner had told my husband this, I called the owner at Mr Appliance and proceeded to question him about his ethical and practices. I asked him why we had to pay him $300 first to replace the sensors and NOW afterwards it's the evaporator. He said that if he had removed the cover to the evaporator that it would most likely have broken which would have cost us another $150 to replace. I asked him why he didn't tell us this in the first place? Because if we'd had that information first, we'd have taken the time to defrost the fridge, then have him come back out to look at the evaporator unit... then get that replaced under warranty. THEN if the sensors were bad also, we would have paid for them. I told him it seemed like he was cheating us out of money. He said he wouldn't come back and finish the job nor refund our money. Later, my dad called the owner and he told my dad that if I apologized that he'd come back and finish the work. We received no invoice, no receipt for the parts and repairs. He said that our credit card receipt was it. But that didn't explain the breakdown of the charges.

So, we contacted Samsung and I informed them that their authorized service technician refused to complete the job after we'd already paid him for it. Samsung spent almost 2 weeks looking for another "authorized" repair company in our area. Since they were taking so long, I called Best Buy (where we bought the fridge) and they were able to locate a company 50 miles away. And Samsung okayed it.

I spoke with Best Buy and the 2nd repair company on the phone at the same time. Asked them questions like "if it's under warranty, will I have to pay for service trips?" (because they were going to have to drive 50 miles round trip to pick it up and drop it back off). The repair company and Best Buy both said no. Mind you, it's now September at this point.

After a week, they brought it back and said it was under warranty and we didn't owe anything for the parts or labor, but that we owed for the trip charges. I called the repair company and told them that we were told we didn't owe anything. I spoke to the very same gal who told me that in the first place! They eventually said we didn't owe them anything. Oh, and the tech from the 2nd company said the guy from the 1st company didn't even plug something back in like he said he did when he "fixed" it the first time.

One month later, the fridge stopped working again--not completely. It didn't defrost like it did last time, but the temperature rises and then lowers again. And the evaporator unit still freezes in the fridge like it did the first time...which we were told causes the temperature changes.

I complained to Samsung about Mr. Appliance at the time the event happened. I even sent a complaint to the BBB (and by the time I'd written my complaint he'd already had 6 complaints in 36 months for some of the same reasons I did). This guy wasn't even listed with the BBB.

Several months after the repair had been "completed" I received a follow-up call from Samsung inquiring how it was working. I told them it still wasn't working properly and that I didn't want to call them again because it still wasn't repaired. They opened a ticket for me and told me to let them know if I want it looked at again. I told them that I probably wouldn't call them since their only local authorized service company was a cheat, and I refused to use him again. And the 2nd company didn't even do it right.

We bought a Samsung side by side 4 years ago, In February, the temperature in the refrigerator went to 60 degrees. We called to have it repaired and it took them 3 weeks to come out and tell us we need a new panel. It cost us $600.00. It then took the appliance company another 2 weeks to order the part. It worked for about 1 week and then the freezer and refrigerator went again. Lost all my food again. About 1,000.00 of food now in the garbage! We called again and they told us it was past the original 30 days from when they first came out. We finally had them come back out and a week later, replaced the panel thinking it was a bad panel. It lasted a week and then stopped again.

After 3 more weeks, they came out for a third time to replace the panel again. The service man left knowing that my freezer was at 66 degrees. I have now been without a refrigerator since February and no one seems to care. I called Samsung and they could not help me in any way. The company that "didn't fix" anything will not return our calls and are being so rude. The name of the company is TV and Appliance The receptionist told us that when they put the first panel in it blew up the compressor. I have tried to contact the owner and the supervisor. They have every excuse in the book to not call me back. This is so frustrating and I will never by another Samsung product!

I purchased a samsung side by side year and a half ago for my new house.I have had nothing but trouble in the past 4 months. I called the tech to come by my house 3 times already with the same problem, now samsung do not have the part and is in back order but they do not have any idea when the part can come. I have to tear it apart every two weeks to defrost it. The circulating fan would quit working first, later the person who came from Best buy to install never took off the film on the vent, and now the part that keep un-frozen the freezer is broke. I would tear it apart thaw it out and it would be good for about two weeks, after two weeks my ice machine stop working again and the next thing that is going to happen is watering the ice and not keeping froze the food.

Now it ices up in the bottom of the fridge so bad it pushes the drawers out and I can't close the door until I defrost. The water quit working and the ice quit working. I'm so tired of this but I cannot afford to buy another refer at this time, so I will continue to go through this routine until I can afford a new one which may be quite some time. This product in my opinion is almost criminal! I have lost hundreds of dollars in food that went bad. It take many hours to defrost so every time I lose more food.

Where the consumer protection? why is not a recall from Samsung like toyota? Every tech tha came to my house talked about what piece of junk samsung refrigetators are. never ever in my life... and I tell every person taht I know do not buy Samsung! I already paid $ 250 just for the tech come to my house, I'm waiting for the part. (do not know how much will be), I replaced the fan and cost me $250, plus I have to waste my food, I can say around $150 in food at this time.

I'm so tired of this but I cannot afford to buy another refer at this time, so I will continue to go through this routine until I can afford a new one which may be quite some time. This product in my opinion is almost criminal! I have lost hundreds of dollars in food that went bad. It take many hours to defrost so every time I lose more food.

We purchased a new samsung side by side refrigerator in 8/06 and after 3 yrs had a leaking problem which cost us 254.00, and now our icemaker is not working. The ice tray broke!!!NEver seen an ice tray break. Repair man coming tomorrow it will cost us 254.00 for a pre service contract. Will buy USA from now on

I bought a Samsung refrigerator from Sears that cost nearly 3000 dollars and has a warranty on it and Sears don't wanna replace and I've contacted the Samsung company and they gave me a hassle and say the refrigerator is non-repairable but yet Sears still don't wanna replace it. I have been with out food for nearly two weeks and out of the money I have paid for the refrigerator. Also Samsung says, its none repairable and Sears says it is both companies keep sending me to one another. I strongly suggest not to ever purchase anything from these two companies warranty or not it's just not worth it thanks for your time. The freezer and refrigerator neither works, it just gets hot and burns up my food and energy and mind you, I've had this 3000 dollar fridge for only 4 months.

I have been in contact with Zimmerman Reed Law Firm about the problems with the Samsung refrigerators. I too have an RS263BBWP that took a ** on me, after only 3 years!

I purchased my Samsung refrigerator about 7 years ago. I'm one of the lucky ones to get 7 years of use out of it. In the 5th year, my ice maker started to leak. Now in the 7th year, the refrigerator side is not keeping the temperature. The panel is set to 34 but it goes back to the 50 degrees that registers inside the refrigerator.

My 3-year old Samsung refrigerator (model # RS2630SH) stopped working last Friday. I called Samsung customer services to report the problem. They asked an Austin local company "Remedy Appliance" to check the problem. Remedy diagnosis said the part is no more under warranty, so I have to pay everything. That is fine. Remedy ordered the part and told me to come to my home today between 10:30 am and 12:30 pm to fix the problem. I have been waiting at home whole day, but they never showed up.

Then I called Samsung customer services for assistance. The Samsung guy whom I talked with was very rude. He hanged up the phone before I finished so that I even did not have time to ask for his name. Then I had to call again. This time another guy named Chris answered the phone. I gave him my service number and asked him to transfer my call to the guy I previously talked with on the record so that I do not have to re-start over the conversation.

Chris said he cannot find the other man. Chris did not want to give me his full name and service ID. Then I asked Chris to transfer my call to his manager, but he said his manager is in meeting and had no idea when the meeting will be over. I felt fooled around and insulted by Samsung customer services. Its low quality products and poor customer services make me swear that I will never buy its products. About $150.00 of foods spoiled because of the broken refrigerator.

I purchased a side by side refrigerator from Germany. I work with the military here in Germany. The fridge was purchased for nearly 1500 euros new. Within 2.5 years the fridge has a problem with the ice maker and now it no longer keeps the correct temperature. Have lost all my food in the fridge because it continues to not work. It seems that Samsung is fully aware that they have many issues with their side by side fridge freezer. Not everybody can afford to buy a nearly $2000 fridge every couple of years because of the lack of accountability on the company's side. Samsung should be made to fix these problems and stop putting the consumer out of time and money for a product they know is faulty. I have lost 250 euros on a repair that did not work and a complete fridge and freezer worth of food. Samsung needs to do something about this fridge problem that countless people seem to have.

When I bought the refrigerator from the Samsung showroom in Ahmedabad at Laldarwaja, shop name, M B Electronic, they promised me one Provogue bag free with one refrigerator but they don't give me till now. So I requested that they give me my free gift.

I purchased a Samsung side by side refrigerator. After a while I heard a big sound and noted a big crack all over the body inside. I went to Samsung service center. They said this is factory fault but we get 60% to change it for you. This is not fair. Samsung should change this for me at no cost. This is their fault and they should be responsible. But they don't. What shall I do? Crack inside the refrigerator. They ask for $900 USD now.

I purchased a Samsung rs267lash side by side refrigerator from Lowe's 3 years ago for over 1400 dollars. It is not really expensive, but not a cheap one either. Now the freezer is working fine, but the refrigerator side won't cool down more than about 60 degrees. After looking on the internet, I was very surprised to find out how many other people are having the same problem, not only the same problem, but all seem to be getting similar customer support, lousy at best. I am now starting to get the runaround as well. What really irks me is that I purchased this Samsung based on the J.D. Powers sticker pasted on the floor model stating it was # 1 rated. It now seems to me after reading countless complaints, that my faith in J.D.Powers was ill placed! Fool me once, shame on me; fool me twice (no it ain't gonna happen!). This was my first and last Samsung product, and I'll take all future "ratings" with the proverbial grain of salt!

We noticed our Samsung refrigerator temp keep dropping. It was only three years old. We bought it at Lowe's in Foley, AL. We called the customer hotline at the end of February. They said they would send a tech out. After about two weeks, I called back had not heard a thing. They said they were sorry. They could not find a service person in our area.

They would call us back. A few days later, they called with Benson's repair said someone would call to set up a time! Again, no one called. I went to Benson and they said when they received a call from Samsung, they told them they would not do that service call because Samsung would not send a person out to train his repair man on their appliances.

Again, no call back from Samsung. I then went back to Lowe's and spoke to the store manager. He was great. He tried to contact Samsung and got the same runaround. He then put in a service through Lowe's to their company out of Pensacola, FL, who did come out. The tech was great but did say if he knew it was a Samsung, he would have refused the call, also because they get no support or training from Samsung. He spent two and a half hours and found the problem. It was covered, the coils went bad and the sensors. He ordered the parts and they were delivered a week later. He came back March 29th to repair the refrigerator and spent another two hours.

It's now April 23rd and the same thing. It will not hold. The temperature will not hold in the upper part staying at 60 degrees. I have lost a total of over $400 worth of food because of this problem and still Samsung will not do the right thing. Knowing their product is faulty, they will not replace it or send a credit. Something needs to be done and they need to be accountable for the products. My wife works at a large condo and right now six different owners who have bought Samsung products are having the same problem can't get them repaired or replaced. It's just not right.

I have the Samsung RS2630 model refrigerator. I've had multiple problems with it including it almost catching on fire. It was hot to the touch and smelled like burning plastic. The repairman had to unplug it because it was a fire risk. Now I'm having the same problem with it heating up. It's making loud noises from the fan in the freezer compartment and in the back. My food is not being kept cold enough. When I did an online search about this product, I'm finding complaint after complaint regarding the same issues.

I read that the warranty was extended to five years due to Samsung admitting to a manufacturing defect. I also watched a watchdog report online featuring the fridge and its problems. Samsung will not assist me. I was told to unplug the unit and clean the vent in the back. I filed a report with you about this product when I had the problem with it almost catching fire.

I think consumers need your help dealing with Samsung and their refusal to assist us with this defective and dangerous product. I've lost a lot of food due to spoilage because of the fridge not staying cold enough and overheating. As I mentioned in my last complaint, the refrigerator heats up so hot on the outside and middle panel that it caused a burn to my hand. Samsung was made aware of this and still offered no assistance.

I purchased a Samsung side-by-side refrigerator from Best Buy three years ago (November 2007). They did not have an owner's manual and instructed me to get one online. I have had every family member try and help me print the manual but we have not been able to print. For three years now, I have visited Best Buy locations asking them for help with the manual - that's the first issue. The second issue is that the fridge, model #RS2530BSH, started shutting down and leaking water. Every morning, I get up holding my breath and wondering if it's going to be working.

This weekend, I lost over $300.00 worth of produce in the fridge because it stopped working while I was away overnight. I have been on the phone all day trying to get help from Best Buy, who told me that it was no longer under warranty. They referred me to a Geek Squad who quoted me $150 just to come out and look at the thing. I then called Samsung and told them the problem. I was transferred to Customer Support, to J&J Parts Department at **, back to Customer Support and then to **.

No one could tell me what type relay board I needed to purchase for my repairman to change the one out in the fridge. I have had over three people come down and look the thing over the last month. The guy today says that it's the relay board but no one at Samsung knows what type of board goes in the fridge! This is the most ridiculous thing that I believe I have ever experienced.

I'm not working and I don't have money to purchase another fridge, but it appears that I am going to have to do just that. I can't get any help. The last straw was that Customer Support finally referred me to a local Samsung Service Center, affordable Appliance Center (Peter- #**). He informed me that he did not sell relay boards and would have to come down to evaluate the problem himself for another $85.00 (keep in mind that I have just paid another repair person the same amount today to evaluate the problem). Peter was more concerned that I had someone else look at the fridge other than him because he is the local representative. He was very rude and informed me that unless I let him come down and look at it, he could not help me. He informed me that he had just gotten home from vacation and could not help me otherwise because he was busy.

I am now staring into space thinking whatever happened to customer service and the customer is always right? What happened to caring about the consumer? I don't know what to do at this point because I don't know where to turn next. I also have a Samsung Flat screen Plasma 40" TV and I am terrified that it's going to go out as well. I will never ever purchase anything else from Best Buy or Samsung ever again!

I lost over $500.00 in food and evaluation fees. I have no food in my house nor do I have money to purchase any at this time because my unemployment has run out. I have no refrigerator! If anyone can give me guidance as to how to proceed, I am all ears. I am frustrated and sick to my stomach at the whole issue.

On March 21st, I called Samsung to report that my fridge (model RB215LASH} had quit .It is 3 years old. They were quick to advise me that it was out of warranty. I reminded them that the compressor was still under warranty. I wanted an approved tech to look at the fridge. They told me that Harris TV was that firm. I called them and was told that Harris did not come to the county I live in.

I called Samsung back and was referred to Service Right USA in Atlanta, GA. They referred me to a firm in Port Royal, PA but I had to pay for the service call up front. After doing this, I waited 3 days and no one called. I called Service Right and was told that I should call the folks in Port Royal. I did and they made an appointment. When the tech arrived, he advised me that he had never seen this Samsung unit before. He unplugged the unit and replugged it in and it started to work. Two days later it quit again. He said, he would have to do some research and he would call.

Two weeks past and he returned. He had been told to call Samsung from my home. After talking to the tech line at Samsung, it was felt that the problem was a circuit board and he would call with a price. Today, 4/19/10, he called with a price of $150.00 plus labor. I called Samsung to advise them of my displeasure with this matter and the time that had past and they told me they would call me back.

I received a call from Service Right who advised me that they would be sending me the part and that I had to pay $263.70 up front for the part and service. I called the Port Royal folks and they didn't know that. I had been told by Samsung that they would call me back within 40 minutes. It has been 105 minutes and no call yet. I have been without a fridge for almost 30 days and still do not know when or for how much until my 3 year old fridge will work.

I bought a Samsung refrigerator four years ago. Six months ago, it started leaking. I was told by the service center I would have to pay for a service call and the cost of the part to repair this. I think that a refrigerator should last more than three and a half years and do not feel I should have to pay for the repairs since this is a universal problem with several Samsung refrigerators. There should have been a recall to repair this problem. In the future, I will not be purchasing any Samsung products unless this problem is repaired to my satisfaction.

We bought a Samsung RS253BAWW side by side refrigerator from Best Buy in Greenville, NC for our new home. The fridge worked fine for four years and then the fridge side stopped defrosting. Since that portion of the refrigerator was still under warranty, Samsung sent service tech to look at. Mind you, the people they send have no prior knowledge on the equipment and Samsung offers them no tech support in solving problem. They know that there is nothing to be done about inherent problems after service guys come in and start changing parts or tinkering.

The tech changed out the evaporator unit on the fridge side which was shrouded in ice and had a whole in it (I have pics). He replaced the unit and I could tell he had no experience because he did not check the diagnostics on fridge to check system function were correct. He then proceeded to overcharge the unit with R134a coolant which caused the capillary tube to produce this loud ticking sound and probably do more damage to the fridge. I had to call the company that did the repair to send another guy out to look at it and he began to take refrigerant out of the system to alleviate the pressure. All the while, neither of them weighed the amounts they added to the system or removed from it.

Kinston Refrigerations finest have probably ruined a decent fridge. So know Samsung is sending someone else to finish off the job. It has been over a month dealing with this issue that Samsung knows is not fixable without rebuilding the electronics in the unit from scratch. Anything that overheats on a control board needs to be replaced and they know this is the case. We are unable to sustain perishable goods in the fridge compartment. We have to buy more things right know and make more trips to the grocery store. It is costing us money to continue to deal with this lemon.

We purchased a Samsung Refrigerator on 10/07. About a year ago, it started to be a little erratic cooling. We thought it was just the way it worked. The temp gauges in the front stayed at 38 degrees, where we put it and the freezer section stayed at 8 degrees. On April 2 of 2010, we came home to a defrosted fridge/warm. I researched problems and cost to have it serviced and was dismayed at what I found; pages of troubles with Samsung fridges.

I being mechanically and electronically adept after 45 years of working in the industry dived in. I found a full blown service/theory on the fridge. I had traced the problem to an intermittent relay that controls the compressor. That fixed, I thought I was out of the woods. Not yet, I'm still working on erratic over cooling/freezing. I suspect a defective thermostat. There are 6 of them.

I am disgusted with this product. I got an estimate to replace the control board for $650.00. No way will I pay for another board that will fail in two years. I have a 12 year old fridge in the shop. Mechanical controls no computer board. That's what I will get next time. Just like the Prius!

We bought a Samsung refrigerator 3 years ago. It stopped working back in Feb. 2010, called and they sent A & E Factory Service to fix it and now after a month, it is not working again. No one wants to fix it and they want to charge me way too much even if they will. Years ago, when you bought something new like this it would last for at least 10 years or longer, not these days things do not last.

Do you ever wonder why? Because they want to keep making money and you want to know what is wrong with this economy? It is the people who do not care about other people. We gave over $2000.00 for this fridge and to me it should last longer than 3 years! I do not have that kind of money to spend every 3 years! All I want is a fridge that will work and last me for years! I can tell you this never again will I buy any Samsung products or will I ever buy from Lowes again! Not ever!

I have threw away lots and lots of food and had to deal with people who does not even care and they really don't want to help me. I have had bad headaches and stress from this whole ordeal. And after all the food I have lost, I am not paying for having my refrigerator fixed and if they can't fix it, I want a new one and not a Samsung brand!

We bought a new Samsung refrigerator (freezer on the bottom) in the summer of 2008. It works fine, except for one thing: When the power goes off (which is not uncommon in eastern Nova Scotia), even though we have a back-up generator that kicks in, both the refrigerator and the freezer sections reset at what appear to be random temperatures, all of which are way too low to keep food from spoiling or thawing. If we are there when it happens, we can reset the temperatures and no damage is done. But on a couple of occasions when we were out of town, the predictable results happened.

I called Samsung (the Canadian number) last summer (before the 1-year warranty expired) and tried to figure out whether this was a design flaw or warranty issue or something else. All those calls are apparently routed to one call center in Tennessee. I can hardly describe the scope of the rude treatment from the people with whom I spoke. For the first fifteen minutes, they lectured me about how, when the power goes off, it takes some time for the refrigerator/freezer to reach proper cooling temperatures. Who would have figured?

When they finally got it in their heads that the issue was the reset temperature default, they became belligerent and cross-examined me about what the temperatures were when we weren't there and the food spoiled! They initially refused to tell me what the temperature default reset was supposed to be (probably because they didn't know). But finally, the supervisor gave me a range of temperatures suggesting that the reset temperatures were random but within allowable ranges. I pressed on the subject, and they hung up on me. I was shell-shocked.

A couple of months later, I called the warranty center and tried to put in a warranty claim, and they told me "Too bad, over a year." I then wrote to their counsel in New Jersey. No response. I have been meaning to sue them in small claims court, but I just haven't gotten around to it. I am a lawyer, so I know my rights. There is a serious design problem with these units that is actionable.

We purchased a Samsung side by side refrigerator on February 24th of 2009. We paid $849 for it at Best Buy. I asked if there was an extended warranty we could purchase and we were told no, one year was all that was available.

On March 27th 2010, the refrigerator quit working all together. We lost around $200 worth of groceries. I went to Best Buy and they said I was past the warranty there was nothing they could do for me. I would have to contact Samsung. I called Samsung and after getting the run around and being transferred to 7 different people, I finally requested to speak to a service manager or someone with authority.

I was transferred once more and spoke to a young man who was very rude and disrespectful. After explaining what the refrigerator was doing and telling him all the hoops I had jumped through just to speak to someone who could help me, he had the nerve to tell me "I suggest you buy a cooler and a bag of ice" and proceeded to hang up on me.

So now I'm stuck with a $900 piece of junk sitting in my garage and had to spend another $1,000 dollars for a new Whirlpool refrigerator that came with a 5 year extended warranty that even covers spoiled food. I think Samsung owes me a refund for their refrigerator and money for having to replace it! Someone needs to make these people accountable for their actions and poor product and service.

In May 2007 I paid $1800 to Fry's for a Samsung dual condenser, side-by-side refrigerator/freezer. The model number is RSZ69LARS. After delivery I noticed the ice tray compartment was disengaged and screws were not installed. Then the system had to be gutted and new sensors, coil, evaporators, condensers be replaced.

They should have replaced the fan (if they didn't) because now the refrigerator side is not working. Once again, Samsung is at the focal point of disappointment. Of course, customer service was quick about one thing. That is to say, "It's out of warranty", if it's not the compressor and ambiguous "sealed system". I'm still waiting for a return call from the Samsung-assigned technician.

I purchased a Samsung side by side refrigerator about a year ago. The model is RS277ACBP. After about six months ago, I noticed water in the bottom of the freezer, which would freeze and not allow the bottom drawer to open. I spoke with Lowe's and they would not take it back. I called Samsung. They said to unplug it for 24 hours and leave the doors open. They believed some drain may have been frozen. Problem still remained after I plugged it up and the temp returned to normal. This fridge is terrible.

Now, it's leaking water on the floor and the ice is still forming in the bottom of the freezer because of an internal water leak. I wish I had never purchased this product. It is a beautiful fridge but operation is terrible. Maybe this will help someone else avoid the same issues. Physical damage that resulted as a result of this refrigerator is my hardwood floor in the kitchen has buckled because of the water leaking on the floor.

I purchased my Samsung fridge (RB215LABP) four and a half years ago. I loved it until the fridge started leaking water and not staying cold. We would have on average 1/4" to 1/2" of water in the bottom crisper drawer. Then, it was 40-50 degrees in the fridge but the LCD screen on the front said 34 degrees. I called Samsung and they told me I was out of warranty and to call a local service tech. Well, after calling eight different techs, they all said that they would not touch Samsung because they were junk and ridiculously expensive to repair.

I finally found one tech that agreed to come out. They wanted $60 to come to the door and $65 to write up an estimate. I then called Samsung back to see if they would do anything about this and they told me I have a 5-year parts warranty. I don't know how I go from having no warranty to a 5-year warranty but they said they would send out a tech. The tech called and said it was $85 to come out. I was confused why I would need to pay $85 to have a warranty repair.

I called Samsung again and they said that I would need to pay the fee. I explained I saw all these consumer reports with people that have the same issues. Samsung said they would not help and they will not be recalling the fridge. Do not buy Samsung. All the techs I talked to said they are junk and they cost so much to fix and most times, it is more cost effective to buy a new fridge. These units are not cheap and they are so not worth the money.

I do not understand how a company makes a product that they do not stand behind. I am really disappointed with the service I received. I never would have wasted my money on this product if I would have known service techs don't work on this. Samsung didn't even care that I had this issue. Do not buy Samsung!

Firstly, it is the poor service given by Samsung Service Center in Malaysia. The staff are very courteous and responsive but the quality of service is poor. I had problem on my fridge model RS20NASH (side-by-side). The fridge is only about 1 year old, for quite some times, I have noticed water forming near the right door and at the ventilation at the top back of the fridge. It gets worst so I reported the problem.

After several days, they responded and my nightmare begins. It has been 4 weeks now, and they have just installed another rubber gasket and I have to seal the fridge for 24 hours before I can open it to know whether it works. God knows why. The technician said that if this does work, they will have to replace the door hinge, which has to be custom made.

But the worst thing is that Samsung Center is not even aware that the part already arrived. They still until now (which is 4 working days already) unable to confirm order on the parts. They said they run out of stock, and have to source at other countries. But they are unable to source out the stock and need a week just to do that. I am not sure what system they are using, but definitely whatever it is, they are not able to keep their facts right. So how can they manage customers' complaints? I also believe that the fridge itself has many flaws in their design.

I bought Samsung RS253BASB/XAA on 11/18/2006 at Best Buy. I like the idea of 2 separate condensers. After 2 years 3 months, the water stopped working and then the refrigerator side got around 50 degrees even though temp said 34. That is because the sensor is in coil and it was embedded in the ice that had formed. They replaced temperature sensor, defrost sensor, and the water tank heater. It worked about 2 weeks; then water stopped again and temp went up again. The water tank was freezing along with the coils freezing.

The authorized repairman came and charged us $79 service call to tell us the defrost coil was faulty and the only way for him to fix it was to replace the whole coil with defrosted that was built in it. This requires cutting freon lines and recharging unit and would cost hundreds of dollars. He said off the record that I could buy coil unit with defroster in it and remove defroster and replace it. I did this at cost of about $60 and the unit ran for about 5 months okay until now. In March 2010, it is all happening again.

This is the same problem that so many others consumers are having with their Samsung refrigerators. I emailed Samsung and still have not heard back. I had called them in past and got no help. Improper temperature is a safety issue. This is due to the temp probe being embedded in the ice that builds up and makes it read 34-38 degrees while the actual temp is 50 or above. We had to throw food out a couple of times and I believe we got food poisoning eating food that we did not know was bad when we were relying on the temp. that the refrigerator said that it was.

Samsung bottom freezer refrigerator had a problem with the temp control since I purchased this refrigerator. Only gave 3 year extended warranty. No repairmen knew how to work on this refrigerator. Have had same problem for 3years. Lowes won't do anything or Samsung. I am 81yrs old and cannot keep paying for repairs on a fixed income. This was a lemon from day one.

I purchased our Samsung RS267LASH 26.1 cubic feet side by side on June 26, 2006, at Lowe's. I was unaware of what a problematic item I was investing in that day. I had a perfectly good GE Side by Side, which is about ten years old. No problems ever! First, the ice maker breaks every cube, and icy frost forms in the ice container. One gets crushed ice all of the time. The water pressure in my home is perfect, and the level in the tray is correct. The problem with the cubes breaking, is the fact that the ice tray twist, when it deploys the cubes. Because of a health issue in my family, I took over the cleaning of the refrigerator, and noticed that the middle produce drawer was pushed out a little, and kept the refrigerator side door from closing. Next, I heard a buzzing fan noise at night, and then into the day.

I spent the entire day yesterday defrosting the coils behind the panel in the refrigerator. The panel would not come out, because of the massive amount of ice that froze around the Styrofoam part of the plastic panel. It took me 5 hours with a blow dryer, to resolve the issue. Under the coil assembly, one can feel the drain that was also frozen. The drain does not drain straight out the bottom, but appears to have a small hole that drain to the side of the minute opening. I received no help from Samsung, other than a referral to a local service agency. The reference number that Samsung gave me was #2011243541. I will monitor the device more closely, purchase a new GE refrigerator in the next few months, and just write off the $1,800.00 that I spent for the Samsung. It will be my last Samsung product purchase ever.

Bought refrigerator in July, 2007. Within one year, the water filter for the refrigerator exploded in the middle of the night and I woke up to about $35,000 worth of damage in my house, wood floors in living room and dining room, kitchen and tile foyer floor along with damage in basement from water running all night. No longer use ice maker or water to refrigerator.

Then ice maker fell apart for no reason. Yesterday, the entire refrigerator stopped working and starting defrosting all my food. The digital display no longer works. Don't even know how much it's going to cost to fix or if I will pay to have it fixed. The refrigerator would freeze anything that was put towards the back of the refrigerator. This refrigerator is the biggest piece of garbage I ever bought. Will never buy another Samsung product again.

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006. And only after the first year, it's been one problem after another. Although I have the temperature set at the recommended -4 degrees for the freezer and 34 for the fridge, I have had constant overheating and over-freezing issues. Samsung customer service did little help to me with my problem when my manufacturer's warranty was still valid, and they certainly don't care now that it has expired.

The problems sort of come and go, but the latest issues are the water dispenser has stopped working and my vegetable and fruit bins no longer fit due to a solid sheet of ice forming at the back of the fridge behind the plastic interior!

From the many posts in this forum, it looks like my thermostat or compressor is going bad. To make matters worse, I didn't follow my homework on the best fridge to buy and strayed due to aesthetics of the Samsung and the Best Buy salesman advising me it was a great fridge. When I bought this fridge, I didn't expect to replace it after only 4 years. Reading all the many posts and related issues about Samsung refrigerators all over the net is sickening. Something really needs to be done about this.

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006 and only after the first year, it has been one problem after another. Although I have the temperature set at the recommended -4 degrees freezer and 34 fridge, I have had constant overheating and over freezing issues. Samsung Customer Service did little help with my problem when my manufacturer's warranty was still valid and they certainly don't care now that it has expired. The problems sort of come and go but the latest issues are the water dispenser has stopped working and my vegetable and fruit bins no longer fit due to a solid sheet of ice forming at the back of the fridge behind the plastic interior!

From the many posts in this forum, it looks like my thermostat or compressor is going bad. To make matters worse, I didn't follow my homework on the best fridge to buy and strayed due to aesthetics of the Samsung and the BestBuy salesman advising me that it was a great fridge. When I bought this fridge, I didn't expect to replace it after only four years.

Reading all the many posts and related issues about Samsung refrigerators all over the net is sickening. Something really needs to be done about this.

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006 and only after the first year, its been one problem after another. Although I have the temperature set at the recommended -4 degrees freezer and 34 fridge, I have had constant overheating and over freezing issues. Samsung customer service did little help me with my problem when my manufacturers warranty was still valid and they certainly don't care now that it has expired. The problems sort of come and go but the latest issues are the water dispenser has stopped working and my vegetable and fruit bins no longer fit due to a solid sheet of ice forming at the back of the fridge behind the plastic interior!

From the many posts in this forum looks like my thermostat or compressor is going bad. To make mattes worse, I didn't follow my homework on the best fridge to buy and strayed due to aesthetics of the Samsung and the Best Buy salesman advising me it was a great fridge. When I bought this fridge, I didn't expect to replace it after only 4 years. Reading all the many posts and related issues about Samsung refrigerators all over the net is sickening. Something really needs to be done about this.

Based on Consumer Reports ratings, we purchased a Samsung RF217ABRS/XAA refrigerator, which was delivered in September 2009. It arrived with a dented "stainless steel" door. This alleged stainless steel is so thin that the slightest hit will cause a dent. Two weeks ago we had a heavy rainstorm and it caused a power surge, knocking out the electronics for the temperature controls. They are now frozen. Today, March 1, 2010, a repairman showed up and said they did not keep the parts in stock and that he only showed to obtain the serial number of the refrigerator.

He said the next step is that he would order the parts and replace them in as soon as they arrive. He added, the parts will be sent directly to us and then we'll call them to tell them the parts have arrived. According to the number of complaints concerning Samsung refrigerators, I think we are in for a bad and expensive experience. I'd like to swap this out with Samsung for a proper operating refrigerator. Any suggestions, anyone?

I purchased a Samsung side-by-side refrigerator on November 12, 2007. I was building a house then so I didn't use it until I moved in September 2008. Over a month ago, the freezer quit and thawed all my meats and frozen foods, so I called Samsung and they told me an Ocala, Fl number to call.

So after a week, MD Appliance came out and took it all apart and said it needed some parts. One was something to do with the fan and some others. I waited almost 2 weeks for the parts to come and he came out and put them on. Then he said it will work now and I would just have to wait 12 to 24 hours before it would be okay to freeze and use.

Twenty four hours later I called him back and told it was not working. He then said he was going to send out a tech so I had to wait another week and they (2 men) came out and said it was a sealed thing and maybe something was leaking so they had to order a part. Now another 8 days, before they said they would be out here on Monday the 22 February, but called me and said it was possible it could be that they will have to order another part!

All this time I have no refrigerator as when the first man from MD Appliance left, the food compartment was at about 46 but got up to 61 right after and still is. I had to go buy a small chest freezer so we could eat, at least but couldn't afford another refrigerator! I think these Samsung refrigerators and other no good things ought to be recalled or at least we should be given a replacement. I should be reimbursed for all the food that spoiled and for all the hassle of trying to keep food in a cooler.

Did any of you try to do that for a month or more? It's not fun. I also had to pay MD Appliance $267.00 for labor and parts which did not work and he should not have been paid until he did get it to work. I am waiting for tomorrow (the 22nd) to see what the tech does when he comes. I think I may get with the Better Business Bureau. There are hundreds of complaints on these refrigerators, and something has got to be done.

I bought a refrigerator a little over a year ago and in about 6 months, it defrosted and wouldn't freeze. I called a service tech and he fixed it and I thought it was over. Last month, it did it again and I was told it was no longer on warranty. The tech told me that this model has lots of problems and he suggested I trash it. I paid almost $1100.00 for it and I am 71 years old and I cannot afford to do that. I have a friend who does fiber optics and he has worked on appliances and he took the plate off that holds the freezing part and found that there were 2 rods that were the heaters to keep the frost off, I guess.

They were burned out, so Bill called Samsung on the 800 number and they told him that the model and serial number that he gave them didn't have heater coils. He said, "I have them in my hand. " She referred him to another person and they argued that that frig didn't have heater coils. I laid on the floor to read the numbers and they were right. So we went back and forth and they hung up on my friend Bill. So I called at least 4 times and told them that I want it fixed and they said the part I needed was in New Jersey. So I told them to order it and send it and that was 5 weeks ago. I called back and told them I was going to contact the Better Business Bureau, and the person on the phone seemed worried but when I called the first tech back, he told me to contact you.

I purchased my Samsung RS2534QV fridge in 2004 and my freezer started to unthaw. A technician came out and said it needed a part but never returned. Then it continued to mess up and not freeze on the freezer side. Now in January 2010, my fridge's side is not staying cool and is not cooling my food.

Purchased a new 'French Door" refrig, top of Samsung line. Has a ice maker and water in door. Unit continues to drip water from Ice maker. Had 4 different service men already, only to be told. "Thats the way it is, it's just ice melting in the door" as if this is my first refrigerator with a ice maker in the door. Technicians have admitted Samsung has told them to explain this as "Natural", with no recourse! Please spare yourself and do not purchase this model, unless you are ready to continually wipe water up both inside and outside your refrigerator.

I purchased a Samsung Refrigerator Model: RB195BSBB in Feb 2007. In or about July 2008, the unit began to 'over' freeze and had to be defrosted (repeatedly) throughout the summer. This happened sporadically over a period of 1.5 yrs. In January 2010, the refrigerator stopped cooling altogether. After contacting Best Buy and the Geek Squad, we were told that it was the compressor and it had to be replaced. After scheduling an appointment and upon the arrival of the repairman, the unit began cooling again.

At this time, the repairman stated that he then thought it may be the interactive digital display panel that is on the door. It worked perfectly for about two weeks, then we were back to the routine of filling the cooler with all of our goods and placing them outside to keep cool which is where we are today, Friday February 12, 2010. What gives?

I have a refrigerator I purchased in Sept. 2007. In February 2009, the control panel went out, which meant it didn't work. However, Samsung refused to cover it because it wasn't part of the "sealed system." It's the electronics. So okay, I can sort of understand that. In January 2010, every time the compressor turns on, it makes a loud buzzing noise, got louder and louder. I was told by Samsung it was the compressor which would be covered under their "sealed system" warranty.

The repairman said no, it's the fan and that isn't part of the "sealed system" and I have to pay to replace. After many calls to the "executive customer relations," they basically said, "Too bad, you're too far out of warranty and should have bought an extended." Excuse me but this is a refrigerator. They are supposed to last for decades. The fan only runs when the compressor is running. How is that not "sealed"? They refuse to do anything.

I was also very shocked when I went to Lowes to buy a fridge thermometer and the Samsung refrigerators had award signs on them from JD Power! What is a consumer to do?

Please, everyone needs to stay on this and force a recall! Also email JD Power and complain too.

I, too, have been the victim of Samsung and their ** refrigerators. My model number is RS263BBWP. A year after I bought the refrigerator, the temperature started to fluctuate from 38 to 60 degrees on the fridge side. It also made this annoying sound. I have had the repair man out here 3 times now and it is still not right. I want to call our news station and let them know they should check on it. Everyone should do the same as it is something that Dateline should be investigating. This is ridiculous reading all the similar complaints about Samsung. Their customer service sucks and they seem unwilling to do anything about it. They can go ** themselves because I am not going to go away.

My refrigerator freezes up about every 10 days its condensing coil has to be thawed out. I have replaced all sensors in, the replaced main board, and the replaced water heater coil. Now I cannot get anyone to work on it because it cannot be repaired. The repairman says the best option is to get a new one.

It has ruined food numerous times. I contacted Samsung, they just gave me the run-around. So I took it on myself to get it repaired. Since then, lots of other people have the same problems. Same results from Samsung in U.K. and they have agreed to a recall/repair and fix. I think Consumer Affairs should look into this and have U.S. customers be treated like U.K. customers, and they should recall all Samsung refrigerators.

I purchased a new Samsung (Model: RF26AERS) refrigerator on 11-05-09. I could not get water through the door so I called and Samsung sent a repairman. It has a bad water valve and the ice maker does not work properly. When I called Samsung's consumer department, there was no effort to help and the rep has no idea when the parts will be available.

When I called, I was advised that my new Samsung refrigerator indicated proper temperatures, -4 in freezer and 38 in refrigerator. But the real temperature was like 50 and the food was ruined. They stated that they would have a service tech scheduled and they should called me in about two days! From doing research on the Web, it appears that Samsung has a good-looking product, but when it fails, they could not care less about addressing the situation. The problem noted here appears to be common on all Samsung refrigerators. They know about it but they are not making it right to the consumers. My recommendation to everyone? Don't buy Samsung, they suck!

I have read all of the complaints about Samsung refrigerators with defrost issues. Different model numbers, but the same story. I, too, have this problem. I encourage each and every one of you to go to YouTube, search for Samsung and watch the "watch dog" video from the UK. This is not just a problem in the USA--it is worldwide! Our problem, as you can see for yourself in the video, is a "design defect". If you go on the Samsung UK website and look under "support" and then "news and alerts", you will see that they have admitted the problem and are giving those consumers free repairs and extended warranties. Don't we all deserve the same?

My advice to you is to bombard Samsung with phone calls and emails. I do this everyday. Call or email every news station you can think of. We have to find someone in power to let everyone know what Samsung is doing. It is bad enough that Samsung knows about the problem and refuses to do anything about it, but they also continue to make a profit from this product defect by charging us for parts and service calls. Do you think for one minute that an authorized Samsung technician is going to tell you truth?

I am telling you, they all know about it, but as long as they keep making a dollar from it they will continue to take advantage of us as long as we keep letting them! Also, has anyone ever told you that anything was wrong with the outside temp gage? No one has told me that. Mine reads 34 but is more like 64 on the inside. This is a safety issue. Is it going to take someone dying from eating bad food to get some action? We should all be outraged and they should be ashamed! Please don't let this issue go unresolved. Do everything in your power to stop them from taking advantage of us. Demand refunds for every cent you have spent on repairs and for all of the food you have lost as a result of their defective product. Good luck to us all!

We purchased our Samsung model RF265ABPN French door, bottom freezer refrigerator from PC Richard and Sons in Eatontown, NJ. From the time it was delivered, September 15, 2009, it has been making loud popping and banging sounds. These noises happen several times throughout the day and night, to no set schedule and are loud enough to be easily heard in our master bedroom on the second floor.

When we have friends over it is definitely a conversation stopper as well as a conversation starter. No one we know has ever heard a refrigerator making such noises. Trying to get Samsung service to actually get to our home was a joke. PC Richard is far better on service calls but the end result was the same. The service people who did come would invariably call Samsung technical services to explain the noises we hear. This happened on three different occasions and each was told that this phenomenon is normal and due to the expansion and contraction of the lines. Our 11-year-old Whirlpool side-by-side refrigerator it replaced never made this noise.

I wrote two letters to Mr. K.I. Choo Samsung's president in Ridgefield Park, NJ and one to PC Richard's president. PC Richard did not even reply and in talking with their customer service, they are following Samsung's decision. Samsung finally replied after the second letter reached them. I received an email from a Samsung case manager stating: "At this time I have forwarded your complaint to our product engineers and they agree with the Service Technician and Tech support that this is normal and there is nothing defective with the unit."

Samsung is not disagreeing that their refrigerator makes these noises; they are just taking a money savings decision and say that it's normal. So it appears we are stuck with this very noisy refrigerator, with an ice maker that produces only 7 ice cubes in 1 hour and poor Samsung service to boot. We have gotten no satisfaction from Samsung or PC Richard. Hopefully someone somewhere can lend assistance.

I am thoroughly disgusted with my 3-year old Samsung Refrigerator Model number RB215LASH. I have had it serviced 5 times in the past 9 months due to the coils freezing up! Each time the repairman comes to my home, it costs me $185.00 to have him defrost my 3 year old frost-free refrigerator that cost me over $1000.00! I have almost doubled the cost of my refrigerator with the 5 service calls at $185.00 each! It is a wonder that this product is no longer available--It should be recalled! Perhaps Samsung should consider refunding me for this lemon of a refrigerator, since I can no longer afford to pay to have it defrosted. I will never purchase another Samsung product again, and will advise everyone I know to stay avoid this brand.

Samsung rs2630sh refigerator,repaired four times in the last two years for loud fan noise, it is now doing it again. Ice maker doesnt work. This is the most expensive piece of crap I have ever owned.

The fridge side of our side by side fridge/freezer stopped working after 4 years. Had it repaired and now after 2 months it has happened again. We tried to get money back for the first repair but they did not do it. They only ever returned our call once. They just have a poor product and service!

This is a follow up to the complaint I submitted on July 17, 2009. Please scroll down to that complaint to see all the details of what I went through. Samsung model rb2151ash purchased on 5/28/06. After six repairs, a new compressor was finally installed on July 8, 2009. I reported to this site on July 17, 2009 I was happy the frig was finally working. Well, guess what? Now,five months later, the frig conked out again. Since the fan, the main pcb control board, the compressor and several sensors were replaced, what do I do next? I know all the things I'm supposed to do, unplug the frig for 24 hours, plug it back in. That didn't work.

On 07/01/2007 we purchased a Samsung RS2530BSH/XAA refrigerator from Best Buy. 06/25/2008 I noticed a loud whining noise coming from the back freezer side. On 07/10/2007 I contacted Samsung who sent out a service technician. The service technician took off the inside bak panel of the freezer and used my hair dryer to melt the block of ice that had frozen over the fan. After that the fridge worked fine....for 5 weeks. After spending $100 on a service call for someone to "blow-dry" my freezer fan I decided to investigate the matter myself. Sure enough the freezer fan was frozen over. So about every 4-6 weeks I have to get out the hair dryer and melt the ice away from the fan.

On 11/04/2009 the refrigerator and freezer both stopped cooling. Both of the fans were still spinning. It took over a week for Samsung to find someone who was willing to come to our home to repair the refrigerator (we had moved out to the country by this point). Appliance Doctor came out 11/17/2009 and said the compressor and the circuit board were bad and would need to be replaced. After not hearing from they for over a week I called them back and they said the parts were on back order. I called Samsung and it turns out Appliance Doctor is no longer authorized to do work for them because their account is not in good standing with them so Samsung would not send them the parts.

At this point, 12/7/2009, I was referred to Executive Customer Service. I emailed them a copy of my receipt per their request. They said they would have to submit my case to their research department to attempt to find someone else to come out here and that I would hear back from them on 12/8/2009. On 12/8/2009 I was told they were still trying to locate someone. By this point I was told if I was still unhappy I could contact Case Management (supposedly the only ones above Executive Customer Service). I called that number 888-685-1358 and I am currently on hold with them and I have been on hold for 28:05 and counting. I hope to get this resolved soon.

In September 2007, my son purchased a Samsung side/side refrigerator-Model RS263BBSH. Less than two years later, the circuit board malfunctioned-there is a 5 year warranty on the compressor but not the circuit board. Twice the refrigerator has gotten so cold, causing the water filter to break which in turn floods the kitchen.

Exceptionally poor quality!!! Never buy Samsung products.

These days, it's buyer beware. American consumers are almost forced to purchase the extended warranty because of the poor quality of products on the market.

This is my 2nd samsung refrigerator in 3 years, My first one stopped working completely after being repaired 3 times. It was replaced with the one I have now. My two year old unit is very noisy, sounds like the refrigerator's compressor and the ice maker does not work. going to contact Samsung for repair

Purchased a Samsung side by side refrigerator, along with a five year extended warranty at ABC Appliance in Michigan. Freezer failed and was fixed after 3 years, but caused substantial water damage to my hardwood floors. Freezer was fixed under the extended warranty. Less than a year later, the refrigerator failed, again causing damage to my floors. Both problems were due to ice build up on the coils behind a panel in the back of the freezer/refrigerator. Technician said he was unable to fix the refrigerator because the ice had pushed the panel out and stripped the screws. There was also substantial rusting all around the perimeter of the fridge. Technician advised to remove crisper drawers, because the ice was pushing against them, causing the doors to continually pop open, and ruining the contents.

Contacted Samsung many, many, many times - each time I was asked to submit something different - pictures of damages, original sales receipt, service record estimates - and had to submit everything multiple times because they could never find the e-mails that I sent them. While I was fighting with Samsung, I still couldn't use the drawers in the refrigerator, and then I started having more problems, and more water was continually puddling in front of the unit. Finally, the technician contacted ABC Appliance on my behalf and they replaced the refrigerator with a brand new (not Samsung) refrigerator. I continued to fight with Samsung over the damages to my home (which now included the collapse of a large pantry/cupboard due to water damage). My claim was finally forwarded to Samsung's insurance company, and I had to forward them all the same information, but they did have an adjustor come out and they have issued me a check to my floors and cupboards. The moral of the story is to be persistent!

We have had our Samsung frindge for exactly 1 year and 2 months. one week before Thanksgiving our fridge stopped cooling. On top of that, we had just gone grocey shopping the day before for Thanksgiving. We called the customer support and they gave us someones number to call. As soo as we called they told us they couldn't even come and look at it until the Friday AFTER Thanksgiving. I decided I would just go through the phonebook and find someone else to fix it. NOBODY else in Dothan, Al works on Samsung. I even had one guy tell me that it would be darn near impossible to get it fixed and we had a real Nightmare on our hands. So far it has been! I will never buy Samsung ANYTHING ever again!

Purchased brand new side by side refridgerator,worked for seven months then completely quit cooling.Could not get the unit to work at all. Complete disreguard for our situation from Samsung personel,after supposedly being approved for a new replacement we found that the paperwork was not followed through on and we are still without a refridgerator after five weeks!Guaranteed we will never purchase another Samsung product after this experience with your service and total lack of concern by your company represenatives.

We purchased the Samsung RFG297AARS in April 2009. Two weeks into our purchase the ice maker started to leak. A tech came out and couldn't figure out the problem, which ultimately fixed itself. Two months later the water dispenser and the interior lighting completely stopped working. It took three weeks for the parts to arrive because they were on back order. A month ago, the ice maker, the freezer and the refrigerator stopped working. It's now been three weeks without a refrigerator and we are a family of FIVE. We are looking for Sears to issue us a credit so we can seek out another brand. This refrigerator cost us over $3,000. NEVER AGAIN. STAY AWAY FROM SAMSUNG REFRIGERATORS and if you are purchasing from Sears, buy the extended purchase agreement, otherwise you will be completely out of luck.

I have noted my complain on 15.09.2009. Unfortunately, service engineer came 4 checkup on 18.9.09. Without any instrument check up, just hearing the complain that refrigerator cooling is lost4 a time interval of 4 to 6hrs in a day, he has advised to send the refrigerator to their GEN-X service station, kolkata-55. But they have taken it on 20.10.09 after repeated phone call & request.

Today evening they have returned the refrigarator with some scratch marks & one old compressor, which is not mine. My old replaced compressor, which was marked by me, was left their service station. Then I rang their station In charge Mr.R. regarding this problem. Initially R. refused to listen any complain & abused me horribly & was saying that" all customers are like this, & I am mentioning all useless complain as I AM HAVING AN INTENTION, NOT TO PAY THE MONEY, which is approx.Rupees 4877/-"

He has also threatened me that that he will instruct his despatch person, not to hand over the refrigerator to me. IN MR. R.`s comment & mis behaviour, I felt very much INSULTED & HUMILIATED & DEPRESSED.

2 freezer loads of food ruined and i paid $1000 for piece of junk that doesn't work. I can't even give our special needs daughter and ice because we can't keep any.

Dealing with Samsung customer service is a nightmare at the very best.

Bought a side by side in August. Freezer handle was loose, called Samsung, service ticket generated for a new handle. No handle shows up. Handle fly off in my hand when opening freezer landing on my toe, smashing it, then falling into the freezer door denting it.

Call serviceman's boss, tell him that his guy dented my fridge even more. Boss says will order new parts.

Get email from Samsung, no parts available will exchange unit, bring it to local UPS store for the exchange (are you kidding?!?)

Call Samsung after not hearing anything. They say second support tech made a mistake, need to submit receipt. Scan and submit receipt..wait...call Samsung, they say receipt not attaching properly. Email receipt, they say all good to go. Still no word, call Samsung, they say can't read receipt, they put me on hold for 30 minutes and say all good to go. No word, call Samsung they say exchange is rejected because the serial number is already in use. Rep puts me on hold for 30 minutes, comes back says he can't resubmit it because the serial number is in use. Says he will send an email. Suggests checking back daily.

Samsung products are gorgeous to look at and are well engineered, if you are unlucky enough to have one with a problem you are in big trouble.

I am doing the only thing I can at this point, tell as many people as I can about my experience so they hopefully don't buy their products and get stuck in the unfortunate position that I and many many other are in.

In the meantime since they can't agree I have a freezer that doesn't work properly. I've been back and forth for over a month now and nothing seems to get done. Help. Lost more than a couple freezers full of food

Our food got spoiled and lots of food were thrown away daily. The matter was not resolved and cannot get move. I really need your help as soon as possible.

We recently purchased a SAMSUNG on 9/6/09 from HOME DEPOT on EAST MAIN STREET in MERIDEN CT. Once received, I cleaned down the box dust and when doing so on the top of the door sliced my thumb open because a cover piece was missing, exposing pointed plastic fittings. We also noticed that a weird noise was coming from one side of the refrigerator. My husband, upset that I sliced my thumb called HOME DEPOT who told us to call the SAMSUNG company as it is under warranty.

He called SAMSUNG and got many reps who were rude, and gave him the run around making him send a photo of my thumb, which still has a scar but has healed. He then told them of the loud grind noise, which they said they would send C & C APPLIANCE SERVICE from SOUTHBURY CT out to check and to give us the missing top piece.

It is now Sept 29th. We have had no such service from this company and no one will return our calls. When we do call, it is like we are pegged as complainers...and they keep passing us around from rep to rep. This was a VERY EXPENSIVE REFRIGERATOR. We shold not have to listen to the loud weird grind noise, which could be a fire hazard as it is some motor noise, nor should we have to suffer with sharp edge on a spot you can only see when standing on a chair.

We should have a new refrigerator or service but this company policy of IGNORING our complaints is unacceptable. Please tell us what to do? This is unfair and I don't want to risk my families safety if indeed the motor causes a fire or if a guest ends up cutting themselves, as you can open the refrigerator using the top area that does not have the proper cover. Also, I don't know if this motor noise is causing our food to not be refrigerated properly. OVER $1000 to have to listen to a refrigerator GROAN...

This refrigerator was covered with the standard 5 year warranty. Well no luck with that I had to take the freezer apart myself found that the motor had stopped working and had to order one from a local company. The next thing to go and is still ongoing is the frig the coils freeze up so I have to take a hair dryer and defrost them myself and put the thing back together. Yes, I contacted samsung numerous times. The customer service department gives you the run around and tries to tell you that the parts may or may not be covered under your warranty. It is a big mess. I bet they are glad my warranty finally ran out. Now, I am left with a 1200 dollar piece of junk. I am thawing it again as I am writing this complaint. I feel sorry for anyone who purchased this product.

Purchased new RFG297AARS refrigerator on 8/18/08 from BEST BUY. It was for a new home and was put in service on 3/6/09. It quit on or about 08/05/09 so it was still in warranty. Called Samsung and within a few days a tech came out and found that the compressor had failed along with possibly other components. Samsung was notified and declined a repair order because of the tech's analysis. After numerous calls, Samsung's Executive Care department indicated a replacement would be available from BEST BUY pending approval of the claim. The replacement has been denied four times for no specific reason(they indicated incorrect part number, misfiled,no proof of purchase --which we had faxed them and they acknowledged receipt of)- They won't fix it and won't replace it and from the comments on the internet there appear to be many with the same problem.

We bought a brand new refrigerator from the good guys on 27/06/09. It was full of food when we noticed on the 22/08/09 that nothing was cold enough and our freezer food was not completely frozen. We did not want to take the risk so we threw out all of our food and called Regional Appliance Centre in Fairy Meadow to come and fix our fridge for Samsung. The man came and advised us it was a manufacturers issue and the fridge had been wired incorrectly, causing the freezer to frost up and not freeze and cool to the right temperatures. He advised that was fixed so we went out and filled the whole freezer up and the fridge as i was going on holidays and my partner needed a stock of food for two weeks. In this two week period the fridge and freezer continued to stop working. The Regional Appliance Centre came again and left a monitoring device for a week. Then they ordered a part without letting us know how long the wait would be. I advised Regional Appliance Centre, that the fridge now smells so badly that we cannot even open the doors and the parts manager sent an email to Samsung advising that we wish for a replacement fridge due to this.

Two phone calls i made to Samsung Customer Service Centre, they advised they had lodged the case, but nothing happened. I then called a third time on the 19/9 and escalated the issue to case manager Tahleah. She requested for proof of purchase to be scanned and emailed to her, which we actioned straight away, and she advised that she would contact the Appliance Centre to get proof of the jobs done by them. She gave us her contact email. Since then we have heard nothing, she did not call us back as she advised to let us know the outcome of the replacement. I sent her a follow up email on the 22/09, still no reply. I called to speak to her this morning, they advised she was busy, but we got no call back. This is absolutely disgraceful Customer Service. Our fridge is brand new, its under full warranty and it has not worked for properly if not at all since 22/08/09 - today 23/09/09. We have a child and we need our fridge to be working and the fact that no customer service operator has done their job correctly or offered a temporary solution for a fridge...is completely not acceptable for a consumer purchase.

I have Samsung RS2630SH refrigerator which is about 4 years old. It's been making the noise for almost 3 years and I guess it's coming from the fan. However, it became too loud since a week. We thought it would settle but it didn't. The servicemen told us the fan is not working and asked us $120 for fixing it. Moreover, they have to wait for the parts. I will not buy Samsung products and won't suggest either.

I'm having the same problems with the RS2630SH refrigerator getting extremely hot on the sides and near the doors as everyone else. My fan motor is/was also making the squealing noise. Samsung told me it was not their problem and to hire someone to fix it. This is not a one time thing - there are enough of these same issues that this is a design flaw and a safety hazard. I'm vaguely concerned about catching the door seals on fire before I can have it looked at.

I have now been without my fridge for 15 days. I bought the unit the 7th of August 2009 and it lasted until August 30th. I have called no less than a dozen times and get different reponses everytime. I am now told that replacing the food is a curtesy and they will see if they can do that. Please Please Please do not consider buying anything Samsung produces. The units are nice (if they work) but if something ever happens you are pretty much on your own. Also there is no service tech for the state of Utah and I assume this is not the only state.

What a piece of sh#T! purchased a little over one year ago. Serviced shortly threreafter, for a loud fan noise. The repair tech. said he would be returning again as it was a common problem. I have since fixed the probelm ...(frozen fan) myself. Now I have a fridge full of spoiled food as this is a new issue. The fridge does not keep food cold. The salesman at Best Buy did not say a thing about the fridge. After seeing all of the negative publicity surely someone was aware.

DO NOT BUY A SUMSUNG ANYTHING!

refrigearator Service call paid for by me. A call to Samsung was placed on 8/18/09 to the Warranty co I was told that it would need to be handeled by executive Claims and they would return call within 3 days. 4 days later Aug. 24and no respose. I was told to call back following week. That next week i was told by ECU that parts would be covered. I informed her as the repair was significanty more than simply the parts that the labor too. She agreed and asked that I contact a local service provider and have them contact Samsung with info on repair. I contacted the repair shop ( Pauls Certified Appliance Repair ) They told me that Samsung needed to send them a service order. I said that they told me and he suggest that I get them on a conference call. It was 4:02 pst and they close the ECU dept at for but the agent said that they take 24 hrs to upload the notes on file. On Aug 25. Spoke with Sabrina in ECU and she again confirmed that would be covered as was part of sealed system. A service call for dianostics, which had already been performed was sent out? When I call to confim nature of the service call being incorrect I was only told rudely then by ECU-Eugine that he is making an executive decission and not covering the cost to replace defective sealed part. the aboce sequence of events reflects the horrible customer service and business practices. the responses to inquirys was never recieved as promised time and time again. Coupled with the authorizing repairs only to retract later is very unsatisfiying. I put in writing to the Manager of the ECU told that it would be 72 hrs and as of yet (over a week) still nothing from them as to why. They do not stand by thier product or word.

Don't ever buy a Samsung Refrigerator. It was the worst experience I have ever had with a major company. Got the run around form the "service provider", they don't do their own service" took 6-7 months to get a pull out drawer. Samsung service will delay you any way possible, if fact they will lie to you. Finally went to Lowes and threaten to report to the BBB and go to small claims court. Lowes wanted me to contnue to deal with Samsung, that's when I went off scale. guess what the problem was,,,a caster was missing from the draw. During this melee, I ask for the President's address. no problem said the "service provider", here it is. Obviously not the 1st time she had given it out. Did not bother to write.

Bought new French door refrigerator Model 297AARS. The refrigerator is just OK but the Icemaker and water dispenser is a problem. The icemaker doesn't make enough ice for a 2 person household, and the icemaker throws ice all over the kitchen. The icemaker is loud enough to wake us up at night. We complained and a Service Tech came out and spent about 10 minutes to tell us the icemaker was working as it was designed to work. I then wrote to their Office of the President and got a phone call that basically told us the icemaker was working OK. If this is the way it was designed to work, their specifications for the refrigerator should warn that it makes loud noise and spews ice onto the floor. I wish I had read this web site before we bought it.

I purchased a Samsung side by side at Best Buy on 4-28-07, model number RS263BBSH. I have read many of the complaints that others have had with their units and it is the exact problems that I have had and continue to have. I have lost a refrigerator full of food three times before I learned that the computer will not reset itself if there is a loss of power for less than the required 5-7 minutes required to allow the unit to reset itself, otherwise the unit will run hot allowing the food to spoil.

Another situation I have encountered is after setting the refrigerator temp to 36 degrees and going out of town for a period exceeding 3 days the water filter will freeze and crack. This has happened twice , the first time the filter stayed frozen until I discovered the problem and fixed accordingly of course everthing in the refrigerator froze and was lost. The second time I went on a two week vacation only to come back to a flooded house. The filter aparently froze again and a storm came through causing the power to go out, allowing the refrigerator to thaw, this allowed water to flow through my house for several days.

[Due to] this flawed Samsung refrigerator I am having to completely remodel my entire house. I am currently trying to get Best Buy to replace my unit and have been advised by the store manager that I will have to allow them several attempts to repair first . NO MORE SAMSUNG PRODUCTS FOR THIS GUY! Loss of food three times, Flooded house causing a complete replacement of tile, carpet, kitchen cabinets, home theater system.

bought a house with new samsung appliances - 8 mos later, ice maker no longer works, and freezer is not getting below 30 degrees

I bought the refrigerator brand new. It looks nice but it doesn't cool. The refrigerator temp doesn't get lower than 40 degrees and the freezer stays around 68! Called Samsung on 8/16/2009, 24 hrs. after I plugged the unit in for the first time. They created a ticket but now they are dragging their feet in "finding" a service center.

Even though I asked the rep on the phone how far the service center was away from my home and he said less than 10 miles, he managed to assign it to the wrong service center and they denied the ticket (reason: out of area) but Samsung never told me until I demanded to talk with a supervisor. Eventually she gave me the phone number of the service who declined the ticket.

I called them and they were nice enough to help and corrected Samsungs mistake. They contacted the correct service center and the service was set up. A repair technician was out now 4 times (08/27/2009). Replacing the main circuit board and several boards that make up the inverter unit. The refrigeratot still does NOT work. This is after two weeks now. I called Samsung every time! Each time I call, and give them the assigned ticket number, it is like I never called before and I have to tell them the entire case history over and over again.

Just now I got off the phone with "Executive Customer Service" and I asked them to replace this unit, which I bought brand new, with another brand new, but working, unit or refund my money (over $1,800). The excuse this time was that they can't process the exchange because their system is down until 9/1/2009. They promised to call back no later than 9/2/2009. I'll keep this comedy act alive by sharing the next excuse with you.

Now just imagine that: A company the size of Samsung can not process the exchange of a [bad] refrigerator for over a week because their system is down! I asked them to call the department that processes the exchange but they won't do it. They simply refuse to service their product.

They will not do anything! I bought the new refrigerator end of July, plugged it in the first time on August 15, found out it didn't work and the nightmare began.

Do yourself a favor and stay away from Samsung appliances. B.t.w. the service technician told me that before he came today he visited a customer who had a 9 month old Samsung refrigerator which showed the same problems!

As of now I can only recommend to stay away from Samsung refrigerators.

I read several other post claiming a DOA unit but I hoped it wouldn't happen to me.

Spare yourself the agony and don't buy Samsung.

Samsung Customer Service is the worse I ever experienced with any product I purchased so far.

After this experience I will never ever buy anything made by Samsung again. They show the most disrespect of your time and business, they do not deserve even 1 penny of your hard earned money.

After comparing all side-by-side refrigerators and reading the ratings from a number of sources I purchased the Samsung refrigerator on 12/20/2004 from Best Buy. I have had no complaints until the refrigerator side recently stopped cooling.

When I went online to Samsung repair I submitted a repair order and got the name of a local repair service which I called to make an appointment. I had to leave a message and when they returned my call they basically said that they used to repair Samsung but don't anymore and said that I should contact Samsung again. I tried another repair service and they said that the single service person they had who worked on Samsung refrigerators was on vacation. The 3rd company I called finally sent someone. He seemed to know exactly what was wrong and told me that the back coil which was designed with the heating system within the coils had to be replaced at a cost of $500 and it was not covered under the 5 year parts warranty. When I asked him if he had encountered this problem before he said that all the Samsung refrigerators had the same problem sooner or later because of this bad coil design.

When I asked him if the refrigerator was worth the $500 to fix he asked why I would buy a Samsung in the first place. He said that Samsungs were basically very nice looking pieces of junk. He said that the ratings that they get are from people who like the way it looks and are usually initial opinions after first getting the refrigerator. He also said that the warranty on the replacement part was only 90 days and it was essentially the same part that went out.

So it seems that I have ended up with a 4.5 year old, $1700 piece of junk that is not worth repairing. I considered taking the risk and having the $500 reapir made and hope that it lasts but when I take into account a missed day of work and the aggravation I wasn't so sure. After reading the experiences of all the other posters on this site I am going to buy another refrigerator as soon as I can afford it.

Purchased a Samsung side-by-side counter depth refrigerator and the goofy company that installed it - another story - didn't notice that it was missing parts. (the tracks to guide the center bin in the refrigerator were missing and the drawer would fall out when we tried to remove food). The goofy company's deal was they don't deal with problems - the consumer deals direct. The products probably "fall off" the truck and they shave $300 off the price.

Anyway, then started my Samsung Customer Service odyssey. A couple of dozen calls, escalations to "supervisors" and six weeks later, I received a call from a parts supplier who promised to ship me the missing part. I was to call them to schedule installation when they arrived. No parts arrived. More calls - parts people said Samsung was to send the parts (?). Samsung referred me back to the parts people. You get the picture.

Called SEARS. They had a representative out to the house in a few days. We bought the parts - about what the savings had been on the entire refrigerator. They came a few days later and we were able to install them ourselves. We bought a service contract, too. I'll never buy from Samsung again.

I have Samsung RS265LABP Refrigerator that was 3 years old and started having problems, not keeping food cold enough and was making loud fan noises. After losing food 3 times ( now living out of a cooler ) I ordered a new refrigerator. Samsung could not fix the problem and to make matters worse said it wasn't their problem since it was out of warranty. I would strongly recommend that you buy some other brand and purchase an extended warranty 4 years or more.

I purchased a brand spanking new refrigerator form Best Buy, and it happened to be a Samsung pretty white refrigerator, with the pretty blue LCD display, since Samsung can make their refrigerators look so impressive. When Best Buy delivered it, I plugged it in, and it worked excellent. Since my kitchen cabinet was too big, I had to alter it so the new refrigerator can fit. Once I altered the cabinet, I had to unplug the refrigerator for only 3 minutes, so I can route the plug, and it won't get tangled with the waterline for the ice maker. After plugging it back in, the refrigerator never worked again, it lit up, but the temperature on both the freezer and refrigerator started climbing so high that all of my food spoiled. Called Samsung, and got the runaround.

Then I contacted Best Buy, and they took it back, then I purchased a floor model which was better than the refrigerator that purchased first, so I had to add another 300 dollars. I purchased the SAMSUNG RS2556SH, and it worked excellent until 2 years later. The same problem, the temperature is higher than my house on a Summer day with no AC on. all of my food again spoiled. Since my warranty ran out, and I didn't think that I would have 2 SAMSUNG refrigerators go bad in 2 years, the first only lasted ONE DAY!!!! I replaced the freezer motor, the freezer started working, then it stopped after 2 days.

I am hauling the pretty fancy SAMSUNG refrigerator in the trash, and I will stick to a trusted name when it comes to refrigerators. I have a friend that has a refrigerator for almost 40 years, since the 70's, and the refrigerator is still working till this day, and I called her today to verify, and she said that it's still working, and never had any problems.

How is it that a GE refrigerator can work for almost 40 years without no problems, when I'm on my 2nd SAMSUNG refrigerator in less than 2 years, the first dying in one day!!.

My Samsung RS 265LBWP refrigerator went bad, the Samsung Customer Service agent sent a tech to my home and when the tech called the "Samsung Tech Line" he was told the unit was unrepairable due to the fact it is a sealed system. He then gave me a number to call Samsung and a transaction number which I used to contact their Executive Customer Service Dept and was connected to Eugene. Eugene had me send the receipt as well as the tech's paperwork to him which I scanned and emailed. Then I was told I would receive a call from Lowes (where I originally purchased the fridge) in 48 hours.

After not getting the call from Lowes, I called many times at least 8 to try to get Eugene back on the phone 3 days later, however they are not allowed to transfer calls. I asked for a manager and was refused. I asked to have a manager call me and that never happened. After speaking with 8 other reps and not getting anywhere, I called back and Eugene answered on the 9th call. He then told me he did not remember telling me lowes would call and my claim was cancelled due to not having the word "unrepairable" on the form from their tech. I then called their tech (The Appliance Doctor) and asked if they could fix the paperwork and send it to Eugene and was told yes.

I called Samsung back several times and once again they could not transfer me and they refused to connect me with a supervisor. I sent Eugene an email to call me and he did later that day. I asked him if he could gather the paperwork and send it to the Appliance Doctor to show them and he found the cover letter which stated "unrepairable" and said he would send them that and they could put that word on the SAW report and get me handled. After he said he would fax the Appliance Doctor those forms to be corrected, I called the Appliance Doctor and was told he did not fax and they called Eugene and was told they need to come back to my house next week to correctly do the paperwork. After hearing this I sent Eugene an email asking for a manager to call me back, he sent me an email stating they have to open a new claim as the first was not correctly done and this is how it is.

replied to his email stating he told me over the phone that he was going to fax the paperwork and I did not need to do anything else...and he must have forgot our conversation. The next day I received an email from Eugene stating the Appliance Doctors have an appointment at my house for that day, and then The Appliance Doctors called me and was wondering why they had to come back to me house...either way after several more calls to Samsung and getting no where they showed up. The same tech did the paperwork over again and I was given the information to call Samsung to start the process over again.

This time when I called in I was told within 48 hours I would get a call from lowes if it is approved. On the 3rd day I called Samsung to let them know I did not get a call from lowes and was told I wasn't supposed to as that is not how things work and I was told incorrect information. My new Executive customer service agent was now Alicia and she would handle it from here and we would have to do everything over again as there was a computer glitch after being approved and they were unable to send it to lowes by way of fax or email. She then told me she would have to open another ticket for me and begin the process over again. I then asked for a supervisor and was refused, however she said she would email one and have them call me which did not happen. I was then told 24 to 48 hours this would be resolved...I called the next day to check up on everything and was told my claim was cancelled again and not resubmitted.

I received a call from Lowes letting me know they were still waiting for Samsung to send them the info as I went to lowes after the 2nd 48 hour attempt, and the very helpful people at lowes said they called Samsung and was told Samsung was waiting on paperwork from me. I called Samsung and found out the paperwork I emailed Eugene and faxed Eugene (I did receive a confimation from Eugene stating he received the fax and email) they did not have and I would have to submit the receipt and new Appliance Doctor SAW report by uploading to their internet site. After doing that, I sent Eugene an email asking him to take the paperwork he had and give it to the new person handling my claim (Alicia)and he said he would. Alicia stated she would request an expedited rush on my claim and I would be getting a call within 48 hours.

After that time had passed, I called back and got Kristen Agent 93 and she was very helpful letting me know Alicia did not process the claim and she would take control of my claim and get it handled hopefully by tomorrow, she stated she did the claim all over again as they had it set up for a 700 refund to be sent to my house instead of a store credit for the original purchase price of 1398.00. She also stated she had a supervisor working with her and she not only emailed him (would not give a name or contact info) and she also emailed the "exchange dept" to put a rush on my claim and she would call me the next morning by 11 am to let me know if anything has changed.

The next day after not receiving a call, I called Samsung at 2 pm and got Barbara on the phone and she stated Samsung was going to issue my a 200.00 check to my house for food reimbursement and that would take 14-21 days and then after that they can process my fridge claim as they can only have one claim open for a customer at a time. I told her that was all wrong and I needed to speak with Kristen and she told me they can not transfer calls and she would now help me. I then asked for a supervisor and was refused again. I asked for any contact information from a supervisor and was refused. She did say she would get with Kristen and have her call me. I received a call from Kristen stating she received and email from the exchange dept letting her know they are working on my claim and should have an answer by the next day. The next day came and gone and I called to find out from yet another rep that all we can do is wait now. I asked for a supervisor and was refused again.

Out of the 16 calls and 3 weeks of working on this I have asked for a supervisor over 6 times and was refused. I have also made more calls however after 9-20 mins of working with a new agent the call was disconnected from their end and never received a call back over 6 times. I would make the calls back to Samsung and would have to go over the process again as I could never get the same person on the phone due to the fact they can not transfer calls.

To sum it up, my claims have been cancelled 3 times in error, or due to their errors, I have been approved twice, but something on their side failed or was not done properly and then the claims were cancelled. I have been promised 5 times on a resolution in 48 hours and that did not happen, I have been promised a call back 3 times and that never happened. I have 5 transaction numbers now: 3000518160,7000021432,4005344784,4005416952,and 4005416911. I am still waiting for a call from a manager which my first request was over 14 days ago. I have been without a fridge for almost a month now, I do have a child that I need to feed. We have been going out to eat for almost a month. I have been on the phone close to every other day for 2 hours a time and the frustrations are ridiculous.

ENERGY STAR Item #: 51967 Model: RF266ABRS

I purchased the Samsung just over two years ago from Lowe's and after having water continually pool in the base of the upper fridge section just after 18 months of use, I called to Lowe's to schedule a service engineer to inspect the problem. It was evident from the observing the back of the unit that ice was building up and a new defroster element would have to be installed. The service Supreme Appliance came out and said they would order the part and it would be installed within a week. Three weeks later the service returned and installed the new defroster element and fan blower. Unfortunately, the service person did not stick around to determine if the fridge was working properly and left.

After a phone call, the advice was that the fridge should thaw overnight and be restarted in the morning when the fridge should come back on exactly why this wasn't the protocol before the unit was serviced is beyond me. Following several days of attempting to re-engage the unit it became evident that the Samsung was not going to cool down and work properly as the error code 88 kept appearing. So another week passed before someone from "service name here" returned to inspect the Samsung and order yet another part.

This Samsung stacks up poorly to an Amana side-by-side that I purchased over a 15 years ago and now resides in the basement as a back-up (thank goodness). The Amana has never had issues with properly working. It amazes me that the "modern" appliances from Samsung have such a poor record of performance considering that basic refrigeration hasn't really evolved much in over 70 years. I would stay away from this brand as quality is substandard. We have lost $500.00 in food, due to the Samsung refrigerator not performing properly.

BEWARE before purchasing from Samsung

Samsung refrigerator with bottom freezer. Plastic in fridge section starting to crack within one year of purchase. Ordinary use but Samsung was just starting to make these and didn't quite understand that the plastic would be exposed to THE COLD INSIDES OF A REFRIGERATOR!!! They never helped beyond answering the phone. The drawers in the freezer are cracking also. We are keeping the fridge operational by the judicious use of silicone, mdf and duct tape. It's actually rather funny looking but that's the direction of manufacturing...down, down, down.

Issue: Samsung refridgerator, refriderator stops cooling and then freezer. Found manual at servicematters.com/maytag which helped to resolve the issue. If the refriderator stopped working after a power outage or after repairs. Check pages 28 through 33 and run dianostic checks. Repairmen apparently don't know about these checks. Both refriderator and freezer seem to be working at this time.

I have a Samsung RS267LASH refrigerator that we bought on November 17, 2006 and which I registered on the Samsung website. The warranty has ran out and now in Aug 2009 we are having the issue with the refridgerator side not cooling. The repairman came out and $350.00 later (changed fan and circuit board)the fridge is still not cooling and the freezer is now not working. It started with a flashing light on the front panel (door). The frig stopped cooling first.

My husband has unplugged and plugged it back in according to the owners manual and still doesn't work. Repairman coming out again. Thank goodness we have a stand alone freezer and our old refridgerator!

The fridgerator/freezer is expensive but based on the issues others are having we will probably have to buy another one. Need to send this one to Samsungs doorstep! Based on the number of issues with this refridgerator and the cost of the refridgerator something needs to be done! Loss of food, over $350.00 in repairs and still counting since it isn't fixed yet. Loss of time waiting for the repairman to show up.

Following up on my July 20, 2009 post. Service tech came out today to take a look at my Samsung Model RS2530 BSH, platinum color side by side frig. After only 2 and a half years of ownership, the mother board is messed up and needs to be replaced. I asked the technician if he would replace the mother board if he were me. He told me NO. He said that there were many complaints about this frig and that it was a money pit. He said that if he were me, he would purchase a new refrigerator (NOT a new Samsung).

He told me that the Samsung model which I own is notorious for mother board and other electrical problems. Why then is it not being recalled? I would appreciate a lawyer contacting me for I am sickened by the fact that I just paid the Samsung off 4 months ago, only to have to purchase a new refrigerator after only 2 and a half years of owning this piece of garbage. Consumers, PLEASE BEWARE of this product. Yes it is pretty, yes it has whistles and bells, but at what cost?

Our 4 year old Samsung refigrator's(RS2630SH) door frame and the body next to freezer door is extremely hot. We contacted Samsung and they forwarded our service request to National Appliance. I received a call from National Appliance on 07/29/2009 and asked me to pay $85 for pre scan which I did. I told him the problem and also mentioned that I have small kids. I literally burned my arm while looking for the Model & Serial#. He said my case would be placed on high priority and the technician would call me back in 24 hours to schedule an appointment.

After waiting for few days we called again on 08/03/2009 and the operator tried to transfer the call to a technician who didn't even to bother to pick up the call, we were told be the operator that the technician will call us back ASAP and its been 2 days and we haven't heard from them. I'm worried my 2 year daughter might accidentally touch the refrigerator. I'm completely disappointed with Samsung refrigerator and National Appliance.

I have a Samsung side by side fridge. RS2630WW. My kids don't want to even go near it. The fridge sides are burning hot. We have burned the sides of our arms trying to things in and out it. It is 4 years old and nothing the manufacture can. I spent a lot of money on this thing. For the last year we had to listen to this rediculous buzzing noise from it and burning our body parts. I see from the internet that I am not the only one with this problem. What can I do? We are a military family and my husband is constantly getting deployed, therefore I have no job. We can't be affording to get a new fridge.

Thanks for any information or help in this matter.

Catherine White

how can so many people have so many problems with their product. this is very frustrating when i have other frig's in the garage that cost me $300 and have no problems with. i've probably have spent cost to $150 for 3 motors and $100 on a service visit (which ended up with no results).

We bought a Samsung Rs2545sh/xaa and have never had a complete working ice/water maker, sometimes we get no water at all. The ice maker is a complete mess, it backs up constantly and we have to constantly clean out the large blocking clumps of ice. This is a problem that we have always had. I do believe there is a manufacture malfunction. Never again will we buy Samsung!

In June, 2009, the refrigerator side failed. Ice formed on the back side, which caused a vegetable bin to protrude. Consequently, I was unable to close the door. I had to remove the bin in order to get the door to close. Next, I noticed that the door was staying closed. It would close and then open slighly, causing more ice to form. Again, it wasn't cooling and most of my food spoiled.

Again, I called Samsung customer service.
A serviceman came out and quoted me a price of over $400.00 to repair my refrigerator. He had to defrost the refrigerator. He removed a large block of ice, which was blocking the air vents. He ordered new parts, which was the fan cover, sensor and thermal fuse. Two service calls were necessary to complete the service. A very expensive ordeal, with parts, labor and loss of food.

I am fearful of what will happen next! I paid over a thousand dollars for this refrigerator and cannot afford to replace it.

After reading numerous other similar complaints about Samsung refrigerators, I believe this company should issue refunds to those who have had to endure high repair costs. One consumer stated that he thought there should be a class action lawsuit. I am for that idea!

I have issed a phone complaint with Samsung, but have not heard back. Also, my email sent online failed to get a response.

Purchased Samsung Side by Side 25 Cubic Refrigerator Model RS263DBSH from Best Buy in February of 2007. Didn't purchase extended warranty for I "thought" refrigerators would run for over 10 years. Wrong! About six months ago my freezer would be loaded down with ice, thought this was strange but figured the door may not have been closed properly, so I simply defrosted the freezer and it ran all right, until now. Two weeks ago ice in ice maker began melting, dripping water on my floors. Again I "thought" that possibly the freezer door wasn't shut properly. I put the Power Freeze option on and all seemed all right until this weekend (2 weeks later). Again, Ice is melted, this time, the refrigerator side and freezer side will not cool down below 50 degrees. I checked to make sure all the coils (that I could see) were clean, all looks good. After reading all the complaints, I'm almost afraid to call for service. We definitely need a recall or law suit here. PLEASE HELP US! I paid $1099.99 for this refrigerator less than 2 1/2 years ago. We should not be having these problems.

Purchased Samsung model RB2151ash on 5/28/06. On 12/19/08 I heard a buzzing noise in the middle of the night,loud enough to wake me up. Frig & freezer section had overheated. All food was ruined. I had to buy a small garage frig for $200. Repair man came out each time frig overheated, 12/19/08, 4/12/09, 5/14/09, 5/21/09, 6/30/09, 7/8/09. Replaced fan, several sensors, main pcb control board, compressor. I had to pay for all but the compressor, since the compressor was the only part under the 5 yr. warranty, as I did not buy the extended warranty. Today is 7/17/09, and I continuously hear knocking from the back of the frig. I am afraid to stock up on food. I believe I have a lemon. I wish I had saved my 23 year old Montgomery Ward frig, which worked fine. I only purchased a new frig, because I liked the look of the stainless steel Samsung.

we bought the samsung fridge about 3 years ago and now it has a problem. The refrigerator side is not cool enough; however, the freezer side is ok. After going through some of the complaints on this website, I am thinking about asking money back. we purchased at Bestbuy. also we purchased one extra year of warranty, but it is no longer helpful.

Our Samsung fridge turned out to be a lemon. After only 4 years and 9 months, the freezer side has failed. Started out with a blinking temperature light, then ultimately it now reads 63 degrees. What a piece of junk. I will never buy another Samsung product at my own free will again!

Loews should own up to it if Samsung doesn`t. No one should ever buy something made by Samsung! As for Loews. Own it, stop selling it.

I have a Samsung refrigerator that is no more than 4 years old. We have had several repairmen out to fix the frig. The warranty is out now and my refrig. and freezer are not working. It started with a flashing light on the front panel (door). The frig stopped cooling first. My husband has defrosted it about 10 times now and it will work for a little while and then start warming up again. Now our freezer is out. I will never buy another Samsung (anything) again! We have been VERY unsatisfied with this product and have lost several hundreds of dollars of food in the process. Now we are going to either have to buy a new frig. after only 4 yrs. (thought they lasted at least 10 -15 yrs.) or pay an outlandish amount of money to get it fixed. I have told everyone I know to stay away from Samsung products. This refrigerator was very expensive!

I am also a casualty of the Samsung dilema of the noncooling refridgerator. Had to buy at Costco as there weren't any other appliance stores that could get me a fridge on the spot due to where I live and needed a frigde fast. These fridges should be recalled or we should file a class action law suit.

We purchased a Samsung RS2545SH refrigerator from Costco Jly 31, 2005. No problems until we had a power outage on June 9, 2009. Lost all but the lights in the refrigerator. Called our home warranty people for service. Tech came out and said needed main PC and panel boards. We never heard from anyone until June 17 when my wife called the tech..no call back. Called him again 6/18 no call back. Called home warranty First American Homebuyers Protection Corp. Long and short story is they forgot to order the part..ordered 6/18 and 2 days later said would be in 6/29. Came and went so called them..they had tech call 6/30 to skd appt.

Tech came and installed boards...nothing just lights. Said we needed new unit. First American wanted second opinion...sent Sears out 7/3. Sears said Samsung wires their units completely different than all other brands...run the power for the boards via the ice machine! Well home warranty does not cover ice machines so denied the claim. We are now a month without a fridge..called Samsung today...they said we would have to pay to have someone come out to look at and fix. Said forget it...I will just return to Costco and Costco can send it back to Samsung and get the money back...what a piece of junk...and such a lousy design. All other units run power direct to the main boards, etc...

I would never buy a Samsung again. We have a Sears fridge we bought new in 84 that still works great 25 years later... Even the new GE and Matgag and both failed within a year. We have these in the garage and the tech said the compressors and the units are not designed like the older units and the compressors fail in the heat...only our Sears units are holding strong...

At last we decided to get a new refrigerator. We went to Lowes and we saw the samsung rs267Lash side by side refrigerator and even tho it was more than I really wanted to pay we bought it. this was Oct. 2006. By the start of 2009 the refrigerator side wasn't cool just like everyone else has said. I can't afford a new one so every few days I take it apart and with a blow dryer I defrost it and put it back together. I have done this so many times I can do it in ten minutes now. SAMSUNG needs to be stopped ripping us off.

I bought a Samsung frig, model#RFG297AARS in February 2009. The model has the water despenser on the outside of the Frig, because of this the ice maker is in the upper referigator instead of the freezer. The ice maker does not make enought of ice. There is only two people and we have ice only for four or five 16 oz glasses. The icemaker only drops ice if youir lucky two times in a 24 hr period. I called Samsung and after I called two different times a repairman came out. He said because of the location of the ice maker that this is normal. I than called Samsung the next morning and they sad that the ice maker is working to specs and ther is nothing they can or will do about it..

I purchased SamSung Side by Side Ref, Model RS234WW in March 2005 at BestBuy. This has been a very nice machine until a month ago when the refrigerator side stopped cooling. I have a maintenance contract with a third party company. They came out and diagnosed that the defrosting heating element had an open circuit.

While I am waiting for the company will come back with the necessary part to replace, I would like to share some of the important aspects about the common problem of SamSung refrigerator. The defrosting heating element is inside of the cooling tube. That's how it is designed. Therefore, if the heating element is broken, you have to replace the entire evaporator. You just cannot replace the heating element only like most other refrigerators.

I believe the design is very creative, but such a large number of failures of the defrosting heating element warrants recall of the unit. Unless they change the design, there is no confidence that the replaced evaporator will do any better.

we have a son with food allergies and has special food we keep on hand for him that is costly and needs to be refrigerated. we purchased from costco wholesaler and paid $1200. we have not yet attempted to contact them, but will see if we receive a call within the stated time period. after reviewing all other comments posted here, we will not hold our breath.

My Samsung RS2555SL, purchased in January of 2004 at Best Buy on Arden in Sacramento died yesterday. At over $1800, that was not good value for my money. I have friends with fridges that are ten, fifteen, and ever many years older that still run. Other than the occasional jamming of the ice crusher, there has not been much drama from this unit until yesterday. But then, I am a very light user of the product, as I live alone and eat out frequently. But to put it into sad perspective, the fridge itself died before any of the light bulbs needed to be replaced.

The five-year sealed refrigeration warranty expired five months ago, and now my fridge is dead. Had I known this Samsung was only going to last five and a half years I would have purchased another brand.

I am very, VERY, disappointed.

I bought this at best Buy and they are also not taking responsibility for the problems.

Icemaker quit and not cooling properly - inspect, order parts, wait 2 weeks, install parts: thermal fuse assembly and sensor. Still not cooling properly.

Contact service agency, inspect, order parts, wait 2 weeks, install parts: motor and sensor in fresh food. Still not cooling properly.

Contact service agency, inspect, order parts, wait 2 weeks, re-install same part as the replacement part failed: motor in fresh food. Still not cooling properly. Contact service agency, inspect: failing to circulate between the coils (upper and lower). Getting bad readings on the heater that prevents freezing betweeen the coils.

Bottom line, must be a bad circuit board. Do NOT buy Samsung. Lost time (take time off work for 7 visits to house by repairman), lost money ($1000 for the unit, $525 for repairs still not complete) and food value approximately $300.

I purchased Samsung RS2533SW refrigerator in Jan 2003. Now the refrigerator is not cooling and big noise from the refrigerator fan; I have to unplug the refrigerator power. I contacted the technical supports at Samsung online service and followed their instructions in order to fix the problem. But the problem is still there. I just knew that so many Samsung refrigerator customers complaint the the same problem.

all of these refrigerators are in immediate need of recall and full or partial refund.

I purchased a Samsung Side by Side refridgerator Model RS267LASH from Lowes back in Jan. 2007 Worked great until April 2009. The refridgerator stopped cooling. Called Lowe's for service since I purchased the extended service plan took a week for a serviceman to come look at it repairman said it needed two sensors because the defrost process was not initiating and the back panel was freezing up blocking the airflow. Took 1 week for parts to come and another week to get someone out to install the sensors. (So three weeks total so far with no working fridge)

So the new sensors go in and my fridge is back up and running... or so I thought. One week goes by and it's not cooling again (it is now May), and it is again full of ice in the back panel. Lowe's sends another repair company out and they say it is the computer mainboard and it will take 6 WEEKS to come in! what?!?! Knowing I cannot live out of a cooler I relent and buy a mini fridge (I guess we can use it for beer once this is behind us) 4 weeks go by and I decide to just check and see if the part was on its way, the appliance repair THEN decided to tell me I might want to call Lowe's because they cannot get the part.... You couldnt tell me this a few weeks ago, thanks! Note it is Now JUNE 20th! TWO MONTHS WITH NO WORKING FRIDGE

Before I can even call Lowe's I get a call from them letting me know that my fridge is un-repairable at this time (WHAT?!?!) BUT - since I had been through so much and had been so patient they authorized me to get my money back, they will be mailing me a Lowe's giftcard for the amount of the purchase price for me to use to replace the fridge. I definitely WONT be using it to buy another Samsung!

I'm glad they did the right thing for me. So if you are currently dealing with problems with this fridge or any other Samsung fridge and happen to be working with Lowe's through an extended service plan, just ask for your money back and let them know that you are well aware that these fridges are JUNK. Hopefully they can do for you what they did for me. I hope that Lowe's will discontinue the sales of this Brand of Refridgerators and that Samsung will be held responsible for these faulty fridges. Why should Lowe's be the ones to lose money refunding people when it's not their fault that these fridges are obviously in need of recall?

We purchased a Samsung side by side refrigerator back in 2007. The ice maker stopped working first and now the refrigerator side will not cool. I have read many many complaints about these units and Samsung's poor customer support as well as many cases of utter refusal to do anything at all to correct these recurring issues. We will have a repairman out for the first time on Wednesday 6/24/09. After what I have read I really don't think it will matter if he/she fixes the problem though. It seems that all of these refrigerators are in immediate need of recall and full refund.

We bought a Samsung Refrigertor in June 06 and they had to replace it in December 06 because it stopped refrigerating. We lost all our food and Samsung was supposed to reimburse us for but never did. They replaced us with Model No: RS263BBSH. - A Platinum that cost about $1,700.00. It has been bearly just over 2 years and this refrigerator stopped cooling. It is also making a horrible noise. We lost our food again.

We called Samsung and they told us that since it was after their great 1 year warranty, we were on our own. We called Samsung's repair company and a repairman told us straight our that Samsung appliances are junk. "Stick with name brands like Whirpool." We have again lost our food and have to live with a constant noise in our kitchen for at least the next two weeks.

There should be a class action suit against Samsung for this product and I am sure we are not the only ones.

Unbelievable! I've had a Samsung RS2577RS side-by-side fridge for about three years now. The fridge side doesn't work. I go online to find a local service rep, there's none in Puerto Rico! When I call the 800 number, the model # does not show as a valid model in their system, so the person trying to process the call doesn't know what to do. Plus, he can't give me a local number I can call for service. In the meantime, I'm stuck with a beautiful unit in my kitchen that doesn't work.

I purchased the Samsund RS263BBWP refrigerator and took delivery of it on Jan 2 2008. During the first year of ownership the freezer stopped working and the mother board was replaced under the manufacturers warranty. Eighteen months into ownership the freezer has stopped working. Repairman says mother board needs to be replaced again.The part is not available for purchase thru their parts supplier.This is crazy!!

Bought a Samsung RS267LASH refrigerator and 3 years later the refrigerator side wont stay cold, and leaks water.

My Wife and i Bought a Refrigerator from lowes, its a side by side Samsung that cost around a $1000 as soon as the warranty went out we started having problems, the freezer would freeze up and we read getting a hair dryer would fix we did and a few days later it did the same thing, can't get anyone to help from samsung and lowes is not responsible. We're basically out an fridge and have to come up with some cash to buy a new one.

I kept having repair problems. Its hard to get Samsung parts but the repairservice was even worse they lied to me so many times the parts are on the way. My freezer was working not the refrigerator side and the idiot of an repairment ordered the motor for the frezzer not the refrigerator. Id had a hard time getting them to the house. One day I had my yearly service done on my washer and dryer I told the guy what was going on with my refrigerator and it not working for 2 weeks. Just before he had gotten to the house the repairman had replaced the frezzer motor now my frezzer and my refrigerator where not working. I had kept the old motor from the freezer he put the old motor back and the frezzer started working again. Because of my service contract the lemon law applied to me and it was true Sears. My first refrigerator coast $1.600.00 I got free. Replacing the 2nd one with the lemon las I got a $2.400.00 refrigerator for free. I got an other Samsung because I like them. Stupid maybe. Lemonlaw repair service everybody needs it.

Purchased a Samsung side by side refrigerator from Lowe's in Feb 2005. Fridge side stopped working and is being repaired now for the second time, freezer side stopped working and has already been repaired. Have had to throw out food more than once.

Purchased a Samsung side by side sub zero in 2006 and this unit has performed flawlessly.

Purchased Samsung refriderator model#RS2555B Feb of 2004. First 6 mo the ice maker went out. In March 2009 the fridge side stopped cooling. Repaired 4 time since then, one evaporator, one thermostat and two mother boards. Today, May 30, 2009. The fridge is now out again. The only repair co auth. to come out sends someone who tells us he knows nothing about Samsung fridges. We have lost food 4 times in the last 2 months. Paide over 500.00 in repairs and now will have to purchase a new refridgerator.

I bought a Samsung refrigerator Model RS263BBWP in March 2008 and was not used until April due to a move. May of this year the refrigerator side would not keep a contstance tempature, it would range from 36 to 56. Call Samsung and they gave me a service compamy. It took them a week to come out and they didn't know about samsung refrigerators a samsung tech talked them through the checkout. It needed two sensors which had to be ordered, this took a week to get parts repalced. Worked fine for two days.

Called service company and it took another week for them to return to check the refrigerator again. With the help of samaung tech they decided it needed a mother board. A week and a half to get the part and replace it. The repairman said it might take it a few days for it to work. So for if does not seem to be working.

I also called other repair companys in town to have this checked out and was told they would not work on Samsung! I think a refrigerator should not have this kind of problems in a years time. Samsung should be standing behind their products. I found out I'm not a lone with this problem. I agree with lots of others this need to go to a class action.

Last year the noise came back so contact Samsung again. Had a service in Feb. 2009. The service tech told us need to replace Fan again. Went back to Samsung customer service and told to email original receipt and get partial refund. Emailed everything on 4/21/09, got no response. Called again on 5/7/09, told in process for refund. the rep told me would call me back but never happened. I called again, told repeatedly would call me back. Called again on 5/22/09, fianlly told refund denied. I requested for a explaination, ECR dept. rep told me "that's it". No refund, no service, and transaction # closed.

Never going to buy anything from Samsung. Bad quality, worst service. No support at all. Spent all the money and time but get no result. Terrible company to deal with. Hardwood floor ruined with back mold. Fridge makes louder squealing noise every time when compressor is on. revenges lost

Bought the Samsung refrigerator RS267LASH in Feb 2006 at Lowe's for our new home. Six months later the refrigerator side was reading 59 degrees and was not cooling. Took four days for an authorized Samsung tech to come out. Had to throw out all the spoiled food. Tech took panel off inside of frige and used a hairdryer to melt away the chunks of ice he said was blocking the air flow from the fan. Unit worked for three days and same thing happened again. Tech came out a week later and replaced a part that was attached to the evaporator coil. Said Samsung suggested this as a fix for the problem.

He got out the hairdryer again and all was well for another four days. Called Samsung to complain since tech had no idea what to do. They stated that the part he replaced was not authorized by them. They gave me a new name of another service company. New tech came out a week later and ran some diagnostics. Could not find anything wrong and said he would get back to us after contacting Samsung. Meanwhile we have small children and are living out of an ice chest. Two weeks go by and nothing heard from tech. I got on an appliance forum and found there are numerous complaints on the Samsung line of refrigerators. Someone suggested that the motherboard was the problem since it controlled the defrost cycles.

I called the tech and asked him to order the motherboard. He at first didn't want to but I eventually convinced him that I would pay for the board and needed to resolve this issue with the $1600 piece of junk sitting in my kitchen. Two weeks later he shows up with the board and installs it. Frige works fine again until 10 months later and same thing starts all over again. He won't come out anymore since Sansung gives him no support. I find the motherboard on the internet and replace it myself. Works again for 10 months and now I am ordering another one.

Looks like I will be doing this until I get too old to crawl behind the frige to replace the board or run out of money for replacement motherboards.

For those of you that are reading this list and are wondering if you will get lucky and get a good Samsung unit, be smart and heed all the complaints. If you buy this imported junk, you will get no support when it fails. There are two types of Samsungs. Those that have failed and those that will fail in the future!!

Purchased a Samsung RM255LASH four-door refrigerator/freezer in July of 2007 at Fry's Electronics in Phoenix. It was delivered in September and installed in October due to rebuild after house fire. The two bottom drawers have the ability to change from hard freeze to cool for refrigerator products. About six months ago the items in the bottom left drawer, which was set on fresh, froze-including wine and eggs. I re-set and contacted Samsung via email. It took 4 weeks for them to contact me and in the meantime the problem appeared to have corrected itself. I was WRONG. The bottom drawer continues to change from fresh - melting ice cream and other frozen products - to freeze- freezing fresh items.

Now there is a sheet of ice under the drawer and at the bottom of the unit. Sometimes it begins to melt leaving a sea of water on the kitchen floor.

I hesitate to contact an appliance repair person who isn't familiar with Samsung. Anyone have any suggestions? I really need to get someone out here but am not sure who to call. Samsung hasn't been any help directing me.

I purchased a Samsung refrigerator at Lowes in November of 2007. The refrigerator was freezing all the vegetables in the bins even though the digital read out was 44F. The freezer was melting ice cream and the ice was melting into water and then freezing into a solid block of ice. Do not trust the digital read outs of either. Get reliable thermometers to record data so when a serviceman has to be called you have a record of actual temps.

I have had at least 7 service attempts to fix this unit to no avail. Now Samsung wants me to cut off the cord and mail it to them to "start" to refund process in motion. I am terrified that they will then say, sorry, no refund. I don't know if I have an option. Also, I will have to cool with an ice chest in the meantime. They say the "refund process" takes 14-21 days. I will never buy Samsung anything again. I sold my OLD american made refrigerator that worked fine on craigslist for $50. What a mistake.

We bought the Samsung side by side at Sears. THe drawer handles broke soon after purchase. THe doors do not stay closed (nothing blocking them) Now the fridge does not work at all.

What an expensive piece of junk. My elderly parents live with me and drank milk several times that was bad and became ill. THey can not smell that it is bad.

Crack on left wall of freezer has steadily grown in size and now is well over 18 inches. Compressor fan broke after about 3 years, was replaced under warranty. Now as I close on 5 years of ownership the bottom of my freezer has 3" of solid Ice, that no matter how often I chisel it out is back in 2-3 days! Loss of food and pain of having to buy another refridge soon.

Beware of Samsung three door refrigerators as of 05/02/09. I tried to buy one at Sears (either the 25.6 or the 29 cf model). Both came up on the Sears computer as requiring repairs before they could be sold! There was no indication what the problem was, but I chose not to buy a new fridge that needed fixed before I got it! I opted for a GE profile side by side instead. Best Buy does not have the Samsung in stock either, perhaps because they are being reworked, but I don't know that for sure. Just too much of a coincidence in my book.

Purchased a Samsung side-by-side fridge. I have started having problems with the ice maker. It leaks water on the floor. Also the temperature is difficult to regulate, fridge doesn't seem to get cold enough.

The ice maker worked off and on until April, 2009. I could not take it any more and I called All Major Appliances and they told me to call Samsung. On 4/15/09 Samsung set me up a call ticket with Memphis Service Center. They came out 4/17/09 and replaced the Defrost Temp Sensor, Assy Ice Maker, PBA Main, Themo Bimetal. The ice maker would make ice, but would not dump the ice into the ice bin. Memphis Service Center came back out and replaced the water valve on 4/24/09.

I got up Sunday Morning for church and everything in my freezer had melted and along with the bag of ice I had in the freezer had messed up my floor. To make things worse, the refrigerator side did not work either.

I did contact the dealer and he has agreed to bring a loaner refrigerator until we get this matter straight because my family has medication that needs to be refrigerated.

Economically, going back and forth to the store to purchase ice is getting to be a little too much. I did not realize the cost of a bag of ice. I was really smart(smile)(I gave away my ice trays because I had purchased a brand new refrig that dispensed ice(cubed or crushed)). All my vegetables, meats, ice cream and bagged ice has melted/defrosted. Physically, I want a new/different brand of refrigerator. I can not afford to have this peice of junk around until after all the warranty has expired and it quit. I want my check back.

I paid $1099.00, taxes and delivery fee. I want every cent back. I was told to write down the food items that were lost. I will be reimbursed for the food, but food is the least of my worries. (A Diabetic, a heart patient and a cancer patient lives here and its troublesome trying to make ice packs, keeping juices, water and medicines cool without a refrigerator.

Purchased Samsung RS253BASB side by side refrigerator in aug. 2006. The ice maker never worked properly from the the beginning. It would only make ice chips instead of ice cubes, and what it did make was very little. I made numerous calls to samsung trying to resolve the problem. When i actually got through to someone, they were no help on how to fix it. So I gave up and lived with it. I thought if everything else worked good for many years to come i will be satisfied. Boy was I WRONG.

Noticed a slight burnt plastic smell coming from fridge about Jan of 09. The smell went away after a few days and the fridge still worked alright so I didn't think anything more about it. April of 09 noticed fridge wasn't as cold as it should be. Checked it with thermometer and it read 55 F. Removed inside cover on the fridge side to find the coils completely covered in ice top to bottom. I let the ice melt and only then did I notice a burnt spot on one of the coil tubes and melted insulation around it.

It looked like a fire waiting to happen. After reading numerous complaints on line about the same problems. I will absolutely not even try to fix it as it looks to be a design flaw not a part problem. I will invest money in new fridge of a differernt brand rather than waste time and money on trying fix a piece of junk. Moved all food from Samsung fridge to the garage where I keep my 17 yr old KENMORE which still works like new! Lesson learned!

Just like everyone else, I bought my fridge on 8/06 and it periodically malfunctions. The temperature fluctuates, water is leaking on the floor causing hardwood damage, and the doors do not seal correctly. Please contact me if there is some legal action being processed or will be processed.

I purchased a Samsung Refridgerator(model # RF266ABBP)from Lowe's in Tuscaloosa AL. in Sept.2008 and now in April 2009 it has already stopped working completely!I have made several calls to Samsung and nobody i speak to is helpful or concerned that their product is [bad]! They tell me thet will call me back and never do.I will never support this company again and hope that people read these reviews before purchasing their appliances.I am very unhappy with the product and customer service and wish i had my 25 year old refridgerator back at least it worked!

Purchased samsung refrigerator (samsung RefrrigFF 375L RT41MASM), AR2048 (C) from Croma Devarc Mall dated 20/02/08. Things are not cooling since 15th april'2009. Please check the refrigerator as soon as u can.

Today, 2 weeks later, I had to call for more service. It's cost me $200.00 so far, and after reading all the posts on this site, I believe it has more to do with the heating blanket/device which keeps the coils from icing up - this ice build up prevents proper air flow through the coils and therefore cooling --and has been stated by at least 3 other complainants. I will mention it to the repairman when he comes. Being from Canada, I don't know if I can participate in a USA class action suit, but I sure as hell would love to. A USA Sony class action suit for optical block replacement on their SXRD tvs was honoured here in Canada. Saved me $1500 for the part and replacement labour. A bunch of your complaint stories are absolutely horrendous...I'm truly sorry to hear them.

Luckily we kept our 25 yr old GE fridge and put it in the basement, so we haven't lost any food - just the inconvenience of lugging stuff up and down stairs. Now that its off warranty it has cost $200.00, with more to come.

Bought a Samsung side by side fridge model #RS26305H from Best buys in salt Lake City Utah. February 2006. Had the fridge for 1year the compressor cooling motor went out. and then shortly after the air circulation motor went out. We had to replace these to motors 2 more times. The ice maker has never worked, the ice always clumps up to the point that it jams up the ice maker. The ice clogs the coils in the freezer, we have lost food in the freezer and the fridge so many times. We just don't have the money to buy a new fridge. So Please we all need to find a way to put Sumsung out of business and also make the store that we bought the appliance from reimbursed or some how make it up to us. I will be willing to go into a lawsuit action.

My family has had a very rough couple of years financially. to add to our stress we have to worry about the fridge. we still have the fridge and its stupid problems. Lost a lot of food not just once but 3 times we just cant afford a new fridge

Our Samsung RS265LABP side by side refrigerator is not working properly. It is only 2.5 years old but the refigerator side is only cooling to about 55 degrees F. Samsung sent out a repair man to fix the problem, but they only charged us $92.00 and recommended almost $400 in repairs. It sounds like these repairs are at best temporary fixes that are covering up a bad product.

We purchased a Samsung side by side refrigerator #RS2556SH, over the range microwave, diswasher, and stove at Best Buy in July 2005. Since then we have had NOTHING but problems! Our microwave has been repaired three times, the fridge has been repaired and yet the ice/water has never worked properly, and the dishwasher actually had to be replaced. Now it seems we have a common problem with the refrigerator yet again...the refrigerator side is NOT keeping thngs cold.

Luckily we kept our old trusty 10 yr GE fridge in the garage and had to move our perishable food to that one. It is ridiculous that we have to go through problems yearly. It has been one inconvenience after another...waiting for the repair man, waiting for parts, being without an appliance while waiting for the repair to be made, etc. I am done with Samsung and their junk that they sell! We paid more for this junk than some of the other leading brands. We were told it was one of the best on the market, which has proved to be a lie! I will NEVER,EVER buy cheap foreign made junk again...I learned my lesson...too late.

When our microwave was in need of repair we were without a microwave for about a month while we waited on parts. And the water/ice on our fridge has NEVER worked properly.

I have a Samsung RS267LASH side by side refrigerator that would not cool on the refrigerator side. Called Samsung in February 21st for help they had a local service person come in about three weeks. He looked at it and ordered parts. Came back in three weeks and the new part did not fix it. Said he would order new parts and we have not seen or heard from them since it is now April 4, 2009.

Now the freezer side is also out so both sides are not working. From traffic on the net this is a common problem with this product. Samsung should be held accountable for selling these high priced products that do not work. We have had the product only two years and have not moved it from the original place Lowe's firs installed it.

If this is not fixed we will be out over $1800 for this new appliance.

This is an update from my previous posting [V of Buena Park CA (05/19/08)] The second repair man evidently did find a problem that fixed the refrigerator. He replaced the heater element which seems to surround the cooling coils deep inside the inside back of the refrigerator. The repairman came from that Bell, California establishment that I mentioned in the previous posting. The repairman took all the shelves out of the empty refrigerator and removed the back panel covering the coils. The coils were frozen solid with a covering of ice. This prevented the cold air from being blown throughout the refrigerator as the airways were solid with ice. The repairman uses a hair dryer type device to melt the ice from the coils then he replaced the heater element. The refrigerator has worked great since that time.

However, even though the refrigerator temp reads +38 degrees we are now getting freezing of bottled water and sometimes frozen eggs. I have yet to report this problem because the refrigerator is at least still working, but not entirely correctly. This freezing of water was the initial symptom that something was going wrong in the first episode. So, I can likely expect to be loading up the groceries from the refrigerator and hauling them next door again. Then call Samsung to rush out another repairman (we have a multi-year repair contract, I think 5 years).

I wish that all of these many, many complaints about these Samsung Refrigerators were available at this site when we were looking at refrigerators back in February of 2008. After seeing the current list of so many complaints about these solid state computer controlled refrigerators it is a wonder that Samsung has not issued a recall yet. Like I said before, I will never again purchase any appliance that has computerized controls.

Our last refrigerator, which had zero solid state/computerized control devices, lasted over 20 years and it was still running when we replaced it. BIG MISTAKE! I did keep the old refrigerator for a while after we bought this new monstrosity just in case the new one broke down (I have zero confidence in foreign made electronic products, especially the dangerous ones made in China, which lately appears to be literally everything. Now, it's drywall.)

No damage yet to anything besides our nerves.

I brought a Samsun Refridgerator Model RS2630SH from Best Buy about three years ago. The fridge started making load noises about 1 1/2 years ago, the ice maker didn't produce much ice. I was told by a rep at Best Buy that this is normal for a Samsung refridgerator. Next, the freezer started to produce ice and it would cut off and food was spoiled and had to be thrown away. The fridge would turn on then turn off. The service Rep that I called wants to replace the board. In listening to the reviews, I may be throwing good money after bad. I refuse to deal with Samsung due to an issue with a microwave that i purchased at Best Buy which had no serial number, but i provided proof of purchase and Samsung refused to honor the warranrty.

We bought this model in March, 2006. Lowe's replaced it in July, 2006. The refrigerator side quit working last week. No one will work on Samsung around here. Now the ice maker quit working. After reading the other complaints I don't think I'll spend any money to get this fixed! How do we get any kind of refund? We paid cash for it...one time we didn't charge, huh! Now Lowe's wants me to find the returned check for March 2006!

Around $200.00 in spoiled/ruined food and the price of a new refrigerator! A refrigerator should not have to be replaced every three years!

It's amazing to see these complaints continue to roll in regarding these refrigerators, and a recall NOT being issued. I too purchased a Samsung RS253BAWW from Best Buy and have also experienced just about all the symptoms being documented on this site. We first realized a problem was occurring when the ice machine stopped producing ice. The culprit? The coils behind the fridge side back wall (inside the unit) had frozen over so badly that a ice buldge was forming behind the wall. The bins wouldn't seat properly against the back wall well enough to allow the fridge door to close properly!

When used the hair dryer method to melt away all the ice, reassembled, and sure enough, ICE! But the problem continues to occur, as ice continues to build up on the fridge side coils. Now the fridge temp never gets below 50-60 degrees, despite what the digital read-out reflects on the front. We welcomed numerous repair companies to visit and diagnose, but none seem to have the knowledge or expertise to properly diagnose what the problem is. Their response has always been, replace the motherboard and all the sensors for the rock-bottom expense of $500.

After searching online, I have actually learned quite a bit about these units- enough to access the diagnostic mode and determine a fault exist within the fridge defroster circuit. I have replaced the thermostat already, and am trying to locate a new heater element that literally resembles a heating blanket that tapes itself to the back of the white plastic wall of the fridge. Maybe that will help? Anyhow, I now have the Samsung out on the back porch as I attempt to diagnose and repair, but have filled the spot in my kitchen with a new Whirlpool. Not as nice to look at as the great looking Samsung, but hopefully it just plain works! If anything is offered up in the future from Samsung, or if a petition needs to be signed, I'll be waiting to sign with a big black Sharpee! Good luck, everybody!

I was trying to find a manual on line and got this site. I am glad I didn't start spending money fixing something that seems to be unfixable by reading these posts. We bought a Samsung side by side refrigerator, Model No. RS2555SL, in February of 2004 from Best Buy for $1,274.99. We also purchased the 5 year extended warranty for $149.99. That's a total of $1,429.98. That's a lot of money for us. We figured it would last us a long time. Not.

Two weeks after the warranty expired the ice maker froze up and started leaking everywhere. As I can see by this website, there seems to be a problem with this brand refrigerator. I feel I didn't get my monies worth. This refrigerator should last more than 5 years. Why hasn't there been a recall? If we didn't miss out on a class action lawsuit, we would like to be added as well.

I cannot afford another refrigerator at this time.

Samsung Refrigerator RB215BSSB model (about 3 years old bought at BestBuy). First symptoms were ice maker stopped working. Then freezer was not cooling enough. Then it was always very cold. The sensors are not correct on the display as well. After many confused calls and complaints to the Samsung Customer service, they decided to refund the money which was good but it took some effort on my end. However it was very frustrating to toss good food and not knowing how the refrigerator would act during that time.

good food went bad -either melted or frozen due to unstable temperatures

Bought a refrigerator from Best Buy model RS2630sh and after four years freezer compartment is icing up in bottom of freezer and water is leaking out of the bottom(front) of the refrigerator on the kitchen floor. After paying almost $1000.00 I certainly expected to get more than four years service from the appliance. I guess by seeing/reading all of the complaints that I too bought a sub quality product. I only wish I would have seen all the comments earlier. Samsung will not get another dime from me and I also feel that they should be held accountable for ripping consumers off for a crappy product.

Damage to floors, loss of freezer items

I bought a SAMSUNG REFRIGERATOR model# RS263OSH in November 2005. The Icemaker quit working September 2008. We have tried using a hair dryer to defrost the problen of it icing up on a regular basis. Last night (March 20, 2009, the freezer defrosted and melted my ice cream and much of my vegetables. I turned the freezer up all the way to the coldest setting and everything froze again, then I turned it back to the normal setting. We are hoping nothing is ruined. When the ice maker quit a repairman told us the price to repair it and we just chose to wait a while, I'm glad we did because now it appears from all of the problems everyone is experiencing that SAMSUNG PRODUCES LEMON REFRIGERATORS. I did not purchase the extended warranty from Best Buy, and it sounds like that would have been more money down the drain. I've looked on the internet attempting to find SAMSUNG headquarters and found this site first.

The refrigerator cost $852.00 after the rebate. This was a new unit although it was an open box buy. To repair the icemaker would have been $300. This new problem of the freezer defrosting, I don't know yet as this happened on a Friday night and I must wait until Monday to contact a repair person. It's sounds as though that will be a great waste of time and money and junking the SAMSUNG is a better idea. A class action law suit sounds like a good plan to me also.

Add us to the list. If it had not been for lowes we too would be stuck with a Samsung lemon. We had our 3000.00 French Door fridge 6 months when the ice maker quit working. For the first time then again the next month then again 2 months later. Samsung response, thats the way its suppose to work!!( or not work ) even though it was still in the 1 year period they would not replace it so Lowes agreed to. We need to quit talking class action and start doing!!!! Samsung should be a 4 letter word.

I bought a Samsung side by side in September of 2006. I have had multiple problems with it but have figured out ways to make it work. At least twice the freezer door has not sealed shut and the temp. will go up into the 50s but the display will read -4. The freezer (or fridge, it has happened on that side too) will not reset itself, and will not cool itself back down unless you unplug it to let it reset. Since I can't get to the plug, I have to cut the breaker to it.

I have lost food, and the melted ice has leaked onto my hardwood floor and damaged it. Those things have been tolerable until now. As of yesterday, the ice machine is continually leaking water into the ice bucket. Which means it is freezing into a 6 inch thick brick of ice that I have to melt out each night after work. I'll be calling a repair person to look at it, but I don't have a back up freezer so I can't afford to not have a working one! I wouldn't buy a Samsung fridge ever again. And I wish I would have found this site before I bought the one I have.

Will be calling a repair person, loss of food and damage to hard wood floor.

I purchased a Samsung RB195BSBB refridgerator in Nov 07 from Best Buy. Just a couple of days before the one year warranty expired it quit making ice. I called and they were to set me up with a qualified Samsung technician. It took a while but when he came he took a blow dryer to the freezer and said it had frozen up in the back. That lasted about 2 months and it started not making ice again. They called a different technician that admitted he was new to Samsung products but inspected and said that the sensor to the freezer was bad. He got the part and replaced.

About 6 months following that the refriderator part was not hot but certainly not cold. I called and had to pay for the company to come back out and he said that the sensor to the refridgerator was bad and replaced. With in two days the whole bottom shelf of the refriderator freezes anything there and on the bottom shelf of the door. I called them back and they informed me they no longer worked on Samsung products. The next closest tech. was about 2-3 hours away and I would have to pay for those expenses as well. I said No, and that this refridgerator has not been right from the start. Of course they say pretty much sorry about your luck.

Then about 1 month from that it quit making ice again in the freezer. We had an ice storm that left me with out power for 4 days and hence thawed out. When power was restored it is again making ice but still freezing up above. Samsung still denies that this is a known problem and would not upon my request on visit number two to replace the refridgerator. I am stuck with a LEMON!!

It is physically so frustrating and I have to constantly replace food that has frozen. Most of these happened on holidays which meant I could not have family over because I could not rely on this refridgerator and still can not. Ironically I only bought a new one because my old one quit making ice, yet it is in the garage otherwise behaving well.

Purchased Model rb215lash From Lowes. Unit has Problem with freezing up of Coils. Digital read outs are not correct. Refrigerator not maintaining safe food temperature.Living out of ice chest untill I can get another unit.I recommend as may of you that can report this to the Consumer Protection Agency Of the FTC. Also any Local protection agency that you can find.I am looking onto a local news channel that might be interested in doing a segment on this. I Recently purchased a Whirlpool water heater from LOWES and Guess what? Look up Whirpool gas water heater complaints.

I have lost food,risked getting my family sick & have no hot water.I have had enough!Samsung, Whirpool& Lowes will never get another penny!

I must be the only person who loves their Samsung refrigerator, model RB2055SL. We purchased this 7 years ago from Best Buy and have never had a problem.

I purchased a Samsung refrigerator in November of 2008 and immediately started having problems with the unit freezing up. The unit was repaired on several occasions thereafter. These repairs created a great inconvenience since I had no refrigerator for days at a time and missed work on several occasions both setting up these repairs and waiting at home for the repair person. The unit leaked water and damaged my floor.

After several calls to Samsung support, we were told that a refund would be issued for the unit since Samsung had no exchange contract set up with the store from which we bought the unit. We were told (and have this message saved in our voicemail) that we needed to cut the powercord to the unit and send it to Samsung ASAP. We complied with this request and purchased another refrigerator to replace the unit (now without a power cord). Several days later we received a phone call and were informed that a refund would not be issued after all.

We have, since then, attempted to contact someone at customer service and keep being told that we would receive a call back within 24-48 hours but no one has contacted us yet. A great amount of confusion existed prior to the latest, unsuccessful, repair of the unit. Each time we called customer service, we were told something different. One time we were told that the unit we had purchased was used. Then we were told that a mistake was made and an incorrect serial number had been entered and our unit was indeed New.

The dates of repair were listed as September through January one time we called and the next they were listed starting in November. Each time we called the support agent gave us different information. I know that I purchased a new unit and as far as I am concerned this is evidence of poor record keeping and a lack of communication within the Samsung customer service department. I am now contacting an attorney to assist me with these issues. I feel that the customer service department is making issues difficult in an attempt to discourage my pursuit of my rights and I will take every opportunity to bring this issue to the attention of the public.

I purchased a new fridge from Bing Lee in August 2008. Since then the fridge has broken down three times. The dates are 7108, 3019 and 2729.

We lost over $300 worth of food the first time, $250 the second time and over $300 the last time. As wll as being without a fridge at home for over 14 days total and still counting.

Purchased a Samsung refrigerator SN: 135543CYA00369 from Best Buy apprx 2 years ago no extended warranty purchased 1st ever regret, suggested features such as power cool, digital display of temperature, child lock, crushed and cubed ice maker, power cool dwarer in refrigerator. WOW, had not seen one like it before. Gave up my 15 year old still functionng and produces ice like a gumball machine, never worried about running out, GE to upgrade to a samsung product(YEA RIGHT). Jealous over my loss giving my GE to my daughter.

I am really disappointed over the fact that my refrigerator does not cool past 50 degrees, we had to defrost our pipes for the freezer, since my water/ice machine did not work when we got back from a 4 day vacation and found the pipes frozen. The ice maker only produces crushed, cubed was lost 1 week post purchase had to always have bags of ice handy since ice production was almost null. Then when it does produce its one big block that we have to take out and throw in the sink to break up. Well since we had to defrost the pipes to have our ice machine and water work, we are now having trouble with the refrigerator getting cold.

What I am asking is what does it take for a company to recall a product that is this dysfunctional. I noticed a recall on the front loading washers because of the heat element potential for fire. That is what is happening with my refrigerator as well. How can companies get away with such a bad product and really not have a care in the world about how much many of us paid for what was suppose to be a top notch product. I am still seeing advertisements regarding the state of the art samsung, and I really hope that others don't fall in the trap of believing it is true, when we may have to purchase another GE to keep for at least 25-30 years.

Our warranty was only for 6 months. We bought it at Best Buy

We purchased our side by side refrigerator (RS2533SW)from Best Buy. I worked well until 3/07. That day ice that came out had little pieces of plastic in it. The rotator device in the ice maker had broken and fallen int the the ice. We called Samsung, they said that we had to get a repairman, I did. Two months later, 6/0/07, same problem. I spoke with Alison and Samsung and demanded to speak to a corporate officer; obviously this was a product flaw: the same thing happening. The corporate officer was Amanda. 0n 6/16/07 it was repaired by a local repairman.

2/16/09, when we returned from a one week vacation, we found that the entire freezer was frozen. The rotator arm and dispensing tray had become entrapped in an ice block at the bottom of the ice bucket. The water continued to run over the ice bucket into the main cabin of the freezer, filling and encasing everything in ice. I am reluctant to use the icemaker, or even have it repaired since the replacement device carries the same design flaw; old or new it behaves the same. I was surprised to see so many complaints on this product, all so similiar. But what is more amazing is that this company is allowed to do this? Samsung is not running a Ponzi scheme like Madoff, but somehow they are being allowed to act in an irresponsible manner.

When there were little bits of plastic frozen in the ice that came out in my glass I dismissed it as maybe somehow I had done something wrong. If I had swallowed it and ended up with a bowel obstruction, not only would that have been bad because it happened, but totally avoidable because it's been reported so many times by other customers. In medicine, patients are allowed to get an attorney, report it to the FDA. Who watches things like this when it comes to a refrigerator. I am especially distressed that there are so many complaints.

Is anyone watching the enormity of this proble? What happened to the woman that swallowed the plastic in 2006? Did she have a bowel obstruction? Did she have a GI bleed? This company needs to be responsive to the fact that it has a bad and potentially dangerous product out there. If they can't change the design, then refund the money, or step up to the plate and come out and fix the refrigerator, admitting that sometimes there are flaws, that they are still working on.

So far, thankfully no one was hurt. The damages are in loss of food, right now, everything that was in my freezer is melting on my counter.

We purchased a Samsung side x side refrigerator/freezer model #RS2556SH about 4 years ago. At first the water stopped coming out, followed by the ice maker not working and then the fun began. So far we have spent almost $200.00 to repair this unit.

Today we were told that we need to replace the Main Circuit Control. Reading all of the above complaints, I am very hesitant about spending the money to repair this - sounds like it will keep happening. We spent over $1,000.00 for this appliance, like everyone else, I do not have money lying around to replace it or keep spending hundreds of dollars to repair it. Please contact us as well, in case of a class action lawsuit. Of course these parts are NOT covered under warranty! Thank you.

Hundreds of dollars in repairs that I am struggling to pay. We did also lost food because of the problem too.

I purchased the Samsung RS2545SH Side by Side Stainless Steel from Costco in Sept '06. Barely two months after purchase, the freezer went out and wasn't noticed until all the food defrosted. The freezer would not restart after unplugging for an hour or using the Power Freeze button. There is no provision for catching a bucket full of ice cubes in the ice maker so the water runs on the floor. Costco took the fridge back. Thinking this was an anomaly, I accepted purchased on another exact same model since the delivery guys were there anyway. A year and a half later, the refrigerator let the temp go up to nearly 60 degrees and would not recover. Samsung would not repair this since the warranty ended 6 months earlier.

In addition to the lost freezer and fridge food, I payed $287.00 out of pocket to an independent repair tech who showed me the entire evaporator coil was covered in ice which didn't allow for cool air to circulate. Essentially, the ice buildup was the only small amount of cold the fridge was getting, thus it stayed barely under room temp. It turns out a defrost temperature sensor was faulty. This part had to be ordered and two visits by a tech required to finish this. About 02/01/09 the door was left ajar barely a half inch, and since the doors are so thick, it wasn't noticed. It stayed this way overnight. Instead of this piece of junk working a little harder to maintain the temperature, it conveniently quit. Again, partially defrosted food and no response to controls, unplugging or power freeze for about 36 hours. Then it finally kicked in and spent 24 more hours with an emptied freezer (everything had to be moved to a garage freezer) to lower the temperature from about 50 to 30.

After another 24 hours, it went to minus 10 despite being set at 0. The temp was checked with two thermometers on a shelf in the freezer. In the next 24 hours it fluctuated up to 10 degrees. After about 5 days, it seems to have settled at 5 degrees despite the temp indicator says 0. The Power Freeze option seems to be some kind joke. It makes little difference if any. Also, the water filter replacement light goes off after very little use in a few months. Only two adults in the house and we drink mostly bottled water. The filters are almost $50.00 and they're just simple carbon filters, not very high tech.

The fridge cost about $1000.00 at Costco. It was shopped for, delivered, installed, removed and returned to Costco, reinstalled with new one from Costco, two visits from the installers, two additional visits from a repair tech, four days to skip out of work, $287.00 in repair bills and a bunch of defrosted or ruined food. Not exactly a glowing review.

My refrigerator is freezing up and ruinning all my food. I see alot of other people are having the same issue.

My food is ruined, and I have no idea the cost to repair.

[Bad] Samsung refridgerator, we need a class action lawsuit for this. Same problems as others, freezes up, the unit has been replaced twice, wont maintain a temperature. Pukes water all over the floor incessantly. Water dispenser stops working periodically. Terrible terrible product.

I purchases a Samsung RS2530B 2 years ago. It is now in the process of failing as described by many. I now know what to expect. In my case, I noticed an orange glow through the slits in the back of the inside of the freezer side, accompanied by a dripping sound ending in a sizzling sound. Something gets very hot back there. I wonder if a fire could start under the right circumstances? Of course, I am presently going through the steps the manual suggests, and have recently spoken to Samsung who have abdicated all respnosibility.