Samsung Microwave

I bought over the range microwave in September 2008 for about $300.00. Immediately, the latch was broken and needed fixing, that was covered. Now it's running normally, making a slightly different noise when on but not heating anymore. I called Samsung, was referred to a repair company, but they never came for the appointment and have made no attempt to re-schedule.

I have called them several times and no calls back. I called Samsung again for a new repair company, am waiting for them to call now. I can not tell if the part is under warranty (Magnatron) or not since no repair person has come yet. I try to find out if replacing it would be better. My first microwave lasted 20 years, this, less than 2.5 years. Samsung makes junk and does not stand behind their junk. I will not buy Samsung again in any type of appliance. Overall their reputation in the last few years is taking a noise dive and rightfully so.

Touch pad shorted. It starts by itself and then stops working. I bought it about 20 months ago. It's a piece of junk compare to Panasonic Inverter. I had it more than 5 years, and it's still working fine after I pulled it out from my storage. I am done with Samsung products (model smh9187b).

We bought a high end Samsung stainless steel over the counter microwave oven to replace a different one (other brand) that failed after 10 years. The Samsung one failed after 22 months of operation (out of warranty) when it stopped heating items. No noises or weird indicators to report of. Now, I am left with the choice of paying for repairs or buying a new unit (not a Samsung ever again). It is inexcusable for a household appliance to fail so soon, and that there is no indication of the failure (error code, warning) other than it stopped doing what it was designed to do in the first place.

Without a working microwave, we cannot prepare kids lunches, warm our food, or cook dinner. Like other similar complaints, I am left with the choice of paying for costly and long repairs, or buying a new unit. I hope nobody else does the same mistake we did and buy a new Samsung microwave.

I purchased a Samsung Microwave Model number 9187W in late 2009/early 2010. It is now not working. This was used very minimally, but is now making a loud buzzing noise and will not heat food. I contacted Samsung , but feel this unit should be replaced. An appliance should last for years, not months. I am unwilling to use a repair shop for the cost and am now researching other appliance options. I expected a superior product from this manufacturer, but was completely turned off by their customer service! I would not recommend any of their products and I am now looking for an American product. Is there such a thing?

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

I've purchased over the range microwave in May 2010 and in October 2011 (17 months later). The SE note came on the screen. The cost for a technician to come out was $75. This did not include the part or labor to fix it. I went out and purchased another brand of microwave and will never purchase another Samsung item.

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

I bought a $400+ microwave last year from Lowe's and now it doesn't work. I'm positive that the magnetron has become defective. I called Samsung, who passed me off to a repair center, that now tells me I have to have the bill of sale in order to get it fixed. Are you kidding me? It's installed in my house and they want a receipt. I paid cash for it. I don't have the receipt. They said I that didn't register it so they can't help. That's the way to get out of a warranty.

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as it's out of warranty. I have hardly even used this microwave! I talked to the manager at Lowe's, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

I bought a Samsung Over-The-Range Microwave from Lowe's in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesn't really matter to me since I would have to pay to have it fixed twice. She didn't understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I don't think an 18 month life expectancy is what they had in mind. Especially since the last "cheap" microwave I had lasted 15 years without incident.

We had purchased Samsung 1031LAT microwave from India in December 2007 after finding that this is the best in class. Mind you, we went out of our budget to get the oven. Now, we are in Malaysia and suddenly the oven started showing the 5E or SE error. We have sent the microwave to the service center in PJ as told by the online support. Today, we have been asked by the service center to pick it back, unrepaired, as they don't have the parts which apparently are the front panel, which is the problem.

I am really surprised that a world class company with such a huge building as service center and am sure spending lots to support such a center is not able to repair their most popular microwave! No other company I know that returns products without repairing for lack of parts! I am not sure if there is a parts sourcing department there. I am not sure if the product was even looked at, as the exact problem was inquired about by the service center only yesterday afternoon and within an hour, we were informed that we should take back the product! I really wish to get the service manager phone number to speak to him. Just shock, besides the pain of depositing and then getting back the microwave from their service center.

My new microwave was installed in middle of May 2010. Magnetron went out 3 weeks ago. There was a very loud buzzing noise. I called Samsung and I was given an appliance repair service number. A week later, they said magnetron has gone and will order part. I asked does if this microwave have to be taken out of the wall to repair? Does it stove need to be moved out? He said yes. I told him that this has only been installed for 6 weeks, and why not just replace for a newer but same model. It is not only defective but it's on the recall list. It has no Samsung sticker logo inside which, Samsung on their web has noted, may have problems. Apparently, Samsung has chosen to repair a major part, Magnetron!

This is a total inconvenience to us and I do not feel comfortable with repairs. Since it has only been used for 6 weeks, and not 6 months, it makes no sense to me that for a $116 microwave, Samsung will pay $400+ to have it repaired. Why can't they just replace a recall item that will have to removed from the wall still. If in the process of removing it, they scratch the door or anything else, they will have to replace whatever was damaged. Moreover, I also will continue to complain if the microwave is not working correctly or scratched in any minute way.

I have complained to Samsung again for a newer production same model from Lowes. They have refused because of their prodical to repair and said it was not cost effective. Cost effective to whom? Our time and inconvenience should be considered, not cost effective to us for our purchase. Also ridiculous to consider cost effective to them for a $116.00 over the range microwave that will cost them hundreds for continual repair if not done correctly. I doubt it will be fixed without other problems arising. I will have to stand there, look at what he is doing, then give him towels to protect new cupboards and stove.

Who is really losing here? When all they had to say is "I am sorry for the inconvenience and we will have Lowe's send a new one out". I will never consider Samsung because of customer service.

On 12/29/2009, we purchased a new Samsung stainless steel kitchen French door refrigerator, electric range, dishwasher and over-the-range microwave. Days after installation, the microwave started making a loud clicking noise while it was in use and I immediately called Samsung's customer service. I was provided a case number and was told that I would hear from the repair service within 24-48 hours to schedule an appointment.

Three days later, after not hearing from anyone, I called Samsung back again to let them know that I had not heard from the shop and the microwave had stopped making the noise but would still like it to be checked out. No one ever called and no one ever came to check out my new microwave but since the noise had stopped and everything seemed to be working ok, I let it go, rationalizing that even if they did come they would find nothing wrong since the noise had stopped.

Over the past year, the noise has come and gone. Sometimes it's very loud, sometimes it barely noticeable and sometimes it's completely gone. But on 11/12/2009 I decided that Samsung would have to have someone look at it before it failed completely after the warranty expired and I again called Samsung customer service to request repair service. Again, I was given a case number and was told that the repair service provider, VA. Home & Electronics, would be in contact with me within 24-48 hours to set an appointment.

Two weeks later, after several phone calls to Samsung and several unanswered messages left with the repair service, we still had no service appointment scheduled. I then demanded a different service provider which was then provided with a new case number and a new promise that someone would be in touch to schedule the appointment. On 12/02/2009, A-1 Appliance called to schedule the appointment for 12/07/2009 but not before several other problems started with our microwave. The handle broke off of the door just by pulling on it to open the door, several buttons on the touch pad stopped working and the microwave would turn on by itself at random, necessitating disconnection of the microwave to prevent it from turning on in the middle of the night or while we were away at work. On 12/07/2009, A-1 Appliance repair showed up as promised and diagnosed the microwave as needing the turntable motor, the touch pad and complete door assembly replaced. The parts were to be ordered and a follow-up appointment would be scheduled to come back and install the repair parts. "Typically," I was told, "it takes about a week to get the parts."

I called Samsung and threatened legal action against them if the microwave was not replaced as promised. The customer service rep explained that the original "executive claim" file had been marked as "resolved" and the case was closed. So I was provided with yet another claim number--of course, this department is closed on weekends so my follow-up call to them ( an my attorney ) will have to wait until Monday morning. I then called Lowe's that was supposedly contacted while I was on hold and was told that they have no record of this claim. Not that I really want another piece of junk appliance made by Samsung, but the appliances match and I wouldn't want to have an unmatched piece in our relatively small kitchen. If there are any class action attorneys reviewing this post, I invite you to contact me for whatever information you need to file a suit against Samsung.

If Samsung went out of business tomorrow, it would be no great loss as their products are junk and their customer service is non-existent! To those of you who have not yet made the mistake of buying a Samsung appliance, I give you fair warning: Don't, you will regret it! Their appliances look good but keep this in mind: "You cannot judge a book by its cover." The microwave is one year old and has been completely useless for the last two months and counting waiting for Samsung to repair or replace under warranty. We had a special order for a "Samsung Platinum front loading washer and dryer" which we have cancelled and are instead buying another Maytag set, which are highly superior in quality and reliability and require, in all of my experiences with Maytag, very little, if any maintenance throughout the life of the appliances.