Samsung Dishwasher

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and it's still not working! I thought that Samsung had quality products. I am so upset because we haven't finished paying for it.

I purchased a Samsung dishwasher from Sears. I haven't even finished paying for it. I called out technician and he advised it's $75 for him to come, $170 if he does anything. Apparently, warranty is out before it's even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said it's not dissolved o-rings but bugs. "Bugs?" we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isn't enough rinsing agent and won't go. It shuts off if you don't slam the top drawer hard and break a couple glasses.

This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. It's a waste of a pensioner's money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. It's not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

We bought the dishwasher January 2011 and problems began in October 2011. We have had 4 different service visits with the 4th being today, March 20th 2011. It is still not fixed and now we are without a dishwasher since January 16th. Repairs have all been different, but the problem has been the same. The dishwasher stops mid-cycle and 2 lights blink. Their first repair over the phone was to turn off the breaker and try again. This did not help.

Here is the timeline of repairs: 2011 - October 3, I called for appointment. October 24, repaired detergent latch. 2012 - January 16, I called for appointment. January 25, repaired drain pump. February 17, I called for appointment. March 15, replaced sump pump assembly. March 15, I called for appointment. March 20, I ordered something for the heater. This is getting absolutely absurd.

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you can't stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasn't designed right because if you put pot or a pitcher too close, the front edge, it doesn't open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died.

After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you don't mind the two cent wheels that pop off; 2) If you have so much kitchen space you don't mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you don't know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs.

My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

I purchased of course the expensive model DMR Samsung dishwasher. Within months, this thing was not working properly so of course my husband tried to fix it himself by cleaning it out really good, thinking the kids had just got food stuck at the bottom or something. No, not at all. This dishwasher just didn't work. Well, I call Lowe's well to my surprise since I had purchased the item 07/2008 but the item was not picked up from the store until 11/2008. Since my purchase date was July, my one year warranty was already up by the time I called. I refused to call Samsung and have them come out because when I did inquire I was told it would be 65 bucks just to come out and tell me whats wrong with it. So now 3 years late, still no new dishwasher. I just have a piece of stationary sitting in my house being decoration to go with the rest of my kitchen. Thanks Samsung for such a good product and taking my 900 dollars.

My Samsung dishwasher model DMT300RFW failed six months out of warranty, but used less than 20 times (it was at a second home). Repair cost was just over 1/2 the purchase price.

Failed part was the drain pump, DD31-00005A. Failure mode was that the impeller shaft "O" ring had expanded from the drain water, preventing the shaft from turning freely. (The housing "O" ring had also expanded.) The "O" rings were not made with an appropriate material. In summary, the failure of a 10-cent part killed the dishwasher.

Next, an attempt was made to report these findings to Samsung through their 800 number. Though my message was taken, there appeared to be a stone wall in terms of getting anyone to do anything. If this happens again, and it likely will, I may buy space in the Wall Street Journal and see if they care.

What did I expect, at least that someone would make sure that my findings got to the right people. I guess it would be naive to expect anything else.

Dishwasher never worked well. I complained to Lowe's 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowe's and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowe's said we had to contact Samsung so Samsung could issue a refund back to Lowe's. I wonder how much longer that will take?! Another month?

This unit has been worked on for the third time, which means I have had to be off from work three times as well. No one cares about the money this cost me as well as time. Samsung does not give out what problems they are having with their pieces of junk. They could care less about that. I will not be looking at their company for any other products.

I purchased a new dishwasher from Leon's. Within months, the motor and parts were repaired 8 times. I contacted Leon's and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

Within six weeks of purchase, the heater burned out. After repair, another six weeks went by and the heater burned out again. After the repair, five days went by and the heater burned out again. I am now told that I have to wait till it breaks a fourth time before they will exchange it for another.

I don't want the same lemon again, and they are refusing a refund. They tried to tell me the installation was wrong even though the professional who repaired it has assured me it is correctly installed.

This has all occurred within three months of purchase. I don't want the bother of a law suit, I just want Samsung to refund my money.

I purchased a Samsung Dishwasher DMR57 series from Lowe's a year and a half ago. After using it for a year it quit working. I called Lowe's, to our surprise they do not service Samsung dishwashers. We were given a number to contact which is located in Montana, then we were advised to have the Geek Squad come to our home and charge us $100.00 just to tell us that the pump is bad which we already knew.

The technician quoted us $445.00 or more for the pump and labor. I called the Samsung office and asked if they can at least pay for the pump, they say it is out of warranty. I decided for that much money on the parts and labor, I could add a little bit of money I can have a new and reliable dishwasher. Samsung touch dishwasher has a bad design. Every time my family reaches for something or comes close to the power on/off button, it turns on automatically. That probably adds to the demise of the pump.

We purchased a Samsung dishwasher about two years ago, when it was a brand new product. It had problems from day 1. Eventually, after much fussing with it, I was able to get it to work, if we babied it. It still took way too long to clean dishes, often left food stuck on, and often needed to be reset by shutting off power to it for 10-20 minutes. Through much troubleshooting, I eventually have concluded that the drain motor is not nearly powerful enough, and the computer does not compensate for it.

This is not the only issue, but it is the factor that often renders our expensive dishwasher unusable. At the time we purchased this, they were brand new, and no reviews were online discussing this issue, or this product. We called for service on it, and were told the computer was bad. This was not really the case, and further reviews have shown that replacement of the computer does not actually impact the problem. We have effectively lost the $800 that we spent on the expensive dishwasher.

We purchased a Samsung Dishwasher for $600 2 months back for our new house. We connect the dishwasher after 2 months. It didn't even finish one cycle and broke. We called costumer services and they said our mother-board is dead. He said it will be fixed in a week. After a week without even calling us back or anything, he didn't show up. We called him and he said that device is in backed up order. Now we don't even know it will come or not or when it will come.

It has been already three weeks since we called. Brand new dishwasher will do this. what will one or two year old will do? Piece of crap. I want my money back or give me a new one. Why did I bought such an expensive dishwasher, to have convenience in life. I am having so hard time cause I can't buy a new dishwasher and they are not fixing it. These kind of companies should be swiped off completely from here. Worthless company and worthless costumer service people who don't even know how to talk.

We had our DMR77 Samsung dishwasher for just over a year and twice it has broken down. Now the low water sensor continuously comes on. The first repair we had was covered by Samsung but getting them to pay for it was difficult. The repairman (only one in our area) didn't seem to think the machine was great and he has proved right. So to avoid a walk in fee of $$$$, my husband is stripping down the dishwasher. We paid almost $900 for this unit and it has not performed to anything near like it should have. I would not recommend this machine at all. We are off to buy a standard washing machine if it cannot be easily (and inexpensively) fixed. So much for high end machines!

I purchased a Samsung DMR77LHS dishwasher about a year and a half ago. This is a rather high end dishwasher with a stainless steel interior and exterior as well as invisible controls. As I can best recall, it cost somewhere between $700 and $800 at the time of purchase. But, I rationalized that Samsung had a good reputation and that this would be a wise investment. Wrong! The machine stopped working one week after it went out of warranty.

I tried calling Lowe's to see if anything could be done. It could not. I called a couple of service companies but most do not service Samsung dishwashers. I called Lowe's again and got the name of a service company that did service them. The only problem was that they charged $100 to walk in the door. Still, I had to get the thing fixed. The repairman came out and fixed it rather quickly and everything was fine until this past weekend, when it again simply stopped working. I called the repair company and they indicate that it may cost as much as $400 to get the darn thing fixed and I will have to wait 2-3 weeks to get parts.

I looked up reviews of this particular model on Samsung's website and learned several things. First, they no longer make it. Second it has an average rating of 1.9 on 16 reviews and the only reason that it has that high a rating is because a couple of fools gave it rave reviews. Most had complaints similar to mine or worse. Do not buy a Samsung dishwasher. I am off to buy a $500 dishwasher with a brand from a company that has been manufacturing dishwashers for a while. Its only $100 more than the potential repairs and hopefully, will last for a while.